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Field Support Representative, Diagnostics - North East Houston, Texas-logo
IDEXX Laboratories, Inc.Houston, TX
We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. We are always on the lookout for great Veterinary Technicians! for Field Support roles! We are currently having conversations with people who might like to join our IDEXX team in the future or would like to get more information about Field Support Careers at IDEXX. Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives What can you expect? You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You'll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers' needs, so you can expect continued growth within your position through comprehensive training programs. As an FSR you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue) You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. What do you need to succeed? Being able to build relationships with all personalities is a must! You also must enjoy life. This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing! You would get to visit some amazing towns and places as you work. To be successful in this role you will need to possess a minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred. You can effectively communicate and collaborate with customers, management, and peers. You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. You must be comfortable learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus! Key Traits for Success as a Field Support Representative with IDEXX: Enthusiastic Attitude Persistence Ethical Self-Awareness Authenticity Emotional Intelligence Relationship Oriented Self-Motivated Shift info/travelling: Weekend hours and weekday overtime may be required. Overnight travel required. Requires up to 75% travel: 5 Days of Car Travel per week 6-8 Days of Overnight Travel per month Varies by Region Valid Driver's License required Requirement to currently reside in or be willing to self-relocate within the designated territory What you can expect from us: Hourly rates targeting: $27/hr+ Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k On the job training and career advancement opportunities (experience NOT required) Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more Physical Demands an Work Environment: Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools. Occasionally required to climb, balance, bend, stoop, kneel or crouch. May be required to lift, move and carry up to 60 pounds. Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. Ability to communicate verbally on phone and in person. Fluency in the English language. Weekend hours and weekday overtime may be required. Extensive overnight travel required. Ability to travel and work internationally. Ability to drive car for extended periods Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

Posted 2 weeks ago

Technical Sales & Support Manager - Japan-logo
Teledyne TechnologiesField, KY
Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Summary: Teledyne Controls is seeking a Technical Sales & Support Manager based in Japan to join our Aerospace Electronics Division's customer-interfacing team. In this role, the Sales & Support Manager will be interfacing regularly with customers in the specified region to identify sales opportunities within the Teledyne Controls product lines and Software as a Service solutions to existing as well as new and prospective customers in Japan as well as other specific Asia countries as determined. The successful candidate will also have responsibility for coordinating technical support needs with the region's Customer Support organization. Primarily the candidate will also be managing relevant customer relationships and general account management activities. We're looking for a self-motivated professional who exhibits dedication, integrity, and humility, and someone who shares the same passion we do for value-added sales and customer support excellence. Essential Duties and Responsibilities Establish customer account assigned by organizing and planning daily work schedule to build on existing or potential sales and technical support needs. Utilize Microsoft Teams, Zoom, Salesforce.com CRM, Microsoft Office suite and other software tools to manage sales pipelines, forecast, and performance metrics. Effectively interact with the engineering teams to provide solutions to complex technical issues and ensure all communications are tracked in CRM. Create and maintain Account Development and Capture Plans for key opportunities. Manage portfolio of accounts, interfacing with customers at all levels. It is critical that this candidate can understand our customers organization and identify champions and mobilizers to win business. Position our proposals to win business while maintaining healthy profit margins. Domestic and International travel is required (up to 50% travel). Educate our customers on Teledyne solutions and help build solid business cases. Capture and share competitor intelligence as well as feedback on our solutions from technical, commercial, and support perspectives. Investigate problems; prepare reports; develop solutions, and make recommendations to management in order to resolve customer complaints Attend educational workshops; review publications, and be involved in professional societies Provide historical records by keeping records on customer support inquiries and sales Contribute to team efforts in accomplishing organizational goals. Assist Sales Director and Regional Customer Support Manager with reports Daily availability to include evenings and weekends when necessary to reach goals and deadlines. Education and/or Experience Bachelor's Degree in technical or related discipline preferred. Working knowledge of complex avionics and aircraft systems preferred. Familiarity with Japanese-based airlines. Minimum 5 years of related experience selling or working with avionic programs for commercial operators, business aviation, OEM's, or integrators. Other Skills and Abilities Experience/knowledge with the repair of avionic equipment would be beneficial. Experience knowledge of avionic equipment including Teledyne hardware & software products preferred. Experience /knowledge of Flight Data Monitoring operation and software preferred. #Controls Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. .

Posted 30+ days ago

Part Time Auction Support Specialist (Manheim)-logo
Cox EnterprisesKansas City, MO
Company Cox Automotive- USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $14.71 - $22.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position is NOT remote- it is conducted on-site, in office This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies. Part time position: Approximately 6-12 hours per week (Tuesday, Wednesday, Thursday schedule) Key Responsibilities: Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights. Work with auctioneer virtually to verify system information accurately represents vehicle. Verify vehicle run order to ensure appropriate vehicle is being keyed and sold. Operate monitor virtually, work with auctioneer to review Simulcast bids. Provide arbitration and other vehicle announcements to support auctioneer. Call and E-mail on late titles. Utilize salesforce for title absent support. Other duties as assigned. Minimum Qualifications: High School Diploma/GED Generally, less than 2 years of experience Effective communication skills required. Must possess good problem-solving and organizational skills. Ability to remain focused and composed during fast-paced sale-day activities. Regularly required to stand, walk, reach, talk and hear. Ability to lift 1-10 pounds. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. Preferred Qualifications: Ability to read, write and speak in Spanish. Work Environment Occasional exposure to fumes, odors and weather conditions. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer- All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Posted 3 weeks ago

Senior Application Support Administrator-logo
Marsh & McLennan Companies, Inc.Medford, OR
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization. Our future colleague. We'd love to meet you if your professional track record includes these skills: Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users. Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders. Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience. Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations. Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing. Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels. Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams. Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools. Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards. Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness. Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 7+ years of experience in application support management, preferably within the insurance or financial services industry. Familiarity with ITIL processes and best practices for service management. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams. Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus. Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable. 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred. 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Product Support Manager Proresources-logo
Herc Rentals Inc.Chicago, IL
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025. Job Purpose A Herc Product Support Manager will drive revenue within their designated territory by developing business relationships and providing customer solutions for our industrial and commercial focused customers tool rental needs. They are subject matter experts and consultants for internal and external customers in the application of our tool fleet of pneumatic, electric, hydraulic, specialty welding, hoisting, lighting, and ventilation product lines. They shall also provide consultant expertise, building solutions for integrated onsite and mobile tool rooms as part of the ProResources division of the company. What you will do... Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike Increase ProResources brand revenue contribution within assigned geographic area Create and implement strategic sales plan to increase revenue Work with internal region staff to drive results on targeted sales strategies Analyze market data and opportunities to ensure proper strategy alignment and identify new opportunities for growth Assist with the preparation and negotiations of contract bidding and renewals Create and deliver customer educational presentations Assist Division and Region with product specific fleet management Create tool room solutions, coordinate mobilization, and perform on-site meetings. Coordinate marketing efforts to increase internal and external brand awareness Support all team members Learn and follow all company procedures and protocols Requirements Bachelor's degree preferred 5 years of outside sales experience within the industrial tools and/or rental industry Skills Proficient in Microsoft Word and Excel Strong verbal and written communication Excellent interpersonal and customer service skills Reliable and detail-oriented Follows up with customers promptly Adapts quickly to new environments Skilled at multitasking and project coordination Responsive to changing business needs Req #: 63937 Pay Range: $75k -$80k plus bonus and vehicle Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Posted 3 weeks ago

Online Software Support Specialist-logo
EtrigueSan Jose, CA
We are seeking a sharp, tech savvy, service oriented "Support Services Specialist" to work onsite in our Silicon Valley site at eTrigue. www.etrigue.com The qualified candidate will have demonstrated past excellence in customer service, is comfortable in a teaching and training role, and will have experience with, or be capable to grasp very quickly, lead generation, email concepts, tracking, light html, search engine marketing and SEO, and can create, coordinate, and execute ongoing lead generation and online programs. This is a great opportunity for a recent College Graduate, or person with some work experience in a fast-paced environment. You work as part of a team, reporting to the Manager, Customer Success. eTrigue is a private, profitable company, and has been serving customers worldwide including start-ups ramping first revenue to Fortune 500 companies. We work in a really hot market: Marketing Automation - with companies like salesforce.com, Marketo, Eloqua already going public. Support Services responsibilities: Provide outstanding customer service to future and existing clients and partners Coordinate the setup and deployment of new client accounts Conduct initial and ongoing training and support to clients and partners Provide first level troubleshooting and support services for clients Demonstrate a thorough knowledge of the eTrigue Platform and standard practices Assist with list development and list management Assume an active role in developing and enhancing product features Clearly and effectively communicate status of issues with clients and management, in writing and verbally Contribute to a positive and cohesive team Requirements: Technically inclined, digitally savvy Outstanding people/customer service/phone skills Excellent written and verbal communication skills A logic-minded approach to problem solving Familiarity with WebEx or other online collaboration Thrive in a fast-paced, constantly changing environment Excellent attention to detail; highly organized Strong MS Excel, Word, PPT a must; light html a bonus Qualifications: Work toward, or completed college degree - ideally B.A. or B.S. degree in marketing, business, computer science, web development, or related area 1+ years in customer service or related role Detail oriented Ability to work under pressure Work independently and as part of several teams Develop solutions, take direction from clients and internal staff Ability to focus and maintain level head in busy environment Ambitious, energetic, optimistic and sense of humor This is a full-time position and comes with salary, benefits, healthcare, 401K, Profit Sharing Plan and PTO. Offsite, temporary and service organizations are not being considered for this position. Please apply online for consideration with this job posting, or at www.etrigue.com/careers

Posted 30+ days ago

I
Independent Case ManagementArkadelphia, AR
Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule

Posted 30+ days ago

Direct Support Professional Full-Time-logo
Challenge UnlimitedCollinsville, IL
Who We Are: At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community. Challenge Unlimited is driven by its core values: community, helpfulness, abilities, leadership, learning, ethics, innovation, growth, and effective outcomes. It is these values that have powered Challenge Unlimited to its success and has helped over 600 disabled individuals find meaningful work across all of our locations. Position Summary: We're seeking someone who is wanting to make a difference in someone's life as a Direct Support Professional (DSP) at Residential Options in Belleville, IL. Individuals with intellectual and developmental disabilities need people in their lives who provide them with assistance and instruction on completing tasks most people take for granted. The people who provide this help and training are called Direct Support Professionals, or DSPs. At Residential Options, our DSPs work in residential settings helping our clients learn new skills, reach life goals, and turn houses into homes. No experience! No Problem! We provide all the PAID training needed to provide the best care. Shift: Full-Time, 10:00pm - 7:00am Salary: $19.00 per hour Location: Collinsville, IL Job Duties: Train, supervise, and assist Residents on completing Activity of Daily Living (ADL) skills. Assist Residents by completing cleaning, laundry, cooking, and administering proper dose and timing of medications to Residents. Assist Residents with bathing, hygiene, and toileting when a Resident is not capable of completing independently. Perform tasks necessary to maintain a safe living and working environment (i.e. cleaning, shoveling walks, etc.) Provide active treatment services as outlined in each Resident's plan, and as assigned by the Residential Site Manager (RSM). Ensure adherence to daily activity schedules. Daily document services provided, progress, behaviors, and incidents in the Resident files. Comply with MRO billing procedures as indicated in Resident's plan. Communicate individual Resident concerns and needs to the RSM. Participate in staffing meetings as requested by the RSM. Communicate safety concerns to RSM. Requirements: High School Diploma or G.E.D. Pass a criminal/ child abuse & neglect background check. Motor Vehicle background check. Experience with people with developmental disabilities (DD) or mental illness (MI) is helpful but not required. Must be at least 21 years of age and have a valid driver's license. CPR, 1st Aid, Crisis Prevention Institute (CPI) and DSP training provided by the company must be successfully completed within the first 4 months and annually thereafter to be certified and maintain position. Able to use a computer. Must pass state required CASAS 8th grade literacy assessment prior to employment. Benefits: Paid Time Off (Vacation, Holiday & Sick Days) Life Insurance Health Insurance (Medical, Dental & Vision) Short Term & Long-Term Disability All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Posted 1 week ago

T
Truist Financial CorporationAtlanta, GA
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Teammate reports to the Division Head of Enterprise Architecture for EA division such as Enterprise Functions and is primarily accountable for a portfolio of Finance and Support Services. May also include one or more of Corporate Physical Security, Corporate Real Estate, Office of the CEO, or other. He/She will focus on business capabilities, application/platforms/system architecture elements enterprise wide. Leads in the development of enterprise architecture standards, enforcement, and compliance. Applies advanced knowledge of the business and IT architecture principles to identify and evaluate alternatives solutions. Leads the selection of methodologies, tools, and components of total IT solutions. Provides guidance and support for Solution Architects to implement complex architectural strategy and direction of multiple and diverse application / data/network disciplines on a variety of multi-platform systems. Develops business-system architecture plans and reviews cost and feasibility of system requests while ensuring the plan supports the strategic needs of the company. Interprets internal/ external business challenges and recommends best practices. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Top-down enterprise design with focus on business model, digital transformation and innovation i.e. collaborate with business owners, technology leaders and risk partners to draft the tech strategy, reflecting the corporate objectives/strategy IT Landscape design in the context of business capabilities of the organization supporting enterprise objective, cost and risk reduction. Lead cross cutting enterprise solution design that span across multiple CIOs and domains Set strategic direction for the assigned major business division in alignment with the Business Strategy and Technology standards and provide thought leadership in the development of an enterprise strategic IT plan. Maintain a high level of awareness and understanding of existing and emerging technologies, as well as industry and bank issues, to effectively match them. End to end accountability to review and approve design solutions that best meet the business needs of the enterprise, with a primary focus on innovation. Lead or "jump start" initiatives deemed critical to IT Services and Truist's success Provide thought leadership in new technology innovation, incubation, introduction, and implementation critical to Truist's technology and business strategy roadmaps and ongoing success. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in Business or IT, or equivalent education and related training Twenty (20) years of architecture/design/delivery experience which includes fifteen (15) years of enterprise architecture experience or twenty years of solution architecture experience in technology and security, and ten years of banking/financial business domain Comprehensive experience with various architectural domains such as application, data, infrastructure, security, and integration Strong analytical and broad architectural skills Strong verbal and written communication skills Strong negotiation/facilitation skills Significant knowledge of current and emerging architecture principles, methodologies, and tools Experience as negotiator with vendors for relevant products and services Demonstrated competency in strategic thinking with ability to differentiate feasible from academic solutions Demonstrated thought-leadership skills with the ability to translate high-level business planning information into application needs/solutions Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Ability to travel, occasionally overnight Preferred Qualifications: Technology Architecture experience with SAP Technology Architecture experience with Oracle Financials Solution Architecture and Technology Delivery experience Banking and Finance experience General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Posted 30+ days ago

Application Support Administrator-logo
Clark InsuranceWalnut Creek, CA
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Education Specialist - Extensive Support Needs (Mod/Severe) - Bay Area *$6,000 Hiring Bonus!*-logo
Aspire Public SchoolsEast Palo Alto, CA
We are now accepting applications for the 25-26 School Year in Aspire's Bay Area Schools! If you're considering applying, we highly encourage you to upload any relevant documents you possess. This proactive step will significantly expedite the credentialing process. Our credentialing department will be able to swiftly verify your status and provide any necessary assistance throughout your credentialing journey. Keep a look out for email communication from an Aspire representative and thank you for considering Aspire! Non-Credentialed- transcripts, passing test scores, intern eligibility letters. Credentialing Program- transcripts, passing test scores, appeasement letter. Intern Credential- transcripts, passing test scores, intern program documentation. Preliminary Credential- upload copy of your credential and/or include your credential number. Clear Credential- upload a copy of your credential and/or include your credential number. The Opportunity: Behind every successful student is a team of passionate and dedicated educators. As an instructor at Aspire, you will deliver high-quality instruction within a small school environment where every student is known and valued as an individual. In addition, you will empower students to take control of their own learning and contribute to the continuous improvement of our nationally recognized model. Your professional learning community will provide a supportive and collaborative environment to fuel your growth and development. Together, we will change the odds for underserved students, ensuring that every student is prepared to earn a college degree. ABOUT ASPIRE Aspire Public Schools operates a network of high-performing, college preparatory charter schools serving TK-12 scholars in communities across California. Founded in 1998-in an effort to transform the inequitable racial, social, and gender outcomes that our communities persist through-Aspire is one of the largest and most forward-thinking open-enrollment public charter school systems in the nation. Our purpose is to prepare our scholars for success in college, career, and life. At Aspire, we set a foundation for our scholars to gain knowledge, skills, and power to access and make choices for their families and post-secondary lives. Every day, our community of students, families, teachers and staff comes together to learn, work, and play in an environment grounded in our values of Bienestar (Well-Being), Culture of Belonging, Community Partnership, Agency & Self-Determination, and Joy. JOB SUMMARY The Education Specialist Extensive Support Needs instructs students with Individualized Education Plans in an inclusive environment. This role works directly within a school site and collaborates regularly with Special Education staff and may work with outside consultants and district personnel as needed. ESSENTIAL FUNCTIONS Administer academic assessments, write the academic assessment report and present at IEP meetings Consult and communicate with faculty and parents via meetings, phone, and email regarding the needs and progress of students Maintain knowledge of current regulations pertaining to special education Collaborate with faculty to ensure that students modifications and accommodations are being appropriately implemented in the general education classroom Assist with the development of the master schedule to plan for all student IEP needs Meet the minimum IDEA requirements related to case management Maintain a high level or rigor for students with disabilities in order to ensure equitable access to common core and/or alternate curriculum standards Regularly collaborates with team members for the purposes of: reviewing student data, ensuring IEP implementation, co-planning and/or co-teaching Develop, provide and oversee alternate curriculum and testing for eligible students Implement health and mobility supports (i.e. provide 1:1 support to student in classroom, support student/s with toileting needs, assist with health-related needs (g-tube, feeding, administration of medication) (under supervision of school nurse) and assist with the physical needs of students (lifting/ assisting with mobility, implementing student stretching/exercise routines.) Oversee, teach and implement a student's behavior intervention plan, including gathering and analyzing relevant data on a regular basis, and collaborating with staff members around student plan and progress Input weekly IEP service tracking and meet all IEP timelines Create and maintain notifications, records, files, and reports as required by federal, state, and SELPA regulations Coordinate the development and implementation of a student's Individualized Transition Program, especially students in the 16-22 program Be able to effectively run a program for students with extensive needs with specially designed instruction to meet their IEP goals, and support students' progress within the general education class with appropriately modified/accommodated work Collaborate with related service providers to ensure the proper implementation of AAC/functional communication, behavior intervention plans, physical/mobility needs, etc. Utilizes Aspire's Alternate Curriculum guidelines to inform student programming Daily oversight of paraprofessional support, including the staff schedule and implementation of IEP services Develop a thorough progress monitoring tool for students, that is regularly shared with staff and parents and used for team decision-making Communicate on a frequent basis with parents of students around student progress, and collaborate to gain parent input Collaborate with outside providers as needed and appropriate, with parent consent Perform other related duties as required and assigned Additional: Demonstrate knowledge of, and support, the Aspire Public Schools mission, vision, value statements including antiracism, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Knowledge of special education principles, concepts, methodologies, and documentation requirements Knowledge of special education assessment, planning, instruction, and evaluation Knowledge of child cognitive development and different learning styles Ability and willingness to implement students' IEPs Belief in inclusion and Aspire's Equity Belief Statements and demonstrates high expectations for students with diverse learning needs Ability and willingness to reflect and improve Ability to follow and meet mandated deadlines and due dates Flexibility and ability to adapt to changing conditions; ability and good judgment to take initiative to modify activities Strong written and verbal communication skills; ability to collaborate with general education and special education colleagues, parents and community Ability to excel as a member of a team and implement new learnings from professional development Ability to work with an ethnically and economically diverse student body Perform other related duties as required and assigned. QUALIFICATIONS CA Special Education Teaching Credential (Moderate-Severe Education Specialist, Education Specialist-Extensive Needs) required Bridge Authorizations for Moderate-Severe credentials received prior to June of 2022 Bachelor's Degree required; Master's Degree preferred Competencies: Expertise in applicable grade-level Common Core State Standards and Academic IEP goal development Knowledge around the models of co-teaching and serving students with disabilities in an inclusive model Ability to learn quickly and to be effective in a fast-paced, dynamic, entrepreneurial environment: able to work autonomously and thoroughly with independent self-reflection, as well as take direction as needed Alignment to and urgency around Aspire's mission, vision and values Minimum educational level: Bachelor's Degree required in a related field. Experience preferred: 2+ years working with students with special needs in an educational setting Physical requirements: Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Remaining in a stationary position, often standing or sitting for prolonged periods. Moving about to accomplish tasks or moving from one worksite to another. Assessing the accuracy, neatness and thoroughness of the work assigned. Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Work authorization requirements: Clear the Department of Justice background screening. Authorized to work in the United States. Provide health (TB) clearance (renewed every four years). Compensation: Aspire Public Schools is dedicated to our teammate's well-being! In addition to a competitive base salary that is benchmarked against local districts and charter schools, we offer employees exceptional benefits, including paid time off, 100% core health benefits coverage on select plans, life insurance/long-term disability, participation in a CA state retirement plan, tuition reimbursement plan, and adoption assistance program. Our salary schedule based on years of experience for this position type and ranges from $72,113 to $141,689. Aspire Public Schools is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. Aspire promotes affirmative action for minorities, women, disabled persons, and veterans. #LinkedInEducators #LinkedInEducators

Posted 30+ days ago

G
Gogo Business AviationBroomfield, CO
We will be accepting applications through September 4, 2025 or until filled. -- --- --- The Gogo Customer Support Systems Specialist (Tier 1 & Activations) is responsible for providing efficient and accurate equipment activations/deactivations, initial troubleshooting, account initiation and updates, service billing information, and other customer support actions to OEMs, dealers, aircraft owners/managers, and senior-level customers. You must develop your knowledge of business aircraft cabins, cockpit communication equipment, and services. Are you a customer-focused individual with high attention to detail and an interest in the aviation industry? Are you a self-motivated team player with a curious mind? You can provide voice and data connectivity services to our dealers, OEMs, pilots, maintenance directors, and customers. COME ON BOARD THE GOGO BUSINESS AVIATION CUSTOMER SUPPORT TEAM! How will you make a difference? o Serve as the primary point of contact to customers, OEMs, and dealers, including senior-level external personnel, regarding activation of equipment, selection of services, account and billing issues, and any actions needed to initiate and maintain the customer account(s) o Responsible for accurate account activation, deactivation, and suspensions utilizing business process management tools such as Salesforce and billing databases o Research and execute timely and precise changes on customer accounts, which can involve updating all equipment and service requirements o Assist with troubleshooting requests from customers, dealers, and OEMs about service activations, account inquiries, inquiries relating to system use, service agreements, service billing, initial troubleshooting, and other customer care activities. Coordinate with Tier 2 Support to ensure resolution to escalated issues o Maintain thorough knowledge of Customer Support Activations and Tier 1 processes and procedures, inclusive of urgent and complex requests requiring critical problem-solving skills across multiple types of work items o Sustain a thorough working knowledge of all systemic database applications and internal business tools, including new functionality and features o Support adherence to all key performance goals and objectives, including mean time to resolution and customer contact rates. Directly contributes to Net Promoter Scores and customer loyalty o Contribute to special projects as assigned by the Support Manager or other Gogo Business Aviation Senior Management, including user acceptance testing for critical software and internal business tool processes and deployment o Deliver front-line support to end-users of Gogo Business Aviation systems on issues relating to proper use/operation, functionality of services, and network performance or coverage issues. Troubleshoot first-level technical issues to achieve resolution in a timely and efficient manner o Provide a working knowledge of all Gogo Business Aviation products and services that are sold to the Business Aviation market, providing information on available promotions and service upgrade opportunities Qualifications o Bachelor's Degree in Business or a related technical field or equivalent work experience o 2-4 years of customer and product support experience in a high-tech, fast-paced environment o The hours for this position are Monday to Friday, 8:00 am to 5:00 pm MST Required Skills, Talents, and Experience o Analytical abilities that can comprehend and communicate complex situations to customers o Independent and takes self-initiative to monitor, improve, and collaborate with team members internally and cross-functionally through vertically integrated organizations o Experience with Salesforce or Enterprise Resource Planning (ERP) tools o High attention to detail, including accuracy and first-pass yield o In-depth capability of correlating work items across bundled services and products Preferred Skills, Talents, and Experience o Dependable, cooperative, and thorough while working in a team environment o Ability to utilize knowledge of the interconnectedness of business tools and processes across all products and services to solve complex issues o A professional attitude with the ability to prioritize work and exercise time management is critical o Excellent customer service skills, including listening, verbal, and written communications o Systemic and essential thinking skills to research and formulate solutions to time-critical issues o Aviation, Networking, or Telecom industry experience Equal Pay Disclosure(s) Base Pay: 28.00 - 35.00 USD Hourly Target Annual Short-Term Incentive: Bonus Plan at 5% (% of Annualized Base Pay) Eligible for Incentive Stock Program: Yes Benefits: Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers. -- --- --- Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).

Posted 1 week ago

Strategic Account Support Engineer-logo
FormlabsSomerville, MA
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. We're seeking an experienced Strategic Account Support Engineer to join our high-performing Customer Service team. In this role, you'll act as the dedicated technical support lead for a portfolio of high-value customers. Your mission is to build lasting relationships, resolve issues efficiently, and ensure maximum customer uptime, satisfaction, and retention. You'll partner cross-functionally with Sales, Engineering, Product, and Field Service to deliver proactive support and custom solutions, acting as the go-to technical expert for our strategic accounts. If you are someone who enjoys structure and organized work, join our team as a Strategic Account Support Engineer. As a Strategic Account Support Engineer, you will: Serve as the primary technical support contact for 20-60 strategic customers. Contribute to servicing additional pool of high value customer as a team Take full ownership of support cases within your assigned customer cohort. Proactively manage and resolve customer issues with a focus on minimizing printer downtime and maximizing throughput. Lead internal and external meetings to discuss customer performance, open issues, and service opportunities. Coordinate and/or execute on-site visits when needed to deliver white-glove service. Collaborate closely with Account Executives and Channel Partners to support customer success and retention. Partner with Engineering, Product Integrity, and Service Engineering teams to solve complex or novel issues. Contribute to mentorship programs and knowledge sharing by supporting junior agents Serve as an internal resource and subject-matter expert for all matters related to your customer cohort. What you bring: STEM degree required 3+ years of experience supporting/working on large-scale, capital-intensive equipment (e.g., industrial 3D printers, robotics, CNC machines, medical imaging systems, lab automation tools) Ability to manage a high-touch account portfolio with professionalism, technical depth, and urgency Strong analytical and troubleshooting skills across hardware, firmware, and software layers Proven track record in collaborating with cross-functional technical teams to resolve complex issues Exceptional communication skills, including comfort presenting to Sr. engineers, operators, and executives Experience leading customer meetings and delivering technical training is highly valued Our Perks & Benefits: Robust equity program to build future wealth through RSUs Comprehensive healthcare coverage (Medical, Dental, Vision) Low cost fund options in our 401K and access to advisors Generous paid Parental Leave (up to 16 weeks) Tenure-based paid Sabbatical Leave (up to 6 weeks) Flexible Out of Office Plan - Take time when you need it Ample on-site parking & pre-tax commuter benefits Healthy on-site lunches, snacks, beverages, & treats Regular sponsored professional development opportunities Many opt-in culture events across our diverse community And of course… unlimited 3D prints We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Posted 30+ days ago

Underwriting Support Specialist-logo
Acrisure300 South Bradfordton Road - SPRINGFIELD, IL
Job Description About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Requirements of the position include: 1+ years of customer service handling inquires with internal and external customers. Superior verbal and written communication skills Ability to effectively communicate and maintain favorable relationships with all stakeholders. Strong aptitude for detail, with a sense of urgency relative to task completion and timeliness. Computer literacy with Microsoft Office Suite and imaging systems. Experience in insurance is preferred. Job Summary: The Underwriting Support Specialist will respond to customer inquiries relating to Midwest's underwriting function while providing exceptional and timely customer service. The specialist will handle assigned tasks including mail and electronic file indexing, file maintenance and documentation as well as policy issuing and policy change requests along with other duties as assigned. Skill and Ability Profile: The successful candidate will possess the following skills and attributes: Excellent oral and written communication and organizational skills. Great listening skills Ability to multi-task Good capacity for learning Manage a work load with clear objectives will require: Utilizing strict attention to detail Ability to closely follow instruction Quickly learn the basic principles of worker's compensation insurance. Flexibility and responsiveness to changing business or customer needs is a needed attribute. Excellent customer service skills while promoting the Midwest model is critical. Benefits and Perks: Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Pay Details: The base compensation range for this position is $18 - $20. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Posted 6 days ago

Support Engineer - US Government-logo
Palantir TechnologiesPalo Alto, CA
A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir's impact and productivity in the US Government (USG) space depends on our ability to deliver world-class Information Systems (IS) to Palantirians. Support Engineers are the go-to people for all issues related to the hardware and software, and their work enables Palantirians to be productive both in and out of the office. Our goal is to ensure all Palantirians feel supported and receive the help they need to solve their computer-related issues. You are an analytical thinker and enjoy troubleshooting issues and finding creative technical solutions. You will make data-driven decisions ensuring that we build systems that resolve and proactively address common issues before they impact end users. You automate yourself out of mundane tasks to focus on making a larger impact. You have strong customer service skills and a customer-driven mindset. Core Responsibilities Onboard new users and provide end user support. Provide excellent customer service, Tier 1 and 2 support for all technologies (Windows desktop/server, Linux, VOIP, VTC, etc.). Support the day-to-day technical and logistical operations of our facilities and participate in an on-call rotation. Work with and manage Windows Active Directory, DNS, DHCP, and PKI. Ensure compliance of current Information Assurance (IA) policies. Maintain how-to guides on our internal Wiki to allow employees to own common workflows and solve basic issues. Continuously improve user workstation experiences through OS and application optimizations, automation, and streamlined processes. What We Value Hands-on experience with Windows user support. Additional Linux experience is a plus. Coding/scripting proficiency in at least one language, and a dedication to automating solutions. Ability to approach problems with creativity and flexibility, while working against deadlines. What We Require Active US DoD Secret or higher Security Clearance. Able to lift 30 pounds and be on your feet for up to 8 hours per day. Meet DoD 8570 IAT Level I requirements. Salary The estimated salary range for this position is estimated to be $87,000 - $115,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives. Our benefits aim to promote health and wellbeing across all areas of Palantirians' lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies. Benefits Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance Employees are automatically covered by Palantir's basic life, AD&D and disability insurance Commuter benefits Take what you need paid time off, not accrual based 2 weeks paid time off built into the end of each year (subject to team and business needs) 10 paid holidays throughout the calendar year Supportive leave of absence program including time off for military service and medical events Paid leave for new parents and subsidized back-up care for all parents Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation Stipend to help with expenses that come with a new child Employees can enroll in Palantir's 401k plan Life at Palantir We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.

Posted 30+ days ago

Lead Family Support Services Coordinator-logo
Archdiocese of San AntonioSan Antonio, TX
Apply Job Type Full-time Description Work Hours: 8:30 a.m.- 5:00 p.m. Workdays: Monday- FridayLocation: 2127 S Zarzamora , San Antonio TX. 78207 Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love. Summary: The Lead Family Support Services Coordinator is responsible for oversight of support services at the St. Stephen's CARE Center. The Lead Family Support Services Coordinator is responsible for daily pantry and clothing closet operations, program compliance, performance, and ensuring delivery of quality services. The Lead Family Support Services Coordinator will assist in monitoring daily progress towards program outcomes, reporting requirements and coordination of volunteer services. The Lead Family Support Services Coordinator will have an oversight of pantry and clothes closet by ensuring adequate inventory and ensuring that both areas remain adequately stocked. The Lead Family Support Services Coordinator will also have an oversight of assigned staff and volunteers and provide general assistance to clients seeking food and clothing, referrals for wraparound services and assist with incoming donations and shipments. The Lead Family Support Services Coordinator works in a support role to the Associate Senior Director. Position Responsibilities: *Oversight of daily food pantry/clothing closet with regards to staff assignments, volunteer coordination and pantry/clothing closet general operations *Assess service delivery quality and ensure compliance with procedures of internal standards and funding guidelines *Assess and analyze current inventory of food and supplies in food pantry and warehouse and coordinate inventory movement and purchasing with Associate Senior Director *Ensure all grant and agency required surveys, reporting and outcomes assigned by the Associate Senior Director are completed in a timely manner *Ensure compliance standards, and internal procedures are maintained and being followed by staff and volunteers *Review weekly trends in pantry and clothing closet operations to determine program sustainability and work with Family Support Services Program Associate Senior Director to determine programmatic needs *Assist with organizing/collecting/processing donations of food, clothing, diapers and other items brought to the center *Assist with stocking and organizing pantry/clothing closet and support volunteers during Giveback Saturday's *Assist with running the day-to-day duties of St. Stephen's CARE Center when the Associate Senior Director is not available/on site Adherence to the Code of Conduct and the Faith and Moral is mandatory. Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization. Other duties as assigned by the Associate Senior Director, Senior Director, and/or Vice President of Programs Competencies: Critical Thinking Building Collaboration De-escalation Leadership Managing Change Requirements Minimum Qualifications: Education Associate's degree in social work OR business-related field preferred or High school diploma and 2 years' experience Experience Minimum of 2 years' experience in non-profit setting with at least 1 year of experience in program management and/or grant compliance experience. License and Credentials Reliable transportation Valid driver license, with clean driving record Valid vehicle insurance Bilingual English and Spanish preferred Minimum Knowledge and Skills: Ability to handle crisis and de-escalate situations with participants, volunteers and staff using a trauma informed perspective. Ability to multitask and work in a fast-paced environment. Ability to maintain grant compliance and submit compliance reports. Ability to work closely with volunteers. Knowledge of Microsoft Office Programs and word processing Knowledge of Internet, email, and basic phone and voice messaging Organizational and prioritization skills Ability to maintain high standards of client confidentiality. Must be detail oriented, organized, self-motivated, work well independently and in a team. Must have good written and verbal skills. Must have good critical thinking and problem-solving skills. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position. Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted. Salary Description 20.00

Posted 30+ days ago

Audio Visual Support Specialist-logo
Infosys LTDOmaha, NE
Job Description Infosys is seeking an enthusiastic and self-motivated engineer for Audio Visual Support Specialist. As an AV Engineer, a candidate will be responsible for maintaining, supporting, and improving the client's collaboration and AV systems. This role involves hands-on support, proactive system maintenance, and user assistance. The ideal candidate has relevant working knowledge of AV technologies, a service-oriented mindset, and is comfortable working independently in a largely onsite role Required Qualifications: Candidate must be located within commuting distance of Omaha, NE or be willing to relocate to the area.This Position may require travel in US. Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 1 year of IT experience. At least 1 year of relevant experience with AV/IT support and related technologies, or service roles. must be available for occasional off-hours support. Maintain broad working knowledge of AV systems and services. Proactively monitor, maintain, and troubleshoot AV systems onsite and remotely. Install, configure, and maintain standardized basic AV hardware. Collaborate with internal users, IT teams, and support staff. Coordinate with external vendors to resolve escalated technical issues. Administer and support Zoom Room systems and related AV hardware. Respond to support requests via tickets, calls, and emails; track and escalate issues as needed. Provide training and guidance to end-users on AV systems and collaboration tools. Troubleshoot and maintain hardware from key vendors (e.g., Crestron, QSC, Shure, Logitech, Neat, Samsung). Perform system admin tasks (e.g., user and device management/updates, report generation, inventory tracking). Must be able to lift 50+ pounds as needed. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: Strong interpersonal and communication skills; able to work independently and calmly under pressure. Create and maintain comprehensive documentation for support processes and known issues Prior knowledge on AV technologies, Zoom room installations, and configurations is preferred Experience and desire to work in a global delivery environment including offshore teams Knowledge of ITSM tools like ServiceNow and ITIL processes Good analytical, troubleshooting and problem-solving skills Willingness to learn, strong technical aptitude, and the ability to work in a hands-on, fast-paced environment The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Posted 5 days ago

Sr. Specialist, Client Support-logo
Canadian Imperial Bank of CommerceChicago, IL
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing The Sr. Specialist, Client Support is responsible for providing support and high quality customer service to clients and prospects in Commercial Banking, liaising closely with the business and clients to complete tasks. The role includes managing the AML/KYC processes, onboarding of deposit customers and servicing the accounts as required. A solid written, verbal, interpersonal and organizational skills is a requirement for this role. The Sr. Specialist, Client Support supports best practices and handles incoming telephone calls and emails to address client requests in a professional and client-focused manner. The individual will need to demonstrate soft skills such as the ability to multi-task, be proactive, time-management and flexibility. The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The role receives general instructions on routine work and participates in group projects as required. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 3 days per week on-site, while other days will be remote. How you'll succeed Relationship Building- As a project manager the Client Solutions Specialist will lead and manage the transition effort while collaborating with the team identified to support it. The execution process involves coordinating people and resources, as well as managing and tracking the project, while identifying and mitigating potential issues in a timely proactive manner. This job interacts on a regular basis with internal partners including Cash Management Sales, Relationship Managers, the Business Contact Centre, Business Banking product management, CIBC's vendors, INTRIA, Retail Operations, and the branch network. Implementation & Transitioning- Coordinate new and existing client transitions and implementations, acting as the crucial point of contact, to ensure a proper transition from the other financial institution by working directly with clients to gather relevant information to execute the onboarding request. Provide clients with the required documentation/agreements to be executed to implement the requested cash management solution. Follow up and maintain communication throughout the transition with all partners to ensure that clients' cash management solutions need are delivered in a timely and seamless manner. Operational Support- Interpret, validate and obtain the required information to complete the necessary implementation forms for internal and external client requests. Ensure all mandatory documentation such as Product Legal Agreements, and signed Payment Product Settlement Limit documentation (with supporting evidence of credit existence) are received prior to proceeding with the transition. Regularly update knowledge of internal (i.e., new products, procedures, and organizational changes) and external (i.e., technology, regulatory changes) developments to respond to client needs promptly and suitably. Business Development- Identify, through the analysis process and client dealings, other potential sales and/or service improvement opportunities and refer potential sales to appropriate client relationship/cash manager sales managers. Recognize business risk elements of situations being handled, involving the appropriate supervisors or business partners as early as possible. Contribute to the business unit's goal of continuous improvement by identifying areas to enhance the client experience or resolve challenges. Who you are You have developed knowledge in AML/KYC and Onboarding of new customers, managing ongoing AML/KYC to ensure the system of record maintains data integrity, new account opening and ongoing maintenance of these account, money movement (loan advances/pay downs, wire transfers, cashier's checks, authenticating client requests to validate the authenticity of the requests and monitor overdrafts and work with clients to resolve. You have strong technical skills with Microsoft Office suite, particularly Excel, Word, and PowerPoint, as well as the ability to quickly learn proprietary software applications supporting the origination and cash management sales process. You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do. You're driven by collective success. You know that collaboration can transform an innovative idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $74,000 - $85,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members. California residents - your privacy rights regarding your actual or prospective employment #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location IL-120 S LaSalle St Employment Type Regular Weekly Hours 40 Skills Customer Experience (CX), Customer Service

Posted 6 days ago

I
Independent Case ManagementConway, AR
Conway, AR Sat/Sun 4p-12a Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance

Posted 1 week ago

Support - Team Member-logo
BarTacoAtlanta, GA
Apply Job Type Full-time, Part-time Description At bartaco, food is our passion. But people are our purpose. We invest in our team because our people are at the heart of what we do. We're committed to creating an atmosphere where team members can learn, develop, and succeed every day. Whether you aspire to excel in a leadership, hospitality, or culinary role, bartaco is an environment that fosters growth and helps you achieve your goals. At bartaco, we're guest-obsessed. Our mission is to create memorable moments for every guest, every time. It's who we are. We are looking for team members to create the bartaco experience and who live and breathe our touchstones. Our culture is defined by these values and guides how we work together to create the most incredible experiences for our guests. Pride: You take pride in your work and in contributing to something special Good People: You value teamwork, treat others with kindness, and build trust with those around you Positively Intolerant: You hold yourself and your team accountable for delivering quality and consistency because our guests deserve nothing less Introspective: You're always looking to grow and improve, taking feedback as an opportunity to get better Transparent: You communicate openly and honestly, fostering a culture of trust and collaboration We Have Fun and Make People Happy: You bring energy, warmth, and a genuine smile, knowing that your positivity can brighten someone's day No experience? Entry level? No worries! We'll teach you everything you need to know and set you up for success. Our support team members make all the magic of the bartaco dining experience possible. As an essential part of our team, support team members play a versatile, multi-functional role that adapts to the needs of each shift, directly shaping the guest experience and ensuring a smooth, memorable visit. In this dynamic position, you'll work collaboratively to support the servers and overall restaurant operation, taking on various responsibilities such as timely food and drink delivery and maintaining a clean, organized environment. Following your training, here's what you can expect as a bartaco support team member: Delivering drink and beverage orders promptly and accurately Ensuring food orders are efficiently and accurately delivered to guests Clear and reset tables to keep the dining area clean and welcoming Maintain a tidy dining room, adjust seating, and keep tables guest-ready Greet guests, provide menus, and ensure smooth seating Engaging with guests by interacting and offering assistance to enhance their experience Supporting takeout and to-go orders Adapt to shift needs, support servers, and perform side work as required Being a team member means being a team player with a positive attitude and a readiness to jump into any role that supports the team and elevates the guest experience. If you enjoy working in a fast-paced, collaborative environment where no two days are the same, this role is for you! Perks, Benefits + Rewards, just for you: A fun work environment! Career development and advancement opportunities Competitive pay Meal discounts when dining at bartaco Paid vacation time Gym and fitness center discounts Opportunity to learn multiple languages/language education Discounted virtual pet care Medical, dental, and vision insurance Mental Health and holistic wellness support 401K enrollment and matching Requirements Physical Requirements: Bringing an energetic hustle and positive attitude to every shift Lift and carry items up to 25 pounds Walk and stand throughout shifts; remain at assigned stations during busy periods Perform tasks requiring continuous movement, such as reaching, bending, and carrying trays Must meet the legal drinking age to serve alcoholic beverages (per state law) Knowledge and Skills: Strong communication and customer service skills Willingness to learn and collaborate with others Knowledge of beverages (alcoholic and non-alcoholic) and food specifications Familiarity with workplace safety and restaurant equipment operation Licenses and Certifications: The specific licenses and certifications required may vary depending on the location and local laws. However, some common certifications for bartenders include: ETIPS (or similar alcohol training program): Required in markets such as Connecticut, New York, Massachusetts, Virginia, Florida, and Georgia to ensure responsible alcohol service. A.B.C. Certification: Required in the Tennessee market to comply with specific state or city laws governing alcohol service. It's important to note that the required licenses and certifications can vary depending on the jurisdiction. Salary Description Pay: $5.00 per hour (This Position Earns Tips)

Posted 1 week ago

IDEXX Laboratories, Inc. logo

Field Support Representative, Diagnostics - North East Houston, Texas

IDEXX Laboratories, Inc.Houston, TX

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Job Description

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues.

We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork.

We are always on the lookout for great Veterinary Technicians! for Field Support roles! We are currently having conversations with people who might like to join our IDEXX team in the future or would like to get more information about Field Support Careers at IDEXX.

Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives

What can you expect?

You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You'll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers' needs, so you can expect continued growth within your position through comprehensive training programs.

As an FSR you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue) You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.

The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.

What do you need to succeed?

  • Being able to build relationships with all personalities is a must! You also must enjoy life. This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing! You would get to visit some amazing towns and places as you work.
  • To be successful in this role you will need to possess a minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred.
  • You can effectively communicate and collaborate with customers, management, and peers.
  • You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.
  • Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
  • It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
  • You must be comfortable learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus!

Key Traits for Success as a Field Support Representative with IDEXX:

  • Enthusiastic Attitude
  • Persistence
  • Ethical
  • Self-Awareness
  • Authenticity
  • Emotional Intelligence
  • Relationship Oriented
  • Self-Motivated

Shift info/travelling:

  • Weekend hours and weekday overtime may be required.

  • Overnight travel required.

  • Requires up to 75% travel:

  • 5 Days of Car Travel per week

  • 6-8 Days of Overnight Travel per month

  • Varies by Region

  • Valid Driver's License required

  • Requirement to currently reside in or be willing to self-relocate within the designated territory

What you can expect from us:

  • Hourly rates targeting: $27/hr+
  • Opportunity for annual cash bonus
  • Health / Dental / Vision Benefits Day-One
  • 5% matching 401k
  • On the job training and career advancement opportunities (experience NOT required)
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Physical Demands an Work Environment:

  • Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools.
  • Occasionally required to climb, balance, bend, stoop, kneel or crouch.
  • May be required to lift, move and carry up to 60 pounds.
  • Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
  • Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
  • Ability to communicate verbally on phone and in person.
  • Fluency in the English language.
  • Weekend hours and weekday overtime may be required.
  • Extensive overnight travel required.
  • Ability to travel and work internationally.
  • Ability to drive car for extended periods

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

#LI-FSR

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