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Role: IT Services Tier II Client : DC Government Location : Washington, DC (Onsite) Job Description : Experienced IT professional (6–10 yrs) providing Tier II support for critical 311/911 operations—troubleshooting workstations, apps, networks. Supports Mobile Data Computers to ensure field unit connectivity. Weekend role: 10-hour shifts, 2 days/week. Responsibilities: 1. Provides Tier II IT support for 911 and 311 call floor operations, including troubleshooting workstations, testing software updates, resolving system glitches, and assisting users. 2. Supports MDC division operations, including imaging, processing client support requests, configuring, and maintaining toughbooks, routers, and associated vehicle installations. 3. Provides support and feedback on implementation of IT hardware and application solutions for the call floor and MDC environments. 4. Performs tests, participates in system acceptance procedures, and performance monitoring methods for call floor applications and MDC systems. 5. Supports radio communications, dispatch operations, and network system infrastructure, including routine monitoring, alarm escalation, and coordination with OCTO and external stakeholders. 6. Provides IT support for Mobile VPN and mobile connectivity tools, including diagnostics, troubleshooting, and coverage analysis. 7. Follows OUC-IT Standard Operating Procedures (SOPs) for Tier II troubleshooting and daily operations. 8. Supports IT asset management by tracking, updating, and maintaining inventory of call floor and MDC hardware, ensuring accurate records of equipment assignment, deployment, and lifecycle status. 9. Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets in accordance with established processes. 10. Participates in inter-agency coordination to ensure technical requirements for 911, 311, and MDC systems are met. 11. Assists with security patching, operating system upgrades, firewall coordination, and integration of agency software into call floor and MDC environments. 12. Assists in the deployment of new hardware and applications, including installation, configuration, testing, and user support. 13. Performs other duties and responsibilities as required, assigned, or requested. Minimum Education/Certification Requirements:Bachelor’s degree in IT or related field or equivalent experience Job Type: Full-time Experience: Bachelor’s degree in IT or related field or equivalent: 5 years (Preferred) A+ or Network+ certifications preferred but not required: 1 year (Preferred) design, develop, test computer systems and components: 6 years (Preferred) IT lifecycle management, performance monitoring, and QA: 2 years (Preferred) IT system security principles and technical documentation: 2 years (Preferred) Support in research, evaluation,integration of new techs: 2 years (Preferred) IT security principles, methods, and tools: 2 years (Preferred) operating systems installation and configuration procedures: 2 years (Preferred) network standards, and network management tools: 2 years (Preferred) maintaining database operations and assisting: 2 years (Preferred) monitor system performance & recovering data from backup i: 2 years (Preferred) customer support, problem resolution databases, troubleshoot: 2 years (Preferred) Compensation: $40.00 - $45.00 per hour

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Support Lead do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer : Put the customer first and make a difference in people’s lives Unleash Passion : Check your ego at the door and do what you say you will do Hold the Penny Hostage : Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible : Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career : Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Direction Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILITIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities . If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit F ive Below's Career Site to verify the posting. fivebelow.com/info/careers

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a skilled, highly motivated Sr. IT Application Support Analyst (Level 3 Support) to join our Global Technical Application Support organization, with a special focus on supporting our US government clients. In this critical role, you will be responsible for providing expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our customers. What You’ll Do In this role, you will: Lead the resolution of complex, critical application incidents, performing root cause analysis and deep diagnostics while maintaining ownership of the client relationship until the issue is fully resolved. Collaborate proactively with Engineering, DevOps, Product Owners, and Sales teams to troubleshoot issues, enhance digital platforms for stability and scalability, and onboard new clients onto our digital solution platform. Ensure application stability by actively monitoring systems, managing alert notifications, and participating in required shift and on-call rotations to meet or exceed expected performance. Drive continuous process improvement and automation to bring efficiencies to solutions, reduce turnaround time, and apply best practices in IT service delivery, Incident, Problem, and Change Management. What You’ll Bring The ideal candidate will have: Minimum 5 years’ experience in leading and supporting Enterprise level applications, particularly in an advanced (L3) support capacity. Cloud Infrastructure (AWS/Azure/GCP ): Familiarity with cloud services related to application hosting, such as EC2, S3, RDS, Azure App Services, or Google Compute Engine. Advanced level experience supporting a multi-tier on-perms or cloud-based architecture, with strong proficiency in one or more major cloud service providers to troubleshoot via log analysis and monitoring tools. Deep understanding of IT service delivery principles and demonstrated experience in Incident Management, Problem Management, and Change Management. Operating Systems & Networking : Proficiency in Linux/Unix command line tools for log analysis, process management, scripting, and understanding TCP/IP, DNS, and load balancing concepts. Excellent written and verbal communication skills with external customers, and a customer-focused mindset to explain highly technical concepts simply. Mandatory Requirements : US Citizenship Eligibility/willingness to submit for a U.S. Government Security Clearance Participate in shift rotations and on- call rotations required Desired Skills: Experience with DevOps best practices and tools, Docker, Kubernetes, MongoDB, or REST API technologies. Scripting & Automation : Strong skills in languages like Python, PowerShell, Bash, or Perl to automate maintenance tasks, deploy fixes, and create custom monitoring tools. Experience with Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files, or Nuxeo. Experience with Python scripting and excellent ticketing experience in ServiceNow or JIRA. Minimum Bachelor’s degree or applicable work experience (BS, MS, or MBA from an accredited/recognized university). What We Offer: Competitive compensation and benefits aligned with the experience. Location: Tampa/ Florida - hybrid role (1 day/ week from the office) Shifts: Open to participate in shift rotations and on-call rotations required. Number of days - paid time off/ holidays; Flexible work options/alternative work options to support work–life balance. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. Ready to support Iron Mountain's digital transformation? Apply today to unleash your potential with a pioneering global organization! Category: Information Technology

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: Starting Pay: from $15.00/hour This Opportunity: The Developmental Specialist Vocational is primarily responsible for developing a positive relationship with the individuals he or she supports while assisting them in achieving their personal dreams and goals as designated in the individual goal plans. What You'll Do: Assess each person receiving services for their hopes, dreams, and desires and provide supports that facilitate achievement. Ensure that the rights of each person receiving services are protected and promoted at all times. Assist people in developing advocacy skills, participating in advocacy efforts, and utilizing personal advocates. Serve as a resource for person served on community agencies, services, and supports that can meet identified needs or goals. Supervise, educate, and monitor (as needed) people receiving services in work settings. Settings may include community, vocational workshops, day supports, etc. Maintain a safe working environment for employees and people receiving services by practicing safety procedures in the community and on the job. Continually educate people receiving services on required work procedures, facility rules, policies, practices and their rights. Facilitate person-centered, effective, positive relationships with people receiving services using positive approaches that promote self determination in all areas of life. Provide input and recommendations into assessment and planning processes, and development of the individual’s plan. Implement person’s plan fully, within the requirements of the service definition, and document as required by the service definition and agency policy. Accurately complete all required documentation, including but not limited to, goal completion, actions toward outcomes, incident reports, timesheets, etc. Complete daily progress notes and communication log to assure appointments, goals, and interests are met. Assist in maintaining all necessary records, daily attendance, check sheets, production sheets, etc. Substitute in-house or in the community as demands occur. Assist new staff and/or current staff with orientation, mentoring, and training. Sleepover at a residential setting may be required. Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements. Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas. Follow service definition guidelines for services being provided. Perform all other duties as assigned by the supervisor. Driving and travel may be required. *The definition of an Innovations direct care worker includes all workers required for compliance with, or delivery of, the relevant Innovations waiver service definitions and the delivery of a unit of Innovations services to individuals in the definition of direct care worker to be applied and shall include only caregivers who are contracted for the Page 230 Session Law 2023-134 House Bill 259 provision of services in a legally appropriate manner. Education We're Looking For: High School Diploma (Required) Certifications We're Looking For: Drivers License (Valid) - USA Experience We're Looking For: Experience working with adults with a mental health diagnosis and/or developmental disabilities | Not Required Schedule: Monday-Friday (8:30am-2:00pm) Target Weekly Hours: 27.5 Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

To be successful as a support specialist, you should have an in-depth understanding of computers, hardware components, software issues, and network technologies. Top candidates will also have good interpersonal skills, with an affinity for excellent customer service. Support Specialist Responsibilities: Troubleshooting and resolving IT issues in a timely manner. Communicating with coworkers to diagnose problems. Installing and configuring hardware and software. Talking coworkers through the process of fixing technical issues. Prioritizing your workload to ensure the most critical issues are resolved first. Documenting common support procedures that coworkers can follow. Providing support remotely when necessary. Support Specialist Requirements: Degree in computer science or information technology preferred. Microsoft certification is advantageous. Previous experience in a technical support role. Experience with remote desktop applications. Strong analytical and problem-solving skills. Good communication skills, both written and verbal. Excellent interpersonal skills.

We are hiring for: Certified Peer Support Specialist / CPSS / Community Support Team / CST Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Provides highly individualized services in the community and promotes individual self-determination and decision-making to individuals with Mental Health or Substance Abuse issues. Certified Peer Support Specialists also provide essential expertise and consultation to the entire team to promote a culture in which each individual’s point of view and preferences are recognized, understood, respected and integrated into treatment, rehabilitation , and community self-help activities. This position may serve as an advocate for the person supported. Performs a wide range of tasks to assist the people supported in regaining control over their own recovery processes. These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. Functions as a role model of competency in recovery and ongoing coping skills. Staff ratio takes into consideration evening and weekend hours, needs of special populations and geographical areas to be served You’ve walked a mile in their shoes - now solidly in recovery. Now, you’re ready to help someone else achieve the same level of stability!RHA Behavioral Health Services is looking for compassionate and supportive Certified Peer Support Specialists to join our dedicated interdisciplinary healthcare team providing peer support services and assisting clients with determining personal goals for recovery. Job Responsibilities As a Peer Support Specialist you will be responsible for providing essential expertise and consultation to the entire interdisciplinary healthcare team to promote a culture in which each individual’s point of view and preferences are recognized, understood, respected and integrated into treatment, rehabilitation, and community self-help activities while serving as an advocate for clients. Additional responsibilities of the Peer Support Specialist include: Meeting with clients to provide advice and support in accordance with treatment plan Assisting in peer support groups with assigned consumers on a regular basis Supporting/assisting consumers in daily decision making and resolution of minor problems Assisting clientsbyfinding resources, advising the consumer of processes, and encouraging follow through with proposed resolutions, locating social activities, or provide other assistance as needed Accompanying clients to meetings and participates in meetings of community groups to advocate for consumer needs, leading recovery dialogues/self-help sessions with clients Fostering client’s development of healthy relationships by encouraging participation in community activities Observing behavior and evidence of general well-being and discusses observations with the clients Modeling effective coping and self-help techniques to individuals or groups of consumers Providing advice to clients on empowerment skills and successful community living Informing clients on community resources and how to use them appropriately, providing information to consumers and families on specific topics, as assigned ​​ Successful candidatesofthe Peer Support Specialist role are able to work as a member of a healthcare interdisciplinary team with a focus on ensuringsuccessfulrecovery and overall mental health for clients. Education, Licensure, and Experience required for the position include: Must meet the requirements of Certified Peer Support Specialist High School Diploma or GED or equivalent 1 year of experience working with persons with the population supported Certified as a Peer Support Specialist or 1 continuous year as a current or former recipient of treatment (including mental health/substance abuse treatment or diagnosis) and eligibility for certification as Peer Support Specialist by the governing agency Must complete a minimum of twenty (20) hours of training specific to the required components of the specific service definition including crisis response within the first 90 days of employment Valid drivers’ license and automotive insurance Ability to pass background check and drug screen CPR, first aid, NCI and/orrole relatedcertification, a plus Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. We offer the following benefits to employees: Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday! Employee perks and discount program : to help you save money! Paid Time Off (full-time employees only) Health/Insurance (full-time employees only) 401(k) retirement savings program Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees) Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

SUMMARY: Under the direction of the Case Control Manager, perform office clerical work to include classifying and filing documents in folders or e-files; purge files; alphabetize documents, perform physical inventory of caseload files. HOURLY RANGE: $17.9364 - $25.2383 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBILITIES: File consumer material chronologically in appropriate section of consumer file based on subject or content. Maintain consumer files in accordance with agency procedures and in a professional looking condition. Sort and classify consumer file material per agency file organization charts. Assist agency staff in finding material or information. Perform physical inventory of CSC caseload records as scheduled or required. Review scanning materials for quality and file accurately. Purge consumer files of documents that are outdated, duplicated, or unnecessary on an ongoing basis in accordance with agency instruction and retention requirements. Coordinate filing, purging, and inventory assignments for part-time personnel. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan. Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Maintain good attendance and punctuality. Good verbal and written communication skills, and make simple arithmetical computations. Keep manager informed of pending work, work in progress and problems encountered. Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements. Attend training sessions as required. Comply with and ensure program compliance with agency’s Personnel Policies and Procedures. Perform different or additional work as assigned. MINIMUM POSITION REQUIREMENTS: High school diploma or equivalent. Experience with filing and processing documents accurately and rapidly. Ability to operate office equipment. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services. In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies. By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles. During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs). Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed. Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability. Analyze support trends and recurring issues to identify root causes and areas for improvement. Contribute to the development of reports and key performance indicators (KPIs). Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties. Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams. Identify opportunities to streamline support processes and reduce manual effort. Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions. Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution. Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning. What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred-or equivalent practical experience. 3+ years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role. Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce. Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow). Experience working in a remote or distributed work environment is a plus. Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues. Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus. High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations. Proven adaptability in fast-paced environments with shifting priorities and evolving technologies. Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences. Demonstrated ability to work both independently and collaboratively within cross-functional teams. A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations. What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule. You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays. Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window. All necessary equipment and tools will be provided to support your success in the role. About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility- We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self- We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better- We take ownership and leave every process, person, and place better than we found it. Win together- We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable- We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Hybrid

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Pharmacy Coord Retail Support Job Summary: Provides expert leadership in the utilization of technical pharmacy and computer skills to assist in development, implementation, and support of pharmacy systems or processes. Requires knowledge of pharmacy and hospital processes and strong analytical skills in gathering information, identifying problems and assisting with resolution of problems relating to systems or processes. Good written and verbal communication skills are required. Training of pharmacy staff to effectively utilize pharmacy systems is a requirement of the position. . Vanderbilt Health is hiring a Certified Pharmacy Technician System Support for the Retail Support Group! Position Highlights Responsible for training new hires and existing employees on systems and workflow processes. Central point of contact for technician inquiries. Staffing in workflow. Hours are Monday- Friday 8:30am- 5:00pm. No weekends. Qualifications The ideal candidate is a self-starter who thrives in a fast-paced environment and is passionate about contributing to the success of the team. This role requires someone who is adaptable, proactive, and has a strong understanding of pharmacy systems and general pharmacy operations. Ability to take initiative without waiting for direction and someone that can collaborate effectively with team members. The ability to communicate clearly and concisely, both verbally and in writing, to ensure questions or concerns are addressed promptly. Ability to provide concise and accurate answers to inquiries, ensuring clarity and understanding. Able to multitask efficiently. 3 years of relevant experience is required. Retail experience preferred. Must be a Certified Pharmacy Technician through either PTCB or NHA in order to be considered. Key Responsibilities Supports implementation and testing of new systems or processes utilized in the pharmacy. Serves as a technical resource to users and others in the department for pharmacy systems and data management. Assists with data management to support programs, compliance, and safe medication use processes. Participates in quality assurance activities related to the medication use process or specified program. The responsibilities listed are a general overview of the position and additional duties may be assigned. Technical Capabilities Mentoring & Coaching (Novice): Constructively trains and mentors others by providing positive direction and feedback. Has provided constructive suggestions to improve a situation. Knows how to remove roadblocks to success and avoids judgments at all times. Makes a concerted effort to pass on experiences and job information that can be learned easily. Pharmacy Data Management (Intermediate): Demonstrates a conceptual and business understanding of Data Management, as well as related topics. Able to quickly and accurately discuss the impact of new technology, platforms and design criteria on Data Management. Knowledgeable of the major business units which use applications in Data Management. Understands and monitors appropriate key business indicators as they may apply to enhancements to Data Management. Able to communicate with users and customers regarding various business functions and how they fit into Data Management in an easily understood manner. Pharmacy Systems Integration (Intermediate): Demonstrates mastery of systems integration in practical applications of a difficult nature. Able to blend legacy systems with new systems and technology in a seamless solution. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering systems integration solutions without requiring support and instruction from others. Pharmaceutical Quality Assurance & Compliance (Advanced): Possesses specialized knowledge of the appropriate rules and regulations and applies them in difficult, stressful and complex situations. Demonstrates expertise and advanced knowledge of process improvement, and quality assurance techniques. Understands the principles upon which the rules and regulations are based. Demonstrates a commitment to continuous quality improvement and maintains compliance with a federal, state and local regulations as well as VUMC policies and procedures. Able to explain rules and regulations that are ambiguous or unclear. Pharmaceutical Computer Literacy (Intermediate): Has demonstrated a high level of proficiency in understanding computers or has successfully completed additional training for applications that are used to support more complex or automated medication use processes. Is capable of using the advanced features of pharmaceutical computer applications to support patient care issues of moderate difficulty. Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings. These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion. Core Accountabilities: Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services:- Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.- Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality:- Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.- Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.- Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.- Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.- Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.- Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Certified Pharmacy Technician- National Healthcareer Association- National HealthCareer Association, Certified Pharmacy Technician- Pharmacy Technician Certification Board- Pharmacy Technician Certification Board, LIC-Pharmacy Technician- Tennessee Work Experience: Relevant Work Experience Experience Level : 3 years Education: Graduate of an approved discipline specific program Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . Role Overview As a Member Support Representative III - Support, you will play a crucial role in ensuring the security and accuracy of our member experience process. You'll assist members via emails, chat, phone and video calls guiding them through verification steps and resolving any technical issues. You'll also support account recovery, troubleshoot login issues, and ensure access-related concerns are addressed promptly. Your role will involve verifying credentials, troubleshooting technical problems, and ensuring all security protocols are followed to maintain account integrity. This opportunity is located onsite at ID.me's headquarters in Tampa, Florida. This is a full time opportunity and is not able to be done remotely. Responsibilities: Handle inbound communication through a blended queue of phone, video, email and chat to assist members along their identity verification journey Guide members through the verification process, explaining requirements and troubleshooting any issues Maintain a high level of professionalism and empathy while addressing member inquiries and concerns Document interactions accurately to ensure all information is up-to-date and compliant with privacy regulations Meet and exceed performance metrics, including response times and customer satisfaction scores Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals Adhere to the companies Quality Assurance program and the associated policies Collaborate with team leads and management to enhance the verification process Stay updated on company policies, procedures, and industry regulations Required Education and Experience: High school diploma or equivalent required Minimum 2 years of experience in customer support role preferably in a contact center environment Minimum 1 year of experience using Mac and/PC platforms for daily operations Skills & Competencies: Ability and willingness to work in-office five days per week Excellent written and verbal communication skills Excellent interpersonal skills and capable of de-escalating conflict Consistently demonstrates punctuality and reliability in attendance Proficiency in using video conferencing software like Zoom Proficiency in using Google Suite Proficiency in using ticketing software like Zendesk Ability to handle sensitive information with confidentiality Ability to thrive in a fast-paced environment when there are changing priorities Ability to be a team player with a strong, self-managing work ethic Ability to be a self-starter with a passion for learning and continuous improvement What We Offer: Full-Time Hours: 40 hours per week schedule, with overtime opportunities! Our Contact Center is a 24/7 operation, we have multiple shifts to choose from Competitive salary and benefits package Shift differential for nights and overnights Medical, Dental, and Vision Insurance Eligible for 15 days of accrued Paid Time Off annually Paid training and ongoing professional development ID.me applicants must be able to pass a background check including: criminal background and a review of credit reports (not credit scores). The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Pay Range $20.57-$20.57 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BHG Bronson Healthcare Group 6901 Portage Road Title Analyst I Customer Support- Support Center- Hybrid The Customer Support Analyst I is responsible for providing excellent customer service to the Bronson user community for all systems supporting the activities of Bronson Healthcare Group. . High school diploma or GED required Associate's degree (or equivalent experience) preferred Previous customer service experience preferred Certified Customer Service Professional is preferred Certification or progress toward certification completion may be required dependent on an individual's specific position Working expertise of user experiences with variety of applications; interest and aptitude for learning new applications Demonstrated proficiency in Microsoft Office Suite Ability to work with end users to determine software specifications, hardware requirements and process improvement workflows Ability to create system documentation, project plans, test scripts and education materials General familiarity of end user business practices, concepts and terminology sufficient to support the applications in a healthcare delivery environment Excellent telephone presence and interpersonal skills Monitors and controls computer equipment and/or on-line applications according to daily shift schedule Good customer service skills with the ability to communicate both orally and in writing Must be able to interact with customers from various levels in the organization to gather the information necessary to understand, address, and document their data needs Must consistently negotiate and act on deliverables and timeframes with stakeholders, take ownership of issues, and respond to issues within expected timeframes Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. Involves considerable standing or walking, regular lifting of light-weight objects (i.e., 20 pounds or less) and assisting with heavier tasks such as assisting in lifting and moving patients. Minor straining or fatiguing positions must be assumed, and some fatiguing physical motions are required. Support and participate in the research, planning, installation, configuration, testing, troubleshooting, maintenance and upgrade of applicable systems. Analyze and evaluate present or proposed business procedures or problems to define data needs. Corrects routine and non-routine computer malfunctions or works with other IT staff and System Coordinators to correct individual problem situations. Develops and maintains collegial relationships with all System Coordinators and IT staff as relates to systems in area of responsibility. Keeps abreast of developments in the information systems and communications field and evaluates developments for applicability or incorporation into existing applications. Evaluates systems, processing, and development needs and recommends additional equipment or new systems. Participates in resolutions during outages or periods of degraded system performance. Participates in the preparation and authoring of supporting documentation, instruction manuals, and audit trails of program changes in accordance with systems and programming standards. Supports and maintains the technical literature library and the related system. Assists customers in problem resolution via phone, e-mail or in-person; documenting each request for services, investigating, troubleshooting, coordinating support/resolution efforts and resolving computer software and hardware problems for users. As assigned, observes the operation of the computers, storage devices, printers and the actions of the system and determine the point of equipment or program failure. As assigned, observes equipment operation and reports unusual conditions to senior level personnel; monitors data network. Provides exceptional customer service with regard to help desk ticket resolution, phone, and desk-side assistance. Troubleshoots telecommunications equipment and troubleshoots problems throughout the system as they arise; monitors telecommunications network. Performs basic equipment maintenance. Maintain logs on equipment and operations activity. Record and maintain hardware and software inventories, site and/or server licensing. Shift Variable Time Type Part time Scheduled Weekly Hours 24 Cost Center 1451 Information Technology Data Center (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there's a community for everybody on Reddit. For more information, visit redditinc.com. The Reddit Corporate Technology team is looking for an extraordinary Senior Support Engineer, Snoo Operations & Support (SSO), to help drive and scale our support team. Supporting the Central and West regions of the United States and some Asia Pacific regions, this role is expected to be on-site at our Chicago office at least 4 days a week to support office helpdesk experience, frequent events, AV support and for special events as needed. Our team works cross-functionally with our partners in CorpEng Systems, CorpEng Infrastructure, Biz Apps Engineering, Security, and other teams to coordinate work, handle ticket escalations, and resolve issues. We on-board new employees, provision hardware, and provide hands-on or remote support for all Reddit employees worldwide. You will be a hands-on technical leader, working with the team and assisting our customers via in-person walkup, support tickets, email, and chat. You will help lead day-to-day end user support end-users for the office while working closely with the greater team to: build and maintain support documentation and tools, coordinate schedules, administer queues, act as a final escalation for critical issues. You have an excellent background in Mac software and hardware troubleshooting. You are passionate about providing the best customer service experience possible, mentoring others, and driving best practices within the team. What We Can Expect From You: You are seen as leader on the team who is hardworking, learns quickly, and thrives in a fast-paced environment You have 3+ years of experience in end-user support operations, including mentoring junior staff You have exceptional Mac troubleshooting skills You have a strong foundation in troubleshooting theories and component isolation methodology You are fantastic at providing technical support and love solving problems You are constantly learning and strive to maintain domain expertise in most CorpEng-supported systems You excel at identifying and resolving systemic issues within the team and across the organization You understand the importance of asset inventory and how to maintain an organized help desk You are a good communicator with a personable demeanor and a positive attitude. You can read between the lines to understand business needs and prioritize your work accordingly. You evangelize standardization and understand that consistency and an adherence to methodologies are key to helping any organization scale You excel at documenting issues and providing updates to management, the team, and end users You are a team player with a solid commitment to customer service, enjoy technology, and have an aptitude for problem-solving. Responsibilities: Troubleshoot hardware and applications and provide technical support and problem-solving. Provide timely resolution of problems and act as senior escalation point for team and customers to management Work cross-functionally and advocate for team across all functional groups and organization levels Support security standards (endpoint protection software, firewall, patching, multi-factor authentication, access) Maintain user accounts, passwords, data integrity, system access & security within policy Help manage relationships with local vendors, subcontractors and 3rd party providers Assist with inventory management to support operations Independently drive multiple end user operations projects and deliverables for the team Participate in evaluating, recruiting, hiring, and mentoring team members Work with management to set team goals, lead staff to achieve results and be accountable for team performance Qualifications: 3-5 years experience in IT Operations or IT Support in a professional environment 2+ years of mentorship experience to junior team members Experience leading support ticket management and tracking Strong customer service, problem-solving and teamwork abilities Google Workspace for enterprise experience Knowledge of audio/video conferencing solutions and support Experience with Information Technology and Security best practices Excellent oral and written communication skills and customer service Experience communicating with vendors to manage expectations and relationships Ability to plan, drive, and support multiple, concurrent projects and initiatives Ability to participate in an on-call rotation that includes after hours and weekend support Bonus Points: Experience supporting a company's IT with little or no oversight Experience with Identity Providers/SAML (Okta, OneLogin, Sailpoint, etc.) Previous experience in a rapidly growing startup environment Experience managing vendor relationships Experience with audio engineering principles and support Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs 401k Match Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Flexible Vacation & Reddit Global Days off Generous paid Parental Leave Paid Volunteer time off

About the Position Dexis is currently seeking Warfighting Analysis Division (FDA) Support for a contract to support the Deputy Chief of Staff (DCS) G-8. The purpose of this effort is to provide the DCS G-8, Force Development Directorates with dedicated analytic subject matter expertise and programmatic support in force development processes, analysis, integration, information and tactical data systems, force modernization, and the equipment fielding process needed to support the Army's mission. Please note this Position is Subject to Contract Award. Responsibilities Conduct analytical studies using a variety of mathematical, statistical, and other operations research techniques to identify and define problems, develop and investigate alternative courses of action, and present findings and recommendations. Qualifications Possess a Bachelor's degree(s) in one or more of the following disciplines: operations research, applied mathematics, statistics, engineering (Systems or Industrial), or computer science. Be able to build, evaluate and model modernization, resourcing, equipment distribution and readiness using optimization software such as SAS, and visualize output with business intelligence tools, e.g. Qlik or Tableau. Possess a bachelor's degree(s) in one or more of the following disciplines: operations research, applied mathematics, statistics, engineering (Systems or Industrial), or computer science. Demonstrated experience in using the tools of operations research, specifically the application of systems analysis, simulation & optimization, probability and statistics, data and mathematical analysis during a project. Possess the ability to collect and organize information from a variety of sources, such as computer databases, sales histories, and customer feedback. Active Secret Clearance. Successful completion of the below schools, courses, and/or degrees is highly desirable: Army War College. Army Command and Staff College/ILE. ORSA MAC. Acquisition Training. Master's Degrees in Analysis, Systems or Industrial Engineering, Math, Statistics or other related disciplines.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Office Support Staff for Physical Therapy Practice- Rehab Support Assistant- Kalamazoo Part Time- Benefits Eligible Join Our Team at Bronson Hospital in Kalamazoo! Position: Rehab Support Assistant Location: Bronson Hospital Kalamazoo- John St Department: Physical Therapy Shift: Part Time- 24hr/wk 1st Shift Benefits Eligible Make a Difference in Patient Care! Bronson Rehabilitation Services is looking for a detail-oriented and friendly person to support our rehab team. In this role, you'll welcome patients, schedule appointments, check insurance, and help manage patient records. You'll also answer phones, collect payments, and help keep the office running smoothly. What You'll Do: As a Rehabilitation Support Assistant, you'll be an important part of our rehab team. Your main job is to help our patients have a smooth and positive experience from the moment they arrive. You'll: Greet and check in patients Schedule and confirm appointments Verify insurance and help with authorizations Answer phones and take messages Collect payments (at some locations) Keep patient records organized and up to date Help manage supplies and keep the office running smoothly We're looking for someone who is: Friendly, professional, and organized Comfortable using computers and learning new systems Able to work well in a fast-paced environment Great at multitasking and paying attention to details Experienced in a medical or office setting (6-12 months preferred) A high school graduate (or GED) We also value candidates with: Experience in medical billing, including government programs Knowledge of medical terminology and coding (CPT, ICD-10) Familiarity with healthcare systems like Epic, Medic, or Misys Why Work at Bronson? A 2024 Forbes Best-In-State Employer Competitive salary Shift differential pay Comprehensive Wellness Program Rotating weekends Benefits start on Day 1 Work with a supportive and friendly team Opportunities to learn and grow in the healthcare field Be part of a hospital that values your hard work and dedication to keeping the community healthy At Bronson, we believe in teamwork, respect, and providing top-notch care. When you work with us, you're part of a trusted health system that values your work and supports your growth. You'll have the chance to make a difference in patients' lives every day-and be part of a positive, professional team that's committed to helping others. High school diploma or general education degree (GED) and 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required. 6-12 months of related experience Experience with third party billing (including county, state and federal) strongly preferred. Medical Terminology, CPT and ICD-10 coding strongly preferred. Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred. Keyboarding and computer skills Accurate filing Professional communication Excellent customer service skills Light clerical duties as assigned. Math skills Basic office equipment Ability to maintain confidentiality of sensitive medical information. Concentrate and pay close attention to detail Ability to multi-task Ability to establish effective working relations with office staff and employees in a team Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients. Verifies insurance eligibility using on-line systems when available, or using phone Obtains authorization based on payer specific criteria Registers patients accurately and efficiently and confirms patient / guarantor/employer demographic and insurance information. Completes all required fields in electronic health record. Greets and checks in patients accurately and efficiently. Track receipt of signed treatment plans/progress notes Manages assigned workqueues in electronic health record. Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards. Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information. Maintains patient confidentiality of data and information. Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, typing, ordering/stocking supplies/linen, and completing forms, as needed. Provides and/or completes required patient forms Collects and enters payments, follows required balancing procedures (for sites that have payment process developed and enabled) Analyzes, interprets and enters physician orders Scans and indexes forms Follows established processes, protocols and workflows Maintains department infection control needs May need to cross train and provide coverage at other departments within Rehabilitation Services as needed. Shift First Shift Time Type Part time Scheduled Weekly Hours 24 Cost Center 4100 Physical Therapy - OP (BMH) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Practice Support Analyst (Litigation Support / E-Discovery) Location: Akron Reports To: Director of Practice Support / Litigation Support Manager Status: Full-time, Exempt About the Role We are seeking a Practice Support Analyst to join our Litigation Support team. This is a dynamic, hands-on role providing direct support to attorneys and clients in high-stakes matters. The position blends technology skills with client service, offering opportunities to work at trial, manage E-Discovery platforms, and deliver innovative solutions to complex litigation challenges. Key Responsibilities Serve as “hot-seat” operator at trial, providing real-time presentation of exhibits, depositions, and video evidence. Support the firm’s E-Discovery initiatives using Relativity (or other platforms): data management, processing, review support, and document production. Provide technical support for Zoom depositions and hearings, including exhibit display. Assist with firm initiatives requiring technical expertise, including conference and meeting support, PowerPoint design, video editing, survey creation, and other technology needs. Provide training to attorneys and staff on Relativity, E-Discovery workflows, and courtroom technology. Track client work and record time entries for billing. Partner with attorneys to develop creative technology solutions for litigation and document management challenges. Perform other related duties as assigned. Skills & Qualifications Strong technical aptitude, including hardware/software troubleshooting; must be able to independently manage courtroom technology (laptops, projectors, document cameras). Flexibility to travel and work extended or irregular hours as case demands require. Primarily Mid-West and Florida. Exceptional interpersonal and communication skills; ability to explain technical concepts clearly to attorneys and clients. Ability to remain calm and thoughtful in stressful situations. Demonstrated project management and organizational ability, with strong attention to detail. Hands-on experience with Relativity or other E-Discovery platforms preferred. Prior experience supporting trials, depositions, or E-Discovery strongly preferred. Bachelor’s degree or extensive industry experience in litigation support, information systems, or related field preferred. At least 3-5 years of related experience. The candidate must also pass a background check as a condition for employment. Competitive compensation and excellent benefits. Roetzel & Andress is an Equal Opportunity Employer. Roetzel & Andress maintains a policy of non-discrimination and inclusion with respect to all employees and applicants for employment. All decisions as to employment with the Firm are governed solely on the basis of merit, competence, and qualifications, and are not influenced or informed in any manner by the employee’s or applicant’s race, color, religion, sex, age, national origin, ancestry, disability, marital or parental status, sexual orientation, gender identity, military status, veteran status, or any other basis prohibited by statute. Roetzel & Andress LPA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Click the link below for details in English and Spanish. https://www.ralaw.com/careers#e-verify Please respond with a cover letter and resume. Powered by JazzHR

cFocus Software seeks a Customer Technical Support Specialist (NEN) to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance. Qualifications: Two (2) years of professional experience in customer service and interpersonal communications. Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products Active DoD IAT Level II certification Duties: Provide Tier I and Tier II technical support to NEN users for hardware, software, and network-related issues. Respond to and resolve service requests and incidents within established Service Level Agreements (SLAs). Diagnose and troubleshoot connectivity issues across local and wide area network (LAN/WAN) environments. Document and manage trouble tickets using approved Navy Enterprise Service Desk (NESD) systems. Assist users with account setup, password resets, and application access following DoD security procedures. Install, configure, and support workstations, printers, and peripheral devices in compliance with NMCI/NEN policies. Collaborate with system administrators, network engineers, and cybersecurity teams to resolve escalated issues. Provide remote and onsite user support, ensuring timely resolution of technical problems and user satisfaction. Maintain and update user and asset information in Navy configuration management databases (CMDBs). Ensure compliance with DoD cybersecurity and information assurance standards during all support activities. Assist with software updates, patch installations, and system maintenance tasks as directed. Participate in user training and awareness activities related to NEN operations and cybersecurity best practices. Escalate unresolved issues to higher-tier support in accordance with escalation procedures. Support after-hours maintenance or on-call requirements as part of mission readiness operations. Prepare reports and metrics on incident trends, recurring issues, and performance improvements. Powered by JazzHR

cFocus Software seeks a Customer Technical Support Specialist (Help Desk) to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance. Qualifications: Two (2) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC’s Remedy and ServiceNow. Active DoD IAT Level II certification Duties: Respond to and resolve escalated service requests and incidents in accordance with established Service Level Agreements (SLAs). Diagnose, troubleshoot, and resolve complex hardware, software, and network connectivity issues. Manage and document service tickets using approved help desk and incident management systems. Provide expert guidance to junior help desk staff and assist in training and mentoring activities. Ensure compliance with cybersecurity and information assurance policies during troubleshooting and system maintenance activities. Perform remote and onsite support for end users, including system configuration, installation, and updates. Collaborate with system administrators, network engineers, and cybersecurity teams to address recurring or systemic issues. Monitor and track issue resolution progress to ensure prompt and accurate closure of support tickets. Prepare and deliver reports on service performance metrics, common incidents, and improvement recommendations. Contribute to knowledge base documentation and update standard operating procedures (SOPs). Support IT asset management, inventory tracking, and lifecycle replacement processes. Powered by JazzHR

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com . Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com. The Reddit Corporate Technology team is looking for an extraordinary Senior Support Engineer, Snoo Operations & Support (SSO), to help drive and scale our support team. Supporting the Central and West regions of the United States and some Asia Pacific regions, this role is expected to be on-site at our Chicago office at least 4 days a week to support office helpdesk experience, frequent events, AV support and for special events as needed. Our team works cross-functionally with our partners in CorpEng Systems, CorpEng Infrastructure, Biz Apps Engineering, Security, and other teams to coordinate work, handle ticket escalations, and resolve issues. We on-board new employees, provision hardware, and provide hands-on or remote support for all Reddit employees worldwide. You will be a hands-on technical leader, working with the team and assisting our customers via in-person walkup, support tickets, email, and chat. You will help lead day-to-day end user support end-users for the office while working closely with the greater team to: build and maintain support documentation and tools, coordinate schedules, administer queues, act as a final escalation for critical issues. You have an excellent background in Mac software and hardware troubleshooting. You are passionate about providing the best customer service experience possible, mentoring others, and driving best practices within the team. What We Can Expect From You : You are seen as leader on the team who is hardworking, learns quickly, and thrives in a fast-paced environment You have 3+ years of experience in end-user support operations, including mentoring junior staff You have exceptional Mac troubleshooting skills You have a strong foundation in troubleshooting theories and component isolation methodology You are fantastic at providing technical support and love solving problems You are constantly learning and strive to maintain domain expertise in most CorpEng-supported systems You excel at identifying and resolving systemic issues within the team and across the organization You understand the importance of asset inventory and how to maintain an organized help desk You are a good communicator with a personable demeanor and a positive attitude. You can read between the lines to understand business needs and prioritize your work accordingly. You evangelize standardization and understand that consistency and an adherence to methodologies are key to helping any organization scale You excel at documenting issues and providing updates to management, the team, and end users You are a team player with a solid commitment to customer service, enjoy technology, and have an aptitude for problem-solving. Responsibilities​: Troubleshoot hardware and applications and provide technical support and problem-solving. Provide timely resolution of problems and act as senior escalation point for team and customers to management Work cross-functionally and advocate for team across all functional groups and organization levels Support security standards (endpoint protection software, firewall, patching, multi-factor authentication, access) Maintain user accounts, passwords, data integrity, system access & security within policy Help manage relationships with local vendors, subcontractors and 3rd party providers Assist with inventory management to support operations Independently drive multiple end user operations projects and deliverables for the team Participate in evaluating, recruiting, hiring, and mentoring team members Work with management to set team goals, lead staff to achieve results and be accountable for team performance Qualifications: 3-5 years experience in IT Operations or IT Support in a professional environment 2+ years of mentorship experience to junior team members Experience leading support ticket management and tracking Strong customer service, problem-solving and teamwork abilities Google Workspace for enterprise experience Knowledge of audio/video conferencing solutions and support Experience with Information Technology and Security best practices Excellent oral and written communication skills and customer service Experience communicating with vendors to manage expectations and relationships Ability to plan, drive, and support multiple, concurrent projects and initiatives Ability to participate in an on-call rotation that includes after hours and weekend support Bonus Points: Experience supporting a company’s IT with little or no oversight Experience with Identity Providers/SAML (Okta, OneLogin, Sailpoint, etc.) Previous experience in a rapidly growing startup environment Experience managing vendor relationships Experience with audio engineering principles and support Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs 401k Match Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Flexible Vacation & Reddit Global Days off Generous paid Parental Leave Paid Volunteer time off Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/ . To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base pay range for this position is: $132,600 — $185,600 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors . Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

What and who we are:   UltraLinq Healthcare Solutions, Inc. is an international SaaS cloud-based medical image solution. We give our clients the ability to read, store, report and archive anytime and from anywhere with an internet connection. We are a mature SaaS company with a startup mentality. Our team solely consists of passionate, motivated problem-solvers dedicated to providing exemplary service to our customers as we improve the healthcare experience for healthcare providers and professionals. We nurture a casual, diverse and energetic atmosphere with highly supportive co-workers. Who we need:  We are currently seeking a Technical Support Specialist to join our New York office.  This is a great position for someone who enjoys troubleshooting, working as part of a small team, and participating in collaborative process and procedure development. We subscribe to a hybrid model where employees will be working remotely for the most part with 1 to 2 weekly in-office days in our Long Island City office location. Our staff works with clients from all over the world and we need techs interested in shifts between 8 PM and 8 AM EST. For 8 AM to 8 PM EST applicants, please submit your resume  here . Why you should apply:  If you are thinking of joining the Health Information Technology industry, this position is a good launchpad.  You will be introduced to the growing field of cloud-based software and its impact as a disruptor for regulated medical devices, as UltraLinq is cleared by the FDA as a Class II Medical Device and is CE marked as a Class I Medical Device.  You'll also learn about PACS, SaaS, DICOM interoperability, networking imaging modalities and virtual reporting and delivery solutions including HL7 integration. How to succeed in this role:  A successful candidate is someone who takes initiative to explore the features of our product and seeks to understand WHY our features and solutions work rather than just HOW.  To join our team, you'll need to be a quick and flexible thinker and  eager to learn as much as you can so you can speak to medical health professionals (sonographers, physicians, medical billers, hospital I.T. administrators, etc.) confidently about UltraLinq. In this position you will: Apply your technical expertise to quickly resolve both simple and complex problems. Troubleshoot technical problems with clients by phone and via Zendesk. Create FAQs or other documentation for problem solving. Collaborate with the team to document and/or resolve product issues. Maintain excellent customer communication and follow up throughout the troubleshooting process. Provide detailed documentation of reported product issues and resolutions. Deliver constructive product feedback as it is received from customers. Suggest ways in which UltraLinq can improve the overall customer experience. Experience: Minimum 1 year experience in a customer-facing telephone support role Work or education related experience which required the ability to think critically in order to solve problems A help desk, healthcare information technology or medical background (or a related field of study) is a plus. Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well). Skills/Knowledge: Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation. Outstanding verbal and written customer-facing communication skills. Demonstrated aptitude for troubleshooting and diagnosing technical problems. Must be customer-oriented and provide exceptional customer service to clients. Strong attention to detail, time management, and organizational ability. Able to work independently within defined processes and procedures. A passion for healthcare is a strong plus! Benefits:  UltraLinq values personal and professional balance and growth that's demonstrated through our offered benefits. Some of which include health insurance offerings, 401K offerings, pre-tax commuter benefits, a flexible Vacation policy, and a Vacation Incentive. We offer a competitive base salary and commission structure for our Sales roles.  Application Instructions:  Along with your resume, please submit a cover letter explaining your interest in joining or continuing in the Healthcare IT industry.  A note about our commitment to equal opportunity and diversity: All qualified persons eligible to work in the United States are encouraged to apply including, but not limited to, all nationalities, religions, gender identities, ages, ancestries, sexual orientations, marital statuses, disabilities, military services, or other non-merit factors. Please note:  This listing is for those interested in shifts between 8 PM and 8 AM EST