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Member Support Specialist II (Sunday - Thursday)-logo
PacificSourceHood River, OR
Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. The Member Support Specialist will work as an integral part of the case management team to serve as a resource to members. The Specialist will work telephonically and in person to support members with complex psycho-social issues which create barriers to adherence with medical regimens and achievement of optimal health outcomes. (Examples may include activities such as assisting with arranging transportation, linking patients with community resources, etc.). Will assist with program development, and build effective member and provider relationships. Qualified candidates must be acceptable to the following available work schedule: Sunday - Thursday 8:00am to 5:00pm Essential Responsibilities: In coordination with the member's case manager, develop and implement goals and/or plans tailored to assist members in navigating the complexities of the healthcare system. Educate members on understanding and working within the parameters of their benefit structure. Utilize motivational interviewing and patient-engagement techniques to support members in achieving optimal health outcomes by effectively utilizing their benefits. Identify community resources and make referrals to members as appropriate. Serve as liaison between members and providers/agencies. Identify members for coordination and case management services through a variety of methods, including claims data and reports. Screen requests to identify appropriate referrals to case management from multiple internal and external sources. Work collaboratively with the case management team to help facilitate case management process. Participate in case management/care coordination meetings. Ensure compliance with applicable state and federal regulations and guidelines in day-to-day activities, including maintaining HIPAA standards and confidentiality of protected health information. Ensure accurate and timely documentation. Assist members with referrals, scheduling appointments and ensuring transportation to medical appointments is available. Assist members with non-clinical needs for transitions and different phases of care. Manage mailing lists and outgoing mailings. Supporting Responsibilities: Assist with the development of departmental procedures, reports and projects. Assist care management to meet quality measures as outlined by government regulations. Enter and collate data: prepare reports as assigned. Participate in team, department, company, and community-related committees as requested. Make presentations to small groups. Actively participates in quality improvement initiatives. Meet department and company performance and attendance expectations. Perform other duties as assigned. Work Experience: A minimum of three years of experience in community services or healthcare agencies focused on coordination services required. Experience in health insurance and delivering group presentations preferred. Education, Certificates, Licenses: High school diploma or equivalent required. Knowledge: Medical terminology. Proficient in Microsoft Office, including Word, Excel, PowerPoint, Medical management software (e.g CaseTrakker Dynamo). Excellent verbal and written communication skills and is able to work independently as well as to work effectively on a team. Good working knowledge of how to access community resources and healthcare system. Competencies: Building Customer Loyalty Building Strategic Work Relationships Contributing to Team Success Planning and Organizing Continuous Improvement Adaptability Building Trust Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 20% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

Posted 2 weeks ago

Sales Support, Clinical Specialist - Coronary Image Guided Therapy Devices (New York City)-logo
PhilipsNew York, NY
Job Title Sales Support, Clinical Specialist - Coronary Image Guided Therapy Devices (New York City) Job Description We are the industry leader in image-guided therapy, helping to improve treatment for every patient. Working together to realize this vision, we can save and improve lives and reduce the total cost of care by making therapy more efficient, more appropriate, and more personalized! Your role: Supports Territory Manager(s) and the Regional Sales Manager with sales activities that include procedure coverage, uncovering new opportunities for IGTD product penetration into assigned territory, and maintaining existing customers. Works independently to achieve business objectives and sales metrics set forth by the Philips IGTD division. Builds solid customer relations by interfacing directly with customers including hospital physicians, catheter laboratory, operating room personnel and business office staff, training/education, research, and supporting equipment and software. Interfaces with Marketing, R&D and other internal groups to quantify needs and to provide intelligence to management on competitive products and company product enhancements Provides ongoing support for company-sponsored clinical/marketing trials and registries You're the right fit if: You've acquired 3+ years direct experience in a hospital setting Your skills include a license as a Cardiovascular Radiologic Technologist (CRT), Cardiovascular Technologist (CVT), or Registered Nurse (RN) or CVIS, RCIS You have a High School diploma; Bachelor's degree a plus You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position. You have strong training and motivational skills How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This role is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $121,750 to $174,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance. Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to New York City. #LI-Field #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Posted 30+ days ago

Direct Support Professional-(Sat-Sun 9A-11P (Gaffney-Silver Spring)-logo
ChimesSilver Spring, MD
Compensation: $20.25 Hourly Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. PRIMARY JOB FUNCTION(S): Primary responsibility is to work in the residence of a person served as a personal support and to be engaged with him/her, always actively involved and to make sure all programs and activities are carried out for the benefit of the person served, both in the home and in the community. Provides supervision and training to adults with intellectual disabilities in order to promote each person's growth toward his/her highest potential always following his/her individual plan and goals. To make sure the house is personalized and individualized to each persons served preference and personality. Shall teach and instruct people served to do as much as possible for themselves, per program plans, and to not conduct personal business on work time (no personal cell phones, reading, TV watching, writing, etc.) If requested, communicates with the day program staff concerning the individual program of a person served. Communicates concerns related to the persons served and house operations needs to the House Manager or Division Manager in a timely manner. Utilizes approved behavior plans and intervention strategies to enhance the progress of achieving goals and objectives. To act as a positive role model for persons served and Agency staff. Works hands on directly with people served to assist each person in developing independent living skills, such as mobility, budgeting, personal hygiene, cleaning, bathing, toileting, nail care and oral hygiene. Knows whereabouts of persons served at all times. Meets with the House Manager and/or Division Manager or his/her designee routinely for scheduled meetings. Is knowledgeable of routine and emergency medical procedures to include, but not limited to, CPR, vital signs, positioning, wheelchair usage, transfers, assistive devices, splints, dentures and walkers. Administers correct and timely medication (oral, topical, nebulizers, bowel regimens) consistent with the Physician Medical Order Form (PMOF) and the Medication Administration Record (MAR) and ensures three-way check. Monitors and assists in maintaining the cleanliness and safety of the persons served home, inside and out. Is responsible for aiding persons served in the care and maintenance of his/her personal belongings and ensures these are secure and controlled by each person. Completes appropriate records and reports, i.e. monthly reports, incident reports, seizure records, program activity logs, fire drill reports, etc. Cleans home with person served where appropriate, completes laundry, and prepares food according to approved menus, special diets and food consistencies. Collects data relating to persons served progress according to Agency policy. Is responsible for transporting persons served to appointments, activities, community outings. Assumes financial responsibility for Agency and persons served funds, documents same per agency policy. Communicates medical concerns to Registered Nurse and supervisor within the appropriate time frame. Checks all rooms at specified times to ensure persons served safety and well-being. Uses approved crisis intervention techniques in emergency situations when persons served are in danger of injuring themselves or others. Knows the location of important house records: fire drills, water temps, medical records, menus, and other files. Attends religious services with the person served. Uses home computer daily for information and for the completion of specified job duties. Attends and participates in in-service training, staff meetings and other activities to facilitate professional development. Contributes to a work and home atmosphere which is positive, enthusiastic, responsible and courteous. Works a flexible schedule including nights, weekends and holidays. Based on Agency need may be required to work at other residential homes as assigned. Treats persons served with kindness, dignity and respect at all times. Uses technology for the completion of specified job duties. Attends work regularly according to assigned work schedule and in accordance with Agency policy. Works cooperatively with others including all families, staff, supervisors, administrators, co-workers, people served, community professionals, customers, neighbors, vendors and the public. Abides by Agency policies and procedures. Assumes other duties, responsibilities and special projects as needed. SECONDARY FUNCTION(S): Attends team meetings as required. Works cooperatively and effectively with Agency volunteers maximizing the volunteers' experience while meeting the needs of people served and the programs. REQUIREMENTS: EDUCATION: High School diploma or equivalent preferred. Specific requirements regarding education may vary from state to state depending on state regulations. EXPERIENCE: Commitment to enhancing the lives of people with intellectual disabilities. Ability to work as part of a team. Must have a driver's license and an acceptable driving record as determined by criteria established by the Agency's insurance carrier and by Agency policy. Must be able to lift, pull, and push adequate weight to assist individuals supported. May be more than 50 pounds. NOTE: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience. What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Disability Insurance Paid Time Off 403(b) with Company Match Transportation Subsidy Employee Recognition Programs Referral Bonus opportunities And More! Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers . #cmd410

Posted 4 weeks ago

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Independent Case ManagementBooneville, AR
Booneville, AR Mon-Fri 12a-8a Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule

Posted 1 week ago

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THRIVE NETWORKS INCMiami, FL
This position will be hybrid working 3 days onsite at the client office in Miami and will be working 2 days remotely. All Shifts will be from 6pm EST to 3am EST with 1 hour break. About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Job Description Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. The Client Site Services Engineer will serve their primary client by going on-site to their location, serving as deskside support and on-site support to all client issues, responding to service tickets of the client's requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch. This position will be hybrid working 3 days onsite at the client office in Miami and will be working 2 days remotely working with our remote support team. All Shifts will be from 6pm EST to 3am EST with 1 hour break. Primary Responsibilities Primary responsibilities are descriptive and not restrictive in nature. Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively. Provides one-on-one end-user problem resolution for client (PC) software and connectivity. Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed. Acts as remote hands for engineering staff onsite as needed. Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles. Provides assistance to Tier 2-3 staff with problem research and documentation. Have the Ability to: Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by supporting and communicating in an effective and professional manner at all times. Knowledge of: Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure. Minimum Qualifications Candidates must meet the minimum qualifications as detailed below or have an equivalent of documented experience. Equivalency decisions are made based on a combination of education and experience that would likely provide the required knowledge and abilities. Experience: 5+ years providing end-user support for current PC desktop and application software. 5+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment. 2+ years providing support for an enterprise level userbase in either the legal or financial services industries. Special Requirements: Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking. Must have excellent written and oral communication skills.

Posted 1 week ago

Application Support Administrator-logo
Clark InsuranceDallas, TX
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Field Support Specialist - California Remote-logo
Goodman ManufacturingCamarillo, CA
This is a HVAC Specialist role, not IT. HVAC installation, repair, and/or service experience REQUIRED. Daikin Comfort Technologies Manufacturing, L.P. is seeking a skilled individual in California for our traveling Field Support Specialist remote position. As a Field Support Specialist, you will be responsible for traveling throughout the West Coast - primarily California, providing installations, installation and technical service assistance, equipment commissioning, controls commissioning, and occasional warranty support for Daikin HVAC product line (FIT/S-Series/Side Discharge/RA_QA). Responsible for conducting direct, on-site, technical training including installation, commissioning, service, and maintenance of Daikin HVAC product line. This is a HVAC Specialist role, not IT. HVAC installation experience REQUIRED. May include: Provide direct oversight of Daikin HVAC product line installations to ensure successful operation. Review Manual J and D reports to ensure Daikin HVAC product line installation success. May provide technical support via phone, XOi, and email to support Daikin's HVAC product line product line (external field). Resolve conflicts involving Daikin HVAC product line equipment; design, installation, or product resolution (external field). Provides on-site technical support, as required. Completes Field Service reports with pertinent data. Advises on the set up of control systems and the commissioning of products including refrigerant charging, addressing, operational data, and field settings. Provide information and conduct training sessions pertaining to proper installation techniques, equipment commissioning, controls commissioning and troubleshooting of Daikin's HVAC indoor units, outdoor units, controls and accessories for key Distributors, Daikin Comfort Pro's, Amana/Goodman Premium Dealers. Collect and analyze system operation data from Daikin systems via Daikin's proprietary tools and provide possible solutions to customers. Conducts Daikin HVAC product line training and tutorials, as required. Provides instructions to customers regarding operation and care of unit, equipment operation and controls setup and scheduling. Substantial travel within assigned region. May install, service, and/or support Daikin HVAC product installations. Knowledge & Skills: Ability to apply knowledge of refrigeration, air flow, and air conditioning theory and structural layout. Excellent communication skills and interpersonal skills to interact effectively with diverse client groups. Self-starter with the ability to work both independently and within a team. Ability to effectively communicate ideas and properly describe problems and solutions. Demonstrated technical skills to explain product functionality to customers. Well-developed planning, organization, analytical, and decision-making skills. Proficient computer skills, such as Excel and PowerPoint. Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills. Experience: 10+ years installation and technical service experience within the HVAC industry required. Education/Certifications: Associates degree highly preferred. HVAC certification preferred. State Contractors License preferred and/or willingness to obtain. Universal Refrigerant Handling Certification required. Valid Driver's license required. Salary Range $92,430.00 - $116,050.00 Physical Requirements/Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations. Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Posted 30+ days ago

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Oshkosh Corp.Mcconnellsburg, PA
About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world. SUMMARY Responsible for general janitorial duties in the manufacturing areas, including but not limited to trash removal, rest-room and break room cleaning, driving floor sweeper and scrubber machines throughout the manufacturing facilities. ESSENTIAL DUTIES AND RESPONSIBILITIES Sweep and clean plant areas and shop offices Clean toilet areas and maintain toilet supplies Clean and maintain outside grounds and yard Empty trash cans and haul trash to disposal area or truck Clean windows, mirrors, walls, etc. Perform light maintenance of power sweeper Other duties as assigned by the supervisor BASIC QUALIFICATIONS Ability to read and write English TRAINING REQUIREMENTS On-the-job training Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team at corporatetalentacquisition@oshkoshcorp.com. Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Posted 6 days ago

Application Support Administrator-logo
Clark InsuranceWahoo, NE
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Seasonal Property Operations Support-logo
The Scion GroupChicago, IL
The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover period, lasting between 4-8-weeks. As temporary assistance for property Turnover, you will help us to provide a seamless move-out and move-in experience for our residents. Responsibilities: Performs miscellaneous maintenance duties as assigned by the manager including but not limited to painting, minor drywall repairs, replacing batteries, light bulbs, blinds and doors, caulking, power washing, trash removal and furniture removal/install. Participates in apartment inspections and assist in documentation of overall unit condition. Performs light housekeeping duties. Helps to keep grounds clean and free of debris and trash. May also perform general administrative assistance including but not limited to opening, closing and maintaining the office, clubhouse and amenities, maintaining office organization and file structure, logging and retrieving customer packages. Qualifications: All-in attitude and an eagerness to help in a variety of capacities! Good communication skills and a strong customer service mindset. Willing and able to lift and move equipment, trash bags, and other miscellaneous items both indoors and outdoors. Frequent physical movement is expected. Must be 18 years of age or older by date of start. Working Environment and Physical Demands: Extensive mobility including the ability to lift 100 lbs. as necessary, as well as ability to kneel, crouch, crawl and climb to reach items in need of repair Must be able to stand for long periods of time (8 hours or more per day) to perform the following physical activities: bending, climbing step ladders, lifting, carrying, grasping, gripping, turning, reaching above shoulders, pushing and pulling, climbing stairs; stooping and squat kneel. The hourly range for this full-time position is $12-$16. Our compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Posted 4 weeks ago

Electronics Engineer Iii, Electrical Ground Support Equip, Top Secret-logo
Lockheed Martin CorporationLittleton, CO
Description:Join our team as an Electronics Engineer where you will be a part of a multifunctional team, consisting of software, hardware, RF, and systems integration and test engineers. Location: This position does not support teleworking;the selected candidate will be located near our Lockheed Martin Space facility in: Littleton CO and be expected to work in the office full-time. Space is a critical domain, connecting our technologies, our security, and our humanity. While others view space as a destination, we see it as a realm of possibilities, where we can do more - we can innovate, invest, inspire, and integrate our capabilities to transform the future. At Lockheed Martin Space, we aim to harness the full potential of space to cultivate innovation, reduce costs, and push the boundaries of what technology can achieve. We're creating future-ready solutions, focusing on resiliency and urgency through our 21st Century Security vision. We're erasing boundaries and forming partnerships across industries and around the world. We're advancing spacecraft and the workforce to fuel the next generation. And we're reimagining how space can connect us, ensuring security and prosperity. Join us in shaping a new era in space and find a career that's built for you. What does this role look like? Research, design, develop, test, maintain, and troubleshoot a variety of electronic equipment and systems, including radar and radiation detection equipment; radio, television and other communications equipment and systems; circuitry components; analog and digital computers; and control and test equipment. Responsible for executing day-to-day operations on the production floor as well as leading hardware design and development efforts, as the projects require. This role requires interfacing with a multifunctional team, consisting of software, hardware, RF, and systems integration and test Engineers. To be effective in this role, you will need: Experience with analog or digital design. 5+ years professional experience; 3+ years with Masters degree. Must have an active DoD Top Secret clearance, thus you are a US Citizen. Why Lockheed Martin? Our employees play an active role in strengthening the quality of life where we live and work by volunteering more than 850,000 hours annually. Learn more about Lockheed Martin's comprehensive benefits package. Find out more on how we proudly support Hiring Our Heroes. Let's do Space! Basic Qualifications: Bachelor's degree in Electrical Engineering from an accredited college or a related discipline or equivalent experience/combined education. Experience with analog or digital design. Experience with industry standard electrical interfaces; i.e. RS-232, RS-422, SpaceWire, TCP/IP, UDP. Experience in a lab troubleshooting electronics. Experience with product life cycle (development, deployment, retirement). Strong technical background with Automated Test Equipment (ATE) or other similar systems. Experience in one or more of the following: Windchill, Zuken, PSPICE. Must have an active TOP SECRET clearance with the ability to obtain TS/SCI Security Clearance. Thus US Citizenship is required. Desired Skills: Capability to lead a team responsible for development, test, and maintenance of integrated test systems, and experience as Subject Matter Engineer or equivalent. Demonstrated ability to lead/coordinate with small diverse teams in development of tech products. Experience reading schematic diagrams and other technical documentations. Must be able to work autonomously and drive items to closure. Issue Tracking experience. Experience troubleshooting. Excellent verbal and written communications skills. Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: TS/SCI w/Poly Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 9x80 every other Friday off Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $85,500 - $150,765. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. This position is incentive plan eligible. Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: SPACE Relocation Available: Possible Career Area: Electronics Engineering Type: Full-Time Shift: First

Posted 2 weeks ago

V
Vectrus (V2X)Madison, MS
Summary The F-16 Engine Backshop Technician is responsible for Oversight/Training/Instructing the host nation on the servicing, inspecting, troubleshooting, collecting engine data and repairing engines to ensure airworthiness. Determining feasibility and method of repairing or replacing malfunctioning or damaged components. Shall provide technical guidance and OJT to customer technicians. This role requires in-depth knowledge of turbine engines, especially Pratt & Whitney or General Electric engines commonly used in F-16 aircraft. Working in close collaboration with other maintenance team members, the technician oversees both routine and complex tasks, diagnosing issues and implementing repairs that meet strict military and safety standards. Attention to detail, adherence to technical manuals, and commitment to quality assurance are critical to success in this role. Essential Duties and Responsibilities for Oversight/Training/Instructing host nation in the following: Routine and non-routine inspections of F-16 aircraft engine components, identifying issues or areas requiring attention. Scheduled maintenance, including troubleshooting, removing, and installing engine components. Utilizing advanced diagnostic equipment to assess engine conditions and analyze engine performance. Repairing and replacing worn or damaged components, such as turbine blades, bearings, and seals, ensuring compliance with technical specifications. Maintaining detailed records of work performed, including inspection and maintenance logs, and report findings to ensure accurate documentation. Adhering to all safety protocols and technical manuals during maintenance procedures to ensure personnel safety and equipment functionality. Collaborating with other technicians and engineers to discuss solutions for complex mechanical or technical issues. Staying up-to-date on F-16 engine technologies, tools, and best practices by participating in ongoing training and professional development. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to obtain and maintain a US Secret security clearance. In order to obtain a secret clearance, qualified candidates must have US Citizenship. Ability to pass physical screening requirements Education and/or Experience: High school diploma or equivalent; an Associate's or technical degree in aircraft maintenance or a related field is preferred. Minimum of 8-10 years of experience working with military turbine engines, ideally on F-16 engines. Extensive hands-on experience with Pratt & Whitney or General Electric engines for the F-16 aircraft. Proficiency in using diagnostic tools, maintenance software, and technical manuals for turbine engines. Ability to work in a fast-paced environment, meet deadlines, and adapt to changing priorities. Strong understanding of safety standards and procedures for working with military aircraft. Certification through a relevant military or civilian aviation authority (e.g., FAA, A&P) is highly desirable. USAF 7 - Level skill or equivalent Previous experience setting up Engine Back Shop work stations and shops. Work Conditions: Position is located OCONUS and in an austere environment; work is being performed primarily in hangar/backshop with limited flight line. Physical Requirements: Must be able to lift and parts, tooling and other awkward items sometimes weighing greater than 50 lbs, including up and down stairs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met. Benefits include the following: Healthcare coverage Retirement plan Life insurance, AD&D, and disability benefits Wellness programs Paid time off, including holidays Learning and Development resources Employee assistance resources Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.

Posted 30+ days ago

Warehouse Associate - Product Support-logo
Bob's Discount FurnitureWilliston, VT
Job Title Retail Warehouse- Product Support Associate Job Overview Our Retail Warehouse- Product Support Associates are essential team members at Bob's Discount Furniture, playing a critical role in the back-end operations that make our stores shine. Whether part-time or full-time, this role ensures our showrooms are staged to perfection, our merchandise is handled with care, and our customers receive exceptional service from behind the scenes. This position works closely with store leadership and visual merchandising to maintain safety, cleanliness, inventory integrity, and showroom readiness. What You'll Bring to Bob's At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by hands-on capabilities, teamwork, dependability, and a passion for doing great work with pride. If you're someone who enjoys fast-paced physical tasks, working with a team, and contributing to a store's success, this is the role for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise Receiving, Staging, and Shipping Operations Safe and Efficient Stockroom Management Visual Merchandising Prep and Assembly Support Inventory Control and Organization Team Collaboration and Task Execution Customer Pickup Coordination and Service Workplace Cleanliness and Safety Compliance Adaptability in a Retail Schedule Environment Preferred Competencies & Skills Prior warehouse, stockroom, or back-end retail experience Familiarity with visual display setup and basic assembly tasks Customer service exposure or café support experience Desire for career advancement in a supportive team setting Strong work ethic and pride in quality performance Who We Are At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement. Benefits & Perks Medical, Dental, and Vision insurance Employer-paid and voluntary Life Insurance 401(k) Profit Sharing Plan with generous match Paid time off: sick days, vacation, holidays-and your birthday! Employee Assistance Program and Emergency Financial Aid Programs Employee Discounts starting on Day 1 Flexible retail schedules including weekends, evenings, and holidays Tuition reimbursement and development opportunities Our Culture & Core Values At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other! Minimum Qualifications Must be at least 18 years old Ability to work nights, weekends, and holidays Ability to lift, move, and assemble merchandise Strong communication and listening skills Must be able to work well in a team environment Physical Demands Regular lifting and movement of up to 50 lbs Standing, walking, and climbing throughout shifts Manual handling of furniture and visual staging elements Diversity is a Core Value at Bob's At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Posted 5 days ago

C
Club Monaco Corp.Los Angeles, CA
Club Monaco is an international men's and women's lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe. Position Overview The objective of the stylist is to meet or exceed the sales and profitability goals of the store by maximizing personal sales consistently. Provide optimum level of customer service by fulfilling customer's requirements and needs and consistently apply non-negotiable sales standards. The stylist also assists in all areas of store operations as requested. Essential Duties & Responsibilities Maximize personal sales at all opportunities Provide a friendly and welcoming environment Demonstrate how new product can mix with existing stock and previous purchases Communicate product and customer feedback to managers Apply Point of Sale knowledge to process needed transactions Handle multiple customers at fitting rooms by following all policies and procedures Demonstrate effective phone etiquette through customer service Follow through with customer experience by utilizing thank you cards, business cards, and maintaining client book Ensure ease of customer experience through visual presentation and overall store maintenance Assist in the execution of the brand integrity and visual standards set by the company Attend and participate in store flips Clean, vacuum, fold, size, steam, replenish as assigned Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes Maintain a professional appearance consistent with established dress code and image guidelines Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures Experience, Skills, and Knowledge Excellent interpersonal skills supporting both a team environment and customer service Excellent English communication- verbal and written Excellent time management/project skills Strong attention to detail Ability to recognize and react to changing work demands Goal oriented: ability to stay focused on creating winning results Salary: $18 - $20

Posted 30+ days ago

I.T. Support Specialist-logo
Family Health Centers of San Diego, Inc.San Diego, CA
Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. General Job Description The Information Technology Support Specialist I provides technical assistance for all computer systems, terminals, printers, network hardware, operating systems; system software; enterprise systems, other devices and systems connected to the agency's enterprise network. The specialist will, 1) Effectively evaluate and trouble-shoot hardware and software problems and usage problems for staff and to effect repair of those problems; 2) provide training on hardware and software components and the use of computer systems for staff; 3) Install, configure and test new hardware and software; 4) Be the primary customer interface for the Department's help desk system and will provide accurate logging, status reporting, and solution reporting for problems reported to the help desk. LEVEL 1: Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, materials, and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks; limited decision making required; generally works under close supervision; has no or limited experience; work is performed from within specific limits of established procedures and/or defined instructions. Education/Certifications/Licenses/Registrations Ability and means to travel as needed in a timely manner within San Diego County. DRIVER REQUIREMENTS: Requires an active Class C California driver's license, proof of liability insurance at $100,000, on vehicle used. No more than 2 points in past 12 months; No suspensions in last 2 years for moving violations; No DUI, reckless or felony Driving within 5 years. No license revocation in 7 years. COMPTIA Certification preferred; equivalent, relevant experience can substitute for the certification. Experience in Information Technology systems including Microsoft Operating Systems, Microsoft Office and other Microsoft Solution installation, configuration, operation and repair preferred. High school diploma or GED equivalent. ITIL Certification preferred. MCP Certification preferred. Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements. Experience/Specialized skills (including Language) Ability to communicate computer concepts to users of all computer literacy levels, in order to perform training, on a one-on-one basis. Basic knowledge of data networking principles, architecture, and applications. Basic knowledge of the installation and configuration of network printing resources. Basic organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals. Bilingual English/Spanish preferred. Familiarity with the operation of Microsoft Solutions based business applications. Intermediate interpersonal and customer service skills. Intermediate written and verbal communication skills, including ability to communicate effectively with employees who speak English as a second language. Knowledge of, and the ability to effectively apply, the concepts of local and wide-area network components and architecture and personal computer systems to the needs of FHCSD and its staff. Must be self-sufficient and able to work under minimal direct supervision. Specific understanding of and experience with Microsoft Solutions is highly desirable. Job Roles Evaluates and trouble-shoots personal computer hardware and software, peripheral device, mobile devices and network component problems. Interprets system console messages and other error messages and conditions and initiates corrective action when required. Installs, sets up, configures, tests, and operates personal computers, mobile devices, terminals, peripheral devices, and network hardware and software components. Is the primary interface for the Department's help desk and customer support system, providing prompt response to user problems, recording of all trouble calls, maintaining status of problems within the help desk system, and recording solutions to problems and the closing of trouble calls. Maintains records required to accurately track all computer equipment and software inventory. Performs other duties as assigned. Responsible for the operation and maintenance of the Department's help desk and customer support application system. Train users in PC and network applications as required. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $21.00 - $21.00 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Posted 30+ days ago

Senior Application Support Administrator-logo
Marsh & McLennan Companies, Inc.Worcester, MA
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization. Our future colleague. We'd love to meet you if your professional track record includes these skills: Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users. Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders. Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience. Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations. Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing. Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels. Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams. Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools. Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards. Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness. Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 7+ years of experience in application support management, preferably within the insurance or financial services industry. Familiarity with ITIL processes and best practices for service management. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams. Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus. Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable. 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred. 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Peer Liaison- Family Support-logo
Shepherd CenterAtlanta, GA
About Shepherd Center With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again. Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years. About the Role: Peer Liaison- Family Support This position requires lived experience as a family member or primary caregiver of someone with a spinal cord injury, brain injury, or similar life-altering medical condition. Applications that do not meet this essential requirement will not be considered. The Peer Liaison- Family Support provides support, guidance, and connection to families navigating catastrophic injury or illness by drawing from firsthand personal experience. Through one-on-one interactions and group engagements, the Peer Liaison offers emotional relatability, hope, and practical insight during a family's rehabilitation journey. The Peer Liaison works alongside an interdisciplinary care team, modeling successful adjustment, community reintegration, and active engagement in recovery. This is a non-clinical role rooted in peer-based support and empathy. With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions - including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. Ranked by U.S. News as one of the top rehabilitation hospitals in the U.S., Shepherd Center is recognized as both a Spinal Cord Injury and Traumatic Brain Injury Model System. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing care to begin earlier for the most complex patients. We treat thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again. Shepherd Center's culture is one of hope, humor, and hard work. You'll find career growth, genuine support from leadership, and an environment that keeps more than 12% of staff members with us for over 20 years. Responsibilities Provides direct peer support to families and caregivers based on shared lived experience. Participates in patient education, therapy demonstrations, and interdisciplinary planning. Helps identify potential peer volunteers from the patient/family population. Documents family interactions and progress in accordance with Shepherd standards. Supports onboarding of new peer volunteers. Encourages families' participation in classes, therapy, and community integration efforts. Collaborates on social media and public-facing education efforts. Participates in community outings and presentations as needed. Practices excellent confidentiality, professionalism, and compassionate communication. Promotes the value of therapy strategies through relatable peer interaction. Required Qualifications Minimum 1 year of lived experience as a family member or primary caregiver of a person with spinal cord injury, brain injury, or other catastrophic medical condition. Excellent emotional intelligence, communication, and listening skills. Self-motivated, reliable, organized, and able to manage sensitive conversations. Understanding of the value of peer support in healthcare settings. Physical ability to travel across hospital campus and attend outings. Preferred Qualifications High school diploma or equivalent. Experience with Microsoft Office and/or electronic records systems. Prior experience in peer support, caregiving, advocacy, or education. Working Conditions Indoor hospital setting with occasional community travel. Regular in-person interactions with patients, families, and care teams. May involve boarding hospital transport vehicles and light physical activity. REQUIRED MINIMUM EDUCATION None. REQUIRED MINIMUM CERTIFICATION No professional certifications required. REQUIRED MINIMUM EXPERIENCE A minimum of at least 1 year of life experience with their disability. REQUIRED MINIMUM SKILLS Excellent judgment, communication skills and empathy. Self-motivated, dependable, able to meet deadlines, excellent time management skills. Ability to appropriately handle sensitive and confidential information and communications. Knowledge of medical terminology, applicable to role. PREFERRED QUALIFICATIONS Intermediate to Advanced knowledge of Microsoft Office Suite software products. High school diploma or equivalent preferred. PHYSICAL DEMANDS Moving about the hospital from floor to floor, in and out of patient rooms, gyms, activity areas. Will be required to board and ride on Shepherd transportation vehicles for the purposes of community outings. May be asked to perform personal ADLs. WORKING CONDITIONS Role will be mostly indoors on campus. Some potential for exposure to blood and body fluids. Some local travel for presentations. May be exposed to outdoor elements, including heat and cold. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Posted 1 week ago

Service Desk Support Representative-logo
Parker's Convenience StoresSavannah, GA
The Service Desk Support Representative, with guidance, assists the Support Desk Supervisor in ensuring all Facilities, IT, Third Party Vendors, and customer service requests are triaged, dispatched, and acted upon within the service level agreement standards. The ideal team member can handle multiple service requests simultaneously and prioritize to provide the fastest resolution to the end customer. Problem-solving skills as well as customer service skills are required to ensure a quick response time. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsibilities: Answer incoming incidents, via phone calls, Service-Now, and e-mail. Under general supervision, troubleshoot, diagnose, and resolve basic to moderately complex technical, maintenance, and operational problems Effectively organize and present information to subject matter experts when necessary. Utilize the tools and systems provided to complete assigned responsibilities Attain a general knowledge of all aspects of the Parker's Organization to provide support and troubleshooting to any of our stores, office personnel, and customers. Understanding of troubleshooting approaches, tools, and techniques, and ability to anticipate, recognize, and resolve (maintenance, technical, or operational) problems Knowledge, Skills, and Abilities: Excellent written and oral communication skills Very strong general troubleshooting and customer service skills Proven ability to work independently as well as part of a diverse team Have a general understanding of the convenience store industry Demonstrated technical skills needed to adapt to rapidly changing technology Ability to quickly analyze and troubleshoot problems on minimal data Be able to work in a diverse and fast-paced environment Be able to multitask efficiently EDUCATION AND REQUIREMENTS Required: 1-3 years experience in a Customer Service environment High School Diploma/GED, Technical Certification or equivalent experience Flexibility to work after hours and/or on-call rotations as needed Technically competent and a strong ability to multi-task Preferred: 1-3 years experience in Convenience/Retail Operations TRAVEL Occasional travel required, primarily local. Some overnight travel required. ( PHYSICAL REQUIREMENTS Prolonged periods sitting at a desk and working on a computer Parker's Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker's does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Posted 4 weeks ago

Human Resources Support Analyst (Human Resource Analyst 1)-logo
State of OregonSalem, OR
Initial Posting Date: 08/12/2025 Application Deadline: 08/26/2025 Agency: Department of Justice Salary Range: $4,749 - $7,004 Position Type: Employee Position Title: Human Resources Support Analyst (Human Resource Analyst 1) Job Description: "I'm on it!" Those words sum up the 'can do' attitude of our team working in the Human Resources Section (HR) of the Administrative Services Division, whose core mission is to provide central support services for the Oregon Department of Justice. We are seeking a reliable self-starter to serve as our Human Resources Support Analyst (Human Resources Analyst 1). This role is a supporter of all things HR and will provide technical assistance others on the team with tasks such as processing and tracking of business processes, support tracking and running reports, and many other technical HR functions. This position will also provide direct support to our classification functions. The Human Resources Section and the Administrative Services Division are on an exciting journey to strengthen our team and the services we provide to the agency. We are streamlining and enhancing our processes using lean practices with the goal of increasing efficiency, consistency, and collaboration across our departments. This is a chance to be a part of a forward-thinking team that values innovation and teamwork. Together, we are building a stronger foundation that supports both our mission and the well-being of Oregon DOJ employees. The Mission of the Oregon Department of Justice is to serve state government and to support safe and healthy communities throughout Oregon by providing essential justice services. As a member of the Human Resources Section, you'll close each day with a sense of purpose inherent to public service. You will find that we embrace an inclusive and supportive work environment and respect the diverse perspectives, knowledge, and experiences of our colleagues and those seeking to join the organization. We strive to build an inclusive, mission-driven, and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today! State Management Service personnel are responsible for understanding the Department of Justice's affirmative action goals and objectives and to develop and implement plans to meet them. In addition, all managers of the Department must recognize the value of individual and cultural differences, create work environments where individuals' differences are valued, and consistently treat staff, colleagues, customers, stakeholders, and partners with dignity and respect. We are also recruiting for a Medical Leave Coordinator, check out REQ-185445 if you are interested in being considered for a second position. JOB DUTIES (IN PART) HR Business Partner Support Note taking in investigations. Processing out of state remote work requests as needed. Responsible for pulling assigned reports regularly for tracking and maintenance. Research support to HR Business Partners. Classification/Compensation Serve as backup to the DOJ Classification/Compensation Analyst for classification reviews and recommendations. Work directly with DAS Class/Comp staff. Assist with classification studies as assigned. Assist managers in writing position descriptions, review existing position descriptions upon request, prepare analyses and determine appropriate classification level. Serve as backup to the DOJ Classification/Compensation Analyst for pay equity assessment coordination. Workday Entry Approve and process job changes, hires, compensation changes in accordance with state policy and collective bargaining agreements for assigned divisions. Review and audit position-related information to ensure accurate job classifications and FLSA status. Processing hardship transfers in Workday. Tracking salary differentials in Workday and maintaining as appropriate. Updating FTE changes in Workday Others duties as assigned. REQUIRED EXPERIENCE A bachelor's degree in Human Resource Management, Organizational Behavior or Development, Business or Public Administration, the Applied Behavioral Sciences, Industrial Relations or a job-related course of study determined by the appointing authority; OR Valid Certification as a Professional in Human Resource awarded by the Human Resource Certification Institute, and one-year Human Resource experience; OR Three years Human Resource paraprofessional or technical-level experience. If you have a valid certification as a SHRM Certified Professional awarded by a nationally recognized organization, substitutes for one year of human resource professional-level experience. If you have a valid certification as a PSHRA-CP from the Public Sector HR Association substitutes for one year of professional human resources experience. If you have a certificate in the State Certified Human Resources Professional (SCHRP) program, we will give you 6-months credit towards the three (3) years HR experience if you come to us with a certificate in the State Certified Human Resources Professional (SCHRP) program. DESIRED SKILLS, EXPERIENCES, AND ATTRIBUTES Experience in a private- or public-sector human resource environment OR with a similar professional and service-minded employer. Compassionate and empathetic. Experience processing transactions in an HRIS system or database; experience with Workday is a plus! Familiar with collective bargaining agreements. Intermediate to advanced experience with Microsoft Suite, particularly Word and Excel. Demonstrated ability to effectively prioritize and manage work in order to meet competing deadlines. Committed to maintaining strict confidentiality of employee information and management actions. Must value and be committed to workforce diversity, equity, and inclusion efforts. References must describe a history of performing duties in a manner that promotes customer service and harmonious working relationships and a practice of treating all persons with courtesy and respect. Attention to detail. WHAT'S IN IT FOR YOU Full-time employment in Salem, Oregon Work where individual contribution matters and is recognized, where creativity and accomplishment are rewarded. Vacation, sick leave, 11 paid holidays a year, and special days off. Medical, vision, and dental. Pension and retirement programs. Part of our management services team, with endless peer support. Opportunity to expand your technical and professional skills and network. Opportunity to impact change by supporting the pursuit of creating a state where all people and communities can work, live, and thrive. For more information about our benefits, you can learn here. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. Please know, we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Experience in state government isn't necessary, whereas aptitude and an eagerness to learn and help others is essential. We encourage everyone who meets the basic requirements of the position to apply. APPLICATION PROCESS Candidates from diverse backgrounds are encouraged to apply. The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity. Click "Apply" and complete the online application and all supplemental questions. Attach your resume. Attach your cover letter. ALL APPLICANTS: You will only have one opportunity to upload your resume and cover letter. Drag and drop your documents into Workday when prompted to upload your resume. If you are concerned that your documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact doj.recruitment@doj.oregon.gov. Any materials emailed will be associated on your behalf if received before the posting deadline. CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job). For additional information regarding working for the Department of Justice and application assistance, click HERE. Oregon Department of Justice 1162 Court St NE Salem, OR 97301 DOJ.recruitment@doj.oregon.gov Phone: (503) 947-4328 Fax: (503) 373-0367

Posted 6 days ago

PT Support Associate-logo
Tory BurchParamus, NJ
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence. To Land This Role: One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Occasional overnight travel may be required Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 17.00 USD - 20.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Posted 1 week ago

PacificSource logo

Member Support Specialist II (Sunday - Thursday)

PacificSourceHood River, OR

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Job Description

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

The Member Support Specialist will work as an integral part of the case management team to serve as a resource to members. The Specialist will work telephonically and in person to support members with complex psycho-social issues which create barriers to adherence with medical regimens and achievement of optimal health outcomes. (Examples may include activities such as assisting with arranging transportation, linking patients with community resources, etc.). Will assist with program development, and build effective member and provider relationships.

Qualified candidates must be acceptable to the following available work schedule:

  • Sunday - Thursday 8:00am to 5:00pm

Essential Responsibilities:

  • In coordination with the member's case manager, develop and implement goals and/or plans tailored to assist members in navigating the complexities of the healthcare system.
  • Educate members on understanding and working within the parameters of their benefit structure.
  • Utilize motivational interviewing and patient-engagement techniques to support members in achieving optimal health outcomes by effectively utilizing their benefits.
  • Identify community resources and make referrals to members as appropriate.
  • Serve as liaison between members and providers/agencies.
  • Identify members for coordination and case management services through a variety of methods, including claims data and reports.
  • Screen requests to identify appropriate referrals to case management from multiple internal and external sources.
  • Work collaboratively with the case management team to help facilitate case management process. Participate in case management/care coordination meetings.
  • Ensure compliance with applicable state and federal regulations and guidelines in day-to-day activities, including maintaining HIPAA standards and confidentiality of protected health information. Ensure accurate and timely documentation.
  • Assist members with referrals, scheduling appointments and ensuring transportation to medical appointments is available.
  • Assist members with non-clinical needs for transitions and different phases of care.
  • Manage mailing lists and outgoing mailings.

Supporting Responsibilities:

  • Assist with the development of departmental procedures, reports and projects.
  • Assist care management to meet quality measures as outlined by government regulations.
  • Enter and collate data: prepare reports as assigned.
  • Participate in team, department, company, and community-related committees as requested.
  • Make presentations to small groups. Actively participates in quality improvement initiatives.
  • Meet department and company performance and attendance expectations.
  • Perform other duties as assigned.

Work Experience: A minimum of three years of experience in community services or healthcare agencies focused on coordination services required. Experience in health insurance and delivering group presentations preferred.

Education, Certificates, Licenses: High school diploma or equivalent required.

Knowledge: Medical terminology. Proficient in Microsoft Office, including Word, Excel, PowerPoint, Medical management software (e.g CaseTrakker Dynamo). Excellent verbal and written communication skills and is able to work independently as well as to work effectively on a team. Good working knowledge of how to access community resources and healthcare system.

Competencies:

Building Customer Loyalty

Building Strategic Work Relationships

Contributing to Team Success

Planning and Organizing

Continuous Improvement

Adaptability

Building Trust

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 20% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

  • We are committed to doing the right thing.
  • We are one team working toward a common goal.
  • We are each responsible for customer service.
  • We practice open communication at all levels of the company to foster individual, team and company growth.
  • We actively participate in efforts to improve our many communities-internally and externally.
  • We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
  • We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

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