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About Us: We are a leader in delivering secure, high-quality financial technology solutions for banks and financial institutions. Our team is passionate about innovation, security, and customer success. Position Overview: We are looking for a Support Lead who combines excellent technical skills with a friendly, motivating leadership style. In this role, you'll guide and mentor our support team while ensuring we maintain an outstanding customer experience. We're looking for someone who can foster a positive, engaging environment for both the team and our customers. Position Location: Minnetonka, MN* *This position requires the candidate to work from the office. Responsibilities: Lead the day-to-day operations of the support team, providing coaching and mentorship. Job Title: Support Lead About Us: We are a leader in delivering secure, high-quality financial technology solutions for banks and financial institutions. Our team is passionate about innovation, security, and customer success. Position Overview: We are looking for a Support Lead who combines excellent technical skills with a friendly, motivating leadership style. In this role, you'll guide and mentor our support team while ensuring we maintain an outstanding customer experience. We're looking for someone who can foster a positive, engaging environment for both the team and our customers. Responsibilities: Lead the day-to-day operations of the support team, providing coaching and mentorship. Manage support workflows to ensure timely and high-quality responses to customers. Act as a point of escalation for complex or sensitive support cases. Assist with onboarding and training new support team members. Collaborate with other departments to drive improvements to products and services. Maintain a customer-first attitude and encourage an energetic, proactive team culture. Required Qualifications: 3+ years of experience in a customer support role, with at least 1 year in a leadership position. Outstanding communication and interpersonal skills. Proven ability to lead by example with a positive, motivating attitude. Strong organizational and problem-solving skills. Experience working in a technical or software support environment preferred. A vibrant, approachable, and team-oriented style is highly valued.

Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at  simpplr.com . The Opportunity This senior role, reporting to the SVP of Customer Experience, requires both strategic thinking and a focus on execution. This leader will need to easily shift between thought leadership and rolling up their sleeves to engage in hands-on support resolution. We're looking for an operational and results-focused leader with a passion for delivering great customer experiences. This is a high-profile role that will significantly influence the overall customer experience. This role will be expected to manage and scale a world-class support organization by developing high performing teams and creating a culture of collaboration, accountability and growth. This is a strategic role for Simpplr that will help transform our Customer Support strategy and ultimately contribute to high CSAT scores and high retention rates. You’ll be a Customer Service/Support expert with a proven experience of driving transformations and building teams. Your Job Responsibilities What you will be doing: Strategic Leadership Develop and drive the overall strategy for global technical support and portfolio offerings to drive exceptional customer experience and retention Establish and monitor key performance indicators (KPIs) including CSAT, SLAs, resolution time, escalations, ticket backlog etc. Build, manage and evolve a robust and comprehensive end-to-end support processes to meet overall goals and KPIs Identify trends and research themes to advocate for holistic solutions to improve the customer experience Create processes and use metrics to provide customers with highly effective and responsive support Team & Operational Management Recruit, inspire and develop team members who bring a customer-centric view and a passion to solve customer problems Lead and mentor a global team of Technical Support Engineers, Leads and Managers across US and India Create a customer-centric culture among the support team Manage, grow and mentor the support team by creating career paths and providing growth opportunities for your team Customer Advocacy & Escalation Management Serve as a point of escalation for high-impact technical issues, working cross-functionally with Engineering, Product and Customer Success teams Manage key escalations both internally and externally Foster and maintain strong customer relationships through direct interaction with strategic clients and ensure cross-organizational engagement in responding to escalations Act as the voice of the customer within the organization, and share customer feedback with Product and Engineering Cross-function Collaboration Collaborate with Product and Engineering teams to constantly improve processes and solve escalated technical issues Partner with and provide the product team with actionable data and insights to optimize quality, process, and documentation Work with internal stakeholders such as Product Management, Engineering, Customer Success, Professional Services, and Sales to enhance customer experience Process Improvement Leverage AI and automation capabilities to drive improvements in processes and customer experience Own and evolve the knowledge base and self-service support channels Collaborate with Content / Knowledge Base team to identify content to be created that can help with case deflection and improve customer experience Your Skillset What makes you a great fit for the team: Built and managed a global team of 30+ technical support engineers. Experience managing distributed teams based in the US and India Proven experience leading technical support for SaaS products 10+ years in customer facing technical support, or customer success roles 7+ years of people management, has experience in developing and leading technical support teams Experience working closely with leaders from Engineering, Product on bug tracking, escalations, and product quality improvements Have created and evolved a support organization from a start-up stage to larger scale Proven experience building partnerships with cross functional leaders from Product, Engineering, Sales and Customer Success Managed support teams for various customer segments sizes: Enterprise, Commercial, SMB  Experience with Support, CRM and data analytics platforms preferred e.g.,  Zendesk, JIRA  Salesforce Other intranet software - Jive, Unily, Lumaps, Sharepoint Database skills Javascript, CSS, HTML SSO (AD, Okta, OneLogin, etc.) Understanding of Oauth, SAML, etc. Strategic thinker with a hands-on approach to problem-solving Exceptional people management, mentoring, and team-building skills Excellent communication and interpersonal skills, with the ability to interface effectively with executives, customers, and engineers Strong analytical mindset; comfortable making decisions based on data and customer insights We’d specially love to hear from you if: Strong understanding of cloud-based infrastructure especially AWS and web technologies  Proven experience building partnerships with cross-functional teams including Customer Success, Sales etc. Leveraged AI to transform the customer experience and enhanced productivity of the support team Our job titles may span more than one career level. The starting base pay for this role is between $200k - $240k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits. Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. #LI-HYBRID Pay Range $200,000 — $240,000 USD Simpplr’s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid -   Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis.  Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met. 

$1,800 Sign-on bonus payable over the first 6 months of employment! Working at MSS isn’t a career, it’s a calling. For more than 70 years, the MSS community has been helping people with disabilities in the Twin Cities area live their lives with dignity, purpose, and joy. If you feel called to serve other people in a deeply meaningful way – and if you’re tired of working jobs that don’t fulfill your potential – MSS wants to hear from you! All we need to start your application is your name, email address, and phone number. You’ll hear back from a real person, right away. MSS enthusiastically welcomes team members from all cultural and ethnic backgrounds, all sexual and gender identities, and all ages and abilities. WHAT THIS JOB IS LIKE Reliable weekday hours. MSS Centers are open 7:30am – 4:00pm, Monday – Friday. This is a full-time position with no evenings or weekends! Meaningful work that matters. As a Direct Support Professional, you work on a close-knit team to support adults with disabilities on weekdays. Personal Care. You help some people with day-to-day activities like eating, taking medicine, and going to the bathroom. Your respectful caring and compassion are crucial skills. Programs and Activities. All our clients rely on your creativity and enthusiasm to lead them in fun and rewarding activities every day. You may help people learn job skills, plant a garden, make art, or visiting interesting places. Your individuality helps you connect with the uniqueness of each person. Safety, community, and respect. MSS centers are safe, respectful, and friendly communities – both for the people we serve and for every employee. We value you, your talents, and your ideas. Requirements Every member of the MSS team is a unique individual, but here are three things you have in common with every member of our team: You’re caring. You’re patient and encouraging around people who have different needs. You believe that everyone deserves to have a good life, no matter what challenges they are facing. You value helping others. You want your work to be meaningful and fulfilling. You’re safe. You’re dependable, clear-headed, and serious about keeping folks safe. You have a valid driver’s license and a good recent driving record. You don’t mind going through a background check. Experience with beekeeping is preferred. Benefits $1,800 sign on bonus paid over your first six months. Competitive pay, benefits, and bonuses. This job pays $19.00-$19.50 per hour to start, with regular raises. Wage rates are based on related experience in the field. Employees who work 30 or more hours per week have comprehensive health and dental benefits, generous paid time off, and recruitment bonuses for bringing new members to the MSS team. Learn about our benefits package at mssmn.org/benefits . Paid hands-on training. From the moment you start, experienced co-workers will help you learn the job every step of the way. You’ll always have the support you need to do your job from co-workers and a management team you can depend on. Respect for you as a person. At MSS, your life experience is the key to your success. Your unique culture, personal history, passions, and ideas enrich the lives of your co-workers, our clients and their families, and our whole community. MSS is proud to be an Equal Opportunity Employer. We are committed to a diverse and fully inclusive workplace. We encourage people of all cultures, identities, and perspectives to apply. EEO/AA Employer.

Title: Helpdesk Level 2 support Work Location : Cherry Hill, NJ Type : Full Time with our client Salary: Market + Benefits Requirements Job Responsibilities: Respond to incoming support requests in a timely and courteous manner. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. Document and track all support requests in a helpdesk ticketing system. Escalate complex issues to higher-level support staff as needed. Install, configure, and maintain software applications and operating systems. Perform regular maintenance tasks on hardware and software systems. Provide end-user training on software applications and systems. Communicate technical information to non-technical users in a clear and concise manner. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. Other duties as assigned. Education, Licensure & Certifications: Bachelor's degree in computer science or related field preferred. CompTIA A+ certification or equivalent experience required. Experience: 2+ years experience working in a helpdesk or technical support role. Tier 2 experience preferred. Benefits If Interested please send your updated resume to : rehana.j@two95intl.com and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest.

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner. We are looking for top-notch talent as we continue to build the best global analytics consulting team in the world. Requirements Basic troubleshooting using one or more of the technologies like SQL, PL/SQL, DWH, ETL and Cloud Technologies and tools. Good Analytical, Problem-solving, Interpersonal and communication skills. Good Awareness of ITIL process. Good understanding of Operational best practices. Good understanding of any of the Job schedulers and Monitoring tools. Flexible to work in shifts based on client needs. Ability to work independently and work in a team in a collaborative fashion. Detail oriented and ability to multi-task. Understanding of any one of the scripting tools for basic automations – Perl/Python/UNIX Shell. Knowledge of DWH processes, data flow documents, Monitoring of batch processes, and troubleshooting skills. Understanding of the Azure ecosystem or any cloud would be an added advantage. Benefits This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility.

Be the human behind the machine. Help shape the future of mobility. Join our team as a TeleOperations Operator and play a critical role in supporting a cutting-edge fleet of autonomous vehicles. You’ll act as the crucial “human-in-the-loop,” stepping in to guide vehicles remotely through complex, real-world scenarios when autonomous systems need backup. This is a unique opportunity to be part of an innovative and rapidly evolving industry—perfect for detail-oriented problem solvers with a passion for technology and safety. 🕒 Shift Availability: Morning: 7:30 AM – 4:00 PM Wed-Sun Thurs-Mon Fri-Tues Sun-Thurs Evening: 3:30 PM – 12:00 AM Wed-Sun Thurs-Mon Fri-Tues Sun-Thurs 🔧 What You’ll Do: Monitor and guide a fleet of autonomous vehicles in real time. Remotely operate vehicles during challenging scenarios using advanced control systems. Ensure safe and smooth operation in compliance with safety protocols and regulatory guidelines. Report system behavior, anomalies, and performance metrics to help enhance vehicle performance. Collaborate with cross-functional teams to improve TeleOps tools and interfaces. Uphold high operational standards by following strict company and regulatory protocols. Requirements ✅ What We’re Looking For: Clean driving and background record 2+ years in operations, tech support, QA testing, or related fields Comfortable with Windows and Linux; strong technical troubleshooting mindset Excellent communication skills and situational awareness Ability to stay focused and calm in high-stakes scenarios Flexible and open to working various shifts 🌟 Bonus Points For: Experience in QA, robotics, or autonomous vehicle testing Bachelor’s degree in a STEM or analytical field Familiarity with video game-style controls or driving simulators Basic data analysis skills to support system performance insights Benefits Comprehensive benefits , including employer-subsidized healthcare and pre-tax commuter benefits. Flexible Spending Account for healthcare expenses. Short- & long-term disability and life insurance —fully covered by Employer. 401(k) package to help secure your future. Be part of an innovative team shaping the future of transportation! Pay Rate - $29 per hour Typing test and Self-Led Video interview will be required to be considered for position. Details will be emailed if you meet the requirements.

Joining Synergex means navigating the career you desire with you in the driver seat. Working alongside other talented and creative minds, your contributions will serve to keep our clients on the cutting edge of technology. Through our expert consulting services, our ever-evolving comprehensive suite of products, and our top-notch developer support, Synergex ensures every single one of our customers – from global Fortune 100 companies to local businesses – has the tools and support needed to take their business to the next level. This is what we’ve been doing for over 45 years, and none of it would be possible without our awesome team – and that’s where you come in. The Synergex Application Support Team is looking for an Application Support Specialist. As an Application Support Specialist , you will partner with team members to help Synergex provide top tier support for our customers applications. You will do this by managing support cases, taking customer calls, writing documentation, and working with developers on new features and bug fixes. Job Description: The Application Support Specialist provides exceptional application support to Synergex customers worldwide. Responsible for the day-to-day management of support cases, customer application updates, writing documentation for internal and customer use, ensuring that support cases are responded to and resolved according to Service License Agreements (SLAs). Requirements Essential Duties and Responsibilities Have superior customer centric focus with a proven ability to thoroughly resolve customer inquiries via phone, video calls, ticketing system, and email. Identify, research and resolve application and technical issues related to supported applications. Identify and escalate cases requiring a higher level of support Document, track and monitor issues in company provided application to ensure timely resolutions, meeting or exceeding customer SLAs. Perform quality assurance (QA) on documented bugs and new functionality. Learn new applications and business domains to expand professional knowledge Ability to multitask, prioritize and perform effectively under tight deadlines and time constraints. Expected to be self-directed, self-motivated, able to establish priorities and to work both independently and in a team environment. Expected to contribute to a technical knowledge base and write technical documentation for internal use and write technical/instructional documentation for customers Demonstrate patience, adaptability, and resourcefulness in all interactions with internal and external stakeholders Participate in a rotating after-hours support schedule, including nights and weekends. Infrequent travel may be required when providing onsite support of software. Job Requirements Must haves: High school diploma, GED, or equivalent. 1 to 3 years' experience with Application/Customer Support. Knowledge and experience with basic computer functions and systems (Windows). Knowledge and experience with Microsoft Excel and Word applications. General knowledge of programming concepts, software development cycles (SLDCs) and associated tools and platforms. Excellent communication skills, both verbal and written; strong interpersonal skills. Ability to understand application issues and articulate industry operational/technical solutions. Strong prioritization skills. Exceptional customer service skills. Nice to haves: Experience in end-user support in a help desk environment. Software application installation experience. Familiarity with one or more general purpose programming languages including but not limited to: Synergy. Job Essential Functions Work Location In-Office & Hybrid Options: Opportunities to work in the office or a combination of remote and in-office (hybrid) are also available based on preference and business needs.   Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged Periods of Sitting or Standing: Ability to sit or stand at a desk workstation for extended periods during the workday. Manual Dexterity: Proficient use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Visual Abilities: Adequate vision to read and interpret data on computer screens and printed materials. Hearing and Speech: Clear verbal communication skills for virtual meetings and phone conversations; ability to hear and understand spoken information. Cognitive Functions: Ability to concentrate, analyze data, and make decisions with minimal distractions in a remote work environment. Minimal Physical Exertion: Occasionally lifting or moving items up to 10 pounds, such as laptops or office supplies. Synergex is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.   The base salary hiring range for this position is $45,000 - $60,000 Benefits What Makes Synergex Awesome? Synergex has created a positive, vibrant culture that celebrates initiative and promotes creativity and autonomy. We have established an environment of personal growth through our support of education and professional development and our onsite and remote wellness offerings. We have: Loyal, enthusiastic customers who appreciate our role as their technology partner. A stable, profitable, long-standing business with a culture that values work-life balance. A variety of fun opportunities to connect with your coworkers both virtually and in-person. Access to employer-sponsored wellness programs. A comprehensive benefits package including:  Comprehensive health plan that includes medical, dental, and vision insurance.  Employer-paid long-term care, life, and AD&D coverage.   13 paid holidays.  Generous time off with the ability for PTO to roll over year-to-year.

Job description Under the direct supervision of the Day Habilitation Assistant Program Administrator and Program Administrator, an employee of this class is responsible for the daily supports and implementation of outcomes and behavioral strategies specifically listed in individualized plans to assist individuals in managing their day, including self care tasks and various activities. Performs related work as requested which includes, but not limited to, supporting other individual’s in the program as needed. Responsibilities include (but are not limited to): Provide individualized and group support for individuals. Provide intensive individualized support for individuals who are struggling behaviorally. Attends meetings with individual and support staff. Maintains program setting in a neat, organized manner; adheres to safety standards. Brings to the attention of the Program Administrators, Supervising Psychologist, BIS, and/or nurse any changes in the health condition of the individual or any other pertinent information. Immediately contacts medical department in case of injury, seizure or changes in individual’s health status. As needed, assists individual in/out of van/bus, assists individual, with toileting and personal hygiene, assists individual, as needed, in transferring/lifting. Schedules and plans activities based on individuals needs and/choice. Submits written reports (Case Action Summaries) on significant events which have occurred to the individual in program, the community or residential setting and completes other written assignments and computer data entry as required. Keeps confidential all information regarding program individual. May be required to use own vehicle on agency business. Implements behavior plans in a prescribed manner; consults with supervisors as required. Uses universal precautions when dealing with bodily fluids. With specific training, drives agency vehicle. As required and with specific training, maintains CPR, First Aid, SCIP and AMAP certification. Requirements Minimum Qualifications: High School degree or GED. Minimum of at least one year experience working with developmental disabled individuals. Must be willing to be certified and maintain certifications in CPR, First Aid, SCIP and AMAP. Valid NYS Driver's License with satisfactory record. Benefits Salary $19.91- $19.96 Day 1 Benefits Job Type: Full-time Pay: $19.91 - $19.96 per hour Schedule: Day shift Monday to Friday Ability to Commute: W Hampton Bch, NY 11978 (Required) Ability to Relocate: W Hampton Bch, NY 11978: Relocate before starting work (Required) Work Location: In person Edit job

Currently Looking for a Full Time Support Specialist in Houston, TX (In Office Position) Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking company where creativity is encouraged? Then the Support Specialist position is for you! Requirements: In Office position (Monday through Friday 8:00-4:00 p.m.) Timekeeping and Data Entry tasks may include: Timekeeping support includes 1 Field Supervisor and a client caseload of 150 making sure to meet deadlines Verify attendant schedules and/or client representatives according to visit maintenance Ensure attendants electronic visit verification compliance by documenting appropriate reason code in accordance to state, federal, contract, and regulatory requirements Assist with training to ensure attendants fully understand processes and state mandated guidelines Report attendant absences to Field Supervisor to ensure backup services are provided Order EVV Tokens Tracking referrals and admissions meeting state deadline requirements Ensure client suspensions are updated weekly as required to ensure client services are resumed in a timely manner Ensure client schedules are entered according to authorization Maintain accurate and compliant documentation ensuring caseworkers or MCO Care Coordinator/Service receives case information in a timely manner Print Client records Attend weekly recruiting calls and add to Needs listings Notify Field Supervisor of new candidates with contact information (does not include you interviewing candidates) Requirements: VESTA experience required Must be at least 18 years old Must have previous office experience Previous Health Care experience preferred. Fluent Bilingual (English and Spanish) Benefits: Multiple Major Medical Plans to Choose From Dental plan Vision plan Short-term Disability Life/AD&D Insurance Competitive pay rates Employee recognition Work for a company that treats everyone with Honor and Kindness Choose Christian Senior Care Services and Apply today!

Job Purpose We are looking for a Customer Service Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions sent verbally and electronically. Areas of responsibility may include but not limited to: Manage escalated Inquiries from Customer Care and Administration agents Ensure Rapid Response and Resolution of escalated inquiries are achieved Maintain and continue to develop knowledge of The Vitality Group’s program, and identify areas to improve to help better our members experience Receive inbound calls directly from members in a backup capacity to the Call Center Manage the escalated service concerns received from brokers, employer contacts or account managers and responds to those contacts regarding their escalated concerns Communicate verbally and/or in writing to both internal and external clients. Key components of effective communication will include: understanding your audience including how much detail they will or will not need; communicating at the appropriate level to include proper positioning of information being presented and understanding the impact of the information you are sharing Anticipate and prepare (in advance if possible) for the next questions the audience (client, broker, internal or other external contact) will ask Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure Track, analyze and report on improvements of certain processes to avoid potential service issues by devising resolutions to correct these processes: such as timely member adds, following up on escalated claims issues Communicate within operations issues and or concerns that may arise, this includes loading tickets to ensure system related issues are addressed Educate clients on the program as well as navigation of the website Capture events submitted manually and electronically Attend and or present at client events which may include travel Create a “we care” atmosphere Other duties as assigned Pay $23.00/hour Requirements BA or BS degree or preferred 2-3 years Customer Service experience Health or Wellness related background preferred Strong analytical and PC skills Ability to handle multiple priorities in a fast-paced work environment Self-starter with the ability to achieve results Knowledge: Excellent written and oral communication skills Strong organization, communication and problem-solving skills Customer focused and responsive Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Parental Leave Short Term & Long Term Disability Hybrid Work Catered Food & Snacks Wellness Resources

**Full remote work is taken under consideration for applicants outside of the local Lake Saint Louis, Missouri, area coming in with prior NISC software and Cooperative Industry experience. Applicants from outside the Industry and without NISC software experience will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process.  We are unable to proceed forward in the process if these requirements are not met. This opening on our Operations team will support NISC’s Mapping & Staking software products focused on NISC’s GIS solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.   What you will do as a Support Specialist   Assist members in all aspects of application support for NISC’s Mapping & Staking products including troubleshooting, training, and research via phone, and email.  Follow up on resolutions and serve as a liaison between our members and our software engineers   Assist with software release processes and may be called upon to test the software or give feedback on the software design   Communicate with development staff to convey customer feedback   Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required.   Provide after-hours support via on-call phone support rotation   Utilize your ArcGIS server/software skills   Desired Experience   Previous customer support experience, especially experience providing customer service via phone, is desired for Support Specialists. Candidates with knowledge of ArcGIS and mapping experience are strongly preferred for this position. NISC’s Support teams display excellent written and verbal communication skills, the ability to develop relationships and support our members, the ability to teach others, and the ability to work in a team and independently. If you have previous experience with presentations or public speaking, that’s a plus! Other desired qualifications   Experience in Geographic Information Systems strongly preferred.   Minimum High School Diploma or equivalent required. Degree in business or technical field preferred.   More about NISC And our Support Teams:   NISC specializes in developing and deploying software solutions for over 800+ utilities and telecoms across North America. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support. Minimum Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. Disclaimer: Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Sustainable Talent  is partnering with Nvidia a global leader who's been transforming computer graphics, PC gaming, and accelerated computing for over 25 years.    We are looking for a Senior Lab and Infrastructure Support Engineer to support our client's dynamic team responsible for maintaining and optimizing our Colossus cloud infrastructure, including data centers and labs. This is a W-2 full-time contract based in Santa Clara, CA. We offer competitive pay $70/hr - $80/hr based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!   The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for ensuring the reliability and efficiency of our infrastructure. In this role, you will be faced the challenge of providing a test-bed for our developers to test software on various NVIDIA hardware before releasing them. Additionally, collaborate with Infrastructure Engineers, installing and maintaining Windows/Linux platforms and using creativity while finding solutions. We expect things to break in these DCs/labs, as the software is mostly low level device drivers, and the bugs in them do break boards and GPUs.  Our labs run more than 100,000 tests per day and is part of a DevOps pipeline that needs constant supervision, tracking, monitoring and break-fix.   What you'll be doing: Assist in the installation, configuration, and deployment of new hardware and software components. Conduct regular inspections and audits of infrastructure components to identify and address potential issues proactively. Collaborate with cross-functional teams to implement and test new technologies and solutions. Document maintenance activities, troubleshooting procedures, and system configurations. Participate in on-call rotation and respond to emergency situations as needed. Handling Labs and Datacenters using DCIM Tools, spreadsheets and task tracking tools. Your responsibilities will also include defining standards in labs to keep them safe, clean and organized. Perform routine maintenance tasks on servers, networking equipment, and other infrastructure components in data centers and labs. Troubleshoot hardware and software issues to ensure uninterrupted operation of critical systems. Deploy test boards that run automated tests from a Software Developers and triage and root cause board issues which are not due to hardware or software issues but, that potentially have test setup issues. Remove and redeploy boards that need software and/or hardware upgrades from board engineers in a regular cadence. Work closely and pro-actively with other engineering teams such as system architects, chip and board designers, software/firmware engineers, HW/SW QA teams and Applications engineering teams to drive design, development, debug and release of next generations products. Take active part in procurement decisions for Lab by choosing from various options available, getting test copies and doing proof of concepts and then providing recommendations. Collect data for critical metrics for the lab and track progress.   What we need to see: Associates or Bachelors Degree in a Tech related Major or 4+ years of equivalent experience in a Lab or Datacenter environment. Ability to perform well at work without requiring constant manager supervision. Ability to do deploy and cable servers and test equipment. Proven experience working with data center infrastructure, including servers, storage systems, and networking equipment. Strong knowledge of hardware components. Basic user level understanding of Unix/Windows, and Networking with Enterprise Switches and Routers. Skills to work with teammates of various abilities and experiences. Ability to find tasks where you need help from sysadmins and communicate those, coordinate with them to integrate those solutions. Perseveration to debug a hard problem and out of box thinking to seek those. To be successful in this position, you should have a love of working with close-knit, multi-disciplinary teams, and enjoy hands-on work with state of the art platforms.   Ways to stand out from the crowd: Visio and CAD experience for Lab R&D projects and Rack Management. Lab/Datacenter Procurement Experience. Experience with handling PDUs and Power in Labs. System administrator level experience on Unix/windows and knowledge of scripting to automate workflows (bash/python). Basic knowledge of Git/Perforce to check-out, edit and check-in scripts. Ability to write SQL queries to get data from MySQL DBs.   Sustainable Talent is a M/F+, disabled, and veteran equal employment opportunity and affirmative action employer.    

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. As a Senior Trade Support Engineer, you’ll have an opportunity to exercise your extensive skills while helping solve complex technical problems.  You’ll work closely with trading, infrastructure and software development teams to provide smooth support for our technology. We’ll ask you to communicate directly with exchanges, traders and developers to iron out any problems that arise. Qualifications & Skills: 5-10+ years working in trade support, site reliability engineering or related fields Bachelor’s degree in STEM or related field Basic networking knowledge, including TCP/IP, DNS, DHCP and common network troubleshooting tools Familiarity with trading platforms and financial markets Experience working in a production Kubernetes environment Strong problem-solving skills and the ability to troubleshoot technical issues under pressure Excellent communication skills, both written and verbal Thrives in high-pressure situations while working alongside traders, developers and other engineering teams Experience with scripting languages (e.g. Python, Bash, PowerShell) for automation tasks Knowledge of Linux/Unix environments What you’ll be working on: Maintaining the health and availability of a world class trading eco-system Responding to support requests from our traders and software engineers Liaising with external trading partners, such as financial exchanges and clearing firms, to resolve technical problem Onboarding new trading desks, trading systems and technologies The annual base salary range for this position is $130,000 - $250,000, depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.  For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice . California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice . #LI-TL

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply. What do our Support Specialists get to do? Our Support Specialists are responsible for providing world class concierge-level customer support rendering support a key differentiator. The Support Specialist team (T3) is responsible for empowering T1 and T2 agents to successfully resolve member inquiries, and being members’ advocate internally by partnering with cross-functional teams on high impact initiatives to elevate member experience.   What's a day in the life of a Support Specialist like? You'll be responsible for troubleshooting and handling escalations by either guiding T1 and T2 teams or following up with members via chat, email or phone call. You’ll be a HoneyBook product expert. You will own a specific function of Support and manage projects and/or programs to ensure our team is evolving to meet our business’ and members’ expectations. You will partner with Product, Engineering, Customer Success and other teams on high-impact company initiatives to elevate member experience and achieve our goal of Support being a key differentiator.  Please note, this role will require one weekend day as a part of your work week (Sunday-Thursday or Tuesday-Saturday) and we  operate on a hybrid schedule, which necessitates working out of our San Francisco office location 3 days a week. What experience and skills does the right person need to possess? 3+ years or equivalent experience in a customer support/customer service role Excellent written and verbal communication skills with the ability to break down complex concepts and articulate them effectively and in a friendly manner Strong attention to detail and highly organized Strong sense of ownership Experience in project/program management Patience, resilience, customer intuition, and grace under pressure Experience successfully resolving high-touch escalations Product-centered curiosity. We want a teammate that is determined to constantly improve HoneyBook and loves working with the Product and Engineering team Growth and experimental mindset - our team and our product are evolving rapidly, requiring us to develop new skills and take on new responsibilities   Bonus Experience Intercom Working with BPOs FinTech Technical troubleshooting The Good Stuff Mission driven. You'll be joining more than just another startup--our members are at the heart of everything we do; in fact, we invite them to co-work in our office and collaborate with us on the product itself. Impact. We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often! Compensation: We offer a competitive salary + meaningful equity to all employees.  The salary range for this role is $60,000-80,000.  Benefits + Perks: From wellness programs to flexible paid time off and exceptional family leave policies, the health and happiness of our employees is foremost. The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors. Follow us on  Medium ,  BuiltIn  and  Instagram to catch the latest stories about HoneyBook.  Applicant Information When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information. We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others. Our  Privacy Policy is here . 

About Bluevine Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed. At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact? #LI-Hybrid WHAT YOU'LL DO: Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests Meet or exceed performance expectations based on key performance indicators across  customer experience, effectiveness, efficiency and other metrics  Identify, resolve, and/or escalate risks and trends that may impact the customer experience Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements Be adaptable and flexible to support business needs, including short-term scheduling adjustments  Be a part of creating a fun and engaging culture  Core Capabilities or Competencies You have a passion for helping people and you love making a difference in the lives of others You thrive in ambiguous and rapidly changing environments Learning things quickly and making swift decisions is nothing new for you  When it comes to managing difficult conversations, you know how to strike the right balance between listening, asking questions, displaying empathy and driving towards optimal outcomes  Problems are welcomed challenges and you enjoy helping others resolve issues and learning new things You are one of the most technologically-savvy individuals in your network and you are known for adapting rapidly to changing tools and capabilities You are excited about starting a career in a fintech company that obsesses about helping Small Business Owners simplify their finances so they can get back to what matters most to them Experience / Must Haves High school diploma or GED required 1-2 years of Customer Support experience including client-facing experience  Candidates must be 18 years or older and adhere to all job requirements Strong written and verbal communication skills  Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday Work in a hybrid environment - In-office 2 days a week and at-home 3 days a week Distraction free work from home environment that has reliable internet access - 100 mbps Banking and financial experience are a strong plus New Hire Hourly Pay: $23 / hour (non-exempt)  Benefits & Perks (US Based ONLY) Excellent health coverage and life insurance benefits 401K with an immediate 3% company match  PTO, Company Holidays, and Flexible Holidays Company-sponsored Mental Health Benefits, including 1:1 therapy Over $1,000 annually for a wellness benefit of your choice Monthly WFH stipend Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents Access to financial coaches and education sessions Weekly catered lunches and fully stocked kitchen pantries Community-based volunteering opportunities 

The Scientific Technical Support Specialist will be responsible for providing best in class technical support and consultation to customers and Twist Bioscience’s field-based sales team. The position will specifically support Twist’s current product lines consisting of synthetic genes, oligo pools, and DNA libraries.   What You’ll Be Doing: Provide clear, accurate, and solutions-oriented technical support via phone, email, and/or live chat to customers and field sales teams. Ensure customer interactions promote Twist’s brand and create high customer loyalty and satisfaction. Provide basic application support and perform troubleshooting for field sales teams and customers. Assist in the development and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals. Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales.  Provide feedback to Production personnel for product improvements. Track customer satisfaction and work to continually improve customer satisfaction. Facilitate and participate in customer complaint troubleshooting with the Development and Production teams and other technical experts. Participate and assist in technical training sessions, as needed. Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures. What You’ll Bring to the Team: Ph.D preferred or Master’s degree in Molecular Biology, Genetics, or related Life Sciences degree with 3-5 years of industry experience. Requires an in-depth knowledge of synthetic DNA and molecular biology laboratory techniques; minimum of 3 years hands-on experience using synthetic DNA in a molecular biology research lab setting. Preferred IgG experience Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills. Excellent computer skills using Microsoft Office and G-Suite; experience with Salesforce and Customer Relationship Management and Enterprise Resource Planning software a plus. Experience providing remote technical support a plus. Flexible work hours are a requirement, this role supports different time zones. The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations. San Francisco Bay Area Pay Range $100,000 — $120,000 USD

DABS Inc provides comprehensive life skills training to adults with developmental disabilities, especially those experiencing placement challenges across California. We develop placement opportunities in order to help clients achieve a dignified experience of living and thriving within a network of community support and outreach. Our Skills Instructors enable our clients to reach their goals, create lasting and meaningful relationships, and to gain access to opportunities for learning and community outreach. With guidance, our clients are able to make their own informed decisions based on their own needs and wishes without threatening nor restricting their independence. Position also open to Behavior Technicians What You Will Do Provides person-centered instruction and soft skills building through planned activities in the community Establish and maintain a safe environment in all settings including facilities, vehicles and public outings Engage clients while encouraging positive peer interactions and healthy socialization Develop community activity plans based on client's personal goals Redirect inappropriate behaviors and seek positive resolution to client conflicts and difficulties using ABA professional behavioral health tactics and training Utilize nonviolent physical crisis intervention tactics if a client presents a danger to themselves or others Must participate in safety trainings and other ongoing trainings and staff meetings Communicate critical information and incidents regarding clients with internal personnel and external circle of support(s) Track and document client progress and capture accurate case notes information in a concise, professional, and accurate manner Taking consumers on outings Working with a team of internal and external professionals Other related tasks as needed What We Need From You Current CPR Certification - we can provide you with resources to complete this Recent TB Test - we can provide you with resources to complete this Reliable Transportation to and from work Experience working with adults with developmental disabilities preferred Background working with behaviors preferred For roles that require driving, you will need to have a valid driver’s license, personal vehicle, and insurance Undergo federal and state fingerprint background check What We Offer Typical schedule: Monday through Friday 8:30am to 3:30pm Paid Sick Leave Where You Will Work Roseville area opportunities available DABS, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

DABS Inc provides comprehensive life skills training to adults with developmental disabilities, especially those experiencing placement challenges across California. We develop placement opportunities in order to help clients achieve a dignified experience of living and thriving within a network of community support and outreach. Our life skills training enables our clients to reach their goals, create lasting and meaningful relationships, and to gain access to opportunities for learning and community outreach. With guidance, our clients are able to make their own informed decisions based on their own needs and wishes without threatening nor restricting their independence. What You Will Do Aid Consumers with everyday activities that include light housekeeping, meal preparation, running errands, and helping to create or provide personal hygiene routines Assisting with medication administration is at times required depending on the need of consumers Providing transportation to consumer for any appointments of their choice Tracking and documenting changes in clients’ overall status Working with a team of internal and external professionals What We Need From You Current CPR Certification - we can provide you with resources to complete this Recent TB Test - we can provide you with resources to complete this Reliable Transportation to and from work Some experience working with individuals with developmental disabilities would be useful but not required for anyone that is passionate about making a difference For roles that require driving, you will need to have a valid driver’s license, personal vehicle, and insurance Undergo federal and state fingerprint background check What We Offer Compensation: $18-23 per hour Full and Part-Time positions - let us know what you’re looking for! Paid Time Off and Sick Leave Where You Will Work Redwood City, San Mateo, South San Francisco, Belmont and Menlo Park area opportunities available DABS, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

DABS Inc provides comprehensive life skills training to adults with developmental disabilities, especially those experiencing placement challenges across California. We develop placement opportunities in order to help clients achieve a dignified experience of living and thriving within a network of community support and outreach. Our life skills training enables our clients to reach their goals, create lasting and meaningful relationships, and to gain access to opportunities for learning and community outreach. With guidance, our clients are able to make their own informed decisions based on their own needs and wishes without threatening nor restricting their independence. What You Will Do Aid Consumers with everyday activities that include light housekeeping, meal preparation, running errands, and helping to create or provide personal hygiene routines Assisting with medication administration is at times required depending on the need of consumers Taking consumers on outings Tracking and documenting changes in clients’ overall status Working with a team of internal and external professionals What We Need From You Current CPR Certification - we can provide you with resources to complete this Recent TB Test - we can provide you with resources to complete this Reliable Transportation to and from work Some experience working with individuals with developmental disabilities would be useful but not required for anyone that is passionate about making a difference For roles that require driving, you will need to have a valid driver’s license, personal vehicle, and insurance Undergo federal and state fingerprint background check What We Offer Compensation: $18-$20 per hour Full and Part-Time positions - let us know what you’re looking for! Paid Sick Leave Where You Will Work Mill Valley, San Rafael, Novato, Marin City and Corte Madera area opportunities available DABS, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.