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Beta Technologies logo
Beta TechnologiesSouth Burlington, VT
At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We are seeking a highly skilled and motivated Technical Support Lead to join our team focusing on electric aircraft charging infrastructure. As the Technical Support Lead you will play a pivotal role in ensuring the highest availability and reliability of our charging infrastructure by ensuring our customers receive fast and efficient service to resolve any issues they encounter. Your expertise and leadership will be crucial in delivering exceptional technical support and maintaining customer satisfaction. How you will contribute to revolutionizing electric aviation: Customer Support: You will act as the primary point of contact for escalated technical support issues. You will provide prompt and effective troubleshooting, problem-solving, schedule and resolution of customer inquiries and concerns. Technical Expertise: You have the ability to develop a deep understanding of our charging infrastructure including hardware, software, mobile and networking components. Incident Management: You will oversee the handling of support tickets, ensuring timely resolution, accurate logging, tracking, escalation, and resolution of issues. This includes prioritizing and managing multiple cases simultaneously. Knowledge Base Development: As part of the team you will develop and maintain a comprehensive knowledge base to enable efficient troubleshooting and issue resolution by the technical support team and capture product or process improvements. Collaboration: There will be close collaboration between cross-functional teams including, engineering, flight ops, product management, manufacturing, sales, and quality to gather insights, identify recurring issues and drive continuous improvement. Minimum Qualifications: Associate's degree/Tech School Certificate, with +3 years experience; or +5 years of experience in a related field working as a technical support specialist, factory test, or field service technician. Willingness to travel 25% of the time, including internationally. Proven experience in providing technical support in EV charging, solar, energy storage, backup power, or similar industries. Excellent problem-solving and troubleshooting abilities with a focus on prompt issue resolution. Proficiency in using customer support tools and ticketing systems. Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge. The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues. Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers. Above and Beyond Qualifications: Bachelor's Degree in Engineering or related technical subject area. + 10 years of experience working in a technical support or field service environment for a power electronics manufacturer or charge point operator. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, toxic, or caustic chemicals, risk of electrical shock, and explosives. The noise level in the work environment is usually moderate, however, in some instances, this job may require work in areas where ear protection is necessary. $90,000 - $110,000 a year The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process. Build electric airplanes with us! We encourage all driven candidates to apply, even if they do not meet every listed qualification. We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace. Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.

Posted 30+ days ago

Pacific Life logo
Pacific LifeNewport Beach, CA
Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a talented Director, Quantitative Investment Modeling & Support to join our Investment Risk Team in Newport Beach, CA. As a Director, Quantitative Investment Modeling & Support, you'll move Pacific Life, and your career, forward by advancing the organization's ability to develop, validate, and quantify cashflow models for complex and illiquid asset classes and publicly traded investments. You will fill a new role that sits on the Investment Risk division working in a matrix environment with other quants and risk professionals, accounting leaders, investment professionals, and senior actuaries. How you'll help move us forward: Develop analytics and insights that can support the execution of: Pacific Life Risk Management's oversight of investment modeling across the investment portfolio. Support and development (including code development) for production processes including quarterly cash flow generation and market risk analytics for all assets. Providing insights and support to actuaries on investment modeling. Drive business outcomes, have leadership attributes, and have the aptitude to transform concepts into actionable quant models. The experience you will bring: 5-10+ years of direct experience modeling complex and illiquid assets such as corporate credit, residential and commercial loans, private and public ABS, CMBS, RMBS, CFOs, CLOs, etc. MFE or PhD degree in a quantitative area such as Finance, Math, Engineering, or a related field. CFA/FRM designation is preferred. Demonstrated experience in coding in languages such as MATLAB, SAS, R, Python, etc., including automation of production processes including analytic and cashflow generation. Demonstrated experience with investment analytical systems such as Bloomberg, Intex, RiskSpan, FactSet, Aladdin, CoStar, Trepp, Moody's, S&P, etc. In-depth knowledge and experience across a broad range of asset classes including but not limited to: Public fixed-income securities. Public structured products including CLOs, CMBS, RMBS, and ABS. Private ABS, inclusive of securities backed by esoteric collateral. Commercial and residential loans. Derivatives, including swaps, options, futures, forwards, and other hedging instruments. What makes you stand out: First-hand, in-depth knowledge of investment risk methodologies and quantitative decision-making to work with investment professionals and actuaries. Expert-level knowledge and experience in modeling a broad range of investments and applying best practices in quantitative methods and strategies to the investment/risk management process. Experience with Asset Liability Management (ALM), regulatory capital, and statutory accounting is a plus. You can be who you are. People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. #LI-EH2 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $198,810.00 - $242,990.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Posted 3 weeks ago

Five Below, Inc. logo
Five Below, Inc.Richmond, TX
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Support Lead do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Direction Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILITIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 4 days ago

The Scion Group logo
The Scion GroupBellingham, WA
The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover period, lasting between 4-8-weeks. As temporary assistance for property Turnover, you will help us to provide a seamless move-out and move-in experience for our residents. Responsibilities: Performs miscellaneous maintenance duties as assigned by the manager including but not limited to painting, minor drywall repairs, replacing batteries, light bulbs, blinds and doors, caulking, power washing, trash removal and furniture removal/install. Participates in apartment inspections and assist in documentation of overall unit condition. Performs light housekeeping duties. Helps to keep grounds clean and free of debris and trash. May also perform general administrative assistance including but not limited to opening, closing and maintaining the office, clubhouse and amenities, maintaining office organization and file structure, logging and retrieving customer packages. Qualifications: All-in attitude and an eagerness to help in a variety of capacities! Good communication skills and a strong customer service mindset. Willing and able to lift and move equipment, trash bags, and other miscellaneous items both indoors and outdoors. Frequent physical movement is expected. Must be 18 years of age or older by date of start. Working Environment and Physical Demands: Extensive mobility including the ability to lift 100 lbs. as necessary, as well as ability to kneel, crouch, crawl and climb to reach items in need of repair Must be able to stand for long periods of time (8 hours or more per day) to perform the following physical activities: bending, climbing step ladders, lifting, carrying, grasping, gripping, turning, reaching above shoulders, pushing and pulling, climbing stairs; stooping and squat kneel. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Posted 30+ days ago

Burrell Behavioral Health logo
Burrell Behavioral HealthTrenton, MO
Job Description: Job Title: Community Support Specialist Location: Trenton, Missouri Department: Outpatient Employment Type: Full-time Position Overview Join our compassionate and mission-driven team as a Community Support Specialist, where you'll be a vital force in helping individuals and families achieve mental wellness and independence. In this impactful role, you'll provide personalized, community-based support using evidence-based practices and a strengths-focused approach to foster resilience, stability, and long-term wellbeing. You'll work collaboratively with clients, families, and interdisciplinary teams to develop and implement tailored care plans. Using techniques such as Motivational Interviewing, Trauma-Informed Care, and Positive Reinforcement, you'll empower clients to build life skills, navigate challenges, and achieve their goals. What We Offer Comprehensive Employee Benefits Package Telemedicine Services Employee Assistance Program (EAP) Generous Paid Time Off Supportive Workplace Culture that values employee wellbeing and promotes joyful engagement Retirement Plan Options Key Responsibilities Deliver community-based mental health services including assessment, treatment planning, and intervention Collaborate with clients, families, and stakeholders to create individualized care plans Apply evidence-based practices such as CBT, DBT, Motivational Interviewing, and Trauma-Informed Strategies Coordinate care with physicians, schools, and community organizations Maintain accurate and timely documentation of services and client progress Participate in ongoing professional development and quality improvement initiatives Build and maintain strong relationships with key stakeholders involved in client care Qualifications You may qualify through one of the following pathways: Education-Based Qualifications: Bachelor's degree in: Psychology, Social Work, Sociology, Education, Criminal Justice, Family Studies, Counseling, Recreational Therapy, Human Services, Human Development, Child Development, Gerontology, Behavioral Science, or Rehabilitation Counseling Associate of Applied Science in Behavioral Health Support from an approved institution Experience-Based Qualifications: Minimum of four years of relevant experience in human services (e.g., case management, residential support, developmental disability services, vocational rehabilitation) A combination of education and experience totaling four years may also qualify Certification-Based Qualifications: Qualified Addictions Professional (QAP) credentials such as: CADC, CRADC, CRAADC, CCJP, RADC-P, RADC, CCDP, or CCDP-D Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Preferred Family Health Care is a Smoke and Tobacco Free Workplace.

Posted 1 week ago

T logo
Truist Financial CorporationWilson, NC
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Work Style: Office-centric (in office) 4 days/week Position is located within Wholesale Banking Service Delivery-Complex Servicing which supports various specialized loan portfolios such as syndicated/participation loans, Asset Based Lending, and Dealer Floorplan. This position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization. This position is responsible for driving results, enabling, and supporting teammates. This position works at the tactical level (analyzing data, solving problems, and working with teams for implementation) to manage identified optimization projects and to develop forward-looking processes and systems that support the development, operational effectiveness and continual improvement to support EOS objectives. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Responsible for / owns process models and procedures. Functions as a SME within their process vertical and displays a mastery of industry specific knowledge. Responsible for sampling and monitoring of assigned processes in relation to defined KPIs. Responsible to report and track KPI metrics and identify bottlenecks/process variations that cause KPIs to be missed. Works with various partners across EOS and supporting LOBs and/or Functions to identify opportunities and structure abstract questions or issues into manageable, specific work streams and deliverables. a. Facilitate sessions to set direction and create change for business processes from a technological and workflow perspective. b. Design and implement process-oriented solutions and ensure adequate change management and adoption across all levels of the organization. Provides oversight and ensures overall quality of junior teammates' key tasks and delivery. c. Within assigned line of business, resolve or escalate risks or roadblocks prohibiting achievement of identified scope. d. Train and support Production groups to ensure awareness and adoption of the target state. Drive improvement process benefit expectation and realization. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability. Facilitate and build relationships internal and external to the assigned business unit to ensure initiative success. Establish and maintain strong working relationships with key business partners with special emphasis on Business sponsors, Audit, Demand Management, Strategic Planning and members of the Senior Leadership Team. Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience. Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry. Experience leading optimization projects in financial services or transactional-based processes. Ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues and drive business decisions. Ability to lead cross-functional teams without formal authority. Excellent skills in presentation, facilitation, communication and negotiation. Solid understanding of program and project management disciplines, techniques, and approaches. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. Solid understanding of program and project management disciplines, techniques, and approaches. Ability to work in a fast-paced, highly complex, results driven environment and to prioritize multiple high-profile projects and initiatives. Excellent verbal and written communication skills, including public speaking, group facilitation and ability to interact effectively with various levels of leadership. Preferred Qualifications: Master's degree in business, engineering, design, or technology field; banking or financial management education. Deep knowledge of operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations. Certified Lean Six Sigma Green Belt certification with two years' experience in applying methodology. Business Process Management (BPM) experience. Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designations. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Posted 4 days ago

Five Below, Inc. logo
Five Below, Inc.Elverson, PA
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Support Lead do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Direction Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILITIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 4 days ago

RBC Bearings logo
RBC BearingsSimpsonville, SC
Job Title: Customer Support Representative Location: Simpsonville, SC Reporting to: Inside Sales Supervisor Job Summary: The Customer Support Representative provides customer service excellence to authorized distributors, OEMs, and end users, while supporting Dodge field sales engineers to drive sales growth of mechanical power transmission products domestically and internationally. As the central point of contact for inquiries, you will provide solutions within your scope and escalate issues as needed. This role is critical in ensuring Dodge remains a leader in North American industrial automation. Key Responsibilities: Customer Service Manage inbound customer requests via multi-channel pathways. Respond promptly and professionally to customers. Oversee all customer service requests to completion (orders, quotes, returns, etc.). Teamwork Ensure continuous customer support by filling in for teammates when needed. Provide support for management issues as they arise. Ongoing Learning Complete ongoing training on systems, products, and processes. Apply critical thinking skills effectively. Organization Maintain an efficient, clean, and clutter-free work environment. Organize digital records for quick retrieval. Required Qualifications: Proficiency in SAP, Salesforce, Microsoft Office, SharePoint, DeliveryData, Kronos, UKG, and other internal tools. Ability to organize, prioritize, and manage competing priorities. Strong problem-solving and critical thinking skills. Effective interpersonal skills for collaboration. Time management and awareness of work in queue. Customer service experience with a track record of handling inquiries and issues. Familiarity with sales processes and procedures. Follow safety protocols and report safety concerns. High School Diploma required; a bachelor's degree, mechanical product knowledge, and bilingual skills are a plus. Physical Requirements: Sitting or standing for an 8-hour shift. Working in an open office/cubicle environment. Ability to focus in a fast-paced environment. Speaking in person and over the phone or Microsoft Teams. Occasional lifting or carrying objects weighing less than 10 lbs. Essential Job Functions Facilitate the order process from beginning to end for distributors, OEMs, and sales engineers. Answer basic technical questions using available resources. Act as liaison between customers and field sales with various departments. Expedite orders to meet customer demands. Provide effective verbal and written communication. Utilize problem-solving skills and show empathy to customers. Practice time management and maintain awareness of work in queue. Support and back up teammates during absences and training. Assist with issues identified by management. Regular in-person attendance and punctuality. Why Join Us? Work alongside a collaborative, experienced leadership team Be part of an industry leader with a strong brand reputation and an innovation-driven culture RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted 30+ days ago

The Buckle logo
The BuckleOklahoma City, OK
Summary The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise. Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Monitor and recognize security risks and thefts, and know how to prevent or handle these situations. Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers. Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks. Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities for this position. Part-time Benefits Benefits Available (after applicable waiting period): Teammate Discount Performance Bonuses Employee Assistance Program 401(k) (subject to additional requirements) Paid Sick Time (where required by state) Education and/or Experience No prior experience or training. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Posted 30+ days ago

Canopy Children's Solutions logo
Canopy Children's SolutionsGulfport, MS
Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and social service solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward: The voice of our children and families always comes first Relationships matter and our differences make us stronger We take great joy in service to others Our families and our communities deserve our very best Canopy has been designated a Great Place to Work for the fifth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2024-2025. Canopy's employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges. Peer Support Specialist - Position Overview The responsibility of the Peer Support Specialist is to serve as a representative of, and advocate for, youth and their families with behavioral health treatment needs who are youth of the In-Circle, PMHC, and Day Treatment. The Peer support specialist is also responsible for supporting families' emotional well being with empathy and personal experiences of overcoming challenges to help families have hope. The Peer Support Specialist is responsible for maintaining communication among families, the community, Child Protective Services and clinic staff. He/She will also provide information to assist and support educational and training initiatives for family members. Job Responsibilities Advocates, represents, supports and assists youth and their families. Assists in creating and sustaining a family-driven approach. Provides families with information, advocacy skills and related activities. Provides psycho-education group sessions for families as needed. Assists families in crisis with appropriate referrals and supports. Links families to information and resources on behavioral health systems. Assists families in resolving complaints and concerns about Canopy Children's Solutions system of care. Identifies and develops potential leaders as well as developing own leadership abilities. Required Qualifications The Certified Parent/Caregiver Peer Support Specialist is a biological parent, adoptive parent, or relative caregiver with permanent legal custody who is raising or has raised a child with an emotional, social, behavioral, and /or substance use disability; and whose child has received services from a children/youth mental health provider. The Specialist will provide support and guidance to parents/caregivers in navigating the child serving systems and advocating with them to help their child/youth. Must possess at least a High School Diploma or GED equivalent. Must also be able to successfully complete the Department of Mental Health Certified Peer Specialist trainings and certification exam for certification as a Peer Support Specialist (CPSS). You will be required to make application for certification within the first 30 days of employment. Must have the ability to listen to and problem solve with families individually or in a group setting. Must have excellent organizational skills, experience in diverse communication styles and the ability to work with teams. Must be dependable. Must have a positive attitude.

Posted 30+ days ago

Golden Pass LNG logo
Golden Pass LNGHouston, TX
Company Overview Golden Pass LNG, a joint venture between ExxonMobil and Qatar Energy, has the vision to become the premier LNG export company in North America. It is our mission to bring clean energy from Texas to power the world and we seek to do that in a way that values safety, integrity, our people, community, and the environment. In order to achieve those goals, we are bringing together a diverse team of experienced and talented professionals. Headquartered in Downtown Houston, the Golden Pass LNG organization expects to double in size over the next several years as we complete the project, commence natural gas trading activities, and ramp up towards full LNG production. Once full operations commence, Golden Pass LNG will become the second largest consumer of natural gas in the US and produce more than 200 cargos of LNG per annum. Job Summary / Purpose The primary responsibility of the AP & Settlements Support Analyst is to support the accounts payable and commodity settlements teams with the billing, invoice processing, reconciliations and metrics. The Accounts Payable & Settlements Support Analyst will be primarily responsible for a variety of standard vendor payable job duties. In addition, this role will provide support to the Commodity Settlements during high cycle periods of work, assisting in the settlements processes covering natural gas purchases and sales, marine related activities, and LNG and heavy hydrocarbon sales. Analyst will collaborate with various stakeholders across various departments including Finance, Commercial, Scheduling and Supply Chain. Essential Duties / Functions Actively manage and deliver responsibilities of processing AP vendor invoices while following approved company policies and procedures, with a keen focus on accuracy, timeliness, and completeness. Enter invoice details into SAP and Endur. Classify expenses correctly to facilitate accurate financial reporting. Actively engages in monthly tasks, journal entries, account reconciliations and supporting schedules. Support accounting for expense allocations, payroll expenses, etc. Actively engages in billing activities for the different operational areas Coordinate with relevant departments to obtain necessary approvals for invoices and ensure invoices follow the established approval workflow. Review and verify the accuracy of invoices for completeness and compliance with company policies. Ensure all supporting documentation is attached and meets established standards. Contribute to the metrics and monitoring processes. Help investigate pending items and those not compliant with our SLA. Investigate and resolve discrepancies or issues related to invoices. Communicate effectively with internal departments and vendors to address and resolve discrepancies. Foster positive relationships with vendors to enhance collaboration. Fully supports company goals of continuous improvement and operational excellence including reviewing area of responsibility for improvement opportunities. Special projects as needed. Minimum Requirements Minimum education required of the position Bachelor's Degree in Accounting, Finance or Business Administration Minimum experience required of the position 2+ years of Accounts Payable experience (preferred) Experience in top ERP systems, ideally SAP (preferred) Minimum knowledge, skills and abilities required of the position Solid foundation of accounting knowledge Results focused, detail oriented, problem solving, and self-starter. Strong interpersonal skills and ability to develop strong relationships and seamless interfaces across the business, including front, middle and back-office teams as well as with senior management. Strong work ethic and commitment to company goals Strong skills with Microsoft Office tools. Any certificates, licenses, etc. required for the position. None Working Conditions Normal office environment Physical Requirements None Other Not all aspects of the job are covered by the description - may require "other duties as assigned." Job may change over time in accordance with business needs. Job description does not guarantee employment.

Posted 30+ days ago

Belvedere Trading logo
Belvedere TradingChicago, IL
Belvedere Trading is a leading proprietary trading firm proudly headquartered in downtown Chicago. Our traders work hard to provide liquidity to the market through their market-making activities and are the masters of a diverse set of commodities, interest rates, exchange-traded funds (ETF), and equity index options. From the beginning, we began iteratively investing in our proprietary technology and committing to building our systems from the ground up. Our trading models and software systems are continually re-engineered, optimized, and maintained to stay on top of the industry. This wouldn't be possible without the dedicated efforts of our technology teams who utilize and perfect our innovative technology solutions. Our Intel team focuses on delivering high-quality technology solutions to our core and affiliated groups. We go all-out to understand and support end-user needs, leverage data to gauge effectiveness, and advance our trading infrastructure by developing cutting edge and mission-critical support for our trading platform and applications. We look for passionate team members that excel and their contribution is critical to our continued success. We are seeking a Trading System Support Analysts (TSSA) to join our team. We strive to deliver high-quality technology solutions and advance our trading infrastructure by developing cutting-edge and mission-critical support for our trading platform and applications. This position will provide an opportunity to learn Belvedere's proprietary technology environment and trading operations in a challenging and fast-paced environment. The ideal candidate will be a self-starter who is eager to progress, has sound technical knowledge, and has exceptional communication skills. You will be required to have strong proficiency in troubleshooting and information gathering skills to help aid peers and developers in resolving complex issues. Our teams provide around-the-clock support to facilitate fast issue resolution for our traders. This role will be required to be on-site 5 days a week. What you'll do Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience Handle a wide variety of immediate trading system issues with a sense of urgency Troubleshoot complex trading system-related issues, enter issues into a ticketing system, and build a knowledge base to capture workarounds and to help with future troubleshooting Work to reduce recurring issues and improve the stability of the trading system by automating manual tasks, monitoring system components, and mining data in system logs Collect data, identify patterns, and correlate problems to identify the root cause of issues Recommend and implement improvements to existing technical support tools, procedures, and processes to reduce the time to resolve issues Build new tools to identify potential problems before they become realized Occasionally perform duties outside of trading hours, including weekends and holidays, as required for scheduled maintenance or to address unforeseen emergencies on rotation. What you'll need Proven technical experience or a demonstrated interest in electronic trading or finance supporting traders in a production environment Experience scripting and troubleshooting using PowerShell, Python, or similar languages Solid SQL and relational database experience Knowledge of Windows and Linux operating systems Understanding networking fundamentals Willingness to be on call or to cover other shifts on the occasion Excellent critical thinking skills with the ability to understand, analyze, troubleshoot, and creatively solve problems The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time Excellent verbal and written communication skills with the ability to cater your approach to technical and non-technical audiences at all levels of the organization The drive and desire to go above and beyond what is explicitly asked Ability to work independently or in a team setting Experience with supporting and troubleshooting third-party software and proprietary trading systems is a plus A Bachelor's degree is required $65,000 - $80,000 a year Additionally, certain positions at Belvedere Trading are eligible for discretionary bonuses. Our employees have access to a variety of benefits, which can be found on our website here. Women and underrepresented groups frequently apply to jobs only if they meet 100% of the qualifications. We encourage you to break that mold and apply. No candidate is perfect; all have a lot to offer. We welcome your application. Core Values The secret to our award-winning culture is our Core Values: Team Belvedere, Me In Team, Own It, Build Rockets, and Passionate Discourse. We live and breathe these values every day. Our Stance Belvedere is an Equal Opportunity Employer and is committed to providing a non-discriminatory employment environment for its employees. Discrimination against employees and applicants due to race, color, religion, sex, national origin, disability, age, military, and veteran status is prohibited. Belvedere encourages initiatives to increase diversity and provide equal opportunity to all applicants and employees. Belvedere is committed to providing a positive environment in which team members are treated with respect, dignity, and courtesy. Our firm believes in a dynamic culture of inclusion and diversity, where people thrive on individual and organizational characteristics, values, experiences, and backgrounds. Please note that Belvedere Trading does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resumes will become the property of Team Belvedere. No phone calls, please. Any questions regarding the virtual recruiting process, please reach out to recruiting@belvederetrading.com. Work Schedule: Regular and reliable attendance in addition to occasional nights and weekends Sponsorship: Not available for this position

Posted 30+ days ago

Service Corporation International logo
Service Corporation InternationalMission Hills, CA
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. JOB RESPONSIBILITIES Prepares death certificates, prayer cards and related documents Completes required permits and or certificates Prepares and processes Veteran's Paperwork Prepares marker monument placement paperwork Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules Prepares and distributes daily schedules, reports, and documents Receives and processes payments and contracts Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers Orders office supplies Oversees the processing of installation orders to grounds and maintenance departments Processes accounts payable transactions Assists with the preparation of obituaries Assists Location Management, Sales, Family Service Counselors and payroll as needed Acts as backup to Receptionist Greets family members and friends Communicates client family's needs promptly and accurately to the appropriate staff member Conveys a sense of concern and empathy with client family members at all times Responds to customer inquiries via telephone, internet and in person Maintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education High School or equivalent Experience 1 - 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality Compensation: Salary: $18.50/hr Benefits: Part-time associates working an average 20 hours a week may be eligible for 401(k). As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer. Postal Code: 91345 Category (Portal Searching): Administration and Clerical Job Location: US-CA - Mission Hills

Posted 30+ days ago

U logo
University of Miami Miller School of MedicineMiami, FL
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-time Physician Support Informaticist 2 to work onsite in Miami. The Physician Support Informaticist 2 - Central provides one-on-one post classroom provider/physician training on Epic UChart applications/modules across all service lines, addresses end user problems and challenges with the clinical information systems (e.g., software, hardware, or network difficulties). The Physician Support Informaticist 2 - Central documents and routes issues to the correct UHIT team and communicates the resolution to relevant. Core Responsibilities: Performs periodic rounding to identify provider and physician issues throughout the ambulatory care and clinic settings. Partners with Informatics and IT leadership with developing and implementing an issue resolution plan (e.g., open, track, and resolve IT tickets with UChart analysts). Travels to each University of Miami Health System (UMHC) satellite location and provide support during go-lives. Acts as an advocate for provider and physician needs by identifying and documenting system optimization opportunities and following through on those improvements to implementation. Performs analysis of new releases and determining how they will impact provider and physician workflow. Participates or facilitates sessions with end users to prioritize and confirm changes that will be implemented. Collaborates with trainers on system changes and new features to develop documentation and training strategies. Participates in on-call rotations and support. Maintains regular communication with team members and participates in weekly project team meetings. Reviews the status of projects and issues on an ongoing basis with leadership. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: This position provides full-time onsite support at one of the Bascom Palmer Eye Institute UHealth Location; Main Campus Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows Informaticist role on implementations and upgrades: focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption When encountering established systems this role will review (document where needed) current state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician's needs. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS: Bachelor's degree in relevant field Epic Certification in at least one core module Proficiency in one or more Epic specialty modules, such as Radiant, Beacon, OpTime or Kaleidoscope (Bascom specific application) Minimum 3 years of experience in clinical operations, Hospital IT or Healthcare vendor working primarily with physician groups providing ATE support for providers and physicians during Go Live Vendor / Consulting Experience preferred Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. Ability to work collaboratively with others and contribute to a team environment. Skilled in using office software, technology, and relevant computer applications. Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-AS1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H11

Posted 3 weeks ago

M logo
Moody Bible Institute, ILChicago, IL
This is a human services leadership position that's meant to support the people who keep Moody safe. A compassionate and community-focused Public Safety operations coordinator will be guiding a team that protects vulnerable spaces and individuals, and exhibits the ability to build relationships, create structure, and model ethical leadership, shaping both staff experience and public safety outcomes. This full-time position is better suited for someone with a Human Services background who understands that safety begins with people - and that strong staffing, respectful relationships, and consistent support are the foundation of effective public safety. Scope: To oversee and support our part-time public safety team and staff services and engagement within the Public Safety team. As Staff Coordinator, you will manage recruitment, onboarding, training, scheduling, and employee relations for part-time staff, while also managing the administrative and operational staff engagement. . You will foster team cohesion and professional development through weekly staff meetings and ongoing communication, ensuring high-quality services and a positive environment for program participants with a foundation of cultural humility, and restorative communication. You'll bring a human-centered lens to everyday systems - helping staff feel prepared, valued, and part of a team that's committed to justice, safety, and service. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Foster a workplace culture grounded in dignity, empathy, and mutual respect Serve as an advocate for part-time staff, ensuring their voices are heard and needs addressed Apply trauma-informed and culturally competent approaches to staff supervision, conflict resolution, and discipline Act as a relational bridge between leadership and front-line staff, promoting trust, fairness, and inclusion Direct supervision of part-time student employees within Public Safety Lead recruitment for part-time public safety roles, prioritizing applicants with diverse backgrounds and lived experiences Conduct values-based interviews that assess interpersonal strengths, ethics, and alignment with the organization's mission Develop onboarding processes that introduce not only policies and procedures, but also team culture and shared purpose Ensure new hires feel welcomed, prepared, and supported as they begin their role Coordinate trainings that emphasize both tactical readiness and human-centered safety (e.g., de-escalation, mental health awareness, conflict mediation) Integrate Human Services content into training curriculum: boundaries, communication, empathy, service orientation Track completion of required certifications and continuing education Identify and promote development opportunities to help staff grow professionally and personally Develop fair and responsive schedules for part-time staff, ensuring coverage across shifts, events, and emergencies Consider staff preferences, availability, and wellness in scheduling decisions Manage shift changes, time-off requests, and last-minute coverage in a respectful and equitable manner Support staffing for community events and high-traffic periods with advanced planning and staff input Plan and lead weekly staff meetings to strengthen team communication, reinforce training, and build community Facilitate group discussions using Human Services tools (e.g., reflection, active listening, peer sharing) Create a space where staff feel heard, supported, and connected to the broader mission Use meetings as a platform for continuous learning, team problem-solving, and wellness check-ins Maintain up-to-date and confidential records for part-time staff (schedules, certifications, documentation) Manage timecards for direct reports Assist with performance documentation, disciplinary actions, and, when needed, terminations - with compassion and fairness Ensure all activities are compliant with nonprofit policies, labor laws, and public safety standards Generate reports for leadership related to staffing, turnover, training status, and engagement Minimum Requirements Bachelor's degree in Human Services, Social Work, Human Development, or related field Experience in nonprofit work, Public Safety, Community Outreach, or Emergency Response settings Excellent verbal and written communication skills, especially across lines of difference Demonstrated ability to foster trust, resolve conflict, and lead with empathy in diverse work settings Proven leadership, decision-making, and communication skills Experience managing shift-based or part-time teams preferred Proficiency in Microsoft applications, scheduling platforms, or willingness to learn Authorized to work in the US legally without sponsorship Preferred Requirements Experience in community outreach coordination, administrative services, staff support, or team leadership roles Experience facilitating meetings, trainings, or group discussions Strong working knowledge of Human Services frameworks such as trauma-informed care, restorative practices, and equity-based leadership CPR/First Aid certification or ability to obtain Bilingual or multilingual abilities Experience developing curriculum, activity calendars, or program content a plus Familiarity with crisis intervention and behavioral health support practices Work Environment/Conditions Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God's Word. If you are mission-minded, and have a servant's heart, join us as we look to further impact the Kingdom of God. Primary environment is an office and/or operations center with limited flexibility for remote or virtual work. A highly collaborative environment, working with an internal administrative team on a daily basis and regular collaborating with other campus service providers. Some uniform details for events or special assignments, possibly outside. Additional Information Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI's Christian identity. Employees are expected to sign a Statement of Faith and adhere to the Community Standards. We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category. As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.

Posted 30+ days ago

J logo
Justrite Manufacturing Company, L.L.CMattoon, IL
About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion. Our Chemical & Environmental Safety division is a market leader, providing a wide range of essential products that ensure chemical and environmental compliance across numerous industries. We manufacture equipment designed for the secure storage, handling, and disposal of hazardous materials, including chemical safety cabinets, spill containment systems, and safety cans. Our comprehensive product portfolio also includes safety showers, eyewashes, and chemical labeling items, all aimed at protecting workers and assets. This holistic approach to hazardous materials management helps reduce the risk of accidents and environmental harm. The Contribution You'll bring to this Role: The purpose of this position is to serve as the key contact for both external and internal customers regarding all Chemical Safety JSG product lines via telephone or online replies. This position supports the customer fulfillment process by performing all aspects of customer order management The ability to review and recommend improvements and enhancements within Customer Service and JMC systems and processes is key to ensure the best customer experience. In this role, you will report directly to the Customer Service Manager, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. About the Team: As a member of our Customer Service team, you'll join a dedicated team committed to delivering exceptional service and support in the safety industry. Your role will involve guiding customer service operations to ensure high standards of responsiveness and problem resolution, while fostering a proactive approach to customer satisfaction. You'll have the opportunity to drive improvements, implement innovative solutions, and collaborate with top professionals across the company. This position allows you to make a significant impact on our customer relationships and uphold Justrite's reputation as a leader in safety and protection. What You'll Do at Justrite: Process external and internal orders to ensure accurate and timely deliveries with the focus on departmental standards for quality, efficiency and productivity. This includes all ordering methods Research, analyze and provide solutions to customer service issues daily, such as product availability, invoice, and proof of delivery, distribution, pricing and logistics issues. Pro-actively maintain open communications with Sales, Marketing, Credit, Shipping/Traffic and Planning to resolve and identify process/customer issues/opportunities. Issue return authorization and billing adjustment requests for billing reconciliation. Manage specific customer requirements with key customers. Demonstrate strong customer service product knowledge, willingness to help customers and dive into assisting others as needed Keep current on product information/knowledge, marketing and system capabilities. Investigate, review and recommend improvements within JMC customer touching areas. Develop, distribute and monitor customer surveys to assist with information mining. Prepare reports, identify trends and communicate to management as requested Diligently follows safe work practices for yourself and team members at all times. Your Skills and Expertise: To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: High school graduate or equivalent. Two + years of Customer Service experience in a fast - paced business environment Knowledge of Salesforce Additional qualifications that could help you succeed even further in this role include: Positive attitude and desire to grow internally with the company Professional telephone etiquette with all internal and external customers Must be computer literate and experienced in Microsoft Office applications Ability to organize, set priorities, meet deadlines and perform multi-tasks. Excellent communication and interpersonal skills and detail oriented Bi-Lingual in Spanish would be a plus Compensation: The position offers a competitive hourly wage ranging from $21-$23. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. Benefits: Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and remote work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs. Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace. Why Choose Justrite Safety Group? As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

Posted 1 week ago

Five Below, Inc. logo
Five Below, Inc.Hendersonville, TN
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 4 weeks ago

Gemini logo
GeminiTempe, AZ
About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact. The Department: Credit Card Growth Our Credit Card Support team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The team efficiently handles all inbound service requests and communications related to the Gemini Credit Card, ensuring prompt and effective support. The Role: Associate, Customer Support At Gemini, our Credit Card Support Associates play a crucial role in delivering exceptional customer service and ensuring efficient resolution of inquiries. They are dedicated to providing clear, effective support, addressing customer needs with precision, and upholding our high service standards. We are seeking a driven, self-motivated individual with strong interpersonal skills who thrives in a fast-paced environment. The ideal candidate is highly organized, detail-oriented, proactive, and ready to make an immediate impact by delivering reliable and efficient support to our customers. This role is required to be in person five days a week at our Tempe, AZ office. Responsibilities: Manage inbound customer inquiries and issues through Zendesk, providing timely and effective resolutions while ensuring a high level of service and customer satisfaction. Serve as a liaison between customers and cross-functional teams, ensuring timely issue resolution and clear communication. Handle escalated customer issues with professionalism and efficiency, escalating further as needed. Collaborate with department heads to maintain and update runbooks, procedures, and internal documentation. Identify opportunities for process improvements, implement workflow efficiencies, and drive projects to completion. Provide occasional on-call weekend coverage with flexibility during the week as needed. Maintain a strong understanding of the Gemini Credit Card product and related policies to provide accurate and informed support. Qualifications: 3-4 years in a customer support capacity or equivalent. Familiarity with Crypto. Passionate about providing a great customer experience. Confident verbal communication and polished written communication. Experience administering and configuring Zendesk Support, Guide and Chat. Experience in financial services support and a regulated environment. Experience and comfort with solving complex problems from end-to-end. Comfort with flexible hours, including weekends, for comprehensive support coverage. Basic understanding of Financial Markets and Trading. It Pays to Work Here The compensation & benefits package for this role includes: Competitive starting salary A discretionary annual bonus Long-term incentive in the form of a new hire equity grant Comprehensive health plans 401K with company matching Paid Parental Leave Flexible time off At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know. #LI-MW1

Posted 30+ days ago

Publix Super Markets logo
Publix Super MarketsLakeland, FL
Description The purpose of this position is to provide first-level review and maintenance of research-based oversight of Publix and third-party labels for manufactured food and non-food items to support Publix's brand development. This position impacts the compliance of Publix and third-party labels for manufactured food and non-food items with state and/or federal regulatory standards. Responsibilities include: conducting mechanical reviews of labels in the Speed-to-Market process for Publix brand consumer packaged goods (CPG) and over the counter (OTC) items to ensure the product data (i.e., both the package and food contents) included meet regulatory standards and is substantiated. completing tasks within the appropriate technology databases for fresh items. completing accurate data entry (e.g., naming convention, ingredient order code, vendor item code) into the appropriate CQA nutrition and labeling system to compile nutrition fact details for fresh product label. developing labeling information for prepared foods and scale label information, including ingredient entry, customer inquiries, and scale calorie entry. responding to inquiries from various sources (e.g., CQA labeling team mailbox, CQA nutrition mailbox) related to labeling-specific questions and customer special requests. providing accurate information to the marketing team for customer-facing environmental materials. Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence. Required Qualifications Associate's degree in business, legal studies, marketing, food safety, food science, mathematics, culinary, and nutrition-related majors OR equivalent combination of formal training/certification and professional work experience that demonstrates the prerequisite competence to perform the duties of this position 1 year experience in retail, food manufacturing and/or warehousing Must be detailed oriented Must have problem solving skills and a customer focus Must have situational awareness Must have applied learning skills Basic knowledge of Microsoft Word, Excel, and PowerPoint Preferred Qualifications Bachelor's degree in food science, food safety, biology, and nutrition-related majors 3+ years of full-time work in labeling-related roles SQF Practitioner, Preventive Controls Qualified Individual, and Dietitian regulatory knowledge and understanding of all US federal agency labeling regulations including FDA and USDA regulations regulatory knowledge and understanding of all US federal agency labeling regulations including EPA, FTC, CBP, NIST, and CPSC as well as state and local rules and regulations knowledge of Publix food labeling standards including GreenWise Brand Criteria (e.g., GreenWise organic, GreenWise non-organic), such as allergen advisory statements, allergen declaration statements, bio-engineered food declaration statements, menu labeling, product of the US declaration statements, country-of-origin labeling, distribution statement requirements and all claims (e.g., natural, all-natural, clean label, dairy-free, gluten-free) industry standard knowledge set forth by respected sources including, but not limited to, American Frozen Food Institute (AFFI), American Institute of Baking (AIB), Association of Food and Drug Officials (AFDO), British Retail Consortium (BRC), Consumer Brands Association (CBA), Food Allergen and Anaphylaxis Connection (FAACT), Food Marketing Institute (FMI), Global Food Safety Initiative (GFSI), IEH Laboratories & Consulting Group (IEH), Institute of Food Technology (IFT), International Association for Food Protection (IAFP), International Bottled Water Association (IBWA), International Dairy Deli Bakery Association (IDDBA), International Dairy Foods Association (IDFA), International Fresh Produce Association (IFPA), NSF International, Retail Industry Leaders Association (RILA), and Safe Quality Foods Institute (SQFI) intermediate knowledge Microsoft Word, Excel, and PowerPoint knowledge of additional applications which include: SafeFood 360 Microsoft Outlook, One Note, Teams, and SharePoint Publix CQA nutrition and labeling system(s) Publix Product Information Management system (PIMS/HOST) Publix Maintenance Data system (PMDS) Publix Nutritional Maintenance system Publix Marketing Research Management system Publix Private Label Look-Up system

Posted 30+ days ago

P logo
Press Ganey Associates LLCIgnition Park South Bend, IN
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. Job Overview The Client Support Analyst, within the Client Success organization, plays a crucial role in ensuring client success and adoption of products. The Client Support Analyst will own a specific set of clients, addressing inbound tickets, issues and questions. Client Support Analysts are part of a team that strive to offer the best-in-class product support to our customers. This role is responsible for the development and management of best practices in technical support methodologies, metrics and related support tools. This "hands-on" role is an excellent opportunity to make major contributions to our dynamically growing organization and to leverage your experience to create high value solutions for our clients. The ideal candidate will be providing guidance and best practices for users of Press Ganey's Consumer Experience (CX) suite of products. The overall goal of the CSS is to deliver exceptional support for PG Clients, delivering on issue resolution, answering product questions, and maintaining a great client relationship. Duties and Responsibilities Master and become the Subject Matter Experts (SMEs) on assigned client configuration and CX platform & product capabilities Advocate for clients internally and work closely with cross-functional teams to define ways to continually add value to the customer experience Troubleshoot, analyze and report product malfunctions using support best practices, reproducing issues, documenting specifications, logging support bug tickets etc. Update internal documentation of client configurations and client details as necessary in CRM system Handle escalations appropriately, looping in the right stakeholders are the right time Maintain metrics, including but not limited to TTFA, Resolution Time, and Average handle time, and client satisfaction score Qualifications 2+ years' experience in a client support or similar role. Experience working in SaaS solutions or healthcare technology a huge plus. Fanatical commitment to customer success and deep knowledge of customer service principles and practices. Experience using Salesforce for managing customer support cases and familiarity with Jira for operations & engineering tickets a plus. Experience with all Microsoft Suite applications. Demonstrated ability to collaborate and communicate effectively across Sales, Engineering, Product, and Client Success teams Strong customer interaction skills and recognition of client needs. Excellent communication skills and attention to detail Ability to document technical solutions and best practices to build a knowledge base for client requests. Experience working in an agile, fast-moving development environment, preferably startup Education Bachelor's degree or equivalent combination of education and experience required The expected base salary for this position ranges from $54,000 to $60,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

Posted 1 week ago

Beta Technologies logo

Technical Support Lead | Charge

Beta TechnologiesSouth Burlington, VT

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Job Description

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.

We are seeking a highly skilled and motivated Technical Support Lead to join our team focusing on electric aircraft charging infrastructure. As the Technical Support Lead you will play a pivotal role in ensuring the highest availability and reliability of our charging infrastructure by ensuring our customers receive fast and efficient service to resolve any issues they encounter. Your expertise and leadership will be crucial in delivering exceptional technical support and maintaining customer satisfaction.

How you will contribute to revolutionizing electric aviation:

  • Customer Support: You will act as the primary point of contact for escalated technical support issues. You will provide prompt and effective troubleshooting, problem-solving, schedule and resolution of customer inquiries and concerns.
  • Technical Expertise: You have the ability to develop a deep understanding of our charging infrastructure including hardware, software, mobile and networking components.
  • Incident Management: You will oversee the handling of support tickets, ensuring timely resolution, accurate logging, tracking, escalation, and resolution of issues. This includes prioritizing and managing multiple cases simultaneously.
  • Knowledge Base Development: As part of the team you will develop and maintain a comprehensive knowledge base to enable efficient troubleshooting and issue resolution by the technical support team and capture product or process improvements.
  • Collaboration: There will be close collaboration between cross-functional teams including, engineering, flight ops, product management, manufacturing, sales, and quality to gather insights, identify recurring issues and drive continuous improvement.

Minimum Qualifications:

  • Associate's degree/Tech School Certificate, with +3 years experience; or +5 years of experience in a related field working as a technical support specialist, factory test, or field service technician.
  • Willingness to travel 25% of the time, including internationally.
  • Proven experience in providing technical support in EV charging, solar, energy storage, backup power, or similar industries.
  • Excellent problem-solving and troubleshooting abilities with a focus on prompt issue resolution.
  • Proficiency in using customer support tools and ticketing systems.
  • Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge.
  • The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues.
  • Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers.

Above and Beyond Qualifications:

  • Bachelor's Degree in Engineering or related technical subject area.
  • + 10 years of experience working in a technical support or field service environment for a power electronics manufacturer or charge point operator.

Physical Demands and Work Environment:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, toxic, or caustic chemicals, risk of electrical shock, and explosives. The noise level in the work environment is usually moderate, however, in some instances, this job may require work in areas where ear protection is necessary.

$90,000 - $110,000 a year

The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process.

Build electric airplanes with us!

We encourage all driven candidates to apply, even if they do not meet every listed qualification.

We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.

Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.

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