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TouchPoint

Reports to: Regional Director

Schedule: Full time; primarily Monday through Friday, 7am-5pm. More details are available upon interviewing.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Director of Environmental Services is responsible for the overall leadership and management of the housekeeping department within a 93 bed hospital facility. This role ensures a clean, safe, and welcoming environment for patients, visitors, and staff by coordinating and supporting all departmental activities. The Director partners closely with hospital leadership and clinical teams to maintain high standards of service excellence, regulatory compliance, and operational effectiveness.

Key Responsibilties:

• Lead, train, coach, and develop a team of about 40 environmental services associates to deliver consistent, high‑quality service
• Oversee the department's financial performance, including monitoring expenses and productivity metrics
• Develop and manage the department's operating budget, ensuring adherence to financial targets
• Coordinate housekeeping operations with clinical and non‑clinical departments to support hospital operations
• Maintain active communication with hospital administration and departmental leaders
• Plan, organize, direct, and supervise daily EVS functions and workflows
• Establish work standards and implement policies and procedures that promote efficiency and quality
• Ensure compliance with all applicable regulatory and accrediting agencies
• Proactively support facility goals, performance improvement initiatives, and patient satisfaction outcomes
• Demonstrate strong leadership in achieving performance objectives and service standards
• Participate in and support Total Quality Management and continuous improvement initiatives
• Additional duties as assigned

Preferred Qualifications:

• Minimum of 2 years of Environmental Services or housekeeping management experience, preferably in a hospital, senior living, hotel, or comparable hospitality environment
• Demonstrated ability to analyze and apply financial, productivity, and operational data
• Strong business acumen with a focus on operational efficiency and service excellence
• Excellent interpersonal and relationship‑building skills across all levels of an organization
• High commitment to customer service, cleanliness, and quality standards
• Ability to perform effectively in a fast‑paced environment while meeting goals and deadlines
• Strong verbal and written communication skills, including public speaking
• Proven participative leadership style with the ability to organize, prioritize, and lead teams
• Strong organizational, administrative, stress‑management, and follow‑through skills
• Proficiency in Windows‑based software, including Microsoft Word, Excel, PowerPoint, and Outlook

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1536364

TouchPoint

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