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Support Center (Service Desk) Manager-logo
Support Center (Service Desk) Manager
Contact Government ServicesWichita, KS
Support Center (Service Desk) Manager Employment Type:Full Time, Mid-level /p> Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Qualifications: Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science. Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Demonstrated experience re‐engineering or setting up service desks according to industry best practices. Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment. Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity. Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships. Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness. Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques. Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs. Demonstrated experience developing a customer care philosophy that ensures customer satisfaction. Demonstrated experience analyzing service desk performance through various statistical and reporting methods. Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy. Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $57,400 - $73,800 a year

Posted 30+ days ago

Technical Support Manager - Hybrid-logo
Technical Support Manager - Hybrid
Motorola SolutionsSchaumburg, IL
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Centralized Managed and Support Operations (CMSO) is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. CMSO is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization. Job Description The CommandCentral Support team provides support for Motorola Solutions software and services deployed to the Public Safety market. This Customer Support Manager position will lead the Law Enforcement Administrative Products that oversee Reporting, Records & Evidence Management solutions. This team is responsible for providing in-depth investigation and handling of customer cases. The Technical Support Manager will: Oversee and mentor a team of Cloud Solution Subject Matter Experts, providing guidance and support to ensure efficient and effective resolution of customer issues Collaborate closely with additional ecosystem teams to optimize processes, aiming to resolve the maximum number of customer issues on first contact Partner with Systems Engineering and Product Management to prioritize fixes and new releases, ensuring timely and effective solutions Manage recruitment and retention efforts to maintain adequate staffing levels in alignment with Organizational Directives Ensure Operational readiness for new feature/product rollouts, minimizing disruptions and maximizing customer satisfaction Cultivate and maintain strong relationships with key customer contacts, ensuring a high level of customer service and satisfaction Coordinate with Deployment Leadership and Project Management to enhance new customer experiences during cutovers and transitions to support Act as an escalation point for complex or difficult customer issues, providing timely and effective resolutions Conduct weekly internal meetings to review and address operational challenges, and to identify and implement process improvements Lead customer meetings as needed to coordinate issue resolution and escalation efforts Uphold Motorola Solutions' professional standards, ensuring that all employees represent the company in a positive and professional manner Monitor and manage backlog cases, providing coaching and support to ensure prompt resolution or escalation Utilize metrics and service targets to track individual and team performance, identifying areas for improvement and recognizing achievements Promote and facilitate team participation in knowledge article creation and utilization, fostering a culture of knowledge sharing and continuous improvement Provide guidance and support to the on-call rotation after-hours for system outages, assisting in root cause analysis, communication, and documentation of resolutions Establish performance goals in alignment with the organization's strategic objectives, motivating and empowering team members to achieve their full potential Stay abreast of emerging technologies, industry trends, and new products, maintaining a high level of technical proficiency and expertise Travel occasionally to VIP customer sites to represent the Support Organization Provide CommandCentral support for multiple products This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range For This role is $86,500 USD - $173,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements Bachelors degree or higher and/or High School diploma with 3+ years Public Safety Software, or Managerial experience Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Posted 1 week ago

PT Support Associate-logo
PT Support Associate
Tory BurchSan Marcos, TX
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence. To Land This Role: One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Occasional overnight travel may be required Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 15.00 USD - 15.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Posted 1 week ago

Care Support Specialist-logo
Care Support Specialist
Excela HealthGreensburg, PA
Job Summary Under the supervision of the Supervisor, Nursing & Clinical Director, CSC, supports ongoing communication with the patient flow coordinator/nursing supervisors, nursing units, patient transportation, and environmental services to contribute to the efficient process of patient throughput. Performs a variety of clerical activities to meet the needs of the nursing departments. This position also performs administrative, clerical and department functions in direct support of the Care Support Center. Essential Job Functions Contributes to the efficient throughput process by ensuring continuous communication with nursing units, environmental services and patient flow coordinator/nursing supervisor. Utilizes the electronic bed-board for moving patients into assigned beds. Provides patient information regarding transfers/admissions to the nursing units. Immediately notifies Environmental Services when a bed is ready to be cleaned. Stat pages to expedite bed cleaning as needed. Immediately notifies Patient Flow Coordinator/Nursing Supervisor with bed ready status. Notifies appropriate staff (chain of command) when issues arise related to patient placement and bed cleaning. Demonstrates utilization of appropriate resource management utilizing the behaviors inherent to the role of the Care Support Specialist. Establishes office workflow and communication protocols. Answers phone, takes messages accurately and provides to appropriate personnel in timely manner. Assists with staffing needs, makes phone calls to staff to secure additional staff as needed or to call staff off related to census changes as directed by the Patient Flow Coordinator/Nursing Supervisor. Assists in filing in nursing manuals as updates occur. Strives to enhance efficiency by making improvements to the automated process of data collection. Assists in PI data entry and collection for capacity throughput initiatives. Sends e-mails to appropriate personnel related to late call-offs, case management call-offs and FMLA call offs. Performs clerical and data entry functions related to the organization of the Care Support Center. Utilizes the Care Support Center maintenance log from Nursing Clinical areas to enter daily staffing changes into the API Active Staffer Scheduling System. Addresses questions prompted by data entry with Nursing Supervisor, CNC, Managers for advisement. Requests further information for data documentation when maintenance logs are incomplete. Responsible for completing assigned work thoroughly and within a predetermined time frame. Verifies data and accurately enters data into the API Active Staffer system. Rechecks work to ensure accuracy paying extreme attention to details. Become knowledgeable on the workings of the API payroll system works in relation to the scheduling side of API. Directs staff to appropriate API team members when questions/concerns arise about Active Staffer or API. Maintains integrity of office work area by consistently assuring a neat, organized appearance of a safe work environment. Supports departmental improvement initiatives. Prints daily staffing rosters as requested for nursing office use. Prints the Schedule-A-Shift confirmations and files in SAS book where applicable. CSC Specialist will be responsible for: Performs clerical functions related to the organization of the department. Answers telephone, utilizes functional skills of computer and related software. Knowledge and use of basic office equipment such as copier, fax machine, scanner, etc. Documents accurate call off information that come thru the designated system - wide call off line off nursing by utilizing the call off log and notifies appropriate personnel at each facility. Coordinating patient placement activities during the hours of operations. Adhering to the policies, procedures, and the guidelines governing patient placement, EMTALA regulations, and admitting and registration procedures. Maintains relationships and the ability to negotiate with clinical customers. Responsible for ensuring the very best patient/family experience by optimizing all customer interaction. Foster a positive work environment through mutual support and cooperation. Facilitates transfers into and within the Excela Health System by telephone coordination between the referring and accepting facilities and initiating referrals and inpatient transfers. Accountable for documentation and communication of transfer status. Assist with bed assignment as needed Ambulance arrangements as directed Other duties as assigned. Required Qualifications High School Diploma or GED. Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice. Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Sound judgment, problem solving skills, strong oral and written communication skills, ability to follow directions from other team members; works independently assigned duties, ability to multitask Strong organizational skills. Proficient keyboard skills. Microsoft Word, Excel and PowerPoint skills. Preferred Qualifications Medical Terminology. License, Certification & Clearances PA 34 - PA Criminal Record Check from the PA State Police system. Supervisory Responsibilities This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department. Position Type/Expected Hours of Work Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). Travel may be expected locally between Excela Health locations. LEAN Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela's missions, vision and values. AAP/EEO Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations. Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below. Work Environment When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential- Absolute Necessity. Marginal- Minimal Necessity. Constantly- 5.5 to 8 hours or more or 200 reps/shift. Frequently- 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally- 0.25 to 2.5 hours or 2-32 reps/shift. Rarely- Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat X Extreme Cold X Heights X Confined Spaces X Extreme Noise(>85dB) X Mechanical Hazards X Use of Vibrating Tools X Operates Vehicle X Operates Heavy Equipment X Use of Lifting/Transfer Devices X Rotates All Shifts X 8 Hours Shifts X 10-12 Hours Shifts X On-Call X Overtime(+8/hrs/shift; 40/hrs/wk) X Travel Between Sites X Direct Patient Care X Respirator Protective Equipment X Eye Protection X Head Protection (hard hat) X Hearing Protection X Hand Protection X Feet, Toe Protection X Body Protection X Latex Exposure X Solvent Exposure X Paint (direct use) Exposure X Dust (sanding) Exposure X Ethylene Oxide Exposure X Cytotoxic (Chemo) Exposure X Blood/Body Fluid Exposure X Chemicals (direct use) Exposure X Mist Exposure X Wax Stripper (direct use) X Non-Ionizing Radiation Exposure X Ionizing Radiation Exposure X Laser Exposure X Physical Demands When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential- Absolute Necessity. Marginal- Minimal Necessity. Constantly- 5.5 to 8 hours or more or 200 reps/shift. Frequently- 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally- 0.25 to 2.5 hours or 2-32 reps/shift. Rarely- Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Bending (Stooping) X Sitting X Walking x Climbing Stairs X Climbing Ladders X Standing x Kneeling X Squatting (Crouching) X Twisting/Turning X Keyboard/Computer Operation X Gross Grasp X Fine Finger Manipulation X Hand/Arm Coordination X Pushing/Pulling(lbs. of force) Carry Transfer/Push/Pull Patients X Seeing Near w/Acuity X Feeling (Sensation) X Color Vision X Hearing Clearly X Pulling/Pushing Objects Overhead X Reaching Above Shoulder Level X Reaching Forward X Lifting Floor to Knuckle ### Lifting Seat Pan to Knuckle ### Lifting Knuckle to Shoulder ### Lifting Shoulder to Overhead ### When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Posted 4 days ago

Ground Support Equipment Mechanic-logo
Ground Support Equipment Mechanic
Menzies AviationSarasota, FL
The maintenance team ensures our aircraft services team can operate effectively by providing proper preventive care for equipment and timely repairs to broken equipment ensuring all work is performed safely and is supported by following established procedures and protocols. What you will be doing Inspect and identify defective or broken parts on vehicles as well as make repairs to gas/diesel engines, hydraulic, electrical, fueling and mechanical systems. Perform monthly, quarterly, and annual quality control checks on the refueling equipment, maintain records relating to maintenance. Drive and operate refueling equipment vehicles. Ensure our aircraft services team can operate effectively by providing proper preventative care to equipment and timely repairs to broken equipment. Maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures, assuring a clean and safe working environment Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. What we are looking for: Must have a High School Diploma or General Education Degree (GED), or related experience and/or training, or equivalent combination of education and experience. 3 to 5 years of mechanical experience Ability to proficiently read, write and speak English. Available and flexible to work variable shifts including weekends and holidays. Comfortable working in all weather conditions. Must be able to obtain and maintain all required Airports and Custom badges/seals. Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. Is this role ticking all the boxes for you? If so, please click apply now! Recruiter: Harold Lee

Posted 1 week ago

Community Living Specialist (Direct Support Professional/Caregiver) - Weston-logo
Community Living Specialist (Direct Support Professional/Caregiver) - Weston
Aurora ServicesWeston, WI
Wage: $18.50/hr. Call for details 715-835-9202! $1.50/hr shift differential for weekend hours Paid Training If you are passionate and committed to helping individuals live fuller, happier, and more satisfying lives, then Aurora Community Services has a rewarding career opportunity for you! For over 35 years, Aurora has been a leader in providing customized services that support individuals with disabilities, chronic mental illness, and traumatic brain injuries in residential settings. We value employees that are passionate about making people smile every day by empowering them to live as independently as possible. The services we provide require a dedicated staff that is committed to utilizing behavioral support programs, aiding with self care, or performing essential duties, while maintaining the consumer's dignity. Duties/Responsibilities: Assist/teach skills that create independence and involvement in all aspects of life Utilize consumer strengths to build new skills, achieve goals, and enhance quality of independent living Assist consumer in developing and applying coping skills Suggest changes to improve consumer lifestyle Assist with in home leisure activities. Medication Administration Meal Preparation/Planning Transportation of consumers Follow individual service plans Other duties as assigned Essential Functions/Requirements: 18 years of age Acceptable Background Character Verification Valid drivers license and acceptable driving record for consumer transport Ability to lift up to 50 lbs. Must be able to twist, turn, squat, bend, reach, pull, push from high/low position, raise arms above shoulder, walk, sit (chair and floor), climb stairs, and use hands and fingers Communicate basic English Basic reading, writing, and internet navigation skills Experience supporting individuals with a variety of disabilities, including those with mental health and challenging behavior Benefits: Option to get paid before payday Flexible scheduling around availability, and every other weekend off Opportunities for advancement in a growing, hire-from-within company Shift differential on weekends Employee discount - Verizon and Dell Health Insurance Life Insurance Dental Insurance Vacation/Personal Hours Employee Stock Ownership 401-K Employee Achievement Program Longevity Bonus for Part Time or Full Time Employees Casual dress (no uniforms), fun work atmosphere And more If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer #JobListings #Weston #Wausau #MentalHealthAwareness #NewBeginning #PersonalCare #hiringnow #hiring #joinourteam #careers #jobs #jobsearch #programassistant #Caregiver #Caretaker #DirectCareStaff #PersonalCareWorker #DirectSupportProfessional #ResidentialCareProvider #DayStaff #NowHiring #InHomeCare #AdultCare #Aide #Caregiver

Posted 30+ days ago

Sr. User Support Specialist-logo
Sr. User Support Specialist
Contact Government ServicesNashville, TN
Sr. User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,965 - $109,728 a year

Posted 30+ days ago

IT Support Engineer-logo
IT Support Engineer
Stripe, Inc.Chicago, IL
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. We're looking for a Tier 1 Support Engineer to join the New York City CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results. What you'll do You'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals. Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, email, Slack or ticketing system. Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors. Walk customers through problem-solving processes and follow up to ensure issues have been resolved. Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.) Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals) Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades Assist with new hire onboarding and training curriculum Update, and maintain detailed external and internal IT documentation Onboard and support third-party vendors and/or contractors Contribute to shared global IT off-boarding tasks and responsibilities Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more). Own IT asset management and ensure accurate and actionable records are kept of required equipment. Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team. Create and update technology documentation for internal IT teams and for Scale employees. Who you are You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion. You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don't hesitate to ask for help when needed. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Possess 2+ years of experience in IT HelpDesk experience Possess strong working knowledge of Apple systems and software Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers Possess strong working knowledge of Atlassian systems (JIRA and Confluence) Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python) Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF) Able to independently manage and prioritize workload and projects Possess outstanding interpersonal and communication skills Is empathetic, humble, and possess a strong focus on customer service Hybrid work at Stripe Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. Pay and benefits The annual US base salary range for this role is $90,900 - $136,400. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Posted 30+ days ago

Direct Support Professional-logo
Direct Support Professional
Independent Case ManagementDardanelle, AR
Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule

Posted 30+ days ago

Mid-Atlantic Project Management Support-logo
Mid-Atlantic Project Management Support
AtkinsrealisCharlotte, NC
Job Description Why join us? It's an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes diversity, equity and inclusion. Our company ethos includes collaboration through the connection of people, data and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people thrive. We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis! We are seeking a Project Manager to join our Cities & Places team in Alexandria, VA or Charlotte, NC About Us AtkinsRéalis is one of the world's most respected design, engineering and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy. How will you contribute to the team? Ability to handle dynamic work assignments, balancing new client initiatives with ongoing work; demonstrated ability to work under the pressure of multiple projects and deadlines. Proactive problem-solving and a capability to raise potential issues and contribute to the open collaborative team environment. Excellent technical and interpersonal skills; ability to communicate effectively with internal and external partners. Supports manager on day-to-day operational aspects of the project and management or creation of deliverables as needed. Ensures all project-related documents are appropriately filed, records and logs kept up to date and accessible to teammates. Attends project meetings, produces and circulates agendas and meeting minutes. Knowledge and experience with Microsoft suite of tools (Word, Excel, PowerPoint) is required; SharePoint and Microsoft Project knowledge and experience is preferred. Provide secondary daily point of contact to client, contractors, and consultants at project level. Performs other duties as the Supervisor may from time to time deem necessary. What will you contribute? B.S. or M.S. in Engineering, Architecture, Landscape Architecture, Planning or a related field is required. M.S. or graduate level technical coursework preferred. This level may be achieved with 8 years' experience in project production and technical professional activities, two of these working as a Sr. Technical Professional Professional licensure or accreditation is preferred, but not required. Certifications are optional. Preferred certifications include LEED AP and PMP What we offer at AtkinsRéalis: AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that help our employees have peace of mind in and outside of work. Our benefit offerings address all of the areas that are part of living a healthy life. We recognize that what is important to people, continues to change. Some of our other benefits to ensure our employees feel supported, include continuing to offer health and dental coverage for domestic partners and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan. At AtkinsRéalis, you will enjoy a robust rewards package which includes: Competitive salary Flexible work schedules Group Insurance Two Floating Holidays Paid Parental Leave (including maternity and paternity) Pet Insurance Retirement Savings Plan with employer match Employee Assistance Program (EAP) Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program An inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals. A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college If this sounds like you and you would like to expand your career with us, apply today! AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Veteran/Disability. Please review AtkinsRéalis Equal Opportunity Statement here: https://careers.atkinsrealis.com/equal-opportunities-statement AtkinsRéalis cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice. Expected compensation range is between $90,000 - $110,000 annually depending on skills, experience, and geographical location. Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRéalis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws. Note to staffing and direct hire agencies: In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. https://careers.atkinsrealis.com/recruitment-agencies Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

Posted 30+ days ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Lakewood, CO
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time The pay range for this position is $17.79 to $18.29 per hour. Pay may vary based on a number of factors, including but not limited to a candidate's job-related knowledge, skills, and experience; educational background; and geographic location. Dependent on the position offered, benefits, bonus and incentive payments, and other forms of compensation may be provided as part of a total compensation package. Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $17.79 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 1 week ago

Direct Support Professional (Evening)-logo
Direct Support Professional (Evening)
Associated Catholic CharitiesLutherville Timonium, MD
Pay Rate: Pay Range: $19.50 - $20 per hour (Depending on years of experience) Catholic Charities is a non-profit organization with a diverse workforce of over 2000 employees of all faiths, ages and ethnicities who help to improve the lives of those we serve. We are the largest private provider of human services in Maryland operating over 80 programs throughout Maryland, serving children and families, people living in poverty, individuals with intellectual disabilities, immigrants, and seniors. Here, you can build a career where you make meaningful differences in the lives of others as we fulfill our mission to love, serve, teach, and work for justice. Gallagher Services supports adults with intellectual and developmental disabilities in living the life of their choice. Adults are supported in living, working and being involved in the community as independently as possible. The Cornerstones of the program are Person-Centered Planning and the mission and values of Catholic Charities. Catholic Charities of Baltimore is currently seeking a Direct Support Professional who will provides quality living support (physical, social, behavioral, career, and personal) to persons with intellectual and/or developmental disabilities (IDD) living and working in the community. The work schedule is: Monday- Friday 3p to 11p JOB DUTIES & RESPONSIBILITIES: Provides hands-on assistance in the home including, but not limited to, individualized supports in transferring, bathing and grooming, and following specific dining protocols and treatments. Assists with and teaches skills in laundry, meal preparation, and other household chores. Utilizes the Positive Behavior Supports (PBS) approach for prevention, intervention, teaching, and attending to behaviors. Assists with doctors' appointments, emergency room, and hospital visits, and contacts on-call nursing appropriately while following HIPPA and always maintaining confidentiality and reports critical issues (including medical, maintenance, staffing, etc.) immediately to the supervisor. Maintains knowledge of Nursing Plans of Care (NPOC), feeding protocols, and safety practices and procedures including universal precautions. Completes all required trainings within 3 months of hire. Administers medications according to policies and procedures of Medication Technician Training Program/Certified Medication Technician (MTTP/CMT) curriculum, and applicable regulations. Attends Person-centered Planning (PCP) meetings as required. Utilizes the Agency Case Management Software to accurately document all relevant logs (i.e.: incident reporting, diary entries, goal/outcomes, etc.) including but not limited to; Communication/Diary Logs, Incident Reporting, Goals and Outcomes, and Fire Drill Logs, as outlined in policies and procedures. Assists all persons in being actively involved in their daily activities to achieve greater independence using person-centered planning and self-determination. Maintains the home and Agency vehicles through seasonal maintenance, routine cleaning, and the immediate reporting of issues or concerns. Attends and participates in all required events, workshops, trainings, and meetings. Performs other duties as assigned. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Valid health certificate to meet current funding jurisdiction requirements. Ability to move and adjust a minimum of 75 pounds, stand for periods of time, bend, push wheelchairs, provide physical intervention as necessary, and be able to lift and/or transfer people. Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with people supported. To ensure the safety and well-being of the people we support, DSPs may be deployed to another setting during your working times on a short-term basis or as an interim assignment. Works in the community in a home/work setting with either multiple people or someone who lives/works autonomously. May be required to remain on shift outside of scheduled hours and/or make site/location changes to provide adequate staff coverage. Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver's license issued by the state of residence. There can be no state-issued restrictions on the licenses that would impede driver's ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record. SKILLS/COMPETENCIES: Ability to drive multiple Agency vehicles following traffic rules and safety precautions. This includes, but is not limited to, safe driving, and the ability to secure people who use wheelchairs. Maintains a safe environment for patients and co-workers. Comfortable in an environment in which patients/clients cannot perform basic life duties. Understanding of basic concepts of personal care, housekeeping, and other care areas. Ability to relate to, empathize with, and show compassion for a variety of personalities. Writes clearly and effectively for reports, diaries, and other written communication. Requires the ability to utilize, or to learn to utilize, computer systems and software necessary to perform position functions. Basic PC, web browsing and Microsoft Outlook skills preferred We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to: Health/Dental/Vision Vacation/sick/holiday pay 403(b) Retirement Plan with a discretionary employer contribution Tuition advancement Paid Parental Leave Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise. Catholic Charities is an equal opportunity employer

Posted 6 days ago

Direct Support Professional-logo
Direct Support Professional
ChimesSecane, PA
Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Job Description: Under the general direction of the Division Manager of Residential Services, with specific supervision from the House Manager, is responsible for the provision of support, personal assistance, training, and quality care to people with intellectual disabilities residing in a community group home. Schedule Details: Full- time; 4:00pm - 12:00am Location: Secane, PA Program: Residential Habilitative Program Pay Range: $16+/hour Job Duties: Assist persons-served in reaching their goals of becoming more independent Act as a positive role model for persons served Provide guidance, instruction, coaching, and support, in accordance with individual plans Engage individuals in beneficial programs and activities Transport and accompany individuals into the community for appointments and outings Directly assist with personal care as needed Assist with meal preparation and routine homemaking duties Assume responsibility for the safety of the person served including medical/medication needs Apply approved behavior plans and intervention strategies as/if needed Complete records and reports; collect data according to Agency policy Minimum Requirements: Education: High school diploma or equivalent Experience: None required Licensure/Certifications: None Required Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities And More! Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers . Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles. #cpa610

Posted 3 days ago

Customer Support Engineer-logo
Customer Support Engineer
LumafieldBoston, MA
About Lumafield: Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it. Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively. We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again. Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA. About the role: Lumafield is deploying products into manufacturing facilities, quality lines, and engineering environments globally, and is thus building out a customer support team to act as the knowledgeable and professional front line contacts for customers seeking real time help and training. Customer Support Engineers will possess in-depth knowledge of Lumafield’s hardware and software products, work with all other customer facing teams as needed to communicate and coordinate on customer issues, and work closely with engineering to resolve issues and document learnings. You will manage your work in a customer support platform, contribute to standard metrics for the team, as well as help improve our Knowledge Base of self-serve material. What you'll do: Serve as a frontline technical expert by responding to and resolving customer support issues through multiple channels (email/ tickets, calls etc.), consistently meeting or exceeding SLAs while delivering an exceptional customer experience Develop expertise in Lumafield’s hardware and software systems, with an emphasis on software, mastering troubleshooting and working with internal technical experts to solve customer problems Collaborate with engineering, product, and R&D teams to investigate, reproduce, and document software bugs, hardware malfunctions, and edge cases Drive continuous improvement by analyzing support metrics, ticket patterns, and customer feedback, and contributing to customer facing Support Center Participate in on-call rotations to provide critical support for production customers, in accordance with service level agreements Be part of building and improving customer support workflows, triage processes, and escalation pathways to set up the team to scale About you: Bachelor’s degree in Engineering, Computer Science, or equivalent experience 3+ years experience working in a technical customer-facing support role OR 3+ years of experience as a manufacturing, mechanical, industrial, or networking engineer Demonstrated troubleshooting skills across software and/or hardware systems in complex technical environments Experience reviewing log data Customer-centric mindset paired with excellent verbal and written communication skills Ability to manage multiple concurrent priorities and communication across cross-functional teams Bonus points: Experience with imaging systems, metrology equipment, or manufacturing inspection tools Experience supporting customers in regulated industries (medical devices, aerospace and defense) Familiarity with common networking protocols and/or OT (operational technology) network management Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you! In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. Reach out if you want to be a part of what we are building.

Posted 1 week ago

Technician I-IV, Ops Support-logo
Technician I-IV, Ops Support
Rocket Lab USAAlbuquerque, NM
ABOUT ROCKET LAB Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.   Join our pioneering team and launch your career to new heights! SPACE SYSTEMS Rocket Lab’s Space Systems team is responsible for every satellite and satellite component made by Rocket Lab: from complete satellites destined for missions to the Moon and Mars, to the individual components and subsystems that make up a satellite like solar panels, flight software, reaction wheels and star trackers, separation systems, radios, and more. Our Space Systems team is made up of engineers, technicians, and designers who design, create, and put together our own satellites for missions across the commercial, government, and defense sectors, or who build and assemble satellite hardware and software that supports other satellite missions. TECHNICIAN I-IV, OPS SUPPORT - EQUIPMENT MAINTENANCE  Based at Rocket Lab’s site in Albuquerque, New Mexico the Ops Support Technician is responsible for the maintenance, upkeep and troubleshooting of assigned semiconductor and composites manufacturing equipment to ensure that the equipment is running safely and efficiently to meet production objectives. You will support the Operations Manager and operations organization, with deliverables required for internal leadership, board of directors, and investors. (Please note: this position can be hired at the Ops. Support Technician I, Ops. Support Technician II, Ops. Support Technician III or Ops Support Technician IV level)  WHAT YOU’LL GET TO DO: Service, maintain and troubleshoot equipment and manufacturing tools related to the function and operation of an aerospace composites and semiconductor plant and facility including gasses, chemicals, compressed air, water and waste streams.  Troubleshoot and repair of manufacturing and support equipment and systems. Works with engineers and managers to resolve issues or plan for acquiring/installing new equipment or systems. Locate and order parts and materials. Assumes leadership role in training and support of new technicians. Maintain facility data collection requirements and procedures. Identifies nonconformance when they occur and participates in finding the solution to the non-conformance. Deploys the Quality Management System as it applies to the scope of work. Supports Facilities shut down and projects off shift as scheduled by department management. Serve as member of Emergency Response Team. YOU’LL BRING THESE QUALIFICATIONS AS A TECHNICIAN I, OPS. Support: 2+ years of experience troubleshooting, repairing and performing maintenance on semiconductor and solar photovoltaic manufacturing equipment. Experience with installing and relocating semiconductor and manufacturing equipment Pneumatic, hydraulic, mechanical and electrical experience High school diploma Experience using a respirator YOU’LL BRING THESE QUALIFICATIONS AS A TECHNICIAN II, OPS. SUPPORT: 5+ years of experience troubleshooting, repairing and performing maintenance on semiconductor and solar photovoltaic manufacturing equipment. Experience with installing and relocating semiconductor and manufacturing equipment Pneumatic, hydraulic, mechanical and electrical experience High school diploma Experience using a respirator YOU’LL BRING THESE QUALIFICATIONS AS A TECHNICIAN III, OPS. SUPPORT: 8+ years of experience troubleshooting, repairing and performing maintenance on semiconductor and solar photovoltaic manufacturing equipment. Experience with installing and relocating semiconductor and manufacturing equipment Pneumatic, hydraulic, mechanical and electrical experience High school diploma Experience using a respirator YOU’LL BRING THESE QUALIFICATIONS AS A TECHNICIAN IV, OPS. SUPPORT: 12+ years of experience troubleshooting, repairing and performing maintenance on semiconductor and solar photovoltaic manufacturing equipment. Experience with installing and relocating semiconductor and manufacturing equipment Pneumatic, hydraulic, mechanical and electrical experience High school diploma Experience using a respirator THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Forklift experience is a plus Electronics training and experience is a plus OSHA and/or safety training Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Experience in a semiconductor manufacturing environment, or a related trade preferred Understanding of mechanical, electro-pneumatics, digital and analogue electronics, and working knowledge of Automated Building Controls is a plus. Familiar with motor controls, compressed air and gas systems, and gas control systems is a plus. ADDITIONAL REQUIREMENTS: Standing for long periods of time, climbing up and down ladders, bending, grasping, sitting, pulling, pushing, stooping, and stretching may be required to perform the functions of this position  Able to lift up to 25lbs. unassisted  Must be able to climb ladders and be comfortable working in tight spaces.  Must be able to move repetitively, bend or twist, and use hands to handle, control, or feel objects, tools or controls.  Must be able to walk or stand for extended periods – 8 hours min Must be able to stoop, bend, crawl, and being able to maneuver in tight spaces   #RL1   WHAT TO EXPECT   We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.     Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.   FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.  These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.  Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.  For more information on these Regulations, click here  ITAR Regulations.  

Posted 1 week ago

Technical Support Lead-logo
Technical Support Lead
Jet Support Services, Inc.Chicago, IL
About JSSI For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com . JSSI products and services include: Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value. Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions. Software : Traxxall and Conklin & de Decker . Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects. Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter. Aviation Capital. Customized asset-based finance solutions for business aviation. Mission Statement: The Technical Support Lead will serve as the primary point of contact for all technical support requests related to desktop and end user computing, conference room A/V equipment, and software applications. This individual will demonstrate exceptional customer service and communication skills and a passion for supporting our users and working with a wide range of technologies. They will possess strong analytical and troubleshooting skills and efficiently prioritize and resolve support requests while completing assigned project work to meet the needs of the business. Essential Duties and Responsibilities: Promptly respond to and resolve tier 1, 2, and 3 end user support requests and log activity in the ticketing system. Act as the primary escalation contact for all tech support issues and provide direction and guidance to tech support specialists. Provide white glove support for executives, ensuring their technical needs are met with the highest level of service and professionalism Set up and support A/V equipment and video conferencing software and run all-hands meetings Administer the organization's Microsoft 365 tenant, including Exchange, Teams, SharePoint, OneDrive, and Intune. Install, configure, test, maintain, and troubleshoot workstations, peripherals, and networking devices such as firewalls, routers, and switches. Follow detailed employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and system access in a timely manner. Provide after-hours on-call support as required. Maintain hardware and software inventories and ensure Azure Active Directory, on-premises Active Directory, and Intune are kept up to date. Procure IT hardware and software application licenses. Monitor and respond to security alerts taking remedial action as necessary. Create and maintain technical user guides and IT procedures. Serve as project lead or technical resource for a variety of IT projects. Perform other responsibilities and tasks as assigned. Education and Experience: Minimum of 4 years’ experience providing end user support in a fast-paced corporate environment. B.S. in Information Systems or Computer Science, or related field. Enjoys interacting with users and solving problems of varying degrees of complexity Certifications such as Microsoft 365 Certified Administrator, A+, and CCNA preferred. Excellent knowledge of Windows operating systems, especially Windows 11. Minimum of two years’ experience working in the Microsoft 365 Admin Center, Azure Active Directory, and on premises Active Directory. Minimum of two years’ experience administering and supporting Microsoft applications such as Outlook, Teams, Excel, Word, SharePoint, and OneDrive. Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals. Experience with diagnostic utilities including Windows task manager, performance monitor, event viewer, and command line utilities. Experience resolving issues related to Windows networking including IP addressing, DHCP, DNS, and network interface configuration. Experience with computer imaging and package deployment solutions. Desired Credentials: Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in high-pressure situations. Excellent oral and written communication skills. Able to work independently to troubleshoot and resolve a wide range of technical issues. Eager to learn and implement new technologies. High attention to detail. Proven analytical and problem-solving abilities. Considers security best practices, business context, and other factors when completing work. At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent. For this role, the annual base pay generally ranges from $90,000 to $100,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role. Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website. JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law. JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

Posted 30+ days ago

Client Support Specialist (Swing Shift)-logo
Client Support Specialist (Swing Shift)
YWCA Seattle King SnohomishSeattle, WA
Why work with YWCA Seattle King Snohomish? YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today! What You'll Do YWCA is looking for committed , available , and skilled problem solvers to join our team. The Resident Support Specialist at YWCA are officially titled Resident, Guest, and Client Support Specialists due to the breadth of people they serve. RGC Support Specialists are responsible for providing high quality, culturally responsive, and consistent in-person and by-phone customer service to all residents, clients, guests, staff, volunteers, donors, and community members in a diverse and busy environment. Service includes providing initial referrals to YWCA programs and to community resources as needed. This position also acts as a first responder to onsite emergency situations at the YWCA Seneca building. The RGC Support Specialist (swing) supports a lobby area that has resident activity, staff and community visitors’ strong communication and safety awareness are essential. Staff working the swing shift must maintain a lobby that is free of unnecessary distractions, welcoming, and security focused. As the first YWCA person who guests and clients meet interpersonal skills, positive attitude, patience, and a professional appearance are extremely important. Expectations of your role: Customer Service : Greets residents, guests and clients, answers questions about various YWCA programs with a positive and professional attitude. Maintain knowledge of YWCA resident resources, services, and staff and can make appropriate inter-agency referrals. Answers all incoming calls: Directing them to appropriate departments and takes messages. Answers inquiries regarding all resources and services offered by the YWCA. Maintains calm, caring and professional demeanor at all times, especially during stressful situations. Communicates effectively and appropriately in a diverse environment: Maintains confidentiality, discretion and professionalism by not discussing residents, guests, staff or clients with others. Maintains proper client/staff relationship boundaries. Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions. Treats all guests, residents, staff, clients and volunteers with respect and dignity regardless of race, ethnic background, gender or socioeconomic background. Safety Monitoring : Secures the front lobby area by ensuring proper security of entrances and follows all site protocols related to access. Monitors activity in the lobby area and on cameras throughout the building and enforces policies regarding building and resident safety. Ensures the front desk lobby is cleaned, sanitized and free from unnecessary clutter or food. Manages all required administrative records for residents and visitors. Maintains confidentiality of all residents and clients by not giving out any information without Supervisor approval. Ability to de-escalate conflicts or crises in the lobby area between residents and other community members and direct them to appropriate staff who can provide next steps. Emergency Response : Understands and regularly uses the Emergency E-Book Troubleshoot Manual Carries out appropriate and vital communications in a timely manner. Responds to crisis by providing concise and accurate information to resolve the crisis which may involve contacting appropriate YWCA staff. Maintains working knowledge of fire, safety and disaster plans related to emergency situations and conditions. Provides clear direction and access to emergency first responders if/when applicable. Follows emergency response guidelines, policies, and procedures. Administrative Duties: Completes accurate, legible, and coherent written correspondences. Records all pertinent information in logbook, and emails case managers, apartment managers, directors, or others as needed. Assists in maintaining required supplies and forms. Sorts and accurately distributes staff and client mail. Understands and follows all policies in the RGC Support Specialist policy manual as well as other YWCA policies and procedures. Must have's to be successful: Ability to work with the public, residents, and people in crisis; minimum 1 year of experience working in a social service setting preferred. Experience working in a housing/apartment/residential building in a major city similar to Seattle is preferred. Experience working as a security guard or hotel front desk role 3 years in a customer service facing role. Demonstrated reliability with attendance and punctuality. Demonstrated experience with event logs and/or case notes. Written communication (paper, email, online) that is organized and legible with proper spelling and grammatical content. Knowledgeable of social services & resources in Seattle & King County area. Basic computer literacy with ability to use Outlook, Microsoft Word, and SharePoint. Completed De-Escalation Training on an annual basis. Valid CPR and First Aid Certification. Obtained within 6 months of employment. Hours, Rate, and Benefits Hourly pay rate: $25.00 per hour with additional shift differential of $2.00 per hour for selected swing shift hours Hours: 40 hours per week Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan After two years of employment, employees are eligible to participate in the YWCA Retirement Fund Physical Requirements Continuous use of speech, hearing and sight abilities in performing job duties Continuously repetitive use of hands and wrists and frequent fingering, handling, grasping and reaching in using computers, telephones, fax machines and other office equipment Continuously sitting, often for extended periods while performing desktop activities Continuously walking to other departments and occasional standing in performing duties Frequent lifting and carrying of up to 5 lbs. of paperwork and files Frequently bends and stoops while obtaining files in lower drawers Ability to frequently move about the facility using the stairs and in emergent situations able to move about the facility quickly following emergency protocols. * Continuously over 80% time; Frequently 20-80% time; and occasionally under 20% time #LI-Onsite YWCA encourages applicants with a variety of experiences to apply! At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity. Mental Health Considerations All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines. Equal Opportunity Employment YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement . For more information Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.

Posted 2 weeks ago

Housing Support Specialist-logo
Housing Support Specialist
YWCA Seattle King SnohomishRenton, WA
Why work with YWCA Seattle King Snohomish? YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today! What You'll Do The Housing Specialist will identify permanent housing units in the private rental market for voucher holders, work closely with case managers to ensure clients connect to services, and provide crisis intervention to clients at risk of losing their housing, which includes some home visits and regular weekly office hours at the KCHA Section 8 office. This position has a social justice component allowing for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. As an equal opportunity employer, we highly encourage people of color to apply. The Housing Specialist will support clients of the Housing Access and Services Program (HASP). HASP consists of a consortium of agencies to include King County’s major human service and behavioral health systems and the King County Housing Authority (KCHA). KCHA provides Section 8 vouchers for low-income households living with disabilities (about half of whom are also homeless), and the service agencies provide supportive services. The YWCA coordinates with the consortium and provides support to clients as they access and maintain their housing. HASP is part of the Specialized and Integrated Services Division of the YWCA. These programs have a reputation in the community for providing culturally competent services with particular emphasis on serving homeless and low-income families and individuals. Valuing diversity, championing anti-racism policy, and program delivery are core values. Expectations of your role: Provides a wide range of housing navigation and lease-up supports to participants including, but not limited to housing search, introductions and negotiations with landlords, rental application assistance, assistance with requesting reasonable accommodations, voucher extension requests, and financial assistance. Knowledge of the Section 8 program and housing resources in King County, Landlord/Tenant Laws and Fair Housing Regulations in Seattle and King County. Establish and develop relationships with property owners and property managers that will rent to HASP Section 8 participants including housing for people with disabilities. Establish working relationships with case managers and program managers from each of the HASP consortium systems. Supports housing stability and crisis intervention services for those recently housed through coaching, resource referrals, and connection back to consortium system agencies. These services may include visits with participant(s) or landlord(s) at the property. Assist Section 8 in meetings with clients who are at risk of losing their housing. This includes regular office hours at KCHA Section 8 office. Provide client centered housing guidance for HASP participants with an emphasis on housing barrier reduction and long-term stability. Maintain statistical, financial, and narrative reports on a monthly basis. Must have's to be successful: Associates or BA degree in social services desired Case Management experience desired Good oral, public speaking, and written communication skills. Experience working with persons with disabilities. Knowledge of how to help find housing for homeless people facing housing barriers. Comfortable with computers and Microsoft suite. Demonstrated proficiency in organizational and record keeping skills. Must be able to travel independently between multiple work sites within a day. Ability and willingness to work as part of team and independently with little on-site supervision. Hours, Rate, and Benefits Hourly Rate: $26.50 Hours: 40 Hours per week Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan After two years of employment, employees are eligible to participate in the YWCA Retirement Fund Physical Requirements The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee: Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community Frequently stands, walks, sits and climbs in performing duties in the workspace and in the community Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies Frequently lifts and carries up to 5 lbs. of paperwork, files and training materials Occasionally climbs stairs of multi-level buildings Able to travel to clients homes #YWCAWORKS #LI-Onsite #LI-LP1 YWCA encourages applicants with a variety of experiences to apply! At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity. Mental Health Considerations All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines. Equal Opportunity Employment YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement . For more information Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.

Posted 2 weeks ago

Emotional Support Special Education Teacher – 3rd-5th Grade - 2025/2026 School Year-logo
Emotional Support Special Education Teacher – 3rd-5th Grade - 2025/2026 School Year
Mastery Charter SchoolsCamden, NJ
About Mastery: Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact. This role is eligible for a $5,000 bonus as well as up to $5,000 for relocation expenses! New-to-Mastery Teachers can expect a starting annual salary of between $60,000-$111,000 based on years’ experience and level of education. The Opportunity: Mastery Camden KAPS is a full-time Emotional Support Program serving grades K-12 in Camden, New Jersey. Mastery Camden KAPS serves students from all 6 Mastery Camden Schools and contracts with SESI for programming. Camden KAPS has ES classrooms of 12 students supported by both a Special Education Teacher and a Behavioral Aide. Students all receive grade level curriculum as well as academic intervention targeted to their instructional level. Camden KAPS is seeking a Middle School Special Education Teacher/Case Manager. This role would be responsible for teaching Math and Science to grades 6-8 and Case Managing a homeroom of 12 students. This role would be hired by Mastery Schools of Camden and supported by both a Mastery Leader and a SESI Leader. At Mastery, all means all. Nearly one quarter of our students have individualized education plans (IEPs) to help ensure they get the educational opportunities they need. As an Elementary Special Education Teacher you will work with a team of teachers, case managers, school leaders, and central office support staff to help push the boundaries of what’s possible for your students academically, emotionally, and physically while also developing your craft. Along with managing student IEPs you will deliver research-based interventions and monitor progress across a series of systems we’ve designed and tailored to deliver the best outcomes for students and accelerate your own professional growth. At Mastery, we have a robust response to intervention program, and we are excited for you to bring your enthusiasm, skills, and experiences to the team. In our 7th-12th Grade interventions we use iReady, Read180, Code and Foundations to support our readers who are struggling and iReady, Math180, IXL and Numberworlds to support our mathematicians. Across the Mastery network our Specialized Services Programming spans from an itinerant to supplemental level of support. Our preference is for our students with IEPs to spend the minimum amount of time in self-contained classrooms and our school-based and central office-based Specialized Services Team members help our Special Education Teachers and Classroom Assistants build a comprehensive level of support. We strive to maximize our teacher-to-student ratio in our Special Education programs and have multiple classrooms across our network specifically tailored for students who are English Language Learners, students with Autism Support needs, students with Emotional Support needs, students with Multiple Disability needs, and students with Life Skills needs. At Mastery we value Continuous Improvement and want to ensure you learn and grow in your craft so we have professional development or peer collaboration time built into our staff calendar. Duties and Responsibilities: Drive student achievement and set high expectations for all students Commit to professional growth, self-reflection, a receptiveness to feedback, and a desire to continuously improve Implement rigorous and appropriate lesson plans, assignments, and assessments in cooperation with Mastery school-based leadership and curricular resources developed by Mastery’s central office Academic Team Work closely with school leaders to analyze student assessment data to measure progress and use data to inform instruction Collaborate in grade level teams to discuss student work, share best practices, plan events for joy and humor, and ensure student mastery of standards Engage families in their children’s education by building relationships and maintaining regular communication Demonstrate genuine interest, belief, and care for students’ personal and academic success Respond positively and effectively to challenges with a solutions-oriented resiliency Education, Experience, and Skills: Bachelor’s degree required with a record of personal, professional, and/or academic achievement Teacher certification - completed or in process Demonstrated expertise in subject area Outstanding instructional skills driven by data and delivered through rigorous and engaging strategies Physical Requirements: Ability to physically perform the essential duties of the role, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speaking loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets/shelves; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to two (2) hours looking at a computer monitor, using a keyboard/mouse, and typing. Mastery's Benefits Package: We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as a Benefits VIP Helpdesk to help you navigate various benefits-related topics. Please go here to see all of our Benefits offerings ! Annual Calendar: As you plan to make Mastery your new work home, please feel free to review our Calendar for the 25/26 School Year . We like to think our calendar is a benefit of working here too! Why You Should Apply: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Posted 30+ days ago

Bilingual (Fluent in Spanish) Support Teacher - 2025/2026 School Year-logo
Bilingual (Fluent in Spanish) Support Teacher - 2025/2026 School Year
Mastery Charter SchoolsCamden, NJ
About Mastery: Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact. This role may be eligible for a signing bonus. New support teachers start at $43,500, with Mastery offering up to $49,500 based on experience and education. Salaries range from $43,500 to $61,500, with growth opportunities as your career progresses. The Opportunity: The Support Teacher will work together with lead Bilingual Teachers to create a warm and welcoming school culture that is driven by student achievement. Mastery is looking for urban educators who are committed to outrageously high expectations and high support for linguistically and culturally diverse students. Check out more about Mastery's Multilingual program HERE . Duties and Responsibilities: Partner with lead bilingual teachers to implement curriculum and utilize classroom routines and procedures with consistency in English and Spanish Work closely with lead teachers to analyze student assessment data and use data to inform instruction Provide small group instruction to students to provide responsive and individualized academic support to ensure they master content Collaborate in grade level teams to discuss student work, share best practices, and ensure student mastery of standards Engage in lesson planning and preparation to support strong execution of classroom instruction Actively participate in on-going training and professional development in the spirit of continuous improvement Provide substitute teaching coverage for colleagues, as needed As instructional and classroom management skills gradually increase, may be responsible for providing whole group instruction to students in select subjects (up to two whole group classes per day) Assist lead teacher with other student responsibilities as requested Additional roles and responsibilities may be assigned by supervisor Qualifications: The ability to motivate and challenge students and maintain a highly orderly classroom environment Receptiveness to feedback and a desire to continuously improve A strong sense of personal accountability for student achievement A belief that all students should be held to high standards A positive attitude and a drive for personal excellence Must be fluent in English and Spanish Education and Experience: Associate’s degree required, Bachelor’s strongly preferred in Education or related field Previous student teaching, classroom teaching, or experience working or volunteering with school-aged children strongly preferred Physical Requirements: Ability to physically perform the duties and to work in the environmental conditions required such as maneuvering in classrooms; Standing, walking, sitting for long periods of time, speak loudly and clearly, seeing and hearing things both near and far away, stooping, kneeling, fine finger and hand manipulation in use of a computer, chalkboard, dry erase board or projector; Must be able to sit for up to two (2) hours looking at a computer monitor, using a keyboard and mouse and typing. #masteryschools Mastery's Benefits Package: We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as a Benefits VIP Helpdesk to help you navigate various benefits-related topics. Please go here to see all of our Benefits offerings ! Annual Calendar: As you plan to make Mastery your new work home, please feel free to review our Calendar for the 24/25 School Year . We like to think our calendar is a benefit of working here too! Why You Should Apply: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Posted 30+ days ago

Contact Government Services logo
Support Center (Service Desk) Manager
Contact Government ServicesWichita, KS
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Job Description

Support Center (Service Desk) Manager

Employment Type:Full Time, Mid-level
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Department: Information Technology

CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Qualifications:

  • Experience in one of the following disciplines: Information Systems, Information Technology,

Engineering, Management/Business Management, or Computer Science.

  • Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award.
  • Demonstrated experience re‐engineering or setting up service desks according to industry best practices.
  • Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment.
  • Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity.
  • Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.
  • Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness.
  • Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques.
  • Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs.
  • Demonstrated experience developing a customer care philosophy that ensures customer satisfaction.
  • Demonstrated experience analyzing service desk performance through various statistical and reporting methods.
  • Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy.
  • Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards.

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com

$57,400 - $73,800 a year