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Manager, Customer Support Engineering (Cse) - NA West-logo
Manager, Customer Support Engineering (Cse) - NA West
Fastly Inc.Denver, CO
Posting Open Date: 5/22/25 Anticipated Posting Close Date*: 7/22/25 Job posting may close early due to the volume of applicants. Manager, Customer Support Engineering (CSE) - NA West As a Manager for Fastly's Customer Support Engineering (CSE) team, you will be responsible for managing, inspiring, and developing a team of Customer Support Engineers (CSEs). Fastly recently merged the Mission Control team with the CSE team, as such you will also be responsible for overseeing the Mission Control services delivered by the CSE team, working closely with leadership in Customer Experience, APS, and Product. Fastly's Support Model sets us apart from competitors, delivering quick, accurate, and technical support to all our customers to ensure a best-in-class customer experience. With the addition of the Mission Control services, the CSE team proactively monitors key customer events and brings the same level of assistance and focus to these critical events. You will provide regular feedback and guidance to the members of your team to develop their careers and potential at Fastly. You will represent the CSE team in the region to both internal stakeholders and external customers. You will also be responsible for developing and refining processes, projects, and goals for the team, as well as staffing models. You will need to be familiar with debugging technical issues, including Network related issues and Live Event monitoring support, in order to guide your team. What You'll Do: Mentoring and growing individuals on your team, creating a positive team environment Assist in staffing models, hiring, and training Performance and quality reviews for your team members Oversee training, process development, and tooling to enable the team to be successful in all Mission Control functions, including monitoring and alerting of customer performance and traffic Ensure paid Live Event Monitoring (LEM) services are successfully delivered and bring value to customer and internal teams Customer communication within your region Working within Customer Experience team to scale our support model, including Mission Control services Collaboration and partnering with other teams across Fastly, including CS, Revenue, Product, Engineering, and Marketing What We're Looking For: 6+ years of experience in a technical, customer-impacting role, including time in a leadership role (team lead, manager, supervisor) Teaching and training experience, and the ability to connect with all types of learning and working styles Excellent communication skills, verbal and written, and familiarity with a distributed team model Proven track record of highly professional and personalized customer service in an enterprise environment Customer Focused with demonstrated results in delivering consistent results in terms of responsiveness, resolution, and CSAT at scale Technical background in Network Engineering, Network Operations, or similar field, with a solid understanding of networking fundamentals and underlying internet technologies Previous experience in CDN, web performance, cloud environments BA/BS degree or equivalent experience required, major in engineering, computer science, or MIS a plus We'll be super impressed if you have experience in any of these: Previous experience in Customer Support, Technical Account Management, Engineering, Professional Services roles, ideally with a background in CDN, Network Engineering, Cloud Computing, or other internet infrastructure products Experience with Zendesk, Service Cloud, or other support platforms; Slack, Google office suite, Atlassian suite (JIRA, Confluence) Strong networking and/or systems knowledge with an understanding of TCP/IP and other web-related protocols Demonstrable comprehension of global internet routing, with knowledge of the intricacies of BGP anycast behaviors and pitfalls. Sound understanding of how CDNs work and their position in the global Internet. You understand connection traversal, including DNS and TLS. Experience in system observability, alerting, and telemetry tools, such as Prometheus, Catchpoint, Grafana, syslog, etc. Work Hours: This position will require you to be available during core business hours. This position includes on-call and escalation schedules outside of core business hours Work Location(s) & Travel Requirements: This position is open to the following preferred office locations: San Francisco, CA Denver, CO Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. This position may require travel as required by your role or requested by your manager. ------------------------------------------------------------------------------------------------------- SF / LA Fair Chance Ordinance Statement Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary: The estimated salary range for this position is $129,470 to $172,632. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly's equity and discretionary bonus programs. Benefits: We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? For a U.S.-based role: We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.

Posted 3 weeks ago

IT Support Specialist-logo
IT Support Specialist
StravaSan Francisco, CA
About This Role Strava is the app for active people. With over 150 million athletes in more than 185 countries, Strava is where connection, motivation, and personal bests thrive. No matter your activity, gear, or goals, we help you find your crew, crush your milestones, and keep moving forward. Start your journey with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. As an IT Support Specialist at Strava, you'll be on the front lines of our technical operations, ensuring a smooth and empowering technology experience for our employees. From onboarding new hires to solving technical challenges, your role is essential in enabling productivity and fostering a high-performing workplace. This is a great opportunity to join a fast-paced, collaborative environment where your impact will be immediate and meaningful. We follow a flexible hybrid model that generally translates to around half your time on-site in our San Francisco office -roughly three days per week. What You'll Do: In this role, you will: Support Onboarding & Offboarding Ensure new hires are set up for success by provisioning hardware, software, tools, and access from day one. Partner with People Operations to offboard employees and handle the secure return of assets and access revocation. Technical Support Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively. Respond to help desk requests and manage tickets with a high level of professionalism and urgency. Assist with account and password resets, access requests, and day-to-day support inquiries. Process Documentation Accurately log support activities and solutions in the ticketing system. Create and maintain internal documentation to improve team knowledge and user self-service. Team Collaboration Collaborate with cross-functional teams to enhance onboarding/offboarding workflows. Share insights and propose improvements to optimize IT support processes and end-user satisfaction. What You'll Bring to the Team: We're looking for someone who has: 3+ years of experience in IT support or a similar role within a fast-paced, modern tech environment. Strong troubleshooting skills with hardware (laptops, peripherals, AV equipment) and software (cloud-based tools, SaaS platforms). Familiarity with ticket management systems (e.g., Zendesk, Jira Service Management) and best practices in documentation. A problem-solving mindset with the ability to learn quickly and adapt to evolving needs. Excellent communication and interpersonal skills, and the ability to work both independently and as part of a team. Nice to Have (But Not Required) Experience supporting Mac and Windows environments. Knowledge of identity and access management tools (e.g., Okta, Google Workspace). Previous experience working in a remote or hybrid workforce environment. Compensation Overview: At Strava, we know our employees are the most important ingredient to our success, and our compensation and total rewards programs reflect that. We take a market-based approach to pay, and pay may vary depending on the department and your location. Salary ranges are categorized into one of three tiers based on a cost of labor index for that geographic area. We will determine the candidate's starting pay based on job-related skills, experience, qualifications, work location, and market conditions. We may modify these ranges in the future. For more information, please contact your talent partner. Compensation: $105,000 - $111,000. This range reflects base compensation only and does not include equity or benefits. Your recruiter can share more details about the full compensation package, including the range specific to your location, during the hiring process. For more information on benefits, please click here. Why Join Us? Movement brings us together. At Strava, we're building the world's largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you're shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you're not just joining a company-you're joining a movement. If you're ready to bring your energy, ideas, and drive, let's build something incredible together. Strava builds software that makes the best part of our athletes' days even better. Just as we're deeply committed to unlocking their potential, we're dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We're backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we're expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. California Consumer Protection Act Applicant Notice

Posted 1 day ago

Direct Support Professional (Dsp) All Shifts Available!-logo
Direct Support Professional (Dsp) All Shifts Available!
Upstate Cerebral PalsyPoland, NY
The Direct Support Professional (DSP) is responsible to implement each individualized plan, attend to personal care needs, oversee the health, safety and well-being of the people we support, keep nurses advised, participate in Agency activities, transport and accompany people we support on activities in the community, assist in daily housekeeping and other facility-related duties and maintain documentation in either or both the residential and/or day habilitation / community habilitation/ school age program site. Join the Upstate Caring Partners Team as a Direct Support Professional Upstate Caring Partners is looking for energetic and motivated staff to work with individuals with disabilities to help them achieve their goals! The DSP provides care, support, and assists residents with activities of daily living. Full-time, part-time, and weekend only opportunities exist. Valid NYS Driver's License required. No previous experience needed - we provide paid training! BENEFITS Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off. Comprehensive Health/Dental/Vision Direct Deposit Flexible Spending Account (FSA) Retirement Plan 403(b) Life Insurance Voluntary Benefits Employee Assistance Program (EAP) Generous PTO Plans (Sick, Vacation and Employee Leave) Tuition Reimbursement Service Awards Employee Appreciation Events Employee Discounts Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org To access a copy of the job description Click Here - DSP Level II

Posted 3 weeks ago

Direct Support Professional-logo
Direct Support Professional
Independent Case ManagementMidway, AR
Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule

Posted 3 weeks ago

Client Support Specialist-logo
Client Support Specialist
FastsignsDaphne, AL
Benefits: Health, and Dental Insurance, Simple IRA Monday thru Thursday 8:30 am- 4:30 pm Friday 8:30 am- 3:00 pm Fun Team Atmosphere Locally Woman Owned Support salespeople and the production team Coordinate installation and site visits Keep records of customer interactions with Hubspot Follow communication procedures, guidelines, and policies Proofread and quality check all production-ready artwork and orders. Provide additional support to the sales team, production, and administration as needed Bonuses Skills: Proven customer support experience CRM Software Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree or equivalent preferred Strong computer skills including MS Office, Word, Excel, and G-Suite We are looking for someone to be a part of our team who wants a career path and personal growth. Compensation: $30,000.00 - $40,000.00 per year

Posted 30+ days ago

IT Litigation Support-logo
IT Litigation Support
CONTACT GOVERNMENT SERVICESAnniston, AL
IT Litigation Support Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities. Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format. Ensures systems availability, functionality, integrity, and efficiency. Installs new or modified litigation support hardware and software. Resolves hardware/software interface and interoperability problems. Maintains and controls the district's litigation support equipment inventory. Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. Promotes awareness of security issues among management and employees. Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. Performs other related duties as assigned. Qualifications: Must be a U.S. Citizen Bachelor's Degree (In related field) Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance Experience with Litigation Support principles, methods, and practices Experience with Litigation Support systems development concepts Performance monitoring principles and methods Quality assurance principles Familiarity with Technical documentation methods and procedures Familiarity with Systems security methods and procedures Oral and written communication techniques Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we've been growing our government-contracting portfolio, and along the way we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com

Posted 2 weeks ago

Preschool Substitute Teacher And/Or Office Support-logo
Preschool Substitute Teacher And/Or Office Support
Little LukesFulton, NY
Benefits: Flexible schedule Opportunity for advancement Training & development Preschool Substitute Teacher and/or Office Support Do you love young children? Are you enthusiastic and animated? Do you enjoy working with a team? Early childhood is an important time in the development of children. Having caring and loving caregivers is so important during the first five years of a child's life. At Little Lukes you can provide enjoyable and meaningful activities for the children in our care. Share your joy, apply now! Now Accepting Applications for Part Time Preschool Substitute Teacher and/or Office Support Substitute Teacher Job Details: Monday through Friday hours, flexible schedule based on your availability Starting as early as 7am to open the center, or office/closer job until 5:30pm based on schedule & your availability Substitute Teacher Jobs with hours varying each week. Flexible schedule 7 am - 5:30 pm. Opportunities for continuing education and advancement Center-based Daycare Job Requirements for Part Time Childcare Job: High School diploma or GED or equivalent NYS TA Certification preferred but not required Must enjoy children! High energy level and caring personality. Experience with special needs children and preschool aged children a plus Babysitting experience helpful but not required Independent office experience is a huge plus Little Lukes Preschool Jobs & Daycare Jobs: Join the Little Lukes Preschool and Childcare Center Team Today! "Real success is finding your lifework in the work that you love." -David McCullough We are looking for enthusiastic, dedicated people interested in helping young children explore, learn and grow. Experience with prior jobs in childcare or jobs in daycare setting, or preschool experience preferred. Working in Daycare requires a positive personality too! Do you have a teamwork mentality and caring attitude? If yes, please apply today! Why Choose a Little Lukes Daycare Job Near Me? Little Lukes offers a choice of locations throughout Central New York. You can enjoy career advancement, professional growth, educational support and individual mentoring. You will work in an inspiring atmosphere with plenty of opportunities for fun, growth and recognition. Competitive pay and benefits are paired with a flexible schedule and emphasis on work/life balance, making Little Lukes a top pick for jobs in daycare and preschool jobs for Central New York. Preschool Jobs & Childcare Jobs in Oswego and Syracuse area include: Receptionist (afternoons until 5:30pm) Lead Teacher Special Ed Teacher Teacher Assistant (TA) Daycare Opener (mornings as early as 7am) Childcare Center Closer (Afternoons 2:30pm or 3pm until 5:30pm) Substitutes for all positions and age levels The Little Lukes award-winning curriculum provides an invigorating learning environment for children ages 3 to 5 years. Our Teacher Assistant Jobs, Lead Teacher Job, Special Education Teacher Job, Substitute Teacher Jobs, and Opener and Closer jobs help us staff for an enriching environment for children in the daycare and preschool setting. Little Lukes offers pediatric speech language pathologist jobs, pediatric occupational therapist jobs and physical therapist jobs. We provide speech, OT and PT services to children in our integrated preschool classrooms, merging typically developing daycare children with preschool children with special needs. Choice of 6 locations in Oswego, Fulton, East Syracuse, Baldwinsville, Pulaski, and Camillus. Visit our website www.littlelukes.com to learn more about our programs. Apply today and learn more about this unique opportunity to work with children at Little Lukes. We can't wait to meet you!

Posted 2 weeks ago

Sr. Manager, Executive Support-logo
Sr. Manager, Executive Support
Geico InsuranceChevy Chase, MD
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. GEICO is looking for an experienced and highly skilled Senior Manager to lead our Executive Support Engineering team. Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission. This role is critical in providing specialized technical support to our Executive Leadership Team (ELT) and Senior Directors. The successful candidate will have a deep technical background, exceptional leadership abilities, and a proven track record in managing teams that provide high-touch, personalized support to top-level executives. Job Responsibilities: Leadership and Team Management: Lead, mentor, and manage a team of technicians specializing in executive support, ensuring high levels of service and responsiveness. Oversee recruitment, training, and professional development, fostering a culture of excellence, confidentiality, and reliability. Establish and maintain service standards and best practices tailored to the unique needs of executive-level stakeholders. Executive Technical Support: Ensure the delivery of top-tier technical support for ELT members and Senior Directors, covering a wide range of devices and systems, including laptops, mobile devices, video conferencing, and bespoke applications. Manage and resolve escalated technical issues promptly, ensuring minimal disruption to executives' workflows. Develop and implement proactive support strategies, including regular system checks and updates, to prevent potential issues. Coordination and facilitation of meetings and events for executive leaders. Technology Management and Optimization: Oversee the configuration, deployment, and maintenance of technology tailored to the needs of executive users. Evaluate and recommend new technologies and tools that can enhance the productivity and security of the executive team. Ensure compliance with security policies and procedures, particularly in handling sensitive information and data. Project Coordination and Management: Lead and coordinate special projects related to executive technology needs, including office moves, system upgrades, and new technology implementations. Collaborate with other technical departments and external vendors to ensure seamless integration and support of executive technologies. Communication and Stakeholder Engagement: Serve as the primary point of contact between the technical departments and the executive team, ensuring clear and effective communication. Provide regular updates and reports to senior management on the status of support services, including performance metrics and user feedback. Build strong relationships with executive stakeholders, understanding their unique needs and ensuring those needs are met. Continuous Improvement and Innovation: Stay current with emerging technologies and best practices in executive support and IT service delivery. Implement continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of the executive support function. Basic Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree preferred. At least 7 years of experience in technical support, with at least 3 years in a leadership role focused on executive or VIP support. At least 3 years experience in technical expertise in hardware, software, networking, and mobile technologies, with a focus on executive-level service. Preferred Qualifications: Excellent leadership and team management skills, with the ability to lead a high-performing team. Exceptional communication and interpersonal skills, with a professional demeanor and the ability to interact effectively with senior leaders. Strong problem-solving skills and the ability to work calmly under pressure. Experience with project management and familiarity with ITIL or other IT service management frameworks is a plus. High level of discretion and integrity, particularly in handling confidential and sensitive information. Annual Salary $136,325.00 - $212,175.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Posted 2 weeks ago

Senior Support Engineer-logo
Senior Support Engineer
OpenAISan Francisco, CA
About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You'll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies. Contribute to shaping the future of technical support in an AI-driven era. Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time. In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates. Ensure that operational readiness (monitoring, alerting, and fallback plans) is in place for any such changes. Design and refine incident response processes and documentation across strategic customers, engineering and support teams. Analyze operational metrics and incident RCAs to identify areas for improvement. Proactively recommend and implement enhancements to monitoring dashboards, alert configurations, and support workflows. Provide support coverage during holidays and weekends based on business needs. You might thrive in this role if you: Have a Bachelor's degree in Computer Science or a related field. A strong software engineering foundation is important for this role's success. Have 5+ years of experience in technical operations roles such as SRE/NOC, designing monitoring systems and resolving production issues in fast-paced and mission-critical environments. A strong track record of troubleshooting complex technical problems at the systems level. Have deep familiarity with modern monitoring, alerting, and observability practices. Hands‑on experience setting up or managing metrics, logging, and tracing for distributed systems (e.g., understanding of SLIs/SLOs, alert tuning, dashboard creation). Have proven experience leading incident response for high‑severity outages or service disruptions. Able to perform real‑time incident coordination, root cause analysis, and drive follow‑ups (post‑mortems, action items) to prevent recurrence. Knowledge of industry best practices for incident management and fault diagnosis. Have strong skills in scripting or software engineering (e.g., Python or similar) to automate repetitive tasks and integrate tools. Have solid understanding of cloud infrastructure and distributed systems fundamentals. Comfortable working with cloud services, load balancers, databases, and containerized applications. Are effective at working cross‑functionally in a high‑trust environment. Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders. You can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Posted 1 week ago

Certified Peer Support Specialist-logo
Certified Peer Support Specialist
CareBridgeCosta Mesa, CA
Be Part of an Extraordinary Team A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. Title: Certified Peer Support Specialist Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Schedule: Monday- Friday, 8:00am- 5:00pm PST Build the Possibilities. Make an extraordinary impact. The Certified Peer Support Specialist is responsible for care coordination and/or care management activities focused on the Wellness and Recovery of members. How you will make an impact: Primary duties may include but are not limited to: Identifies opportunities for engagement of members and their families in forming a supportive, recovery network. Develops and implements provision of onsite psychiatric discharge planning education at Recovery and Resiliency sites. Collaborates with Stabilization Teams as a member advocate in discharge planning education, resolution of barriers, and service transitions. Acts as a resource for staff on decision making and problem solving. Initiates and maintains contact with assigned individuals and providers to determine members response to services. Minimum Requirements: Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background. Peer Specialist Certification required. Preferred Skills, Capabilities and Experiences: BA/BS or MBA preferred. One year experience working as a Peer Support Specialist, after receiving certification is preferred. Knowledge of care-coordination and case management concepts strongly preferred. Knowledge of the Recovery process and the ability to facilitate recovery using established standardized mental health processes experience preferred. Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in self-directed recovery experience preferred. Knowledge of the signs and symptoms of mental illness & substance use disorders experience preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $20.89 - 31.34 hourly. Locations: California In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 1 week ago

Support Vehicle Mechanic-logo
Support Vehicle Mechanic
RTDDenver, CO
At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community. RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.) This position is responsible for the preventative maintenance, maintenance repairs, and inspections on RTD vehicles and equipment. This includes conducting detailed preventative maintenance inspections as well as removing, repairing, and replacing parts and components as necessary. The vehicles and equipment are required to be maintained in compliance with Department of Transportation, and Federal Railroad Administration regulatory statutes and requirements. This is a safety sensitive position subject to the rules and regulations of the Drug and Alcohol policy. Duties & Responsibilities: ESSENTIAL: Conducts self in an appropriate manner as a representative of RTD, working effectively in a diverse work environment, using prudent judgement at all times, performing duties in a safe manner, and assuring professional quality of services to all external and internal customers Performs preventative maintenance on RTD vehicles and equipment, which includes RTD required inspections as well as annual Department of Transportation (DOT) and Federal Railroad Administration (FRA) inspections. Operates vehicles while in strict compliance with RTD policies, directives, and procedures plus all Federal and Colorado traffic laws and regulations. This includes using proper defensive driving techniques. Periodically performs on street maintenance when needed, including operating RTD service/tow trucks and trailers. Completes all necessary forms, which includes, but not limited to, repair orders, service truck logs, core and warranty tags, and parts slips. Performs job responsibilities in a garage shop environment, which includes, but is not limited to, working with fumes, chemicals, various noise levels, at height, in confined spaces, and in various outdoor weather conditions as required. OTHER: Uses computer keyboards in conjunction with flat screen displays to interface with the Enterprise Asset Management System (EMS) to access and review maintenance information about RTD vehicles an record daily work accomplished. Performs other duties as assigned. Qualifications: Must be at least 18 years of age. 2 years' work experience in a mechanical shop or equivalent training or a combination there of. Must be able to read schematics and technical manuals plus have a basic knowledge of safety rules and regulations as they pertain to the position. Ability to pass RTD basic mechanics test and interview that shows demonstrated knowledge and ability to diagnose and repair electrical, hydraulic, and mechanical systems on diesel, electric, gasoline and propane-powered cars, trucks, and industrial equipment, including small engines. Ability to pass a pre-employment drug screen and physical ability assessment related to the physical requirements of the essential functions of the job. Must demonstrate the ability to bend, stoop, reach, and push/pull up to 50 pounds in a proper and safe manner Ability to work in a confined space, awkward physical positions, and at various heights Ability to work a flexible schedule, which can include off shifts Must own a well-rounded set of SAE and Metric mechanic hand tools with a lockable roll around tool cabinet to keep them secured in. Expectation is to have at least 80% of the tools listed on RTD's basic mechanics minimum tool list at time of hire and 100% by the end of the new-hire probationary period (See tool list attached). Will be required to obtain a Colorado Class A commercial driver's license (CDL) with air brake endorsement within 2 years of employment. Post CDL permit training and testing is provided in house by RTD. Will be required to attend industrial forklift training, pass a written plus demonstrate the ability to operate a forklift properly and safely within 2 years of employment. Forklift training and testing is provided in house by RTD Must possess a valid driver's license continually for the past 2 years. No DUI, DWI, or reckless driving in the past 5 years. We are considering all applications for this position up until the position close date of June 18, 2025. For consideration, please be sure to apply before the posting end date. SS-DS-2-9 2:00pm - 10:30pm Days Off: Sat, Sun EEO POLICY AND ADA ACCOMMODATIONS RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team at rtd.ta@rtd-denver.com. Pay Range: $32.72 - $37.78 Hourly RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ] RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate's relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.

Posted 1 week ago

Direct Support Professional I-Jh532924-logo
Direct Support Professional I-Jh532924
Institute For Community LivingNew York, NY
Work Schedule; Tues-Saturday 3pm-11:30pm ICL operates residential programs for adults with intellectual and/or developmental disabilities (I/DD). Nine facilities, located in Brooklyn, the Bronx and Manhattan provide varying levels and types of support. ICL residences are in buildings with 4 to 14 occupants and have 24/7 on site services. These programs promote the growth and independence of the individuals who live in the residence. Staff help to assess their strengths and provide services based on the skill level, needs and preferences of each individual and help individuals lead richer lives. You would be Responsible for: Under supervision, provide supports and services which involve advocating for, encouraging, guiding and teaching individuals in expressing personal choice, ensuring community integration, assisting individuals with personal hygiene care, toileting, lifts and transfers, dining, dressing, and meal preparation. You would help individuals to participate in games and recreational programs; coach and encourage individuals to develop daily living skills; and provide a clean, safe, and comfortable environment. You would work with other staff to carry out and record care plans and, in accordance with special instructions, you may administer medication. These positions are physically demanding. You would need to be prepared to act to ensure the health and safety of individuals in emergency situations. In some of the residences, you must be able to stand, bend, stretch, and lift bedridden and/or incapacitated individuals. To learn more about what direct support professionals do on the job every day, go to http://www.youtube.com/watch?v=cnK4z3KAqtE . Education: High school diploma or a high school equivalency diploma (such as a GED) or possess a Direct Support Professional (DSP) Certificate from an accredited public or private organization.

Posted 30+ days ago

Hospitality Service Support-logo
Hospitality Service Support
Hooters Of America, LLCMurfreesboro, TN
The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise. Performing the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu. Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations fully stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. Responsibilities Guest Happiness Food & Beverage Quality Assurance Order Accuracy Speed of Service Accurate Food Presentation Friendly & Attentive Customer Service Financial Management Responsible Cash Handling Brand Operating Standards Welcoming, Personal, & Courteous Ensures Proper Sanitation and Food Handling Prepared, in Uniform & Punctual for Shift Cleanliness Other Menu Knowledge Rotation Seating Aware of Events & Specials Sense of Urgency Store Events Spokesperson Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations Facility Maintenance and Cleanliness Ensures Products are Available for FOH Employees Must be 17/18 years of age or older Customer Service Skills Basic Mathematical Computations Skills Ability to Promote Brand Integrity Ability to Maintain Professionalism at All Times Ability to Communicate Clearly Ability to Work Well with Others Ability to Multi-Task within a Fast-Paced Environment Ability to Adapt to Change Menu Knowledge Knowledge of Sanitation and Use of MSDS All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply.

Posted 30+ days ago

Concert VIP Premium Support-logo
Concert VIP Premium Support
Ste. Michelle Wine EstatesWoodinville, WA
A Concert VIP Premium Support job in Woodinville, WA is available at Chateau Ste. Michelle. This role provides exceptional customer service experiences for Chateau Ste. Michelle's Summer Concert Series VIP program. This role will serve as an ambassador of SMWE by exemplifying excellence in guest service and creating a welcoming, memorable experience to Concert VIP guests. This is a seasonal role supporting Chateau Ste. Michelle's Summer Concert Series. Seasonal roles are typically May - October, or as seasonal business needs require. This role requires availability on evenings and weekends to support our Summer Concert Series. Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award-winning wines farmed in Oregon and Washington are an expression of all the best things about the Pacific Northwest - the spirit of people, the abundance of the land, and the excellence-driven culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Erath, A to Z Wineworks, REX HILL, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries. Concert VIP Premium Support job responsibilities include: Be friendly, courteous, and capable of interacting with a wide variety of personalities in a professional and polite manner, with an eagerness to meet the needs of every guest. Learn product information to assist guests with making selections and purchases. Operate POS/registers to sell wine and food. Set up concert reserve chairs and VIP chairs prior to doors. Perform any other duties requested by the tasting room management team. Assist management with the effective, tactful, and professional enforcement of various winery policies regarding guest use of the facility. Position Requirements: Must be at least 21 years of age with a high school diploma or equivalent. MAST Class 12 Permit and Food Handlers Permit required. 2+ years customer service experience. Must be enthusiastic with excellent customer service skills, enjoy working with people and possess a friendly, outgoing, and positive personality. Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Ability to work independently and productively. History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies. Your Compensation: $19.45 - $25.27 per hour based upon relevant experience. At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role. Benefits of working with Ste. Michelle Wine Estates: Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce. Culture at Ste. Michelle: We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level. We Care: We put people first - our team, our consumers, our customers, our communities. We Collaborate: We believe there is nothing we can't accomplish - together - and we believe lifting up those around us is essential to achieving both individual and collective success. Harvest your potential, Uncork the possibilities! Need assistance with the application process? Click here to review step by step instructions available in English or Spanish. Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster. Ste. Michelle Wine Estates participates in E-Verify. E-Verify is a United States Department of Homeland Security website that allows businesses to determine the eligibility of their employees to work in the United States. Please visit the following website for additional information: https://www.e-verify.gov/about-e-verify/what-is-e-verify

Posted 30+ days ago

Production Support Director I-logo
Production Support Director I
Truist Financial CorporationAtlanta, GA
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Temporary Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Leads a team or teams responsible for 24x7 production support for a major line of business or multiple lines of business. Leverages ITSM best practices and tools to ensure the seamless operation of technology systems and applications, with a focus on maintaining high availability, reliability, and performance. Provides strategic direction for the team and establishes effective standards and processes through continuous improvement. Has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews. Manages successful performance outcomes across managed service partners and external vendors. Collaborates closely with cross-functional teams, including technical and business partners and risk management stakeholders to reduce risks across the application portfolio. Provides input into organizational efforts to drive stability, resiliency, and continuous improvement across both client and teammate experiences. SCOPE: The differentiating factor between levels of Production Support Director is scope, such as size of budget and headcount, size and complexity of the application portfolio and complexity of the business line and related technologies. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Provide leadership and guidance to the production support team, fostering a culture of collaboration, innovation, and continuous improvement. Take charge of triaging and resolving high-priority incidents, ensuring effective and timely resolutions to minimize business and client impact. Collaborate with cross-functional teams to identify and address root causes of high-priority incidents, facilitating the implementation of permanent fixes. Communicate application/system stability, incident management, and problem management status to appropriate stakeholders, including executive leadership, providing input for improvement recommendations. Oversee the development and maintenance of a knowledge base to facilitate efficient incident resolution and problem identification. Play a contributing role in the development of an enterprise strategic IT plan. Stay informed about existing and emerging technologies as well as industry and bank issues relevant to production support operations. Provide input in the establishment and enhancement of incident and problem management processes, leveraging ITIL framework expertise. Manage acceptable performance outcomes for managed service partners and external vendors by tracking key performance indicators. Contribute insights to the establishment of key performance indicators (KPIs) and metrics to measure the effectiveness of stability, incident management, and problem management processes. Participate in budget planning and support salary administration duties as directed to meet budgetary goals. Perform staff development activities, performance appraisals, and setting performance expectations. Provide support for process improvement initiatives. Lead the effort to maintain an appropriate risk profile for the application portfolio through proactive identification and mitigation of risks, collaborating effectively with risk management stakeholders. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor degree and equivalent education and experience, which could include any combination of 5 years of experience in IT, 3 years' relevant business experience (i.e. making technical-related decisions on the business side), 2 years' experience in project management. Experience supporting incident management triage and accountability across on-premises and cloud architectures. IT Service Management (ITSM) expertise with Change, Incident, and Problem Management. Working experience with ITSM tools like ServiceNow. Familiarity with monitoring tools like Dynatrace, Splunk, CloudWatch, and SCOM. Strong communication skills and ability to work effectively with cross-functional teams, external vendors, and executive leadership. Analytical mindset and problem-solving skills. Knowledge of application technology stacks and infrastructure tools. Ability to manage client relationships and work collaboratively with internal technical and business stakeholders. Understanding of software engineering life cycle phases and process improvement models. Ability to translate strategic planning information into actionable business solutions. Preferred Qualifications: Experience supporting Agile teams/processes. Financial services industry experience. Experience working in Payments Processing PEP+ and MTS experience. Experience leading SREs. Mainframe application experience. OTHER JOB REQUIREMENTS / WORKING CONDITIONS Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Up to 50% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Posted 4 weeks ago

Direct Support Professional-logo
Direct Support Professional
Service SourceArlington, VA
Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Join Our Team! ServiceSource is proudly hiring a compassionate and skilled Direct Support Professionals for our Adult Day Support Programs for adults with developmental disabilities! ServiceSource has been building partnerships and providing services for adults with developmental disabilities in Northern Virginia for over 50 years. We continue to be a an employer of choice by offering: Great Pay! Position starts at $18/hr Work-Life Balance: 8-hour day shifts, Monday - Friday; NO Evenings or Weekends! Three (3) weeks of Paid Time-Off; eleven (11) paid Federal holidays Career Growth: Established internal upward mobility opportunities, Tuition Reimbursement, $500 annual Wellness and Personal Development Program Other Benefits: a generous Health/Vision/Dental plan with eligibility of earning up to $680 in health and wellness incentives, Retirement Planning and gifted matching in a 403b, 100% Paid Company Life and AD&D insurance, and much more! Job Summary This position is responsible for creating, leading, and supporting assigned participants in their daily programming in the areas of academic, social, life and leisure skills as well as recreational activities. Assist in the development and implementation of Personal Centered Individual Service Plans (ISP), including but not limited to social, community inclusion, communication, behavior, and skill development. Ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and Commission on Accreditation of Rehabilitation Facilities (CARF), as well as other funding sources and company policies and procedures. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Provide active engagement and support for all individuals assigned, including but not limited to community integration and inclusion, training, leisure, communication, mobility, behavior, personal care (feeding), bus loading and unloading, medication, safety and risk management. Provide input and implement Person Centered Plans (PCP) outcomes, support activities, and protocols as written in order to ensure a safe and healthy environment, proper documentation, and progress. Provide and maintain accurate information and documentation for the PCP, quarterly reports, and daily notes. Responsible for a safe, clean, and orderly environment. Immediately report any unsafe conditions, medical concerns to the Program Manager or designee. Follow established written protocols and plans. Report any allegations of abuse, neglect, and exploitation according to ServiceSource policies and procedures. Complete incident reports and adhere to health and safety regulations. Ensure and maintain accurate records and documentation per the PCP, regulatory and company standards. Inform the Program Manager or designee of missing or inaccurate information immediately. Communicate with family members, guardians, authorized representatives, residential providers and support coordinators regarding participant's illness, incidents, and progress at the direction of the Program Manager or designee. Keep team members apprised of any concerns. Additional Responsibilities Maintain participant records, daily notes, quarterly reports, per Medicaid, Licensure, and CARF standards. Participate and/or provide input for the PCP process (plan, quarterlies, daily notes) and work in conjunction with the team in the implementation, monitoring and review of the individual's written plan. Utilize appropriate behavior intervention techniques, proper lifting, feeding, and transferring techniques as written. Perform other responsibilities as assigned. Qualifications: Education, Experience, and Certification(s) Required: High school diploma or General Educational Development (GED) Required:Minimum one (1) year of experience working with adults with developmental disabilities or working in a related field. Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check. Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies. Employees who drive individuals in the community must possess a current and valid driver's license. Eligible drivers must have a good motor vehicle record (MVR). Driving requirements vary by site. If eligible to drive, must pass the online driving training within 15 days of hire. Knowledge, Skills, and Abilities Physical ability to support participants with personal care (feeding, toileting, transferring, etc.). Ability to relate well to people at all levels of an organization. Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software. Ability to solve practical problems and adapt to new information and guidance quickly. Excellent verbal and written communication skills. Detail-oriented and able to carry out work with the highest levels of accuracy. Ability to work independently and as part of a team. Knowledge of behavior intervention principles. Knowledge of community resources. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. Occasional exposure to outside weather conditions. We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions. PAY TRANSPARENCY POLICY STATEMENT: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information

Posted 30+ days ago

Part Time Support Lead-logo
Part Time Support Lead
Five Below, Inc.Farmington, MO
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $14.25 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 3 weeks ago

DTS Support Specialist-logo
DTS Support Specialist
Radiance Technologies, Inc.Huntsville, AL
Responsibilities Provide travel support at the organizational level for government civilian, military, and cross-org CONUS and OCONUS travel support. Review travel authorizations and vouchers in accordance with the Joint Travel Regulation (JTR) and applicable Business Rules. Implement travel processes within the STRIKE office and assist the Primary Organizational Defense Travel Administrator (ODTA) as needed. Serves as the STRIKE Travel Help desk to assist with troubleshooting and answering questions, notifying the workforce of upcoming required training as well as changes to regulations and business rules in the absence of the primary ODTA Provide support to obtain official passports, Aircraft and Personnel Automated Clearance System (APACS) and Travel Tracker / Individual Anti-Terrorism Plan (IATP) requests for OCONUS travel and foreign travel authorization requirements as needed. Assist travelers to resolve errors/issues within Defense Travel System (DTS) prior to escalating to the Defense Travel Management Office and SATO. Assist with Cross-Organization travel Required Skills and Experience Three (3) or more years' experience working with Defense Travel System (DTS), APACS, and IATP. Excellent oral and written communication skills. Strong organizational, problem-solving, and interpersonal skills. Professional demeanor and ability to work independently with minimal supervision. Ability to obtain a SECRET Clearance. Desired Qualifications Experience supporting Federal Government Civilians, Military Officers and Enlisted Soldiers. Demonstrated capability reviewing travel in accordance with Regulations, Law and Business Rules in a dynamic setting. Familiarity with DoD administrative and management environments. Experience with TJASS EOE/Minorities/Females/Vet/Disabled

Posted 1 week ago

Sr. Support Center (Service Desk) Manager-logo
Sr. Support Center (Service Desk) Manager
Contact Government ServicesMiramar, FL
Sr. Support Center (Service Desk) Manager Employment Type:Full Time, Mid-level /p> Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Qualifications: Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science. Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Demonstrated experience re‐engineering or setting up service desks according to industry best practices. Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment. Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity. Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships. Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness. Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques. Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs. Demonstrated experience developing a customer care philosophy that ensures customer satisfaction. Demonstrated experience analyzing service desk performance through various statistical and reporting methods. Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy. Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $73,800 - $106,600 a year

Posted 30+ days ago

Underwriting Support Technician (Hybrid)-logo
Underwriting Support Technician (Hybrid)
Utica National Insurance GroupNew Hartford, NY
The Company At Utica National Insurance Group, 1,500 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $1.5B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including Boston, NYC, Atlanta, Dallas, Columbus, Richmond, Chicago. What you will do We are seeking a highly organized and detail-oriented Underwriting Support Technician to join our team. As an Underwriting Support Technician, you will be responsible for securing, completing, and summarizing preparatory underwriting tasks for quotes, new policies, and renewal policies in accordance with the corporate workflow. Your role will also involve serving as a contact for underwriting and agents regarding new and renewal prepping and policy issue-closing (PIC) tasks. In this role, strong communication skills, a keen attention to detail, and the ability to work efficiently within designated timelines are essential. Essential Functions: Secure, complete, and summarize preparatory underwriting tasks for quotes, new policies and renewal policies in accordance with the corporate workflow. Process new and renewal prepping requests within authority. Serve as a contact for underwriting and agents on communication related to the new and renewal prepping and PIC tasks. Coordinate information using the OnBase, COMPRO and Mainframe systems as it relates to new business applications, policy change requests and E&O incoming documents, completing work accurately and meeting the assigned SLAs. Pull Workers' Compensation reports for applicable states and transfer to Onbase. Monitor, import and complete all necessary actions on incoming emails from all boxes including: Webcld, Webpld, Amendcld, EO.Apps, Underwriting Decisions and PIC.Requests. Webcld requires review of applications to determine incoming Lines of Business, complete quality control of new input via inquiry to detect errors and duplicate submissions and underwriter or agent contact depending on submission. Pull the Workers Compensation reports for applicable states and transfer to Onbase. Compile, complete and submit reports and documents as required. Perform Document Separation and Indexing. Monitor Onbase Exception Queues. Compile, complete and submit reports and documents as required. Additional Responsibilities: Complete tasks including, but not limited to, Right Fax, Single 2, 3,4,6's, Certificates, Regulatory Documents, and E&O Scanned. Maintain a strong customer service commitment by interacting with Profit Centers, Supervisory Staff, Home Office, coworkers and agents in support of efficient and effective work processes. Requires complete awareness and understanding of incoming email cyber security concerns and necessary reporting. Assist with special project work as needed. Performs other duties as assigned. Conforms with all corporate policies and procedures. Education: Associate's Degree preferred or Equivalent business experience. Experience: 2-4 years Insurance background. Hourly Rate: $17.90 - $20.00 The final salary to be paid and position within the internal salary range will take into consideration the individual's work experience, geographic location, education, certification(s) or additional qualifications, and scope and responsibilities within the role. Benefits: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: Medical and Prescription Drug Benefit Dental Benefit Vision Benefit Life Insurance and Disability Benefits 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) Health Savings Account (HSA) Flexible Spending Accounts Tuition Assistance, Training, and Professional Designations Company-Paid Family Leave Adoption/Surrogacy Assistance Benefit Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance Student Loan Refinancing Services Care.com Membership with Back-up Care, Senior Solutions Business Travel Accident Insurance Matching Gifts program Paid Volunteer Day Employee Referral Award Program Wellness programs Additional Information: This position is a full time hourly, non exempt (overtime eligible) position As part of our hiring process, candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. #LI-LH1

Posted 1 week ago

Fastly Inc. logo
Manager, Customer Support Engineering (Cse) - NA West
Fastly Inc.Denver, CO
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Job Description

Posting Open Date: 5/22/25

Anticipated Posting Close Date*: 7/22/25

  • Job posting may close early due to the volume of applicants.

Manager, Customer Support Engineering (CSE) - NA West

As a Manager for Fastly's Customer Support Engineering (CSE) team, you will be responsible for managing, inspiring, and developing a team of Customer Support Engineers (CSEs). Fastly recently merged the Mission Control team with the CSE team, as such you will also be responsible for overseeing the Mission Control services delivered by the CSE team, working closely with leadership in Customer Experience, APS, and Product. Fastly's Support Model sets us apart from competitors, delivering quick, accurate, and technical support to all our customers to ensure a best-in-class customer experience. With the addition of the Mission Control services, the CSE team proactively monitors key customer events and brings the same level of assistance and focus to these critical events.

You will provide regular feedback and guidance to the members of your team to develop their careers and potential at Fastly. You will represent the CSE team in the region to both internal stakeholders and external customers. You will also be responsible for developing and refining processes, projects, and goals for the team, as well as staffing models. You will need to be familiar with debugging technical issues, including Network related issues and Live Event monitoring support, in order to guide your team.

What You'll Do:

  • Mentoring and growing individuals on your team, creating a positive team environment
  • Assist in staffing models, hiring, and training
  • Performance and quality reviews for your team members
  • Oversee training, process development, and tooling to enable the team to be successful in all Mission Control functions, including monitoring and alerting of customer performance and traffic
  • Ensure paid Live Event Monitoring (LEM) services are successfully delivered and bring value to customer and internal teams
  • Customer communication within your region
  • Working within Customer Experience team to scale our support model, including Mission Control services
  • Collaboration and partnering with other teams across Fastly, including CS, Revenue, Product, Engineering, and Marketing

What We're Looking For:

  • 6+ years of experience in a technical, customer-impacting role, including time in a leadership role (team lead, manager, supervisor)
  • Teaching and training experience, and the ability to connect with all types of learning and working styles
  • Excellent communication skills, verbal and written, and familiarity with a distributed team model
  • Proven track record of highly professional and personalized customer service in an enterprise environment
  • Customer Focused with demonstrated results in delivering consistent results in terms of responsiveness, resolution, and CSAT at scale
  • Technical background in Network Engineering, Network Operations, or similar field, with a solid understanding of networking fundamentals and underlying internet technologies
  • Previous experience in CDN, web performance, cloud environments
  • BA/BS degree or equivalent experience required, major in engineering, computer science, or MIS a plus

We'll be super impressed if you have experience in any of these:

  • Previous experience in Customer Support, Technical Account Management, Engineering, Professional Services roles, ideally with a background in CDN, Network Engineering, Cloud Computing, or other internet infrastructure products
  • Experience with Zendesk, Service Cloud, or other support platforms; Slack, Google office suite, Atlassian suite (JIRA, Confluence)
  • Strong networking and/or systems knowledge with an understanding of TCP/IP and other web-related protocols
  • Demonstrable comprehension of global internet routing, with knowledge of the intricacies of BGP anycast behaviors and pitfalls.
  • Sound understanding of how CDNs work and their position in the global Internet. You understand connection traversal, including DNS and TLS.
  • Experience in system observability, alerting, and telemetry tools, such as Prometheus, Catchpoint, Grafana, syslog, etc.

Work Hours:

  • This position will require you to be available during core business hours.
  • This position includes on-call and escalation schedules outside of core business hours

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

  • San Francisco, CA
  • Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

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SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $129,470 to $172,632.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

For a U.S.-based role:

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.