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Senior Application Support Administrator-logo
Marsh & McLennan Companies, Inc.Bismarck, ND
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization. Our future colleague. We'd love to meet you if your professional track record includes these skills: Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users. Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders. Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience. Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations. Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing. Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels. Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams. Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools. Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards. Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness. Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 7+ years of experience in application support management, preferably within the insurance or financial services industry. Familiarity with ITIL processes and best practices for service management. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams. Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus. Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable. 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred. 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Application Support Administrator-logo
Clark InsuranceWhite Plains, NY
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Temporary Research Support Specialist I-logo
Cornell UniversityIthaca, NY
Temporary Research Support Specialist I The Opportunity This full-time research position is located within the Department of Natural Resources and Environment. The project aims to advance a critical institutional analysis of Monitoring, Reporting and Verification (MRV) applied to GHG emissions reductions in agriculture as part of our U.S. National Aeronautics and Space Administration (NASA-Acres)-funded project on carbon governance and digital agriculture. This person will conduct research on emerging developments in remote sensing, computer science, biogeochemistry, carbon governance, and finance that support visions of cost-effective and reliable "natural climate solutions". The work involves attention to technical and political debates regarding carbon accounting and the assumptions embedded in decarbonization of agrifood value chains and pursuit of carbon offsets from farmland. This person will conduct empirical analysis at the intersection of technological innovation, political economy, agriculture, and carbon governance. Social scientists interested in technology, agtech innovation ecosystems, regenerative agriculture, and global environmental change are encouraged to apply. A broad range of methodological orientations are relevant. Successful applicants will have a PhD in a relevant field (PhD must be completed at the start of the appointment), a critical and interdisciplinary orientation, and a strong publication record (relative to career stage). This person will work closely with Steven Wolf. This work is linked to the Cornell Institute for Digital Agriculture - https://digitalagriculture.cornell.edu/ and NASA-Acres - https://www.nasaacres.org/ , both of which present great opportunities for intellectual engagement and pathways to impact. The person hired into this position will have an opportunity to develop and pursue a professional development plan to advance their continued growth. Questions about the position can be directed to Steven Wolf, saw44@cornell.edu. Anticipated Division of Time: 90% research and 10% of dissemination of results, other outreach activities, and miscellaneous tasks. This is a full-time position at 100% FTE. This is a one-year term appointment that is contingent upon available work, funding, and performance. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. Visa Sponsorship is not available for this position and relocation assistance will not be provided for this position. About the College, School, Unit or Department The College of Agriculture and Life Sciences (CALS) is a pioneer of purpose-driven science and Cornell University's second largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education, and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: We believe that achieving next-generation scientific breakthroughs requires an understanding of the world's complex, interlocking systems. We believe that access to nutritious food and a healthy environment is a fundamental human right. We believe that ensuring a prosperous global future depends on the ability to support local people and communities everywhere. By working in and across multiple scientific areas, CALS can address challenges and opportunities of the greatest relevance, here in New York, across the nation, and around the world. What We Need PhD in a relevant field (PhD must be completed at the start of the appointment), Exceptional written and oral communication skills in English A critical and interdisciplinary orientation Strong publication record (relative to career stage) Experience incorporating the perspectives of multiple communities. Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell. Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell. Visa sponsorship is not available for this position. Relocation assistance is not available for this position. Cornell is an equal opportunity employer. For more information, visit hr.cornell.edu/eeo. University Job Title: Temporary Research Support Job Family: Temporary Academic Support Level: No Grade - Annual Pay Rate Type: Salary Pay Range: Refer to Posting Language Remote Option Availability: Onsite Company: Contact Name: Bert Whalen Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at accommodations@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2025-07-21

Posted 4 weeks ago

Hospitality Service Support-logo
Hooters Of America, LLCKaty, TX
Overview: The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise. Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu. Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. Responsibilities: a. Guest Happiness Food & Beverage Quality Assurance Order Accuracy Speed of Service Accurate Food Presentation Friendly & Attentive Customer Service b. Financial Management Responsible Cash Handling c. Brand Operating Standards Welcoming, Personal, & Courteous Ensures Proper Sanitation and Food Handling Prepared, in Uniform & Punctual for Shift Cleanliness d. Other Menu Knowledge Rotation Seating Aware of Events & Specials Sense of Urgency Store Events Spokesperson Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations Facility Maintenance and Cleanliness Ensures Products are Available for FOH Employees Qualifications: Must be 17/18 years of age or older Customer Service Skills Basic Mathematical Computations Skills Ability to Promote Brand Integrity Ability to Maintain Professionalism at All Times Ability to Communicate Clearly Ability to Work Well with Others Ability to Multi-Task within a Fast-Paced Environment Ability to Adapt to Change Menu Knowledge Knowledge of Sanitation and Use of MSDS All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply

Posted 30+ days ago

Support Bay Specialist-logo
U-HaulPlacentia, CA
Return to Job Search Support Bay Specialist PRIMARY FUNCTION: Under the direction of the Shop Manager or Shop Foreman at designated repair shops, tear down and rebuild component truck parts according to current industry standards in Ford/GM. Note: Essential duties are not exhaustive and may be supplemented as necessary. ESSENTIAL DUTIES: Position requires previous experience and satisfactory completion of repair courses in order to meet U-Haul standards. Must be able to safely operate a motor vehicle. Know and understand the functions of the following: transmissions, axles, water pumps, steering pump, alternators, starters, surge brake units, etc. Specialize in the rebuilding of component parts for trucks based on U-Haul standards as instructed. Ability to determine cause of failure and to repair or replace as needed. Identify failed parts compared to reusable parts in order to keep cost of repairs to a minimum. TOOLS/SKILLS/MENTAL REQUIREMENTS: Reading & comprehension of technical manuals & newsletters; explaining technical information; instructing less experienced personnel in performing repair duties Must use basic hand tools, power tools, micrometer, presses, pullers, cleaning machines, etc. Position requires close mental and visual attention on work coordinating manual dexterity with mental and visual attention. PHYSICAL DEMANDS: The work requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities; lifting minimum 50 lbs assisted or unassisted. WORK ENVIRONMENT: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 30+ days ago

Software Support Specialist-logo
Tyler TechnologiesLatham, NY
Description The Software Support Specialist handles issues which may require some research, thought, and troubleshooting skills. The Software Support Specialist will provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. You will learn how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product. Responsibilities Provides inbound phone, web, or email software support to resolve complex technical client inquiries and problems effectively and efficiently Analyzes data reports, forms, and web technologies Uses and programs SQL to resolve basic to moderate issues Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s) Assist Implementation Specialists and Project Managers in establishing issue priorities to ensure a timely and effective response and solution May assist with writing estimates for software modification specifications and documentation of support processes May submit client issues to development team for resolution as needed. Work on critical, highly complex customer problems that will spanning multiple applications and environments Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required May provide training to client end-users (typically via webinar) Creates or enhances documentation throughout the support process Contributes to company knowledge library and/or Tyler Community May participate in Early Adopter activities May participate in User Group meetings and activities Troubleshoot application deployments, recreate customer issues, and build proof of concept applications Write and interpret configuration scripts for customer environments to install programs, configure logging, and modify configuration files Apply advanced troubleshooting techniques to provide unique solutions depending on customer use cases Commits to expanding technological skills and knowledge of the Tyler products Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies Participate in the achievement of subject level agreements May participate in On Call coverage and may require shifts outside of normal business hours Communicate professionally, clearly, and appropriately with clients and coworkers Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients Solve problems effectively in an ever-evolving environment Demonstrate proficient knowledge of support processes, problem management tools and procedures Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients' confidence in the organization Maintain composure under pressure Resolve issues of easy-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications Work effectively both independently and in a team-oriented environment Assist other team members Provide limited hardware and operating system support Effectively utilize available resources Accurately record all details and progress in incident tracking system(s) Qualifications Previous experience required in a software support position, or in a position which demonstrates systems knowledge and experience is a plus Excellent interpersonal skills. Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues Strong organizational skills Effective analytical ability, particularly in a technical environment Excellent written and verbal communication skills Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. Experience working with relational databases or SQL preferred. Knowledgeable with Microsoft Office Knowledge and understanding of software development tools a plus. Ability to travel preferred Must be local to Latham, NY Must be willing to fill a shift that supports our clients between 6:00 am and 8:00 pm EST

Posted 30+ days ago

Technical Support Supervisor-Remote-logo
Compass Group USA IncREMOTE, AZ
Compass Technology Salary: $65,000-$70,000 Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job Summary The IT Service Desk Supervisor supports Compass Group's corporate and field associates by leading a team that addresses technical needs. Reporting to the Service Desk Director, this role provides hands-on leadership, coaching, and oversight to ensure effective user support and alignment with team goals. Key Responsibilities Operational Oversight: Manage daily technical support operations, ensuring service levels are met and incidents are addressed promptly, especially those indicating broader issues. Team Leadership & Development: Supervise and mentor staff, conduct training on troubleshooting and customer service, facilitate cross-training, and lead recruiting efforts. Promote a coaching culture and provide regular feedback. Strategic Planning & Collaboration: Align team activities with organizational goals, participate in strategic meetings, and collaborate with IT and business partners to anticipate and meet support needs. Process Improvement: Analyze support metrics to identify trends and recommend improvements. Lead documentation efforts and standardize processes to enhance efficiency. Customer Engagement: Communicate clearly with users, manage expectations, and ensure timely resolution of issues. Serve as an escalation point for complex problems. Project & Change Management: Prepare for projects impacting users, assess business impacts of system changes, and ensure readiness for seasonal support variations. Documentation & Knowledge Sharing: Maintain support documentation, promote knowledge sharing, and contribute to budget planning and management. Role-Specific Duties: Collaborate with two other supervisors to ensure consistent support across teams. Serve as an escalation point for complex technical issues. Maintain and update knowledge base and support documentation. Perform additional duties as required. Qualifications Typically, 5+ years of experience in: · Technical/end-user computing support. · Coaching and mentoring Service Desk support technicians. · Implementation of user self-service support programs including chat support, knowledge centered service and user experience. Education Bachelor's degree in Management Information Systems, Computer Science, Computer Information Systems or equivalent combination of education and experience. · ITIL certification highly desired. · MCSA, A+, Network+, Security+ certifications preferred. · HDI Certified Support Center Manager (SCM) certification preferred. · Apple Certified Support Professional (ACSP) preferred. · Project Management experience preferred. Interpersonal Skills · Excellent verbal and written communication skills. · Excellent critical thinking and problem-solving skills. · Positive attitude and solutions-oriented thinking. · Superior customer service skills. · Ability to communicate technical concepts to both technical and non-technical audiences. · Ability to work in a fast-paced environment and adapt to chan Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here for paid time off benefits information. Req ID: 1440150 Compass Technology MARY DICKSON

Posted 4 weeks ago

Administrative Support - Yuba City #614-logo
Les SchwabYuba City, CA
Job Description: Sales & Administration (Clerical & Sales Support) The Sales & Administration position is responsible for performing Administration duties related to store accounting and operations, assisting in the sales of tires and wheels to customers, providing excellent customer service and completing work according to company policies, procedures, and the Code of Conduct. Primary Responsibilities: Greeting customers; discussing customer needs and answering questions related to merchandise, vehicle repairs, and other issues; providing product and service quotes and referring customers to other qualified employees as necessary. Assists in store accounting and bookkeeping procedures; assists in the administration of Les Schwab credit program; assists with store inventory; and picking up merchandise and parts as required. Provides excellent customer service; promotes store sales; asks questions to identify customer wants and needs; refers customers to other qualified employees as necessary. Experience: Les Schwab offers opportunities for a variety of skills, with on-the job training. Qualifications: Excellent customer service skills and the ability to work in a rapid pace environment; occasional lifting up to 20 pounds; continuous standing and walking. Valid driver's license preferred. Pay and Benefits: $16.50 - $26.45 For full time positions after eligibility criteria are met, benefits include: Quarterly Bonus Medical, dental, vision, and life insurance Company-funded retirement plan Paid time off Short- and long-term disability Employee discount Tuition Assistance Benefits are subject to change at any time and governed by plan documents and Company policy. Higher minimum wage applies in applicable locations.

Posted 3 weeks ago

C
Carrier CorporationFlorida, PR
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. This position is for a senior professional with deep knowledge and highly developed technical expertise in Product and Technical HVAC Service who troubleshoots customer issues and provides critical training to our largest strategic account customers. Position will provide over the phone and on-site technical support for high profile strategic account customers to ensure timely resolution of complex issues. Position coordinates with local labor provider to implement proposed fixes from investigation and diagnosis of issue. This position is open to remote work within the USA. With candidate's location close to major airport. General Responsibilities Contributes as the technical post-sale subject matter expert for multiple HVAC products and services Resolves issues surrounding installation, usage, and training on products Maintain and assess warranty and non-warranty related issues Coordinates with customer service and sales team to identify customer support and service needs. Conducts training sessions, product demonstrations and develop criteria for evaluating effectiveness of training activities Obtains information from customer and technical organizations, engineering, software, and product requirements to prepare training projects for customers and team members. Ensure implementation of training program. Traveling up to 25% in the USA. Required Qualifications High school diploma or GED. 5+ years in light commercial/commercial HVAC service experience. Ability to travel 25% domestically. Valid Driver's License. Preferred Qualifications Strong interpersonal, analytical and communication skills. Ability to diagnose and resolve the customer complaint to ensure maximum equipment up-time. Sense of urgency, self-initiative, commitment, and sense of ownership is a must. Strong ability to work cross-functionally with both internal and external contacts. Highly organized with strong attention to detail, while also able to manage multiple priorities. Ability to work under pressure and handle complex customer technical issues. Must be a highly motivated individual. Capable of making decisions to resolve problems immediately. Knowledge of Microsoft Office and SalesForce.com a plus. Experience with defining, capturing, and improving key metrics. RSRCAR #LI-Remote Pay Range: $77,500.00-$135,250.00 Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice

Posted 4 weeks ago

Support Lead Part Time-logo
Five Below, Inc.Charlotte, NC
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 5 days ago

Performance Analysis & Evaluation Manager, Child Support / Enforcement (Onsite, DMV Area)-logo
ICF International, IncReston, VA
ICF is currently seeking a Performance Analysis and Evaluation Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Performance Analysis and Evaluation Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Performance Analysis and Evaluation Manager, you will be responsible for performance management, meeting performance requirements, and reporting. The Performance Analysis and Evaluation Manager manages the IT Portfolio including the Capital Planning and Investment Control (CPIC), Earned Value Management (EVM), Performance Indicators, Budget Planning and Control, IT Governance and Enterprise Architecture The successful candidate should have relevant experience and a proven record of project performance evaluation and reporting, IT portfolio management, organizational and operational risk management. The contractor shall support measuring FPLS program effectiveness in the form of statistical analyses, management information (MI) reports, and benefit documents The hire of the Performance Analysis and Evaluation Manager, or any replacements thereof, must be approved in writing by the CO or the COR. Key Responsibilities: Assisting the federal staff and coordinate the annual submission of the Agency IT Portfolio summary and Major IT Business Cases Assisting federal staff develop future business cases that identify and document development efforts to meet DFS' mission, as well as maintain them through annual updates Monitoring and recommending updates to HHS' IT Dashboard that accurately reflects the investment summary and progress of FPLS' information in compliance with CPIC Informing and recommending updates to OMB's information technology governance practices, policies, and reporting requirements through a monthly IT Investment Compliance report to maintain compliance. Assisting federal staff implement, monitor and document all portfolio activities to demonstrate compliance with CPIC. These activities will be captured in the Monthly Status Report Assisting federal management respond to ad hoc data calls and/or requests for information about FPLS investment and Governmental compliance reports. These activities will be captured in the Monthly Status Report Basic Qualifications: M.S. or B.S. Required 5+ years of experience in IT asset management with a focus on compliance, auditing, inventory management, and contract management to include in-depth knowledge of ITAM principles, practices, and tools (e.g., ServiceNow, Flexera, etc.). 3+ years' experience of applied knowledge of Office of Child Support Enforcement regulations and program implementation Ability to travel up to 10% of the time Eligible to complete the HHS background verification process at the Public Trust clearance level Preferred Skills/Experience: Master's degree in business administration or information technology/computer science related field Experience in program and technology implementation Bachelor's degree in information technology, Business Administration, or a related field Vendor negotiation experience Professional Skills: Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities. Creating and maintaining quality control through repeatable, managed processes. Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure Sound business ethics, including the protection of proprietary and confidential information. Exceptional oral and written communication skills with attention to detail. Analytical, problem-solving, and decision-making capabilities. Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision. Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors. Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint. #Indeed #PMCSE Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $97,699.00 - $166,088.00 DC Client Office (DC88)

Posted 30+ days ago

D
Dean Dorton Allen FordLexington, MN
IT Support Associate Lexington, KY Dean Dorton, one of Kentucky's largest regional business and technology consulting firms, has an exciting opportunity for an entry level technology professional. This is a first level IT support role, assisting end users with hardware, software and network troubleshooting issues. Candidates will stand out if they have prior helpdesk experience or hands-on/virtual lab coursework or self-study toward technical skills and/or certifications. Join our growing technology team as a Technology Associate to assist our Managed IT Services clients with basic technology needs. Specific job responsibilities may include: Serve as the first point of contact for end-users seeking technical assistance over the phone or email Provide white-glove customer service through professional communication and follow-up Monitor service desk ticket management platform Respond to IT requests and inquiries in a timely manner Efficiently gather and document technical information Triage, troubleshoot, and/or escalate service desk tickets Serve as a liaison between end users and technical escalation teams Use knowledge base, support tools, and resources to effectively research and troubleshoot IT problems Perform remote troubleshooting through diagnostic techniques and pertinent questions Walk the end-user through the problem-solving process Key Competencies: Two year degree required, bachelors degree preferred Excellent verbal and written communication skills Strong drive for excellence and attention to detail Proficient analytical and problem-solving skills Ability to multi-task and prioritize well The Fun Stuff Work isn't all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below: Flexible work schedules and environment Unlimited Paid Time Off (PTO) Paid family leave, medical leave, and maternity/paternity leave programs Retirement benefits, including a best-in-class employer match and automatic profit sharing. Telemedicine, mental health resources and wellness program reimbursement Dean Dorton is an Equal Opportunity Employer. We're committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. We encourage you to apply for our available positions, even if you don't necessarily check every box on the description.

Posted 30+ days ago

Support Lead - Part Time-logo
Five Below, Inc.Doylestown, PA
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 3 weeks ago

Application Support Administrator-logo
Marsh & McLennan Companies, Inc.Fremont, NE
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

A
Aramark Corp.Magnolia, AR
Job Description The Administrative Support Worker is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker will be required to work well with customers, visitors, and employees in a professional and cheerful manner. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs Job Responsibilities Responsible for performing administrative functions including distributing mail, ordering, and stocking supplies, answering phones, and greeting visitors Assists unit management with clerical tasks in relation to accounting, payroll, receiving, and/or human resources including filing, data entry, record review and maintenance, etc. Greets customers, clients, and employees; answers inquiries or directs calls where necessary Maintain office memos and informative postings Operate technology, systems, and software such as voicemail systems, copy/scanners, personal computers, and MS Office At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Prior administrative experience preferred The ideal candidate will have a solid understanding of Microsoft applications, including but not limited to: Outlook, Word, PowerPoint, and Excel Demonstrates interpersonal and communication skills, both verbal and written Demonstrates strong interpersonal skills, accuracy, and attention to detail Requires frequent performance of repetitive motions with hands and/or arms Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Texarkana

Posted 3 weeks ago

VCF Support Account Manager (Vcf Sam)-logo
Broadcom CorporationBroomfield, CO
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply. Job Description: The VMware Cloud Foundation (VCF) division enables organizations worldwide to run their business critical and modern applications in a secure, resilient, and cost-efficient manner. With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX, and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few benefits of having a private cloud infrastructure powered by VMware Cloud Foundation. Together, our bold group of technology professionals with diverse backgrounds, spanning engineering, products, marketing, partners, professional services, and global support services, focuses on what can be best for the largest enterprises, governments, financial services, healthcare, manufacturing, and educational institutions of the world. The Elevator Pitch: Why will you enjoy this new opportunity? As a part of the Global VCF Support organization, a VCF Support Account Manager (VCF SAM) is responsible for optimizing and personalizing our customer's reactive and proactive support experience by advocating their requirements and priorities that drive sift resolution, and maximum uptime and removing technical blockers. The role provides a unique opportunity to interact daily with top-tier, strategic customer organizations from varied industries and allows you to have a significant impact on the customers' experience and success. You will build strong relationships with the customer(s) and various internal teams, with frequent collaboration across technical, sales, and operational teams to drive adoption and consumption of VCF and ensure that VMware by Broadcom is delivering overall best-in-class Support services. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? Within the first 2 months, you will complete onboarding, build familiarity with the tools we use daily in Support, and start to build relationships with key internal and external stakeholders. You will update and maintain an accurate record of your customers' most important activities. You will begin to lead customer-first interactions like kickoff calls and support weekly/quarterly reviews with minimal oversight. You will also start working with customers to understand their VCF objectives and priorities and prepare to obtain a VCP certification before the end of 6 months. Within the first 4 months, you will have a good understanding of your customer's product usage, business use cases, and technical architecture, and build trust among internal teams and customers. You will also have consistent control of low to medium-level escalations and complete the quarterly trainings. Within the first 6-9 months, you will be comfortable being the customer's technical liaison inside the support organization. You will have your VCP Certification in the first 6 months and have the ability to: proactively ensure that Support Requests (SRs) are driven to resolution without any gaps, independently run advanced-level escalations, work with peers for opportunities to enhance process/workflow internally, maintain customer retention rate of 90% or above, identify SR trends and create action plan(s) as required, and increase customer confidence in our platform and Support delivery. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? You own and are responsible for driving our premier customers' support experience. The type of work will include but not be limited to the following: Coordinate and lead recurring weekly/biweekly/monthly meetings with your customers to review their SR portfolio, identifying status, dependencies, and prioritization. Actively monitor and manage SR activity and trends using custom reports for additional insights. Update internal records regularly with the latest customer actions, priorities, and sentiment for leadership perusal. Oversee and direct Support Requests to the proper resources. Understand customer environment architecture and business use cases and ensure that information is available to internal teams when necessary to assist with quick problem resolution. Act as the single point of contact for the management and escalation of all Support-related activities by partnering with Account Teams and TAM (where applicable). Drive escalations to resolution within Support and Product Engineering groups by acting as the customer liaison and effectively communicating the technical issues and business impacts internally and externally. Coordinate all remote and onsite support engagements and lead get-well plans for customers to identify negative trends and act accordingly with internal teams to improve the Support experience. Provide advice and guidance to ensure successful ongoing usage and adoption of VCF and its components. Maintain current functional and technical knowledge of at least one product and provide best practice recommendations and answers to informal customer questions. Identify affected customer environments, communicate, and assist with the resolution of any VMware Security Advisories. Work with the Proactive Services team to identify potential issues in customer environments and communicate them to customers along with the impact and steps for resolution. Document and deliver formal and informal root cause analyses as needed for critical customer situations. Participate in Executive Business reviews and provide details that identify issue trends, corrective actions, and training opportunities based on customer SR data. What is the leadership like for this role? What is the structure and culture of the team like? The hiring manager for this role is a part of several Senior leaders in the VCF Support organization with multiple years of experience in customer-facing roles. The team is proud of the unique model within Support that emphasizes collaboration, transparency, and career growth. Additionally, we believe that open and respectful communication between peers and managers establishes a great culture that attracts diversity and promotes inclusion. In this role, expect to be challenged occasionally to bring your best, and your efforts will be widely acknowledged and rewarded. Requirements: Bachelor's degree. Relevant years of experience in lieu of a degree may be considered, plus 5+ years of related experience OR Master's plus 3 years. Notes: This is a full-time in-office position at the posted locations. Must have legal authorization to work in the US. R023498 Additional Job Description: Compensation and Benefits The annual base salary range for this position is $73,100 - $117,000. This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Posted 1 week ago

K
KLA CorporationBoise, ID
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment. Proactive communication that facilitates seamless collaboration and address customer requirements effectively. Provides assistance to Technical Support Engineers in resolving problems. Domestic and international travel is required on a regular basis. Must be able to troubleshoot and repair complicated electronics and electro-optical systems using standard methods. Must be proficient in use of DVMs, O'scopes and advanced electronic test equipment. Minimum Qualifications Employer will accept a Bachelor's degree in Engineering, Technology, or equivalent experience in the position offered or in a technical-related occupation. Technical military occupational specialties and training may be considered. Base Pay Range: $28.23 - $47.55 Per Hour Primary Location: USA-ID-Boise-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Posted 30+ days ago

Community Support Specialist (Youth)-logo
Burrell Behavioral HealthSpringfield, MO
Job Description: Job Title: Community Support Specialist Location: Springfield, Missouri Department: Youth Community Services Employment Type: Full-time Job Summary: Are you passionate about helping others and making a positive impact in your community? Join our compassionate and collaborative team at Burrell Behavioral Health as a Community Support Specialist! In this role, you will have the opportunity to work with youth and families, providing mentorship and guidance to help them overcome challenges and achieve their goals. You will gain incredibly valuable experience in the field of behavioral health while making a real difference in people's lives every day. Enjoy a uniquely welcoming and supportive culture, ample opportunities for professional growth, and a fulfilling career that offers variety and purpose. As a youth Community Support Specialist, you will work with youth and families in various capacities, providing mentorship, guidance, and hope to help them overcome challenges and achieve their goals. You'll have the chance to work in different settings, including clients' homes, clinics, and other community locations, ensuring that each individual receives personalized support tailored to their unique needs. This position offers… Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement- Company paid for work functions requiring travel Employee Discounts- Hotels, Theme Parks & Attractions, College Tuition Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits- Scroll down to bottom of this post to learn more Key Responsibilities: Deliver life-changing mental health services by providing top-notch care to clients out in the community. Empower clients through behavioral interventions by utilizing effective techniques like motivational interviewing, operant conditioning, and cognitive processing to help clients achieve their treatment goals and improve their overall well-being. Foster recovery and resilience by taking a supportive educational approach to promote improved functioning and meet the unique needs of each client. Manage a rewarding caseload by establishing and maintaining a manageable caseload, collaborating with supervisory staff to ensure a fulfilling workload that allows you to make a meaningful impact in clients' lives. Collaborate in client care by participating in staffing sessions to identify client needs, set treatment goals, and develop individualized plans for success. Respond to emergencies with confidence by using sound judgment and discretion to provide timely assistance during mental health crises. Ensure continuity of care by providing comprehensive follow-up services to clients, including follow-up for missed appointments, outreach, and engagement as needed. Grow and learn with Burrell by actively participating in staff development activities, such as meetings, training sessions, and workshops, to enhance your skillset and stay current with industry trends. Education, Experience, and/or Credential Qualifications: There are several ways in which you may qualify for this position including: Education, certification, or experience. Please scroll down carefully for more information: Bachelor's degree in one of the following fields of study: Psychology, Social Work, Sociology, Education, Criminal Justice, Family Studies, Counseling, Recreational Therapy, Human Services, Human Development, Child Development, Gerontology, Behavioral Science, Rehabilitation Counseling OR... Associate of Applied Science in Behavioral Health Support degree from an approved institution OR.... Work experience in a related human services field may substitute for educational requirements. *Related fields may include direct support such as case management, residential support, developmentally disabled support, vocational rehabilitation, and more. Four years of qualifying experience minimum or a combination of education and experience equaling four years required. OR.... Qualified Addictions Professional (QAP)- CADC, CRADC, CRAADC, CCJP, RADC-P, RADC, CCDP, CCDP-D Additional Qualifications: A valid driver's license and a reliable vehicle Strong communication and interpersonal skills Ability to work independently and as part of a team Flexibility and adaptability in a fast-paced environment Compassion, empathy, and a genuine desire to help others Keywords: Community Support, Social Work, Mental Health, Counseling, Case Management, Community Outreach, Advocacy, Support Services, Crisis Intervention, Behavioral Health, Human Services, Public Health, Nonprofit, Collaboration, Partnership Building, Networking, Cultural Competency Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

Posted 6 days ago

PT - Support Associate-2-logo
Tory BurchWaipahu, HI
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence. To Land This Role: One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Occasional overnight travel may be required Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 16.00 USD - 19.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Posted 1 week ago

IT Support Specialist-logo
Xcimer EnergyDenver, CO
Xcimer Energy leverages decades of research on Inertial Fusion Energy (IFE) combined with groundbreaking new laser architecture. Our mission is to deploy fusion power plants to meet global decarbonization goals as fast as possible. Xcimer has assembled a team of leaders in tough tech, fusion science, and manufacturing with a track record of rapid execution. Supported by leading investors, Xcimer is uniquely positioned to deliver limitless, clean, fusion power to combat climate change. Join us in powering a better world with inertial fusion! As an IT Support Specialist , you will apply your skills to develop and maintain critical IT systems while increasing our operational efficiency. We are looking for our administrators to apply their technical expertise, problem solving skills, and dedication to quality to positively impact the future of energy! Responsibilities Provide IT Help Desk support and be an IT resourcefor all employees at Xcimer Serve as the point of contact and administrator for Microsoft 365, Azure, and related services Setup, configure and maintainmachines and workspaces for employees Monitor and maintain the company network and internal services Define and document company IT policies Enforce security policies andcollaborate on their development and implementation Develop training documentation and material to communicate IT policies and onboard new hires Manage licensed software and administer company license servers Create/manage user accounts and enforce access control policy Maintain robust backup and archival systems to ensure data integrity and recovery Work closely with software and hardware engineering teams to ensure smooth operations Assist with the purchasing of software and equipment Qualifications 3+ years of experience as an IT systems administrator Experience with help desk support Experience administrating hybrid environments with both Windows and Mac OS systems Experience as an IT administrator for Microsoft Entra and 365 or equivalent technology Experience managing Microsoft Exchange, Teams, OneDrive and Intune environments Working knowledge of best practices in IT administration and system security Excellent technical and interpersonal communication Comfortable in a fast-paced, dynamic, and ambiguous environment A positive attitude, with a customer service-oriented approach and a passion for working with people Ability to earn trust, influence others, and maintain positive and professional relationships Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee of granted asylum Desired Associate’s degree in information technology, information systems, or related fields Experience developing integrations via webhook or REST API Familiar with Agile project management software and processes (Atlassian suite, Trello, etc.) Experience with on-premises server and database management Experience with CI/CD processes and Git version control Ability to set up automated workflows as scheduled scripts or batch jobs Previous experience with NIST 800-171 or other security focused standard Candidates may be considered for other positions at Xcimer Energy, and our actual base salary will be determined on an individual basis and may vary based on job-related knowledge and skills, education, and experience. The range is published in accordance with Colorado Equal Pay for Equal Work Act and California Equal Pay Act. Equal Employment Opportunity Xcimer Energy is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Xcimer Energy hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Xcimer Energy will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws. For more information on “EEO Is the Law,” please see here and here . Benefits Benefits Employee Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave (must be employed at time of birth or adoption), short and long-term disability, 401(k) with a company match of up to 6%. Paid Time Off: 15 days per year based on weekly scheduled hours, 10 paid sick leave, and 13 company-paid holidays for all regular employees (including part-time), fixed-term, and interns. Equity will be granted to eligible employees. Equity is designed to allow employees to share in company results and success.

Posted 4 weeks ago

Marsh & McLennan Companies, Inc. logo

Senior Application Support Administrator

Marsh & McLennan Companies, Inc.Bismarck, ND

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Job Description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

  • Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users.

  • Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders.

  • Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience.

  • Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations.

  • Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing.

  • Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels.

  • Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams.

  • Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools.

  • Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards.

  • Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness.

  • Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • 7+ years of experience in application support management, preferably within the insurance or financial services industry.

  • Familiarity with ITIL processes and best practices for service management.

  • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively.

  • Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams.

  • Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus.

  • Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable.

  • 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred.

  • 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Remote Work
  • Charitable contribution match programs
  • Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

  • https://www.instagram.com/lifeatmma/
  • https://www.facebook.com/LifeatMMA
  • https://twitter.com/marsh_mma
  • https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#LI-Remote

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