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Dialysis Modality: Peritoneal Dialysis Location: Quincy, Massachusetts Start Date: ASAP Hourly Rate: $25.00 per hour Position Overview We are seeking a qualified and dependable Care Partner to provide peritoneal dialysis support for an adult patient requiring ongoing assistance. This position offers consistent, one-on-one care rather than an agency rotation , allowing the Care Partner to build rapport and become a trusted and reliable part of the patient’s ongoing care routine. The patient is preparing for a transition to an assisted living environment, making continuity, clinical awareness, and professionalism essential. Comprehensive training will be provided , including patient-specific peritoneal dialysis processes , home or residential setup guidance, and ongoing support from our clinical care team to ensure the Care Partner is fully prepared and confident in their role. This position is well suited for an individual who values patient dignity, understands the complexities of dialysis care, and seeks to make a meaningful clinical and personal impact during a significant care transition. Primary Responsibilities Assist with peritoneal dialysis procedures in accordance with clinic protocols and care plans Ensure proper setup, monitoring, and breakdown of dialysis equipment and supplies Observe the patient during treatments and report any changes or concerns to the dialysis nurse or clinical team Maintain a clean, safe, and organized treatment environment Provide professional, respectful support that prioritizes patient dignity and safety Who We’re Looking For Prior experience with peritoneal dialysis strongly preferred Familiarity with peritoneal dialysis systems is preferred Open to in-home dialysis support and willing to complete provided training Ability to follow clinical protocols and accurately communicate observations Strong communicator who works well with a clinical team Must pass a Herewith background check What We Offer Consistent, stable weekly hours with a single client Training and guidance on patient-specific routines Strong clinical team support The ability to work independently while still being part of a dedicated care network

Caregiver Needed: Support for an Adult Client – Johnson City, TN Location: Johnson City, Tennessee (and surrounding areas) Pay Rate: $15/hour Schedule: Monday, Wednesday, Friday | 2-3 hrs (hours may expand based on client needs) We’re seeking a trustworthy and patient caregiver to support a 91-year-old male client in Johnson City, TN who values his independence but requires light assistance due to a recent fall and ongoing dementia care needs. Client Overview: Independent with cooking and personal hygiene High fall risk; uses a cane and walker Prefers a familiar, cluttered environment — caregiver must be respectful of his space Receives ongoing OT, PT, and home health visits Occasionally needs transportation assistance for errands, groceries, banking, and appointments Light housekeeping is welcome (dusting, sweeping), but personal items should not be moved Trust is essential Qualifications Minimum 1 year of caregiving experience (professional or personal) with total-care or mobility-limited clients Physically capable of performing safe transfers and hands-on care CPR/First Aid certification required Reliable transportation and proof of insurance Must pass a background check Dependable, patient, and compassionate communicator If you’re dependable, compassionate, and understand the importance of preserving a client’s independence and comfort, we’d love to hear from you. Hiring info: We’re looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here’s what we provide:✔️ Free background checks for all applicants✔️ A professional helper profile to apply for jobs easily✔️ Real-time job notifications for opportunities in your area✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you’ll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others. Get started today and make a meaningful impact in your community! Learn more about Herewith at https://herewith.com/helpers .

Dialysis Modality: Peritoneal Dialysis Location: Quincy, Massachusetts Start Date: ASAP Hourly Rate: $25.00 per hour Position Overview We are seeking a qualified and dependable Care Partner to provide peritoneal dialysis support for an adult patient requiring ongoing assistance. This position offers consistent, one-on-one care rather than an agency rotation , allowing the Care Partner to build rapport and become a trusted and reliable part of the patient’s ongoing care routine. The patient is preparing for a transition to an assisted living environment, making continuity, clinical awareness, and professionalism essential. Comprehensive training will be provided , including patient-specific peritoneal dialysis processes , home or residential setup guidance, and ongoing support from our clinical care team to ensure the Care Partner is fully prepared and confident in their role. This position is well suited for an individual who values patient dignity, understands the complexities of dialysis care, and seeks to make a meaningful clinical and personal impact during a significant care transition. Primary Responsibilities Assist with peritoneal dialysis procedures in accordance with clinic protocols and care plans Ensure proper setup, monitoring, and breakdown of dialysis equipment and supplies Observe the patient during treatments and report any changes or concerns to the dialysis nurse or clinical team Maintain a clean, safe, and organized treatment environment Provide professional, respectful support that prioritizes patient dignity and safety Who We’re Looking For Prior experience with peritoneal dialysis strongly preferred Familiarity with peritoneal dialysis systems is preferred Open to in-home dialysis support and willing to complete provided training Ability to follow clinical protocols and accurately communicate observations Strong communicator who works well with a clinical team Must pass a Herewith background check What We Offer Consistent, stable weekly hours with a single client Training and guidance on patient-specific routines Strong clinical team support The ability to work independently while still being part of a dedicated care network

Dialysis Modality: Peritoneal Dialysis Location: Quincy, Massachusetts Start Date: ASAP Hourly Rate: $25.00 per hour Position Overview We are seeking a qualified and dependable Care Partner to provide peritoneal dialysis support for an adult patient requiring ongoing assistance. This position offers consistent, one-on-one care rather than an agency rotation , allowing the Care Partner to build rapport and become a trusted and reliable part of the patient’s ongoing care routine. The patient is preparing for a transition to an assisted living environment, making continuity, clinical awareness, and professionalism essential. Comprehensive training will be provided , including patient-specific peritoneal dialysis processes , home or residential setup guidance, and ongoing support from our clinical care team to ensure the Care Partner is fully prepared and confident in their role. This position is well suited for an individual who values patient dignity, understands the complexities of dialysis care, and seeks to make a meaningful clinical and personal impact during a significant care transition. Primary Responsibilities Assist with peritoneal dialysis procedures in accordance with clinic protocols and care plans Ensure proper setup, monitoring, and breakdown of dialysis equipment and supplies Observe the patient during treatments and report any changes or concerns to the dialysis nurse or clinical team Maintain a clean, safe, and organized treatment environment Provide professional, respectful support that prioritizes patient dignity and safety Who We’re Looking For Prior experience with peritoneal dialysis strongly preferred Familiarity with peritoneal dialysis systems is preferred Open to in-home dialysis support and willing to complete provided training Ability to follow clinical protocols and accurately communicate observations Strong communicator who works well with a clinical team Must pass a Herewith background check What We Offer Consistent, stable weekly hours with a single client Training and guidance on patient-specific routines Strong clinical team support The ability to work independently while still being part of a dedicated care network

Dialysis Modality: Peritoneal Dialysis Location: Quincy, Massachusetts Start Date: ASAP Hourly Rate: $25.00 per hour Position Overview We are seeking a qualified and dependable Care Partner to provide peritoneal dialysis support for an adult patient requiring ongoing assistance. This position offers consistent, one-on-one care rather than an agency rotation , allowing the Care Partner to build rapport and become a trusted and reliable part of the patient’s ongoing care routine. The patient is preparing for a transition to an assisted living environment, making continuity, clinical awareness, and professionalism essential. Comprehensive training will be provided , including patient-specific peritoneal dialysis processes , home or residential setup guidance, and ongoing support from our clinical care team to ensure the Care Partner is fully prepared and confident in their role. This position is well suited for an individual who values patient dignity, understands the complexities of dialysis care, and seeks to make a meaningful clinical and personal impact during a significant care transition. Primary Responsibilities Assist with peritoneal dialysis procedures in accordance with clinic protocols and care plans Ensure proper setup, monitoring, and breakdown of dialysis equipment and supplies Observe the patient during treatments and report any changes or concerns to the dialysis nurse or clinical team Maintain a clean, safe, and organized treatment environment Provide professional, respectful support that prioritizes patient dignity and safety Who We’re Looking For Prior experience with peritoneal dialysis strongly preferred Familiarity with peritoneal dialysis systems is preferred Open to in-home dialysis support and willing to complete provided training Ability to follow clinical protocols and accurately communicate observations Strong communicator who works well with a clinical team Must pass a Herewith background check What We Offer Consistent, stable weekly hours with a single client Training and guidance on patient-specific routines Strong clinical team support The ability to work independently while still being part of a dedicated care network

Caregiver Needed: Support for an Adult Client – Johnson City, TN Location: Johnson City, Tennessee (and surrounding areas) Pay Rate: $15/hour Schedule: Monday, Wednesday, Friday | 2-3 hrs (hours may expand based on client needs) We’re seeking a trustworthy and patient caregiver to support a 91-year-old male client in Johnson City, TN who values his independence but requires light assistance due to a recent fall and ongoing dementia care needs. Client Overview: Independent with cooking and personal hygiene High fall risk; uses a cane and walker Prefers a familiar, cluttered environment — caregiver must be respectful of his space Receives ongoing OT, PT, and home health visits Occasionally needs transportation assistance for errands, groceries, banking, and appointments Light housekeeping is welcome (dusting, sweeping), but personal items should not be moved Trust is essential Qualifications Minimum 1 year of caregiving experience (professional or personal) with total-care or mobility-limited clients Physically capable of performing safe transfers and hands-on care CPR/First Aid certification required Reliable transportation and proof of insurance Must pass a background check Dependable, patient, and compassionate communicator If you’re dependable, compassionate, and understand the importance of preserving a client’s independence and comfort, we’d love to hear from you. Hiring info: We’re looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here’s what we provide:✔️ Free background checks for all applicants✔️ A professional helper profile to apply for jobs easily✔️ Real-time job notifications for opportunities in your area✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you’ll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others. Get started today and make a meaningful impact in your community! Learn more about Herewith at https://herewith.com/helpers .

About SpotOn We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Opportunity You’ll join the Sales Operations team as a Sales Support Specialist, managing the deal lifecycle from opportunity creation to underwriting approval. You’ll collaborate across Sales, Underwriting, Support, Implementation and Billing — delivering a seamless end-to-end experience. What You’ll Do Create and manage opportunities in Salesforce & DealHub for new deals, add-ons/upgrades, change of ownerships, and re-books Generate quotes, complete digital applications and enter deal data toward underwriting submission Work closely with Underwriting on incomplete applications and deals on hold Drive clear communication of requirements and next steps to the sales team Partner with Sales, Underwriting, Implementation, and Support to keep deals moving Process equipment add-ons and orders across multiple channels Maintain internal tracking of DealHub add-ons and coordination with shipping/fulfillment partners (POSRG, SpotOn, etc.) Monitor missing shipments, resolve discrepancies, and ensure correct fulfillment; send tracking and invoice details Receive, review and action Salesforce cases from sales reps and internal partners; verify deal details (MID, quote, proposal, documentation) Maintain spreadsheets and tracking logs for equipment cases and updates Send invoices and process billing in NetSuite and Salesforce; initiate credit memos and refunds (SOPF fees, billing corrections, etc.) Manage SaaS increases/decreases, billing changes, terminations, seasonal/paused accounts and communicate billing status Receive cancellation requests and coordinate equipment returns; verify eligibility and partner with Support on refunds and credit memos after approval Serve as the primary operational support contact for the sales teams, provide status updates and collaborate with internal teams to resolve issues quickly What You Bring Experience in sales operations, underwriting support, or account management Strong experience with Salesforce and DealHub preferred Exceptional attention to detail, organization and ability to manage time-sensitive tasks across multiple workstreams Excellent written and verbal communication skills Ability to work cross-functionally in a fast-paced environment Success in this Role Looks Like Deals move efficiently from creation to approval with minimal errors Sales, underwriting and partners receive timely updates and clear communication Equipment and billing tasks are completed accurately and on schedule Provide exceptional service and operational support Benefits: At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development Compensation: Our base pay range starts at $ 22.00 - $26.00 for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e-verify company.

Ready to redefine what's possible in molecular diagnostics? Join a team of brilliant, passionate innovators who wake up every day determined to transform healthcare. At BillionToOne, we've built something extraordinary—a culture where transparency fuels trust, collaboration drives breakthroughs, and every voice matters in our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we strive to build products that are 10x better than anything that exists today. Our people are our greatest asset:talented scientists, engineers, sales professionals, and visionaries united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion—every innovation you contribute helps remove fear of unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help build the future of precision medicine, this is where you belong. We are seeking a Senior IT Desktop Support Technician with strong experience supporting end users in a fast-paced, dynamic environment. The ideal candidate will have hands-on expertise in Google Workspace, VDIs, macOS, Kandji, Intune, and Jira Service Management, as well as a strong understanding of lab and regulated environments. This role is critical to ensuring operational excellence, leading IT support initiatives, maintaining compliance with HIPAA and security standards, and designing exceptional end-user experiences. The successful candidate will play a key role in managing IT inventory, improving support workflows, and ensuring seamless and secure IT operations across the organization. Responsibilities: Provide advanced desktop support for a diverse end-user environment, primarily focused on macOS and Google Workspace. Manage and administer device management platforms such as VDIs, Kandji, and Microsoft Intune to maintain system security and compliance. Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics. Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations. Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information. Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction. Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures. Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing. Collaborate cross-functionally to support new technology rollouts, system upgrades, and process improvements. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT desktop support or a similar technical role. Proven expertise in macOS and Google Workspace support within a professional environment. Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) — including request queues, automation rules, SLAs, and dashboards. Solid understanding of biotech lab IT environments and associated systems. Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations. Demonstrated ability to create and maintain clear, high-quality documentation. Experience leading IT operations or support initiatives in a high-growth organization. Strong problem-solving skills and a focus on designing exceptional end-user experiences. Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams. Nice-to-Haves: Experience configuring and automating workflows in Jira Service Management (custom forms, automation, integrations). Experience supporting CLIA-certified laboratory environments or other regulated scientific operations. Ability to plan, test, execute, and document technical projects. Experience working in biotech, healthcare, or regulated industries. Familiarity with security frameworks, incident response, and best practices for protecting sensitive data. Benefits And Perks: Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients Open, transparent culture that includes weekly Town Hall meetings The ability to indirectly or directly change the lives of hundreds of thousands patients Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80% Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%) Supplemental fertility benefits coverage Retirement savings program including a 4% Company match Increase paid time off with increased tenure Latest and greatest hardware (laptop, lab equipment, facilities) Free daily on-site lunches provided from top eateries A variety of perks on campus (state of the art gym, restaurant) Free on-site EV charging (compatible with all EVs, including Tesla) At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.). For this position, we offer a total compensation package of $143,883per year, including a base pay range of $82,824 - $103,530per year. BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For more information about how we protect your information, we encourage you to review our Privacy Policy . About BillionToOne BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. Our revolutionary QCT molecular counting technology enhances disease detection resolution by over a thousandfold using cell-free DNA—a breakthrough that's already transformed the lives of over half a million patients worldwide. Our Impact: We've pioneered game-changing diagnostic solutions that are redefining industry standards. Unity Complete™ stands as the only non-invasive prenatal screen capable of assessing fetal risk for both common recessive conditions and aneuploidies from a single maternal blood sample. In oncology, our Northstar® liquid biopsy test uniquely combines treatment selection with real-time monitoring, giving oncologists unprecedented precision in cancer care. Our Growth: From $0 to $125 million in Annual Recurring Revenue in just four years. We've raised close to $400 million in funding, including a $130 million Series D round in June 2024, achieving a valuation of over $1 billion. This backing comes from world-class investors including Hummingbird, Adams Street Partners, Neuberger Berman, Baillie Gifford, and Premji Invest. Our Recognition: Forbes recently named us one of America's Best Startup Employers for 2025 , and we were awarded Great Place to Work certification in 2024 —with an incredible 100% of our people reporting they are willing to give extra to get the job done . These honors recognize not just our innovation but the exceptional culture we've cultivated—one that remains authentically collaborative and transparent even as we've scaled. Our Future: Headquartered in Menlo Park with facilities in Union City, California, we're continuing to push the boundaries of what's possible in molecular diagnostics. Recent clinical outcomes data for Unity Fetal Risk Screen and new advances in cancer diagnostics prove we're just getting started. At BillionToOne, you'll join a diverse team of passionate innovators who believe that the best science happens when brilliant minds collaborate openly, think boldly, and never lose sight of the patients whose lives depend on our work. Ready to help us change the world, one diagnosis at a time? Learn more at www.billiontoone.com

NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We’re made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT ? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building. Job Title: Technical Support Specialist Location: Monrovia, CA, USWorkplace Type: Hybrid - On-Site JOB SUMMARY As an NZXT Technical Support Specialist, you’ll have the opportunity to make a difference in the lives of our fellow PC gamers and represent NZXT as a brand. Our team is made for those who take pride in helping others. We are looking for a talented Technical Support Specialist who has a passion for computers and technology to join our team. You will provide a great customer experience by using excellent in-depth knowledge of company products as well as by communicating effectively with team members within the Customer Service Department. Here, you’ll join us on a mission to deliver the best Customer Experience in the PC industry. The ideal candidate is detail-oriented with strong communication skills, both written and verbal. The candidate should have a passion for both hardware and software, the ability to troubleshoot, and have a strong work ethic. RESPONSIBILITIES Provide expert-level, product-specific troubleshooting for the full range of NZXT consumer products (cases, cooling, software like CAM, etc.) Deliver outstanding service and support to end-users using CRM platform. Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms. Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction. Be the first to evaluate the latest beta features. QUALIFICATIONS Strong passion for PC gaming and hardware Minimum 1-2 years of proven experience in Customer-Facing Technical Support within the Consumer Electronics, PC Hardware, or PC Gaming Industry Exceptional communication skills, both written and verbal Ability to work under pressure in a fast-paced environment Possess strong problem solving and troubleshooting skills Unwavering patience and empathy for helping solve customer issues Attention to detail and thoroughness Ability to methodically test for usability and performance issues Knowledgeable in computer hardware and software COMPENSATION Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, internal equity and alignment with market data. We offer a wide range of benefits including health/dental/vision, retirement and paid time off. All employees at NZXT receive equity as part of their compensation package. USA Pay Range $19 — $21 USD CULTURE & VALUES At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas: GIVE A SHIT - We’re obsessed with doing right by our community internally and externally. We care a lot We speak up We do what we say LEARN AND GROW - We see our challenges as opportunities. Progress over perfection. We are curious and aren’t afraid to try We take accountability We apply what we learn WIN TOGETHER - We elevate each other with unique perspectives and mutual respect. We are in this together—win or lose We lift each other up We value every voice KEEP IT SIMPLE - We remove complications to focus on what’s needed. We make it efficient We reduce friction We keep things user-friendly We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen. NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply. About the role: The Support Supervisor plays a critical role in ensuring our Product & Payments Support teams deliver exceptional service to our members while maintaining operational excellence across both internal and BPO partners. This role is equal parts coach, operator, and problem solver. The Support Supervisor oversees 6 internal agents and ~18 BPO agents, driving accountability on KPIs, coaching for performance, and ensuring alignment across teams. They are empowered to make independent decisions for membership exceptions, discounts, and escalated cases, while coordinating across Product/Engineering and Leadership during incidents. This role requires strong leadership, judgment, and technical depth to balance competing priorities, manage escalations, and drive quality outcomes. This role is hybrid to our SF office, 3 days per week in office. Here are some things you’ll be working on: Program & process management Oversee/manage support programs and tooling. Drive operational excellence across both internal and BPO teams, ensuring consistency of quality and standards. Monitor, analyze, and report on support metrics daily (CSAT, SLA etc.), flagging anomalies and opportunities for improvement. Leverage AI tools daily to elevate the ways in which the Support team works (think: Scorebuddy to manage conversation quality, Unwrap to identify support trends) Quality & performance oversight Conduct regular QA reviews across Tier 1-3 cases. Provide actionable coaching and performance feedback based on QA findings. Partner with the Support and BPO Manager to identify trends, performance gaps, and training opportunities. Team & partner collaboration Directly oversee scheduling for internal teams and ensure BPO coverage, flagging any gaps to Support Managers. Hold regular syncs with the BPO Manager to maintain alignment, quality, and accountability. Monitor queues throughout the day, stepping in to support members alongside agents when needed. Escalation management Serve as the first point of contact for member escalations, empowered to make decisions around membership exceptions, discounts, and escalated issues. Coordinate directly with Product/Engineering during outages, critical bugs, and high-priority issues. Leadership & communication Ensure important updates and high-priority communications are cascaded effectively across internal and BPO teams. Lead by example with a proactive, resourceful, and solutions-oriented mindset. Drive team development by identifying skill gaps and supporting training initiatives. What we're looking for in a candidate: At least 5 years’ experience in customer support, with at least 1-2 years in a leadership/supervisory role. Proven ability to coach and develop individuals and teams, with a track record of driving performance improvements. Strong written and verbal communication skills; able to influence cross-functionally. Experience managing QA processes, KPIs, and support tooling. Strong appetite for (and ideally some experience in) leveraging AI tools to enhance your work, and that of your teams. Skilled in balancing empathy with sound judgment when making customer-facing decisions. Comfortable coordinating with Product/Engineering during incidents and driving escalations to resolution. Bonus points if you: Experience managing BPO/vendor relationships. Exposure to project management, workflow automation, or process improvement. The good stuff: Mission-driven: You'll be joining more than just another startup. Our members’ success is at the heart of everything we do. Impact : We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often! Compensation : We offer a competitive salary and meaningful equity grants. Base pay is $90k-$110k, depending on experience and skills. Benefits & perks : From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost. Our core values: People come first : We prioritize people as we explore opportunities and work through challenges. Raise the bar : We push for greatness—for ourselves, each other, and our members. Own it : Trust and ownership let us make decisions with confidence. We love what we do : We bring passion to our work and love what we create for our members. Keep it real : Authenticity, respect, and transparency are at our core. The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors. Follow us on Medium , BuiltIn and Instagram to catch the latest stories about HoneyBook. Applicant Information When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information. We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others. Our Privacy Policy is here .

About Bluevine Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best. Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed. We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next? About the Role: We’re looking for an experienced IT Support Engineer to join our growing team and work alongside a global group of skilled professionals who are passionate about technology and driven by fresh ideas and innovative solutions. In this role, you’ll be the go-to IT partner for Bluevine employees—diagnosing hardware and software issues, resolving technical problems, and ensuring a smooth user experience. You will play a key role in maintaining strong relationships with internal stakeholders while contributing to major IT projects that enhance our infrastructure and support broader business initiatives. The ideal candidate has deep expertise in business IT systems, sharp problem-solving skills, and the ability to manage multiple priorities with clarity and calm. You’ll thrive here if you’re service-oriented, proactive, and eager to make a lasting impact through both hands-on support and strategic contributions. What You’ll Do: Provide in-person and remote IT support to employees, ensuring their tech needs are addressed efficiently and effectively Manage and maintain all IT infrastructure in our Salt Lake City office Lead onboarding sessions for new hires, ensuring smooth tech setup and access Partner with our security team to maintain a safe and secure environment for our end users and customers Troubleshoot hardware/software issues, process helpdesk tickets, and fulfill requests for accessories and equipment Take ownership of internal IT projects that improve systems, tools, or processes Serve as a primary contact for key applications and tools used across the company Deliver training sessions to help employees adopt new tools and technology What We Look For: 2+ years of experience providing hands-on IT support in a fast-paced environment Proficiency with both Mac and Windows systems (e.g., OS troubleshooting, updates, encryption, crash logs) Experience supporting video conferencing and phone systems (e.g., Zoom, Google Meet, Dialpad) Friendly, flexible, and service-oriented—you’ll be the face of IT in the Salt Lake City office Strong organizational skills and the ability to manage multiple priorities Ability to explain technical concepts in a clear, inclusive, and approachable manner to a diverse audience Experience using Jira Service Management or similar ticketing systems Experience with device management tools like JAMF and Intune; corporate networking tools such as Meraki; supporting distributed or remote teams; and/or working in startup environments is a plus. New Hire Base Salary Range: $72,200 - $84,300 Benefits & Perks (US Based ONLY) Excellent health coverage and life insurance benefits 401K with an immediate 3% company match PTO, Company Holidays, and Flexible Holidays Company-sponsored Mental Health Benefits, including 1:1 therapy Over $1,000 each year to spend on your personal wellness Monthly WFH stipends totaling over $1,000 annually Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents Access to financial coaches and education sessions Weekly catered lunches and fully stocked kitchen pantries Community-based volunteering opportunities #LI-Hybrid

At OneTouch Direct, we’re all about creating meaningful interactions. We aren’t just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies, we provide top-notch solutions while ensuring our customers walk away with a smile. As a Chat Sales and Support Representative at our Tampa location, you’ll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, you’ll be the friendly face (well, technically a friendly text!) that they turn to for help. What you’ll be up to: Engaging with customers through our chat platform, providing swift and friendly support. Understanding customer queries to deliver accurate and timely information. Inbound chat sales. No cold calling! Resolving customer issues with a cheerful and solution-oriented approach. Ensuring a seamless and delightful experience as you handle multiple chats. Knowing when to escalate matters to ensure customer concerns are fully addressed. Requirements Ideally, you have 1+ years of sales experience, but don’t worry if you’re just starting out! Experience in hospitality or a call center is a plus, but not mandatory. You possess excellent communication and writing skills. Comfortable using computers, including typing and navigating multiple tabs and systems. You’re passionate about resolving issues and making customers smile. You bring a dynamic, energetic personality to the team. Ability to juggle tasks, prioritize effectively, and manage your time. A strong phone presence with experience making lots of calls is a bonus! Benefits Full-Time Hours : Guaranteed 40 hours per week schedule, with overtime opportunities! GREAT Earning Opportunitie s: Competitive hourly pay PLUS weekly and monthly bonus opportunities! Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking! Great workplace : Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits : Health Care Plan (Medical, Dental & Vision) Growth : Opportunity for professional advancement as we grow! Promote from within! Culture : Diverse & Inclusive welcoming culture with Employee Resource Groups

We are currently hiring a Project Support in our Program Management Services Division, based out of our client's office in Maine. The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services.In your role as Project Support, your primary focus will be to bolster the contract management department, particularly in the realm of framework agreements. Your proactive approach and innovative contributions are vital to streamlining our processes, thereby enhancing our department’s performance. You will be entrusted with the meticulous collection, management, and reporting of all project-related documentation, including contracts, budgets, schedules, and meeting minutes. Salary Range: $40,000- $65,000 The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Responsibilities Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision. Ability to anticipate upcoming responsibilities or needs and use initiative appropriately. Perform and document basic data analysis functions. Perform other duties as required. Gain knowledge of policies and procedures related to the new service process. Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services. Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, this Project Support resource is responsible for monitoring the Customer Service Guarantee. Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues. Strive to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve. Participates in emergency storm restoration efforts. Works to enhance the communication of policies and procedures to our contractors. Learn SAP WMS Management System. Requirements 3 years of related experience in a customer service, customer focused construction or technical setting Lesser experience in combination with related Associates or Bachelor’s degree will be considered Effective written and verbal communicator Attention to Detail Able to Multi-Task Self-Motivated Ability to process data Benefits Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Flexible Work Schedule Health/Dental Insurance 401k Plan with Employer Match Short & Long Term Disability Profit Sharing Paid Time Off Leadership Development Program Fitness Reimbursement Tuition Reimbursement Referral Bonus Program Wellness Program Team Building Events Community Service Events

Are you passionate about helping individuals with special needs develop essential life skills and reach their full potential? If so, New Horizons is looking for an engaging Direct Support Professional to join our team. New Horizons is a nonprofit organization dedicated to serving individuals with special needs. With over 60 years of experience, we are committed to enhancing their quality of life and promoting their independence and inclusion in the community. In this role, you will be responsible for providing hands-on instruction and support to individuals with developmental disabilities in various life skills areas. Pay Rate: $21.25-$22.00 ***This position is in the San Fernando Valley - City of North Hills*** Current Openings We are particularly looking for open shift below. S chedule 1: Monday- Friday 6:00am-9:00am Granada Hills Schedule 2: Tuesday, Saturday & Sunday: 2:00pm-10:00pm Granada Hills Schedule 3: Wednesday: 3:00pm-10:00pm Saturday: 3:00PM-11:00PM Sunday 3:00PM-10:00PM North Hills Schedule 4: Weekday: 10:00pm-6:00am Weekday: 9:00am-2:00pm Saturday & Sunday: 7:00am-3:00pm or 3:00PM-10:00PM North Hills Schedule 5: Monday-Friday 6:00am-9:00am Reseda Ranch Schedule 6: Monday-Friday: 6:00am-9:00am Saturday-Sunday: 7:00am-3:00pm or 3:00pm-10:00pm/11:00pm Friday and Saturday NOC (11p-7a) ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following: Assists with living skill development and personal care needs of the residents as directed by the Home Manger and outlined in the resident’s individualized service plan (ISP).  This may include the supervision and/or assistance of cooking, shopping, doing laundry, showering, feeding, dressing, toileting, and mobility (this may include lifting a resident from a seated or lying down position) as indicated by the resident’s need. Administers medications to residents as directed by the facility’s Registered Nurse and as prescribed by the resident’s physician. Writes documents as assigned such as case notes, medication documentation, special incident reports, and emergency drill summaries. Transports and accompanies residents to recreational outings (ie movies, musicals, parks) and medical appointments using the agency’s 8-passenger van. Assists the Home Manager with day-to-day household management duties: food preparation and cleanup, housekeeping, and laundry. Handles resident funds and facility petty cash funds in accordance with facility policy and procedures. QUALIFICATIONS:  Because the needs of the consumers and the department often change, the individual must be willing to work in any home that is assigned. Also, when possible, must be willing to work on different days and different times than “regular schedule”. This person will primarily be working in homes designated as Moderately Challenging Homes. PHYSICAL DEMANDS:  While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Requirements Must speak English. * High School Diploma or equivalent required. * Driving required. Must be willing to drive 8-passenger van. * Must be at least 21 years of age. * Must have valid California Driver License and driving record acceptable to our insurance carrier * Legally driving for at least 3 years in the United States * Must successfully pass all pre-employment requirements, including background check, drug screening and physical Benefits Our Great Benefits Include: 30+ work hours eligible for part-time benefits (Medical, Vision & Dental) Paid sick leave Differential rates for Holidays All paid trainings including CPR/First Aide Discount Program Referral Program FSA And more...

This is a position within Keller Executive Search and not with one of its clients. Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Search and thrive in a fast-paced, collaborative environment as our dedicated Administrative Assistant. In this role, you'll provide essential support to our executive search professionals, ensuring seamless operations and contributing to client success in high-stakes talent acquisition. If you're searching for administrative assistant jobs in New York with remote admin flexibility, this is your chance to make a real impact in talent acquisition admin roles. Key Responsibilities: Manage executive calendars, schedule meetings, and coordinate travel arrangements. Prepare and edit correspondence, reports, and presentations. Maintain filing systems and manage documents related to client projects. Conduct research to assist with candidate sourcing and client needs. Support the team with various administrative tasks as needed. Communicate effectively with clients and candidates for a professional experience. Assist in organizing company events, meetings, and workshops. Requirements Prior experience as an Administrative Assistant or similar role. Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational and multitasking skills. Excellent written and verbal communication. Ability to handle confidential information with discretion. Attention to detail and accuracy. Works well independently and in a team. Adaptable in a dynamic environment. Benefits Compensation and Benefits (Upfront Highlights): Competitive salary: $72,000–$88,000 annually (depending on experience). Comprehensive health insurance (medical, dental, and vision). 401(k) retirement savings plan with company match. Paid Time Off (PTO) including vacation, holidays, and personal days. Paid Sick Leave. Significant opportunities for professional growth, skill development, and career advancement. Supportive, inclusive, and diverse work environment valuing collaboration and innovation. The chance to make a meaningful impact by connecting top talent with life-changing opportunities. Professional Growth Experience in a rapidly growing organization. Opportunity to expand responsibilities over time in executive recruitment. Hands-on learning and skill development in high-impact talent acquisition. Company Culture Flat management structure with direct access to decision-makers. Friendly, collaborative U.S.-based team empowering innovation. Open communication environment. No bureaucracy or rigid hierarchies. Results-oriented approach. Why Join Keller: Global Reach and Impact Join a top-tier international executive search firm with 512 member firms worldwide, 1,362 consultants, and the ability to fill 14,700 executive positions annually. You'll gain exposure to U.S. markets, global stakeholders, and high-stakes talent acquisition that drives transformative business growth. Career Acceleration Thrive in a flat, results-oriented structure with direct access to decision-makers, offering rapid professional development, hands-on learning in executive recruitment, and clear paths to expand your responsibilities in a scaling organization. Collaborative and Inclusive Culture Team up with a friendly crew that fosters open communication, celebrates diversity, and values innovation—free from bureaucracy, with a focus on teamwork and meaningful contributions to connecting top talent with life-changing opportunities. Work-Life Integration Enjoy the flexibility of remote work in a supportive environment that prioritizes your well-being, while making a tangible difference in industries worldwide through ethical, high-standard recruitment practices. Unmatched Professional Growth Benefit from opportunities to work on diverse, high-impact projects, including leadership assessments and HR advisory services, in a company committed to excellence, client success, and long-term employee development. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

We are hiring a dedicated and caring Direct Support Professional to join our Vocational Day Program team in Colmar, PA! In our vocational day program, direct support professionals support the program attendees with developing soft skills that will help them further develop their job skills and move towards competitive employment! Our quality-focused staff support individuals with intellectual disabilities in being active and valued members of the community by building skills, promoting wellbeing and personal growth in a supportive and collaborative environment. Work Schedule: Monday-Friday 8:15AM-3:45PM (full-time shifts set at program location in Colmar, PA) Essential Functions Work shifts, as assigned by the Program Manager and Team Lead, with the highest degree of dependability. Implement the Individual Support Plan (ISP), and Nursing Care Plan when applicable, for every individual participant. Implement behavioral support plans and follow therapeutic or medical protocols as directed. Support individuals with daily living activities, including personal care, meal preparation, housekeeping, and medication administration (as trained). Promote independence in daily activities, learning, leisure, and volunteer opportunities for individuals. Establish a secure, positive environment that nurtures individual’s needs, self-expression, and goals (valued outcomes). Help facilitate an individual’s inclusion in the community through experiences and activities. When applicable, transport individuals to and from program, and to various sites in the community throughout the course of the day, as assigned by Program Manager / Team Lead. Ensure a safe, clean, and supportive environment for all individuals served. Work with other staff members as required in implementing and carrying out services and activities to meet the needs of individual clients. Provide individualized or small group support based on daily assignments and the needs of an individual. Maintain accurate documentation and communication regarding individual progress, incidents, and observations. Provide accurate and timely communication to program management regarding individuals served. Communicate professionally and effectively with individuals, families, coworkers, and supervisors. Ensure own proper conduct and fair representation of Access Services and our values. Report any operational or staff concerns according to Agency established policies and procedures. Complete annual training requirements in a timely manner. Requirements Requirements and Qualifications Candidates must meet all qualifying and ongoing job criteria including background checks, physical examination results, and clearances. Education: High school diploma or GED preferred. Certification: Certifications in First Aid, CPR, and Community Participation Supports for DSP within six months of hire will be paid for and provided by Access Services. Experience: One (1) year’s direct care experience working with individuals with intellectual disabilities preferred. Driving: This position requires the ability to travel during a normal workday to successfully carry out the expectations of this position. Therefore, employees will need to drive their personal vehicle and/or an agency-owned vehicle to meet these expectations. Employee is expected to always drive in a safe manner, meet eligibility criteria outlined in our Motor Vehicle Policy, be available and willing to drive during work schedule, and successfully pass the Agency’s substance abuse screening at any time during employment. There may be limited exceptions, which should be identified and worked through with the supervisor. A valid driver's license, and access to a reliable vehicle during work hours. A U.S. driver’s license for at least two years (not including time with a permit). Must be listed as a driver on a valid auto insurance policy. Knowledge, Skills, and Abilities: Ability to teach basic daily living skills. Ability and readiness to provide personal care as needed. Ability to establish and maintain effective working relationships with individuals, their families, peers, supports coordinators and the general public. Ability to exercise good judgment and discretion in applying and interpreting laws, rules and policies governing Access Services programs and services. Ability to express ideas succinctly, both orally and in writing. Ability to work independently and in group settings, and ability to adapt to different working environments, as assigned for the day. Ability to maintain a cooperative and caring attitude with a view of seeing the needs of others as more important than one’s own needs. Commitment to Individual Rights and individuality of the person being served. Proficiency in, or ability to learn and use, workplace applications, platforms and technologies including Outlook, the Company Intranet, time and attendance system, the electronic healthcare record, and more. Ability to navigate network drives and basic hardware use and troubleshooting. Essential Working Conditions/Physical Demands: Work is primarily performed in community settings, and/or day program environments supporting individuals with intellectual and developmental disabilities. The environment may involve exposure to varying noise levels, temperatures, and occasional unpredictable behaviors. • Must be able to remain attentive, responsive, and engaged throughout shifts. • Regularly required to stand, walk, bend, kneel, reach, climb stairs, and assist individuals with mobility. • Must be able to lift, transfer, push, or pull individuals and objects weighing up to 50 pounds with or without assistance. • Requires the ability to safely push and maneuver individuals in manual or power wheelchairs, including over uneven surfaces and up or down ramps. • Must be able to assist individuals in and out of vehicles and safely secure them in wheelchair vans, using appropriate adaptive equipment and safety restraints. • May be required to provide hands-on physical assistance with personal care, positioning, or daily living activities. • Requires sufficient visual and auditory acuity to monitor safety, communicate effectively, and respond promptly to needs or emergencies. • Must have reliable transportation and the ability to accompany or transport individuals to community activities. • Personal protective equipment (PPE) may be required depending on specific activities or health and safety guidelines. Work in program sites and the community routinely providing direct care and support with individual(s). Stand, sit or run by self, or to provide proper care and supervision with an individual. Able to move and stay with an individual to keep them safe, both in home environment and community, both at near and far distances, even when an individual may struggle to meet identified expectations. Able to assist an individual who has fallen, regardless of weight or size. Walk, climb stairs by self, or to provide direct care ensuring individual’s safety, or to complete household and community tasks. Perform household tasks or tasks within the community such as laundry, cleaning, completing meal routines, shopping or dining out and, at the same time, ensuring individual’s safety and proper direct care and compliance with ISP. Benefits Compensation and Benefits: Full-time: starts at $17/hour, with adjustments made for education and experience; plus a competitive benefits package Our full-time comprehensive benefits package includes: ● Health, vision, Rx, and dental insurance with options for HSA/FSA. ● Mileage reimbursement and paid travel time between worksites. ● Employee Assistance Program (EAP). ● Referral bonuses. ● 401k match. ● Tuition reimbursement and college tuition discounts. ● 20 days paid off plus additional time with continued service. Paid holiday time. Catastrophic sick leave. ● Company paid Life Insurance as well as Long and Short-Term Disability. ● Ongoing professional development training. ● Discounts on various services. Perks with local credit unions. Access Services is an Equal Opportunity Employer.

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.   H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC).  The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI. The Service Desk Support Specialist responsibilities will include: Answering phones and entering initial ticket information. Helping to resolve simple issues. Providing password resets and account unlocks as needed Providing basic troubleshooting and problem resolution for supported applications Providing ticket escalation to Tier 2 technical support technicians. Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training. Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users.   Required Education: High School or equivalent diploma.   Required Qualifications: Three (3) years’ IT related experience Two (2) year's experience in Service Desk Tier 1 Support CompTIA Security+ CE Experience with Remedy Helpdesk systems   Desired Qualifications: Experience with SharePoint Requests for Services (RFS) application.   Clearance Qualifications: Must have a DoD Final Secret Security Clearance   Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com .   All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Surge Support Travel Team Lead to support our VA - End Point Support and Operations Monitoring (ESOM) contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Surge Support Travel Team Lead will be assigned to lead and manage a small, mobile team that travels within their assigned district to support events that require dedicated IT support. During surge events, the candidate will lead a multitude of IT tasks including asset deployments, imaging, and decommissioning. When not supporting surge events, the candidate will reside at a designated location, responsible for planning surge support events, assisting with local IT projects determined by End User Services (EUS) leadership and providing responsive IT support. Base Location: Edward Hines Jr. VA Hospital: Hines, IL Duration of Position: This role has an estimated duration until September 2029, with a possibility of extension. Salary Range: $69,000-79,000 annually. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate. Responsibilities: Team Leadership & People Management Lead, manage, and mentor a team of customer service engineers, providing daily guidance, technical direction, and workload prioritization during both surge events and routine operations. Conduct regular check-ins and performance evaluations, ensuring team members meet performance expectations and professional standards. Support professional development by identifying skill gaps, recommending training, and fostering a growth-oriented team culture. Promote a positive, collaborative, and accountable team environment aligned with Kentro values and customer expectations. Address personnel issues promptly and effectively, escalating to management or HR when necessary. Operational & Technical Responsibilities Serves as a dedicated lead resource for district surge support events; events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week. Ability to lead and work independently to support a variety of IT tasks including asset deployments, imaging and decommissioning, and other IT duties as assigned. Leads and supports critical IT initiatives as defined by EUS leadership, mitigating high priority backlogs. Ensures closure of assignments by documenting status with ServiceNow. Draws upon extensive IT knowledge to lead and support a team of customer service engineers, prioritizing critical problems and providing technical guidance during daily operations and surge events. Ability to use online reporting tools and Excel to mine data, generate actionable insights and create asset replacement schedules. May manages routine IT administration tasks and logging data in system, supports the installation, maintenance, testing and troubleshooting of computer systems and equipment, ensuring optimal operations. Provides responsive customer support, abiding by customer-specified Key Performance Indicators. Collaborates with District Project Managers, surge support travel teams, and onsite staff during surge events. Possesses the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment. Ability to stand and move throughout the work area for prolonged periods up to 8 hours. Communication & Interpersonal Skills Active listening: Understand customer needs and concerns fully before responding. Clear verbal and written communication: Explain technical issues in simple, customer-friendly language. Empathy: Show understanding and patience with frustrated or non-technical customers. Relationship building: Develop trust and rapport with customers and colleagues and direct reports. Professional demeanor: Represent the company with courtesy and confidence in all interactions. Customer-Centric Mindset Proactive attitude: Anticipate customer needs before they escalate into issues. Continuous improvement: Seek feedback to improve both personal and team performance and customer experience. Ownership: Take responsibility for resolving issues from start to finish while ensuring the team understands and meets customer expectations. Physical The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting and crawling to navigate through facility spaces to access and repair equipment. Requirements Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline; 5+ years of relevant experience; 8+ years of additional relevant experience may be substituted for education Experience in conducting routine system administration tasks and logging data in system admin logs Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment Candidates must meet the physical requirements of the role as listed in the job description. Preferred: ITIL v4 certification Knowledge of VA's organizational structure and IT environment Experience with MS bookings Experience with cloud-based infrastructure and deployment Previously held or currently holds a Public Trust – Tier 4 Travel: A EUO Surge Support Travel Team Lead will be a dedicated surge support resource. Depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week. Overtime is not authorized for any work to include this surge capacity. For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location. Health Requirements: This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation. Yearly Flu Vaccination Tuberculosis testing with a negative result Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us . #LI-SH1

Hi, Title – Technical Support Analyst Position – Fulltime Location – Philadelphia , PA Salary- $Open(Best Possible) Required Skills: Implementation, maintenance and support of server environments, local and wide area networks at al locations. May require sitting for extended periods of time. Four-year college degree in Computer Science, Information Systems or related field (two-year degree or technical certificate and relevant work experience may substitute for four-year degree). Interest in an knowledge of personal computer hardware and software. Minimum 3 years’ direct hands-on experience with Microsoft Windows support, computer hardware support, Microsoft Office support, and computer Windows and Wi-Fi networking support. Knowledge about Active Directory and VOIP. Minimum 2 years’ support experience with cellular phones and tablets. Excellent customer service skills; able to deal with people in pressure situations. Personal integrity and strong work ethic. Good customer service skills; able to deal professionally with people in pressure situations. Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest!.