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System Support Engineer-logo
System Support Engineer
Motorola SolutionsSchaumburg, IL
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview As a member of the Tier 4 Emergency Call Handling Support Team, the System Support Engineer will provide advanced technical support for Public Safety software solutions in a fast-paced environment and serve as an escalation point for complex trouble tickets. Job tasks include but are not limited to leveraging and maintaining their expertise in networking, telco, IT, PBX, and related telecommunications solutions to own the problem management of escalations and code-related issues reported from Operations up to Engineering. This department works with DevOps, Engineering, and Field Service Partners to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team. They are also rewarded with the opportunity to fix issues within the systems that ultimately save lives. Job Description We are seeking an experienced and highly motivated Sr. Systems Engineer to join our team. The ideal candidate will have a strong background in server/desktop support, networking (SIP, VoIP, routing, and switching), telephony hardware, troubleshooting software applications, and diagnosing complex system architectures. Create, update, manage, and resolve support tickets. Working with a diverse range of customers via phone and remote connections. The Sr. Systems Engineer will be responsible for ensuring the highest level of customer satisfaction by providing prompt, efficient, and accurate technical assistance. The System Support Engineer will: Provide high-quality technical support to customers through phone, email, chat, and remote desktop assistance. Troubleshoot and resolve complex hardware, software, computer, telecommunications, and IP-based network-related issues. Escalate unresolved issues to the appropriate internal teams or external vendors, ensuring timely resolution and effective customer communication. Create, update, and maintain accurate records of customer interactions, issue resolution, and support documentation in our ticketing system. Ability to effectively organize tasks, manage multiple priorities and deliver on customer commitments on schedule. Mentor and coach junior technicians, sharing knowledge and best practices to improve team performance and act as an escalation point for tier 3 support. Develop and maintain a deep understanding of our products, services, and systems to provide expert advice and guidance to customers. Creates Site Specific Methods of Procedures as necessary. Perform system site audits and provide findings and recommendations. Assist in creating and maintaining technical support documentation, including FAQs, knowledge base articles, and training materials. Collaborate with cross-functional teams, including Product Development, Quality Assurance, and Sales, to identify and address product-related issues and drive improvements. Participate in the on-call rotation, providing after-hours support as needed. Stay current with industry trends, emerging technologies, and best practices to continuously improve technical support services. Working knowledge of Analog and Digital Telephony Works variable shifts dictated by support needs. Provides input and participates in interviews of prospective Support Engineers for future sites or staff replacements. Possible travel to direct sites to fill the role of onsite support engineers or to troubleshoot escalated issues. This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience. A minimum of 6-7 years of experience in a technical role to include support, preferably in a software or technology company. Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues, isolate trouble and develop effective solutions. In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols. Familiarity with common software applications, web browsers, and virtualization suites. Excellent verbal and written communication skills, with the ability to convey technical information in a clear and concise manner. Strong customer service and interpersonal skills, with a proven ability to build and maintain relationships with customers and internal stakeholders. Ability to work independently and manage multiple tasks and priorities effectively. Experience with remote support tools, ticketing systems, and CRM software. Experience with firewalls and security-related applications Industry certifications, such as CompTIA A+, Network+, Cisco CCNA, Microsoft Azure, and Microsoft Certifications, are a plus. Target Base Salary Range for this role is $63,800 USD - $127,600 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience. A minimum of 6-7 years of experience in a technical role to include support Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Posted 1 week ago

Senior Manager, Technical Support Engineering-logo
Senior Manager, Technical Support Engineering
DatadogSan Francisco, CA
Datadog is seeking a highly motivated, results oriented Senior Manager to join our high-growth organization and cutting-edge team. Our Technical Solutions team shares technical and product expertise with customers through ongoing guidance, presentations, technical evaluations, and demos. You will oversee and architect a fast-growing global team and provide strategy for our Technical Support Engineering team located in San Francisco. Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team of managers and individual contributors in our Denver center, immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Manage, develop, and mentor a fast-paced team of Support Engineering Managers, who in turn manage teams of 4-6 Technical Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog's 400+ integrations Partner with Support Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale Ensure the successful onboarding and development of Technical Support Engineers Oversee all projects and initiatives within the region and functional area that Managers are responsible for and ensure successful and timely completion of said projects Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded Review and help prioritize Support Engineering escalations Assist with incident response during outages/incidents, communicating with customers and providing info to our internal teams Conduct regular 1:1's with team members to provide constructive feedback and skills development. Assist recruiting efforts to find and hire top talent within your region. Responsible for ensuring that all quarterly hiring targets for the region and functional area are met Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation Who You are: A previous people manager (in particular, has experience managing a team of managers). Self-motivated, detail-attentive, and have a desire to keep learning more. Someone with a high EQ and soft skills. A critical thinker who defaults to a customer-centric approach. Experienced in successful implementation of process and procedure in a scaling region. Exceptional with written and oral communication. Able to think creatively and strategically about a wide variety of challenges. Experience working in a Support Engineering organization. Bonus Points: Knowledge of current monitoring solutions, DevOps tooling, and related technologies Formal education and/or training in management skills or strategies Previous experience working in a hypergrowth organization CS or Engineering degree Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Generous and competitive global and US benefits New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Product training to develop an in-depth understanding of our product and space Best in breed onboarding Internal mentor and buddy program cross-departmentally Friendly and inclusive workplace culture

Posted 4 days ago

Commercial Treasury Sales Support Administrator-logo
Commercial Treasury Sales Support Administrator
S&T BankPlum, PA
Work Location: Main Office 800 Philadelphia Street Indiana, Pa 15701 OR Plum Office 7660 Saltsburg Rd Pittsburgh, PA 15239 Work Hours: Monday- Friday 8:00am- 5:00pm Additional hours as needed to fulfill the needs of the department. Function: Responsible for various administrative functions which include administrative and non-sales functions being performed by TM Sales Group, reducing fraud risks, centralized customer support, and solving for process gaps across multiple departments through front line submissions and operations Duties and Responsibilities: Proves competencies in bank operations by demonstration of product knowledge and service expectations in a successful manner. Acts as liaison between TM Sales and CTO/Deposit Operations/Wire teams in performing authentication and completeness checks on customer paperwork. Maintains working knowledge of all department procedures Assist in maintaining up-to-date corporate and departmental policies and procedures Attend periodic education opportunities to stay up-to-date on regulations/rules Assist in special projects, such as new product implementation and procedure documentation Acts as primary point of contact with customer to resolve discrepancies related to documentation or authorization of customer requests. Manage Customer Requests for updates and maintenance of Signature Cards, Account Resolutions, Beneficial Ownership Documents, Wire Set Ups, Repetitive Money Transfer Agreements and corresponding Bank/Treasury Documents to properly complete the changes. a. Correspond with customers by email and phone b. Work with appropriate Bank personnel to produce the required documents c. Send the Documents to the customer and review executed documents for proper completion d. Deliver documents to the corresponding processing area(s) Follows up on deposit accounts opened and corrects deficiencies or document exceptions. Assigns work received via email to CTO and Deposit Operations/Wire employees as part of normal job duties. Maintains a good working relationship with bank employees in other departments and business lines. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization. Performs other duties as assigned, and as necessary to support the successful operation of the department. Education: Requires a high school diploma or equivalent, plus specialized training, a two-year degree or equivalent work experience. Experience: Requires five to ten years general experience required, with Customer Service and/or Treasury Product experience preferred. Physical Demands: Operates a keypad device: 80% of the day. The primary parts of the body used to perform this task are fingers, thumbs, hands, wrists. Sitting is required for 6 hours per day. Required to stand 1 hour per day. Required to walk 1 hour per day at a moderate speed. Requires the use of manual dexterity skills for typing 80% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Salary Range: $16.23 - $31.73

Posted 2 weeks ago

IT Support Technician**Maryland/Hurlock**-logo
IT Support Technician**Maryland/Hurlock**
Amick FarmsHurlock, MD
Monitor and maintain parts inventoryCommunicate with Production and Maintenance ManagementRequired ExperienceWindows 10/11PC hardware installation and troubleshootingIP Networking, wired and wirelessPreferred ExperiencePoultry IT Manufacturing systems and equipmentTouchscreensLabel printersRF scannersScalesMicrosoft SQL Server queriesSmall tool mechanical capabilities Competencies:Core Competencies SafetyQualityYieldCostRelationships Team Member Code Safety starts and ends with youPeople eat what we makeHard works always pays offDoing what's right is never wrongCommunicate, Communicate, Communicate

Posted 30+ days ago

Customer Support Associate, Bilingual German (Starlink)-logo
Customer Support Associate, Bilingual German (Starlink)
Space Exploration TechnologiesBastrop, TX
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL GERMAN (STARLINK) Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience. RESPONSIBILITIES: In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers. Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX Provide technical support to customers using hardware, software, and network expertise Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues Create and maintain an internal knowledge base and help center collateral BASIC QUALIFICATIONS: High school diploma or equivalency certificate 1+ years of experience in a front-line customer support role Fluent in English and German PREFERRED SKILLS AND EXPERIENCE: Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive Strong attention to detail and time management skills. You take pride in your craft Willingness and ability to flex weekend and night shift hours as needed to support our growth Experience in a training, learning and development, analytics, service design, vendor management, or content management role Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. ADDITIONAL REQUIREMENTS: Must be willing to work all shifts, overtime, holidays, and/or weekends as needed This is not a remote position and will require relocation if not already local to the Bastrop, TX area Must be available for one of the following shift schedules: 1st shift: Monday- Friday (5:00AM - 3:30PM) 2nd Shift:Monday- Friday (3:30PM - 2:00AM) 3rd shift: Saturday- Wednesday (5:00AM - 3:30PM) 4th shift: Saturday- Wednesday (3:30PM - 2:00AM) ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Posted 30+ days ago

Store Support Teammate-logo
Store Support Teammate
The BuckleCanton, OH
Summary The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise. Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Monitor and recognize security risks and thefts, and know how to prevent or handle these situations. Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers. Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks. Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities for this position. Part-time Benefits Benefits Available (after applicable waiting period): Teammate Discount Performance Bonuses Employee Assistance Program 401(k) (subject to additional requirements) Paid Sick Time (where required by state) Education and/or Experience No prior experience or training. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Posted 3 weeks ago

Direct Support Professional-logo
Direct Support Professional
Independent Case ManagementSearcy, AR
Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule

Posted 1 week ago

Direct Support Professional-logo
Direct Support Professional
ChimesPhiladelphia, PA
Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Job Description: Under the general direction of the Division Manager of Residential Services, with specific supervision from the House Manager, is responsible for the provision of support, personal assistance, training, and quality care to people with intellectual disabilities residing in a community group home. Schedule Details: Part-Time Shifts : Friday- Sunday; 8:00am- 4:00pm Saturday; 8:00am- 4:00pm Saturday; 12:00am- 8:00am Location: Ridley Park & Lincoln Green Program: Residential Habilitative Program Pay Range: $16+/hour Job Duties: Assist persons-served in reaching their goals of becoming more independent Act as a positive role model for persons served Provide guidance, instruction, coaching, and support, in accordance with individual plans Engage individuals in beneficial programs and activities Transport and accompany individuals into the community for appointments and outings Directly assist with personal care as needed Assist with meal preparation and routine homemaking duties Assume responsibility for the safety of the person served including medical/medication needs Apply approved behavior plans and intervention strategies as/if needed Complete records and reports; collect data according to Agency policy Minimum Requirements: Education: High school diploma or equivalent Experience: None required Licensure/Certifications: None Required Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" Discounts on Verizon mobile service And More! Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers . Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles. #cpa610

Posted 2 weeks ago

Sales Support Manager, CCH Tagetik-logo
Sales Support Manager, CCH Tagetik
Wolters KluwerWichita, KS
. As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals. You will play a crucial role in optimizing sales operations by ensuring seamless coordination between sales, finance, and customer service teams. You will be responsible for maintaining data integrity, streamlining processes, and supporting key initiatives in Sales Planning, Demand Management, and Deal Execution. Additionally, you will contribute to performance management, go-to-market strategies, and forecasting efficiency through automation. Your work will directly contribute to the effectiveness of our sales team. Responsibilities: Execute and refine complex sales order processes. Develop comprehensive and tailored customer quotes and proposals. Conduct in-depth analysis of sales metrics to identify trends and opportunities. Lead advanced product training programs and workshops. Draft and oversee the production of major sales documents and collateral. Manage extensive updates and integrity of customer databases. Lead strategic sales meetings and project sessions. Deliver exceptional customer support and resolve critical issues. Produce and interpret advanced sales performance reports. Oversee the coordination and execution of high-impact sales events. Utilize tools such as Salesforce.com, Power BI, ZoomInfo, Duns & Bradstreet, SFDC CPQ, and Clari for reporting and analytics. Skills: Complex Order Processing: Advanced capabilities in managing sophisticated sales orders. Technical Proficiency: Hands-on experience with Salesforce.com, Power BI, ZoomInfo, Dun & Bradstreet, SFDC CPQ, and Clari. Customer Support: High proficiency in delivering exceptional customer support. Advanced Data Analysis: Skills in performing detailed sales data analysis. Training Development: Ability to design and lead comprehensive training initiatives. Advanced Documentation: Expertise in creating high-quality sales materials. CRM Expertise: Extensive knowledge and use of CRM systems. Strategic Planning: Skills in planning and leading strategic sales projects. High-Level Problem-Solving: Proficiency in resolving complex sales issues. Background in sales enablement, reporting, and process automation. Education: A bachelor's degree or higher in Business, Marketing, or a related field is preferred. #LI-Hybrid Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $121,350 - $170,050

Posted 30+ days ago

Newcomer And Attendance Support Specialist-logo
Newcomer And Attendance Support Specialist
Aspire Public SchoolsLos Angeles, CA
New opportunity for SY25/26 will be open until filled. ABOUT ASPIRE Aspire Public Schools operates a network of high-performing, college preparatory charter schools serving TK-12 scholars in communities across California. Founded in 1998-in an effort to transform the inequitable racial, social, and gender outcomes that our communities persist through-Aspire is one of the largest and most forward-thinking open-enrollment public charter school systems in the nation. Our purpose is to prepare our scholars for success in college, career, and life. At Aspire, we set a foundation for our scholars to gain knowledge, skills, and power to access and make choices for their families and post-secondary lives. Every day, our community of students, families, teachers, and staff comes together to learn, work, and grow in an environment grounded in our values of Bienestar (Well-Being), Culture of Belonging, Community Partnership, Agency & Self-Determination, and Joy. JOB PURPOSE The Newcomer and Attendance Support Specialist plays a critical role in advancing educational equity by ensuring that students-particularly newcomer and Multi-Language Learner (MLL) scholars, as well as those experiencing chronic absenteeism-experience access, belonging, and consistent engagement in school. The Specialist, under the direction of the Manager of MLL and Newcomer Services, works directly at school sites, partnering with staff, students, and families to identify root causes of attendance challenges. Using data, relationships, and community-informed strategies, the Specialist supports the implementation of targeted interventions and helps remove barriers related to transportation, housing instability, school connection, or language access. The role collaborates closely with school teams and regional partners to design and deliver culturally responsive programming aligned to Aspire's 4As: Antiracism, Academics, Agency, and Activism. Program Design & Implementation Support the implementation of regional strategies to reduce chronic absenteeism, grounded in Multi-Tiered Systems of Support (MTSS), restorative practices, and PBIS, thereby fostering a more consistent learning environment that supports academic growth through targeted MTSS supports. Collaborate with school teams to connect students to, and in some cases provide, targeted academic supports-both during and outside the school day-as part of a holistic approach to improving engagement and achievement. Partner with schools to establish newcomer-specific support groups and multilingual family groups to support academic, social-emotional, and cultural transitions. Support site-based implementation of tools and interventions that address chronic absenteeism among newcomer, MLL, and other students struggling with regular attendance. Track implementation of attendance supports across sites; assess impact and adjust strategies as needed. Family & Community Engagement Collaborate with schools and regional leaders to plan and co-lead family workshops, resource navigation events, and newcomer-specific outreach. Ensure newcomer and MLL family representation in English Learner Advisory Committees (ELAC/DELAC) and other decision-making spaces. Provide families with culturally affirming resources and support navigating housing, food access, healthcare, and transportation. Serve as a liaison between school sites, families, and community-based social services and mental health providers. Training & Staff Development Facilitate differentiated professional development for school staff, regional teammates, and community partners aligned with Aspire's attendance and equity goals. Participate in stakeholder check-ins and cross-functional planning efforts to ensure regional alignment and responsiveness. Data & Impact Analysis Monitor school-level data on language proficiency, attendance, and chronic absenteeism to inform programming. Prepare regular reports for internal stakeholders and use data to continuously improve program design. Key Outcomes Belonging & Access: All sites implement newcomer-specific supports and multilingual engagement structures that build connection and reduce isolation for students most at risk of chronic absenteeism. Family Engagement: Families of newcomer, MLL, and chronically absent students actively participate in engagement opportunities and report increased trust and access to school-based resources. Attendance: Year-over-year decreases in chronic absenteeism across student groups, with targeted impact for newcomer and MLL scholars. System Alignment: Regional toolkit and protocols codified and applied consistently across all sites. Goals: Will work with students and families to create and support individualized growth goals for students. Qualifications Demonstrated commitment to educational equity, antiracism, and inclusive practices. Experience working with youth, particularly multilingual learners and/or newcomer students. Proven ability to use data for continuous improvement and program adaptation. Excellent communication and collaboration skills with diverse stakeholders. Strong project and time management abilities in fast-paced, evolving environments. Experience designing and delivering adult learning and PD. Bilingual (Spanish or other high-incidence language) strongly preferred. Familiarity with MTSS, PBIS, restorative practices, and community-based case management. Minimum educational level: Associate's degree or successful completion of 48 units of college credit or passing of Paraprofessional Test Bachelor's degree in Education, Teaching, or related field preferred Experience required: 1+ year working with students as a teacher, teacher intern, or teaching assistant preferred Experience working as an educator or on site at a TK-12 school environment for 3 or more years Familiarity with LCAP and ELPAC Experience working in dynamic, high-performing work environment Physical requirements: Stand, walk or bend over, kneel, crouch, reach overhead, grasp, push, and pull. Move, lift and/or carry up to 30 pounds to shoulder height Sitting, walking or standing for extended periods of time Dexterity of hands and fingers to operate a computer keyboard, operate standard office equipment, and use a telephone See and read a computer screen and printed matter with or without vision aids Read and understand rules and policies, labels, and instructions Hear and understand speech at normal levels and on the telephone Verbal communications, including the ability to speak and hear at normal room levels and on the telephone Work authorization requirements: Clear the Department of Justice background screening Authorized to work in the United States Provide health (TB) clearance (must be renewed every four years) EEO STATEMENT Aspire Public Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Compensation: Aspire Public Schools is dedicated to our teammate's well-being! In addition to a competitive base salary that is benchmarked against local districts and charter schools, we offer employees exceptional benefits, including paid time off, 100% core health benefits coverage on select plans, life insurance/long-term disability, participation in a CA state retirement plan, tuition reimbursement plan, and adoption assistance program. Our salary schedule based on years of experience for this position type is reflected here: Click here for salary schedule, based on years of experience in a like role. This position description intends to describe the general nature and level of work being performed by people assigned to this position. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Posted 1 week ago

Direct Support Professional - Vincent Farm (Sun, Tues, Wed: 8Am-8Pm)-logo
Direct Support Professional - Vincent Farm (Sun, Tues, Wed: 8Am-8Pm)
ChimesWhite Marsh, MD
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Set Pay Rate: $20.25 per hour Core Responsibilities (Applicable to All DSP Roles) Provide direct support and supervision to individuals to ensure safety, engagement, and well-being. Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation. Implement and follow individualized care plans, supporting each person's goals and skill development. Administer medications accurately and in compliance with agency policies and regulations. Ensure a safe, clean, and organized environment, adhering to health and safety protocols. Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation. Maintain accurate documentation of daily activities, progress, incidents, and other required reports. Foster community integration by facilitating participation in activities, events, and social interactions. Maintain open communication with supervisors, team members, and external service providers. Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations. Work a flexible schedule, including evenings, weekends, and holidays, as needed. Treat all individuals with dignity, respect, and kindness. Role-Specific Responsibilities Day Program DSP Engage individuals in structured activities that promote learning, socialization, and skill development. Monitor and support individuals throughout the day, ensuring active participation in program activities. Transport individuals to and from program activities and community outings. Collaborate with the day program team to enhance service delivery and improve outcomes. Residential DSP Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking. Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences. Monitor and report any health concerns, ensuring medical appointments are scheduled and attended. Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care. Floater DSP Adapt to different home and program environments, providing coverage as needed. Be flexible and responsive to staffing needs, traveling between various locations as assigned. Ensure consistency in care and documentation across different program sites. Remain awake and alert during overnight shifts, conducting scheduled safety checks. Requirements Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred. Certifications: Must obtain and maintain active certifications in: Certified Medication Technician (CMT) CPR/First Aid Mandt (or other crisis intervention training) Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential. Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team. Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks. Other: A valid driver's license and an acceptable driving record as determined by agency policies. Additional Information DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge. This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect. Work schedules may vary and can include evenings, weekends, and holidays to meet program needs. What's in it for you? Total Rewards Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" And More! #cmd410

Posted 30+ days ago

Patient Support Coordinator-logo
Patient Support Coordinator
Sonrava HealthTallahassee, FL
Overview The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported. Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care. Responsibilities Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments. Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances. Effectively navigate systems to lookup existing patients' information in our dental systems Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments. Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported. Patient Support Coordinators should surpass quality assurance, productivity, and dependability expectations. Follow best practices and adherence to pre-approved procedures in escalating patient concerns. Educate new and existing customers of any available plans, products, and services. Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan. Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions. Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions. Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team Ability to remain focused and productive each day though tasks may be repetitive. Patient Support Coordinators will be an extension of the dental offices located nationwide. Patient Support Coordinators will support building provider schedules through their partnership with the offices they support. All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings Qualifications Experience with using Denticon and Genesys is highly preferred. Must be available to work Monday - Friday remotely with a private workspace and secure internet connection adhering to policies.

Posted 2 weeks ago

Supervisor, Starlink Customer Support-logo
Supervisor, Starlink Customer Support
Space Exploration TechnologiesRedmond, WA
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SUPERVISOR, STARLINK CUSTOMER SUPPORT Starlink is revolutionizing internet connectivity by providing high-speed, low-latency satellite internet to even the most remote and rural locations worldwide. Whether you're streaming, gaming, or working remotely, Starlink ensures a seamless online experience where traditional internet services fall short. Perfect for areas with unreliable or unavailable connectivity, Starlink is your gateway to the digital world. We are seeking a dynamic and experienced Supervisor to lead within the Customer Support team. The ideal candidate is a strong effective leader with a talent for problem-solving and a passion for delivering exceptional customer service. As a Starlink Customer Support Supervisor, you'll empower and motivate your team, ensuring they are aligned with our organizational values and committed to providing outstanding customer experiences. This role requires a strategic thinker who can drive process improvements and cultivate a culture of excellence. RESPONSIBILITIES: Supervise and lead a team of customer support agents, providing excellent coaching, training, and performance evaluations. Own development of direct reports to enhance employee skills and career growth, assuring alignment with organizational goals and objectives. Establish clear performance expectations and accountability measures for team members, ensuring consistent follow-up and feedback to drive individual and team success. Lead by setting an example, taking and giving feedback within all levels of the organization, and motivating others to achieve the highest level of results. Monitor customer interactions to ensure quality service and adherence to company policies and procedures. Handle escalated customer issues and complaints, providing resolution and maintaining customer satisfaction. Identify opportunities for process improvements and implement changes to enhance efficiency and customer experience. Collaborate with other departments to streamline processes and improve service delivery. Analyze customer support metrics and prepare reports on team performance, customer satisfaction, and service levels. Use data to root cause, identify trends and develop action plans to address them. Actively listen and incorporate the voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements. Serve as a liaison between the customer support team and other departments, ensuring clear communication and collaboration. Keep the team informed of updates, changes, and new policies. You manage the change and communication of the change. Deliver training programs to enhance the skills and knowledge of the customer support team. Foster a positive and motivating team environment. BASIC QUALIFICATIONS: Bachelor's degree; or 4+ years of professional experience in a customer service or customer success function in lieu of a degree 2+ years of people management experience in customer service or customer support operations with teams of 25+ hourly employees; or 1+ years of SpaceX customer support operations experience as a lead PREFERRED SKILLS AND EXPERIENCE: 2+ years in synchronous (phone/chat/instant messaging) customer support operations. Proven ability to lead and develop a team through effective coaching, development, feedback, and performance management. Strong problem-solving skills and the ability to make quick, effective decisions. Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. Experience with reporting tools (Advanced Excel, SQL, dashboarding/reporting/visualization platforms). Lean/6-Sigma/Kaizen experience (Green/Black Belt certifications). Written/verbal business fluency in Spanish, French, German, Portuguese, Polish, Italian, Japanese, Korean, Czech, Indonesian, Arabic, Turkish, or Malay. Ability to quickly learn and apply new technologies. Excellent written and verbal communication skills. Talking with others comes naturally and you derive satisfaction from resolving their issues. You distill complex concepts into the simplest explanations. Strong attention to detail and organizational skills. ADDITIONAL REQUIREMENTS: Willingness to work extended hours and non-scheduled days when needed to meet critical deadlines This is NOT a remote position and would require relocation if not local to the Redmond, WA area Must be available for one of the following shifts: Shift Charlie- Fri to Mon 12:00am- 10:30am COMPENSATION AND BENEFITS: Pay Range: Supervisor, Starlink Customer Support: $95,000.00 - $115,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday. ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Posted 5 days ago

Director Of Customer Support-logo
Director Of Customer Support
Human InterestLindon, UT
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it's because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We're a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more. About the role The Director of Customer Support role is strategic in nature, focusing on operational excellence and exceptional customer experience delivery. Key responsibilities include developing and implementing strategic support frameworks, optimizing call center operations, and fostering cross-functional collaboration. The role emphasizes a data-driven approach to support management, using insights to improve resolution rates, reduce handle times, and enhance customer satisfaction. Additionally, the Director will play a key role in evolving the customer support function as the company grows, highlighting the importance of strategic planning, team development, and technological innovation in this position. About the team The Customer Support team serves as the primary touchpoint between our company and our valued customers. This dedicated team of problem solvers ensures that every customer interaction is handled with care, empathy, and expertise. Operating across multiple channels, they provide timely and effective solutions to customer inquiries and issues. The team plays a critical role in maintaining our reputation for exceptional service while gathering valuable insights that help improve our products and services. As we continue to scale, we're looking for a visionary leader who can elevate our support operations while nurturing a positive, high-performance culture among our support teams. What you get to do every day Direct a high-performing customer support team that drives resolution efficiency and customer satisfaction Lead and develop a team of 4 customer support managers who collectively oversee call center operations Develop and implement strategic support frameworks with clear KPIs and playbooks for different customer segments and issue types Create scalable processes to improve first-call resolution rates while maintaining exceptional customer experiences Partner cross-functionally with Product, Operations, and Sales to ensure seamless customer journeys Implement data-driven approaches to track support metrics, identify trends, and develop proactive improvement strategies Oversee technology selection and implementation to optimize call center operations Drive continuous improvement initiatives to reduce average handle time and increase CSAT scores Familiarity with workforce management principles and contact center scheduling Serve as an escalation point for complex customer issues requiring executive attention Strategically plan and manage staffing levels and schedules to maximize resource utilization and achieve KPIs What you bring to the role 7+ years of experience leading customer-facing teams, with at least 5 years in call center or customer support leadership Proven track record of driving operational efficiency and customer satisfaction in a high-volume support environment Experience building and scaling high-performing teams through periods of rapid growth Strong ability to develop strategic support plans and processes that drive measurable results Experience implementing systems and tools to track customer satisfaction, support metrics, and team performance Exceptional communication and leadership skills with both customers and internal stakeholders Data-driven approach to decision-making and performance management Experience managing budgets and resource planning for support operations Experience with omnichannel support environments (phone, email, chat, social) Nice to have Familiarity with workforce management principles and contact center scheduling Track record of implementing effective quality assurance programs Experience scaling a support function from startup to growth stage Background in implementing or optimizing contact center technologies Proficiency with customer support platforms (Zendesk, Salesforce Service Cloud, etc.) Proven ability to influence product roadmap based on customer feedback Experience managing both hybrid and in-office support teams Knowledge of support automation, including chatbots and AI-assisted technologies Schedule Standard business hours; regular and reliable attendance required Where you will work Our office in Lindon, Utah In our office, 4 days per week, Monday-Thursday. Flexibility to work remotely on Friday. Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We've made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success. Join Human Interest and make a lasting impact by shaping the future of retirement. Our operating principles define how we work together as a team. They reflect Human Interest's unique view on what's important and what's right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile. Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future. Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self! An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement. Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness. Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $130,000 - $150,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. Benefits - A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees Top-of-the-line health plans, as well as dental and vision insurance Competitive time off and parental leave Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness Lyra: Enhanced Mental Health Support for Employees and dependents Carrot: Fertility healthcare and family forming benefits Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt Monthly work-from-home stipend; quarterly lifestyle stipend Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie. We're a great place to work (but don't take our word for it) Here's a list of our awards and accolades: Certified as a Great Place To Work (2023-2025) Fortune Best Place to Work in the Bay Area (2024) Best Places to Work by Built In (2023-2024) America's Best Startup Employers by Forbes (2020-2022, 2024) A Top Company by Y Combinator (2020-2023) Inc. Fastest Growing Companies (2021) Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com. Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures

Posted 1 week ago

Associate Support Analyst, Pharmacy IT Systems-logo
Associate Support Analyst, Pharmacy IT Systems
Giant EagleGiant, SC
Job Summary As an Associate Support Analyst, Pharmacy IT Systems you will document, troubleshoot and resolve or escalate technology or application support while ensuring end-user satisfaction. This may include support of a specific technology, application or business process. You will also assist users with day-to-day questions and issues, maintain system documentation, provide instruction and training to business users and solve problems to root cause. Job Description This role will be required to be based in the Pittsburgh area in order to attend monthly meetings at our Cranberry Township office. This position will be required to work on call rotation schedule evenings and weekends. Experience Required: 1 to 3 years pharmacy technology support or pharmacy technician experience Experience Desired: Customer service experience; Proven ability to quickly learn all aspects of Pharmacy technical software product; Experience working in a retail environment Education Desired: Associates Degree or Bachelor's Degree in Computer Science or Information Technology Experience Required: MS Office Suite, specifically Excel at an intermediate level(pivot tables, VLOOKUP) Experience Desired: Familiarity with ServiceNow ticketing software or comparable ticketing system Experience Desired: Familiarity with EPS (Enterprise Pharmacy System), Central Fill, and GE DoS pharmacy system. Highly Desired: Experience working with external software vendors on support issues: Optum, LexisNexis, Script Drop, mScripts, Framework, Sage, eMar (TabulaPro, PCC), Appris, MedAdvisors and other vendors Job Responsibilities Resolve Incident, and process web based incidents from in-store retail pharmacies, Specialty Pharmacy, Pharmacy Central processing centers, Long Term Care Pharmacy issues related to computer software used to process customer prescriptions, prescription adjudication issues, how to questions, Medication Therapy Management, Inventory issues, Drug Pricing issues, POS issues, IVR issues, Customer text messaging issues, Outbound call issues, Immunization processing issues, Drug DUR issues, Drug Restrictions, prescriber restrictions, regulatory restrictions, software access issues, Printer Configuration issues, scanner configuration issues, workstation configuration issues, and reporting questions. Log the resolution to the incidents within established SLA timeframes. Resolve Third Party Edit overrides to Adjudication switch edits, within established SLA Timeframes. Maintain Third Party Plan configurations for adjudication of prescriptions in pharmacy host system, and pharmacy Enterprise Control Center. Maintain Prescription Drugs: Drug grouping, and Pricing, and reorder records, drug adds. Maintain Drug restriction edits, in Pharmacy Host system and in Manufacture services Process user access requests to various HIPAA related pharmacy applications (EPS, IVR, CSOS, Therogy, CPS, Central AR, Axway), adding users, deactivating users. Maintain Prescriber Edits, in Lexis Nexis for compliance restrictions, and provide overrides/extensions as necessary Maintain Customer facing Pharmacy Hours for IVR, Mobile App, and Website, and business units, so Giant eagle website. Coordinate deployment of software releases, and testing of the release for pharmacy software application releases: EPS, ConvergeRx, Long Term Care, and others Work with external software vendors on support issues: Optum, LexisNexis, Script Drop, mScripts, Framework, Sage, eMar (TabulaPro, PCC), Appris, MedAdvisors and other vendors Perform after hours and Weekends on-call support, for critical issues. Create knowledge Documents for routine issues, to provide detailed step by step diagnosis and resolution for yourself and for other team members, and other teams Maintain centralized configuration of the Enterprise Pharmacy Application settings Maintain Manufacture Service Edits for prescription Drugs, and Immunizations. Coordinate issues with other functional areas within Pharmacy and IT: Operations, Compliance, Procurement, Analytics, Clinical Services, Learning and Development new store / conversions - assist with new store configuration, testing, coordination with vendors, and in-store team members, and testing. Training in-store team members are part of the incident resolution process, to allow team members to work through the problem themselves in the future.

Posted 5 days ago

User Support Specialist-logo
User Support Specialist
Contact Government ServicesSeattle, WA
User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $59,084.48 - $75,965.76 a year

Posted 30+ days ago

Seasonal Property Operations Support-logo
Seasonal Property Operations Support
The Scion GroupMount Pleasant, MI
The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover period, lasting between 4-8-weeks. As temporary assistance for property Turnover, you will help us to provide a seamless move-out and move-in experience for our residents. Responsibilities: Performs miscellaneous maintenance duties as assigned by the manager including but not limited to painting, minor drywall repairs, replacing batteries, light bulbs, blinds and doors, caulking, power washing, trash removal and furniture removal/install. Participates in apartment inspections and assist in documentation of overall unit condition. Performs light housekeeping duties. Helps to keep grounds clean and free of debris and trash. May also perform general administrative assistance including but not limited to opening, closing and maintaining the office, clubhouse and amenities, maintaining office organization and file structure, logging and retrieving customer packages. Qualifications: All-in attitude and an eagerness to help in a variety of capacities! Good communication skills and a strong customer service mindset. Willing and able to lift and move equipment, trash bags, and other miscellaneous items both indoors and outdoors. Frequent physical movement is expected. Must be 18 years of age or older by date of start. Working Environment and Physical Demands: Extensive mobility including the ability to lift 100 lbs. as necessary, as well as ability to kneel, crouch, crawl and climb to reach items in need of repair Must be able to stand for long periods of time (8 hours or more per day) to perform the following physical activities: bending, climbing step ladders, lifting, carrying, grasping, gripping, turning, reaching above shoulders, pushing and pulling, climbing stairs; stooping and squat kneel. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Posted 30+ days ago

Entry-Level IT Support Associate Daylight Shift (F)-logo
Entry-Level IT Support Associate Daylight Shift (F)
ExpedientUpper Arlington, OH
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Upper Arlington/Columbus, Ohio data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure. If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role. Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at www.expedient.com Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms. Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service. For a virtual tour of Expedient's three (3) Columbus data centers, click here: Cloud Computing and Data Center Infrastructure as a Service- Expedient The Schedule and Shift Premium: This position operates on a regular schedule of Sunday, Monday and Tuesdays, with alternating Wednesdays, from 7:30am to 7:30pm local time and includes an additional bonus, paid out upon completion of initial training. Additionally, lunch breaks are fully paid for all 12-hour shifts. Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion. Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $40,000 per year, paid out hourly, can vary depending on market and shift. Responsibilities: Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed. Follow strict security protocols to allow client access requests inside the data center using specific access control criteria. Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility. Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support. Recommended Qualifications: Previous customer-service work experience. Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience. Excellent written and verbal communication skills. Strong analytical and independent problem-solving skills. Ability to prioritize and multitask in a fast-paced, time-sensitive environment. Must pass pre-employment screens. Physical Tasks/Demands: Sitting - stationary/seated position during the workday in order to check in visitors. Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center. Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware. Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required. For a virtual tour of the data center on our website, click here: Cloud Computing and Data Center Infrastructure as a Service- Expedient WORKING FOR EXPEDIENT We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match. We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks. Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

Posted 3 weeks ago

Administrative Assistant/Direct Support Worker-logo
Administrative Assistant/Direct Support Worker
CatalightHonolulu, HI
Are you passionate about transforming healthcare and making a positive impact? Join us at Easterseals Hawaii as an Administrative Assistant/Direct Support Worker in our Adult Home & Community-Based Services Program. This role plays a pivotal part in providing both administrative and direct support to program participants, ensuring an efficient, thorough, and compassionate experience. As an Administrative Assistant/Direct Support Worker, you will collaborate closely with our team to support the Adult Home & Community-Based Services Program. Your duties will include administrative tasks like assisting with reports, data collection, and general office duties. Additionally, you will promote the individual growth of program participants in a safe and positive learning environment (either in a program, community, or home-based setting) with a focus on increasing the participant's options, opportunities, and community integration with daily life in support of our mission to make a positive difference. Our skilled staff will provide you with the training you need to feel comfortable and confident in all aspects of the role. CORE RESPONSIBILITIES & ESSENTIAL JOB FUNCTIONS Administrative Assistant (50%) Provides general administrative/project support for the Home and Community Based Services (HCBS) - Adult Services Program Manager and staff. Compiles and maintains records and forms for all participants, including drafting and distributing correspondence, coordinating incoming and outgoing mail, and managing the storage and destruction of records. Inputs and maintains participants' information in the Program and Department of Health-Developmental Disabilities Division (DOH-DDD) databases, and compiles and prepares information for all reporting periods. Provides information and assistance to callers and visitors, attends and takes minutes for meetings, and creates and modifies forms for program operations/events. Maintains office and program supplies and equipment, including scheduling repairs, ordering supplies, and conducting an annual inventory. Serves as Petty Cash Fund Custodian as outlined by ESH and prepares and submits invoices and requests for payment forms. Attends, participates in, and collaborates in organization as well as department meetings, training, volunteer (and practicum) programs, and events. Assists with other department duties as outlined by the manager, and helps maintain a clean, hygienic, and safe, environment, reporting any safety concerns to the Program Manager. Direct Support Worker (50%) Support participants to achieve the highest level of independence possible in pursuit of their definition of a "good life." Provide input on and implement the participant's Individual Plan in program, community or home environment Follow organizational guidelines to promote the participant's health and safety. Monitor, respond to and report issues of concern to the Case Coordinator or Program Manager the same day they occur Provide personal care and assist with daily living activities (toileting, dressing, wheelchair transfers, feeding, etc.) as needed, while respecting the participant's privacy and confidentiality. Accurately complete all participant-related data and documentation by the assigned deadline via a web-based platform. Accurately complete time cards daily, leave requests, required credentialing documents, work related training and other required paperwork by the assigned deadline via the Family of Company's (FoC) web-based platforms. Attend and participate in department meetings and trainings as required. QUALIFICATIONS Minimum Education, Experience & Training Equivalent to: Must be at least 18 years of age. High School diploma or GED required. Minimum one (1) year experience in administration. Associate's degree from an accredited college or university preferred Knowledge & Skills: Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population. A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters, including maintaining HIPAA requirements. Aptness to communicate effectively verbally and in writing; American Sign Language or bilingual ability preferred. Propensity to appropriately interpret and implement policies, procedures, and regulations of ESH; training provided. Knowledgeable and skilled in computer/Microsoft processing software and excel. Must be able to use an iPhone or work cell phone if applicable. Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision. Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy. Physical Requirements: Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace. Frequent bending, reaching, squatting, kneeling, twisting to observe, assess, and interact with participants. Provide assistance during wheelchair transfer when applicable and ability to use Hoyer lift. Frequent driving to and from office, community and participants home. Ability to stand or sit for extended periods of time, stand for up to 6-8 hours a day. Utilize computer, cell phone (iPhone), desk phone, scanner/printer for effective communication. Occasional lifting, carrying, and loading/unloading materials up to and including 50 lbs. Visual and auditory ability to work with participants, staff and others in the workplace continuously. Frequent speaking and listening (50%) to participants, staff, and other professionals in meetings and on the phone. Frequent exposure to disability disorders in clients; occasional emergency situation; occasional exposure to trauma; constant participant contact and decision making; constant concentration required when working with participants. Aptness to physically implement behavior management strategies including responding to physically aggressive behavior. CONDITIONS OF EMPLOYMENT Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position. Ability to travel to multiple work sites and client homes; reliable transportation needed. Must have a valid Hawaii Driver's License with insurance, proof of current vehicle registration, safety check and maintain a clean driving record. Must pass health screenings, obtain vaccinations and clear TB testing based on company policies. Ability to obtain and maintain clearance through the Office of Inspector General. Ability to obtain and maintain current First Aid and CPR certification. Must attend any required training. Time Type: Full time Compensation: $19.00 to $22.00 The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Easterseals Hawaii is an equal opportunity employer.

Posted 30+ days ago

Support Teacher-logo
Support Teacher
Primrose SchoolAtlanta, GA
Benefits: 401(k) 401(k) matching Competitive salary Flexible schedule Training & development Build a brighter future for all children. Teaching is more than a job. It's an opportunity to foster curiosity, creativity and compassion in children-all while helping them develop a lifelong love of learning. As a Support Teacher at Primrose School of Druid Hills, you'll help to create a fun, safe environment for little ones as they explore and learn through purposeful play that nurtures their social, emotional, cognitive, creative and physical development. Make a difference every day. Spend your days building genuine relationships with each child. Help children explore the world, improve their motor skills and grow their vocabulary. Work with your co-teacher to implement the lesson plans from the research-informed Balanced Learning curriculum. Maintain a well-kept classroom that encourages children to create, explore and make decisions with confidence. Discover what works best for each child as you teach them about the world around them. Get everything you need to give children everything they need. At Primrose School of Druid Hills, you bring the passion, and we'll give you all the tools and training to be successful. Our Balanced Learning approach was developed with early learning experts. It provides clear daily plans so you can focus your time in the classroom on forming connections with the children-and spend your time outside of school focused on yourself. Classrooms come fully stocked with everything you need, and our supportive Leadership Team works every day to create a safe, healthy environment and a culture where all children and team members can thrive. And if that's not enough, just wait until you help a child learn something new and see their face light up with excitement. Let's talk about building a brighter future together. Compensation: $15.00 per hour

Posted 1 week ago

Motorola Solutions logo
System Support Engineer
Motorola SolutionsSchaumburg, IL
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Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

As a member of the Tier 4 Emergency Call Handling Support Team, the System Support Engineer will provide advanced technical support for Public Safety software solutions in a fast-paced environment and serve as an escalation point for complex trouble tickets. Job tasks include but are not limited to leveraging and maintaining their expertise in networking, telco, IT, PBX, and related telecommunications solutions to own the problem management of escalations and code-related issues reported from Operations up to Engineering. This department works with DevOps, Engineering, and Field Service Partners to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team. They are also rewarded with the opportunity to fix issues within the systems that ultimately save lives.

Job Description

We are seeking an experienced and highly motivated Sr. Systems Engineer to join our team. The ideal candidate will have a strong background in server/desktop support, networking (SIP, VoIP, routing, and switching), telephony hardware, troubleshooting software applications, and diagnosing complex system architectures. Create, update, manage, and resolve support tickets. Working with a diverse range of customers via phone and remote connections. The Sr. Systems Engineer will be responsible for ensuring the highest level of customer satisfaction by providing prompt, efficient, and accurate technical assistance.

The System Support Engineer will:

  • Provide high-quality technical support to customers through phone, email, chat, and remote desktop assistance.

  • Troubleshoot and resolve complex hardware, software, computer, telecommunications, and IP-based network-related issues.

  • Escalate unresolved issues to the appropriate internal teams or external vendors, ensuring timely resolution and effective customer communication.

  • Create, update, and maintain accurate records of customer interactions, issue resolution, and support documentation in our ticketing system.

  • Ability to effectively organize tasks, manage multiple priorities and deliver on customer commitments on schedule.

  • Mentor and coach junior technicians, sharing knowledge and best practices to improve team performance and act as an escalation point for tier 3 support.

  • Develop and maintain a deep understanding of our products, services, and systems to provide expert advice and guidance to customers.

  • Creates Site Specific Methods of Procedures as necessary.

  • Perform system site audits and provide findings and recommendations.

  • Assist in creating and maintaining technical support documentation, including FAQs, knowledge base articles, and training materials.

  • Collaborate with cross-functional teams, including Product Development, Quality Assurance, and Sales, to identify and address product-related issues and drive improvements.

  • Participate in the on-call rotation, providing after-hours support as needed.

  • Stay current with industry trends, emerging technologies, and best practices to continuously improve technical support services.

  • Working knowledge of Analog and Digital Telephony

  • Works variable shifts dictated by support needs.

  • Provides input and participates in interviews of prospective Support Engineers for future sites or staff replacements.

  • Possible travel to direct sites to fill the role of onsite support engineers or to troubleshoot escalated issues.

  • This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

  • A minimum of 6-7 years of experience in a technical role to include support, preferably in a software or technology company.

  • Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues, isolate trouble and develop effective solutions.

  • In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols.

  • Familiarity with common software applications, web browsers, and virtualization suites.

  • Excellent verbal and written communication skills, with the ability to convey technical information in a clear and concise manner.

  • Strong customer service and interpersonal skills, with a proven ability to build and maintain relationships with customers and internal stakeholders.

  • Ability to work independently and manage multiple tasks and priorities effectively.

  • Experience with remote support tools, ticketing systems, and CRM software.

  • Experience with firewalls and security-related applications

  • Industry certifications, such as CompTIA A+, Network+, Cisco CCNA, Microsoft Azure, and Microsoft Certifications, are a plus.

Target Base Salary Range for this role is $63,800 USD - $127,600 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

Basic Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

  • A minimum of 6-7 years of experience in a technical role to include support

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.