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Evolv Technologies HoldingsWaltham, Massachusetts
Description The Elevator Pitch Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal. Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? In the first 30 days, you will: Participate in EvolvED our new hire training orientation Participate in our technical product training session Learn and understand the product, and product issues enough to assist with customer support. Shadow the rest of the support team working on customer issues. Assist with scheduled remote system upgrades and maintenance. Within three months, you will: Be a noticeable contributor to support tickets and able to handle common problems on your own. Become Proficient in the tools and diagnostics procedures to work independently on customer issues. Be able to identify issues that need to be escalated for more involved troubleshooting. By the end of the first year, you will: Serve as a trusted support resource, able to determine/resolve common support issues and reliably respond to requests when needed. Be able to support Evolv security systems and adjacent products including integration with 3rd party security applications and platforms. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Technical Proficiency Technical Expertise: Understanding of common troubleshooting practices and techniques. Use of Service Cloud or similar service platforms to manage and document issues. Diagnostic and Troubleshooting Skills Real-Time Problem Solving: Accurately diagnose and resolve technical issues promptly. Implement solutions that address the root cause of problems to prevent future occurrences. Communication and Collaboration Effective Communication: Clearly articulate complex technical concepts to customers and partners. Maintain strong, clear communication channels with all stakeholders. Customer Relationship Management Customer Support: Provide exceptional support, anticipating and addressing customer needs proactively. Build and maintain strong, trust-based relationships with customers. Documentation and Record Keeping Detail-Oriented Documentation: Accurately document technical issues and resolutions in the Evolv Service and Support Platform. Maintain comprehensive records of customer interactions and issue tracking. Resilience and Adaptability Display persistence and follow-through with necessary parties until a resolution is reached. Adaptive Thinking: Prioritize tasks and adapt strategies effectively in a fast-paced environment. Continuous Learning and Improvement Growth Mindset: Display an insatiable appetite for learning and personal development. Stay updated with the latest technologies and industry trends to enhance service quality. Proactive Improvement: Continuously seek ways to improve technical skills and service delivery. Embrace challenges fearlessly, viewing them as opportunities for growth and learning. Ethics and Compliance: Act with integrity and demonstrate an unwavering commitment to compliance with to the letter and spirit of the Evolv Code of Conduct and other company policies as well as all applicable laws and regulations. What is the leadership like for this role? What is the structure and culture of the team? You will be joining the Technical Support team and reporting directly to the Technical Support Manager The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive, and fun! Where is the role located and what is the schedule? Location: Waltham, Massachusetts (HQ) Training Period: Onsite for the first 30-45 days for training and onboarding (Monday – Friday, 9am – 5pm) Post-Training: Potential flexibility for remote work, depending on individual performance Schedule: Monday through Friday with the following shift: 2pm - 10pm What is the salary? The hourly pay rate for this role is $24 - $26 an hour. This role is nonexempt, meaning you’ll be eligible for overtime pay for any hours worked beyond the standard 40 per week. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonuses, overtime pay, equity, or benefits. Benefits At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. Rooted in our values of authenticity, kindness, courage, drive, and fun , we offer the opportunity to make a real impact. Our team thrives in a supportive, honest environment where creativity and collaboration are celebrated, and where we challenge the status quo to keep improving. When you join Evolv, you’ll not only work with cutting-edge technology but also enjoy competitive benefits that support your well-being, and personal growth. Our Benefits Include : Equity as part of your total compensation package A flexible work environment Medical, dental, and vision insurance Flexible Spending Accounts (FSA) A 401(k) plan (and 2% company match) Unlimited vacation policy Quarterly stipend for perks and benefits that matter most to you Tuition reimbursement to support your ongoing learning and development Subscription to Calm Subscription to Orange Theory Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics. Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at careers@evolvtechnology.com .

Posted 1 week ago

Accounting Customer Support Manager-logo
finallyBoca Raton, Florida
About finally finally is one of America’s fastest-growing and most exciting fintech companies, focused on being the premier financial automation platform for SMBs. Our innovative product suite integrates Credit & Banking, Billing & Invoicing, Bookkeeping, and Taxes, all harmonized through cutting-edge artificial intelligence to aid Small to Medium-sized businesses. Finally aims to declutter financial operations, providing businesses with a seamless financial journey, allowing them to focus on what truly matters – their growth. We’re headquartered in sunny South Florida and we raised $200 million dollars just in 2024 to bolster our growth, to innovate, and to continue to serve our customers. Our company has more than 250 individuals today across 3 offices. We’re proud to serve as the official corporate card and spend management platform for iconic sports franchises like the Florida Panthers, Miami Heat, and Chicago Bulls. We are seeking an Accounting Customer Support Manager oversees the day-to-day operations of an accounting support team, ensuring accurate and timely responses to clients, maintaining compliance with SLAs, providing guidance to accounting support staff, and ensuring prompt resolution while maintaining high customer satisfaction levels. This role is perfect for a person who possesses a strong blend of leadership, communication, and problem-solving skills, with a customer-centric mindset at the core. They should excel in clear and effective communication, both written and verbal, while also demonstrating the ability to lead and motivate a team in a positive and productive manner. Strong problem-solving abilities, empathy, and patience are essential, ensuring customer concerns are resolved efficiently while fostering a great experience. Success as a Accounting Customer Support Manager is defined by a combination of customer satisfaction, team performance, and operational efficiency. A successful manager ensures that the support team delivers exceptional service, resolves issues promptly, and enhances customer retention and loyalty. Key indicators of success include high customer satisfaction (CSAT) scores, improved response and resolution times, and a motivated, high-performing team with low turnover. Reduced customer escalations, efficient use of CRM tools and support processes, and proactive problem-solving are also crucial. Additionally, strong customer retention, loyalty, and alignment with business goals demonstrate the impact of excellent support. Ultimately, success in this role means leading a team that provides seamless, high-quality support while strengthening customer relationships and contributing to the company's growth and reputation. Key responsibilities may include: Team Supervision: Manage a team of accounting support staff, including assigning tasks, reviewing work, and providing performance feedback. Train new staff on accounting support procedures and software. Monitor workload and ensure timely completion of tasks. Compliance and Controls: Ensure adherence to bookkeeping standards, company processes, and internal controls. Monitor for potential errors and discrepancies in client communication. Identify opportunities for process improvement and implement changes to enhance efficiency. Process Improvement: Analyzing customer support data to identify trends and areas for improvement in accounting or operational processes. Implementing new customer support tools and procedures to streamline the resolution of accounting support issues. Developing knowledge base articles and training materials for the customer support team on accounting procedures. Required skills and qualifications: Knowledge of bookkeeping and accounting practices and principles Proven ability to lead, manage, and motivate a team Excellent attention to detail and accuracy Strong analytical and problem-solving skills Excellent communication and interpersonal skills Excellent customer service skills, including active listening and conflict resolution Proficiency in accounting software (QuickBooks Online) and customer relationship management (Salesforce) tools and support ticketing systems (Zendesk) Strong analytical skills to identify trends and patterns in customer data Excellent communication skills, both written and verbal Why Join Us? Work in a dynamic, fast-growing company with a $200M+ funding boost Learn from world-class leaders who have scaled businesses to new heights. Enjoy a competitive salary, stock options, and top-tier benefits, including health, vision, and dental insurance, paid time off, and more! Benefits Health insurance Dental insurance Employee stock purchase plan Paid time off Paid training Vision insurance Location: Full-time (M-F, 9:00 AM–6:00 PM) Eastern time

Posted 1 week ago

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AHRC Nassau CareerJericho, New York
Direct Support Professional Mon-Fri 7:30-3:30p Jericho location 40 hours per week Family Friendly Daytime Hours Starting pay scale is $15.00, with experience up to $16.00 Qualifications: High School Diploma or Equivalent preferred Good oral and written communication skills required. Valid NYS Driver’s License and needs to be and remain a QUALIFIED driver. AMAP/First Aid/CPR/SCIP-R Training preferred. A minimum of one year experience supporting people with intellectual and other developmental disabilities preferred. Physical Aspects: May include, but are not limited to, lifting and transferring of an adult volunteer. Transportation/Driving as needed, inclusive of wheelchair vehicle/lockdowns Primary duties and responsibilities include but not limited to: Transports volunteers to and from program site, as well as to volunteer job opportunity locations, or other community based activities. Assists volunteers in achieving success and satisfaction in personal growth and their community based endeavors. Ensures safety of program volunteers while at program site; agency locations, community volunteer jobs and all other hubs sites Transports volunteers to and from primary site location, residences, community volunteers jobs, and additional hub site locations. Acts as liaison between the volunteers job site staff and program volunteers.

Posted 30+ days ago

Application Support Specialist-logo
VideaHealthBoston, Massachusetts
About Us: VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding. About the Position: VideaHealth is looking for an Application Support Specialist. In this role, you’ll be the go-to expert supporting our customers throughout their AI-powered dental care journey. You’ll partner closely with the Customer Success team to ensure every VideaAI user receives timely, thoughtful, and effective support. You’re a fast learner, empathetic, and thrive on resolving technical challenges in a fast-paced environment. If this sounds like you then we’d like to meet you! Key Responsibilities: Deliver tier 1 and tier 2 support to end users via phone and email Troubleshoot technical and user-facing issues; escalate complex bugs or feature requests to Product or Engineering as needed Triage the support queue and manage day-to-day ticket workflows Monitor SLA response times and drive improvements when bottlenecks occur Analyze support trends to inform process, product, and documentation enhancements Create and maintain internal and external support documentation Collaborate cross-functionally to resolve client-reported bugs and installation issues Collaborate with both Product and Engineering to ensure all reported client bugs or installation issues Maintain a strong understanding of VideaHealth products and workflows Support the Customer Success team on technical deliverables and escalations Requirements: Functional 2+ years of demonstrated SaaS technical support experience, ideally in a startup or high-growth environment. Proven ability to deliver exceptional customer support and resolve complex technical issues Strong documentation, multitasking, and organizational skills Analytical and methodical problem solver; calm under pressure Comfortable navigating ambiguity and shifting priorities Quick learner with the ability to become a product expert Effective communicator and team player with strong self-direction Experience in the dental field is a plus Ability to be hybrid in Boston office Technical Experience troubleshooting cloud-based or web application issues Proficiency with CRM and ticketing tools (e.g., HubSpot, Zendesk, Salesforce, Jira) Experience writing SQL queries and interpreting system logs Comfortable using tools such as Slack, Google Workspace, Confluence, and other collaboration tools VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets. VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!

Posted 1 week ago

Marketing Support Coordinator-logo
ServproAustin, Texas
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Join Our Team and Help Drive Sales & Marketing Success! As our Marketing Support Coordinator , you’ll be an essential part of the team—helping to plan, organize, and execute marketing initiatives that make a real impact. From scheduling social posts and managing email campaigns to supporting events and reporting on results, you’ll keep our sales and marketing efforts on track and moving forward. What You’ll Do Coordinate and assist with the execution of sales and marketing campaigns across multiple channels. Manage and schedule content for social media platforms , email marketing campaigns , and sales and marketing events . Provide administrative and organizational support for sales and marketing initiatives, including project timelines, reporting, and file management. Assist with sales and marketing administrative tasks such as tracking project completion, gathering data, and helping create KPI and results reports. Support occasional event coordination, such as trade shows and local marketing initiatives. Collaborate with the sales team to ensure marketing efforts align with business goals. Research marketing trends and suggest new ideas to keep campaigns fresh and effective. What We’re Looking For Bachelor’s degree in Marketing, Business, or related field ( preferred ). 2–4 years of experience in marketing support, coordination, or a similar role. Familiarity with tools like HubSpot, Mailchimp, Canva, and Google Analytics (experience is a plus, not required). Strong organizational skills with the ability to manage multiple projects and deadlines. Excellent communication and collaboration skills. Detail-oriented with a willingness to learn and adapt in a fast-paced environment. Work Details Schedule: Full-time, hybrid (onsite & remote mix). Travel: Occasional to none. Industry Experience: General marketing experience is welcome—we’ll teach you the specifics. Why You’ll Love Working Here A collaborative, supportive team environment. Flexible hybrid schedule for work-life balance. Opportunities to work on diverse projects and grow your skill set. Ready to help power our sales and marketing success? Apply today! *Salary range is based on experience. Flexible work from home options available. Compensation: $50,000.00 - $75,000.00 per year Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Posted 5 days ago

Direct Support Professional-logo
Community OptionsStroudsburg, Pennsylvania
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are Now Hiring Full-Time, Part-Time, PRN Direct Support Professionals (DSP), Caregivers, Direct Care Staff, Home Health Aides in Stroudsburg, PA to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. This is a fantastic opportunity for professional growth, while making a difference! No experience required– we provide PAID training! Starting pay is: $16.50 - $18.50 an hour Responsibilities: Provide direct care to individuals with intellectual and developmental disabilities tailored to their Individual Support Plan (ISP)/Person Centered Plan (PCP) Assist with training team members to support programmatic initiatives, goals, daily routines, and the unique needs of individuals with intellectual and developmental disabilities Assist with daily routines including cleaning, cooking established meal plans, feeding, medication administration, and maintaining personal hygiene Monitor the health and medical needs of individuals and immediately report any concerns Drive individuals to medical appointments and activities in the community Assist with the learning and development of independent and community-based skills Ensure program documentation and billable records are completed accurately and timely Participate with individuals in community, social, and recreational activities Build a support network for individuals by developing and maintaining relationships with community members, businesses, and families Ensure work locations and vehicles are clean, well maintained, and stocked with necessary supplies including groceries, medications, and cleaning supplies Employees must cooperate with licensee and department staff in any inspection, inquiry or investigation Additional tasks and responsibilities may be assigned Minimum Requirements: High School Diploma or GED Complete all state and agency required training per state guidelines Valid driver’s license with a satisfactory driving record Experience supporting individuals with intellectual and developmental disabilities Ability to work individually and with a team to support individuals with intellectual and developmental disabilities Ability to establish a comfortable and supportive relationship with individuals receiving supports Ability to exercise good judgment and remain calm in crisis situations Excellent verbal and written communication skills Excellent time management skills Working Conditions: Work in residential programs, day programs, and in the community Transport individuals utilizing your own vehicle or company provided vehicles Schedule may change due to business needs and may include evening and weekend hours Overtime may be required due to business needs Frequent lifting, stretching, and other physical exertion may be required May be required to lift or move 25+ pounds May assist with wheelchair transfer of non-ambulatory participants May be exposed to various medical conditions and communicable diseases Why Community Options? Competitive Insurance Benefits (Medical, Dental, Vision) Paid Holidays—Including a Birthday Holiday Generous PTO Employee Incentive & Discount Programs 403b Retirement Plan Incredible career growth opportunities If you have any questions, please don’t hesitate to contact the friendly staff at our Stroudsburg, PA office! Phone Number: (570) 497-8389 If interested, please click Apply Now or Send Resumes to: Resumes-CM@comop.org Community Options is an Equal Opportunity Employer M/F/D/V Community Options is an Equal Opportunity Employer M/F/D/V

Posted 30+ days ago

Direct Support Professional-logo
PeopleIncHamburg, New York
Pay Rate: $19.00 Upon successful completion of a 6-month provisionary period, the hourly rate will increase to $20/hr. All Direct Support Professionals support the persons served character, choices, strengths, interests and needs while ensuring a safe, healthy and clean environment. Direct Support Professionals plan, coordinate and implement meaningful activities that promote independence, inclusion, and productivity of people served by People Inc. on a daily basis through areas of daily living, personal care needs, and activities such as games, music and art. There are full time and part time positions available with day, late afternoon, evening, overnight or weekend shifts. ESSENTIAL FUNCTIONS/RESPONSIBILITIES Respects and maintains the confidentiality of the person served. Demonstrates a positive and caring attitude towards person served, families and staff. Plans, coordinates and implements meaningful activities on a daily basis: areas of daily living and personal care needs as well as person centered activities that promote independence, inclusion and productivity. Completes all tasks necessary to ensure health and safety of each person receiving services’. Safely transports people following proper procedures when approved to drive. Performs daily site cleaning, food preparation and laundry as needed. In a Site Based or Recreational Respite setting, assist person served in social/recreational activities and implementation of monthly activity calendars. Assist in homework assignments as needed. Completes daily documentation and other paperwork OPWDD and agency standards promptly and accurately as applicable. Attends/participates in general staff meetings, in-service training and other pertinent agency meetings/trainings. Keeps in compliance with agency mandated in-service and online trainings. Flexibility to work assignments as needed at the agency within shift and/or other availability. For Day Services, this may include being assigned a residential site to work partially, or in full based, upon status of day program service delivery. Performs CPR and Strategies for Crisis Intervention and Prevention (SCIP-R). Responsible to record time worked at the start and end of each shift and to work the minimum number of accepted hours hired for. Administers medications and follows proper procedures as required. Specific work functions and hours worked may vary from specific departments and locations. Complies with all agency policies and procedures. Other duties as assigned. MINIMUM QUALIFICATIONS 18 years of age. HS Diploma or GED. Valid Driver’s License that meets agency policy. Ability to handle multiple tasks simultaneously. Ability to read, write, comprehend plans and documentation. Basic computer skills necessary for communication and documentation Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. Lifting requirement of 35 lbs. Ability to support people receiving services with repositioning, lifting and transferring as required by their person-centered plan. Physical agility and ability to react to emergency situations, including Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines. Certification in CPR. Part time Direct Support professionals are required to work a minimum of 16 hours per week and not more than 29 hours per week unless otherwise specified by program. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving great benefits (generous PTO, PTO buyback, affordable insurance, tuition reimbursement, career mentoring, shift incentives and more), flexibility and the opportunity to help others move closer to their life goals and dreams. People Inc. is Western New York’s largest and most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one on one with people who have disabilities, and helping them in all aspects of daily life takes a special person – someone who’s dedicated, caring and compassionate – that’s how we treat our employees. #PRIORITY

Posted 30+ days ago

X
XTG CareersFort Worth, Texas
The Application Support Specialist II (D365) will provide comprehensive support to our business operations, ensuring efficiency and productivity through expert use of Microsoft tools and applications. This position works under minimal supervision and is accountable for Tier II response and advance level support for service requests, incidents, and escalations where first contact resolution is not possible. Works on cross-matrix teams when necessary to resolve complex support issues. The Exponential Technology Group (XTG) is a specialist in the electronic component distribution and design engineering services industries. The ideal candidate will be located in the DFW metroplex; for the right candidate, this position may be remote. ACCOUNTABILITIES Act as the next level responder after Tier 1, triaging tickets to the appropriate resource, identifying and resolving urgent issues, and assisting users with their business needs. Utilize advanced skills in Microsoft 365 application products, most importantly Dynamics 365, to support various business functions. Provide transactional support for D365 and Business Central users, allowing users to quickly solve problems without business disruption. Assist the Product team and Tier I support by recognizing enhancement requests, gathering customer requirements, and providing those requirements to the Product team. Replicate advanced bugs and user issues that need escalation to Tier III support. Analyze service desk ticket trends to identify training opportunities for D365 users. Enrich the IT department’s product knowledge base by authoring articles addressing frequently asked questions and tutorials on new software improvements. Stay updated with the latest features and updates of Dynamics 365, proactively suggesting improvements to enhance system functionality and user experience. Identify deficiencies in service and support processes, documenting process improvements within various departments and branches. Mentor, coach, and train other employees in the work unit. Help the IT department meet their Service Level Agreements with clients. Perform additional duties as assigned. EDUCATION & EXPERIENCE Bachelor’s degree in a related field or three or more years equivalent work experience. Proven experience in providing advanced support for Microsoft tools and applications, especially Dynamics 365. SKILLS & CERTIFICATIONS Certification in Dynamics 365 or related fields is a plus. Strong analytical skills with the ability to generate insights from data. Experience with data visualization tools and techniques. Excellent problem-solving abilities and a proactive approach to issue resolution. Experience in conducting user training and providing technical support. Strong communication and collaboration skills to work effectively with stakeholders. Knowledge of best practices in IT management and system integration. Knowledge of distribution industry practices and transactional support. What we offer our team members: A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching contribution, Healthcare Savings Accounts. A wide variety of benefits to include Tuition Reimbursement, vacation, floating holidays, volunteer day off, PTO or sick time. Ongoing training throughout your employment with opportunities to participate in professional and personal development programs. A strong focus on giving back to our communities through philanthropic opportunities. Great culture and opportunities for growth and advancement. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job descriptions is subject to possible modification to reasonably accommodate individuals with disabilities. Pay Range: $31.83 - $38.75/hour. Actual offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level and will be finalized at offer. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee. Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered. XTG is an Equal Opportunity Employer, and we support protected veterans and individuals with disability through our affirmative action program. XTG is a subsidiary of TTI, a wholly owned subsidiary of Berkshire Hathaway Inc.

Posted 2 weeks ago

Automotive Service Technician (Relocation Support Available)-logo
Beloit Auto & Truck PlazaWichita, Kansas
Beloit Auto & Truck Plaza: 3133 US-24, Beloit, KS 67420 About Beloit Auto & Truck Plaza Beloit Auto & Truck Plaza has been a trusted name in north-central Kansas for years, providing reliable service and quality vehicles to our community. As a family-run dealership, we treat our employees and customers like family. We take pride in the work we do, from oil changes to major repairs we’re looking for skilled, dependable technicians who do the same. When you join our team, you’re stepping into a supportive shop that values your time, talent, and future. If you're open to relocating to Beloit, KS or commuting from nearby areas, we offer support to help you make the move and transition smoothly. Job Description We’re hiring an experienced Automotive Service Technician who’s ready to take the next step with a dealership that values skill and commitment. This role is based on-site in Beloit, KS, and is ideal for someone who is willing to relocate or commute for the right long-term opportunity. You’ll handle a mix of routine maintenance, diagnostics, and more complex repairs across a wide range of vehicles. Our team is professional, experienced, and ready to support your growth. Job Type & Schedule Job Type: Full-time Schedule: Day shift, Monday to Friday, rotating Saturdays Pay: Up to $40 per flat rate hour based on previous experience and qualifications Sign on Bonus: $5,000 Sign on bonus for qualified candidates Relocation Required: Yes (incentive provided) Relocation Incentive Relocation assistance is available for qualified candidates. Please inquire during the interview process for details. Responsibilities Perform maintenance and repair work on a wide range of vehicles Diagnose mechanical issues accurately and recommend appropriate repairs Complete repairs efficiently and document all work performed Communicate with service advisors to ensure smooth service flow Follow manufacturer specifications and dealership policies for all jobs Maintain a clean and safe work environment Participate in ongoing training and certification programs Qualifications Ability to relocate or commute to Beloit, KS Previous experience as an automotive technician or mechanic ASE Certification preferred or willingness to obtain Valid driver’s license and clean driving record Strong diagnostic and problem-solving skills Ability to work independently and within a team Familiarity with modern diagnostic tools and repair equipment Physically able to lift 50+ lbs and stand for extended periods Why Join Beloit Auto & Truck Plaza Family-owned dealership with a strong community reputation Stable, full-service shop with consistent work Supportive leadership that values your time and expertise Opportunities to grow your skills and career in-house Benefits Relocation Incentive for qualified hires $5,000 Sign on bonus Competitive pay based on experience Health, dental, and vision insurance options 401(k) retirement plan Paid time off and holidays Ongoing training and advancement opportunities Employee discounts on vehicles, parts, and service Equal Opportunity Employer Statement Beloit Auto & Truck Plaza is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.

Posted 1 week ago

Assistant Teacher/Support taff-logo
Storybrooke Preschool AcademyJupiter, Florida
Benefits: 401(k) matching Company parties Employee discounts Free food & snacks Opportunity for advancement Paid time off Signing bonus Training & development Tuition assistance Did you know that 90% of the brain's development is in the first 5 years of life? Here at Storybrooke Preschool Academy we are literally growing the brains of our future generation! Be a part of something bigger! We are looking to fill immediate positions within our team. No experience is necessary because we provide in-depth, hands-on training! We have full time. Not looking for a full commitment? NO PROBLEM! We are also hiring for our sublist! This is a perfect position for someone who is looking to get into the early childhood field. We even pay for your tuition! Get paid while you go to school! COME MAKE A DIFFERENCE IN THE LIFE OF A CHILD AND JOIN OUR STORYBROOKE PRESCHOOL ACADEMY FAMILY! www.facebook.com/StorybrookeAcademyJupiter *pay dependent on experience and certifications Benefits/Perks $750 Bonus after 6 months (must be in good standing) Advancement Opportunites Consistent work schedules (nights and weekends off) Paid Time Off Paid Vacation Paid Holidays Paid Sick Days 401K Match Scholorship for Early Education Degree Compensation: $15.00 - $18.50 per hour This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Association for Early Learning Leaders.

Posted 30+ days ago

W
Worldwide TechServices OpenLondon, Kentucky
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Posted 30+ days ago

Positive Support Specialist-logo
Lutheran Social Service of MinnesotaLakeville, Minnesota
Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize, and reward employees. Consider joining us! LSS is dedicated to providing community-based services in the most integrated setting possible. We developed Specialized Community Supports in response to a need in our community for more options for individuals with complex needs. Job Summary: Positive Support Specialists (PSS) work in our Specialized Community Support (SCS) programs. These are highly specialized programs in which we serve individuals with intensive medical, behavioral and mental health needs. We utilize a person-centered approach to creating a program that focuses on supporting people to reach their goals, while still considering the safety of the individual, team members and the community. Consistency and routine are key factors in the proven success of these programs. Highly trained Positive Support Specialists will assist individuals both at home and the community to participate in events and activities that are meaningful to the individual. As a PSS team member, you will also: Assist individuals to be more independent in performing essential life skills such as meal preparation, personal hygiene and navigating the community. Advocate for the people supported in areas such as rights, medical care and in the community. Complete necessary documentation and record-keeping every shift. Manage crisis situations safely and effectively - this can include potential use of manual restraints. Candidates will receive training for Positive Behavioral Supports and manual restraints in conjunction with the 245D requirements. Engage in trauma-informed care daily. What We Offer You: An excellent benefits package that includes medical, dental, life, vision, 403(b) plan with a match, wellness program, and other ancillary plans. A generous PTO plan, holiday pay, and float days. Training paid at full wage. Opportunities for continued professional development and growth within the organization. An ALIVE Workplace that is Supportive, Positive, Healthy, and Fun! A workplace that embraces diversity. An outstanding reputation. Requirements: Strong interpersonal skills with the ability to work with a variety of individuals. Must physically be able to stand, squat, bend, or walk for long periods of time. The ability to lift 50 lbs. is necessary . Knowledge of local community resources is a plus. Must be cleared by a Bureau of Criminal Affairs (BCA) background study and have a driver's license - a Motor Vehicle Check (MVR) is also required. Qualifications: Minimum education is a high school diploma, but the preference is a degree in a field relevant to this role. Minimum experience is 1-2 years of working with people with complex needs, but the preference is for 3-5 years of relevant experience Lutheran Social Service of Minnesota is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.

Posted 2 weeks ago

Family Support Case Planner-logo
SCO Family of ServicesBrooklyn, New York
Fort Greene, Brooklyn Heights, Red Hook, Park Slope, Carroll Gardens, Crown Heights, Flatbush and Midwood. The Case Planner is responsible for supportive counseling and case management to increase safety, reduce risk and promote wellbeing utilizing the Family Connections model of practice. The Case Planner works closely with the supervisor and model consultant to insure all responsibilities are carried out in accordance with model fidelity and the standards of Family Connections, ACS and SCO Family of Services. We offer strong supervision, rich professional development and the opportunity to learn an evidence informed practice model: Family Connections. Responsibilities include: Partner with families to provide assessment, goal setting, interventions and case management to prevent foster care and promote wellbeing. Learn the Family Connections (FC) practice model by participating in FC training, coaching and case consultation. Adhere to fidelity of the FC model: Work within model structure regarding case contacts, interventions, supervision, documentation and length of treatment. Conduct in person regular home and office visits and accompany clients to appointments as needed. Provide concrete services including advocacy, outreach and referral. Assess safety and risk and implement crisis management plans and safety plans as needed. Plan, coordinate and implement groups and social activities for clients. Schedule and participate in conferences with families, community partners and ACS using the Family Team Conferencing (FTC) model. Collaborate with ACS, schools and all collateral providers. Plan, coordinate and implement groups and social activities for clients. Complete all required documentation and data entry within deadlines including assessments, progress notes, treatment plans and closing summaries. Utilize mobile technology to complete documentation. Attend individual and group supervision and all necessary meetings and trainings. Work collaboratively with Case Aides and FTC Facilitators. Demonstrate strong sensitivity to cultural and socioeconomic diversity. Commit to being an active contributor to the vision and mission of the program. Work to create and support a respectful learning environment. Other duties as assigned. BA or BSW with experience; MSW or MA in related field with commitment to obtaining license preferred. Seeking candidates bilingual in Spanish. Some evening hours required. Excellent organizational, written and oral skills. Proficient in Microsoft Office. Commitment to working from a strength based perspective.

Posted 30+ days ago

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Sheppard Pratt CareersFrederick, Maryland
Development and Intellectual Disabilities Services (DDA) at Sheppard Pratt offer programs devoted to people with intellectual and developmental disabilities, including supported living services. Our Supported Employment and Pathways Day Program team provides opportunities for clients to build community and social skills, as well as individual job placement and employment support. Scheduling for this position will be flexible and based around client needs. What to expect. This is a direct care opportunity to facilitate client involvement in meaningful day program activities to support their overall mental health and wellbeing. With training and ongoing experience, you will exercise discretion and independent judgement with general supervision. Pay rate: $18.03/hr. Specific responsibilities include: Facilitating client participation in therapeutic and social group activities by developing an understanding of what motivates them individually. Implementing individual client care plans to meet client needs and goals. This includes coordinating communication amongst staff working together with an assigned client. Providing transportation and attending clients’ medical appointments. What you’ll get from us. At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer: A commitment to ongoing training and education, including a robust tuition reimbursement program. Comprehensive retirement, medical, dental, and vision benefits. Generous paid-time-off and flexible scheduling. Complimentary employee assistance program. And more! What we need from you. High school diploma or GED. Bachelor’s degree in a related field preferred. Positively referenced relevant work, student, or volunteer experience. A driver’s license with 3-points or less and access to an insured vehicle. Must obtain and maintain a current DOT certification. Must be able to lift 50 pounds and be able to navigate stairs and a typical day program or home environment. Sheppard Pratt’s mission-driven culture offers an environment where you can explore what motivates you both professionally and personally. Impact opportunities include hospitals, special education schools, residential programs, outpatient centers, and more. We offer continuing education, tuition reimbursement, and career development programs to facilitate your professional growth. Together, we can put your purpose to work. #LI-RM2

Posted 3 weeks ago

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Worldwide TechServices OpenBaton Rouge, Louisiana
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Posted 30+ days ago

Direct Support Professional: Adult Residential Services-logo
Developmental Disabilities InstituteSmithtown, New York
About DDI With nearly 65 years of service, DDI provides a full continuum of care -- from early intervention to residential, day habilitation, and vocational programs -- for over 1,600 children and adults with autism and other developmental disabilities. DDI is driven by a dedicated staff and a belief in every individual's potential. Our Purpose We help children and adults with autism and other developmental disabilities experience personal growth and fulfillment. Our Core Values Integrity: We adhere to moral and ethical principles Dignity: We treat each other as being worthy of honor and respect Compassion: We act with caring and kindness Teamwork: We work together to achieve common goals Salary: $21.00-$23.10/hour for approved drivers / $19.00-$20.90/hour for non-drivers Shifts Available: What you'll do at DDI: Complete all required trainings, and participate in Peer Mentoring Program, in-service workshops, and recertification trainings as required. Become certified and maintain certifications in SCIP-R, First Aid and CPR Must have a Valid NYS Driver’s license and be able to obtain DDI approved driver status. Participate in semi-annual IDT, quarterly, staff meetings, and staffing as required. Advocate for the rights of the individual(s) we serve. Help individual(s) build relationships, and maintain relationships with family and friends. Follow individual(s) daily activity/classroom schedule, implementing all formal goals and protocols of individuals you are assigned to. Data collection – goals, protocols, outings, SUB’s, progress notes, recreation/fitness logs. Obtain and maintain certification for, and administer medications under the supervision of assigned nursing staff (AMAP), if applicable. (Level 3 and 2 if applicable) Must have a Valid NYS Driver’s license and be able to obtain DDI approved driver status. (Level 3 and 2 if applicable) Fulfill responsibilities of primary advocate (paperwork, advocacy, programming). Instruction and documentation, participation in development and revisions of formal goals and protocols in accordance with the CFA/ISP, and behavior plans. Teach and assist individuals in all aspects of daily living, including, but not limited to: ADL’s, cooking, house cleaning, laundry, leading a healthy lifestyle, shopping, budgeting, maintaining appropriate behavior, and community integration. Accompany individuals on medical appointments, jobs, and community activities, if applicable. Complete incident reports and SCIP-R reports as necessary. Knowledge and accurate implementation of Emergency Procedures. Demonstrated knowledge of all OPWDD and DDI policy and procedures as they pertain to individuals supported, and documentation of such. Ensure the vans are clean and vehicle problems are written down and addressed through the Site Supervisor/Manager. What you bring to DDI: Ability to read, understand, and follow safety guidelines What DDI can offer you: The ability to make a difference in the lives of the individuals we support Generous paid time off Medical/Dental/Vision/Life Insurance 403(b) retirement plan Tuition reimbursement and more! DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.

Posted 30+ days ago

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KLS Kenco Logistic ServicesZeeland Twp, Michigan
At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. Yes Benefits offered: Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting. https://www.eeoc.gov/poster For California residents please enter or copy/paste the address below into your address bar Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

Posted 1 week ago

Recovery Support Specialist l Hairston House-logo
Gandara CenterNorthampton, Massachusetts
Why Work for Gandara : Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today! Benefits: Retirement Plan 403(b) Health, Dental, Vision, Pet and Life Insurance Paid vacations Paid holidays 8 discretionary days Mileage Reimbursement Additional Benefits: Career Growth Opportunities Culturally Diverse population Clinical Licensing Support Job Title: Residential Support Specialist Work Location: Northampton, MA *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: To work within the SUD team model, establishing open communication, support, and accountability among workers and consumers. They are accountable to the Program Director Director, who is responsible for providing supervision and training. The Recovery Specialist/DCI Staff is one who actively promotes the philosophy of Gándara and maintains a high level of commitment to the program. Duties and Responsibilities: To share all expectations of Recovery Specialists/DCI. To maintain direct supportive contact with persons served to continually assess their individual needs, especially during stressful/crisis situations. To provide advocacy services whenever appropriate for each person served. To develop and maintain a working relationship and knowledge of other social service agencies in the community. To develop strong, supportive relationships with the persons served. To provide for care and safety of all persons served. To interact with all persons served in order to assess needs, provide information, discuss problems, set limits, and encourage growth and development. To participate in persons served recreational activities To notify supervisory staff immediately in the event of a persons served experiencing a crisis, suspected illegal activity, or any behavior constituting an incident in the program. To maintain updated group notes and reporting in accordance to established record keeping procedures. To participate in all staff meetings and other required meeting identified by the supervisor. To assist program administration with the completion of toxicology screenings To provide orientation of services to persons served family members and community interest groups. To provide crisis intervention To provide trauma informed approaches. To arrange and provide transportation for persons served to outside appointments when public transportation is not available or recommended. To participate in training programs (both external and internal), regularly research materials relative to chemical abuse, mental illness and treatment approaches. To acquire and maintain current necessary certifications mandated by the Agency and funding sources. To adhere to program and agency policies and procedures. To complete hourly rounds and safety checks To observe medication of persons served Minimum Qualifications: Ability to work with population in recovery. Ability to structure and organize job responsibilities with minimal supervision. Ability to master First Aid, CPR, Defensive Driving and Fire Safety Demonstrates good verbal and written communication skills. Displays sound judgment. Ability to provide goal-oriented services. Works well as a team member. Bilingual (Spanish/English) preferred Valid Driver's License The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Posted 30+ days ago

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Worldwide TechServices OpenFort Wayne, Indiana
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Posted 30+ days ago

Surge Support Lead (ESOM)-logo
KentroHines, Illinois
Description Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More . By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Surge Support Lead to support our VA - End Point Support and Operations Monitoring (ESOM) contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Surge Support Lead will be assigned to a small, mobile team that travels within their assigned district [PP1] [PP2] to support events that require dedicated IT support. During surge events, the candidate will support a multitude of IT tasks including asset deployments, imaging, and decommissioning. When not supporting surge events, the candidate will reside at a designated location, responsible for planning surge support events, assisting with local IT projects and providing responsive IT support. Responsibilities: Serves as a dedicated resource for surge support events within the assigned district, requiring up to 50% travel for up to two (2) weeks at a time; supporting asset deployments, imaging and decommissioning tasks, and other IT duties as assigned. Draws upon extensive IT knowledge to lead and support a team of customer service engineers, prioritizing critical problems and providing technical guidance during daily operations and surge events. Ability to use online reporting tools and Excel to mine data, generate actionable insights and create asset replacement schedules. Manages routine IT administration tasks and logging data in system, supports the installation, maintenance, testing and troubleshooting of computer systems and equipment, ensuring optimal operations. Provides responsive customer support, abiding by customer-specified Key Performance Indicators. Collaborates with District Project Managers, surge support teams, and onsite staff during surge events. Possesses the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment. Ability to stand and move throughout the work area for prolonged periods up to 8 hours. Base Location: Edward Hines Jr. VA Hospital: Hines, IL Duration of Position: This role has an estimated duration of one year, with a possibility of extension. Salary Range: $75,000 - 110,000. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate. Travel: A Surge Support Customer Service Engineer will be a dedicated surge support resource; requiring up to 50% travel for up to (2) weeks at a time. Overtime is not authorized for any work to include this surge capacity. For work related travel, employees will pay for expense out-of-pocket and submit an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location. Health Requirements: This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. Vaccine requirements may include Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella. Testing requirements may include Tuberculosis. Requirements Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline; 5+ years of relevant experience; 8+ years of additional relevant experience may be substituted for education. Experience in conducting routine system administration tasks and logging data in system admin logs. Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment. Candidates must meet the physical requirements of the role as listed in the job description. Preferred: ITIL v4 certification. Knowledge of VA's organizational structure and IT environment. Experience with MS bookings. Experience with cloud-based infrastructure and deployment. Previously held or currently holds a Public Trust – Level 4. Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us . #LI-SH1

Posted 5 days ago

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Technical Support Associate (Mon-Fri: 2pm-10pm)

Evolv Technologies HoldingsWaltham, Massachusetts

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Job Description

Description

The Elevator Pitch 

Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal. 

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? 

 In the first 30 days, you will: 

  • Participate in EvolvED our new hire training orientation  
  • Participate in our technical product training session  
  • Learn and understand the product, and product issues enough to assist with customer support. 
  • Shadow the rest of the support team working on customer issues. 
  • Assist with scheduled remote system upgrades and maintenance. 

Within three months, you will: 

  • Be a noticeable contributor to support tickets and able to handle common problems on your own. 
  • Become Proficient in the tools and diagnostics procedures to work independently on customer issues. 
  • Be able to identify issues that need to be escalated for more involved troubleshooting. 

By the end of the first year, you will: 

  • Serve as a trusted support resource, able to determine/resolve common support issues and reliably respond to requests when needed. 
  • Be able to support Evolv security systems and adjacent products including integration with 3rd party security applications and platforms. 

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? 

Technical Proficiency 

  • Technical Expertise: Understanding of common troubleshooting practices and techniques.
  • Use of Service Cloud or similar service platforms to manage and document issues. 

Diagnostic and Troubleshooting Skills 

  • Real-Time Problem Solving: Accurately diagnose and resolve technical issues promptly. 
  • Implement solutions that address the root cause of problems to prevent future occurrences. 

Communication and Collaboration 

  • Effective Communication: Clearly articulate complex technical concepts to customers and partners. 
  • Maintain strong, clear communication channels with all stakeholders. 

Customer Relationship Management 

  • Customer Support: Provide exceptional support, anticipating and addressing customer needs proactively. 
  • Build and maintain strong, trust-based relationships with customers. 

Documentation and Record Keeping 

  • Detail-Oriented Documentation: Accurately document technical issues and resolutions in the Evolv Service and Support Platform. 
  • Maintain comprehensive records of customer interactions and issue tracking. 

Resilience and Adaptability 

  • Display persistence and follow-through with necessary parties until a resolution is reached. 
  • Adaptive Thinking: Prioritize tasks and adapt strategies effectively in a fast-paced environment. 

Continuous Learning and Improvement 

  • Growth Mindset: Display an insatiable appetite for learning and personal development. Stay updated with the latest technologies and industry trends to enhance service quality. 
  • Proactive Improvement: Continuously seek ways to improve technical skills and service delivery. Embrace challenges fearlessly, viewing them as opportunities for growth and learning. 

Ethics and Compliance:

  • Act with integrity and demonstrate an unwavering commitment to compliance with to the letter and spirit of the Evolv Code of Conduct and other company policies as well as all applicable laws and regulations.

What is the leadership like for this role? What is the structure and culture of the team? 

You will be joining the Technical Support team and reporting directly to the Technical Support Manager 

The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive, and fun! 

Where is the role located and what is the schedule? 

Location: Waltham, Massachusetts (HQ) 

Training Period: Onsite for the first 30-45 days for training and onboarding (Monday – Friday, 9am – 5pm)

Post-Training: Potential flexibility for remote work, depending on individual performance  

Schedule: Monday through Friday with the following shift:

2pm - 10pm

What is the salary? 

The hourly pay rate for this role is $24 - $26 an hour. This role is nonexempt, meaning you’ll be eligible for overtime pay for any hours worked beyond the standard 40 per week. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. 

Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonuses, overtime pay, equity, or benefits. 



Benefits

At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. Rooted in our values of authenticity, kindness, courage, drive, and fun, we offer the opportunity to make a real impact. Our team thrives in a supportive, honest environment where creativity and collaboration are celebrated, and where we challenge the status quo to keep improving. 

When you join Evolv, you’ll not only work with cutting-edge technology but also enjoy competitive benefits that support your well-being, and personal growth. 

 

Our Benefits Include

  • Equity as part of your total compensation package 
  • A flexible work environment  
  • Medical, dental, and vision insurance 
  • Flexible Spending Accounts (FSA) 
  • A 401(k) plan (and 2% company match) 
  • Unlimited vacation policy  
  • Quarterly stipend for perks and benefits that matter most to you 
  • Tuition reimbursement to support your ongoing learning and development 
  • Subscription to Calm 
  • Subscription to Orange Theory 

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at careers@evolvtechnology.com.

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