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Tech Support-logo
Tech Support
KnowBe4 SandboxClearwater, Florida
KnowBe4, Inc. is a high growth information security company. We are the world’s largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day. We are ranked #1 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Top Workplaces Survey for the last four years. We also just had our 27th record-setting quarter in a row! KnowBe4, Inc. is a high growth information security company. We are the world’s largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day. We are ranked #1 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Top Workplaces Survey for the last four years. We also just had our 27th record-setting quarter in a row! In this position, you will be a part of our Tech Support team; assisting the users who purchase our training and helping to get them up and running. Responsibilities: Monitor and maintain issue reports and change requests through help-desk systems Investigate and document issue reports and communicate findings to development team or clients as required Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements Participate in team meetings and discussions Provide other means of support to customers and team members as needed Minimum Qualifications: Excellent written and verbal skills required including proper use of grammar and spelling Minimum of 1 year experience in a similar or related position Two-year degree preferred Can demonstrate technical troubleshooting and analysis ability Highly organized and result-oriented Ability to learn new tools and technologies quickly Can demonstrate integrity, accountability, respect and commitment Familiarity with firewall and email protocols is preferable Experience working with and debugging Active Directory issues Note: An applicant assessment, background check and drug test may be part of your hiring procedure. No recruitment agencies, please. Note: An applicant assessment, background check and drug test may be part of your hiring procedure. No recruitment agencies, please.

Posted 30+ days ago

Senior Desktop Support Specialist-logo
Senior Desktop Support Specialist
LatitudeArlington, Virginia
Job Title: Senior Desktop Support Specialist Location: Arlington VA Job Type: Full-Time Clearance Required: Secret Clearance or previous DOD experience highly preferred Job Description: We are seeking a skilled and motivated Senior Desktop Support Specialist to join our team. In this role, you will provide advanced IT support and troubleshooting for end-users in a dynamic environment. You will ensure the smooth operation of desktop systems, applications, and network connections, with a focus on maintaining security and efficiency. This position requires a proactive problem-solver with excellent communication skills and a strong technical background. Responsibilities: Provide advanced desktop support for hardware, software, and network-related issues. Troubleshoot and resolve system errors, performance issues, and connectivity problems. Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Support operating systems, applications, and security software in compliance with company policies. Respond to and resolve escalated tickets from junior support staff. Maintain detailed documentation of incidents, resolutions, and support activities. Assist with user account management, including Active Directory and access permissions. Coordinate with IT teams to implement upgrades, patches, and new technologies. Ensure compliance with Department of Defense (DOD) security standards and protocols. Train and mentor junior IT support staff as needed. Qualifications: Required: Security+ CE Certification. 3+ years of IT support experience in a desktop support or similar role. Strong knowledge of Windows operating systems, Office 365, and common IT support tools. Experience with Active Directory, group policy management, and network troubleshooting. Excellent problem-solving and customer service skills. Preferred: Active Secret Clearance or previous DOD experience. Experience with ticketing systems like ServiceNow or Remedy. Strong written and verbal communication skills. $75,000 - $95,000 a year

Posted 30+ days ago

100% Work from Home- Client Support Rep-logo
100% Work from Home- Client Support Rep
Global EliteOrlando, Florida
Support Clients with Enthusiasm! We are seeking enthusiastic, hard-working, and friendly individuals to join our team and provide exceptional support to our vast network of clients. This pivotal position relies on outstanding people skills and a deep commitment to upholding our mission: “to protect every child and serve all working people.” Imagine the possibilities of this 100% remote position, where you can achieve an incredible living while having the freedom to choose working hours that align with the needs of YOU and your family. Preferred Skills: • Excel in communication, showcasing active listening and effective problem-solving abilities. • Embrace a continuous learning mindset, readily adapting and adjusting to new situations. • Thrive both in collaborative team environments and as an independent contributor. • Possess an unwavering work ethic and an indomitable drive to succeed. Here’s what you can expect from this exceptional opportunity: • Enjoy the flexibility of a personalized schedule with the added bonus of weekly pay. • Embrace the freedom and convenience of a 100% remote position, allowing you to work from anywhere. • Immerse yourself in weekly trainings led by top leaders, equipping you with the skills and knowledge needed to excel. • Prioritize the security of your future with comprehensive life insurance coverage. • Benefit from health insurance reimbursement, ensuring your well-being remains a top priority. • Leverage industry-leading resources and cutting-edge technology, empowering you to thrive in your role. In line with our commitment to community wellness, all interviews will be conducted via Zoom video conferencing, ensuring the safety and convenience of all applicants. Join and make a meaningful difference. Together, let’s protect every child and serve all working people! Please note that we have adjusted its business operations to prioritize community wellness.

Posted 3 days ago

IT Support Administrator-logo
IT Support Administrator
NetDocumentsLehi, Utah
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.co m so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! Your opportunity for impact: This position is Onsite at our Lehi, UT office. As an IT Administrator within our forward-thinking business IT team, you are at the forefront of ensuring operational excellence in our digital workspace. Specializing in both PC and Mac environments, this role is pivotal in diagnosing, troubleshooting, and resolving system issues, providing a seamless technological experience for our team members. Your expertise in software and hardware updates, system diagnostics, and innovative technology deployment will not only enhance our IT infrastructure but also drive our company’s success through superior customer service and innovative solutions. Join us to become a key player in a team that values technology, efficiency, and support. What your contributions will be: Tech Deployment & Maintenance: Seamlessly deploy and maintain hardware, ensuring all machines are up to date and fully functional. Software Management: Image and manage operating systems and application software, adhering to the latest compliance, security, and industry standards. Equipment Provisioning: Efficiently deploy company-issued equipment, ensuring all NetDocuments staff are well-equipped for success. Outstanding Service & Support: Deliver exceptional customer service with a positive attitude. Ticket Management: Promptly engage, respond, and resolve ticket submissions, managing and dispatching within agreed Service Level Agreements (SLAs). User & Technical Support: Offer both face-to-face and remote support, ensuring optimal functionality of user accounts, conference rooms, offices, and shared equipment. Innovative Solutions: Actively seek and implement innovative solutions to enhance support efficiency and effectiveness. Continuous Improvement: Participate in the development of team and company technical standards, leveraging data for process enhancements. Other duties as assigned. Required Education and Experience: Either a bachelor’s degree in an IT related field or 2-3 years in a Helpdesk/IT Support role Proficient in Windows and macOS administration, with a strong focus on providing excellent end-user support. Skilled in system imaging, setup, deployment, and supporting Microsoft Office applications, including Office 365 and Outlook. Experienced in Microsoft Active Directory and Entra ID for user management, Exchange mailbox administration, and following security practices to safeguard data and systems. Capable of efficiently troubleshooting network and VPN connectivity issues, managing cloud-based email solutions, and overseeing system security software installations. Adept at hardware troubleshooting, including printers and managing AV equipment for conference rooms, ensuring smooth operation. Strong communication skills, able to offer clear and effective support to employees, enhancing their understanding and use of IT resources. Physically able to handle IT equipment tasks, such as lifting systems and monitors, and performing under-desk cabling. Ideally you will have: Experience in JAMF MDM (Mobile Device Management) Experience in PowerShell and/or Bash Scripting Experience in PowerAutomate and associated products such as Forms, SharePoint, OneDrive for Business, etc. Fundamental understanding for recognizing potential security concerns both with hardware and on a software level. Relevant MS certifications, CompTIA+ or JAMF Pro Certs What you will receive: 90% healthcare premiums company covered HSA company contribution 401K match at 4% with no vesting period Potential for twice a year merit increases Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays Authenticity and accountability from leadership Connection, access, and mentorship from exceptional leaders Growing company with opportunities for advancement What you will receive: 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for wellness Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency The annual compensation range for this position is: $60,000 - $65,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-ONSITE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Posted 3 weeks ago

Customer Service - Donor Support Technician-logo
Customer Service - Donor Support Technician
CSL PlasmaGlen Burnie, Maryland
Responsibilities: • Responsible for preparing the donor, donor area and equipment for the pheresis process. • Prepares the autopheresis machine for the pheresis process. • Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. • Disconnects the donor when the process is complete. • Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. • Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. • Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. • Alerts Group Leader or Supervisor of donor flow issues. • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). • Understands the policies and procedures associated with hyper immune programs at the center if applicable. • Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. • Maintains confidentiality of all personnel, donor and center information. • May be cross-trained in other areas to meet the needs of the business. • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. • Perform job-related duties as assigned. Qualifications: • High school diploma or equivalent required • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable. Our Benefits CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp . About CSL Plasma CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Plasma!

Posted 1 week ago

Director of Support and Observability-logo
Director of Support and Observability
RaceTracAtlanta, Georgia
RaceTrac Company Overview Job Description: We seek an experienced, visionary, hands-on leader to ensure the best possible Guest experiences. It achieves this by proactively monitoring the user experience and underlying technology health and proactively addressing issues before they impact the Guest. As a strategic thought leader, you will define and implement the systems observability and Levels 1 & 2 strategy, tools, processes, and people resources. This is an execution-focused role with 24x7x365 responsibility for the observability platform and support operations, requiring the management of incidents, proactive problem-solving, and leadership in continuous improvement. You will design and implement a comprehensive framework across on-premises and Azure Cloud environments, ensuring proactive monitoring and alerting processes while transforming reactive Operations and Level 1 & 2 support teams into highly efficient, proactive units. You will oversee the team but have direct engagement at the operational level, including delivery and support, including on-call and escalations as needed. You will be the voice to the business and technology stakeholders on systems and Guest experience health. Responsibilities: Promotes and maintains a culture where Stability is a product. Collaborates with the business partners, digital peers, IT security, enterprise architecture and Store System teams to produce thorough visibility of guest transactions through both digital platforms and in-store digital integrations. Produces and manages strategy for incident response and resolution for end-to-end digital transactions. Owns digital monitoring solutions and end-to-end architecture of digital monitoring that ensure visibility and remediation of digital guest transactions. Manages 3rd party vendor relationships responsible for end-to-end monitoring and support. Establishes and manages relationships with internal stakeholders and senior leadership throughout the company to communicate and guarantee the delivery of a high-quality product. Discovers new opportunities to optimize the business through improved processes and functional enhancements. Owns and influences adherence to strategy that ensures support organization can effectively triage and remediate. Develops and refines metrics that expose digital and store health. Directly manages IT professionals and ensures growth and career development opportunities are provided; serves as an expert in the Information Systems field and provides leadership and direction to team on industry best practices. Maintain and manage the vision for a predictable release plan for digital product that adheres to RaceTrac’s agile approach to software development. Leads cross-functional team of engineers and advocates on their behalf, removes roadblocks, and helps them navigate how to achieve goals while holding them accountable to project commitments and quality standards. Develops and maintains strategy and budget for Digital Support and Release activities. Qualifications: 10+ years of experience in observability, monitoring, infrastructure, or operations roles, with significant leadership experience. Proven track record of building and leading observability functions across hybrid environments (on-prem and cloud), particularly in Azure Cloud. Hands-on experience managing observability platforms, Levels 1 and 2 support teams, and operational outcomes, including incident management and after-hours escalations. Experience in transforming reactive support and operations teams into proactive units by integrating observability solutions. Strong experience in managing change and overcoming resistance in a complex, multi-team environment. Expertise in observability tools such as Splunk, Dynatrace, Azure Monitor, Log Analytics, and other hybrid monitoring solutions. Deep knowledge of cloud-native observability (especially Azure) and experience with on-prem infrastructures. Strong understanding of Site Reliability Engineering (SRE), DevOps, and ITIL frameworks, with experience in incident management, monitoring, and performance optimization. Exceptional ability to lead cross-functional teams and influence key stakeholders at all levels, from technical teams to executive leadership. Expert in product ownership, vendor management, and financial oversight, with experience building roadmaps, prioritizing improvements, and developing business cases. Proven success in fostering collaboration between development, operations, and support teams to deliver proactive monitoring and support capabilities. All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Posted 30+ days ago

Technical Support Specialist II-logo
Technical Support Specialist II
BiampBeaverton, Oregon
Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter. The role, at a glance: The Technical Support Specialist provides technical support, advice, and assistance to Biamp’s customers (including AV integrators, consultants, and administrators) regarding AV hardware and software systems. Daily activities include troubleshooting both simple and complex AV systems through conversation with customers, exploration of programming files, recreation of customer systems in a test lab, and listening to AV spaces over the phone. Our ideal candidate is looking for a long-term fit at Biamp, with continued growth and increasing responsibilities. How you'll contribute: Provide technical support to customers via phone, email, and chat Coordinate returns and repairs of Biamp products as necessary Troubleshoot, diagnose, and resolve technical hardware and software issues involving network connectivity, VoIP, poor audio/video quality, and more Identify and escalate priority issues to Applications Engineers and other groups where appropriate Accurately process and record customer interactions using tech support case tracking software Maintain and/or develop expertise in audio and video concepts and technologies, as well as other skillsets required within the professional AV industry Organize ideas and communicate oral and written messages that are appropriate to audiences and circumstances Follow up and make scheduled call backs to customers where necessary Offer alternative solutions where appropriate with the objective of retaining customers’ business Work with cross-functional teams to provide advice and guidance on new product development and industry trends You'll also support by: Participating in trade shows and assisting with customer visits where needed Assisting Applications Engineers as needed to test and improve Biamp products and processes Writing, proofreading and revising technical documentation, training courses, and online knowledgebase articles Maintaining organization and functionality of department’s test rack equipment Other duties as assigned by your Supervisor/Manager A successful candidate should have: Bachelor’s Degree or equivalent work experience 2-4 years of related work experience in the AV industry 1+ years of customer-facing support/service experience Experience with designing/troubleshooting networks, configuring network switches, and other IT technologies is a plus Ability to independently support multiple Biamp products and platforms Certified Technical Specialist (CTS) certification or approved AV industry certification preferred Familiarity with fundamentals of computer networking; networking certification and/or training a plus Proficiency in Microsoft Office applications (Outlook, Word, Excel, and SharePoint) Possession of excellent verbal and written skills in English Possession of excellent organizational and interpersonal skills, and is able to work effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods Ability to multi-task and be flexible in a dynamic work environment while maintaining strong attention to detail Ability to work independently and in a team environment Strong interest in independent learning and research a plus Proficiency in Spanish a plus Work environment: This is an onsite position based in Beaverton, OR Routine use of standard office equipment, may stand or sit for long periods What we offer: Medical, Dental, and Vision 3 weeks annual PTO and 9 paid holidays 401(k) + matching Employer-paid base life insurance, short, and long-term disability Health savings accounts (with Biamp contribution) and flexible spending accounts Tuition reimbursement Charitable donation matching Discretionary company achievement bonus Referral bonuses Who is Biamp? We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences. About our company: At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

Posted 2 weeks ago

Dynamic PC Support Techician-logo
Dynamic PC Support Techician
Worldwide TechServices OpenBlountville, Tennessee
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Posted 30+ days ago

Senior Direct Support Professional-logo
Senior Direct Support Professional
Community OptionsRockville, Maryland
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are looking for Senior Direct Support Professionals in Rockville, MD to use best practices within a community-based residential setting to teach individuals with disabilities how to acquire the physical, intellectual, emotional, and social skills needed to live as independently as possible. The Senior Direct Support Professional (DSP) is responsible for providing person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. You will also support a team with day-to-day operations and challenges as a team leader for an assigned location. No experience required– we provide PAID training! Pay rate is: $17.70 an hour Responsibilities: Provide direct care to individuals with intellectual and developmental disabilities tailored to their Ind ividual Support Plan (ISP)/Person Centered Plan (PCP) Assist with training team members to support programmatic initiatives, goals, daily routines, and the unique needs of individuals with intellectual and developmental disabilities Assist with daily routines including cleaning, cooking established meal plans , feeding, medication administration, and maintaining personal hygiene Monitor the health and medical needs of individuals and immediately report any concerns Drive individuals to medical appointments and activities in the community Assist with the learning and development of independent and community - based skills Ensure program documentation and billable records are completed accurately and timely Participate with individuals in community, social, and recreational activities Build a support network for individuals by developing and maintaining relationships with community members, businesses, and families Ensure work locations and vehicles are clea n , well maintained , and stocked with necessary supplies including groceries, medications, and cleaning supplies Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation Additional tasks and responsibilities may be assigned Minimum Requirements: High School Diploma or GED Complete all state and agency required training per state guidelines Valid driver’s license with a satisfactory driving record Experience supporting individuals with intellectual and developmental disabilities Ability to establish a comfortable and supportive relationship with individuals receiving supports Ability to exercise good judgment and remain calm in crisis situations Excellent verbal and written communication skills Excellent time management skills Working Conditions: Work in residential programs, day programs, and in the community Transport individuals utilizing your own vehicle or company provided vehicles Schedule may change due to business needs and may include evening and weekend hours Overtime may be required due to business needs May be required to lift or move 25+ pounds May assist with wheelchair transfer of non-ambulatory participants May be exposed to various medical conditions and communicable diseases Why Community Options? Competitive Insurance Benefits (Medical, Dental, Vision) Paid Holidays—Including a Birthday Holiday Generous PTO Employee Incentive & Discount Programs 403b Retirement Plan Incredible career growth opportunities If interested, please click Apply Now or send resume to: Resumes-MD@comop.org Community Options is an Equal Opportunity Employer M/F/D/V

Posted 30+ days ago

Customer Service  Agent - Operations Support Agent $20.17-logo
Customer Service Agent - Operations Support Agent $20.17
EuropcarSeattle, Washington
Job Description We seek an Operations Support Agent to join our Operations Team. This position is perfect for individuals who thrive in fast-paced environments, excel at independent work, and have a strong attention to detail. As an Operations Support Agent, you will play a crucial role in maintaining our fleet and ensuring that our rental operations run smoothly, providing an exceptional experience for our customers from when they arrive to when they drive away. You will: Efficient Fleet Management: Use the TSD application to accurately track and update vehicle statuses, ensuring cars are ready for customers or scheduled for maintenance without delay. Fleet Organization: Organize vehicles in assigned lot areas to ensure efficient flow, whether for rental availability, maintenance, or transport to and from overflow lots. Lot Signage and Organization: Maintain and update lot signage, ensuring each rental vehicle is placed in the correct location, making it easy for customers and team members to locate available cars. Vehicle Detailing and Preparation: Prioritize vehicle detailing needs, marking units that require cleaning or maintenance to ensure they are rental-ready for the next customer. Battery Assistance and Basic Maintenance: Jump-start vehicles with dead batteries or perform minor fixes to keep operations moving without interruptions. Key Management: Track and report any missing keys to the Fleet Manager immediately, ensuring all vehicles are accounted for and accessible. Vehicle Transportation: Coordinate and transport vehicles between locations, such as overflow and maintenance lots, and facilitate movement to local repair shops or auctions. Down Vehicle Monitoring: Tag and monitor vehicles that have been out of service for five days or longer, placing red hats on these units to mark them as non-rentable until resolved. Support for Ready Line & Return Service Areas: Fill in where needed in the service areas, providing break coverage or additional support during peak times to ensure smooth operations. Safety & Cleanliness: Uphold a safe, clean, and professional environment in the lot and service areas to maintain a positive experience for both customers and team members. Assist Management with Operational Needs: Be ready to assist with any additional tasks as management requests to ensure seamless rental operations and an exceptional customer experience. Perform other duties as assigned to support business needs and objectives. Requirements: High School Diploma or equivalent Valid Driver’s License Previous experience in a similar role is a plus, but optional. We’ll provide training! You enjoy staying organized and ensuring things are done correctly. Willing to lend a hand and support the team as needed. A can-do approach to daily tasks and challenges. We offer: Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus Company-paid Life Insurance Company-paid AD&D Insurance Flexible spending account Parental leave Vacation: 53 accrued hours per year Paid sick leave: 1 hour accrued for every 40 hours worked Paid Holidays: (Thanksgiving, Christmas, New Year's Day, Memorial Day, Independence Day, and Labor Day) We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com

Posted 2 days ago

Direct Support Supervisor-logo
Direct Support Supervisor
00 RHA Health ServicesLa Grange, North Carolina
We are hiring for: Direct Support Supervisor Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Responsible for direct supervision of two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems. Job Responsibilities: Manages residential homes/facilities as assigned Supervises and coordinates activities of Direct Support Employees Works assigned time in the residential home/facility Resolve employee issues and conduct performance reviews Ensure employees meet training requirements and attend required events Provide after-hours and on-call coverage as part of the direct care rotation Monitoring and providing feedback to employees in interactions and relationships with the people supported Ensures that people supported have a clean and maintained home and yard. Responsible for helping to implement services and supports that will assist the people we support achieve personal goals and desired outcomes as identified through an Individual Support Plan. Carry out the responsibilities of a Direct Support Professional All other duties as assigned Responsible for direct supervision of two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems. Job Requirements: High School Diploma or G.E.D required, Associate Degree in a health related area; or two years’ experience in a health related field preferred One year of experience working with individuals with developmental and intellectual disabilities Flexible schedule and availability to provide on-call coverage as needed Provide CPR after certification Ability to pass a background check and drug screen Valid driver’s license CPR, first aid, NCI and/or MedTech certification, a plus Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. We offer the following benefits to employees: Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday! Employee perks and discount program : to help you save money! Paid Time Off (full-time employees only) Health/Insurance (full-time employees only) 401(k) retirement savings program Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees) Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

Posted 2 weeks ago

Part-Time Safety Support Associate - PH Hawthorne (JR 5036)-logo
Part-Time Safety Support Associate - PH Hawthorne (JR 5036)
PATHLos Angeles, California
JR 5036 Part-Time Safety Support Associate - PH Hawthorne Los Angeles, CA Salary: $21.71 - $26.36 per hour Pay Frequency: 24 Pay Periods Per Year Full Time Non-Exempt Driving Required Lower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience. -- PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Interim Housing Team as the Safety Support Associate at the Hawthorne office. ABOUT PATH Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. ABOUT THE JOB As part of the Interim Housing team, the Safety Support Associate proactively works to ensure the Interim Housing site is a safe environment for all staff, program participants, and visitors. Position Responsibilities include: Assist with ensuring the overall safety of the interim housing site using observation, de-escalation strategies, and ongoing participant engagement. Coordinate with the onsite case management team to provide support to the interim housing site. Coordinate with contracted security agencies (if applicable) to ensure the safety of the interim housing site. Conduct regular rounds of the interim housing site and facility grounds and communicate and observe discrepancies or concerns. Assist the Associate Director with drafting written documentation and written correspondence regarding the safety and security of the site. WHAT YOU BRING We’re looking for candidates with: Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks. Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others. Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention. Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges. Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome. Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries. PREFERRED QUALIFICATIONS One (1) year experience working with vulnerable populations and/or security and/or de-escalation/nonviolent crisis intervention MINIMUM QUALIFICATIONS All levels of experience and education welcome. MANDATORY REQUIREMENTS Regardless of qualifications, candidates must: Have employment eligibility verification Have or be able and willing to obtain CPR/First Aid training Successfully complete the following as a condition of hire: Tuberculosis Test Background Screening Drug Test DRIVING Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must: Have reliable transportation A valid driver’s license Proof of insurance and ownership for personal vehicles used during work duties The ability to qualify for PATH's insurance coverage

Posted 30+ days ago

Family Peer Support Services (Service Provider)-Cftss-logo
Family Peer Support Services (Service Provider)-Cftss
SCO Family of ServicesBrooklyn, New York
Services are to provide a structured strength-based relationship between the FPA and the parent/family member/caregiver for the benefit of the child/youth. Services are delivered in a trauma informed, culturally and linguistically competent manner. Timely and accurate documentation of contacts, in addition, progress notes are due within 3 days of service provision so that approval from supervisor is completed by the 5th business day following service provision. Engagement, Bridging, and Transition Support: Servicing as a bridge between families and service providers, supporting a productive and respectful partnership by assisting the families to express their strengths, needs and goals. Based on the strengths and needs of the youth and family, connecting them with appropriate services and supports. Accompanying a family when visiting programs. Facilitating meetings between families and service providers. Assisting the family to gather, organize, and prepare documents needed for specific services. Addressing any concrete or subjective barriers that may prevent full participation in services. Supporting and assisting families during stages of transition, which may be unfamiliar (e.g., placements, in crisis, and between service systems etc.). Self-Advocacy, Self-Efficacy, and Empowerment:Coach and model shared decision-making and skills that support collaboration, in addition to providing opportunities for families to self-advocate. Supporting families to advocate on behalf of themselves to promote shared decision-making. Ensuring that family members inform all planning and decision-making. Modeling strength-based interactions by accentuating the positive. Supporting the families in discovering their strengths and concerns. Assist families to identify and set goals and short-term objectives. Preparing families for meetings and accompany them when needed. Empowering families to express their fears, expectations, and anxieties to promote positive effective communication. Assisting families to frame questions to ask providers. Providing opportunities for families to connect to and support one another. Supporting and encouraging family participation in community, regional, state, national activities to develop their leadership skills and expand their circles of support. Empowering families to make informed decisions regarding the nature of supports for themselves and their child through: Sharing information about resources, services, and supports and exploring what might be appropriate for their child and family. Exploring the needs and preferences of the family and locating relevant resources. Helping families understand eligibility rules. Helping families understand the assessment process and identify their child’s strengths, needs and diagnosis. Parent Skill Development: Supporting the efforts of families in caring for and strengthening their children’s mental and physical health, development, and well-being. Helping the family learn and practice strategies to support their child’s positive behavior. Assisting the family to implement strategies recommended by clinicians. Assisting families in talking with clinicians about their comfort with their plans of care. Providing emotional support for the family on their parenting journey to reduce isolation, feelings of stigma, blame, and hopelessness. Providing individual or group parent skill development related to the behavioral and medical health needs of the child (i.e., training on special needs parenting skills). Supporting families as children transition from out-of-home placement. Assisting families on how to access transportation. Supporting the parent in their role as their child’s educational advocate by providing: information, modeling, coaching in how to build effective partnerships, and exploring educational options with families and school staff. Community Connections and Natural Supports: Enhancing the quality of life by integration and supports for families in their own communities. Helping the family to rediscover and reconnect to natural supports already present in their lives. Utilizing the families’ knowledge of their community in developing new supportive relationships. Helping the family identify and become involved in leisure and recreational activities in their community. In partnership with community leaders, encouraging families who express an interest to become more involved in faith or cultural organizations. Arranging support and training as needed to facilitate participation in community activities. Connecting groups with families to strengthen social skills, decrease isolation, provide emotional support, and create opportunities for ongoing natural support. Working collaboratively with schools to promote family engagement. Development and updating of service plans, including obtaining medical consenter signatures. Obtaining consents and enrollment documents for newly enrolled children/youth. Attend monthly waiver service provider meetings to stay current on practices and protocols. Submit progress notes, service plans, expense logs, and service provider logs within set forth-required timeframes. Report incident(s) to supervisor upon discovery. Maintain open communication with other service providers (e.g., Care Manager) to report on child/youth’s progress and identify any potential barriers and referrals. Setting of Service Provision: Family Peer Supports Services can be provided in a variety of settings, including community locations, the family or caregiver’s home, or where the child/youth lives, works, attends school, engages in services, and/or socializes. Qualifications - External QUALIFICATIONS Family Peer Support will be delivered by a New York State Credentialed Family Peer Advocate (FPA). To be eligible for the FPA Credential, the individual must: Demonstrate ‘lived experience’ as a parent or primary caregiver who has navigated multiple child serving systems on behalf of their child(ren) with social, emotional, developmental, health and/or behavioral healthcare needs. At a minimum, have a high school diploma, high school equivalency preferred or a State Education Commencement Credential. This educational requirement can be waived by the State if the person has demonstrated competencies and has relevant life experience sufficient for the peer credential. Complete Level One and Level Two of the Parent Empowerment Program Training for Family Peer Advocates or approved comparable training. Submit three letters of reference attesting to proficiency in and suitability for the role of a Family Peer Advocate (FPA) including one from the FPAs supervisor. Document 1000 hours of experience providing Family Peer Support Services. Complete 20 hours of continuing education and renew their FPA credential every two years. A FPA may obtain a provisional credential that will allow services they provide to be billed if the applicant has: Demonstrated ‘lived experience’ as a parent or primary caregiver who has navigated multiple child serving systems on behalf of their child(ren) with social, emotional, developmental, health and/or behavioral healthcare needs. A high school diploma, high school equivalency preferred or a State Education Commencement Credential. This educational requirement can be waived by the State if the person has demonstrated competencies and has relevant life experience sufficient for the peer credential. Complete Level One of the Parent Empowerment Program Training for Family Peer Advocates or approved comparable training. Submit two letters of reference attesting to proficiency in and suitability for the role of a Family Peer Advocate (FPA). Agree to practice according to the Family Peer Advocate Code of Ethics. An FPA with a Provisional Family Peer Advocate Credential must complete all other requirements of the Professional Family Peer Advocate credential within 18 months of commencing employment as a FPA. OR Family Peer Support will be delivered by a Certified Recovery Peer Advocate (CRPA) with a Family Specialty. To be certified as CPRA-Family, the individual must be at least 18 years of age and have the following: Demonstrate lived experience as a primary caregiver of a youth who has participated in (or navigated) the addiction services system. They provide education, outreach, advocacy, and recovery support services for families seeking and sustaining recovery on behalf of a child or youth. Have a high school diploma or General Equivalency Degree (GED) preferred or a State Education Commencement Credential. Complete a minimum of 46 hours of content specific training, covering the topics: advocacy, mentoring/education, recovery/wellness support, and ethical responsibility. Document 500 hours of related work or volunteer experience. Provide evidence of at least 25 hours of supervision in a peer role. Pass the NYCB/IC&RC Peer Advocate Exam or other exam by an OASAS designated certifying body. Demonstrate a minimum of 20 hours in the area of Family Support (combined online and classroom training). Complete 10 hours of continuing education per year of certification, including 2 hours of Ethics.

Posted 30+ days ago

VR Technical Support Agent-logo
VR Technical Support Agent
TaskUsSan Antonio, Texas
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Are you passionate about technology, virtual reality, and helping people? If you're ready to dive into an exciting world where your technical skills, creativity, and empathy come together to provide unparalleled support, we want YOU to join Us as a VR Technical Support Agent ! Please note: This position is ONSITE in New Braunfels TX Why This Job Rocks: As a VR Technical Support Agent , you’ll be the first point of contact for our customers, solving their tech challenges with speed, precision, and a personal touch. You’ll play a crucial role in enhancing the VR experience for users by troubleshooting issues and providing tailored solutions through phone, chat, and email support. You won’t just be fixing problems – you’ll be delivering an unforgettable experience for our vibrant community of users. This isn’t your typical support role – it's an opportunity to be part of something cutting-edge and truly exciting. If you’ve got the right skills and the drive to make a difference, we’ve got a place for you! What You’ll Do: Empathetic Problem-Solving : Interact with customers via multiple channels (chat, email, phone, and even in VR!) to troubleshoot issues and provide timely, accurate solutions. In-Headset Support : You’ll dive into the virtual world, using VR devices to directly assist customers with issues in real time. Tech Troubleshooting : Become an expert on our products and VR technology, guiding customers through common (and not-so-common) issues with ease. Customer Advocacy : Use your strong communication skills to represent our community’s needs, ensuring that each interaction is both helpful and positive. Be a VR Superhero : Stay on top of the latest tech trends and VR advancements, ensuring that you’re always ready to support users in this evolving field. Do You Have What It Takes? We’re looking for someone who is more than just technically skilled – you’ll need to be empathetic, patient, and always ready to go the extra mile for our users. If you’ve got these qualities, we want to hear from you! What You’ll Bring: Impeccable Communication Skills : Whether it’s a phone call or a detailed email, you know how to convey complex concepts clearly and confidently. Welcoming & Friendly Personality : You have a bubbly, approachable demeanor and love interacting with people, making users feel comfortable and valued during every interaction. Curiosity and Tech-Savvy : A genuine interest in technology and problem-solving, with the ability to quickly learn and explain technical concepts. Empathy and Emotional Intelligence : You can understand user frustrations and offer support with a friendly, confident, and understanding approach. Customer Service Experience : 1-2 years (or more) of hands-on experience in a customer service or technical support role. On-Site Presence : Must be able to work from our New Braunfels location to deliver the best in-person support. Wellness: TaskUs devotes considerable resources to the wellbeing of its employees. Being a content moderator means participating in skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs. You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental wellbeing. Requirements: All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All employees exposed to graphic content will attend Resiliency Trainings. Creating a Culture of Awareness and Prevention through Psychological Health and Safety: TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to: Child exploitation and abuse Animal torture Gang Violence Murder Hate Speech Pornographic Content As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other psychological health and safety programming, exposure to graphic and disturbing content is unavoidable in some job roles. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing. TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs, employee performance, and other considerations. In order to help create a community that is safe for all employees, the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. TaskUs offers a comprehensive, global psychological health and safety program for employees, guided by clinical psychology and grounded in neuroscience. Integrating evidence-based activities and information into employees’ job duties to bolster psychological functioning is essential in serving employees’ needs at every stage of your journey. Why You’ll Love Working with Us: At TaskUs, we are more than just a company – we’re a community. Our culture is ridiculously good , and we believe in empowering our employees to grow, learn, and thrive. We care about our people, and we’re committed to fostering a safe, inclusive environment where everyone can be their authentic selves. What’s in It for You? Comprehensive Benefits : Medical, dental, vision, and prescription plans to keep you healthy. Retirement Planning : A 401k match to secure your future. Pet Insurance : Because your furry friends are part of the family. Wellness Programs : Access to in-house wellness coaches and hundreds of discounts on products you love. A Culture Like No Other : Work with talented individuals who are driven to make an impact in an innovative, fast-paced environment. About Us: We’re a team of forward-thinking, highly capable humans who use cutting-edge technology to help businesses thrive in today’s rapidly changing world. From customer experience to AI, consulting, and beyond, TaskUs partners with the world’s most innovative brands. Join us and help shape the future of technology. TaskUs is an equal opportunity employer. Life is better with us – come find out what it means to work for a company that puts people before profits ! We are aware of employment scams where individuals pose as representatives of legitimate companies to fraudulently obtain personal information or money. TaskUs IT will never request sensitive personal information (e.g., Social Security numbers, banking information, etc.) or payment during the onboarding process over phone or email. If you suspect fraudulent activity or have concerns about the legitimacy of any communication claiming to be from TaskUs IT, please contact your recruiter directly. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Posted 6 days ago

Dynamic PC Support Techician-logo
Dynamic PC Support Techician
Worldwide TechServices OpenCedar Rapids, Iowa
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Posted 30+ days ago

Dynamic PC Support Techician-logo
Dynamic PC Support Techician
Worldwide TechServices OpenBend, Oregon
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Posted 30+ days ago

Premier Support Manager-logo
Premier Support Manager
TransUnionAlpharetta, Georgia
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. We are looking for a talented individual to join Global Service and Support as an Premier Support Manager of a small multilocation team (US, India, and Costa Rica). This individual is responsible for leading a multi-service customer facing support team that provides a combination of VIP customer support, Service Level Management (SLM), and Root Cause Analysis (RCA) support. The manager helps to maintain and enhance the customer experience by providing concierge-level support to internal and external customers, along with driving operational excellence and improvement initiatives. This leader will be a key contributor to driving overall program improvements, working with IT leadership, Sales, Product, Legal, Compliance, and other teams as required. Day to day leadership includes: customer inquiries, RCA requests, incident investigations, service level management, customer communication, monthly reporting and metrics, team workload review and maintenance, and escalation management. The goal of this role is to lead a team that provides white glove service, by enhancing the customer experience through seamless support and process improvements, management of key projects, along with helping to expand the breadth of this areas support. This individual will also be a key contributor to the direction of the Global Service and Support management teams. What You'll Bring: Management experience in the field of customer service, technical support, communication support, or relationship management support. Available for after hours / on-call support and occaisional overnight travel (3-5 times per year) Ability to manage, develop, and motivate other associates. Experienced in developing presentations and presenting to medium sized audiences. Ability to identify problems that are typically straight-forward and update/modify procedures that typically have pre-existing documented procedures. Experience using ticketing systems and CRMs. Experience with SalesForce.com is preferred. Experience reviewing, interpretting, and providing feedback on customer contracts specifically pertaining to service level comittments. Experience writing, reviewing, presenting and providing feedback on customer facing RCA documents. Experienced in data organization / reporting. Comfortable using built-in reporting tools from various CRMs including report modification as well as key functions in MS Excel (pivot tables, Vlookups, combo charts). Familiarity with ITIL best practices. Certification strongly encouraged. Bachelor’s degree in business, finance or computer science and/or the equivalent of 5+ years of customer support or operations experience with a strong operations support background. Impact You'll Make: Team Management: As a manager you contribute to and foster an exceptional, collaborative, and inclusive work environment by establishing team priorities and objectives, developing staff through regular feedback, coaching, monitoring, and performance reviews. Translate company goals into functional department and individual career goals and provide support and guidance to employees. Develop a high performing team by fostering trust, holding the team accountable, and supporting career growth paths. You will work with the Sr. Manager of Global Sales and Support (GSS) to forecast future headcount needs and participate in the recruitment and hiring of new team members. Engagement Management: Proactively manage engagements and expectations with customers experiencing service issues and other service needs. Use your business acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of cross-functional teams including Sales, Service Desk, Incident Managment, Problem Management, and other key Global Technology teams in order to keep customers engaged and informed. Help customers, sales, and other key internal teams to realize sustained business value of your team's services including the completion of monthly summary reports that track key wins, project status, and relevant KPIs. Project Management: Create and execute on project plans supporting key internal and external initiatives. Provide project oversight including status updates and visibility to any blockers that may result in delays. Works across teams to align on project needs and address blockers. Subject Matter Expertise: Maintain expertise on all functions and processes within the RCA, Premier Support, and SLM domains. Grows knowledge of the various TransUnion applications and the teams that support them. Process Orientation : Analyze support ticket data pertaining to our products and platforms in order to isolate issues or trends and apprise leadership with creative solutions that may minimize or eliminate concerning patterns or trends. Initiate and govern process improvements when identified. Work cross-departmentally to address customer concerns in a timely manner by creating tools and processes to automate repetitive tasks, improve efficiency, and improve the monitoring and metrics of our solutions. Problem Solving: Uses available reports and other data to proactively detect problems and / or improvement opportunities. For reactive scenarios, responds to customer and internal escalations and provides support through problem resolution. Initiates changes to project direction where required, and able to decide and act without the total picture. Diverse Perspective : Brings a unique skillset or approach to the table in every customer engagement or internal activity. Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers. Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations. Mentorship: As a manager, you are expected to not only have a tremendous impact in systems impacting customers, you also have a leading role in mentoring and coaching junior teammates to engender effective contribution to TransUnion’s solutions. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Benefits: TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Pay Scale Information : The U.S. base salary range for this position is $101,250.00 - $168,750 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents. TransUnion's Internal Job Title: Manager I, IT Support

Posted 6 days ago

Community Support Specialist-logo
Community Support Specialist
BrightliIndianapolis, Indiana
Job Description: A Community Support Specialist helps individuals adapt to living in their communities by creating personalized plans that address their specific needs. They use evidence-based techniques and collaborate with other professionals to provide comprehensive mental health services. Their goal is to empower clients and their families to build strong foundations for long-term wellbeing and independence. By connecting them with local resources and fostering a robust support network, they promote growth, stability, and resilience. Essential Job Functions: Provide community-based mental health services to children, adolescents, and/or adults including assessment, diagnosis, treatment planning, and intervention implementation. Collaborate with clients, families, and other stakeholders to develop and implement individualized treatment plans that address the client's specific needs and goals. Utilize a strengths-based approach that emphasizes empowerment, skill-building, and resilience, incorporating evidence-based practices such as Motivational Interviewing, Positive Reinforcement Techniques, Trauma-Informed Strategies, and skills based in CBT and DBT approaches. Provide behavioral interventions, including motivational interviewing, operant conditioning, interpersonal and group dynamics, cognitive processing, and other evidence-based interventions. Coordinate care with other service providers, including primary care physicians, psychiatrists, schools, and community organizations. Maintain accurate and timely records of client interactions, treatments, and progress, in accordance with organizational policies and procedures. Participate in staff development activities, including training and education programs, to enhance knowledge and skills related to youth mental health services. Contribute to the organization's quality improvement initiatives, including data collection, analysis, and reporting. Work collaboratively with other members of the team, including case managers, therapists, and support staff, to ensure effective coordination of care and support for clients. Develop and maintain relationships with key stakeholders, including parents, teachers, counselors, and other professionals involved in the client's care. Perform other duties as assigned by supervisor or as deemed necessary by the department. Preparing for and facilitating PSR group sessions as pertinent to client treatment plan goals. ACT/ACT TAY/IMPART Only: Knowledge of the basic elements of ACT, the theory behind the ACT model, the core processes that ACT teams follow, and the types of services that ACT team members provide. Knowledge, Skills, and Abilities: Knowledge of case management and rehabilitation methods, principles and techniques as they relate to mental health and/or substance use disorders. Knowledge of the problems encountered by persons with mental health and/or substance use disorders and how to access the various community resources available. Knowledge of the methods and modalities as well as the legal requirements and court procedures related to treating mental health and substance use disorders. Ability to problem solve and communicate ideas clearly and effectively, verbally and in writing to produce clear and concise reports. Ability to be self-motivated to provide high-level performance while meeting the complex needs of the clients and their families. Ability to multi-task and coordinate services from a variety of community resources, while maintaining proper communications with all staff (e.g. admissions, process, and discharge plans). Ability to establish effective relationships with youth and their families via telephone and personal contacts. Ability to follow direction and accept supervision. Experience and Education Qualifications: An individual with a Bachelor’s degree in Psychology, Social Work, or other human services specialized field of study; or An individual with a Bachelor’s degree in an unrelated field and two years of related work experience; or Any four-year combination of higher education and two years of related work experience, or An Associate’s of Applied Science in Behavioral Health Support will also fulfill educational requirements; or An individual with four years of qualifying experience*. *Qualifying experience must include delivery of services to individuals with mental health disorders, substance use disorders or developmental disabilities. Experience must include some combination of the following: Providing one-on-one or group services with a rehabilitation/habilitation and recovery/resiliency focus; Teaching and modeling for individuals how to cope and manage psychiatric, developmental, or substance use disorder issues while encouraging the use of natural resources; Supporting individuals in their efforts to find and maintain employment and/or to function appropriately in family, school, and community settings; Assisting individuals to achieve the goals and objectives in their individual treatment plan. Illinois Requirements: High school diploma with at least one year of experience in social services is required (RSA designation according to IL Administrative Code Part 132 Section 132.25). A mental health professional as defined in the IL Administrative Code Part 132 Section 132.25 is strongly preferred: A bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service field; A bachelor's degree in any other field with two years of supervised clinical experience in a mental health setting; A practical nurse license under the Illinois Nurse Practice Act [225 ILCS 65];A certificate of psychiatric rehabilitation from a DHS-approved program, plus a high school diploma or GED, plus 2 years of experience in providing mental health services; A recovery support specialist certified by, and in good standing with, the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.; A family partnership professional certificate from and in good standing with the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.; An occupational therapy assistant licensed under the Illinois Occupational Therapy Practice Act [225 ILCS 75] with at least one year of experience in a mental health setting; A minimum of a high school diploma or GED and 5 years supervised clinical experience in mental health or human services Demonstrated education, training, or experience in the mental health services Adequate written skills to accurately complete required documentation within the time frames prescribed. Skilled in case management and community support interventions. Supervisory Requirements: None Employment Requirements: Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check. Completion of New Hire Orientation at the beginning of employment. All training requirements including Relias at the beginning of employment and annually thereafter. Current driver’s license, acceptable driving record and current auto insurance. Obtain trainings to assist in professional development meeting DMH Standards. Extensive knowledge of the policies, procedures, and regulations of the program to which the employee is assigned. Must be at least twenty-one (21) years of age to operate a company-owned vehicle. Must be at least twenty-three (23) years of age to operate a company-owned fifteen (15) passenger van. Must have reliable means of transportation in order to transport clients in personal vehicle. Physical Requirements: ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 

 Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness 

 Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Adult & Child Health is a Smoke and Tobacco Free Workplace.

Posted 6 days ago

Litigation Support Analyst  (Paralegal)-logo
Litigation Support Analyst (Paralegal)
CACIBrooklyn, New York
Litigation Support Analyst (Paralegal) Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 50% Type of Travel: Continental US * * * What You’ll Get to Do: Assist U.S. Department of Justice Criminal Fraud Section attorneys in the litigation of healthcare fraud cases. More About the Role: Assist trial attorneys with case organization, document management, discovery and production, document drafting and editing, administrative tasks, trial preparation (including witness preparation and exhibit preparation), and trial (including in-courtroom exhibit presentation using Trial Director) Mentor/train paralegals on case organization, document management, discovery and production, administrative tasks, trial preparation, and trial Perform document review and manage case documents using eDiscovery platforms such as Relativity Communicate (orally and in writing) with Unit attorneys, other US Department of Justice components, federal agencies, and others as required in the course of investigation and litigation. You’ll Bring These Qualifications: Three years of experience on major litigation support projects or undergraduate degree required Trial experience or extensive trial preparation experience eDiscovery experience (ideally with Relativity) Demonstrated ability to work independently in a team environment Excellent writing skills and oral communication capabilities Ability to consistently deliver high-quality work under strict time constraints Proficient with word processing and spreadsheet software Flexibility to work overtime on short notice Travel Requirement: up to 20% (depending on assignments) DOJ MBI must be obtainable (US citizenship required) These Qualifications Would be Nice to Have: Leadership experience Coursework or experience in law and health care Ability to perform quality control analysis and report issues with data Excellent attention to detail and ability to perform tasks accurately and quickly Customer-focused, congenial, professional attitude for working on-site with government clients Experience with Trial Director or similar exhibit presentation software - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location. ​ Minimum Req uired Hourly Wage: $28.91 There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 1 week ago

Positive Support Specialist-logo
Positive Support Specialist
Lutheran Social Service of MinnesotaElk River, Minnesota
LSS is dedicated to providing community-based services in the most integrated setting possible. We developed Specialized Community Supports in response to a need in our community for more options for individuals with complex needs. Pay: $20/hr Shifts: 4pm-10pm. Job Summary: Positive Support Specialists (PSS) work in our Specialized Community Support (SCS) programs. These are highly specialized programs in which we serve individuals with intensive medical, behavioral and mental health needs. We utilize a person-centered approach to creating a program that focuses on supporting people to reach their goals, while still considering the safety of the individual, team members and the community. Consistency and routine are key factors in the proven success of these programs. Highly trained Positive Support Specialists will assist individuals both at home and the community to participate in events and activities that are meaningful to the individual. As a PSS team member, you will also: Assist individuals to be more independent in performing essential life skills such as meal preparation, personal hygiene and navigating the community. Advocate for the people supported in areas such as rights, medical care and in the community. Complete necessary documentation and record-keeping every shift. Manage crisis situations safely and effectively - this can include potential use of manual restraints. Candidates will receive training for Positive Behavioral Supports and manual restraints in conjunction with the 245D requirements. Engage in trauma-informed care daily. What We Offer You: An excellent benefits package that includes medical, dental, life, vision, 403(b) plan with a match, wellness program, and other ancillary plans. A generous PTO plan, holiday pay, and float days. Training paid at full wage. Opportunities for continued professional development and growth within the organization. An ALIVE Workplace that is Supportive, Positive, Healthy, and Fun! A workplace that embraces diversity. An outstanding reputation. Requirements: Strong interpersonal skills with the ability to work with a variety of individuals. Must physically be able to stand, squat, bend, or walk for long periods of time. The ability to lift 50 lbs. is necessary . Knowledge of local community resources is a plus. Must be cleared by a Bureau of Criminal Affairs (BCA) background study and have a driver's license - a Motor Vehicle Check (MVR) is also required. Qualifications: Minimum education is a high school diploma, but the preference is a degree in a field relevant to this role. Minimum experience is 1-2 years of working with people with complex needs, but the preference is for 3-5 years of relevant experience Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize, and reward employees. Consider joining us! Lutheran Social Service of Minnesota is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.

Posted 4 days ago

KnowBe4 Sandbox logo
Tech Support
KnowBe4 SandboxClearwater, Florida
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Job Description

KnowBe4, Inc. is a high growth information security company. We are the world’s largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.

We are ranked #1 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Top Workplaces Survey for the last four years. We also just had our 27th record-setting quarter in a row!

KnowBe4, Inc. is a high growth information security company. We are the world’s largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.

We are ranked #1 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Top Workplaces Survey for the last four years. We also just had our 27th record-setting quarter in a row!

In this position, you will be a part of our Tech Support team; assisting the users who purchase our training and helping to get them up and running.

Responsibilities:

  • Monitor and maintain issue reports and change requests through help-desk systems
  • Investigate and document issue reports and communicate findings to development team or clients as required
  • Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements
  • Participate in team meetings and discussions
  • Provide other means of support to customers and team members as needed

Minimum Qualifications:

  • Excellent written and verbal skills required including proper use of grammar and spelling
  • Minimum of 1 year experience in a similar or related position
  • Two-year degree preferred
  • Can demonstrate technical troubleshooting and analysis ability
  • Highly organized and result-oriented
  • Ability to learn new tools and technologies quickly
  • Can demonstrate integrity, accountability, respect and commitment
  • Familiarity with firewall and email protocols is preferable
  • Experience working with and debugging Active Directory issues


Note: An applicant assessment, background check and drug test may be part of your hiring procedure.

No recruitment agencies, please.

Note: An applicant assessment, background check and drug test may be part of your hiring procedure.

No recruitment agencies, please.