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Plumbing Field Support Manager - Charleston South Carolina-logo
Plumbing Field Support Manager - Charleston South Carolina
Blue Collars LLCLos Angeles, CA
At Blue Collars, we redefine excellence in commercial and residential plumbing services. We foster a professional, team-oriented environment focused on collaboration, growth, and innovative problem-solving. As a  Field Support Manager , you'll play a pivotal role in supporting our technicians, driving solutions to complex challenges, and improving overall team performance. Why Blue Collars?   Commitment to Excellence: We tackle complex plumbing challenges with innovative, reliable solutions, setting the standard for quality and professionalism.   State-of-the-Art Tools and Training: We equip our team with cutting-edge tools and ongoing training for maximum efficiency and growth.   Career Growth Opportunities: As we expand along the East Coast, we offer leadership training and pathways to advancement for driven individuals.   Team-Oriented Environment: We prioritize collaboration, ensuring every team member feels supported and valued.   Work-Life Balance and Wellness Perks: Competitive pay with performance bonuses. Unlimited paid time off for a healthy work-life balance. Free gym and chiropractic memberships to support your well-being. The Role: Field Support Manager Your mission as a Field Support Manager is to lead, support, and optimize our field technicians, ensuring they deliver top-tier service while continuously improving their skills. You'll leverage highly technical problem-solving abilities and ensure that no issue is insurmountable when proper diagnostic steps are applied. You'll also foster a team-oriented environment where technicians feel supported, understood, and empowered. Key Responsibilities Technical Support and Problem Solving: Troubleshoot complex issues and assist technicians in resolving challenges they can't resolve on their own. Apply creative problem-solving techniques to ensure every issue has a solution. Source and procure parts efficiently to minimize downtime. Stay up-to-date on industry advancements to elevate service quality. Team Optimization and Training: Work closely with technicians to improve their diagnostic and problem-solving skills. Provide training, mentorship, and hands-on guidance to enhance their technical capabilities. Identify areas for improvement in performance and implement effective strategies to streamline workflows. Customer and Technician Communication: Act as the primary liaison between customers and technicians, ensuring clear and effective communication. Support the team during high-pressure situations and urgent matters, including occasional late-night or weekend availability. Leadership and Collaboration: Foster a supportive, team-oriented culture where technicians feel valued and empowered. Lead by example, demonstrating professionalism and adaptability. Develop systems and processes to enhance team efficiency and productivity. What We're Looking For A technical expert with  highly developed problem-solving skills , capable of resolving any issue through proper diagnostics. A creative thinker who can step in with innovative solutions when field technicians face challenges. A team-oriented leader who values collaboration and goes above and beyond to support and uplift others. A natural mentor who is passionate about training and developing the skills of others. A proactive, adaptable professional who thrives under pressure and embraces innovation. Job Highlights Scope:  Primarily commercial plumbing projects with some residential work. Compensation:  Competitive pay with performance bonuses. Benefits:  Full health insurance, unlimited PTO, free gym and chiropractic memberships. Growth Opportunities:  Be part of a growing team with the chance to shape its future as we expand. How to Apply If you're ready to lead, innovate, and empower a high-performing team, we want to hear from you! Submit your resume and cover letter today and join Blue Collars in setting the industry standard for plumbing excellence. Blue Collars – Building Excellence, Empowering Teams.

Posted 30+ days ago

Direct Support Professional-logo
Direct Support Professional
Sunbridge Home Health CarePleasant Grove, AL
Job description We are looking for a compassionate Direct Support Professional to provide assistance in daily living and personal care services in individuals homes, and in the community, while working in accordance with an established care plan. Responsibilities Perform domestic and household tasks Transport and accompany individuals to doctor appointments, community integration, etc. Assist with individuals personal care activities Document provided services Assist individuals with mobility and physical activities Provide companionship and basic emotional or psychological support Skills Proven working experience in supported field. Familiarity with basic nutrition and personal hygiene standards Proficiency in English Caring and compassionate personality Current CPR certificate First Aid training Valid driver's license Job Types: Full-time, Part-time Pay: From $13.50 per hour Benefits: Dental insurance Flexible schedule Health insurance Vision insurance Schedule: Day shift Monday to Friday Weekends as needed Experience: Caregiving: 1 year (Preferred)

Posted 30+ days ago

Medical Support Assistant-logo
Medical Support Assistant
Blue Water ThinkingOnsite - Salida, CO
About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.  Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description: The Medical Support Assistant (MSA) will provide administrative and clerical support to the health care team at the Eastern Colorado Health Care System (ECHCS). The role involves appointment scheduling, patient coordination, and handling medical documentation in accordance with VA policies and procedures. The MSA will ensure effective and efficient patient flow within various clinics and will be expected to support both internal and external customer service initiatives. Location: Salida Telehealth Clinic - 920 Rush Drive Salida CO 81201 Key Responsibilities: Appointment Scheduling and Coordination: Perform appointment scheduling, tracking, and coordination in alignment with VHA Directive 1230 and the VA’s scheduling procedures. Coordinate patient care with community providers for services not provided by VA. Collaborate with internal providers regarding VA Community Care policies and procedures. Front Desk and Customer Service: Act as the first point of contact for patients, families, and visitors, responding to inquiries in a courteous and timely manner. Handle phone calls, schedule appointments, validate patient demographics, and maintain high standards of customer service. Electronic Medical Record (EMR) Management: Ensure proper entry and update of patient health and administrative information into CPRS and VistA systems. Process and manage health care consults through HealthShare Referral Manager (HSRM) and other VA systems. Assist with the integration of records into VA electronic systems for continuity of care. Coordination and Communication: Communicate scheduling issues and patient concerns effectively with supervisors and healthcare teams. Provide updates to the MSA supervisor on system performance, patient demographics, and community care consults. Participate in team huddles and collaborate with team members to optimize workflow. Compliance and Security: Ensure patient confidentiality and adhere to HIPAA regulations for all data and patient interactions. Maintain proper security for all electronic and physical records, in compliance with VA and HIPAA standards. Additional Duties as Assigned: Perform other administrative and customer service-related tasks as required. Complete mandatory training, including privacy, HIPAA compliance, and VA-specific systems, as well as annual compliance and remedial training. All MSA staff will undergo VA-scheduled training specific to appointment scheduling. Qualifications: High School Diploma or General Equivalency Diploma (GED) required. 6 months of customer service experience is required. Proficient in basic computer skills, including Microsoft Word, Excel, and Outlook. Ability to type at least 50 words per minute. Basic medical terminology knowledge and familiarity with VA software (VistA, CPRS, HSRM, etc.) preferred. Strong communication skills, both oral and written, with a focus on professionalism. Ability to work independently and resolve problems with minimal supervision. Attention to detail and ability to maintain accurate records. Ability to perform administrative tasks with no physical restrictions that interfere with job duties. Compliance with VA’s infection control and immunization standards (e.g., Tuberculosis, Flu, COVID-19). Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Must be able to obtain and maintain the required federal public trust determination for this role. Compensation: Salary for this position is determined by various factors, including location, the candidate’s particular combination of knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The proposed salary range for this position is $20.59 - $25.29  per hour as an hourly employee, including $4.93/hr. for health and welfare. In accordance with Service Contract Act (SCA) requirements, employees will accrue one hour of paid sick leave for every 30 hours worked, up to 56 hours per year. Paid vacation is provided based on years of service: 2 weeks after 1 year of continuous service with the contractor or successor, 3 weeks after 5 years, and 4 weeks after 15 years. Length of service includes continuous employment with the present contractor or successor, regardless of location, as well as with predecessor contractors performing similar work at the same federal facility. This is a one-year contract position Our Commitment to Diversity Blue Water Thinking, LLC (BWT) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, genetic information, or any other protected status. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge

Posted 30+ days ago

Biomedical Technician / Equipment Support Specialist - Level III-logo
Biomedical Technician / Equipment Support Specialist - Level III
Blue Water ThinkingOnsite - Portland, OR
About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.  Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description We are seeking a skilled and motivated Biomedical Equipment Technician to join our company’s dynamic team. As a Biomedical Equipment Technician, you will play a crucial role in ensuring the reliability, functionality, and safety of medical equipment at the VA. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and working with Cerner integration. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of medical equipment. Responsibilities: Perform routine preventive maintenance on a diverse range of medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Conduct electrical safety inspections to identify and address potential hazards associated with medical equipment operation, cords, and plugs. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Location: Portland VA Medical Center Basic Qualifications: The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract: Experience within a medical center and Biomedical Engineering department OR, Experience working in or with the Veterans Health Administration (VHA) OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract. Role Specific Qualifications:  A two-year associate degree or higher in an applied science or equivalent military training. Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment. Understanding of regulatory agencies’ requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of test equipment. Ability to read, analyze, and interpret technical literature, schematics, and drawings. Level III Experience - A minimum of five years of hospital or healthcare experience performing medical equipment maintenance. Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required federal public trust clearance for this role Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $65,000 - $80,000 as a full-time employee or up to $52.40/hr. as a 1099 contractor Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Equal Employment Opportunity. Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge

Posted 1 week ago

Biomedical Technician / Equipment Support Specialist - Level II-logo
Biomedical Technician / Equipment Support Specialist - Level II
Blue Water ThinkingOnsite - Detroit, MI
About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.  Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description We are seeking a skilled and motivated Biomedical Equipment Technician to join our company’s dynamic team. As a Biomedical Equipment Technician, you will play a crucial role in ensuring the reliability, functionality, and safety of medical equipment at the VA. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and working with Cerner integration. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of medical equipment. Responsibilities: Perform routine preventive maintenance on a diverse range of medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Conduct electrical safety inspections to identify and address potential hazards associated with medical equipment operation, cords, and plugs. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Location: Detroit VA Medical Center 4646 John R St, Detroit, MI 48201 Basic Qualifications The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract: Experience within a medical center and Biomedical Engineering department OR, Experience working in or with the Veterans Health Administration (VHA) OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract. Role Specific Qualifications:  A two-year associate degree or higher in an applied science or equivalent military training. Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment. Understanding of regulatory agencies’ requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of test equipment. Ability to read, analyze, and interpret technical literature, schematics, and drawings. Level II Experience - A minimum of three years of hospital or healthcare experience performing medical equipment maintenance. Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required federal public trust clearance for this role Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary Range: $55,000 - $70,000 as a full-time employee or up to $50.67/hr. as a 1099 contractor Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Diversity Blue Water Thinking, LLC (BWT) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, genetic information, or any other protected status. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge

Posted 30+ days ago

Medical Support Assistant-logo
Medical Support Assistant
Blue Water ThinkingOnsite - Colorado Springs, CO
About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.  Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description: The Medical Support Assistant (MSA) will provide administrative and clerical support to the health care team at the Eastern Colorado Health Care System (ECHCS). The role involves appointment scheduling, patient coordination, and handling medical documentation in accordance with VA policies and procedures. The MSA will ensure effective and efficient patient flow within various clinics and will be expected to support both internal and external customer service initiatives. Location: Space Center Telehealth Clinic - 565 Space Center Drive Suite 130 CO Springs, CO 80915 Key Responsibilities: Appointment Scheduling and Coordination: Perform appointment scheduling, tracking, and coordination in alignment with VHA Directive 1230 and the VA’s scheduling procedures. Coordinate patient care with community providers for services not provided by VA. Collaborate with internal providers regarding VA Community Care policies and procedures. Front Desk and Customer Service: Act as the first point of contact for patients, families, and visitors, responding to inquiries in a courteous and timely manner. Handle phone calls, schedule appointments, validate patient demographics, and maintain high standards of customer service. Electronic Medical Record (EMR) Management: Ensure proper entry and update of patient health and administrative information into CPRS and VistA systems. Process and manage health care consults through HealthShare Referral Manager (HSRM) and other VA systems. Assist with the integration of records into VA electronic systems for continuity of care. Coordination and Communication: Communicate scheduling issues and patient concerns effectively with supervisors and healthcare teams. Provide updates to the MSA supervisor on system performance, patient demographics, and community care consults. Participate in team huddles and collaborate with team members to optimize workflow. Compliance and Security: Ensure patient confidentiality and adhere to HIPAA regulations for all data and patient interactions. Maintain proper security for all electronic and physical records, in compliance with VA and HIPAA standards. Additional Duties as Assigned: Perform other administrative and customer service-related tasks as required. Complete mandatory training, including privacy, HIPAA compliance, and VA-specific systems, as well as annual compliance and remedial training. All MSA staff will undergo VA-scheduled training specific to appointment scheduling. Qualifications: High School Diploma or General Equivalency Diploma (GED) required. 6 months of customer service experience is required. Proficient in basic computer skills, including Microsoft Word, Excel, and Outlook. Ability to type at least 50 words per minute. Basic medical terminology knowledge and familiarity with VA software (VistA, CPRS, HSRM, etc.) preferred. Strong communication skills, both oral and written, with a focus on professionalism. Ability to work independently and resolve problems with minimal supervision. Attention to detail and ability to maintain accurate records. Ability to perform administrative tasks with no physical restrictions that interfere with job duties. Compliance with VA’s infection control and immunization standards (e.g., Tuberculosis, Flu, COVID-19). Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Must be able to obtain and maintain the required federal public trust determination for this role. Compensation: Salary for this position is determined by various factors, including location, the candidate’s particular combination of knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The proposed salary range for this position is $20.81 - $25.81  per hour as an hourly employee, including $4.93/hr. for health and welfare. In accordance with Service Contract Act (SCA) requirements, employees will accrue one hour of paid sick leave for every 30 hours worked, up to 56 hours per year. Paid vacation is provided based on years of service: 2 weeks after 1 year of continuous service with the contractor or successor, 3 weeks after 5 years, and 4 weeks after 15 years. Length of service includes continuous employment with the present contractor or successor, regardless of location, as well as with predecessor contractors performing similar work at the same federal facility. This is a one-year contract position Our Commitment to Diversity Blue Water Thinking, LLC (BWT) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, genetic information, or any other protected status. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge

Posted 30+ days ago

Biomedical Technician / Equipment Support Specialist - Level I-logo
Biomedical Technician / Equipment Support Specialist - Level I
Blue Water ThinkingOnsite - Danville, IL
About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.  Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description We are seeking a skilled and motivated Biomedical Equipment Technician to join our company’s dynamic team. As a Biomedical Equipment Technician, you will play a crucial role in ensuring the reliability, functionality, and safety of medical equipment at the VA. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and working with Cerner integration. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of medical equipment. Responsibilities: Perform routine preventive maintenance on a diverse range of medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Conduct electrical safety inspections to identify and address potential hazards associated with medical equipment operation, cords, and plugs. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Location: Danville VA Medical Center Basic Qualifications The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract: Experience within a medical center and Biomedical Engineering department OR, Experience working in or with the Veterans Health Administration (VHA) OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract. Role Specific Qualifications:  A two-year associate degree or higher in an applied science or equivalent military training. Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment. Understanding of regulatory agencies’ requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of test equipment. Ability to read, analyze, and interpret technical literature, schematics, and drawings. Level I Experience - A minimum of one year of hospital or healthcare experience performing medical equipment maintenance. Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required federal public trust clearance for this role Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $60,000 - $75,000 as a full-time employee or up to $49.58/hr. as a 1099 contractor Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Diversity Blue Water Thinking, LLC (BWT) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, genetic information, or any other protected status. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge

Posted 30+ days ago

Biomedical Technician / Equipment Support Specialist - Information Systems -logo
Biomedical Technician / Equipment Support Specialist - Information Systems
Blue Water ThinkingOnsite - Tomah, WI
About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.  Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description We are seeking a skilled and motivated Biomedical Equipment Technician – Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment. Responsibilities: Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Location: Tomah VA Medical Center  Basic Qualifications The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract: Experience within a medical center and Biomedical Engineering department OR, Experience working in or with the Veterans Health Administration (VHA) OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract. Role Specific Qualifications:  A two-year associate degree or higher in an applied science or equivalent military training. A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking. Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory. Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems. Understanding of regulatory agencies’ requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of network test equipment and tools. Ability to read, analyze, and interpret technical literature, schematics, and drawings Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required federal public trust clearance for this role Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $70,000 - $85,000 as a full-time employee or up to $59.56/hr. as a 1099 contractor Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Diversity Blue Water Thinking, LLC (BWT) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, genetic information, or any other protected status. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge

Posted 30+ days ago

Medical Support Assistant-logo
Medical Support Assistant
Blue Water ThinkingOnsite - Lamar, CO
About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.  Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description: The Medical Support Assistant (MSA) will provide administrative and clerical support to the health care team at the Eastern Colorado Health Care System (ECHCS). The role involves appointment scheduling, patient coordination, and handling medical documentation in accordance with VA policies and procedures. The MSA will ensure effective and efficient patient flow within various clinics and will be expected to support both internal and external customer service initiatives. Location: Lamar Outpatient Clinic - 1401 South Main St. Suite 2 Lamar, CO 81052 Key Responsibilities: Appointment Scheduling and Coordination: Perform appointment scheduling, tracking, and coordination in alignment with VHA Directive 1230 and the VA’s scheduling procedures. Coordinate patient care with community providers for services not provided by VA. Collaborate with internal providers regarding VA Community Care policies and procedures. Front Desk and Customer Service: Act as the first point of contact for patients, families, and visitors, responding to inquiries in a courteous and timely manner. Handle phone calls, schedule appointments, validate patient demographics, and maintain high standards of customer service. Electronic Medical Record (EMR) Management: Ensure proper entry and update of patient health and administrative information into CPRS and VistA systems. Process and manage health care consults through HealthShare Referral Manager (HSRM) and other VA systems. Assist with the integration of records into VA electronic systems for continuity of care. Coordination and Communication: Communicate scheduling issues and patient concerns effectively with supervisors and healthcare teams. Provide updates to the MSA supervisor on system performance, patient demographics, and community care consults. Participate in team huddles and collaborate with team members to optimize workflow. Compliance and Security: Ensure patient confidentiality and adhere to HIPAA regulations for all data and patient interactions. Maintain proper security for all electronic and physical records, in compliance with VA and HIPAA standards. Additional Duties as Assigned: Perform other administrative and customer service-related tasks as required. Complete mandatory training, including privacy, HIPAA compliance, and VA-specific systems, as well as annual compliance and remedial training. All MSA staff will undergo VA-scheduled training specific to appointment scheduling. Qualifications: High School Diploma or General Equivalency Diploma (GED) required. 6 months of customer service experience is required. Proficient in basic computer skills, including Microsoft Word, Excel, and Outlook. Ability to type at least 50 words per minute. Basic medical terminology knowledge and familiarity with VA software (VistA, CPRS, HSRM, etc.) preferred. Strong communication skills, both oral and written, with a focus on professionalism. Ability to work independently and resolve problems with minimal supervision. Attention to detail and ability to maintain accurate records. Ability to perform administrative tasks with no physical restrictions that interfere with job duties. Compliance with VA’s infection control and immunization standards (e.g., Tuberculosis, Flu, COVID-19). Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Must be able to obtain and maintain the required federal public trust determination for this role. Compensation: Compensation for this position is determined by various factors, including location, the candidate’s particular combination of knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The compensation is  $24.17 per hour as an hourly employee, including $4.93/hr. for health and welfare. In accordance with Service Contract Act (SCA) requirements, employees will accrue one hour of paid sick leave for every 30 hours worked, up to 56 hours per year. Paid vacation is provided based on years of service: 2 weeks after 1 year of continuous service with the contractor or successor, 3 weeks after 5 years, and 4 weeks after 15 years. Length of service includes continuous employment with the present contractor or successor, regardless of location, as well as with predecessor contractors performing similar work at the same federal facility. This is a one-year contract position Our Commitment to Diversity Blue Water Thinking, LLC (BWT) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, genetic information, or any other protected status. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge

Posted 30+ days ago

Support Operations Manager-logo
Support Operations Manager
SugarCRMDenver, CO
About SugarCRM From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work . We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey. About the Role We are looking for a proactive and detail-oriented Support Operations Manager to lead the operational engine behind our Technical Support organization. This role is critical in driving scalable, efficient, and high-quality support processes in a fast-paced SaaS environment. You’ll partner closely with Support leadership, cross-functional teams, and frontline delivery managers to develop and implement systems, processes, and programs that elevate team performance, ensure customer satisfaction, and optimize resource utilization. The ideal candidate is a strategic thinker with a bias for execution—comfortable leading process improvement, quality assurance, workforce optimization, training enablement, and support tooling initiatives. *This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, Colorado location, specifically, working in-office a minimum of 3 days per week.* Impact you will make in the role: Build, monitor, and continuously improve core support workflows and standard operating procedures. Partner with global support leadership to ensure alignment of processes across regions and tiers. Collaborate with Reports & Insights team to manage support coverage, forecast volume, and identify resourcing needs. Analyze performance trends and recommend improvements to scheduling, shift models, and staffing structures. Design and manage Quality Assurance (QA) programs to monitor case accuracy, tone, policy adherence, and technical depth. Manage metrics and standards for measuring individual and team-level performance. Oversee onboarding and continuous learning programs for the Support team in partnership with product and learning teams. Identify skill gaps and implement scalable enablement strategies tailored to support tiers and regions. Support initiatives to streamline workflows across CRM, knowledge base, automation, and AI/chatbot platforms. Collaborate with Technical Support Leadership and CX Applications team to improve case routing, reporting, and system performance. Serve as a key liaison between Technical Support and stakeholders in Product, Engineering, Revenue, and Customer Success. Represent Support in company-wide projects related to product releases, incident response, and customer experience. Leverage data to recommend and implement initiatives that improve CSAT, NPS, resolution time, and agent productivity. What you will bring: 5-8 years of experience in Support Operation or Technical Operations, ideally in a B2B SaaS company. Proven success implementing and scaling processes, QA programs, and workforce models across global teams. Previous ownership of the development and governance of internal programs such as escalations, case management protocols, and shift handovers. Familiarity with modern support tech stack (CRM systems like Salesforce, HubSpot or Zoho; QA tools; Workforce Management solutions). Experience developing root cause insights to guide coaching, training, and operational decisions. Strong analytical and organizational skills; comfortable working with data tools like Excel, Tableau, or Looker. Excellent communication and interpersonal skills, with a demonstrated ability to lead cross-functional initiatives. Preferred Qualifications: Experience managing cross-regional stakeholders inside and outside of the organization Working knowledge of ITIL, Six Sigma, Agile, Scrum or similar process frameworks. Familiarity with SugarCRM products or other customizable CRM solutions. Expected salary range, depending on experience. We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: · Excellent healthcare package for you and your family · Savings and Investment – 401(k) match · Unlimited Paid Time Off · Paid Parental Leave · Online Legal Services (Rocket Lawyer) · Financial Planning Services (Origin) · Discounted Pet Insurance (Embrace Pet Insurance) · Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public · Health and Wellness Reimbursement Program · Travel Discounts · Educational Resources - Career & Personal Development Program · Employee Referral Bonus Program · We are a merit-based company - many opportunities to learn, excel and grow your career! If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Posted 2 weeks ago

Support Specialist-logo
Support Specialist
Palantir TechnologiesNew York, NY
A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Support Specialist, you will be joining an outstanding Technical Support team. You will provide front line support that focuses on in-office, email and chat support worldwide. Effective troubleshooting and the ability to find solutions quickly will be foundational to your role. Your ability to own problems from end to end and work to root-cause will be key to your success. You’re someone whose curiosity drives them to learn new technologies quickly and supports their peers through complex issues. You are a person that loves fixing problems and gains fulfillment in helping others solve their technology challenges, no matter how small or unique. Core Responsibilities Troubleshoot and solve issues ranging from hardware, software, networking and mobile support tickets Install, configure and maintain Windows and Mac workstations Support new user setup including new hire training Provide in-office walk-up support in a fast paced environment Create and maintain documentation of SOP and self help support materials What We Value Excellent interpersonal communication and customer service skills Proactive collaboration with the larger IT organization to identify potential large scale problems Motivation and ability to work as part of a distributed team Excellent time management and multi-tasking skills Actively maintain knowledge of the latest technology, and industry trends Willingness to participate in on-call rotation What We Require 2+ years of experience in providing desktop/help desk support Salary The estimated salary range for this position is estimated to be $50,000 - $60,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus, and other potential future incentives. Further note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives. Our benefits aim to promote health and wellbeing across all areas of Palantirians’ lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies. Benefits • Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance • Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance • Commuter benefits • Take what you need paid time off, not accrual based • 2 weeks paid time off built into the end of each year (subject to team and business needs) • 10 paid holidays throughout the calendar year • Supportive leave of absence program including time off for military service and medical events • Paid leave for new parents and subsidized back-up care for all parents • Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation • Stipend to help with expenses that come with a new child • Employees can enroll in Palantir’s 401k plan Life at Palantir We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process , please reach out and let us know how we can help.

Posted 30+ days ago

Mutual Fund Account Services Support Associate | Memphis, TN | 10am-7pm CT-logo
Mutual Fund Account Services Support Associate | Memphis, TN | 10am-7pm CT
Raymond JamesMemphis, Tennessee
Job Description Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Memphis, TN Corporate office. Regular Shift Hours: Monday-Friday from 10am-7pm CT Training Schedule Hours will be Mon-Fri from 8am-5pm CT Training can vary - typically around 3 months Responsibilities: Processes various basic department related reports and utilizes departmental databases as well as 3rd party applications Answer calls and questions on operational topics and account maintenance. Contacts internal/external customers including fund companies to resolve account maintenance issues/requests Monitors reports related to general maintenance issues; notifying advisors on actions concerning client positions Understands client needs, identifies root causes of problems, and implements pragmatic solutions. Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. Participates in general User Agreement Testing (UAT) for systems and new process implementation. Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards. Use standard office software to carry out basic formatting of letters, memoranda, and routine reports. Maintain files and records. Ensure a positive experience for internal clients by having courteous interactions with them. Assess compliance with established standards and protocols for routine inquiries. Support others by carrying out basic data management tasks. Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Knowledge of: Basic investment concepts, practices, procedures and industry regulations related to Mutual Funds Basic mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, and averages Principles and practices of customer relations and communication Excel, Word, Outlook and other applications as needed. MS Office sufficient to create letters, documents and send emails. Skills: Supports business processes by understanding and effectively using standard office equipment and standard software packages. Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies. Plan, organize, prioritize and oversee activities to efficiently meet business objectives. Develop appropriate plans or perform necessary actions based on recommendations and requirements. Analyze data trends for use in reports to help guide decision making. Uses an understanding of numerical concepts to perform mathematical operations such as report analysis under supervision. Develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives. Select, deploy and get the best results from the most appropriate office system. Education High School (HS) (Required) Work Experience General Experience - 4 to 6 months Certifications Travel Less than 25% Workstyle Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-DR1

Posted 1 day ago

Lead Technical Support Engineer - Logan, UT-logo
Lead Technical Support Engineer - Logan, UT
EntrataLogan, UT
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide. Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in. The Lead Technical Support Engineer (LTSE) functions as a technical expert for all things related to the product suite assigned to them. This position is primarily responsible for developing a deep understanding of the technical aspects of the product suite and will act as a point of reference/escalation and work the most complex tickets. An LTSE is a senior support engineer and provides technical assistance to other technical support engineers, helping them to quickly and effectively resolve their customer issues. In addition, the LTSE provides direct advanced technical assistance to our customers. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. As a subject matter expert, you will lead internal and cross-functional collaboration efforts and ensure proper engagement and resolution on the toughest issues. You will train and mentor other Technical Support Engineers; their success will reflect your influence. You identify broader issues in your specialty and develop and execute plans to correct them. This may include systemic and chronic issues, process inadequacies, software design and usability problems, and any other item that reduces the success of co-workers and customers. You will model excellence in all facets of your work and help other Technical Support Engineers to be successful by mentoring and coaching. You will be an advisor to company leadership in creatively moving us to higher levels of achievement and success. You will handle the most critical escalations, provide backup for leadership and actively share insight and feedback on technical and tactical issues. *This is a hybrid position in Logan, UT Responsibilities will include: Provide expert technical assistance and issue resolution advice to internal co-workers and customers via phone, online, chat, and email. Drive complex issues to resolution. This may require cross-functional collaboration with Engineering and Product resources in order to do so. Create training documentation with resolution steps, small video tutorials, and screen grabs and collaborate with product and engineering teams to share Root Cause Analysis on the incidents so that they can take further steps to enhance the Product. Be influential in improving procedures and processes that improve our efficiency and effectiveness. Act as a coach and mentor for the respective product suite and collaborate with operational teams to guide them on to root cause analysis of the incidents and patterns of the incidents. Provide any process improvement training with screen capture, and small videos during the resolution process to enhance the product operational workflow. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems, and assist peers in doing the same Help other TSEs identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Ensure that issues reported to R&D as bugs are accurate and complete, and work with others to reduce errors and improve effectiveness in the bug reporting process. Work with R&D, Product Management, and other organizations to ensure that our products are easy to use and support. Minimum Qualifications: Proficient in SQL 3+ years of strong experience in functional, technical, implementation, and production support with a customer-driven approach. Bachelor's degree in Computer Science, Business Information Systems, Networking or similar field, or equivalent work experience required. Excellent technical, analytical, and problem-solving skills for diverse and complex issues in high-pressure, complex, SaaS multi-platform/system/vendor environments. Technically savvy with a self-starting desire to build a deep understanding of how the product works and delve deep into the features and functions in order to build the best possible technical support experience. Concrete examples of building proactive interventions, processes, and motions that help reduce customer friction at the fastest rate, lowest cost, and highest satisfaction. Excellent professional, written, and verbal communication skills with the ability to capture all details in written form during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with. High impact, positive presence with partners. A strong credit to the Entrata brand. Laser focused on returning excellent results, and a deep sense of personal accountability for delivery. “Goalkeeper”, line of last defense attitude towards upholding quality. A growth attitude and mindset. Proven ability to scale at the quality and support an accelerated growth agenda operationally. Preferred Qualifications: Experience partnering closely with product, engineering, training, customer success, and professional services teams to improve outcomes for customers. Solid presentation skills to showcase data trends and issue patterns to stakeholders. Industry experience including understanding of the contact center business, as well as general market and business trends DOMO experience This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity. Level - S4 Benefits: Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance. Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families. HSA/FSA options and employer-paid disability benefits provided for eligible employees. Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security. Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs. Family-centric leave policies supporting new parents during significant life events. Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community . Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits. Bi-annual swag drops for employees But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Teamwork and Collaboration.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law. It’s a great place to work! Will you join us?

Posted 1 week ago

IT Support Engineer-logo
IT Support Engineer
Scale AISan Francisco, CA
In this position, you’ll be the driving force behind our technology infrastructure, creating streamlined and scalable IT solutions that simplify complex challenges. You’ll work closely with leadership and cross-functional teams to build a robust digital backbone that not only supports our day-to-day operations but also fuels our growth. If you’re passionate about technology, eager to innovate, and thrive in a fast-paced environment where no two days are the same, we’d love to have you shape the future with us. You will: Onboard and off-board employees, which includes: leading new hire orientations, provisioning and de-provisioning hardware, accounts, and access Provide general IT support to all global Scale employees Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more). Own IT asset management and ensure accurate and actionable records are kept of required equipment. Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management). Create and update technology documentation for internal IT teams and for Scale employees. What we’re looking for: 2+ years of corporate IT experience. Expert Level Administration of Google Workspace, Slack, Zoom, Okta, Azure AD/M365 Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)  Familiarity with MDM Services preferably Jamf and Intune Familiarity with Zoom Rooms and the Zoom admin console Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them. Security and Compliance-focused mindset. This role is 100% in office, at our San Francisco headquarters Nice to Haves Experience with building out offices Skilled in scripting languages (e.g., PowerShell, Python) to automate repetitive IT tasks and improve process efficiency. Experience with IT procurement Experience managing and troubleshooting network infrastructure (routers, firewalls, VPNs) to ensure seamless connectivity across diverse office environments. Familiarity with ITSM frameworks Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: $84,000 — $105,000 USD PLEASE NOTE:  Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.  We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision .  PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Posted 2 weeks ago

Technical Support Analyst II-logo
Technical Support Analyst II
Alertus TechnologiesBaltimore, MD
Company Description At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job Description We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. The Technical Support Analyst I will report to the Technical Support Manager and will be a key player in bringing our mission to life. In this role, you will be responsible for keeping our customers’ installed Alertus systems at full readiness by combining deep technical knowledge with exceptional customer service. Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service. This position may possibly require adjusted work hours. Technical support coverage ranges from 7am-7pm EST. A Day in the Life: Answer incoming Support calls Research, analyze & resolve Alertus hardware & software issues escalated from lower-tiered support Support lower-tiered Support Analysts assisting customers via phone, email, and screen share Collaborate with Support Lead & colleagues to identify, diagnose, & resolve software or hardware issues Prioritize assigned cases & escalate to higher-tiered support or Support Lead as needed Support colleagues during testing, troubleshooting, and problem replication phases of product life cycles Provide guidance to customers on installing & configuring Alertus solutions Collect & analyze detailed information to categorize and document requests Create, review & update knowledge base articles for both internal and customer use Conduct Assurance Reviews with Alertus customers Leverage knowledge & experiences to grow the Alertus knowledge base Leverage skills in technical leadership / case management Required Skills: Flexibility to work different shifts Ability to participate in mandatory on-call rotation to maintain support coverage during nights, weekends, & company holidays Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc. Strong customer service mindset Strong analytical and critical thinking skills to diagnose root cause of issues Ability to work independently and as part of a team Proficient understanding of IT concepts including networking, databases and application architecture Strong understanding of networking concepts such as DNS, DHCP, HTTP(S), TLS/SSL Certificates Proficient in Root Cause & Server Log Analysis Ability to multitask & prioritize in a fast-paced, ever changing environment Understanding of IT Security Principles and Policies that impact network environments Experience with ticketing systems and remote support tools Desired Skills: Understanding of Windows, Linux and/or macOS Administration Application Support involving REST and API integrations Windows Workstation Deployment and Administration skills Web Application support Cisco and/or Avaya VoIP solutions suport Small electronics or IoT device support experience Windows Domain & Active Directory Services Scripting & Automation knowledge (Powershell, Python, etc.) Education and Experience: Bachelor’s Degree in Computer Science, Computer or Electrical Engineering, Information Technology or related field A+, Net+, ITIL Foundation or similar certification(s) 4 - 7 years prior experience working in a technical help desk environment Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work HomeBuying Incentive Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information: All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

Posted 30+ days ago

Assistant Director of College Access and Support (NY)-logo
Assistant Director of College Access and Support (NY)
Excellence Community SchoolsNew York, NY
Who We Are Excellence Community Schools is a charter management, non-profit organization. The mission of the Excellence Community Schools is to prepare young people to compete for admission to and succeed in top public, private, and parochial high schools by cultivating their intellectual, artistic, social, and emotional, and ethical development through the Bronx Charter School for Excellence (Bronx Excellence) and the Stamford Charter School for Excellence (Stamford Excellence). Our network of schools accomplishes this by offering a challenging and rigorous academic curriculum - which at the earliest of grades, has an eye towards college preparation. We achieve this in a supportive and caring environment that always has high expectations of our students. Who We Need We seek dedicated, ambitious, and committed individuals to student success and education reform. Qualified candidates must demonstrate records of achievement, high degrees of personal responsibility, and the drive to do whatever it takes to ensure that every child achieves academic success. This individual must be committed to excellence, lead by example, and see collaboration as a key component of success. Job Overview The mission of the Student Advancement department is twofold. First, it exists to support our students’ transition to the best possible high placement options that will aid in their progression towards college graduation and career readiness. Second, the department provides an array of services that support ECS alumni while they are in high school and college. These services include high school success counseling, enrichment and internship program placement, and job and career advising. This multivariate approach focuses on the development of the whole child, prioritizes empowering our families through access to information and exposure, and targets transforming the communities of our students’ upbringing.    The Assistant Director of College Access and Support reports to the Managing Director of Student Advancement. The successful candidate will liaise with the Directors of High School Success and College Success, respectively. They will support the team in providing direct services to our alumni to ensure their success on varied paths to excellence beyond graduation from an Excellence Community school.   Responsibilities Works with the Managing Director of Student Advancement and the Director of High School Success to build a comprehensive college access program Works with the Managing Director of Student Advancement and the Director of College Success to build a comprehensive college support program Responsible for the development, implementation, and refinement of the College Access activities, including the creation of curricular materials (e.g., scope and sequence, lesson plans, etc.) for the grade-level college prep courses. Establishes protocols for the college access counseling/advising Cultivates different partnerships to expand the learning opportunities and college & career exposure of Excellence alumni Collects, analyzes, and uses program data (e.g. stakeholder feedback, student progress reports, etc.) to inform program development and enhancements. Maintains a student caseload for college counseling and advisement. Maintains student records and connects with families through various forms of communication including phone calls Engage with alumni on high school and college campuses. Partner with alumni, their families, and college advising offices to ensure alumni are on track to attend a best fit college Collaborates with colleagues on implementing roadmaps that include clear milestones, work streams, and owners. Identifies, recommends, and implements changes to programs and practices to improve workflows. Creates and maintains up-to-date documentation of programs and practices. Performs other duties as assigned. Requirements Bachelor's degree and three years of related experience required (or equivalent combination of education and experience). Experience with college counseling/advisement, and youth program development required. Demonstrated organizational, interpersonal and communication skills, including the ability to clearly articulate persuasive arguments in writing and orally to motivate and influence people; and to exercise sound professional judgement in all interactions. Demonstrated ability to effectively and productively contribute to a coherent organization culture as well as to a leadership team focused on deepening programmatic impact. Demonstrated effective program development and management skills, including ability to be flexible, to manage multiple projects as well as to prioritize competing and shifting demands/needs of stakeholders in a highly collaborative environment. Consistently strong track-record of reliably creating effective and accurate deliverables/work products in timely fashion to meet deadlines. Well-developed collaborative skills, as evidenced by the ability to work as part of a team with a strong initiative to drive forward project goals that are data-informed. A passionate commitment to expanding opportunities, particularly college access, and persistence, for first-generation college-bound students from low income communities, as well as students of color. Ability to leverage a data-driven approach to problem-solve with a results-orientation across programming effectively. Driver’s license and access to a vehicle for alumni college and high school visits   *Must be able to work evenings and weekends when alumni are attending programs and for special events* **Applications submitted without a resume and cover letter will not be considered**   Preferred Qualifications Advanced degree in education or social work preferred. Demonstrated understanding of various schooling options in NYC and youth development landscape, especially in the area of after-school and expanded learning opportunities for college access and persistence preferred. Experience with academic planning, college counseling, teaching and tutoring of middle school, high school youth, and re-entry students preferred. Spanish fluency (written and oral) preferred. Bangla fluency (written and oral) preferred.     Benefits Starting salary $60,000. Salary commensurate with qualifications and experience. Health Insurance, dental, vision & 403b Retirement Plan Paid Time Off/Paid Sick Leave/Parental Leave/FMLA Short-term, Long-term Disability benefits and Life Insurance

Posted 30+ days ago

Customer Support Analyst - Pharmaceutical Sales-logo
Customer Support Analyst - Pharmaceutical Sales
Keen360, Inc.Hopewell Township, NJ
Our client has engaged us to establish a Sales Operations support team to triage and resolve issues impacting Pharmaceutical Sales Representatives and their organizations. Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback to the requestor as to the status of their request. As new and challenging types of requests are received, the Customer Support Analyst will be expected to document their approach as Standard Operating Procedures The ideal candidate should possess great communication, presentation and organizational skills. They should be able to conduct an extensive amount of research at a rapid pace, and feel comfortable engaging experts throughout the organization to obtain the necessary answers and resolutions. The candidate must also be comfortable with a predefined Service Level Agreement (SLA) and being held accountable to such SLA on a day to day basis. It is preferred the expert be comfortable with computer systems and confident to learn new systems as needed. Experience in SalesForce.com, Veeva, BI tools, Field Reporting and CRM/SFA is a plus. Requirements Bachelor’s Degree is a plus but not required Skilled at analyzing complex issues and distilling concepts to others Ability to multitask and work in a fast-paced, time sensitive environment while adhering to deliverables and timelines Strong interpersonal skills, with the ability to work in a professional and collaborative manner Adept at written and verbal communication and comfortable with public speaking Able to proactively identify risks, and drive action to mitigate and resolve issues Ability to take on new challenges and work outside of one’s comfort zone Ability to identify challenges in existing processes and perform in a dynamic environment to develop actionable solutions and define process improvements. A minimum of 3 years of industry experience (healthcare, medical device or pharmaceutical) related to market, analytics, field sales, or sales support is preferred Knowledgeable with syndicated data sources, such as iQVIA and with the sales process (pharmaceutical, etc.) Must have a proven track record of providing value added customer service. Ability to support cross-functional teams and the ability to understand and translate their business issues into actionable solutions. Excellent personal leadership, collaboration, communication (written, verbal, and presentation) Strong critical thinking skills and attention to detail are required. The individual must perform in a dynamic environment with the knowledge to recommend and implement process improvements. Handle multiple projects simultaneously, adhere to deliverables and timelines, and be open to creative problem solving and team collaboration. Must have competency in MS Word, Excel, PowerPoint. Have the capacity to learn new technologies and data structures. A clear understanding of Business Processes and how such processes impact the organization as a whole is preferred Ability to resolve issues from customers in a professional and timely manner Ability to identify gaps in business processes and recommend solutions to fix the process in order to make the team more efficient. Must have customer service experience in any capacity that demonstrates knowledge on dealing with customers on a continual basis Pharmaceutical Sales process knowledge is desired but not required. Benefits Keen360 is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies and deliver innovative solutions to achieve measurable results. Our projects range from pure design and development topics to more transverse transformation involving multiple business lines or regions.

Posted 30+ days ago

Operations Support Specialist, Level 3-logo
Operations Support Specialist, Level 3
Avalore, LLCFort Meade, MD
At Avalore, we are a mission-driven, veteran-owned small business that helps government agencies harness the power of data and emerging technologies to solve complex problems. Our team combines deep technical expertise with a passion for public service, delivering innovative, responsible solutions in AI, data governance, cybersecurity, and enterprise transformation. Joining Avalore means working alongside experts who have successfully led high-impact initiatives across the DoD and Intelligence Community, and being part of a company that values integrity, agility, and purpose. Your responsibilities will include: Monitors and triages incoming work items,   Analyzes and compiles information to create new actions,   Routes actions to appropriate stakeholders,   Documents and tracks actions to completion,   Analyzes and summarizes key points relevant to government decision makers,   Organizes and relays government responses.  Requirements Three (3) years of relevant experience and a Master's degree OR  Five (5) years of relevant experience and a Bachelor’s degree OR   Six (6) years of relevant experience and an Associate’s degree,   Two (2) additional years of relevant experience may be substituted for an Associate’s degree for a total of eight (8) years. Degree in Law, Business, Accounting, or a related field (e.g., Finance, Economics, Management and Information Technology).  Relevant experience must be performing compliance, legal, auditing, or related work, and can also include working in an area directly related to customer mission  Must possess a U.S government Top Secret security clearance with SCI eligibility and a polygraph (TS/SCI w/ polygraph).  Ability to work independently and manage multiple priorities. Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position. Benefits Eligibility requirements apply. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Employee Assistance Program

Posted 30+ days ago

Project Support (Binghamton, NY)-logo
Project Support (Binghamton, NY)
LaBella AssociatesBinghamton, NY
We are currently hiring a Project Support in our Program Management Services Division, based out of our client's office in Binghamton, NY. The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services. This position will work closely with Corporate Security & Resilience staff to design and develop department and company SharePoint sites, inquiry/contact forms, metric dashboards, and other security training and awareness materials. This resource will work independently, as well as part of multi-discipline teams initiating, planning, executing, and closing of assigned tasks or projects. Salary Range: $40,000- $65,000 The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Responsibilities Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision. Ability to anticipate upcoming responsibilities or needs and use initiative appropriately. Perform and document basic data analysis functions. Perform other duties as required. Gain knowledge of policies and procedures related to the new service process. Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services. Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, this Project Support resource is responsible for monitoring the Customer Service Guarantee. Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues. Strive to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve. Participates in emergency storm restoration efforts. Works to enhance the communication of policies and procedures to our contractors. Learn SAP WMS Management System. Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision Parse data and present in a meaningful format Analyze department metric data Anticipate upcoming responsibilities or needs and use initiative appropriately Utilize SharePoint to- Design and develop internal department and company SharePoint sites Maintain site information and update when needed Troubleshoots and resolves errors or issues with strong attention to detail Requirements 3 years of related experience in a customer service, customer focused construction, utility, or technical setting Lesser experience in combination with related Associates or Bachelor’s degree will be considered Effective written and verbal communicator Attention to Detail Able to Multi-Task Self-Motivated Ability to process data Benefits Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Flexible Work Schedule Health/Dental Insurance 401k Plan with Employer Match Short & Long Term Disability Profit Sharing Paid Time Off Leadership Development Program Fitness Reimbursement Tuition Reimbursement Referral Bonus Program Wellness Program Team Building Events Community Service Events

Posted 30+ days ago

Customer Support Associate - Work from Home - Savannah, GA-logo
Customer Support Associate - Work from Home - Savannah, GA
Anomaly SquaredSavannah, GA
Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path. Position Description: We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time . You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting.  We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must! Wage: $10.00 per hour ($7.25 per hour during training) Requirements High School Diploma or GED is required Great Verbal and Written Communication Skills Working Knowledge of Windows Based Operating Systems including Google Chrome Can Demonstrate Product Knowledge once Nesting Period is Complete Ability to Adapt in a Fast-Changing Environment Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements.  Processor:   Intel Core i5 2.1GHz  or better or  AMD equivalent (Ryzen 5 or better), Operating System:  Windows  10  (32-bit / 64-bit) or higher,  RAM:  8GB or more. Webcam High speed internet access with  download speed of at least 100 and upload speed of at least 10 . Must have a desk/workstation in a quiet workspace Must be able to attend a full 2-week  MANDATORY  virtual training Monday-Friday 9am-5pm EST (8am-4pm CST). Benefits Employment BENEFITS: Remote work. Remote training. For Full-time employees ONLY : Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected. 401(k) after 90-day probationary period if elected. PTO after 6 months of employment. NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open. Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Posted 30+ days ago

Blue Collars LLC logo
Plumbing Field Support Manager - Charleston South Carolina
Blue Collars LLCLos Angeles, CA
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Job Description

At Blue Collars, we redefine excellence in commercial and residential plumbing services. We foster a professional, team-oriented environment focused on collaboration, growth, and innovative problem-solving. As a Field Support Manager, you'll play a pivotal role in supporting our technicians, driving solutions to complex challenges, and improving overall team performance.

Why Blue Collars?

 Commitment to Excellence:
We tackle complex plumbing challenges with innovative, reliable solutions, setting the standard for quality and professionalism.

 State-of-the-Art Tools and Training:
We equip our team with cutting-edge tools and ongoing training for maximum efficiency and growth.

 Career Growth Opportunities:
As we expand along the East Coast, we offer leadership training and pathways to advancement for driven individuals.

 Team-Oriented Environment:
We prioritize collaboration, ensuring every team member feels supported and valued.

 Work-Life Balance and Wellness Perks:

  • Competitive pay with performance bonuses.
  • Unlimited paid time off for a healthy work-life balance.
  • Free gym and chiropractic memberships to support your well-being.

The Role: Field Support Manager

Your mission as a Field Support Manager is to lead, support, and optimize our field technicians, ensuring they deliver top-tier service while continuously improving their skills. You'll leverage highly technical problem-solving abilities and ensure that no issue is insurmountable when proper diagnostic steps are applied. You'll also foster a team-oriented environment where technicians feel supported, understood, and empowered.

Key Responsibilities

Technical Support and Problem Solving:

  • Troubleshoot complex issues and assist technicians in resolving challenges they can't resolve on their own.
  • Apply creative problem-solving techniques to ensure every issue has a solution.
  • Source and procure parts efficiently to minimize downtime.
  • Stay up-to-date on industry advancements to elevate service quality.

Team Optimization and Training:

  • Work closely with technicians to improve their diagnostic and problem-solving skills.
  • Provide training, mentorship, and hands-on guidance to enhance their technical capabilities.
  • Identify areas for improvement in performance and implement effective strategies to streamline workflows.

Customer and Technician Communication:

  • Act as the primary liaison between customers and technicians, ensuring clear and effective communication.
  • Support the team during high-pressure situations and urgent matters, including occasional late-night or weekend availability.

Leadership and Collaboration:

  • Foster a supportive, team-oriented culture where technicians feel valued and empowered.
  • Lead by example, demonstrating professionalism and adaptability.
  • Develop systems and processes to enhance team efficiency and productivity.

What We're Looking For

  • A technical expert with highly developed problem-solving skills, capable of resolving any issue through proper diagnostics.
  • A creative thinker who can step in with innovative solutions when field technicians face challenges.
  • A team-oriented leader who values collaboration and goes above and beyond to support and uplift others.
  • A natural mentor who is passionate about training and developing the skills of others.
  • A proactive, adaptable professional who thrives under pressure and embraces innovation.

Job Highlights

  • Scope: Primarily commercial plumbing projects with some residential work.
  • Compensation: Competitive pay with performance bonuses.
  • Benefits: Full health insurance, unlimited PTO, free gym and chiropractic memberships.
  • Growth Opportunities: Be part of a growing team with the chance to shape its future as we expand.

How to Apply

If you're ready to lead, innovate, and empower a high-performing team, we want to hear from you! Submit your resume and cover letter today and join Blue Collars in setting the industry standard for plumbing excellence.

Blue Collars – Building Excellence, Empowering Teams.