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Dexis Online logo
Dexis OnlineWashington, DC
About the Position Dexis is currently seeking a Program Manager for a contract to support the Deputy Chief of Staff (DCS) of the General Staff -8 (G8) in support of the Director of Material. The DCS G-8 is the principal military advisor to the Chief of Staff, Army (CSA) and the Assistant Secretary of the Army, Financial Management and Comptroller (ASA(FMC)) for the Programming phase of the Planning, Programming, Budgeting, and Execution (PPBE) process. The DCS, G-8 coordinates with the Assistant Secretary of the Army, Acquisition, Logistics, and Technology (ASA(ALT)) on all proposed programming and process recommendations related to ongoing and future acquisition programs and science and technology initiatives. The DCS, G-8 coordinates with Army Futures Command (AFC) for program funding for all elements of the future force materiel modernization enterprise. Dexis is looking for a highly qualified Program Manager to lead a future contract to support DCS G8 with analytic expertise and programmatic support in force development, analysis, integration, information, tactical data systems, and equipment fielding process. Programming will focus on army capabilities integration, prioritization, experimentation, test and evaluation and science and technology. Project tasks include validation, approval sourcing, resourcing, prioritization, analysis, reviews, recommendations, assessment of analytical products, information gathering, stakeholder engagement, configuration management research, strategy development, recommendations, program management and administrative support. This position is based in the NCR hybrid between client location (at least three days a week) and Dexis offices. The position is subject to client approval and contract award. Responsibilities Oversee the day-to-day administration of the contract. Manage relationship with the client; communicate daily with the COR and be available between 8:00 and 16:30 daily. Lead a large dispersed team, ensuring collaboration, coordination and clear internal team communication. Ensure deliverables, products, services, and personnel meet government needs and expectations. Provide innovative approaches to team management. Provide technical support, leadership, and creation of processes in execution of the contract, including development of analytical strategies, designing, and utilizing data, research, and stakeholder collection tools, and making actional data-based recommendations. Lead quality assurance and technical excellence of work of the contract and team; ensure deliverables and products are delivered timely and of quality acceptable to both the client and Dexis. Track tasks and deliverables across the contract; work to mitigate risk and ensure the high quality of deliverables and manage workloads of team members. Keep abreast of trends of Army priorities, analysis, warfighter requirements, and research. Maintain positive team morale and culture. Other duties as assigned. Qualifications Bachelor's Degree in a relevant field At least 10 years of experience supporting the US government as a contractor 5 years of demonstrated program management experience with project planning, execution, and performance including: Delegating and tracking the status of tasks and lines of effort across geographically dispersed teams (spanning highly different time zones), Mitigating risks to completion of tasks, Ensuring deliverables are quality controlled prior to delivery to the government client, Facilitating team collaboration, Anticipating and proactively finding efficiencies and creating new processes when needed Specialized knowledge in contract management, work planning, control of budget, task execution personnel management, and supervision of analysts and consultants Interdisciplinary skill set of PPBE, DOD acquisition process and procedures, and JCIDS Force development skills across the domains of DOTMLPF-P in a fiscally constrained environment Experience supporting, reporting, and briefing the highest Army echelons such as HQDA and integrating new equipment into units at battalion levels Active Secret security clearance Preferred Qualifications 10 years of management experience, leading multi-disciplined teams of analysts, and other personnel. Previous military experience. Experience creating stability and security for large teams. Strong understanding of Army force readiness expertise and name recognition with key decision makers. Demonstrated experience with risk mitigation planning. Strategic, big picture thinker. DoD Top Secret clearance.

Posted 30+ days ago

C logo
Case Status, Inc.Charleston, SC
Job Title: Support Specialist Reports to: Director of Customer Success Organization: Customer Success Job Summary: Your primary goal will be to help our customers. As our software continues to lead the legal-tech market, your answers to questions and the solutions you provide each customer may change, but through it all, you should have a way with customers that builds rapport, establishes trust, and shines with professionalism. You're comfortable with software technology, from documenting the (repeated) answers you find customers in an online knowledge base to escalating more complex tickets up through our engineering team. Whether over video conference or through email, your communication style should be clear and easy for our customers to understand and take action on. Pace should not scare you - we were the 50th Fastest Growing Software Company in the 2024 Inc 5000 list. But we're also a Certified Great Place to Work. So we mix working hard with healthy doses of fun. Our people build strong friendships, and they have each other's backs. Every day. Responsibilities: Act as a responsive first level support and subject matter expert for our customers and other end users of our customer base. Respond to emails and incoming tickets from customers to provide resolutions and answers. Schedule and attend Zoom meetings with customers to help troubleshoot them over video conference. Use our internal systems (Intercom, Hubspot) to document client interactions and problem resolution. Educate clients on product features and functionality. Possess detailed knowledge of our software so that answers to solutions can be prescribed quickly and effectively. Provide training support for support personnel, when new members are hired. Manage, buildout, and continue to innovate the appropriate add-ons and improve how we leverage Intercom for customer support. Help build and maintain knowledge sources, specifically adding to the generative AI capabilities of Intercom for our knowledge base. Act as liaison between customers and internal departments to communicate, research, and investigate symptomatic and repeat issues. Analyze data and workflows to determine root causes for customer troubleshooting and support and make recommendations to gain long-term efficiencies. Keep CS and Account team members informed proactively when customer health may be impacted due to support requests. Provide follow-up research and consultative service support to internal and external customers when immediate answers may not be available. Qualifications: 3+ years of experience in customer support or technical support-facing roles Foundational knowledge or minimal practical experience (e.g., coursework, personal projects, or less than 1 year of professional work) with core development technologies, specifically Python, JavaScript, and MongoDB/NoSQL databases. Basic understanding of coding and scripting logic. Exposure to object-oriented programming (OOP) principles and basic command-line interface (CLI) is a plus. 2+ years working in a SaaS company or comparable rapid-growth technology or digital environment Excellent and responsive communication skills - written, oral, and live over video Familiarity with Intercom, HubSpot and/or Vitally is highly preferred. Passionate about helping customers and empowering users of our software to succeed Solution-oriented mindset and a structured approach to work Dependability to be on-site in an office environment Understanding of tech-enabled customer success and services organizations Location: This role is required to be onsite at our office in Daniel Island, South Carolina. Candidates located outside of the Charleston area need not apply. Why Case Status: We're one of the fastest-growing, venture-backed tech startups based out of beautiful Charleston, SC., most recently ranking #50 on the Inc. 5000 list of fastest growing software companies. With a total market opportunity of almost $5B, we've been making big waves in the legal industry by enabling our customers to provide their clients real-time case status communications, proprietary progress tracking, smart scheduling, custom legal NPS system and more. We are completely transforming how law firms interact with their clients through a combination of cutting-edge software, AI technology, innovative solutions and a bunch of really "rad" people. What do we mean by "rad"? You must not be from the 80s! Here's what it means to be RAD at Case Status: Radically Disruptive- We make a point to go above and beyond in everything we do. Through creativity, diligence and clear expectations, we proactively challenge the status quo, embrace failure, and adapt when necessary for the greater good of the mission. Actively Curious- Making an impact on our customers and their clients' matters deeply to us. We value humility and solve for others first. When we are faced with challenges, we desire to delight our customers at every chance. We are curious in our approach, humble in our execution, and confident in our vision. Dedicated to our Team- Being fully committed means being dependable, taking responsibility for challenges, sharing accolades widely, and checking our egos at the door. We value a strong culture and contribute to its success by taking care of each other; growing professionally, and celebrating our accomplishments. We're not just on a mission to transform the legal industry (or bring the word "rad" back to the mainstream, that's just a bonus). We're on a mission to help every legal firm profoundly improve their client experience. We want to help every client have a 5 star experience with their attorney. Because every customer is important to us, and so every client matters. Benefits: We firmly believe that investing in our employees' well-being and empowering them through a competitive total rewards philosophy is the only way to go. Some of our perks include: Unlimited Paid Time Off (with manager approval and after a short period of employment) Leading Medical, Dental and Vision Plans with HSA options and 24/7 EAP Monthly reimbursement allowance for health and wellness purchases Matching 401(k) contribution program after 3 months of employment Incentives for ownership in Case Status through its stock option plan (subject to board approval) Quarterly recharge days, 11 company-paid holidays, and more

Posted 30+ days ago

Chimes logo
ChimesPikesville, MD
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Set Pay Rate: $20.25 per hour Core Responsibilities (Applicable to All DSP Roles) Provide direct support and supervision to individuals to ensure safety, engagement, and well-being. Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation. Implement and follow individualized care plans, supporting each person's goals and skill development. Administer medications accurately and in compliance with agency policies and regulations. Ensure a safe, clean, and organized environment, adhering to health and safety protocols. Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation. Maintain accurate documentation of daily activities, progress, incidents, and other required reports. Foster community integration by facilitating participation in activities, events, and social interactions. Maintain open communication with supervisors, team members, and external service providers. Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations. Work a flexible schedule, including evenings, weekends, and holidays, as needed. Treat all individuals with dignity, respect, and kindness. Role-Specific Responsibilities Day Program DSP Engage individuals in structured activities that promote learning, socialization, and skill development. Monitor and support individuals throughout the day, ensuring active participation in program activities. Transport individuals to and from program activities and community outings. Collaborate with the day program team to enhance service delivery and improve outcomes. Residential DSP Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking. Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences. Monitor and report any health concerns, ensuring medical appointments are scheduled and attended. Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care. Floater DSP Adapt to different home and program environments, providing coverage as needed. Be flexible and responsive to staffing needs, traveling between various locations as assigned. Ensure consistency in care and documentation across different program sites. Remain awake and alert during overnight shifts, conducting scheduled safety checks. Requirements Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred. Certifications: Must obtain and maintain active certifications in: Certified Medication Technician (CMT) CPR/First Aid Mandt (or other crisis intervention training) Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential. Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team. Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks. Other: A valid driver's license and an acceptable driving record as determined by agency policies. Additional Information DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge. This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect. Work schedules may vary and can include evenings, weekends, and holidays to meet program needs. What's in it for you? Total Rewards Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" Discounts on Verizon mobile service And More! ##CMD410

Posted 1 week ago

CACI International Inc. logo
CACI International Inc.El Segundo, CA
Network Launch Support Coordinator Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis. The Opportunity: We are seeking a dynamic and experienced Project Manager to oversee and coordinate network support to satellite launch events and activities for the NRO, DoD, NASA, as well as launches for commercial companies. The ideal candidate will be responsible for planning, executing, and closing projects related to new network deployments, upgrades, and expansions. This role is crucial in supporting the Site Lead in overseeing all aspects of our location's operations. Responsibilities: Lead and manage network projects for launch support from initiation to completion Develop and maintain project plans, timelines, and budgets for network launches Coordinate cross-functional teams including network engineers, operations staff, and vendors Manage resource allocation and scheduling for network support of launch activities Identify and mitigate project risks and issues Facilitate communication between stakeholders and team members Organize and lead project meetings, providing regular status updates to leadership Ensure compliance with company policies, industry standards, and regulatory requirements Develop and maintain launch documentation and post-launch reports Continuously improve launch processes and methodologies Qualifications: University Degree in Business Management or equivalent experience 5+ years of work-related experience TS/SCI w/ poly is required Strong understanding of network technologies and infrastructure Proven track record of successfully managing complex technical projects Excellent organizational and time management skills Strong leadership and team management abilities Proficiency in project management tools (e.g., Microsoft Project, ServiceNow PPM) Excellent communication and presentation skills Ability to work under pressure and meet deadlines in a fast-paced environment Desired: PMP certification preferred ITIL 4 certification This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $82,100-$172,400 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 2 weeks ago

The Buckle logo
The BuckleWauwatosa, WI
Summary The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise. Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Monitor and recognize security risks and thefts, and know how to prevent or handle these situations. Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers. Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks. Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities for this position. Part-time Benefits Benefits Available (after applicable waiting period): Teammate Discount Performance Bonuses Employee Assistance Program 401(k) (subject to additional requirements) Paid Sick Time (where required by state) Education and/or Experience No prior experience or training. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Posted 30+ days ago

Palantir Technologies logo
Palantir TechnologiesPalo Alto, CA
A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir's impact and productivity in the US Government (USG) space depends on our ability to deliver world-class Information Systems (IS) to Palantirians. Support Engineers are the go-to people for all issues related to the hardware and software, and their work enables Palantirians to be productive both in and out of the office. Our goal is to ensure all Palantirians feel supported and receive the help they need to solve their computer-related issues. You are an analytical thinker and enjoy troubleshooting issues and finding creative technical solutions. You will make data-driven decisions ensuring that we build systems that resolve and proactively address common issues before they impact end users. You automate yourself out of mundane tasks to focus on making a larger impact. You have strong customer service skills and a customer-driven mindset. Core Responsibilities Onboard new users and provide end user support. Provide excellent customer service, Tier 1 and 2 support for all technologies (Windows desktop/server, Linux, VOIP, VTC, etc.). Support the day-to-day technical and logistical operations of our facilities and participate in an on-call rotation. Work with and manage Windows Active Directory, DNS, DHCP, and PKI. Ensure compliance of current Information Assurance (IA) policies. Maintain how-to guides on our internal Wiki to allow employees to own common workflows and solve basic issues. Continuously improve user workstation experiences through OS and application optimizations, automation, and streamlined processes. What We Value Hands-on experience with Windows user support. Additional Linux experience is a plus. Coding/scripting proficiency in at least one language, and a dedication to automating solutions. Ability to approach problems with creativity and flexibility, while working against deadlines. What We Require Active US DoD Secret or higher Security Clearance. Able to lift 30 pounds and be on your feet for up to 8 hours per day. Meet DoD 8570 IAT Level I requirements. Salary The estimated salary range for this position is estimated to be $87,000 - $115,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives. Our benefits aim to promote health and wellbeing across all areas of Palantirians' lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies. Benefits Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance Employees are automatically covered by Palantir's basic life, AD&D and disability insurance Commuter benefits Take what you need paid time off, not accrual based 2 weeks paid time off built into the end of each year (subject to team and business needs) 10 paid holidays throughout the calendar year Supportive leave of absence program including time off for military service and medical events Paid leave for new parents and subsidized back-up care for all parents Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation Stipend to help with expenses that come with a new child Employees can enroll in Palantir's 401k plan Life at Palantir We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.

Posted 30+ days ago

Archdiocese of San Antonio logo
Archdiocese of San AntonioSan Antonio, TX
Apply Job Type Full-time Description Work Hours: 8:30 a.m.- 5:00 p.m. Workdays: Monday- FridayLocation: 2127 S Zarzamora , San Antonio TX. 78207 Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love. Summary: The Lead Family Support Services Coordinator is responsible for oversight of support services at the St. Stephen's CARE Center. The Lead Family Support Services Coordinator is responsible for daily pantry and clothing closet operations, program compliance, performance, and ensuring delivery of quality services. The Lead Family Support Services Coordinator will assist in monitoring daily progress towards program outcomes, reporting requirements and coordination of volunteer services. The Lead Family Support Services Coordinator will have an oversight of pantry and clothes closet by ensuring adequate inventory and ensuring that both areas remain adequately stocked. The Lead Family Support Services Coordinator will also have an oversight of assigned staff and volunteers and provide general assistance to clients seeking food and clothing, referrals for wraparound services and assist with incoming donations and shipments. The Lead Family Support Services Coordinator works in a support role to the Associate Senior Director. Position Responsibilities: *Oversight of daily food pantry/clothing closet with regards to staff assignments, volunteer coordination and pantry/clothing closet general operations *Assess service delivery quality and ensure compliance with procedures of internal standards and funding guidelines *Assess and analyze current inventory of food and supplies in food pantry and warehouse and coordinate inventory movement and purchasing with Associate Senior Director *Ensure all grant and agency required surveys, reporting and outcomes assigned by the Associate Senior Director are completed in a timely manner *Ensure compliance standards, and internal procedures are maintained and being followed by staff and volunteers *Review weekly trends in pantry and clothing closet operations to determine program sustainability and work with Family Support Services Program Associate Senior Director to determine programmatic needs *Assist with organizing/collecting/processing donations of food, clothing, diapers and other items brought to the center *Assist with stocking and organizing pantry/clothing closet and support volunteers during Giveback Saturday's *Assist with running the day-to-day duties of St. Stephen's CARE Center when the Associate Senior Director is not available/on site Adherence to the Code of Conduct and the Faith and Moral is mandatory. Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization. Other duties as assigned by the Associate Senior Director, Senior Director, and/or Vice President of Programs Competencies: Critical Thinking Building Collaboration De-escalation Leadership Managing Change Requirements Minimum Qualifications: Education Associate's degree in social work OR business-related field preferred or High school diploma and 2 years' experience Experience Minimum of 2 years' experience in non-profit setting with at least 1 year of experience in program management and/or grant compliance experience. License and Credentials Reliable transportation Valid driver license, with clean driving record Valid vehicle insurance Bilingual English and Spanish preferred Minimum Knowledge and Skills: Ability to handle crisis and de-escalate situations with participants, volunteers and staff using a trauma informed perspective. Ability to multitask and work in a fast-paced environment. Ability to maintain grant compliance and submit compliance reports. Ability to work closely with volunteers. Knowledge of Microsoft Office Programs and word processing Knowledge of Internet, email, and basic phone and voice messaging Organizational and prioritization skills Ability to maintain high standards of client confidentiality. Must be detail oriented, organized, self-motivated, work well independently and in a team. Must have good written and verbal skills. Must have good critical thinking and problem-solving skills. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position. Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted. Salary Description 20.00

Posted 30+ days ago

C logo
Case Status, Inc.Charleston, SC
Job Title: Junior Software Developer (Tech Support) Reports to: Engineering Team Lead Organization: Product & Engineering Job Summary: We are seeking a motivated Junior Software Developer with a strong interest in technical support and troubleshooting to join our team. This hybrid role combines hands-on software development with customer-facing support, ensuring that our clients and internal teams receive efficient, reliable solutions. You will gain exposure to real-world coding, debugging, and problem-solving while also acting as a technical resource for support escalations. Responsibilities: Technical Support & Troubleshooting Act as a second-line technical contact for escalated support cases. Investigate, reproduce, and resolve software issues reported by customers or internal teams. Collaborate with the customer support team to provide clear technical explanations and solutions. Software Development & Maintenance Assist in developing, testing, and maintaining software features and bug fixes. Write clean, efficient, and well-documented code under the guidance of senior developers. Contribute to code reviews, unit tests, and system improvements. Collaboration & Communication Work closely with QA, product management, and senior developers to resolve issues and improve the user experience. Provide technical insights to non-technical stakeholders. Document troubleshooting processes, fixes, and technical FAQs for internal knowledge bases. Qualifications: Bachelor's degree or other certification in Computer Science, Software Engineering, or related field (or equivalent practical experience). Professional experience in software development or technical support a plus. Familiarity with one or more programming languages (e.g., Python, Java, JavaScript, C#). Basic understanding of databases (SQL or NoSQL) and APIs. Knowledge of debugging techniques and version control. Experience with ticketing/support systems is a plus. Strong problem-solving skills and attention to detail. Ability to communicate technical concepts to both technical and non-technical audiences. Eagerness to learn, adapt, and grow within a fast-paced environment. Location: This role is required to be onsite at our office in Daniel Island, South Carolina. Candidates located outside of the Charleston area need not apply. Candidates who apply and are not truthful about their current location will not be considered. Why Case Status: We're one of the fastest-growing, venture-backed tech startups based out of beautiful Charleston, SC., most recently ranking #50 on the Inc. 5000 list of fastest growing software companies. With a total market opportunity of almost $5B, we've been making big waves in the legal industry by enabling our customers to provide their clients real-time case status communications, proprietary progress tracking, smart scheduling, custom legal NPS system and more. We are completely transforming how law firms interact with their clients through a combination of cutting-edge software, AI technology, innovative solutions and a bunch of really "rad" people. What do we mean by "rad"? You must not be from the 80s! Here's what it means to be RAD at Case Status: Radically Disruptive- We make a point to go above and beyond in everything we do. Through creativity, diligence and clear expectations, we proactively challenge the status quo, embrace failure, and adapt when necessary for the greater good of the mission. Actively Curious- Making an impact on our customers and their clients' matters deeply to us. We value humility and solve for others first. When we are faced with challenges, we desire to delight our customers at every chance. We are curious in our approach, humble in our execution, and confident in our vision. Dedicated to our Team- Being fully committed means being dependable, taking responsibility for challenges, sharing accolades widely, and checking our egos at the door. We value a strong culture and contribute to its success by taking care of each other; growing professionally, and celebrating our accomplishments. We're not just on a mission to transform the legal industry (or bring the word "rad" back to the mainstream, that's just a bonus). We're on a mission to help every legal firm profoundly improve their client experience. We want to help every client have a 5 star experience with their attorney. Because every customer is important to us, and so every client matters. Benefits: We firmly believe that investing in our employees' well-being and empowering them through a competitive total rewards philosophy is the only way to go. Some of our perks include: Unlimited Paid Time Off (with manager approval and after a short period of employment) Leading Medical, Dental and Vision Plans with HSA options and 24/7 EAP Monthly reimbursement allowance for health and wellness purchases Matching 401(k) contribution program after 3 months of employment Incentives for ownership in Case Status through its stock option plan (subject to board approval) Quarterly recharge days, 11 company-paid holidays, and more

Posted 5 days ago

I logo
Independent Case ManagementConway, AR
Conway, AR Sat/Sun 4p-12a Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance

Posted 30+ days ago

Pacific BioLabs logo
Pacific BioLabsHercules, CA
Apply Job Type Full-time Description Pacific BioLabs is an independent CRO providing cGMP/GLP testing in toxicology, biocompatibility, pharmacology, analytical chemistry, and microbiology. We are currently seeking energetic scientists and professionals to support our clients in the pharmaceutical, biotech, and medical device fields. Join us in our mission to improve public health through science! PBL has an immediate opening for a fulltime onsite Laboratory Support Associate. As a member of Laboratory Support team, the Associate will hold an entry-level position that contributes to the department's growth through responsibilities such as general lab maintenance, media preparation, glassware cleaning, and support of the company's continuous improvement initiatives and client needs. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Ensure labs are clean and safe (in compliance with cGMP) and properly stocked Manufacture media to satisfy the requests of Team Leads and Management schedule Working with balances and pipettes Prepare media, glassware and dry goods in strict accordance with SOPs, cGMP, cGLP, ISO/IEC 17025, and other applicable regulatory requirements that support client release of intermediates and/or finished products Perform water, steam and critical utility collection and perform internal and /or external Environmental Monitoring (EM) Prepare dry goods, liquid media and biowaste autoclave sterilization cycles and other laboratory housekeeping tasks Make in-house reagents, stock solutions, and buffers Perform other laboratory tests such as but not limited to: residue checks, conductivity and pH Clean/maintain lab equipment such as glassware, freezers, hoods, incubators, water baths etc. Maintain accurate and complete test records Perform simple supportive assays (for example; Biological indicator and other testing set-up activities) Always be audit ready Maintain positive/professional relationships with clients and co-workers Additional responsibilities related to job function Requirements Education/Experience Associate degree or higher in scientific discipline preferred Related training certifications and self-learning are a plus Technical Skills Excellent documentation and writing skills Effectively operate in an evolving, complex and dynamic environment that changes by the hour Simple math skills Clean room experience is a plus but not required Interpersonal Skills Organizational skills Excellent written, verbal and communication skills Ability to work in a multi-cultural environment Creative and detail oriented Goal orientated and eager to learn Ability to multitask, time management and efficient Self-motivated Physical Abilities Ability to lift 30 pounds and stand for extensive periods of time (up to 6 hours) Utilize ergonomics to perform repetitive motion tasks with hands and arms Able to work in a BSC/LAF/clean room Capable of working at the lab bench for most of the day (up to 8 hours) Safety/Hazards Information Ability to tolerate the smell of Gram-negative organisms and laboratory disinfectants Able to work safely with Biosafety Level II (BSL II) microorganisms and bloodborne pathogens Additional Information Able to effectively navigate computer systems Ability to work off shift hours and weekends when needed The pay range for this position is $20.00 to $26.00 per hour. The base pay offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, and experience among other factors. This position will be eligible for medical, dental, vision, life insurance, 401k, and other benefits. Pacific BioLabs is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected factors.

Posted 3 weeks ago

Five Below, Inc. logo
Five Below, Inc.Des Moines, IA
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 2 weeks ago

Cox Enterprises logo
Cox EnterprisesKansas City, MO
Company Cox Automotive- USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $14.71 - $22.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position is NOT remote- it is conducted on-site, in office This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies. Part time position: Approximately 6-12 hours per week (Tuesday, Wednesday, Thursday schedule) Key Responsibilities: Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights. Work with auctioneer virtually to verify system information accurately represents vehicle. Verify vehicle run order to ensure appropriate vehicle is being keyed and sold. Operate monitor virtually, work with auctioneer to review Simulcast bids. Provide arbitration and other vehicle announcements to support auctioneer. Call and E-mail on late titles. Utilize salesforce for title absent support. Other duties as assigned. Minimum Qualifications: High School Diploma/GED Generally, less than 2 years of experience Effective communication skills required. Must possess good problem-solving and organizational skills. Ability to remain focused and composed during fast-paced sale-day activities. Regularly required to stand, walk, reach, talk and hear. Ability to lift 1-10 pounds. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. Preferred Qualifications: Ability to read, write and speak in Spanish. Work Environment Occasional exposure to fumes, odors and weather conditions. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer- All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Posted 30+ days ago

Burrell Behavioral Health logo
Burrell Behavioral HealthIndependence, MO
Job Description: Job Title: Community Support Specialists (Adult) Location: Independence, Missouri Department: Adult Community Services Employment Type: Part-time Job Summary: Join our compassionate and collaborative team as a Community Support Specialist, where you will make a meaningful difference in the lives of individuals in your community. This role empowers clients and their families to build strong foundations for long-term wellbeing and independence. You will utilize evidence-based techniques to provide comprehensive mental health services, fostering growth, stability, and resilience. If you are passionate about helping others and possess strong communication and problem-solving skills, we want you on our team! As a Community Support Specialist, you will help individuals adapt to living in their communities by creating personalized plans that address their specific needs. You will collaborate with other professionals to ensure clients receive the support they need to thrive. This position offers… Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement- Company paid for work functions requiring travel Employee Discounts- Hotels, Theme Parks & Attractions, College Tuition Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits- Scroll down to bottom of this post to learn more Key Responsibilities: Provide community-based mental health services to children, adolescents, and/or adults, including assessment, diagnosis, treatment planning, and intervention implementation. Collaborate with clients, families, and other stakeholders to develop and implement individualized treatment plans that address the client's specific needs and goals. Utilize a strengths-based approach that emphasizes empowerment, skill-building, and resilience, incorporating evidence-based practices such as Motivational Interviewing, Positive Reinforcement Techniques, Trauma-Informed Strategies, and skills based in CBT and DBT approaches. Provide behavioral interventions, including motivational interviewing, operant conditioning, interpersonal and group dynamics, cognitive processing, and other evidence-based interventions. Coordinate care with other service providers, including primary care physicians, psychiatrists, schools, and community organizations. Maintain accurate and timely records of client interactions, treatments, and progress, in accordance with organizational policies and procedures. Participate in staff development activities, including training and education programs, to enhance knowledge and skills related to youth mental health services. Contribute to the organization's quality improvement initiatives, including data collection, analysis, and reporting. Work collaboratively with other members of the team, including case managers, therapists, and support staff, to ensure effective coordination of care and support for clients. Develop and maintain relationships with key stakeholders, including parents, teachers, counselors, and other professionals involved in the client's care. Perform other duties as assigned by supervisor or as deemed necessary by the department. Prepare for and facilitate PSR group sessions as pertinent to client treatment plan goals. Education, Experience, and/or Credential Qualifications: An individual with a Bachelor's degree in Psychology, Social Work, or other human services specialized field of study; or An individual with a Bachelor's degree in an unrelated field and two years of related work experience; or Any four-year combination of higher education and two years of related work experience; or An Associate's of Applied Science in Behavioral Health Support will also fulfill educational requirements; or An individual with four years of qualifying experience. Qualifying experience must include delivery of services to individuals with mental health disorders, substance use disorders, or developmental disabilities. Experience must include some combination of the following: Providing one-on-one or group services with a rehabilitation/habilitation and recovery/resiliency focus; Teaching and modeling for individuals how to cope and manage psychiatric, developmental, or substance use disorder issues while encouraging the use of natural resources; Supporting individuals in their efforts to find and maintain employment and/or to function appropriately in family, school, and community settings; Assisting individuals to achieve the goals and objectives in their individual treatment plan. Additional Qualifications: Must be at least twenty-one (21) years of age to operate a company-owned vehicle. Must be at least twenty-three (23) years of age to operate a company-owned fifteen (15) passenger van. Current driver's license, acceptable driving record, and current auto insurance. Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check. Completion of New Hire Orientation at the beginning of employment. All training requirements including Relias at the beginning of employment and annually thereafter. Must have reliable means of transportation in order to transport clients in a personal vehicle. Physical Requirements: ADA Consideration- Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Keywords: Community Support Specialist, Mental Health Services, Behavioral Health, Case Management, Rehabilitation, Empowerment, Individualized Treatment Plans, Evidence-Based Practices, Strengths-Based Approach, Client Support This enhanced job description follows the provided template and guidelines. If you need any further modifications or additional information, feel free to ask! Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

Posted 3 weeks ago

Sun Life Financial logo
Sun Life FinancialKansas City, MO
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The opportunity: The Client Support Liaison (CSL) is responsible for the group claims client facing experience for the employer segment less than 2000 enrolled employees. The CSL represents group claims as the primary point of contact for the Client Relationship Executive (CRE) and the Employer for Group Claims Client Support. The CSL will proactively seek opportunities to increase client satisfaction with their group benefits program and will be the lead subject matter expert responding to client escalations, developing and reporting on service recovery plans, providing positive trending analysis and completing claim segment reviews to assess gaps, opportunities and training needs. The CSL is a Trusted Advisor to the CRE, employer and broker, and educates and trains on group benefit claim practices. The CSL will respond to the client's group claim needs through strong internal collaboration and partnerships. How you will contribute: Collaborates with SL personnel, including Group Benefit Claim Leaders, Internal Technology partners, CRE, Client Advocate (CA) and sales in order to meet client Group Claims expectations. Proactively provide solutions while meeting client experience objectives and managing client expectations Establishes and maintains excellent working relationships with Employers/Brokers for their absence/ADA, disability, life and supplemental health benefit plans by providing end to end claim experience solutions, education and service. Primary point of contact/response for CRE/CA and Client for Group Claim inquiries related to program performance, reporting discrepancies, issue resolution and service recovery efforts. Proactively assesses, clarifies, and validates client claim needs on an ongoing basis. Uses client needs to propose innovative solutions to address unique needs (e.g. creation of custom reports.) Develops and maintains excellent working relationships with internal service departments to oversee resolution of issues, identification of root cause and participation in creation of solutions Partner with Implementation Consultant to ensure a seamless implementation of Group Claims products in which all questions and concerns can be addressed proactively on the front end; plays a key role in new account audits (pre/post effective date - systems, processes, talent) Uses internal tools to create and manage client special handling instructions and ensures all relevant client requirements are documented Conducts regular case reviews with claim reconciliation to assess the overall Client claims experience and provides feedback to Internal Partners to minimize areas of error, maximize automation and heighten Client satisfaction. Has the ability to adjudicate claim if immediate action is required. Utilizes data to influence trends for business cases and efficiencies. Participates in finalist and stewardship presentations, representing the Sun Life group claims value story in a consistent and confident manner; reviews group benefits claims experience information and other relevant client information to make recommendations and offers insights on their benefits program Acts as the liaison for clients and internal teams; displays active listening skills and bridge relationships between Clients and Home Office partners to lead the team to find creative solutions in problem solving, sharing process enhancements and innovations being delivered in the Claims Utilizes/updates administrative systems/platforms when applicable Conducts review of Performance Guarantees to ensure results delivered to client are accurate. Partners with internal resources to share areas of opportunity to drive improvement in the Client experience and reinforce positive outcomes. Conducts voice of the client surveys analysis to champion initiatives that will improve ration of problem free experiences. Adhere to all corporate policies including those related to travel expenses Travel Required: 10% of time depending on the Client block What you will bring with you: Displays integrity through transparency, honest dealings, predictable reactions and well-controlled emotions. Demonstrate the ability to be fair and consistent in all professional dealings. Regularly acknowledge each team member's contributions and successes to the team. Takes ownership of action and thought. Understands value in partnership and displays a strong understanding of the culture of Sun Life, of the market, their clients and brokers Relationship management skills; demonstrated ability to build and foster productive and healthy relationships with sales, service, group claims personnel and other internal home office partners Addresses conflict by working with others to resolve differences in a professional and productive manner Foster strong relationships based on trust, open and honest dialogue Maintain and represent the integrity of our organization while balancing the needs of the client Demonstrates Personal Value/Personal Value Statement Ability to independently organize and prioritize daily/weekly working structure to meet business activity goals and Client needs Ability to communicate to Clients on how to most effectively work with Sun Life to the best overall claims experience Strong presentation, interpersonal and communication skills Strong negotiation and influencing skills Effectively develop and deliver an elevator pitch: Company, Product and Self Effective listening skills; note taking, recording data; active listening skills Proven consultation and client relationship skills Demonstrates resilience by reacting positively to changes and maintains poise, focus and flexibility when encountering difficulties or obstacles Acts with a Client Lens; demonstrates drive for results Adept at project management and multi-tasking Superior Collaboration Skills Strong analytical, mathematical and problem solving skills; 1-3 years Absence and ADA experience; Other Employee Benefit industry and/or knowledge of Group Benefit Services, College degree preferred Basic understanding of competitor products Salary Range: $54,900 - $82,400 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Life & Disability Posting End Date: 30/10/2025

Posted 30+ days ago

A logo
Aramark Corp.Durham, NH
Job Description The Administrative Support Worker is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker will be required to work well with customers, visitors, and employees in a professional and cheerful manner. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs Job Responsibilities Responsible for performing administrative functions including distributing mail, ordering, and stocking supplies, answering phones, and greeting visitors Assists unit management with clerical tasks in relation to accounting, payroll, receiving, and/or human resources including filing, data entry, record review and maintenance, etc. Greets customers, clients, and employees; answers inquiries or directs calls where necessary Maintain office memos and informative postings Operate technology, systems, and software such as voicemail systems, copy/scanners, personal computers, and MS Office At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Prior administrative experience preferred The ideal candidate will have a solid understanding of Microsoft applications, including but not limited to: Outlook, Word, PowerPoint, and Excel Demonstrates interpersonal and communication skills, both verbal and written Demonstrates strong interpersonal skills, accuracy, and attention to detail Requires frequent performance of repetitive motions with hands and/or arms Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Boston

Posted 30+ days ago

Ivy Tech Community College logo
Ivy Tech Community CollegeIndianapolis, IN
Job Title: Assistant Director, TRIO Student Support Services Location: Downtown Indianapolis Campus Job Type: Full-time Classification: E-1 Salary Range: $50,000 - $55,000 (based on experience) Reports To: Director of TRIO - Student Support Services Who We Are: We are an open-access college that fuels Indiana's economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are "higher education at the speed of life!" Our Values: Empathy: We stand with our students, partners, and communities. Integrity: We treat all with dignity and respect. Accountability: We deliver on our commitments. Agility: We innovate, iterate, and transform. Connectivity: We connect with partners to strengthen communities and ensure student success for all. About the Role: The Assistant Director serves as a primary advocate and proactive advisor for up to 80 participants in the TRIO Student Support Services (SSS) program. This role ensures student success through individualized advising, targeted support initiatives, and coordination of program activities that promote persistence, retention, and transfer. Required Skills & Competencies: Student-Centered Advising Apply proactive, holistic advising strategies to guide students through academic, financial, and personal challenges. Monitor academic progress, identify risk factors, and provide early intervention to support goal completion. Communication Demonstrate strong interpersonal skills and cultural responsiveness when working with diverse student populations. Clearly communicate academic requirements, financial processes, and transfer pathways. Problem Solving & Advocacy Investigate underlying barriers to student progress and implement practical, student-first solutions that promote retention and academic momentum. Event & Program Coordination Design and deliver workshops, institutes, and transfer events that foster skill development, college readiness, and community building. Data-Driven Practice Maintain accurate advising records and analyze data to inform advising strategies, ensure grant compliance, and demonstrate program outcomes. Collaboration & Partnership Build effective relationships with faculty, staff, and community partners to support student success and fulfill grant objectives. Compliance & Grant Stewardship Stay current on TRIO regulations and institutional policies to ensure the program meets compliance standards. Support grant renewal efforts and reporting requirements. Key Responsibilities: The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Advise and monitor progress of up to 80 TRIO SSS participants using a proactive, holistic approach Identify and help resolve barriers related to academics, financial aid, and career planning Support students in preparing and submitting academic and financial aid appeals Guide students through FAFSA completion and transfer planning to 4-year institutions Co-lead the Summer and Winter Institutes, TRIO Day, and life/study skills workshops Coordinate two campus visits to 4-year colleges or universities annually Track student outcomes and maintain accurate, grant-compliant records Present information to campus stakeholders to advocate for program goals Participate in professional development and training aligned with TRIO and college policies Contribute to grant proposal development and submission during renewal cycles Represent the program at local, state, and regional TRIO events Support cross-functional efforts within Sponsored Programs to enhance student retention Perform additional duties aligned with the scope and purpose of the role Education and Experience: Bachelor's degree in psychology, Student Personnel, Guidance, Education, or a related field Experience in federal educational projects or student personnel work requiring evaluation and documentation procedures Knowledge of and experience in relating to the academic, social, economic, and cultural needs of first generation and low-income students, and those who meet the criteria as outline under Section 427 of the General Education Provisions Act (GEPA) Excellent problem solving and communication skills Preferred Education and Experience: Master's degree in psychology, Student Personnel, Guidance, Education, or a related field. 2 years of work experience in TRIO Programs Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued. Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Posted 4 days ago

Tyler Technologies logo
Tyler TechnologiesSeattle, WA
Description The Customer Support Representative (CSR) is required to solve problems, ask probing questions to understand the customer's inquiry, and achieve a high first-call-resolution percentage. Specifically, this position is responsible for interacting with and serving customers to include resolving customer inquiries and assisting them in using various web-based services, login issues, and answering questions about government programs. This position is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned. Responsibilities Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns. Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in Customer Relationship Management system. Understand and determine the cause of problems quickly and apply the proper solution. Review and process documents for compliance with established regulations Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures. Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner. Solve technical problems with minimal supervision. Navigate a computer effectively and learn to use and support multiple web-based systems quickly. Provide accurate and complete information to meet customer needs and achieve satisfaction. Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes in any of these areas. Compile and report feedback on customer satisfaction Other Responsibilities Assigned by Manager Qualifications: Undergraduate/associate degree or minimum two years of related work experience Outstanding verbal and written communications skills Strong analytical thinking and problem-solving skills Well versed in Internet usage including various browsers, settings, and maintenance Understanding of Microsoft Office Applications Strong organizational and prioritization skills Knowledge of payment processing and/or knowledge of financial reporting a plus Willingness to define new operational processes or procedures when the customer service team must take on new operational duties. Works well with others in a team environment. Strong phone handling skills and active listening Ability to multi-task, prioritize and manage time effectively. Exceptional communication and public relations skills with strong phone/email contact abilities Active listener who can quickly discern customer's needs. Preferred experience with month-end close, CDB billing, and invoice procedures. Maintains a positive attitude and effectively delivers a positive outlook/message in various circumstances. Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment.

Posted 30+ days ago

Solera Holdings, Inc logo
Solera Holdings, IncSchaumburg, IL
Claims Admin Support II - Schaumburg, IL The Role We are looking for a Claims Administration Support II to support our HyperQuest division in Schaumburg, IL. The ideal candidate will effectively proofread information in our database that has been electronically scrubbed from a print image. The ideal candidate will be computer savvy with a keen eye for detail. You will report to a data manager or another senior data team lead. Understanding of data confidentiality principles is required. What You'll Do Claims Administration Support II: Enters data from a source document into a computer system. Verifies entries for accuracy and completeness. May convert data from one electronic system to another. Performs audits of own work or that of others to ensure conformance with established procedures. What You'll Bring Proven experience as data entry clerk Minimum typing speed of 60 wpm Working knowledge of office equipment and computer hardware Good command of English both oral and written skills Great attention to detail High school diploma or equivalent Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard. Ability to remain alert and focused during the workday. All other related and/or additional responsibilities that may be required or assigned. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

Posted 30+ days ago

Five Below, Inc. logo
Five Below, Inc.Dallas, TX
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Support Lead do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Direction Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILITIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 4 days ago

Centage logo
CentageSan Antonio, TX
Welcome to Centage, we're happy you're applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact. At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that's the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you! We don't want brilliance without empathy. We don't want creators who don't share. We don't want rock stars that don't contribute to the community. What it's like to be a Customer Support Specialist As a Customer Support Specialist working within the Customer Support Team, you will play a valuable role in growing our Support team and providing a best-in-class customer experience. We are looking for an energetic individual who is a fast learner and comfortable working both independently as well as part of a team. The ideal candidate has familiarity with driver-based budgeting and accounting principles, and is interested in helping our clients succeed with technology. The role is focused on supporting clients in daily product and technical requests. Having a degree in a Business concentration, and Corporate Finance / Accounting / FP&A experience will be highly valued but not required. What does the day-to-day look like Respond to client requests through our ticketing system (Zendesk) and email with professionalism, urgency, and clarity. Investigate and troubleshoot technical and product-related issues-ranging from login errors to data processing inconsistencies. Translate FP&A concepts and workflows into clear solutions for end users. Perform data reviews and assist clients in validating actuals and budget data within the system. Collaborate with internal teams to escalate, document, and resolve complex issues. Identify trends and propose process or documentation improvements. Contribute to our Help Center by writing articles or creating short how-to videos based on common client questions. Why you might like it Tough problems are fun to you. Solving complex problems and looking back on ways to simplify the process makes you tick. You enjoy bridging the gap between FP&A focused clients and product expertise. You thrive in a fast-paced role where no two days are alike and the challenge to learn something new is interesting to you. You have a goal to expand your knowledge in budget and accounting principles, and grow into a highly skilled consultant on our product. Why we might like you You have a passion for the customer and always ensure they are taken care of and happy. You understand the importance of a great support function and want to be part of the team that is critical to the company's success. You are able to simplify complex terms and clearly convey a message and knowledge. Even if you have never seen an FP&A tool, you already want to get in there, understand it, and know everything about it. Product support of Centage app and Centage Analytics Familiar with budgeting and accounting principles Comfortable with technology, data review, analysis, and manipulation; advanced Excel and report-building skills Attention to detail/organized- Process-driven and can track and maintain a high volume of customer requests Time Management- Skilled at calendar management and follow-thru Strong written and verbal communication skills- Striving to go above and beyond to fulfill client requests Ability to thrive in fast-paced environments and be self-motivated Zendesk experience and Saleforce experiance Technical Aptitude: Skilled in data analysis and Excel; experience with Python or SQL Software industry experience is a plus Role is in office in San Antonio, Texas $1,000 education budget The chance to work with innovative and progressive technology Company-paid health, dental, and vision insurance Start-up environment with a proven playbook Medical and dependent care flexible spending accounts Company Short Term Disability coverage Company-paid Life and AD&D coverage with the option to purchase additional coverage Open PTO policy 9 paid public holidays each year 401(k) matching plan Base salary range from $50k - $60k

Posted 30+ days ago

Dexis Online logo

Program Manager, DOD Support Services

Dexis OnlineWashington, DC

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Job Description

About the Position

Dexis is currently seeking a Program Manager for a contract to support the Deputy Chief of Staff (DCS) of the General Staff -8 (G8) in support of the Director of Material. The DCS G-8 is the principal military advisor to the Chief of Staff, Army (CSA) and the Assistant Secretary of the Army, Financial Management and Comptroller (ASA(FMC)) for the Programming phase of the Planning, Programming, Budgeting, and Execution (PPBE) process. The DCS, G-8 coordinates with the Assistant Secretary of the Army, Acquisition, Logistics, and Technology (ASA(ALT)) on all proposed programming and process recommendations related to ongoing and future acquisition programs and science and technology initiatives. The DCS, G-8 coordinates with Army Futures Command (AFC) for program funding for all elements of the future force materiel modernization enterprise.

Dexis is looking for a highly qualified Program Manager to lead a future contract to support DCS G8 with analytic expertise and programmatic support in force development, analysis, integration, information, tactical data systems, and equipment fielding process. Programming will focus on army capabilities integration, prioritization, experimentation, test and evaluation and science and technology. Project tasks include validation, approval sourcing, resourcing, prioritization, analysis, reviews, recommendations, assessment of analytical products, information gathering, stakeholder engagement, configuration management research, strategy development, recommendations, program management and administrative support.

This position is based in the NCR hybrid between client location (at least three days a week) and Dexis offices. The position is subject to client approval and contract award.

Responsibilities

  • Oversee the day-to-day administration of the contract.
  • Manage relationship with the client; communicate daily with the COR and be available between 8:00 and 16:30 daily.
  • Lead a large dispersed team, ensuring collaboration, coordination and clear internal team communication.
  • Ensure deliverables, products, services, and personnel meet government needs and expectations.
  • Provide innovative approaches to team management.
  • Provide technical support, leadership, and creation of processes in execution of the contract, including development of analytical strategies, designing, and utilizing data, research, and stakeholder collection tools, and making actional data-based recommendations.
  • Lead quality assurance and technical excellence of work of the contract and team; ensure deliverables and products are delivered timely and of quality acceptable to both the client and Dexis.
  • Track tasks and deliverables across the contract; work to mitigate risk and ensure the high quality of deliverables and manage workloads of team members.
  • Keep abreast of trends of Army priorities, analysis, warfighter requirements, and research.
  • Maintain positive team morale and culture.
  • Other duties as assigned.

Qualifications

  • Bachelor's Degree in a relevant field

  • At least 10 years of experience supporting the US government as a contractor

  • 5 years of demonstrated program management experience with project planning, execution, and performance including:

  • Delegating and tracking the status of tasks and lines of effort across geographically dispersed teams (spanning highly different time zones),

  • Mitigating risks to completion of tasks,

  • Ensuring deliverables are quality controlled prior to delivery to the government client,

  • Facilitating team collaboration,

  • Anticipating and proactively finding efficiencies and creating new processes when needed

  • Specialized knowledge in contract management, work planning, control of budget, task execution personnel management, and supervision of analysts and consultants

  • Interdisciplinary skill set of PPBE, DOD acquisition process and procedures, and JCIDS

  • Force development skills across the domains of DOTMLPF-P in a fiscally constrained environment

  • Experience supporting, reporting, and briefing the highest Army echelons such as HQDA and integrating new equipment into units at battalion levels

  • Active Secret security clearance

Preferred Qualifications

  • 10 years of management experience, leading multi-disciplined teams of analysts, and other personnel.
  • Previous military experience.
  • Experience creating stability and security for large teams.
  • Strong understanding of Army force readiness expertise and name recognition with key decision makers.
  • Demonstrated experience with risk mitigation planning.
  • Strategic, big picture thinker.
  • DoD Top Secret clearance.

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