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Space Exploration TechnologiesRedmond, WA
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SUPERVISOR, STARLINK CUSTOMER SUPPORT Starlink is revolutionizing internet connectivity by providing high-speed, low-latency satellite internet to even the most remote and rural locations worldwide. Whether you're streaming, gaming, or working remotely, Starlink ensures a seamless online experience where traditional internet services fall short. Perfect for areas with unreliable or unavailable connectivity, Starlink is your gateway to the digital world. We are seeking a dynamic and experienced Supervisor to lead within the Customer Support team. The ideal candidate is a strong effective leader with a talent for problem-solving and a passion for delivering exceptional customer service. As a Starlink Customer Support Supervisor, you'll empower and motivate your team, ensuring they are aligned with our organizational values and committed to providing outstanding customer experiences. This role requires a strategic thinker who can drive process improvements and cultivate a culture of excellence. RESPONSIBILITIES: Supervise and lead a team of customer support agents, providing excellent coaching, training, and performance evaluations. Own development of direct reports to enhance employee skills and career growth, assuring alignment with organizational goals and objectives. Establish clear performance expectations and accountability measures for team members, ensuring consistent follow-up and feedback to drive individual and team success. Lead by setting an example, taking and giving feedback within all levels of the organization, and motivating others to achieve the highest level of results. Monitor customer interactions to ensure quality service and adherence to company policies and procedures. Handle escalated customer issues and complaints, providing resolution and maintaining customer satisfaction. Identify opportunities for process improvements and implement changes to enhance efficiency and customer experience. Collaborate with other departments to streamline processes and improve service delivery. Analyze customer support metrics and prepare reports on team performance, customer satisfaction, and service levels. Use data to root cause, identify trends and develop action plans to address them. Actively listen and incorporate the voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements. Serve as a liaison between the customer support team and other departments, ensuring clear communication and collaboration. Keep the team informed of updates, changes, and new policies. You manage the change and communication of the change. Deliver training programs to enhance the skills and knowledge of the customer support team. Foster a positive and motivating team environment. BASIC QUALIFICATIONS: Bachelor's degree; or 4+ years of professional experience in a customer service or customer success function in lieu of a degree 2+ years of people management experience in customer service or customer support operations with teams of 25+ hourly employees; or 1+ years of SpaceX customer support operations experience as a lead PREFERRED SKILLS AND EXPERIENCE: 2+ years in synchronous (phone/chat/instant messaging) customer support operations. Proven ability to lead and develop a team through effective coaching, development, feedback, and performance management. Strong problem-solving skills and the ability to make quick, effective decisions. Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. Experience with reporting tools (Advanced Excel, SQL, dashboarding/reporting/visualization platforms). Lean/6-Sigma/Kaizen experience (Green/Black Belt certifications). Written/verbal business fluency in Spanish, French, German, Portuguese, Polish, Italian, Japanese, Korean, Czech, Indonesian, Arabic, Turkish, or Malay. Ability to quickly learn and apply new technologies. Excellent written and verbal communication skills. Talking with others comes naturally and you derive satisfaction from resolving their issues. You distill complex concepts into the simplest explanations. Strong attention to detail and organizational skills. ADDITIONAL REQUIREMENTS: Willingness to work extended hours and non-scheduled days when needed to meet critical deadlines This is NOT a remote position and would require relocation if not local to the Redmond, WA area Must be available for one of the following shifts: Shift Charlie- Fri to Mon 12:00am- 10:30am COMPENSATION AND BENEFITS: Pay Range: Supervisor, Starlink Customer Support: $95,000.00 - $115,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday. ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Posted 30+ days ago

Operations Support Engineer-logo
WEC Energy GroupPewaukee, WI
We Energies, a subsidiary of WEC Energy Group, is seeking a Operations Support Engineer in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the Pewaukee, Wisconsin office. This position is part of a job family (Associate Engineer, Engineer, Senior Engineer, and Principal Engineer) where experience will be the determining factor. About Us WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you. Job Responsibilities The Operations Support Engineer supports Local Balancing Authority real-time system operations. This includes: Supporting interconnected system operations within MISO Running power flow studies and contingency analysis Maintaining and tuning state estimator model and coordinating models with ATC and MISO Coordinating setup of real-time data flows and calculations for changes and new substations across business systems including SCADA, ICCP, energy accounting, and PI Historian Providing engineering support to real-time system operations team Collaborate across multiple business units including Power Generation and Wholesale Infrastructure and Fuels Position is expected to pass NERC RC System Operator Certification test within 1 year of hire Minimum Qualifications Bachelor's Degree in Engineering This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation. Preferred Qualifications Bachelor's Degree in Electrical Engineering Power Systems knowledge Utility experience Power Flow Analysis software experience End Date: 08/20/2025 Pay Range Minimum: $66,898.00 Pay Range Maximum: $152,615.06 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. WEC Energy Group benefits We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Learn more at Careers Legal authorization to work in the United States is required. We will not sponsor for Employment visas, now or in the future, for this job opening. WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action. EEO/AA policies and statements Location: Pewaukee, WI, US, 53188 Company: We Energies (WE) Req ID: 5454

Posted 4 weeks ago

Manager, Clinical Systems Support-logo
Community Health Plan of WashingtonSeattle, WA
To be successful in this role, you: Are a tenacious problem solver and critical thinker who is curious about systems and data technology who possesses the ability to lead the design of innovative solutions. Demonstrate a proven track record of supporting and improving major enterprise systems that drive business operations. Build successful cross-functional relationships with business operations leaders, IT teams and vendors to deliver effective solutions that meet operational and strategic needs. Possess bachelor's degree in computer science, Engineering, Math, IT, business or related discipline or equivalent experience. Possess a minimum of 7 years of professional experience in business solutions or business analysis, operations, process improvement, project management, preferably in a healthcare delivery, community programs or health plan setting. in building data pipelines, platforms, architecture, structures, and data modeling. Possess a minimum of 5 years of experience in offering technical leadership and guiding teams that support enterprise systems. Have 6 years' previous experience leading a team as a supervisor or manager. Essential functions and Roles and Responsibilities: Lead a team of Senior Business Solutions Analysts (and Business Solutions Analyst) by driving the design and execution of a rigorous system support and optimization lifecycle process that meets operations and strategic needs. Enable the delivery of operational, compliance, regulatory and ad hoc reporting that meets business needs. Maintain strong understanding of business and IT priorities, upcoming work across the organization, and system-specific impacts. Collaborate with business leaders and key business stakeholders for planning and prioritization, to deliver robust system solutions. Oversee all vendor management and oversight activities. Drive positive change in vendor relationships while implementing and monitoring rigorous vendor management practices, including a structured governance process that includes key stakeholder involvement. Establishes and documents support model standards and disciplines. Promote best practices and guide the team toward continuous improvement. Provide budget recommendations to leadership necessary to fulfill ongoing and new projects and ongoing support. Accountable for all facets of team management and development, including performance monitoring and reviews, resource allocation, career development, and training. Represents CHPW with external partners, vendors and stakeholders. Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion. Knowledge, Skills, and Abilities: Knowledge of healthcare business processes, health plan operations and healthcare data. Knowledge of care management workflow systems, clinical data integration platforms, or other health information systems required. Knowledge of Information Technology best practices for system support, configuration and reporting management. Working knowledge of information reporting tools, such as SQL and Tableau preferred. Project management skills, including effective project planning, project tracking, and project communication skills. Verbal and written communication skills and ability to present information to executive level leadership. Critical-thinking and problem-solving skills. Interpersonal skills that enable relationship building with all levels of a health care organization. Ability to set performance expectations, coach for performance success, and achieve department and company objectives. As part of our hiring process, the following criteria must be met: Complete and successfully pass a criminal background check. Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant's criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees. Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency. Vaccination requirement (CHPW offers a process for medical or religious exemptions) Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation. Compensation and Benefits: The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 72 and has a 10% annual incentive target based on company, department, and individual performance goals. CHPW offers the following benefits for Full and Part-time employees and their dependents: Medical, Prescription, Dental, and Vision Telehealth app Flexible Spending Accounts, Health Savings Accounts Basic Life AD&D, Short and Long-Term Disability Voluntary Life, Critical Care, and Long-Term Care Insurance 401(k) Retirement and generous employer match Employee Assistance Program and Mental Fitness app Financial Coaching, Identity Theft Protection Time off including PTO accrual starting at 17 days per year. 40 hours Community Service volunteer time 10 standard holidays, 2 floating holidays Compassion time off, jury duty pay. Sensory/Physical/Mental Requirements: Sensory*: Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance. Physical*: Extended periods of sitting, computer use, talking and possibly standing. Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion. Frequent torso/back static position; occasional stooping, bending, and twisting. Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching. Mental: Frequent decision-making. Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation. Work Environment: Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation. Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation. The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of this position. Job descriptions may be updated or changed to reflect business needs.

Posted 30+ days ago

Senior Application Support Administrator-logo
Clark InsuranceMissoula, MT
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization. Our future colleague. We'd love to meet you if your professional track record includes these skills: Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users. Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders. Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience. Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations. Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing. Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels. Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams. Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools. Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards. Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness. Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 7+ years of experience in application support management, preferably within the insurance or financial services industry. Familiarity with ITIL processes and best practices for service management. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams. Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus. Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable. 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred. 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Sales Support, Clinical Demonstration Specialist - Mobile Surgery (West Zone)-logo
PhilipsFresno, CA
Job Title Sales Support, Clinical Demonstration Specialist- Mobile Surgery (West Zone) Job Description The Clinical Demo Specialist provides technical and sales support to the Clinical Education, IGT Systems- Mobile Surgery Solution Sales Specialist and/or Account Managers in relation to the surgery product line to gain customer acceptance and close business during an onsite demonstration of the equipment. Coordinate Surgical C-arm demonstration process to earn customer recommendation and win business. Your role Support the Mobile Surgery Account Managers in deal strategy, product positioning, pre-demo planning, and post-demo follow-up. Partner with local Mobile Surgery Key Account Managers (KAMs) to maximize the depth and breadth of customer calls and presentations. In conjunction with the Mobile Surgery Zone Business Leader, oversee the training and mentoring of new team members (full-time and channel partners) as outlined by on-boarding guidelines and provide feedback to management You're the right fit if You've acquired 3+ years of experience in radiology technology with 3+ years' experience operating mobile C-arms in an OR environment and RT certification required. Your skills include excellent verbal and written communications skills, outstanding client relationship and development skills You have a Bachelors degree in Business Administration, Marketing, Sales Management or equivalent years of experience You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position. Ability to travel for four (4) consecutive nights a week and to travel 90% of the time required. Familiarity with business travel preferred. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $124,000 to $131,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance. Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to California, Oregon, Washington, Arizona or Nevada. #LI-Field #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Posted 30+ days ago

H
HRLMalibu, CA
General Description: This position reports to the Program Security Manager and will support facilities located in Thousand Oaks, Agoura Hills, Camarillo and Malibu, CA. HRL seeks a Security Support Specialist who offers experience across security and administrative domains. This position offers great opportunity for growth within the security organization. Essential Duties: Duties will include (but are not limited to); Acting point of contact for security support requests; assisting in various entry level security and administrative tasks Escorting in secure areas; secure area build administration Security badge management Shipping and receiving Interfacing with various internal and external customers in support of ongoing security projects; Contributing towards the development of security related SOPs and process flows Coordination of special events Organizing and scheduling meetings and travel Ordering and managing office supplies and equipment. Required Skills: Self-starter requiring minimal supervision with a positive attitude. Ability to plan, schedule and arrange activities to accomplish objectives. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint). Ability to create fillable forms. Minimum of two years working in a high paced environment. Prior experience in military, law enforcement, or security is required. Expense report processing, purchase order input and tracking, petty cash management. Working knowledge of the NISPOM, ICDs and applicable DoD Directives. Must be able to coordinate across multiple departments and work well in a team environment. Ability to problem solve and handle difficult interactions using excellent verbal and written communication skills are essential. Must have superb time management and organizational skills. Required Education: High School diploma with 2+ years related experience. Bachelor's degree with 1+ years related experience. Physical Requirements: The employee is required to stand; walk hilly topography; and stoop, kneel, crouch, crawl, and lift equipment. The employee must periodically lift and/or move up to 60 pounds -use team lift and lift equipment when necessary. Special Requirements: Must be a US Citizen. Must possess and maintain a current Top Secret/ SCI security clearance. Must be able to successfully pass a polygraph examination. Must be able to work weekends and or various shifts when desired. Compensation: The base salary range for this full-time position is $82,400 - $103,053 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range during the hiring process. Please note that the compensation details listed reflect the base salary only, and do not include potential bonus or benefits. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posted 30+ days ago

P
PCHCBrewer, ME
Are you the go-to person for scheduling needs? Do you love bringing order to the chaos and making sure every patient gets the care they need-when they need it? If you're organized, detail-oriented, and thrive in a collaborative environment, we want to meet you. PCHC's Brewer Medical Center is on the lookout for a Medical Support Assistant (MSA) who's not only skilled in schedule management and quality reporting, but also passionate about improving patient access. In this vital role, you'll help ensure our schedules are accurate, efficient, and fully utilized-supporting both our care teams and the patients we serve. If you have at least one year of experience in a medical office setting and a heart for making a difference, this could be your next great move! What's it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg Schedule: Full-Time, Monday - Friday, 8am-4:30pm Highlights of the Position: Provides high-quality customer service to our patients and staff. Proactively manages clinic schedules while balancing schedule templates and patient preferences. Collaborates with administrative and clinical teams to identify ways to improve patient access and experience. Strategizes with all levels of staff to ensure patients receive care when access or practice resources may be limited. Supports clinical desktops; liaisons between all teams. Processes referrals and verifies insurance benefits to ensure services are covered. Completes the registration process for patients at check-in and check-out as assigned, collecting copays as required, and ensuring patient demographics, insurance information, and forms are updated and in compliance. Utilizes quality reports to outreach and schedule patients who have missed appointments and/or who need care. Join PCHC's nationally recognized non-profit organization: Federally Qualified Health Center offering integrated Medical Home Model Collegial professional atmosphere with informed leadership Flexible schedules supportive of work/life balance Competitive compensation and generous benefits PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more! Requirements: High school diploma or equivalent required. Patient Service Representative or equivalent experience preferred. Completion of Medical Terminology course within one year of hire. Minimum of 1 years, with 3 years of experience preferred, in medical office setting. Strong customer service skills required. Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Posted 30+ days ago

Sr. Technical Support Specialist I (Must Reside In PST Timezone)-logo
PollEverywhereSan Francisco, CA
Poll Everywhere is on the lookout for a Senior Technical Support Specialist to join the Customer Support team. We are searching for a teammate who approaches technical problems with natural curiosity, possesses strong technical acumen, and embraces a growth mindset. This role is great for those who thrive on troubleshooting complex technical issues and can explain technical terms in a way that resonates with customers. Your main responsibility will involve assisting customers from F1000 companies and R1 Universities via email and inbound phone calls while collaborating with internal teams to tackle identified bugs. If you're passionate about providing excellent support, we want to hear from you! Our users tend to be leaders in their organizations and they reach out for help because they are preparing for a presentation that just can't go wrong. Sometimes they're nervous, and sometimes they're on a deadline. We're driven to honor this trust. Through inbound customer calls, emails, and occasional screen shares, our team empowers users to deliver interactive presentations that are engaging and inclusive. You will need to demonstrate a high level of technical proficiency and take ownership of end-to-end customer-facing issues, including advanced troubleshooting and root cause identification across various operating systems and product integrations. We anticipate that you will become highly knowledgeable about our product and capable of distinguishing between bugs and intended functionality while assisting customers. Your responsibilities will involve replicating reported bugs and coordinating with product or engineering teams to address them. Subsequently, you will communicate findings to customers to ensure clarity and resolution. Given the complexity and technical nature of our product, all members of our Customer Support Team hold senior positions. Poll Everywhere is a 60+ person growing B2B SaaS company on a mission to make presentations more inclusive. Our product is used in upwards of 17 billion meetings per year in F1000 and R1 Universities. We proudly believe our product changes those organizations and classrooms through the inclusion of more voices. Our platform enables presenters to create interactive questions, word clouds, discussions, and competitions that their audience can respond to using any device. Founded in 2008, we now support millions of users worldwide from educational institutions to household companies such as Google, AT&T, and Target. Key Performance Objectives Lead with empathy in all customer support interactions, fostering positive relationships, and enhancing customer satisfaction. Seamlessly switch and multi-task between email queues, phone inquiries, and the occasional chat ensuring timely and accurate resolutions that enhance customer satisfaction and operational efficiency. Demonstrate critical thinking and problem-solving skills by analyzing technical issues, identifying root causes, and delivering effective resolutions when diagnosing and resolving customer issues. Work independently with good decision-making skills as the role will require some stand-alone work time. Effectively prioritize and manage workload by determining the most important tasks, responding to emails, calls, and chats, troubleshooting reported issues, referencing documentation, and searching customer and admin account information while knowing when to escalate for prompt resolution. Daily & Monthly responsibilities Take charge of customer issues from start to finish and maintain a positive CSAT score. Maintain your Zendesk ticket queue. Work continuously to document the details of each interaction in Zendesk to easily research customer issues. Work continuously to document the details of each interaction in Zendesk to easily research customer issues and identify possible trends for product improvements. Work with both new and existing customers to resolve product and billing-related questions. Create resolutions for customers with a blend of patience, wit, and crystal-clear communication. You'll directly support customers via email tickets, incoming calls (which may require context switching), and the occasional chat. Work closely with Engineering to troubleshoot, reproduce, and escalate product-related bugs proactively. Follow debugging procedures to diagnose technical issues in web, mobile, and desktop apps. Assist Customer Success Managers (CSMs) with technical emails from customers that require support troubleshooting. Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues. Work collaboratively with other technical support specialists to resolve customer questions and issues. Ability to travel within the U.S. to support customers on-site for conferences. Typically there are 2-3 events per year. Skills you need to be successful in the role 2-3 years of experience in a client-facing software support role (preferably SaaS) with an understanding of customer service, inbound customer calls, technical issue resolution, and support best practices. You have a working knowledge of Windows and macOS platforms to resolve complex issues. You're proficient in installing and troubleshooting software on these platforms. You have experience communicating and problem-solving with other departments such as engineering, design, sales, customer success, and marketing. You take initiative and are energized even when a clear path isn't laid out for you. You have a collaborative mindset and view feedback as a 2-way street. You're open to communicating needs that will set you up for success with your team and manager. Experience working in a remote environment with a distributed team spread across several time zones. Nice to have's Proficiency with Zendesk, Slack, Asana, Notion, or other comparable online support and collaboration tools. Experience using Poll Everywhere Experience working with Learning Management Systems (LMS) $60,000 - $80,000 a year A PollEvian's compensation package includes an annual base salary and a comprehensive benefits package. Our total rewards package includes medical, dental, and vision benefits - We cover 100% of your premiums for the base plan and 50% for dependents' medical enrollment. We offer PPO medical, dental, and vision plans and an HSA/FSA. Up to a $100 monthly company match to your Health Care FSA or HSA account. Our salary ranges take into account a wide range of factors that are considered in making compensation decisions including but not limited to: the breadth and number of direct years of experience for the role we are hiring for within the SaaS industry, based on our company size. All salaries at Poll Everywhere also have a geographic differential associated with the resident location at which the position may be filled. The hiring salary range for this role is $60,000 to $80,000 annually in most geographic locations across the United States. At the time of your initial call with our talent team please be ready to confirm your current residential location. Our users come from all kinds of communities, and so do PollEvians. We want to work with great people from a wide variety of backgrounds who put a lot of care and pride into their work. We're committed to providing you with opportunities to learn, and we're looking to hire people with good judgment. If you don't meet 100% of the above qualifications or check off all the boxes, you should still seriously consider applying. An important part of our interview process is understanding why this position and our mission particularly resonated with you.

Posted 30+ days ago

Senior Application Support Administrator-logo
Clark InsurancePottsville, PA
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization. Our future colleague. We'd love to meet you if your professional track record includes these skills: Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users. Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders. Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience. Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations. Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing. Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels. Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams. Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools. Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards. Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness. Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 7+ years of experience in application support management, preferably within the insurance or financial services industry. Familiarity with ITIL processes and best practices for service management. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams. Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus. Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable. 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred. 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

T
Trinity Health CorporationCastle Shannon, PA
Employment Type: Full time Shift: Description: Position Purpose: As a Residential Support Specialist with Pittsburgh Mercy, you will play a crucial role in supporting individuals with intellectual and developmental disabilities to live fulfilling and independent lives. Your primary responsibility will be to create a supportive and inclusive environment, fostering the growth and well-being of residents under your care. Through compassionate care, personalized assistance, and collaboration with the interdisciplinary team, you will contribute to enhancing the quality of life for individuals with intellectual and developmental disabilities. What You Will Do: Individualized Care: Provide personalized support to residents, developing and implementing care plans tailored to their unique needs and preferences. Daily Living Assistance: Assist residents with activities of daily living, including personal hygiene, meal preparation, medication administration, and other essential tasks, promoting independence and self-sufficiency. Behavioral Support: Implement behavioral support plans in collaboration with the team, utilizing positive reinforcement and effective communication techniques to manage challenging behaviors and promote a calm and supportive living environment. Community Integration: Facilitate community engagement and integration for residents by organizing and participating in recreational activities, outings, and social events, fostering a sense of belonging and connection. Interdisciplinary Collaboration: Work closely with the interdisciplinary team, including healthcare professionals, therapists, and support staff, to ensure a holistic and person-centered approach to care. Communicate effectively to share insights, observations, and updates on residents' progress and challenges, contributing to a comprehensive and collaborative care environment. Minimum Qualifications: High School Diploma OR Equivalent Valid Driver License and ability to drive an organization vehicle Access to transportation travel locally Act 33/34/73 Clearances Pre-Employment Drug Screen, Physical/TB Must successfully pass Department of Public Welfare Medication Training within 90 days of employment Position Highlights and Benefits: Benefits start Day 1 of employment! Medical, Dental, Vision, Life Insurance, 403B, PTO, Paid Holiday Days, and more!! Schedule: This is a Non-Exempt (hourly) position Monday & Tuesday and Friday-Sunday: 3pm-10:30pm About Pittsburgh Mercy We're a community-based health and human services organization using person-centered care to treat our area's most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help - and hope - to people who are experiencing: Mental illness and substance abuse, Physical health needs, Intellectual disabilities, and Traumatic events or circumstances, including homelessness + abuse Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Posted 30+ days ago

O
Occidental Petroleum Corp.(Oxy)Houston, TX
Oxy is an international energy company with assets primarily in the United States, the Middle East and North Africa. We are one of the largest oil and gas producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit oxy.com for more information. Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business. We are looking for an experienced and motivated individual to fill the position of HR & Employee Support Center Specialist within our HR & Employee Support group based in Houston, TX. The Employee Support Center Data Specialist will aid the HR & Employee Support Team in resolving common employee issues and standardizing HR processes. Your role is crucial in assisting the team to enhance operational efficiency, ensure consistency throughout Oxy, and adeptly handle employee inquiries. This role reports to the HR & Employee Support Team Supervisor. We are looking for an experienced and motivated individual to fill the position of HR & Employee Support Center Specialist within our HR & Employee Support group based in Houston, TX. The Employee Support Center Data Specialist will aid the HR & Employee Support Team in resolving common employee issues and standardizing HR processes. Your role is crucial in assisting the team to enhance operational efficiency, ensure consistency throughout Oxy, and adeptly handle employee inquiries. This role reports to the HR & Employee Support Team Supervisor. Key Responsibilities: Provide timely, accurate, and professional responses to general HR and Workday-specific employee inquiries. Regularly engage with current and former employees through our General HR - Workday Help centralized call-in line, providing essential HR support and ensuring their inquiries are addressed or redirected appropriately. Intake and triage requests for HR services, determining request disposition and notifying requestors. Update HR data within the Workday system accurately. Conduct HR administrative tasks while ensuring compliance and accuracy. Collaborate with team members to understand data requirements, resolve data management issues, and improve processes. Monitor inquiry data for recurring themes and offer feedback to leadership on opportunities for continuous improvement. Address escalated HR issues and raise to the leadership team, as needed. Serve as a change agent by influencing key stakeholders in support of organizational effectiveness and process improvement. Assist with semiannual Workday releases through new release and regression testing. Perform additional responsibilities as necessary to support the overall objectives and smooth operation of the HR & Employee Support department, as determined by management. Required Qualifications: Minimum High School Diploma and 3 years of applicable industry experience in HR Data Analytics, HR Operations or similar HR role. Prior Experience with HR Data support and Workday transactions. Exceptional problem-solving and critical thinking skills. Excellent communication and presentation skills. Outstanding customer service skills, with the ability to communicate effectively both verbally and in writing. Ability to work independently and in a collaborative environment High proficiency in Microsoft applications (such as Power BI, Word, Excel, PowerPoint, Visio and Outlook). Desired Qualifications: Bachelor's degree in a related field. Familiarity with HR systems and processes Ability to maintain data integrity across various HR systems. Ability to ensure compliance with HR policies and conducting regular data audits. Ability to analyze HR case data to identify trends, patterns, and areas for process improvement. Ability to handle confidential data with a high level of professionalism. Dedication to providing exceptional service, ensuring customer needs are understood and addressed promptly Strong interpersonal skills to build rapport with team members, establish productive relationships with stakeholders, and handle sensitive situations with tact and diplomacy. Effective communication skills to convey information clearly, listen actively to employees' concerns, and communicate with stakeholders. Flexibility and adaptability to navigate changing priorities, handle ambiguity, and adjust strategies to align with evolving case management needs. Strong organizational skills to manage multiple tasks, priorities, and deadlines effectively, ensuring that cases are addressed in a timely and efficient manner. Recruitment Fraud It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. All Oxy job postings and offers will require a completed application through our company website. Oxy does not charge a fee at any stage of the recruiting process. We will never: Ask you to pay for applications, interviews, meetings, processing, training or for any other fees Use recruiting or placement agencies that charge candidates an advance fee of any kind or Request personal information such as passport and bank account details at an early stage of our recruitment process. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Posted 2 weeks ago

P
Public Health Management CorporationPhiladelphia, PA
PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers. SERVICE AREA: Housing & Justice Related Services (HJRS) PROGRAM: New Pathways Project (NPP) Recovery Support Services (RSS) JOB OVERVIEW: The Recovery Support Services (RSS) program is an enhancement service for the New Pathways Project (NPP) that supports individuals in recovery from substance use disorders. The RSS program provides non-clinical services that assist individuals in recovery in gaining the skills and resources needed to initiate, maintain, and sustain long-term recovery. The Recovery Support Outreach Case Manager provides individualized case management services to individuals in recovery. This role involves assessing client needs, developing recovery plans, connecting clients with resources, and offering ongoing support to promote long-term stability and well-being. The Case Manager serves as an advocate, ensuring clients receive appropriate services while fostering a person-centered and strengths-based approach to recovery. The Case Manager coordinates activities with members of the NPP Recovery Support Services program. MISSION & VISION: PHMC works to create and sustain healthier communities through partnerships with government, foundations, businesses, and community-based organizations. We envision a healthier community for all. Integrity- We are committed to building and sustaining trust across our teams, partners, and funders. Impact- Our work is purposeful and rooted in a data-driven approach. Accountability- We hold ourselves and each other responsible for getting things done, effectively managing resources, and achieving sustainable results. Inclusion & Collaboration- We value and respect the inherent difference of all individuals, strive to amplify those voices and experiences, and are committed to working together to convene diverse perspectives, talents, and approaches to public health. Credibility- We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us. ESSENTIAL JOB FUNCTIONS: The following outlines key responsibilities. Additional duties may be assigned as needed: Conduct comprehensive assessments of clients' strengths, needs, and goals within the first 30 days of enrollment, with updates to be made every 6 months. Develop and implement individualized recovery support plans. Provide case management services, including linking clients to housing, employment, healthcare, and social services. Collaborate with clinical providers, peer recovery support specialists, and community organizations to ensure coordinated care. Be responsible for community outreach and external field follow-up with NPP participants (minimum 2 days in the field). Monitor client progress and adjust support plans as needed. Educate clients on harm reduction strategies, coping skills, and wellness practices. Facilitate support groups, workshops, or educational sessions as needed. Maintain accurate and timely documentation in compliance with organizational and regulatory requirements. Advocate for clients' needs in healthcare, legal, and social service systems. WORK HABITS: Demonstrates strong organizational skills and attention to detail Maintains confidentiality and adheres to ethical standards Works independently while also collaborating effectively with team members Practices cultural humility and fosters an inclusive, supportive environment Exhibits empathy, patience, and a nonjudgmental approach to client interactions PROFESSIONAL DEVELOPMENT: Participates in ongoing training related to recovery, case management, trauma-informed care, and evidence-based practices Seeks supervision and feedback to enhance professional growth Maintains relevant certifications and licensure as required by PHMC KNOWLEDGE, SKILLS, AND ABILITIES: Strong understanding of substance use disorders, mental health conditions, and recovery principles Knowledge of local and national recovery resources, including housing, employment, and healthcare services Excellent communication, interpersonal, and advocacy skills Ability to de-escalate crisis situations and connect clients with appropriate interventions Proficiency in case documentation and basic computer skills WORK ENVIRONMENT & LOCATIONS: Primary Location: 2539 Germantown Ave., Philadelphia, PA 19133 Work is primarily conducted in an office or community settings. Some travel is required to accompany clients to appointments or provide outreach services. May involve occasional evening or weekend hours based on client needs PHYSICAL REQUIREMENTS: Ability to manage high-stress situations Regular data entry Ability to sit, stand, and walk for extended periods when necessary Ability to lift up to 25 lbs. Occasionally Ability to work in diverse environments QUALIFICATIONS: Bachelor's degree in social work, psychology, counseling, or a related field required Minimum of two years of experience in case management, behavioral health, or recovery support services Experience working with diverse populations and knowledge of trauma-informed care principles Preferred: Lived experience with substance use or mental health recovery and/or certification as a Certified Recovery Specialist (CRS), Certified Peer Specialist (CPS), or equivalent Preferred: Previous experience in a harm reduction, recovery-oriented, or community-based setting Preferred: Bilingual abilities (Spanish or other languages) SALARY GRADE: 15 PHMC is an Equal Opportunity and E-Verify Employer.

Posted 30+ days ago

Customer Support Specialist-logo
CACI International Inc.Arlington, VA
Customer Support Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local What You'll Get to Do: Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's web-based Human Resources (HR) solution across all Army Components. IPPS-A provides a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental program, IPPS-A has been certified by PeopleSoft as the largest integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide incident resolution to Army customers with IT problems related to IPPS-A, a PeopleSoft application. You will have the responsibility for analyzing business processes and identifying solutions to ensure mission critical transactions can be completed in the system by Army end users. You will oversee other Help Desk Analysts and assist with day-to-day help desk tasks to include administering staff schedules, assisting in the refinement of current case management processes, and expanding cross-functional collaboration. More About the Role: Assist with the management of the overall Tier II team and directly manage Tier II help desk professionals. Conduct analysis of problems and provide resolution to customers, typically in writing and sometimes verbally. Provide consultative and analytic analysis and problem solving for Oracle PeopleSoft and Non-PeopleSoft application-related issues. Analyze business process breakdowns and identify solutions to enable mission critical processes to be completed by system users. Improve current service desk processes and procedures and champion continuous service improvement initiatives to meet or exceed customer-defined Acceptable Quality Levels of team performance. Escalate incidents to advanced help desk (e.g., Tier III) support as appropriate and partner with senior functional resources and developers to resolve problems. Develop and maintain an updated functional knowledge of Army systems integrated with IPPS-A to inform issue resolution. Collaborate with external agencies on issues pertaining to the system and its functionality. Maintain a good working relationship with the Army Human Resources Command liaisons while working on sensitive cases. Lead customer and internal cross-team training sessions and conduct meetings. Document all incident status and solutions. This position may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical incident support if requested by the customer. You'll Bring These Qualifications: Bachelor's degree in IT, Business, or related discipline At least 3 - 5 years of directly related experience Experience in troubleshooting and root cause analysis Current and active secret clearance or ability to obtain a secret clearance Able to obtain CompTIA A+ certification within 3 months of joining IPPS-A Understanding of common human resources issues Excellent verbal and written communication skills Experience in preparing and updating instruction manuals and SOPs Understanding of internet security and data privacy principles Good teamwork, problem-solving, and analytical skills These Qualifications Would be Nice to Have: Experience working in an Oracle environment Basic ability to run SQL queries, develop queries and investigate data Provisioning and Application Security experience Experience with PeopleSoft Human Resources Experience supporting DoD Army Human Resource Community customers Strong follow-up and organizational skills ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $59,600 - $122,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 3 weeks ago

Direct Support Professional - Beowulf (Wed, Fri, Sat: 8Am - 8Pm)-logo
ChimesRosedale, MD
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Set Pay Rate: $20.25 per hour Core Responsibilities (Applicable to All DSP Roles) Provide direct support and supervision to individuals to ensure safety, engagement, and well-being. Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation. Implement and follow individualized care plans, supporting each person's goals and skill development. Administer medications accurately and in compliance with agency policies and regulations. Ensure a safe, clean, and organized environment, adhering to health and safety protocols. Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation. Maintain accurate documentation of daily activities, progress, incidents, and other required reports. Foster community integration by facilitating participation in activities, events, and social interactions. Maintain open communication with supervisors, team members, and external service providers. Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations. Work a flexible schedule, including evenings, weekends, and holidays, as needed. Treat all individuals with dignity, respect, and kindness. Role-Specific Responsibilities Day Program DSP Engage individuals in structured activities that promote learning, socialization, and skill development. Monitor and support individuals throughout the day, ensuring active participation in program activities. Transport individuals to and from program activities and community outings. Collaborate with the day program team to enhance service delivery and improve outcomes. Residential DSP Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking. Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences. Monitor and report any health concerns, ensuring medical appointments are scheduled and attended. Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care. Floater DSP Adapt to different home and program environments, providing coverage as needed. Be flexible and responsive to staffing needs, traveling between various locations as assigned. Ensure consistency in care and documentation across different program sites. Remain awake and alert during overnight shifts, conducting scheduled safety checks. Requirements Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred. Certifications: Must obtain and maintain active certifications in: Certified Medication Technician (CMT) CPR/First Aid Mandt (or other crisis intervention training) Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential. Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team. Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks. Other: A valid driver's license and an acceptable driving record as determined by agency policies. Additional Information DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge. This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect. Work schedules may vary and can include evenings, weekends, and holidays to meet program needs. What's in it for you? Total Rewards Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" And More! #cmd410

Posted 3 weeks ago

Senior Application Support Administrator-logo
Clark InsuranceWatkinsville, GA
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization. Our future colleague. We'd love to meet you if your professional track record includes these skills: Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users. Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders. Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience. Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations. Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing. Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels. Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams. Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools. Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards. Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness. Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 7+ years of experience in application support management, preferably within the insurance or financial services industry. Familiarity with ITIL processes and best practices for service management. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams. Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus. Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable. 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred. 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Direct Support Professional (Caregiver) - Float Staff- Menomonie-logo
Aurora ServicesMenomonie, WI
Your New Beginning Starts Here! Wage: $19/hr. Call for details 715-835-9202! If you are passionate and committed to helping individuals live fuller, happier, and more satisfying lives, then Aurora Community Services has a rewarding career opportunity for you! For over 35 years, Aurora has been a leader in providing customized services that support individuals with disabilities, chronic mental illness, and traumatic brain injuries in residential settings. We value employees that are passionate about making people smile every day by empowering them to live as independently as possible. The services we provide require a dedicated staff that is committed to utilizing behavioral support programs, aiding with self care, or performing essential duties, while maintaining the consumer's dignity. Duties/Responsibilities: Seek out opportunities for community/social integration Help consumers plan and prepare their choices of fun events and outings Assisting with self care- dressing, bathing or showering, brushing teeth, toileting, shaving Medication Administration Meal Preparation/Planning Transportation of consumers Follow individual service plans Other duties as assigned Essential Functions/Requirements: 18 years of age Acceptable Background Character Verification Valid drivers license and acceptable driving record for consumer transport Ability to lift up to 50 lbs. Must be able to twist, turn, squat, bend, reach, pull, push from high/low position, raise arms above shoulder, walk, sit (chair and floor), climb stairs, and use hands and fingers Communicate basic English Basic reading, writing, and internet navigation skills Experience with adults with disabilities Float Staff Requirements/Qualifications Work and training schedule is obtained ONLY from the Direct Support Coordinator Must be available every other weekend Must maintain a minimum of Secondary Drive Status Must be willing to travel to all operations within the region Drive time is paid after 30 minutes of travel from staff residence Drive time reimbursement must be submitted monthly If full time, the employee must maintain a full-time work schedule 2+ years of experience in residential services required Frequent schedule changes/declining scheduled shifts is grounds for discharge If "regular" position is desired, must apply - rate of pay would be regular rate of pay for that position Float positions are available with the following schedules: Full Time: Must include every other weekend hours, designated days off weekly - $1.50/hr shift differential for weekend hours Full Time Weekend: Work 32 hours every weekend (Paid for 40 hours)- NO shift differential Part Time Weekend: Work 32 hours every other weekend- NO shift differential Benefits: Option to get paid before payday Flexible scheduling around availability, and every other weekend off Opportunities for advancement in a growing, hire-from-within company Shift differential on weekends Employee discount- Verizon and Dell Health Insurance Life Insurance Dental Insurance Vacation/Personal Hours Employee Stock Ownership 401-K Employee Achievement Program Longevity Bonus for Part Time or Full Time Employees Casual dress (no uniforms), fun work atmosphere And more If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer #JobListings #EauClaire #MentalHealthAwareness #NewBeginning #PersonalCare #hiringnow #hiring #joinourteam #careers #jobs #jobsearch #programassistant #Caregiver #Caretaker #DirectCareStaff #PersonalCareWorker #DirectSupportProfessional #ResidentialCareProvider #DayStaff #NowHiring #InHomeCare #AdultCare #Aide #Caregiver

Posted 2 weeks ago

Part Time Support Lead-logo
Five Below, Inc.Columbia, MO
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $14.25 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 30+ days ago

Store Support Teammate (Part-Time)-logo
The BuckleGreenwood, IN
Summary The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise. Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Monitor and recognize security risks and thefts, and know how to prevent or handle these situations. Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers. Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks. Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities for this position. Part-time Benefits Benefits Available (after applicable waiting period): Teammate Discount Performance Bonuses Employee Assistance Program 401(k) (subject to additional requirements) Paid Sick Time (where required by state) Education and/or Experience No prior experience or training. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Posted 30+ days ago

Community Support Specialist - South Side-logo
ThresholdsChicago, IL
Do you enjoy getting to know someone and coaching them towards achieving their goals related to work, relationships, and independent living? Community Support Specialists provide mental health support where it makes the most impact-in our clients' homes and communities on Chicago's South Side. Working as a Community Support Specialist is a unique learning opportunity. Through care planning, you will be an integral part of a client's growth and recovery. You will remove barriers to mental healthcare through case management: connecting our clients with resources and helping them navigate complex systems. You will help clients strengthen daily living skills as you drive them to doctors' appointments, to benefits offices, or to the grocery store. Each day will be a little bit different, requiring you to adapt to your client's schedule, needs, and treatment plan. The culture at Thresholds is collaborative and supportive, providing you with the tools and resources you need for the best client care. Opportunities for training and professional development, including clinical supervision, will deepen your knowledge and expand your clinical skills in harm reduction, trauma-informed care, and other evidence-based practices. This invaluable experience will set you up for a variety of career paths and growth opportunities within our organization. To succeed in this role, you need: Effective communication and relationship-building Good writing skills Strong time management and organization To be at least 21 years old A valid driver's license, current car insurance, and daily access to your own car Willingness to provide transportation to clients Many education and experience paths are eligible for this role: High school diploma or GED certificate and 5 years of supervised clinical experience Bachelor's degree in Psychology, Social Work, or related field Bachelor's degree in an unrelated field and 2 years of supervised clinical experience Master's degree in Psychology, Social Work, or related field Active Certified Recovery Support Specialist (CRSS) credential What sets Thresholds apart: Competitive pay: Pay Range - $22.50 - $28.37 per hour / $46,800 - $59,000 annually Based upon education, experience, and licensure $1000 salary increase for LSW or LPC licensure $1000 salary increase for CRSS Generous PTO Dental insurance, vision insurance, 4 medical insurance plans 403(b) retirement plans with 3% employer match Robust employee assistance program (EAP) Mileage reimbursement Cell phone reimbursement (up to $50/month) Public service loan forgiveness Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC) Reimbursement for licensure and licensure renewal Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row. #LI-CL1

Posted 30+ days ago

Parts Specialist (Parts Support Center)-logo
RDO Equipment Co.Kindred, ND
This individual will perform a variety of customer service, marketing, promoting, advertising, and stocking duties related to the parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will merchandise, invoice and make any necessary entries to the inventory control system based on company guidelines. This position can be located out of our Field Support Office or any of our John Deere dealerships. Specific Duties Include: Assist in keeping parts department clean and professional. Record all sales (including lost sales) and/or customer transactions using Company provided systems/tools (i.e. PFW) and guidelines. Assist in maintaining the retail sales floor and displays to meet or exceed the dealerships standards and ensure customer satisfaction. Take a proactive approach to inventory control by assisting and or reporting discrepancies. Ensure internal and external customers receive the correct parts in a timely manner. Receive, ship, and store parts as needed in accordance with DOT local, state, and federal guidelines. Proactively study and stay current on industry and product information. Pick up and deliver parts for customers and vendors as needed. Mark and store parts in stockroom according to prearranged system and assist with cycle count duties. Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements: Formal parts training and or industry experience Understanding of mechanical and technical terms Knowledge of parts operating systems preferred Computer skills Strong organizational skills Interpersonal skills Customer service skills Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Posted 30+ days ago

S

Supervisor, Starlink Customer Support

Space Exploration TechnologiesRedmond, WA

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Job Description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SUPERVISOR, STARLINK CUSTOMER SUPPORT

Starlink is revolutionizing internet connectivity by providing high-speed, low-latency satellite internet to even the most remote and rural locations worldwide. Whether you're streaming, gaming, or working remotely, Starlink ensures a seamless online experience where traditional internet services fall short. Perfect for areas with unreliable or unavailable connectivity, Starlink is your gateway to the digital world.

We are seeking a dynamic and experienced Supervisor to lead within the Customer Support team. The ideal candidate is a strong effective leader with a talent for problem-solving and a passion for delivering exceptional customer service. As a Starlink Customer Support Supervisor, you'll empower and motivate your team, ensuring they are aligned with our organizational values and committed to providing outstanding customer experiences. This role requires a strategic thinker who can drive process improvements and cultivate a culture of excellence.

RESPONSIBILITIES:

  • Supervise and lead a team of customer support agents, providing excellent coaching, training, and performance evaluations.
  • Own development of direct reports to enhance employee skills and career growth, assuring alignment with organizational goals and objectives.
  • Establish clear performance expectations and accountability measures for team members, ensuring consistent follow-up and feedback to drive individual and team success.
  • Lead by setting an example, taking and giving feedback within all levels of the organization, and motivating others to achieve the highest level of results.
  • Monitor customer interactions to ensure quality service and adherence to company policies and procedures.
  • Handle escalated customer issues and complaints, providing resolution and maintaining customer satisfaction.
  • Identify opportunities for process improvements and implement changes to enhance efficiency and customer experience.
  • Collaborate with other departments to streamline processes and improve service delivery.
  • Analyze customer support metrics and prepare reports on team performance, customer satisfaction, and service levels.
  • Use data to root cause, identify trends and develop action plans to address them.
  • Actively listen and incorporate the voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements.
  • Serve as a liaison between the customer support team and other departments, ensuring clear communication and collaboration.
  • Keep the team informed of updates, changes, and new policies. You manage the change and communication of the change.
  • Deliver training programs to enhance the skills and knowledge of the customer support team.
  • Foster a positive and motivating team environment.

BASIC QUALIFICATIONS:

  • Bachelor's degree; or 4+ years of professional experience in a customer service or customer success function in lieu of a degree
  • 2+ years of people management experience in customer service or customer support operations with teams of 25+ hourly employees; or 1+ years of SpaceX customer support operations experience as a lead

PREFERRED SKILLS AND EXPERIENCE:

  • 2+ years in synchronous (phone/chat/instant messaging) customer support operations.
  • Proven ability to lead and develop a team through effective coaching, development, feedback, and performance management.
  • Strong problem-solving skills and the ability to make quick, effective decisions.
  • Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
  • Experience with reporting tools (Advanced Excel, SQL, dashboarding/reporting/visualization platforms).
  • Lean/6-Sigma/Kaizen experience (Green/Black Belt certifications).
  • Written/verbal business fluency in Spanish, French, German, Portuguese, Polish, Italian, Japanese, Korean, Czech, Indonesian, Arabic, Turkish, or Malay.
  • Ability to quickly learn and apply new technologies.
  • Excellent written and verbal communication skills. Talking with others comes naturally and you derive satisfaction from resolving their issues. You distill complex concepts into the simplest explanations.
  • Strong attention to detail and organizational skills.

ADDITIONAL REQUIREMENTS:

  • Willingness to work extended hours and non-scheduled days when needed to meet critical deadlines
  • This is NOT a remote position and would require relocation if not local to the Redmond, WA area
  • Must be available for one of the following shifts:
  • Shift Charlie- Fri to Mon 12:00am- 10:30am

COMPENSATION AND BENEFITS:

Pay Range:

Supervisor, Starlink Customer Support: $95,000.00 - $115,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

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