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Sr. User Support Specialist-logo
Sr. User Support Specialist
Contact Government ServicesFargo, ND
Sr. User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,965 - $109,728 a year

Posted 30+ days ago

IT Support Engineer Level 1 - Contractor-logo
IT Support Engineer Level 1 - Contractor
Maven Clinic CoNew York, NY
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) About the Role Maven is looking for an IT Support Engineer to join our IT Team in the New York City office. This position will monitor, maintain, and support Maven's computer systems, applications, and network. You will assist with the day-to-day support and operations of the IT team and Maven user base. Projected contract term: 6 months As an IT Support Engineer at Maven, your core responsibilities include: Provide Level 1 technical support to our internal users Triage incoming IT requests, escalate tickets to Level 2, and monitor SLA policies Support products such as Google Workspace, FreshService, Okta, Slack, Zoom, Jira, and Jamf Maintain asset management of Macbooks and IT inventory Help with onboarding and offboarding employees and contractors with accounts, access, and assets Support Maven office environment including events, conference rooms, user stations, printers, and network Help with contractor lifecycle management Assist IT team with new and ongoing projects We're looking for someone to bring core capabilities to our team: 2+ years of first level IT/helpdesk support experience Located in NYC area and willing to work full time in office (Maven work week) Experience using Google Workspaces products (Gmail, Google Docs, Sheets, etc) and administration MacOS support experience Experience with help desk support solutions such as FreshService Experience with deploying MacOS upgrades/updates Strong troubleshooting and problem solving skills Strong written and verbal communication skills Preferred experiences and backgrounds: Technical education/degree, or equivalent working experience a plus Some experience with Jamf software and Apple device management Knowledge of Atlassian products such as Jira, Opsgenie, Jira Service Management Knowledge of security products and concepts (anti-malware, anti-spam, etc.) The compensation range for this role is $30 - $40 per hour. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Posted 5 days ago

Production Support Analyst III-logo
Production Support Analyst III
Early Warning Services, LLCScottsdale, AZ
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This position supports production applications, customer implementations to Early Warning products, and provides 2nd level application support to clients with a high level of professional standards. Essential Functions Analyze complex business problems, recommend solutions, resolve operational or systems issues within the primary applications and databases Support and perform application upgrades, patches and configuration setups, and modifications according to policy and documented audit controls Manage client implementation testing and certification for new and existing clients in assigned application group Maintain production applications and backup systems daily Monitor the systems and their performance to rapidly identify and resolve issues Assist in implementation and maintain system monitoring tools to ensure optimal system utilization and performance Provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance On-call responsibilities as part of a rotating schedule in a very high volume, 24x7 environment Thoroughly document all support events in a workflow ticketing system in a timely manner ensuring that subsequent review of any incident is effective for knowledge base utilization Create and maintain documentation of operational processes to conform to audit requirements. This includes client-specific diagrams and all related client support documentation Participate in annual Disaster Recovery functional drills, full scale tests and failovers Review and assist in testing new product features and determine any operational support changes that must be documented and implemented Validate and report SLA measurements monthly Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data. Minimum Qualifications Minimum of 4 or more years of related experience Education and experience typically obtained through completion of a bachelor's degree in Information Systems or related field Three years of Unix/Linux experience and underlying network/telco applications Three years of experience in Shell, Perl, PHP and similar scripting languages Three years of experience with SQL queries and Oracle databases Ability to research, trouble shoot, and quickly resolve highly technical system and application issues Effective written and verbal communication with all levels of internal teams and/or external customers. Ability to support assigned shift with flexibility to support other shift times, as needed. Strong attention to detail, accuracy, and policy compliance Background and drug screen. Preferred Qualifications Additional related education, technical certifications and/or experience preferred Experience supporting real-time payment applications and an ability to relate business needs to system capability The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. Shift Schedules: Shift 1A: TUE - FRI 7:00AM - 5:00PM Shift 1B: FRI - MON 7:00AM - 5:00PM Shift 2A: TUE - FRI 4:00PM - 2:00AM Shift 2B: FRI - MON 4:00PM - 2:00AM Shift 3A: TUE - FRI 10:00PM - 8:00AM Shift 3B: FRI - MON 10:00PM - 8:00AM Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. The base pay scale for this position in: Phoenix, AZ in USD per year is: $85,000 - $100,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes. Some of the Ways We Prioritize Your Health and Happiness Healthcare Coverage- Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. 401(k) Retirement Plan- Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility. Paid Time Off- Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day. 12 weeks of Paid Parental Leave Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work. And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process! Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.

Posted 1 week ago

Direct Support Professional-logo
Direct Support Professional
Independent Case ManagementFort Smith, AR
Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule

Posted 3 weeks ago

Customer Support Representative-logo
Customer Support Representative
connectRNCincinnati, OH
connectRN is the leading nurse-centric platform that is reinventing the way nurses and other healthcare professionals are finding work. By leveraging technology, connectRN connects the nursing community to flexible work opportunities and each other to build a supportive and thriving network. The platform offers career development resources and flexible shift offerings for nurses, while alleviating staffing shortages at healthcare facilities. connectRN is headquartered in Waltham, Massachusetts and serves clinicians across the U.S. To learn more about connectRN, please visit www.connectrn.com. We are looking for an empathetic communicator to respond to inquiries from our nurses and facilities. The Customer Support Representative will interact with our customers by phone, chat, incoming cases, and email to ensure the highest quality experience when connecting with us. This position is a full-time on-site opportunity based in Cincinnati, OH. Please note: This is a non-exempt role that will require 40/hrs per week and qualifies for our standard benefits package. This will be an Overnight position. You will… Work in a fast-paced call center environment providing exceptional customer service while acting as the face of connectRN to facilities and nurses Answer and resolve a high volume of inquiries predominantly over the phone Maintain detail-oriented records of all calls and cases Serve as a point of escalation and advanced support De-escalate critical client situations that arise Complete all case documentation in Salesforce in an accurate and timely fashion Participate in team and company meetings on a weekly basis You have … 3-5 years of experience in a high volume Customer Service or Technical Support position Ability to manage inbound calls at the rate of 8+ calls per hour Ability to close a combination of phone, chat, web and email cases at the rate of 900- 1000 cases per month Willingness to go above and beyond to solve issues Commitment to excellent customer service Strong interpersonal relations and communication skills (both written & verbal) High attention to detail and organization Strong computer skills, experience using GSuite, Excel, Word, and Internet based systems (Salesforce experience preferred) Ability to work some holidays (paid 1.5x) You'll get... 100% employer-paid premiums for your (and your family's) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance Health Savings Account with contributions from connectRN of up to $2,000 annually Up to 3 weeks accrued PTO 401k with match Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.

Posted 1 week ago

Senior User Support Specialist-logo
Senior User Support Specialist
Contact Government ServicesAnniston, AL
Senior User Support Specialist Employment Type:Full Time, Senior-level /p> Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. 4+ years demonstrated ability to set up and disable Zoom.gov accounts. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). Demonstrated ability to resolve issues with Zoom. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: Must have an undergraduate degree. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. Must be a US Citizen upfront. Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $56,696.64 - $72,895.68 a year

Posted 30+ days ago

Sr. User Support Specialist-logo
Sr. User Support Specialist
Contact Government ServicesEl Paso, TX
Sr. User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,965 - $109,728 a year

Posted 30+ days ago

Business Intelligence Analyst (Store Support Center, Lenexa, KS)-logo
Business Intelligence Analyst (Store Support Center, Lenexa, KS)
Ace HardwareLenexa, KS
About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities. Service, Passion, Respect, Integrity, Teamwork and Excellence Job Title: Business Intelligence Analyst Department: Information Technology Reports To: Senior Manager, Data Analytics & Reporting Exemption Status: Exempt (Salary) About Westlake Ace Hardware Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities. General Job Summary This Business Intelligence Analyst position will be responsible for the development and maintenance of data-driven reporting and analytics solutions that will be used by the organization to help make informed business decisions. Essential Duties and Responsibilities Oversee end-to-end development of reporting, primarily using Microsoft software such as Power BI and SSRS, including the creation and maintenance of data models to achieve business objectives. Work with internal customers across multiple business units to understand their needs and build solutions accordingly. Maintain the seamless operation of existing reports and dashboards, identifying and resolving issues related to performance, data quality, and reliability. Assist with converting legacy reports to newer Power BI or SSRS solutions. Assist with maintenance and enhancement of existing SQL Server data warehouse. Document current operational processes and workflows as needed. Handle ad hoc data-related requests as needed. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: o WINNING - In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful. o EXCELLENCE - Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best. o LOVE - Love the people, love the work and love the results. o INTEGRITY - For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. o GRATITUDE - We recognize that we are blessed to be in the business of serving others. o HUMILITY - We strive for greatness with a humble, modest and respectful attitude. o TEAMWORK - We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace. Minimum Skills, Requirements and Qualifications Bachelor's degree or equivalent combination of education and experience preferred. At least six months of experience with development of reports and dashboards, including usage of Power BI, Microsoft SSRS, and SQL Server database queries. Willingness to learn new systems and technologies; eagerness to develop analytical and report writing skills with a passion for data. Strong communication skills, with ability to discuss requirements and data insights with both technical and non-technical stakeholders. Understanding of relational database principles. Self-motivated with the ability to work in a fast-paced and ever-changing environment. Strong ability to multitask and prioritize projects. Application development experience is a plus. Prior experience with SSAS, Power Apps, Access, and/or Microstrategy is a plus. Prior experience within a retail store support setting is a plus. Compensation Details $90000/year For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/Westlake_External Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

Posted 1 week ago

Technical Support Representative-logo
Technical Support Representative
Barracuda NetworksAlpharetta, GA
Job ID 26-108 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. Envision yourself at Barracuda! Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will be reported to a Tech Support Manager. What you'll be working on Create, revise and publish internal and public facing product solutions. Interface with customers at a high volume to solve their issues. Develop your skills in network and security products through on-going training. Document, escalate and follow through with product bugs and/or issues. What you bring to the role Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience. A customer centric focus - you always aim to make the customer happy. Strong troubleshooting/problem resolution skills. Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP. Ability to learn and adapt to quickly changing circumstances, direction and strategy. Experience in any of the scripting languages such as Bash, Shell, Perl, Python. What you'll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest. Equity, in the form of non-qualifying options High-quality health benefits Retirement Plan with employer match Career-growth opportunities Flexible Time Off and Paid Time Off benefits Volunteer opportunities #LI-Hybrid

Posted 30+ days ago

Client Support Advisor-logo
Client Support Advisor
Corebridge Financial Inc.Houston, TX
Who we are Corebridge helps people make some of the most meaningful decisions they're ever going to make. We help them plan and take action to protect the future they envision and respond to some of life's most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees. For more information, visit http://www.corebridgefinancial.com/ . A unique career opportunity. A team of Telephone Financial Advisors based in Houston, Texas, make up the Corebridge Financial Retirement Education Center (REC). The REC offers a unique opportunity to launch your career within the Financial Services industry by facilitating remote partnerships with Financial Advisors across the country to support the existing clients of Corebridge Financial. As a part of the REC, the In-plan Client Support Advisor will be part of a team of Local Advisors that provide service, education and guidance to active clients in some of our most important employer groups. This individual will be aligned with the needs of plan sponsors and the employees eligible for the applicable retirement savings plan. What you'll do as an In-plan Client Support Advisor: Actively contact existing plan participants over the phone to educate employees on their investment products and services currently enrolled/available Create a targeted approach to increase plan participation and plan health metrics with the partnered Advisor Team Adapt a client first approach to provide an exceptional client experience Educate and service 10-12 clients daily Identify additional/future client needs and refer the client to their local advisor We provide the support. You create the possibilities. This position combines the challenges and continual learning opportunities associated with financial advising with the objective of providing a positive client experience with every interaction. Individuals who excel as an In Plan Client Support Advisor come from different professional backgrounds, so no prior financial services experience is required. Our goal is to develop individuals who work hard, have a drive for accomplishment, a concentration in financial services, and an aspiration to continue learning and growing professionally. What our employees love most about working at the Retirement Education Center: This is a salary paid position with a monthly incentive bonus Company paid licensing (includes exams, materials and study time) Servicing existing clients (no cold calling or prospecting) Ongoing training & development including mentorship Work/life balance including 24 days of paid time off in first year + holidays Competitive benefits package with immediate access to medical, dental, vision, life insurance and 401(k) match Flexible work environment with the opportunity to work remotely Access to Employee Resource Groups within the Corebridge Financial organization to network with colleagues Requirements: Bachelor's Degree or Equivalent 2+ Years proven track record in customer service/experience, strong interpersonal and communications skills, demonstrated team building, leadership and the ability to manage multiple complex strategies concurrently. Ability to pass Securities Industry Essential, Series 7, Series 66 and Life and Health Variable Life Insurance license within allotted time. Experience in developing trusting relationships with clients Ability to collaborate and drive results We are an Equal Opportunity Employer Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: www.corebridgefinancial.com Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis. Functional Area: SC - Sales Commission Estimated Travel Percentage (%): Relocation Provided: The Variable Annuity Life Insurance Company

Posted 30+ days ago

Senior Support Developer-logo
Senior Support Developer
Harris Computer SystemsHueytown, AL
The primary responsibilities of this position are: Work as key member of R&D team to analyze and program changes in S&W Minicomputers' browser/web-based product suite Maintain development deadlines and provide accurate estimates Analyze and troubleshoot product stability issues reported by clients Utilize programming skills to ensure delivered code meets high standards of quality and reusability Follow functional/technical specifications and work with Business Analysts to ensure delivered code meets specifications Work closely with Quality Assurance group to support release process for changes Communicate with both internal and external clients to ensure changes meet requirements Actively participate in code review and knowledge sharing sessions Assist Professional Services/Support staff as required with investigations of technical issues Desired Skills: Bachelor's Degree in Information Systems, Computer Engineering or equivalent technical degree; or equivalent combination education and experience. 5+ years of experience of developing applications using .NET framework 4.0, C#, - Entity Framework, MVC and JavaScript/jQuery. StructureMap 2.6.4.1 (For dependency injection - using Constructor Injection). AutoMapper 1.1.0.188 SignalR 1.0.1 Verifone - For Signature Pad handling. Dynamsoft Dynamic Web TWAIN for scanning documents. Active Reports 6/9 System Spatial 5.6.4 Enterprise level Architecture Design Principles, Patterns and Standards. SQL Server

Posted 3 weeks ago

Care Coordinator Family Support-logo
Care Coordinator Family Support
CareBridgeNew London, CT
Care Coordinator Family Support $1,500 Sign-On Bonus* Seeking a Care Coordinator in Connecticut with expertise in case management, human services, family and/or community resources.* Location : This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Candidates must live in Connecticut to be considered. Seeking candidates in the following areas: Willimantic, Norwich, New London, Middletown and surrounding areas. Work Schedule : Monday- Friday 8:30am- 5pm. To accommodate the needs of families that you're supporting, flexibility to work outside these hours is expected. The Care Coordinator Family Support position provides individual and family support to ensure members are connected to community services, resources and the necessary care coordination. Also responsible for promoting clear communication among a care team and treating clinicians to support the members and families. Coordinates member-specific care plans within the network of care. Works collaboratively with ICC staff, families, consumers, community collaborative members, stakeholders and providers to assure the appropriate services are available to designated members. The goal is to achieve the greatest possible independence and quality of life by assessing individual needs and facilitating access to appropriate community services and supports. How you will make an impact: Empowers families through education and support to enable them to take a lead role in planning for and responding to their family's needs. Maintains direct contact with families through telephone and face-to-face visits as often as determined by the family's Plan of Care and based on the individual/family specific needs. Assists the family in accessing programs/services to address their needs, including but not limited to: mental health, substance use, domestic violence, basic needs, and parenting. Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. Identifies barriers to plan compliance and coordinates resolutions. Identifies opportunities that impact quality goals and recommends process improvements. Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. Coordinates identification of and referral to local, state or federally funded programs. Coaches members on ways to reduce health risks. Prepares reports to document case and compliance updates. Establishes and maintains relationships with agencies identified in appropriate contract. Other duties as assigned. Minimum Requirements: Requires a high school diploma and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences : Case management experience. Experience and familiarity with community resources. BS/BA degree in a related field (Human Services, Social Work, Psychology, Substance Abuse, etc.) preferred. Experience with EHR (electronic health records) systems. Bilingual (Spanish) candidates preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 1 week ago

Technical Support Analyst-logo
Technical Support Analyst
WaystarAtlanta, GA
ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out. WHAT YOU'LL DO Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction WHAT YOU'LL NEED Honesty and integrity - always doing the right thing for our clients Passion for service and a dedication to client satisfaction A curious nature that seeks to understand the root of the issue Focused on delivering on our promises Willing to do whatever it takes to always bring our best work Unafraid to move with speed and efficiency to make things happen A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community Bonus Points (highly valued, but not required): Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04) Prior use of Salesforce or another customer relationship management software Bachelor's Degree ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Posted 1 week ago

Support Engineer II-logo
Support Engineer II
Seacoast National BankStuart, FL
Location: Stuart, FL Job Summary We are seeking a skilled and motivated Support Engineer II to deliver enterprise-level technical support to our bank associates. In this role, you will diagnose and resolve software, hardware, and network issues, assist with application installations, and provide both remote and on-site support. You will communicate via email, ticketing systems, and phone, offering timely solutions and clear guidance. This position requires travel to various Seacoast Bank locations across Florida, with travel expected 25%-50% of the time, including occasional overnight stays. Key Responsibilities Asset Management: Manage IT assets using ServiceNow, overseeing the full lifecycle from procurement to retirement. Maintain inventory, stockrooms, and perform audits using barcode scanning. Hardware Support: Deploy, maintain, and troubleshoot laptops, desktops, servers, and peripherals. Track warranties, leases, and depreciation. Ticket Resolution: Resolve escalated tickets from Support Engineer I and mentor junior team members. Technical Troubleshooting: Diagnose and resolve issues related to VPN, Windows 10/11, Office 365, and other desktop/laptop environments. Application Support: Install, configure, and troubleshoot bank-specific and productivity applications, following vendor guidelines. Active Directory & Peripherals: Manage user accounts and support multi-functional printers, AV equipment, and other peripherals. Imaging & Deployment: Image and deploy devices to both campus and remote locations. Inventory & Logistics: Handle shipping, receiving, and inventory tracking of hardware assets via ServiceNow. On-Site Support: Provide in-person technical support and equipment installation at Seacoast Bank locations. Replace battery backups and troubleshoot network/server issues as needed. On-Call Rotation: Participate in a 24x7 on-call support rotation. Mergers & Acquisitions: Support M&A activities, which may involve extended travel and overnight stays. Issue Ownership: Take full ownership of reported issues, ensuring resolution and user satisfaction. Documentation: Maintain accurate records of technical procedures, solutions, and asset data. Collaboration: Escalate unresolved issues appropriately and collaborate with internal teams to ensure timely resolution. Customer Service: Guide users through troubleshooting steps via phone, email, or in person, ensuring systems are fully functional post-resolution. Other Duties: Perform additional tasks or project work as assigned by the department manager or team lead. Basic Qualifications Proven experience as a Support Technician II, Desktop Support, or IT Help Desk Technician II. Proficiency with the ServiceNow platform for ticketing and asset management. Hands-on experience with Windows OS, hardware, and mobile devices. Strong understanding of computer systems, AV equipment, and network fundamentals. Excellent troubleshooting, communication, and customer service skills. Ability to travel to branch and back-office locations (25%-50%), including overnight stays. Preferred Qualifications Bachelor's degree in information technology, Computer Science, or a related field. Equivalent experience (including military service) with relevant certifications may be considered. Certifications such as Microsoft, CompTIA, Cisco, or ITIL are a plus. The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. #LI-PF1

Posted 3 weeks ago

Support Teacher-logo
Support Teacher
Primrose SchoolSugar Land, TX
As a Support Teacher at Primrose School of Sugar Land located at 1315 Soldiers Field, Sugar Land, TX 77479 you will help young minds explore, discover and understand the world around them. We are seeking an experienced and enthusiastic Teacher to plan and implement an ongoing program of activities that promote the social, emotional, cognitive and physical development of each child, in accordance with the Primrose Balanced Learning approach to teaching and learning. Primary Responsibilities: Is responsible for the overall supervision and daily class functions of a group of children. Observes all rules and regulations at Primrose School of Sugar Land and the local, state or national regulatory agencies pertaining to the health, safety and care of children. Implements the approved lesson plans and daily classroom schedule in accordance with the Primrose Balanced Learning curriculum and programming. Maintains an attractive, well-kept classroom that encourages children to create, explore and make decisions with confidence. Provides verbal recognition and acceptance to children while providing clear and consistent expectations for the children's behavior. Accepts responsibility for maintenance and necessary housekeeping duties of the classroom, common use areas and playgrounds. Maintains overall professional personal appearance adhering to the guidelines offered in the Primrose School of/at (school name) Employee Handbook Assists in other capacities that Director, or designee, determines is necessary. Desired skills and experience: Must meet basic requirements of local child care regulatory agency Previous teaching or assistant teaching position in a licensed early childhood program preferred Knowledge of the social, emotional and creative needs of young children Must be able to lift up to 35 lbs. in connection with the handling of children for the facilitation of programs, child safety, and potential emergency situations. For Infant and Young Toddler teachers, must be able to properly lift infants into and out of a crib. Perks and Benefits: Discounted childcare Health, Vision, Dental, and Life insurance 401k Paycheck Advance program Generous paid time off No nights or weekends competitive pay Teacher Referral Program Continued Professional Development Opportunity for Advancement Each Primrose school is a privately owned and operated franchise, and the respective Franchise Owner is the employer at each school. Franchise Owners set their own wage and benefit programs, which vary among Franchise Owners. Primrose Schools and its Franchise Owners are equal opportunity employers. Positions and position titles vary by school. Compensation: $13.00 - $15.00 per hour

Posted 6 days ago

Sales Support Assistant-logo
Sales Support Assistant
Brilliant EarthBoston, MA
Sales Support Assistant (Full-Time), Boston, MA - Newbury Street The Sales Support Assistant provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will keep the showroom in pristine condition. You will balance multiple interactions with attention and care while sharing in the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Newbury Street showroom location. What you'll do: Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience. Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines. Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified. Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. What you have: A passion for the customer. You don't just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door. It's all in the details. When it comes to our customers' most significant moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! A mind for multi-tasking. Whether you're welcoming a customer or updating our inventory, you're an expert at managing multiple tasks simultaneously. Bonus Points if you have: Experience checking in or assisting customers or clients in a retail, hospitality, or restaurant environment. Experience with POS, CRM or ERP software and Mac operating systems. A passion for socially and environmentally responsible organizations and products What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! Set Schedule. We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry. Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year. Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You'll receive an email when we've received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other - our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Posted 5 days ago

Special Education Aide- Building Support (Day School Greensburg)-logo
Special Education Aide- Building Support (Day School Greensburg)
Pressley RidgeGreensburg, PA
Be the change you wish to see in the world! Come join our team to empower children and families in our communities to transform their lives and develop to their full potential. Essential Roles and Responsibilities A. To assist the program staff in the effective implementation of individual education plans, the SEA-BS will: assist students in working through their daily lesson plans as prepared by the teacher within the school or community setting; integrate experiential education into students' daily programming; maintain visual and auditory contact with the students at all times during the school day unless otherwise arranged with staff; demonstrate a proficient level of cultural sensitivity maintain daily communication with team members regarding student programming and progress. actively implement components of all Re-ED values adapting program as designed by the special education teacher/ mental health educator or behavior health specialist B. To assist the program staff in the effective implementation of individual behavioral/social education plans, the SEA-BS will: implement and monitor behavior/academic interventions designed by the team; assist students in participating in daily routine activities; assist students in participating in recreational activities; maintain daily communication with team members regarding student programming and progress C. To assure appropriate documentation of program activities, the SEA-BS will:1. maintain written records as required; complete daily school reports, if necessary utilize technology through electronic documentation, electronic communication, and use of the internet to supplement programming; follow designated program policy regarding the documentation of critical incidents (such as physical injury or illness, property damage, runaway, student search for drugs or weapons, physical intervention and so on). D. To assure the continuing development of professional skills, the SEA-BS will: participate in all regularly scheduled in service programs with the approval of the Program/Education Director, periodically serve on program committees; with the approval of the Program/Education Director, periodically attend local, state, or national conferences and workshops. E. To assure the continuous safety of all students, the SEA-BS will: directly supervise assigned students via visual and auditory contact at all times during school day unless otherwise arranged with staff; follow program-designated procedures for all physical contact with students; follow program-designated procedures for student illness and injury, including arranging necessary medical care - (with approval of Coordinator of Program Services or Program/Education Director) - informing appropriate persons of the situation, and documenting the injury/illness and actions taken; according to a designated schedule, supervise the students arrival and departure to school via buses and cabs; when arranged with staff, assist other staff, as needed, in crisis support, including de-escalation strategies as well as physical interventions to protect students and staff from injury. when transporting students, maintain safe driving procedures as indicated in the transportation policy. Essential Competencies Therapeutic Alliance: Establish and maintain a therapeutic relationship with kids and, families Ethics and Values: adheres to Pressley Ridge values and ReED principles, acts in line with those values Communication: Shares informally and formally; both written and oral Drive for Results: goals and objectives are consistently met; results oriented Presentation Skills: Utilizes technology, organized and engages audience Innovative/Creative Thinking: comes up with alternative approaches to meet needs Essential Qualifications Education/Credentials/Licensure. Minimum of a High School Diploma. Associate's in a human services field preferred. Experience. Experience working with children. Clearances. State Police, FBI, and Child Abuse Clearances; CPSL Mandated Reporter-Recognizing and Reporting Child Abuse training per state regulation. Working Conditions Physical Demands. This position requires a moderate to high level of physical activity Employee must meet minimum requirements for Hearing, Speech and Vision. Hearing not applicable for the School for the Deaf: Environmental. School and Community Working Hours. As assigned.

Posted 5 days ago

Senior User Support Specialist II-logo
Senior User Support Specialist II
Contact Government ServicesPanama City, FL
Senior User Support Specialist II Employment Type:Full Time, Senior-level /p> Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. 4+ years demonstrated ability to set up and disable Zoom.gov accounts. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). Demonstrated ability to resolve issues with Zoom. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: Must have an undergraduate degree. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. Must be a US Citizen upfront. Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $72,895 - $105,293 a year

Posted 30+ days ago

Part Time Support Lead Palisades Mall-logo
Part Time Support Lead Palisades Mall
Five Below, Inc.West Nyack, NY
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 3 weeks ago

User Support Specialist-logo
User Support Specialist
Contact Government ServicesMilwaukee, WI
User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $59,084.48 - $75,965.76 a year

Posted 30+ days ago

Contact Government Services logo
Sr. User Support Specialist
Contact Government ServicesFargo, ND
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Job Description

Sr. User Support Specialist

Employment Type:Full-Time, Mid Entry Level
/p>

Department: IT

As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

  • Assist users with various IT-related troubles
  • Install and maintain USAO hardware and software
  • Physically move IT equipment
  • Administer user accounts
  • Monitor and diagnose IT systems
  • Actively use trouble tickets to follow issues
  • Training district users
  • Tracking IT equipment

Qualifications:

  • Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
  • Certain applications may require certification by the software provider.
  • Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
  • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.

Ideally, you will also have:

  • Prior experience in automated litigation support preferred.
  • Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
  • Excellent oral and written communication skills required.
  • Pleasant telephone manners are important. Undergraduate degree valued.

Our commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of meaningful government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com

$75,965 - $109,728 a year