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Sun Life FinancialKansas City, MO
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The opportunity: The Client Support Liaison (CSL) is responsible for the group claims client facing experience for the employer segment less than 2000 enrolled employees. The CSL represents group claims as the primary point of contact for the Client Relationship Executive (CRE) and the Employer for Group Claims Client Support. The CSL will proactively seek opportunities to increase client satisfaction with their group benefits program and will be the lead subject matter expert responding to client escalations, developing and reporting on service recovery plans, providing positive trending analysis and completing claim segment reviews to assess gaps, opportunities and training needs. The CSL is a Trusted Advisor to the CRE, employer and broker, and educates and trains on group benefit claim practices. The CSL will respond to the client's group claim needs through strong internal collaboration and partnerships. How you will contribute: Collaborates with SL personnel, including Group Benefit Claim Leaders, Internal Technology partners, CRE, Client Advocate (CA) and sales in order to meet client Group Claims expectations. Proactively provide solutions while meeting client experience objectives and managing client expectations Establishes and maintains excellent working relationships with Employers/Brokers for their absence/ADA, disability, life and supplemental health benefit plans by providing end to end claim experience solutions, education and service. Primary point of contact/response for CRE/CA and Client for Group Claim inquiries related to program performance, reporting discrepancies, issue resolution and service recovery efforts. Proactively assesses, clarifies, and validates client claim needs on an ongoing basis. Uses client needs to propose innovative solutions to address unique needs (e.g. creation of custom reports.) Develops and maintains excellent working relationships with internal service departments to oversee resolution of issues, identification of root cause and participation in creation of solutions Partner with Implementation Consultant to ensure a seamless implementation of Group Claims products in which all questions and concerns can be addressed proactively on the front end; plays a key role in new account audits (pre/post effective date - systems, processes, talent) Uses internal tools to create and manage client special handling instructions and ensures all relevant client requirements are documented Conducts regular case reviews with claim reconciliation to assess the overall Client claims experience and provides feedback to Internal Partners to minimize areas of error, maximize automation and heighten Client satisfaction. Has the ability to adjudicate claim if immediate action is required. Utilizes data to influence trends for business cases and efficiencies. Participates in finalist and stewardship presentations, representing the Sun Life group claims value story in a consistent and confident manner; reviews group benefits claims experience information and other relevant client information to make recommendations and offers insights on their benefits program Acts as the liaison for clients and internal teams; displays active listening skills and bridge relationships between Clients and Home Office partners to lead the team to find creative solutions in problem solving, sharing process enhancements and innovations being delivered in the Claims Utilizes/updates administrative systems/platforms when applicable Conducts review of Performance Guarantees to ensure results delivered to client are accurate. Partners with internal resources to share areas of opportunity to drive improvement in the Client experience and reinforce positive outcomes. Conducts voice of the client surveys analysis to champion initiatives that will improve ration of problem free experiences. Adhere to all corporate policies including those related to travel expenses Travel Required: 10% of time depending on the Client block What you will bring with you: Displays integrity through transparency, honest dealings, predictable reactions and well-controlled emotions. Demonstrate the ability to be fair and consistent in all professional dealings. Regularly acknowledge each team member's contributions and successes to the team. Takes ownership of action and thought. Understands value in partnership and displays a strong understanding of the culture of Sun Life, of the market, their clients and brokers Relationship management skills; demonstrated ability to build and foster productive and healthy relationships with sales, service, group claims personnel and other internal home office partners Addresses conflict by working with others to resolve differences in a professional and productive manner Foster strong relationships based on trust, open and honest dialogue Maintain and represent the integrity of our organization while balancing the needs of the client Demonstrates Personal Value/Personal Value Statement Ability to independently organize and prioritize daily/weekly working structure to meet business activity goals and Client needs Ability to communicate to Clients on how to most effectively work with Sun Life to the best overall claims experience Strong presentation, interpersonal and communication skills Strong negotiation and influencing skills Effectively develop and deliver an elevator pitch: Company, Product and Self Effective listening skills; note taking, recording data; active listening skills Proven consultation and client relationship skills Demonstrates resilience by reacting positively to changes and maintains poise, focus and flexibility when encountering difficulties or obstacles Acts with a Client Lens; demonstrates drive for results Adept at project management and multi-tasking Superior Collaboration Skills Strong analytical, mathematical and problem solving skills; 1-3 years Absence and ADA experience; Other Employee Benefit industry and/or knowledge of Group Benefit Services, College degree preferred Basic understanding of competitor products Salary Range: $54,900 - $82,400 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Life & Disability Posting End Date: 30/10/2025
Posted 30+ days ago
Aramark Corp.Durham, NH
Job Description The Administrative Support Worker is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker will be required to work well with customers, visitors, and employees in a professional and cheerful manner. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs Job Responsibilities Responsible for performing administrative functions including distributing mail, ordering, and stocking supplies, answering phones, and greeting visitors Assists unit management with clerical tasks in relation to accounting, payroll, receiving, and/or human resources including filing, data entry, record review and maintenance, etc. Greets customers, clients, and employees; answers inquiries or directs calls where necessary Maintain office memos and informative postings Operate technology, systems, and software such as voicemail systems, copy/scanners, personal computers, and MS Office At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Prior administrative experience preferred The ideal candidate will have a solid understanding of Microsoft applications, including but not limited to: Outlook, Word, PowerPoint, and Excel Demonstrates interpersonal and communication skills, both verbal and written Demonstrates strong interpersonal skills, accuracy, and attention to detail Requires frequent performance of repetitive motions with hands and/or arms Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Boston
Posted 30+ days ago
Ivy Tech Community CollegeIndianapolis, IN
Job Title: Assistant Director, TRIO Student Support Services Location: Downtown Indianapolis Campus Job Type: Full-time Classification: E-1 Salary Range: $50,000 - $55,000 (based on experience) Reports To: Director of TRIO - Student Support Services Who We Are: We are an open-access college that fuels Indiana's economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are "higher education at the speed of life!" Our Values: Empathy: We stand with our students, partners, and communities. Integrity: We treat all with dignity and respect. Accountability: We deliver on our commitments. Agility: We innovate, iterate, and transform. Connectivity: We connect with partners to strengthen communities and ensure student success for all. About the Role: The Assistant Director serves as a primary advocate and proactive advisor for up to 80 participants in the TRIO Student Support Services (SSS) program. This role ensures student success through individualized advising, targeted support initiatives, and coordination of program activities that promote persistence, retention, and transfer. Required Skills & Competencies: Student-Centered Advising Apply proactive, holistic advising strategies to guide students through academic, financial, and personal challenges. Monitor academic progress, identify risk factors, and provide early intervention to support goal completion. Communication Demonstrate strong interpersonal skills and cultural responsiveness when working with diverse student populations. Clearly communicate academic requirements, financial processes, and transfer pathways. Problem Solving & Advocacy Investigate underlying barriers to student progress and implement practical, student-first solutions that promote retention and academic momentum. Event & Program Coordination Design and deliver workshops, institutes, and transfer events that foster skill development, college readiness, and community building. Data-Driven Practice Maintain accurate advising records and analyze data to inform advising strategies, ensure grant compliance, and demonstrate program outcomes. Collaboration & Partnership Build effective relationships with faculty, staff, and community partners to support student success and fulfill grant objectives. Compliance & Grant Stewardship Stay current on TRIO regulations and institutional policies to ensure the program meets compliance standards. Support grant renewal efforts and reporting requirements. Key Responsibilities: The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Advise and monitor progress of up to 80 TRIO SSS participants using a proactive, holistic approach Identify and help resolve barriers related to academics, financial aid, and career planning Support students in preparing and submitting academic and financial aid appeals Guide students through FAFSA completion and transfer planning to 4-year institutions Co-lead the Summer and Winter Institutes, TRIO Day, and life/study skills workshops Coordinate two campus visits to 4-year colleges or universities annually Track student outcomes and maintain accurate, grant-compliant records Present information to campus stakeholders to advocate for program goals Participate in professional development and training aligned with TRIO and college policies Contribute to grant proposal development and submission during renewal cycles Represent the program at local, state, and regional TRIO events Support cross-functional efforts within Sponsored Programs to enhance student retention Perform additional duties aligned with the scope and purpose of the role Education and Experience: Bachelor's degree in psychology, Student Personnel, Guidance, Education, or a related field Experience in federal educational projects or student personnel work requiring evaluation and documentation procedures Knowledge of and experience in relating to the academic, social, economic, and cultural needs of first generation and low-income students, and those who meet the criteria as outline under Section 427 of the General Education Provisions Act (GEPA) Excellent problem solving and communication skills Preferred Education and Experience: Master's degree in psychology, Student Personnel, Guidance, Education, or a related field. 2 years of work experience in TRIO Programs Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued. Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.
Posted 4 days ago
Tyler TechnologiesSeattle, WA
Description The Customer Support Representative (CSR) is required to solve problems, ask probing questions to understand the customer's inquiry, and achieve a high first-call-resolution percentage. Specifically, this position is responsible for interacting with and serving customers to include resolving customer inquiries and assisting them in using various web-based services, login issues, and answering questions about government programs. This position is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned. Responsibilities Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns. Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in Customer Relationship Management system. Understand and determine the cause of problems quickly and apply the proper solution. Review and process documents for compliance with established regulations Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures. Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner. Solve technical problems with minimal supervision. Navigate a computer effectively and learn to use and support multiple web-based systems quickly. Provide accurate and complete information to meet customer needs and achieve satisfaction. Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes in any of these areas. Compile and report feedback on customer satisfaction Other Responsibilities Assigned by Manager Qualifications: Undergraduate/associate degree or minimum two years of related work experience Outstanding verbal and written communications skills Strong analytical thinking and problem-solving skills Well versed in Internet usage including various browsers, settings, and maintenance Understanding of Microsoft Office Applications Strong organizational and prioritization skills Knowledge of payment processing and/or knowledge of financial reporting a plus Willingness to define new operational processes or procedures when the customer service team must take on new operational duties. Works well with others in a team environment. Strong phone handling skills and active listening Ability to multi-task, prioritize and manage time effectively. Exceptional communication and public relations skills with strong phone/email contact abilities Active listener who can quickly discern customer's needs. Preferred experience with month-end close, CDB billing, and invoice procedures. Maintains a positive attitude and effectively delivers a positive outlook/message in various circumstances. Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment.
Posted 30+ days ago
Solera Holdings, IncSchaumburg, IL
Claims Admin Support II - Schaumburg, IL The Role We are looking for a Claims Administration Support II to support our HyperQuest division in Schaumburg, IL. The ideal candidate will effectively proofread information in our database that has been electronically scrubbed from a print image. The ideal candidate will be computer savvy with a keen eye for detail. You will report to a data manager or another senior data team lead. Understanding of data confidentiality principles is required. What You'll Do Claims Administration Support II: Enters data from a source document into a computer system. Verifies entries for accuracy and completeness. May convert data from one electronic system to another. Performs audits of own work or that of others to ensure conformance with established procedures. What You'll Bring Proven experience as data entry clerk Minimum typing speed of 60 wpm Working knowledge of office equipment and computer hardware Good command of English both oral and written skills Great attention to detail High school diploma or equivalent Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard. Ability to remain alert and focused during the workday. All other related and/or additional responsibilities that may be required or assigned. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
Posted 30+ days ago
Five Below, Inc.Dallas, TX
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Support Lead do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Direction Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILITIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
Posted 4 days ago
CentageSan Antonio, TX
Welcome to Centage, we're happy you're applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact. At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that's the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you! We don't want brilliance without empathy. We don't want creators who don't share. We don't want rock stars that don't contribute to the community. What it's like to be a Customer Support Specialist As a Customer Support Specialist working within the Customer Support Team, you will play a valuable role in growing our Support team and providing a best-in-class customer experience. We are looking for an energetic individual who is a fast learner and comfortable working both independently as well as part of a team. The ideal candidate has familiarity with driver-based budgeting and accounting principles, and is interested in helping our clients succeed with technology. The role is focused on supporting clients in daily product and technical requests. Having a degree in a Business concentration, and Corporate Finance / Accounting / FP&A experience will be highly valued but not required. What does the day-to-day look like Respond to client requests through our ticketing system (Zendesk) and email with professionalism, urgency, and clarity. Investigate and troubleshoot technical and product-related issues-ranging from login errors to data processing inconsistencies. Translate FP&A concepts and workflows into clear solutions for end users. Perform data reviews and assist clients in validating actuals and budget data within the system. Collaborate with internal teams to escalate, document, and resolve complex issues. Identify trends and propose process or documentation improvements. Contribute to our Help Center by writing articles or creating short how-to videos based on common client questions. Why you might like it Tough problems are fun to you. Solving complex problems and looking back on ways to simplify the process makes you tick. You enjoy bridging the gap between FP&A focused clients and product expertise. You thrive in a fast-paced role where no two days are alike and the challenge to learn something new is interesting to you. You have a goal to expand your knowledge in budget and accounting principles, and grow into a highly skilled consultant on our product. Why we might like you You have a passion for the customer and always ensure they are taken care of and happy. You understand the importance of a great support function and want to be part of the team that is critical to the company's success. You are able to simplify complex terms and clearly convey a message and knowledge. Even if you have never seen an FP&A tool, you already want to get in there, understand it, and know everything about it. Product support of Centage app and Centage Analytics Familiar with budgeting and accounting principles Comfortable with technology, data review, analysis, and manipulation; advanced Excel and report-building skills Attention to detail/organized- Process-driven and can track and maintain a high volume of customer requests Time Management- Skilled at calendar management and follow-thru Strong written and verbal communication skills- Striving to go above and beyond to fulfill client requests Ability to thrive in fast-paced environments and be self-motivated Zendesk experience and Saleforce experiance Technical Aptitude: Skilled in data analysis and Excel; experience with Python or SQL Software industry experience is a plus Role is in office in San Antonio, Texas $1,000 education budget The chance to work with innovative and progressive technology Company-paid health, dental, and vision insurance Start-up environment with a proven playbook Medical and dependent care flexible spending accounts Company Short Term Disability coverage Company-paid Life and AD&D coverage with the option to purchase additional coverage Open PTO policy 9 paid public holidays each year 401(k) matching plan Base salary range from $50k - $60k
Posted 30+ days ago
FraserBrooklyn Park, MN
Fraser is seeking motivated and compassionate Direct Support Professionals (DSPs) to join our team, working full-time or part-time in a group setting within our group homes and apartments. Enjoy the flexibility of a customizable schedule while making a meaningful difference in the lives of others. In this role, you will work directly with clients, assisting with activities of daily living, personal care, and planning community activities. This is a wonderful opportunity for individuals passionate about providing high-quality care and making a lasting impact on the lives of adults and families with diverse needs! In this role, you will have the opportunity to help clients with: Medication administration Activities of Daily Living (ADL's) Money management Treatment documentation Personal care (such as bathing, toileting, feeding, etc.) in the group homes Meal preparation (must be willing to handle all types of food) Planning and transportation to/from activities Community integration Fraser Offers: Career growth opportunities Student Loan forgiveness (through Public Service Loan Forgiveness program) Helpful, collaborative, thriving company culture Employee Referral Bonuses Benefits for Full-time Employees (30+ hours per week) Medical, dental and vision insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) Employee Assistance Plan (EAP) Life, AD&D and Voluntary Life Insurance Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance Pet Insurance 403(b) Retirement Plan with Company Match Work-Life Balance, Generous Paid Time off Plan Locations, Schedules & Pay: Fraser is currently hiring for Full or Part-Time staff. Variety of different locations throughout the Twin Cities Metro. Hours vary by location; all potential scheduling options will be discussed during the phone interview. The starting pay range for this role is $17.00 to $19.00 per hour depending on up qualifications + meals on some shifts. Requirements: Valid Minnesota Driver's License with acceptable record (non-driving roles also available). Ability to pass DHS background study. Physical ability to lift/carry up to 50 lbs. Commitment to promoting diversity, multiculturalism, and inclusion with focus on culturally responsive practice, internal self-awareness, and reflection. Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more. Fraser is an Affirmative Action and Equal Opportunity Employer. This position will be posted at https://www.fraser.org/careers until filled. You must apply online here to be formally considered. If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org or 612-767-7550. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders; then contact us as we may not have received your application. Thank you for considering Fraser!
Posted 3 weeks ago
Hooters Of America, LLCTulsa, OK
The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise. Performing the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu. Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations fully stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. Responsibilities Guest Happiness Food & Beverage Quality Assurance Order Accuracy Speed of Service Accurate Food Presentation Friendly & Attentive Customer Service Financial Management Responsible Cash Handling Brand Operating Standards Welcoming, Personal, & Courteous Ensures Proper Sanitation and Food Handling Prepared, in Uniform & Punctual for Shift Cleanliness Other Menu Knowledge Rotation Seating Aware of Events & Specials Sense of Urgency Store Events Spokesperson Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations Facility Maintenance and Cleanliness Ensures Products are Available for FOH Employees Must be 17/18 years of age or older Customer Service Skills Basic Mathematical Computations Skills Ability to Promote Brand Integrity Ability to Maintain Professionalism at All Times Ability to Communicate Clearly Ability to Work Well with Others Ability to Multi-Task within a Fast-Paced Environment Ability to Adapt to Change Menu Knowledge Knowledge of Sanitation and Use of MSDS All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply.
Posted 30+ days ago
Rimkus Consulting GroupSaint Louis, MO
Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference! Rimkus (www.rimkus.com) is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment. NOW IS THE TIME to join this growing and stable company! We offer our full-time employees a competitive salary, bonus opportunities and a full benefits package that includes medical, dental, vision, life, disability, employer-matching 401(k), and opportunities for advancement! Overview We are currently seeking an experienced Vehicle Accident Reconstructionist (VAR) to support operations in the Chicago area. In this position, the VAR will apply their technical knowledge to provide failure analysis and forensic consulting services for insurance, legal, industrial, and other clients. The VAR will perform vehicle accident reconstructions, including investigating the failures involving vehicle systems (brakes, transmission, throttle, steering, etc.) The Salary Range for this position is $83,300 - $124,900 and is dependent on education, experience, location and certifications/licensure. Essential Job Functions Forensic Engineering Performs failure analysis and forensic assignments within the field of vehicle accident reconstruction based on a scope of work and budget prepared by the consultant and agreed upon by the client in advance of performing the work. Investigates how and why an incident occurred, including identifying the origin, failure mechanism, and root cause of the incident, as well as the role of the mechanical system in question. Inspects sites/products/equipment/systems; performs electronic data retrieval and analysis of commercial and non-commercial equipment; documents site/product conditions; determines cause and origin of damage; performs site surveys with total station surveys, scanners, drones, and other means of 3D documentation; performs mechanical engineering calculations; prepares CAD-based and manual sketches as required; orders and evaluates required laboratory testing and performs analyses. Reviews and interprets relevant codes, standards, drawings, specifications, technical manuals, peer-reviewed literature, data logs, and other documentation to evaluate the compliance of the design, installation, operation, and maintenance of the subject product, equipment, or system. Conducts various analyses, including, but not limited to, industrial safety and accidents; equipment and machinery design and failure; product liability; and design and safety. Provides support on fire and explosion investigations involving mechanical systems, products, and equipment. Initiates, develops, and maintains mutually beneficial client relationships. Vehicle Accident Reconstruction Reconstructing vehicular accidents using analysis, CAE-based tools, and test data where appropriate. Responsibility will include analyzing single and multiple vehicle collisions, performing damage analysis, speed analysis, roadway drag factors or coefficient of friction of roadway, perception and response times, lamp analysis, time-distance relationships, occupant kinematics, vehicle dynamics, braking efficiency of air brake systems on commercial motor vehicles and possibly intersection traffic signal analysis, etc. The Vehicle Accident Reconstructionist will perform timely, accurate analysis, prepare reports, and present your findings to the client. The Vehicle Accident Reconstructionist will also prepare and present demonstrative diagrams and charts and provide an analysis of the cause of various incidents. Work involves documenting and preserving evidence, preparing written reports of findings, and providing expert testimony in litigation, as necessary. Provide collision scene evidence analysis and forensic mapping of collision sites and vehicles. Evaluate cars, trucks, tractors, or other various forms of transportation. Performing damage analysis, speeds from damage (energy), coefficient of friction of roadway, time and distance relationships, lamp analysis, occupant kinematics, vehicle dynamics, perception and response times, braking efficiency of air brake systems on commercial motor vehicles, and possibly intersection traffic signal analysis. Inspect and analyze automotive or mechanical parts to determine the cause of failure. Analyze product liability, design, and safety. Perform other duties as requested. Required Experience, Education, And Certifications A BS degree in Mechanical Engineering with VAR experience or VAR experience and an ACTAR certification is required. 8+ years of vehicle accident reconstruction experience. Must have strong technical writing skills. Physically able to climb ladders, walk on uneven and unleveled surfaces, enter and work in confined spaces, and crawl under vehicles to inspect damage. Project Management and/or Field Investigation experience is required. Required Skills and Abilities You must be able to manage several investigations simultaneously, so organizational skills, effective time management, and attention to detail are essential. Excellent communication skills, both verbal and written, are essential. Must be able to interact and communicate with clients at all levels (e.g., internal and external). Report writing skills are crucial to success. Independent Judgement; strong analytical skills. Speaking and interacting with clients, preparing written reports of findings, and testifying in deposition or trial. Must possess the mental aptitude, cognition, concentration, and state of mind necessary to perform job duties. Must know a variety of computer software applications, including but not limited to Microsoft Office applications and computer-assisted engineering and design software. Ability to write scopes-of-work clearly and coherently, budget estimates, schedules, reports of findings, proposals, general correspondence, and other technical documents. Ability to respond to inquiries from internal and external clients. Physical Demands, Overtime, and Travel Requirements Physical Demands- While performing this job, the employee must frequently stand, walk, sit, climb, bend, balance, stoop, kneel, crouch, talk, and hear. Must be able to perform field inspections, physically move debris, inspect vehicles (commercial and tractor-trailer), and drive a motor vehicle to job sites. Employees may lift and/or move up to 50 pounds. Clear vision and depth perception are also necessary. Overtime- This position is classified as salaried with an exempt FLSA status. There will be periods where overtime will be required, which the employee will need to comply with in order to meet the demands of the position. Travel Requirements- This position requires up to 25% local/regional travel. Out-of-area and overnight travel may be required. At Rimkus, we value a diverse and inclusive workplace where all employees feel valued and respected. We are committed to creating a work environment that supports and celebrates the unique perspectives and experiences of all employees. If you share our commitment to diversity and inclusivity and are excited about joining a welcoming and supportive team, we encourage you to apply for our open positions. Rimkus is an EEO/Affirmative Action Employee and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or protected veteran status. THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AND DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT OR A GUARANTEE OF CONTINUED EMPLOYMENT. #LI-PH1 #LI-HYBRID VEHIC004607
Posted 2 weeks ago
Carmanah TechnologiesGreenville, TX
Description The Technical Product Support Representative provides world-class technical support across the Synapse ITS product platform. This includes answering customer inquiries, guiding them through troubleshooting steps, and resolving issues using ticketing, CRM, ERP, and related systems. The role is also responsible for processing warranty and non-warranty RMA claims to ensure customer satisfaction. Representatives are expected to maintain a strong technical understanding of products throughout their lifecycle-from development and pre-sales support through field use, ongoing support, and end-of-life. This encompasses knowledge of how products are designed, manufactured, tested, deployed, diagnosed, serviced, and recycled. Essential Job Functions Conduct technical support, primarily via telephone and email, directly with customers to diagnose and resolve product and installation issues. Work closely with the engineering and marketing teams to develop content for training tools, manuals, knowledge portals and technical bulletins. Use a ticketing system to open, track and close customer issues. Provide necessary reports and feedback to product marketing and engineering to develop requirements and requests for product modifications that are frequently requested by customers and either fix issues or enhance the ease-of-use or functionality of the product(s). Demonstrate proficiency in MS Office, HubSpot CRM, and other internal software systems for generating reports, maintaining records, and communicating internally. Using the ERP software system, the Technical Support Representative will Preparing Return Merchandise Authorization (RMA) sales orders and work with RMA repair team to ensure reworked or new RMA orders go out to the customer in a timely manner. Occasional travel to job sites or other corporate facilities for training may be required. Establish and maintain working relationships with industry technical and distribution representatives Train internal personnel, distributors, and customers on company products and positioning with respect to our competition. Provide back-up coverage for other Technical Support Specialists. Requirements The requirements listed below are representative of the knowledge, skill, and/or ability required. Education: High school diploma or GED mandatory, bachelor's degree is highly preferred. Skills: Excellent interpersonal and communication skills, with the ability to effectively interact with customer and internal teams. High technical acumen with electronics and traffic and pedestrian safety hardware and software systems. Strong understanding of traffic signal control technologies. Patience with customers and excellent phone communications skills to effectively troubleshoot and guide customers in a systematic manner to resolve their issues. Ability to explain technical products to non-technical and technical audiences. Solid problem-solving skills. Ability to work collaboratively with cross-functional teams and field application engineering team to meet customer needs. Technical writing skills Ability to work independently, take action, and be results-oriented. Ability to learn, adapt, and manage product lines Experience: Minimum of four (4) years of full-time work experience in a technical support capacity, preferably in the traffic control electronics or Intelligent Transportation Systems (ITS) marketplace. Extensive experience in the traffic industry, with a deep understanding of signalized intersection technology and theory of operation. Experience in traffic engineering fundamentals, signalized intersection control theory, electronic access, vehicle identification, parking control and ITS technology application preferred. Experience as a signal technician is highly preferred. International Municipal Signaling Association (IMSA) Level 1, 2 or 3 Signal Technician certification preferred. Experience developing technical manuals and/or technical training materials preferred.
Posted 30+ days ago
iSpot.tv, Inc.Bellevue, WA
Immigration / Work Authorization Notice: At this time, iSpot does not provide visa sponsorship or immigration support for this role. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. iSpot competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle's hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great. What You'll Be Part Of: What does the team do? What are we building? How does this impact the business? How will this revolutionize future business? What You'll Be Responsible For: Respond to external and internal customer questions in a timely and accurate way via Zendesk, leverage JIRA/Confluence where appropriate Apply knowledge of iSpot solutions to interpret and resolve support issues effectively and efficiently Respond to all tickets within set service levels Manage and monitor escalated issues Interact daily across market-facing and engineering teams Analyze and report on monthly sprints to improve product documentation, educational materials, deficiencies in standard documentation, and fill gaps in content Evaluate, troubleshoot, and follow up on issues, as well as replicate and document for further escalation where required Provide an exceptional level of customer service Work to educate stakeholders as appropriate to mitigate issues moving forward What You'll Bring: Communication and Collaboration: A proactive communicator: You' re extremely responsive and effective with both written and verbal communication Naturally curious and passionate: You are constantly seeking to learn new things and understand how to improve Exceptional written and oral communication skills that influence others Builds understanding through active listening to what others have to say and responding appropriately Organizational: Highly organized and detail-oriented: You pay close attention to textual detail while processing information Ability to manage multiple priorities and projects and deliver on-time Navigating Ambiguity: An analytical storyteller: You posses numerical reasoning with a strong aptitude for data and have skill in interpreting data across a wide range of applications. You thrive working in complex environments with many internal and external stakeholders. You know how to admit what you don't know, and how to ask the right people for help You are comfortable navigating ambiguity and operating in the gray space Problem Solving: A problem solver: You identify problems and analyze data to create actionable insights and textual information to make effective decisions A critical thinker: You apply critical thinking through inductive and deductive reasoning as you navigate and solve problems You enjoy a challenge and will look at potential solutions through multiple lenses Flexibility and Adaptability: You can easily adjust to new situations, pivot when priorities change and make accommodations as needed to be effective in your role and deliver on goals.Target cash compensation range: $63,280 - 75,930 USD Annually We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot's equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. For more information on total rewards package, go HERE Hybrid & Flexible Workplace Policy iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency. Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further. #LI-Hybrid If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway! iSpot is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team. California Residents applying for positions at iSpot can access our California Consumer Privacy Act here.
Posted 30+ days ago
Truist Financial CorporationRaleigh, NC
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: The Production Support Engineer II is responsible for providing day-to-day support for business-critical systems, ensuring operational stability, and quickly resolving incidents. Work includes but is not limited to deploying code changes to production, applying the latest patches to off-the-shelf applications and middleware components, enabling automation for routine administrative or reporting tasks, and enabling additional application monitoring. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations. Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions. Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed. Assist in automating routine production support tasks by developing or modifying scripts and tools. Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base. Participate in incident, problem, and change management processes, following ITIL best practices. Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability. Support the implementation of process improvements to enhance system performance and minimize downtime. Assist with mentoring and supporting junior-level engineers, providing guidance as needed. QUALIFICATIONS Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field. Four to eight years of experience in production support, systems engineering, database engineering or related technical roles. Experience with IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes. Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues. Strong analytical and problem-solving skills, with the ability to assist in root cause analysis and incident resolution. Ability to work independently on lower-to-medium priority incidents and escalate complex issues when necessary. Preferred Qualifications: Minimum of 4 years of experience as an application system administrator, software engineer, and/or application developer. Experience with Oracle Financial Services Analytical Applications (OFSAA) as a system administrator or developer. Prefer individuals that also have experience with either Oracle Hyperion Financial Management or Oracle Data Relationship Management (DRM). Demonstrated experience maintaining applications in Linux or AIX and Windows. Previous experience supporting mainframe-based applications that depend on COBOL programs and CICS. Proven ability to automate tasks via UNIX shell scripting or PowerShell. Some exposure to ETL tools like Informatica Power Center. Experience with enterprise scheduling software like CA ESP Workload Automation. Familiarity with cloud technologies, such as AWS, Azure, or GCP. Experience using web servers, application containers, caching technologies. Solid knowledge of relational database design and development (SQL, stored procedures, data modeling). Experience with build tools, such as Git, Maven, and Jenkins. Proven ability to write comprehensive unit and integration tests Familiarity with supporting Agile team/processes. OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Constantly (More than 50% of the time) Standing Frequently (25% - 50% of the time) Walking Frequently (25% - 50% of the time) Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Posted 5 days ago
CONTACT GOVERNMENT SERVICESLos Angeles, CA
Legal Support Specialist Employment Type: Full-Time, Experienced - Employer will be Greenburg Traurig Department: Legal Services CGS is seeking an experienced Legal Support Specialist to provide high level administrative, clerical, and legal support for a large global law firm. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Maintains legal files (both paper & electronic), organizes and files documents in designated order, as well as prepares, keyboards, enters, proofreads and processes legal and administrative correspondence Processes time entry, opens new matters, drafts engagement letters and audits responses, makes travel arrangements, processes reimbursement expenses, maintains calendar, collates information, writes reports, prepares agendas, reviews and prepares of billing invoices, and other administrative duties, as needed by the department Manages phone lines for supported attorneys, fields calls and conveys messages as necessary Communicates with clients and agencies Updates information and uploads documents into an immigration case management system Manages document deliveries and tracks final executed documentation Assists with overflow work and performs additional duties and responsibilities as assigned Qualifications: Bachelor's Degree or equivalent experience is preferred Minimum 5 years of experience working in an Immigration law practice strongly preferred Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document management and other office technologies Previous experience with INSZoom is a plus Exceptional computer skills with the ability to learn new software applications quickly Ideally, you will also have Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs Strong attention to detail, organizational skills and ability to manage time effectively Excellent interpersonal skills, communication skills and the ability to collaborate well in a team Position also requires the ability to work under pressure to meet strict deadlines Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ $75,000 - $100,000 a year
Posted 30+ days ago
GoodLeapRoseville, CA
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly". Essential Job Duties and Responsibilities Provide our customers with world-class customer service. Help resolve questions or concerns. Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. Effectively manage a pipeline of projects to completion Conduct collaborative investigations into possible fraudulent or suspicious activities Analyze data and spot trends Conduct monthly partner due diligence checks Required Skills, Knowledge and Abilities Strong ability to multi-task Ability to work independently Effectively interact with high profile partners Excellent written and verbal communication skills Knowledge in solar, mortgage and finance Ability to manage projects from start to finish Diligent record keeping Superior customer service skills Proficient with Excel and analyzing data Compensation: $24.04/hr Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.
Posted 5 days ago
CanopyUtah, IN
Technical Support Escalation (TSE) Canopy, South Jordan, UT (Remote, Utah is required) About Us Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. Click here to see why our clients love Canopy. Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more! The Opportunity: The Technical Support Engineer is a key member of our Technical Support Engineering Team. This position requires balancing direct customer support and collaboration with cross-functional teams to ensure high-quality service. The role involves resolving escalated issues and driving process improvements. If you're passionate about technical problem-solving, this is your opportunity to make a significant impact. This is a fully remote position available for candidates based in Utah only. What You'll Do: Provide direct technical support by diagnosing and resolving complex technical problems related to the Canopy app Work with Tier 2 Support to ensure smooth escalations and prompt resolutions Foster a culture of ownership and accountability by coaching TSEs on best practices for troubleshooting and customer interaction Act as a point of contact for cross-departmental collaboration, working with Support, Product, CX, and Engineering to address high-priority issues Provide feedback to the Engineering and Product teams regarding trends and recurring issues to drive improvements Lead regular team meetings, provide performance feedback, and implement strategies for continuous improvement Manage customer escalations, working closely with the Customer Success and Account teams to mitigate churn risk and ensure customer satisfaction Assist in creating and updating knowledge base documentation for technical issues and solutions Drive process optimization to improve efficiency, reduce escalations, and enhance overall team performance What We're Looking For: 1 to 2 years of experience as a Technical Support Engineer (TSE) Strong understanding of SaaS environments and web applications Experience with ticketing and customer communication tools such as Intercom and Jira, or similar software Ability to prioritize and manage multiple tasks effectively, while remaining hands-on with customer escalations Strong analytical and problem-solving skills with a customer-first mindset Excellent written and verbal communication skills Experience working cross-functionally in a fast-paced environment We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway. Bonus Points If You Have: Basic SQL knowledge and experience using network diagnostic tools like Sentry or DataDog Familiarity with accounting software or a background in working with SaaS products Why You Want to Work Here: Flexible Paid Time Off - you're actually encouraged to use, plus 10 company holidays! ️ Health Benefits - including Medical, Dental, and Vision and an HSA Match. 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting. Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP). Paid New Parent Leave & Birthing Parent Leave - so you're able to care for your little ones. Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage. Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians! Company Events - including monthly company-wide meetings, summer parties, and more. ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more. Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We've got you covered. Our Values: We approach our work every day with a few things in mind: Own - we own this place! We focus on outcomes, holding ourselves & each other accountable. Win - we win by delighting our customers with the very best products and services. Do Good - we work hard to be good people! Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback. To learn more about us & our values, click here. Interviewing @ Canopy: Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy: Once your application is received, we will review it and get back to you if we feel like it's a mutual fit! 20-minute phone call with the People Team 45-60-minute video or in-person interview with the Hiring Manager 1-3 rounds of interviews, depending on the role Final Interview Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call. Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews-our hiring teams will always make sure to save time for questions at the end! Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Posted 4 days ago
DSV Road TransportItasca, IL
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Itasca, N Arlington Heights Rd Division: Air & Sea Job Posting Title: Business Support Specialist, Account Implementation Time Type: Full Time The Business Support Specialist, Account Implementation is responsible for onboarding new customer and ensuring a seamless integration of company products or services. This role focuses on understanding customer needs, configuring solutions to meet those needs, and providing training and support throughout the implementation process to DSV employees. Duties and Responsibilities Lead the onboarding process for new customer, ensuring a smooth transition from sales to implementation. Manage the implementation process, including timelines, deliverables, and milestones to ensure on-time completion. Customize CW1 or product to align with operational needs. Provide training sessions to educate employees on using the product effectively. Act as a liaison between customer and internal teams to resolve technical or operational issues during implementation. Maintain accurate documentation of customer requirements. Maintain ongoing communication with customer and employees to address concerns. Work closely with sales, product development, and customer support teams to ensure successful client onboarding. Identify opportunities to improve the onboarding process and implement changes to enhance customer and employee satisfaction. Educational background / Work experience 2+ years of relevant experience or any equivalent combination of experience or training Skills & Competencies Strong skills in PowerPoint and Word Must have ability to shift focus between distribution channels, between formal and informal business to meet business needs Perform day-to-day office support tasks Ability to quickly learn and adapt information about new policies, procedures, and processes within the company Technical troubleshooting management ability Ability to work alone and to take initiatives At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law . Additionally, each employee has the right to terminate his/her employment at any time. Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $27.25 - $36.75 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
Posted 30+ days ago
Tory BurchMebane, NC
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Occasional overnight travel may be required Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 15.00 USD - 15.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.
Posted 5 days ago
Dexis OnlineWashington, DC
About the Position Dexis is seeking an Operations Research Systems Analyst (ORSA) for a contract to support the Deputy Chief of Staff (DCS) of the General Staff -8 (G8) in support of the Director of Material. The purpose of this effort is to provide the DCS G-8, Force Development Directorates with dedicated analytic subject matter expertise and programmatic support in force development processes, analysis, integration, information and tactical data systems, force modernization, and the equipment fielding process needed to support the Army's mission. The ORSA will support the Warfighting Analysis Division. They will lead appropriate data collection efforts, manage and maintain appropriate databases, conduct analytical studies using mathematical, statistical, and other operations research to identify and define problems, develop and investigate alternative courses of action, and present concrete findings and recommendations. The ORSA will build, evaluate and model modernization, resourcing, equipment distribution, and readiness using optimization of software such as SAS and visual output with Qlik and/or Tableau. This position is based in the NCR at a client location. The position is subject to client approval and contract award. Responsibilities Lead data collection efforts; clean, manage and maintain data in accessible databases. Conduct analysis using mathematical, statistical, and other operations research to identify and define problems, innovatively. Develop and investigate alternative courses of action, as needed. Forecast and measure to effect analysis (e.g. ANOVA, Multiple Regression), cost analysis, flow modeling, forecast modeling, linear programming, simulations and queuing theory, and business reengineering/IDEF modeling. Construct models as symbolic representations of a process, system, and/or operation. Manipulate models via mathematical, statistical, computer, or other techniques. Present concrete findings and recommendations. Build, evaluate and model modernization, resourcing, equipment distribution, and readiness using appropriate software including SAS, Qlik, and/or Tableau. Qualifications Bachelor's degree in operations research, applied mathematics, statistics, engineering (Systems or Industrial), or computer science. Minimum of four (4) years ORSA experience at most senior levels of the military such as the HQDA, MACOMS, or Army Service Component Commands. Analytic proficiency in programming and data analysis. Proficiency with R and/or SAS. Experience applying analytic techniques such as statistical analysis, forecasting and measurement to effect analyses (e.g. ANOVA, Multiple Regression), cost analysis, flow modeling, forecast modeling, linear programming, simulations and queuing theory, and business reengineering/IDEF modeling. Demonstrated experience in using the tools of operations research, specifically the application of systems analysis, simulation and optimization, probability and statistics, data and mathematical analysis during a project. Possess the ability to collect and organize information from a variety of sources, such as computer databases, sales histories, and customer feedback. Active Secret Clearance. Preferred Qualifications Successful completion of the below schools, courses, and/or degrees is highly desirable: Army War College. Army Command and Staff College/ILE. ORSA MAC. Acquisition Training. Master's Degrees in Analysis, Systems or Industrial Engineering, Math, Statistics or other related disciplines. Former military service, preference service with the Army. Experience presenting analytical findings and recommendations to senior leadership and decision makers.
Posted 30+ days ago
Holman AutomotiveRaleigh, NC
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is currently accepting applications for the position of Director- Variable Operations Primary Tasks: Provide guidance, analytics and accountability for: Pre-Owned Pricing, Pre-Owned Acquisition, Trade-In Appraisal Optimization, Reconditioning Optimization, New Car Inventory Analytics and Service Loaner Optimization. Drive opportunities to grow both our New & Pre-Owned Retail business and improve profitability. Provide guidance and collaboration to RVPs, Regional Aftersales Directors and store leadership to ensure operation efficiency including store specific improvement, strategic implementation and best practice sharing. Actively support all of Holman's standardized policies and processes throughout the operations. Actively assist in the development and/or mentorship of Dealership Operations' Managers, Team Leads and Supervisors. Support the Inventory Management Team by providing ongoing In-Store training, support of the store operational teams with efficiency opportunities and observational insights to ensure maximum returns on our investments. Conduct in-store observation audits to ensure compliance of the Holman Pre-Owned Playbook and provide recommendations and strategies to obtain best practice level performance. Prepare and organize internal/external reviews, including presentations when required to the Dealership Operations and Executive Leadership Teams. Conduct any Ad Hoc special projects per Vice-President of Inventory Optimization request Monitor KPIs and identify opportunities to improve, and identify areas of concern Compile and organize monthly reporting packages for Leadership Team presentations Field and address inquiries and questions on various KPIs, metrics, and procedures from the Dealership Operations Teams. Ad-hoc analysis and reporting to support the business. Perform all other duties and special projects as assigned. Education and/or Training: Bachelor's degree or equivalent work experience is required. Proficient in various desktop tools including MS Office programs (i.e. Outlook, Excel, Word, PowerPoint, Visio, Sharepoint) Relevant Work Experience: 5+ years' experience at leadership level with multiple levels of reporting relationships strongly preferred. 5+ years of dealership experience in various aspects of both the variable and fixed operations (which may include sales advisor, F & I consultant, New Sales manager, Pre-Owned Sales manager or similar related work experience. #LI-BW1 At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Click here for Washington State benefit information. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Click here for Washington State benefit information. Equal Opportunity Employment and Accommodations: Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Posted 30+ days ago
Client Support Liaison
Sun Life FinancialKansas City, MO
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Job Description
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
Job Description:
The opportunity:
- The Client Support Liaison (CSL) is responsible for the group claims client facing experience for the employer segment less than 2000 enrolled employees. The CSL represents group claims as the primary point of contact for the Client Relationship Executive (CRE) and the Employer for Group Claims Client Support. The CSL will proactively seek opportunities to increase client satisfaction with their group benefits program and will be the lead subject matter expert responding to client escalations, developing and reporting on service recovery plans, providing positive trending analysis and completing claim segment reviews to assess gaps, opportunities and training needs. The CSL is a Trusted Advisor to the CRE, employer and broker, and educates and trains on group benefit claim practices. The CSL will respond to the client's group claim needs through strong internal collaboration and partnerships.
How you will contribute:
- Collaborates with SL personnel, including Group Benefit Claim Leaders, Internal Technology partners, CRE, Client Advocate (CA) and sales in order to meet client Group Claims expectations. Proactively provide solutions while meeting client experience objectives and managing client expectations
- Establishes and maintains excellent working relationships with Employers/Brokers for their absence/ADA, disability, life and supplemental health benefit plans by providing end to end claim experience solutions, education and service.
- Primary point of contact/response for CRE/CA and Client for Group Claim inquiries related to program performance, reporting discrepancies, issue resolution and service recovery efforts.
- Proactively assesses, clarifies, and validates client claim needs on an ongoing basis. Uses client needs to propose innovative solutions to address unique needs (e.g. creation of custom reports.)
- Develops and maintains excellent working relationships with internal service departments to oversee resolution of issues, identification of root cause and participation in creation of solutions
- Partner with Implementation Consultant to ensure a seamless implementation of Group Claims products in which all questions and concerns can be addressed proactively on the front end; plays a key role in new account audits (pre/post effective date - systems, processes, talent)
- Uses internal tools to create and manage client special handling instructions and ensures all relevant client requirements are documented
- Conducts regular case reviews with claim reconciliation to assess the overall Client claims experience and provides feedback to Internal Partners to minimize areas of error, maximize automation and heighten Client satisfaction. Has the ability to adjudicate claim if immediate action is required.
- Utilizes data to influence trends for business cases and efficiencies.
- Participates in finalist and stewardship presentations, representing the Sun Life group claims value story in a consistent and confident manner; reviews group benefits claims experience information and other relevant client information to make recommendations and offers insights on their benefits program
- Acts as the liaison for clients and internal teams; displays active listening skills and bridge relationships between Clients and Home Office partners to lead the team to find creative solutions in problem solving, sharing process enhancements and innovations being delivered in the Claims
- Utilizes/updates administrative systems/platforms when applicable
- Conducts review of Performance Guarantees to ensure results delivered to client are accurate. Partners with internal resources to share areas of opportunity to drive improvement in the Client experience and reinforce positive outcomes.
- Conducts voice of the client surveys analysis to champion initiatives that will improve ration of problem free experiences.
- Adhere to all corporate policies including those related to travel expenses
- Travel Required: 10% of time depending on the Client block
What you will bring with you:
- Displays integrity through transparency, honest dealings, predictable reactions and well-controlled emotions. Demonstrate the ability to be fair and consistent in all professional dealings. Regularly acknowledge each team member's contributions and successes to the team.
- Takes ownership of action and thought. Understands value in partnership and displays a strong understanding of the culture of Sun Life, of the market, their clients and brokers
- Relationship management skills; demonstrated ability to build and foster productive and healthy relationships with sales, service, group claims personnel and other internal home office partners
- Addresses conflict by working with others to resolve differences in a professional and productive manner
- Foster strong relationships based on trust, open and honest dialogue
- Maintain and represent the integrity of our organization while balancing the needs of the client
- Demonstrates Personal Value/Personal Value Statement
- Ability to independently organize and prioritize daily/weekly working structure to meet business activity goals and Client needs
- Ability to communicate to Clients on how to most effectively work with Sun Life to the best overall claims experience
- Strong presentation, interpersonal and communication skills
- Strong negotiation and influencing skills
- Effectively develop and deliver an elevator pitch: Company, Product and Self
- Effective listening skills; note taking, recording data; active listening skills
- Proven consultation and client relationship skills
- Demonstrates resilience by reacting positively to changes and maintains poise, focus and flexibility when encountering difficulties or obstacles
- Acts with a Client Lens; demonstrates drive for results
- Adept at project management and multi-tasking
- Superior Collaboration Skills
- Strong analytical, mathematical and problem solving skills;
- 1-3 years Absence and ADA experience;
- Other Employee Benefit industry and/or knowledge of Group Benefit Services,
- College degree preferred
- Basic understanding of competitor products
Salary Range: $54,900 - $82,400
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Category:
Claims - Life & Disability
Posting End Date:
30/10/2025
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