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Support Engineer - US Government-logo
Support Engineer - US Government
Palantir TechnologiesPalo Alto, CA
A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir's impact and productivity in the US Government (USG) space depends on our ability to deliver world-class Information Systems (IS) to Palantirians. Support Engineers are the go-to people for all issues related to the hardware and software, and their work enables Palantirians to be productive both in and out of the office. Our goal is to ensure all Palantirians feel supported and receive the help they need to solve their computer-related issues. You are an analytical thinker and enjoy troubleshooting issues and finding creative technical solutions. You will make data-driven decisions ensuring that we build systems that resolve and proactively address common issues before they impact end users. You automate yourself out of mundane tasks to focus on making a larger impact. You have strong customer service skills and a customer-driven mindset. Core Responsibilities Onboard new users and provide end user support. Provide excellent customer service, Tier 1 and 2 support for all technologies (Windows desktop/server, Linux, VOIP, VTC, etc.). Support the day-to-day technical and logistical operations of our facilities and participate in an on-call rotation. Work with and manage Windows Active Directory, DNS, DHCP, and PKI. Ensure compliance of current Information Assurance (IA) policies. Maintain how-to guides on our internal Wiki to allow employees to own common workflows and solve basic issues. Continuously improve user workstation experiences through OS and application optimizations, automation, and streamlined processes. What We Value Hands-on experience with Windows user support. Additional Linux experience is a plus. Coding/scripting proficiency in at least one language, and a dedication to automating solutions. Ability to approach problems with creativity and flexibility, while working against deadlines. What We Require Active US DoD Secret or higher Security Clearance. Able to lift 30 pounds and be on your feet for up to 8 hours per day. Meet DoD 8570 IAT Level I requirements. Salary The estimated salary range for this position is estimated to be $87,000 - $115,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives. Our benefits aim to promote health and wellbeing across all areas of Palantirians' lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies. Benefits Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance Employees are automatically covered by Palantir's basic life, AD&D and disability insurance Commuter benefits Take what you need paid time off, not accrual based 2 weeks paid time off built into the end of each year (subject to team and business needs) 10 paid holidays throughout the calendar year Supportive leave of absence program including time off for military service and medical events Paid leave for new parents and subsidized back-up care for all parents Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation Stipend to help with expenses that come with a new child Employees can enroll in Palantir's 401k plan Life at Palantir We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.

Posted 2 weeks ago

Manager, Strategic Customer Support Teams-logo
Manager, Strategic Customer Support Teams
Sunbelt Rentals, Inc.Saint Albans, WV
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Manager, Strategic Customer Support Teams Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Key Accounts Service Team Mgr. As a Key Account Service Team Manager, you will provide optimum customer service in line with Company policy and Partnership Agreements in a way that builds and promotes Sunbelt's reputation for exceeding the customer's expectations through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. DUTIES & RESPONSIBILITIES Manage daily operations through direction to hourly staff to meet all internal and external customer requirements. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Provide and administers performance feedback and coaching on a regular basis to each team member. Ensure availability to employees for providing appropriate coaching, counseling, direction and resolution. Ensure employees have appropriate training and other resources to perform their jobs. In conjunction with the HR Department, assist on resolving employee relations issues expressed by team members. Create and maintain a high-quality work environment so team members are motivated to perform at their highest level. Address and deliver disciplinary and/or performance corrective action according to company policy. Assist the Senior Manager with daily operation of the Key Account Team to include the development, analyses and implementation of staffing and training needs. Work as a member/leader of special or ongoing projects that are important to area/process improvement. Manage and approve payroll time cards for hourly staff. Manage all Strategic, National and Key Account customer orders and queries in accordance with Company Policy and Partnership Agreements. Manage all customer issues in accordance with Company Policy and the Partnership Agreements. Manage all customer complaints and route complaints quickly to the Senior Manager when there is difficulty in resolving the issue(s) effectively and on a timely basis. Communicate effectively with Strategic, National, and Key Account Managers on their customers' activity, and ensure that the customers' requirements are being delivered in accordance to their Partnership Agreement. Perform other duties assigned as assigned by the manager. QUALIFICATIONS Good working knowledge of the construction and rental industry. Previous experience in a customer service and manager role. Communicates clearly and concisely. Demonstrates effective listening skills. Embraces change and acts on suggestions to improve processes and service levels. Demonstrates the ability to effectively utilize Sunbelt's point of sales system (Wynne). Maintains a strong customer service ethic, by demonstrating a positive approach toward the customers' needs. Must be a strong team player and enjoy supporting others to "get things done". Demonstrate strong organizational skills paying close attention to details in order to minimize mistakes. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Base Pay Range: $60,344.00 - 82,973.00 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes health, dental and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAP and length of service awards. You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following time off from work, subject to Sunbelt's policies: twelve to twenty-five vacation days depending on years of service; five sick days; six paid holidays, two paid half day holidays, two floating holidays, one inclusion day, and one volunteer day (unless specified in a collective bargaining agreement). Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply. If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Posted 1 week ago

PT Support Associate-logo
PT Support Associate
Tory BurchCarlsbad, CA
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence. To Land This Role: One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Occasional overnight travel may be required Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 15.00 USD - 21.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Posted 30+ days ago

Senior Consultant - Technical Support Developer-logo
Senior Consultant - Technical Support Developer
Baker Tilly Virchow Krause, LLPTampa, FL
Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Technical Support Senior Associate/Consultant responsibilities include providing escalation support for Sage Intacct client customizations and products, building utilities, tools, customized Sage Intacct pages, data fixes, and working on specialized development projects to support ongoing development efforts and strengthening Baker Tilly's internal technical capabilities. Job Responsibilities: Become a technical subject matter expert (SME) in Sage Intacct development and integrations. Communicate effectively with internal staff, external development vendors, development teams of customers, etc. Perform Baker Tilly Sage Intacct product installations. Page Customizations: Design, estimate, and deliver page script customizations for clients. Manage support queue in ZenDesk ensuring timely resolution and communication for inbound requests. Work closely with Baker Tilly Sage Intacct support to ensure quality client communication. Support existing Sage Intacct customizations and delegate/escalate to other team members as needed. As required, scope and design development projects for new customizations, applications, and features within the Sage Intacct ecosystem. Develop utilities, tools, data fixes and page scripts to support clients and internal staff. Review requests for assistance from Customer Support and delegate to appropriate personnel or research and work toward solutions as needed. Job Requirements: A Bachelor's degree or higher in Computer Science, Information Technology, or significant hands-on experience in a similar position. 2+ years' experience as a developer, ideally working on an ERP (Enterprise Resource Planning) system with significant 3rd party integrations. Hands-on experience working in PHP, Python, JavaScript, and Linux/Unix. Experience with AWS a plus. 1-2 years of experience in a consulting environment or in a role that required working directly with external customers and stakeholders. Ability to work effectively and professionally with employees at all levels of a customer's organization Strong desire to grow technically and advance career towards leadership/management positions within the team. The compensation range for this role is $85,910 to $162,890. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Posted 2 days ago

Seasonal Property Operations Support-logo
Seasonal Property Operations Support
The Scion GroupSan Marcos, TX
The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover period, lasting between 4-8-weeks. As temporary assistance for property Turnover, you will help us to provide a seamless move-out and move-in experience for our residents. Responsibilities: Performs miscellaneous maintenance duties as assigned by the manager including but not limited to painting, minor drywall repairs, replacing batteries, light bulbs, blinds and doors, caulking, power washing, trash removal and furniture removal/install. Participates in apartment inspections and assist in documentation of overall unit condition. Performs light housekeeping duties. Helps to keep grounds clean and free of debris and trash. May also perform general administrative assistance including but not limited to opening, closing and maintaining the office, clubhouse and amenities, maintaining office organization and file structure, logging and retrieving customer packages. Qualifications: All-in attitude and an eagerness to help in a variety of capacities! Good communication skills and a strong customer service mindset. Willing and able to lift and move equipment, trash bags, and other miscellaneous items both indoors and outdoors. Frequent physical movement is expected. Must be 18 years of age or older by date of start. Working Environment and Physical Demands: Extensive mobility including the ability to lift 100 lbs. as necessary, as well as ability to kneel, crouch, crawl and climb to reach items in need of repair Must be able to stand for long periods of time (8 hours or more per day) to perform the following physical activities: bending, climbing step ladders, lifting, carrying, grasping, gripping, turning, reaching above shoulders, pushing and pulling, climbing stairs; stooping and squat kneel. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Posted 30+ days ago

Technical Support Engineer I-logo
Technical Support Engineer I
Hawk Ridge SystemsLancaster, PA
Exciting Remote Opportunity for a remote TECHNICAL SUPPORT ENGINEER at leading 3D Design Software & 3D Printing Reseller, Hawk Ridge Systems! (Must be able to work 8am- 5pm EST with an hour for lunch) Do you want to work with world-class engineering, sales, and operations teams, growing your engineering career utilizing SOLIDWORKS? At Hawk Ridge Systems, we're not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights. We are currently looking for a TECHNICAL SUPPORT ENGINEER who will earn tons of SOLIDWORKS certifications as they become a SOLIDWORKS expert. This is an entry-level technical position for a degreed Engineer (recent college graduates will be considered). Proficiency in either SOLIDWORKS, Inventor, or other 3D CAD software is preferred. Applicants with computer networking and/or SQL programming are considered a plus. It's your choice if you'd like to work remotely, or from one of our U.S. offices. Please note that this role will be required to work Monday through Friday, 8-5 East Coast hours. Hawk Ridge Systems has been an industry leader for over 25 years, providing sales, training, services, and technical support for SOLIDWORKS 3D design solutions, HP and Markforged 3D printers, the Dassault Systèmes 3DEXPERIENCE platform, and CAMWorks manufacturing software. We are planning to double our business within three years, so there are so many career advancement opportunities available as you grow your career at Hawk Ridge Systems. Our culture is driven by our core values- Being People Centric (caring about our team members, customers, and our community); Driving Excellence (for ourselves and our customers); and Staying Stragile (seizing opportunities and challenges and adapting quickly). If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to make an impact with every interaction! WHAT WILL I BE DOING IN THIS TECHNICAL SUPPORT ENGINEER ROLE: Provide technical support to external customers in a post-sales capacity Develop and maintain technical expertise in SOLIDWORKS applications Learn new skills and applications as new products are launched Constantly communicate with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases WHAT DO I NEED TO SUCCEED AS A TECHNICAL SUPPORT ENGINEER: Bachelor's degree in Mechanical Engineering or equivalent experience in an IT/CS related field required Proficiency in SOLIDWORKS and SOLIDWORKS PDM is a plus; (experience with 3D CAD applications such as Inventor or Creo will also be considered) Real-world insight & knowledge of the values of 3D CAD applications in the industry Exceptional verbal and written communication skills (English), as well as outstanding customer relations skills SQL knowledge a plus Personable, hardworking, autonomous, team player with the ability to take initiative and accomplish tasks while employing a positive, solution-oriented attitude Excellent problem definition and problem-solving skills Familiarity with Microsoft Operating Systems & MS Office products Experience with TCP/IP troubleshooting is a plus Must be able to work 8-5 EST with a scheduled hour for lunch MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance Competitive Compensation Package 401(k) plan with Company Match Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays, plus your Birthday, a Diversity, Equity, & Inclusion Day, as well as Community Service Days Off! Paid Parental Leave Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineers Amazing Growth Opportunities provide unlimited opportunities for Career Development Work at a Fun, Successful, Growing 25+ year-old Company with a Team-focused Culture Work/Life Balance: We give you the Flexibility you need to succeed, and it is your choice if you'd like to work remotely or work out of one of our offices If you would love being surrounded by the best minds in the industry and want to help drive our company's success, apply for our remote Technical Support Engineer position today! Hawk Ridge Systems has determined that the new hire pay range for this role is between $49,500 and $62,000, which will allow you the opportunity to progress as you grow in your career. Your base pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc. Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hawk Ridge Systems conforms to the spirit as well as to the letter of all applicable laws and regulations. #LI-Remote #HRS123

Posted 1 week ago

Service Desk Analyst - Level 1 Technical Support-logo
Service Desk Analyst - Level 1 Technical Support
Zones, Inc.Richardson, TX
Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook. Position Overview: As a Managed Services Level 1 Service Desk Analyst, you will be the first point of contact for clients seeking support and assistance with their IT services. Your primary responsibility will be to provide timely and effective solutions to common technical issues, ensuring a high level of customer satisfaction. This role requires a strong understanding of IT fundamentals, excellent communication skills, and the ability to troubleshoot and resolve problems efficiently. Please note we are looking for candidates with shift flexibility to cover a 24/7 Service Desk, at least one day of weekend work will be required. What you'll do as the Service Desk Analyst: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative pf the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential. Client Interaction: Respond to incoming service requests via phone, email, and chat in a professional and courteous manner. Incident Management: Log and categorize incidents and service requests in the ticketing system, ensuring accurate and detailed documentation. Troubleshooting: Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions. Escalation: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication. Knowledge Base: Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team. Customer Service: Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction. Follow-Up: Conduct follow-ups with clients to confirm resolution and gather feedback on their support experience. Documentation: Document solutions and procedures for future reference and improve operational processes. Compliance: Adhere to company policies and procedures, including data protection and security guidelines. What you will bring to the team: Education: High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus. Experience: Previous experience in a customer service or technical support role is preferred, but not required. Technical Skills: Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals. Strong experience using ServiceNow. Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. Problem-Solving: Demonstrated ability to troubleshoot and resolve technical issues effectively. Customer Focus: Commitment to providing excellent customer service and maintaining positive client relationships. Teamwork: Ability to work well in a team environment and collaborate with colleagues and other departments. Shift Information: This position requires flexibility in shift scheduling, which could change depending on the needs of the business. Shifts could include day, evening, and overnight hours, including weekends and holidays. A willingness to adapt to varying shift requirements is essential. The pay range for this role is $18.00 to $20.00, depending on experience, education, and technical certifications. Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job - it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Zones participates in E-Verify. E-Verify is a system that compares information from an employee's Form I-9 to federal records to confirm their eligibility to work in the United States.

Posted 2 weeks ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Louisville, KY
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 2 weeks ago

Operations Support Specialist - Temporary-logo
Operations Support Specialist - Temporary
State of OklahomaOklahoma City, OK
Job Posting Title Operations Support Specialist- Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Enterprise Systems Services Job Posting End Date (Continuous if Blank) June 18, 2025 Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is up to $24.00 based on education and experience. Why you'll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description Location: 123 Robert S Kerr Salary: up to $24.00/hour, based on education and experience Full Time /Part Time: Temporary Work Schedule: Monday- Friday Primary Hours: 8-5 Position Description: The Operations Support Specialist is responsible for providing technology hardware support and problem-solving for computer-related tasks. Ensure outstanding service is delivered to internal and external customers. This position will maintain an accurate inventory of all OSDH technology assets. Working collaboratively across internal program areas and stakeholders, this position will deliver technological hardware solutions that assist program areas in meeting the agency's missions. This position will advise the leadership team of current costs and renewal options for technology hardware. Position Responsibilities/Essential Functions: Responsible for overall daily technology hardware support for OSDH. This includes troubleshooting system issues, participating in system upgrades, documenting processes, and providing technical support for users. Provides expertise in the effective operation of hardware solutions. Works collaboratively with internal departments to plan and analyze business systems requirements, system changes, or enhancements. Defines business processes as they relate to system enhancements. Describes the system scope and objectives to modify and configure moderately complex information systems and makes system solution recommendations as appropriate. Develops and delivers initial and ongoing end-user training in relation to new functionality, configuration, or system-related processes. Develops job aids and provides documentation to support training activities. Maintain a repository for the training for employees. Tracks and resolves business and technical hardware issues in a timely manner. Works closely with the OMES IT helpdesk to communicate and resolve reported problems. In partnership with OMES, oversee the ordering, deployment, maintenance, troubleshooting, and repair of desktop computer workstations. Create, update, and maintain a Hardware Support knowledgebase of procedure documents related to successful mission of this position. Maintain inventory and management of all hardware assets used by OSDH employees. Create and keep current the cost of all OSDH hardware assets. Maintain renewal information and communicate with program areas and IT Contract Monitor to renew technology hardware as needed. Being present in the office is an essential function of this job Other duties as assigned Other Duties Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in team environment, participating and assisting their peers. Minimum Qualifications: Bachelor's degree (B.A.,B.S) or equivalent related experience and/or training. Preferred: Three or more years in application administration and licensing, one year or more in developing documentation and user help guides or an equivalent combination of education and experience. One or more years in vendor engagement with technology implementation outcomes. Application Requirements: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. Valued Knowledge, Skills and Abilities Knowledge of process documentation methods, including workflow, touchpoints, reminders, notifications, and reporting. Knowledge of hardware specifications and hardware solutions to meet the needs of OSDH employees. Written and verbal communication skills. Detail oriented with the ability to manage multiple projects at once. Skills in problem-solving, critical thinking, and attention to detail. Ability to listen and understand reporting needs and convert those needs into useful information. Ability to work both independently and in a team-oriented environment. Ability to work in a deadline-oriented environment under direct supervision Ability to produce an accurate, timely and quality work product. Ability to establish and maintain effective working relationships with others. Ability to provide excellent customer service to both internal and external clients. Physical Demands and Work Environment: The ability to sit or stand at a computer for multiple hours a day. Entering text or data into a computer. Ability to convey detailed information to employees via electronic methods. Work is typically performed in an office setting with a climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. Being present at the office is an essential function of the job Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Posted 1 week ago

Behavioral Support Technician-logo
Behavioral Support Technician
Summit Educational ResourcesAmherst, NY
The Summit Center- 2023 and 2024 School of Excellence, as named by the National Association of Special Education Teachers (NASET) The Behavioral Support Technician is responsible for assisting the Behavioral Support Consultants in the following duties; classroom observation; data collection; training staff to implement interim behavior protocols and behavior intervention plans; and treatment integrity monitoring. Each individual also may be assigned to one or more special projects including administrative and organization tasks associated with these assignments (e.g., crisis intervention training). The Behavioral Support Technician must be able to consistently and successfully perform all essential functions of the position. Provide behavioral consultation to teams under the guidance of the Behavioral Support Consultants Provide crisis intervention for individuals and assist with classroom routines Collect, organize and maintain direct observational data Assist with training of staff in best-practice methods Complete or assist with the completion of reports Conduct all duties, responsibilities, and daily activities in accordance with current best practice and ethical guidelines Adheres to The Summit Center Core Agency Values of Adaptability, Accountability, Collaboration, Integrity, Optimism, and Respect EDUCATION and/or EXPERIENCE: Bachelor's degree in special education, psychology, or a related field; minimum of one year direct clinical or educational experience with children or adults with developmental disabilities, preferably in an educational setting. Must demonstrate knowledge and competencies in Applied Behavior Analysis including (but not limited to) understanding definitions and characteristics, legal and ethical standards, behavioral assessment, designing behavioral analytic programs, and evaluation progress. Schedule: 8:00am- 3:30pm M-F Pay: $23.30 per hour

Posted 3 days ago

Field Service/Support Technician-logo
Field Service/Support Technician
Teledyne TechnologiesTucson, AZ
Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description About Teledyne FLIR Defense Join Teledyne FLIR Defense, where we're dedicated to safeguarding lives with cutting-edge sensing and threat detection technologies. Our arsenal includes advanced surveillance sensors, handheld devices, unmanned vehicles, lasers, and more solutions that increase operational effectiveness for warfighters, first responders, and search-and-rescue teams. We're looking for passionate innovators eager to shape the future of the Defense industry. If you're mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities. #TeledyneFLIRDefenseJobs Job Summary: Field Service/Support Technician: Field Service/Support Technician (FSST): Teledyne FLIR Unmanned Integrated Solutions is the leading provider of mobile and/or fixed integrated advanced detection and surveillance systems for federal, state, and local agencies. We're now hiring professional Field Service/Support Technicians to facilitate growth in this market and ensure our continued success in meeting customer requirements. In this position, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide operating training on systems. Although the official work location - home office is in Tucson, Arizona, repair, maintenance, and upgrade activities will also occur at customer locations throughout the United States. Applicants should expect to spend up to 35% of time away from the official work location. Primary Duties & Responsibilities: Responsible for the inspection, evaluation, diagnosis, maintenance, repair and/or upgrade of advanced detection and surveillance systems to include the installation of company product(s). Position includes various aspects of product field support, to include electrical, mechanical, software and hardware maintenance and repair. Prepare material, tools, and other equipment for offsite assignment location, coordinate and travel to assignment location, perform diagnostics, troubleshooting, repair, maintenance and upgrades on advanced detection and surveillance systems. Communicate with customers to determine the nature of the service and/or repair. Perform system and sub-system testing to proactively identify issues that may potentially affect deployment of the system, provide engineers with information necessary in developing solutions to identified issues. Job Qualifications: Specific Duties: FSSTs will be paired with experienced FSSTs for several weeks for training. After the training phase, the FSST will: Provide technical onsite and telephonic support to customers on operational or maintenance aspects of advanced detection and surveillance systems throughout the United States. Serve as the customer contact on technical and service-related problems, diagnosis mechanical, electrical, hardware and software and system failures using established procedures. Determine the most cost-effective and efficient repair resolution to minimize system downtime. Prepare reports for analyses of product failure issues and potential service-related trends. Establish rapport and effectively communicate with customers, while serving as a primary customer-facing representative. Work is estimated to be 100% Customer Relations- 40% electrical, 40% mechanical, 10% software and 10% hardware. Additional Positional Requirements: Travel, at times, with little advance notice. Must be a U.S. Citizen Adapt to a fluctuating work schedule. Perform duties responsibly with minimal direct supervision. Be responsive to customer calls and provide telephonic troubleshooting. Provide professional, and courteous customer assistance during site visits. Collaborate closely with technical team to resolve technical issues (work within small team dynamic). Possess some knowledge of software, hardware, common ports, connectors, and cabling. Ability to understand usage of diagnostic tools and equipment. Trace and locate cable and wiring faults with a volt ohm meter (troubleshoot). Independently manage on-site diagnostic, repair, and maintenance (can reach back to seniors for support). Complete service reports detailing field visits utilizing Microsoft Word. Operate company vehicles, customer vehicles and rental cars (valid driver license required). Obtain a passport (potential for occasional international travel). Possess excellent time management skills. Basic knowledge of SAP (training is available). Lift up to 55 pounds. Stand up to 8 hours a day. Climb onto/into elevated platforms. Communicate in the English language- Spanish and or Arabic is beneficial. Previous experience as a Field Service/Support Technician, Automotive Technician and/or a background in electronics, electro-mechanical or information technology with troubleshooting and repair experience on computer software and hardware is a plus. Previous experience as radar repair technician, with troubleshooting and repair experience is a plus. #FLIR Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

Posted 30+ days ago

Manager Of Application Development & Support - Hyperion-logo
Manager Of Application Development & Support - Hyperion
First National Bank (FNB Corp.)Pittsburgh, PA
Primary Office Location: 626 Washington Place. Pittsburgh, Pennsylvania. 15219. Join our team. Make a difference - for us and for your future. Please note: This position is based in Pittsburgh at our Financial Center. Candidates must be local or willing to relocate to the area. It is not available for remote work The Manager of Application Development and Support is responsible for the ongoing support and enhancement of Hyperion Applications, Hyperion Server Infrastructure, SAS (Statistical Analysis System) infrastructure and SAS Applications. The incumbent will manage, direct, and mentor a staff of application development professionals in their daily activities in support of the care and maintenance of these applications. The Manager will be responsible for systems architectures and standards, data integrity and for ensuring that systems are secure, scalable, durable, and adequately supported 3 years of direct report management experience. The person must be able to manage direct reports (i.e. coaching and developing employees) while also being responsible for technical delivery. 7 years of experience in the financial services industry is a plus Experience with Hyperion tools such as Hyperion Planning, Financial Reports, Essbase, EPMA, EAS, DRM, Hyperion security configuration, and Smart View is a plus. Experience in working with finance, planning, and analytics teams to gather business requirements and develop, implement, and deliver Hyperion-based solutions is a plus. Experience in working with SQL, PL/SQL Server, and SSIS for efficient data management and integration. Excellent communication and presentation skills, with the ability to comprehend business ideas and propose innovative solutions Knowledge in SAS (Analytics software and solutions), Office Analytics, Enterprise Guide, management Console, DI Studio and CPM, showcasing a strong understanding of these tools is preferred. Position Title: Manager of Application Development and Support Business Unit: Technology Reports to: Director of Business Solutions Position Overview: The Manager, Application Development and Support is responsible for the ongoing support and enhancement of the proprietary systems utilized in the Technology Business Solutions group of the Bank. The incumbent will manage, direct, and mentor a staff of application development professionals in their daily activities in support of the care and maintenance of these applications. The Manager will be responsible for systems architectures and standards and for ensuring that systems are secure, scalable, durable and adequately supported. Primary Responsibilities: Coaching, mentoring and directing the day-to-day tasks of development resources under management to ensure work is done according to best practices for software development, ensuring that code is well-structured and efficient, and that appropriate source code and change management practices are followed. Project Management. Effective management of all phases of the System Development lifecycle to deliver projects and other maintenance and enhancement requests within timeline and budget. Effective resource management in support of the entire portfolio of work to ensure effective utilization and maximum throughput. Ensuring quality of product through sound design, development, and testing. Continual evaluation of architecture, platform, standards, process, and procedure to ensure the security, stability, durability, performance, and functionality of the systems under direction. Provides Tier 2 and Tier 3 support of applications under management and ensures response and resolution of issues in accordance with corporate service level standards. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS Minimum#### of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 7 Skills Required to Perform the Primary Responsibilities of this Position: Excellent customer service skills Detail-oriented Ability to work and multi-task in a fast paced environment Excellent management skills Excellent communication skills, both written and verbal Excellent project management skills Expert level experience with Structured Query Language (SQL), ETL tools and practices, Databases, Reporting tools, web development technologies Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Posted 2 weeks ago

Family Support Worker-logo
Family Support Worker
Youth Advocate Program IncMobile, AL
Are you passionate about helping families and making a positive impact in your community? We are looking for a friendly and compassionate individual to join our team as a Family Support Worker. In this role, you will provide essential support and guidance to families in need, helping them navigate challenges and promote healthy development. Status: Part- Time Hourly FLSA Classification: Non-Exempt Summary of Position: Family Support Workers will provide and coordinate services for children and families as guided by Individualized Service Plans (ISP). They will adhere to the YAP wraparound advocacy model of service with the integration of interventions deemed appropriate by the ISP and maintain fidelity to both YAP's model and the interventions selected for each family. Family Support Workers will carry a caseload of no more than six (6) families each. They will report to the Supervisor and Program Director. Qualifications/Requirements: Bachelor's Degree in the field of social work, psychology, human and child development, counseling, sociology, or a related field, from a college or university accredited by one of the six regional accrediting associations of the US. Minimum of one (1) year of associated experience Excellent verbal and written communication skills Basic computer skills; knowledge of electronic health record systems is a plus Bilingual/Spanish speaking is a plus Position requires reliable transportation, valid driver's license, and current automobile insurance coverage. Benefits Available: Voluntary Dental Voluntary Vision UNUM Supplemental Benefits 403(b) Retirement Savings Plan. Employee Assistance Program Pet Insurance Direct Deposit Competitive Weekly Pay Flexible Schedule Youth Advocate Programs, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.

Posted 2 weeks ago

Patient Access Support Services, Enterprise Access & Reimbursement Manager - San Jose, CA West Region-logo
Patient Access Support Services, Enterprise Access & Reimbursement Manager - San Jose, CA West Region
Bristol Myers SquibbSan Jose, CA
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Bristol Myers Squibb is looking for people who align with our Mission and have a passion to help physicians and patients prevail over serious diseases and ensure appropriate access to our medications. We are looking for smart, professional, and passionate people, like you, who want to make a difference in the lives of patients. Bristol Myers Squibb has a personal stake in developing our people not only today but for the long term. We are looking to hire our future leaders and help you reach your potential while building a career that makes you proud. Please consider this opportunity to learn about Bristol Myers Squibb, and join a stellar team of people who share your passion. The Enterprise Access & Reimbursement Manager (ARM), with focus on Hematology, Oncology, and Cardiovascular portfolio. The successful ARM candidate is a member of the customer-facing Patient Access Support Services (PASS) organization and will be responsible for developing strong, long-term relationships with customers, representing BMS Patient Access Support and Programs across a defined geography with focus on Hematology, Oncology and Cardiovascular portfolio products. This position provides access and reimbursement support, education, and resources in a professional, compliant, ethical manner, all in support of clinical decision(s) for patients. This position requires collaboration with members of the PASS program management team, matrix colleagues across Access Strategy, Field Sales, as well as the Market Access Field Team. This is a field-based position in the West Region, within the San Jose, CA geography/area. Key responsibilities include, but are not limited to: Builds and maintains professional contacts with office staff in private practice, medical group practices and/or hospitals, and others in the patient care continuum. Develops deep market access expertise in the assigned geography and anticipates implications for BMS brands (and their key competitors) in areas of enterprise focus and patient support priorities. Maintains expertise in changing healthcare landscape, including market trends and payer dynamics. Proactively shares reimbursement related education to offices as appropriate, educating staff on enrolling appropriate patients into BMS patient support programs. Reactively manages patient cases enrolled into BMS Hubs, working with office staff to facilitate continuity of care, post the clinical decision. Compliantly shares account knowledge and insights to enhance ONE BMS matrix team approach. Provides Home Office approved reimbursement related updates to District Manager and sales representatives within own geography as appropriate. Complies with all laws, regulations and policies that govern the conduct of BMS. Estimated 20%-30% of overnight travel required, based on where the candidate resides in the territory. This role reports to the Region Director of the Northeast Region. Prefer candidate to live in within territory geography boundary. Relocation is not available. Qualifications and experience we look for in a candidate: Candidates should have strong interpersonal and communication skills. Candidates should have demonstrated performance in the following skills: strategic analysis, leadership, critical thinking, leading without authority and the ability to collaborate effectively and efficiently within a matrix organization. Bachelor's degree or equivalent required with a minimum of 5+ years in pharmaceuticals and/or related Healthcare experience. Account management skills and experience in the buy and bill and specialty pharmacy market is preferred. Prior customer facing responsibility, along with patient reimbursement experience is preferred. Demonstrated strength in BMS Values - Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity As this position requires operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of Qualified Driver, as determined by the Company in its sole discretion. The starting compensation for this job is a range from $153,000-$180,000, plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/ . Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Posted 2 weeks ago

Talent Manager (Administrative & Customer Support)-logo
Talent Manager (Administrative & Customer Support)
Robert Half InternationalLas Vegas, NV
JOB REQUISITION Talent Manager (Administrative & Customer Support) LOCATION NV Las Vegas TTS Hub JOB DESCRIPTION Job Summary Our Talent Managers work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients' projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half's presence in the local business community. The typical salary range for this position is $58,000 to $68,000. The salary is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus. Qualifications: BA/BS degree preferred. 1+ years administrative or customer support experience preferred. 2+ years' experience with Business Development in a Metrics Driven environment. At least one with success in developing new business in a multi‐call, multi‐decision maker environment. Prior success marketing to and closing top level decision makers at small/medium sized businesses and cultivating mutually beneficial long term relationships. Working knowledge of current Windows Operating System, Microsoft Office Suite, and any Contact Management Application (Salesforce). Knowledge and familiarity with administrative and customer support department operations. Positive attitude and an engaging businesslike approach. Top Reasons to Work for Robert Half: EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER - For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match. PERFORMANCE = REWARD - We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com. UPWARD MOBILITY - With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond. TOOLS FOR SUCCESS - We provide world-class training, client relationship management tools and advanced technology to help you succeed. RESPECTED WORLDWIDE - Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world. OUTSTANDING CORPORATE RESPONSIBILITY - We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. In your email please include the following: The specific accommodation requested to complete the employment application. The location(s) (city, state) to which you would like to apply. For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. JOB LOCATION NV Las Vegas TTS Hub

Posted 2 weeks ago

Seasonal Maintenance Support Specialist-logo
Seasonal Maintenance Support Specialist
Hunt Companies Finance Trust, Inc.O'fallon, IL
A Brief Overview The Seasonal Maintenance Support Specialist is a temporary position that provides assistance to the maintenance team in all phases of grounds and property maintenance. This role is tasked with light repairs to residential units, landscape maintenance, and some housekeeping duties. What you will do Perform duties in the support of the Maintenance Director/Manager, COM and Warehouse teams. Responsible for meticulous upkeep of grounds, amenities, building exteriors and leasing office, parking lots and other community buildings. Assist in housekeeping duties for office areas area on daily basis. Assist in the preparation of market ready units. Assists managers with assigned maintenance tasks. Assist in the cleaning of available units, to include carpet cleaning (where applicable). Meticulously maintain curb appeal. Assist in maintaining playgrounds and other outdoor amenities. General painting as assigned. Represent the property in a professional manner, at all times. Immediately report all unsafe conditions to direct supervisor. Reliable and dependable attendance and punctuality are essential for this position. Understand and follow the proper use of equipment and chemicals including the use of personal protective equipment (PPE). Qualifications High School Diploma or GED (or equivalent) Required General knowledge of basic repairs and facility maintenance. Requires a self-motivated, team player who pays close attention to detail and who can prioritize in a fast-moving environment. Reliable and dependable attendance and punctuality are essential for this position. Must have reliable transportation. DL NUMBER - Driver's License, Valid and in State Required Compensation We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $16.86 - 19.81/hr. You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position). EEO/ADA The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #ZRHMH

Posted 30+ days ago

Support Center (Service Desk) Manager-logo
Support Center (Service Desk) Manager
Contact Government ServicesMiami, FL
Support Center (Service Desk) Manager Employment Type:Full Time, Mid-level /p> Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Qualifications: Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science. Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Demonstrated experience re‐engineering or setting up service desks according to industry best practices. Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment. Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity. Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships. Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness. Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques. Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs. Demonstrated experience developing a customer care philosophy that ensures customer satisfaction. Demonstrated experience analyzing service desk performance through various statistical and reporting methods. Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy. Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $57,400 - $73,800 a year

Posted 30+ days ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Georgetown, TX
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 3 weeks ago

Airframe, Propulsion, And General (Apg) Technician - F-16 Contract Logistics Support (Cls) - Foreign Military Sales (Iraq)-logo
Airframe, Propulsion, And General (Apg) Technician - F-16 Contract Logistics Support (Cls) - Foreign Military Sales (Iraq)
Vectrus (V2x)Madison, MS
Major Job Activities Key Responsibilities: 25% - Train, advise, assist, and integrate IqAF maintenance personnel on APG systems including propulsion, hydraulics, and airframe components. 25% - Perform and supervise scheduled and unscheduled maintenance tasks to ensure safe and mission-ready aircraft. 15% - Use and instruct IqAF in proper use of technical data, schematics, and maintenance documentation. 10% - Conduct engine runs, operational checks, and system troubleshooting on the flightline. 10% - Document maintenance actions accurately in accordance with approved systems and procedures. 10% - Recommend process improvements and assist in normalizing IqAF APG operations. 5% - Support additional duties and team integration as directed by Site Leadership. Material & Equipment Directly Used Flightline support equipment, hand tools, diagnostic systems, propulsion system test tools, technical manuals, Microsoft Office Suite. Working Environment Flightline and maintenance hangar setting in a deployed environment; exposure to extreme temperatures and aircraft operations. Physical Activities Lifting, bending, standing, and working in confined spaces; exposure to noise, fumes, and high-pressure systems. Qualifications Education: High school diploma or equivalent required. Technical school training preferred. Certifications: USAF 7-skill level (Craftsman) in Airframe, Propulsion, or APG systems preferred. Experience: 8 to 10 years of relevant experience in this specialty field. Other Requirements: U.S. Citizenship; eligible for Secret clearance; capable of worldwide deployment including the Middle East; prior international maintenance support experience preferred. Skills and Technology Used: Maintenance documentation systems, technical order interpretation, propulsion diagnostics, Microsoft Office. Contingent Upon Contract Award.

Posted 30+ days ago

Direct Support Professional-logo
Direct Support Professional
Challenge UnlimitedEdwardsville, IL
Description: We're seeking someone who is wanting to make a difference in someone's life as a Direct Support Professional (DSP) at Challenge Unlimited, Inc/Residential Options in Edwardsville, IL. No experience! No Problem! We provide all the PAID training needed to provide the best care. Individuals with intellectual and developmental disabilities need people in their lives who provide them with assistance and instruction on completing tasks most people take for granted. The people who provide this help and training are called Direct Support Professionals, or DSPs. At Residential Options, our DSPs work in residential settings helping our clients learn new skills, reach life goals, and turn houses into homes. DSP's report to the Director of Residential Options or Qualified Intellectual Disabilities Professional (QIDP). Position Summary: Shift: Full-Time Hours: You can be scheduled for any of the following shifts: 2pm-10pm, 3pm-11pm, 4pm-12am. Salary: $19 dollars per hour + BENEFITS! Location: Edwardsville, IL Responsibilities: Ensure clients receive their medication on time. Support clients who can't move on their own. Help clients dress, bathe, eat etc. Assist clients with physical therapy exercises. Cook meals according to the customer's restrictions. Help with their shopping. Do necessary housekeeping and laundry to maintain a clean environment. Provide emotional support. Inform physicians or supervisors about uncommon events. Act quickly and responsibly in cases of emergency. Report behaviors, accidents, new issues to RSM. Documentation in a Residents file of services provided, health, behaviors or uncommon events. Taking residents out into the community for activities to promote social skills, independent skills, creativity, clubs, sports, games, etc. Requirements: High school diploma or equivalent required Must pass a criminal background check Must pass a child abuse & neglect background check Must pass a motor vehicle background check Must be at least 21 years old Have a valid driver's license Must pass state required CASAS literacy assessment prior to employment. CPR, 1st Aid, Crisis Prevention Institute (CPI), Med Passing and DSP training provided by the company must be successfully completed within the first 4 months and annually thereafter to maintain the position proficient with computer and typing skills. Benefits: Life Insurance Medical with Rx & Vision Dental Short-Term and Long-Term Disability Supplemental Term Life Holidays Vacation Personal Days Sick Days Funeral Days 401K EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Posted 30+ days ago

Palantir Technologies logo
Support Engineer - US Government
Palantir TechnologiesPalo Alto, CA
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Job Description

A World-Changing Company

Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

Palantir's impact and productivity in the US Government (USG) space depends on our ability to deliver world-class Information Systems (IS) to Palantirians. Support Engineers are the go-to people for all issues related to the hardware and software, and their work enables Palantirians to be productive both in and out of the office. Our goal is to ensure all Palantirians feel supported and receive the help they need to solve their computer-related issues.

You are an analytical thinker and enjoy troubleshooting issues and finding creative technical solutions. You will make data-driven decisions ensuring that we build systems that resolve and proactively address common issues before they impact end users. You automate yourself out of mundane tasks to focus on making a larger impact. You have strong customer service skills and a customer-driven mindset.

Core Responsibilities

  • Onboard new users and provide end user support.
  • Provide excellent customer service, Tier 1 and 2 support for all technologies (Windows desktop/server, Linux, VOIP, VTC, etc.).
  • Support the day-to-day technical and logistical operations of our facilities and participate in an on-call rotation.
  • Work with and manage Windows Active Directory, DNS, DHCP, and PKI.
  • Ensure compliance of current Information Assurance (IA) policies.
  • Maintain how-to guides on our internal Wiki to allow employees to own common workflows and solve basic issues.
  • Continuously improve user workstation experiences through OS and application optimizations, automation, and streamlined processes.

What We Value

  • Hands-on experience with Windows user support. Additional Linux experience is a plus.
  • Coding/scripting proficiency in at least one language, and a dedication to automating solutions.
  • Ability to approach problems with creativity and flexibility, while working against deadlines.

What We Require

  • Active US DoD Secret or higher Security Clearance.
  • Able to lift 30 pounds and be on your feet for up to 8 hours per day.
  • Meet DoD 8570 IAT Level I requirements.

Salary

The estimated salary range for this position is estimated to be $87,000 - $115,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.

Our benefits aim to promote health and wellbeing across all areas of Palantirians' lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.

Benefits

  • Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
  • Employees are automatically covered by Palantir's basic life, AD&D and disability insurance
  • Commuter benefits
  • Take what you need paid time off, not accrual based
  • 2 weeks paid time off built into the end of each year (subject to team and business needs)
  • 10 paid holidays throughout the calendar year
  • Supportive leave of absence program including time off for military service and medical events
  • Paid leave for new parents and subsidized back-up care for all parents
  • Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation
  • Stipend to help with expenses that come with a new child
  • Employees can enroll in Palantir's 401k plan

Life at Palantir

We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.

In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office.

If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.