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Process Improvement Specialist - Patient Access Support-logo
Children's Healthcare of AtlantaNorth Atlanta, GA
Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Variable Work Day(s) Variable Shift Start Time Variable Shift End Time Variable Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions. (Quality & CS Only): Develops, maintains, and provides service line scorecards and associated action plans to leadership. Consults with campus and service line teams and committees on outcomes, results, and improvement planning. Drives clinical process improvement to enhance and positively impact patient experience. Works directly with medical or surgical areas of care such as Emergency, Urgent Care, and Ambulatory Surgery. Experience Four years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare Experience in revenue cycle, finance, or project management Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact Preferred Qualifications Master's degree in healthcare, business, engineering, or related field Certification in facilitation, process improvement, project management, or related field Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service) Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact Education Bachelor's degree or 10 years of experience in revenue cycle at managerial level Certification Summary Six Sigma Green Belt or Epic Systems (revenue cycle) within one year of employment Knowledge, Skills, and Abilities Demonstrated critical thinking and process improvement skills Independent judgment and action skills in order to facilitate needed change in practice Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously Demonstrated supervisory, instruction, and/or mentoring skills Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio) Demonstrated statistical analysis skills (clinical, operational, customer service, financial) Job Responsibilities Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets. Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes. Communicates team recommendations effectively. Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff. Develops supporting instructional materials that enhance the learning objectives. Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance. Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign. Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects. Develops quality, service, and financial metrics to assess the overall success of improvement efforts. Evaluates and implements new initiatives that assist in the achievement of system goals. Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean. Participates in the achievement of organizational-directed department goals. Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle). Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Quality

Posted 30+ days ago

Customer Support Team Lead-logo
CanopySouth Jordan, UT
Customer Support Team Lead Canopy Tax, South Jordan About Us Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. Our goal is to help our clients unlock the firm they've always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. Click here to see why our clients love Canopy. Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more! The Opportunity We're looking for a Customer Support Team Lead to help coach, develop, and support our team of Customer Support Agents. You'll report to and work closely with the Customer Support Manager and play a key role in building an exceptional support experience for our customers. This is a people-first leadership role with a focus on delivering high-quality service, driving team performance, and helping our support agents grow and thrive. Key Responsibilities: Lead a team of Customer Support Agents, ensuring exceptional service across phone, chat, and email channels Provide day-to-day coaching, guidance, and support to team members to drive individual and team performance Conduct regular 1:1s, performance check-ins, and coaching conversations Monitor and analyze key support metrics including CSAT, availability, efficiency to ensure team goals are met or exceeded Own QA reviews for support conversations and provide regular feedback Act as a point of escalation for complex or sensitive customer issues, modeling effective resolution strategies Foster a positive, collaborative, and high-performance team culture Identify and implement opportunities to streamline support processes, improve workflows, and enhance documentation Help onboard and train new support team members Collaborate cross-functionally with Product, Engineering, and Success teams to share customer feedback and solve problems Contribute to the creation and maintenance of internal resources, including team documentation Skills you'll need: 2+ years of experience leading teams Experience in customer-facing roles Exceptional interpersonal skills with a passion for coaching, mentoring, and team development Deep commitment to delivering outstanding customer experiences Excellent written and verbal communication skills, with the ability to communicate clearly and compassionately Highly organized and capable of managing multiple priorities in a dynamic, fast-paced environment Experience with support tools like Zendesk, Intercom, or similar Data-driven mindset with the ability to analyze and act on team performance metrics A proactive, empathetic approach to solving both customer and team challenges We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway. Why You Want to Work Here: Flexible Paid Time Off - that you're actually encouraged to use plus 10 company holidays! ️ Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only. 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting. Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP). Paid New Parent Leave & Birthing Parent Leave - so you're able to care for your little ones. Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage. Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians! Company Events - including monthly company-wide meetings, summer parties, and more. ERG Committees - drive initiatives around education, community outreach, recruiting, and onboarding, fostering an inclusive workplace and diverse employee engagement. Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We've got you covered. Our Values: We approach our work every day with a few things in mind: Own - we own this place! We focus on outcomes, holding ourselves & each other accountable. Win - we win by delighting our customers with the very best products and services. Do Good - we work hard to be good people! Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback. To learn more about us & our values, click here. Interviewing @ Canopy: We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy: Once your application is received, we will review it and get back to you if we feel like it's a mutual fit! 20 minute phone call with the People Team 45-60 minute video or in-person interview with the Hiring Manager 1-3 rounds of interviews depending on the role Final Interview Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call. Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews-our hiring teams will always make sure to save time for questions at the end! Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Posted 30+ days ago

Store Support Teammate-logo
The BuckleMerrillville, IN
Summary The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise. Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Monitor and recognize security risks and thefts, and know how to prevent or handle these situations. Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers. Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks. Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities for this position. Part-time Benefits Benefits Available (after applicable waiting period): Teammate Discount Performance Bonuses Employee Assistance Program 401(k) (subject to additional requirements) Paid Sick Time (where required by state) Education and/or Experience No prior experience or training. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Posted 30+ days ago

Clinical Support Staff - Medical Assistant-logo
Axesspointe Community Health CentersBarberton, OH
Description SUMMARY: Clinical Support Staff play a critical role in the delivery of quality medical care within the context of a federally qualified community health center. The Clinical Support Staff functions under the supervision and guidance of the Health Center Administrator. Participates in the multi-disciplinary process of providing care and treatment to patients and provides clinical support and technical assistance to the professional medical and other staff. Clinical Support Staff is responsible for functioning within the scope of practice for their licensure or certification. Clinical Support Staff must be able to manage a demanding workload with accuracy. Position requires excellent customer service skills with patients and their families, other staff, providers, vendors, and the public. SUPERVISOR: Health Center Administrator DUTIES AND RESPONSIBILITIES: Conduct pre-visit planning at least one day in advance of each scheduled patient appointment. Assist providers with patient office visits, including rooming patients, documenting patient's history, and recording vital signs. Prepare, administer, and document medications and/or procedures as directed by the medical provider. Provide counseling and health education to patients by providing necessary literature and instruction for continuity of care. Follow all OSHA regulations for hazardous materials. Prepare exam rooms, including cleaning after each patient, upkeep, and re-stocking of supplies. Perform all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Work effectively within a team environment by: exchanging honest and constructive feedback, supporting team goals, encouraging other team members, and collaborating with patient care team members to consolidate work, solve problems, create efficiencies, and reduce costs. Execute responsibilities within a team structure with minimal supervision. Demonstrate flexibility/adaptability in meeting environmental constraints and demands. Assume accountability for demonstrating behaviors consistent with API's written policies and procedures. Ability to lift, carry and store clinical equipment and supplies within the center as directed. Follow Health Department guidelines regarding communicable diseases. Document all nursing care consistent with professional standards utilizing the agency approved electronic health record. Communicate appropriate information, both verbal and written, diplomatically with patients and staff, including those which may be of a sensitive nature to ensure continuity of care. Address all incoming phone calls, patient requests, and voicemail throughout the day. Respond to all telephone encounters, fax inbox, and scan inbox throughout the day. Protect confidential information of patients from unauthorized use or disclosure. Coordinate inventory, order processing and distribution of products and services. Ensure appropriate distribution of tasks within your team. Participate in daily huddles. Attend regular department meetings and effectively train/educate the team. Ensure daily duties, logs and checklists are being completed accurately. Adhere to departmental policies and procedures. Per Ohio Revised Code 2151.421, any clinical support staff who know, or has reasonable cause to suspect based on facts that a child under eighteen years of age, or a person under twenty-one years of age with a developmental disability or physical impairment, has suffered or faces a threat of suffering any physical or mental wound, injury, disability, or other condition of a nature that reasonably indicates abuse or neglect of the child must make a report to child protective services or law enforcement. The Essential Duties and Responsibilities above represent the most significant duties of this position but does not exclude other occasional work assignments that would be within the qualification and responsibility levels of the position Requirements MINIMUM QUALIFICATIONS: Graduation from an accredited nursing program, or certification as a medical assistant. Holds and maintains an unrestricted LPN license in the State of Ohio or holds a certified medical assistance certification. Holds and maintains BLS certification through the American Heart Association Ability to read, write and speak English Two to five years of community health experience preferred. Computer competency to include use of work processing, e-mails, and internet. Previous experience with electronic health record technology is preferred LICENSES OR CERTIFICATIONS REQUIRED: LPN License - State of Ohio or Certification in Medical Assisting COMPLIANCE: This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation. Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Posted 30+ days ago

Tier 2 Systems Admin Support-logo
Lockheed Martin CorporationHerndon, VA
Description:Space is a critical domain, connecting our technologies, our security and our humanity. While others view space as a destination, we see it as a realm of possibilities, where we can do more - we can innovate, invest, inspire and integrate our capabilities to transform the future. At Lockheed Martin Space, we aim to harness the full potential of space to cultivate innovation, reduce costs, and push the boundaries of what technology can achieve. We're creating future-ready solutions, focusing on resiliency and urgency through our 21st Century Security vision. We're erasing boundaries and forming partnerships across industries and around the world. We're advancing spacecraft and the workforce to fuel the next generation. And we're reimagining how space can connect us, ensuring security and prosperity. Join us in shaping a new era in space and find a career that's built for you. This role will support the Strata program based out of Herndon, VA. The Systems Engineer will be a member of the Operations Team who support our enterprise system and services to ensure Strata systems operate well and customer needs are met. As part of the Operations team, you will collaborate with the customer, subcontractors, local engineers, and geographically dispersed teammates and customers to ensure GVS systems operate well according to contractual requirements Perform systems maintenance such as security scans, software patching, and troubleshooting operational issues Work with customers to solve issues and answer questions regarding GVS capabilities and services. Regular on-call support, outside of 6 am- 6 pm, is required for this position and requires the ability to physically access the Herndon DEP II facility. This position requires a current TS/SCI clearance #LI-CS1 Basic Qualifications: Experience with Red Hat Enterprise Linux or similar distros Prior Help Desk or technical customer service experience Experience with systems maintenance Security+ Certification (or equivalent DoD 8140 certification) prior to start date Current Active Top Secret required to start. Must have the ability to obtain and maintain a TS/SCI Desired Skills: AWS Experience Basic scripting experience Experience with Zabbix, Matomo, or ELK Experience with Geospatial visualization applications or GIS technologies (Google Earth, ArcGIS, OpenLayers, Cesium) Experience with the SAFe Agile Processes and Agile Programs/Projects #LMSpaceSoftwareEng #LMSpaceSystemsEng Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: TS/SCI Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: Standard Monday to Friday 40 hour work week Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: SPACE Relocation Available: Possible Career Area: Systems Engineering: Other Type: Full-Time Shift: First

Posted 4 weeks ago

Application Support Administrator-logo
Clark InsuranceOverland Park, KS
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Direct Support Worker - Community Adult Program-logo
CatalightDublin, CA
Are you a self-motivated and reliable person who can work with adults with disabilities while helping them develop their skills and grow? Then we need you! Our Kaleidoscope Community Adult Program needs your talent to work in a caring and supportive environment to allow our clients to increase skills in various areas, meet their goals, and reach their full potential, both now and in the future. Under the direction of the Care Coordinator, Assistant Program Manager and Program Manager , the Direct Support Worker works with adult learners with intellectual and developmental disabilities to ensure that they have access to the support, encouragement, tools, resources, and knowledge to lead happy fulfilling lives. The Direct Support Worker works with individuals and their families to develop individualized personal goals, and then establish and monitor action plans to help them reach these goals. Our skilled staff will provide you with the training you need to feel comfortable and confident in all aspects of the role. ESSENTIAL FUNCTIONS Supervise and train participants on the skills needed to perform specific tasks, routines, and personal life activities by applying a systematic process to improve participant's ability to set goals, take action, and maximize strengths. Assist participants in reinforcing essential life skills and/or teaching new skills. Coach participants to stay on task, and cultivate a support network between participants, other coaching team members, family and community members. Supervise, monitor, and assist participants as necessary to maintain healthy, safe environment, and maximum participation in program activities, on site and in the community. Provide support to clients with basic living skills which includes toileting, hygiene care, food prep, feeding assistance, dressing, chores, and other activities that are fundamental to daily living. Assist with planning, organizing, developing and implementing program activities for both large and small participant groups. Implement IPP goals and behavioral intervention plans as directed by Program Managers and Care Coordinators. Documents any unusual or special incidences with participants via Special Incident Report ("SIR"), and coordinates with Program Manager for reporting of suspected abuse. Provide updates to parents regarding participants' progress and needs. Work with Easterseals Northern California team members and community resources to enhance quality of program and services provided. Procure and prepare daily snacks for participants and ensure clean-up of work/activity areas. Provide transportation to participants (must be 21 years of age to operate company vehicles). Conduct weekly inventory of program supplies and inform Program Manager of inventory needs. Must adhere to all federal, state, and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies QUALIFICATIONS Minimum Education, Experience & Training Equivalent to: High school Diploma or GED required. Must be at least 18 years of age (21 years to operate company vehicles). One year experience working in a team environment coaching and/or teaching adults with intellectual and/or developmental disabilities a plus but not required. Knowledge, Skills & Abilities: Effective communication skills and an ability to interact respectfully and sensitively with clients, client's family and ESNorCal staff. Committed to ESNorCal values, including resilience and inclusion. Ability to work with up to three clients during a single session. Passionate about teaching and training. Patience and a positive attitude. Establish a comfortable and supportive relationship with individuals receiving services. American Sign Language or bilingual ability a plus. Demonstrate good judgement and decision-making skills. Exercise confidentiality and discretion pertaining to the work environment. Transport participants in company vehicle (if over 21 years of age). Physical Requirements: Constant walking (65%) and supervision of participants (75%). Constant speaking and listening (75%) to participants and others. Frequent use of arms and fingers to grasp, equipment, utensils, and dishes (60%). Frequent bending, reaching, squatting, kneeling, twisting in order to interact with participants (50%). Occasional using upper and lower torso, arms, and legs to assist in lifting or transferring participants of up to 50 lbs. (20%). Occasional sitting and maintaining close visual attention to write reports and using arms and hands to operate computer (5%). Occasional walking to, bending to enter, sitting, and using upper and lower limbs to drive car (5%). Ability to stand or sit for extended periods of time, stand for up to 6-8 hours a day. Ability to physically implement behavior management strategies including responding to physically aggressive behavior. Visual and auditory ability to work with clients, staff, and others in the workplace continuously. Ability to utilize computer, cell phone (iPhone). Frequent proofreading and checking documents for accuracy. Must be able to communicate effectively within the workplace, read and write using the primary language within the workplace. CONDITIONS OF EMPLOYMENT Must obtain and maintain criminal record clearance through the Department of Justice. The People & Performance department must analyze DOJ/FBI live scan reports in accordance with applicable federal, State, and local laws as well as fitness for position. Must have a valid California Driver's License with Insurance and maintain a clean driving record. Must pass health screenings, obtain vaccinations, and clear TB testing based on company policies. Must obtain and maintain: Clearance through the Office of Inspector General. CPR certificate and QBS SafetyCare certificate. National Provider Identifier (NPI). Attend all assigned training. Time Type: Part time Compensation: $21.00 to $22.00 per hour The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Easterseals Northern California is an equal opportunity employer.

Posted 1 week ago

Support Lead Part Time-logo
Five Below, Inc.Sunset Valley, TX
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 30+ days ago

M
Mavenir plcRichardson, TX
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers. Role Summary Job Description: Design and document product details to provide detailed insight into the technical specifications and architecture for products and services. Facilitate requirements gathering process. Prepare different types of technical designing documents. Perform installation of different Mavenir products such as EPDG, SeGW, vMC2, SFCS and SMSF. Generate and Implement Acceptance Test Plan (ATP) design, creation, and execution. Reproduce issues in lab environment. Interact with technical and non-technical teams for reported issues. Provide responses and technical answers to customers and other team members regarding issues. Deploy different Mavenir products in each production site. Design and implement production network configuration and integration. Perform routine software version checks and other health checks on all nodes. Maintain responsibility for KPIs and measurements. Prepare detailed report containing the performance factors with respect to the CPU and memory usage of the software applications. Integrate the Mavenir messaging products with third-party IMS, Archival, subscriber DB, and legacy products in customer environments. Perform Network integration tests, interoperability tests and execute feature acceptance tests. Serve as a subject matter expert on various protocols' interactions with the company's proprietary systems. Position is fixed location based in Richardson office; however, telecommuting from a home office may also be allowed. Key Responsibilities Network Function Virtualization (NFV) concept NFV components, including Virtual Network Functions (VNFs) Open stack Cloud Installation and Configuration Experience in three of the following 3GPP based Telecom Messaging flows and Protocols: SS7, RCS, SIP, MSRP, SMTP or MM4, SMPP, HTTP or HTTPS, DIAMETER, LDAP, IPSec, and DNS Test plan preparation and execution Defect tracking for RCA or closure Network design, acceptance criteria, and test-plans utilizing industry specifications and latest technological trends in telecommunications Transaction Logs (TRLs), Call-Trace, Wireshark traces, and application logs Job Requirements Job Requirements: Requires a Bachelor's degree in Computer Science, Telecommunications Engineering, Computer Applications or a directly related field plus five (5) years of experience in design, deployment, configuration and testing of virtualized messaging products in Openstack cloud or cloud enviroments or a Master's degree plus two (2) years of experience in experience in design, deployment, configuration and testing of virtualized messaging products in Openstack cloud or cloud environments. Must have two (2) years of experience in each of the following (experience may be gained concurrently): Network Function Virtualization (NFV) concept NFV components, including Virtual Network Functions (VNFs) Open stack Cloud Installation and Configuration Experience in three of the following 3GPP based Telecom Messaging flows and Protocols: SS7, RCS, SIP, MSRP, SMTP or MM4, SMPP, HTTP or HTTPS, DIAMETER, LDAP, IPSec, and DNS Test plan preparation and execution Defect tracking for RCA or closure Network design, acceptance criteria, and test-plans utilizing industry specifications and latest technological trends in telecommunications Transaction Logs (TRLs), Call-Trace, Wireshark traces, and application logs This position qualifies for the employee referral program. 40 hours/week, 9:00am-5:00pm. To apply, go to https://mavenir.com/about/?sc=careers and search for Req# R0015152. Accessibility Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail careers@mavenir.com or call: +1-469-916-4393. We will make a determination on your request for reasonable accommodation on a case-by-case basis. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

Posted 30+ days ago

Distribution Ops Support Associate-logo
GopuffCherry Hill, NJ
Gopuff is seeking a DistributionOperations Support Associate to join the Distribution Center Team. The DistributionOperations Support Associate plays a key role in ensuring a smooth and secure entry process at our DC1 facility. This position will be responsible for monitoring access, checking in drivers, and enforcing basic security protocols. You Will: Monitor the main entryway via a camera system and grant access to authorized individuals. Act as the facility's primary access personnel, ensuring only approved individuals enter the site. Check in drivers using the log system and communicate their arrival details to the team. Direct drivers to the appropriate door or staging area. Conduct general bag checks for employees departing the building. Maintain a clean and organized work area. Miscellaneous office responsibilities including, but not limited to: data entry, records filing, and other miscellaneous office tasks as needed. You Have: Strong attention to detail and ability to follow security procedures. Clear and professional communication skills. Basic computer skills for logging and monitoring activity. Ability to work independently and stay organized in a fast-paced environment. Prior experience in security, logistics, or operations support is a plus. Work Schedule & Pay: Option 1 - Morning Shift:7:00 AM - 3:30 PM Option 2- Evening Shift: 3:00 PM - 11:30 PM Pay Rate: $17.00/hour Benefits: We want to help our employees stay safe and healthy. We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees. We also offer: Gopuff employee discountCareer growth opportunitiesInternal rewards programsAnnual performance appraisal At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes. And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you're hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Posted 30+ days ago

Social Worker II For Maternity Support Services-logo
Sea Mar Community Health CentersWashougal, WA
Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization Social Worker II for MSS - Posting #27029 Hourly Rate: $31.40 Position Summary: Full-time Social Worker II position available for our Maternity Support Services program in Washougal, WA. This is a great opportunity to work with expectant moms and babies in a community health setting. The Social Worker is to provide brief, culturally relevant counseling interventions, education, case management and crisis intervention to clients based on areas identified in screening/assessment and in keeping with the core services of the First Steps program. The Social Worker will also be providing brief depression and anxiety screenings. Duties and Responsibilities: Introduces clients to integrated MSS services (either in home or at clinic) and performs systematic social services screening to determine current status and needs in a variety of areas. Based on identified client needs, makes referrals to appropriate agencies/services or provides information and assists clients for self-referral. Provides advocacy as needed to encourage participation in implementing the care plan or to resolve problems which are interfering with active participation in the care plan (such as transportation or language barrier). Charts notes of the services provided as required by the state and agency in Sea Mar's Electronic Health Records. Reports any unusual incidents to their manager or the Preventive Health Services Director. The Social Worker II is a state mandated reporter, as such; he/she will report to the state any suspected case of child/elder abuse or neglect as mandated by WAC. Complete thorough, culturally sensitive, psychosocial assessments which include: Personal history (cultural background, health status, coping strategies, mental health status, substance use, abuse and violence); current family functioning; review of support systems (formal and informal); and basic physical needs. This assessment is shared with the client and team members to assure that all relevant psychosocial issues are addressed in the care planning. Other duties will be assigned as necessary. Qualifications: Master's degree from an accredited university and licensure in the state of Washington as a Licensed Mental Health Counselor, Licensed Independent Clinical Social Worker, Licensed Social Worker, Licensed Marriage and Family Therapist, or Licensed Psychologist. Experience working with underserved populations such as, but not limited to, those who have limited English speaking skills, are homeless, and migrant and seasonal workers. If the patient requires services beyond brief intervention, the Social Worker II is responsible for coordinating the timely referral to behavioral health services. Must have ability to recognize, support and describe healthy parenting from a family strengths perspective. Must have understanding and respect for cultural differences as well as diverse kinds of families Must have access to an insured vehicle and be able to make home visits. Bilingual in English/Spanish or English/Russian preferred but not required. What We Offer: Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of: Medical Dental Vision Prescription coverage Life Insurance Long Term Disability EAP (Employee Assistance Program) Paid-time-off starting at 24 days per year + 10 paid Holidays. We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. How to Apply: To apply for this position complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Alena Fureyster, MSS Program Manager, [email protected]. Sea Mar is an Equal Opportunity Employer Posted 10/22/2024 External candidates are considered after 10/25/2024 This position is represented by Office and Professionals Employees International Union (OPEIU) Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html

Posted 30+ days ago

Support Lead Part Time-logo
Five Below, Inc.Terre Haute, IN
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 30+ days ago

Desktop Support Analyst I (Corp) - 1St Shift-logo
Turbocam InternationalBarrington, NH
Join a team of professionals where you will be responsible for providing first tier technical and user level management and support of the company's desktop and laptop computers, software, and related peripheral technology. Come Build with Us by: Tracking and managing hardware and software, including asset inventory. Developing and maintaining standardized desktop and laptop images. Building and deploying desktops and laptops as required using imaging software. Effectively utilizing work order ticketing system to manage operational tasks. Providing desktop hardware and software troubleshooting and support, including but not limited to: Software installation and configuration, hardware upgrades and repairs, warranty exchanges, and retired hardware disposal. Maintain printers, projectors and other peripheral technology. Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment. Provide user assistance in the specification and procurement of new software. Provide user assistance and coaching in the best practice use of existing software and hardware. Assist with implementation of new software and major software upgrades. Complete quarterly training as defined by supervisor. Perform other duties as necessary. Bring Your Expertise: Associates degree in a related field. 2-5 years of Help Desk experience required. Proficient in MS Office: Outlook, Word, and Excel. Must be highly customer focused and service oriented. Must have good attention to detail and high analytical problem solving abilities. Our Culture in Action: Here at TURBOCAM, we have a Commitment to Excellence in everything that we do - whether that's the delivery of flow path components and innovative manufacturing solutions, our relationships with customers around the globe, or the investment in those that make TURBOCAM such an exceptional place to work. We make this commitment to you by: Offering a robust benefits package including Medical, Dental, Vision, Life, 401k, Short and Long-Term Disability, Paid Parental Leave, quarterly bonus, and medical opt-out eligibility. Supporting your work-life balance with PTO accrual from day one, complemented by paid holidays and annual volunteer time. Elevating your health and wellbeing through our fitness centers, basketball court, squash court, walking trails, free fitness classes, and visits from our on-site chiropractor. Empowering your creativity in professional growth and educational development, with our state-of-the-art Educational Center with on-site dedicated staff, training and development opportunities, and tuition reimbursement programs. Embracing opportunities to have fun, and enjoy each other's company at our regular luncheons, company celebrations, and events. Advancing Our Mission The creation of our Mission has led us to honoring God and supporting Christian service to people, creating wealth for our employees, and committing to integrity in our business and personal relationships. We take ownership of our Mission by supporting charitable organizations, whether that's through donations, fundraising events, or other initiatives. We're more than just a company; we're a community! Learn more about TURBOCAM and our Mission at www.turbocam.com. All offers of employment are contingent on the satisfactory results of a pre-employment drug screening and background check, both arranged and paid for by TURBOCAM. This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. EOE/Veterans/Disabled

Posted 30+ days ago

Personal Assistant (Direct Support Professional)-logo
Youth Consultation ServicesPaterson, NJ
Dedicated. Compassionate. Inspiring. Rewarding. These are just some of the words to describe what it's like working at YCS. YCS employees are devoted professionals who have a passion for helping children, adolescents and adults. Do you share the same qualities? Sawtelle Buffalo Program in Paterson, NJ provides residential care for adults with intellectual and/or developmental disabilities in a group home setting. The program is currently hiring for a Personal Assistant. Personal Assistants are expected to have a unique sensitivity to recognize and appropriately respond to clients who may have evidenced difficulties. Provide quality daily care (personal hygiene, housekeeping, meal preparation, and other related tasks) to ensure the health and safety of clients in the residence and community. Duties and Responsibilities Include: Assist clients in meeting their individual goals and objectives as defined in their Individual Habilitation Plan. Dependent on client's IHP, teach/support the client with the following: bath, toilet, change adult absorbent underwear and linens, grooming and dressing, and self-administration of medication. Demonstrate a basic understanding of medications, purpose and side effects. Demonstrate proper body mechanics and mobility transfer technique to prevent injuries. De-escalate potential crisis situations and if necessary be prepared to control client physically. Keep accurate and timely records. Job Requirements: High school degree or equivalent Valid driver's license Experience working with developmental disabilities preferred YCS provides a competitive compensation package. Benefits for full-time employees include: Medical, Dental, and Vision Paid time off Life insurance / disability benefits/ health and wellness programs 403 (B) savings and investment plans Potential public service loan forgiveness Shifts Available Full Time, Part-time, and on-call

Posted 30+ days ago

Process Support Specialist - Business Insurance-logo
Marsh & McLennan Companies, Inc.Chicago, IL
About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment. A day in the life. As our Process Support Specialist on the client service team, you'll work closely with our professionals to ensure that client service processes are executed thoroughly. You will review insurance policies against sold proposals, articulate discrepancies clearly, and manage key details in our agency management systems. Your insights will help us improve our procedures, and you will play a vital role in maintaining data integrity and fostering effective communication within the team. Our future colleague. We'd love to meet you if your professional track record includes these skills: 2+ years of experience in working in a commercial Property & Casualty Account Manager or Client Service Representative role within an insurance agency Operate independently in a non-client-facing capacity Strong attention to detail and efficiency in executing processes Excellent communication skills to effectively collaborate with team members These additional qualifications are a plus, but not required to apply: Property & Casualty license preferred, or the ability to obtain upon hire BA/BS in Business, Insurance, or a related field Professional insurance designations such as AIS, CIC, CRIS, or ARM Experience working with Applied Epic, agency management system Intermediate skill level in Microsoft Office Suite We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. A Great Place to Work. A Great Place to Perk. Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include: Medical, dental, vision, 401K benefits and more The flexibility to work at home or an office, based on your discretion and schedule Start with 20 days of paid time off A paid day off to volunteer and company-organized volunteer events Up to $1,000 per year in matching charitable donations Up to $750 per year in wellness rewards All the nitro cold brew coffee and sparkling water you can drink A company-wide mentality that you can never appreciate your co-workers too much Who You Are is Who We Are MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma_midwest/ https://www.facebook.com/MMAMidwest https://x.com/MarshMMAMidwest https://www.linkedin.com/company/marsh-mclennan-agency #MMAMW #LI-Remote The applicable base salary range for this role is $58,200 to $108,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: October 31, 2025

Posted 6 days ago

Territory Solutions Partner/Customer Sales Support (Hybrid)-logo
CSW IndustrialsHouston, TX
Job Summary: The Territory Solutions Partner is responsible for providing excellent customer support by building strong relationships with clients in a designated geographical region. This role combines technical knowledge and business acumen to provide customers with tailored solutions that meet their specific needs. This role requires strong communication, problem-solving skills, and the ability to manage customer interactions in a fast-paced environment. This hybrid role will require an office presence for three to four days on-site at our facility during regular business hours. Responsibilities: Execute top-notch customer and sales support of assigned customer territories. Apply an acute focus to quote follow-up and working with customers to find the winning pricing structure for job quotes. Identify and analyze customer preferences to properly direct sales efforts - act on the 'Voice of Customer'. Align and collaborate with outside sales team members to improve quote conversion, business growth and customer relations. Identify potential new sales opportunities and collaborate with the team lead, Regional Sales Manager, or Director of Sales to pursue. Turnaround requested job quotes quickly and within KPI guidelines. Provide timely process and product information to customers and other Sales Representatives. Assume a primary role in phone coverage and provide excellent customer support. Attends meetings and collaborates with the Operations team to understand manufacturing capacity concerns and communicate opportunities and needs within sales territory. Provide backfill support for all inside sales team activities, including item builds, order processing, etc. and fill-in when team members are out. Respond to questions from the factory pertaining to customer orders and quotes. Perform testing of online tools prior to launch and provide feedback. Assist in the training of new team members as directed. Performs other related duties as directed. Key Performance Indicators: Quote turnaround Level 1 (average of 4 hours) Quote turnaround Level 2 (average of 8 business hours) Quote accuracy of 95% for quotes converted to orders Response timing for inbound ticket requests from customers and Sales (4 hours) Phone management (95% of calls answered daily) Skills/Competencies: Excellent business communication, e-mail, and interpersonal skills Strong organizational and time management skills with the ability to prioritize and coordinate multiple tasks simultaneously. Must be able to work well with others in a team environment. Proven ability to build and maintain relationships with customers. Proficient with Microsoft Office Suite or related software. Capacity for high degree of technical product knowledge. Work Environment: Office: While performing the duties of this job, the employee is regularly exposed to an office environment. Occasionally, the employee will be exposed to a warehouse environment and will be required to wear appropriate PPE. The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines. The employee will encounter moderate noise, typical office lighting and temperatures, and moderate interruptions. While performing the duties of this job, the employee may be required to stand, walk, sit at a computer for an extended period, and may work in a confined area. The employee is frequently required to use hands and fingers to type, touch, handle, feel, and to reach with hands and arms. Compensation: RectorSeal has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the CSWI Board of Directors. Benefits: At RectorSeal, our employees enjoy the following benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, paid time off program with paid holidays, and various wellness programs. About RectorSeal Based in Houston, Texas, RectorSeal, LLC, is a wholly owned subsidiary of CSW Industrials, Inc. [NYSE: CSW] and is a leading provider of quality solutions for the professional trades serving heating, ventilation, and air conditioning (HVAC/R), plumbing, electrical, and construction markets. For more information about RectorSeal's innovative products and brands that increase efficiency and improve reliability, please visit www.RectorSeal.com. About CSW Industrials CSW Industrials is a diversified industrial growth company with industry-leading operations in three segments: Contractor Solutions, Specialized Reliability Solutions, and Engineered Building Solutions. CSW provides niche, value-added products with two essential commonalities: performance and reliability. The primary end markets we serve with our well-known brands include HVAC/R, plumbing, electrical, general industrial, architecturally-specified building products, energy, mining, and rail transportation.

Posted 30+ days ago

S
SESChennai, IN
Senior Support Engineer (RF) Role description summary As a Senior Support Engineer RF, you will be a customer-focused professional that provides leadership and technical expertise in the support of SES customers and services. You are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, driven to provide an extraordinary customer experience, and willing to assist and help other team members reach their highest potential. primary responsibilities / key result areas 24x7 shift Availability (Shared responsibility): With the support of the support engineer RF, ensure 24/7 coverage for operational escalations and collaboration. Ensure all events are properly documented, escalated and reported. Additionally, handle day-to-day escalations. Initiate timely technical and management escalation as required. Customer Carrier Activation (Shared Responsibility): Engage professionally to activate customer RF carriers in accordance with established procedures, document key information requirements, and ensure a positive customer experience. Incident Creation (Shared Responsibility): Created Incidents for customer reported problems, alarms, or observed spectrum issues. Incidents will be clearly and properly documented with in our ticketing system. Communication Skill: Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues. Monitoring Skills: Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA) Troubleshooting and Platform awareness: They lead the troubleshooting efforts for complex RF-related issues along with the platform team, should have knowledge of multiple platform (Gilat /HNS / iDirect / Comtech) conducting root cause analysis and implementing solutions to prevent recurring problems. Interference Mitigation: Senior RF Engineers identify and mitigate RF interference issues to maintain the integrity and reliability of wireless communication links. Cross-Functional Collaboration: Senior RF Engineers collaborate with other engineering teams, such as software, hardware, and network engineers, to ensure seamless integration of RF systems with overall product designs. Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision Documentation and Knowledge Sharing: Senior RF Engineers maintain detailed documentation of RF designs, test results, and troubleshooting procedures. They actively participate in knowledge sharing to foster continuous learning within the team. Mentoring and Training: They provide mentorship and training to junior RF engineers to develop their skills and knowledge in RF and Platform engineering. competencies RF Theory and Technical Proficiency: Proficient in RF theory with hands-on experience using spectrum analyzers, digital signal processors, and RF equipment. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Analytical and problem-solving skills: - Able to think through problems to find solutions and able to extract crucial information from data and identify the most probable causes of the problem and develop workable solutions to problems. Teleport infrastructure knowledge: Understanding of Teleport Infra, various devices and its functionality. Able to diagnose the root cause and ultimately suggest the solution to customers based on their reported incident Eagerness to learn: -Ready to acquire new knowledge and development happening in Satcom. Displays urge to adopt new technologies, products / services and ideas. Focused on learning newer Satcom technologies like HTS/LEO/ MEO Qualifications & Experience Required Bachelor's degree in Telecommunications, Information Technology, or related field. 10+ years of technical support experience in satellite, wireless communications, or network operations environments Hands-on experience with spectrum analyzer, DSP, satellite communication equipment Knowledge of signal flow and RF theory Knowledge of satellite platform - Gilat / iDirect / HNS / Comtech etc. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Juniper (JNCIS or JNCIP) or Cisco Certified Network Associate (CCNP) Certification Technical support experience in a networking operations environment GVF certification Proven experience in satellite broadcast, VSAT, or satellite teleport. Microsoft Applications Proficiency (Access, Excel, PowerPoint, Outlook, Visio, Word) Fundamental knowledge of Network Management Systems (Compass, Dataminer, EM7, HP OpenView, Nagios, Netcool, SATNMS, ZenOSS) "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."

Posted 2 weeks ago

Support Supervisor-logo
Tory BurchQuil Ceda Village, WA
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day In The Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence. To Land This Role: 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Must be at least 18 years of age Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 19.00 USD - 23.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Posted 30+ days ago

Senior IT Support Engineer-logo
BoxNew York, NY
WHAT IS BOX?   Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.   WHY BOX NEEDS YOU  Box IT End User Services' primary role is to provide technical services and support to all employees world-wide.  We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support.  Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.    The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry.  As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible.  You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people.  Your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving end-user technology decisions that will impact Boxers around the world.   WHAT YOU'LL DO  Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc. Procurement, asset and inventory management for all IT hardware and software Cross-departmental collaboration with teams like Facilities, Sales, and Engineering, Information Security, Enterprise Team, Managing IT communication between headquarters and remote office Perform system imaging, application configurations, and security policy enforcements Daily onsite office support   WHO YOU ARE  We are an AI-first company. This means you approach your  work  with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. High energy and passion for your work and achievements Excel at everything you put your heart and mind to Willingness to go above and beyond Excellent verbal and written communication skills  Excellent teamwork skills Working knowledge of Windows and OSX operating systems Working knowledge of Lenovo and Apple hardware Knowledge of networking concepts Lead complex initiatives to scale and transform the business  5+ years of working experience in an IT Support role Must be comfortable going into the NYC office 5 days a week   Desired Skills / Knowledge / Experience Technical certification in desktop operating systems (Mac and or Windows certification a plus) Comprehensive understanding of networking (Network certification a plus) Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus) Experience leading large, complex enterprise initiatives on a global scale (PMP certification a plus)   Education Demonstrate that you continue to keep your knowledge and skills up to date (desired) Optional: B.S. in a computer-related field preferred, but not required.   At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!   EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond.   Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here .    Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here .    For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits , check out our healthcare benefits and additional Box Benefits + Perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision .  United States Pay Range $69,000 — $86,500 USD

Posted 3 weeks ago

Sr. Product Support Specialist (Platform)-logo
BoxAustin, TX
WHAT IS BOX? Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.   WHY BOX NEEDS YOU It's an amazing time to be working at Box and transforming the content management landscape cannot be done without providing best-in-class support for our developers, administrators, and end users. In this role, we support our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, and committed. We provide innovative and creative solutions and break through walls to solve our customers' problems. We do not follow scripts.  WHAT YOU'LL DO  In this role, you will become an expert on an area of the Box product suite and grow knowledge overtime. You will work on customer-facing activities like troubleshooting and supporting them to optimize their use of Box. You will learn how our largest customers use Box on a day-to-day basis and you will become the voice of the customer to our Product Teams. You will collaborate directly with not only our users but also with other internal teams such as Customer Success Managers, Engineers, Implementation Consultants, and Product Managers to optimize our service. You will develop technically and professionally with these internal connections and benefit from supplemental training on topics and opportunities such as tooling, web development, project management, and personal development. WHO YOU ARE  You are curious, resourceful, and enthusiastic about helping others. You are the type of person that likes to take things apart and rebuild them to see how they work. You enjoy learning new technologies. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self-starter and can easily motivate yourself when given a project or a task. While you may never have considered a role in technical support, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs.   HERE'S THE FINE PRINT: 2+ years experience in Product Support, Developer Support, or a similar role a plus. You are technically savvy with a curiosity for how software works and passion for innovation. You desire to become a troubleshooting guru, specializing in API- or integration-related product features with the ability to address complex customer issues by reading documentation, building test apps and scenarios, taking note of reproducible steps, and collaborating with others. You are an articulate communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers. You’re passionate about contributing to the ongoing learning and success of your team, and the company, through mentoring and sharing feedback. You’re able to intuit customers' needs and advise on ways to improve their organization’s performance with Box with the advanced knowledge you will gain. Demonstrated ability managing priorities and adapting in a fast-paced environment. You have a high degree of self-awareness, are adaptable in changing environments and can maintain composure – you model this for your team. You can write code in at least one language to gather data from web services and use it for your own purposes. You understand web services, including transport protocols (primarily HTTP), common data formats (JSON), and standard API patterns (e.g. REST), with experience using Postman and Enterprise Event Management software being a plus. Project Management experience is a plus! We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!   EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here .  Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here .  For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits , check out our healthcare benefits and additional Box Benefits + Perks . In accordance with OFCCP compliance, here is the  Pay Transparency Provision .  United States Pay Range $55,000 — $60,000 USD

Posted 1 week ago

Children's Healthcare of Atlanta logo

Process Improvement Specialist - Patient Access Support

Children's Healthcare of AtlantaNorth Atlanta, GA

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Job Description

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).

Work Shift

Variable

Work Day(s)

Variable

Shift Start Time

Variable

Shift End Time

Variable

Worker Sub-Type

Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions. (Quality & CS Only): Develops, maintains, and provides service line scorecards and associated action plans to leadership. Consults with campus and service line teams and committees on outcomes, results, and improvement planning. Drives clinical process improvement to enhance and positively impact patient experience. Works directly with medical or surgical areas of care such as Emergency, Urgent Care, and Ambulatory Surgery.

Experience

  • Four years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare
  • Experience in revenue cycle, finance, or project management
  • Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact

Preferred Qualifications

  • Master's degree in healthcare, business, engineering, or related field
  • Certification in facilitation, process improvement, project management, or related field
  • Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service)
  • Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact

Education

  • Bachelor's degree or 10 years of experience in revenue cycle at managerial level

Certification Summary

  • Six Sigma Green Belt or Epic Systems (revenue cycle) within one year of employment

Knowledge, Skills, and Abilities

  • Demonstrated critical thinking and process improvement skills
  • Independent judgment and action skills in order to facilitate needed change in practice
  • Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions
  • Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously
  • Demonstrated supervisory, instruction, and/or mentoring skills
  • Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio)
  • Demonstrated statistical analysis skills (clinical, operational, customer service, financial)

Job Responsibilities

  • Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.
  • Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.
  • Communicates team recommendations effectively.
  • Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.
  • Develops supporting instructional materials that enhance the learning objectives.
  • Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance.
  • Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign.
  • Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects.
  • Develops quality, service, and financial metrics to assess the overall success of improvement efforts.
  • Evaluates and implements new initiatives that assist in the achievement of system goals.
  • Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean.
  • Participates in the achievement of organizational-directed department goals.
  • Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle).

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Quality

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