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Director Of Customer Support-logo
Director Of Customer Support
Canary TechnologiesDallas, TX
About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures. Join us in shaping the future of hospitality! About You A seasoned leader, you understand the essence of stellar customer support and have the acumen to oversee it. You're adept at steering teams and optimizing processes in a dynamic environment. Adept at interpreting data to shape strategies, you prioritize the customer experience, and leverage every touchpoint to enhance it. Your multifaceted skills make you the torchbearer of our support vision. About the Role As the Director of Customer Support, you'll be at the helm of the Customer Operations sector and report directly to one of the co-founders. In this pivotal role, you'll strategize, oversee, and refine the mechanisms of our support function. As Canary evolves, you'll ensure that our customer support remains robust, efficient, and keeps pace with our trajectory. Responsibilities Lead, mentor, and expand the Customer Support team, fostering a culture of excellence. Set clear objectives and KPIs for the team, ensuring alignment with our company's strategic goals. Collaborate closely with other departments, especially Product and Engineering, to streamline product improvements based on customer feedback. Develop and roll out scalable support processes and tools to elevate customer satisfaction and retention. Analyze support metrics and trends, driving continuous improvements and solutions. Represent the voice of the customer at the executive level, ensuring that their needs and concerns shape our offerings and strategies. Evaluate and implement technology solutions like Help Desk systems, ensuring seamless integration and effectiveness. Qualifications BA/BS degree 5+ years of leadership experience in Customer Support or Customer Success in a tech/SaaS environment. Proven track record of driving customer satisfaction and operational efficiencies. Strong analytical, problem-solving, and decision-making skills. Expertise with Help Desk systems like Zendesk, Freshdesk, etc. Familiarity with Salesforce and collaboration software (Slack, Asana, etc.) Exceptional interpersonal skills Ability to inspire and lead teams. $150,000 - $225,000 a year The base salary range for our New York and SF offices for this role is $150,000-$225,000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Posted 30+ days ago

Trimble CMS Enterprise Cloud Support-logo
Trimble CMS Enterprise Cloud Support
Trimble IncWestminster, CO
Title: Trimble CMS Enterprise Cloud Support Specialist Department: Trimble CMS Location: Portland, OR; Westminster, CO (Hybrid schedule, 3 days in office) We are seeking a highly motivated and customer-focused Enterprise Cloud Support Specialist to join our Trimble CMS team. This role is dedicated to providing exceptional technical support and personalized assistance to enterprise-level customers. You will be responsible for troubleshooting, providing best practices, and ensuring the seamless adoption and integration of our software solutions. The ideal candidate will excel in delivering a high level of customer satisfaction through prompt, knowledgeable, and consistent support. What You Will Do: Dedicated Technical Support: Serve as the primary point of contact for enterprise customers, providing expert troubleshooting and resolving technical issues efficiently. Offer guidance on best practices and operational support to maximize the effectiveness of our software. Onboarding Assistance: Facilitate smooth onboarding processes by assisting customers in effectively adopting and integrating new Trimble CMS software. Conduct training sessions and provide tailored support to ensure a seamless transition. Guidance and Recommendations: Provide personalized advice and strategic recommendations based on the customer's unique applications and use cases. Work collaboratively with customers to understand their business objectives and align software solutions accordingly. Fast Response Times: Handle dedicated support cases outside of normal support queues, ensuring minimal wait times and immediate attention. Proactively follow up on all open issues to ensure timely resolution and customer satisfaction. Continuity of Support: Build and maintain strong relationships with customers by developing a deep understanding of their specific needs, customizations, and unique workflows. Maintain detailed documentation of customer interactions, issues, and solutions for seamless continuity. What Skills & Experience You Should Bring: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent work experience). 3+ years of experience in technical support, customer success, or a similar role in enterprise software solutions. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues effectively. Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical audiences. Demonstrated ability to build and maintain strong customer relationships. Proficiency in enterprise software systems and a solid understanding of cloud-based solutions. What Skills and Experience You Could Bring: Experience with Trimble CMS software or similar applications. Knowledge of industry-specific best practices and workflows. Familiarity with CRM and ticketing systems for tracking and managing customer support cases. Key Attributes: Customer-oriented with a passion for delivering outstanding service. Proactive and resourceful, with the ability to anticipate and address customer needs. Detail-oriented and highly organized, ensuring accuracy and consistency in support delivery. Capable of working independently and as part of a collaborative team. Join our team and make a significant impact by ensuring our customers achieve their goals with Trimble CMS solutions. Your expertise and dedication will be instrumental in delivering an exceptional customer experience. Pay Equity Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. Hiring Range: 105682 142676 Bonus Eligible? Yes Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with the Company, and we consider qualified applicants consistent with applicable federal, state, and local law. The Company is also committed to providing reasonable accommodations for individuals with disabilities, and individuals with sincerely held religious beliefs in our job application procedures. If you need assistance or an accommodation for your job, contact AskPX@px.trimble.com

Posted 5 days ago

Enterprise Product Support Specialist-logo
Enterprise Product Support Specialist
PodiumLehi, UT
The Enterprise Product Support Specialist role is a specialty position within Podium's Technical Support Team. We are seeking experienced, forward-thinking candidates who will quickly become product experts, effectively helping our customers with a mix of world-class troubleshooting and instruction related to the business operations and success of Podium's strategic accounts. Fusing technical aptitude with customer empathy to enhance the customer experience. While direct customer assistance related to the general business operations and success of utilizing Podium will be your core focus, a key component of success in this role is active collaboration between our Enterprise Customer Success and Support teams. This role will serve as the glue between these teams, working to triage active issues and identify trends to help our enterprise customers improve their business operations and see more value in Podium's tools. In connection with Podium training and guidelines, you will exercise your own independent judgment and discretion as you perform the following duties: What You Will Do Serve as the primary point of contact to answer questions, troubleshoot, and resolve issues related to the business operations of our largest customers through phone, email, chat, and other channels, exercising discretion in prioritizing and addressing customer needs. Use exemplary soft skills, best practices, and creativity to delight our customers in every interaction. Leverage contact and account-level context to provide bespoke experiences for Podium users, making judgment calls on personalized service strategies related to the business operations of our customers. Draft and adhere to technical documentation for Enterprise accounts to ensure continuity and facilitate prompt resolution while also deviating from the standard processes when favorable for the success of the customer. Develop relationships of trust with the management and operations teams of our largest customer accounts. Proactively surface customer risks and opportunities related to their business operations, ensuring alignment with the goals of enhancing overall customer satisfaction and maximizing net retention, through frequent collaboration with Enterprise Customer Success Managers. Provide critical customer feedback with your team to inform product decisions. Develop thorough expertise in each of Podium's products to provide the highest possible level of service to all customers, using your independent judgment to determine the best Podium products and solutions for our largest clients. Frequently engage in ad hoc project work on behalf of our customers or department. Develop smart, innovative solutions to continually drive efficiency while enhancing the customer experience, independently using your own good judgment to create and implement these solutions. Contribute to Podium culture and progress, ensuring this team and our services are strategic advantages in a competitive marketplace. What You Should Have Experience in Customer-Facing Roles: 2-3 years of experience, ideally within a SaaS business, demonstrating a customer-first attitude and strong sense of empathy. Technical Proficiency: Basic understanding of SQL for running ad-hoc queries and strong experience with Public APIs or previous SaaS integration. Basic understanding of various logging tools such as Kibana, Datadog, or Elastic Search. Understanding of HTML, CSS, and some JavaScript to debug and troubleshoot web-based errors. Effective Communication Skills: Ability to clearly communicate and teach complex concepts to users with varying levels of software experience. Problem-Solving and Influence: Demonstrated experience in influencing customers to find resolution or value, and improving processes to make them more efficient. Founder Mentality: Ability to thrive in an open, team-based environment with a proactive, entrepreneurial mindset. Documentation Skills: Ability to write and follow technical documentation, ensuring continuity and expeditious resolution for Enterprise accounts AI Expertise: Comfortable working with large language models (LLMs), crafting effective prompts, analyzing AI-driven outputs, and troubleshooting AI-related issues to optimize performance. How You Will Stand Out Educational Background: Bachelor's Degree in Business, IT, Psychology, Communication, or applicable work experience. Product or Technical Support Experience: Proven experience in product or technical support, particularly in resolving critical problems for a range of customers, from small business owners to corporate executives. Analytical and Data-Oriented Approach: Strong analytical skills and a data-oriented approach to problem-solving. Web Technologies Proficiency: Experience with basic web technologies such as HTML or CSS. Advanced Troubleshooting Skills: Proven ability to handle complex technical issues swiftly and effectively. Strategic Thinking and Innovation: Ability to identify trends, provide critical customer feedback to inform product decisions, and develop innovative solutions to drive efficiency and enhance the customer experience using your own judgment. Benefits: Compensation: $60,000/year salary Work in this building in Lehi, UT 5 days a week An open and transparent culture Awesome opportunities for career growth Competitive PTO accrual Great medical, dental, vision benefits A stellar onsite gym with local professional coaches, morning and night classes offered Life insurance, long and short-term disability coverage Paid maternity and paternity leave Bi-Weekly free lunch Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Posted 30+ days ago

Support Center (Service Desk) Manager-logo
Support Center (Service Desk) Manager
Contact Government ServicesSeattle, WA
Support Center (Service Desk) Manager Employment Type:Full Time, Mid-level /p> Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Qualifications: Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science. Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Demonstrated experience re‐engineering or setting up service desks according to industry best practices. Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment. Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity. Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships. Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness. Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques. Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs. Demonstrated experience developing a customer care philosophy that ensures customer satisfaction. Demonstrated experience analyzing service desk performance through various statistical and reporting methods. Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy. Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $57,400 - $73,800 a year

Posted 30+ days ago

IT Instructional Technology & Desktop Support Specialist-logo
IT Instructional Technology & Desktop Support Specialist
Cornell UniversityIthaca, NY
IT Instructional Technology & Desktop Support Specialist Visa Sponsorship is not available for this position. About the Cornell SC Johnson College of Business Our College: Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly. About the Team The SC Johnson College of Business Information Technology (IT) department plays a critical role in the success of the College by providing the technology and systems required to fulfill the mission. Our team members collaborate and partner with customers, IT@Cornell, top peer business schools, and vendors to solve problems, provide innovative and valuable business solutions, and share knowledge and resources across the campus. The intimate knowledge of the business functions of the college, the IT department's collaborative personal relationships with the customers and the pride in what they do helps to set them apart. The department enhances the ability for college personnel to do their jobs effectively and make their lives easier and more productive by providing flexible and user-friendly technology solutions which are helpful and provide a positive user experience. The department is agile and responds quickly as the priorities and needs change. The IT department believes in an ongoing investment in strengthening the team, in professional staff development and continually improving workplace satisfaction. The Opportunity While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. This Position As part of the SC Johnson College of Business IT team, this position reports directly to the Associate Director of Instructional & Collaborative Technologies with a dotted line reporting relationship to the Associate Director of Client Services. It is a dual role that is responsible for providing essential audio-visual support in classrooms and conference rooms as well as end-user support and maintenance for our desktop computing environments. This role will be primarily based at our Breazzano Family Center for Business Education but may need to flex to other SC Johnson College of Business locations on occasion. What We Need Required Qualifications: Bachelor's Degree or equivalent combination of education and experience with two (2) to four (4) years of relevant desktop support and/or Audio Visual (AV) experience. Strong skills in computer hardware/software support. Excellent customer service and a high degree of responsiveness and problem-solving skills are a must. Strong verbal and written communication and interpersonal skills. The ability to work in a team, or independently, completing tasks in a timely manner. If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't. Preferred Qualifications: Bachelor's degree in computer science with a minimum of five (5) years of desktop support and administration for PC's/Mac's. Experience with hardware/software support in a computer lab environment. Application Information: A Cover Letter and Resume are required for further consideration for this position. When applying through our system, please remember to attach your application materials (Cover Letter and Resume) in PDF format. Visa Sponsorship of any kind is not available for this position. Relocation assistance will not be provided for this position. What We Offer Rewards and Benefits Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell. Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell. Cornell is an equal opportunity employer. For more information click here. University Job Title: Instructional Tech Spec II Job Family: Information Technology Level: E Pay Rate Type: Salary Pay Range: $64,804.00 - $75,312.00 Remote Option Availability: Onsite Company: Endowed Contact Name: Maria Avila Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at accommodations@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2025-05-19

Posted 1 week ago

Site Support Technician-logo
Site Support Technician
Occidental Petroleum Corp.(Oxy)Ludington, MI
Contribute. Grow. Lead...with OxyChem. Looking for a challenge? Desire to achieve your true potential? OxyChem is a growing, action-oriented, safety driven chemical manufacturing company continually striving to be the best in the business while staying focused on environmental protection. The secret to our success has and will continue to be our people. Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine and caustic soda - key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and water treatment chemicals. Other OxyChem products include caustic potash, chlorinated organics, sodium silicates, chlorinated isocyanurates and calcium chloride. OxyChem's market position is among the top three producers in the United States for the principal products it manufactures and markets. Based in Dallas, Texas, the company has manufacturing facilities in the U.S., Canada and Latin America. In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities. Essential Functions Packaging of calcium chloride products and operating a forklift truck. Loading calcium chloride products into rail cars and trucks. Maintaining and cleaning out of rail switches. Operating a fire hose and other water type hoses. Operating air hammers and other power tools. Observing personnel involved in a vessel entry. Shoveling a variety of materials such as sand, snow, and ditches. Wheelbarrow work. Working in elevated areas. Frequent use of portable ladders. Maintaining the grounds of the plant site. Painting and raking of plant properties. Occasionally create or update department procedures to ensure accuracy. Issue Safe Work Permit. Lock and tag out equipment. Other general labor duties as assigned. Actively support plant and corporate HESS safety programs, objectives, and expectations. Follows the Ludington Guiding Principles. Supports the Food Safety Program and Quality Program. Adheres to FDA requirements Education/Certification Requirements High School Diploma/GED Required Post-employment Requirement Forklift License Manlift (JLG) License Chainsaw training Physical Requirements Climb multiple flights of stairs to access the top of tanks, buildings, and process equipment. Work in all types of weather (heat, humidity, sub-zero cold, etc.) Ability to climb multiple flights of stairs with tools weighing 25 lbs. Must be able to perform duties requiring standing for extended periods of time. Bending and kneeling around process equipment for extended periods to conduct equipment rebuilds and repairs. Perform typical physical requirements found in operations such as repetitive pushing, pulling, and lifting motions. Climb step and extension ladders to access process equipment, working from scaffolding, and working in high places in excess of 100 ft. high. Ability to lift 40 pounds. Mounting and dismounting a fork lift or man lift multiple times per shift. Working in confined spaces, or awkward positions may be necessary for extended periods. (This could include sitting, lying on one's stomach, back, or side, stooped over, stretching, or leaning around objects as possible examples). Must be able to meet the requirements for respiratory protection as outlined in the Ludington Site Respiratory Protection Program. Ability to work around chemicals such as hydrochloric acid, calcium chloride, magnesium hydroxide, sodium hydroxide, lubrication oils, greases, and chemical cleaning agents Ability to wear all required PPE. Other Expectations SST Tech employees must be able to work up to a 12 hour rotating shift, including weekends and holidays. The SST Tech is expected to cover their share of overtime and after hour call-ins. The SST Tech is expected to perform the job using the work processes and fill appropriate work process roles. This includes fully utilizing electronic tools including, but not limited to MS Outlook e-mail and calendar system, Word, Excel, OTS, and SAP. The SST Tech will also be expected to use and update procedures, maintain HESS compliance training, file paperwork, and other related tasks consistent with the needs of the department. The SST Tech is expected to maintain good working relationships with fellow Technicians, Engineers, Coordinators, and contractors. Must be cooperative, dependable, flexible and show initiative when performing assigned duties. The SST Tech is also responsible for staying abreast of changes in respective areas of the plant. The SST Tech is expected to be an active member of the site HESS process by: 1) meeting the annual HESS Expectations, 2) intervening when at risk behaviors are witnessed, 3) utilizing the various safety tools available, 4) keeping HESS related training up to date, and 5) performing any actions necessary to provide a safe work environment. Recruitment Fraud It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. All Oxy job postings and offers will require a completed application through our company website. Oxy does not charge a fee at any stage of the recruiting process. We will never: Ask you to pay for applications, interviews, meetings, processing, training or for any other fees Use recruiting or placement agencies that charge candidates an advance fee of any kind or Request personal information such as passport and bank account details at an early stage of our recruitment process. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Posted 30+ days ago

Senior Associate Technical Support Analyst-logo
Senior Associate Technical Support Analyst
SAS InstitutePune, IN
Job Title: Senior Associate Technical Support AnalystLocation: Pune, IndiaDepartment: Technical SupportType: Full-Time As part of our Technical Support Operations Command team in Pune, you will be on the frontlines managing customer cases, calls, documentation requests, and more. You'll collaborate with talented professionals, be mentored by passionate experts, and continuously grow by solving challenging problems daily. This is a unique opportunity to be part of a dynamic and collaborative team that values curiosity, service-mindedness, and technical problem-solving. Key Responsibilities: Provide technical support for SAS software applications across various platforms (Windows, UNIX, Linux). Troubleshoot, diagnose, and resolve customer-reported issues in a timely and effective manner. Communicate proactively and professionally with customers via phone, email, and Microsoft Teams. Manage expectations and handle escalations for high-priority issues under pressure. Coordinate with internal teams including SAS Cloud Operations and other Technical Support functions. Take part in a 24x7 shift model and on-call rotation as per business needs. Document issues, solutions, and knowledge in the tracking system throughout the support lifecycle. Author and contribute to SAS Notes, technical papers, sample programs, and community forums. Stay current on SAS software developments and other vendor products. Participate in software validation and product lifecycle initiatives to influence future enhancements. Collaborate with global support teams and represent the voice of the customer internally. Suggest and implement special projects to enhance support operations. Take initiative in organizing and supporting team operations and activities. Lead by example to foster collaboration and accountability within the team. Proactively identify areas where the team can improve and drive solutions. Support team coordination, including planning meetings, tracking progress, and resolving blockers. Mentor and assist team members to help build a strong, cohesive unit. Step up to lead projects or initiatives that benefit the team's overall goals. Ensure clear communication and alignment across the team to maintain productivity. Take responsibility for team success by actively contributing beyond your individual tasks. What We're Looking For: A passionate problem solver who enjoys teamwork and multitasking. A tech enthusiast who is curious about how things work and loves to research. Service-oriented individual confident in delivering excellent customer service. A self-starter who's not afraid to ask for help or share knowledge. Required Qualifications: Bachelor's degree or equivalent combination of education and experience. Up to 5 years of relevant technical support experience (minimum 2 years preferred). Experience in supporting enterprise software applications. Proficiency in at least one OS (Windows, UNIX, or Linux) and familiarity with the others. Strong verbal and written communication skills. Demonstrated ability to collaborate across teams and functions. Excellent attention to detail, organization, and documentation skills. Experience with SAS software and knowledge of programming languages is a plus. Additional Responsibilities: Provide mentorship and guidance to junior team members. Participate in knowledge-sharing and training activities. Review documentation and training content for user-centric accuracy. Take initiative in identifying opportunities for proactive support improvements. If you're ready to learn fast, solve real-world problems, and grow your career in a collaborative environment-this is the role for you! Diverse and Inclusive At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here. Additional Information: SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS

Posted 1 week ago

Peer Support Specialist-logo
Peer Support Specialist
STARS BEHAVIORAL HEALTH GROUPSan Jose, CA
Partner with us in making a positive change! Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare. Job Title: Peer Support Specialist Division/Program: Starlight Recovery Services Starting Compensation: 22.11 - 26.53 USD Per Hour Working Location: San Jose: South San Jose Center (In-person position) Working Hours/Shift: Monday-Friday, AM Shift Why Join Our Team? Competitive Compensation: Offering a salary that matches your skills and experience. Generous Time Off: Enjoy ample vacation and holiday pay. Comprehensive Benefits Package: Employer-paid medical, dental, and vision coverage. Additional voluntary benefits to support your lifestyle. Professional Growth Opportunities: On-the-job training with access to paid CEU opportunities. Career development programs designed to help you grow. Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable). Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication What you bring to SBHG (qualifications): High School diploma or equivalent (e.g. GED, HiSET, etc.) required Personal experience as a consumer in the child welfare, probation, or mental health systems One (1) year of full-time experience performing non-professional, consumer directed services in a mental health, health care, or other social services agency / organization serving people with disabilities preferred. License or Certification Peer Support Specialist Certification required Valid California Driver's License First Aid certification from persons qualified by agencies including but not limited to the American Red Cross. How you will make a difference (job overview): The position has primary responsibility for using their lived experience and knowledge of the system to provide outreach and engagement, support, advocacy, and direct services to program clients of all age ranges. Peer Support Specialists are people who have lived experience in the mental health, judicial, and/or social service systems in some capacity. They serve as role models, companions, educators and advocates to our clients. The Peer Support Specialist will support clients in moving toward recovery, creating a meaningful role in their life, which is separate from their illness. Division/Program Overview: Work with clients ages 12-21. Youth consented program. Community, clinic, home, and school-based services. Address substance uses and harm reduction. Learn more about SBHG at: https://www.starsinc.com/stars-inc/ For Additional Information: Norcalrecruitment@starsinc.com In accordance with California law, the grade for this position is 22.11 - 33.16. Placement within the grade is determined based on experience, internal equity, and other factors permitted by law.

Posted 3 weeks ago

Product Support Sales Representative (Pssr)-logo
Product Support Sales Representative (Pssr)
Toromont CATConcord, CA
Toromont Cat is seeking a PSSR based out of Toronto. The goal of the Product Support Sales Representative (PSSR) is to establish, qualify and maintain contact with our customers in the region and increase sales of parts and service solutions through technical expertise and exceptional relationship building with the maintenance planners. As a Product Support Sales Representative, YOU will experience: Working within one of the safest organizations in the industry where your safety and well-being are our most important priority Working for the best in class equipment dealer and with the premium Caterpillar brand Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success Competitive total rewards including: wages, benefits, and premiums (as eligible) An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day, YOU will: Demonstrate safe and environmentally sound work behaviours at all times in support of Toromont's Health and Safety Policy, Programs and initiatives Promote and increase parts sales, exchange components and provide customer support to secure agreements Assist in the development of programs to achieve objectives aligned with the department to support the customer base Assist in building marketing/prospecting plans and closing strategies for new business Conduct presentations to promote Caterpillar parts and service through our service facilities Collaborate with customers to reduce the operating cost of their Caterpillar fleet through Repair before Failure, Preventative Maintenance, Predictive Maintenance (Planned Component Replacement and Contamination Control) Collaborate with respective MSRs and ISRs to promote a team selling approach Develop and implement a yearly territory plan aligned with regional and Corporate objectives Keep customers current on new products and offerings from Caterpillar Monitor any competitive literature or advertising to ensure our customers receive the fairest price possible Must-haves for this role: Post-secondary education Minimum 5 years of experience in product support sales About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Posted 30+ days ago

Autism Specialist Berkshires Support-logo
Autism Specialist Berkshires Support
ServiceNetPittsfield, MA
Benefits: 401(k) Competitive salary Health insurance Opportunity for advancement Paid time off Tuition assistance 401(k) matching Dental insurance Training & development Vision insurance Position Title: Autism Specialist - Berkshire Adult Supports Full Time Location: Pittsfield, MA Pay Rate: $19.93/hr Schedule: Monday through Friday 10am-6pm, with flexibility to meet programmatic needs, that can include occasional earlier mornings, nights and weekends. ServiceNet, a leading Human Services agency, is seeking compassionate, dedicated, and enthusiastic individuals to join our team. As a member of our Berkshire Adults Autism team, you will work directly with a caseload of adults in their own residences and in local communities with them. Support is focused on goals identified by the individual and their team including household management, executive functioning, social/recreational, health care management, and other areas of life. Key Responsibilities: Be part of team that provides outreach support to adults with autism and/or intellectual disabilities living on their own. Partner with them in creating and reaching their goals, increasing their skills, and making connections within their local communities. Common individual goals can include: Living more independently. Handling routines, such as grocery shopping, meal preparation. Care of living space. Financial decision making. Accessing and connecting with local community resources, recreation and making friends. Day to day problem solving. Qualifications: Bachelor's degree preferred or education equivalent to a 4-year college degree. High School Diploma / GED required. Knowledge of autism and treatments. Over 1 year supporting adults with autism and intellectual disabilities. Experience in mental health preferred. Vehicle, valid driver's license and motor vehicle record required. Benefits: Generous PTO (time-off) package. Comprehensive health and dental insurance plans. Life insurance and long-term disability insurance. 403(b) retirement plan. Tuition remission for eligible classes. Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance. Opportunities for career development and advancement. And much more About ServiceNet ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others. Join Us Join us and become part of a caring community that helps others find joy and purpose. Apply today. Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Posted 1 week ago

Practice Support Assistant (Clinical Receptionist) - Full Time 4, 10 Hour Days) - Fastcare, Kalamazoo Locations-logo
Practice Support Assistant (Clinical Receptionist) - Full Time 4, 10 Hour Days) - Fastcare, Kalamazoo Locations
Bronson Battle CreekKalamazoo, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Practice Support Assistant (Clinical Receptionist) - Full Time 4, 10 hour days) - FastCare, Kalamazoo Locations The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) and 3-6 months of related experience required. Previous experience working with medical insurance highly preferred. Must have keyboarding and computer skills, the ability to file accurately, possess professional communication and excellent customer service skills and be able to perform other light clerical duties as assigned Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks Must have excellent math skills and be able to use basic office equipment Ability to maintain confidentiality of sensitive medical information Must have excellent verbal and communication skills Ability to maintain positive customer service Ability to establish effective working relations with office staff and employees in a team environment Must maintain the highest level of confidentiality Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects Registers patients/customers and confirms patient/guarantor demographic and insurance information. Completes all required fields in practice management system Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past). Enter charges/payments into MISYS/Tiger system (or other practice management system). Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan. Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients. Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards. Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any/all private health information. Maintains patient confidentiality of data and information. Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed. Performs basic composition of letters and reports. Formats, types and proofreads standard correspondence, reports, and other documents. Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel. Maintains accountability for special projects as assigned. Performs such individual assignments as management may direct. Establishes and maintains effective working relationships within the organization. Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required training and education, including department specific requirements. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work related activities. Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment. Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc. Print Physician daily schedules. Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.). Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit. Performs other duties as may be assigned by the physician or practice manager/office supervisor. Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies. Practice Centralized Services: Additional duties may include; department focuses on demographic and insurance entry for all clinical patients, reviews accounts for missing and inaccurate information and communicates with office staff at each location to ensure accurate registration for patients who are new to Bronson, who have not been seen in over a year, have an account that raises a flag, has inactive insurance or is marked as an auto/workers comp Shift 10 Hour Day Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 7687 Bronson FastCare (BMH) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Posted 5 days ago

Lab Support Services Assistant-logo
Lab Support Services Assistant
St. Charles Health SystemRedmond, OR
Relief Pay range: $20.88 - $27.14 + 15% relief differential ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Laboratory Support Services Assistant REPORTS TO POSITION: Laboratory Support Services Supervisor DEPARTMENT: Laboratory DATE LAST REVIEWED: July 2021 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The laboratory departments provide many services to our multi-hospital organization and outreach community including: blood collection, processing, testing, and reporting of results, spanning all disciplines of laboratory medicine. POSITION OVERVIEW: The Laboratory Support Services Assistant at St. Charles Health System provides support services for St. Charles Health System Laboratories. This position provides excellent customer service by: answering all incoming calls, providing information about specimen requirements, ordering tests, handling courier dispatch and monitoring standing and pending outpatient lab orders. The Assistant will assure clean lab claims are processed. This position does not directly manage any other caregivers, however may be asked to review and provide feedback on the work of other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Assists with the maintenance of chargeable codes and with identifying charging rules in the Laboratory Information Systems (LIS). Assists with new and revised test change requests. Assists and coordinates with information services and the charge master team on all laboratory specific charge codes, pricing and charge master maintenance. Supports the supervisor with updates to procedures, training and competencies. Performs laboratory office functions (i.e., fax, telephone, distribute reports, data entry, etc.). Provides voice to voice client services. Communicates priority results to providers, clients and patients assuring excellent patient care. Uses correct resources to find test information. Assures proper documentation of tests billed from LIS for all patient types according to hospital policies. Monitors, prepares and maintains bills to SCHS laboratory clients and helps reconcile monthly invoices for services provided. Reviews monthly reference lab invoices and submits for payment in a timely manner. Identifies issues and completes resolutions for discrepancies with charges or payments. Notifies lab management when appropriate. Prioritize duties and performs accurate and timely completion of follow up tasks, and add-on tests according to urgency of need and type of tests ordered. Navigates through multiple complex computer systems to meet testing requirements and verify specimen integrity. Properly dispatches and communicates with Laboratory couriers for all stat and routine requests. Uses all systems and approved websites necessary to perform charge capture audits, specimen registrations, pre-billing edits, resolution for lab denials and simple visit coding. Troubleshoots identified issues. Makes corrections timely and according to policies assuring clean lab claims are submitted. Notifies patient financials and supervisor for unresolved issues when necessary to assure correct and timely billing. Monitors, resolves and completes follow up tasks and work queues for result reporting errors, order issues and discrepancies, registration and charge exception issues. Documents and makes corrections according to procedures, notifies supervisor and IT when appropriate for unresolved system issues. Manages data entry and resolution of lab errors. Maintains Access database. Creates and maintains files and graphs to monitor caregiver monthly performance with key indicators, reports findings in a timely manner to lab management according to procedure. Understands and accurately quotes lab tests prices. Refers all requests for updated price lists to supervisor. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High school diploma or GED. Preferred: Bachelor's or Associate's degree or participation in college level science classes. LICENSURE/CERTIFICATION/REGISTRATION: Required: N/A Preferred: N/A EXPERIENCE: Required:Minimum one (1) year of customer service work experience. Preferred: Two (2) years of experience in a laboratory setting. Experience with medical terminology, coding or insurance billing for medical services. PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Communication/Interpersonal Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. Strong teamwork and collaborative skills. Ability to effectively reach consensus with a diverse population with differing needs. Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results. Ability to work under pressure in a fast-paced environment. Organizational Ability to multi-task and work independently. Attention to detail. Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions. Strong analytical, problem solving and decision making skills. Technical Experience using multiline phones. Moderate to advanced computer skills PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP . Schedule Weekly Hours: 0 p>Caregiver Type: Relief Shift: Variable (United States of America) Is Exempt Position? No Job Family: ASSISTANT LAB Scheduled Days of the Week: As Scheduled (may include weekends and holidays) Shift Start & End Time: Variable

Posted 30+ days ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Newnan, GA
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 2 days ago

Direct Support Professional-logo
Direct Support Professional
St. Louis ArcCreve Coeur, MO
Be Part of our Circle. NEW RATE - $22/hour We empower people to live their best life. That is our mission-not only to those we serve, but to those we employ. This mutually shared sense of purpose drives our decisions and actions. Come as you are and achieve better lives as part of the St. Louis Arc family of individuals in this vital role of Direct Support Professional! What you will do: Empower people to live their best life by assisting them with daily living skills. Teach skills that increase our residential participants' independence and self-esteem. Assist adults residing in our residential homes which typically accommodate an average of three to six individuals located in St. Louis City, County and Creve Coeur area! Assist adults residing in our residential homes which typically accommodate an average of three to six individuals located in St. Louis City, County and Creve Coeur area with such skills as hygiene, meal preparation, dressing, and maintaining a clean environment. Support individuals in all areas of social and emotional well-being (e.g., planning outings and internal activities). Collaborate with the nursing team to follow and implement nursing plans (e.g., medications, physical support, and diets). Maintain an understanding of all individual's plans and appropriate implementation practices. Transport individuals to and from activities and appointments. Complete required documentation within agency and funding deadlines. What you can expect from us: We'll celebrate and empower your unique gifts and contributions. We'll help you help others. You'll be embraced and uplifted in our inclusive circle of support. You'll have a voice and the autonomy to put into action your ideas for doing your job better-and serve others better. Hands-on leadership that empowers team member innovation. Opportunities to learn and grow, plus benefits to support your personal and professional well-being-such as health insurance, retirement, and time off. STUDENT LOAN REPAYMENT ASSISTANCE Full-Time hourly direct care staff may be eligible for up to $250 per month paid directly to their student loan vendor. Ask your recruiter for details. What we expect of you: The flexible, respectful individual we see is an innovative and quick thinker with these qualifications: At least 1 year of experience in customer service, education, medical or human services-preferably supporting individuals with developmental and intellectual disabilities. High school diploma (or equivalent experience). At least 21 years old. Reliable vehicle (4 seat belts and working heating/cooling) and valid driver's license; valid auto insurance required at time of hire. Solid judgment, organization, and problem-solving skills-to work with varying personalities and support needs. Ability to complete CPR/FA, L1MA, and Mandt training -provided by St. Louis Arc at no cost. Basic computer knowledge and ability to navigate database software. Join others with your impeccable interpersonal skills, good intentions, and compassion to help people. Apply today. About St. Louis Arc: Since 1950, people with disabilities and their families have been placing their trust with the St. Louis Arc. Today, our 400+ team members serve more than 4,500 children, teens, and adults with autism spectrum disorders, Down syndrome, intellectual and other developmental disabilities.

Posted 30+ days ago

1St Shift Senior Manufacturing Support (Assembly)-logo
1St Shift Senior Manufacturing Support (Assembly)
CaterpillarAthens, GA
Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As Assembly Support at Caterpillar Inc., you will directly support Manufacturing Engineers and Assembly Leaders on the plant floor through design and documentation layout, tooling, fixtures, handling systems, safety, and ergonomics and other duties as assigned. This is an hourly position starting at $27.50/hour. In this role you may: Create tool lists for assembly. Provide tooling support to the line as needed including battery repair, DC electric and air-torque tooling, preventative maintenance tools, and tooling calibration. Develop final work orders which detail processing steps and procedures, identified component parts, specifies technical aspects of part installation or application and identifies tooling or fixtures required for production. Perform changes and updates to standard work schedules and other relevant assembly procedures based on engineering input. Create documentation required for capital maintains both capital and expense budget accounts. Use Engineering prints and release notices to develop production operation sequence and documents in assembly routing system. Develop layouts using CAD system and identifies material locations. Download tool data and provides analyzed torque data to Certification Team and creates and maintains data files on torque tools specified by Certification Team. Utilize systems such as CAD, Bin System, and Team Center. Provide summaries to leadership. Basic Qualifications: Must have advanced proficiency (Can train others) in Microsoft Word, Excel and PowerPoint 2-year degree in engineering-related or operations management field or equivalent (Current enrollment in an accredited 4-year college degree program at a junior level status is considered equivalent to a 2-year degree) OR 4 years of related experience in Materials Operations, Packaging or Planning Physical Requirements (with or without reasonable accommodation): Willing and able to sit/stand for prolonged periods Willing and able to perform repetitive operations Willing and able to lift up to 35 lbs. Top candidates will also have: Auto CAD experience 4 yr. technical degree (i.e. Mfg. Technology, Industrial Engineering or Mechanical Engineering) Familiarity with complex product structures Experience writing visual work instructions Experience with 3D software Experience with conducting time studies Experience with line balancing Operations/Industrial planning experience Advanced Computer and Caterpillar Systems Knowledge Mechanical/Assembly experience Understanding of the Assembly Planning Systems SAP Experience Strong communication skills Good interpersonal skills Strong analytical skills Problem identification and solving skills Ability to work in a team-oriented environment Additional information: Resumes are encouraged for all applicants. This is a 1st shift hourly position starting at $27.50/hour located in Athens, GA. No relocation benefits are available. Summary Pay Range: $27.50 - $34.40 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement These benefits also apply to part-time employees Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: June 10, 2025 - June 17, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Not ready to apply? Join our Talent Community.

Posted 5 days ago

Personal Support Specialist, Part Time-logo
Personal Support Specialist, Part Time
Catholic Charities of the Archidiocese of WashingtonTemple Hills, MD
ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures. JOB SUMMARY: The Personal Support Specialist is responsible for ensuring that adults with disabilities are provided with opportunities to be a meaningfully, engaging and centered in community. ESSENTIAL DUTIES and RESPONSIBILITIES: Teaching skills for increased independence (i.e. - self-help, personal hygiene, social skills, etc.). Developing and implementing, in coordination with the team, the Individual's Plan to achieve the vision and personal outcomes identified by the individual. Assisting individuals in broadening their awareness and use of community resources (i.e. - transportation, businesses, libraries, social services, etc.). Assisting individuals in planning their daily/weekly schedules (i.e. - work schedules, activities, medical/dental appointments, vacations, etc.) and carrying out activities. Transports individuals from their homes to various activities within the community and back safely. Performs all other job-related duties as assigned. EDUCATION and EXPERIENCE: High school diploma or equivalent. Verification of foreign equivalency required. One (1) year of experience supporting persons with disabilities and/or behaviorally challenged. Experience in behavior management, crisis intervention, and hands off problem-solving are a plus. Certified Nursing Assistant plus. SKILLS and COMPETENCIES: Proficient with Microsoft Office and Outlook 365. Must possess a full, valid local, driver's license and the ability to maintain a good driving record. Must be able to use personal vehicle to transport clients and maintain insurance requirements.

Posted 5 days ago

Direct Support Professional, Residential (Afternoon/Weekend)F-logo
Direct Support Professional, Residential (Afternoon/Weekend)F
Associated Catholic CharitiesLutherville Timonium, MD
Pay Range: $19.50 - $20 per hour (Depending on years of experience) Catholic Charities is a non-profit organization with a diverse workforce of over 2000 employees of all faiths, ages and ethnicities who help to improve the lives of those we serve. We are the largest private provider of human services in Maryland operating over 80 programs throughout Maryland, serving children and families, people living in poverty, individuals with intellectual disabilities, immigrants, and seniors. Here, you can build a career where you make meaningful differences in the lives of others as we fulfill our mission to love, serve, teach, and work for justice. Gallagher Services supports adults with intellectual and developmental disabilities in living the life of their choice. Adults are supported in living, working and being involved in the community as independently as possible. The Cornerstones of the program are Person-Centered Planning and the mission and values of Catholic Charities. Catholic Charities of Baltimore is currently seeking a Direct Support Professional who will provides quality living support (physical, social, behavioral, career, and personal) to persons with intellectual and/or developmental disabilities (IDD) living and working in the community. The work schedule is: Week 1: Saturday/Sunday 9a-9p, Monday 3p-9p and Friday 1p-11p Week 2: Monday-Thursday 1p-11p JOB DUTIES & RESPONSIBILITIES: Provides hands-on assistance in the home including; individualized supports in transferring, bathing and grooming, and following specific dining protocols and treatments. Assists with and teaches skills in laundry, meal preparation, and other household chores. Assists doctors' appointments, emergency room, and hospital visits, and contacts on-call nursing appropriately. Administers medications according to policies and procedures of Medication technician Training Program/Certified Medication Technician (MTTP/CMT) curriculum, and applicant regulations. Performs other duties as assigned. EDUCATION & EXPERIENCE REQUIREMENTS: Driving (Agency and/or personal vehicle) is required for this position. Must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver's license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede driver's ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record. Ability to drive multiple Agency vehicles following traffic rules and safety precautions. This includes, but is not limited to, safe driving, and the ability to secure people who use wheelchairs PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Ability to lift a minimum of 75 pounds, stand for periods of time, bend, push wheelchairs, provide physical intervention as necessary, and be able to life and/or transfer people. We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to: Health/Dental/Vision Vacation/sick/holiday pay 403(b) Retirement Plan with a discretionary employer contribution Tuition advancement Paid Parental Leave Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise. Catholic Charities is an equal opportunity employer

Posted 2 days ago

Hospitality Service Support-- Lake Buena Vista-logo
Hospitality Service Support-- Lake Buena Vista
Hooters Of America, LLCOrlando, FL
The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise. Performing the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu. Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations fully stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. Responsibilities Guest Happiness Food & Beverage Quality Assurance Order Accuracy Speed of Service Accurate Food Presentation Friendly & Attentive Customer Service Financial Management Responsible Cash Handling Brand Operating Standards Welcoming, Personal, & Courteous Ensures Proper Sanitation and Food Handling Prepared, in Uniform & Punctual for Shift Cleanliness Other Menu Knowledge Rotation Seating Aware of Events & Specials Sense of Urgency Store Events Spokesperson Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations Facility Maintenance and Cleanliness Ensures Products are Available for FOH Employees Must be 17/18 years of age or older Customer Service Skills Basic Mathematical Computations Skills Ability to Promote Brand Integrity Ability to Maintain Professionalism at All Times Ability to Communicate Clearly Ability to Work Well with Others Ability to Multi-Task within a Fast-Paced Environment Ability to Adapt to Change Menu Knowledge Knowledge of Sanitation and Use of MSDS All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply.

Posted 30+ days ago

Program Manager, Child Support/Enforcement (Onsite, DMV Area)-logo
Program Manager, Child Support/Enforcement (Onsite, DMV Area)
ICF International, IncWashington, DC
ICF is currently seeking a Program Manager capable of providing leadership and exercising strong project management skills to lead a large national program of Program Support Services (PSS) for child support enforcement. As the Program Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Program Manager, you will be responsible for overall successful delivery of all work products and quality of work and to ensure the project proceeds within the specified time frame and under the established budget, while achieving its objectives. The successful candidate should have relevant experience in child support services and enforcement with knowledge of OCSE regulations and program implementation. Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred. Candidates must be able to communicate effectively, verbally and in writing, and handle highly confidential and sensitive issues. Candidates must be versed in a wide variety of strategies for ensuring quality services and the ability to maintain positive relationships with clients and colleagues. Candidates must have experience in successfully managing similar projects in terms of scope, complexity, and size. Key Responsibilities: Contribute expertise to the following: Knowledge management of best practices in Child Support Enforcement programs. Staffing- Assign and manage qualified, technically proficient, and professionally capable staff throughout the life cycle of the contract, including phasing in and out staff without disruption. Communications and Reporting- Coordinate and communicate with government staff and contractors to provide thorough and timely reporting on task/project/program status and performance, including delivery of quality reports, responding to ad hoc government inquiries and data calls. Any critical information provided to the appropriate points of contact (POCs) should be clear, timely and supportive of the most effective course of action (COA) within the context of the work and scope of authority for all involved parties Execution of Work- Ensure that all contractual requirements are performed in a manner that ensures timely delivery in accordance with Government quality standards, OCSE guidelines and established practices. Project Management Plan- Develop, maintain, and update a Project Management Plan (PMP), providing the basis for performance in accordance with the task. This document describes the schedule, cost, quality, communication, and risk-adjusted plans, and how they would be updated, maintained and communicated throughout the period of performance (PoP). Employ Earned Value (EV) methodology on the contract following American National Standards Institute/Electronic Industries Alliance (ANSI/EIA) Standard 748, Earned Value Management Systems (EVMS), for its EVMS approach. Basic Qualifications: B.S with a minimum of 15 years of relevant experience in child support services and enforcement programs M.S with a minimum of 13 years of relevant experience in child support services and enforcement programs 10+ years of experience managing projects and programs PMP Certification required 5 years in a leadership position Eligible to complete the HHS background verification process at the Public Trust clearance level. Preferred Skills/Experience: Master's degree in social services related field. Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred. ITIL Certification desired Professional Skills: Proven skill and experience in critical-thinking, innovation, and problem-solving, recommending successful solutions, including the planning and implementation of such solutions. Demonstrated experience in project management, managing people, project planning and coordination of daily activities, data analysis, constructive reporting, project management techniques and tools for a contract of similar size and complexity within budget. Creating and maintaining quality control through repeatable, managed processes. Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure (WBS). Sound business ethics, including the protection of proprietary and confidential information. Exceptional oral and written communication skills. Analytical, problem-solving, and decision-making capabilities. Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision. Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors. Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint. #Indeed #LI-CCI Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range- There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $143,041.00 - $243,170.00 DC Client Office (DC88)

Posted 2 weeks ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Gainesville, FL
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 6 days ago

Canary Technologies logo
Director Of Customer Support
Canary TechnologiesDallas, TX
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Job Description

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.

Join us in shaping the future of hospitality!

About You

A seasoned leader, you understand the essence of stellar customer support and have the acumen to oversee it. You're adept at steering teams and optimizing processes in a dynamic environment. Adept at interpreting data to shape strategies, you prioritize the customer experience, and leverage every touchpoint to enhance it. Your multifaceted skills make you the torchbearer of our support vision.

About the Role

As the Director of Customer Support, you'll be at the helm of the Customer Operations sector and report directly to one of the co-founders. In this pivotal role, you'll strategize, oversee, and refine the mechanisms of our support function. As Canary evolves, you'll ensure that our customer support remains robust, efficient, and keeps pace with our trajectory.

Responsibilities

  • Lead, mentor, and expand the Customer Support team, fostering a culture of excellence.
  • Set clear objectives and KPIs for the team, ensuring alignment with our company's strategic goals.
  • Collaborate closely with other departments, especially Product and Engineering, to streamline product improvements based on customer feedback.
  • Develop and roll out scalable support processes and tools to elevate customer satisfaction and retention.
  • Analyze support metrics and trends, driving continuous improvements and solutions.
  • Represent the voice of the customer at the executive level, ensuring that their needs and concerns shape our offerings and strategies.
  • Evaluate and implement technology solutions like Help Desk systems, ensuring seamless integration and effectiveness.

Qualifications

  • BA/BS degree
  • 5+ years of leadership experience in Customer Support or Customer Success in a tech/SaaS environment.
  • Proven track record of driving customer satisfaction and operational efficiencies.
  • Strong analytical, problem-solving, and decision-making skills.
  • Expertise with Help Desk systems like Zendesk, Freshdesk, etc.
  • Familiarity with Salesforce and collaboration software (Slack, Asana, etc.)
  • Exceptional interpersonal skills
  • Ability to inspire and lead teams.

$150,000 - $225,000 a year

The base salary range for our New York and SF offices for this role is $150,000-$225,000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.