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Direct Support Professional - (Thurs, Fri, Sat, Sun: 2 Pm - 8 Pm)-logo
ChimesNewark, DE
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Set Pay Rate: $18.00 per hour Core Responsibilities (Applicable to All DSP Roles) Provide direct support and supervision to individuals to ensure safety, engagement, and well-being. Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation. Implement and follow individualized care plans, supporting each person's goals and skill development. Administer medications accurately and in compliance with agency policies and regulations. Ensure a safe, clean, and organized environment, adhering to health and safety protocols. Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation. Maintain accurate documentation of daily activities, progress, incidents, and other required reports. Foster community integration by facilitating participation in activities, events, and social interactions. Maintain open communication with supervisors, team members, and external service providers. Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations. Work a flexible schedule, including evenings, weekends, and holidays, as needed. Treat all individuals with dignity, respect, and kindness. Role-Specific Responsibilities Day Program DSP Engage individuals in structured activities that promote learning, socialization, and skill development. Monitor and support individuals throughout the day, ensuring active participation in program activities. Transport individuals to and from program activities and community outings. Collaborate with the day program team to enhance service delivery and improve outcomes. Residential DSP Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking. Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences. Monitor and report any health concerns, ensuring medical appointments are scheduled and attended. Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care. Floater DSP Adapt to different home and program environments, providing coverage as needed. Be flexible and responsive to staffing needs, traveling between various locations as assigned. Ensure consistency in care and documentation across different program sites. Remain awake and alert during overnight shifts, conducting scheduled safety checks. Requirements Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred. Certifications: Must obtain and maintain active certifications in: Certified Medication Technician (CMT) CPR/First Aid Mandt (or other crisis intervention training) Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential. Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team. Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks. Other: A valid driver's license and an acceptable driving record as determined by agency policies. Additional Information DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge. This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect. Work schedules may vary and can include evenings, weekends, and holidays to meet program needs. What's in it for you? Total Rewards Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" And More! Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers .

Posted 1 week ago

Operations Support Specialist - Wilmington, NC-logo
TruTeamWilmington, NC
About Your Future with TruTeam Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further! At TruTeam, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Your Responsibilities Searching for an energetic operational support professional who enjoys wearing multiple hats to manage our busy branch office! If you are a reliable, well-organized person who can handle day-to-day operations with a focus on efficiency and time management, we want to talk to you! You will be responsible for a variety of tasks from the compliance of purchasing, accounting, credit/collections, IT and overall administrative requirements. In addition, you will be responsible for effectively handling Human Resources administration and employee relations programs. Manage records and information. Perform accounting and/or financial analysis. Monitor credit and collections activities. Manage daily conversion of quotes to work orders. Review and approve vendor invoices. Provide HR administrative assistance to management teams. Encourage and improve cross-department internal communication. Perform general office tasks (replenish office supplies, distribute mail, custodial duties, etc.). Any other duty, task, or responsibilities as assigned. Your Qualifications Minimum of 18 years of age. If operating a Company Vehicle, a valid driver's license will be required. Previous experience in administrative services or other related fields. Detail-oriented with the ability to prioritize and manage a variety of tasks. Strong leadership qualities. Bi-lingual English/Spanish (preferred). Travel Requirements Type of Travel Required: Local Amount of Travel Required: Physical Requirements Work is performed in a typical office environment and may require standing, bending, lifting boxes or packages under 10 lbs., and remaining in a stationary position for long periods of time. Work requires regularly inputting/retrieving words or data into or from an automated/computer system. Your Benefits We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits: Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence: minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. TruTeam is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you! TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.

Posted 2 weeks ago

Application Support Administrator-logo
Marsh & McLennan Companies, Inc.Knoxville, TN
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Field Support Specialist - Remote (California)-logo
Goodman ManufacturingCarmichael, CA
This is a HVAC Specialist role, not IT. HVAC installation, repair, and/or service experience REQUIRED. Daikin Comfort Technologies Manufacturing, L.P. is seeking a skilled individual for our Field Support Specialist position, in and around the state of California. As a Field Support Specialist, you will be responsible for providing installations, installation and technical service assistance, equipment commissioning, controls commissioning, and occasional warranty support for Daikin HVAC product line (FIT/S-Series/Side Discharge/RA_QA). Responsible for conducting direct, on-site, technical training including installation, commissioning, service, and maintenance of Daikin HVAC product line. This is a HVAC Specialist role, not IT. HVAC installation experience REQUIRED. May include: Provide direct oversight of Daikin HVAC product line installations to ensure successful operation. Review Manual J and D reports to ensure Daikin HVAC product line installation success. May provide technical support via phone, XOi, and email to support Daikin's HVAC product line product line (external field). Resolve conflicts involving Daikin HVAC product line equipment; design, installation, or product resolution (external field). Provides on-site technical support, as required. Completes Field Service reports with pertinent data. Advises on the set up of control systems and the commissioning of products including refrigerant charging, addressing, operational data, and field settings. Provide information and conduct training sessions pertaining to proper installation techniques, equipment commissioning, controls commissioning and troubleshooting of Daikin's HVAC indoor units, outdoor units, controls and accessories for key Distributors, Daikin Comfort Pro's, Amana/Goodman Premium Dealers. Collect and analyze system operation data from Daikin systems via Daikin's proprietary tools and provide possible solutions to customers. Conducts Daikin HVAC product line training and tutorials, as required. Provides instructions to customers regarding operation and care of unit, equipment operation and controls setup and scheduling. Substantial travel within assigned region. May install, service, and/or support Daikin HVAC product installations. Knowledge & Skills: Ability to apply knowledge of refrigeration, air flow, and air conditioning theory and structural layout. Excellent communication skills and interpersonal skills to interact effectively with diverse client groups. Self-starter with the ability to work both independently and within a team. Ability to effectively communicate ideas and properly describe problems and solutions. Demonstrated technical skills to explain product functionality to customers. Well-developed planning, organization, analytical, and decision-making skills. Proficient computer skills, such as Excel and PowerPoint. Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills. Experience: 10+ years installation and technical service experience within the HVAC industry required. Education/Certifications: Associates degree highly preferred. HVAC certification preferred. State Contractors License preferred and/or willingness to obtain. Universal Refrigerant Handling Certification required. Valid Driver's license required. Physical Requirements/Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations. Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Salary Range $92,430.00 - $116,050.00 USD

Posted 30+ days ago

S
Sallie Mae Inc (SLM Corp)Newark, DE
When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The ideal candidate will have a demonstrated track record and experience leveraging strong judgment and intuition to plan and execute a wide range of executive support tasks with limited direct supervision. This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting the Chief Executive Officer. The individual must demonstrate excellent intuition to work independently to handle situations they may not have directly seen before and have the ability to interact and foster strong relationships with internal customers and external constituents at all levels in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful and efficient. Confidentiality and a high level of professionalism are crucial to this role. Expert level written and verbal communication skills, strong common-sense decision-making ability and attention to detail are equally important. What You'll Do Administrative Support Assists the CEO in the timely management of all communication with various constituents. Outlook inbox management with the confidence to handle and/or route certain items to others for action or raise important messages to the CEO's attention. Handle all correspondence of the Office of the CEO with confidentiality and timely and effective responses. Screen incoming calls and physical mail. Fields inquires and independently follows up with requests that require responses. Maintains the CEO's calendar ensuring conflict free and efficient calendaring to maximize the CEO's schedule; Arranges for meeting rooms, catering or facility needs. Responsible for creating and confirming seamless and efficient travel arrangements using the utmost security measures at all times. Coordinates travel plans which require interaction with both internal and external executives and assistants, investors, regulatory bodies as well as consultants. Prepares agendas, assists with creating presentations and coordinates the collection of other supporting meeting documents. Secretary of the Executive Committee: Works with other business areas to create a yearly workplan, ensuring timely approval of charters and policies and other annual routines that need proactive planning. Create agendas, responsible for document depository and retention efforts. Attends meetings with the CEO, and takes, transcribes, and distributes notes or minutes. Prepares documents and minutes for upload to regulatory agencies. Prepares and submits expense reports on behalf of the CEO. Maintains confidentiality of sensitive information, including CEO's travel arrangements. Serves as liaison with CEO and other high-level executives, including auditors, regulators and Board Members. Supports processing of contracts, policies, procedures, and other documents. Provides administrative support preparing, distributing, and filing legal and corporate materials for committee and management meetings. Organizes periodic team meetings including site locations, catering, outside speakers and community / team building activities. Team leadership Sets standards and expectations for the work quality and proficiency of the broad EA team and will help coach and develop other members of the EA team as needed. Convenes the Executive Assistant population periodically for substantive and developmental events Responsible for the management of the EA Teams. Channel of consistent knowledge sharing, policies, and best practices. Coordinates coverage among senior EAs to ensure Executive Committee members have support through EA vacation and other absences Participates in company-wide forums The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. Associate degree or equivalent work experience. 3 years' experience in leading projects or office management. Strong learner with demonstrated ability to develop intuition and instinct about new situations. Demonstrated leadership skills. Demonstrated ability to manage and carry out projects to completion with minimal supervision. Excellent written and oral communication skills. Excellent interpersonal skills possess a positive mental attitude, especially when faced with difficult situations and pressing deadlines. Highly proficient in the use and application of Microsoft Office products, office equipment and software to meet business needs. Ability to interact effectively with all levels of leadership and administrative personnel supporting them. Team player with strong organizational, communications and persuasion skills. Possess integrity and tact when dealing with confidential information and sensitive situations; trustworthy. Excellent organizational, time management, analytical and problem-solving skills. Willingness to learn Sallie Mae policies and procedures (particularly in the areas of vendor management, procurement, payroll, and personnel). Highly flexible and adaptable to constantly changing priorities. Ability to maintain a high level of professionalism in a fast-paced environment. Preferred: Indicate "nice to haves" regarding education, skills, and experience. Undergraduate degree. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). Competitive base salaries Bonus incentives Generous PTO, Floating Holidays and 12 Federal Holidays observed Support for financial-well-being and retirement 401k with employer match Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more Employer paid short-term/long-term disability and basic life insurance Flexible hybrid working arrangements. Paid parental leave and adoption reimbursement programs Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives Tuition Reimbursement and Family Scholarship Programs Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Posted 1 week ago

Community Support Specialist - Residential Mental Health - Lakeview Area-logo
ThresholdsChicago, IL
The Community Support Specialist provides direct service to clients through individual and group counseling/therapy, vocational support, crisis intervention, and psycho-social rehabilitation. They identify risk factors related to relapse and develop relapse prevention plans and strategies. ESSENTIAL DUTIES & RESPONSIBILITIES Develops and reviews members' care plans by identifying goals, objectives, and specific mental health services needed. Teaches members independent and community living skills, such as housekeeping, meal preparation, coping skills, etc. Provides support to members with collateral social service agencies and the community. Documents services provided in an Electronic Health Record in a timely manner. EDUCATION Candidates must be at least 21 years of age and have: High school diploma or GED certificate with 5 years of supervised job-related experience in the field of social services OR Bachelor's degree in Psychology, Social Work, or related field required REQUIREMENTS Daily access to a personal vehicle Valid driver's license Willingness to provide transportation for members of the program Must obtain and maintain liability car insurance of: $100,000 per person bodily injury $300,000 per accident $100,000 property damage WHAT WE OFFER: Competitive Pay - Base Rate: $22.50 - $25.87 hourly / $46,800 - $53,800 annually Based on education and experience Generous PTO4 medical insurance plans, dental insurance, & vision insurance 403(b) retirement plan with 3% employer match Robust employee assistance program (EAP) Mileage reimbursement Cell phone reimbursement (up to $50/month) Public service loan forgiveness Supervision for clinical licensure at no cost (CRSS, LSW, LCSW, LPC, LCPC) Reimbursement for professional licensure and license renewal Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. As a leader in mental health and substance use services, we pride ourselves in being recognized as a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, in the category of companies with more than 1,000 employees.

Posted 30+ days ago

School Support/In-House Substitute Teacher-Pool-logo
Rainier Valley Leadership AcademySeattle, WA
School Support Substitute Teacher (In-House) Reports to: Principal Classification: Certificated Job Status: Full Time/Exempt School Year Employee Start Date: August 2024 Location: Seattle, WA ABOUT RAINIER VALLEY LEADERSHIP ACADEMY: Rainier Valley Leadership Academy is a public, tuition-free, charter school, providing an anti-racist collaborative community and rigorous education while providing access to civic leadership and college success for all scholars in Seattle. RVLA will serve grades 6-12 in the Seattle Community. We respect and celebrate the wealth and vitality of the ethnic and cultural traditions that thrive in our neighborhood. Our mission is to put every child on the path to success in college and career, leadership, and life. We integrate college and career-ready and hands-on instruction to expose all scholars to various authentic experiences. Our teachers use a data-driven collection to meet scholar needs and differentiation. We use common planning and collaborative team time to analyze data to inform instruction. We provide a teacher mentor for every scholar and focus on personalized learning. RVLA boasts a highly qualified and diverse faculty and staff that not only have excellent educational credentials but also bring to the school community many years of dedication to scholar success and passion for our mission. Our small school community allows adults to know each other and every scholar by name, strength, and need. We pride ourselves on building and maintaining close relationships with each other, our community, scholars, and families. OPPORTUNITY: We are seeking a mission-aligned School Support/In-house Substitute Teacher to join the growing team at Rainier Valley Leadership Academy to serve scholars in Kindergarten and 6th-12th grades. Our ideal candidate is scholar-focused and utilizes innovative, data-driven, anti-racist instructional practices to engage, connect, and build relationships with scholars and their families to foster educational success. We are looking for an individual who is a unicorn and looks forward to having something different to do daily. Someone passionate about having a long-term commitment to joining the RVLA community and wants to help build a community-centered school driven to dismantle systemic oppression through the unit of the school. To learn more about what it's like to work at RVLA, please visit: myrvla.org ESSENTIAL DUTIES & RESPONSIBILITIES: Report directly to the Principal with any issues, concerns, or questions about job-related duties Ensure administration is aware of any changes within the scope of your daily activities before your participation Arrive to the building no later than 8 am Participate in Circle Group activities Effectively instruct scholars in their content area as prescribed by college-ready, state, and RVLA academic content standards Utilize direct instruction, demonstration, audio-visual aids, and other materials to supplement presentations with the overall goal of engaging scholar learning May teach a mentor group focused on social/emotional skill-building, college, and career Maintain effective supervision and discipline in the classroom Attend faculty and professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence Serve on school pillar committees to forward the organizational mission Work as part of the interdisciplinary team and within content areas planning and aligning curricula to ensure that instruction follows curriculum guidelines or requirements of state and school Create and implement scholar intervention plans when necessary Maintain the school's scholar management policies and procedures (i.e., attendance records, dress code, etc.) and report to the school administrators when necessary Work with other teachers and administrators to address and resolve scholar issues Provide necessary accommodations and modifications for the growth and success of all scholars Lead and participate in scholar activities such as: sponsoring scholar activities or organizations, coaching a team, working with parents and the community as part of a committee or group, providing morning or after-school supervision, and chaperoning scholar events. Abide by all state and federal mandates in reporting sexual or physical abuse and neglect. Conduct special projects and duties when not supporting classes of primary teaching responsibility as assigned. Participate in other events aimed at promoting or developing Rainier Valley Leadership Academy (i.e., scholar recruitment) QUALIFICATIONS: Bachelor's Degree (required) Valid Washington State Teaching Certificate Experience teaching their content at the middle or high school level Knowledge of and experience with Common Core State Standards (CCSS) Experience designing curricula and assessments ( Can articulate a clear, compelling vision for strong content instruction Excellent collaborative and organizational skills Excellent verbal and written communication skills Growth mindset and love of learning A strong ethical base and self-awareness Relentless commitment to high standards for high-quality execution Passionate with a strong sense of personal responsibility toward achieving ambitious goals Strong sense of integrity, ethics, and drive to achieve and grow Humility, sense of humor, and rock-solid commitment to RVLA's mission and the Southeast Seattle community Must be able to multitask and function in a high-energy environment Must be able to pass fingerprint & background check Official College Transcripts This employer strives for a balanced, productive workforce, which is diverse in age, gender, and cultural identity. We do not base hiring or promotional decisions on factors other than performance and professional growth potential. Compensation and current Roles Available: Title | School Support/In-house Substitute Teacher Compensation Rate | $64,870 - $105,282 Status | FT FTE Equivalent | 1.0 Estimated Weekly Hours | 40 Benefit Eligibility | Yes APPLICATION PROCEDURE: If interested in this position, please visit www.myrvla.org/careers to view all open positions and apply. RVLA is an Equal Opportunity Employer and strives for a balanced, productive workforce, which is diverse in terms of age, gender, and cultural identity. We do not base hiring or promotional decisions on factors other than performance and professional growth potential. Please note that we are unable to sponsor H-1B Visa applicants.

Posted 30+ days ago

Customer Support Analyst-logo
Harris Computer SystemsWyoming, WY
OVERVIEW Harris is seeking a Customer Support Analyst for our School Nutrition Division. We're looking for a bright, energetic, and positive professional who is passionate about delivering exceptional customer service. In this role, you will have direct, day-to-day interaction with our valued customers, helping resolve a variety of software-related issues to ensure a seamless user experience. JOB DUTIES & RESPONSIBILITIES Diagnose and troubleshoot software and hardware issues. Collaborate closely with the Support team to identify, escalate, and resolve customer concerns. Respond promptly and professionally to customer phone calls, emails, and support tickets. Develop and maintain in-depth product knowledge to handle both first-level and escalated support cases. Leverage AI tools and technologies to enhance problem-solving, automate routine tasks, and improve support efficiency. Contribute actively to initiatives that drive customer satisfaction and service quality. Document and track client interactions, issues, and resolutions in our support systems. Deliver client training sessions via webinars or on-site visits as needed. Required Skills & Qualifications At least three years of prior call center or technical support experience. Strong troubleshooting, analytical, and critical-thinking abilities. Excellent verbal and written communication skills. Proficiency in using AI tools (e.g., chatbots, AI-based diagnostics, automated reporting, or knowledge bases) to assist in daily tasks. Strong organizational and time management skills; able to multitask effectively. Self-motivated and able to work independently as well as collaboratively within a team. Flexible and adaptable, with the ability to work in a dynamic and evolving environment. Confident working with diverse customer personalities and needs. Excellent computer skills, including proficiency with Microsoft Office Suite. Ability to type a minimum of 40 WPM. Knowledge of SQL/Firebird databases is a plus. Experience in education, school environments, or school food service is preferred. About Harris Computer: Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"! We empower our employees to make a difference We have an award-winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Instagram: @weareharris LinkedIn: Harris Computer

Posted 1 week ago

Document Management Technician (Entry Level Legal Support)-logo
CACI International Inc.Honolulu, HI
Document Management Technician (Entry Level Legal Support) Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local The Opportunity: CACI is looking for talented individuals who are just beginning their career in the legal field. The Document Management Technician (DMT) position is an entry level position that allows you to utilize your organizational skills while working closely with attorneys and other litigation support professionals in a fast-paced setting, to collect, store and retrieve important documents as needed. You will provide critical case support to the United States Attorney's Office, to assist with its mission of investigating and prosecuting cases to enforce the law and defend the interests of the United States. CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates! This is a great opportunity for someone to grow their careers. Please apply if you are interested to hear more! Responsibilities: Variety of clerical and administrative support assistance services. Typical assignments include: Performs routine receptionist functions such as answering telephones, receiving visitors, maintaining sign-in logs and visitor badges. Furnishes requested information concerning pending and closed matters and cases, functions and general procedures of the office. Determines which matters should be referred to the AUSA and the urgency of the matter. Operates multi-line automated telephone switchboard and routes incoming calls to staff members or take messages as appropriate, places outgoing calls, relates to the public in a professional manner with clear and understandable language, greets vendors, customers, and visitors. Responds to inquiries, providing general information regarding office programs. Advises callers or visitors to contact the appropriate Federal, State or local agencies concerning matters outside the USAO's purview and furnishes the needed address or telephone number when available. Receives, reviews, and distributes incoming mail. Maintains miscellaneous numerical/alpha files so that correspondence checks can be made for unfamiliar material received. Checks mail and annotates accordingly, e.g. attorney assigned, case number, etc. Immediately notifies staff members when hand delivered incoming mail, FedEx and UPS deliveries, and faxes are received and places in appropriate internal mail box. Provides courier services from the USAO to the courthouses and State and federal agencies as required to file and/or deliver legal documents on a daily basis and at other times as required. Provides general copying and faxing services. Assists the office with large mail outs by photocopying, stuffing, sealing and metering envelopes. Prepares documents for imaging/scanning. Assembles/disassembles documents as required, taking care to ensure that original documents are reassembled exactly to their original state. Stocks office supply areas by ensuring adequate levels of general office supplies are maintained and provides inventory lists to Contracting Officer for purchase. Ensures that Copy Rooms are stocked with paper. Assists with the maintenance and minor repairs of equipment including copiers, fax machines, time stamping clocks, postage meters, and shredders. Makes service calls for repair as necessary. Assists with the on-site shredding vendor by escorting and monitoring bi-weekly shred pick-ups. Maintains Library by receiving and processing new publications for shelving, inserting pocket parts into bound volumes, updating loose leaf publications, and distributing new publications. Provides a variety of legal support assistance services to the support staff. Typical assignments include: Provides assistance to attorneys and support staff in trial preparation by performing duties such as photocopying and collating materials to be inserted into trial notebooks. Provides additional assistance by performing scanning jobs, duplicating material contained on media such as VCR tapes, CDs and/or DVDs. Establishes, organizes, and maintains a variety of files. Separates, assembles, and organizes files and records for disposition or transfer to records depository in accordance with established procedures. Assists with closing files to be stored on-site and shipping closed files to be archived off-site. Performs docketing duties such as opening, updating and closing cases through use of LIONS, the automated case tracking system. As necessary, searches database for required information. Using established databases, performs data searches, report design, and other data retrieval assignments. Reports may be of a recurring nature or of a special, one-time nature based on user information requirements. Able to lift up to 30 pounds. Qualifications: Required: Ability to perform detailed work consistently, accurately, and under pressure extremely important. Must be able to read and follow instructions. Must be able to understand task, task objectives, and the context of the task in the litigation support effort as a whole. Must take the initiative to ask questions when necessary to complete task correctly (e.g. where instructions are not explicit or appear to be contrary to the task objective). Must have typing/keyboarding skills and good communication skills. Must be knowledgeable user of the Government's office and network environment, including but not limited to, word processing, database, spreadsheet, imaging, and telecommunications systems. Undergraduate degree preferred. Litigation support experience valued. DOJ MBI must be obtainable (US Citizenship required). ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location. Minimum Required Hourly Wage: $16.68 There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 30+ days ago

(Remote) Support Analyst-logo
Harris Computer SystemsWyoming, WY
Join a community where people come first. Systems & Software, a division of Harris, is hiring a Support Analyst to join our collaborative, community-driven team. At Harris, you are not just a number: you are part of a culture that values continuous learning, mutual support, and personal growth. As a Support Analyst, you will play a key role in delivering exceptional customer service. You will engage directly with clients to resolve technical issues, manage support tickets, and identify when to escalate code-related challenges to our development team. Your ability to communicate clearly, manage your time independently, and build trusted relationships will make you a valued part of our client success story. This is more than just a support role. It is an opportunity to grow within a community that invests in you, values your contributions, and fosters a strong sense of community across all levels. Occasional travel may be required, offering even more opportunities to connect and learn. If you are passionate about helping others, thrive in a people-first environment, and want to be part of a team that truly supports one another, we invite you to apply. This remote role welcomes candidates anywhere in Canada and the US. What your impact will be: Handle support calls or tickets. Install and update product line applications, integrated third party applications, and operating system and database applications. Exercise sound professional judgment in investigating technical problems. Collect detailed information to categorize requests and establish a method of resolution. Document all customer communication through tickets. What we are looking for: Minimum one year of customer service experience in a technical environment or relevant experience. Proven problem-solving abilities. Strong verbal skills and exceptional written communication. Experience in technical documentation. Ability to multi-task effectively. Ability to work independently with minimal supervision. Provide onsite attention and support for specific clients. Travel and onsite visits are required. What we can offer: 3 weeks' vacation and 5 personal days Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment Employee stock ownership and RRSP/401k matching programs Lifestyle rewards Remote work and more! About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses. About Systems and Software: Since 1973 it has been our unrelenting mission at Systems and Software to provide quality customer information system solutions to municipal and investor-owned utilities. To achieve that mission, we fully understand the importance of a committed, engaged group of developers, implementers, and support staff. Click here ( https://www.ssivt.com/ ) to learn more about Systems and Software! #LI-remote

Posted 1 week ago

(Remote) Support Analyst-logo
Harris Computer SystemsIowa, LA
Join a community where people come first. Systems & Software, a division of Harris, is hiring a Support Analyst to join our collaborative, community-driven team. At Harris, you are not just a number: you are part of a culture that values continuous learning, mutual support, and personal growth. As a Support Analyst, you will play a key role in delivering exceptional customer service. You will engage directly with clients to resolve technical issues, manage support tickets, and identify when to escalate code-related challenges to our development team. Your ability to communicate clearly, manage your time independently, and build trusted relationships will make you a valued part of our client success story. This is more than just a support role. It is an opportunity to grow within a community that invests in you, values your contributions, and fosters a strong sense of community across all levels. Occasional travel may be required, offering even more opportunities to connect and learn. If you are passionate about helping others, thrive in a people-first environment, and want to be part of a team that truly supports one another, we invite you to apply. This remote role welcomes candidates anywhere in Canada and the US. What your impact will be: Handle support calls or tickets. Install and update product line applications, integrated third party applications, and operating system and database applications. Exercise sound professional judgment in investigating technical problems. Collect detailed information to categorize requests and establish a method of resolution. Document all customer communication through tickets. What we are looking for: Minimum one year of customer service experience in a technical environment or relevant experience. Proven problem-solving abilities. Strong verbal skills and exceptional written communication. Experience in technical documentation. Ability to multi-task effectively. Ability to work independently with minimal supervision. Provide onsite attention and support for specific clients. Travel and onsite visits are required. What we can offer: 3 weeks' vacation and 5 personal days Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment Employee stock ownership and RRSP/401k matching programs Lifestyle rewards Remote work and more! About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses. About Systems and Software: Since 1973 it has been our unrelenting mission at Systems and Software to provide quality customer information system solutions to municipal and investor-owned utilities. To achieve that mission, we fully understand the importance of a committed, engaged group of developers, implementers, and support staff. Click here ( https://www.ssivt.com/ ) to learn more about Systems and Software! #LI-remote

Posted 1 week ago

Administrative Support - Moorhead #454-logo
Les SchwabMoorhead, MN
Job Description: Sales & Administration (Clerical & Sales Support) The Sales & Administration position is responsible for performing Administration duties related to store accounting and operations, assisting in the sales of tires and wheels to customers, providing excellent customer service and completing work according to company policies, procedures, and the Code of Conduct. Primary Responsibilities: Greeting customers; discussing customer needs and answering questions related to merchandise, vehicle repairs, and other issues; providing product and service quotes and referring customers to other qualified employees as necessary. Assists in store accounting and bookkeeping procedures; assists in the administration of Les Schwab credit program; assists with store inventory; and picking up merchandise and parts as required. Provides excellent customer service; promotes store sales; asks questions to identify customer wants and needs; refers customers to other qualified employees as necessary. Experience: Les Schwab offers opportunities for a variety of skills, with on-the job training. Qualifications: Valid driver's license; excellent customer service skills and the ability to work in a rapid pace environment; occasional lifting up to 20 pounds; continuous standing and walking Pay and Benefits: $14.85 - $24.50 For full time positions after eligibility criteria are met, benefits include: Quarterly Bonus Medical, dental, vision, and life insurance Company-funded retirement plan Paid time off Short- and long-term disability Employee discount Tuition Assistance Benefits are subject to change at any time and governed by plan documents and Company policy. Higher minimum wage applies in applicable locations.

Posted 3 weeks ago

Supervisor, Customer Support-logo
Planet DDSAtlanta, GA
Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability. We are seeking a Supervisor, Customer Support, to lead and inspire a team of talented Tier III support technicians while ensuring a high level of customer satisfaction and operational excellence. This position requires a self-directed, detail-oriented, and experienced in resolving complex issues while driving strategic improvements in support delivery. The Customer Support Supervisor will have a proven ability to manage support operations, mentor team members, and apply advanced domain knowledge to streamline processes. This is a hybrid role (2-3x per week) in our Atlanta, GA office (115 Perimeter Center Place, Atlanta, GA 30346) JOB DUTIES Responsible for monitoring all KPIs and ensure they are being met Supervise day-to-day operations of the customer support team, ensuring timely and accurate issue resolution. Provide leadership, mentorship, and guidance to technicians at all levels to foster growth and team cohesion. Work independently on complex projects and tasks, demonstrating initiative and organizational excellence. Apply advanced knowledge to guide problem resolution and provide strategic input into team workflows. • Manage team performance metrics, deliver feedback, and develop plans for continuous improvement. Ensure tickets are moving through the process in a timely manner Collaborate cross-functionally teams to escalate and resolve issues. Contribute to the development of new support models, policies, knowledge bases, and internal training resources. Ensure consistent, high-quality service by developing best practices and aligning with company support standards. Take ownership of high-visibility or sensitive client issues, ensuring resolution and client satisfaction. Lead initiatives that enhance internal tools, documentation, and communication workflows. Recruit, onboard, and train new team members, maintaining a high-performing and scalable support function. Represent customer needs internally, acting as the voice of the customer in strategic discussions. Skills and Qualifications: 5+ years of relevant experience in technical support or related field 3+ years in a leadership or supervisory role Bachelor's degree in a relevant field or equivalent work experience. Proficient in using support tools and software. Demonstrated ability to lead and manage a diverse technical support team effectively Acquire a deep understanding of the company's products or services. Advanced knowledge of relevant technologies, platforms, and systems. Solid problem-solving skills with a methodical and analytical mindset Excellent written and verbal communication skills. Ability to translate technical issues into actionable insights for both technical and non-technical audiences. Deep understanding of customer support methodologies, metrics, and best practices. Experience driving continuous improvement through process optimization and performance management. Collaborative mindset with proven success in cross-functional environments. Committed to delivering outstanding customer experiences and cultivating team excellence. PLANET DDS CORE IDEOLOGY Mission: Dental software is broken. We aim to fix it. Vision: To be the first choice for growth-minded dental businesses. How do we get there? To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values: Collaborative- Working independently and across teams, we create scalable solutions to enable company growth Empathetic- We are educated on the experience of our customers and feel vested in their success Accountable- We feel ownership for the quality of our work and take pride in the positive outcomes Trustworthy- We operate with integrity and honest, making promises we know that we can keep Ambitious- We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders An Equal Opportunity Employer- Including Disability/Veterans

Posted 3 weeks ago

B
BRP Group, Inc.Plano, TX
Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers' unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products - from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property - delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. As a Technical Support Specialist you will help users navigate company products and how to use them. They work closely with other Technical Support Specialists to solve complex hardware or software issues and respond to high call volumes. Their job is it stay up-to-date on company products and how they work in order to best help customers with their questions. They may be responsible for taking feedback from customers and relaying information about recurring issues with computer hardware or software to Product Engineers. PRIMARY RESPONSIBILITIES: Support SaaS base cloud infrastructure, like O365 and SharePoint. IT Asset Management and Tracking for Onboarding/Offboarding. Distribution of Hardware and receiving returned hardware. Help develop Solution library. Document and present solution designs to supervisors and other members of the team. Support of Windows, Microsoft 365. Deploy, support, and secure endpoint devices in a distributed network. Document process and procedures for IT and non-IT staff. Assist users with software and hardware issues. Perform basic computer hardware repairs. Ability to travel occasionally to off-site locations. Complete projects and other duties as assigned. EDUCATION & EXPERIENCE: Prefer a Bachelor's degree but not required 1+ years experience Microsoft Certifications such as Microsoft Office Specialist, CompTIA ITF+ (IT Fundamentals+), or CompTIA A+ would be preferred #LI-JW2 #LI-HYBRID Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

Posted 5 days ago

PT Support Lead-logo
Five Below, Inc.Prattville, AL
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Support Lead do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Directions Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILITIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 5 days ago

B
Blink Health Administration LLCPittsburgh, PA
Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Responsibilities: Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers Provide patient care to accurately support pharma programs and triage to appropriate teams when required Strive to meet and exceed structured performance targets. Document all call information and data discovery according to operating procedures Utilize Knowledge Base materials as a foundation for resolving inquiries Maintain confidentiality of patient and proprietary information Develop a working knowledge of company related security and privacy practices. Participate in continued education on product changes, new features and product launches Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes Requirements: Bilingual Cantonese required, with strong command of the English language High school diploma or GED required, Bachelor's degree strongly preferred Customer service or inbound call center experience required Healthcare, pharmacy or other relevant industry experience strongly preferred Strong verbal and written communication skills Sound technical skills, analytical ability, good judgment, and strong operational focus A passion for providing top-notch patient care Ability to work with peers in a team effort and cross-functionally Strong technical aptitude and ability to learn complex new software Location/Hours: Full time position, on-site in Pittsburgh Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm OR open for availability for 4 day 10 hour shifts from 10am-8 pm Availability for rotating Saturday shifts 9am-5pm Scheduling flexibility, as your schedule may change over time according to business needs Benefits: Medical, dental, and vision insurance plans that fit your needs 401(k) retirement plan Paid time off, sick time & holidays Paid parental/baby bonding leave Daily meal stipend for onsite marketplace Pre-tax transit benefits and free onsite parking Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted 2 weeks ago

Support Lead Part Time-logo
Five Below, Inc.Paradise, CA
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time The pay range for this position is [$17.00to $17.25 per hour]. Pay may vary based on a number of factors, including but not limited to a candidate's job-related knowledge, skills, and experience; educational background; and geographic location. Dependent on the position offered, benefits, bonus and incentive payments, and other forms of compensation may be provided as part of a total compensation package. Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 2 weeks ago

Application Support Administrator-logo
Marsh & McLennan Companies, Inc.Fargo, ND
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

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IT Concepts, Inc.Salt Lake City, UT
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Surge Support Customer Service Engineer to support our VA- End Point Support and Operations Monitoring (ESOM) contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Surge Support Customer Service Engineer will be assigned to a small, mobile team that travels within the district to support events that require dedicated IT support. During surge events, the candidate will support a multitude of IT tasks including asset deployments, imaging, and decommissioning. When not supporting surge events, the candidate will reside at a designated location, responsible for quickly supporting end-user requests for assistance. The ideal candidate must be able to interact with customers, diagnose problems, and lead them through the necessary steps to correct their issues. A Surge Support Customer Service Engineer must have experience conducting routine system administration tasks and logging data in system administration logs. Responsibilities: Serve as a dedicated resource for surge support events within the assigned district, requiring up to 50% travel for up to two (2) weeks at a time; supporting asset deployments, imaging and decommissioning tasks, and other IT duties as assigned Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction Demonstrate flexibility and adaptability to changing situations, effectively managing multiple users and priorities simultaneously Assist in delivering both remote and desk-side technical support, responding to IT support tickets, performing diagnostic and repair activities and use debugging protocols and processes on both hardware and software components Assist in setting up and maintaining user accounts, Active Directory and other system accounts, interfacing with other software applications, compiling reports, and responding to customer requests Familiar with static IP and DHCP reservations Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. Assist with equipment returns, deployments, unboxing, inventorying, and verification. Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting and crawling to navigate through facility spaces to access and repair equipment. Stand and move throughout the work area for prolonged periods up to 8 hours. Base Location: George E. Wahlen VA Medical Center: Salt Lake City, UT Duration of Position: This role has an estimated duration of one year, with a possibility of extension. Salary Range: $28.37/hr - $32/hr. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate. Travel: A Surge Support Customer Service Engineer will be a dedicated surge support resource; requiring up to 50% travel for up to (2) weeks at a time. Overtime is not authorized for any work to include this surge capacity. For work related travel, employees will pay for expense out-of-pocket and submit an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location. Health Requirements: This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. Vaccine requirements may include Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella. Testing requirements may include Tuberculosis. Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education. 2+ years of experience in IT Technical Support, Help Desk or System Administration. Candidates must be able to meet the physical requirements outlined in the job description. Preferred: Experience in conducting routine system administration tasks and logging data in system admin logs Knowledge on a number of debugging protocols and processes Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner- Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees- Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: "Apply for this Job" button at the bottom of this Job Description or the button at the top: "Application." Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-JG1 #itccareers

Posted 1 week ago

Learning Support Technician-logo
Worcester Polytechnic InstituteWorcester, MA
JOB TITLE Learning Support Technician LOCATION Worcester DEPARTMENT NAME Electrical & Computer Engineering DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY WPI's Electrical and Computer Engineering Department is seeking a Learning Support Technician whose primary departmental responsibilities are for monitoring and providing help to campus students, faculty and staff in areas encompassing Electronics and Mechanics. Duties and responsibilities include updating, ordering and dispensing electrical and mechanical components and materials, teaching soldering, troubleshooting, electro/mechanical circuit and project fabrication for various departmental courses and projects. Utilizing Multisim/Labview and Ultiboard design software simulation tools and Solidworks. This also includes a working knowledge of our machine shops equipment and tooling, fabrications with a large variety of materials for use in lecture demonstrations and projects. JOB DESCRIPTION Responsibilities: Fabricate and troubleshoot various electrical and mechanical projects and systems. Assist the faculty, students and staff with electrical and mechanical problems. Perform or oversee student help in entering and tracking all student project accounts, keeping our inventory of the components, hardware, special materials and equipment updated on our network based PC system. Help faculty, staff and students in finding information on parts and equipment. Assist colleague in performing or overseeing student help in routine maintenance of shop equipment and all department PC's. This would involve internal and external cleaning, replacement of cards, disk drives, etc. as the need arises which requires knowledge of PC hardware and software. Assist students in troubleshooting electronic and mechanical project fabrication problems to component level if necessary. Assist/instruct students with any software problems they may present related to IPQ, MPQ projects. Perform or oversee student help in stocking, dispensing and retrieving components, kits, reference material and equipment which accounts for most of the general counter activity. This activity will also be shared with a colleague. Order the necessary electro-mechanical supplies as the need arises with ECE managers approval. Oversee the use of students in the use of our machine and electrical shop tools and equipment as noted above. Create sophisticated class demonstrations under the direction of our faculty. Requirements: Associate degree 2-10 years of experience Hourly pay rate: $21.25 - $26.01. This is an on-site 40 hours per week position. WPI's benefits package includes a robust retirement match, wellness perks, tuition assistance and more! Please submit a resume and cover letter for consideration. FLSA STATUS United States of America (Non-Exempt) WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals from all backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.

Posted 30+ days ago

Chimes logo

Direct Support Professional - (Thurs, Fri, Sat, Sun: 2 Pm - 8 Pm)

ChimesNewark, DE

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Job Description

Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.

Set Pay Rate: $18.00 per hour

Core Responsibilities (Applicable to All DSP Roles)

  • Provide direct support and supervision to individuals to ensure safety, engagement, and well-being.
  • Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation.
  • Implement and follow individualized care plans, supporting each person's goals and skill development.
  • Administer medications accurately and in compliance with agency policies and regulations.
  • Ensure a safe, clean, and organized environment, adhering to health and safety protocols.
  • Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation.
  • Maintain accurate documentation of daily activities, progress, incidents, and other required reports.
  • Foster community integration by facilitating participation in activities, events, and social interactions.
  • Maintain open communication with supervisors, team members, and external service providers.
  • Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations.
  • Work a flexible schedule, including evenings, weekends, and holidays, as needed.
  • Treat all individuals with dignity, respect, and kindness.

Role-Specific Responsibilities

Day Program DSP

  • Engage individuals in structured activities that promote learning, socialization, and skill development.
  • Monitor and support individuals throughout the day, ensuring active participation in program activities.
  • Transport individuals to and from program activities and community outings.
  • Collaborate with the day program team to enhance service delivery and improve outcomes.

Residential DSP

  • Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking.
  • Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences.
  • Monitor and report any health concerns, ensuring medical appointments are scheduled and attended.
  • Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care.

Floater DSP

  • Adapt to different home and program environments, providing coverage as needed.
  • Be flexible and responsive to staffing needs, traveling between various locations as assigned.
  • Ensure consistency in care and documentation across different program sites.
  • Remain awake and alert during overnight shifts, conducting scheduled safety checks.

Requirements

  • Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred.
  • Certifications: Must obtain and maintain active certifications in:
  • Certified Medication Technician (CMT)
  • CPR/First Aid
  • Mandt (or other crisis intervention training)
  • Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential.
  • Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team.
  • Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks.
  • Other: A valid driver's license and an acceptable driving record as determined by agency policies.

Additional Information

  • DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge.
  • This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect.
  • Work schedules may vary and can include evenings, weekends, and holidays to meet program needs.

What's in it for you?

Total Rewards

  • Competitive Pay
  • Medical, Dental, and Vision Insurance
  • Tuition Reimbursement options
  • Flexible Spending Accounts (Health, Dependent, and Transportation)
  • Life Insurance
  • Disability Insurance
  • Paid Time Off
  • 403(b) with Employer Match
  • Employee Recognition Programs
  • Employee Referral Bonus opportunities
  • Discounts through "Tickets at Work"
  • And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

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