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User Support Specialist-logo
User Support Specialist
Contact Government ServicesSpringfield, MO
User Support Specialist Employment Type:Full Time, Entry/Mid-level /p> Department: Information Technology CGS is seeking a User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Usually supervised by Help Desk Supervisor. Provides telephone help desk and on-site support to end users. Applications supported will be chiefly litigation support applications, but may also include other office applications such as word processing, spreadsheet, presentation, and graphics packages. Provides assistance in using hardware and software. Performs help desk functions, such as answering and responding to user phone calls. Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases. Installs and troubleshoots litigations support packages on user desktops. Provides basic and advanced training in database access and usage. Organizes, prepares, schedules, and conducts training sessions. Training will most often be user level training for specific databases or specific software packages, including word processing and other office automation packages. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees. Prepares training approach and materials. Arranges for use of training facilities, for access to appropriate applications, etc. Assists the IT Staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office. Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media. Assists users with various IT related troubles. Assists in the configuration, installation, and maintain hardware and software. Properly maintains and controls assigned telecommunication systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Administering user accounts. Monitors compliance and maintains assigned information systems security procedures in accordance with internal, agency, and Federal information security regulations and policies. Actively using trouble tickets to follow issues. Tracking IT equipment. Assists with Personal Identity Verification cards (PIV) activations, updates, and other issues. Training client users. Assist in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training. Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Prior experience in automated litigation support preferred. Experience with client office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communications skills required. Pleasant telephone manner important. Undergraduate degree valued. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $59,084.48 - $75,965.76 a year

Posted 30+ days ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Sparta, TN
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 6 days ago

Sr. User Support Specialist-logo
Sr. User Support Specialist
Contact Government ServicesDenver, CO
Sr. User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,965 - $109,728 a year

Posted 30+ days ago

User Support Specialist-logo
User Support Specialist
Contact Government ServicesKnoxville, TN
User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $59,084.48 - $75,965.76 a year

Posted 30+ days ago

EOS Effectiveness & Support Engineer I - Wholesale Ops (Open To All Locations)-logo
EOS Effectiveness & Support Engineer I - Wholesale Ops (Open To All Locations)
Truist Financial CorporationCharlotte, NC
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Position is open to all locations nationwide. This position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization. This position is responsible for driving results, enabling, and supporting teammates. This position works at the tactical and strategic level (analyzing data, solving problems, and working with teams for implementation) to manage identified optimization projects and to develop forward-looking processes and systems that support the development, operational effectiveness, and continual improvement to support EOS objectives. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Responsible for managing and maintaining SharePoint, Access, Excel Macros with the intent to migrate to various tools to applications such as Microsoft BI and SharePoint Online. Functions as a SME within their process vertical and displays mastery of industry specific knowledge. Responsible for sampling and monitoring of assigned processes in relation to defined KPIs. Responsible to report and track KPI metrics and identify bottlenecks/process variations that cause KPIs to be missed. Works with various partners across EOS and supporting LOBs and/or Functions to identify opportunities and structure abstract questions or issues into manageable, specific work streams and deliverables. a. Facilitate sessions to set direction and create change for business processes from a technological and workflow perspective. b. Design and implement process-oriented solutions and ensure adequate change management and adoption across all levels of the organization. Provides oversight and ensures overall quality of junior teammates' key tasks and delivery. c. Within assigned line of business, resolve or escalate risks or roadblocks prohibiting achievement of identified scope. d. Train and support Production groups to ensure awareness and adoption of the target state. Drive improvement process benefit expectation and realization. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability. Facilitate and build relationships internal and external to the assigned business unit to ensure initiative success. Establish and maintain strong working relationships with key business partners with special emphasis on Business sponsors, Audit, Demand Management, Strategic Planning and members of the Senior Leadership Team. Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience. Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry. Experience leading optimization projects in financial services or transactional-based processes. Ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues and drive business decisions. Ability to lead cross-functional teams without formal authority. Excellent skills in presentation, facilitation, communication and negotiation. Solid understanding of program and project management disciplines, techniques, and approaches. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. Solid understanding of program and project management disciplines, techniques, and approaches. Ability to work in a fast-paced, highly complex, results driven environment and to prioritize multiple high-profile projects and initiatives. Excellent verbal and written communication skills, including public speaking, group facilitation and ability to interact effectively with various levels of leadership. Preferred Qualifications: Master's degree in business, engineering, design, or technology field; banking or financial management education. Deep knowledge of operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations. Certified Lean Six Sigma Green Belt certification with two years' experience in applying methodology. Business Process Management (BPM) experience. Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designations. Advanced/Developer knowledge of SharePoint, Access, Power BI, and Excel VBA Macros General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Posted 1 week ago

Support Specialist - Consumer Banking Operations-logo
Support Specialist - Consumer Banking Operations
Intrust BankWichita, KS
At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day. Your career is important to you, which makes it important to us. At INTRUST you'll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you'd like to find a place of work where you're appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role. A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being. Competitive pay Generous time off Employees receive three weeks of paid vacation plus 11 paid holidays each year. Paid time off to volunteer in the community. Paid employee and family sick leave. Paid parental leave. 401(k) plan with 6% employer match and 100% immediately vested. 3% non-elective company contribution; non-elective contribution vested after 3 years of service. Career growth and development resources Tuition reimbursement for full-time and part-time employees enrolled in any degree program. Banking benefits Medical, dental, and vision insurance Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details. Job Summary: Provides assistance to banking center employees with system, procedural and process questions that come up as they help bank customers. Responsible for assisting Main Bank customers with safe deposit needs. Enforces safe deposit procedures, processes, and audit requirements at all banking centers. Manages the escheatment/unclaimed property process in compliance with state laws and federal regulations. processes. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST's Character Qualities. Essential Functions: Responsible for helpline support via phone to banking centers in all markets in regards to systems, procedures and process. Provides procedural and process support to employees via Consumer Banking TEAMs channels. Maintain knowledge of bank policies and procedures, and state laws and federal regulations that impact areas of responsibility. Perform day-to-day safe deposit functions at the Main Bank; open and close boxes, perform accurate account maintenance, maintain accurate records, allow box access, drilling notification/processes and other vital functions. Follows established procedures to mitigate risk/losses and identify potential fraud when opening, performing maintenance, or assisting with access to a safe deposit box. Review recordkeeping and other vital safe deposit functions for adherence to established processes and audit requirements, such as key audits and maintaining appropriate safe box access documentation. Participates in safe deposit box audits. Report exceptions to Senior Manager, CBO. Manage the escheatment/unclaimed property process for all markets; prepare inventories and supporting documentation, file information with the States of Kansas and Oklahoma as required by law, deliver contents to appropriate State agencies, prepare annual Board of Directors report within specified timeframes. Responsible for processing initial and ongoing renewal notary requests on behalf of all INTRUST Bank business units. Maintain accurate documentation of current notaries for INTRUST Bank. Assist in reviewing invoices and entry into invoicing system for review by Senior Manager, CBO. Education and Experience: High School diploma or equivalent required; 2 years banking experience preferred. Required Skills and Knowledge: Must have effective interpersonal skills, ability to work and make decisions independently and display excellent organizational skills. Must display technical and analytical aptitude. Have a working knowledge of Microsoft Office products. Confidentiality and attention to detail are essential. Required Licenses and/or Certifications: None. Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation. Working Conditions: Normal office environment. Occasional travel to banking centers throughout all markets. This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor. INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.

Posted 1 week ago

Legal Support Specialist-logo
Legal Support Specialist
Contact Government ServicesLas Vegas, NV
Litigation Support Specialist Employment Type:Full-Time, Mid-level /p> Department: Legal CGS is looking for a Litigation Support Specialist to provide high-level secretarial and legal support to a group of attorneys. The candidate will be responsible for assisting attorneys from the onset of cases through post-trial. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Handles scheduling and travel arrangements. Schedules court appearances, depositions, arbitrations, mediations, client meetings and conference calls; arranges business itineraries and coordinates lawyers' travel arrangements; processes travel reimbursement, maintains calendar and due dates for lawyers as required Sorts, reads and annotates incoming mail and documents as required. Answers phones and directs callers to appropriate persons as circumstances warrant Types and composes general correspondence, memos, legal documents, faxes, reports, etc. from various sources (e.g., handwritten notes, tape dictation). Responsible for accuracy and clarity of final copy. Ensures that all correspondence or other documentation is dispatched in a timely manner (via mail, messenger, express delivery services, etc.) Prepares draft documents such as briefs, complaints, motions, subpoenas, summonses, using firm templates and information from attorneys. Prepares motion binders and special working binders Coordinates multi-document filings in Federal, Circuit and State courts, including E-filings Establishes and maintains filing and records, in both hard copy and electronic formats. Enters lawyers' time as needed and sends to accounting by month-end deadlines. Prepares client billing as required Assists with the discovery process, including preparing for deposition, propounding and responding to written discovery and preparing for expert discovery Oversees and conducts document reviews; prepares documentation regarding criteria changes; tracks and reports on review progress and results Performs analytical tasks, including preparing witness interview memoranda, reviewing and summarizing documents and deposition and court transcripts and creating and using substantive coding tools Performs and oversees both simple and complex cite checking and proof reading of briefs and other legal documents Assists with trial preparation, including creating trial notebooks, identifying and organizing exhibits, coordinating witness schedules, maintaining trial calendars and communicating effectively with opposing counsel and courtroom staff Assists with printing, scanning, organizing exhibit binders, preparing UPS labels and certified letters Assists with other department activities as needed, and performs additional duties and responsibilities as assigned Qualifications: Bachelor's Degree or equivalent experience preferred Minimum 10 years of experience as a legal secretary, working in a business law practice with exposure to litigation Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document -management and other office technologies, expertise in e-filing Exceptional computer skills with the ability to learn new software applications quickly Ideally, you will also have: Established understanding of litigation laws as they relate to individuals, partnerships and corporations. Proficiency with rules for court document filings Comprehension of a variety of legal court documents, including complaints, answers, rulings, judgments, affidavits, motions, appeals, table of contents/authorities, subpoenas, court dockets, reports, memos and correspondence Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs Strong attention to detail, organizational skills and ability to manage time effectively Excellent interpersonal skills, communication skills and the ability to collaborate well in a team Position also requires the ability to work under pressure to meet strict deadlines Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,000 - $100,000 a year

Posted 30+ days ago

Product & Connectivity Support Tech- Dallas, TX-logo
Product & Connectivity Support Tech- Dallas, TX
Pentair, PlcEuless, TX
Job Description: Product & Connectivity Support Tech- Dallas, TX At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for a Product Connectivity Support Tech to join our Dallas, TX team. You will be responsible for providing advanced technical support for automated and connected pool products, including troubleshooting WIFI/Bluetooth connectivity, mobile app integrations, firmware updates, and system automation issues. This role handles escalations from L1 support, working closely with engineering and field service teams to ensure quick, effective resolutions. You will: Ensure that you deliver exceptional support in escalated L2 support for automated and connected pool systems, including: Troubleshooting of hardware vs. software issues, network/wifi connectivity, Bluetooth provisioning, and automation vs. other pool pad products that connect to automation, and post sales field support. Firmware and software troubleshooting for mobile and cloud-based applications. Automation failures involving pool pumps, lighting, filtration, heat controls, etc. Act as the main point of contact for automation issues from the field, collaborating with internal departments (sales, product management, engineering, software teams, technical support) to ensure seamless service. Assist customers, sales, and field technicians with step by step guided troubleshooting for product set up, app pairing, and advanced configurations Escalate complex issues to engineering and product management when necessary Work with manager to hit key performance metrics, such as, response times, customer satisfaction, and first-time completion metrics to ensure continuous improvement. Develop and maintain strong relationships with the stakeholders, sales, and internal teams ensuring alignment with their business goals and expectations. Contribute to the development of technical knowledge bases and training materials Work closely with engineering, product development, and field service teams to report software/hardware performance issues and customer feedback Ensure all processes and communications align with contractual agreements, service-level agreements (SLAs), and company standards. Document solutions and recurring issues in CRM and ticketing systems Key Qualifications: Associate or bachelor's degree in information technology, Networking, Computer Science, or a related field (preferred, but not required with equivalent experience) Relevant technical certifications are a plus 3-5 years of experience in technical support, field service, or IT help desk roles Hands-on experience with network troubleshooting (WIFI, Bluetooth, mobile device pairing, and IP configurations) Experience working with smart home, automation, or IoT-connected devices (preferred) Strong understanding of networking fundamentals (IP addresses, DHCP, port forwarding, firewalls, etc.) Familiarity with mobile applications, cloud-based platforms, and embedded software. Excellent problem solving and analytical skills to diagnose connectivity and firmware-related issues. Shift/Hours: 8:00 a.m. 5:00 p.m. (Must be flexible) This position is currently remote, however, there may be a transition to a hybrid model in the future, requiring occasional in-office attendance. Compensation: The hourly pay for this role is: $33.00/hr. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience. Benefits: As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees: Paid holidays Paid vacation Paid sick time Medical, Dental, and Vision Insurance 401(k) Up to 5% 401K match starting day one of employment Health savings account Life insurance Paid time off Parental leave Caregiver leave Prescription drug insurance Tuition reimbursement Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

Posted 6 days ago

F-16 Avionics Mechanic - F-16 Contract Logistics Support (Cls) - Foreign Military Sales (Iraq)-logo
F-16 Avionics Mechanic - F-16 Contract Logistics Support (Cls) - Foreign Military Sales (Iraq)
Vectrus (V2x)Madison, MS
Major Job Activities Key Responsibilities: 30% - Train, advise, assist, and integrate IqAF technicians on the inspection, diagnostics, and repair of avionics systems. 25% - Perform maintenance on communication, navigation, radar, flight control, and weapons delivery systems. 15% - Use and teach proper interpretation of technical orders, wiring diagrams, schematics, and electronic test procedures. 10% - Conduct system checks and operational verification on installed avionics equipment. 10% - Ensure accurate documentation of maintenance actions in appropriate tracking systems. 5% - Recommend updates to maintenance procedures to improve efficiency and reliability. 5% - Support additional tasks and initiatives directed by Site Management. Material & Equipment Directly Used Avionics diagnostic tools, multimeters, oscilloscopes, wire repair kits, communication system testers, technical publications, Microsoft Office. Working Environment Flightline, avionics backshops, and deployed operational environments; exposure to high noise levels and aircraft systems. Physical Activities Lifting, kneeling, climbing, and working in confined spaces and on aircraft platforms. Qualifications Education: High school diploma or equivalent required. Technical avionics training preferred. Certifications: USAF 7-skill level (Craftsman) in Avionics Experience: 8 to 10 years of experience in F-16 avionics maintenance and troubleshooting. Other Requirements: U.S. Citizenship; eligible for Secret clearance; prior international experience preferred; able to travel worldwide including to the Middle East. Skills and Technology Used: Avionics diagnostic equipment, maintenance documentation systems, Microsoft Office. Contingent Upon Contract Award.

Posted 30+ days ago

Support Coordinator - Supply Chain Comm Group-logo
Support Coordinator - Supply Chain Comm Group
Holman AutomotiveMount Laurel, NJ
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Principle Purpose of Position: Handles inquires and researches challenges associated with Vehicle Supply Chain orders and transactions; inclusive of acquisition, delivery, licensing and overall status Investigate and provide closed loop resolution to customer request, log all inquiries in ARI systems Responsible for communicating with internal and external clients via phone, email, Support Center, and CRM tools on topics related to Vehicle Supply Chain Respond to all customer-facing Support Center inquiries within established timeframe goal Collaborate with internal and external partners to ensure accurate updates are provided to received requests Troubleshoot situations related to vehicle supply chain and communicate with the appropriate internal team(s) to resolve any roadblocks Update and maintain system parameters in multiple platforms requirements where applicable. Work closely with clients that have special requirements Performs all other duties and special projects as assigned. Education and/or Training: Bachelor's degree in a related field or equivalent work experience Additional education, certifications, or other distinctions are a plus Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) Relevant Work Experience: 2-4 years of fleet management and/or Supply Chain experience Customer Service, account management or equivalent experience are a plus Ability to think critically and understand strategic goals #LI-CD1 At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Click here for Washington State benefit information. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Click here for Washington State benefit information. Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $25.15 - $36.47 USD per hour. Equal Opportunity Employment and Accommodations: Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posted 6 days ago

Technical Support Representative-logo
Technical Support Representative
PushPayRedmond, WA
About the Role The Technical Support Representative position is a perfect blend of customer care and tech support. You'll be providing technical support and troubleshooting for our two main categories of users: 1) Our church/non-profit partners. 2) The end-users that are giving/donating to our partners. Ranked number 10 by Seattle Business Magazine in the 'Washington's 100 Best Companies to Work For' list in the large companies category for 2024; and named as one of BuiltIn 'Best Places to Work' in Seattle, Denver and Dallas for 2025. Benefits and Compensation We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer: 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents 401K match Hybrid work model - 3 days in the office / 2 days remote each week 12 paid company holidays 2 paid Volunteer Time Off days 15 days PTO, to start, increases with tenure and seniority Paid parental and adoption leave Compensation Range: $43,650-$52,800, depending on location. Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. What You'll Do Being a First Responder on the Support Team that provides technical support and troubleshooting for our two main categories of users: 1) Our church/non-profit partners 2) The end-users that are giving/donating to our partners. Operating as the primary responder to support inquiries through the established support channels. o Ticketing System o Live Chat o Phone o Email Delegating inquiries that are to be handled by other members of the Customer Success Division. Keeping to strict customer Target Response Times and checking in with Support Leadership on a regular basis to report overall status. Assisting with and supporting the customer through every stage of the customer journey from onboarding of the product to their potential exit from the product. Organizing, tagging, and tracking common issues to follow trends for escalation. Be a key player in platform improvement by keeping Support Leadership informed often. Providing accurate, timely reports and forecasts, as needed, for management. Contributing daily to customer knowledge-base repositories and support the use of those repositories across the Customer Success Division. Providing timely internal support for the Customer Success Department, as it relates to troubleshooting customer issues outside of other department members' knowledge or assisting with time sensitive customer requests. Assisting with a customer's account cancellation to confirm details around the cancellation. While performing the duties of this role, regularly required to stand or sit, reach, bend, and move about the facility. Facility is a normal office environment with variation of temperature and lighting. What You'll Bring College degree in Communications, or related field is preferred. Minimum 1 year of experience in Customer Support or Tech Support role. Bi-lingual (English & Spanish) Preferred. Experience with CRM software (e.g. Salesforce) is a major plus. Expert understanding of customer service processes. Self starter with proactive mindset and minimum need for supervision. Persistence and determination to deliver results. Excellent communication and management abilities. Well-organized and strong work ethic. Ability to manage multiple, concurrent support relationships. Ability to anticipate change and adjust priorities accordingly. Understanding of key drivers for local church success. Understanding of industry culture, products and services. Excellent eye for detail - ability to create accurate and high quality pieces of work. Genuine interest in business, especially as it relates to the church and non-profit space. A love for problem solving, especially in technical online software issues. A passion to serve, help, and assist in whatever capacity possible. Experience in direct customer or client-facing roles. Interest in implementing feedback and dedicated to the improvement of your skills and work. The ability to quickly adapt to new situations and think on your feet. A desire to help people and improve the customer experience. Must be a TEAM player - this role won't work well if you don't work well with others. Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com. About Pushpay Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we're honored to have processed over $15 billion in charitable giving. We're growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us! Applications will be taken on an ongoing basis #LI-TS1 #LI-Hybrid

Posted 2 weeks ago

Casual Clerical Support- Plymouth (Temporary)-logo
Casual Clerical Support- Plymouth (Temporary)
Minnesota GastroenterologyPlymouth, MN
Position Details Schedule: Full-time (40 hours/week)- Temporary Location: Plymouth Endoscopy Center Salary Range: Starting range $17.01- $19.56/hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education) Benefits Health Coverage: Medical, Dental & Vision Insurance Retirement: 401(K) with Company Match, Profit Sharing Time Off: Generous PTO, Holiday Pay, Floating Holiday Disability Coverage: Short & Long-Term Disability Family Support: Two Weeks Paid Parental Leave Performance Incentive: Discretionary Bonus Based on Company, Department, and Individual Goals Key Responsibilities Front Desk Responsibilities: Greet visitors and patients. Verify and update patient demographics and insurance information. Check in appointments for the clinic and endoscopy center. Collect co-pays and outstanding balances. Assist patients in completing necessary forms while adhering to HIPAA and practice regulations. Maintain confidentiality of patient information. Accurately enter patient information into electronic health records and practice management systems. Coordinate daily clinic schedules. Address patient and visitor inquiries. Manage the cash box. Ensure the lobby area is clean and welcoming Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: None required. Certifications/Licenses: CPR certification is required. Ability to gain certification will be provided through MNGI, must be completed within 6 months of start date. Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and Abilities Required Knowledge Gastrointestinal system Medical Terminology Principles for providing compassionate care Word processing Required Skills Compassionate Patient Care Active Listening Problem-Solving Prioritization Critical Thinking Key Abilities Problem Solve Multi-task Prioritize and be detail oriented Work effectively as part of a team Use active listening skills Communicate effectively verbally and in writing Float to other locations to meet staffing needs Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs. Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily. This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned. MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment MNGI's Culture of Caring We are caring people, caring for people - working with Compassion, Teamwork, and Integrity Compassion: being empathetic and considerate of the needs of our patients and caregivers Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent. Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.

Posted 3 weeks ago

Fundraising Support Temp (Remote In Gainesville, FL)-logo
Fundraising Support Temp (Remote In Gainesville, FL)
March of DimesGainesville, FL
March of Dimes leads the fight for the health of all moms and babies. We're advocating for policies to protect them. We're working to radically improve the health care they receive. We're pioneering research to find solutions. We're empowering families with programs, knowledge and tools to have healthier pregnancies. By uniting communities, we're building a brighter future for us all. We are dedicated to hiring a diverse workforce that fosters opportunities for personal and professional development. We provide a collaborative and supportive environment built upon our fundamental core principles where each employee is valued. Join us in the fight for healthy moms and strong babies. Scope: The purpose of the Fundraising Support Temp is to support Publix Super Markets, Inc. in order to meet the fundraising objectives of the March of Dimes in the assigned market. The position acts as a liaison between the March of Dimes and community fundraisers, supporters, volunteers and donors. Responsibilities: Must be professional, energetic, positive, and able to provide excellent customer service to all stores assigned. Be able to effectively communicate mission of the March of Dimes. Eloquently present March of Dimes information (event, campaign, mission, etc.) to store coordinators and associates. Manage, maintain, and organize the delivery of marketing materials requested by stores assigned. Create and execute an efficient daily driving plan to maximize customer service for all stores assigned. Make calls to store coordinators twice a week to every store assigned. Provide weekly documentation of store visits and communication. Meet with March of Dimes contact on an as-needed basis. Details: Commitment is from 8/11/25 through 8/24/25 Approximately 25 hours per week Flexible core business hours; available 7am-3pm Qualifications: Must have HS Diploma or GED Physical Demands: Have reliable cell phone to make calls and/or computer to watch online training videos Have reliable transportation Involves lifting and carrying boxes March of Dimes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Posted 5 days ago

Student Registrar Support Coordinators-logo
Student Registrar Support Coordinators
DMS InternationalGulfport, MS
US Navy Student Registrar Support Coordinator Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative, unique and engaging learning experiences for commercial, civilian and defense organizations. Our high-caliber talent, delivery methodology and innovative solutions contribute to preparing a workforce that is ready for the future. You can join us on this journey to bring efficiency and creativity to our customers. At DMS International (DMS), we are the catalyst for effective workforce transformation. To achieve this, we hire professionals who take pride in doing quality work and who are excited about contributing to the professional development of tomorrow's leaders. DMS seeks candidates that possess and display the attributes that reflect our Core Values of: Quality in delivering solutions, Leadership, Innovation, Teamwork, Integrity in conduct, Responsiveness to our customer's mission Obtain a suitable evaluation for mandatory drug screenings. DMS International is a Consulting, Information Technology and Training Company headquartered in Silver Spring, Maryland. At DMS our quality policy is to be among the "best in class" providers of management and information technology consulting services in partnership with our customers. We hire professionals who take pride in doing quality work and who are committed to the customer. We are currently seeking Student Registrar Support Coordinators. The Student Registrar Support Coordinator will perform administrative, student registrar, Command Personnel/Pay Administrator (CPPA) support, and student support for Expeditionary Combat Skills (ECS) courses. They work closely with other contractor, military, and government civilian logistical support personnel at Learning Site Gulfport. All Student Registrar Support Coordinators must be familiar with applicable Navy rules, regulations, and other requirements as listed in the contract's Performance Work Statement (PWS) and may be required to attend in-service training which is designed to update contractor personnel on Government rules, regulations, and other requirements. Student Registrar Support Coordinators must: Be a US Citizen. Have no record of criminal convictions. Possess a high school diploma or GED. Demonstrate one of the following educational/experience backgrounds. A minimum of 4 years' administrative experience. An associate degree in a business-related field of study with 2 years' of experience. A bachelor's degree in a business-related field. Possess a strong background in the Microsoft Office Suite to include Word, EXCEL Access and Power Point. Possess a general knowledge of government purchasing requirements and be familiar with military structure. Possess the ability to organize and meet timelines effectively. Familiar with the Privacy Act and Personal Identifiable Information (PII) requirements. Possess excellent communication skills both oral and written and be able to interact with management, staff and students at Learning Site Gulfport. Demonstrate the ability to speak in public, conduct a course indoctrination for large student groups. Possess the ability to obtain a favorable Tier 3 Background Investigation. Student Registrar Support Coordinators' duties may include: Administering student administrative check-in and check-out processes during course indoctrination or following graduation/release from course. Conducting class indoctrination in front of groups of up to 65 students. Distributes student welcome aboard/contact information for Homeport Liaisons. Preparing No Show Reports within 3 days of class convening date and Missed Training Opportunity (MTO) messages within 1 week of class convening date. Preparing graduation certificates. Functioning as the Government's Point of Contact for the Student Support Team's task management. Allocating work assignments, monitoring progress, checking quality/completeness of work and ensuring timelines/schedules are met. Coaching team members in work processes, established procedures and training of team members in skills, methods, and techniques necessary for completing individual and team functions. Appling typing skills, knowledge of functions/procedures used in word processing, spreadsheet applications and other software, as well as extensive specialized vocabulary knowledge to create and edit various types of technical/ non-technical documents. Operating computer/printer/scanner and peripheral equipment using appropriate software to perform various ADP operations while supporting office processes, including producing reports and maintaining required databases. Making inputs, updates and maintains current and historical student/class enrollment information, using standard spreadsheet or database software. Maintains, manages and retrieves data to produce rosters and/or reports as requested. Performing liaison activities with the Personnel Support Detachment (PSD), as well as Training Support Organization (TSO) Gulfport staff members, on issues regarding student personnel matters. Coordinating the resolution of pay and personnel issues, ensures prerequisites for advancement exams are forwarded to PSD. Facilitating prompt service record entries. Coordinating all passenger transportation requirements in connection with permanent change of station order execution and coordinating order modifications when a student setback conflicts with a scheduled transfer date. Providing specialized support using the Navy Corporate enterprise and Training Activity Resource System (CeTARS). Reviews, validates and produces student tracking/status reports as required. Collecting, analyzing and recording statistical data pertaining to student enrollment, student pipeline and student status. Verifies accuracy of data and takes appropriate action to correct errors. Evaluating trends for students awaiting instruction and individual account pipelines and ensures mathematical calculations/computations are accurate. Providing a weekly Dashboard Report update prior to the end of the business day each Wednesday. Performing clerical work, such as receptionist, supply, and other office support duties, as necessary. Completing Special Projects (annual Hot Wash Reports, data calls, etc.) and other duties as assigned. Drafting, transmitting, receiving, acknowledging and acting on pertinent electronic mail, including Delay in Reporting messages. Transmitting official Navy message traffic using the Navy Command and Control Office Information exchange (C2OIX). Validating student advancement eligibility prior to established deadlines through coordination with Career Counselors. Preparing performance evaluations, as necessary. Verifying whether advancement exams had been ordered by detaching command or if tests need to be ordered through local PSD. Securing documents containing Personal Protected Information (PPI) appropriately when not in use. Preparing correspondence complying with the Navy Correspondence Manual which includes receiving drafts from supported Departments, reviewing drafts for compliance with instructions, reformatting drafts, obtaining appropriate signatures, filing completed correspondence, and sending to recipients as necessary. Location: Gulfport, MS. Classification: Full-Time

Posted 30+ days ago

Lab Support Technician-logo
Lab Support Technician
Saint Luke's Health System Kansas CityKansas City, MO
Job Description Individuals in this position support the laboratory in one or several key areas that include phlebotomy arterial collection support and participation in competency evaluations of multi-skilled workers in patient care areas, quality control maintenance of various point of care instruments, patient registration test ordering processing of outreach patient specimens, processing of inpatient specimens, specifically-directed preparation and record keeping for blood components, and various direct client services functions Shifts: Part-time Evenings Noon- 8:30PM 3 days week- No weekends Holiday Requirements Job Requirements Applicable Experience: Less than 1 year Job Details Part Time Evening (United States of America) The best place to get care. The best place to give care. Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

Posted 3 days ago

Laboratory Training And Support Coordinator-logo
Laboratory Training And Support Coordinator
St. Charles Health SystemBend, OR
(Full-Time, Days) Pay range: $25.18 - $37.77 ASCP Certification required within 6 months of hire. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Laboratory Training and Support Coordinator REPORTS TO POSITION: Laboratory Manager of Outreach and Pre-analytical Services DEPARTMENT: Laboratory DATE LAST REVIEWED: December 11, 2020 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: The laboratory departments provide many services to our multi-hospital organization and outreach community including: blood collection, processing, testing, and reporting of results, spanning all disciplines of laboratory medicine. POSITION OVERVIEW: The Laboratory Training and Support Coordinator at St. Charles Health System coordinates training of laboratory caregivers ensuring caregiver competency. The Coordinator oversees the laboratory training program and lab customer service expectations. This position does not directly manage other caregivers, however may be asked to review and provide feedback on the work of other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Responsible for maintaining an effective training and retraining program for laboratory caregivers. Coordinates Laboratory Information System (LIS) training of laboratory caregivers, creating training materials and training program, assuring training is complete and caregiver is competent in process, procedures and policies. Provides phlebotomy training, supports continued development and ongoing caregiver competency evaluations. Assists in development and maintenance of procedures for non-technical areas. Reviews error reports and identifies areas of concern. Assists with troubleshooting and identifying caregiver deficiencies. Intitiates retraining when necessary. Assists in other database investigations and fixing of problems. Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High school diploma or equivalent. Two years of medical work-related job experience or two years of college science background and one term of medical terminology. Preferred: N/A LICENSURE/CERTIFICATION/REGISTRATION: Required: Ability to obtain ASCP certification within six months of hire date. Preferred: N/A EXPERIENCE: Required: Two years working in a laboratory environment. Previous teaching or mentoring expereince. Preferred: Previous leadership experience. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, keyboarding operation Occasionally (25%): Standing and walking lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing, operation of a motor vehicle Rarely (10%): Bending, stooping/kneeling/crouching climbing stairs climbing ladder/step-stool (varies by area) reaching overhead lifting/carrying/pushing or pulling 11-25 pounds. Exposure to Elemental Factors Rarely (10%): chemical solution Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP DEPARTMENTAL SUMMARY: The laboratory departments provide many services to our multi-hospital organization and outreach community including: blood collection, processing, testing, and reporting of results, spanning all disciplines of laboratory medicine. POSITION OVERVIEW: The Laboratory Training and Support Coordinator at St. Charles Health System coordinates training of laboratory caregivers ensuring caregiver competency. The Coordinator oversees the laboratory training program and lab customer service expectations. This position does not directly manage other caregivers, however may be asked to review and provide feedback on the work of other caregivers. EDUCATION: Required: High school diploma or equivalent. Two years of medical work-related job experience or two years of college science background and one term of medical terminology. Preferred: N/A LICENSURE/CERTIFICATION/REGISTRATION: Required: Ability to obtain ASCP certification within six months of hire date. Preferred: N/A EXPERIENCE: Required: Two years working in a laboratory environment. Previous teaching or mentoring expereince. Preferred: Previous leadership experience. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, keyboarding operation Occasionally (25%): Standing and walking lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing, operation of a motor vehicle Rarely (10%): Bending, stooping/kneeling/crouching climbing stairs climbing ladder/step-stool (varies by area) reaching overhead lifting/carrying/pushing or pulling 11-25 pounds. Exposure to Elemental Factors Rarely (10%): chemical solution Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: COORDINATOR LABORATORY Scheduled Days of the Week: Monday-Friday Shift Start & End Time: Variable

Posted 30+ days ago

Environmental Services Support Specialist-logo
Environmental Services Support Specialist
Concord Hospital, IncConcord, NH
Summary Reporting to the Department Director, and under direct supervision of the Manager, cleans hospital patient rooms, baths, laboratories, offices, halls, and other areas by performing duties according to established and approved procedures. Education GED/High school preferred but not required. Certification, Registration & Licensure None required. Experience Good customer service skills. Responsibilities Completes all required job specific training. Properly cleans and disinfects all surfaces. Follows proper procedures related to: Germicidal Usage, Isolation Room Cleaning, Baseboard Cleaning, Televisions, Telephones, Wall Washing, Doors Frames and Kick plates, Stainless Steel Surfaces, and Glass Cleaning. Properly follows high and low dusting procedures related to Ceilings/Vents, High Dusting, Damp Dusting (Low). Properly follows dry and wet mopping procedures Properly follows vacuuming and baseboard cleaning procedures. Properly follows all bathroom cleaning procedures including Shower, Tub, and Commodes. Properly follows Waste Handling and Disposal procedures. Properly follows CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors and proper customer service. Properly maintains storage areas and housekeeping cart. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds. While performing the duties of this Job, the employee is regularly required to walk. The employee is frequently required to bend, do fine motor, do repetitive motion, hear, reach, smell, speak, and squat. The employee is occasionally required to climb, kneel, sit, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is frequently exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, moving mechanical parts, and slippery surfaces. The employee is occasionally exposed to chemotherapeutic agents, electrical hazards - shock, non-weather related heat or cold, toxic or caustic chemicals, variable weather conditions, and vibration. The noise level in the work environment is usually moderate.

Posted 30+ days ago

Senior User Support Specialist II-logo
Senior User Support Specialist II
Contact Government ServicesAlbany, NY
Senior User Support Specialist II Employment Type:Full Time, Senior-level /p> Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. 4+ years demonstrated ability to set up and disable Zoom.gov accounts. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). Demonstrated ability to resolve issues with Zoom. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: Must have an undergraduate degree. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. Must be a US Citizen upfront. Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $72,895 - $105,293 a year

Posted 30+ days ago

Clinical Support Specialist-logo
Clinical Support Specialist
CareBridgeAtlanta, GA
CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services. Clinical Support Specialist Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. The Clinical Support Specialist is responsible for providing day-to-day support to care team (including RNs, NPs, Pharmacists, and Social Workers) and providing care coordination for patients. How You Will Make an Impact Primary duties may include, but are not limited to: Arranges and coordinates prescribed laboratory tests and/or diagnostic procedures for patients. Procures supplies and equipment in a timely manner to support patient independence in the home. Supports order, delivery, and receipt of Durable Medical Equipment (DME) and medical supplies as identified by patient care team. Facilitates care coordination with external medical providers and specialists. Identifies and schedules referrals with external providers, including specialty and home health care. Assists patients with scheduling visits with interdisciplinary care team members, as necessary. Assists with and provides non-clinical activities related to HEDIS expectations as determined by quality management leadership. Manages inbound and outbound inquiries and document all correspondences within relevant systems timely. Minimum Requirements: Requires a H.S. diploma or equivalent and a minimum of 1 year experience or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Understanding of Medicaid/Medicare coverages of DME and supplies strongly preferred. Certified Nursing Assistant, Medical Assistant or Licensed Practical Nurse preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 6 days ago

Senior User Support Specialist-logo
Senior User Support Specialist
Contact Government ServicesAlbuquerque, NM
Senior User Support Specialist Employment Type:Full Time, Senior-level /p> Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. 4+ years demonstrated ability to set up and disable Zoom.gov accounts. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). Demonstrated ability to resolve issues with Zoom. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: Must have an undergraduate degree. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. Must be a US Citizen upfront. Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $56,696.64 - $72,895.68 a year

Posted 30+ days ago

Contact Government Services logo
User Support Specialist
Contact Government ServicesSpringfield, MO
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Job Description

User Support Specialist

Employment Type:Full Time, Entry/Mid-level
/p>

Department: Information Technology

CGS is seeking a User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

Usually supervised by Help Desk Supervisor. Provides telephone help desk and on-site support to end users. Applications supported will be chiefly litigation support applications, but may also include other office applications such as word processing, spreadsheet, presentation, and graphics packages. Provides assistance in using hardware and software. Performs help desk functions, such as answering and responding to user phone calls. Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases. Installs and troubleshoots litigations support packages on user desktops. Provides basic and advanced training in database access and usage. Organizes, prepares, schedules, and conducts training sessions. Training will most often be user level training for specific databases or specific software packages, including word processing and other office automation packages. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees. Prepares training approach and materials. Arranges for use of training facilities, for access to appropriate applications, etc.

  • Assists the IT Staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office.
  • Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
  • Assists users with various IT related troubles.
  • Assists in the configuration, installation, and maintain hardware and software.
  • Properly maintains and controls assigned telecommunication systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Administering user accounts.
  • Monitors compliance and maintains assigned information systems security procedures in accordance with internal, agency, and Federal information security regulations and policies.
  • Actively using trouble tickets to follow issues.
  • Tracking IT equipment.
  • Assists with Personal Identity Verification cards (PIV) activations, updates, and other issues.
  • Training client users.
  • Assist in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.

Qualifications:

  • Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
  • Certain applications may require certification by the software provider.
  • Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
  • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
  • Prior experience in automated litigation support preferred.
  • Experience with client office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
  • Excellent oral and written communications skills required.
  • Pleasant telephone manner important. Undergraduate degree valued.

Our commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of meaningful government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com

$59,084.48 - $75,965.76 a year