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Gemini logo
GeminiSeattle, WA
About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact. The Department: Customer Support Our Customer Support team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The team efficiently handles all inbound service requests and communications related to the exchange, ensuring prompt and effective support. The Role: Associate, Institutional Support At Gemini, our Institutional Support Associates play a pivotal role in the dynamic and ever-changing landscape of the cryptocurrency industry. They are dedicated to upholding exceptional service standards, promptly addressing customer inquiries, and ensuring overall customer satisfaction. We are seeking an exceptional individual who is driven, self-motivated, and possesses excellent interpersonal skills. The ideal candidate is highly organized, detail-oriented, proactive, and eager to contribute effectively from day one. This is a remarkable opportunity to make a tangible difference in an exhilarating and rapidly expanding company. This role is required to be in person twice a week at our Seattle, WA office. Responsibilities: Manage and oversee all inbound client requests from institutional clients via email during Pacific time business hours. Identify and assess the specific needs of institutional clients and work towards achieving prompt and effective resolutions. Prioritize and triage support requests to the appropriate internal departments, collaborating closely with other operations teams to ensure timely issue resolution. Liaise with internal teams, including Engineering, Compliance, and Security, to escalate and address complex issues, and collaborate with relevant stakeholders to establish protocols for new processes. Drive process enhancements and efficiencies, actively managing and coordinating projects until completion. Ensure effective collaboration with a cross-functional team, both locally and globally, to facilitate seamless institutional customer support operations. Provide comprehensive support coverage for institutional clients Monday through Friday, with occasional on-call coverage during weekends and holidays. Minimum Qualifications: Possess 3-5 years of experience in a customer support capacity or an equivalent role, preferably within an institutional or enterprise-level environment. Demonstrate exceptional verbal and written communication skills, with the ability to confidently interact with clients at various levels of seniority. Exhibit a proven track record in solving complex problems end-to-end, showcasing both technical and analytical competencies. Strong analytical and problem-solving skills to address and resolve intricate customer issues promptly and efficiently. Previous experience in financial services support, ideally within the institutional or investment banking sector. Possess a basic understanding of crypto, financial markets, and trading to effectively support institutional clients. Preferred Qualifications: Previous experience in a customer-facing role, preferably within an institutional or financial services environment. Exceptional interpersonal skills with the ability to build rapport and communicate effectively with institutional clients. Experience working with JIRA, Zendesk or similar customer support ticketing systems. Knowledge of financial markets and trading, particularly within the cryptocurrency domain, is a plus. Experience in providing support through social media platforms (e.g., Reddit, Telegram, Sprout Social, Hootsuite). Experience working in a cross-cultural and cross-timezone team environment, demonstrating adaptability and collaboration skills. It Pays to Work Here The compensation & benefits package for this role includes: Competitive starting salary A discretionary annual bonus Long-term incentive in the form of a new hire equity grant Comprehensive health plans 401K with company matching Paid Parental Leave Flexible time off Salary Range: The base salary range for this role is between $67,500 - $90,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data. In the United States, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work. Expectations may vary by location and role, so candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role. Employees who do not live near one of our hubs are part of our remote workforce. At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know. #LI-ST1

Posted 2 weeks ago

Merck KGaA logo
Merck KGaASaint Louis, MO
Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: At MilliporeSigma, Manufacturing Support Technician 4 - 2nd Shift at our Cherokee Site/ 3300 S. Second Ave, St Louis, will be expected to safely execute, develop new approaches, and perform support operations in a cGMP regulated environment for the support of API (Active Pharmaceutical Ingredients) manufacturing teams, including maintaining equipment, preparation of solutions, staging of equipment and supplies, and other various manufacturing support activities. Job duties include: Shift Hours: Monday- Friday, 2:00pm- 10:30pm, including a 10% shift differential Evaluate products according to established protocols and perform operations in support of the group and department Safely perform operations to meet quality expectations. Safely and properly dispose cleaning and process waste per approved procedures Maintain required training to perform tasks/assignments Clean equipment and working areas during and after operations Support functions of the facility (e.g., maintain equipment, prepare reagents, and restock supplies, waste disposal) Communicate the status of operations and convey concerns to the supervisor Provide complete and accurate records consistent with quality guidelines. Utilize quality approved operating procedures and document activities with adherence to GDP standards Ensure all applicable logbooks are completed as required by current procedures Interact with other departments as needed and performs procedures independently and part of a team Improve processes through application of experience and principles, in compliance with change control Develop and assist in the implementation of process improvement, safety, quality, and 6S Take action to resolve unsafe conditions Physical Attributes Stand for extended periods of time Lift, push, and or pull up to 50lbs. Wear mask, safety shoes, gloves, Tyvek suits, respirator, and related personal protective equipment Who you are: Minimum Qualifications: High school diploma or GED. 6 + months of experience working in a pharmaceutical GMP operations environment (Manufacturing, Quality, MSAT) Preferred Qualifications: GDP experience Prior experience in an API manufacturing environment Strong mechanical aptitude Demonstrated process improvement experience Familiarity with FDA, EMA, and other regulatory standards Demonstrated knowledge and experience in various computer skills, including Windows (Word, Excel, PowerPoint, etc. Pay Range for this position: $24.00-$41.00/hourly The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here. RSREMD What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Posted 30+ days ago

Publix Super Markets logo
Publix Super MarketsLakeland, FL
Description We are seeking an Industrial Operation IT Engineer I to join our team! This position is responsible for the support, design, and implementation of assigned Industrial Operations IT systems and processes. In addition, this position assures that IT solutions meet the needs of the business operations, regulatory requirements, and Information Systems (I/S) and Industrial Operations IT (Information Technology) standards to avoid negatively impacting operations. Apply today to be a part of the largest employee-owned company in the U.S., Publix Super Markets! Additional responsibilities include: supporting system solutions for assigned Industrial Operations IT systems supporting users, hardware, software and the IT infrastructure in various Industrial Operations business areas performing analysis of business processes, designing new and improved system solutions, and delivering those solutions in support of Industrial Operations business areas providing technical knowledge and education for assigned systems to Industrial Operations IT team and technical operations team members, as well as maintaining current operational and technical knowledge participating in planning and prioritizing projects and support efforts within Industrial Operations scope of support Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Supply Chain Management or in an analytical discipline or equivalent experience One year of IT or business systems support experience Willingness to work a variable schedule including nights, holidays and weekends to meet Industrial Operations' business needs. Requires the ability to be on-call 24 hours per day/7 days per week and the ability to travel by air (commercial and company airplane) with overnight stays Knowledge of mathematics and statistical data analysis Leadership skills Good communication skills, both written and verbal Good analytical and problem-solving skills Good organizational and time management skills Strong interpersonal and customer service skills Ability to maintain professionalism and confidentiality Ability to work independently, be a self-starter and demonstrate a high degree of self-motivation, commitment and integrity Ability to learn and retain new, complex ideas or concepts Ability to train users Preferred Qualifications Three years of Industrial Operations systems experience or experience working closely with or supporting Industrial Operations systems Two years of experience supporting IT systems at Publix Intermediate knowledge of Microsoft O365 Suite including Access, Excel, and Word Advanced skills in Microsoft Outlook, Teams, and SharePoint Basic knowledge in Mobile Computer Management Systems Basic knowledge in Database Management Systems (DB2, Informix, Oracle, SQL Server, Cloud, and ODBC Connectivity) with a focus on Industrial Operations specific data sources Basic skills in Systems Administration Systems (Bomgar, CyberArk, Request Center, SCCM) Good knowledge of Industrial Operations' business systems and processes for assigned areas Knowledge of supply chain business systems and processes that interface with Industrial Operations' systems and processes Knowledge of Industrial Operations' strategy, business initiatives and plans for supported areas Strong technical knowledge of supported applications and reporting tools Knowledge of Industrial Operations and assigned system standards and policies that must be upheld Good knowledge of personal computer, printer, network (Local Area Network and Wi-Fi) configuration, terminology, and architecture Knowledge of Software Development Lifecycle and Project Management best practices Strong knowledge of Publix Technology policies and processes such as software licensing policies, information protection policy, hardware and software (HW/SW) assessment, access, and HW/SW request process Knowledge of business relationships between various departments, department structures and high-level knowledge of Industrial Operations' impact on Publix Retail and Support departments Knowledge of Publix policies and guidelines Excellent knowledge of Industrial Operations' safety rules and practices, including applicable Plant Good Manufacturing Practices (GMPs) Good knowledge of relevant industry and regulatory standards and regulations (currently our operations are regulated by Occupational Safety & Health Administration (OSHA), United States Department of Agriculture (USDA), Food & Drug Administration (FDA), Florida Department of Agriculture & Consumer Services (FDACS), as well as Kosher and organic certifying organizations.) Broad knowledge of annual capital budgeting process Knowledge of application development Good facilitation skills Ability to assess new technologies Ability to analyze, design, and develop business processes or applications

Posted 4 days ago

Hooters Of America, LLC logo
Hooters Of America, LLCIrving, TX
Overview: The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise. Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu. Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. Responsibilities: a. Guest Happiness Food & Beverage Quality Assurance Order Accuracy Speed of Service Accurate Food Presentation Friendly & Attentive Customer Service b. Financial Management Responsible Cash Handling c. Brand Operating Standards Welcoming, Personal, & Courteous Ensures Proper Sanitation and Food Handling Prepared, in Uniform & Punctual for Shift Cleanliness d. Other Menu Knowledge Rotation Seating Aware of Events & Specials Sense of Urgency Store Events Spokesperson Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations Facility Maintenance and Cleanliness Ensures Products are Available for FOH Employees Qualifications: Must be 17/18 years of age or older Customer Service Skills Basic Mathematical Computations Skills Ability to Promote Brand Integrity Ability to Maintain Professionalism at All Times Ability to Communicate Clearly Ability to Work Well with Others Ability to Multi-Task within a Fast-Paced Environment Ability to Adapt to Change Menu Knowledge Knowledge of Sanitation and Use of MSDS All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply

Posted 30+ days ago

Super Micro Computer, Inc. logo
Super Micro Computer, Inc.Jersey City, NJ
Job Req ID: 25245 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Job Summary: Supermicro is seeking a highly skilled Service Engineer to support our Global Service network and contribute to building a world-class field engineering organization. This role requires flexibility to work in a data center and call center environment, providing technical support via phone and web to customers experiencing hardware and software issues. This position will be based in our office located in Jersey City, NJ. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): Why This Role Matters This position plays a critical role in ensuring customer satisfaction by providing timely and effective technical support. As a key part of our Global Service network, you will troubleshoot issues, deploy hardware solutions, and contribute to a seamless customer experience. Your expertise will directly impact the efficiency and reliability of Supermicro's service operations. What You'll Do Provide frontline technical support to end-users via phone, email, and ticketing system. Diagnose and troubleshoot hardware, software, and network-related issues. Escalate complex problems to higher-level support teams when necessary. Perform physical installation, rack and stack, cabling, and networking of data center hardware. Assist in the deployment of server, storage, and networking equipment. Monitor and maintain data center infrastructure to ensure optimal performance and uptime. Perform regular maintenance and upgrades on data center hardware and software. Collaborate with data center staff to address and resolve technical issues. Conduct quality checks and test system functionality post-installation. Work with internal teams to gather client requirements and provide technical expertise during the post-sales process. Coordinate with the engineering team to ensure seamless integration of hardware solutions. Ensure compliance with data center policies and procedures. Document and report data center activities and incidents. Travel up to 50% of the time to customer sites and data centers. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience. 1+ year of experience in servicing complex X86 systems and parts. 1+ years of experience in a customer support role. Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues. Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment. Experience with statistical Excel functions or database management. Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment. Hands-on experience with enterprise-grade server hardware. Strong verbal and written communication skills with an emphasis on technical communication. Punctual, detail-oriented, and proactive in driving solutions. Experience working in large enterprise environments or certifications in Windows and Linux. Must have a valid driver's license and a reliable automobile. Ability to lift/carry at least 50 lbs Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time) Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location. Salary Range $66,560 - $90,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. Job Segment: Cloud, Technical Support, Electrical Engineering, Electronics Engineer, Embedded, Technology, Engineering

Posted 30+ days ago

Jubilee logo
JubileeSilver Spring, MD
(Spanish/English) Bilingual Part-time position 8 am - 8 pm Saturday & Sunday $21.50/hour Position Summary: Bilingual Direct Support Professionals assist Spanish-speaking adults with intellectual and developmental disabilities so they can live in and enrich their community while achieving their personal, family, social, and spiritual goals. DSPs are the key to independence and self-determination for adults with disabilities. DSPs perform the core function of Jubilee's mission. Responsibilities Direct Support provides in-person daily support for adults with intellectual and developmental disabilities in their homes and communities according to their person-centered plans. This may include assistance with: Participating in social and community activities Developing relationships and communicating with friends, family, and community members Celebrating life successes and meeting life's challenges Working through anxiety, frustration, and emotions Making decisions Shopping, cooking, cleaning, and home upkeep Dressing, bathing, and personal hygiene Medical and dental visits Taking medications Walking, rolling, and moving around safely with or without adaptive equipment Exercise, sports, and fitness Managing money, planning spending, and keeping receipts Transportation in public, private, and Jubilee vehicles Presence- Arrive on time for scheduled work assignments and remain fully engaged with the people you are supporting and your Jubilee work throughout the time you are working. Communicate as early as possible with your supervisor about anticipated absences, late arrivals, and early departures. Clock in and out in real time using Jubilee's timekeeping systems. Community Engagement. Provide regular opportunities for community engagement by encouraging participation in community and family activities, Jubilee-sponsored activities, and activities connected with the person's faith community. Assist people in developing relationships, and helping people overcome barriers to participation. Training and Professional Development- Complete and maintain all required training and certifications according to Maryland Developmental Disabilities Administration (DDA) and Jubilee requirements, including first aid and CPR, Mandt, Certified Medication Technician (CMT), and training specific to each person you support. Pursue additional professional development opportunities. Service Plans- Skillfully following each person's service authorization, person-centered plan, behavior support plan, and nursing care plan. Documentation- Document services, medication administration, progress on goals, medical visits, incidents, and behavior according to Jubilee's policies. Communication- Maintain regular, open, and positive communication with your supervisor, colleagues, and family members of the people you support. This includes checking Jubilee email and any voicemail at least once on each day you work. It also includes learning and practicing culturally sensitive communication. Organizational Participation- Regularly attend team meetings, all-staff meetings, and other meetings relevant to your work. Contribute to program evaluation and help set organizational priorities to ensure quality. Policies- Be knowledgeable of Jubilee's policies and procedures, including Jubilee's Program Policies, Personnel Policies, Family Handbook, and applicable standard operating procedures. Travel- Periodically accompany people you support on vacations that may include overnight stays. You may also have opportunities to participate in conferences that include overnight stays. Awake Overnight Duties- When assigned to an awake overnight shift, monitor and provide support as needed, complete household upkeep tasks, and remain awake during the entire shift. Other duties as assigned. Qualifications High School Diploma Bilingual, fluent in written and spoken Spanish and English Experience as a direct support professional is a plus, but not required Commitment to Jubilee's core values of respect and human dignity, self-determination, community, justice, ethical practices, and spiritual care Computer skills for using email and online data systems Current U.S. driver's license Compensation. This position has a fixed starting pay of $21.50 per hour. All staff have opportunities for pay increases and promotions. The median income for full-time Jubilee employees is $66,000 per year. Benefits. Benefits include four weeks of vacation, two weeks sick leave, health/dental/life/disability insurance for the employee and eligible dependents, 5% retirement match after one year, 7 paid holidays, $1000 student loan assistance or tuition reimbursement, paid training opportunities, Flexible Spending Account (FSA) for medical and dependent care expenses, periodic reimbursement of vacation expenses, and more. Depending on personal situations, additional paid leave may apply, such as parental leave, bereavement leave, and jury service. Eligibility for some benefits starts at 20 or 30 hours of work per week. All employees must be fully vaccinated for Covid before starting work. About Jubilee. Jubilee Association of Maryland is a faith-based nonprofit that provides opportunities and support for adults with intellectual and other developmental disabilities to live in and enrich their community while fulfilling their personal, family, social, and spiritual needs. Jubilee was started by Hyattsville Mennonite Church in 1978 as part of the movement to bring people with intellectual disabilities out of segregated institutions and into the community. Since then, Jubilee has grown to be a leader in person-centered disability services, currently supporting more than 200 people who are included in their communities across Montgomery County, Maryland. The organization has a staff of more than 475 and an annual budget of more than $35 million. Through partnerships, innovation, and attentive care, Jubilee is a leader in providing the highest quality services and helping demonstrate the power of inclusion. Learn more at www.jubileemd.org. Jubilee Association of Maryland is an equal opportunity employer that values a diverse workforce. We are committed to equal employment opportunity regardless of race, color, national origin, citizenship, sex, gender identity, sexual orientation, marital status, age, disability, physical characteristics, genetic information, physical characteristics, veteran status, or religion.

Posted 30+ days ago

InterDigital Communications Corporation logo
InterDigital Communications CorporationConshohocken, PA
About InterDigital InterDigital is a global research and development company focused primarily on wireless, video, artificial intelligence ("AI"), and related technologies. We design and develop foundational technologies that enable connected, immersive experiences in a broad range of communications and entertainment products and services. We license our innovations worldwide to companies providing such products and services, including makers of wireless communications devices, consumer electronics, IoT devices, cars and other motor vehicles, and providers of cloud-based services such as video streaming. As a leader in wireless technology, our engineers have designed and developed a wide range of innovations that are used in wireless products and networks, from the earliest digital cellular systems to 5G and today's most advanced Wi-Fi technologies. We are also a leader in video processing and video encoding/decoding technology, with a significant AI research effort that intersects with both wireless and video technologies. Founded in 1972, InterDigital is listed on Nasdaq. InterDigital is a registered trademark of InterDigital, Inc. For more information, visit: www.interdigital.com. Summary InterDigital is currently seeking to hire a Patent Attorney to join its Licensing Support team with a focus on mobile cellular technologies. The successful candidate will be part of a cross-functional international team central to InterDigital's patent licensing businesses. In particular, the Licensing Support Patent Attorney will represent InterDigital in patent technical discussions with prospective licensees, collaborate with other Licensing Support team members to create licensing materials, coordinate with the licensing negotiation team on patent licensing strategies, and provide patent-specific guidance to the enforcement team. In addition, the Licensing Support Patent Attorney will collaborate with patent portfolio managers, patent prosecution teams and other internal stakeholders to identify and develop patents and corresponding technical materials for licensing purposes. Essential Duties and Responsibilities Significant participation in patent assertion projects for mobile cellular and other consumer electronics (CE) devices including leading and/or participating in patent technical discussions Review and/or develop patent claim charts and technical presentations for licensing use, primarily based upon 3GPP cellular standards Collaborate with licensing support technical leads and infringement analysis engineers to develop customer-specific licensing materials Develop patent assertion strategies in collaboration with the license negotiation team Work with patent portfolio managers and prosecution teams to enhance InterDigital's cellular patent portfolio, including participation in regular and ad hoc patent review projects Assist the patent enforcement team with identification, evaluation and technical understanding of select patents Maintain proficiency in 3GPP cellular technologies and standards Remain current with case law and legal issues related to patent licensing Participate in patent acquisition evaluations as needed Qualifications JD or USPTO Registration (Patent Agent) preferred Engineering degree in electrical engineering, physics, computer science or a related field of study Minimum of 5 years experience in patent prosecution, licensing and/or enforcement, preferably with 3GPP based cellular systems Experienced in presenting and defending patent claim charts in licensing negotiations Proficient working knowledge of 3GPP cellular standards, especially 5G, with emphasis on RAN technologies Strong overall understanding of licensing-focused patent prosecution and/or portfolio development Strong collaboration skills and proven ability to work in a cross-functional team Diligent, self-driven and highly organized Ability to effectively prioritize and work on multiple projects Excellent written and verbal communication skills Some (10%) domestic and international travel may be required Location Preferably at one of our office locations in the US (PA, DE, DC, NY or Silicon Valley). InterDigital is an equal employment opportunity employer. InterDigital will not engage in or tolerate unlawful discrimination with regard to any employment decision, policy or practice based on a person's sex, gender, pregnancy (including childbirth, breastfeeding and related medical conditions), age, race, color, religion, creed, national origin, ancestry, citizenship, military status, veteran status, mental or physical disability, medical condition, genetic information, sexual orientation, gender identity or expression, or any other factor protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, compensation, benefits, training, assignments, evaluations, coaching, promotion, discipline, discharge and layoff. A reasonable estimate of the current salary range specific to New York/CA is $180,000 - $230,000 /annually + discretionary incentive bonus, benefits and may include other forms of compensation components such as long-term incentives. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown.

Posted 30+ days ago

Guidehouse logo
GuidehouseMclean, VA
Job Family: Cyber Consulting (Digital) Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust Seeking a Cybersecurity analyst to join team supporting a federal agency's enterprise security operations. This role will focus on vulnerability management coordination, risk tracking, and cross-team communication to drive vulnerability management. The ideal candidate is organized, detail-oriented, and comfortable driving data calls, tracking open items, and learning new processes quickly in a dynamic environment. This role requires a strong understanding of vulnerability management and the ability to communicate effectively across technical and non-technical stakeholders. What You Will Do: Track and manage vulnerability data across multiple systems and stakeholders Coordinate with stakeholders to ensure timely remediation of identified vulnerabilities. Maintain and update vulnerability dashboards and reports (e.g., Power BI, Excel). Assist in identifying system issues (e.g., recurring overdue vulnerabilities, scan coverage gaps). Support the development and enforcement of vulnerability management processes. Collaborate with configuration compliance, audit, and incident teams as needed. Monitor waiver status, false positives reviews, and scan findings for follow-up with responsible stakeholders. What You Will Need: 2+ years of experience in cybersecurity or IT risk management. Security+ (Active) Familiarity with vulnerability management tools (e.g., Tenable, Qualys, Invicti). Strong analytical skills with experience in Excel and reporting tools (Power BI). Ability to track large amounts of data and follow-up with multiple stakeholders. Experience supporting federal or large enterprise environments. Strong written and verbal communication. What Would Be Nice To Have: Experience coordinating with federal clients. Understanding of FISMA, BOD 22-01, NIST or other federal cybersecurity mandates. Familiarity with ServiceNow workflows and ticket management. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Posted 30+ days ago

C logo
Camp SystemsSan Diego, CA
About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence. Our Mission & Vision: We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences. Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative. What You Will Experience in This Role: Component Control, a CAMP Systems Company, is in search of Software Support Technician to maintain customer satisfaction by providing remote software system support; identifying system improvements; upgrading, installing, and configuring systems; onsite, classroom and remote training of end users on the use of the software. All candidates must have the ability to: be on call beyond normal business hours and on weekends and participate in rotational after hours on call support on a regular basis. All candidates must assume ownership of issues and problems and resolve in a timely manner and have the ability to operate independently with a high degree of productivity and reliability and be open to working a flexible shift schedule. Responsibilities: Troubleshoot, diagnose, identify, and resolve software issues by means of research, testing and remote screen sharing. Provide Tier I support answering the help desk phone line and email for all incoming service requests; includes the Emergency Support line. Provide answers directly to clients by identifying problems, researching answers, and guiding client through corrective steps quickly, clearly, and jargon-free. Escalates incidents to Senior Support Engineers and alert manager of priorities and problems. Consult customers on the ideal use of the software based on best practice and customer business processes. If unable to provide the solution, collect and document necessary information for appropriate specialist to address. Follows through all calls and issues until resolved. Create and maintain working documents which includes processes, procedures, FAQs, and known errors, etc.- contributing to a working knowledgebase. Adheres to Software Maintenance Agreement timelines and requirements. Assists other help desk Technicians as needed Other duties may be assigned You have: Associate degree or equivalent from a two-year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience Ability to multitask and work in a fast paced and environment Exposure/experience in preparing and presenting basic software training information Knowledge and/or experience of aviation industry a plus Bilingual a big plus (Spanish preferred) Must possess the ability to read, analyze and interpret technical procedures and understand general business correspondence and effectively present information and respond to questions via multiple methods of communication to both internal and external stakeholders Knowledge of and/or experience in accounting processes strongly preferred Knowledgeable in current networking standards Familiar with system administration Fluent with Microsoft Server and Windows operating systems. Knowledge of accounting systems a plus (i.e., Quick Books, Great Plains) Knowledge of client/server software systems, SQL, and Oracle database systems a plus Intermediate to advanced knowledge of Microsoft Office including Outlook and Excel Hardware/Software troubleshooting experience in environments servicing local and remote users Experience with Quantum Control a major plus Compensation range - $26.44 - $27.88 / hour Why Work at CAMP? Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation. CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.

Posted 1 week ago

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Corebridge Financial Inc.Houston, TX
Who We Are At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. About The Role This position reports to the Corebridge Director of Expense Operations and Accounting Support which reports to the Corebridge Controller. The role provides technical expertise and guidance as it relates to cash, intercompany and suspense. There is significant interaction with functional areas (e.g. Insurance Operations, Treasury, Investments, Controllership, Financial Systems, Accounts Payable and Audit). The successful candidate will have a high degree of interpersonal communications and be able to interact at the senior levels within the finance organization. Strong analytical skills and critical thinking are essential. Responsibilities As a Leader, you are respected for your deep technical expertise and/or ability to oversee programs and processes. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset. Ultimately, you take ownership for key outcomes. Additional responsibilities: Manage departmental operations and activities to ensure deadlines are met on a timely basis and adhere to all policies and procedures. Oversee the analysis and reconciliation of all related balance sheet accounts. Oversight of processes and procedures related to suspense, cash reconciliations & intercompany accounting. Provide coverage on all related year-end financial audit items. Oversight of processes performed by offshore partners by providing support, training and guidance. Perform various month-end reviews to ensure that transactions are properly recorded and reflected in the general ledger. Support projects across the organization as they relate to or impact cash, intercompany and suspense. Qualifications 5+ years of accounting experience, with analysis experience preferred Bachelor's Degree (Accounting degree preferred) CPA or other accounting designation a plus Advanced knowledge of accounting principles and practices and the analysis and reporting of financial data Ability to work independently and under pressure Experience managing relationships with senior stakeholders Experience in managing a remote team Proficient in Microsoft Office applications (Excel, Word, PowerPoint, etc.) Prior knowledge of SAP software preferred Ability to multi-task and respond quickly to changing business needs and priorities Team player with good problem-solving skills who is willing to learn Compensation Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below. Work Location If the position is based in one of Corebridge Financials' hub offices which are Houston, TX, Jersey City, NJ. or Woodland Hills, CA office the role is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely. However, we are open to considering full remote candidates outside of these areas. #LI-SB1 #LI-SAFG #LI-Hybrid Why Corebridge? At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive. Benefit Offerings Include: Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being. Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately. Employee Assistance Program: Confidential counseling services and resources are available to all employees. Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000. Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work. Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it. Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy. We are an Equal Opportunity Employer Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives. Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law. We will consider for employment qualified applicants with criminal histories, consistent with applicable law. To learn more please visit: www.corebridgefinancial.com Functional Area: FA - Finance Estimated Travel Percentage (%): Relocation Provided: American General Life Insurance Company

Posted 3 weeks ago

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Gogo Business AviationBroomfield, CO
We will be accepting applications through September 4, 2025 or until filled. -- --- --- The Gogo Customer Support Systems Specialist (Tier 1 & Activations) is responsible for providing efficient and accurate equipment activations/deactivations, initial troubleshooting, account initiation and updates, service billing information, and other customer support actions to OEMs, dealers, aircraft owners/managers, and senior-level customers. You must develop your knowledge of business aircraft cabins, cockpit communication equipment, and services. Are you a customer-focused individual with high attention to detail and an interest in the aviation industry? Are you a self-motivated team player with a curious mind? You can provide voice and data connectivity services to our dealers, OEMs, pilots, maintenance directors, and customers. COME ON BOARD THE GOGO BUSINESS AVIATION CUSTOMER SUPPORT TEAM! How will you make a difference? o Serve as the primary point of contact to customers, OEMs, and dealers, including senior-level external personnel, regarding activation of equipment, selection of services, account and billing issues, and any actions needed to initiate and maintain the customer account(s) o Responsible for accurate account activation, deactivation, and suspensions utilizing business process management tools such as Salesforce and billing databases o Research and execute timely and precise changes on customer accounts, which can involve updating all equipment and service requirements o Assist with troubleshooting requests from customers, dealers, and OEMs about service activations, account inquiries, inquiries relating to system use, service agreements, service billing, initial troubleshooting, and other customer care activities. Coordinate with Tier 2 Support to ensure resolution to escalated issues o Maintain thorough knowledge of Customer Support Activations and Tier 1 processes and procedures, inclusive of urgent and complex requests requiring critical problem-solving skills across multiple types of work items o Sustain a thorough working knowledge of all systemic database applications and internal business tools, including new functionality and features o Support adherence to all key performance goals and objectives, including mean time to resolution and customer contact rates. Directly contributes to Net Promoter Scores and customer loyalty o Contribute to special projects as assigned by the Support Manager or other Gogo Business Aviation Senior Management, including user acceptance testing for critical software and internal business tool processes and deployment o Deliver front-line support to end-users of Gogo Business Aviation systems on issues relating to proper use/operation, functionality of services, and network performance or coverage issues. Troubleshoot first-level technical issues to achieve resolution in a timely and efficient manner o Provide a working knowledge of all Gogo Business Aviation products and services that are sold to the Business Aviation market, providing information on available promotions and service upgrade opportunities Qualifications o Bachelor's Degree in Business or a related technical field or equivalent work experience o 2-4 years of customer and product support experience in a high-tech, fast-paced environment o The hours for this position are Monday to Friday, 8:00 am to 5:00 pm MST Required Skills, Talents, and Experience o Analytical abilities that can comprehend and communicate complex situations to customers o Independent and takes self-initiative to monitor, improve, and collaborate with team members internally and cross-functionally through vertically integrated organizations o Experience with Salesforce or Enterprise Resource Planning (ERP) tools o High attention to detail, including accuracy and first-pass yield o In-depth capability of correlating work items across bundled services and products Preferred Skills, Talents, and Experience o Dependable, cooperative, and thorough while working in a team environment o Ability to utilize knowledge of the interconnectedness of business tools and processes across all products and services to solve complex issues o A professional attitude with the ability to prioritize work and exercise time management is critical o Excellent customer service skills, including listening, verbal, and written communications o Systemic and essential thinking skills to research and formulate solutions to time-critical issues o Aviation, Networking, or Telecom industry experience Equal Pay Disclosure(s) Base Pay: 28.00 - 35.00 USD Hourly Target Annual Short-Term Incentive: Bonus Plan at 5% (% of Annualized Base Pay) Eligible for Incentive Stock Program: Yes Benefits: Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers. -- --- --- Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).

Posted 30+ days ago

Harris Computer Systems logo
Harris Computer SystemsVirginia, MN
COATS is looking for a Technical Support Specialist to join our innovative Support Team! We are looking for someone passionate about providing exceptional customer service and software support. If you're excited about solving real-world problems and being part of a collaborative team - we would love to hear from you! What your impact will be: Troubleshoot and resolve software issues reported by clients. Escalate tickets to higher level of support, as needed. Log and document all support requests in ConnectWise. Learn, understand, implement, and train on a variety of software applications. Learn new technologies and tools to enhance your skills and contribute to the team's success. Assist in technical writing and proof reading of COATS' documentation. Promptly report system errors or bugs Participate in testing new releases of the COATS' system and aid in the development and improvement process. Your ability to remain calm, attentive, and solution-focused is key to ensuring a smooth customer experience. Additional duties as deemed required. Including supporting other departments (R&D, sales, professional services) as it relates to customer questions and training. What we're looking for: Solid understanding of payroll, accounts receivable, accounts payable, and general ledger 2+ years customer service experience in a technical environment desired Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment Excellent verbal and written communication skills Outstanding customer service and organizational skills Exceptional analytical, troubleshooting and problem-solving skills Positive, results oriented mindset Working knowledge and experience with MS Teams Working knowledge and experience with MS Office Suite A passion for learning and growing What would make you stand out: Being versatile Passion for AI Familiarity with ticketing system Certifications in relevant technical areas. What we offer: Comprehensive medical, dental, and vision coverage A competitive compensation package Tons of opportunities for career growth Generous vacation (we want you to use it!) A culture that values community involvement and giving back This remote role welcomes candidates located in Canada and the US. About Us: COATS is a resource and partner for staffing firms. We provide staffing and recruitment software for industrial, clerical, technical, professional, medical, financial, legal, hospitality and other industry specialties since 1995. COATS works seamlessly with other software programs, including MS Outlook, Word, Excel, and Crystal Reports. We provides a wide range of additional services to our clients, including installation, training, upgrades and advanced tech support, all designed to make COATS an even more user-friendly and client-centered staffing software solution. Our list of happy staffing customers continues to grow with 3,500+ Software Installations to date! Follow us on social media to learn more about our company! Instagram: @coatsstaffingsoftware LinkedIn: COATS Staffing Software Website: www.coatssql.com About Harris Computer: Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"! We empower our employees to make a difference We have an award-winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Instagram: @weareharris LinkedIn: Harris Computer

Posted 2 weeks ago

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OpenGovDallas, TX
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: The Manager I, Technical Support will provide direct supervision and guidance to a team of technical support professionals, ensuring efficient and effective resolution of customer issues. The Manager I, Technical Support will be part of a leadership team in the Support Center of Excellence, fostering a culture of accountability, collaboration, and innovation in alignment with the OpenGov mission of "Powering more effective and accountable government." This role focuses on maintaining operational efficiency, meeting established service level agreements (SLAs), and fostering a collaborative team environment. The Manager I, Technical Support will work on issues requiring analysis of data and situations that require solid judgment, balancing multiple tasks and priorities. Responsibilities: Work in office in our Center of Excellence Utilize new tools (such as AI) to support our customers effectively at scale. Provide direct supervision to technical support specialists, analysts, and engineers, ensuring adherence to established processes and procedures. Manage day-to-day operations of the technical support team, ensuring timely and accurate resolution of customer inquiries via phone, chat, web, and email. Act as a guide to the team, providing technical guidance and support, and stepping in to resolve complex issues as needed. Monitor team performance against established KPIs, including case resolution time, customer satisfaction (CSAT), and SLA adherence. Look for the "why" behind the stats to recommend adjustments where needed. Utilize the service management system (e.g., Salesforce Service Cloud) for case management, ensuring accurate and timely updates. Implement and maintain routine operational plans, ensuring alignment with functional goals and objectives. Analyze data and situations to identify trends and areas for improvement in support processes. Manage moderate-sized projects or team initiatives with moderate complexity, balancing multiple tasks and priorities. Influence team strategies and operational improvements, contributing to the development and performance of team members. Mentor and develop team members, providing coaching and feedback to enhance their technical and customer service skills. This includes technical and product training for the team and regular performance management. Foster a collaborative team environment, ensuring team objectives are met. Conduct presentations of technical information concerning specific projects or programs to team members and peers. Works on issues requiring the analysis of data and situations that require solid judgment. Meets targets typically against a monthly plan. Gains cooperation of others. Collaborate cross-functionally with Product, Engineering, and Customer Success teams to escalate and resolve complex technical issues, ensuring a seamless customer experience. Drive initiatives to enhance self-service support, automation, and knowledge sharing, ensuring scalability and efficiency. Develop structured mentorship and career development opportunities for team members, fostering a pipeline of future technical leaders. Has a working knowledge of the product functionality of all suites under their purview and can fill in for team members when they are out. Requirements and Preferred Experience Bachelor's degree or equivalent experience preferred. 2+ years of experience in a technical support role Solid understanding of technical support best practices and tools. Proven technical acumen in troubleshooting complex software issues and problem-solving required Proficiency with a Service Management System (Salesforce Service Cloud, ZenDesk, Service Now, etc.) required Aptitude for mastering new software applications and tools required Ability to analyze data and identify trends. Strong problem-solving and decision-making skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Experience with knowledge management systems is a plus. Experience with JIRA and Kanban boards is a plus. Experience with ITIL best practices is a plus. Experience with incident Management, Problem Management, Change Management, and Release Management Excellent organizational, time-management, and prioritization skills required Ability to train and mentor team members. Ability to collaborate and thrive within a team environment required Ability to handle multiple competing priorities required Ability to lead and influence at all levels required Ability to handle high-pressure situations and de-escalate sensitive customer situations required Experience working with government (state or local) customers preferred $78k - $80k On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401(k) with company match (USA only) Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches

Posted 30+ days ago

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FormlabsSomerville, MA
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. We're seeking an experienced Strategic Account Support Engineer to join our high-performing Customer Service team. In this role, you'll act as the dedicated technical support lead for a portfolio of high-value customers. Your mission is to build lasting relationships, resolve issues efficiently, and ensure maximum customer uptime, satisfaction, and retention. You'll partner cross-functionally with Sales, Engineering, Product, and Field Service to deliver proactive support and custom solutions, acting as the go-to technical expert for our strategic accounts. If you are someone who enjoys structure and organized work, join our team as a Strategic Account Support Engineer. As a Strategic Account Support Engineer, you will: Serve as the primary technical support contact for 20-60 strategic customers. Contribute to servicing additional pool of high value customer as a team Take full ownership of support cases within your assigned customer cohort. Proactively manage and resolve customer issues with a focus on minimizing printer downtime and maximizing throughput. Lead internal and external meetings to discuss customer performance, open issues, and service opportunities. Coordinate and/or execute on-site visits when needed to deliver white-glove service. Collaborate closely with Account Executives and Channel Partners to support customer success and retention. Partner with Engineering, Product Integrity, and Service Engineering teams to solve complex or novel issues. Contribute to mentorship programs and knowledge sharing by supporting junior agents Serve as an internal resource and subject-matter expert for all matters related to your customer cohort. What you bring: STEM degree required 3+ years of experience supporting/working on large-scale, capital-intensive equipment (e.g., industrial 3D printers, robotics, CNC machines, medical imaging systems, lab automation tools) Ability to manage a high-touch account portfolio with professionalism, technical depth, and urgency Strong analytical and troubleshooting skills across hardware, firmware, and software layers Proven track record in collaborating with cross-functional technical teams to resolve complex issues Exceptional communication skills, including comfort presenting to Sr. engineers, operators, and executives Experience leading customer meetings and delivering technical training is highly valued Our Perks & Benefits: Robust equity program to build future wealth through RSUs Comprehensive healthcare coverage (Medical, Dental, Vision) Low cost fund options in our 401K and access to advisors Generous paid Parental Leave (up to 16 weeks) Tenure-based paid Sabbatical Leave (up to 6 weeks) Flexible Out of Office Plan - Take time when you need it Ample on-site parking & pre-tax commuter benefits Healthy on-site lunches, snacks, beverages, & treats Regular sponsored professional development opportunities Many opt-in culture events across our diverse community And of course… unlimited 3D prints We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Posted 30+ days ago

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Acrisure300 South Bradfordton Road - SPRINGFIELD, IL
Job Description About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Requirements of the position include: 1+ years of customer service handling inquires with internal and external customers. Superior verbal and written communication skills Ability to effectively communicate and maintain favorable relationships with all stakeholders. Strong aptitude for detail, with a sense of urgency relative to task completion and timeliness. Computer literacy with Microsoft Office Suite and imaging systems. Experience in insurance is preferred. Job Summary: The Underwriting Support Specialist will respond to customer inquiries relating to Midwest's underwriting function while providing exceptional and timely customer service. The specialist will handle assigned tasks including mail and electronic file indexing, file maintenance and documentation as well as policy issuing and policy change requests along with other duties as assigned. Skill and Ability Profile: The successful candidate will possess the following skills and attributes: Excellent oral and written communication and organizational skills. Great listening skills Ability to multi-task Good capacity for learning Manage a work load with clear objectives will require: Utilizing strict attention to detail Ability to closely follow instruction Quickly learn the basic principles of worker's compensation insurance. Flexibility and responsiveness to changing business or customer needs is a needed attribute. Excellent customer service skills while promoting the Midwest model is critical. Benefits and Perks: Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Pay Details: The base compensation range for this position is $18 - $20. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Posted 30+ days ago

Origis Energy logo
Origis EnergyMiami, FL
Join the Origis Energy Team! Origis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America's leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world's net-zero goals. Origis Energy puts customers first to deploy a wide range of sustainable solutions for grid power generation, performance optimization, and long-term operation of solar and energy storage plants across the U.S. Founded in 2008, Origis Energy is headquartered in Miami, FL. The Origis team, regarded as one of the leading developers in the U.S., is committed to living five core values in all interactions both with each other and external stakeholders: Solve for Tomorrow. A role with Origis Energy puts you at the forefront of the transition to clean energy. Are you ready to bring new ideas? Do you exist to find solutions? That's how we revolutionize energy and build a carbon-free future - through unmatched service and relentless innovation. Rise Together. To succeed here, you'll collaborate with others and work as one team, across various teams including solar and energy storage development, financing, engineering, procurement and construction (EPC) and operations, maintenance and asset management. Are you open to diverse perspectives and prepared to work seamlessly across disciplines to reach our collective goals? Perform at Peak. We're seeking team members who bring authentic energy and passion to every task. How can you use your natural strengths, genuine optimism and intelligence to make your greatest contributions to Origis? Inspire & Grow. The Origis team is comprised of knowledgeable, passionate solar and energy storage experts who bring deep expertise and solution-driven thinking to clients. A successful Origis team member encourages others and sets a high bar for growth. We have a culture of continuous improvement because each team member takes the role of both learner and mentor. Be Resilient. The spirit in which we tackle the energy challenges and objectives of our clients means we consistently stretch for the extra mile. We all take initiative and remain adaptable, overcoming obstacles by prioritizing respect. Position Description The Senior SAP Support Analyst position, reporting to the Senior Business Systems Manager, provides strong SAP S/4HANA public cloud senior support analyst skills to provide day-to-day support, troubleshooting, and resolving of user errors in SAP public cloud system. The individual will also manage bi-annual system upgrades, configuration changes, user access and security. In addition, this analyst will assist with Business Analysis and Project Management supporting business stakeholders and users in Financial Accounting & Controlling, FICO functions, Sales, Procure to Pay and Projects. Also provide guidance, development and testing of new processes, applications and reporting in line with best practices in the SAP public cloud ERP solution The Senior SAP Support Analyst is a regular, full-time position, and is eligible for our generous employee benefits package, including employer paid health insurance, paid time off, a 401(k) plan with employer matching contributions, and other great benefits. Key Responsibilities Work directly with SAP end-users, and business process owners to analyze and troubleshoot SAP system issues Provide end-user support as well as technical guidance for the creation and maintenance of items such as purchase requisitions, purchase orders, AP invoices, Sales Orders, AR invoices and GL accounting entries Create / Implement SAP master data changes, SAP configuration changes, create bank accounts Execute ongoing testing to ensure changes, upgrades and solutions perform as documented and meet business requirements Manage and help prioritize SAP enhancement requests Coordinate efforts between all avenues of support including third party vendors and SAP Communicate SAP project and enhancement statuses across business areas and all levels of users Preferred Qualifications 5+ years with configuring and supporting SAP ERP with focus on financial modules and FICO support, specifically SAP Public Cloud experience Bachelor's degree in science and engineering, Computer Science, Information Technology, or related field; or equivalent experience Candidate should have good practical and working experience with SAP financials, Treasury Management, Order to Cash and Procure to Pay processes. Proven experience with SAP master data (GL, Business Partner, Supplier, Customer, Projects) Proven experience with SAP configuration (company codes, financial structure, bank accounts, roles, catalogs, and security) Demonstrate thorough abilities and a proven record of success with key user extensibility in SAP S/4HANA Public Cloud, Fiori and other cloud services; BAdI experience helpful Experience with SAP Concur beneficial Key Attributes for Success Excellent ability to effectively use written, verbal, and presentation business communications at all levels of the business from daily users upward to executives, including explaining technical concepts and driving process improvement Effective problem-solving skills with an ability to identify issues and resolve, or identify the internal resources to assist Quickly learn and understand the business process, issues, and data challenges of our business and industry Ability to multi-task and manage tight timelines and changing priorities Location Miami, FL or Austin, TX (Miami highly preferred) Travel Up to 5-10% travel as necessary Job Level Manager - no direct reports Origis Energy is an Equal Opportunity Employer (EOC). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees' differences as that is what makes our employees unique. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. More information is available here. California Applicants: Please review our California Privacy Policy and Notice at Collection. Request for Support or Accommodations: As part of our effort to provide equal opportunity to qualified disabled veterans and individuals with disabilities, we are happy to offer support and special accommodations in order for you to successfully reach us with your interest. Please reach out to us at candidateaccommodations@origisenergy.com if you would like to request help with your application.

Posted 30+ days ago

G logo
Great American Insurance Group (DBA)Cincinnati, OH
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. AFG's IT Department provides a highly secure network for AFG departments as well as outside affiliated companies and remote locations. We are seeking a skilled Technology Project Analyst with strong agile experience to join our AFG IT team. In this role, you will analyze business needs, define system requirements, and design IT solutions that align with organizational goals. You will collaborate with cross-functional teams, streamline processes through automation, and may serve as a Scrum Master or agile team member to support project delivery. This position is based in our corporate offices in Cincinnati, OH and may require frequent travel. Essential Job Functions and Responsibilities Analyzes business issues and defines requirements to design IT solutions that align with organizational goals. Collaborates with program manager, project manager and/or project teams to gather information, model systems requirements, and document specifications. Develops and implements automated system protocols that reduce manual processes, increasing overall operational efficiency. Develops workflow charts and diagrams to study system capabilities and write detailed specifications. May create end-user documentation and deliver training to ensure successful adoption of new systems. May monitor project milestones, phases, and elements to ensure timely and budget-compliant delivery. May serve as Scrum Master on an agile team, helping the team through a combination of facilitation and coaching, while also helping those outside the team understand how to interact with the team. Performs other duties as assigned. Job Requirements Bachelor's degree in Business, Information Technology, Computer Science or a related field. Generally, a minimum of 6 years of related experience that includes experience in designing, coding, testing, debugging, documenting and/or maintaining applications required or configuring and using application software in a business setting. Previous project management software experience required. Provides requirements guidance to program manager, project manager and/or project teams. At least 30% or more of travel may be required. Participates in all phases of the requirements life cycle and requirements teams for small to moderately complex programs and projects. May make recommendations for Best Practices and introduce new techniques/tools to the BA Practice (including methods/approaches). Exhibits strong business knowledge and ability to identify and define business needs including a high level of understanding of organization's business and technology operations. May serve as Scrum Master on an agile team, helping the team through a combination of facilitation and coaching, while also helping those outside the team understand how to interact with the team. May serve as an agile development team member, creating and testing the product increment. Strong analytical skills with the ability to gather and analyze data to drive decision-making. This job is non-exempt in California. Business Unit: AFG Enterprise Services Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.

Posted 30+ days ago

CONTACT GOVERNMENT SERVICES logo
CONTACT GOVERNMENT SERVICESCharlotte, NC
Legal Support Specialist Employment Type: Full-Time, Experienced - Employer will be Greenburg Traurig Department: Legal Services CGS is seeking an experienced Legal Support Specialist to provide high level administrative, clerical, and legal support for a large global law firm. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Maintains legal files (both paper & electronic), organizes and files documents in designated order, as well as prepares, keyboards, enters, proofreads and processes legal and administrative correspondence Processes time entry, opens new matters, drafts engagement letters and audits responses, makes travel arrangements, processes reimbursement expenses, maintains calendar, collates information, writes reports, prepares agendas, reviews and prepares of billing invoices, and other administrative duties, as needed by the department Manages phone lines for supported attorneys, fields calls and conveys messages as necessary Communicates with clients and agencies Updates information and uploads documents into an immigration case management system Manages document deliveries and tracks final executed documentation Assists with overflow work and performs additional duties and responsibilities as assigned Qualifications: Bachelor's Degree or equivalent experience is preferred Minimum 5 years of experience working in an Immigration law practice strongly preferred Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document management and other office technologies Previous experience with INSZoom is a plus Exceptional computer skills with the ability to learn new software applications quickly Ideally, you will also have Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs Strong attention to detail, organizational skills and ability to manage time effectively Excellent interpersonal skills, communication skills and the ability to collaborate well in a team Position also requires the ability to work under pressure to meet strict deadlines Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ $75,000 - $100,000 a year

Posted 30+ days ago

AdaptHealth logo
AdaptHealthWinston Salem, NC
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. Respiratory Support Technician This position provides direct and indirect patient care and services in the home, office, and hospital environment in accordance with all governmental, accrediting, and organizational policies and procedures. Utilization of all available resources to ensure a customer receives the appropriate goods and services in the most efficient and patient satisfactory manner possible. Equipment included, but not limited to, are CPAP, BIPAP, Auto-titration set-ups and downloading, phototherapy, CPM, apnea monitor training and downloading, nebulizers (both high and low volume), oxygen and portability, overnight oximetry devices, conserving device tests, suction/trach and enteral. Job Duties: Develop and maintain a working knowledge of current Respiratory Programs and HME products and services offered by the company and all applicable governmental regulations. Effectively convey ideas or written processes and instructions to patients in a polite, informative, and appropriate matter. Identifies need for Pulse Ox testing to recertify or qualify O2 services per insurance regulations. Complete all company, insurance, and/or government-provided paperwork timely and entirely. Included, but not limited to; Delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, equipment-specific instruction/cleaning forms, etc. Initiate, maintain and perform follow-up calls or visits with patients. Perform routine preventative maintenance checks and simple repair as required by company policy or manufacturer's guidelines. Assist with customer equipment problems during business/non-business hours and under emergency situations. Troubleshoot all equipment failures calmly and patiently. Report equipment hazards and/or product incidents as required in accordance with company policies and procedures. Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling. Assume on-call responsibilities during non-business hours in accordance with company policy. Maintain patient confidentiality and function within the guidelines of HIPAA. Perform other related duties as assigned. Competency, Skills, and Abilities: Equipment repair or maintenance skills. Strong verbal and written communication. Strong customer service skills. Ability to prioritize and manage competing priorities and tasks. Decision-making, analytical and problem-solving skills with attention to detail. Requirements Minimum Job Qualifications: High School Diploma or equivalent. Valid and unrestricted driver's license from state of residence. Construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience. AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Posted 3 weeks ago

U logo
University of Miami Miller School of MedicineMiami, FL
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Senior Manager, Research Support in Miami, Florida. The Senior Manager, Research Support leads the research program teams to ensure successful system implementation and upgrades. Specifically, the Senior Manager oversees the day-to-day operations and resources of research staff and supports programs for their growth and development. CORE JOB FUNCTIONS Conducts meetings with research staff and ensures functions are coordinated in a timely and accurate manner. Provides technical support and resolves operational problems. Oversees department budget and identifies areas of opportunity for cost reduction. Assists in the preparation and publication of manuscripts. Recruits and trains research staff and prepares performance reports and disciplinary recommendations for the leadership team. Analyzes reports, data briefs, and auxiliary publications for new topic modules. Defines and produces indicators for a data visualization platform. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor's degree in relevant field required or equivalent Experience: Minimum 5 years of relevant experience required Certification and Licensing: Refer to department description for applicable certification requirements Knowledge, Skills and Abilities: Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness. Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change. Financial Oversight: Knowledge of financial operations and management. Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively. This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: A12

Posted 4 days ago

Gemini logo

Associate, Institutional Support

GeminiSeattle, WA

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Job Description

About the Company

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Customer Support

Our Customer Support team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The team efficiently handles all inbound service requests and communications related to the exchange, ensuring prompt and effective support.

The Role: Associate, Institutional Support

At Gemini, our Institutional Support Associates play a pivotal role in the dynamic and ever-changing landscape of the cryptocurrency industry. They are dedicated to upholding exceptional service standards, promptly addressing customer inquiries, and ensuring overall customer satisfaction. We are seeking an exceptional individual who is driven, self-motivated, and possesses excellent interpersonal skills. The ideal candidate is highly organized, detail-oriented, proactive, and eager to contribute effectively from day one. This is a remarkable opportunity to make a tangible difference in an exhilarating and rapidly expanding company.

This role is required to be in person twice a week at our Seattle, WA office.

Responsibilities:

  • Manage and oversee all inbound client requests from institutional clients via email during Pacific time business hours.
  • Identify and assess the specific needs of institutional clients and work towards achieving prompt and effective resolutions.
  • Prioritize and triage support requests to the appropriate internal departments, collaborating closely with other operations teams to ensure timely issue resolution.
  • Liaise with internal teams, including Engineering, Compliance, and Security, to escalate and address complex issues, and collaborate with relevant stakeholders to establish protocols for new processes.
  • Drive process enhancements and efficiencies, actively managing and coordinating projects until completion.
  • Ensure effective collaboration with a cross-functional team, both locally and globally, to facilitate seamless institutional customer support operations.
  • Provide comprehensive support coverage for institutional clients Monday through Friday, with occasional on-call coverage during weekends and holidays.

Minimum Qualifications:

  • Possess 3-5 years of experience in a customer support capacity or an equivalent role, preferably within an institutional or enterprise-level environment.
  • Demonstrate exceptional verbal and written communication skills, with the ability to confidently interact with clients at various levels of seniority.
  • Exhibit a proven track record in solving complex problems end-to-end, showcasing both technical and analytical competencies.
  • Strong analytical and problem-solving skills to address and resolve intricate customer issues promptly and efficiently.
  • Previous experience in financial services support, ideally within the institutional or investment banking sector.
  • Possess a basic understanding of crypto, financial markets, and trading to effectively support institutional clients.

Preferred Qualifications:

  • Previous experience in a customer-facing role, preferably within an institutional or financial services environment.
  • Exceptional interpersonal skills with the ability to build rapport and communicate effectively with institutional clients.
  • Experience working with JIRA, Zendesk or similar customer support ticketing systems.
  • Knowledge of financial markets and trading, particularly within the cryptocurrency domain, is a plus.
  • Experience in providing support through social media platforms (e.g., Reddit, Telegram, Sprout Social, Hootsuite).
  • Experience working in a cross-cultural and cross-timezone team environment, demonstrating adaptability and collaboration skills.

It Pays to Work Here

The compensation & benefits package for this role includes:

  • Competitive starting salary
  • A discretionary annual bonus
  • Long-term incentive in the form of a new hire equity grant
  • Comprehensive health plans
  • 401K with company matching
  • Paid Parental Leave
  • Flexible time off

Salary Range: The base salary range for this role is between $67,500 - $90,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

In the United States, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work. Expectations may vary by location and role, so candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role. Employees who do not live near one of our hubs are part of our remote workforce.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-ST1

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