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T logo
TP ICAP Group Plc.New York, NY

$95,000 - $100,000 / year

Group Overview: The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Liquidnet Liquidnet is a leading technology-driven, agency execution specialist that intelligently connects the world's investors to the world's investments. Role Overview: Liquidnet Americas is looking for a mid-level 'Front Office Support' representative to provide top level service to our business and customer base. The role requires an organized and motivated self-starter with an intuitively high-level of customer service, technical expertise to support an expanding business and experience in a similar-sized support operation within a bank, brokerage, or trading platform. Located within the front office and facing-off directly to traders, sales reps, quants, quant developers, the candidate must be comfortable translating business requests into the appropriate technical actions or changes, which will require a solid understanding of common equity algorithms and workflows. The successful candidate will thrive in a complex technical environment that is undergoing significant change and actively contribute to the supportability enhancements of the system using prior experience and ideas. This will utilize a strong technical skillet (FIX, Linux, database (SQL, or Oracle), and network troubleshooting) and a positive 'can do' attitude. Role Responsibilities: Provide daily application support and troubleshooting for clients and internal trade desks using proprietary tools, escalating issues to development teams as necessary. Address client customization requests within algorithmic trading systems and ATS platforms. Analyze and resolve issues related to order routing, trade flow, and post-trade processes. Manage team communication channels, queues, and mailboxes to ensure timely and prioritized action on requests. Adhere to incident and problem management procedures, analyzing trends and patterns. Assist in product testing and project-related tasks. Work within a shift Rota to provide support coverage for the Americas from 7 AM to 6 PM. Contribute to the 'follow the sun' support model by collaborating with global teams in APAC and EMEA for pre-market health checks. Conduct regional start-of-day health checks to ensure platform processes are operational and all members are connected. Occasionally work weekends for major upgrades or out-of-hours testing. Experience / Competencies: Essential: At least 3 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider) Solid application support experience within a Linux environment Excellent working knowledge of the FIX protocol Strong understanding of US/Canadian Equity market structure, mechanics and electronic trading flows Ability to convey expected behaviour of industry-standard algorithms (VWAP, TWAP, IS, POV etc) Automation and scripting experience Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing Proven experience of supporting Windows Server environments Experience in troubleshooting network problems: i.e. firewall and routing problems Desirable: Automation and scripting experience (PERL, Python, Powershell, Bash etc) Knowledge of DevOps principles and workflows, including collaboration with Development teams Experience with automation tools (Ansible, Puppet etc) Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes Exposure to client/venue technical FIX onboarding. Experience supporting message-based architecture (Solace, Tibco, MQ etc) Experience with industry-standard monitoring tools (ITRS, Prometheus or similar) Working knowledge of at least one buy-side or sell-side Order Management System. Understanding of common industry algorithms (VWAP, TWAP, IS, POV etc) Familiarity with industry-standard monitoring tools (e.g., ITRS). ServiceNow, Control-M and Elastic (ELK stack) familiarity Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis Person Specification: Ideal for someone who thrives under pressure in a front-office support role, supporting business growth and enhancing support functions. Motivated self-starter with a strong sense of ownership. Analytical, disciplined problem-solver. Driven by customer satisfaction and support excellence. Strong organizational skills. Capable of communicating confidently with stakeholders at all levels, including technical teams, clients, traders, quants, and executives. Committed to adhering to Service Level Agreements (SLAs) and minimizing Mean Time to Resolve (MTTR). Team-oriented with a willingness to participate in new projects and assist other departments. Demonstrates core business values through day-to-day work ethic. Flexible regarding working hours. Role Band & Level: Professional, 4 Annual Salary: $95,000-$100,000 #LI-Onsite #LI-ASO Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location USA - 200 Vesey Street - New York, NY

Posted 30+ days ago

I logo
IT Concepts, Inc.Mclean, VA
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a highly skilled Senior IT Support Specialist / Support Lead to strengthen our IT operations, provide advanced technical expertise, and serve as a leadership resource for the support team. The ideal candidate possesses deep technical experience across cloud services, security, automation, and endpoint management, with opportunities for continued professional growth as the organization evolves. This role combines hands-on Tier 3 technical work, operational leadership, and strategic readiness to support Kentro's technology roadmap, compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support: Serve as the highest internal escalation point for complex incidents, outages, and requests beyond the Tier 1/Tier 2 scope. Diagnose and resolve advanced issues across Windows, network, security, cloud, and endpoint environments. Support and oversee patching, updates, firmware upgrades, and system maintenance cycles across all critical systems. Configure, manage, and troubleshoot Microsoft 365, Entra ID, Intune, Azure services, IAM controls, and conditional access policies. Support configuration and optimization of enterprise applications and cloud workloads, including O365, Azure, AWS. Coordinate with vendors and service providers to drive issue resolution and system reliability. Automation, Productivity & Modern Workplace Engineering: Build and maintain solutions using Power Automate, SharePoint, PowerShell, and other automation platforms to streamline workflows and reduce manual IT overhead. Create and manage SharePoint sites, lists, automations, permissions, and content structures. Develop and maintain Excel spreadsheets with advanced formulas, data validation, and reporting logic. Evaluate and implement AI-focused tools, Copilot/ChatGPT integrations, and workflow enhancements that improve IT efficiency and business productivity. Systems Administration & Cloud Operations: Administer Windows OS, Azure AD/Entra ID, Intune, Office 365, and security/compliance toolsets (e.g., Purview). Oversee endpoint compliance, configuration profiles, app deployments, and conditional access enforcement. Monitor system health, logs, alerts, and performance metrics, proactively identifying trends and emerging risks. Support system hardening, patch management, and implementation of security policies. Leadership, Mentorship & Team Enablement: Act as a mentor and escalation guide for IT Support Specialists, helping to develop technical depth and problem-solving capabilities. Assist IT Management with coordination of daily operations, workload distribution, best practices, and process improvements. Provide leadership support as needed during periods requiring additional oversight to ensure uninterrupted IT operations. Conduct cross-training sessions to ensure redundancy across critical IT functions. Lead onboarding and technical training for new IT staff. Operational Excellence & Compliance: Contribute to process improvements, documentation, SOP development, and ITSM workflows. Maintain accurate asset inventories, software licensing records, and lifecycle management data. Support compliance frameworks (CMMC, ISO, internal audit readiness, security policies). Participate in DR, BCP, and security incident response exercises. Ensure all work follows established change management and security approval processes. Location: Hybrid in McLean, VA 7+ years of progressive IT experience (Support, Systems Engineering, Cloud, or similar). Demonstrated Tier 3 support proficiency and ability to resolve complex, multi-layered issues. Strong experience with Microsoft 365 ecosystem including Entra ID (Azure AD), Intune, Purview, Exchange Online, SharePoint Online, Teams. Proficiency with Power Automate, SharePoint administration, and workflow/process automation. Advanced experience with Excel (functions, automation workflows, pivoting/reporting). Strong understanding of identity/access management, security controls, conditional access, MFA, SSO, and cloud administration. Strong troubleshooting ability across Windows OS, networking fundamentals, and cloud environments. Excellent communication, documentation, and customer service skills. Ability to mentor others, influence positive change, and support leadership initiatives. Preferred Qualifications Experience in a Team Lead, Senior Engineer, or interim-leadership role. AI or automation-driven systems experience (Copilot, ChatGPT, Power Automate AI, workflow optimization). Experience with Azure or multi-cloud environments. ITIL Foundation, Security+, MD-102/MD-100, Azure Administrator (AZ-104), or similar certifications. Experience supporting compliance frameworks (FedRAMP, CMMC, NIST). Desired Attributes Highly autonomous with strong ownership of outcomes. Operationally disciplined and capable of working under pressure. Comfortable balancing hands-on technical work with team leadership responsibilities. Strong analytical thinker with a continuous improvement mindset. Able to work collaboratively across IT, security, leadership, and business units. The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner- Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees- Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: "Apply for this Job" button at the bottom of this Job Description or the button at the top: "Application." Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-BW1

Posted 2 weeks ago

Huntington Bancshares Inc logo
Huntington Bancshares IncColumbus, OH
Description Detailed Description: Provide direct process and technical support for members of the Huntington executive leadership team. The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software, and telecommunication issues. They must be able to perform technical tasks with minimal supervision and in limited time. They identify scenarios where outside support is required quickly and act as liaison to ensure resolution is prioritized appropriately and is completed fully Basic Qualifications: Bachelor's Degree Min 3 yrs of experience in direct contact customer technical support Preferred Qualifications: This role requires technical proficiency, strong communication skills, along with project and personal organizational skills. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Posted 30+ days ago

TSG Risk Management logo
TSG Risk ManagementNew York, NY

$30 - $40 / hour

Job Description Minimum 4–5 years of experience in Desktop Support (Required) Summary We are seeking a skilled Desktop Support Technician with strong Microsoft 365 and Azure AD experience to join our team. The ideal candidate will provide white-glove, end-user-facing technical support in a fast-paced, in-person environment. This role requires a professional who is highly social, customer-focused , and comfortable supporting users across hardware, software, and cloud-based Microsoft technologies. Key Responsibilities (Duties) Provide white-glove desktop and application support to end users, including in-person desk-side assistance Install, configure, and troubleshoot computer hardware, software systems, networks, printers, and scanners Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications Support and administer Azure Active Directory (Entra ID) including user accounts, group memberships, password resets, MFA, and access issues Assist with Office 365 and Windows device management using Intune Respond to IT issues and service requests via ServiceNow, providing timely resolution both remotely and on-site Support basic SharePoint Online user issues such as access, permissions, and navigation (nice to have) Maintain accurate IT documentation and ticket records Collaborate with the IT team on projects, rollouts, and ongoing support initiatives Act as a professional, approachable face of Technology to internal end users Required Skills & Experience 4–5+ years of Desktop Support or End-User Support experience Strong experience supporting Windows operating systems Hands-on experience troubleshooting Microsoft 365 / Office 365 Working knowledge of Azure Active Directory (Entra ID) Experience with Intune for endpoint management Familiarity with ServiceNow or similar ticketing systems Solid understanding of basic computer networking concepts Strong software troubleshooting skills and familiarity with IT infrastructure Excellent communication and interpersonal skills with technical and non-technical users Customer service-oriented mindset with comfort supporting users face-to-face Nice to Have (Added but Not Required) SharePoint Online user support experience Prior executive or VIP support exposure Job Details Job Type: Contract Pay: $30.00 – $40.00 per hour Expected Hours: 40 per week Work Location: In person Benefits Dental insurance Health insurance 8-hour shift Experience Requirements Customer support: 4 years (Required) Desktop support: 4 years (Required) Windows OS: 4 years (Required) Location Requirements Ability to commute to New York, NY (Required) Ability to relocate to New York, NY before starting (Required)

Posted 2 weeks ago

Monarch logo
MonarchBeaufort, North Carolina

$15+ / hour

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: Starting Pay: from $15.00/hour This Opportunity: The Developmental Specialist Vocational is primarily responsible for developing a positive relationship with the individuals he or she supports while assisting them in achieving their personal dreams and goals as designated in the individual goal plans. What You'll Do: Assess each person receiving services for their hopes, dreams, and desires and provide supports that facilitate achievement. Ensure that the rights of each person receiving services are protected and promoted at all times. Assist people in developing advocacy skills, participating in advocacy efforts, and utilizing personal advocates. Serve as a resource for person served on community agencies, services, and supports that can meet identified needs or goals. Supervise, educate, and monitor (as needed) people receiving services in work settings. Settings may include community, vocational workshops, day supports, etc. Maintain a safe working environment for employees and people receiving services by practicing safety procedures in the community and on the job. Continually educate people receiving services on required work procedures, facility rules, policies, practices and their rights. Facilitate person-centered, effective, positive relationships with people receiving services using positive approaches that promote self determination in all areas of life. Provide input and recommendations into assessment and planning processes, and development of the individual’s plan. Implement person’s plan fully, within the requirements of the service definition, and document as required by the service definition and agency policy. Accurately complete all required documentation, including but not limited to, goal completion, actions toward outcomes, incident reports, timesheets, etc. Complete daily progress notes and communication log to assure appointments, goals, and interests are met. Assist in maintaining all necessary records, daily attendance, check sheets, production sheets, etc. Substitute in-house or in the community as demands occur. Assist new staff and/or current staff with orientation, mentoring, and training. Sleepover at a residential setting may be required. Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements. Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas. Follow service definition guidelines for services being provided. Perform all other duties as assigned by the supervisor. Driving and travel may be required. *The definition of an Innovations direct care worker includes all workers required for compliance with, or delivery of, the relevant Innovations waiver service definitions and the delivery of a unit of Innovations services to individuals in the definition of direct care worker to be applied and shall include only caregivers who are contracted for the Page 230 Session Law 2023-134 House Bill 259 provision of services in a legally appropriate manner. Education We're Looking For: High School Diploma (Required) Certifications We're Looking For: Drivers License (Valid) - USA Experience We're Looking For: Experience working with adults with a mental health diagnosis and/or developmental disabilities | Not Required Schedule: Monday-Thursday (9:00am-2:30pm) and Friday (9:00am-3:00pm) Target Weekly Hours: 28 Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

Posted 3 weeks ago

Vogelsang logo
VogelsangRavenna, OH
About Vogelsang USA Vogelsang USA, LTD is a leading manufacturer of high-performance rotary lobe pumps, in-line grinders, and mixing solutions engineered for demanding applications in the industrial and commercial wastewater sectors. Our equipment plays a critical role in optimizing production processes, improving efficiency, and ensuring reliable wastewater handling for a wide range of industries. Position Summary The Onsite IT Support Technician is the first point of contact for day-to-day IT issues at our Ravenna, OH location. This role provides hands-on support for end-user devices, plant-floor technology, and basic network connectivity, ensuring employees can work efficiently and downtime is minimized. Key Responsibilities Provide onsite support for end-user devices (desktops/laptops, peripherals, mobile devices). Support Microsoft environment: Windows 11, Outlook, Teams, and standard Office apps. Perform Windows 11 imaging / re-imaging, device provisioning, and basic workstation lifecycle tasks. Configure and support iPhones and MDM workflows (e.g., Intune). Use remote support tools (e.g., TeamViewer) as needed. Support Active Directory tasks (password resets, user/group access requests as authorized). Troubleshoot basic network issues (TCP/IP, Wi-Fi, VPN connectivity, printer/network access). Support local and network printers, including thermal printers used in operations. Support handheld scanners and related plant-floor devices. Support video conferencing equipment and conference room setup/troubleshooting. Manage and maintain IT asset inventory (tracking, tagging, assignments, returns). Log, track, and resolve issues through the ticketing system (ServiceNow or equivalent). Work effectively in a plant environment, following safety and site requirements. Requirements Experience providing hands-on end user / desktop support in an onsite environment. Working knowledge of: Windows 10/11 (strong preference for Windows 11) Microsoft 365 apps (Outlook/Teams) Printer troubleshooting (local + network) Basic networking (TCP/IP, Wi-Fi, VPN) Ticketing systems (ServiceNow exposure preferred) Strong customer service mindset and professional communication skills. Ability to multitask, prioritize, and follow through reliable Preferred / Nice-to-Have Intune (Endpoint Manager) experience (device enrollment, policy awareness). Active Directory experience (basic account/admin tasks within policy). Prior IT support experience in a manufacturing/plant environment. OEM certifications (Dell/HP/Lenovo/Lexmark/IBM) are a plus. Certifications / Education Technical college diploma or equivalent experience in IT-related field. CompTIA A+ (preferred) or willingness to obtain. Benefits What We Offer Competitive compensation and benefits. A collaborative, team-oriented environment. Opportunities for professional growth within a fast-expanding organization. The chance to contribute to a company known for engineering excellence and exceptional customer service. Onsite role at Ravenna, OH. Steel-toed shoes required. Must be comfortable working around plant operations and plant level employees.

Posted 2 weeks ago

Inland Regional Center logo
Inland Regional CenterSan Bernardino, California

$19 - $27 / hour

SUMMARY: Under general supervision of the Procurement, Facilities, & Office Services Manager, perform a wide variety of clerical support duties. Daily use of office machines including copiers, folders, facsimile and postal equipment. Process volume and bulk mailings and agency incoming/outgoing mail. Perform related work as required. HOURLY RANGE: $18.8331 - $26.5001 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBILITIES: Process bulk and mass mailing correctly and on schedule. Process and distribute daily incoming mail before 3:00 p.m. accurately and in accord with IRC procedures. Process outgoing mail rapidly and accurately; check for complete addressed envelopes, signatures, enclosures, and required copies. Affix correct amount of postage. Process certified, UPS, express mail accurately and on schedule. Process and distribute volume and bulk mailings, copy work, and agency incoming/outgoing mail and facsimiles. Deliver mail as required and assigned. Receive cash or checks from the public or in the mail and issues receipts. Accurately record copies, run tapes and forward tapes, copies of checks or cash in accord with agency requirements. Create or revise agency forms; assist with general design. Recommend pitch and element for uniformity or highlight. Type columns for uniform width, length, picture, drawing or insert and for copier reduction. Secure or assign form numbers. Maintain and assure supply levels and usage of forms are known and monitored for shelf supply. Type error-free correspondence, reports, newsletters, numerical data, etc., from written or typed copy in prescribed format by following general outline or instruction. Make revisions or corrections as needed or requested. Type in a foreign language as assigned and able. Process Intake Pending cases rapidly and accurately. Send standard letter along with enclosures. Send standard letter in response to routine request. Daily use of office machines including copiers, facsimiles, postal and computer. Give public or employees forms and assist in filling out forms, and explain or interpret unit procedures. Search rules and procedures on specific questions. Assist people in finding material and information. Resolve problems, complaints in scheduling or delivering correspondence, materials or supplies. Comply with agency Personnel Policies, Procedures and Affirmative Action Plan. Maintain good attendance and punctuality. Drive vehicle/travel to other offices/locations to pickup/deliver documents and materials and to assist other clerical support unit as needed or assigned. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Perform different or additional work as needed or assigned. Perform unit assignments on rotation basis or as assigned. MINIMUM POSITION REQUIREMENTS: High school diploma or equivalent. Knowledge of general office practices and procedures. Ability to file in office systems and make simple arithmetical computations. Ability to operate office equipment. Ability to learn operation of word processing equipment. Bilingual preferred. Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments. Ability to follow oral and written direction. Good verbal and written communication skills. Ability to establish and maintain effective working relationships with others. Ability to work cooperatively and effectively with others. Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team. Assure that consumer rights and dignity are maintained in the provision of services. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posted 30+ days ago

B logo
Beautiful Minds GroupAkron, Ohio

$16 - $18 / hour

About the Role Beautiful Minds Group is seeking dedicated and compassionate Direct Support Professionals (DSPs) with experience supporting youth and adolescents who have developmental disabilities, mental health challenges, or behavioral needs. This position provides Homemaker/Personal Care (HPC) services for young individuals under ODJFS oversight who require consistent, trauma-informed, and safety-focused support. The ideal candidate will be patient, grounded, and skilled in de-escalation, redirection, and structured engagement. Experience working with behavioral youth clients is highly desired. Key Responsibilities Provide daily care, supervision, and behavioral support in the home and community settings Implement the Individual Service Plan (ISP) and Behavioral Support Plan (BSP) Utilize trauma-informed and person-centered care strategies Support the client in developing positive coping skills and daily routines Maintain accurate and timely documentation through approved agency systems Monitor and respond to elopement, aggression, or self-injurious behaviors using approved de-escalation techniques Collaborate with the site and case manager, guardian, and ODJFS team to ensure safety and progress Qualifications High School Diploma or GED (required) 2+ years experience working with youth in behavioral health, residential, or crisis settings (preferred) Experience in ODJFS, DODD, or group home environments strongly preferred Completion or willingness to complete Trauma-Informed Care, CPI, TCI, or MANDT training Must pass a BCI/FBI background check and be registry-clearable under OAC 5123-2-02 Valid driver’s license, reliable transportation, and current auto insurance Why Join Beautiful Minds Group Competitive pay Paid training and professional development in trauma-informed support and crisis response Supportive team culture focused on staff safety and well-being Growth opportunities into Lead DSP and Site Manager roles Commitment to empowering both clients and staff through compassion, structure, and consistency Compensation: $16.00 - $18.00 per hour About Beautiful Minds Group Beautiful Minds Group was founded in Akron, Ohio in 2020 by brothers, Jibreel and Nadir Hazly. Growing up, the brothers helped raised their youngest brother who was diagnosed with autism at the age of three. Being raised close in age and in the same household taught Jibreel and Nadir exactly what people with disabilities go through in all facets of life, which inspired them to help others facing similar challenges in their community. (CEO) Jibreel Hazly is a college graduate and former professional football player. While in college he would return home during break and work with his youngest brother as well as other clients in his community. Jibreel and his brother, (COO) Nadir Hazly recognized opportunity to improve the quality of care, which would make a difference in their community. Beautiful Minds Group has grown to become a highly recognized and respected Home Health company in multiple counties in Ohio such as Portage, Summit, and Cuyahoga Falls to just name a few. We know our quality of work, and attention to detail is second to none and always go the extra mile for our clients. We warmly welcome you to apply to Beautiful Minds Group, "Where Different is Beautiful".

Posted 4 weeks ago

G logo
General AccountsTorresdale, Pennsylvania

$16 - $18 / hour

Job Title: Direct Support Professional (DSP) – Community Support Location: Bucks County, PA (Multiple community locations) Pay Rate: $16–$18 per hour (based on experience) Job Type: Part-Time / Full-Time About the Role We are seeking compassionate and dependable Direct Support Professionals (DSPs) to provide community-based support to individuals with intellectual and developmental disabilities in Bucks County, PA . As a DSP, you will play an important role in helping individuals live fulfilling, independent lives while engaging in community activities and daily living tasks. Responsibilities Provide direct care and support in the community and home settings Assist individuals with daily living activities such as meal preparation, personal care, and mobility support Encourage participation in community events, recreational activities, and appointments Support individuals in developing social and life skills Document daily activities, progress notes, and incident reports accurately Ensure the health, safety, and well-being of individuals at all times Qualifications High School Diploma or GED required Previous experience as a DSP, caregiver, or healthcare aide preferred Valid driver’s license and reliable transportation strongly preferred Compassionate, patient, and dependable personality Ability to pass background checks and required clearances Schedule Flexible scheduling options available (Weekdays, evenings, weekends) Consistent weekly hours available based on program need Benefits Weekly pay Supportive and collaborative team environment Opportunities for growth and advancement 🔹 Apply today! We look forward to welcoming you to our team. The successful applicant gets to enjoy the following benefits: · Medical, Dental, and vision benefits, Free Life Insurance, 401K · Direct Deposit weekly · Career Advancement opportunities · Mentorship program Become a Healthcare Hero & Let’s Enhance the Lives of Our Seniors Today! APPLY NOW!! Compensation: $16.00 - $18.00 per hour

Posted 30+ days ago

Computer Services, Inc. logo
Computer Services, Inc.Paducah, KY
Job Description: Title of position: Customer Technical Support - Internal End User Support Location of position: Paducah, KY-Hybrid In this role, you have the opportunity to utilize your interest and passion for technology and all things IT with your desire to help people and deliver high levels of customer support. You are responsible for: (not limited to) Fields client phone calls, emails and create tickets; ensures all tickets are updated with accurate information. Performs research based on requests submitted by internal and/or external customers. Troubleshoots routine CSI product issues and provides issue resolution on servers, databases, and/or applications; escalates as necessary. Communicate technical issues and resolutions with customers in business terms. You are a part of an internal IT support team made up of 6 individuals across the US. You will collaborate with your team and the larger organization both in office and remotely. To succeed in this role, you should have the following skills and experience Strong customer service skills Troubleshooting hardware and peripheral equipment Firm knowledge and troubleshooting of macOS and Windows operating systems Firm knowledge and troubleshooting of Microsoft Office 365 suite Nice to have Technical Skills: Knowledge of antivirus and other security tools Knowledge of Beyondtrust Remote Support tool, or other equivalent tool Knowledge of Microsoft Active Directory AS degree in relevant field or equivalent experience. Certificates (not required): CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft Fundamentals Jamf Admin 100, 200, 300, and 400 In return, we offer you the opportunity to have direct interaction with all internal employees of our growing Software organization, from entry level employees to senior level executives. Your passion for technology and customer service will help to set the tone for new hires. You will see a breadth of growth opportunities throughout the company and in the internal IT department. Why should you join CSI? As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers' needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com) Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

Posted 1 week ago

G logo
GCI IncChantilly, VA
GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry. At GCI, we solve the hard problems. As an Intel Ops Support, a typical day will include the following duties: Description GCI is seeking an experienced account to support our cyber sector with keen analytical skills. The position including creation of accounting reports and review of associated data managed and delivered on a quarterly cycle. A successful applicant will have international business experience and understand both banking financials and be able to read an analyze policy and regulation to ensure financial compliance. This position will require maintaining records and files to support any possible audits of the system. Required Skills: At least 7 years of appropriate accounting experience Ability to reconcile complex statements Understanding of global finance and banking Key Skills: Demonstrated experience in international banking Demonstrated customer experience with finance Education Requirement BA/BS (or equivalent experience) Experience Requirement 8-10 years of experience Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Posted 30+ days ago

Lockheed Martin Corporation logo
Lockheed Martin CorporationBeaufort, SC
Description:WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting-edge technology and engineering. WHAT WE'RE DOING At Lockheed Martin, we're revolutionizing the aerospace and defense sector through groundbreaking technology, advanced manufacturing processes, and a world-class team of professionals. Our mission-driven approach and unwavering dedication to excellence ensure that we continue to deliver superior products and solutions to our customers around the world. THE WORK Seeking candidates to fill the position of F-35 Support Equipment (SE) Field Support Representative (FSR) directly supporting the US Marine Corps, at MCAS Beaufort, South Carolina. The SE FSR provides technical guidance and logistics support for a broad range of F-35 Ground Support Equipment (GSE). Supports the organizational (unit) level tenant squadron technicians, military personnel and GSE mechanics (where applicable). Advises internal and external customers on installation, adaptation, configuration or enhancement of company technical products, programs and systems. Provides expertise for resolving technical problems and troubleshooting products to customer satisfaction. Provides support equipment familiarization to customers on full spectrum of F-35 SE product line. Work will be done at customer site and/or government bases. Uses engineering data to determine correct equipment configuration and to identify or help define design deficiencies that limit equipment utility in the customer's environment. Consults with GSE equipment managers, engineers, reliability engineering and suppliers to resolve customer equipment issues involving safety, usability, reliability and availability. Collects, archives and submits GSE readiness status. Identifies reliability and maintainability issues that affect readiness trends. Job may require flexible work schedule to provide coverage for on-site customer requirements, to include possibility of weekend work requirements. Successful candidate will serve as the SE FSR at MCAS Beaufort, South Carolina, focused on the support and sustainment of F-35 Program SE in use at this location. Candidates be advised: this position operates in direct support of a deployable F-35 fighter squadron. Employee in this role may be required to deploy with the customer on peacetime and wartime military operations for defined and potentially undefined durations, and may be required to obtain and maintain customer required deployment readiness qualifications leading up to potential deployments. WHO YOU ARE You are a dynamic and results-oriented professional with a passion for driving operational excellence and optimizing production processes. You thrive in a fast-paced environment and are adept at managing complex projects while maintaining a high level of accuracy and attention to detail. Your strong analytical skills, coupled with your ability to communicate effectively and collaborate across departments, make you an invaluable asset to our team. WHY JOIN US Opportunity for Impact: Join a team that is at the forefront of innovation in the aerospace and defense industry and make a significant impact on the success of our organization. Professional Development: Take advantage of unparalleled opportunities for growth and advancement within Lockheed Martin, with access to world-class training and development programs. Collaborative Culture: Work alongside some of the brightest minds in the industry who share your passion for excellence and who are committed to supporting each other's success. Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as Basic Qualifications: Aerospace Ground Support Equipment (GSE) maintenance experience or commensurate related experience. Proficient in industry standard maintenance practices. Good Communication & Verbal skills Proficient using MS Office Software including; Excel, Access, PowerPoint, Word & Outlook. Experience troubleshooting, using engineering drawings and technical data to maintain equipment. Capable of working in hazardous flight line environment. Capable of frequently lifting and / or pushing equipment in excess of 50lbs Knowledge of industrial and aircraft maintenance safety standards. Candidate must have final Secret clearance Desired Skills: Support Equipment (SE) data management experience Military flight-line maintenance experience Support Equipment / AGE / GSE maintenance experience Familiarity with DoD maintenance manuals Experience with military standard maintenance practices. Professional focused on mission success Experience in location supporting aircraft manufacturing operations Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: Non- standard 40 hour work week as assigned by leader Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about. As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories. Experience Level: Experienced Professional Business Unit: RMS Relocation Available: Possible Career Area: Product Support Type: Full-Time Shift: First

Posted 30+ days ago

Commerce Bank logo
Commerce BankSaint Ann, MO

$19 - $22 / hour

About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation Range Hourly: $19.00 - $21.90 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to support internal and external customers by maintaining customer records, assisting in the collection of customer information for verification of deposits, and other duties to help achieve performance and quality objectives. Essential Functions Provide a high level of customer service to branch personnel and business units regarding various issues and maintenance requests. Research requests and take appropriate action as applicable. Identify process improvements, leveraging available technology and automation Answer phone and email request Provide department support by coordinating workflow and providing technical and training support Verify document images and ensure data entry of information into internal software applications accurately and timely Maintain customer and account records, and process return mail Assist in collecting customer information for verification of deposits Perform other duties as assigned Knowledge, Skills & Abilities Required Intermediate knowledge of banking industry and bank operations, including best practices and regulations Strong customer service and problem-solving skills Ability to prioritize and complete multiple tasks Ability to learn new processes quickly Ability to work independently and escalate when necessary Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities without direct supervision Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Moderate level proficiency with Microsoft Word, Excel, Teams, and Outlook Education & Experience Associate's degree or equivalent combination of education and experience required 3+ years financial services or related experience required 3+ years customer service experience required For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Support Services Specialist level job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $21.90 per hour. #LI-Hybrid The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 9846 St Charles Rock Rd, St. Ann, Missouri 63074 Time Type: Full time

Posted 2 weeks ago

Qdoba logo
QdobaSan Diego, CA

$35 - $37 / hour

POSITION SUMMARY: The Corporate IT Support Analyst is responsible for directly and indirectly delivering efficient, effective, and high-quality technical support to corporate end users and above-restaurant leaders while meeting established service level agreements. The Corporate Support Analyst will work with minimal supervision, independently or with internal and outsourced technical teams to ensure QDOBA's goals and KPIs related to outstanding customer service are met. The Support Analyst is responsible for delivering appropriate and timely resolutions, and minimizing downtime from incidents, problems and changes. A strong technical background, strong data analysis capabilities, and excellent communication skills are a must. The Corporate Support Analyst may serve in an on-call rotation or provide evening, overnight, and/or weekend systems support as required. KEY DUTIES/RESPONSIBILITIES: Investigate, troubleshoot, and resolve moderately complex to complex incidents and problems. Fulfill service requests for hardware, software, configuration changes or corporate event readiness. Work with corporate and above-restaurant end-users, technicians, or vendors either in-person or remotely to troubleshoot, configure, resolve problems, and ensure system availability. Follow standard and established operating procedures; keep accurate record of problems, troubleshooting steps, root cause and resolution following established protocol; observe appropriate operating process and security policies. Ensure policy adherence and business compliance throughout the support process; including, but not limited to, Personally Identifiable Information (PII) and Payment Card Industry (PCI DSS). Aid in the development of policies and procedures required for reliability, security, and compliance. Participate in or lead various department projects, including product evaluations, hardware / software upgrades and/or deployments, system configuration changes, conference room updates, et al. Configure hardware and software. Assist with scripting as needed to resolve or enhance the computing environment; undertake small programming projects as required (e.g., installation, configuration, and automation of software). Contribute to a technical knowledge base for incident management, problem resolution and training. Create or enhance support documentation required for the introduction of new software, hardware, processes, or procedures. Research, analyze and make recommendations on hardware, software, telephony, and AV solutions to improve versatility, end-user experience and/or reduce costs. Remain technologically current with commonly used software, hardware, and other equipment. Maintain IT inventory and track purchasing based on historical and current needs. Provide hands-on AV support for high-profile brand events and executive-led conferences. Maintain high availability labs for internal testing and external development of restaurant systems. Assist call teams w/ maintaining their phone queues and auto-attendants. Manage employee onboarding and offboarding, including device recovery, provisioning, and user rights assignment in Okta, AD, and O365. Preserve, assist, and train in use of OneDrive and SharePoint to ensure safety of user data. Perform other related duties, tasks and responsibilities as required, assigned, and directed. QUALIFICATIONS: Education: Requires a high school diploma, G.E.D. or equivalent. A bachelor's degree or associate degree in Computer Science, Computer Technologies or related field is preferred. Certifications/Specific KSAs: CompTIA A+, CompTIA Network+, and/or Microsoft Certified Preferred Experience: 3-5 years technical call center support or other related technical experience. 2+ years of systems administration experience with the following: Windows 10, Windows 11, Mac, Office 365, Okta, Active Directory, Azure AD and Endpoint Management (Intune). 1-2 years network diagnostics and problem resolution and/or network administration. Proven experience with a cloud email gateway or advanced security solutions such as Abnormal, Proofpoint, or Microsoft. Knowledge and experience of managing and supporting SASE solutions such as Zscaler. Previous experience with call center ticketing software, understanding of ITIL / ITSM framework. Knowledge/Skills/Abilities: Friendly presence and helpful attitude; great interpersonal skills, and ability to work well with others. Ability to utilize Microsoft Office products for support, reporting, and documentation. Advanced understanding of common operating systems, software applications and computer hardware. Excellent oral and written communication skills. Ability to work in an office environment and provide technical support in-person or over the phone with a professional demeanor. Ability to work independently or as part of a cross-functional team on projects/issues of high complexity. Critical thinking skills: ability to visualize a problem or situation and think abstractly to solve it. The ability to work in a fast paced, ever changing technical environment; remain productive during slow times, multitask effectively during busy times, exercise patience and professionalism during stressful situations. Ability to work with or without direct supervision. Ability to communicate complex or business critical issues with supervisors as they become known. Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; proven experience in learning new industry, company, product, or technical platform. Physical Requirements: Ability to speak/hear clearly in person and on the telephone. Ability and willingness to travel to remote locations as needed ( REASONABLE ACCOMMODATION: Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Benefits: Medical, Dental, Vision, & 401k PTO (including vacation and sick) Tuition reimbursement Pay Range: $35/HR - $37/HR CA Notice of Collection: https://www.qdoba.com/notice-of-collection-for-california-employees Privacy Policy: https://www.qdoba.com/privacy QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.

Posted 3 weeks ago

Betterment logo
BettermentNew York City, NY

$54,000 - $65,000 / year

About the role Betterment is looking for a Customer Support Specialist, Finance Advice to join our Human Advice team - a group of top-notch, customer-facing professionals focused on serving our high-value clients. This team does more than resolve issues; they deliver exceptional, personalized experiences that delight customers and help them feel confident in their financial journey. As a member of our Tier 2 Support Team, you will use your FINRA licenses to provide thoughtful, compliant servicing and financial guidance to clients at key milestones in their retirement and wealth management journeys. You will engage with clients via phone and email, helping them navigate our platform, understand the products and portfolios, and make informed decisions-always with a focus on quality, clarity, and impact. This is a salaried, non-exempt role that is remote eligible, except for the New York City metro area, San Francisco, Los Angeles, Seattle, Boston, Washington, D.C., & Orange County, CA. Below we've reflected the base salary range we would offer for this position in locations with city or state requirements. For those located elsewhere, the actual compensation offered will be based on candidate experience and geographic location. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment's total compensation package for employees. $54,000 - $65,000 We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter and parking benefits, FSA/HSA, and 401(k)with employer match as well as a generous PTO policy. A day in the life Serve as a licensed resource for clients, providing expert guidance on portfolios, tax-advantaged strategies, and platform features while helping maximize adoption and engagement across their financial journey Deliver tailored, white-glove support via phone and email that is clear, professional, and empathetic to a client's unique needs Remain in compliance with Betterment's financial advice philosophy and standards Handle client escalations with professionalism and compassion, with a focus on retention and customer win-back Work cross-functionally to find resolutions, share client feedback, and improve tools and processes to enhance the overall Betterment experience for our highest-value users Respond to posts requiring customer support intervention or reputation management on the r/Betterment subreddit What we're looking for Active FINRA Series 65 license (or equivalent ie. Series 66) 2-4 years of experience providing direct support or guidance in a financial services environment Strong communicator with the ability to explain complex financial concepts clearly and empathetically Solid understanding of investment products, retirement strategies, and advisory principles Organized and detail-oriented with excellent time management and follow-through Comfortable navigating multiple tools and systems in a fast-paced, client-focused setting

Posted 30+ days ago

W logo
Waypoint MaineKennebunk, ME
Company Overview Waypoint is a nonprofit organization with a mission to support and empower children and adults with intellectual and other disabilities to reach their fullest potential. Position Overview The role of the Direct Support Professional (DSP) is to support members within Waypoint to be connected to others by modeling healthy relationships, engaging in effective communication and supporting independence. This will be achieved through improving skills, promoting self-determination, encouraging personally satisfying lifestyles and fostering growth to the greatest extent possible. The DSP will be responsible for maintaining a safe and supportive environment for members while ensuring that members are treated with dignity and respect. The DSP will support the interests, culture, and needs of the people we serve, and promote respectful interaction with all individuals. The DSP will work successfully within a team as well as professionally represent Waypoint, in the community supporting individuals, with parents and guardians and within each member’s residence or program. The DSP will exemplify professional values, ethics, responsibility, and confidentiality. Responsibilities · Develop a rapport with residents and cultivate a safe and supportive relationship · Provide support and guidance for members during skills building activities · Implement individual treatment plans and positive support plans for members · Encourage self-help skill building by supporting members with daily living activities including preparing meals, maintaining a clean and healthy environment and assisting with personal hygiene · Mentor healthy eating choices, activities that enhances or physical fitness, and overall health and wellness choices · Transport residents in approved vehicles as activities and/or medical appointments require · Exercise sound judgment to ensure the safety and welfare of members. Notify House Manager of any situation developing or occurring in the home which could have a negative impact on the home’s operation or member’s welfare and safety · Respect each member’s right to privacy and confidentiality · Ensure that all medications are passed in a safe manner · Manage member funds by accurately recording expenditures · Understand and comply with licensing requirements, MaineCare requirements, Person-Centered Planning requirements and all of Waypoint’s policies and procedures. · Collect accurate and timely data including updates to member ISP progress notes, treatment plans, and positive support plans daily, or more often, as outlined in the plan and as required to track progress towards established goals, objectives, and outcomes. · Follow work schedule, demonstrate consistent attendance, and accurately record hours worked. · Follow mandated reporter guidelines regarding reportable events. · Manage agency funds by accurately recording program expenditures as required. · Develop and maintain cooperative and professional relationships with all staff while demonstrating a willingness to resolve conflicts quickly and completely. · Operate as part of a team, maintaining a willingness to accept direction, constructive feedback and information from the House Manager and team. · Maintain all required certifications for the Direct Support Professional position. · Attend and participate in all required staff meetings and trainings. · Demonstrate flexibility and willingness to assist in all residential settings as needed. · Ensure a clean and orderly residence or program site, while implementing all cleaning routines and checklists. Independently initiate household maintenance and upkeep as necessary. · Follow all agency safety standards and procedures. · Alert House Manager to safety and/or maintenance needs by following the internal protocols regarding the Maintenance Department. · Follow all transportation policies including identifying any maintenance concerns with vehicles. · Other duties as assigned. Requirements Competencies / Skills / Abilities · Position experience not required, but must have the desire to work with, learn about, and support individuals with intellectual and other complex disabilities. · A willingness to implement positive behavior support and structured activities. · Excellent communication with members, families, coworkers and other professionals. Education/Experience · Hight School Diploma or GED · Must become DSP, CRMA and Safety Care certified as a primary responsibility of the DSP position · Must have a valid driver’s license from state of residence and clean driving record. · Must be proficient in speaking, reading and writing English. · The ability to learn beginner level Information Technology skills. Physical · Normal degree of flexibility, and ability to raise hands above head. · Ability to stand, walk, run, shuffle, and stoop for several minutes. · Ability to kneel on one and two knees, and then stand up. · Ability to bend 45 degrees at the trunk, and twist to either side. · Ability to grasp firmly. · Ability to push and pull personal care equipment, and lift up to 50 pounds independently, using safe body mechanics. · Ability to implement Safety Care techniques to escort and/or establish member safety in an emergency and/or per the support plan. Benefits Medical, Dental, Vision Insurance Retirement Plan Paid Time Off Paid Holidays Employer Paid Short Term Disability Employer Paid Life Insurance and AD&D Critical Illness and Accident Insurance Flexible Spending Accounts

Posted 30+ days ago

W logo
Waypoint MaineNorth Berwick, ME
Company Overview Waypoint is a nonprofit organization with a mission to support and empower children and adults with intellectual and other disabilities to reach their fullest potential. Position Overview The role of the Direct Support Professional (DSP) is to support members within Waypoint to be connected to others by modeling healthy relationships, engaging in effective communication and supporting independence. This will be achieved through improving skills, promoting self-determination, encouraging personally satisfying lifestyles and fostering growth to the greatest extent possible. The DSP will be responsible for maintaining a safe and supportive environment for members while ensuring that members are treated with dignity and respect. The DSP will support the interests, culture, and needs of the people we serve, and promote respectful interaction with all individuals. The DSP will work successfully within a team as well as professionally represent Waypoint, in the community supporting individuals, with parents and guardians and within each member’s residence or program. The DSP will exemplify professional values, ethics, responsibility, and confidentiality. Responsibilities · Develop a rapport with residents and cultivate a safe and supportive relationship · Provide support and guidance for members during skills building activities · Implement individual treatment plans and positive support plans for members · Encourage self-help skill building by supporting members with daily living activities including preparing meals, maintaining a clean and healthy environment and assisting with personal hygiene · Mentor healthy eating choices, activities that enhances or physical fitness, and overall health and wellness choices · Transport residents in approved vehicles as activities and/or medical appointments require · Exercise sound judgment to ensure the safety and welfare of members. Notify House Manager of any situation developing or occurring in the home which could have a negative impact on the home’s operation or member’s welfare and safety · Respect each member’s right to privacy and confidentiality · Ensure that all medications are passed in a safe manner · Manage member funds by accurately recording expenditures · Understand and comply with licensing requirements, MaineCare requirements, Person-Centered Planning requirements and all of Waypoint’s policies and procedures. · Collect accurate and timely data including updates to member ISP progress notes, treatment plans, and positive support plans daily, or more often, as outlined in the plan and as required to track progress towards established goals, objectives, and outcomes. · Follow work schedule, demonstrate consistent attendance, and accurately record hours worked. · Follow mandated reporter guidelines regarding reportable events. · Manage agency funds by accurately recording program expenditures as required. · Develop and maintain cooperative and professional relationships with all staff while demonstrating a willingness to resolve conflicts quickly and completely. · Operate as part of a team, maintaining a willingness to accept direction, constructive feedback and information from the House Manager and team. · Maintain all required certifications for the Direct Support Professional position. · Attend and participate in all required staff meetings and trainings. · Demonstrate flexibility and willingness to assist in all residential settings as needed. · Ensure a clean and orderly residence or program site, while implementing all cleaning routines and checklists. Independently initiate household maintenance and upkeep as necessary. · Follow all agency safety standards and procedures. · Alert House Manager to safety and/or maintenance needs by following the internal protocols regarding the Maintenance Department. · Follow all transportation policies including identifying any maintenance concerns with vehicles. · Other duties as assigned. Requirements Competencies / Skills / Abilities · Position experience not required, but must have the desire to work with, learn about, and support individuals with intellectual and other complex disabilities. · A willingness to implement positive behavior support and structured activities. · Excellent communication with members, families, coworkers and other professionals. Education/Experience · Hight School Diploma or GED · Must become DSP, CRMA and Safety Care certified as a primary responsibility of the DSP position · Must have a valid driver’s license from state of residence and clean driving record. · Must be proficient in speaking, reading and writing English. · The ability to learn beginner level Information Technology skills. Physical · Normal degree of flexibility, and ability to raise hands above head. · Ability to stand, walk, run, shuffle, and stoop for several minutes. · Ability to kneel on one and two knees, and then stand up. · Ability to bend 45 degrees at the trunk, and twist to either side. · Ability to grasp firmly. · Ability to push and pull personal care equipment, and lift up to 50 pounds independently, using safe body mechanics. · Ability to implement Safety Care techniques to escort and/or establish member safety in an emergency and/or per the support plan. Benefits Medical, Dental, Vision Insurance Retirement Plan Paid Time Off Paid Holidays Employer Paid Short Term Disability Employer Paid Life Insurance and AD&D Critical Illness and Accident Insurance Flexible Spending Accounts

Posted 30+ days ago

W logo
Waypoint MaineBiddeford, ME
Company Overview Waypoint is a nonprofit organization with a mission to support and empower children and adults with intellectual and other disabilities to reach their fullest potential. Position Overview The role of the Direct Support Professional (DSP) is to support members within Waypoint to be connected to others by modeling healthy relationships, engaging in effective communication and supporting independence. This will be achieved through improving skills, promoting self-determination, encouraging personally satisfying lifestyles and fostering growth to the greatest extent possible. The DSP will be responsible for maintaining a safe and supportive environment for members while ensuring that members are treated with dignity and respect. The DSP will support the interests, culture, and needs of the people we serve, and promote respectful interaction with all individuals. The DSP will work successfully within a team as well as professionally represent Waypoint, in the community supporting individuals, with parents and guardians and within each member’s residence or program. The DSP will exemplify professional values, ethics, responsibility, and confidentiality. Responsibilities · Develop a rapport with residents and cultivate a safe and supportive relationship · Provide support and guidance for members during skills building activities · Implement individual treatment plans and positive support plans for members · Encourage self-help skill building by supporting members with daily living activities including preparing meals, maintaining a clean and healthy environment and assisting with personal hygiene · Mentor healthy eating choices, activities that enhances or physical fitness, and overall health and wellness choices · Transport residents in approved vehicles as activities and/or medical appointments require · Exercise sound judgment to ensure the safety and welfare of members. Notify House Manager of any situation developing or occurring in the home which could have a negative impact on the home’s operation or member’s welfare and safety · Respect each member’s right to privacy and confidentiality · Ensure that all medications are passed in a safe manner · Manage member funds by accurately recording expenditures · Understand and comply with licensing requirements, MaineCare requirements, Person-Centered Planning requirements and all of Waypoint’s policies and procedures. · Collect accurate and timely data including updates to member ISP progress notes, treatment plans, and positive support plans daily, or more often, as outlined in the plan and as required to track progress towards established goals, objectives, and outcomes. · Follow work schedule, demonstrate consistent attendance, and accurately record hours worked. · Follow mandated reporter guidelines regarding reportable events. · Manage agency funds by accurately recording program expenditures as required. · Develop and maintain cooperative and professional relationships with all staff while demonstrating a willingness to resolve conflicts quickly and completely. · Operate as part of a team, maintaining a willingness to accept direction, constructive feedback and information from the House Manager and team. · Maintain all required certifications for the Direct Support Professional position. · Attend and participate in all required staff meetings and trainings. · Demonstrate flexibility and willingness to assist in all residential settings as needed. · Ensure a clean and orderly residence or program site, while implementing all cleaning routines and checklists. Independently initiate household maintenance and upkeep as necessary. · Follow all agency safety standards and procedures. · Alert House Manager to safety and/or maintenance needs by following the internal protocols regarding the Maintenance Department. · Follow all transportation policies including identifying any maintenance concerns with vehicles. · Other duties as assigned. Requirements Competencies / Skills / Abilities · Position experience not required, but must have the desire to work with, learn about, and support individuals with intellectual and other complex disabilities. · A willingness to implement positive behavior support and structured activities. · Excellent communication with members, families, coworkers and other professionals. Education/Experience · Hight School Diploma or GED · Must become DSP, CRMA and Safety Care certified as a primary responsibility of the DSP position · Must have a valid driver’s license from state of residence and clean driving record. · Must be proficient in speaking, reading and writing English. · The ability to learn beginner level Information Technology skills. Physical · Normal degree of flexibility, and ability to raise hands above head. · Ability to stand, walk, run, shuffle, and stoop for several minutes. · Ability to kneel on one and two knees, and then stand up. · Ability to bend 45 degrees at the trunk, and twist to either side. · Ability to grasp firmly. · Ability to push and pull personal care equipment, and lift up to 50 pounds independently, using safe body mechanics. · Ability to implement Safety Care techniques to escort and/or establish member safety in an emergency and/or per the support plan. Benefits Medical, Dental, Vision Insurance Retirement Plan Paid Time Off Paid Holidays Employer Paid Short Term Disability Employer Paid Life Insurance and AD&D Critical Illness and Accident Insurance Flexible Spending Accounts

Posted 30+ days ago

VIVANT CORP logo
VIVANT CORPFarmers Branch, TX

$50,000 - $75,000 / year

MUST LIVE IN THE DALLAS-FORT WORTH AREA. 100% In-Office with no WFH/REMOTE Setup. We are seeking a Level 1 Help Desk Support Technician with hands-on telecom experience. Candidates must have real-world experience supporting VoIP systems, SIP trunks, routers, switches, and WiFi networks. This role requires the ability to troubleshoot call quality issues, connectivity problems, and basic network-related incidents in a production environment. Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success.At Vivant we don’t just hire for open roles—we hire for impact.If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you! Stand out from the crowd. Hear it straight from our CEO & Founder! >> https://youtu.be/lvLZ_RP6pdE?si=hARmByFoRtmMvdxD About the Role: As a Network and VoIP Support Engineer, you are the first-line technical support for our clients. This role is responsible for proactively diagnosing and resolving common issues, and ensuring a positive customer experience through clear communication and methodical troubleshooting. We are looking for someone with a strong foundation in networking and some VoIP, eager to learn, and can follow established troubleshooting processes. The candidate should be motivated to gain this knowledge through training, demonstrate initiative, communicate effectively with customers, and escalate issues appropriately to ensure efficient and fast resolution. Your day-to-day life Network & VoIP Support: A day-to-day schedule would consist of answering client calls, responding to emails and resolving client issues, either with the internet, phone service, changes to client PBX, troubleshooting network equipment (firewalls, switches, wifi devices) as well as provisioning equipment for new clients, porting phone numbers, and following up on previous support tickets to ensure all issues are resolved in a timely manner.Hardware/Software Stack that we frequently use: Cradlepoint Ubiquiti Meraki Grandstream IP phones Vivant Proprietary PBX Utiliko Business Management System Troubleshoot VoIP-related issues including: Phone registration Call Tree Setup (IVR) Audio quality Network connectivity problems affecting SIP/RTP Firewall configuration and NAT traversal issues Accurately document customer interactions, troubleshooting steps, and resolutions. Escalate unresolved or advanced issues to other team members to resolve the matter. Requirements Tablestakes: Minimum of 2 years of experience in a similar role Experience with managing Firewalls, Switches, WAPs, PBX and VoIP Phones Experience with networking protocols and troubleshooting: TCP/IP, DNS, DHCP, NAT and similar Knowledge of VoIP protocols such as SIP and RTP (not required, but nice to have). Ability to identify and resolve audio quality and call setup issues. Ability to perform basic troubleshooting procedures and diagnostic tests. Strong communication, documentation, and problem-solving skills. Team-oriented mindset with willingness to collaborate and learn. Schedule: Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F Location and Work Set-up:On-Site: Dallas, TX Benefits Compensation: $50,000 to $75,000 Base Salary per year The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). Benefits: Company Events Healthcare Plans Paid Training Opportunities for Promotion Holiday Cash Gift Recognition and Rewards Vivant Core Values Our core values are the heart and soul of this incredible company. Our foundational values guide how we work, serve clients, and collaborate as a team. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Trustworthy Be consistent and reliable. Deliver on time, follow through, and take ownership of results. Product Knowledge Develop a strong understanding of our solutions so you can confidently support, explain, and improve them. Process Knowledge Master the SOPs, tools, and systems required for your role to ensure efficiency, accuracy, and collaboration. Autonomy Take initiative, think critically, and solve problems independently while staying aligned with company goals. Autonomy to leverage your expertise, taking responsibility for outcomes, and exercising sound judgment. Join Vivant and take your career to the next level!

Posted 1 day ago

A logo
AevexVirginia Beach, Virginia
Work Arrangement On-Site at Fort Belvoir, VA or Fort Lewis, WA with CONUS and OCONUS TDYs up to 120 days. Contractor required to be available for immediate recall (1+ hours) in case of Command Directives. Job Overview The Security Support Expert is responsible for providing comprehensive support in various security areas. Their role involves conducting risk assessments, implementing security measures, monitoring security systems, and ensuring compliance with security policies. They may also be involved in investigating security incidents, managing security clearances, and providing training and guidance to staff members on security matters. The Security Support Expert plays a crucial role in maintaining a secure and safe environment for the organization and its personnel. Essential Functions Provide Physical, Personnel, Special, Special Access Program (SAP) and Industrial Security specialists to assist, monitor, and advise on all aspects of security activities. Plan and assist in implementation of security activities at the Top-Secret and higher classification to ensure USSOCOM personnel (Military, Civilians, and Contractors) and all supported tenant organizations are prepared to operate in non-traditional environments to perform critical contingency tasks Develop written technical approaches and methodologies regarding security proposals. Work independently with no required oversite. Provide advice to the leadership on processes, procedures, technology, and other items of interests Interface with other intelligence organizations to fully prepare teams and infrastructure for potential threats/threat mitigation Perform other duties as assigned. Standard Essential Functions Regular and reliable attendance on a full time basis [or in accordance with posted schedule]. Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices. Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture. Qualifications and Competencies Demonstrated knowledge and experience with personnel background investigations for collateral and special security clearance actions including: Formulating and ensuring compliance with automated information systems security procedures. Suggesting, implementing, and monitoring compliance with special security policies and procedures. Conducting and coordinating the training for special security representatives. Performing as a liaison with Government and industrial security officials overseeing collateral and higher access and badge procedures. Thorough familiarity with all security processes. Must have a working knowledge of security policies and procedures to include either National Industrial Security Program Supplement, DoD 5200.01 Volume 1-3, DoD 5200.02, or DoD 5105.21 Volumes 1-3. Education / Certifications High School Diploma required DOD, DoS, DHS, or equivalent training/course completion preferred. Experience Minimum of six (6) years Physical, Personnel and Special Security experience within the DoD or equivalent Government agencies required, with operational level experience preferred. In-depth knowledge of SOF and or CT personnel and infrastructure security experience is highly desirable. Experience in compartmented programs in the DoD, U.S. Intelligence Community or supporting U.S. Contractors. Experience in security training or security inspections is highly desirable. Experience briefing personnel on security practices, concepts, and programs. Skilled in applying good judgment to resolve security issues. Varied experience in planning/accrediting facilities per the ICD 7051 standard. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is: Frequently required to sit, and to reach to use computers and other office equipment Medically able to deploy to foreign area advanced bases. Able to wear body armor, helmet and other PPE when required. Able to run, walk, crawl moderate distances. Security Clearance Ability to obtain/maintain a TS/SCI DoD clearance, U.S. Citizenship required. About AEVEX AEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia. AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees. Equal Employment Opportunity: AEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Posted 1 week ago

T logo

Product Support Front Office Support

TP ICAP Group Plc.New York, NY

$95,000 - $100,000 / year

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Job Description

Group Overview:

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Liquidnet

Liquidnet is a leading technology-driven, agency execution specialist that intelligently connects the world's investors to the world's investments.

Role Overview:

Liquidnet Americas is looking for a mid-level 'Front Office Support' representative to provide top level service to our business and customer base.

The role requires an organized and motivated self-starter with an intuitively high-level of customer service, technical expertise to support an expanding business and experience in a similar-sized support operation within a bank, brokerage, or trading platform.

Located within the front office and facing-off directly to traders, sales reps, quants, quant developers, the candidate must be comfortable translating business requests into the appropriate technical actions or changes, which will require a solid understanding of common equity algorithms and workflows.

The successful candidate will thrive in a complex technical environment that is undergoing significant change and actively contribute to the supportability enhancements of the system using prior experience and ideas. This will utilize a strong technical skillet (FIX, Linux, database (SQL, or Oracle), and network troubleshooting) and a positive 'can do' attitude.

Role Responsibilities:

  • Provide daily application support and troubleshooting for clients and internal trade desks using proprietary tools, escalating issues to development teams as necessary.

  • Address client customization requests within algorithmic trading systems and ATS platforms.

  • Analyze and resolve issues related to order routing, trade flow, and post-trade processes.

  • Manage team communication channels, queues, and mailboxes to ensure timely and prioritized action on requests.

  • Adhere to incident and problem management procedures, analyzing trends and patterns.

  • Assist in product testing and project-related tasks.

  • Work within a shift Rota to provide support coverage for the Americas from 7 AM to 6 PM.

  • Contribute to the 'follow the sun' support model by collaborating with global teams in APAC and EMEA for pre-market health checks.

  • Conduct regional start-of-day health checks to ensure platform processes are operational and all members are connected.

  • Occasionally work weekends for major upgrades or out-of-hours testing.

Experience / Competencies:

Essential:

  • At least 3 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)

  • Solid application support experience within a Linux environment

  • Excellent working knowledge of the FIX protocol

  • Strong understanding of US/Canadian Equity market structure, mechanics and electronic trading flows

  • Ability to convey expected behaviour of industry-standard algorithms

(VWAP, TWAP, IS, POV etc)

  • Automation and scripting experience

  • Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing

  • Proven experience of supporting Windows Server environments

  • Experience in troubleshooting network problems: i.e. firewall and routing problems

Desirable:

  • Automation and scripting experience (PERL, Python, Powershell, Bash etc)

  • Knowledge of DevOps principles and workflows, including collaboration

with Development teams

  • Experience with automation tools (Ansible, Puppet etc)

  • Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform

  • Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes

  • Exposure to client/venue technical FIX onboarding.

  • Experience supporting message-based architecture (Solace, Tibco, MQ etc)

  • Experience with industry-standard monitoring tools (ITRS, Prometheus or similar)

  • Working knowledge of at least one buy-side or sell-side Order Management System.

  • Understanding of common industry algorithms (VWAP, TWAP, IS, POV etc)

  • Familiarity with industry-standard monitoring tools (e.g., ITRS).

  • ServiceNow, Control-M and Elastic (ELK stack) familiarity

  • Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis

Person Specification:

  • Ideal for someone who thrives under pressure in a front-office support role, supporting business growth and enhancing support functions.

  • Motivated self-starter with a strong sense of ownership.

  • Analytical, disciplined problem-solver.

  • Driven by customer satisfaction and support excellence.

  • Strong organizational skills.

  • Capable of communicating confidently with stakeholders at all levels, including technical teams, clients, traders, quants, and executives.

  • Committed to adhering to Service Level Agreements (SLAs) and minimizing Mean Time to Resolve (MTTR).

  • Team-oriented with a willingness to participate in new projects and assist other departments.

  • Demonstrates core business values through day-to-day work ethic.

  • Flexible regarding working hours.

Role Band & Level:

  • Professional, 4

Annual Salary:

  • $95,000-$100,000

#LI-Onsite #LI-ASO

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

USA - 200 Vesey Street - New York, NY

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