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Senior Support Engineer (RF) Role description summary As a Senior Support Engineer RF, you will be a customer-focused professional that provides leadership and technical expertise in the support of SES customers and services. You are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, driven to provide an extraordinary customer experience, and willing to assist and help other team members reach their highest potential. primary responsibilities / key result areas 24x7 shift Availability (Shared responsibility): With the support of the support engineer RF, ensure 24/7 coverage for operational escalations and collaboration. Ensure all events are properly documented, escalated and reported. Additionally, handle day-to-day escalations. Initiate timely technical and management escalation as required. Customer Carrier Activation (Shared Responsibility): Engage professionally to activate customer RF carriers in accordance with established procedures, document key information requirements, and ensure a positive customer experience. Incident Creation (Shared Responsibility): Created Incidents for customer reported problems, alarms, or observed spectrum issues. Incidents will be clearly and properly documented with in our ticketing system. Communication Skill: Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues. Monitoring Skills: Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA) Troubleshooting and Platform awareness: They lead the troubleshooting efforts for complex RF-related issues along with the platform team, should have knowledge of multiple platform (Gilat /HNS / iDirect / Comtech) conducting root cause analysis and implementing solutions to prevent recurring problems. Interference Mitigation: Senior RF Engineers identify and mitigate RF interference issues to maintain the integrity and reliability of wireless communication links. Cross-Functional Collaboration: Senior RF Engineers collaborate with other engineering teams, such as software, hardware, and network engineers, to ensure seamless integration of RF systems with overall product designs. Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision Documentation and Knowledge Sharing: Senior RF Engineers maintain detailed documentation of RF designs, test results, and troubleshooting procedures. They actively participate in knowledge sharing to foster continuous learning within the team. Mentoring and Training: They provide mentorship and training to junior RF engineers to develop their skills and knowledge in RF and Platform engineering. competencies RF Theory and Technical Proficiency: Proficient in RF theory with hands-on experience using spectrum analyzers, digital signal processors, and RF equipment. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Analytical and problem-solving skills: - Able to think through problems to find solutions and able to extract crucial information from data and identify the most probable causes of the problem and develop workable solutions to problems. Teleport infrastructure knowledge: Understanding of Teleport Infra, various devices and its functionality. Able to diagnose the root cause and ultimately suggest the solution to customers based on their reported incident Eagerness to learn: -Ready to acquire new knowledge and development happening in Satcom. Displays urge to adopt new technologies, products / services and ideas. Focused on learning newer Satcom technologies like HTS/LEO/ MEO Qualifications & Experience Required Bachelor's degree in Telecommunications, Information Technology, or related field. 10+ years of technical support experience in satellite, wireless communications, or network operations environments Hands-on experience with spectrum analyzer, DSP, satellite communication equipment Knowledge of signal flow and RF theory Knowledge of satellite platform - Gilat / iDirect / HNS / Comtech etc. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Juniper (JNCIS or JNCIP) or Cisco Certified Network Associate (CCNP) Certification Technical support experience in a networking operations environment GVF certification Proven experience in satellite broadcast, VSAT, or satellite teleport. Microsoft Applications Proficiency (Access, Excel, PowerPoint, Outlook, Visio, Word) Fundamental knowledge of Network Management Systems (Compass, Dataminer, EM7, HP OpenView, Nagios, Netcool, SATNMS, ZenOSS) "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."

Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. Respiratory Support Technician This position provides direct and indirect patient care and services in the home, office, and hospital environment in accordance with all governmental, accrediting, and organizational policies and procedures. Utilization of all available resources to ensure a customer receives the appropriate goods and services in the most efficient and patient satisfactory manner possible. Equipment included, but not limited to, are CPAP, BIPAP, Auto-titration set-ups and downloading, phototherapy, CPM, apnea monitor training and downloading, nebulizers (both high and low volume), oxygen and portability, overnight oximetry devices, conserving device tests, suction/trach and enteral. Job Duties: Develop and maintain a working knowledge of current Respiratory Programs and HME products and services offered by the company and all applicable governmental regulations. Effectively convey ideas or written processes and instructions to patients in a polite, informative, and appropriate matter. Identifies need for Pulse Ox testing to recertify or qualify O2 services per insurance regulations. Complete all company, insurance, and/or government-provided paperwork timely and entirely. Included, but not limited to; Delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, equipment-specific instruction/cleaning forms, etc. Initiate, maintain and perform follow-up calls or visits with patients. Perform routine preventative maintenance checks and simple repair as required by company policy or manufacturer's guidelines. Assist with customer equipment problems during business/non-business hours and under emergency situations. Troubleshoot all equipment failures calmly and patiently. Report equipment hazards and/or product incidents as required in accordance with company policies and procedures. Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling. Assume on-call responsibilities during non-business hours in accordance with company policy. Maintain patient confidentiality and function within the guidelines of HIPAA. Perform other related duties as assigned. Competency, Skills, and Abilities: Equipment repair or maintenance skills. Strong verbal and written communication. Strong customer service skills. Ability to prioritize and manage competing priorities and tasks. Decision-making, analytical and problem-solving skills with attention to detail. Requirements Minimum Job Qualifications: High School Diploma or equivalent. Valid and unrestricted driver's license from state of residence. Construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience. AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day In The Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence. To Land This Role: 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Must be at least 18 years of age Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 19.00 USD - 23.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Description:WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting-edge technology and engineering. WHAT WE'RE DOING At Lockheed Martin, we're revolutionizing the aerospace and defense sector through groundbreaking technology, advanced manufacturing processes, and a world-class team of professionals. Our mission-driven approach and unwavering dedication to excellence ensure that we continue to deliver superior products and solutions to our customers around the world. THE WORK The Training Service Support Manager will direct, coordinate, and exercise functional authority for planning, organizing, control, integration, and completion of engineering projects within the area of assigned responsibility. This includes coordinating subordinate employee recruitment, selection, and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. The manager will plan and formulate engineering programs, organize project staff according to requirements, assign project personnel to specific phases or aspects of the project, and coordinate activities concerned with technical developments, scheduling, and resolving engineering design and test problems. Key Responsibilities: Supply Chain Management: Develop and enforce policies and processes to manage and maintain inventory systems, including LMProp, Procurement Integrated Enterprise Environment, and Enterprise Logistics Management System administration. Training Scheduling and Forecasting Management: Develop and enforce policies and processes to manage and maintain detailed aircrew training schedules to support mission readiness and qualification requirements. Coordinate availability and allocation of aircrew training devices and students to optimize resource utilization. Information Technology Services Management: Develop and enforce policies and processes to manage and maintain VMWare, Docushare, Learning Management System, Mobile Device Management, and Service Desk access and administration. Solution Development: Direct the development of solutions for training delivery networks, development networks, and aircrew training devices. Ensure proper compliance auditing and reporting. Troubleshooting and Support: Collaborate with customers proactively to troubleshoot issues and develop solutions for Operations Support functionality. Research and Evaluation: Research and evaluate relevant software and technologies that have potential value for customers and stakeholders. Quality Assurance: Conduct quality assurance checks of routine and specialized tasks. WHY JOIN US Opportunity for Impact: Join a team that is at the forefront of innovation in the aerospace and defense industry and make a significant impact on the success of our organization. Professional Development: Take advantage of unparalleled opportunities for growth and advancement within Lockheed Martin, with access to world-class training and development programs. Collaborative Culture: Work alongside some of the brightest minds in the industry who share your passion for excellence and who are committed to supporting each other's success. Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as competitive salary offerings. Cutting-Edge Technology: Be part of a dynamic and forward-thinking work environment where you will have the opportunity to work with the latest technology and contribute to groundbreaking projects that are shaping the future of aerospace and defense. Basic Qualifications: Bachelor's Degree in a related field (or Associate's Degree with 4+ years of relevant experience) in Training Service Support Management and Administration. Minimum of 5 years of experience in managing diverse teams and projects, with a proven track record of success. At least 5 years of experience in Supply Chain administration, with expertise in managing inventory systems, procurement, and logistics operations. A minimum of 5 years of experience in Information Technology management, with a strong understanding of infrastructure requirements, IT service management, and technical support. Significant experience with Training Management and Scheduling Systems, including aircrew training scheduling and forecasting. Experience working with Aircrew Training Devices (flight simulators), including maintenance, operation, and troubleshooting. Familiarity with Financial Improvement and Audit (FIAR) requirements, including financial management, auditing, and reporting. Experience with Enterprise Logistics Management System (ELMS) requirements, including logistics planning, execution, and management. Advanced Microsoft Excel skills, with the ability to analyze and interpret complex data sets. Desired Skills: Functional knowledge of electronic inventory systems. Functional knowledge of IT software requirements. General understanding of Aircrew Training System business processes. Broad knowledge of Instructional Design, Learning Management, Scheduling systems. Aptitude and desire to learn new technologies. Wide-ranging Government accounting, auditing, and reporting experience. Display professional integrity and confidentiality. Excellent communication and presentation skills. Proficient with MS Office Suite (Word, Excel, PowerPoint, etc.). Aptitude in analyzing historical data and trends to predict future needs. Security Clearance: Final DoD Secret Security Clearance prior to starting this position. Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 4x10 hour day, 3 days off per week Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: RMS Relocation Available: Possible Career Area: Systems Engineering: Other Type: Full-Time Shift: First

Job Summary At Belk we have a vision to reimagine the department store. As a Support Associate, you will provide outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk's merchandise and has an awareness of industry technology. Ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages her to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together. Job Functions Proactively greeting and engaging customers warmly and with a smile Supporting the store to meet or exceed its customer service goals Handling each customer transaction in a professional and friendly manner Thanking each customer by name following a purchase Offering assistance to the customer proactively and without prompt Using suggestive selling techniques with all customers Meeting or exceeding solicitation goal for Belk credit Rewards program Meeting or exceeding Clienteling goals, where applicable Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com Using Mobile Devices to complete a sale (where applicable) Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience Using the Belk App and informing customers about the Belk App to enhance their shopping experience Using the Belk website to look up merchandise and complete in-store orders for customers Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks Maintaining Belk professional dress standards and appearance Maintaining floor and stock areas consistent with store standards Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department Following the ROCC the Dock process Ensuring timely set-up including signage for promotional events Following procedures for all systems including counts, markdowns, re-tickets and inventory control Complying with store policies including, but not limited to those concerning attendance and tardiness Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager Education / Experience Requirements: Minimum Education & Experience: No education requirement Experience in retail preferred Knowledge / Skills Requirements: Knowledge & Skills Excellent communication skills Ability to use and learn industry technology preferred Physical Requirements: Physical Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment. Hand manipulation to remove sensor tags Ability to push / pull 100-500 pounds when moving stock carts Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes. Accessibility Guidelines: Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process. We are an Equal Opportunity Employer: Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

Overview: The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise. Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu. Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. Responsibilities: a. Guest Happiness Food & Beverage Quality Assurance Order Accuracy Speed of Service Accurate Food Presentation Friendly & Attentive Customer Service b. Financial Management Responsible Cash Handling c. Brand Operating Standards Welcoming, Personal, & Courteous Ensures Proper Sanitation and Food Handling Prepared, in Uniform & Punctual for Shift Cleanliness d. Other Menu Knowledge Rotation Seating Aware of Events & Specials Sense of Urgency Store Events Spokesperson Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations Facility Maintenance and Cleanliness Ensures Products are Available for FOH Employees Qualifications: Must be 17/18 years of age or older Customer Service Skills Basic Mathematical Computations Skills Ability to Promote Brand Integrity Ability to Maintain Professionalism at All Times Ability to Communicate Clearly Ability to Work Well with Others Ability to Multi-Task within a Fast-Paced Environment Ability to Adapt to Change Menu Knowledge Knowledge of Sanitation and Use of MSDS All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply

Summary The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise. Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Monitor and recognize security risks and thefts, and know how to prevent or handle these situations. Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers. Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks. Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities for this position. Part-time Benefits Benefits Available (after applicable waiting period): Teammate Discount Performance Bonuses Employee Assistance Program 401(k) (subject to additional requirements) Paid Sick Time (where required by state) Education and/or Experience No prior experience or training. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Job Summary: The Territory Solutions Partner is responsible for providing excellent customer support by building strong relationships with clients in a designated geographical region. This role combines technical knowledge and business acumen to provide customers with tailored solutions that meet their specific needs. This role requires strong communication, problem-solving skills, and the ability to manage customer interactions in a fast-paced environment. This hybrid role will require an office presence for three to four days on-site at our facility during regular business hours. Responsibilities: Execute top-notch customer and sales support of assigned customer territories. Apply an acute focus to quote follow-up and working with customers to find the winning pricing structure for job quotes. Identify and analyze customer preferences to properly direct sales efforts - act on the 'Voice of Customer'. Align and collaborate with outside sales team members to improve quote conversion, business growth and customer relations. Identify potential new sales opportunities and collaborate with the team lead, Regional Sales Manager, or Director of Sales to pursue. Turnaround requested job quotes quickly and within KPI guidelines. Provide timely process and product information to customers and other Sales Representatives. Assume a primary role in phone coverage and provide excellent customer support. Attends meetings and collaborates with the Operations team to understand manufacturing capacity concerns and communicate opportunities and needs within sales territory. Provide backfill support for all inside sales team activities, including item builds, order processing, etc. and fill-in when team members are out. Respond to questions from the factory pertaining to customer orders and quotes. Perform testing of online tools prior to launch and provide feedback. Assist in the training of new team members as directed. Performs other related duties as directed. Key Performance Indicators: Quote turnaround Level 1 (average of 4 hours) Quote turnaround Level 2 (average of 8 business hours) Quote accuracy of 95% for quotes converted to orders Response timing for inbound ticket requests from customers and Sales (4 hours) Phone management (95% of calls answered daily) Skills/Competencies: Excellent business communication, e-mail, and interpersonal skills Strong organizational and time management skills with the ability to prioritize and coordinate multiple tasks simultaneously. Must be able to work well with others in a team environment. Proven ability to build and maintain relationships with customers. Proficient with Microsoft Office Suite or related software. Capacity for high degree of technical product knowledge. Work Environment: Office: While performing the duties of this job, the employee is regularly exposed to an office environment. Occasionally, the employee will be exposed to a warehouse environment and will be required to wear appropriate PPE. The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines. The employee will encounter moderate noise, typical office lighting and temperatures, and moderate interruptions. While performing the duties of this job, the employee may be required to stand, walk, sit at a computer for an extended period, and may work in a confined area. The employee is frequently required to use hands and fingers to type, touch, handle, feel, and to reach with hands and arms. Compensation: RectorSeal has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the CSWI Board of Directors. Benefits: At RectorSeal, our employees enjoy the following benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, paid time off program with paid holidays, and various wellness programs. About RectorSeal Based in Houston, Texas, RectorSeal, LLC, is a wholly owned subsidiary of CSW Industrials, Inc. [NYSE: CSW] and is a leading provider of quality solutions for the professional trades serving heating, ventilation, and air conditioning (HVAC/R), plumbing, electrical, and construction markets. For more information about RectorSeal's innovative products and brands that increase efficiency and improve reliability, please visit www.RectorSeal.com. About CSW Industrials CSW Industrials is a diversified industrial growth company with industry-leading operations in three segments: Contractor Solutions, Specialized Reliability Solutions, and Engineered Building Solutions. CSW provides niche, value-added products with two essential commonalities: performance and reliability. The primary end markets we serve with our well-known brands include HVAC/R, plumbing, electrical, general industrial, architecturally-specified building products, energy, mining, and rail transportation.

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization. Our future colleague. We'd love to meet you if your professional track record includes these skills: Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users. Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders. Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience. Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations. Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing. Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels. Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams. Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools. Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards. Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness. Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 7+ years of experience in application support management, preferably within the insurance or financial services industry. Familiarity with ITIL processes and best practices for service management. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams. Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus. Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable. 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred. 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Job Description: Job Title: Community Support Specialist Location: Columbia, MO Department: Youth Community Services Employment Type: Full-time Job Summary: Join our compassionate and collaborative team as a Community Support Specialist, where you will make a meaningful difference in the lives of individuals in your community. In this role, you will empower clients and their families to build strong foundations for long-term wellbeing and independence. You will utilize evidence-based techniques to provide comprehensive mental health services, fostering growth, stability, and resilience. We are looking for individuals who are self-motivated, possess strong communication skills, and are dedicated to helping others thrive. As a Community Support Specialist, you will help individuals adapt to living in their communities by creating personalized plans that address their specific needs. You will collaborate with other professionals and connect clients with local resources to ensure they receive the support they need. This position offers… Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement- Company paid for work functions requiring travel Employee Discounts- Hotels, Theme Parks & Attractions, College Tuition Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits- Scroll down to bottom of this post to learn more Key Responsibilities: Provide community-based mental health services to children, adolescents, and/or adults, including assessment, diagnosis, treatment planning, and intervention implementation. Collaborate with clients, families, and other stakeholders to develop and implement individualized treatment plans that address the client's specific needs and goals. Utilize a strengths-based approach that emphasizes empowerment, skill-building, and resilience, incorporating evidence-based practices such as Motivational Interviewing, Positive Reinforcement Techniques, Trauma-Informed Strategies, and skills based in CBT and DBT approaches. Coordinate care with other service providers, including primary care physicians, psychiatrists, schools, and community organizations. Maintain accurate and timely records of client interactions, treatments, and progress, in accordance with organizational policies and procedures. Participate in staff development activities, including training and education programs, to enhance knowledge and skills related to youth mental health services. Work collaboratively with other members of the team, including case managers, therapists, and support staff, to ensure effective coordination of care and support for clients. Develop and maintain relationships with key stakeholders, including parents, teachers, counselors, and other professionals involved in the client's care. Prepare for and facilitate PSR group sessions as pertinent to client treatment plan goals. Education, Experience, and/or Credential Qualifications: Bachelor's degree in Psychology, Social Work, or other human services specialized field of study; or Bachelor's degree in an unrelated field and two years of related work experience; or Any four-year combination of higher education and two years of related work experience; or Associate's of Applied Science in Behavioral Health Support will also fulfill educational requirements; or Four years of qualifying experience, which must include delivery of services to individuals with mental health disorders, substance use disorders, or developmental disabilities. Additional Qualifications: Must be at least twenty-one (21) years of age to operate a company-owned vehicle. Must be at least twenty-three (23) years of age to operate a company-owned fifteen (15) passenger van. Current driver's license, acceptable driving record, and current auto insurance. Reliable means of transportation in order to transport clients in a personal vehicle. Physical Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

Apply Job Type Full-time Description Summary of Responsibilities: The Environmental Support Specialist will perform any combination cleaning duties as outlined by the Health Division Director in the Environmental Support Services General Cleaning policy. The position will report directly to the Health Department and must be available to perform these duties after business hours on a part time basis for the Perkins Family Clinic and the OES Building. Requirements Essential Duties and Responsibilities: Ensure the Health Division standards of cleanliness are achieved and maintained for the Perkins Family Clinic and the OES Building. Assist in maintaining inventory of supplies and equipment necessary to perform daily tasks and notify Health Division Director to replenish supply inventory. Knowledgeable and aware of the locations of hazardous material (HazCom), Bloodborne Pathogens and Safety Data Sheets (SDS). Notify Health Division Director concerning the need for structural repairs or operational issues to mechanical systems. Attend staff meetings for proper training regarding materials and procedures of the Health Department. Perform other duties as assigned. Education and Experience: High School Diploma or GED equivalent. One (1) year environmental service or housekeeping experience. Knowledge, Skills and Abilities: Basic knowledge of environmental service procedures and equipment. Knowledge of maintenance and preventive methods and procedures used in keeping building surfaces in clean, orderly, and safe condition. Knowledge of safe lifting and carrying practices of up to 75 pounds. Ability to perform the duties of the position while being exposed to risks associated with travel between buildings and airborne fumes or airborne particles. Ability to safely prepare cleaning solutions according to manufacturer specifications. Walking, or standing for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuity. Must be able to read, understand, apply and retain knowledge of departmental rules, regulations, and policies. Ability to arrange materials and complete tasks according to a specific criteria created by the department. Conditions of Employment: The Iowa Tribe of Oklahoma operates a drug-free workplace. Must submit to and pass applicable drug test. Negative Annual TB testing results. Hepatitis A & B, Tdap, MMR and Varicella vaccinations, proof of previous vaccinations or proof of positive titer. Must pass background investigations for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act. Must possess and maintain a valid driver license with no serious violations.

Description This role operates in a Residential Care Facility (RCF) Setting, which is a type of facility that provides services for people with mental illness and other disabilities (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, RCF settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. Direct Support Professionals are the heartbeat of what we do at Imagine the Possibilities - empowering people to reach individual achievement across the spectrum of life. If you're passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As an integral part of the overall care team, you will collaborate with other Direct Support Professionals, Programmers, Supervisors, individuals-served, and their families to ensure the best possible care for those you serve. You will fulfill an individual's behavioral care plan by creatively strategizing the best way for each individual to reach and exceed their goals. Your innovative and impactful solutions and strategies will make the difference for those you serve. What Winning Looks Like: While it's not a competition, we do recognize that each person wants to 'win' at life; and you're a central part of someone else's wins - as well as your own! In this role, you'll be responsible to: Collaborate with the RCF Supervisor and RCF Programmer to develop goals for the individual served. Provide services to individuals based on their unique goals and behavioral care plan. This includes: o Teaching individuals how to accomplish their goal (rather than completing a task for them). o Using behavioral strategies that support individuals and address any behaviors that do not lead to their success. o Motivate and encourage individuals to participate in their behavioral care plans and reach their goals. o Participate in recreational, community, and social activities with those you serve, honoring the choices of the individual. o Display and understanding of when it is appropriate to apply rights-restrictions, only as determined by the interdisciplinary team and when indicated in the individual's behavioral care plan. Provide complete, consistent, and accurate documentation of the individual's progress. Provide safe environments and instruction to individuals served regarding the practices that will help them reach their goals. Provide care to individuals that help them present their best selves to the community. This may include helping with hygienic needs, choosing appropriate clothing, administering medication, and ensuring they have food options suitable for their dietary needs. Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible. Know We're For You: We know finding the right opportunity can be tricky - that's why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As a Direct Support Professional, you'll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you'll have access to: Competitive Wages: The base pay is $17/hour. With education and experience, you could start out making more than that. Flexible Scheduling: We're a 24/7 service provider, so we have all sorts of opportunities that will fit your schedule. Generous Paid Time Off (PTO): We all deserve a break now and then - don't feel bad about taking time for you. 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance - we've got you covered. Pre-Paid Legal Services: Be prepared for the things you just can't be prepared for on your own. Discounted Costco or Sam's Club Memberships: What can we say? We know a great deal when we see one. Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. Employee Assistance Program: We're there for you through all life's ups and downs. Requirements Functional Experiences, Skills, & Requirements: The ideal candidate will possess the following qualifications and professional experiences: Mission-oriented: We're on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too. An Attitude of Learning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives. Ability to Communicate Well: We're looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve. Confidence: We're looking for people who know how to balance being bold and being humble. We're looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it's time to follow the leader. Age Requirement: For RCF, you must be at least 18 years of age. Driver's License: You'll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel. Educational Requirement: While no higher education is necessary, we do look for candidates who have obtained their diploma or the equivalent representing their high school education. Work Authorization: Candidates must be able to work in the U.S. without sponsorship Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. TB testing in compliance with CDC guidelines and State recommendations. May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two person lift, mechanical lift, or assistive equipment. May require prolonged sitting and working at a computer for up to eight hours. May require frequent bending, stooping, and stretching. May require prolonged standing for up to eight hours. Must wear hearing and eye protection in required areas. Must have ability to see objects/persons at a distance. Must have ability to see close work such as typed or handwritten material. Must have ability to hear conversations in a quiet and a noisy environment. Must have ability to determine where a sound is coming from. Must have ability to hear differences among bells, buzzers, beeps, horns, etc. Must have ability to communicate through speech. Must have ability to drive and transport for service provision as needed. Must remain awake during working hours, if applicable. Please note this job description is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc. Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers. SERVICE AREA: Housing & Justice Related Services (HJRS) PROGRAM: New Pathways Project (NPP) Recovery Support Services (RSS) JOB OVERVIEW: The Recovery Support Services program, an enhancement service for the New Pathways Project, supports individuals in recovery from substance use disorders. The Recovery Support Services program provides non-clinical services that assist individuals in recovery in gaining the skills and resources needed to initiate, maintain, and sustain long-term recovery. The RSS program offers services such as care coordination, recovery coaching, group support, supported employment/training, transportation, and assistance with accessing recovery housing. Recovery support services are not a substitute for clinical services. Recovery support programs are person-centered and self-directed, allowing the individual in recovery the choice of provider. The Recovery Support Manager oversees and coordinates recovery support services, ensuring high-quality care and adherence to best practices in substance use and mental health recovery. This role provides leadership, supervision, and training to recovery support staff, develops program strategies, and fosters a recovery-oriented environment. The Recovery Support Manager works collaboratively with community partners and internal teams to enhance service delivery and participant outcomes. MISSION & VISION: PHMC works to create and sustain healthier communities through partnerships with government, foundations, businesses, and community-based organizations. We envision a healthier community for all. Integrity- We are committed to building and sustaining trust across our teams, partners, and funders. Impact- Our work is purposeful and rooted in a data-driven approach. Accountability- We hold ourselves and each other responsible for getting things done, effectively managing resources, and achieving sustainable results. Inclusion & Collaboration- We value and respect the inherent difference of all individuals, strive to amplify those voices and experiences, and are committed to working together to convene diverse perspectives, talents, and approaches to public health. Credibility- We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us. ESSENTIAL JOB FUNCTIONS: The following outlines key responsibilities. Additional duties may be assigned as needed: Provide leadership, supervision, and guidance to recovery support staff. Develop, implement, and monitor recovery support programs and services. Ensure compliance with PHMC policies and regulatory standards. Conduct staff training and professional development initiatives. Provide performance evaluations of recovery support personnel. Facilitate team meetings and case reviews to ensure coordinated care. Establish and maintain relationships with community partners and stakeholders. Monitor and evaluate program effectiveness, making improvements as needed. Support crisis intervention efforts and coordinate with crisis response teams. Advocate for participant needs and ensure access to necessary resources. Develop recovery-related content for groups in partnership with project staff and program Participants Facilitate ongoing peer-driven recovery support and psychoeducation groups to build, connect, and sustain a recovery community of program participants. Work collaboratively with program staff to facilitate participant enrollment into substance use treatment as they request. Maintain accurate documentation and reports for program oversight and compliance. Provide data on participant services as needed by the NPP Program Director. WORK HABITS: Demonstrates strong leadership, organization, and problem-solving skills Maintains professionalism, confidentiality, and ethical standards Works collaboratively within a multidisciplinary team Adapts to evolving needs and challenges in recovery services Shows cultural competence and inclusivity in service delivery PROFESSIONAL DEVELOPMENT: Participate in ongoing leadership training and professional growth opportunities. Stay informed on best practices in recovery support and behavioral health. Maintain relevant certifications and licensure as required by PHMC. Engage in continuous quality improvement initiatives. KNOWLEDGE, SKILLS, AND ABILITIES: Strong understanding of substance use disorders, mental health conditions, and recovery models Knowledge of community-based resources, harm reduction, and crisis intervention strategies Effective communication, conflict resolution, and team-building skills Ability to develop and implement policies, procedures, and training programs Experience with case management systems and data tracking Proficiency in Microsoft Office and/or electronic health record (EHR) systems WORK ENVIRONMENT & LOCATIONS: Primary Location: 2539 Germantown Ave., Philadelphia, PA 19133 Work is performed in an office or in community settings. Some travel may be required for meetings, training, or outreach. Flexible hours, possibly evenings and weekends, may be necessary upon approval. PHYSICAL REQUIREMENTS: Ability to manage high-stress situations Regular data entry Ability to sit, stand, and walk for extended periods when necessary Occasional lifting of materials up to 25 lbs. Ability to work in diverse environments, including homes and community centers QUALIFICATIONS: Bachelor's degree in social work, psychology, counseling, or a related field required; master's degree preferred Minimum of three years of experience in recovery support, case management, or behavioral health services At least one year of supervisory or management experience Knowledge of trauma-informed care, harm reduction, and person-centered approaches Preferred: Lived experience with substance use or mental health recovery and/or certification as a Certified Recovery Specialist (CRS), Certified Peer Specialist (CPS), or equivalent Preferred: Experience in grant writing or program development Preferred: Previous experience working in a supervisory role within a behavioral health or recovery support setting Preferred: Bilingual abilities (Spanish or other languages) SALARY GRADE: 19 PHMC is an Equal Opportunity and E-Verify Employer.

Apply Job Type Full-time, Part-time Description Join Our Team- Earn Up to $19.50 as a Fully Trained DSP! Are you looking for a meaningful career where you can make a real difference in people's lives? At Living Resources, we're more than just a workplace-we're a community dedicated to empowering individuals with disabilities to live with dignity, independence, and happiness. As a Direct Support Professional (DSP), you'll be part of a compassionate team that works hand-in-hand with families to provide exceptional care and peace of mind. Why Choose Living Resources? Competitive Pay- Earn up to $19.50/hour (based on program) Rewarding Work- Be the reason someone thrives every day Growth Opportunities- We invest in your professional development Supportive Team Culture- Work with a team that values inclusion, innovation, mentorship, personal growth, self-determination, and collaboration Who We're Looking For: Compassionate & Kind-Hearted- You genuinely care about others Team Player- You thrive in a collaborative environment Patient & Adaptable- You can handle changing workdays with ease Reliable & Attentive- You're dependable and detail-oriented Eager to Learn & Grow- You're always looking to develop new skills Ready to make a difference? Apply today and start your journey with Living Resources! Would you enjoy working in an organization that encourages your personal development? How would you like the flexibility to create the work-life balance you desire? These are just some of the things Living Resources can offer you! To work for Living Resources is to make a difference in the lives of others. Living Resources provides individuals with disabilities and special needs the support they need to thrive and lead active, full lives. For many Living Resources employees, their work becomes an experience where they find fulfillment and develop both personally and professionally. Ask our 150+ employees who have been here more than 10 years! Living Resources is seeking Direct Support Professionals for our Albany, Rensselaer, Schenectady & Saratoga County Group Homes. Our Direct Support Professionals support individuals in our Group Homes with their daily activities, including personal care. Direct Support Professionals work closely with the individuals we support to help them achieve personal goals that allow them to live as independently as possible. We understand that working one-on-one with people who have disabilities, helping them in all aspects of daily life, takes a special person - someone who's dedicated, caring, patient and compassionate. Our employees find a sense of purpose in their work, knowing they're providing peace of mind to families. All Shifts available: Full-time, Part-time and Light Part-time- Weekdays & Weekends- Day hours, Evening shifts & Awake/overnights. Requirements We would like to speak with those that are: Passionate about making a difference At least 18 years of age Have flexibility to work varying hours and to support other locations Have a Valid NYS Driver's license As a Living Resources employee, you can expect: Paid Training Generous paid time off (PTO) Comprehensive Benefits package including Health (we cover 100% of deductible costs for Health Insurance), Dental & Vision insurance Tuition Reimbursement Retirement Programs Ongoing professional development and training opportunities Growth and advancement opportunities within the agency Salary Description $17.50 - $19.50/hour

Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization. Our future colleague. We'd love to meet you if your professional track record includes these skills: Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users. Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders. Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience. Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations. Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing. Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels. Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams. Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools. Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards. Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness. Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 7+ years of experience in application support management, preferably within the insurance or financial services industry. Familiarity with ITIL processes and best practices for service management. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams. Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus. Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable. 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred. 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Staring rate $22.81 Job Summary Supports the Department of Medicine by assisting with patient medication management, Receives, reviews and facilitates requests for medication renewal. Reviews the requests according to guidelines. Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature. When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper. Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues. Completes medication prior authorization paperwork for signoff by the clinical care tea. Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary. Answers the phone, provides information and directs calls to the appropriate areas. Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, medication formulation changes. Performs all job functions in compliance with applicable federal, state, hospital policies and procedures. Handles confidential information in compliance with HIPAA guidelines. Attends team meetings as required and contributes in a positive manner, focusing on constructive processes and quality improvement. Maintains clean and organized work areas. Follows intuitional and departmental policies and procedures. Demonstrates accountability and ownership of job responsibilities. Exhibits professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use and teamwork. Performs other duties as needed. Qualifications Skill Qualifications: High school diploma or equivalent. Must be at least 18 years of age. Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience is highly desirable. One-year experience in a medical setting is required. Prior pharmacy experience desirable. Requires knowledge of laws and regulations related to clinical practice and patient confidentiality. Requires knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions. Requires knowledge of medical terminology, abbreviations and computer technology. Experience with electronic medical record system(s) and Outlook is preferred. Experience with Epic is desirable. Strong written and verbal communication skills in English required. Bilingual (Spanish) written and verbal communication skills a plus. Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect. Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations. Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines. Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently, especially when there are time constraints. Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including, management, physicians, practitioners, and staff Additional Job Details (if applicable) Remote Type Hybrid Work Location 801 Massachusetts Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.99 - $27.17/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Job Description We are seeking a detail-oriented and reliable Manufacturing Operations Support to join our team. This role is responsible for performing a variety of critical support functions within our manufacturing environment. The position encompasses multiple operational areas, including materials handling, production, testing and repair, and quality control. The ideal candidate will ensure smooth day-to-day operations while upholding our commitment to quality and efficiency. Key Responsibilities: Perform physical and administrative tasks related to the shipping, receiving, storing, and distribution of materials, parts, supplies, and equipment. Ensure accurate documentation and inventory tracking. Assist with assembling, filling, measuring, mixing, and testing components in the manufacture of Agilent products. Verify product performance to meet production specifications. Conduct routine testing of assemblies and finished products. Interpret test results and perform standard repair procedures as needed. Inspect raw materials, in-process, and finished products to ensure compliance with Agilent's quality and reliability standards. Document quality issues and escalate as necessary. Prepare and maintain accurate records and documentation for all operational activities. Input data into and retrieve information from enterprise resource planning (ERP) systems. Qualifications High school diploma or equivalent required; associate degree or technical certification preferred. Previous experience in a manufacturing or production support environment is a plus. Strong attention to detail and commitment to quality. Basic knowledge of ERP systems and data entry. Ability to work independently and as part of a team in a fast-paced environment. Good communication and problem-solving skills. Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least July 4, 2025 or until the job is no longer posted. The full-time equivalent pay range for this position is $20.77 - $32.45/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: No Shift: Day Duration: No End Date Job Function: Manufacturing

Direct Support Professional- Children's Services Residential Instructor The Residential Instructor is perhaps the most important individual in the lives of our residents. You are there to mentor them, teach them, engage them and keep them safe. You are the trusted adult who can weather their storms, show them things that they didn't think were possible, and walk them through the day, and through their course of treatment. You will be a part of what we call a "transdisciplinary team" - everyone's voice is equally important as we work with the child and their family in order to build plans that give them their lives back. To families in crisis, you will be a life saver. Listen to this... To the kids, you will be the best coach. To your team members, you will be an invaluable colleague. But also, take a look at this. Be aware, that if you come to work at Grafton you will be doing the type of work that will change you as a person. It really is so much more than a job. It's a personal mission. Yes, you will write shift notes… but you will be able to do it in a state of the art electronic health record. Yes, you will deal with challenging behavior… but you will do it using Ukeru, a national best-practice that provides you with a trauma informed foundation that helps you diffuse the drama before it gets out of hand. Yes, you will have to be keeping kids engaged… you will do it in the community itself, using the community as your classroom. In short, on good days you will be paid to play. Yes, not all days are good, but you will be doing something good every day. And you'll do all of this with the guidance of people who have been doing it for a long time. They know stuff that you will find invaluable. SPECIFIC DUTIES AND RESPONSIBILITIES Evening and weekend availability required The Residential Instructor (RI) in our Children & Adolescence program, participates in the direct care and plan implementation for clients, as prescribed by physician and treatment teams. The RI provides supervision, safety and crisis management for the client population; completes documentation of client behavior and participation in programming; adheres to the scheduled activities; serves as role model for positive and mature behavior; utilizes proactive behavioral strategies to minimize client crisis and maximize success. Essential Job Functions: Ensures the health, safety and wellness of Clients Supports client health and hygiene and utilizes infection control procedures. Reports serious incidents, participates in reviews and implements follow-up measures, as applicable. Follows and administers the individual plan for clients to include understanding of SNAP (strengths, needs, abilities and preferences), goals/objectives/outcomes and treatment strategies from the current Plans (Treatment Plan, IEP, ISP) of assigned clients. Collaborates with the Treatment Team to provide continuity of support and care, by communicating and contributing to team discussions and decisions Promotes clients' achievement of behavioral goals by implementing the behavior strategies and teaching alternative behaviors, as indicated in the Treatment Plan/IEP/ISP. Actively instructs assigned clients so they can achieve education/residential goals and objectives or ID Waiver outcomes. Collects and documents behavioral and instructional data, accurately and reliably. Documents services delivered, accurately and in a timely manner. Maintains a high level of engagement with and monitoring of clients. Implements planned activities throughout the work day. Provides a supportive and solution-Focused Environment through building trust, respect, and good relationships with clients. Manages behavioral crisis safely. Oversees site management to include housekeeping, nutrition, and transportations. Assists with purchases and is accountable for program and client money, as applicable Minimum Qualifications: Must be 19 years of age Education Requirements: High School Diploma and six months of direct care experience with children and/or adolescents or Associates degree and three months of direct care experience with children and/or adolescents or Bachelors degree in Human Service field Valid driver's license with an acceptable driving record. Demonstrates moderate computer skills - how to log-in, how to navigate the web for information, how to start and save document in Microsoft, and has basic keyboarding skills. Experience may include supervised internships, practicums, field experience, and other volunteer or related experiences as evaluated by Grafton prior to hire. Examples of unpaid experience may include, but are not be limited to: camp counselor; after school care; caring for a child or children with special needs regardless of their relation to the candidate; babysitting or providing daycare for a child or children regardless of their relationship to the candidate; foster parenting of a child or children under the age of 18; volunteer coaching for a sports team; leading community programs, such as Girls Scouts & Boy Scouts. COMPENSATION Starting at $18.15 up to $22.00/hour based on years of Direct Care experience with adolescent population Depending on hours worked you may be eligible for Grafton's shift differential that is currently being offered Shift Differentials: $1.50/hr weekday evenings & overnight 3:30p- 10:30p & $3.00/hr weekend Fri 3:30p- Mon 7:00a EMPLOYEE BENEFITS Medical, dental and vision Flexible Spending & Health Savings Accounts 401(k), including an employer match up to $2,500 annually Generous Paid Time Off plan Education Assistance up to $5,250 annually Life Insurance Employee Assistance Program (EAP) Short-term disability (STD) Long-term disability (LTD) As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness If you have issues applying or have any questions about this position, please reach out to us at hr@grafton.org Grafton is an equal employment opportunity employer and tobacco-free workplace. #HP

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization. Our future colleague. We'd love to meet you if your professional track record includes these skills: Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users. Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders. Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience. Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations. Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing. Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels. Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams. Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools. Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards. Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness. Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 7+ years of experience in application support management, preferably within the insurance or financial services industry. Familiarity with ITIL processes and best practices for service management. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams. Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus. Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable. 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred. 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote