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Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Cape Coral, FL
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 3 weeks ago

Learning Support Specialist II - Writing Center-logo
Learning Support Specialist II - Writing Center
Columbus State Community CollegeColumbus, OH
Compensation Type: Hourly Compensation: $18.00 Job Summary The Learning Support Specialist 2 (LSS2) performs the duties of a professional tutor. The LSS2 will tutor in-person and is expected to work with students, either one-on-one or in small groups to help them attain a deeper and more substantial command of the assigned subject matter. The LSS2 must be able to work with multiple students and with other tutors present, in a shared tutoring space. The LSS2 will communicate with the department regarding individual student progress and needs. This position is responsible for generating reports from tutoring software and sending them to his/her supervisor. The LSS2 must have a strong command of the subject matter and be able to communicate it effectively to students using a variety of methods and teaching tools. Tutoring Supplements students' understanding and command of the course material for which the students are seeking assistance, outside of class. Tutors for introductory courses in discipline area of expertise only. Helps students to develop and apply appropriate learning and study skills. Meets with students at appointed time. Administrative/Clerical Functions Maintains documentation of all tutoring sessions. Generates department reports for tutoring and maintains documentation of department tutoring interactions. Provides course instructor(s) with communication/information that can be used to facilitate student learning of course content. Advanced use and implementation of the College's tutoring software. Continuous Learning & Mentoring Maintains a thorough knowledge of the course material, as well as multiple instructional methodologies, to accommodate various student learning styles. Attends tutor training sessions. Provides support to Academic Support Leads, LSS, LSS1, Peer Tutors & Supplemental Instructional Leaders. Assists with technical support of tutoring software and reports. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Minimum Qualifications: Bachelor's Degree in English or a related field Two (2) or more years of teaching and/or tutoring of writing experience in a higher education environment Additional License Requirement: State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 20 Additional Information In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

Posted 30+ days ago

Route Sales Support Driver-logo
Route Sales Support Driver
VestisWando, SC
Overview: The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis Uniform Services operates in a very competitive environment and successful Route Sales Support Driver must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Route Sales Support Driver strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Experience: Travel Requirements: Education: High school degree or equivalent License Requirements/ Certifications: Valid driver's license

Posted 30+ days ago

CD Tech-Housing Support (Weekend Hours Only Saturday And Sunday)-logo
CD Tech-Housing Support (Weekend Hours Only Saturday And Sunday)
Park Avenue CenterMinneapolis, MN
Our mission is to empower people to improve their lives by living our core values of: Clients First- Own It- Believe It- Get Better- Got Your Back Park Avenue Center provides evidence-based, gender-specific drug and alcohol treatment in south Minneapolis, Minnesota. First established in 1979, Park Avenue Center is a community-based program that proudly serves Minnesota's less fortunate individuals in beautiful settings. Using evidence-based best practices, we have maintained a reputation for the highest quality of services at extremely low rates. Clients we serve typically struggle with multiple barriers including mental illness, homelessness, financial problems, legal issues, and an overall lack of emotional support. Utilizing a multidisciplinary approach, our staff includes Licensed Alcohol and Drug Counselors, Licensed Psychologists, Social Workers and a Registered Nurse. Our robust Mental Health Team allows us to help clients address their various needs. We take pride in the quality of our services and the magnificent environment we have created. As a result, we are able to live our mission! Position Summary: The Housing Support Staff provides oversite of the residence to maintain order and client safety, orientates new residents in rules and procedures/policies of the house, assists clients with medication self-administration, liaisons with the clinical team to provide the best client care and outcomes and inspects and maintains premises according to standards. Essential Functions: Responsible for holding clients accountable for following housing rules Perform walk-throughs of each assigned property on a rotating basis during the scheduled shift Perform house inspections for cleanliness and general property upkeep; appropriately report issues to maintenance as needed Serve as a resource for clients and maintain order during the scheduled shift Report to clinical staff regarding incidents involving clients Responsible for supervised self-administration of medications and accurate documentation of medications taken by clients Maintain a positive, professional, and ethical demeanor with clients and within the community while following a strict code of ethics React and respond to medical emergencies when called upon Education/Licensure/Certification: High school diploma or equivalent preferred; not required Must meet the staff training requirements in the Park Avenue Center's Observation of Self-Administration of Medications policy including attending an off-site Medication Administration Course. Ability to obtain a First Aid/CPR/AED certification and maintain certification Additional Requirements: Must be 18 years of age or older Must be free of problematic substance use for at least 90 days preceding hire and remain free throughout employment Additional information Part-time positions are available. This position starts out at $18.00 an hour. Hours we currently have open are: Saturday and Sunday-11:30am to 8:30pm Park Avenue Center is an Equal Opportunity Employer

Posted 1 week ago

IT Support Specialist-logo
IT Support Specialist
Children's Home Society of FloridaCocoa, FL
Children's Home Society of Florida Since opening our doors in 1902, CHS became a part of Florida's history. CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come. Join our team to continue to do good and create history serving Florida's children and families! This role is remote but requires occasional onsite IT Support at our Orlando, and Space Coast Offices. This is a Tier 1 Entry Level Position. The IT Support Specialist will provide second level technical support to the end user of the agency's computer and equipment, including software, hardware. The position will also provide direct support to divisional management teams for planning and contract and proposal support. Overall, the IT Support Specialist contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families. WHY JOIN CHS? Uplifting mission-driven work culture Make an impact in your community and become a part of Florida's history! Growth and professional development opportunities Great benefits package, including generous paid time off and holidays Primary Job Functions To proactively monitor and provide direct end user hardware and software support to all end users. Document and follow up with hardware and software issues. Troubleshoot technology problems according to escalation protocol. Maintain hardware and software inventory. Configure and distribute hardware. Assist in testing new hardware and software prior to implementation. Stay abreast of new technologies. Document software license compliance. Install/upgrade operating system and standard workstation software. Provide technology training and user assistance. Actively support the day-to-day IT Operations in assigned Divisions. Work with the ED and management team to support the day-to-day IT operations in assigned divisions. Assist in the selection, contract negotiation, installation, and support of the division's IT resources including hardware, software and communications. Provide project management for assigned divisional technology projects. Monitor compliance with CHS IT standards and policies. Oversee division's compliance with security policies for data and software. With Quality Management, oversee that contract and outcome reporting tools are consistently maintained throughout the divisions and meet statewide standards. Assist in developing Quality Management measures for information technology. Provide new staff orientation on IT procedures. Provide telecommunications support. Assist in the development of IT documentation. Provide training and consultation for the Title IVE population staff as defined, monitored and evaluated by the CHS Learning Institute. Contribute to a positive, engaging work environment. Develop a strong knowledge base and stay current on job-related issues and trends. Participate actively in departmental meetings, training and education, as well as the quality process. Comply with CHS's code of conduct, policies, procedures and other obligations. Assist with training other team members and providing back up when necessary. Pick up projects on the fly; perform other duties as assigned from time to time. Demonstrate the CHS Common Bond values in the performance of all job duties. Job Qualifications Education, Licenses & Certifications: High school diploma or GED equivalent, required. Advanced technical certification in Microsoft or networking products, preferred. Bachelor's degree in an IT related field, preferred. Equivalent combination of education and experience may be considered. Experience: Three years of experience providing end user technical support , required. One year experience supporting LAN / WAN technologies, Microsoft Windows, and Microsoft Office, required. Competencies Knowledge of: Latest versions of Microsoft Windows and Microsoft Office Skills and Proficiency in: Planning, project management, organization and time management Oral and written communication, including presentation and platform Collaboration, teamwork, consulting, facilitation, coaching and mentoring Computer systems and MS Office, including Word, Excel and Outlook Ability to: Perform at a high level of autonomy, with general supervision. Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments. Commit to providing high customer satisfaction with positive service delivery results. Meet critical deadlines, while maintaining attention to detail, accuracy and quality. Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries. Demonstrate the behaviors of our CHS Common Bond Values. Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change. Schedule/Salary Expectations This position will be hybrid, mostly remote with office visits when necessary for IT assistance. This is a Tier 1 Entry Level Position. Together, good can be done.

Posted 5 days ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Wooster, OH
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 5 days ago

Solutions Support Spec-logo
Solutions Support Spec
Wurth AdamsLouisville, KY
Overview: The role of the Solutions Support Specialist is to provide sales and support to the Solutions Group that includes prescription eyewear, boot & shoe, clothing and PPE vouchers programs. The role of Solutions Support Specialist involves working with many different internal and external departments as well as customers and suppliers to resolve customer issues and improve the customer experience. CORE RESPONSIBITLIES include the following and all other duties assigned: Troubleshoot and work towards resolution of customer issues in a timely and efficient manner Answer incoming calls from internal and external customers delivered through an ACD call system Monitor and respond to written inquiries from internal and external customers received via email Responsible regular account maintenance including changes and/or modifications to existing voucher programs Responsible for managing the order cycle from creation to invoicing, including expediting open orders on demand, as well as through daily and weekly reporting, for voucher program customers Assist customers with product selection & availability, eligibility issues, e-catalog issues, returns, warranty info and other administrative processes Contact manufacturers to resolve customer concerns through discussion of products, services, and accessories Assist in the training of new Solutions Support Specialist Other duties as assigned QUALIFICATIONS, SKILLS & ABILITIES: High school diploma or equivalent required, college degree preferred. Direct customer interaction and problem-solving experience required. Industry safety product knowledge preferred Strong interpersonal and communication skills. Professional demeanor and a sense of urgency in resolving customer concerns. Interest in and motivation to grow accounts by seeking additional products to add to customers programs Intermediate level Microsoft Office, especially Excel and Outlook. Ability to learn new software quickly Detail oriented and strong organizational skills Must be able to work independently and be a self-starter Strong organizational and multi-tasking skills Pay: $19.00 Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance. The Würth Difference: Proactive supply chain solutions customized to your business, your industry Industrial products and services delivered with prompt, personal attention Inventory management solutions that keep your production line moving smoothly Complete program support from initial design, to implementation, training, to ongoing analysis Why Würth: Maternity/Paternal leave after 1 year of service Tuition Reimbursement eligible after 1 year of service Health benefits and programs - medical, vision, dental, life insurance and more Additional benefits 401(k), short term disability, long term disability Paid Time Off, accrued per pay period, additional day earned per year of service 10 paid holidays EEOC STATEMENT: The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

Posted 3 days ago

Mainframe Software Technical Support Engineer-logo
Mainframe Software Technical Support Engineer
Broadcom CorporationPlano, TX
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply. Job Description: Provide technical support for Broadcom Mainframe Software products to ensure our customers are able to use our products efficiently and effectively. Key Responsibilities Maintaining a professional attitude and utilizing technical expertise in order to resolve problems quickly and effectively Acting as a first-level interface with customers when problems/questions are identified with Broadcom Software When appropriate, request documentation for review and analysis to determine the problem and provide applicable maintenance to resolve the problem(s) if available Efficiently utilize available resources to review and analyze the documentation when it is sent by the customer Upload the logs, dumps, and other documentation to the mainframe for review Attempt to recreate the error(s) on available mini systems, if the problem has not been previously reported or no maintenance currently exists If necessary, engage Sustaining Engineering (SE) to further analyze the data Obtain advice on possibly providing an existing fix Allow SE to create a resolution and provide to the customer Handle multiple cases efficiently and provide clear communication to colleagues or SE to prevent issue aging before a resolution is found Follow documented guidelines for case hygiene to provide clear, concise, and timely updates Act as a teammate and collaborate with colleagues to provide efficient, continuous coverage when necessary Upload documentation and maintenance to cases for colleagues when necessary Constantly strive to expand product knowledge through strengthening of analysis, formal learning opportunities, and self-study, when available Keep abreast of technical and environmental changes, and tools to strengthen analytical skills Write, revise, or archive knowledge documents as needed Provide to customers when appropriate Coach and assisted less-experienced team members to become more self-sufficient and confident in their role(s) Experience: Bachelor's + 5+ years of related experience Mainframe Skills Desired: Experience with z/VM Operating System, System Administration and Configuration CP and CMS XEDIT Strong foundation in z/VM configuration Knowledge of Mainframe Architecture and Operations Knowledge in Assembler language Experience with REXX, CLIST, or automation scripts Some experience managing and supporting Linux VMs in a z/VM environment Knowledge or familiarity with Broadcom Mainframe Products, in particular VM:Manager Product Suite Familiar with IBM's VMSES/E, the VM:Manager products are VMSES-based installs and serviced using VMSES Knowledge of guest operating systems supported by z/VM such as Linux, z/OS and z/TPF Understanding of security concepts, security features within z/VM and security best practices Experience working in production mainframe environments Ability to diagnose and resolve technical issues related to z/VM Nice to Have/Bonus Skills: Proficiency in z/OS mainframe environment Experience with DB2 for z/OS Exposure to working with DB2 ODBC Drivers, and DB2 monitoring and administration tools Writing and debugging SQL queries Experience with TSO/ISPF, SDSF, and other z/OS utilities JCL knowledge for job submission, troubleshooting, and batch processing Exposure to automation tools or schedulers (e.g., CA7, Control-M) Ability to analyze SYSOUT, job logs, and abend codes Exposure to USS (Unix System Services) Understanding of SMF (System Management Facility) data and record formats Exposure to SMF performance monitoring tools (e.g., RMF, MXG) Knowledge of SAS programming or other tools used for reporting on SMF data Experience working with IBM Data Studio and IBM HTTP server Support Experience Strong problem-solving skills and ability to provide high-quality technical support Strong written and verbal communication skills for technical and non-technical customer-facing interactions and documentation Strong desire to conduct needed research of both internal and external resources Customer advocate with a passion for excellence and ability to build strong customer relationships Preferred Education Bachelor's Degree or global equivalent in Computer Science or related discipline. Technical and professional certifications as applicable to the position. Work Experience Typically 5+ or more years of related professional experience in a Mainframe environment working in Software Support or Systems Candidate must have the legal right to work in the US. Additional Job Description: Compensation and Benefits The annual base salary range for this position is $73,100 - $117,000 This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Posted 4 days ago

Customer Support Specialist-logo
Customer Support Specialist
ClioVancouver, WA
Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby or Toronto hub offices. What your team does: This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing the value of Clio products with our customers. Our team members are smart, engaged, resourceful and driven. They live into our values by thriving as a team, approaching situations with optimism and a solutions-oriented, human-centred mindset to help each other and help our customers win. We intentionally foster a unique contact centre culture built on empowerment and accountability by hiring great people and getting out of their way. Working Hours: This is a full time, permanent position. Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end. The start time may change day to day within that window however you will always know your shifts two weeks in advance. For example, if your flex shift is 9-10:30am PT, you will never start before 9am PT or later than 10:30am PT, and will work an 8 hour shift from that start time. Our shift requirements for new hires change on a regular basis to meet business requirements, but could start as early as 6am PT and end as late as 12am PT. Your Talent Acquisition Specialist will be happy to explain more should you connect with them. What you'll work on: Handling a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible; Becoming an expert in all of Clio's features and functionality with the ability to speak to the additional value that Clio provides; Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams; Confidently handling a wide variety of inquiries, providing guidance, needs-based solutions and proactively identifying the customers next challenge to help them get the most out of working with Clio; Coaching our users to leverage self-serve resources and group training opportunities; Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further; Capturing feedback on the product for use by our Product team; Owning your own development and career growth to get better everyday! What you bring: Confidence in your ability to connect with a wide range of people and love for working with customers of all skill levels and personality types; Excitement about finding new and complex problems to solve; Tech-savviness and excitement to dive into learning new platforms; Strong verbal communication skills, ability to express yourself in a clear, concise, and empathetic manner; Patience, compassion and understanding; Curiosity to strive to continuously improve and learn; Ability to thrive at multitasking and prioritizing in a fast-paced environment; Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors; Self-driven attitude and willing to take initiative to grow your skills; Fun, outgoing, and engaging personality - and love to work as a cohesive team. Serious bonus points if you: Have customer focus at your core and are eager to make a career out of helping clients be successful; Have experience working with web-based/SaaS applications; Are familiar with Zendesk or similar CRM software; Are familiar with Legal or other professional service industries; Are flexible and open to working evening and night shifts; Are proficient in Google Suite and Microsoft Office; Are proficient in Windows and/or Mac operating environments. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary with top-tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. Flexible time off policy, with an encouraged 20 days off per year. $2000 annual counseling benefit RRSP matching and RESP contribution Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected new hire base pay for this role is $56,000 CAD. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers

Posted 2 weeks ago

Support Center (Service Desk) Manager-logo
Support Center (Service Desk) Manager
Contact Government ServicesMemphis, TN
Support Center (Service Desk) Manager Employment Type:Full Time, Mid-level /p> Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Qualifications: Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science. Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Demonstrated experience re‐engineering or setting up service desks according to industry best practices. Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment. Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity. Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships. Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness. Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques. Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs. Demonstrated experience developing a customer care philosophy that ensures customer satisfaction. Demonstrated experience analyzing service desk performance through various statistical and reporting methods. Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy. Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $57,400 - $73,800 a year

Posted 30+ days ago

IT Litigation Support-logo
IT Litigation Support
CONTACT GOVERNMENT SERVICESPeoria, IL
IT Litigation Support Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities. Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format. Ensures systems availability, functionality, integrity, and efficiency. Installs new or modified litigation support hardware and software. Resolves hardware/software interface and interoperability problems. Maintains and controls the district's litigation support equipment inventory. Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. Promotes awareness of security issues among management and employees. Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. Performs other related duties as assigned. Qualifications: Must be a U.S. Citizen Bachelor's Degree (In related field) Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance Experience with Litigation Support principles, methods, and practices Experience with Litigation Support systems development concepts Performance monitoring principles and methods Quality assurance principles Familiarity with Technical documentation methods and procedures Familiarity with Systems security methods and procedures Oral and written communication techniques Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we've been growing our government-contracting portfolio, and along the way we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com

Posted 2 weeks ago

Principal Technical Product Support Engineer-logo
Principal Technical Product Support Engineer
MKS Instruments IncBeaverton, OR
A Day in Your Life at MKS: As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in improving quality & process improvement and provide knowledgeable and timeline customer support. In this role, you will report to the Product Hardware Engineering Manager. You Make An Impact By: Providing expert-level technical support to customers, resolving complex technical issues related to company products or services Handling escalated technical issues and collaborate with cross-functional teams to resolve customer problems Interacting directly with customers to understand and diagnose technical issues, providing timely and effective solutions Mentoring and coaching junior technical support engineers, providing guidance on technical troubleshooting, best practices, and customer interaction Contributing to the creation and maintenance of technical documentation, knowledge base articles, and support tools Sharing knowledge and best practices with the technical support team to enhance overall team capability Identifying opportunities for process improvement in technical support operations Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates Ensuring adherence to quality standards, service level agreements (SLAs), and regulatory requirements Skills You Bring: Bachelor's degree in a relevant field or a minimum of 4 years of directly related experience in lieu of a degree Master's degree preferred At least 8 years of experience in service engineering or a similar technical support role Preferred Skills: Experience working with B2B (business to business) capital equipment or similarly complex systems Experience working in semiconductor, PCB, or similar industries Physical Demands & Working Conditions: Perform activities such as sitting, standing, or typing for extended periods of time Ability to remain in a stationary position for 25% of the time Must be able to communicate information and ideas so others will understand Must be able to exchange accurate information Operates in a professional office and/or laboratory/manufacturing environment Constantly operates a computer and other office productivity machinery Ability to observe documents and details at close range (within a few feet of the observer) Noise level in the work environment is usually average Ability to travel up to 50% of the time, domestically and internationally Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees. MKS Instruments, Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

Posted 30+ days ago

Direct Support Professional Part - Time Hiring Event-logo
Direct Support Professional Part - Time Hiring Event
ChimesRidley Park, PA
Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Job Description: Under the general direction of the Division Manager of Residential Services, with specific supervision from the House Manager, is responsible for the provision of support, personal assistance, training, and quality care to people with intellectual disabilities residing in a community group home. Schedule Details: Various PT Shifts Location:East Petersburg, Secane, Boothwyn, Lancaster, Ridley Park, and Wallingford, all in Pennsylvania. Program: Residential Habilitative Program Pay Rate: $16+/hr Job Duties: Assist persons served in reaching their goals of becoming more independent Act as a positive role model for persons served Provide guidance, instruction, coaching, and support, in accordance with individual plans Engage individuals in beneficial programs and activities Transport and accompany individuals into the community for appointments and outings Directly assist with personal care as needed Assist with meal preparation and routine homemaking duties Assume responsibility for the safety of the person served including medical/medication needs Apply approved behavior plans and intervention strategies as/if needed Complete records and reports; collect data according to Agency policy Minimum Requirements: Education: High school diploma or equivalent Experience: None required Licensure/Certifications: None Required Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities And More! Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers . Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles. #cpa610

Posted 30+ days ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Sioux City, IA
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 2 weeks ago

IT Support Specialist-logo
IT Support Specialist
Airgas IncSacramento, CA
R10066631 IT Support Specialist (Open) Location: Sacramento, CA (Regional Office) - Cust. installations How will you CONTRIBUTE and GROW? Are you looking to kickstart your career in IT? Airgas offers an exciting opportunity for individuals eager to grow and develop their technical skills in a supportive environment. Join our team and become a part of the ever-evolving world of technology while contributing to our culture of excellence and innovation. We are currently seeking an IT Support Specialist to assist in maintaining our technology systems and equipment, providing essential support to end users within a dynamic Help Desk setting. Target Hourly Salary: $35 - $40 As an Entry-Level IT Support Specialist at Airgas, your responsibilities will include: Providing timely and effective technical support to end users, resolving issues related to PCs, hardware, software, and IT infrastructure. Ensuring our IT equipment, hardware, and software are up-to-date and compliant with security standards and organizational requirements. Collaborating with tier one technicians to deploy software packages, troubleshoot conflicts, and assist with computer operating systems and approved applications. Assisting in evaluating and testing new technologies, contributing to IT projects, and maintaining positive relationships with end users. Partnering with the IT Security team to support security projects and implement best practices. Staying informed about industry developments through ongoing personal growth and education. Occasional day travel within the region, with up to 10% overnight travel. ____ Are you a MATCH? A high school diploma or equivalent (relevant certifications or coursework are a plus). Basic familiarity with Microsoft operating systems. An eagerness to learn and adapt to new technologies. Knowledge, Skills, and Abilities: Strong customer service skills with a proactive problem-solving approach. Ability to work under pressure, both independently and as part of a team, while meeting deadlines effectively. Basic technical knowledge, including familiarity with Windows Operating Systems. Willingness to expand your knowledge of technical concepts and gain experience in areas such as DNS, DHCP, WINS, TCP/IP, VoIP, and Internet/Intranet concepts. An understanding of basic Telephony, LAN, and WAN concepts. Effective communication skills, with the ability to present technical information to non-technical audiences. Strong organizational skills, time management abilities, and a willingness to learn through personal development opportunities. A positive attitude and willingness to travel as required. ____ We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children. _ ____ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _ ____ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _ ____ California Privacy Notice

Posted 1 week ago

Technical Support Analyst I-logo
Technical Support Analyst I
CSG Systems IncorporatedBangalore, IN
Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment. Appropriately handling all customer issues including troubleshooting and providing feedback to the customer. He/she must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities. It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to initiate and track the service activation process. Must be aware of bulk provisioning process. Supports customers per the details contained in the customer maintenance and support contracts. Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues. Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team. Analyze and debug CSG product applications Ensures CSG Support Tool is always updated with the latest ticket details. Delivers product installations according to internal procedures. Assist direct line manager with reporting on KPIs and team progress Escalates opportunities and/or issues according to established procedures Performs Application Health Check Works on performance issues Works in different business times and on-call 24hs / 7 days Shift work, stand by support and working on weeknights/weekends/public holidays is required Ad-hoc occasional travel to customer sites Resource should have 2-4 years of work experience in software industry and application support experience Degree or Diploma in Information Technology; Computer Science, Engineering Sound knowledge on Billing and Rating Good knowledge of Telecommunication environment and customer services procedures Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Shell, Perl, Python, SOAP, REST, Tuxedo, XML Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas e.g., Oracle database, RedHat Linux or Unix OS, etc. Customer facing skills to perform on-site support for customers who have purchased the services Experience in Incident/Problem/Change/Knowledge Management Experience in Automation Frameworks would be a plus Experience with CI/CD tools including Jenkins. ITIL accreditation will be an advantage Works well within a team environment Able to communicate effectively to convey and clarify information Good written and verbal communication skills Able to communicate in English (Advanced) and one additional language is preferred Location(s): IN.Bangalore.Office

Posted 3 days ago

Virtual Store Support Operator-logo
Virtual Store Support Operator
Advance Auto Partsdurham, NC
Job Description The Retail Customer Care Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, return voicemails and respond to emails. The Retail Customer Care Phone Support Operator is primarily responsible for locating proof of purchase for items bought in store, assists with return/exchange refusals, experiences within a store location and partnering with our store leadership via email and phone to resolve opportunities. The Retail Customer Care Phone Support Operator is able to provide resolutions to most concerns or partner with our store team members to find the best resolution for the customer. The operator is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style. This role requires a stable internet connection to get you throughout the Workday. You must live within the Eastern Time Zone to be eligible for this role. Essential Duties and Responsibilities: Maintains composure while de-escalating customer issues Maintains and updates customers information in a case management system Close sales, upsell and process credit card payments Provide first level website technical support Follows up on outstanding items to issue completion Document each customer interaction in a case management system Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores Provide guidance through the Advance Auto Parts in-store shopping experience Partner with other departments and store team members to resolve customers concerns Responsible for working incoming cases Provide knowledgeable answers to questions about company policies and procedures Maintain Advance Auto Parts product and policy knowledge Notify business partners of potential opportunities taken place within a store location Complete training courses by company set due date Requirements: Excellent written communication skills Must be able to multi-task Typing speed of at least 45 words per minute Must be available to work any shift between Monday-Friday 9:00am-6:00pm EST or until queue is cleared for closing shifts. Must be available to work holidays. We are closed on Christmas Day and Thanksgiving Day. Must thrive and be adaptable to an ever-changing fast pace environment Regular, dependable attendance and punctuality Demonstrated ability to work well with other departments, peers and business partners Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution Must be available to attend entire paid training class Pass Background Check Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role. Hours of operation: 8:30am - 5:30pm EST What does Advance have to offer you? 401k Retirement Savings Plan with competitive company match Paid Time Off and Sick Time Opportunity for overtime Special Recognition awards Opportunity for growth and promotion Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator Employee Discount Program Health, Dental, Vision and Prescription Drug Insurance Health Savings Account Medical and Dental Flexible Spending Accounts Employee Assistance Program Company paid Life insurance Company paid short & long term disability insurance Annual increase based on performance Positive work environment Team Member Networks available Volunteer Opportunities Military Leave, Jury Duty and Bereavement Pay Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave Visit our benefits website to view the many other benefits we offer: https://www.advanceautoparts.jobs/en-US/page/benefits Education and/or Experience High school diploma or General Education Degree (GED); and Minimum of 2 years related experience and/or training or equivalent combination of education and experience Call Center or Customer Service experience preferred but not required French/English or Spanish/English desired but not required Automotive Knowledge desired but not required Supervisory Responsibilities: None Certificates, Licenses, Registrations: None Required, ASE preferred Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. #LI-AM1 Compensation Range 13.50 USD PER HOUR - 15.25 USD PER HOUR Benefits Information https://jobs.advanceautoparts.com/us/en/benefits California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

Posted 30+ days ago

Business Support Analyst-logo
Business Support Analyst
KBRBethesda, MD
Title: Business Support Analyst Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security. Why Join Us? Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense. This is a contingent position based upon contract award KBR is seeking a highly motivated and career-oriented Business Support Analyst to join our team supporting a government client in Maryland. In this role you will be part of the acquisition management team. Key Responsibilities: Monitor and support the execution of funds for the customer portfolio. Monitor financial and programmatic status of contract activities and reporting deadlines. Prepare regular reports to brief on the state of grants and execution. Author enterprise-level work products necessary to provide guidance. Provide oversight of execution of the approved budget Provide accurate, consistent, and timely budget status information to stakeholders Identify and recommend opportunities to increase efficiencies and reduce costs Qualifications Required: CURRENT and ACTIVE TOP SECRET / SCI federal security clearance with Polygraph Five (5) or more years of relevant financial experience within the IC or DoD Bachelor's degree in System Engineering, Operations Research, Cost Analysis, Mathematics, Finance, Business Administration or related field Strong organizational and time-management skills Desired: Excellent analytical and problem-solving abilities Experience providing oversight of the execution of an approved federal budget Experience providing budgetary inputs in support of statutory reporting requirements Knowledge or experience with government Internal Control Program purposes and requirements Knowledge or experience with Congressional budget actions, implications, and applications to government programs Basic Compensation: $83,800 - $125,700 This range is for the Maryland area only The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance. Ready to Make a Difference? If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together. KBR Benefits KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Posted 1 week ago

Route Sales Support Driver-logo
Route Sales Support Driver
VestisPortage, MI
Overview: The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis Uniform Services operates in a very competitive environment and successful Route Sales Support Driver must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Route Sales Support Driver strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Experience: Travel Requirements: Education: High school degree or equivalent License Requirements/ Certifications: Valid driver's license

Posted 30+ days ago

Bob's Squad Sales Support Associate-logo
Bob's Squad Sales Support Associate
Bob's Discount FurnitureWoodbridge, NJ
Job Summary The primary function of a Bobs Squad Sales Support Associate is to represent Bob's Discount Furniture and its products with honesty and integrity while providing exceptional support to guests through all stages of their journey. The goal of the Sales Support Associate is to support the omnichannel experience and to identify root causes of issues to assist stores efficiently in a timely manner. Who We Are At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country. How We Will Support You At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more. Benefits & Perks- We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer: Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday 401(k) Profit Sharing Plan with a Generous Company match! Pet Insurance to help keep your furry friends happy and healthy Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well! Financial Planning, Voluntary Legal Benefits and Wellness Plans We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day! Additional Employee Discounts through the "Hays Perks discount program" offering hundreds of online discounts from your favorite merchants. And so much more! Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun. DIVERSITY IS A CORE VALUE AT BOB'S At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers. Responsibilities Be consistently positive, enthusiastic, and respectful in all interactions with guests and co-workers. Accurately and honestly represent all company policies, products, and services, to help the store reach quantitative goals the "BOB'S WAY," bringing his positive image and energy into all service situations. Update guest orders into the system accurately and completely across all store locations using BobsBoost. Accurately process payments; be responsible for security of cash and other legal tenders in the store and on the phone. Ensure the company's assets are properly cared for and in good working condition. Answer national incoming calls and respond to guest queries in a timely and courteous manner. Stay well informed about Bob's products, pricing and policies. Assist guests in using the most appropriate Bob's systems. Maintain guest communication on all national open orders and communicate status with guests. Provide communication and guidance along the guest journey from pre-purchase to the day of delivery. Follow up and complete all training and tasks, including but not limited to, e-learnings and daily tasks assigned by the company and managers. Execute all behavioral and operational standards per company policies, procedures, and processes. Arrive to work on time dressed according to the Dress Code Policy on scheduled days, which includes being able to work weekends and major holidays per the company's scheduling guidelines and Dress Code Policy. Support all company initiatives as directed by Bobs Squad Management or company. Attend and constructively participate in all scheduled meetings, workshops and training sessions. Ad hoc assignments that support the instore sales function, that include the CPU instore process The list of responsibilities is not intended to be all-inclusive as there may be other duties assigned. Required Qualifications Flexibility to work a retail schedule that includes nights, weekends, and holidays. Ability to effectively use technology and learn new technologies. Effective cash handling skills. Effective verbal and listening skills. Interpersonal and human relations skills. Global call center experience. Proven analytical and problem-solving skills. Ability to use sound judgment and decision making. Preferred Qualifications Retail background Sales experience Customer Service experience Bilingual English/Spanish a PLUS! Physical Requirements Ability to stand and walk. Ability to complete seated work at a desk Ability to answer the phone and utilize a computer. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay: $16.63 per hour It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Posted 1 week ago

Five Below, Inc. logo
Support Lead Part Time
Five Below, Inc.Cape Coral, FL
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Job Description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

RESPONSIBILITIES

  • Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
  • Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
  • Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
  • Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
  • Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
  • Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
  • Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
  • Partners with the entire store leadership team in merchandising procedures and World Recovery.
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

QUALIFICATIONS

  • High School Graduate or equivalent
  • College experience preferred
  • Minimum 1 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure

ESSENTIAL JOB FUNCTIONS

  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
  • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

Position Type:

Hourly

Position Starting At:

$13.50

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers