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Technical Support Engineer-logo
Technical Support Engineer
Glean Technologies, Inc.New York City, NY
About Glean We're on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We're building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company's knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We're a diverse team of curious and creative people who want to help each other get big things done-so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists-including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst-and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others About the Role Glean is looking for a talented Technical Support Engineer to join our rapidly expanding, venture-backed startup, to support our growing customer base by providing them with a superior support experience to pair with our amazing product. As a Technical Support Engineer, you will partner with the Field team and customer to drive successful outcomes to all levels of inquiries and issues they may encounter in their Glean journey. You will be part of a team of motivated, seasoned support professionals - this team lives and breathes our company value "customer-obsessed". What you will be doing: Please note that this role will support customers globally and we are flexible to have the work start time aligned to either US-East or US-West business hours Provide high-quality customer communication, technical troubleshooting, resolution, and follow-through for all assigned customer issues and inquiries, ensuring we meet or exceed all customer and internal SLA's Assist customers with new product features & configurations along with onboarding new datasources and integrations into Glean to increase the content and knowledge for their users' search and assistant experience Educate customers on the use of Glean product features as needed Identify customer system health issues by analyzing key metrics and dashboards, then devising and executing a remediation plan while coordinating and updating the customer throughout Resolve customer-impacting alerts and drive customer change requests by coordinating activities with customer administrators Contribute to customer help articles and internal runbooks to improve overall support delivery Provide root cause analysis documents to explain high-impact incidents when needed Work closely with teams across Glean to drive product, process, and service improvements What we are looking for: Interpersonal skills: Communication: professional presentation and interaction skills with both customers and internal teams Project planning: plan and execute implementation of customer projects, including configuration and customization with integrations to SaaS-based systems Self-motivated: proactive approach to delivering service to customers Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers Fluency English required, fluency in a foreign language a huge plus CSM Experience in a product-led or SaaS company is a plus Technical skills: Problem-solving: troubleshoot and identify the root cause of issues utilizing all elements of the technical stack from network, system, database, storage, and application through to the end-user device Experience in at least one of the following disciplines: Customer Success Management, Support Engineering, Professional Services, Technical Project Management Experience in a customer-facing role in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure. Education & Experience Bachelor's Degree with at least 3 years of industry experience or Masters with at least 1 year of industry experience. We are hiring at all role levels, from junior to principal level. Benefits Competitive compensation Medical, Vision and Dental coverage Flexible work environment and time-off policy 401k Company events A home office improvement stipend when you first join Annual education stipend Wellness stipend Healthy lunches and dinners provided daily We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Posted 30+ days ago

Supply, Logistics, And Warehouse Technician - F-16 Contract Logistics Support (Cls) (Iraq)-logo
Supply, Logistics, And Warehouse Technician - F-16 Contract Logistics Support (Cls) (Iraq)
Vectrus (V2x)Madison, MS
Major Job Activities Key Responsibilities: 25% - Train, advise, assist, and integrate IqAF logistics and supply personnel with a focus on fleet readiness. 20% - Manage and organize inventory, including performing visual inspections and reconciliations. 15% - Coordinate procurement, stock replenishment, and inventory assignment/transfer. 15% - Analyze supply transactions and provide solutions for critical shortages. 10% - Conduct inspections to ensure proper storage and accountability of items. 10% - Document inventory records and reports accurately. 5% - Recommend process improvements and efficiency changes. Material & Equipment Directly Used Inventory tracking systems, warehousing tools and equipment, Microsoft Office Suite, Logistics Management System tools. Working Environment Deployed operational environment in Iraq involving warehouse, logistics, and office settings. Collaboration with U.S. and foreign military personnel. Emphasis on secure, safe operations and adherence to program compliance. Physical Activities Standing, walking, lifting, and organizing inventory in warehouse environments. Capable of worldwide travel including deployment to Middle East countries. Qualifications Education: High school diploma or equivalent required. Equivalent experience may substitute for formal education. Certifications: USAF 7-skill level (Craftsman) Experience: 8 to 8 to 10 years of experience in supply, logistics, and warehousing. Prior international logistics experience preferred. Other Requirements: U.S. Citizenship required; eligible for Secret clearance; strong communication and coordination skills; familiarity with Logistics Management Systems; capable of worldwide travel including all Middle East countries. Skills and Technology Used: Microsoft Office, inventory management software, logistics and warehousing tools. Contingent Upon Contract Award.

Posted 30+ days ago

IT Support - Part-Time-logo
IT Support - Part-Time
Ecpi UniversityNorth Charleston, SC
Overview This position will work at ECPI University's North Charleston, SC campus. Part-time hours Mon- Thurs- 4PM - 9PM Fri- 10AM - 3PM Transform your Career at ECPI University Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor's and Master's Programs. Our culture is to prioritize our students' success through the support of our dynamic team and industry focused curriculum. Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education. The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues. Responsibilities Install desktop operating systems. Configure and troubleshoot hardware. Monitor and respond to helpdesk requests. Gather support issues information and analyze the symptoms and figure out the underlying problem. Escalate helpdesk requests to tier 2 and tier 3 personnel. Assist students, faculty, and staff with access to IT services provided. Create student accounts before each term start. Manage the network cable plant. Configure and manage classroom images. Maintain software and hardware inventories. All other duties and responsibilities as assigned. Qualifications Education/Experience AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply) 0-5 years previous experience as a consumer support technician Skills/Abilities Excellent customer service skills Excellent oral and written communication skills Detail oriented Ability to lift 5-25 pounds safely Benefits of Employment ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE. Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.

Posted 30+ days ago

H15 Tubing Fabrication & Assembly Support (2Nd Shift)-logo
H15 Tubing Fabrication & Assembly Support (2Nd Shift)
GE AerospaceHooksett, NH
Job Description Summary Job Description Job Tasks May Include: Cleaning and 5S (workplace organization) of shop areas Staging various jobs and fixtures Replenishing consumable material stations Managing central fixture storage systems Administrative and clerical tasks within Production Control, Quality, Lean and/or Engineering Performing related environmental, health, safety, maintenance, quality, continuous improvement, and production-flow job duties to support plant machinery, equipment, and manufacturing-related initiatives and programs Minimum Qualifications High School diploma/GED Desirable Qualifications Lean Six Sigma fundamentals EH&S processes and procedures Oral and written communication skills Demonstrated ability in maintaining relationships by recognizing needs and sensitivities of others and cooperating and resolving conflicts that inspire the Team in achieving objectives and deliverables Demonstrated ability in receiving guidance and supervision, following work rules, safety practices, work procedures; meeting deadlines; and punctuality and attendance standards This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No

Posted 3 weeks ago

IT Support Tech-logo
IT Support Tech
Farmers National Banc Corp.Canfield, OH
Document, support and maintain customer calls and computer hardware. ESSENTIAL DUTIES RESPONSIBILITIES: Respond to routine support requests via phone, email and work orders utilizing the company support tracking software Research more complicated support requests and routes to appropriate personnel as necessary; Ensure all work orders are completed timely Maintain, troubleshoot and administer company PC applications and hardware. Including imaging PC, installing applications, and installing hardware as necessary Maintain, troubleshoot and administer Company telephones. Including replacing phones, configuring voicemail, and assisting with call routing issues Maintain hardware and software shipping and, receiving. Also maintain company hardware and software inventory list Carry cell phone to respond to off-hour support requests Maintain and troubleshoot printing and scanning hardware and software issues. Travel to branch offices as necessary Work with Vendors to place and follow up on trouble calls Work closely with end users to resolve problems with software, hardware and networking issues Complete other duties as assigned EDUCATION and/or EXPERIENCE Associate's degree (A.A.) in a computer-related field or possession of a technical certificate Minimum of two (2) years Information Technology related experience, specifically Help Desk Support experience and/or a combination of education and experience Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected Experience with Microsoft Office and PC repairs is preferred Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Posted 3 weeks ago

CS Loan Issuer/Title Support-logo
CS Loan Issuer/Title Support
PSECUHarrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... PRIMARY POSITION SUMMARY AS ISSUER: This position includes, but is not limited to the following: Issues and disburses funds for all new consumer and business loans, continual servicing of all consumer and business loans, processing credit life and disability applications, suspending open end loans due to annual review of accounts, qualifying vehicles for market value, reviewing incoming AutoDrafts for acceptance, recasting of loan payments for correction purposes, handling of deceased member accounts, issuing stop payments on AutoDrafts, completing indemnity agreements for AutoCheck stop payments, vehicle collateral exchanges, preparing subsequent action notices for retail installment loans, ordering supplies, answering member calls, responding to member emails, processing daily approval and denial letters, and performing loan maintenance, interacting with dealers and other agencies. SECONDARY POSITION SUMMARY AS BACKUP FOR TITLE SUPPORT: This position includes, but is not limited to the following: Sending title notices, preparing DMV documents to perfect lien information on Pennsylvania and Out of State vehicle titles, preparing and mailing amended security agreement documents, releasing lien information for paid in full loans, processing title name and state changes, opening and distributing Consumer Loan mail, SCRA adjustments, researching and correctly credit bureau information, processing insurance and gap claims for damaged vehicles, interacting with dealers, and outside agencies such as insurance companies and state motor vehicle offices. Assist when needed in answering member calls. Schedule: 9:00AM - 5:00PM Monday through Friday In this position, you will Loan Application and Policy Review: Performs pre-issue review of loan applications and member accounts, reviews issuing data, and analyzes share and certificate information to ensure all are within PSECU loan policy. Collateral Security and Loan Disbursement: Secures PSECU collateral for various loans, disburses checks for different types of loans, and establishes Auto loans for cleared AutoDrafts. Loan Documentation and Compliance: Prepares and reviews loan documents for accuracy and compliance with loan policy, ensures loan setup is correct, and processes SCRA adjustments to comply with Federal laws and regulations. Member Communication and Support: Answers member phone calls and emails, recasting of payments, and provides detailed member counseling on complex issues. Operational Responsibilities: Assists with testing of new loan products and software, supports other areas of Credit Services as needed, and is responsible for securing check, disclosure, and member information at close of business each day. Back Up: Management and Processing of Loan Titles and Related Services at PSECU: This includes auditing, researching, recording, and resolving issues related to automobile titles and liens, handling payments and disputes, and providing member services related to loans and credit. The tasks also involve collaboration with external entities like the Pennsylvania Automotive Association, Department of Transportation, and other financial institutions. The goal is to ensure the perfection of PSECU's security interest and compliance with its loan policies and procedures. Other duties as assigned. Qualifications: Required & Preferred GED (Required), High School (Required) Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity.

Posted 4 days ago

Staffkids Teacher: Seasonal Support-logo
Staffkids Teacher: Seasonal Support
Lifechurch.TvEdmond, OK
At StaffKids, we provide safe, engaging, Christian childcare for staff children, birth through pre-kindergarten, in an environment that promotes development, exploration, and play. Our Seasonal Support Teachers are an integral part of offering this excellent care throughout the summer. At Life.Church, we exist to lead people to become fully devoted followers of Christ. It's been our mission since 1996 and has guided us every day. Leading people isn't just an expectation; it's a necessity. It's a cornerstone of our culture. That's why we're always seeking leaders-leaders like you-to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be. The StaffKids Team is dedicated to providing excellent childcare for Life.Church staff members in the Oklahoma City metro area. We get to work with some of the most extraordinary kids on the planet from infancy to fifth grade. We strive for solid and meaningful connections with parents and help them focus on their calling while we love on their kiddos. What You'll Do Maintain a physically and emotionally safe environment for children. Collaborate with other teachers to promote the development of children through curriculum execution. Develop and encourage age‐appropriate, spiritually-based learning. Collaborate with other teachers to execute curriculum that promotes children's educational, behavioral, and spiritual development. Maintain communication with parents regarding their child's daily activities. Monitor each child's physical, behavioral, and emotional well-being, reporting concerns to the leader. Regularly perform proper sanitation practices for classrooms, common areas, and toys. Maintain awareness of Department of Human Services (DHS) requirements and regulations for childcare settings. Skills Needed to Succeed Ability to self-motivate, make independent decisions with decisiveness, and solve problems. Maintain flexibility and patience while embracing change. Communication, teaching, and interpersonal skills. Ability to manage conflict and differing opinions while maintaining composure. Strong attentiveness to the needs and safety of children. High School Diploma or GED. This is a seasonal summer role. This role is located at Life.Church Central Offices in Edmond, OK.

Posted 30+ days ago

IT Operations Support Engineer II-logo
IT Operations Support Engineer II
Capital Bancorp, Inc.Rockville, MD
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose We are seeking a motivated IT Operations Support Engineer II to join our Capital Bank Technology team. The ideal candidate will be responsible for providing technical support, monitoring IT systems, and assisting with the stability, security, and efficiency of our Bank Systems. This role involves troubleshooting complex technical issues, collaborating with cross-functional teams, and looking for process improvements. Position Responsibilities Provide second-level operations support for the Technology Service Desk, including hardware, software, and system-related issues. Diagnose and resolve complex technical issues, escalating as necessary. Collaborate with IT teams to implement and optimize system configurations. Maintain and support enterprise applications, cloud services, and virtualization technologies. Develop and maintain technical documentation, standard operating procedures, and troubleshooting guides. Perform routine system maintenance, patch management, and upgrades. Identify opportunities for automation and process improvements. Minimum Education and Experience Bachelor's degree in computer science, information technology, or a related field (or equivalent experience). 3+ years of experience in IT operations, technical support, or a similar role. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Experience with ITSM tools and ticketing systems. Financial Industry knowledge or experience working in a Bank setting preferred. Technical Knowledge and Skills Strong understanding of Windows Operating Systems. Understanding networking concepts, including TCP/IP, DNS, DHCP, and VPNs. Strong troubleshooting and analytical skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple priorities. Industry certifications such as ITIL, CompTIA Network+, or Microsoft Azure Administrator. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira. Work Environment Hybrid or on-site role. Participation in on-call rotations and after-hours support as needed. Compensation: Base Salary Range: $60,000 - $70,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, and ability to meet qualifications within the job description. Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k- Regardless of your contribution Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! Generous Paid Time Off and Paid Holidays- Including Paid Charity Hours to support volunteer opportunities Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.

Posted 30+ days ago

FT Support Associate-logo
FT Support Associate
Tory BurchOntario, CA
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence. To Land This Role: One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Occasional overnight travel may be required Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 15.00 USD - 21.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Posted 30+ days ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.West Orange, NJ
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Head Cashier do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Head Cashier is responsible for all key functions of the store as directed. The Head Cashier is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Directions Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILITIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 2 days ago

Support Lead-logo
Support Lead
Five Below, Inc.Cherry Hill, NJ
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 1 week ago

Direct Support Professional-logo
Direct Support Professional
ChimesEast Petersburg, PA
Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Job Description: Under the general direction of the Division Manager of Residential Services, with specific supervision from the House Manager, is responsible for the provision of support, personal assistance, training, and quality care to people with intellectual disabilities residing in a community group home. Schedule Details: Part- Time Shifts Saturday and Sunday 8am- 4pm Thursday- Friday 12am- 8am Saturday- Sunday 4pm- 12am Location: East Petersburg, PA Program: Residential Habilitative Program Pay Rate: $18/hour Job Duties: Assist persons served in reaching their goals of becoming more independent Act as a positive role model for persons served Provide guidance, instruction, coaching, and support, in accordance with individual plans Engage individuals in beneficial programs and activities Transport and accompany individuals into the community for appointments and outings Directly assist with personal care as needed Assist with meal preparation and routine homemaking duties Assume responsibility for the safety of the person served including medical/medication needs Apply approved behavior plans and intervention strategies as/if needed Complete records and reports; collect data according to Agency policy Minimum Requirements: Education: High school diploma or equivalent Experience: None required Licensure/Certifications: None Required Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" Discounts on Verizon mobile service And More! Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers . Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.

Posted 3 days ago

Direct Support Worker - Community Adult Program-logo
Direct Support Worker - Community Adult Program
CatalightDublin, CA
Are you a self-motivated and reliable person who can work with adults with disabilities while helping them develop their skills and grow? Then we need you! Our Kaleidoscope Community Adult Program needs your talent to work in a caring and supportive environment to allow our clients to increase skills in various areas, meet their goals, and reach their full potential, both now and in the future. Under the direction of the Care Coordinator, Assistant Program Manager and Program Manager , the Direct Support Worker works with adult learners with intellectual and developmental disabilities to ensure that they have access to the support, encouragement, tools, resources, and knowledge to lead happy fulfilling lives. The Direct Support Worker works with individuals and their families to develop individualized personal goals, and then establish and monitor action plans to help them reach these goals. Our skilled staff will provide you with the training you need to feel comfortable and confident in all aspects of the role. ESSENTIAL FUNCTIONS Supervise and train participants on the skills needed to perform specific tasks, routines, and personal life activities by applying a systematic process to improve participant's ability to set goals, take action, and maximize strengths. Assist participants in reinforcing essential life skills and/or teaching new skills. Coach participants to stay on task, and cultivate a support network between participants, other coaching team members, family and community members. Supervise, monitor, and assist participants as necessary to maintain healthy, safe environment, and maximum participation in program activities, on site and in the community. Provide support to clients with basic living skills which includes toileting, hygiene care, food prep, feeding assistance, dressing, chores, and other activities that are fundamental to daily living. Assist with planning, organizing, developing and implementing program activities for both large and small participant groups. Implement IPP goals and behavioral intervention plans as directed by Program Managers and Care Coordinators. Documents any unusual or special incidences with participants via Special Incident Report ("SIR"), and coordinates with Program Manager for reporting of suspected abuse. Provide updates to parents regarding participants' progress and needs. Work with Easterseals Northern California team members and community resources to enhance quality of program and services provided. Procure and prepare daily snacks for participants and ensure clean-up of work/activity areas. Provide transportation to participants (must be 21 years of age to operate company vehicles). Conduct weekly inventory of program supplies and inform Program Manager of inventory needs. Must adhere to all federal, state, and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies QUALIFICATIONS Minimum Education, Experience & Training Equivalent to: High school Diploma or GED required. Must be at least 18 years of age (21 years to operate company vehicles). One year experience working in a team environment coaching and/or teaching adults with intellectual and/or developmental disabilities a plus but not required. Knowledge, Skills & Abilities: Effective communication skills and an ability to interact respectfully and sensitively with clients, client's family and ESNorCal staff. Committed to ESNorCal values, including resilience and inclusion. Ability to work with up to three clients during a single session. Passionate about teaching and training. Patience and a positive attitude. Establish a comfortable and supportive relationship with individuals receiving services. American Sign Language or bilingual ability a plus. Demonstrate good judgement and decision-making skills. Exercise confidentiality and discretion pertaining to the work environment. Transport participants in company vehicle (if over 21 years of age). Physical Requirements: Constant walking (65%) and supervision of participants (75%). Constant speaking and listening (75%) to participants and others. Frequent use of arms and fingers to grasp, equipment, utensils, and dishes (60%). Frequent bending, reaching, squatting, kneeling, twisting in order to interact with participants (50%). Occasional using upper and lower torso, arms, and legs to assist in lifting or transferring participants of up to 50 lbs. (20%). Occasional sitting and maintaining close visual attention to write reports and using arms and hands to operate computer (5%). Occasional walking to, bending to enter, sitting, and using upper and lower limbs to drive car (5%). Ability to stand or sit for extended periods of time, stand for up to 6-8 hours a day. Ability to physically implement behavior management strategies including responding to physically aggressive behavior. Visual and auditory ability to work with clients, staff, and others in the workplace continuously. Ability to utilize computer, cell phone (iPhone). Frequent proofreading and checking documents for accuracy. Must be able to communicate effectively within the workplace, read and write using the primary language within the workplace. CONDITIONS OF EMPLOYMENT Must obtain and maintain criminal record clearance through the Department of Justice. The People & Performance department must analyze DOJ/FBI live scan reports in accordance with applicable federal, State, and local laws as well as fitness for position. Must have a valid California Driver's License with Insurance and maintain a clean driving record. Must pass health screenings, obtain vaccinations, and clear TB testing based on company policies. Covid-19 vaccination and subsequent boosters required as per company policy. Must obtain and maintain: Clearance through the Office of Inspector General. CPR certificate and QBS SafetyCare certificate. National Provider Identifier (NPI). Attend all assigned training. Time Type: Part time Compensation: $21.00 to $22.00 per hour The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Easterseals Northern California is an equal opportunity employer.

Posted 2 weeks ago

Clinical Support Technician 1, Gastroenterology, Full Time-logo
Clinical Support Technician 1, Gastroenterology, Full Time
University Of Miami Miller School Of MedicineMiami, FL
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The Clinical Support Technician 1 (U) performs duties related to the procedure process in clinical care settings in accordance with established policies and regulations, and anticipates the needs of patients, physicians, and department staff. Moreover, the incumbent prepares and maintains supplies, instruments, and equipment, and adheres to strict aseptic techniques and standard precautions. The Clinical Support Technician (U) also performs routine care and cleaning of endoscopy equipment. Maintains clean and safe environment by cleaning and defrosting refrigerators, removing dirty linens appropriately, cleaning and preparing patient carts, as well as cleaning and processing endoscopy instruments and equipment. Maintains inventories and communicates needs to appropriate personnel. Obtains and distributes supplies into assigned areas. Maintains a neat and organized work area preventing cluttering of the hallways. Ensures all equipment is kept in designated areas. Demonstrates effective communication with other staff members, physician, patients, and visitors. Demonstrating knowledge and skill in pre cleaning, leak testing, endoscope cleaning and disinfection and storage following established protocols. Maintains quality controls within department. Tears down procedure rooms at end of day and prepares room for next day cases, including restocking of supplies. Transports patients utilizing safe technique. Assists with equipment management by troubleshooting and following-up on all equipment issues. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: High school diploma or equivalent Certification and Licensing: Certification in relevant specialty or field Experience: Minimum 1 year of relevant experience Knowledge, Skills and Attitudes: Skill in completing assignments accurately and with attention to detail. Ability to analyze, organize and prioritize work under pressure while meeting deadlines. Ability to process and handle confidential information with discretion. Ability to work evenings, nights, and weekends as necessary. Commitment to the University's core values. Ability to work independently and/or in a collaborative environment. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H4

Posted 30+ days ago

Laboratory Client Support Technician-logo
Laboratory Client Support Technician
Arup Laboratories, IncSalt Lake City, UT
Schedule: 7-On/7-Off B week 8:30 PM - 7:00 AM (flexible) Training Schedule: Tuesday- Friday (8-10 weeks) 9:00 PM - 7:30 AM Department:Exception Handling- 237 Hourly rate is an estimate only which includes shift differential for nights, evenings, or weekend shifts. Overall hourly rates will vary based on schedule. Primary Purpose: The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. Provides a supportive link between customers and all other areas of the company. About ARUP: ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team. Essential Functions: Understands appropriate collection, handling, and transportation of specimens. Accurately processes specimens according to established departmental procedures. May include specimen triaging, routing, and storing. Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria. Initiates problem resolution. Processes requests for add on testing. Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept. Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner. May provide verified test results available in the LIS, as requested, to authenticated individuals. Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility. Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support. Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required. Serves as a liaison between technical sections and customers. Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding. Documents customer communications, resolutions, issues, and appropriate follow-up. Other duties as defined. Physical and Other Requirements: Stooping: Bending body downward and forward by bending spine at the waist. Reaching: Extending hand(s) and arm(s) in any direction. Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc. Communicate: Frequently communicate with others. PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies. ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Absolute integrity in the accurate identification of samples, test performance, and reporting of results Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.

Posted 30+ days ago

Support Analyst-logo
Support Analyst
Harris Computer SystemsMississippi, OR
Core responsibilities of the position include, but are not limited to, the following: Technical phone support to customers in a remote environment. Documentation of all customer communication through internal ticketing system, Team Support. Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner. Installing and updating Delta product line applications, integrated 3rd party applications and operating system and/or database applications Learning, understanding, implementing and training on a variety of software applications Identification and communication of additional revenue streams/opportunities within the support arena Providing regular and timely status reports and progress of assigned work to the Manager of Support Services Travel - less than 15% The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also require several of the following attributes: Essential Qualifications 3-5 years customer service experience in a technical environment desired Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus Knowledge of IBM AS400/ environment desired but not requirement Familiarity with using CRM Platforms to document all customer communication History of use with Microsoft 365, Teams, and VOIP systems preferred Experience working within or as a vendor for local government tax appraisal, assessment, and collection groups a plus Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment. A level of comfort appearing on camera for customer-facing and internal team calls/trainings. Excellent verbal and written communication skills Outstanding customer service and organizational skills Exceptional analytical, troubleshooting and problem-solving skills Positive, results-oriented mindset. Ability to multi-task effectively and to consistently meet assigned deadlines. Self-starter with ability to work well independently and in groups. Ability to speak comfortably in front of a group of customers. This is a remote position. While equipment will be provided, a dedicated workspace within your location of choice is a requirement.

Posted 30+ days ago

Support Center (Service Desk) Manager-logo
Support Center (Service Desk) Manager
Contact Government ServicesWilliamsport, PA
Support Center (Service Desk) Manager Employment Type:Full Time, Mid-level /p> Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Qualifications: Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science. Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Demonstrated experience re‐engineering or setting up service desks according to industry best practices. Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment. Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity. Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships. Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness. Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques. Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs. Demonstrated experience developing a customer care philosophy that ensures customer satisfaction. Demonstrated experience analyzing service desk performance through various statistical and reporting methods. Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy. Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $57,400 - $73,800 a year

Posted 30+ days ago

Direct Support Professional - Counselor Aide-logo
Direct Support Professional - Counselor Aide
Harbor CorporationBowling Green, KY
Harbor is seeking a Counselor Aide in Bowling Green. A Counselor Aide is responsible for providing direct care to resident daily activities, overseeing household operations, and maintaining clinical records. Position is full-time, 40 hours per week, and 2nd shift, 2:45PM - 11:15PM. Full-time employees must be available to work every other weekend, as part of a rotating schedule. Requirements: High School Diploma or GED required. Medical Assistant Certification or Bachelor degree in human service field preferred. Experience working with and/or training in delivery of behavioral health services preferred. Chemical Dependency/Counseling/Social Work Licensure preferred. Must be at least 23 years of age, have a valid driver's license ,acceptable driving record, and be deemed insurable through Harbor's vehicle insurance carrier for first and second shift employees. Third shift employees will not be required to drive. Must remain up-to-date on annual Defensive Driving for 15-Passenger Vans training requirement. CPR/First Aid and NCI/CPI Certifications required. Job Duties: Assist with monitoring and maintaining client's daily household assignments, schedules, and activities, including but not limited to; counseling sessions, and social interaction skills. Knowledgeable of the individualized care plan for residents and provide support to the resident according to the care plan. Contribute to the care planning process by providing the clinical team with specific information and observations of the residents' needs and preferences. Ensures and monitors client involvement in 12-step programming through in-house meetings and community based meetings. Maintain accurate, complete and appropriate clinical records in a timely manner. Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials. Transport clients to appointments, social activities etc. Responsible for the completion of all scheduled tasks, care of residents and the facility (including maintenance and cleaning). Participates in training and development programs to enhance knowledge, skills and personal service network. Complete household duties and work orders as outlined on the duty list for each shift. About Harbor: A leading provider of mental health and substance use treatment for over 100 years 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: Medical, dental, and vision coverage Retirement plan with company match Generous paid time off, sick time, and paid holidays Tuition and professional license reimbursement programs Clinical supervision hours offered Employee referral bonuses Ability to make a difference in your community!

Posted 30+ days ago

Mechanical Fabricator & Testing Support Technician-logo
Mechanical Fabricator & Testing Support Technician
Nextracker Inc.Fremont, CA
Job Description: Description: We are seeking an experienced and detail-oriented Mechanical Fabricator & Testing Support Technician to join our team. The ideal candidate will have a strong background in programming and operating CNC and manual machines, ensuring that parts are produced and tested to specifications. As a key member of the team, you will play a vital role in maintaining quality standards, improving efficiency, and ensuring the timely delivery of products and test results. Key Responsibilities: Set up and operate CNC and manual mills and lathes. Assemble fixtures and set up basic load testing conditions. Interpret technical drawings, CAD models, and blueprints to program and machine parts to precise specifications. Perform MIG welding of fixtures (1/4" - 3/4" thick carbon steel). Perform routine maintenance and troubleshooting on CNC machines to ensure smooth operations. Monitor machine performance and make adjustments to ensure optimal product quality. Inspect finished parts using precision measuring tools, such as calipers, micrometers, and gauges. Follow safety procedures and maintain a clean, organized work environment. Collaborate with engineering and production teams to optimize processes and improve product quality. Document and track production progress, including machine settings, tool usage, and material consumption. Maintain an inventory of consumables, tools, materials, and machine parts. Required Qualifications: High school diploma or equivalent; technical or vocational training in machining is preferred. Proven experience (2+ years) as a CNC fabricator in a manufacturing environment. Strong knowledge of CNC fabrication principles, materials, and testing and manufacturing processes. Proficiency with CAM and CNC programming languages (e.g., G-code, M-code). Ability to MIG weld mild steel for fixture loading. Skilled in reading and interpreting technical drawings and blueprints. Familiarity with measuring instruments and quality control standards. Strong attention to detail and a commitment to producing high-quality parts. Excellent problem-solving skills and the ability to work independently. Ability to work in a fast-paced environment and meet production and testing deadlines. Strong communication and teamwork skills. Knowledge of multi-axis CNC machines is a plus. Working Conditions: Must be able to stand for extended periods and lift up to 50 lbs. Exposure to noise, machinery, and potential hazards; safety gear is provided. Compliance with safety protocols and proper use of protective equipment is required. At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services. For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations. Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Culture is our Passion

Posted 30+ days ago

Technical Support Engineer (Servers)-logo
Technical Support Engineer (Servers)
KLA CorporationPhoenix, AZ
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications The successful technical support engineer for servers will serve as a primary point of contact for resolving complex issues on KLA server products. They will work with diverse teams to fix technical server problems. They will also tackle issues that arise from connecting a range of KLA tools to the server, which includes but is not limited to networking problems. They should have knowledge of Linux, proficiency in scripting, understanding of TCP/IP, networking, and strong problem-solving skills. Excellent communication, interpersonal, and continuous learning abilities are also crucial for success in this role. Technical Expertise: In-depth knowledge of Linux (SuSE, RedHat, CentOS, Ubuntu), system administration. Networking: Strong understanding of TCP/IP fundamentals and protocols (DNS, DHCP, HTTP, LDAP, SMTP). Scripting: Proficiency in Shell and Python scripting for automation and efficiency improvements. Problem-Solving: Excellent problem-solving skills with a passion for diagnosing and resolving complex technical issues. Communication: Strong communication and teamwork skills, with the ability to work optimally in a team environment. Organizational Skills: Excellent interpersonal and time management skills, with the ability to prioritize and multitask optimally. Adaptability: Continuous learning approach and the ability to adapt to new technologies and tools in a fast-paced industry. Experience: Proven experience in technical support, team management, and working with orchestration platforms, configuration management, and server networking. Preferred Qualifications: Configuration Management: Familiarity with configuration management tools such as Salt, Chef, Puppet, or similar. Containerization: Experience with containerization technologies (Docker) and orchestration platforms (Kubernetes). Cloud Computing: Familiarity with cloud platforms and services (AWS, Azure) is a plus. Minimum Qualifications Bachelor's Level Degree OR related work experience of 2 years; Associates Degree OR related work experience of 2 years Base Pay Range: $31.35 - $53.27 Per Hour Primary Location: USA-AZ-Phoenix-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Posted 1 week ago

Glean Technologies, Inc. logo
Technical Support Engineer
Glean Technologies, Inc.New York City, NY
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Job Description

About Glean

We're on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We're building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company's knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We're a diverse team of curious and creative people who want to help each other get big things done-so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists-including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst-and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others

About the Role

Glean is looking for a talented Technical Support Engineer to join our rapidly expanding, venture-backed startup, to support our growing customer base by providing them with a superior support experience to pair with our amazing product.

As a Technical Support Engineer, you will partner with the Field team and customer to drive successful outcomes to all levels of inquiries and issues they may encounter in their Glean journey. You will be part of a team of motivated, seasoned support professionals - this team lives and breathes our company value "customer-obsessed".

What you will be doing:

  • Please note that this role will support customers globally and we are flexible to have the work start time aligned to either US-East or US-West business hours
  • Provide high-quality customer communication, technical troubleshooting, resolution, and follow-through for all assigned customer issues and inquiries, ensuring we meet or exceed all customer and internal SLA's
  • Assist customers with new product features & configurations along with onboarding new datasources and integrations into Glean to increase the content and knowledge for their users' search and assistant experience
  • Educate customers on the use of Glean product features as needed
  • Identify customer system health issues by analyzing key metrics and dashboards, then devising and executing a remediation plan while coordinating and updating the customer throughout
  • Resolve customer-impacting alerts and drive customer change requests by coordinating activities with customer administrators
  • Contribute to customer help articles and internal runbooks to improve overall support delivery
  • Provide root cause analysis documents to explain high-impact incidents when needed
  • Work closely with teams across Glean to drive product, process, and service improvements

What we are looking for:

Interpersonal skills:

  • Communication: professional presentation and interaction skills with both customers and internal teams
  • Project planning: plan and execute implementation of customer projects, including configuration and customization with integrations to SaaS-based systems
  • Self-motivated: proactive approach to delivering service to customers
  • Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
  • Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
  • Fluency English required, fluency in a foreign language a huge plus
  • CSM Experience in a product-led or SaaS company is a plus

Technical skills:

  • Problem-solving: troubleshoot and identify the root cause of issues utilizing all elements of the technical stack from network, system, database, storage, and application through to the end-user device
  • Experience in at least one of the following disciplines: Customer Success Management, Support Engineering, Professional Services, Technical Project Management
  • Experience in a customer-facing role in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
  • Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure.

Education & Experience

Bachelor's Degree with at least 3 years of industry experience or Masters with at least 1 year of industry experience. We are hiring at all role levels, from junior to principal level.

Benefits

  • Competitive compensation
  • Medical, Vision and Dental coverage
  • Flexible work environment and time-off policy
  • 401k
  • Company events
  • A home office improvement stipend when you first join
  • Annual education stipend
  • Wellness stipend
  • Healthy lunches and dinners provided daily

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.