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Technical Support Analyst-logo
Technical Support Analyst
WaystarAtlanta, GA
ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out. WHAT YOU'LL DO Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction WHAT YOU'LL NEED Honesty and integrity - always doing the right thing for our clients Passion for service and a dedication to client satisfaction A curious nature that seeks to understand the root of the issue Focused on delivering on our promises Willing to do whatever it takes to always bring our best work Unafraid to move with speed and efficiency to make things happen A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community Bonus Points (highly valued, but not required): Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04) Prior use of Salesforce or another customer relationship management software Bachelor's Degree ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Posted 1 week ago

Support Engineer II-logo
Support Engineer II
Seacoast National BankStuart, FL
Location: Stuart, FL Job Summary We are seeking a skilled and motivated Support Engineer II to deliver enterprise-level technical support to our bank associates. In this role, you will diagnose and resolve software, hardware, and network issues, assist with application installations, and provide both remote and on-site support. You will communicate via email, ticketing systems, and phone, offering timely solutions and clear guidance. This position requires travel to various Seacoast Bank locations across Florida, with travel expected 25%-50% of the time, including occasional overnight stays. Key Responsibilities Asset Management: Manage IT assets using ServiceNow, overseeing the full lifecycle from procurement to retirement. Maintain inventory, stockrooms, and perform audits using barcode scanning. Hardware Support: Deploy, maintain, and troubleshoot laptops, desktops, servers, and peripherals. Track warranties, leases, and depreciation. Ticket Resolution: Resolve escalated tickets from Support Engineer I and mentor junior team members. Technical Troubleshooting: Diagnose and resolve issues related to VPN, Windows 10/11, Office 365, and other desktop/laptop environments. Application Support: Install, configure, and troubleshoot bank-specific and productivity applications, following vendor guidelines. Active Directory & Peripherals: Manage user accounts and support multi-functional printers, AV equipment, and other peripherals. Imaging & Deployment: Image and deploy devices to both campus and remote locations. Inventory & Logistics: Handle shipping, receiving, and inventory tracking of hardware assets via ServiceNow. On-Site Support: Provide in-person technical support and equipment installation at Seacoast Bank locations. Replace battery backups and troubleshoot network/server issues as needed. On-Call Rotation: Participate in a 24x7 on-call support rotation. Mergers & Acquisitions: Support M&A activities, which may involve extended travel and overnight stays. Issue Ownership: Take full ownership of reported issues, ensuring resolution and user satisfaction. Documentation: Maintain accurate records of technical procedures, solutions, and asset data. Collaboration: Escalate unresolved issues appropriately and collaborate with internal teams to ensure timely resolution. Customer Service: Guide users through troubleshooting steps via phone, email, or in person, ensuring systems are fully functional post-resolution. Other Duties: Perform additional tasks or project work as assigned by the department manager or team lead. Basic Qualifications Proven experience as a Support Technician II, Desktop Support, or IT Help Desk Technician II. Proficiency with the ServiceNow platform for ticketing and asset management. Hands-on experience with Windows OS, hardware, and mobile devices. Strong understanding of computer systems, AV equipment, and network fundamentals. Excellent troubleshooting, communication, and customer service skills. Ability to travel to branch and back-office locations (25%-50%), including overnight stays. Preferred Qualifications Bachelor's degree in information technology, Computer Science, or a related field. Equivalent experience (including military service) with relevant certifications may be considered. Certifications such as Microsoft, CompTIA, Cisco, or ITIL are a plus. The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. #LI-PF1

Posted 3 weeks ago

IT Support Analyst II-logo
IT Support Analyst II
Essex Property TrustLos Angeles, CA
City Woodland Hills State California Job Location Woodland Hills Regional Office Position Type Regular JOB SUMMARY: The IT Support Analyst II is an experienced technical support specialist at Essex. This role is focused on resolving technical issues and interacting with customers for incidents and service requests called in by end users across the organization. This position is integral in the Company's support offering and the candidate will be an accomplished technician with extensive experience of the technologies used at Essex. This role is responsible for supporting users across all areas of the business in a professional manner, and the candidate must be able to schedule their time efficiently and coordinate ticket resolution with end users and team members. WHAT YOU WILL DO: Service Delivery Respond to all incidents and service requests in a timely manner, achieving service level agreements (SLAs) as established for the department. Troubleshoot any Essex hardware or software item that is not performing as expected by the end user. Clearly communicate expectations to the customer and consistently meet or exceed those expectations. Work to substantially decrease user downtime and reduce costs associated with interruptions to productivity. Escalate complex issues that are keeping service tickets from being completed on time. Take ownership of issues/tickets and if necessary, involve and coordinate additional resources and follow-up with end users to ensure satisfaction of service. Assist a non-technical user community, providing informal training on new devices and software as needed. Work with Service Desk team to learn new skills and proactively identify potential issues. Uphold Essex's commitment to service excellence. Technical Duties Perform installs, moves, add, or changes to the equipment and end user devices for the organization. Install, test, and demonstrate software packages for end-users. Answer user questions and solve system, application software, and hardware problems; escalate as needed. Use ticketing system to provide updates on assigned tickets within 3 days. Follow provided documentation as needed to complete ticket assignments. Other duties as assigned. WHAT YOU WILL NEED: 5+ years of related experience is preferred. A+ certification or Microsoft Certification is preferred. Advanced technical knowledge of computers and peripherals. Advanced understanding of networking standards, troubleshooting, security. Experience with current Windows & Office versions. Prior Macintosh experience is preferred. Experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting. Oral and written communication skills. Ability to work well with others in a team environment. Ability to mentor members of the team. WHAT THE JOB REQUIRES: Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers. This role demands availability for five days each week from Tuesday through Saturday. Entails in-person office requirements for a minimum of 2 days per week: Tuesdays and Wednesdays, located at Essex's corporate office in Woodland Hills. Must be able to lift 40lbs and be able to move equipment as needed. Occasional travel to Essex properties and corporate locations. WHAT YOU WILL BRING TO THE TABLE: Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%. Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career. The pay range for this position is $31.25 - $43.75 per hour. New hires generally start between $31.25 - $37.50 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs. This role is also eligible to participate in Essex's discretionary Annual Bonus program that is commensurate with the level of the position.

Posted 1 week ago

Sr. User Support Specialist-logo
Sr. User Support Specialist
Contact Government ServicesArlington, VA
Sr. User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,965 - $109,728 a year

Posted 30+ days ago

Route Sales Support Driver-logo
Route Sales Support Driver
VestisYakima, WA
Overview: The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful "RSSs" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and pension. Employees are eligible for 40 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year. Compensation: The hourly rate for this position ranges from $23.86 to $23.86, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Experience: Travel Requirements: Education: High school degree or equivalent License Requirements/ Certifications: Location: Tacoma, WA Surrounding Cities: Puyallup, WA Federal Way, WA Lakewood, WA Olympia, WA Vestis is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Posted 1 week ago

Cloud Support Specialist-logo
Cloud Support Specialist
HomeServe USANorwalk, CT
Position Overview: The Cloud Support Specialist is responsible for designing, implementing, and optimizing Microsoft 365 collaboration tools and video conferencing solutions. This role ensures seamless communication and collaboration across the organization by leveraging Microsoft Teams, SharePoint, OneDrive, Exchange Online, and integrated video conferencing platforms. The specialist will work closely with IT teams, end-users, and vendors to enhance the digital workplace experience and maintain high availability, security, and performance of collaboration solutions. Provide end-to-end technical support for VIP users, including hardware, software, mobile devices, and conferencing systems. Responsibilities: Collaboration & Productivity Tools (Microsoft 365): Design, configure, and administer Microsoft 365 collaboration tools, including Teams, SharePoint, OneDrive, and Exchange Online. Architect and implement innovative solutions for Microsoft 365 platforms, optimizing functionality, security, and user experience while aligning with business objectives and industry best practices. Implement governance policies, security best practices, and compliance measures for Microsoft 365 applications. Provide advanced troubleshooting and technical support for Microsoft 365-related issues. Monitor and optimize the performance of Microsoft 365 applications to enhance user experience. Conduct training sessions and create documentation to improve adoption of collaboration tools. Video Conferencing & Unified Communications: Deploy, manage, and support enterprise video conferencing solutions, such as Microsoft Teams Rooms, Zoom, Webex, or other integrated platforms. Oversee meeting room technology, including audiovisual (AV) hardware, cameras, microphones, and conferencing software. Maintain and optimize virtual and hybrid meeting experiences for employees, executives, and external stakeholders. Troubleshoot and resolve technical issues related to video conferencing and AV setups. Collaborate with facilities and IT teams to design and upgrade conference room technology. Executive Meeting & Event Support: Set up and support video conferencing, presentations, and remote collaboration tools for executive meetings and boardrooms. Provide real-time IT assistance during high-profile events, ensuring a seamless experience. Perform pre-meeting checks to guarantee all AV equipment and network connections are fully functional. Integration & Automation: Automate collaboration processes using Power Automate, Power Apps, and scripting tools (PowerShell, Graph API). Integrate third-party applications with Microsoft 365 and video conferencing platforms to enhance productivity. Work with security and compliance teams to ensure data integrity, DLP policies, and access controls. Monitoring & Reporting: Monitor system health, usage trends, and performance metrics for collaboration and video conferencing tools. Generate reports and provide insights to optimize usage and cost efficiency. Stay updated with new Microsoft 365 and video conferencing features, releases, and best practices. Essential Functions: Essential Job Function % of Time on Function Technical Support & Troubleshooting % 30 Automation & Scripting % 30 Customer Assistance & Guidance % 20 Deployment & Configuration Support % 20 Total 100% Job Requirements: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 5+ years of experience managing Microsoft 365 collaboration tools and enterprise video conferencing solutions. Microsoft 365 Certified: Teams Administrator Associate required Microsoft 365 Certified: Enterprise Administrator Expert required Microsoft Certified: Power Platform Fundamentals preferred AVIXA Certified Technology Specialist (CTS) preferred Managerial experience including overseeing team performance, setting goals and driving process improvements would be a plus. Expertise in Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online administration. Extensive Microsoft 365 licensing knowledge, usage monitoring for adoption, and change management. Experience with AI tools like CoPilot to enhance productivity, streamline workflows, automate tasks, and support data-driven decision-making. Experience in migration projects, including transitioning file servers to Teams/SharePoint and implementing retention strategies. Strong knowledge of video conferencing platforms (Teams Rooms, Zoom, Webex, Poly, Crestron, etc.). Proficiency in PowerShell scripting for Microsoft 365 administration and automation. Experience with identity and access management (Azure AD, MFA, Conditional Access). Familiarity with network and AV infrastructure supporting video conferencing. Excellent troubleshooting, communication, and project management skills. Strong problem-solving and analytical skills. Ability to communicate technical concepts to non-technical stakeholders. Detail-oriented with strong organizational skills. Ability to work in a fast-paced and dynamic environment. Commitment to excellence and a drive for outstanding performance. Minimum Physical Requirements: The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low. Salary Range: $74,012.70 - $115,000 Annual Bonus Potential: 5% HomeServe USA is an equal opportunity employer. #HUSA #LI-NM1 #LI-ONSITE

Posted 4 weeks ago

Daycare Food Manager And Staff Support-logo
Daycare Food Manager And Staff Support
The Learning ExperienceWixom, MI
Benefits We Offer: Paid Time Off: Vacation / Sick / Personal and Holidays Flexible Schedule Education / Training assistance CDA - Child Development Associate Generous Employee Discounts and Childcare Benefits Competitive Salary Bonuses / Awards Referral Program You will: Plan, prepare, and cook healthy and delicious meals for preschool children that meet proper nutritional requirements. Maintain and track food allergies for each child in our center, ensuring their safety, and communicate any identified allergies to teachers daily with every food delivery. Follow proper food safety, handling, and sanitation procedures to ensure food is stored properly. Collaborate with the Center Leadership team to purchase all necessary food and supplies and keep inventory records as local and state agencies require. Provide excellent customer service and a positive attitude towards parents and children, listen, and communicate effectively. Be flexible and adaptable to the daily business needs of a childcare center. If you have: A High School Diploma or equivalent. 1+ year of experience in food preparation and cooking. A food handling certificate or the ability to obtain one within 90 days of hire. The ability to lift a minimum of 25 lbs. We encourage you to apply now to become a Preschool Food Manager and Staff Support! Join our team at The Learning Experience and help make a difference!

Posted 3 weeks ago

Sr. Associate, Customer Support-logo
Sr. Associate, Customer Support
Element Fleet Management Corp.Baltimore, MD
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We are looking for a Sr. Associate, Customer Support to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! Are You: Self-motivated and show initiative to act and accomplish objectives? Organized and ensure high-quality results in your work? As the Sr Associate, Customer Support you will focus on identifying, evaluating, and acquiring new or used vehicles for a dealership or fleet. This involves building relationships with vendors, conducting market research, analyzing vehicle valuations, and negotiating purchase agreements. A Day in the Life Receive orders from clients Searches dealer inventory Reviews and sends quality offers to clients Manages workflow from order submission through delivery Provide consultative input regarding alternative vehicles and ordering methods for most effective and efficient delivery of complete vehicles (Turn-key with upfit complete) Arranges addition of upfitting throughout the order process & / or post-delivery. Provides insight and consultation on the status of dealership inventory Build and maintain relationships with vendors, and other key stakeholders. Provide support to licensing related inquiries where unusual documentation may be requested as well as in-flight support for transportation issue resolution Support departmental initiatives for best acquisition polices Provides full order resolution support in collaboration with FPS for vehicles purchased from dealerships Requirements Bachelor's degree, preferred or three to five years related experience, or equivalent industry experience Fleet or mechanical experience( with upfit) preferred Ability to work effectively in a business environment characterized by complexity, ambiguity, and rapid change. Strong industry knowledge and familiarity with current state restrictions/laws pertaining to leased vehicles Microsoft office suite proficiency Demonstrate strong communication skills Demonstrate and ability to manage multiple simultaneous projects in an organized fashion. Excellent interpersonal communication, change management and presentation skills (written and verbal) at all levels. Proven problem-solving skills with an analytical and inquisitive approach Internally, this role is referred to as Senior Associate, Acquisitions ( Out of Stock-Non Upfit)* The hiring base salary range for this position is $49,100 to $67,500 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location What's in it for You A culture of innovation, empowerment, decision-making, and accountability Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Know Your Rights: Workplace discrimination is illegal

Posted 2 days ago

Senior User Support Specialist-logo
Senior User Support Specialist
Contact Government ServicesAnniston, AL
Senior User Support Specialist Employment Type:Full Time, Senior-level /p> Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. 4+ years demonstrated ability to set up and disable Zoom.gov accounts. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). Demonstrated ability to resolve issues with Zoom. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: Must have an undergraduate degree. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. Must be a US Citizen upfront. Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $56,696.64 - $72,895.68 a year

Posted 30+ days ago

Sr. User Support Specialist-logo
Sr. User Support Specialist
Contact Government ServicesEl Paso, TX
Sr. User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,965 - $109,728 a year

Posted 30+ days ago

Support Operations Associate I-logo
Support Operations Associate I
Alarm.com IncorporatedBloomington, MN
Do you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If you answered yes, we are looking for you to join our Alarm.com contact center. In this role, you will provide phone-based technical support for our dealers by helping them ensure devices in end user's homes and businesses are functioning properly. Prior technical knowledge is not required; however, technical curiosity and a willingness to learn are key to your success in the role. In fact, candidates without previous technical support experience are strongly encouraged to apply; we see great success in candidates coming from retail, food service, and hospitality industries that are looking to make a career change. RESPONSIBILITIES Provide exceptional phone-based customer support regarding Alarm.com products and services Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service. Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing Collaborate with other team members to ensure on-going improvements in quality and service Have fun in a stimulating and fast-paced environment in which you'll never be bored and you're constantly learning Other duties as assigned In joining the technical support team, you will learn about: Alarm.com's products, services, and devices by participating in extensive in-house training sessions and having hands-on experience in setting up a complete Alarm.com system The security industry, Alarm.com's business model, marketing strategies, and how we work together with the dealers CUSTOMER SUPPORT ASSOCIATE REQUIREMENTS Strong customer service orientation and disposition Interest in technology (although prior related technology expertise is not required) Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern Demonstrated experience with logical thinking and problem solving Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word) Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus! A self-starter who is able to operate independently, within a team environment Bachelor's Degree, preferred Phone-based support skills, preferred This is a hybrid position that requires you to work in-person from our Bloomington, MN offices. WHY WORK FOR ALARM.COM? While providing unprecedented service, our team also focuses on making work fun! No matter what your interests are you will find like-minded people at Alarm.com. You can be a part of our amazing community that includes monthly game nights (D&D, Azul, Splendor), nerf wars during the workday, themed potlucks, group outings, trivia nights, and countless other activities. We even have a casual environment (yes, you really can wear jeans to work every day!) Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team! Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business. Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting. Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other social events! COMPANY INFORMATION Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. For more information, please visit www.alarm.com. COMPANY BENEFITS The pay range for this opportunity is $21.00 - $22.00/hr. In addition, this position is eligible for an annual discretionary bonus and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package! Alarm.com is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision. Notice To Third Party Agencies: Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com. #LI-TG1 #LI-Onsite

Posted 3 weeks ago

Senior User Support Specialist-logo
Senior User Support Specialist
Contact Government ServicesDenver, CO
Senior User Support Specialist Employment Type:Full Time, Senior-level /p> Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. 4+ years demonstrated ability to set up and disable Zoom.gov accounts. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). Demonstrated ability to resolve issues with Zoom. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: Must have an undergraduate degree. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. Must be a US Citizen upfront. Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $56,696.64 - $72,895.68 a year

Posted 30+ days ago

Lab Services Specialist/Member Support Specialist-logo
Lab Services Specialist/Member Support Specialist
One MedicalSan Francisco, CA
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Services Specialist/Member Support Specialist at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment An active phlebotomy certification to practice in CA Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $25.25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/ This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7.30am and 6.30pm in San Francisco. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program- Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs- Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance- One Medical pays 100% of the cost of Basic Life Insurance Disability insurance- One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance- Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription- An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds- Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Posted 1 week ago

Support Center (Service Desk) Manager-logo
Support Center (Service Desk) Manager
Contact Government ServicesHuntsville, AL
Support Center (Service Desk) Manager Employment Type:Full Time, Mid-level /p> Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Qualifications: Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science. Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Demonstrated experience re‐engineering or setting up service desks according to industry best practices. Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment. Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity. Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships. Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness. Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques. Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs. Demonstrated experience developing a customer care philosophy that ensures customer satisfaction. Demonstrated experience analyzing service desk performance through various statistical and reporting methods. Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy. Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $57,400 - $73,800 a year

Posted 30+ days ago

Direct Support Professional - Pine Ridge (Sun, Mon, Wed: 7Am-7Pm)-logo
Direct Support Professional - Pine Ridge (Sun, Mon, Wed: 7Am-7Pm)
ChimesPikesville, MD
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Set Pay Rate: $20.25 per hour Core Responsibilities (Applicable to All DSP Roles) Provide direct support and supervision to individuals to ensure safety, engagement, and well-being. Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation. Implement and follow individualized care plans, supporting each person's goals and skill development. Administer medications accurately and in compliance with agency policies and regulations. Ensure a safe, clean, and organized environment, adhering to health and safety protocols. Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation. Maintain accurate documentation of daily activities, progress, incidents, and other required reports. Foster community integration by facilitating participation in activities, events, and social interactions. Maintain open communication with supervisors, team members, and external service providers. Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations. Work a flexible schedule, including evenings, weekends, and holidays, as needed. Treat all individuals with dignity, respect, and kindness. Role-Specific Responsibilities Day Program DSP Engage individuals in structured activities that promote learning, socialization, and skill development. Monitor and support individuals throughout the day, ensuring active participation in program activities. Transport individuals to and from program activities and community outings. Collaborate with the day program team to enhance service delivery and improve outcomes. Residential DSP Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking. Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences. Monitor and report any health concerns, ensuring medical appointments are scheduled and attended. Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care. Floater DSP Adapt to different home and program environments, providing coverage as needed. Be flexible and responsive to staffing needs, traveling between various locations as assigned. Ensure consistency in care and documentation across different program sites. Remain awake and alert during overnight shifts, conducting scheduled safety checks. Requirements Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred. Certifications: Must obtain and maintain active certifications in: Certified Medication Technician (CMT) CPR/First Aid Mandt (or other crisis intervention training) Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential. Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team. Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks. Other: A valid driver's license and an acceptable driving record as determined by agency policies. Additional Information DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge. This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect. Work schedules may vary and can include evenings, weekends, and holidays to meet program needs. What's in it for you? Total Rewards Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" And More! #CMD410

Posted 30+ days ago

Adult Residential Support Professional - Part-Time Every Other Weekend-logo
Adult Residential Support Professional - Part-Time Every Other Weekend
Lutheran Social Services Of Wisconsin And Upper Michigan IncEau Claire, WI
LSS is an Equal Opportunity Employer (EOE).

Posted 30+ days ago

Field Operations Support Assistant-logo
Field Operations Support Assistant
Service Corporation InternationalBrownsville, TX
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. JOB RESPONSIBILITIES Prepares death certificates, prayer cards and related documents Completes required permits and or certificates Prepares and processes Veteran's Paperwork Prepares marker monument placement paperwork Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules Prepares and distributes daily schedules, reports, and documents Receives and processes payments and contracts Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers Orders office supplies Oversees the processing of installation orders to grounds and maintenance departments Processes accounts payable transactions Assists with the preparation of obituaries Assists Location Management, Sales, Family Service Counselors and payroll as needed Acts as backup to Receptionist Greets family members and friends Communicates client family's needs promptly and accurately to the appropriate staff member Conveys a sense of concern and empathy with client family members at all times Responds to customer inquiries via telephone, internet and in person Maintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education High School or equivalent Experience 1 - 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality Postal Code: 78521 Category (Portal Searching): Administration and Clerical Job Location: US-TX - Brownsville

Posted 1 week ago

Legal Support Specialist-logo
Legal Support Specialist
Contact Government ServicesFort Smith, AR
Litigation Support Specialist Employment Type:Full-Time, Mid-level /p> Department: Legal CGS is looking for a Litigation Support Specialist to provide high-level secretarial and legal support to a group of attorneys. The candidate will be responsible for assisting attorneys from the onset of cases through post-trial. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Handles scheduling and travel arrangements. Schedules court appearances, depositions, arbitrations, mediations, client meetings and conference calls; arranges business itineraries and coordinates lawyers' travel arrangements; processes travel reimbursement, maintains calendar and due dates for lawyers as required Sorts, reads and annotates incoming mail and documents as required. Answers phones and directs callers to appropriate persons as circumstances warrant Types and composes general correspondence, memos, legal documents, faxes, reports, etc. from various sources (e.g., handwritten notes, tape dictation). Responsible for accuracy and clarity of final copy. Ensures that all correspondence or other documentation is dispatched in a timely manner (via mail, messenger, express delivery services, etc.) Prepares draft documents such as briefs, complaints, motions, subpoenas, summonses, using firm templates and information from attorneys. Prepares motion binders and special working binders Coordinates multi-document filings in Federal, Circuit and State courts, including E-filings Establishes and maintains filing and records, in both hard copy and electronic formats. Enters lawyers' time as needed and sends to accounting by month-end deadlines. Prepares client billing as required Assists with the discovery process, including preparing for deposition, propounding and responding to written discovery and preparing for expert discovery Oversees and conducts document reviews; prepares documentation regarding criteria changes; tracks and reports on review progress and results Performs analytical tasks, including preparing witness interview memoranda, reviewing and summarizing documents and deposition and court transcripts and creating and using substantive coding tools Performs and oversees both simple and complex cite checking and proof reading of briefs and other legal documents Assists with trial preparation, including creating trial notebooks, identifying and organizing exhibits, coordinating witness schedules, maintaining trial calendars and communicating effectively with opposing counsel and courtroom staff Assists with printing, scanning, organizing exhibit binders, preparing UPS labels and certified letters Assists with other department activities as needed, and performs additional duties and responsibilities as assigned Qualifications: Bachelor's Degree or equivalent experience preferred Minimum 10 years of experience as a legal secretary, working in a business law practice with exposure to litigation Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document -management and other office technologies, expertise in e-filing Exceptional computer skills with the ability to learn new software applications quickly Ideally, you will also have: Established understanding of litigation laws as they relate to individuals, partnerships and corporations. Proficiency with rules for court document filings Comprehension of a variety of legal court documents, including complaints, answers, rulings, judgments, affidavits, motions, appeals, table of contents/authorities, subpoenas, court dockets, reports, memos and correspondence Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs Strong attention to detail, organizational skills and ability to manage time effectively Excellent interpersonal skills, communication skills and the ability to collaborate well in a team Position also requires the ability to work under pressure to meet strict deadlines Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,000 - $100,000 a year

Posted 30+ days ago

Deployment Support Operations Planner And Analyst-logo
Deployment Support Operations Planner And Analyst
Booz Allen Hamilton Inc.Johnston, IA
Deployment Support Operations Planner and Analyst The Opportunity: As an expert in transportation and mobility operations, your unique skill set inspires you to think bigger, push further, and ask questions others don't. We need your extensive industry knowledge and advisory skills to help solve some of our clients' most complex problems and find solutions that keep our nation safe. As a Deployment Support Operations Planner and Analyst, you'll bring your transportation and mobility expertise to determine and assess operational deployment readiness requirements and backgrounds to collaborate with thought leaders in multinational, Joint, Army, and commercial agencies on projects for unit movement operations. You'll use your skills as you plan, organize, and supervise the preparation and execution of unit movement and deployment operations. Work with us to assist clients in planning and conducting unit movement operations and operational maneuvers. Further your career while creating mission-forward solutions that matter. Join us. The world can't wait. You Have: 10+ years of experience executing Mobilization Operations, Deployment Operations, Sustainment Operations, Redeployment Operations, Combat Training Center (CTC) rotations, Deployment Readiness Exercises (DRE), and Joint Event Life Cycle (JELC) exercises Experience with planning and deployments using ATP 3-35, AR 525-93, FORSCOM 55-1, and ATP 5-2-1 Experience working with an Installation Transportation Office (ITO), Corps Transportation Office (CTO), Division Transportation Office (DTO), or Composition III (COMPO III) Deployment and Distribution Support Teams (DDST) Knowledge of the Integrated Computerized Deployment System (ICODES) Ability to travel up to 25% of the time Ability to obtain a Secret clearance HS diploma or GED Completion of an Air Load Planner (ALP) or ICODES Joint Air Load Planner (JALP) Course Nice If You Have: Experience working with COMPO II State Defense Movement Coordinators and Commercial Transportation Office Experience as an air load planner Experience with Airlift Integration Interface (A2I) for air load planning and validation Knowledge of TC-AIMS II introduction, access, and functions Completion of Army Transportation School TC-AIMS II Course AMMO-62 Hazardous Material Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility. If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Posted 2 weeks ago

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Family Support Worker
Youth Advocate Program IncClarke, AL
Are you passionate about helping families and making a positive impact in your community? We are looking for a friendly and compassionate individual to join our team as a Family Support Worker. In this role, you will provide essential support and guidance to families in need, helping them navigate challenges and promote healthy development. Status: Part- Time Hourly FLSA Classification: Non-Exempt Summary of Position: Family Support Workers will provide and coordinate services for children and families as guided by Individualized Service Plans (ISP). They will adhere to the YAP wraparound advocacy model of service with the integration of interventions deemed appropriate by the ISP and maintain fidelity to both YAP's model and the interventions selected for each family. Family Support Workers will carry a caseload of no more than six (6) families each. They will report to the Supervisor and Program Director. Qualifications/Requirements: Bachelor's Degree in the field of social work, psychology, human and child development, counseling, sociology, or a related field, from a college or university accredited by one of the six regional accrediting associations of the US. Minimum of one (1) year of associated experience Excellent verbal and written communication skills Basic computer skills; knowledge of electronic health record systems is a plus Bilingual/Spanish speaking is a plus Position requires reliable transportation, valid driver's license, and current automobile insurance coverage. Benefits Available: Voluntary Dental Voluntary Vision UNUM Supplemental Benefits 403(b) Retirement Savings Plan. Employee Assistance Program Pet Insurance Direct Deposit Competitive Weekly Pay Flexible Schedule Youth Advocate Programs, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.

Posted 2 weeks ago

Waystar logo
Technical Support Analyst
WaystarAtlanta, GA
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Job Description

ABOUT THIS POSITION

As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.

WHAT YOU'LL DO

  • Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat

  • Be a problem-solver that seeks to understand the heart of each client's issue.  You are technically savvy and a thorough troubleshooter

  • Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication

  • Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

WHAT YOU'LL NEED

  • Honesty and integrity - always doing the right thing for our clients

  • Passion for service and a dedication to client satisfaction

  • A curious nature that seeks to understand the root of the issue

  • Focused on delivering on our promises

  • Willing to do whatever it takes to always bring our best work

  • Unafraid to move with speed and efficiency to make things happen

  • A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community

Bonus Points

(highly valued, but not required):

  • Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)

  • Prior use of Salesforce or another customer relationship management software

  • Bachelor's Degree

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.