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W logo
Worldwide TechServices OpenShreveport, Louisiana
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Posted 30+ days ago

Brightpoint logo
BrightpointChicago, Illinois

$16 - $18 / hour

El Hogar del Niño, now part of Brightpoint, has been a leader in providing high-quality early childhood care and education services, with an expert focus on the needs of Latinx and newly arriving families in the Pilsen community for 50 years. Brightpoint and El Hogar Del Niño believe that family is the most important asset for child and youth wellbeing, which is rooted in each organization’s commitment to early childhood care and education. Our greatest strength is our shared commitment to support strong families which create thriving children and communities. As the Classroom Support Aide , you will be responsible for assisting the Teacher or Lead Teacher in implementing classroom activities and providing physical care of the children to ensure that safety rules are observed and implemented. Candidate qualifications: High School Diploma or equivalent required. Some college coursework in early childhood education preferred. Experience working with children and families strongly preferred. Bilingual (English/Spanish) preferred. Job details: Compensation: Hourly: Range is between $16.31-$18.39 per hour, offers are commensurate with experience. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates. Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match ( more benefits details here). Location: 1710 S Loomis St,Chicago, IL 60608. Schedule: Full-time, hourly. Student Loan Forgiveness : Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF) .

Posted 6 days ago

W logo
Worldwide TechServices OpenSpringfield, Oregon
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Posted 30+ days ago

RHA Health Services logo
RHA Health ServicesCherry Hill, Pennsylvania

$18+ / hour

We are hiring for: Direct Support Professional BH- Bonus Available - Pottstown Area/PT Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The Behavioral Health Direct Support Professional (DSP) plays a vital role in supporting individuals with mental health and/or behavioral health challenges in the home and community. Working closely with each person, the DSP implements tailored services that align with the individual’s goals and desired outcomes. In this role, the DSP takes the time to understand each person’s unique background, including personal history, family, social connections, and future aspirations. Guided by supervision and direction, the DSP fosters a respectful and empowering environment. Pay rate : $18/hr. $1000 bonus : Full time staff members are eligible for a $1000 bonus paid in 3 increments: $250 after 90 days, $250 after 180 days, $500 at 1 year. Schedule : Thursday 4p-12a, Friday 4p-12a, and Saturday 8a-4p, 4p-12a. DUTIES AND RESPONSIBILITIES: Assists the person(s) receiving services in identifying and communicating his or her requests and needs for services and support. Promote and support a healthy lifestyle by educating on wellness practices and implementing strategies to prevent illness and accidents. Foster self-advocacy and encourage individual choice and decision-making aligned with personal goals. Accompany and support individuals in community activities such as work, movies, concerts, shopping, and other social outings to promote social engagement. Teach and support the development of independent living skills, enhancing self-sufficiency in daily activities. Provide safe and reliable transportation to appointments and community engagements. Foster positive relationships and inclusivity within the community, encouraging integration and a sense of belonging. Support and guide decision-making related to living arrangements, employment, and social relationships, respecting individual preferences. Assist with personal care tasks, including bathing and hygiene, as well as household chores like laundry, cleaning, and decorating, to maintain a comfortable living environment. Document all services provided to ensure accurate records and effective communication among support teams. Understand the unique challenges faced by individuals with mental health and behavioral health challenges and utilize advocacy strategies to address barriers. Connect individuals to resources that support career exploration, educational opportunities, volunteerism, and personal growth. Promote effective communication, ensuring all interactions are respectful, clear, and supportive of the individual’s needs. Administer medications when allowed by state regulations, following all safety and procedural guidelines. Maintain strict confidentiality regarding personal information, adhering to all legal and ethical standards. Perform additional duties as assigned and enhance service quality. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. MINIMUM QUALIFICATIONS: High School Diploma or equivalent Must be at least 18 years of age Meet all pre-employment screening Valid driver's license PHYSICAL DEMANDS AND WORK ENVIRONMENT: Regularly required to lift 30 lbs. Must be able to lift a minimum of 40 lbs. Must be able to pull a minimum of 25 lbs. Must be able to squat, kneel, crawl, crouch, climb, and stoop. Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls. Required to regularly stand and walk. Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting. Vision requirements include close vision, distance vision, and peripheral vision. Must be able to talk and hear. RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability. Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. We offer the following benefits to employees: Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday! Employee perks and discount program : to help you save money! Paid Time Off (full-time employees only) Health/Insurance (full-time employees only) 401(k) retirement savings program Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees) Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

Posted 30+ days ago

Maurices logo
MauricesTooele, Utah
Brand Overview: As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 1479-N Main Street-maurices-Tooele, UT 84074. Ready to help bring feel good fashion for real life™ to hometowns across North America? We’re looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we’ve helped women look and feel their best every day — making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You’ll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events!As a member of our team, you’ll provide excellent service to our customers and make sure the store looks great! And we’ll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. Location: Store 1479-N Main Street-maurices-Tooele, UT 84074 Position Type: Temporary (Fixed Term)/Part time Benefits Overview: https://www.maurices.com/benefits Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.

Posted 5 days ago

Akicita Federal logo
Akicita FederalSanta Fe, New Mexico

$50,000 - $60,000 / year

$50,000 - $60,000 a year Position Summary: Akicita Federal is seeking a dedicated and compassionate Medical Assistant to provide clinical and administrative support at the Jicarilla Service Unit in Dulce, NM. This role is critical in ensuring efficient patient care and clinic operations within a federally operated healthcare environment serving Native American communities. Key Responsibilities: -Perform routine clinical tasks under the direction of a physician or licensed healthcare professional -Prepare patients for examinations, take vital signs, and record patient history -Administer injections and immunizations as directed -Assist providers with procedures and specimen collection -Maintain examination rooms, equipment, and supplies in a clean and ready state -Document patient care in the Electronic Health Record (EHR) -Provide patient education and instructions per provider orders -Coordinate patient flow to ensure smooth and efficient clinic operations -Perform administrative duties such as scheduling, updating records, and responding to inquiries -Comply with all infection control, safety, and confidentiality policies and procedures Minimum Qualifications: -High School Diploma or GED -Completion of a Medical Assistant training program (Certificate or Diploma) -Certified or Registered Medical Assistant preferred (CMA, RMA, or equivalent) -Basic Life Support (BLS) certification (must be current and valid) -Minimum of 1 year of experience in a medical clinic or hospital setting preferred -Experience with Electronic Health Records (EHR) systems (e.g., RPMS, IHS EHR) is a plus -Must pass a federal background check and drug screening -Strong interpersonal and organizational skills with cultural sensitivity Benefits: -Paid Federal Holidays (11 per year) -Paid Sick Leave and Paid Time Off (PTO) -Health, Dental, and Vision Insurance -401(k) Retirement Plan

Posted 5 days ago

Dryer Vent Superheroes logo
Dryer Vent SuperheroesOmaha, Nebraska

$18 - $20 / hour

Benefits: Flexible schedule Training & development Bonus based on performance OiCS (Omaha Inbound Call Services) is a growing in-person call center providing professional support for businesses in the home services industry. While we do handle inbound calls, our role goes far beyond that — we serve as trusted client representatives, calendar managers, and executive-level support for service-based businesses across the region. We're currently hiring a Client Experience Coordinator & Executive Support to join our in-office team. This is a dynamic role that blends elements of customer service, administrative assistance, and executive support. You'll work closely within a team environment while also supporting leadership and clients with precision and professionalism. What You’ll Do: Act as the first point of contact for incoming client communications Assist with appointment coordination, client follow-ups, and internal scheduling Support business owners and executives with day-to-day operational tasks Maintain organized client records and call logs Contribute to team meetings and ongoing process improvements Work in a collaborative team environment to deliver seamless support to clients Who You Are: Professional, polished communicator (written and verbal) Organized, detail-oriented, and proactive Able to multitask in a fast-paced setting without losing focus A natural team player who also works well independently Previous experience in a support, administrative, or customer-facing role preferred Associate’s degree in Business, Communications, or related field preferred but NOT required Previous experience in a call center or service-based industry is a bonus Role Details: In-person position at our Omaha, NE office...partial "at home" is optional Monday - Friday daytime shifts Part-time to start (full time considered) with hourly rate pay, with growth potential Paid training provided Professional but business casual supportive team environment Why Work at OiCS? At OiCS, you’ll do more than just answer phones; you’ll build relationships, support businesses, and become a trusted extension of their brand. We believe in providing excellent service with a personal touch, and we’re looking for someone who’s excited to grow alongside us. If you're ready to bring strong communication skills, organizational know-how, and a team-focused mindset to the table, we want to meet you. Compensation: $18.00 - $20.00 per hour

Posted 5 days ago

SCO Family of Services logo
SCO Family of ServicesFarmingville, New York
Provides close supervision for individuals in accordance with the individual treatment plan. If individual is on a 1:1 supervision status, provides continual supervision as noted in plan. Completes transfer form when transferring individual's care to another staff. Participates in the individuals' program planning meetings; reviews and signs off on Annual and Semi-Annual Treatment Plans. Maintains individuals' possessions in a neat and orderly manner; communicates needs for the individuals to the management; completes documentation in accordance with program procedures. Transports individuals in a safe and comfortable manner; follows all NYS laws and agency procedures; maintains valid NYS Driver's License; completes all documentation including vehicle logs in a timely and complete manner; communicates condition of vehicles to management; ensures that the individuals have the optimum experience by not having the radio too loud, maintaining the temperature at a comfortable level, etc. Maintains the physical plant and agency property in a clean and safe manner; communicates any issues to management. Provides all other duties as needed or requested to ensure that the individuals are safe, healthy, and comfortable. Complies with OPWDD regulations and agency procedures Obtains and maintains SCIP-R certification; attends all mandatory training. Obtains and maintains AMAP certification and submits a copy of the certification to each program in which he/she administers medication. Attends all staff meetings including in-services and trainings. Demonstrates competency in all required training areas Qualifications A minimum of high school diploma or GED A clean and valid NYS driver’s license required Experience working with people with developmental disabilities/traumatic brain injured preferred Ability to complete SCIP and AMAP training SCO Family of Services is an equal employment opportunity employer

Posted 30+ days ago

C logo
CCM Health BrandMontevideo, Minnesota

$24 - $31 / hour

POSITION: Wound Care Support Nurse (CMA/LPN) DEPARTMENT: Clinic HOURS: 64 hours per pay period/ Non-Exempt WAGE RANGE: $24.19 - $31.14 GENERAL RESPONSIBILITIES: Assist the wound care provider in patient evaluations, treatments, and follow-up care. Perform wound assessments, dressing changes, and assist with wound care procedures per provider direction and established protocols. Document patient encounters, treatments, and progress accurately within the electronic health record (EHR). Provide patient education on wound management, dressing care, and prevention strategies. Coordinate with providers, nurses, and ancillary services to ensure continuity of care. Support inventory management of wound care supplies and ensure clinic readiness. Participate in cross-training and provide clinical support for specialty areas. Provide occasional rooming support in Primary Care when needed to ensure smooth clinic operations. Maintain compliance with organizational policies, infection control standards, and best practices in wound management. EDUCATION/TRAINING/EXPERIENCE: : High School Diploma or equivalent Current certification as a Certified Medical Assistant (CMA) or licensure as a Licensed Practical Nurse (LPN). Current Basic Life Support (BLS) certification. Strong clinical assessment, communication, and teamwork skills. Willingness to be cross trained in multiple specialty care areas. Preferred : Prior experience in wound care, specialty or outpatient clinic settings. Wound Care Certification (WCC, CWCA, or equivalent). Experience with electronic health record systems (Epic preferred). SKILL(S): Ability to communicate (verbal and written) effectively and professionally with clients of all ages, co-workers, practitioners and administration. Patient Education: Ability to explain complex care instructions clearly and compassionately to patients and families. Positive attitude. Ability to work well within a team and independently for any nurse-led visits. Good organizational skills. Detail oriented. Time Management: Prioritizes tasks efficiently in a fast-paced clinical environment while maintaining quality care standards. Adaptability: Willingness to learn new specialties and float between departments as needed. Technical Proficiency: Skilled in aseptic technique, wound measurement, and use of wound care products and compression therapy. Critical Thinking: Recognizes changes in wound healing or patient condition and appropriately escalates concerns. EXCELLENT BENEFITS: Paid Time Off (PTO) – up to 26 days per year Single Health Insurance premium paid in full Affordable Family Health Insurance premiums Dental Insurance Life Insurance Vision Insurance Public Employee Retirement Association of MN (PERA) On-site Child Care Center Wellness Center Membership discount CCM Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Posted 4 days ago

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AHRC Nassau CareerMerrick, New York

$14+ / hour

M-F 7a-3p 40 hours per week South Merrick Avenue location The pay scale for this position is $14.00 and up in consideration of education and/or experience Qualifications: High School Diploma or equivalent preferred. Must submit a valid NYS drivers' license, and maintain a qualified driver status throughout employment. Must have the ability to communicate and understand written and oral directives/information Primary duties and responsibilities include but not limited to: Practice and promote the agency’s mission statement and guiding principles in every interaction. Provide ongoing support to the people that live in the Community Living Services program to ensure that a high quality of life is maintained. Provide support in the areas of, for example, self-care routines, health, safety, household chores, socialization, and overall well-being.

Posted 30+ days ago

SolutionHealth logo
SolutionHealthNashua, New Hampshire
Come work at the best place to give and receive care! ​Job Description: Who We Are: Southern New Hampshire Medical Center’s Patient Care Services is a four-time Magnet designated hospital, where our nurses are deeply engaged in creating exceptional patient outcomes within a supportive work environment. Our nurses are empowered to improve patient care through shared governance and evidence-based practice. These core values are why our nurses love working here. We are dedicated to providing high-quality, compassionate care and fostering a collaborative, dynamic work environment focused on patient care excellence and nursing development. About the Job: The Critical Care Support Nurse (RN) provides expert clinical guidance and patient care to acutely ill patients. This role serves as a mentor, facilitator, and clinical expert, supporting direct care nurses and collaborating with nursing leadership to improve patient care outcomes. You’ll provide hands-on support, lead in urgent response situations, and engage in ongoing nursing education and development. What You’ll Do: Perform routine rounding for acutely ill patients to identify issues and respond accordingly. Provide expert clinical guidance and policy support to direct care nurses. Mentor and assist during emergent situations as part of the clinical care team. Offer peer support and facilitate critical event debriefings. Deliver direct nursing care for patients needing critical care interventions. Collaborate on educational and training initiatives to improve nursing practices. Maintain competence in specialized skills such as Ultrasound Guided IV Placement. Evaluate patient care outcomes and adjust strategies as necessary. Who You Are / Requirements: You have a BSN (MSN preferred) and current NH RN licensure. You bring at least five years of critical care nursing experience, with two years in a leadership role. You have expertise in clinical education, codes, and emergency response. Certification in critical care nursing (CCRN) or related specialties is a plus. Experience in pediatric care and EPIC superuser status is advantageous. Why You’ll Love Us: We offer a supportive and engaging work environment that values your contributions to patient care. Plus, enjoy a comprehensive benefits package, including: Health, dental, prescription, and vision coverage for full-time & part-time employees Short-term, long-term disability, life & pet insurance Tuition reimbursement & Nursing Student Loan Paydown Program 403(b) Retirement savings plans Continuous earned time accrual And so much more! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. Keywords: Rapid Response Nurse, Critical Care Teacher, Clinical Resource Nurse #MRP Work Shift: Part time | 24 hours/week | Day/ evening (7a-7p) - Saturday and Sunday (every weekend) SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

Posted 1 week ago

G logo
General AccountsTorresdale, Pennsylvania

$18 - $20 / hour

Direct Support Professional (DSP) – Community Support Location: Holland, PA Five days per week, 6-hour shifts (Monday to Friday) Pay Rate: $18–$20/hr (based on experience) About the Role: We’re seeking a caring, patient, and reliable Direct Support Professional (DSP) to provide one-on-one community support to a bright, curious young man who enjoys technology, learning new things, and staying active in his community. He loves visiting the library, going for walks at the waterfront, exploring the mall, enjoying ice cream and pretzels, and participating in Special Olympics activities like basketball, tennis, and track. You’ll play a key role in helping him build independence, confidence, and social skills while supporting him through daily routines and community engagement. What You’ll Do: Provide individualized community support guided by his approved ISP. Support communication, social, and coping skill development through positive reinforcement. Offer structure and gentle redirection during moments of frustration or distraction. Encourage participation in activities such as technology projects, walks, reading, and volunteer opportunities. Model appropriate social boundaries and foster independence in daily routines. Ensure safety in community settings (traffic awareness, public interactions, emergency preparedness). Document progress and collaborate closely with family and the clinical support team. Ideal Candidate Qualities: Experience supporting individuals with Autism or intellectual/developmental disabilities. Calm, observant, and confident in providing patient redirection and emotional support. Dependable and compassionate with strong communication skills. Comfortable following behavioral support plans with structure and empathy. Valid driver’s license and reliable transportation required. High school diploma or GED required; Human Services background preferred. Schedule: Coverage needed for 30 hours per week — Five days per week, 6-hour shifts (Monday to Friday) Why Join Us: Make a lasting impact by helping someone achieve personal growth and independence. Supportive team environment with consistent training and guidance. Flexible scheduling and meaningful, rewarding work. If you’re passionate about helping others live active, purposeful lives — and enjoy supporting someone who loves technology, learning, and exploring the community — apply today and be part of something meaningful! Compensation: $18.00 - $20.00 per hour

Posted 30+ days ago

SCO Family of Services logo
SCO Family of ServicesMassapequa, New York
Provides close supervision for individuals in accordance with the individual treatment plan. If individual is on a 1:1 supervision status, provides continual supervision as noted in plan. Completes transfer form when transferring individual's care to another staff. Participates in the individuals' program planning meetings; reviews and signs off on Annual and Semi-Annual Treatment Plans. Maintains individuals' possessions in a neat and orderly manner; communicates needs for the individuals to the management; completes documentation in accordance with program procedures. Transports individuals in a safe and comfortable manner; follows all NYS laws and agency procedures; maintains valid NYS Driver's License; completes all documentation including vehicle logs in a timely and complete manner; communicates condition of vehicles to management; ensures that the individuals have the optimum experience by not having the radio too loud, maintaining the temperature at a comfortable level, etc. Maintains the physical plant and agency property in a clean and safe manner; communicates any issues to management. Provides all other duties as needed or requested to ensure that the individuals are safe, healthy, and comfortable. Complies with OPWDD regulations and agency procedures Obtains and maintains SCIP-R certification; attends all mandatory training. Obtains and maintains AMAP certification and submits a copy of the certification to each program in which he/she administers medication. Attends all staff meetings including in-services and trainings. Demonstrates competency in all required training areas Qualifications A minimum of high school diploma or GED A clean and valid NYS driver’s license required Experience working with people with developmental disabilities/traumatic brain injured preferred Must be vaccinated or willing to be vaccinated for the Covid-19 virus Ability to complete SCIP and AMAP training SCO Family of Services is an equal employment opportunity employer

Posted 30+ days ago

Kiddie Academy logo
Kiddie AcademyMurrieta, California

$17 - $19 / hour

Kiddie Academy in Murrieta, California is currently seeking a dedicated and organized fully qualified preschool teacher to fill the role of Admin Support Staff member. This pivotal position will involve supporting the daily teacher schedules and ensuring the smooth running of daily operations. The key responsibilities of this role include: Providing support to teaching staff during 10-minute breaks Assisting teaching staff with lunch breaks Ensuring that teachers adhere to their schedules for timely breaks Maintaining classroom ratios Ensuring compliance with KA Health and Safety Standards in the classroom Supporting the admin team in their daily tasks To qualify for this position, you must meet the following requirements: Bachelor’s degree in business or early education-related field Minimum of 5 years experience in classroom management and customer service, familiar with Title 22 regulations Proven track record in customer service and problem-solving Excellent verbal and written communication skills Strong organizational and planning abilities Knowledgeable in safety protocols Applicants should be fully qualified with Admin Units to be considered for this role. As part of our commitment to our team members, this position offers competitive wages ranging from $17 to $18.50 per hour, along with various benefits such as health and dental insurance, vacation and sick leave, life insurance, and 401k options. It is important to note that Kiddie Academy is an equal opportunity employer, welcoming individuals from diverse backgrounds and does not discriminate based on race, color, religion, sex, age, sexual orientation, gender identity, or national origin. Kiddie Academy's curriculum is called Life Essentials . Kiddie Academy Career Why Kiddie Academy? Requirements: Qualified candidates must have knowledge of preschool educational methods, the ability to engage children, and earn their trust and attention. Additionally, candidates must have a great love and patience for children. Education and Certification Requirements: Teacher Qualifications A permit issued by the Commission on Teacher Credentialing authorizing service in the care, development, and instruction of children in a child care and development program. This can be either of the following permits: Regular Children’s Center Instructional Permit Limited Children’s Center Instructional Permit Emergency Children’s Center Instructional Permit Child Development Master Teacher Permit Child Development Teacher Permit Child Development Associate Teacher Permit (Note: This permit authorizes the holder to supervise Assistant Permit holders and an aide.) OR A current credential issued by the Commission on Teacher Credentialing authorizing teaching service in elementary school or a single subject credential in home economics, and 12 units in ECE and/or CD or two years’ experience in early childhood education or a child care and development program. Benefits: Competitive hourly pay of $17 - $18.5 (or TBD) We offer a competitive compensation packages that are based on a combination of work experience and education. Professional development opportunities Health and retirement benefits Opportunity to make a positive impact on young children's lives Be apart of a fun and loving environment that makes a difference About the Company: Kiddie Academy is a well-established and respected childcare center. We are dedicated to providing a nurturing and educational environment for young children to thrive. Join our team of passionate educators and make a difference in the lives of our students. Kiddie Academy is committed to providing high-quality early childhood education and care. Join us in making a positive impact in the lives of young children. We are one of the most trusted and innovative educational child care brands in the country, and we’re still growing. With over 330 Academies nationwide, you’ll find meaningful career opportunities at one of our locally owned and operated franchise locations and at our corporate headquarters. At Kiddie Academy, our commitment and values guide us in the actions we take every day. They capture the reasons we strive to do a better job than the day before. Because here, at any moment, we have the potential to leave an impact that lasts a lifetime. Call today to join the fun!

Posted 30+ days ago

A logo
Assisting HandsCary, North Carolina

$16+ / hour

Are you a CNA ready to grow beyond direct care? 🚀 Assisting Hands Home Care is seeking a motivated CNA for a unique office and hands-on role with room for career advancement ! 💼 What You’ll Do: Support office operations and coordinate client care Provide occasional hands-on assistance as needed Step in for CNA shifts during call-offs Deliver high-quality care, including bathing, dressing, and meal preparation Assist clients with daily tasks to ensure their comfort and well-being ✨ Requirements: CNA certification Strong organizational and multitasking skills Exceptional customer service abilities Flexibility to cover caregiving shifts as needed Comfort around pets ✨ Why Join Us? Combine office skills with hands-on expertise Work with a compassionate, dedicated team Grow with a company committed to exceptional care Unlock exciting career advancement opportunities Compensation: $16.00 per hour Assisting Hands Home Care prides itself on offering compassionate, dependable home care to their clients across the US. Their unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post maternity care for those mothers who need care after the birth of their child. Aside from the company’s mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring. According to the company’s Vice President, Gail Stout, Assisting Hands Home Care believes that the caregivers are the face of the company. “Our agencies hire caregivers that first and foremost align with our company’s core values.” Gail went on to explain that their agencies do a complete interview process of each hiring candidate. “We look for the three most important qualities in our caregivers which is professionalism, empathy, and strong communication skills.” Additionally, the agencies do a comprehensive background screening, training and verification of skill competency. “Each AHHC agency has a robust pool of caregivers but we are always looking to hire additional caregivers that meet our guidelines and criteria for caring for our clients,” Gail said. According to some of the agencies’ caregivers, Assisting Hands motivates their employees to give the best care possible. “They treat their caregivers with very high standards,” said Fatima L. She went on to say that the company strives to provide quality care to their clients for all their individual needs. “Because of this quality care it makes a great difference to all elderly clients and their families.” Some of the other comments made by various Assisting Hands caregivers are “I applaud this company for the high standards and ethics that I have witnessed…” - Julie J. “I have worked for home care companies in the past and none of them are at all like Assisting Hands Home Care. I feel like a genuinely valued employee.” Kelsey L. “What I have experienced since working at AHHC is that the company truly cares about its clients just as well as its employees. They are always willing to help and go the extra mile to meet everyone’s needs.” LaEasha G. Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed on a daily basis by both the staff and the clients. No matter what service is being provided, from light housekeeping and making meals to helping with bathing and grooming needs, caring for others with dignity and dedication is paramount to Assisting Hands Home Care which is reflected in AHHC caregivers.

Posted 3 days ago

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GT Independence CareersMedford, Wisconsin

$17+ / hour

We are looking for a Part Time DSP to work in Medford, WI. Up to 15 hours a week. Must be available every other weekend to work both AM and PM shifts. GT Independence believes it’s: Your life. Your choice. We exist to help people live a life of their choosing, regardless of age or ability. We need staff who want to live this vision with our clients. Live your life authentically and assist others to do the same! WORK ENVIRONMENT: Work is performed in the member’s living situation, a typical office setting or other community settings. Starting wage $17 per hour Flexible working hours On-the-job training Casual work attire Gas Mileage Reimbursement Wellness programs Growth opportunities QUALIFICATIONS: High School Diploma or GED, CNA Certificate welcome Skills: Teamwork, Multitasking, adaptability, communication, time-management Behaviors : Patient, compassionate, attentive, reliable, responsible, accountable No experience required, will train the right person. MUST HAVE: Valid, active driver’s license Current car insurance – minimum is liability Pass background check Will ask for copies of both driver's license and car insurance card before hiring. Must be 18 years of age and have your high school diploma or GED.

Posted 1 week ago

Lutheran Social Service of Minnesota logo
Lutheran Social Service of MinnesotaBemidji, Minnesota

$19+ / hour

LSS is dedicated to providing community-based services in the most integrated setting possible. We developed Specialized Community Supports in response to a need in our community for more options for individuals with complex needs. Pay: $19/hour $1000 Hiring Bonus* Job Summary: Positive Support Specialists (PSS) work in our ICRS programs. These are highly specialized programs in which we serve individuals with intensive medical, behavioral and mental health needs. We utilize a person-centered approach to creating a program that focuses on supporting people to reach their goals, while still considering the safety of the individual, team members and the community. Consistency and routine are key factors in the proven success of these programs. Highly trained Positive Support Specialists will assist individuals both at home and the community to participate in events and activities that are meaningful to the individual. As a PSS team member, you will also: Assist individuals to be more independent in performing essential life skills such as meal preparation, personal hygiene and navigating the community. Advocate for the people supported in areas such as rights, medical care and in the community. Complete necessary documentation and record-keeping every shift. Manage crisis situations safely and effectively - this can include potential use of manual restraints. Candidates will receive training for Positive Behavioral Supports and manual restraints in conjunction with the 245D requirements. Engage in trauma-informed care daily. What We Offer You: An excellent benefits package that includes medical, dental, life, vision, 403(b) plan with a match, wellness program, and other ancillary plans. A generous PTO plan, holiday pay, and float days. Training paid at full wage. Opportunities for continued professional development and growth within the organization. An ALIVE Workplace that is Supportive, Positive, Healthy, and Fun! A workplace that embraces diversity. An outstanding reputation. Requirements: Strong interpersonal skills with the ability to work with a variety of individuals. Must physically be able to stand, squat, bend, or walk for long periods of time. The ability to lift 50 lbs. is necessary . Knowledge of local community resources is a plus. Must be cleared by a Bureau of Criminal Affairs (BCA) background study and have a driver's license - a Motor Vehicle Check (MVR) is also required. Qualifications: Minimum education is a high school diploma, but the preference is a degree in a field relevant to this role. Minimum experience is 1-2 years of working with people with complex needs, but the preference is for 3-5 years of relevant experience. *To be eligible for a hiring bonus you must meet the following requirements: 40% FTE or greater Remain up to date on all trainings Maintain employment in good standing Work all scheduled shifts Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an Alive Workplace (Supportive, Positive and Fun) and careers that challenge, energize, and reward employees. Consider joining us!

Posted 4 weeks ago

Ketryx logo
KetryxBoston, Massachusetts

$115,000 - $145,000 / year

Job Title: LeadProduct Support Engineer Employment Status: Full-time Office Hours: Monday - Friday; hybrid schedule Location: Boston, Massachusetts Compensation: $115,000-$145,000 base + variable + equity options*OTE may be negotiated based on experience level As a Lead Product Support Engineer at Ketryx, you will play a critical role in ensuring customer success across highly regulated industries. Acting as the primary technical liaison, you will provide expert-level support, resolve complex issues, and empower customers to achieve maximum value from the Ketryx platform. You’ll work hands-on with customers, Engineering, and Product teams to troubleshoot challenges, share best practices, and contribute insights that shape the future of our product. This role is ideal for someone who thrives in a fast-paced environment, has a deep understanding of regulated software systems, and enjoys translating technical expertise into customer impact. In this position, you’ll apply your problem-solving skills and regulated-industry knowledge to help Ketryx advance its mission to impact 100 million patient lives by 2030. This position will be based in our Cambridge, MA office. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment Visas (including H-1B), F-1 visas, or Optional Practical Training (OPT) status at this time . Responsibilities Technical Support & Troubleshooting Serve as the primary point of contact for complex technical inquiries and product issues. Diagnose and resolve configuration, workflow, and integration challenges with speed and accuracy. Lead structured root-cause analysis and manage escalations to Engineering or Product teams when necessary. Product Expertise & Enablement Develop deep technical expertise in the Ketryx platform and its applications in regulated environments. Provide training sessions, best-practice guidance, and technical documentation for customers. Maintain and improve internal and external knowledge bases, troubleshooting guides, and process documentation. Customer Partnership & Success Collaborate closely with Client Operations teams to ensure technical barriers don’t impede adoption and value realization. Proactively identify opportunities for customers to optimize implementations and prevent recurring issues. Act as a trusted advisor by aligning technical support to customers’ compliance and business goals. Feedback & Continuous Improvement Capture and synthesize customer feedback to inform product roadmap discussions. Contribute to product improvement initiatives based on real-world usage patterns and support trends. Required Skills & Qualifications Bachelor’s degree in Engineering, Computer Science, Life Sciences, or related technical field, or equivalent professional experience. 3+ years of experience supporting software in regulated industries (medical device, pharmaceutical, biotech). Hands-on knowledge of quality management systems, validation processes, or compliance frameworks (FDA 21 CFR Part 820, ISO 13485, etc.). Proven experience troubleshooting and configuring complex SaaS or cloud-based platforms, including APIs and integrations. Exceptional ability to communicate technical concepts to both technical and non-technical audiences. Strong analytical and problem-solving skills with a systematic approach to troubleshooting. Excellent technical writing and documentation skills. Preferred Skills Experience with software validation protocols (IQ/OQ/PQ) and verification practices. Background in quality management system implementation or auditing. Familiarity with regulatory submission processes (510(k), PMA, CE marking). Experience with data integrity requirements in regulated environments. Previous experience in technical account management, customer success, or similar customer-facing roles. Certifications in quality management (ASQ CQE, CQA) or project management (PMP, Agile). Success Metrics Customer satisfaction and support ticket resolution times. First-call resolution rates and escalation effectiveness. Depth of product knowledge and quality of customer training. Contributions to product feedback and roadmap improvements.Documentation quality and knowledge base usage. Keywords: medical device software, software as medical device, SaMD, software in a medical device, SiMD, software validation, software verification, technical support engineer, product support, SaaS support, regulated software, compliance software, quality management systems, QMS, FDA 21 CFR Part 11, ISO 13485, software troubleshooting, customer support engineer, API integrations, cloud platforms, enterprise support, life sciences software, software validation engineer, technical account management What We Offer Competitive compensation Generous stock options possible Work in an exciting field with a positive impact on the world Opportunity to learn and grow as part of a global team Generous PTO for full-time Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster. Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!

Posted 1 week ago

Ascend logo
AscendSan Francisco, California

$120,000 - $135,000 / year

What We Do Ascend is transforming the $10 trillion global insurance industry by combining AI automation with embedded fintech. While insurance represents 7.2% of global GDP, outdated financial infrastructure like PDFs, emails, and manual reconciliation continues to slow the industry down. Ascend is the first and market-leading finance automation platform built specifically for insurance, driving the industry’s rapid digital transformation. In just three years: Trusted by thousands of insurance businesses nationwide Processes billions in transactions annually, growing 200%+ per year Built a world-class team of 50+ across San Francisco and Columbus How We Do It Ascend automates the entire insurance financial lifecycle—from collections and accounting to reconciliations and disbursements—helping businesses streamline operations and increase profitability. In the AI era, software alone is no longer enough. For decades, software costs have declined, and with AI, they’re now in free fall. As both software buyers and builders, we fully embrace this shift—it makes technology more powerful and accessible. However, businesses must also maximize monetization, and the future belongs to those that embed themselves into financial flows rather than simply selling SaaS. That’s why AI + fintech is our edge—seamlessly integrating financial automation into transactions to create real, lasting value. Customers don’t just buy software; they unlock powerful financial efficiencies with a 5–7x ROI. Why We Do It Insurance is a $10 trillion-plus industry running on legacy systems. AI alone won’t fix it, but AI-powered automation embedded into payments and transactions will. Ascend’s mission is to become the leading financial automation platform for insurance by 2030—powering the entire industry’s financial operations while transforming the way trillions of dollars move. Your Role We are looking for a hands-on, strategically minded Product Support Lead to scale our support function. This role will serve as the ultimate escalation point for complex customer issues, ensuring our customers receive timely, high-quality resolutions. You’ll balance hands-on problem solving with long-term strategy by designing processes, tools, and team structures that allow support to grow alongside the business. Responsibilities Will Include Objective #1: In your first 30 days, you will: Dive deep into Ascend’s product and support processes/tools Begin developing your strategy for the team Objective #2: In your first 60 days, you will: Have a firm grasp of our strengths and weaknesses as a product and team, with actionable recommendations for improving efficiency and resolution pathways Run key team operations, including our support system (Pylon), weekly team meetings, and escalations Objective #3: In your first 90 days and beyond, you will: Lead our team of support specialists, from daily ticket triage to 1:1s and coaching Develop and execute on our tooling roadmap in collaboration with product management Broadly own our support system, deploying your expertise and guidance to help us scale a world-class Product Support team You Might Be a Good Fit If You Are/Have Prior experience building support systems and leading support teams at early-stage companies Comfortable with the ambiguity and pace of a startup environment Strong written and verbal communication skills, with the ability to quickly understand complex subject matter and great attention to detail A background in insurance, financial services, or insurtech / fintech Experience working in our toolsets, which include Retool, Pylon, Slack, Notion, Front, and Linear Base Salary Range: $120,000–$135,000 Benefits Competitive base salary and meaningful equity in a fast-growing company 100% health premiums covered for you and your dependents 401k with employer matching options Unlimited PTO Monthly company-paid commuter benefit options Parental and family leave Lunch provided when in office Dog-friendly office! Join Ascend and be part of our mission to revolutionize the insurance industry and contribute to global financial modernization. Your leadership can make a significant impact on improving the $1T+ insurance industry. Equal Opportunity We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates to apply even if their experience doesn't precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.

Posted 1 week ago

Topstep logo
TopstepChicago, Illinois

$85,000 - $110,000 / year

Summary The Manager of Platform Support leads the team responsible for frontline technical support and client assistance for Topstep Brokerage’s proprietary trading platform. The Manager of Platform Support owns the performance, reliability, and continuous improvement of Topstep Brokerage’s client platform support function. This role ensures operational excellence, service consistency, and compliance across all client touchpoints. At Topstep, we trust our team to take accountability and drive results while embracing feedback as a means for growth and continuous improvement. Key Responsibilities Lead and mentor Platform Support Specialists, setting clear service standards and monitoring performance metrics. Oversee client support for the proprietary trading platform, ensuring alignment with operational, compliance, and risk frameworks. Collaborate closely with IT, Operations, and the Trade Desk to prioritize and resolve platform issues, enhancements, and client-impacting incidents. Develop and maintain Standard Operating Procedures (SOPs) for support, escalation, and incident management. Coordinate with the Director of Operations and Compliance to ensure support activities meet CFTC/NFA regulatory requirements. Analyze ticketing and client feedback data to identify trends, root causes, and opportunities for improvement. Support training programs to keep the team current on platform updates, features, and compliance expectations. Act as the point of contact for critical platform incidents and ensure timely communication with leadership and external vendors. Drive consistency, accountability, and professionalism across all client interactions. Participate in BCDR testing and serve as backup to the Director of Operations in system outage communications. Develop and maintain dashboards and reporting for response time, resolution rate, and client satisfaction metrics. Required Qualifications and Key Competencies Bachelor’s degree in business, finance, or IT-related field preferred. 5+ years of experience in electronic trading platform support, with at least 2 in a leadership or team-lead role. In-depth understanding of order routing, clearing integrations, and platform performance metrics. Fluency in Spanish or Portuguese required; proficiency in both strongly preferred. Excellent written and verbal communication; ability to lead under pressure. Proven ability to build and inspire collaborative, high-performing teams. Experience implementing CRM/ticketing metrics and service quality dashboards. Familiarity with CFTC/NFA requirements and escalation protocols for regulated brokerage operations. Strong analytical and problem-solving skills with a focus on continuous improvement. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations. Ability to solve practical problems via a logical, analytic approach. Computer Skills To perform this job successfully, an individual must have knowledge of electronic equipment, intermediate PC skills, knowledge of internet software and proficiency. Familiarity with Google Drive and Google Docs is a must. Computer experience/operation is required. Must have the ability to operate general office equipment. Other Skills and Abilities Ability to multitask. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines. Company Culture & Perks Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. 10 Company paid Holidays and generous Family Leave. Paid time off is accrued monthly. Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness. New Hire Base Salary Range $85,000-110,000 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Equal Opportunity Employer Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws. Interested in the role? Apply today with your resume and cover letter! At this time immigration sponsorship is not available for this position (including H-1B, STEM OPT training plans, etc.).

Posted 1 week ago

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Dynamic PC Support Techician

Worldwide TechServices OpenShreveport, Louisiana

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Job Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

 

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

 

  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all activity in an accurate and timely manner
  • Understand all Safety policies and guidelines and work within the guidelines of policies daily
  • Additional requirements may exist if offer of employment is extended
  • Other duties may be assigned to meet business needs

 

Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
  • Previous customer service experience is a plus

 

Certifications and/or Qualifications:

  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Driver’s License and reliable transportation with valid registration and adequate insurance

 

Skills:

  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs
  • Must own a basic repair tool kit

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