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S
SESChennai, IN
Senior Support Engineer (RF) Role description summary As a Senior Support Engineer RF, you will be a customer-focused professional that provides leadership and technical expertise in the support of SES customers and services. You are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, driven to provide an extraordinary customer experience, and willing to assist and help other team members reach their highest potential. primary responsibilities / key result areas 24x7 shift Availability (Shared responsibility): With the support of the support engineer RF, ensure 24/7 coverage for operational escalations and collaboration. Ensure all events are properly documented, escalated and reported. Additionally, handle day-to-day escalations. Initiate timely technical and management escalation as required. Customer Carrier Activation (Shared Responsibility): Engage professionally to activate customer RF carriers in accordance with established procedures, document key information requirements, and ensure a positive customer experience. Incident Creation (Shared Responsibility): Created Incidents for customer reported problems, alarms, or observed spectrum issues. Incidents will be clearly and properly documented with in our ticketing system. Communication Skill: Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues. Monitoring Skills: Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA) Troubleshooting and Platform awareness: They lead the troubleshooting efforts for complex RF-related issues along with the platform team, should have knowledge of multiple platform (Gilat /HNS / iDirect / Comtech) conducting root cause analysis and implementing solutions to prevent recurring problems. Interference Mitigation: Senior RF Engineers identify and mitigate RF interference issues to maintain the integrity and reliability of wireless communication links. Cross-Functional Collaboration: Senior RF Engineers collaborate with other engineering teams, such as software, hardware, and network engineers, to ensure seamless integration of RF systems with overall product designs. Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision Documentation and Knowledge Sharing: Senior RF Engineers maintain detailed documentation of RF designs, test results, and troubleshooting procedures. They actively participate in knowledge sharing to foster continuous learning within the team. Mentoring and Training: They provide mentorship and training to junior RF engineers to develop their skills and knowledge in RF and Platform engineering. competencies RF Theory and Technical Proficiency: Proficient in RF theory with hands-on experience using spectrum analyzers, digital signal processors, and RF equipment. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Analytical and problem-solving skills: - Able to think through problems to find solutions and able to extract crucial information from data and identify the most probable causes of the problem and develop workable solutions to problems. Teleport infrastructure knowledge: Understanding of Teleport Infra, various devices and its functionality. Able to diagnose the root cause and ultimately suggest the solution to customers based on their reported incident Eagerness to learn: -Ready to acquire new knowledge and development happening in Satcom. Displays urge to adopt new technologies, products / services and ideas. Focused on learning newer Satcom technologies like HTS/LEO/ MEO Qualifications & Experience Required Bachelor's degree in Telecommunications, Information Technology, or related field. 10+ years of technical support experience in satellite, wireless communications, or network operations environments Hands-on experience with spectrum analyzer, DSP, satellite communication equipment Knowledge of signal flow and RF theory Knowledge of satellite platform - Gilat / iDirect / HNS / Comtech etc. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Juniper (JNCIS or JNCIP) or Cisco Certified Network Associate (CCNP) Certification Technical support experience in a networking operations environment GVF certification Proven experience in satellite broadcast, VSAT, or satellite teleport. Microsoft Applications Proficiency (Access, Excel, PowerPoint, Outlook, Visio, Word) Fundamental knowledge of Network Management Systems (Compass, Dataminer, EM7, HP OpenView, Nagios, Netcool, SATNMS, ZenOSS) "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."

Posted 2 weeks ago

Support Supervisor-logo
Tory BurchQuil Ceda Village, WA
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day In The Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence. To Land This Role: 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Must be at least 18 years of age Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 19.00 USD - 23.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Posted 30+ days ago

Senior IT Support Engineer-logo
BoxNew York, NY
WHAT IS BOX?   Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.   WHY BOX NEEDS YOU  Box IT End User Services' primary role is to provide technical services and support to all employees world-wide.  We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support.  Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.    The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry.  As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible.  You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people.  Your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving end-user technology decisions that will impact Boxers around the world.   WHAT YOU'LL DO  Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc. Procurement, asset and inventory management for all IT hardware and software Cross-departmental collaboration with teams like Facilities, Sales, and Engineering, Information Security, Enterprise Team, Managing IT communication between headquarters and remote office Perform system imaging, application configurations, and security policy enforcements Daily onsite office support   WHO YOU ARE  We are an AI-first company. This means you approach your  work  with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. High energy and passion for your work and achievements Excel at everything you put your heart and mind to Willingness to go above and beyond Excellent verbal and written communication skills  Excellent teamwork skills Working knowledge of Windows and OSX operating systems Working knowledge of Lenovo and Apple hardware Knowledge of networking concepts Lead complex initiatives to scale and transform the business  5+ years of working experience in an IT Support role Must be comfortable going into the NYC office 5 days a week   Desired Skills / Knowledge / Experience Technical certification in desktop operating systems (Mac and or Windows certification a plus) Comprehensive understanding of networking (Network certification a plus) Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus) Experience leading large, complex enterprise initiatives on a global scale (PMP certification a plus)   Education Demonstrate that you continue to keep your knowledge and skills up to date (desired) Optional: B.S. in a computer-related field preferred, but not required.   At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!   EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond.   Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here .    Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here .    For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits , check out our healthcare benefits and additional Box Benefits + Perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision .  United States Pay Range $69,000 — $86,500 USD

Posted 3 weeks ago

Sr. Product Support Specialist (Platform)-logo
BoxAustin, TX
WHAT IS BOX? Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.   WHY BOX NEEDS YOU It's an amazing time to be working at Box and transforming the content management landscape cannot be done without providing best-in-class support for our developers, administrators, and end users. In this role, we support our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, and committed. We provide innovative and creative solutions and break through walls to solve our customers' problems. We do not follow scripts.  WHAT YOU'LL DO  In this role, you will become an expert on an area of the Box product suite and grow knowledge overtime. You will work on customer-facing activities like troubleshooting and supporting them to optimize their use of Box. You will learn how our largest customers use Box on a day-to-day basis and you will become the voice of the customer to our Product Teams. You will collaborate directly with not only our users but also with other internal teams such as Customer Success Managers, Engineers, Implementation Consultants, and Product Managers to optimize our service. You will develop technically and professionally with these internal connections and benefit from supplemental training on topics and opportunities such as tooling, web development, project management, and personal development. WHO YOU ARE  You are curious, resourceful, and enthusiastic about helping others. You are the type of person that likes to take things apart and rebuild them to see how they work. You enjoy learning new technologies. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self-starter and can easily motivate yourself when given a project or a task. While you may never have considered a role in technical support, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs.   HERE'S THE FINE PRINT: 2+ years experience in Product Support, Developer Support, or a similar role a plus. You are technically savvy with a curiosity for how software works and passion for innovation. You desire to become a troubleshooting guru, specializing in API- or integration-related product features with the ability to address complex customer issues by reading documentation, building test apps and scenarios, taking note of reproducible steps, and collaborating with others. You are an articulate communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers. You’re passionate about contributing to the ongoing learning and success of your team, and the company, through mentoring and sharing feedback. You’re able to intuit customers' needs and advise on ways to improve their organization’s performance with Box with the advanced knowledge you will gain. Demonstrated ability managing priorities and adapting in a fast-paced environment. You have a high degree of self-awareness, are adaptable in changing environments and can maintain composure – you model this for your team. You can write code in at least one language to gather data from web services and use it for your own purposes. You understand web services, including transport protocols (primarily HTTP), common data formats (JSON), and standard API patterns (e.g. REST), with experience using Postman and Enterprise Event Management software being a plus. Project Management experience is a plus! We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!   EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here .  Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here .  For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits , check out our healthcare benefits and additional Box Benefits + Perks . In accordance with OFCCP compliance, here is the  Pay Transparency Provision .  United States Pay Range $55,000 — $60,000 USD

Posted 1 week ago

Field Support Representative - FL-logo
Sidecar HealthTallahassee, FL
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen. The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common-the desire to fix a broken system and make it more personalized, affordable, and transparent. If you want to use your talents to transform healthcare in the United States, come join us! Must reside in Florida for consideration About the Role Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare. As a Field Support Representative, your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need in Florida. Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits. What You'll Do Visit our clients onsite across Florida and support members in navigating their Sidecar Health plans Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails Provide excellent customer service in a timely and positive manner Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails Provide excellent customer service in a timely and positive manner Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience What You'll Bring Access to reliable personal transportation and willingness/ability to drive across Florida as necessary to service groups and members on-location (we will compensate for travel expenses) Reliability, strong communication, and accountability that enables you to work successfully and independently Ability to problem-solve in real-time, turning issues and complaints into solutions and wins Ability to teach members about Sidecar Health best practices Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement) Strong empathy and relationship skills Reliable transportation and willing to drive up to several hours to visit groups in the field Open schedule availability Bilingual (preferred) Healthcare and/or insurance experience (preferred) What You'll Get Competitive salary and equity package Comprehensive Medical, Dental, and Vision benefits A 401k retirement plan Paid vacation and company holidays Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S. Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected salary range for this position is $42,000 - $52,000.

Posted 30+ days ago

Support Associate-3-logo
Tory BurchBranson, MO
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Occasional overnight travel may be required Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 15.00 USD - 17.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Posted 3 days ago

Product Support Logistics Specialist-logo
Applied Research Associates, Inc.El Segundo, CA
Are you ready to work on mission-critical projects that directly impact national security and sustain advanced space systems? Then we are seeking your expertise in product support strategy, logistics, and system sustainment to join our dynamic team. The Analytical Solutions Division (ASD) of Applied Research Associates (ARA), Inc., www.ara.com is seeking a full-time Product Support Logistics Specialist to provide support to a customer, on-site in El Segundo, CA. In this role, you will provide critical support for program acquisition lifecycle planning and systems while ensuring mission-critical space systems remain operational. Your expertise will be instrumental in managing product support strategies, coordinating sustainment activities, and implementing the twelve (12) DoD Product Support Elements (PSE) within Space Systems Command (SSC). The Product Support Logistics Specialist must have experience and an in-depth understanding of the environments that include ground, near-space, space, and any system that operates in the SSC/SZ-BC environment. This is a contingent position. What you'll do as a Product Support Logistics Specialist: Provide comprehensive support throughout the acquisition lifecycle-including design, development, testing, production, sustainment improvement modifications, and system disposition. This covers systems engineering, architecture development, decision making, and integrated logistics planning and execution. Develop, deliver, and refine logistics operations to ensure seamless continuity from product development to sustainment. Manage military airlift cargo using the government transportation network and billing process, requiring intimate knowledge of Financial and Air Clearance Transportation System (FACTS) and Defense Enterprise and Accounting Management System (DEAMS). Providing product support to various space systems, including but not limited to Development Security Operations (DevSecOps) rapid prototyping initiatives. Develop and maintain technical order management and maintenance activities (TOMA). Collaborate with various teams such as engineering, finance, contracting, and operations to create data-driven logistics supportability assessments, define Performance-Based Logistics (PBL) frameworks, and ensure compliance. Lead efforts to integrate logistics planning into early design phases using tools such as Failure Mode, Effects and Criticality Analysis (FMECA), Life Cycle Cost (LCC) modeling, and Logistics Support Analysis Records (LSAR). Requirements for a Product Support Logistics Specialist: Possess a DoD Current/Active TS and eligible to upgrade to TS/SCI Clearance 3-10 years of experience within product support strategies that are directly aligned with DoD acquisition frameworks Experience supporting Air Force and or Space Force Program Management Offices Facilitate logistics considerations are embedded throughout the system lifecycle Identify and operationalize infrastructure, sustainment processes, and frameworks for high-reliability space systems and components Experience in integrating systems engineering design attributes (RMAS) with the 12 Integrated Product Support (IPS) Elements for informed decisions on manpower, maintenance planning, training, and supply chain architecture. product support, acquisition logistics, and sustainment Demonstrated ability to thrive in fast-paced, mission-focused environments A strong background in U.S. Space Force systems and organizations, with particular emphasis on Space Systems Command In-depth understanding of operating environments including ground, near-space, space, and systems operating within and between these domains This will "WOW" us if you are: DAWIA (Defense Acquisition Workforce Improvement Act) Certification for Life Cycle Logistics (LCL). Please apply at www.careers.ara.com for the Product Support Logistics Specialist position. Compensation & Benefits: Pay Ranges: From $89,900.00 - $110,000.00 per year based on years of experience, degree and any special skills and knowledge that they may bring to the position. ARA offers competitive benefits that address our employees' needs now and in the future. Learn more about each of our benefits at https://www.ara.com/benefits/ . #LI-AB1

Posted 3 weeks ago

Direct Support Professional I-68532909-logo
Institute for Community LivingBrooklyn, NY
JOB SUMMARY: Under general supervision of clinical or higher level staff provide direct care to developmentally disabled individuals in a residential setting; assist and motivate individuals in their care to attend to their personal daily living needs and to further develop those vocational, nutritional, social, and personal skills necessary to maintain or achieve the highest possible level of independent functioning in the least restrictive environment. Direct Support Professional I perform a wide variety of routine tasks and activities in support of the full range of habilitative services provided to developmentally disabled individuals. The tasks and activities performed depend upon the specific abilities of the individuals being served and the nature of the setting where the work is performed. These tasks involve encouraging, guiding and training individuals in developing daily living skills and habits, taking care of their personal needs, assuring community integration, ensuring the health and safety of individuals, and maintaining the service environment. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. DSP provide observations, evaluations, and reports to other team members to ensure and/or record an individual's progress toward treatment/habilitation goals. In accordance with habilitative plans, they guide and teach individuals to develop skills required for a more independent lifestyle. Incumbents may take a lead role in one or more of the following duties within a work site. Duties may be performed in several or all of the following areas: Personal Care Teaches and reinforces accepted infection control and personal grooming techniques; assists in bathing, dental care, hair and nail care, personal hygiene, toileting, incontinence care, menstrual care, and grooming routines as necessary. Teaches and assists individuals in dressing, clothing selection, storage, laundering and repair of clothing and accessories; helps them to shop for clothing. Teaches and assists in proper use and care of shavers and razors, eyeglasses, hearing aids, prostheses as prescribed by appropriate medical practitioner. Administers and teaches individuals first aid treatments; administers cardiopulmonary resuscitation techniques and performs other health-related techniques as required. Takes, records, reports temperatures, blood pressures, pulse rate, weight, and other significant symptoms/health-related occurrences; aids developmentally disabled individuals in understanding, recording, and reporting such factors. Maintains confidentiality of information. Reports unusual incidents and physical or behavioral symptoms promptly and accurately to the supervisor. Applies valid and accepted limits for inappropriate behavior and helps control and restrain individuals with challenging behaviors in their care. Administers prescribed medications and treatments; teaches, observes, reports problems and progress in self-administration of medications programs; assists individuals in achieving more independence in administration of medications; teaches use of skin care lotions, topical ointments, eye and ear drops and assists in their use as needed. Accompanies individuals to medical, dental, and other health-related appointments; delivers prescriptions to pharmacy, takes medication to home site and logs same; and instructs and observes individuals in use of those substances. Food Preparation, Mealtimes Assists individuals in eating who cannot feed themselves independently. Teaches individuals to eat in a family-style setting; models and teaches mealtime socialization skills. Teaches and assists individuals to plan, shop, store, prepare and serve meals using currently accepted nutritional standards; and to clean kitchen and dining areas, and dispose of leftover food safely. Maintaining the Environment Under the direction of the appropriate level supervisor, the DSP performs various tasks and duties to assure that the living environment is properly maintained and kept in a clean, neat and orderly condition. Performs/teaches developmentally disabled individuals routine housekeeping duties such as dusting, washing floors and walls, cleaning bathrooms, and vacuuming rugs. Assists developmentally disabled individuals in bed making. Follows safety procedures in living unit by mopping up spills, reporting unsafe conditions, teaches and reinforces fire safety procedures. Checks to see that fire exits are clear, night-lights and exit signs on, windows locked, etc. Stores supplies and assures that storage areas are kept in a neat and orderly condition. Responsible for storage and replacement of linens. May assist in various household inventories. Performs/teaches minor and routine maintenance tasks such as changing light bulbs, fuses, replacement of faucet washers; and obtains repair services for appliances. Performs/teaches routine removal of trash, cleaning of trash containers, ashtrays, etc. Teaches/performs outdoor maintenance tasks and repairs of residence, yard, garden, walks; reports need for or obtains repair services for automobiles, vans, mowers, etc. Checks fire equipment and reports any malfunction. Conducts fire drills following the fire evacuation plan. Individual Development, Personal Interests Teaches and reinforces use of a variety of communication skills. Guides individuals through motor exercises designed to increase physical coordinative functions. Teaches and reinforces principles of human growth and development, including human sexuality, as determined by each person's developmental level and program plan. Teaches acceptable work habits, e.g., punctuality, dress and grooming, to enable individuals to develop readiness for work outside the home, or in support of individuals' habilitative goals. Accompanies developmentally disabled individuals to community activities including worksites, cultural, religious and social events, day programs, and visits to health practitioners; aids them in developing awareness and use of community resources and in interacting with others. Provides support for maximum community integration. Transports/arranges for transport of individuals to community events; and aids them in development of their mobility skills. Maintains an adequate supply of and accounting of personal clothing and possessions. Teaches money management principles to developmentally disabled individuals; and completes/aids in completion of banking activities. Provides an accurate accounting of all financial transactions made on behalf of individuals in their care. Helps developmentally disabled individuals to develop/maintain positive interpersonal relationships with their peers, with others in their families, and with others in the community. Aids in explaining feelings, resolving conflicts, teaching/reinforcing acceptable means of dissipating frustration, and anger. If pets are in the home, teaches/assists with their feeding, grooming, and care. Teaches/supervises/participates in a variety of leisure and recreational activities, crafts projects, seasonal and permanent home decoration; assists in planning, supervising and conducting holiday celebrations selected by residents and staff. May accompany developmentally disabled individuals to dances, camping trips, swimming, horseback riding, basketball, or other sports; assists in selection and teaching of appropriate community inclusion leisure activities. Aids in the selection, purchase, care and use by developmentally disabled individuals of age appropriate personal belongings. Participating as Program Planning Team Member Observes and reports on behavior and specific responses to programming, medication, interpersonal relationships, etc. Actively participates at staff meetings by communicating observations concerning progress and reaction to various therapy programs. At meetings, may suggest alternative programs or procedures based on experience with the individual's habilitation plan. Records all significant behavioral responses in prescribed format. Participates in the development of individual program and habilitation plans. May be asked to assist in the orientation and training of other staff. Other duties that may be assigned COMMUNICATION As members of the Program Planning Team, DSP communicate with other direct care staff or with supervisory or clinical staff for the purpose of sharing information and obtaining direction for specific assignments. They also communicate with the developmentally disabled individuals in their care, their families and others who meet them MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: High school diploma or GED and ability to provide direct services to adults with mental retardation and/or developmental disabilities. Related experience desirable. . Current clean New York State driver's license required. PREFERRED EDUCATION AND/OR EXPERIENCE: Direct Care experience with people with mental and/or physical disabilities. AMAP, SCIP-R, CPR/SFA certified ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of policies and procedures of OPWDD, as well as state and federal regulations as they apply to the care and treatment of the developmentally disabled. Knowledge of active treatment programs as they relate to the developmentally disabled. Currently AMAP certified or able to become certified within six months of hire. Currently SCIP-R certified or able to become certified within six months of hire. Currently CPR and First Aid certified or able to become certified within six months Ability to operate a motor vehicle safely

Posted 30+ days ago

B
Blink Health Administration LLCBoise, ID
Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! This is a hybrid position based out of our Boise, ID location. What You'll Do: Perform daily Quality Assurance evaluations on all lines of business, meeting or exceeding the assigned productivity targets Conduct patient interaction evaluations for Patient Services phone, chat and emails Conduct pharmacy workflow audits, such as Prior Authorization process adherence and data entry for the Hub Identify trends and opportunities to improve quality in patient interactions and workflow adherence. Communicate these opportunities to QA leadership or other pertinent stakeholders. Collaborate with agents, leaders, and other QA analysts to identify best practices, knowledge gaps and opportunities to enhance protocols, scripting, training and Knowledge Base articles. Remain current on our products, protocols, scripting, new clients, features and departmental processes Participate in calibration sessions to ensure consistency in grading and auditing practices. Serve as a subject matter expert for assigned business segment(s), and function as the expert scoring interactions that others will be calibrated against. Facilitate discussions to explain rationale for scoring, actively listen and make recommendations as necessary to the appropriate scorecards to drive improvement in calibration scores Cross train to be able to evaluate quality on other business segments as needed Complete other duties as assigned What You'll Need: A minimum of 2 years of QA experience in a contact center or hub pharmacy environment Experience with healthcare, insurance, or other highly regulated industry preferred Track record of strong performance and QA scores Attention to detail with a knack for precision Analytical and process oriented Comfortable in a fast-paced environment Ability to work independently and as a member a team Confident, patient, respectful, and a clear communicator Passion for problem solving and troubleshooting Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted 3 weeks ago

Senior Application Support Administrator-logo
Clark InsuranceAustin, TX
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams-including development, infrastructure, security, and business units-you will support the organization's digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization. Our future colleague. We'd love to meet you if your professional track record includes these skills: Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users. Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders. Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience. Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations. Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing. Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels. Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams. Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools. Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards. Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness. Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 7+ years of experience in application support management, preferably within the insurance or financial services industry. Familiarity with ITIL processes and best practices for service management. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams. Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus. Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable. 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred. 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Sales Support Manager-logo
Shamrock FoodsPhoenix, AZ
The Sales Support Manager leads the Sales Support team while directing and executing on strategic initiatives. They engage and coach their team and partner with cross-functional departments to ensure internal and external customer needs are met. They are an expert in problem resolution and a leader in organizational change. Essential Duties: Lead and develop a high-performing team of Sales Support specialists, ensuring responsive, proactive, and customer-centric service across all touchpoints. Serve as a key liaison between sales, customer care, supply chain, and category management to ensure accurate execution of sales support processes and programs. Lead cross-functional initiatives that improve efficiency, consistency, and quality of sales support processes. Establish clear team goals and KPIs for the team and continuously analyze performance metrics to improve productivity. Identify process gaps or support challenges and proactively work with internal teams to resolve. Partner with Sales Enablement team on continuous education initiatives to ensure best practices are being utilized within Sales. Other duties as assigned. Qualifications: Bachelor's degree and 5+ years of experience in Sales Operations, Customer Service or Sales Support 3+ years of management experience, with a proven ability to motivate and develop high-performing people and teams. Strong public speaking, communication, and interpersonal skills, as well as experience crafting and delivering engaging presentations Strong operational mindset with demonstrated success in improving processes and systems. High proficiency in CRM systems (Salesforce preferred), ERP platforms, and Excel or reporting tools. Excellent interpersonal and communication skills, with the ability to build trust across all levels of the organization and with customers. Effective problem-solving, including identification of problems, data collection, drawing conclusions and conflict resolution. Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays. Corporate Summary At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Posted 30+ days ago

Senior Director Of Infrastructure Operations And Support-logo
Red Robin International, Inc.Colorado, TX
Senior Director of Infrastructure Operations and Support Position Summary: The Senior Director of Infrastructure, Operations, and Support provides visionary leadership and strategic oversight for the enterprise's hybrid infrastructure, end-user support, systems administration, cloud environments, and network operations. The role will collaborate closely with peers, executive leadership, and stakeholders to align IT strategies with business needs. This leader is focused on enabling the needs of the business by driving operational excellence, ensuring compliance with regulatory standards, and fostering a culture of innovation, accountability, and customer-centric service as a service provider to the various functions across the organization. This leader ensures technology services are highly available, cost-effective, and scalable to support current and future organizational goals. This position provides leadership, direction, and development for IT infrastructure and support teams, while also serving as a strategic technology leader across the broader IT organization. It includes evaluating current technologies and assessing their viability to support the company's mission and future growth. Direct/Manage/Supervise/Lead Responsible for outcomes across key functional areas, including Infrastructure, Systems Administration, DevSecOps, Cloud Architecture, and Network Engineering & Administration. Collaborate with Executive Leadership to shape goals and strategic plans, advancing organizational growth and maturity Inspire and align team members by connecting their work to the organization's Vision, Mission, Values, and strategic direction Establish objectives and tactical plans within each function, ensuring integration with broader enterprise goals Foster strong partnerships with business units to ensure infrastructure initiatives directly support desired business outcomes Partner with the vCISO to prioritize vulnerability management efforts and align with enterprise security strategy Lead and manage complex, enterprise-scale projects, including those spanning multiple years and cross-functional dependencies Allocate and optimize resources-both human and financial-to meet evolving business priorities Cultivate and oversee relationships with a broad vendor ecosystem to deliver quality and value Oversee the full employee lifecycle for direct reports, including hiring, coaching, performance reviews, and compensation decisions Act as a strategic, influential leader across the IT organization, driving alignment and shared accountability Contribute to the development and execution of the IT Roadmap in partnership with peer technology leaders Demonstrate deep expertise in IT infrastructure and leadership, with the ability to guide and mentor teams effectively Oversee critical vendor contracts and ensure fulfillment of terms, service levels, and organizational needs Manage a significant operational and capital budget, ensuring efficiency, accuracy, and strategic alignment Champion governance, compliance, and regulatory alignment across technical operations Including adherence to SOX, PCI, and cybersecurity standards Infrastructure, Systems Administration, & DevSecOps Lead the Infrastructure and DevOps teams within the IT organization, overseeing the design, development, and ongoing support of modern automation frameworks, cloud services, and enterprise applications. Collaborate cross-functionally with technical and business teams to understand requirements and deliver scalable, reliable, and user-friendly solutions that improve operational effectiveness. Oversee structured and secure deployment pipelines for development, testing, and production environments. Manage teams accountable for the architecture, automation, and continuous evolution of hybrid infrastructure environments (on-prem and cloud). Ensure infrastructure systems are optimized for high performance, availability, and alignment with organizational goals and strategic direction Provide hands-on technical leadership and support in diagnosing and resolving infrastructure-related issues, while ensuring proactive monitoring and alerting is in place for maximum system uptime Lead the execution and continuous improvement of the organization's disaster recovery strategy to ensure uninterrupted delivery of services dependent on core infrastructure Cloud Architecture - Hybrid Environment Leads the strategic planning, design, deployment, and ongoing management of the organization's hybrid cloud infrastructure. Responsible for engineering and administering cloud environments that support enterprise operations, ensuring efficiency, reliability, and scalability. Drives decision-making for architecture, implementation, and continuous improvement of the cloud ecosystem. Effectively manage and optimize cloud platform costs while maximizing performance and value Embed DevSecOps principles into cloud architecture and operational workflows Ensure alignment with security frameworks by integrating appropriate controls into cloud configurations Establish and enforce cloud governance policies to ensure compliance, consistency, and operational excellence Network Engineering & Administration Leads the organization's network infrastructure, ensuring optimal performance, reliability, and scalability of all supporting systems. Maintains a resilient network capable of supporting multiple business channels, both on-premises and cloud-based, with high availability. Develops strategy and oversees the design, deployment, configuration, and ongoing maintenance of hardware, software, LAN/WAN networks, and operating systems. Ensures operational efficiency, data integrity, and security across all network and system environments. Oversees comprehensive system and network administration functions, including management of routers, firewalls, servers, endpoint devices, data backups, and disaster recovery processes. Directs application administration efforts such as user provisioning, remote access optimization, and secure access to enterprise platforms. Partners with other departments to assess needs, prioritize enhancements, and implement system upgrades. Guides the evaluation, testing, and deployment of network and system improvements. Provides strategic direction and operational leadership for all business network requests, resolving issues and aligning solutions with organizational needs End User Support Ensure rapid and reliable response to support requests in alignment with SLA expectations, maintaining operational continuity and effectiveness of restaurant-facing systems. Deploy help desk and support personnel flexibly to enable successful implementation and stabilization of key strategic and project-based initiatives. Serve as a key escalation resource for critical support incidents, coordinating resolution across internal and external stakeholders. Lead problem management and drive root cause analysis to mitigate recurring issues and reduce system downtime. Ensure Managers (direct reports) remain focused on high-priority business needs Communicate proactively with Field Operations regarding significant support concerns or disruptions Act as the primary escalation point for urgent or unresolved restaurant support challenges Oversees the Organization's Change Control Board (CCB) Strategic Planning & Execution (30%) Define strategic goals and technical vision for infrastructure, operations, and support teams. Partner with executive stakeholders to align IT strategy with organizational objectives. Drive technology roadmap development and execution for hybrid (on-prem/cloud) environments. Continuously assess emerging technologies to enhance service delivery, resilience, and scalability. Oversee enterprise architecture alignment and standardization across infrastructure and support domains. Leadership & Organizational Development (20%) Lead and develop high-performing management teams across functional areas. Build leadership bench strength through coaching, succession planning, and performance development. Direct hiring, performance evaluations, compensation decisions, and disciplinary actions for staff. Foster a collaborative, inclusive culture rooted in accountability, innovation, and service excellence. Coordinate with IT and business leadership to ensure cross-functional prioritization and delivery. Operational Oversight and Service Delivery (15%) Own enterprise-wide support functions for restaurant operations and corporate users, ensuring SLA-driven service levels and high customer satisfaction. Oversee hybrid support models including helpdesk, field support, remote assistance, and ITSM operations. Drive continuous improvement and root cause analysis for recurring incidents. Ensure uptime, availability, and performance across business-critical systems and applications. Champion change management policies and procedures to minimize disruption and maximize compliance. Cloud & Infrastructure Strategy (15%) Oversee design, deployment, and maintenance of hybrid infrastructure across on-prem and cloud. Own cloud strategy and governance, including cost optimization, automation, and security controls. Ensure DevSecOps practices and CI/CD pipelines are incorporated into infrastructure delivery. Lead infrastructure modernization initiatives, including edge security, SD-WAN, and infrastructure as code (IaC). Vendor Management & Procurement (10%) Lead vendor evaluations, RFP processes, contract negotiations, and ongoing relationship management. Ensure vendor compliance with SLAs, budgets, and regulatory requirements. Oversee hardware and software procurement and lifecycle planning. Governance, Risk, and Compliance (5%) Ensure adherence to security frameworks (SOX, PCI, Cybersecurity) and internal audit requirements. Own change control board processes and enforcement. Maintain disaster recovery and business continuity readiness across all supported environments. Budget and Financial Management (5%) Develop and manage budgets across infrastructure, support, and operational services. Align spend with business value, ensuring cost efficiency and future scalability. Minimum Experience & Education: Bachelor's degree (Preferred to be in Business Management, Computer Science, Information Systems, IT Engineering/Software) or equivalent work experience 12+ years' experience in managing teams, onsite/remote. 15+ years' relevant functional IT experience. Preferred Experience: 10+ years management, with 15+ years software/systems/network development, engineering, administration, architecture, implementation, configuration, end user support, and/or QA experience Additional Experience: Advanced experience in IT infrastructure and architecture for hardware and software Advanced experience in Windows/Linux systems administration Intimate network knowledge Intimate security knowledge Intimate experience in end-user support and ITSM methodology Mature knowledge of DevOps methodology Mature scripting knowledge Compensation Range: $157,300.00 - $216,400.00 Red Robin is an Equal Opportunity & E-Verify Employer

Posted 3 weeks ago

Route Sales Support Driver-logo
VestisOwego, NY
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide. Overview: The Route Sales Support (RSS) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and a successful Route Sales Support Driver must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Route Sales Support Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation Manage daily route independently to ensure accurate and timely delivery of product Loads/unloads product per company policies, procedures, and guidelines Review invoices daily for complete and accurate information and make corrections as needed Meet sales goals and promotes overall route growth to enhance profitability Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers Monitor customer feedback and handle customer issues in a prompt and courteous manner Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record Customer service experience with a wide variety of consistent customer contact Strong math and basic computer skills Demonstrated experience selling services/products and generating new business preferred Excellent customer service and verbal communication skills required Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements/Physical Requirements: Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Education: High school degree or equivalent Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years. Location - Owego, NY Compensation: The hourly rate that Vestis reasonably expects to pay for this position is $18.35. Additional compensation may include a bonus or commission.

Posted 30+ days ago

I
Independent Case ManagementMountain View, AR
Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule

Posted 1 week ago

F
First National Bank (FNB Corp.)Pittsburgh, PA
Primary Office Location: 626 Washington Place. Pittsburgh, Pennsylvania. 15219. Join our team. Make a difference - for us and for your future. Please note: This position is based in Pittsburgh at our Financial Center. Candidates must be local or willing to relocate to the area. It is not available for remote work The Manager of Application Development and Support is responsible for the ongoing support and enhancement of Hyperion Applications, Hyperion Server Infrastructure, SAS (Statistical Analysis System) infrastructure and SAS Applications. The incumbent will manage, direct, and mentor a staff of application development professionals in their daily activities in support of the care and maintenance of these applications. The Manager will be responsible for systems architectures and standards, data integrity and for ensuring that systems are secure, scalable, durable, and adequately supported 3 years of direct report management experience. The person must be able to manage direct reports (i.e. coaching and developing employees) while also being responsible for technical delivery. 7 years of experience in the financial services industry is a plus Experience with Hyperion tools such as Hyperion Planning, Financial Reports, Essbase, EPMA, EAS, DRM, Hyperion security configuration, and Smart View is a plus. Experience in working with finance, planning, and analytics teams to gather business requirements and develop, implement, and deliver Hyperion-based solutions is a plus. Experience in working with SQL, PL/SQL Server, and SSIS for efficient data management and integration. Excellent communication and presentation skills, with the ability to comprehend business ideas and propose innovative solutions Knowledge in SAS (Analytics software and solutions), Office Analytics, Enterprise Guide, management Console, DI Studio and CPM, showcasing a strong understanding of these tools is preferred. Position Title: Manager of Application Development and Support Business Unit: Technology Reports to: Director of Business Solutions Position Overview: The Manager, Application Development and Support is responsible for the ongoing support and enhancement of the proprietary systems utilized in the Technology Business Solutions group of the Bank. The incumbent will manage, direct, and mentor a staff of application development professionals in their daily activities in support of the care and maintenance of these applications. The Manager will be responsible for systems architectures and standards and for ensuring that systems are secure, scalable, durable and adequately supported. Primary Responsibilities: Coaching, mentoring and directing the day-to-day tasks of development resources under management to ensure work is done according to best practices for software development, ensuring that code is well-structured and efficient, and that appropriate source code and change management practices are followed. Project Management. Effective management of all phases of the System Development lifecycle to deliver projects and other maintenance and enhancement requests within timeline and budget. Effective resource management in support of the entire portfolio of work to ensure effective utilization and maximum throughput. Ensuring quality of product through sound design, development, and testing. Continual evaluation of architecture, platform, standards, process, and procedure to ensure the security, stability, durability, performance, and functionality of the systems under direction. Provides Tier 2 and Tier 3 support of applications under management and ensures response and resolution of issues in accordance with corporate service level standards. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS Minimum#### of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 7 Skills Required to Perform the Primary Responsibilities of this Position: Excellent customer service skills Detail-oriented Ability to work and multi-task in a fast paced environment Excellent management skills Excellent communication skills, both written and verbal Excellent project management skills Expert level experience with Structured Query Language (SQL), ETL tools and practices, Databases, Reporting tools, web development technologies Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Posted 30+ days ago

Senior IT Support Analyst-logo
NatureWorksBlair, NE
Job Title: Plant Senior Support Analyst Location: Blair, Nebraska Job Type: Full-Time | On-site At NatureWorks, we use renewable resources to create sustainable materials that make a difference. Our Blair, Nebraska manufacturing site plays a key role in this mission, and we're looking for a Plant Senior Support Analyst to ensure the reliability and security of the plant's IT infrastructure. This is a hands-on, structured role focused on maintaining server and network performance, supporting operational systems, and assisting employees with IT needs that keep production running smoothly. Key Responsibilities Administer and maintain Windows servers, Active Directory, backups, and endpoint protection Monitor, configure, and troubleshoot network infrastructure, including switches, firewalls, routers, and VPN (Cisco and/or WatchGaurd preferred) Manage VMware environments to ensure stability and performance Provide on-site IT support for users, resolving hardware, software, and connectivity issues Maintain plant-specific systems such as Pi and D3 Participate in after-hours support rotation as needed Collaborate with internal teams and third-party vendors to resolve issues and implement improvements Maintain documentation and support compliance with IT policies and EH&S standards What We're Looking For This role is ideal for someone who brings: Strong experience with backup technologies and system recovery Practical knowledge of network configuration, ideally with Cisco switching Hands-on experience with VMware A reliable, methodical approach to problem-solving An interest in supporting users across the facility with clear, consistent service A preference for working on-site in a production environment, with a readiness to support critical systems after hours when needed Qualifications Bachelor's degree in Computer Science or related field 10+ years of IT support experience, with at least 5 years in server and network administration Proficiency with Microsoft Server OS, Exchange, Active Directory, endpoint protection, and mobile device management Strong troubleshooting and communication skills Compensation and Benefits Annual salary range: $95,000-$110,000 8% annual bonus opportunity Comprehensive benefits including: Medical, dental, and vision insurance Paid sick leave, family sick time, holidays, and 120 hours of vacation Parental leave and Employee Assistance Program (EAP) Retirement savings with 5.5% automatic company contribution and 50% match on the first 6% of employee contributions Why Join NatureWorks? This role offers an opportunity for an experienced IT professional to apply their expertise in a critical operations environment where system reliability and responsiveness are essential. You'll work on meaningful projects, support a strong team, and help power a facility dedicated to sustainability and innovation. Apply today to make an impact where IT and operations come together.

Posted 30+ days ago

Bilingual Client Support Manager-logo
GoodLeapPlano, TX
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary: The Bilingual Client Support Manager works with our partners to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly". Essential Job Duties & Responsibilities: Provide our customers with world-class customer service in Spanish and English Be a supportive and collaborative partner our installers can rely on Strategically partner with installers on ways to improve the customer experience Act as the primary point of contact for escalated client issues, ensuring timely resolutions Help resolve any questions or concerns our existing customers may have Communicating with installers regarding past, present and future projects Effectively managing a pipeline of projects to completion Document client interactions and resolutions in the CRM system to maintain accurate records and track trends Conducting monthly partner due diligence checks Ability to analyze data and spot trends Conduct collaborative investigations into possible fraudulent or suspicious activities Provide timely and effective support to clients via email, phone, and chat Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: Ability to multitask Work independently and collaboratively Effectively interact with high profile partners Superior organizational skills Exceptional verbal and written skills Excellent problem-solving abilities Ability to work well under pressure and manage multiple priorities effectively. Flexibility to adapt to changing priorities and business needs. Time management Solar knowledge preferred Bilingual in Spanish required Compensation: $22.00/hr Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Posted 2 weeks ago

Deputy Program Manager, Child Support/Enforcement (Onsite, Dc-Area)-logo
ICF International, IncWashington, DC
ICF is currently seeking a Deputy Program Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Deputy Program Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Deputy Program Manager, you will be responsible for project control and management reporting for the entire contract, in collaboration with the Program Manager. The Deputy Program Manager provides oversight over all project staffing, reporting and quality assurance activities, as well as supporting the Program Manager in the oversight of other project activities. The successful candidate should have relevant experience and a proven record of project leadership that includes personnel management, subject matter expertise, quality management, risk management, and critical project and program management skills ideally in a federal contracting environment. Candidates should have a background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation. Key Responsibilities: Plan, organize, secure, and manage resources with appropriate knowledge and skills throughout the life cycle of the contract. This includes the staff to seamlessly phase in and phase-out without disruptions to the program. Support the Program Manager in the effective management and administration of work performed under the contract, ensuring that all work is performed in a timely, efficient, and cost-effective manner while maintaining the highest quality of performance. Collaborate with team leads to develop work plans for the lines of business and the IT management, technical support, training/communications, and data access services work streams. Identify dependencies between the various work plans and make sure teams understand and execute their coordinated plans. Review work plans with task leads, lines of business managers, and Division of Federal Systems (DFS) to ensure progress, clearly identified outcomes, and factors affecting delivery are clearly articulated and addressed. Submit monthly status reports indicating monthly progress, identifying milestones, accomplishments, issues, and risks in alignment with the schedule. Ensure collaboration and communication among resources on this contract, the system development contractors, and the Government. Basic Qualifications: For M.S degree you will need to have a minimum of 6 years' relevant child support services and enforcement experience For B.S. degree you will need to have a minimum of 8 years' relevant child support services and enforcement experience Minimum of 5 years' experience managing projects and programs to include risk management and quality management Minimum of 5 years in a leadership position Ability to travel up to 10% of the time Eligible to complete the HHS background verification process at the Public Trust clearance level Preferred Skills/Experience: PMP Certification Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) would provide additional value Background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation Masters Degree in social services-related field. Professional Skills: Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities. Creating and maintaining quality control through repeatable, managed processes. Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure (WBS). Sound business ethics, including the protection of proprietary and confidential information. Exceptional oral and written communication skills with attention to detail. Analytical, problem-solving, and decision-making capabilities. Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision. Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors. Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint. #Indeed #LI-CCI #PMCSE Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $118,216.00 - $200,967.00 DC Client Office (DC88)

Posted 30+ days ago

Underwriting Support Assistant-logo
Markel CorporationOmaha, NE
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to perform various clerical functions. This position requires good organizational skills, strong attention to detail, and accuracy while handling a high volume of tasks that relate to the clearance, entry, and assignment of submissions. This associate works under direct supervision following standard processing procedures. USA is responsible for executing the prescribed Performance Goals outlined by Insurance Services Supervisor within the Specialty Division of Markel. Performance Goals to articulate productivity and accuracy standards for the USA. Job Responsibilities Entering of new submissions coming into organization via email Send market block notifications to producers following outlined protocols Understanding and expertise to execute on assigned Performance Goals via following prescribed training guidelines Adhere to prescribed productivity standards Adhere to prescribed accuracy standards Contribute to team meeting service level standards set forth by department leadership Maintain a professional working relationship with colleagues at Markel Qualifications High School Diploma Required Strong written and typing skills Strong oral communication skills Adequate in Microsoft Office products (Outlook, Word, Excel) Strong Team Player US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com. No agencies please.

Posted 30+ days ago

Data Support L3 SME-logo
Infosys LTDAtlanta, GA
Job Description Job Description: Senior engineers in this role are responsible for managing network infrastructure, including Cisco, Checkpoint, and Palo Alto systems. The position involves maintaining network and security environments in alignment with IT policies and procedures, as well as recommending process improvements to optimize the implementation, maintenance, and support of infrastructure. Responsibilities may include but are not limited to: Core IT Infrastructure Management: Configure and maintain Cisco routers, firewalls, core/distribution/access layer switches, remote access VPNs, and wireless access controllers. Manage platform-level micro-segmentation. Administer Checkpoint firewalls and SDWAN infrastructure. Oversee Cisco Identity Services Engine and proxy infrastructure. Manage secure web gateways and cloud proxy. Oversee reverse proxy operations. IT Security Compliance & Audit: Maintain network security and compliance, participate in internal, external, and client IT security audits, and address identified risks and findings. ITIL: Change management, incident management, and capacity management. Client Management: Manage internal and external stakeholders as needed. Team Management: Provide training, coaching, and mentoring to junior team members to support skills development. Availability: Must be available for 24x7 support with a flexible schedule, including nights and weekends. Qualifications: Basic: Minimum of a bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 12 years of relevant enterprise data network experience. Preferred Experience with data center switching technologies such as spine and leaf architecture, data center switches, and load balancing. Proficiency in Cisco Identity Services Engine and proxy infrastructure services. Familiarity with RADIUS and TACACS authentication services. Background in network security, including management of FMC and Checkpoint firewalls. Knowledge of SAN. Understanding of SDWAN and wireless access controllers. Team management experience. Strong communication and problem-solving skills. Certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Checkpoint Certified Security Administrator (CCSA) Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys McCamish Systems, ( http://www.infosysbpo.com/mccamish ) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. (www.infosysbpo.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995. It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPO clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Posted 2 weeks ago

S

Senior Support Engineer (Rf) 1 1

SESChennai, IN

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Job Description

Senior Support Engineer (RF)

Role description summary

As a Senior Support Engineer RF, you will be a customer-focused professional that provides leadership and technical expertise in the support of SES customers and services. You are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, driven to provide an extraordinary customer experience, and willing to assist and help other team members reach their highest potential.

primary responsibilities / key result areas

  • 24x7 shift Availability (Shared responsibility): With the support of the support engineer RF, ensure 24/7 coverage for operational escalations and collaboration. Ensure all events are properly documented, escalated and reported. Additionally, handle day-to-day escalations. Initiate timely technical and management escalation as required.
  • Customer Carrier Activation (Shared Responsibility): Engage professionally to activate customer RF carriers in accordance with established procedures, document key information requirements, and ensure a positive customer experience.
  • Incident Creation (Shared Responsibility): Created Incidents for customer reported problems, alarms, or observed spectrum issues. Incidents will be clearly and properly documented with in our ticketing system.
  • Communication Skill: Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues.
  • Monitoring Skills: Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA)
  • Troubleshooting and Platform awareness: They lead the troubleshooting efforts for complex RF-related issues along with the platform team, should have knowledge of multiple platform (Gilat /HNS / iDirect / Comtech) conducting root cause analysis and implementing solutions to prevent recurring problems.
  • Interference Mitigation: Senior RF Engineers identify and mitigate RF interference issues to maintain the integrity and reliability of wireless communication links.
  • Cross-Functional Collaboration: Senior RF Engineers collaborate with other engineering teams, such as software, hardware, and network engineers, to ensure seamless integration of RF systems with overall product designs. Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision
  • Documentation and Knowledge Sharing: Senior RF Engineers maintain detailed documentation of RF designs, test results, and troubleshooting procedures. They actively participate in knowledge sharing to foster continuous learning within the team.
  • Mentoring and Training: They provide mentorship and training to junior RF engineers to develop their skills and knowledge in RF and Platform engineering.

competencies

  • RF Theory and Technical Proficiency: Proficient in RF theory with hands-on experience using spectrum analyzers, digital signal processors, and RF equipment.
  • Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts.
  • Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure.
  • Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions.
  • Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment.
  • Analytical and problem-solving skills: - Able to think through problems to find solutions and able to extract crucial information from data and identify the most probable causes of the problem and develop workable solutions to problems.
  • Teleport infrastructure knowledge: Understanding of Teleport Infra, various devices and its functionality. Able to diagnose the root cause and ultimately suggest the solution to customers based on their reported incident
  • Eagerness to learn: -Ready to acquire new knowledge and development happening in Satcom. Displays urge to adopt new technologies, products / services and ideas. Focused on learning newer Satcom technologies like HTS/LEO/ MEO

Qualifications & Experience

Required

  • Bachelor's degree in Telecommunications, Information Technology, or related field.
  • 10+ years of technical support experience in satellite, wireless communications, or network operations environments
  • Hands-on experience with spectrum analyzer, DSP, satellite communication equipment
  • Knowledge of signal flow and RF theory
  • Knowledge of satellite platform - Gilat / iDirect / HNS / Comtech etc.
  • Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments.
  • ITIL Certification or demonstrated equivalent experience with incident and change management processes.

Preferred

  • Juniper (JNCIS or JNCIP) or Cisco Certified Network Associate (CCNP) Certification
  • Technical support experience in a networking operations environment
  • GVF certification
  • Proven experience in satellite broadcast, VSAT, or satellite teleport.
  • Microsoft Applications Proficiency (Access, Excel, PowerPoint, Outlook, Visio, Word)
  • Fundamental knowledge of Network Management Systems (Compass, Dataminer, EM7, HP OpenView, Nagios, Netcool, SATNMS, ZenOSS)

"SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."

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