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Client Support Representative - Contract (Remote)-logo
BroadridgeArizona, LA
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are actively seeking a remote, contract Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support. Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, and you thrive in a fast-paced work environment, we'd love to hear from you! This position is a temporary, contract role expected to go permanent. The work hours will be 10 AM - 7 PM (CT). This is a remote role where you will work off-site. Office visits or travel is limited and generally used for team learning and collaboration meetings. Responsibilities: Call Handling Inbound calls- High call volume (50-100 calls per day) Outbound calls- Product support and customer education Log call notes in Salesforce Create JIRA tickets Customer Relationship Management Maintain client relationships focused on customer satisfaction and retention Educate clients on product and program enhancements Maintain and track communication with clients Facilitate information flow to all relevant parties Flexibility in work schedule is a necessity Complete additional projects as assigned Customer Education Ongoing product support Editor/tool knowledge base and support Guide customers through Corporate Client Intranets, policies and procedures Troubleshooting/Case Management Researching previous and current account activity to resolve issues or answer questions Entering issues for Development to further investigate Close case and follow up with customer on resolution Qualifications: Strong customer service experience Bachelor's Degree or equivalent education is preferred Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others Digital Marketing experience is a plus Salary range $18.00- $19.00 per hour. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. #LI-KS1 #LI-Remote We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. US applicants: Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.

Posted 1 week ago

Tier 2 Cloud Support-logo
Applied Research Associates, Inc.San Antonio, TX
At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our San Antonio, TX division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you'll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines. The successful applicant will: Diagnose and resolve access, connectivity, and authentication issues across virtual machines and shared resources using standard troubleshooting tools and methods. Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices in patching, firewall configurations, encryption, logging, and automation. Manage user and system access for cloud and on-premise environments, including identity, group policies, and secure file system permissions. Monitor system health and user activity to detect potential security incidents; escalate and assist in containment as needed. Maintain accurate and detailed documentation within ticketing systems (e.g., Jira, ServiceNow), ensuring traceability and knowledge sharing. Collaborate with end users to validate system changes, while escalating complex or unresolved issues with clear analysis and logs. Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence to escalation protocols. Tier 2 Cloud Support Position Requirements: U.S. Citizen (No exceptions; green card holders are not eligible) Currently holds at least a DoD Secret Security clearance Bachelor's degree or higher in IT, CS, or other closely related field with 2-4 years of work experience OR MS with 0-2 years of work experience Must be willing to participate in On Call and weekend work as needed Minimum 2 years of experience supporting virtual environments Minimum 2 years of experience supporting Windows Server or Linux-based systems Successfully acquire and maintain Special Access Program (SAP) access Successfully obtain DoD 8570 IAT Level II Certification (Security+, CCNA-Security, etc.) within 60 days of hire. Good oral & written communication skills Excel as a team player and strive to maximize team & department performance Willing to work on-site, daily, at our San Antonio, TX location Tier 2 Cloud Support Position Preferences: 3+ years supporting hybrid cloud environments (e.g., Azure Government, AWS GovCloud, OpenStack). Experience with scripting or automation tools (PowerShell, Bash, Python, Terraform). Prior experience working in a classified or Special Access Program (SAP) environment. Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff. Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. If this is the perfect job for you please apply online at https://www.ara.com/job-search today! Who is ARA? Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company. We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,300 employee-owners and continues to grow rapidly. Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, "Engineering and Science for Fun and Profit" sums up the ARA experience. Employee ownership ensures you have a voice in what happens in the company. To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/

Posted 30+ days ago

Clinical Support Associate, EMT Medical Assistant LPN - Mukwonago Family Practice Full Time-logo
ProHealth CareMukwonago, WI
Clinical Support Associate II (MA, LPN, or EMT) - Mukwonago Primary Care Monday thru Friday 7:00 a.m. until 3:30 p.m. Would also consider 4 10's Join Our team at ProHealth Care's Mukwonago Primary Care clinic and help us deliver exceptional care to our community. We're seeking a compassionate and adaptable Clinical Support Associate to partner with our providers in delivering both clinical and administrative support to patients of all ages. What You'll Do: Room patients, take vitals, and assist with procedures. Administer medications and immunizations Support providers with patient flow and care coordination. Manage messages, refill requests, and other in-basket duties. Collaborate closely with the care team to ensure a smooth, supportive patient experience. Why You'll Love Working Here: Full-time days - no nights or holidays. Steady patient volume and a supportive team environment. Opportunities to apply your unique skills as an MA, LPN, or EMT. Be part of a community-focused clinic in a growing area. What We're Looking For: Active WI licensure/certification as an MA, LPN, or EMT. Experience is considered as well A patient-first mindset and strong teamwork skills. Comfort working in a fast-paced clinic environment. If you're ready to make a difference close to home and be part of a collaborative care team, we'd love to hear from you. What You Will Do: Provides direct care to patients under the supervision and delegation of the Nurse Practitioner, Physician Assistant or Physician within ProHealth Medical Group. Provides care in partnership with the patient and their family, with the goal of supporting an optimal healing community. Support ProHealth Care's Mission, Vision, and Values while adhering to the ProHealth Experience customer service goals. Efficiently prepare exam rooms by setting up proper equipment and supplies, following standard rooming workflows to prepare patients for provider exams, obtaining vital signs, health history verification, and ensuring accurate documentation in the EMR Clean exam rooms after each patient visit and maintain sufficient stock of supplies. Answer patient calls, obtain medical information, report test results, administer medications and vaccinations, prepare sterile fields, and assist with procedures as directed by providers. Perform therapeutic treatments, health screenings, specimen collection, Point of Care testing, and assist with splints or wound care under supervision. Respond to urgent situations, call for clinical assistance as needed, and assist in maintaining clinic medications, vaccinations, supplies, and equipment. Float to other departments or clinic locations as assigned by PHMG Leadership About Us: ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Do You Fit at ProHealth Care? Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Posted 6 days ago

Application Support Administrator-logo
Clark InsuranceTroy, MI
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Fleet Support Advocate-logo
Jx Enterprises, Inc.Gurnee, IL
Apply Job Type Full-time Description About Us: At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. Job Purpose Under the direction of the Assistant Service Director, the Fleet Support Advocate works with dealership personnel, outside repair facilities, and customers to assist with fleet management and to maximize customer uptime. Work Hours: Monday-Friday, 8:00am-5:00pm Pay: $60,000-80,000/year (Depending on Experience) Essential Duties and Responsibilities Honor Commitment: Manage the repair process on assigned fleets to maximize customer uptime, demonstrating a commitment to customer satisfaction and minimizing disruptions to their operations. Assist in dealers and customers with warranty repairs, ensuring timely and efficient resolution of warranty claims. Create Positive Experiences: Assist dealership personnel and customers with breakdown assistance and customer support issues, providing timely and helpful support in critical situations. Educate dealer staff and customers on remote diagnostic systems, empowering them with knowledge and tools to improve fleet maintenance. Foster Life-Long Learning: Monitor diagnostic systems ?Smartlinq) for select fleets, utilizing technology to proactively identify potential issues and optimize fleet performance. Exhibit Pioneering Spirit: Proactively address challenges related to diagnostics and repair processes, seeking innovative solutions to improve efficiency and effectiveness. Demonstrate Good Stewardship: Collaborate effectively with dealership personnel, customers, and internal teams to ensure seamless service delivery and customer satisfaction. Adhere to safety protocols and maintain a safe working environment when providing on-site support or conducting training. Other Duties as Assigned: Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Competencies: Priority Setting Customer Service Technical Knowledge Minimum Qualifications: High school diploma or equivalent and two years of related work experience required. Intermediate Google Apps skills required Demonstrated organizational skills, attention to detail, and ability to work independently are required. Valid driver's license required. Employee Benefits: Insurance: Medical - PPO and HDHP options Flexible Spending Account (FSA) Health Savings Account (HSA) with company match Dental Insurance Vision Insurance Accident & Critical Illness Insurance Group Term Life Insurance (company paid) Short and Long-Term Disability (company paid) Paid Time Off: Paid Time Off (PTO) Paid Holidays Volunteer Time-Off Paid Maternity/Paternity Leave Bereavement/Funeral Compensation: 401(k) Retirement Plan with company match Incentive Programs Shift Differential Program Tool Rewards Program Safety shoe and glasses program Other: Employee Assistance Program (EAP) Wellness incentives Company paid and provided uniforms Training: In-House, Instructor-Led, and Online JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Salary Description $60,000-80,000/year (Depending on Experience)

Posted 30+ days ago

Process Support Engineer - Etch-logo
Applied MaterialsBoise, ID
Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible a Better Future. What We Offer Salary: $108,000.00 - $148,500.00 Location: Boise,ID At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Key Responsibilities Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements. Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Knowledge of 3 or more processes on 1 or more technologies Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus Experience: Dry etch experience preferred Location: Boise (on-site) Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Posted 30+ days ago

Hospitality Service Support-logo
Hooters of America, LLCDallas, TX
Overview: The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise. Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu. Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. Responsibilities: a. Guest Happiness Food & Beverage Quality Assurance Order Accuracy Speed of Service Accurate Food Presentation Friendly & Attentive Customer Service b. Financial Management Responsible Cash Handling c. Brand Operating Standards Welcoming, Personal, & Courteous Ensures Proper Sanitation and Food Handling Prepared, in Uniform & Punctual for Shift Cleanliness d. Other Menu Knowledge Rotation Seating Aware of Events & Specials Sense of Urgency Store Events Spokesperson Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations Facility Maintenance and Cleanliness Ensures Products are Available for FOH Employees Qualifications: Must be 17/18 years of age or older Customer Service Skills Basic Mathematical Computations Skills Ability to Promote Brand Integrity Ability to Maintain Professionalism at All Times Ability to Communicate Clearly Ability to Work Well with Others Ability to Multi-Task within a Fast-Paced Environment Ability to Adapt to Change Menu Knowledge Knowledge of Sanitation and Use of MSDS All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply

Posted 30+ days ago

Field Support Specialist - Remote (California)-logo
Goodman ManufacturingCarmichael, CA
This is a HVAC Specialist role, not IT. HVAC installation, repair, and/or service experience REQUIRED. Daikin Comfort Technologies Manufacturing, L.P. is seeking a skilled individual for our Field Support Specialist position, in and around the state of California. As a Field Support Specialist, you will be responsible for providing installations, installation and technical service assistance, equipment commissioning, controls commissioning, and occasional warranty support for Daikin HVAC product line (FIT/S-Series/Side Discharge/RA_QA). Responsible for conducting direct, on-site, technical training including installation, commissioning, service, and maintenance of Daikin HVAC product line. This is a HVAC Specialist role, not IT. HVAC installation experience REQUIRED. May include: Provide direct oversight of Daikin HVAC product line installations to ensure successful operation. Review Manual J and D reports to ensure Daikin HVAC product line installation success. May provide technical support via phone, XOi, and email to support Daikin's HVAC product line product line (external field). Resolve conflicts involving Daikin HVAC product line equipment; design, installation, or product resolution (external field). Provides on-site technical support, as required. Completes Field Service reports with pertinent data. Advises on the set up of control systems and the commissioning of products including refrigerant charging, addressing, operational data, and field settings. Provide information and conduct training sessions pertaining to proper installation techniques, equipment commissioning, controls commissioning and troubleshooting of Daikin's HVAC indoor units, outdoor units, controls and accessories for key Distributors, Daikin Comfort Pro's, Amana/Goodman Premium Dealers. Collect and analyze system operation data from Daikin systems via Daikin's proprietary tools and provide possible solutions to customers. Conducts Daikin HVAC product line training and tutorials, as required. Provides instructions to customers regarding operation and care of unit, equipment operation and controls setup and scheduling. Substantial travel within assigned region. May install, service, and/or support Daikin HVAC product installations. Knowledge & Skills: Ability to apply knowledge of refrigeration, air flow, and air conditioning theory and structural layout. Excellent communication skills and interpersonal skills to interact effectively with diverse client groups. Self-starter with the ability to work both independently and within a team. Ability to effectively communicate ideas and properly describe problems and solutions. Demonstrated technical skills to explain product functionality to customers. Well-developed planning, organization, analytical, and decision-making skills. Proficient computer skills, such as Excel and PowerPoint. Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills. Experience: 10+ years installation and technical service experience within the HVAC industry required. Education/Certifications: Associates degree highly preferred. HVAC certification preferred. State Contractors License preferred and/or willingness to obtain. Universal Refrigerant Handling Certification required. Valid Driver's license required. Physical Requirements/Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations. Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Salary Range $92,430.00 - $116,050.00 USD

Posted 30+ days ago

S
Sallie Mae Inc (SLM Corp)Newark, DE
When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The ideal candidate will have a demonstrated track record and experience leveraging strong judgment and intuition to plan and execute a wide range of executive support tasks with limited direct supervision. This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting the Chief Executive Officer. The individual must demonstrate excellent intuition to work independently to handle situations they may not have directly seen before and have the ability to interact and foster strong relationships with internal customers and external constituents at all levels in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful and efficient. Confidentiality and a high level of professionalism are crucial to this role. Expert level written and verbal communication skills, strong common-sense decision-making ability and attention to detail are equally important. What You'll Do Administrative Support Assists the CEO in the timely management of all communication with various constituents. Outlook inbox management with the confidence to handle and/or route certain items to others for action or raise important messages to the CEO's attention. Handle all correspondence of the Office of the CEO with confidentiality and timely and effective responses. Screen incoming calls and physical mail. Fields inquires and independently follows up with requests that require responses. Maintains the CEO's calendar ensuring conflict free and efficient calendaring to maximize the CEO's schedule; Arranges for meeting rooms, catering or facility needs. Responsible for creating and confirming seamless and efficient travel arrangements using the utmost security measures at all times. Coordinates travel plans which require interaction with both internal and external executives and assistants, investors, regulatory bodies as well as consultants. Prepares agendas, assists with creating presentations and coordinates the collection of other supporting meeting documents. Secretary of the Executive Committee: Works with other business areas to create a yearly workplan, ensuring timely approval of charters and policies and other annual routines that need proactive planning. Create agendas, responsible for document depository and retention efforts. Attends meetings with the CEO, and takes, transcribes, and distributes notes or minutes. Prepares documents and minutes for upload to regulatory agencies. Prepares and submits expense reports on behalf of the CEO. Maintains confidentiality of sensitive information, including CEO's travel arrangements. Serves as liaison with CEO and other high-level executives, including auditors, regulators and Board Members. Supports processing of contracts, policies, procedures, and other documents. Provides administrative support preparing, distributing, and filing legal and corporate materials for committee and management meetings. Organizes periodic team meetings including site locations, catering, outside speakers and community / team building activities. Team leadership Sets standards and expectations for the work quality and proficiency of the broad EA team and will help coach and develop other members of the EA team as needed. Convenes the Executive Assistant population periodically for substantive and developmental events Responsible for the management of the EA Teams. Channel of consistent knowledge sharing, policies, and best practices. Coordinates coverage among senior EAs to ensure Executive Committee members have support through EA vacation and other absences Participates in company-wide forums The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. Associate degree or equivalent work experience. 3 years' experience in leading projects or office management. Strong learner with demonstrated ability to develop intuition and instinct about new situations. Demonstrated leadership skills. Demonstrated ability to manage and carry out projects to completion with minimal supervision. Excellent written and oral communication skills. Excellent interpersonal skills possess a positive mental attitude, especially when faced with difficult situations and pressing deadlines. Highly proficient in the use and application of Microsoft Office products, office equipment and software to meet business needs. Ability to interact effectively with all levels of leadership and administrative personnel supporting them. Team player with strong organizational, communications and persuasion skills. Possess integrity and tact when dealing with confidential information and sensitive situations; trustworthy. Excellent organizational, time management, analytical and problem-solving skills. Willingness to learn Sallie Mae policies and procedures (particularly in the areas of vendor management, procurement, payroll, and personnel). Highly flexible and adaptable to constantly changing priorities. Ability to maintain a high level of professionalism in a fast-paced environment. Preferred: Indicate "nice to haves" regarding education, skills, and experience. Undergraduate degree. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). Competitive base salaries Bonus incentives Generous PTO, Floating Holidays and 12 Federal Holidays observed Support for financial-well-being and retirement 401k with employer match Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more Employer paid short-term/long-term disability and basic life insurance Flexible hybrid working arrangements. Paid parental leave and adoption reimbursement programs Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives Tuition Reimbursement and Family Scholarship Programs Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Posted 1 week ago

Community Support Specialist - Residential Mental Health - Lakeview Area-logo
ThresholdsChicago, IL
The Community Support Specialist provides direct service to clients through individual and group counseling/therapy, vocational support, crisis intervention, and psycho-social rehabilitation. They identify risk factors related to relapse and develop relapse prevention plans and strategies. ESSENTIAL DUTIES & RESPONSIBILITIES Develops and reviews members' care plans by identifying goals, objectives, and specific mental health services needed. Teaches members independent and community living skills, such as housekeeping, meal preparation, coping skills, etc. Provides support to members with collateral social service agencies and the community. Documents services provided in an Electronic Health Record in a timely manner. EDUCATION Candidates must be at least 21 years of age and have: High school diploma or GED certificate with 5 years of supervised job-related experience in the field of social services OR Bachelor's degree in Psychology, Social Work, or related field required REQUIREMENTS Daily access to a personal vehicle Valid driver's license Willingness to provide transportation for members of the program Must obtain and maintain liability car insurance of: $100,000 per person bodily injury $300,000 per accident $100,000 property damage WHAT WE OFFER: Competitive Pay - Base Rate: $22.50 - $25.87 hourly / $46,800 - $53,800 annually Based on education and experience Generous PTO4 medical insurance plans, dental insurance, & vision insurance 403(b) retirement plan with 3% employer match Robust employee assistance program (EAP) Mileage reimbursement Cell phone reimbursement (up to $50/month) Public service loan forgiveness Supervision for clinical licensure at no cost (CRSS, LSW, LCSW, LPC, LCPC) Reimbursement for professional licensure and license renewal Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. As a leader in mental health and substance use services, we pride ourselves in being recognized as a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, in the category of companies with more than 1,000 employees.

Posted 30+ days ago

School Support/In-House Substitute Teacher-Pool-logo
Rainier Valley Leadership AcademySeattle, WA
School Support Substitute Teacher (In-House) Reports to: Principal Classification: Certificated Job Status: Full Time/Exempt School Year Employee Start Date: August 2024 Location: Seattle, WA ABOUT RAINIER VALLEY LEADERSHIP ACADEMY: Rainier Valley Leadership Academy is a public, tuition-free, charter school, providing an anti-racist collaborative community and rigorous education while providing access to civic leadership and college success for all scholars in Seattle. RVLA will serve grades 6-12 in the Seattle Community. We respect and celebrate the wealth and vitality of the ethnic and cultural traditions that thrive in our neighborhood. Our mission is to put every child on the path to success in college and career, leadership, and life. We integrate college and career-ready and hands-on instruction to expose all scholars to various authentic experiences. Our teachers use a data-driven collection to meet scholar needs and differentiation. We use common planning and collaborative team time to analyze data to inform instruction. We provide a teacher mentor for every scholar and focus on personalized learning. RVLA boasts a highly qualified and diverse faculty and staff that not only have excellent educational credentials but also bring to the school community many years of dedication to scholar success and passion for our mission. Our small school community allows adults to know each other and every scholar by name, strength, and need. We pride ourselves on building and maintaining close relationships with each other, our community, scholars, and families. OPPORTUNITY: We are seeking a mission-aligned School Support/In-house Substitute Teacher to join the growing team at Rainier Valley Leadership Academy to serve scholars in Kindergarten and 6th-12th grades. Our ideal candidate is scholar-focused and utilizes innovative, data-driven, anti-racist instructional practices to engage, connect, and build relationships with scholars and their families to foster educational success. We are looking for an individual who is a unicorn and looks forward to having something different to do daily. Someone passionate about having a long-term commitment to joining the RVLA community and wants to help build a community-centered school driven to dismantle systemic oppression through the unit of the school. To learn more about what it's like to work at RVLA, please visit: myrvla.org ESSENTIAL DUTIES & RESPONSIBILITIES: Report directly to the Principal with any issues, concerns, or questions about job-related duties Ensure administration is aware of any changes within the scope of your daily activities before your participation Arrive to the building no later than 8 am Participate in Circle Group activities Effectively instruct scholars in their content area as prescribed by college-ready, state, and RVLA academic content standards Utilize direct instruction, demonstration, audio-visual aids, and other materials to supplement presentations with the overall goal of engaging scholar learning May teach a mentor group focused on social/emotional skill-building, college, and career Maintain effective supervision and discipline in the classroom Attend faculty and professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence Serve on school pillar committees to forward the organizational mission Work as part of the interdisciplinary team and within content areas planning and aligning curricula to ensure that instruction follows curriculum guidelines or requirements of state and school Create and implement scholar intervention plans when necessary Maintain the school's scholar management policies and procedures (i.e., attendance records, dress code, etc.) and report to the school administrators when necessary Work with other teachers and administrators to address and resolve scholar issues Provide necessary accommodations and modifications for the growth and success of all scholars Lead and participate in scholar activities such as: sponsoring scholar activities or organizations, coaching a team, working with parents and the community as part of a committee or group, providing morning or after-school supervision, and chaperoning scholar events. Abide by all state and federal mandates in reporting sexual or physical abuse and neglect. Conduct special projects and duties when not supporting classes of primary teaching responsibility as assigned. Participate in other events aimed at promoting or developing Rainier Valley Leadership Academy (i.e., scholar recruitment) QUALIFICATIONS: Bachelor's Degree (required) Valid Washington State Teaching Certificate Experience teaching their content at the middle or high school level Knowledge of and experience with Common Core State Standards (CCSS) Experience designing curricula and assessments ( Can articulate a clear, compelling vision for strong content instruction Excellent collaborative and organizational skills Excellent verbal and written communication skills Growth mindset and love of learning A strong ethical base and self-awareness Relentless commitment to high standards for high-quality execution Passionate with a strong sense of personal responsibility toward achieving ambitious goals Strong sense of integrity, ethics, and drive to achieve and grow Humility, sense of humor, and rock-solid commitment to RVLA's mission and the Southeast Seattle community Must be able to multitask and function in a high-energy environment Must be able to pass fingerprint & background check Official College Transcripts This employer strives for a balanced, productive workforce, which is diverse in age, gender, and cultural identity. We do not base hiring or promotional decisions on factors other than performance and professional growth potential. Compensation and current Roles Available: Title | School Support/In-house Substitute Teacher Compensation Rate | $64,870 - $105,282 Status | FT FTE Equivalent | 1.0 Estimated Weekly Hours | 40 Benefit Eligibility | Yes APPLICATION PROCEDURE: If interested in this position, please visit www.myrvla.org/careers to view all open positions and apply. RVLA is an Equal Opportunity Employer and strives for a balanced, productive workforce, which is diverse in terms of age, gender, and cultural identity. We do not base hiring or promotional decisions on factors other than performance and professional growth potential. Please note that we are unable to sponsor H-1B Visa applicants.

Posted 30+ days ago

Engineering Owner, Customer Support-logo
Recorded FutureBoston, MA
With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company! Engineering Owner, Customer Support Recorded Future is committed to delivering exceptional customer experiences with our powerful SaaS product. We're seeking an experienced Engineering Owner, Customer Support to expertly track, debug and coordinate swift resolution of customer driven issues, ensuring our customers continue to harness the full potential of our platform. This critical role is key to both customer success and driving continuous product enhancement. You'll be the primary engineering point of contact for escalated customer issues, collaborating seamlessly with our Product Support, Product, and Engineering teams (including Data Science). Your main focus will be on quickly investigating, diagnosing, and delivering solutions that minimize customer impact and contribute to the ongoing evolution of our product. What You'll Do: Lead the swift resolution of critical customer issues, coordinating effectively with cross-functional teams. Expertly debug and troubleshoot customer identified challenges within our SaaS environment. Act as a backup incident response leader for emergency-level issues when primary routing is unavailable. Contribute to thorough root cause analysis and documentation to prevent recurrence. Analyze customer data and identify trends to drive proactive product improvements and reduce escalations. Measure and report on valuable KPIs to reduce escalations and drive faster resolutions. Develop robust diagnostic and troubleshooting playbooks to empower our Product Support team. What You'll Bring: 5+ years of experience in rapidly debugging and delivering solutions for operational challenges in a SaaS product. A strong technology background which will contribute to your expediency in understanding and diagnosing complex issues. Proven track record of success in environments where timely resolution is paramount. Strong analytical and problem-solving skills with a deep understanding of SaaS technology. Excellent communication skills, able to convey complex technical concepts clearly and concisely. Experience in a customer-facing support role, ideally with leadership experience. Why should you join Recorded Future? Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients. Want more info? Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence Linkedin, Instagram & Twitter: What's happening at Recorded Future The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field Timeline: History of Recorded Future Recognition: Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

Posted 1 week ago

P
Pure Storage Inc.Santa Clara, CA
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE...... The Senior Product Support Engineer will be a key player in our efforts to optimize the lifecycle management of our storage products, focusing on repair operations, failure analysis, and the integration of manufacturing processes. With a solid understanding of NAND Flash or equivalent semiconductor memory technologies and strong Python programming skills, you will develop innovative solutions to help enhance product reliability and maintainability, thereby reducing downtime for our customers, and contributing to sustainable product designs. Key Responsibilities: Utilize Python to create automated tools and scripts for diagnosing issues, analyzing repair data, and optimizing repair procedures. Engage with both local and international repair centers. Build, modify and maintain complex test systems. Improve testing, diagnosis, and repair methodologies. Conduct comprehensive failure analysis to identify root causes of product malfunctions and collaborate with Engineering and manufacturing teams to prevent future issues. Work closely with the service logistics team to ensure seamless repair operations, enhancing customer satisfaction and product longevity. Facilitate communication across departments, sharing insights and recommendations to improve product design and manufacturing processes. Keep abreast of the latest trends and developments in storage technology, repair operations, and programming tools to continuously refine our repair and maintenance capabilities. Qualifications: Bachelor's Degree in Electrical Engineering (BSEE) or a closely related field, with preference for candidates holding advanced degrees. At least 5 years of experience in manufacturing / repair operations, particularly with NAND Flash or equivalent semiconductor memory products. Proficient in Python programming, with a proven ability to apply programming skills to enhance repair processes and failure analysis. Strong background in service logistics, manufacturing processes, and repair operations, with demonstrated success in improving product reliability and service quality. Expertise in failure analysis, capable of pinpointing root causes and implementing effective solutions. Familiarity with current diagnostic tools and testing software. Exceptional project management and leadership skills, capable of leading cross- functional initiatives and teams. Effective communicator, able to articulate technical concepts clearly and persuasively to a variety of stakeholders. Willingness to travel up to 20% internationally and 30% within California, particularly to the Sacramento area. #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $122,000-$184,000 USD WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Posted 2 weeks ago

Direct Support Professional I-71532914-logo
Institute for Community LivingBrooklyn, NY
Schedule 24 hours Part-Time | Friday-Monday 7am-3:30pm Location Bronx 11226 | On-site Essential Job Functions with a disability to perform the essential duties unless this causes undue hardship to the agency.) DSP provide observations, evaluations, and reports to other team members to ensure and/or record an individual's progress toward treatment/habilitation goals. In accordance with habilitative plans, they guide and teach individuals to develop skills required for a more independent lifestyle. Incumbents may take a lead role in one or more of the following duties within a work site. Duties may be performed in several or all of the following areas: Personal Care Teaches and reinforces accepted infection control and personal grooming techniques; assists in bathing, dental care, hair and nail care, personal hygiene, toileting, incontinence care, menstrual care, and grooming routines as necessary. Teaches and assists individuals in dressing, clothing selection, storage, laundering and repair of clothing and accessories; helps them to shop for clothing. Teaches and assists in proper use and care of shavers and razors, eyeglasses, hearing aids, prostheses as prescribed by appropriate medical practitioner. Administers and teaches individuals first aid treatments; administers cardiopulmonary resuscitation techniques and performs other health-related techniques as required. Takes, records, reports temperatures, blood pressures, pulse rate, weight, and other significant symptoms/health-related occurrences; aids developmentally disabled individuals in understanding, recording, and reporting such factors. Maintains confidentiality of information. Reports unusual incidents and physical or behavioral symptoms promptly and accurately to the supervisor. Applies valid and accepted limits for inappropriate behavior and helps control and restrain individuals with challenging behaviors in their care. Administers prescribed medications and treatments; teaches, observes, reports problems and progress in self-administration of medications programs; assists individuals in achieving more independence in administration of medications; teaches use of skin care lotions, topical ointments, eye and ear drops and assists in their use as needed. Accompanies individuals to medical, dental, and other health-related appointments; delivers prescriptions to pharmacy, takes medication to home site and logs same; and instructs and observes individuals in use of those substances. Food Preparation, Mealtimes Assists individuals in eating who cannot feed themselves independently. Teaches individuals to eat in a family-style setting; models and teaches mealtime socialization skills. Teaches and assists individuals to plan, shop, store, prepare and serve meals using currently accepted nutritional standards; and to clean kitchen and dining areas, and dispose of leftover food safely. Maintaining the Environment Under the direction of the appropriate level supervisor, the DSP performs various tasks and duties to assure that the living environment is properly maintained and kept in a clean, neat and orderly condition. Performs/teaches developmentally disabled individuals routine housekeeping duties such as dusting, washing floors and walls, cleaning bathrooms, and vacuuming rugs. Assists developmentally disabled individuals in bed making. Follows safety procedures in living unit by mopping up spills, reporting unsafe conditions, teaches and reinforces fire safety procedures. Checks to see that fire exits are clear, night-lights and exit signs on, windows locked, etc. Stores supplies and assures that storage areas are kept in a neat and orderly condition. Responsible for storage and replacement of linens. May assist in various household inventories. Performs/teaches minor and routine maintenance tasks such as changing light bulbs, fuses, replacement of faucet washers; and obtains repair services for appliances. Performs/teaches routine removal of trash, cleaning of trash containers, ashtrays, etc. Teaches/performs outdoor maintenance tasks and repairs of residence, yard, garden, walks; reports need for or obtains repair services for automobiles, vans, mowers, etc. Checks fire equipment and reports any malfunction. Conducts fire drills following the fire evacuation plan. Individual Development, Personal Interests Teaches and reinforces use of a variety of communication skills. Guides individuals through motor exercises designed to increase physical coordinative functions. Teaches and reinforces principles of human growth and development, including human sexuality, as determined by each person's developmental level and program plan. Teaches acceptable work habits, e.g., punctuality, dress and grooming, to enable individuals to develop readiness for work outside the home, or in support of individuals' habilitative goals. Accompanies developmentally disabled individuals to community activities including worksites, cultural, religious and social events, day programs, and visits to health practitioners; aids them in developing awareness and use of community resources and in interacting with others. Provides support for maximum community integration. Transports/arranges for transport of individuals to community events; and aids them in development of their mobility skills. Maintains an adequate supply of and accounting of personal clothing and possessions. Teaches money management principles to developmentally disabled individuals; and completes/aids in completion of banking activities. Provides an accurate accounting of all financial transactions made on behalf of individuals in their care. Helps developmentally disabled individuals to develop/maintain positive interpersonal relationships with their peers, with others in their families, and with others in the community. Aids in explaining feelings, resolving conflicts, teaching/reinforcing acceptable means of dissipating frustration, and anger. If pets are in the home, teaches/assists with their feeding, grooming, and care. Teaches/supervises/participates in a variety of leisure and recreational activities, crafts projects, seasonal and permanent home decoration; assists in planning, supervising and conducting holiday celebrations selected by residents and staff. May accompany developmentally disabled individuals to dances, camping trips, swimming, horseback riding, basketball, or other sports; assists in selection and teaching of appropriate community inclusion leisure activities. Aids in the selection, purchase, care and use by developmentally disabled individuals of age appropriate personal belongings. Participating as Program Planning Team Member Observes and reports on behavior and specific responses to programming, medication, interpersonal relationships, etc. Actively participates at staff meetings by communicating observations concerning progress and reaction to various therapy programs. At meetings, may suggest alternative programs or procedures based on experience with the individual's habilitation plan. Records all significant behavioral responses in prescribed format. Participates in the development of individual program and habilitation plans. May be asked to assist in the orientation and training of other staff. Other duties that may be assigned Communication As members of the Program Planning Team, DSP communicate with other direct care staff or with supervisory or clinical staff for the purpose of sharing information and obtaining direction for specific assignments. They also communicate with the developmentally disabled individuals in their care, their families and others who meet them. Essential Knowledge, Skills and Abilities Knowledge of policies and procedures of OPWDD, as well as state and federal regulations as they apply to the care and treatment of the developmentally disabled. Knowledge of active treatment programs as they relate to the developmentally disabled. Currently AMAP certified or able to become certified within six months of hire. Currently SCIP-R certified or able to become certified within six months of hire. Currently CPR and First Aid certified or able to become certified within six months Ability to operate a motor vehicle safely Qualifications and Experience High school diploma or GED or possess a Direct Support Professional (DSP) Certificate from an accredited public or private organization and the ability to provide direct services to adults with developmental disabilities. Related experience is desirable. Current clean New York State driver's license might be required depending on the shift. Preferred Education and/or Experience Direct Care experience with people with mental and/or physical disabilities. AMAP, SCIP-R, CPR/SFA certified.

Posted 3 weeks ago

Warehouse Associate - Product Support-logo
Bob's Discount FurnitureDayton, OH
Job Title Retail Warehouse- Product Support Associate Job Overview Our Retail Warehouse- Product Support Associates are essential team members at Bob's Discount Furniture, playing a critical role in the back-end operations that make our stores shine. Whether part-time or full-time, this role ensures our showrooms are staged to perfection, our merchandise is handled with care, and our customers receive exceptional service from behind the scenes. This position works closely with store leadership and visual merchandising to maintain safety, cleanliness, inventory integrity, and showroom readiness. What You'll Bring to Bob's At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by hands-on capabilities, teamwork, dependability, and a passion for doing great work with pride. If you're someone who enjoys fast-paced physical tasks, working with a team, and contributing to a store's success, this is the role for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise Receiving, Staging, and Shipping Operations Safe and Efficient Stockroom Management Visual Merchandising Prep and Assembly Support Inventory Control and Organization Team Collaboration and Task Execution Customer Pickup Coordination and Service Workplace Cleanliness and Safety Compliance Adaptability in a Retail Schedule Environment Preferred Competencies & Skills Prior warehouse, stockroom, or back-end retail experience Familiarity with visual display setup and basic assembly tasks Customer service exposure or café support experience Desire for career advancement in a supportive team setting Strong work ethic and pride in quality performance Who We Are At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement. Benefits & Perks Medical, Dental, and Vision insurance Employer-paid and voluntary Life Insurance 401(k) Profit Sharing Plan with generous match Paid time off: sick days, vacation, holidays-and your birthday! Employee Assistance Program and Emergency Financial Aid Programs Employee Discounts starting on Day 1 Flexible retail schedules including weekends, evenings, and holidays Tuition reimbursement and development opportunities Our Culture & Core Values At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other! Minimum Qualifications Must be at least 18 years old Ability to work nights, weekends, and holidays Ability to lift, move, and assemble merchandise Strong communication and listening skills Must be able to work well in a team environment Physical Demands Regular lifting and movement of up to 50 lbs Standing, walking, and climbing throughout shifts Manual handling of furniture and visual staging elements Diversity is a Core Value at Bob's At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Posted 1 week ago

U
University of Miami Miller School of MedicineMiami, FL
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department of SCCC has an exciting opportunity for a Full Time Research Support Specialist to work at the UHealth medical campus in Miami, Fl. CORE JOB SUMMARY The Research Support Specialist performs a variety of duties involved in the collection, compilation, and documentation of research data related to the assigned research studies. The incumbent also assists with the implementation of daily study activities and provides statistical support to these activities. CORE JOB FUNCTIONS Researches, collects, analyzes, and synthesizes data and maintains databases. Conducts quality assurance checks, reports on the status of research activities, and submits monthly activity logs for protocol. Organizes and coordinates community working group meetings for protocol activities. Serves as primary point of contact for community partners and supervises and oversees research data collection at protocol venues in the community. Reviews study progress, identifies areas of opportunity, and recommends solutions. Prepares and updates study research procedures manuals. Assists with the preparation of grant proposals by processing regulatory documents for all institutions and offices involved. Contributes to the publication and presentation of significant results and writes and edits material for publication and presentation. Maintains research files and responds to phone calls on the research study phone line. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor's degree in relevant field Experience: No Experience Required Knowledge, Skills and Attitudes: Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to maintain effective interpersonal relationships. Ability to understand and follow instructions The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: A6

Posted 30+ days ago

Technical Support Engineer (Remote US Based, Austin Preferred)-logo
TogetherWorkAustin, TX
This position is open to candidates located anywhere in the United States; however, we strongly prefer candidates based in or near Austin, TX, as the role may require periodic in-person collaboration with local team members. Job Summary We're looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution. This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You'll work closely with Tier 2/3 teams and Product to triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture. Responsibilities Technical Troubleshooting: Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks. Customer Interaction: Serve as a customer-facing technical expert-responding to cases, conducting troubleshooting calls, and ensuring timely resolution. Collaboration: Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis. Knowledge Sharing: Contribute to internal documentation and support articles for recurring issues and best practices. Data Handling: Use tools like Data Loader and Workbench for data updates, imports, and debugging. Growth Opportunities: Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe. Requirements 1-2 years of Salesforce experience in support, development, or admin roles 1 year of experience in Tier 2 support role Hands-on with declarative tools (Flows, Workflow Rules, Process Builder) Working knowledge of Apex, Triggers, and Lightning Components Strong analytical skills and attention to detail Experience with GitHub/code review, data tools (Workbench, Data Loader) Platform Developer I certification (or willing to obtain within 90 days) Salesforce Administrator certification Strong communication skills and customer-centric mindset Preferred Skills Exposure to API integrations or middleware (REST/SOAP, MuleSoft) Familiarity with managed packages and payment platforms (e.g., Stripe) Basic knowledge of web technologies (HTML, JavaScript, CSS) Experience in a SaaS or membership/event management environment Excited about this role but don't meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The Company offers a comprehensive employee benefits program, including: Medical, dental, and vision insurance options 100% Employer paid short/long term disability Basic Life 401(k) option with 100% company match Flexible paid personal/vacation time built on mutual trust and accountability 10 sick days annually 10 company paid holidays 6 weeks paid parental leave Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. Salary Range Disclosure The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. Salary Range US Remote: $65,000- $70,000 Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. This role will be supporting our Associations vertical solution https://www.togetherwork.com/vertical-solutions/associations/

Posted 30+ days ago

Litigation Support Trainer-logo
CACI International Inc.Washington, DC
Litigation Support Trainer Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Type of Travel: The Opportunity: CACI is seeking a Litigation Support Trainer, this person will conduct in-person and remote trainings for government and contractor staff of key litigation support software, to include: Relativity, Trial Director, and proprietary project management applications. In coordination with project manager, develops training curriculum and assists users with using Relativity features. Must be willing to take initiative and perform under limited supervision. Responsibilities: Usually reports to Application Manager or Project Manager. Responsible for help desk and on-site support to end users of DOJ automated litigation support applications and related questions. Assists in setting up and operating end-user support program for major applications in support of specific projects. Sets up overall user training programs, particularly for complex applications and workflows which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications. Sets up facilities and procedures to ensure responsive support. Organizes, prepares, schedules and conducts training sessions as part of the training team. Training will most often be user-level training for specific databases or specific software packages, including electronic review and analysis applications, task tracking, trial presentation and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees. Prepares training approach and materials. Arranges for use of training facilities, for access to appropriate applications, etc. Oversees and manages customer inquiries, including answering and responding to user communications and troubleshooting litigation support packages. Work closely with case teams and DOJ to design databases and establish workflows to support efficient document reviews, search and retrieval. Assist and support users on Relativity and Trial Director. Reports to Project Manager or Program Manager. Qualifications: Required: At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred. Certain applications may require certification by the software provider. At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred. Prior supervisory experience strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. At least one year of experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful. Should be an expert user of MS Office. Excellent oral and written communications skills required. Undergraduate degree valued. A DOJ MBI is required to begin employment. For this position, CACI has the ability to provide clearance sponsorship for qualified individuals. Desired: Experience teaching automated litigation support applications (e.g., Relativity, Clearwell, Recommind, Trial Director). Experience with other software applications (e.g., video/audio editing programs like Audacity or Camtasia) Experience creating automated video presentations. This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location. Minimum Required Hourly Wage: $41.82 There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 30+ days ago

Part Time Support Lead-logo
Five Below, Inc.Springfield, MO
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $14.25 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 1 week ago

Part Time Exhibition Support-logo
Sotheby'sNew York, NY
ABOUT SOTHEBY'S Established in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby's believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative. THE ROLE The Bids & Client Services Department is the first and most highly visible contributor to the client experience at Sotheby's worldwide headquarters. It is the responsibility of the team to support a seamless client experience across Sotheby's front of house spaces and to set the tone for the highest standard of client service throughout the organization. The Exhibition Staff are the first point of contact for clients visiting Sothey's galleries available to liaise with clients and specialists, relay high level information on the exhibition and bidders registration process as requested, and ensure all clients visiting Sotheby's galleries receive exceptional service. RESPONSIBILITIES Serve as Brand Ambassador for the Company, portraying a warm, hospitable feeling for both current and prospective clients Facilitate and support a premier in-person experience across all front of house spaces at Sotheby's galleries Assist clients with general inquiries through the possession of thorough and current knowledge of the Company's international sale and exhibition calendars, special events, departments, personnel and their building locations; names and titles of Sotheby's senior management and executive officers Responsible for exhibition-related activities including: timely opening and closing of galleries; creation of new client accounts; bid registrations; knowledge of department experts, sale highlights and lot locations Coordinate with Specialist and Non-Specialist departments to ensure that a client's needs are met Accountable to demonstrate a thorough understanding of the Company's domestic and international auction process to effectively communicate with existing and potential clients Participate in ad hoc projects, as needed Must adhere to required front of house attire at all times during working hours IDEAL EXPERIENCE & COMPETENCIES Superior interpersonal and communication skills with a pleasant client service-oriented attitude Proven experience employing problem solving skills; highly resourceful Team player with a positive working rapport with colleagues Calm demeanor with an ability to deliver in time-sensitive scenarios Ability to handle sensitive information with discretion and poise Previous experience in a client service, luxury or hospitality driven industry Forward thinking and tech savvy General knowledge of art history and art market preferred Foreign language(s) a plus Must be available to work weekends and evenings as necessary during the duration of the assignment The expected hourly rate for this position ranges from $18.00/hour. Employees in this role may be expected to work overtime, and will receive additional pay at the applicable overtime rate. In addition to hourly wages and overtime, successful candidates will be eligible for benefits as required by law. Our offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. To view our Candidate Privacy Notice for the US, please click here. To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here. The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

Posted 6 days ago

Broadridge logo

Client Support Representative - Contract (Remote)

BroadridgeArizona, LA

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Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are actively seeking a remote, contract Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support.

Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, and you thrive in a fast-paced work environment, we'd love to hear from you!

This position is a temporary, contract role expected to go permanent. The work hours will be 10 AM - 7 PM (CT). This is a remote role where you will work off-site. Office visits or travel is limited and generally used for team learning and collaboration meetings.

Responsibilities:

Call Handling

  • Inbound calls- High call volume (50-100 calls per day)

  • Outbound calls- Product support and customer education

  • Log call notes in Salesforce

  • Create JIRA tickets

Customer Relationship Management

  • Maintain client relationships focused on customer satisfaction and retention

  • Educate clients on product and program enhancements

  • Maintain and track communication with clients

  • Facilitate information flow to all relevant parties

  • Flexibility in work schedule is a necessity

  • Complete additional projects as assigned

Customer Education

  • Ongoing product support

  • Editor/tool knowledge base and support

  • Guide customers through Corporate Client Intranets, policies and procedures

Troubleshooting/Case Management

  • Researching previous and current account activity to resolve issues or answer questions

  • Entering issues for Development to further investigate

  • Close case and follow up with customer on resolution

Qualifications:

  • Strong customer service experience

  • Bachelor's Degree or equivalent education is preferred

  • Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word

  • Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines

  • Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others

  • Digital Marketing experience is a plus

Salary range $18.00- $19.00 per hour.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

#LI-KS1

#LI-Remote

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.

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