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Impilo logo
ImpiloPhiladelphia, PA
WHAT YOU'LL DO Work  on-site  at Philadelphia location as part of our Center of Excellence Support Team, partnering with our customers and effectively resolving issues through phone (primary channel) and email Tend to your assigned shift, 8 am - 5 pm    Onboard new patients, help them set up our software and Remote Patient Monitoring devices, and provide them with an understanding of the objectives and expectations of the program Provide support & guidance to patients across our customer base who use our software and devices to monitor their health and wellness Maintain comprehensive knowledge of our tools to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services Monitor your queues, assist with daily goals, and conduct quality control to reduce errors to improve procedures. Recommend and work with your manager to implement policies to ensure quality, timely, and efficient design of customer-oriented services. Auditing your queue to ensure accuracy of information and compliance with SLAS and SOPs Help customers and patients navigate a variety of tools & features within our software Communicate thoughtful, customized solutions that help customers have a frictionless experience Show composure, resilience, and flexibility as customer needs evolve and case volume changes ABOUT YOU You have experience in technical support and/or customer education You are always looking for customer-centric solutions Empathetic listener communicates verbally and in writing with attention to detail Enjoy building processes and being part of the establishment of new procedures Have a sense of agency to deliver results and suggest ways to improve and make the experience better both for your team and the customer Feel comfortable using Google Sheets and Excel to manage and track your work Have demonstrated experience in customer service and are passionate about the customer experience Can autonomously troubleshoot and further investigate to fix a problem Adapt quickly to changing priorities and customer needs Have remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting Experience with Salesforce and Five9 is a plus Fluent in Spanish or other languages is a plus ABOUT Impilo Impilo  is the infrastructure for sending digital health kits into the home. Our platform acts as plug in and play tool to enable the use of remote monitoring devices, supplies, and other sensors in order to augment virtual and home care. We provide both a tech enabled service and API platform that can embed within provider workflows and allow providers to easily operationalize the use of devices, sensors, and supplies without the overhead or maintenance (purchasing, logistics, warehousing, fulfillment, and integration of digital health devices)

Posted 30+ days ago

The Crossing Church logo
The Crossing ChurchChesterfield, MO
Our church...  is a non-denominational multi-site church with four St. Louis-area campuses where we gather each weekend to study this ancient story found in Scripture that is still transforming lives today. We believe church should be a place where believers in Jesus and skeptics can stand side-by-side to study truth and ask tough questions. We blend teaching and worship with art and technology to create a service where you can experience the message of Jesus in practical and life-changing ways. FACILITY SUPPORT ...This part-time position is responsible for providing facility support for weekend services at our Chesterfield campus.  Opportunities to support weeknight classes and events are available as well.  The hours are varied, and, in most instances, we can work around your full-time job and other commitments.  Retired or just need some extra cash?  This job is for you! GENERAL RESPONSIBILITIES Providing on-site facility support for services, classes and events.  Typical shifts are available are Saturday 3:30 pm to 7:00 pm Sunday 7:30 am to 1:00 pm Weeknights 5:30 pm to 10:00 pm Other days and times as needed Light cleaning, general maintenance duties and opening and closing the building Communicating issues and concerns to management in a timely manner WE'RE LOOKING FOR Excellent people and communication skills Self-motivated worker High school diploma or trade school experience MUST HAVE FOR  ALL  STAFF AT THE CROSSING Attend a service at one of The Crossing campuses on a weekly basis Passionate about their relationship with God and The Crossing  Baptized after making the thoughtful decision to follow Christ Regard the Bible as God's final authority in all areas of Christian life and desire to be wholly obedient to it Wholeheartedly affirm The Crossing's  Statement of Faith , including our view on  Baptism Live a lifestyle consistent with scriptural principles Apply today and see why The Crossing may be a great fit for you!

Posted 30+ days ago

Brilliant Earth logo
Brilliant EarthSecaucus, NJ
IT Support Associate, End User Experience Position Overview: Brilliant Earth is hiring an IT Support Associate to join our IT team. As a member of the IT team, this role will be instrumental in ensuring that our end users receive unparalleled support and assistance, enabling them to achieve their goals seamlessly. This person must be a customer-oriented problem solver who thrives in a dynamic and fast-growing environment and possess a passion for delivering exceptional user experiences. This role requires full-time in-office attendance at our Secaucus Distribution Center location. The targeted budget for this position is $65,000-$70,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. You will: Deliver outstanding customer service by promptly addressing end users' technical inquiries and providing solutions that meet their needs in-person, and through our ITSM solution (Freshservice), along with chat (Teams) and remote session when needed (TeamViewer). Manage and support various hardware components, including computers (PC and Mac), printers, QR scanners and wireless network. Ensure the availability, reliability, and security of these systems to enhance end user productivity. Diagnose and resolve technical issues reported by end users, leveraging your exceptional research and problem-solving skills to identify root causes and implement effective solutions. Efficiently manage and resolve tickets (incidents and service requests) reported by end users though our Ticketing Solution, ensuring minimal disruption to their workflow and delivering timely solutions, fulfilling the Company's SLAs. Control on-site Inventory and oversee the entire laptop lifecycle: receiving new devices, refurbishing used ones, maintaining accurate inventory levels, and securely shipping laptops to new hires across the company. Partner with HR to seamlessly onboard new employees by ensuring their laptops are delivered and ready for use upon arrival and facilitating a smooth technology setup process. Streamline the offboarding process by collecting company laptops, securely wiping data, and updating the Asset Management system to reflect equipment return. Adapt and thrive in a fast-paced, dynamic startup environment, where priorities may shift, and new challenges arise regularly. Utilize your expertise in SAML/LDAP (OKTA) to manage user identities, access permissions, and authentication, ensuring secure and efficient access to company resources. Provide comprehensive support for Office 365 applications, assisting end users with configuration, access, and usage queries. Assist with onboarding new employees, ensuring they have the necessary technology setup and conducting training sessions to enhance end user proficiency with our systems. Create and maintain detailed documentation on support processes, troubleshooting steps, and frequently asked questions, facilitating knowledge sharing and continuous improvement. Collaborate with cross-functional teams to address complex technical issues and contribute to the improvement of our IT infrastructure and user experience. Participate in a weekend on-call rotation to provide essential support to end users during weekends and holidays. Ensure prompt response and resolution of critical issues to maintain business continuity. Required Experience: 2+ years' proven experience in providing end user support, ideally in a startup or dynamic environment. Experience in managing and supporting hardware components such as computers (MAC and PC), printers and Scanners. Excellent problem-solving skills with a passion for conducting in-depth research to find solutions. Outstanding customer service skills with the ability to communicate technical information to non-technical users effectively. A team player with excellent interpersonal and communication skills. Highly organized and capable of multitasking in a fast-paced environment. Adaptable and willing to embrace challenges and change. Other Desired Experience: Knowledge in SAML/LDAP (preferably in OKTA) and Microsoft 365. MDM tools (JAMF and Intune) knowledge Hardware cleanup/maintenance for on-site printers At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other - our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Posted 3 days ago

Evolv Technology logo
Evolv TechnologyWaltham, MA
The Elevator Pitch Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv' s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal. Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? In the first 30 days, you will: Participate in EvolvED our new hire training orientation Participate in our technical product training session Learn and understand the product, and product issues enough to assist with customer support. Shadow the rest of the support team working on customer issues. Assist with scheduled remote system upgrades and maintenance. Within three months, you will: Be a noticeable contributor to support tickets and able to handle common problems on your own. Become Proficient in the tools and diagnostics procedures to work independently on customer issues. Be able to identify issues that need to be escalated for more involved troubleshooting. By the end of the first year, you will: Serve as a trusted support resource, able to determine/resolve common support issues and reliably respond to requests when needed. Be able to support Evolv security systems and adjacent products including integration with 3rd party security applications and platforms. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Technical Proficiency Technical Expertise: Understanding of common troubleshooting practices and techniques. Use of Service Cloud or similar service platforms to manage and document issues. Diagnostic and Troubleshooting Skills Real-Time Problem Solving: Accurately diagnose and resolve technical issues promptly. Implement solutions that address the root cause of problems to prevent future occurrences. Communication and Collaboration Effective Communication: Clearly articulate complex technical concepts to customers and partners. Maintain strong, clear communication channels with all stakeholders. Customer Relationship Management Customer Support: Provide exceptional support, anticipating and addressing customer needs proactively. Build and maintain strong, trust-based relationships with customers. Documentation and Record Keeping Detail-Oriented Documentation: Accurately document technical issues and resolutions in the Evolv Service and Support Platform. Maintain comprehensive records of customer interactions and issue tracking. Resilience and Adaptability Display persistence and follow-through with necessary parties until a resolution is reached. Adaptive Thinking: Prioritize tasks and adapt strategies effectively in a fast-paced environment. Continuous Learning and Improvement Growth Mindset: Display an insatiable appetite for learning and personal development. Stay updated with the latest technologies and industry trends to enhance service quality. Proactive Improvement: Continuously seek ways to improve technical skills and service delivery. Embrace challenges fearlessly, viewing them as opportunities for growth and learning. Ethics and Compliance: Act with integrity and demonstrate an unwavering commitment to compliance with to the letter and spirit of the Evolv Code of Conduct and other company policies as well as all applicable laws and regulations. What is the leadership like for this role? What is the structure and culture of the team? You will be joining the Technical Support team and reporting directly to the Technical Support Manager The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive, and fun! Where is the role located and what is the schedule? Location: Waltham, Massachusetts (HQ) Training Period: Onsite for the first 30-45 days for training and onboarding (Monday- Friday, 9am- 5pm) Post-Training: Potential flexibility for remote work, depending on individual performance Schedule: Monday through Friday with the following shift: 2pm- 10pm What is the salary? The hourly pay rate for this role is $24 - $26 an hour. This role is nonexempt, meaning you'll be eligible for overtime pay for any hours worked beyond the standard 40 per week. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonuses, overtime pay, equity, or benefits.

Posted 3 days ago

Community Human Services logo
Community Human ServicesPittsburgh, PA
Community Support Specialist - Shelters Job Classification: Non-Exempt Pay Rate: $19.00 p/hr Shift: Sat-Sun 2pm - 10pm (Oakland location) Position Overview The CSS works under the direction of the Program Manager to provide case management and supportive services to the participants of the shelter location. The goal of the program is to assist participants in obtaining stable housing outside of the shelter. CSS also provides case management and assistance gaining needed services, such as referrals to programs, assisting in applying for benefits/income, and accessing other resources which assist them in living in permanent housing and ending their episode of homelessness. The case manager works independently towards these goals; however, they are expected to consult with the Program Manager as needed. Other duties include, but are not limited to: community building, consistent case noting, continued file upkeep, attendance and participation at staff meetings, assistance to the larger shelter programs of CHS, and performance of other administrative, financial, and programmatic duties pursuant to program guidelines and regulations. CHS uses the Housing First and Harm Reduction service delivery models, assisting clients with housing as the immediate need without requirements to abstain from any harmful behavior prior to being housed. Key Responsibilities Support the programming in CHS Shelters by working directly with participants enrolled in shelter. Empower individuals served in shelter by developing a non-judgmental, empathetic relationship focused on obtaining housing and reaching participant goals. Provide individual assessment of participant needs and conduct shelter program move ins Facilitate locating and securing housing by completing housing pathway assessment and completing applications and referrals for identified housing pathways. Create goal plans with program participants and assist the individual in meeting their goals. This includes a heavy emphasis on need for income, vital documents, affordable and safe housing and other supportive services. Meet with shelter program participants weekly to provide case management services focused on obtaining housing outside of the shelter. Advocate for appropriate benefits and access to appropriate services with external providers. Complete referrals and connect program participants to relevant community resources. Complete case notes, files, and maintain accurate, timely documentation in accordance with regulations. Support harm reduction, trauma-informed care, person-centered, and housing first principles. Assist individuals in the shelter program with resource navigation, phone calls, and completing paperwork as needed. Develop a professional and supportive relationship with participants of the program while maintaining and modeling appropriate boundaries. Attend staff meetings and training courses as scheduled. Collaborate with members of the CHS shelter team to support individuals served. Establish professional relationships with external homeless services staff, including outreach teams, service coordinators, housing program teams to collaborate and serve program participants. Perform other duties as required. Knowledge Skills and Abilities Through a combination of experience and education, the Community Support Specialist for will have: Excellent communication and interpersonal skills Exceptional customer service communication Cultural competence, being able to work effectively with all backgrounds Experience and ability to de-escalate mental and behavioral health crisis situations Strong organizational, phone and computer skills A working knowledge of the social service system through life or job-related experience A willingness to work both independently and collaboratively Strong ability to navigate the Internet to familiarize and access various resources Ability to work and travel independently A high school diploma or equivalent, along with a combination of work, education, and life experiences as approved by the agency and funder. Act 34 Criminal, Act 33 Child Abuse, and FBI Criminal clearances are required. Position Physical Demands The Community Support Specialist will be called upon to engage in physical activity related to general office work, including the capacity to lift up to 15lbs and stand or sit for extended periods. Also, the ability to walk up and down steps and physical activity related to cooking, cleaning, and general household maintenance. *This job description is not intended to be all-inclusive. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time. Powered by JazzHR

Posted 3 weeks ago

Paragone Solutions, Inc. logo
Paragone Solutions, Inc.Dallas, TX
Secure IT Service Management, Inc. is seeking an IT Support Technician to provide first-line technical support for customers who experience computer and software issues, including standard Windows desktop applications and vendor-developed software. The role involves troubleshooting hardware and software problems, building new computers, setting up virtual machines, and configuring Office 365 and Azure tenants. This is a full-time, onsite position supporting SecureITSM and a customer. This position is based in the Dallas, TX area. Responsibilities Serve as a point of contact for troubleshooting hardware, software, and network issues. Monitor system performance and proactively address potential issues. Build and configure computers, virtual machines, and manage Office 365/Azure tenants. Provide remote and onsite technical support to resolve IT issues for users. Support VPN, firewall, and remote access solutions to ensure secure connectivity. Ensure endpoint security by applying patches, updates, and antivirus/EDR tools. Maintain, update, and troubleshoot Windows 10/11 systems on both virtual and physical machines. Perform user administration and tenant management for Office 365 and Azure. Collaborate with team members to resolve technical issues promptly and efficiently. Experience Minimum of three (3) years of computer support experience. High School Diploma or GED. CompTIA A+ certification is preferred. Hands-on experience with Office 365 and Azure tenant management. Skilled in computer system and network support, including standalone systems and peripheral devices. Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments. Proficient in Office 365 and Azure user administration. Strong background in software troubleshooting and issue resolution. Proficiency with Microsoft Office applications. Solid understanding of computer networking and IT support practices. Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS. Proven technical support skills with a focus on end-user satisfaction. Previous help desk or technical support experience preferred. Excellent ability to communicate complex technical concepts to non-technical users. Strong problem-solving, troubleshooting, and analytical skills. Ability to perform well under pressure while managing and prioritizing multiple tasks effectively. SecureITSM, a subsidiary of Paragone Solutions, Inc. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed, life-friendly work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #ZR Powered by JazzHR

Posted 2 weeks ago

Feeser's Food Distributors logo
Feeser's Food DistributorsHarrisburg, PA
DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions. SUMMARY: The Sales Support role is responsible for assisting in the overall day-to-day operations of the sales team, managing assigned customer accounts including order entry, resolving customer service issues, identifying opportunities for sales growth and all facets of servicing accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES Build strong customer relationships to understand their needs, tailor product offerings and remain responsive to changing customer goals, and align with Feeser’s value and products Enter customer orders into ERP order management Inform customers of current promotions and events and recommend additional and complimentary products Supply positive, fast, and complete support resolutions to customers via various access channels such as telephone, voicemail, email, Microsoft Teams, and online chat. Know the product catalog, including customer specific proprietary products, in order to assist customers with product suggestions and alternatives Monitor orders before the cut-off time for next day delivery Manage each day towards exceeding team sales goals for customer orders, customer service resolutions and customer calls and provide regular updates to management on progress toward sales goals and key performance metrics Assist with customer specific pricing audits to ensure maximum profitability while maintaining customer specific pricing obligations, as defined in applicable contracts. Keep the appropriate accounts’ order guides up to date with necessary changes or updates. Maintain customer specific contact lists in a centrally located shared document, accessible to all sales team members. Provide regular updates to management on progress toward sales goals and key performance metrics Work closely with the marketing and outside sales teams to support campaigns and follow up on marketing leads Share market insights and customer feedback with the team to improve strategies Adapt your communication approach by customer to best solve their challenges, staying up to date on industry knowledge to share your expertise as a trusted resource Assist in conducting cold call prospecting for new customers Use CRM tool to document client interactions and track progress and prepare analytics for review Assist in account set up for online order entry, providing training and support as necessary to facilitate a positive customer experience. Provide item maintenance team with relevant information to assist with Item Set-up or potential issues with key products for assigned customers SKILLS REQUIRED: Excellent organizational and project management skills, with a strong writing ability, math skills and attention to detail. Effective communication and interpersonal skills and the ability to build and maintain effective working relationships with employees, management, customers, and vendors. A proficient knowledge of Microsoft Office with the willingness to expand upon these skills through seminars and workshops. Ability to quickly find and resolve customer inquiries Dependable and punctual time management skills Empathy and the ability to take initiative for the customer Strong problem-solving skills ­with the ability to creatively resolve tricky situations as a team player Ability to work in a fast-­paced environment, subject to rapid change and uncertainty QUALIFICATIONS & EXPERIENCE: High School Diploma or equivalent A minimum of three years' experience in a sales or sales support, customer service or administrative role (required) Experience in food service or food distribution (preferred) PHYSICAL REQUIREMENTS: Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Ability to physically stand, bend, squat, and lift equipment up to 50 pounds. Remaining in a stationary position, often standing or sitting for prolonged periods. Moving about to accomplish tasks or moving from one worksite to another. Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust. Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs. Powered by JazzHR

Posted 5 days ago

K logo
KMRG, LLCWashington, DC
ROLE We are seeking an experienced Congressional Support Specialist to support the Federal Trade Commission (FTC) Office of the Secretary in Washington, DC. Your responsibilities will focus on delivering high-quality administrative, clerical, and congressional correspondence support to ensure the effective processing of Congressional inquiries, accurate redaction of sensitive personally identifiable information (PII), timely management of electronic records, and daily collaboration with FTC staff, Bureau leadership, and external Congressional offices in a secure federal environment. This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security. Apply today! RESPONSIBILITIES Deliver extensive congressional support services to assist the Federal Trade Commission (FTC) Office of the Secretary Support FTC efforts to protect consumers from fraudulent, deceptive, and anticompetitive practices Manage incoming inquiries and communications from Congressional Offices Redact sensitive personally identifiable information (PII) to ensure privacy and data security compliance Scan and apply optical character recognition (OCR) technology to process Congressional letters, emails, and responses Upload processed documents into the Commission’s Document Management System (DMS) Enter data sets related to Congressional correspondence into the Congressional Correspondence Management System (CCMS) Monitor and validate the performance of both DMS and CCMS to maintain data integrity Provide comprehensive administrative and clerical support to the Office of the Secretary Digitize official Commission records through scanning, OCR processing, and metadata entry Assist the Office of the Secretary in maintaining official Commission voting records and Commission decision circulations Execute records management activities to support legal and operational requirements Assist the Office of the Secretary in its role as legal custodian of Commission records Support adjudicative proceedings in accordance with the FTC Rules of Practice KNOWLEDGE & SKILLS Extensive knowledge of English language structure, spelling, composition, and grammar required BACKGROUND At least 2 years of experience handling Congressional and White House inquiries and correspondence required At least 2 years of experience monitoring and entering documents and data in both a Congressional Correspondence Management System and an Agency Document Management System required At least 2 years of experience with administrative and clerical procedures (e.g., managing files and records, etc.) required At least 2 years of experience with Microsoft Word, Outlook, Adobe Acrobat Professional, and Documentum required EDUCATION Bachelor’s degree preferred LOCATION Washington, DC 20580 TELEWORK Not eligible for telework CLEARANCE U.S. citizenship is required as it supports the U.S. federal government CLIENT Federal Trade Commission (FTC) TRAVEL Travel is not required WORK HOURS 40 hours 8 hours a day 5 days a week EMPLOYMENT CLASSIFICATION Employment Classification Eligibility — Nonexempt RELOCATION Not eligible for relocation benefits ****************** KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law. Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.   Powered by JazzHR

Posted 30+ days ago

Sandy Hook Promise logo
Sandy Hook PromiseMiami, FL
National Crisis Center Line Intake Support *must be based in Miami,FL* About Sandy Hook Promise   Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP’s mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the lifesaving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help. SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships.       SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.     Commitment to Belonging, Community, Engagement, and Respect   SHP strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect.  We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging.  SHP encourages individuals who share our commitment to these core values and to our mission to apply.    Hours and Location The National Crisis Center is located in Miami, FL. The candidate must be willing and able to work at the Crisis Center as the Crisis Center operates 24/7/365, including day shifts, evening shifts, overnight shifts, varied shifts weekends and holidays. The Crisis Center Counselor must also be available to travel locally as needed.  About the Role The National Crisis Line Intake Support will monitor, receive, analyze, triage, and deliver tips submitted to the Center, from school districts across the US. The Crisis Support must utilize critical thinking skills and information-gathering techniques to procure and disseminate the most accurate and actionable information possible to clients. As such, this position requires the ability to conduct thoughtful analyses under pressure and to clearly identify and articulate relevant information with clients and supervisors. The National Crisis Line Intake Support will report to the Crisis Center Assistant Manager, Manager, and Director. Job Responsibilities Include (but are not limited to): Confidently navigate and utilize all tip/alert management platforms including the account management upside (training will be provided). Ability to act rationally and decisively in high-stress or time-sensitive situations. Understand crisis counseling and effective information gathering basics to create and maintain rapport with tipsters. Engage genuinely with end users (tipsters) to build trust and gather information. Utilize strong analytical skills to derive pertinent information in support of successful tip outcome. Build, promote, and maintain collaborative relationships with the Say Something Anonymous reporting client.    Multitask/prioritize responsibilities (work within several different web applications while using effective communication skills at a given time). Accurately and concisely communicate with clients, stakeholders, senior management and staff. Have a basic understanding of data literacy and willingness to use and refer to data. Ensure timely response, analysis, prioritization, processing, and delivery of tips, alerts and their system wide notification platforms. Perform regular, in-depth account management, tip audits and peer/self-performance evaluations. Promote the values and mission of Sandy Hook Promise, the SS-ARS program. Work and collaborate with teammates from across the organization as necessary.  Other duties as identified given organizational needs.  Desired Skills and Experience Bachelor's Degree in Social Work, Psychology, Human Services, Criminal Justice, Education, Communications, and/or two years’ experience in related fields. Proven analytical, problem-solving, organizational, typing and prioritization skills. Outstanding written and oral communication skills (execution of proper English grammar, usage, and mechanics). Demonstrated attention to detail and accuracy. Self-starter with positive energy and flexibility in a fast-paced environment. Proficiency in Microsoft Office applications, including Teams, Word and Excel and other relevant software. A commitment to SHP's vision and values. Benefits and Salary Range The National Crisis Center is 24/7/365, therefore it is an hourly position with shift differential. The starting rate for the Crisis Line Intake Support is $21.63/hour with an increase in pay once the training period is completed. SHP offers a competitive benefits package, including: Unlimited PTO Paid holidays and 10 days sick leave Paid parental leave Health, dental, and vision Employer paid life insurance and short- and long-term disability 401k match Professional development stipend Wellness & mental health support Employer Paid Employee Assistance Program. Additional Instructions Internal applicants and SHP Volunteers have until Tuesday, July 15, 2025, to submit their application. Please email HR + TA once you have applied.    All Miami-based applicants have until Monday, August 17,2025 to apply.  Survey forms are being sent as a supplement to all applications. Please be sure to fill these out within 5 business days to ensure quicker processing.  Equal Opportunity Employment  SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting diversity, multiculturalism, and inclusion and believe deeply in having a workforce comprised of people of all beliefs and backgrounds who seek to prevent gun violence and stop the tragic loss of life. Members of all under-represented groups are encouraged to apply.  Powered by JazzHR

Posted 30+ days ago

G logo
Gr8ttek, LLCGreenville, NC
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits : $40 per call/$5 per call per diem Dell certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver’s license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR

Posted 3 weeks ago

ExpertCare logo
ExpertCareWaterford, MI
Job Alert: Direct Support Professional Wanted New Gateways, Inc. in Waterford, MI is looking for compassionate, team-oriented individuals to join our staff as Direct Support Professional. In this role, you'll support adults with Intellectual and Developmental Disabilities by assisting with daily personal care, engaging in community outings, and facilitating skill-building activities. We're looking for someone who is comfortable being on their feet and is eager to make a meaningful difference in the lives of others. Schedule & Pay: Flexible daytime hours: Monday–Friday, 8a–3p Starting pay: $16.00/hour Opportunities for growth within the organization Benefits Package: Health, Dental, and Vision insurance Life Insurance 401K retirement plan Paid Time Off (PTO) Requirements: Valid driver’s license Clean driving record Ability to lift at least 50 lbs Must pass a criminal background check Comfortable being on your feet throughout the shift If you’re ready to join a supportive team and make a meaningful impact, apply today! Powered by JazzHR

Posted 3 days ago

Fooda logo
FoodaMinneapolis, MN
At Fooda, we bring better lunch experiences to office workers everywhere. We are on a mission to mobilize a global network of people, restaurants, and businesses to make food delivery more affordable, sustainable, reliable, efficient, and delightful for everyone. Our team is guided by the shared belief that it is not just about the food—it is about how food makes us feel and what it enables us to achieve. We take risks, embrace failure, ask questions, and learn from our mistakes because we know it is what we need to grow and succeed, both as individual contributors and together as a team Position Overview: In the role of Customer Support Representative, you will be instrumental in providing outstanding customer service that reflects our core values. You’ll be responsible for efficiently resolving customer concerns and managing escalated calls, emphasizing a proactive and authentic approach. Your commitment goes beyond the norm, as you actively pursue solutions that not only address customer issues but also enhance the satisfaction of both our customers and restaurant partners. Key Responsibilities: Customer Support & Ticket Management Handle 80-100 tickets per day with a target SLA of 80%+ Address team inquiries and independently resolve complex tickets using best practices Ensure all tickets are completed by the end of the day and accurately tagged Follow up on customer inquiries and provide timely updates on ongoing cases Make independent support decisions regarding order cancellations, delays, and delivery issues Collaboration & Communication Work closely with external departments (sales, marketing, product, finance) to resolve complex issues Share new insights with the team to improve performance Attend all team and company meetings Actively participate in daily team standups, occasionally leading or backing up General Responsibilities Perform in-office duties and participate in LDRS Onboard and train new hires Update support policies and procedures in OneNote Identify and implement improvements in customer support processes Handle ad-hoc projects assigned by the manager and manage RP Dashboard pop-ups How we measure success: Customer Satistication Score (CSAT) First Response SLA % Consistantly complete projects as directed Lead and demonstrate support values Qualifications: 0 - 3 year of customer service experience, preferably in a high-volume setting Experience with customer service software, HubSpot proficiency preferred Excellent verbal and written communication skills Strong problem-solving abilities with a proactive approach Genuine empathy and a positive attitude in customer interactions Ability to collaborate effectively with internal teams Flexibility to adapt to changing priorities and scenarios Proven ability to take initiative in issue resolution Pay: $18-$20/hr  Must be authorized to work in the United States on a full-time basis. No recruiters please. Powered by JazzHR

Posted 30+ days ago

Visiting Angels logo
Visiting AngelsSoutheast, DC
Our Private Duty Home Care Agency – Visiting Angels of Maryland and Washington DC, is looking for a  Homecare Registered Nurse, a team player with great interpersonal and communication skills to join our successful team. Through our commitment to care, we ensure that our clients receive the assistance they need to live independently and with dignity in their homes. The RN will be primarily responsible for performing intake assessments for new home care admissions and promoting quality assurance. The position entails coordinating and supervising other field nurses. Primary Responsibilities: Perform initial and periodic client assessments and develop plan of care. Determine customer needs and accurately offer the best service solution. Work with Care Coordinators to ensure smooth start of care of services. Responsible for the supervision of field staff. Perform Caregiver skills assessments and in-home supervisory visits. Maintain compliance with the state regulations affecting home care. Job requirements: Active Maryland and Disctrict of Columbia RN license is a must. Great communication and listening skills to identify opportunities. Excellent customer service and leadership skills. Minimum of 2 years nursing experience. Benefits: Health Benefits (medical, Dental, Vision) 401(k) Options Mileage Reimbursement for On-Duty Travel Powered by JazzHR

Posted 30+ days ago

H logo
HASC Center Inc.Lakewood, NJ
Direct Support StaffResponsibilities include:• Work directly with individuals with developmental disabilities to help them become independent, integrated and live meaningful lives as part of the community.• Assist individuals with their daily living activities• Support individuals’ activities and encourage healthy attitudes and behaviors that enhance societal inclusion• Advocate for the individual, helping them communicate their needs, self-expression and personal goals• Encourage community participation• Work directly with individuals on the activities and goals stated in their ISP’s, with the goal of achieving their stated outcome(s)• Transport and accompany individuals to outings, community activities, volunteer sites, etc.• Administer medications in accordance with regulatory requirements• Be sensitive to the psychological needs, concerns and whereabouts of individuals under their care, treating them with respect and giving them choices.• Attend mandated trainings and professional development sessions• Attend re-trainings, as determined by their supervisor• Learning the contents of each individual’s file• Complete mandated documentation and progress notes in a timely manner• Communicate effectively with team members and families• Perform other responsibilities and duties as assigned by the supervisor• Knowing when to reach out to the supervisor for assistance• Direct support staff report to the Day Habilitation Coordinator• Follow all regulatory requirements of the Day Habilitation ProgramRequirements and Skills:• Must be 18 years of age or older• Must have a high school diploma or equivalent• Must be physically able to support individuals with their needs• Successful clearance of background checks, including Driver’s Abstract• Basic computer skills preferred Powered by JazzHR

Posted 2 weeks ago

F logo
Foxconn Industrial Internet - FIISan Jose, CA
Position Summary: We are seeking a proactive, detail-oriented Administrative Assistant with a strong focus on recruitment coordination and HR administrative support. The ideal candidate is organized, a strong communicator and a critical thinker who can effectively manage competing priorities in a fast-paced environment. This position also supports general HR operations and office administrative functions, contributing to the smooth and efficient operation of the department and company as a whole. This is a full-time contract position with the possibility of conversion to a permanent role after a minimum of six months. Job Responsibilities: Recruitment Support (70%) Post job openings on internal and external job boards. Regularly audit and remove outdated postings to ensure job listings remain current. Coordinate with external recruitment agencies for candidate submissions and interview logistics. Review and screen resumes and applications to ensure alignment with job requirements. Schedule interviews across departments, time zones, and formats (onsite and remote). Serve as the primary point of contact for candidates, ensuring professional and engaging experience throughout the recruitment process. Maintain accurate and up-to-date records in the applicant tracking system (ATS). Prepare, track and submit Personnel Action Forms (PAFs); follow up for approvals and ensure timely processing. Track and report required recruitment metrics (e.g., time-to-fill, candidate pipeline status). HR and Administrative Support (30%) Support onboarding activities, including collecting new hire documentation and coordinating access and equipment with IT and Security. Create and maintain employee personnel files (both digital and hard copy) and ensure all required documents are properly filed and organized. Ensure finalized offer letters and other relevant onboarding documents are filed appropriately in personnel files (hard copy and digital). Support offboarding activities, including collecting company assets (e.g. laptop, badge) and ensuring all offboarding documents are filed in the relevant personnel file. Coordinate and support employee events, training sessions, and meetings. Arrange catering and refreshments for meetings and events as needed. Maintain templates, records, and reports in an organized and confidential manner. Maintain an up-to-date employee contact list for business continuity and emergency purposes. Handle sensitive and confidential information with discretion and professionalism. Support general office administration as needed (e.g., supply coordination, data entry, filing). Collaborate with the HR team and Office Coordinator to support cross-functional initiatives and tasks. Other Duties: Perform additional duties as required to support the efficient operation of the office Qualifications: Associate degree or equivalent required in Business or a related field; additional education or certifications are a plus. 1–2 years of experience in HR, recruitment, or administrative coordination roles. Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint); experience with ATS or other HR systems is a plus. Proactive and resourceful; able to anticipate needs and take initiative. Quick learner, comfortable with new tools and technologies. Strong attention to detail and commitment to producing accurate, high-quality work. Well-organized and capable of managing multiple tasks and priorities effectively. A collaborative team player who contributes to shared goals and supports colleagues. Excellent organizational, time management and communication skills. Demonstrated ability to think critically, solve problems independently and adapt to evolving needs. Comfortable working in a fast-paced, deadline-driven environment. Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I- 9 information to confirm that you are authorized to work in the U.S. Pay rate: $24/h - $26/h Powered by JazzHR

Posted 1 week ago

Defense Innovation Unit logo
Defense Innovation UnitMountain View, CA
The Defense Innovation Unit (DIU) supports the Department of Defense’s efforts to create and foster commercial partnerships within multiple innovation ecosystems across the United States. It is staffed by active-duty and reserve personnel, government civilians and contracted consultants. DIU is headquartered in Mountain View, CA with satellite offices in Cambridge, MA, Washington DC,  Austin, TX and Chicago, IL. Navy Reservists will be attached to NRC DC for administration and can provide support from any of the DIU offices. *This is not an opening to a specific billet, rather a means of indicating your interest in serving in a part time Selected Reserve (SELRES) capacity at DIU.  DIU Navy Administrative Support Part-Time SELRES Reservist billets are OSD and Navy coded enlisted billets, for enlisted members who are currently affiliated (or are in the process of affiliating) with the Navy Reserve as a Selected Reservist (SELRES), ideally targeting E-6s. The service lead or reserve lead will reach out when we have billet openings and your profile is a match for our current needs. Responsibilities Navy SELRES provide support to DIU's Portfolio and Engagement teams based on their military and civilian expertise.  The type of support required is administrative,  traditionally from a reserve sailor with either the Yeoman (YN) rate or a Personnel Specialist (PS) rate.   Types of Support Preparing, typing and routing correspondence and reports Organizing and maintaining files Performing office personnel administration Maintaining records and official publications Performing administrative functions for legal proceedings Serving as office managers Performing other various clerical and administrative duties Maintaining and entering data into Enlisted Service Records Gaining personnel to new commands, transferring personnel, preparing personnel for retirement/Fleet Reserve.  Preparing all types of separations. Writing official letters and reports Performing travel claim accounting; preparing financial reports Provide pay and entitlement information to individual Navy members The ideal candidate should have: Capacity to thrive in a culture where self-motivation is necessary, and communication is paramount. Ability to juggle numerous tasks and competing priorities Understand the expectations of supervisors/stakeholders/teammates and develop strong working relationships to achieve shared goals. Proven ability to work collaboratively in a team environment Willingness to learn and support Army, Air Force, Marine Corps, and Space Force admin and human resources processes on behalf of DIU service personnel. Strong written and oral communication skills; the ability to present complex matters clearly and simply; effective organizational skills; Proficient computer skills, Google Suite a plus High level of responsibility, ownership and accountability Passion for great DoD-Silicon Valley customer experiences   Powered by JazzHR

Posted 30+ days ago

Community Access Services logo
Community Access ServicesScappoose, OR
Direct Support Professional (DSP) Location: Scappoose, OR Schedule: Full-Time Build a career where every shift makes a difference. At Community Access Services (CAS) , we believe in creating opportunities for individuals with intellectual and developmental disabilities to thrive. As a Direct Support Professional (DSP) , you’ll play a vital role in empowering people to live full, independent, and meaningful lives. Whether you’re an experienced caregiver or brand-new to the field, CAS provides paid training, ongoing support, and growth opportunities so you can succeed. What You’ll Do as a DSP: Build person-centered relationships that promote independence, dignity, and joy. Assist with daily living skills such as cooking, budgeting, and personal care. Support individuals in enjoying community activities, recreation, and personal goals. Encourage skill development and social connections. Follow individualized support plans and behavioral strategies (training provided). Administer medications safely and maintain accurate records. Help ensure the home environment is safe, clean, and welcoming. What We’re Looking For: Experience as a DSP, caregiver, personal support worker, or in human services is a plus—but no experience is required ! Must be at least 18 years old with a high school diploma or GED. Valid driver’s license and ability to be approved as a company driver. Pass a national background check. Strong communication skills, compassion, and patience. Ability to lift up to 50 pounds and assist with mobility support. Why You’ll Love Working at CAS: Competitive Pay: $21.50–$22.50/hour (based on experience) Free Training: CPR, First Aide, Medication Administration, Safety, Emergency Preparedness, and more! Benefits Package : Medical, dental, and vision insurance CAS pays up to 80% of employee medical premiums and up to 60% of dependent premiums as well as up to 100% of employee dental premiums and up to 60% of dependent dental premiums! Free Hepatitis B vaccination series Flexible Spending Accounts (FSA) with employer contribution up to $500/year Company-paid short-term disability (STD), long-term disability (LTD), and life insurance Employer-funded Health Reimbursement Account (HRA) 403(b) retirement plan with 3% company contribution after qualifying period, even if you don’t contribute! Generous Time Off: PTO, sick leave, holidays, and personal days Wellness & Perks: Employee Assistance Program (EAP), accident/critical illness insurance, pet insurance, and more! Ready to Apply? If you’re ready to make a lasting difference in the lives of others while building a rewarding career, we’d love to meet you. Apply today and take the first step toward becoming a valued Direct Support Professional (DSP) with Community Access Services! Powered by JazzHR

Posted 5 days ago

HHHunt logo
HHHuntGlen Allen, VA
While other companies just build places to live, at HHHunt we build a better way of life. Founded by Harry H. Hunt III in 1966, HHHunt is a recognized leader in real estate development throughout Virginia, North Carolina, Maryland and South Carolina. It's the people of HHHunt who set us apart and make a positive impact every day. Working for HHHunt means being part of a community and striving to provide the best in all that we do, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. It is HHHunt's mission to improve the world and how people live by creating meaningful experiences and places of great distinction. We are looking for an Applications Support Coordinator to join our team. We are looking for YOU! WHO YOU ARE A Strong Communicator. You have clear and effective communication skills, written and verbal, which helps you to build relationships and achieve desired outcomes. Organized and Confident. You are flexible, composed, and able to manage multiple tasks simultaneously. Motivated. You go the extra mile to achieve your personal and professional goals. A Driven Team Player. You are united with teammates and follow through on commitments. WHAT YOU'LL DO Serve as primary Help Desk Support for Apartment Living applications to assist in the identification and resolution of reported issues by on-site and corporate users. Coordinate with Vendor to resolve issues requiring escalation for support. Maintain documentation of issue, resolution and potential enhancements and Hotfix Cases created. Complete testing validation of recommended resolutions and updates to advise Director, BTS Applications of recommended database modifications and updates. Collaborate with BTS Applications Training Coordinator on development and updating of applications User Guides and leading of training sessions, as needed. Collaborate with Vendor and BTS Applications and Divisional Management teams to identify and implement application enhancements to improve operational processes and user experience while ensuring effective, efficient and productive use of systems architecture. Proactively identify and address issues in programs that may lead to diminished experience for company or resident. Attend seminars and conferences to keep apprised of new issues and emerging trends within the field. REQUIREMENTS High School degree or equivalent required, Bachelor's degree is preferred. 2 years of demonstrated experiences with increasing responsibility in software applications with a successful consultative style relating to customer relationship management and content management systems, required. Strong analytical, organizational and problem-solving skills with ability to remediate and document a variety of issues in a clear and concise manner. Skilled at recognizing training opportunities, technical inefficiencies and conveying the recommended details in changes needed to achieve those improvements. Strong verbal and written communication skills with ability to effectively convey technical and complex issues to diverse audiences having varying levels of responsibility, technical expertise, educational background and sophistication. Knowledge of Apartment Living operations and processes with demonstrated experience in Entrata applications, Microsoft Office and content management systems preferred. Exceptional relationship building skills to bring resources together to work toward a common objective with a high degree of professionalism, collaboration and integrity. Flexible and adaptable to changing work requirements and priorities. Able to meet deadlines, multi-task, and effectively address multiple concurrent initiatives. Self-motivated and able to work independently without substantial direct supervision or detailed instruction. Maintains a positive approach and produces results under pressure. REWARDS As a progressive organization meeting the needs of a diverse workforce, in addition to the standard competitive benefits package we also offer 10 paid holidays as well as a paid birthday off, adoption benefits, excellent health care benefits, HHHunt rental discounts, and education assistance-to name just a few. To learn more about this exciting opportunity to join a great organization, visit www.hhhunt.com and discover for yourself why we believe, it's how you live that matters. HHHunt is committed to offering competitive pay. The hourly rate for this position starts at $26.92/hr and may increase depending on skills and experience. HHHunt is an Equal Opportunity Employer. HHHunt#1

Posted 3 days ago

Elire Consulting logo
Elire ConsultingMinneapolis, MN
Elire is currently in search of a Summer 2026 Technical Support Internship to join our Operations team immediately. The individual in this role will assist in help desk/technical support situations, i.e. configurations, networks, systems, hardware and other IT tasks critical to Elire. Come be part of a fast-paced team atmosphere where you will be exposed to technical support projects and initiatives within a software and management consulting organization. Role Overview: Position is based at Elire's Minneapolis office Individual will work independently as well as in a team setting Individual provides support to employees, consultants, and all internal departments Internship can be for up to 40 hours per week and is paid As a Tech Support Intern your responsibilities will include, but not limited to: Understand and set up employee laptops including understanding employee software needs Support the Administrator in Microsoft 365, including Exchange, Salesforce, FinancialForce, Azure AD, OneDrive, Outlook, SharePoint, Teams and OneNote Support the Administrator with Zoom for meetings and webinars Help with and track IT assets Main Office & Remote Technical Support and Corporate Desktop Support: Support new employee onboarding and offboarding IT needs Provide end-user desktop support and troubleshooting assistance System Management and Administration: Monitor our Cloud based systems and serve as the point person for support tickets and issue resolution Knowledge/Skills/Abilities Proficiency with Microsoft Word, Excel, and PowerPoint Strong communication skills Excellent organizational and coordination skills with attention to detail Strong analytical skills with problem solving abilities Proven sensitivity to cultural diversity in the business environment Actively pursuing degree in IT related field - Computer Science, MIS, IT Technology, etc. All applicants must also meet the following requirements: Legally able to work for any employer in the US Excellent verbal and written communication skills in English Elire is a business and IT consulting firm based in Minneapolis, MN. We are an Oracle Certified Service Provider (CSP) in the PeopleSoft Enterprise Product Focus Area with over one hundred clients in the Public and Fortune 500 Financial, Services, and Utilities Sectors have benefited from Elire's hands-on guidance and knowledge. To learn more visit our website at www.elire.com. Elire is proud to be an Equal Opportunity Employer. We encourage all qualified candidates to apply, regardless of race, color, gender, age, religion, national origin, disability, marital status, sexual orientation, or veteran status.

Posted 3 days ago

Y logo
YWCA ChicagoChicago, IL
Apply Job Type Full-time Description POSITION TITLE: Family Support Specialist STATUS: Exempt, FT GRADE: 2 DEPT: Early Childhood Services PROGRAM: Strong Families (Young Parents Program) REPORTS TO: Manager- Strong Families Chicago SALARY: $40,000-46,800 SUMMARY: The Family Support Specialist will be responsible for recruiting and managing a home visiting caseload for the Ounce funded Program which serves at risk teens 12-21 and their children (prenatal-five). The Family Support Specialist will work in collaboration with a team to meet the needs of the families they serve through family screenings and assessments, resource connections, group connection events and helping their families prepare and transition their children into preschool. COLLABORATES WITH: Collaborations are frequent with the Program Manager, team members, community partners, school social workers, other staff members and community groups and members. ESSENTIAL RESPONSIBILITIES: Service Delivery: Manage weekly home visiting caseload for 12-24 (depending on capacity points) families ensuring member understanding of and promote development of healthy attachments and positive relationships between parents and their children. Assess all families for intake, provide appropriate referrals, and review parenting needs. Develop home based service plans with members that identify and address their own and their children's needs. Conduct child and family screenings and assessments with families on caseload. Maintain member confidentiality at all times. Maintain all required and appropriate documentation, reports and statistics of member caseload in a timely manner. Assist with community outreach and recruitment efforts to solicit program involvement and promote program expansion. Participate in staff meetings, reflective supervision and group consultation on a regular basis. Contribute to a collaborative, high trust team environment in a participatory, positive manner. Maintain a working knowledge of trends and best practices within area of home visitation services. Group Connections & Community Events: Plan & facilitate parent/ child group connections and workshops and offers presentations to agencies and corporations about the program services. Establish and maintain working relationships with outside agencies and community groups to work towards meeting family needs and strengthen the program's presence in the communities it serves. Professional Development: Maintain working knowledge of the agency's programs and recent developments in the field through participation in required continuing education and attendance at seminars and conferences and trainings NON-ESSENTIAL RESPONSIBILITIES: Attend special events and programs as needed. OTHER DUTIES AS ASSIGNED: Other duties outside of the responsibilities of the position may be assigned, whether for a project, special needs task or other assignment. QUALIFICATIONS: Bachelor's degree from an accredited college or university is preferred, with a preference for coursework in Early Childhood Development, Family Studies, Human Services or a related field. Healthy Families and Parents as Teachers certification is a plus, but not required. A minimum of one-year similar work experience is required; experience up to three years is preferred. Knowledge in early childhood development; working with high needs families and children. Highly developed presentation skills, including listening and reflection. Strong interpersonal and collaborative skills with cultural competence for working with diverse cultural backgrounds. Ability to climb stairs and ambulated in and out of locations in all weather. Ability to travel within the south side of Chicago area as needed. Must provide evidence of reliable and insured transportation. Ability to communicate effectively, both verbally and in writing. Ability to lift and carry up to 15 pounds Professional Training Required: Current knowledge of the field of Early Childhood and of issues relevant to the position is required, supported by twenty (20) hours of professional development annually. EDUCATION REQUIRED: A Bachelor's degree from an accredited college or university in Child Development, Education, Social Work or a related field, or certification of study or comparable length and area of study, is preferred. CERTIFICATION(s) Preferred: Parents as Teachers certification WORK ENVIRONMENT: The work environment includes office work, heavy travel and in home services with families. The noise level is usually moderate. Movement requirements include walking, driving, sitting on the floor or kneeling. There may be a need to reach or to lift objects, such as packages or supplies. Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers. Attendance at community meetings and home visits will require heavy local travel. Reasonable accommodations will be made for an incumbent to meet the essentials responsibilities of the position. WORK SCHEDULE: Monday - Friday, this position may require work on some evenings and weekends. schedule can vary depending on the needs of the agency. Salary Description $40,000-46,800

Posted 3 days ago

Impilo logo

Device Concierge (Tech Support)

ImpiloPhiladelphia, PA

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Job Description

WHAT YOU'LL DO

  • Work on-site at Philadelphia location as part of our Center of Excellence Support Team, partnering with our customers and effectively resolving issues through phone (primary channel) and email
  • Tend to your assigned shift, 8 am - 5 pm   
  • Onboard new patients, help them set up our software and Remote Patient Monitoring devices, and provide them with an understanding of the objectives and expectations of the program
  • Provide support & guidance to patients across our customer base who use our software and devices to monitor their health and wellness
  • Maintain comprehensive knowledge of our tools to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
  • Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services
  • Monitor your queues, assist with daily goals, and conduct quality control to reduce errors to improve procedures.
  • Recommend and work with your manager to implement policies to ensure quality, timely, and efficient design of customer-oriented services.
  • Auditing your queue to ensure accuracy of information and compliance with SLAS and SOPs
  • Help customers and patients navigate a variety of tools & features within our software
  • Communicate thoughtful, customized solutions that help customers have a frictionless experience
  • Show composure, resilience, and flexibility as customer needs evolve and case volume changes

ABOUT YOU

  • You have experience in technical support and/or customer education
  • You are always looking for customer-centric solutions
  • Empathetic listener communicates verbally and in writing with attention to detail
  • Enjoy building processes and being part of the establishment of new procedures
  • Have a sense of agency to deliver results and suggest ways to improve and make the experience better both for your team and the customer
  • Feel comfortable using Google Sheets and Excel to manage and track your work
  • Have demonstrated experience in customer service and are passionate about the customer experience
  • Can autonomously troubleshoot and further investigate to fix a problem
  • Adapt quickly to changing priorities and customer needs
  • Have remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting
  • Experience with Salesforce and Five9 is a plus
  • Fluent in Spanish or other languages is a plus

ABOUT Impilo

Impilo is the infrastructure for sending digital health kits into the home. Our platform acts as plug in and play tool to enable the use of remote monitoring devices, supplies, and other sensors in order to augment virtual and home care. We provide both a tech enabled service and API platform that can embed within provider workflows and allow providers to easily operationalize the use of devices, sensors, and supplies without the overhead or maintenance (purchasing, logistics, warehousing, fulfillment, and integration of digital health devices)

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