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Delaney Computer Services, Inc.Mahwah, NJ
Are you a skilled IT professional who thrives in hands-on environments and isn’t afraid to get your hands dirty solving real-world problems? Delaney Computer Services, a leading MSP in Northern New Jersey , is looking for an MSP IT Support Specialist to join our dynamic team. This in-office position requires someone who’s ready to tackle everything from troubleshooting complex IT issues to physically racking and stacking network equipment, performing meticulous cable management, and handling on-site client challenges—even on short notice. If you’re adaptable, proactive, and confident enough to de-escalate frustrated clients or assertively guide high-level executives to comply with security protocols, this is the role for you. We're seeking someone who’s eager to ramp up their career, not coast, and who thrives in both team settings and independent problem-solving scenarios. If that’s you, let’s talk! Responsibilities for MSP IT Support Specialist Provide Exceptional IT Support: Deliver timely and effective technical assistance for hardware, software, and network-related issues in both remote and on-site environments. Support Privilege Access Management Systems: Troubleshoot and resolve conflicts stemming from restricted user permissions, ensuring compliance with cybersecurity protocols. Manage VoIP Systems: Configure, troubleshoot and support Vonage Business VoIP systems, including advanced features and call quality optimization. Assist with Self-Service Password Reset (SSPR): Guide users in setting up and utilizing self-service password reset tools, resolving related technical issues as needed. Enforce and Educate on Cybersecurity Policies: Address user resistance to security measures such as MFA, restricted app use, and compliance-based restrictions, while explaining their importance in maintaining a secure IT environment. Troubleshoot Network and Connectivity Issues: Diagnose and resolve Wi-Fi, LAN, and WAN connectivity problems and manage firewalls, switches, and other network hardware. Resolve Hardware and Peripheral Issues: Address computer performance concerns, resolve printer and scanner issues, and perform necessary hardware repairs or replacements. Handle Malware and Threat Mitigation: Detect, remove, and educate users on avoiding cybersecurity threats such as phishing, ransomware, and malware. Support Email and Collaboration Tools: Troubleshoot and resolve issues in Microsoft 365, including Outlook, Teams, SharePoint, and other collaboration tools. Deliver On-Site Support as Needed: Visit client locations to handle more complex issues or installations, ensuring optimal performance and strong client relationships. Physical Work and On-Site Installation: Must have the ability and willingness to perform hands-on tasks such as racking and stacking network equipment, servers, and other hardware. This includes physical labor like lifting equipment (up to 50 lbs), cabling, and ensuring proper hardware installation in client environments. Candidates should be comfortable with physically demanding work and capable of tackling on-site challenges with confidence and professionalism. Demonstrated ability to perform clean and organized cable management during desktop setups, network installations, and other hardware deployments. Attention to detail is essential to ensure cables are properly routed, labeled, and secured for both functionality and aesthetics. Maintain Client Satisfaction: Communicate technical solutions clearly, de-escalate user frustrations, and ensure that clients feel supported and informed. Document and Improve Processes: Create detailed records of support requests and contribute to improving IT support workflows and user education resources. Additional Expectations Conflict Management: Must be able to handle user frustrations calmly and professionally, addressing issues without deferring to management unnecessarily. Proactive Problem Solving: Anticipate client needs and prevent recurring issues through proactive measures. Real-World Experience: Demonstrate hands-on expertise in IT support with an understanding of privilege access management, VoIP systems, and cybersecurity best practices. Preferred qualifications: MS-102 | Microsoft 365 Certified: Administrator Expert - Certifications Cisco CCNA / A+ Security Plus Working understanding of basic cybersecurity principals Experience with Active Directory, Azure Active Directory, and Group Policy. Knowledge of Microsoft Powershell Scripting Knowledge of networking principles and protocols. Knowledge of physical low-voltage cabling principals Familiarity with professional services automation (PSA) software. Requirements Certifications: Microsoft 365 Certified: Fundamentals - Certifications | MS900 Microsoft 365 Certified: Administrator Associate (MS-102) – Highly Preferred Technical Skills: Expertise in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive). Experience with Privilege Access Management platforms and VoIP systems (Vonage Business preferred). Strong knowledge of cybersecurity best practices (MFA, DNS filtering, BYOD policies). Networking troubleshooting skills (Wi-Fi, firewalls, switches). Professional Experience: 3-4 years in an MSP or similar IT support environment. Hands-on troubleshooting of hardware, software, and networking issues. Client-facing experience with conflict resolution skills. Soft Skills: Strong communication and ability to explain technical concepts clearly. Confidence to resolve issues independently without frequent escalation. Calm under pressure and effective in de-escalating difficult situations. Other Requirements: Valid driver’s license with a clean driving record (for occasional on-site visits). Must be able to lift 50Lbs. No criminal record (background check required). 100% Willingness to work in-office full-time with flexibility for on-site support and light travel if necessary. Benefits 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement Company Profit Sharing Program Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones Blue Cross Blue Shield Health Insurance coverage Dental and Vision plan Optional Supplemental Insurance Plans, including Life Insurance Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free.
Posted 30+ days ago
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Resource Management Concepts, Inc.Indian Head, MD
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Desktop Support Administrator to support our customer in Indian Head, MD (Mainside). The selected applicant will work as part of an integrated team including system administrators, network engineers, software developers, service desk analysts, and other personnel on site. Responsibilities Maintain IT Infrastructure end-point devices including but not limited to computers, printers, phones (desk and mobile), and audio-visual equipment Perform server/workstation installations and technology refreshes. Install and configure external workstation hardware Install and configure authorized software on workstations Diagnose and resolve hardware and software issues Perform system upgrades as required Support the tracking and implementation of Security Technical Implementation Guidelines (STIGS) Assist in artifact development as well as continuous monitoring activities Maintain end-point data backups and ensure integrity Participate in the patch management process Create and maintain documentation Lead and assist with projects as needed Requirements Security Clearance: An Interim DoD Secret clearance is required to start. A Top Secret clearance will be required for this position. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information. Minimum of 3 years of experience supporting system administration for DoD or Federal Programs. DoD 8570.01M IAT Level II Certification with Continuing Education (CE) (GSEC, CompTIA Security+ CE, SCNP, SSCP) is required. Experience providing end user desktop support services. Strong understanding of IT Management and associated cybersecurity principles to include cybersecurity policy, network security, and digital forensics. Benefits At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package. Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $60,000 to $75,000 (annually).
Posted 30+ days ago
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Online Labels Group5445 Hangar Ct Tampa, FL
Click here to learn more about LabelValue, a division of Online Labels Group! Overview: We are seeking a reliable and detail-oriented Production Support Generalist to support our production and warehouse operations. This role is essential to maintaining workflow efficiency and ensuring high-quality output across multiple stages of the production process. Shift: Monday-Friday 7:00am-3:30pm Pay : $15.00-$16.00/hour to start based on experience. Benefits Medical Dental Vision Short-Term & Long Term Disability Life Insurance Holiday Paid Time Off Paid Time Off 401(k) with Company Match What you'll do: Collecting materials, inks (including mixing), dies, and miscellaneous supplies and bring to the press. Pack finished products at turret rewinds and at the packing station. Transport finished rolls to the next stage of production in order of the due date. Assists the press operator in basic setup operations on flexographic presses as needed. Cleaning of press equipment for optimal use and preventative maintenance. Responsible for collecting trash, putting together gaylords, and stocking supplies on assigned presses. Responsible for quality control in raw materials, printing plates, mounting tape, and cylinders. Ensures compliance with all safety and quality policies, procedures, and standards. Follow established quality management system procedures. Other duties as assigned. Desired Traits/Requirements: Attention to detail Working knowledge of Microsoft Office applications Ability to communicate and work with co-workers effectively Able to work effectively as part of a team Physical Demands: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl. Vision abilities required to perform this job include close vision. The employee may be required to lift up to 45 lbs. Reasonable accommodations to these requirements can be made to applicants with qualified disabilities. Experience Requirements: This is an entry level position and does not require experience. However, at least 3-6 months of general warehouse experience is preferred. Equal Employment Opportunity: At LabelValue, a division of Online Labels Group, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Online Labels Group is proud to be an equal opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Posted 2 weeks ago
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Terrestris Global SolutionsWashington, DC
Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Traveling Support and Service Technician to support the United States Capitol Police (USCP)'s, Office of Information Systems (OIS), Radio Services Division (RSD). This is a hybrid role with work being performed both on-site at the Capitol Complex in Washington, D.C. as well as at various external USCP posts and locations throughout the contiguous United States. I've never heard of Terrestris. What do you do? At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective. So, what will the Traveling Support and Service Technician Terrestris do? As the Traveling Support and Service Technician, you will provide on-the-ground technical assistance, maintenance, and troubleshooting for the USCP's Radio Services Division (RSD) within the Office of Information Systems (OIS). This role is crucial in supporting the communication systems used by USCP personnel to ensure operational efficiency, security, and safety at various locations, including but not limited to the U.S. Capitol complex and other federal facilities. You will be responsible for traveling across the United States to various USCP-supported sites, delivering technical support and resolving any issues related to radio communications and related technology. This role requires the ability to work independently, troubleshoot issues in real-time, and effectively communicate with a diverse team of USCP personnel. What does a typical day look like for the Traveling Support and Service Technician? You will: Travel to locations across the US and provide technical support of the voice and data communication equipment located in vehicles and or fixed installations on buildings, structures, towers, mountain tops, and at times, temporary installations. Provide customer service to agency representatives staffing these locations and mitigate user experience matters to improve the use of the provided technology to support agency missions. Operate the required hand tools, power tools, test equipment, programming devices, key fill devices and similar hardware used to complete work that supports devices and equipment deployed. What qualifications do you look for? You might be the professional we're looking for if you have: A valid driver's license. Experience traveling throughout the United States (US) and familiarity with navigating airports, coordinating lodging, vehicle travel, staying on-time to arrive with scheduled visits, and overall achievement of expected operations to install, maintain, improve or restore voice and data communication equipment. Experience traveling across the 48 states and accomplishing installation, maintenance and servicing of Land Mobile Radio equipment and devices. The capability to travel in front of equipment being shipped to a location, deploy the hardware from transit case and verify RF coverage created once equipment is online. The capability to travel to a location and service handheld and mobile radios located within a team while following the groups schedule and time available. Experience shipping tools, luggage and similar logistics materials to be successful at accomplishing the tasks and actions required. What kind of benefits does Terrestris Offer? We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S. DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.
Posted 30+ days ago
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City of Baltimore, Mayor's Office of Employment DevelopmentBALTIMORE, MD
Trigyn's direct government client has a long-term need for PC/Network Technical Support Consultant in Baltimore, MD (ONSITE). The particulars of the position are as follows. Skills and capabilities: • Experience with imaging using various tools (Microsoft Deployment Toolkit; Symantec Ghost, Clonezilla) • Ability to troubleshoot various applications and apply fixes to images prior to deployment • Knowledge of TCP/IP • Able to configure DHCP services on Windows server to image PCs over network • Knowledge of computer hardware. • Knowledge in basic Inventory/asset management • Ability to move equipment and lift 30-50 pounds BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!
Posted 30+ days ago
DMS InternationalGulfport, MS
Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative, unique and engaging learning experiences for commercial, civilian and defense organizations. Our high-caliber talent, delivery methodology and innovative solutions contribute to preparing a workforce that is ready for the future. You can join us on this journey to bring efficiency and creativity to our customers. At DMS International (DMS), we are the catalyst for effective workforce transformation. To achieve this, we hire professionals who take pride in doing quality work and who are excited about contributing to the professional development of tomorrow's leaders. DMS seeks candidates that possess and display the attributes that reflect our Core Values of: Quality in delivering solutions, Leadership, Innovation, Teamwork, Integrity in conduct, Responsiveness to our customer's mission Obtain a suitable evaluation for mandatory drug screenings. DMS is currently seeking Logistics Support Specialists . The Logistics Support Specialist will perform logistical support duties at CENSECFOR HQ and at Learning Site Gulfport. They work closely with other contractor, military, and government civilian logistical support personnel at each work location. All Logistics Support Specialists must be familiar with applicable Navy rules, regulations, and other requirements as listed in the contract's Performance Work Statement (PWS) and may be required to attend in-service training which is designed to update contractor personnel on Government rules, regulations, and other requirements. Logistics Support Specialists must: Be a US Citizen. Have no record of criminal convictions. A High School diploma or GED At least four (4) years logistical experience, with at least two (2) years in a Navy or Marine Corps environment Possess a valid driver's license Have the ability to obtain a Favorable Tier 3 Background. Logistics Support Specialist duties may include: Administering: Hazardous Materials (HAZMAT) program to comply with regulatory requirements. Creating and preparing: Requisitions for stock acquisition. Managing the Learning Activity's: Supply Order process from initiation through delivery. Defense Logistics Agency (DLA) FEDMALL portal and ONE TOUCH SUPPLY SYSTEM. Supply requisition files. DLA MILSTRIP system. Defense Property and Accounting System (DPAS) system. Defense Reutilization and Marketing Office (DRMO) system. Annual property inventories. Vehicle maintenance program. Vehicle gas card program. Government cell phone account. DLA orders for document services and printing. Printing Program. Training equipment issue, return, cleaning, and maintenance. Command Fuel Card logs. Locations: Gulfport, MS. Classification: Full-Time
Posted 30+ days ago
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Top Level PromotionsDenver, CO
Office Administration Support – Entry-Level (Part-Time or Full-Time) About the Job Position This flexible opportunity is open to individuals located in or near Denver, Colorado. Remote options are available, and all responsibilities are completed off-site. This entry-level position involves basic administrative support such as organizing data, compiling consumer feedback, handling simple email communication, light recordkeeping, and assisting with day-to-day office operations. The role is ideal for someone seeking to grow experience in administrative tasks by following structured, online assignments. Who We Are At Top Level Promotions, we help companies better understand their customers through task-driven consumer research. Our projects focus on honest, experience-based feedback that drives smarter business decisions. We're expanding in the Denver area and are currently looking for a focused and reliable administrator to complete simple digital assignments independently using a personal computer and common digital platforms. Industries We Work With: Administrative Support Services Outdoor & Recreation Products Renewable Energy and Sustainability Health and Wellness Software and IT Services E-commerce and Retail Food and Beverage Brands Education and Learning Tools Financial and Insurance Services Transportation and Urban Mobility Denver-Based Projects Denver is known for its active lifestyle, eco-conscious population, and expanding tech industry. With its mix of outdoor recreation, clean energy leadership, and a fast-growing startup scene, the city provides companies with access to engaged and thoughtful consumers. From local craft food brands to national outdoor gear retailers, many businesses seek feedback from Denver-area residents to improve their offerings. Assignments connected to this region may focus on environmentally friendly products, digital services, or health-conscious innovations. Your input can help shape how companies respond to this progressive and rapidly evolving market. Requirements Strong and consistent internet connection A desktop or laptop computer with webcam and microphone A distraction-free, organized environment for task completion Skills Needed Solid written communication Ability to follow directions independently Comfortable with basic online tools and spreadsheets Precision and attention to detail What We Offer Flexible part-time or full-time scheduling Remote options available — complete assignments where you're most productive Opportunity to share your opinion on everyday products and services Entry-level friendly — every assignment includes simple, step-by-step instructions Potential for continued work based on reliability and task quality No office commute needed You choose where you work Pay Range $18.50 to $36.00 USD per hour depending on task complexity and scope. Previous Experience Not required. Whether you're just starting out or returning to the workforce, full instructions will be provided for each project. How to Get Started If you're based in Denver and want flexible, entry-level work with remote options, apply online today to begin.
Posted 30+ days ago
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Atlanta Cycling, Trek Chattanooga, Trek South CarolinaAlpharetta, GA
About Us Our family of stores includes Atlanta Cycling, Trek Tennessee, and Trek South Carolina. We believe the bicycle is a simple solution to many of the world's most complex problems - from climate change to traffic congestion, physical and mental health, and more. That's why we're committed to Building Better Cyclists and using bikes as a force of good for our planet and every person on it. Improving our communities by changing the way people experience cycling is one of our core values. If you feel the same way, apply to join our team today! Position Overview Whether you're helping someone find their first bike or tuning up a ride for an epic journey, we're in the business of creating lasting memories. As a SALES SUPPORT SPECIALIST , you'll be at the heart of it all, helping people experience the joy of cycling. Beyond the typical in-store retail sales role, this position will give you the opportunity to engage at a deeper, more technical level to promote and sell our products by knowing and demonstrating the benefits to individual customers. You will have the opportunity to immerse yourself in the latest innovations in the cycling industry, offer thoughtful recommendations to customers, and build lasting relationships with riders in your community. The pace is fast, our customers are passionate, and a collaborative, customer-focused mindset is essential. We prioritize hospitality skills and are more interested in your eagerness to learn than in what you already know. If you're a bike expert, fantastic! If not, we provide comprehensive training. What matters most is your ability to understand customer needs and deliver exceptional service. NOTE: This posting is for a PART-TIME sales position in our Alpharetta, GA location. Responsibilities: Commit to delivering the highest level of customer service and ensuring a positive experience for every guest. Welcome and engage customers, guiding them through a consultative sales process tailored to their individual needs. Align bicycles and accessories with customers' goals and preferences to ensure the best fit. Engage with customers who may be "just browsing" by introducing them to new products and offerings. Accurately size and fit bicycles to ensure optimal comfort and performance for each customer. Collect and document customer information to enhance follow-up and personalized service. Ensure post-sale customer satisfaction by following up after purchase to address any concerns or feedback. Conduct regular customer follow-ups to keep them informed about new products that align with their goals and interests. Foster long-term relationships with customers by maintaining regular communication and personalized service. Continuously build and maintain expert-level product knowledge on bicycles, fitting techniques, and accessories. Collaborate with the sales team to maintain a clean, organized, and well-stocked sales floor and product displays. Assemble car racks and other large accessories as needed. Communicate inventory needs and product suggestions to the store manager. Qualifications: A genuine love for bicycles and a desire to share that passion with others. A positive, pitch-right-in attitude. Ability to engage with customers in a friendly, approachable manner. Proven ability to achieve sales goals and provide tailored product recommendations. Team player mindset with the ability to collaborate effectively with colleagues and contribute to a positive workplace culture. A desire to cultivate customer relationships and create your own client base. A commitment to deliver the best possible cycling experience for each customer. Strong communication and interpersonal skills with a focus on delivering outstanding customer experiences. Willingness to learn and develop product expertise. Proven experience in retail sales or customer service, ideally in a related field. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Proficiency with point-of-sale systems and general computer skills. Strong problem-solving skills and ability to handle customer inquiries or complaints professionally. Attention to detail in ensuring accurate product recommendations and transactions. Ability to lift and move merchandise (often up to 50 lbs.) and maintain store cleanliness. Willingness to work flexible hours, including evenings, weekends, and holidays. We are an Equal Employment Opportunity (“EEO”) Employer. We strictly prohibit discrimination based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Posted 30+ days ago
Family Resource Home CareTacoma, WA
Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives! We are currently hiring for an Operations Support Specialist to join our team in the Washington, Oregon and Colorado area . Summary The Operations Support Specialist provides quality care and client satisfaction, while also providing oversite and supervision of home care professionals who serve the clients they oversee. The OSS ensures that caregivers are successfully onboarded, trained and supervised following company policies and procedures as well as assisting the branch with other various needs. The OSS will participate in planning and accomplishing branch and company goals as directed by the Branch Manager and Regional Vice President. Duties Be the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service. Take phone inquiries from potential clients; provide accurate information about services and fees and gather relevant information for client care/plan. Schedule and perform in-home assessments and re-assessments including supervisory visits according to policy and document in client file. Write care plans and ensure Caregiver Manager(s) have relevant information to review with assigned caregiver(s) prior to the start of care. Update care plan as needed, communicate changes to caregiver(s), route to client for review and signature, and document the same. Ensure the best match between caregiver and client and correct certifications for Nurse Delegation, medication training or Home Health. Ensure compliance with the care plan and accurate documentation of all care plan tasks. Perform caregiver Orientation for all new hires and ensure completion of onboarding tasks prior to working with clients. Complete caregiver observation visits and evaluations and document in caregiver file. Collaborate with the Caregiver Manager to work towards a balance of caregiver and client needs to ensure smooth operations of the branch while maintaining a culture of growth. Actively participate in staff training and operational meetings. Adhere to all Geras policies, procedures, and state and federal regulations. Working conditions The Operations Support Specialist will spend most of their time in an office environment indoors. This will require time spent both at a computer station for office work and standing/walking. An additional percentage of their time will be in a variety of environments in the performance of their objectives. The usual business hours for this role will be Monday through Friday 8am-5pm, but this role will require occasional evenings and weekends to meet job requirements. This position will require travel as appropriate to visit branch or HQ operations, approximately 90% of the time. Physical requirements Role may require frequent standing, walking, sitting, keyboarding, and driving. Occasional twisting, climbing stairs, stooping, bending, kneeling, or squatting. Seldom works above shoulders, and operation of equipment. Lifting can range from frequent 10 lbs. or less to seldom lifting of greater than 50 lbs. Benefits & Perks Medical, Dental, Vision and Prescription Insurance options 3 weeks of Paid Time Off 401k 11 Paid Holidays Health Savings Account Employee Assistance Program Leadership Development Program and career growth opportunities FRHC is an equal opportunity employer.
Posted 30+ days ago
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We Make RI PartnersJohnston, RI
Job description The mission of United Cerebral Palsy of Rhode Island (UCPRI) is to advance the independence, productivity, and full citizenship of people with cerebral palsy and other disabilities. We do this through nurturing relationships, connecting with communities, and enhancing growth. We have a wonderful opportunity for part-time work at our Johnston and Cranston locations! UCPRI is seeking compassionate and dependable individuals to join our Adult Program as a Direct Support Professional; Direct Support Professional responsibilities include, but are not limited to: Assist clients with their activities of daily living including, but not limited to, personal hygiene, medication administration, housekeeping, and preparing/serving meals Develop and assist with relationships within the community to establish social connections, community connections, and relationships Ensure that the clients are receiving proper care by adhering to their individual plan of care Assist with general health Maintain a safe environment Assist in developing and carrying out goals Provide transportation as necessary Follow UCPRI policies and procedures Maintain certifications and trainings Complete mandatory paperwork as required Direct Support Professional requirements: Must be 18 years or older High School Diploma/GED Valid driver's license with an acceptable record Reliable transportation and proof of vehicle insurance Must pass background check Ability to communicate, read, write, and understand the English language. All Direct Support Professionals will receive comprehensive training, including UCPRI medical policies/procedures and CPR/First Aid. If you are dedicated to making a positive impact on the lives of others, we encourage you to apply for this rewarding position! Join our team of dedicated professionals and help us provide exceptional care to those in need. Note: This job description is intended to provide a general overview of the position and does not include every task or responsibility that may be required. Job Type: Part-time Pay: From $20.00 per hour Benefits: Mileage reimbursement Paid sick time Paid training Referral program Retirement plan Schedule: 4 hour shift Day shift Evening shift Every weekend Holidays Monday to Friday Morning shift Night shift Overnight shift Work Location: In person
Posted 30+ days ago
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Top Level PromotionsNew Orleans, LA
Office Administration Support – Entry-Level (Part-Time or Full-Time) About the Job Position This flexible, remote role is open to individuals living in or around New Orleans, Louisiana. This position does not require reporting to a physical office. All responsibilities are handled off-site. It's designed for those looking for straightforward, entry-level work involving light administrative tasks. Common duties may include data organisation, product feedback, summarising consumer responses, updating basic spreadsheets, handling routine emails, and supporting simple office functions. You'll set your own schedule while participating in projects that provide practical insights to businesses. Who We Are Top Level Promotions is a task-focused consulting firm that works with trusted brands to capture meaningful consumer input. Our goal is to connect companies with real-world feedback using small-scale, structured assignments that are easy to follow. With growing opportunities in the New Orleans area, we're looking for individuals who are reliable, attentive, and capable of completing simple tasks with care and consistency. Industries We Support: Administrative Assistance Renewable Energy and Environment Transport and Distribution Online Shopping and E-commerce Apparel and Personal Goods Beverage and Food Services Auto Services and Products Information Technology Customer Care and Support Adult Education and Learning Tools News, Streaming, and Digital Content Health Services and Care Providers Production and Assembly Animal and Pet Supplies Outdoor Gear and Travel Products Dining and Accommodation Toys and Games Retail Consumer and Market Research New Orleans-Based Projects Some tasks may relate to New Orleans' distinctive economy and culture — including tourism, hospitality, music, healthcare, and food industries. As a city known for its diversity, creativity, and heritage, New Orleans offers valuable consumer insights that can help shape how companies serve the region. Qualifications Reliable internet connection and consistent access Desktop or laptop computer with functioning webcam and microphone Quiet, dedicated area for completing tasks Key Skills Ability to communicate clearly through written text Time management and task ownership Comfort using basic digital tools and online forms Focused, careful attention to instructions and accuracy Benefits Part-time or full-time scheduling available Remote — work from your preferred setting Give feedback on products and services used in daily life Entry-level friendly — no past job experience required Continued opportunities for dependable contributors No office commute needed You choose where you work Compensation Hourly compensation ranges from $18.50 to $36.00 USD depending on task complexity, expectations, and length. Experience No professional experience is required. All task instructions are designed to be beginner-friendly and easy to follow. How to Apply If you're based in New Orleans and want flexible, remote work that fits your lifestyle, we welcome your application through our online form.
Posted 30+ days ago
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Atlanta Cycling, Trek Chattanooga, Trek South CarolinaAtlanta, GA
About Us Our family of stores includes Atlanta Cycling, Trek Tennessee, and Trek South Carolina. We believe the bicycle is a simple solution to many of the world's most complex problems - from climate change to traffic congestion, physical and mental health, and more. That's why we're committed to Building Better Cyclists and using bikes as a force of good for our planet and every person on it. Improving our communities by changing the way people experience cycling is one of our core values. If you feel the same way, apply to join our team today! Position Overview Whether you're helping someone find their first bike or tuning up a ride for an epic journey, we're in the business of creating lasting memories. As a SALES SUPPORT SPECIALIST , you'll be at the heart of it all, helping people experience the joy of cycling. Beyond the typical in-store retail sales role, this position will give you the opportunity to engage at a deeper, more technical level to promote and sell our products by knowing and demonstrating the benefits to individual customers. You will have the opportunity to immerse yourself in the latest innovations in the cycling industry, offer thoughtful recommendations to customers, and build lasting relationships with riders in your community. The pace is fast, our customers are passionate, and a collaborative, customer-focused mindset is essential. We prioritize hospitality skills and are more interested in your eagerness to learn than in what you already know. If you're a bike expert, fantastic! If not, we provide comprehensive training. What matters most is your ability to understand customer needs and deliver exceptional service. Responsibilities: Commit to delivering the highest level of customer service and ensuring a positive experience for every guest. Welcome and engage customers, guiding them through a consultative sales process tailored to their individual needs. Align bicycles and accessories with customers' goals and preferences to ensure the best fit. Engage with customers who may be "just browsing" by introducing them to new products and offerings. Accurately size and fit bicycles to ensure optimal comfort and performance for each customer. Collect and document customer information to enhance follow-up and personalized service. Ensure post-sale customer satisfaction by following up after purchase to address any concerns or feedback. Conduct regular customer follow-ups to keep them informed about new products that align with their goals and interests. Foster long-term relationships with customers by maintaining regular communication and personalized service. Continuously build and maintain expert-level product knowledge on bicycles, fitting techniques, and accessories. Collaborate with the sales team to maintain a clean, organized, and well-stocked sales floor and product displays. Assemble car racks and other large accessories as needed. Communicate inventory needs and product suggestions to the store manager. Qualifications: A genuine love for bicycles and a desire to share that passion with others. A positive, pitch-right-in attitude. Ability to engage with customers in a friendly, approachable manner. Proven ability to achieve sales goals and provide tailored product recommendations. Team player mindset with the ability to collaborate effectively with colleagues and contribute to a positive workplace culture. A desire to cultivate customer relationships and create your own client base. A commitment to deliver the best possible cycling experience for each customer. Strong communication and interpersonal skills with a focus on delivering outstanding customer experiences. Willingness to learn and develop product expertise. Proven experience in retail sales or customer service, ideally in a related field. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Proficiency with point-of-sale systems and general computer skills. Strong problem-solving skills and ability to handle customer inquiries or complaints professionally. Attention to detail in ensuring accurate product recommendations and transactions. Ability to lift and move merchandise (often up to 50 lbs.) and maintain store cleanliness. Willingness to work flexible hours, including evenings, weekends, and holidays. We are an Equal Employment Opportunity (“EEO”) Employer. We strictly prohibit discrimination based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Posted 30+ days ago
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UniConceptsTucson, AZ
We have enjoyed serving our community during busy lunches, dinners, late nights, and special/private events all while providing quality food, craft cocktails, superior brews, and an unforgettable experience. We are currently seeking support staff (hosts, expos, and bussers!) to join our team! Perks: · Exciting work environment near the University of Arizona · $12.00 base wage + Tips · Health Benefits after 60 days Responsibilities: Perform station opening/closing duties on each shift. Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware. Maintain table cleanliness throughout the meal. Speak to guests to ensure satisfaction with food, drinks and service Respond to guest complaints Ensure 100% compliance with all Company policies and laws, including health and safety standards. Perform other duties as assigned by Management staff. Requirements: Must be 18+ years of age or older Ability to work in a fast-paced, team-oriented environment Excellent organization and problem-solving skills Good verbal and written communication skills Knowledge of principles for dealing directly with the public Ability to handle cash, give change and balance cash drawer at the end of shift Physical demands of the job include but are not limited to: Standing and walking during entire 8-hour shift Reaches, bends, stoops, lifts, shakes, stirs, pours and carries supplies Must be able to lift up to 60 pounds in weight on a semi regular basis
Posted 30+ days ago
DMS InternationalPearl Harbor, HI
Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative, unique and engaging learning experiences for commercial, civilian and defense organizations. Our high-caliber talent, delivery methodology and innovative solutions contribute to preparing a workforce that is ready for the future. You can join us on this journey to bring efficiency and creativity to our customers. At DMS International (DMS), we are the catalyst for effective workforce transformation. To achieve this, we hire professionals who take pride in doing quality work and who are excited about contributing to the professional development of tomorrow's leaders. DMS seeks candidates that possess and display the attributes that reflect our Core Values of: Quality in delivering solutions, Leadership, Innovation, Teamwork, Integrity in conduct, Responsiveness to our customer's mission Obtain a suitable evaluation for mandatory drug screenings. DMS is currently seeking Administrative Support Specialists . The Administrative Support Specialist will perform administrative duties at CENSECFOR HQ and throughout the CENSECFOR domain. They work closely with other contractor, military, and government civilian administrative personnel at each work location. All Administrative Support Specialists must be familiar with applicable Navy rules, regulations, and other requirements as listed in the contract's Performance Work Statement (PWS) and may be required to attend in-service training which is designed to update contractor personnel on Government rules, regulations, and other requirements. Administrative Support Specialists must: Be a US Citizen. Have no record of criminal convictions. Possess an active state driver's license. A High School diploma or GED A minimum of four (4) years administrative experience, with at least two (2) years in a Navy or Marine Corps environment Possess a valid driver's license Have the ability to obtain a Favorable Tier 3 Background Investigation and a Secret Clearance when required. Complete all ethics training requirements set forth by Naval Education and Training Command (NETC) and the Center for Security Forces (CENSECFOR) prior to working with students and staff. IA (Information Assurance) checklist and tracking log Administrative Support Specialist duties may include: Administering: Site Mail Management Program Site Files and Records Program Status of training. Training schedule coordination with training facilities and resources. Site indoctrination for new personnel. Creating and preparing: Message traffic for leadership approval Award packages. Military retirement-related correspondence Official ceremonial paperwork No-cost Temporary Additional Duty (TAD) orders as directed Navy and Marine Corps enlisted and officer fitness reports for Commanding Officer's approval. Letters of Designation for activity personnel. Graduation certificates. Command status updates. Bi-Weekly report for Activity Leadership. Daily Muster report. Managing: Learning Activity correspondence compliance with Navy policies and procedures. Check-In/Check Out Process Government travel details Activity's printing program and Defense Automated Printing Service (DAPS) orders. Activity's Directives Program in conjunction with Headquarters staff. Transaction Online Processing System (TOPS). Updates to the Learning Activity's global address list user groups. Personally Identifiable Information (PII) on shared drive. Training schedules and associated documentation on Navy electronic systems. Division Officer records and Instructor Training Records for active duty personnel. Training Activity's Tickler (task reminder) system. General Military Training (GMT) training schedule and training records. Learning Activity's Purchase Order funding balances and inventory. Local Personnel Support (as alternative point of contact) and related Navy automated personnel systems. Privacy Act Office's administrator responsibilities. Locations: Pearl Harbor, HI Classification: Full-Time
Posted 30+ days ago
Sell Well MediaCharlotte, NC
The Opportunity: Sell Well Media is looking for a Sales Support Assistant to join our team. We are in search of a self-starter with a willingness to drive the business forward and take ownership of projects and task assigned by our Sales Leadership Team. The projects and task for this role will based around customer retention and sales agent compliance based on partner standards. What You Bring: 1 year+ experience in a customer service role. Comfortable calling customers via phone to perform post sale Surveys Basic Excel proficiency Excellent verbal communication; Organized and detail oriented Flexibility, you can learn and adapt quickly. What You Gain: Monthly, quarterly, and yearly opportunities for reward and recognition. A work environment based on support, achievement, and opportunity to advance. Casual dress code, lounge spaces, gourmet coffee. 401k Plan with Company Match
Posted 30+ days ago
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Nplh Service Group, IncGwynn Oak, MD
About No Place Like Home Service Group Our Mission No Place Like Home Service Group, Inc. (NPLH Service Group) seeks to be a guiding light to people with disabilities and provide a pathway in order to pursue happiness, purpose, and a life well-lived. Our Vision & Philosophy NPLH Service Group is an agency like no other. With compassion for those with developmental disabilities, we strive to give individuals the opportunity to live their best lives. We believe that this is a partnership with us, creating the environment for the individuals we serve to fully actualize their full potential, using each day to discover their gifts. We believe that exposure to the ordinary and extraordinary is key, and we will work diligently to expose individuals to different aspects of life. About the Position We are seeking Community-Based Direct Support Professionals to join our team under our Community Development Services (CDS) program. These positions provide support to individuals in their local communities, focusing on enhancing independence, social skills, and community integration. Staff will assist individuals in planning activities, exploring personal interests, and encouraging participation in new experiences. While services are primarily community-based, occasional in-home support may be provided based on individual preferences. You will support the individuals served in the following ways: Provide community-based support focused on skill-building, engagement, and independence Assist with daily living tasks such as communication, hygiene, meal prep, organization, and transportation Support individuals in accessing and participating in recreational, social, and volunteer opportunities Help set and work toward personal goals, with regular progress tracking Build positive, respectful relationships that empower the individuals served Maintain accurate documentation and adhere to agency standards and DDA requirements Follow all safety protocols while working in the community and the individual's home Serve as a positive role model and advocate for inclusion and personal growth Make phone calls and drive the individuals we serve to appointments, meetings, events, etc. Encourage individual skill development and work toward community integration. Develop meaningful relationships and connections with your clients to make them feel cared for and included in the community Attend continuing education courses, complete assigned trainings, and obtain additional certifications as the job requires Be a compassionate, patient, and encouraging direct support professional at all times; you are a caregiver, cheerleader, and advocate rolled into one, and your work can change the lives of many for the better Position Details: Job Type: Full Time Pay: $17.00 – $18.50 per hour Location(s): Full-Time: Gwynn Oak, MD Schedule: Monday-Friday 9:00 AM-5:00 PM *** This is a community-based role. Work primarily takes place in the individual's local community, with occasional in-home support based on individual preferences.*** Note: Our administrative office is located in Windsor Mill, MD. Staff may be required to report to this location as needed. Reach out to us if you possess: 3 years of previous experience in caregiving, personal care, or related fields A compassionate and caring demeanor The ability to build rapport and work independently Excellent written and verbal communication skills A valid driver's license and reliable transportation A high school diploma or GED Current certifications in Adult First Aid & CPR/AED, DDA, and MANDT The ability to pass a state background check We also want to hear from those who: Are self-motivated and able to work independently in a community-based setting Have a positive, solutions-focused attitude Can adapt to changing situations and individual needs Who are passionate about helping others thrive Equal Opportunity for All We are an equal opportunity employer that values and encourages diversity, equity, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have special needs and require assistance or any accommodation to apply, interview, or complete any part of the application process, please indicate this in your cover letter or on your application in the area specified.
Posted 30+ days ago
Cromwell Architects EngineersLittle Rock, AR
Architectural BIM Support Specialist Position Purpose The Architectural BIM Support Specialist collaborates with the BIM Manager and the Engineering team to optimize Revit workflows, manage content libraries and uphold digital production standards. This role supports the development, deployment, and maintenance of BIM technologies and standards under the direction of the BIM Manager. The Specialist also leads quality control efforts and supports coordination across disciplines to ensure efficient and accurate project delivery. Essential Duties & Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions Standards Assist in the development and maintenance of BIM/CAD standards File Naming conventions, file organization structures, LODs (level of Design) BIM 360 and Autodesk Construction Cloud (ACC) Model Management Perform model setup and organization. Oversee BIM model exchange for project deliverables. Build, develop, maintain templates and families across disciplines. Coordination/Collaboration Facilitate integration between architectural, structural, MEP, civil models Support cloud-based collaboration platforms (ACC). Participate in project kick-off and coordination meetings to resolve modeling and technical issues. Quality Control Audit Revit models as necessary Lead clash detection efforts using tools such as Navisworks Competencies Proficient in Revit, AutoCAD, and Autodesk Construction Cloud (ACC) and rendering tools such as Enscape and Lumion. Strong understanding of BIM workflows and content management. Excellent communication, time management, and organizational skills. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite Qualifications / Prior Experience Associate's or Bachelor's Degree in Architecture, or a related design field preferred. Equivalent years of experience will be considered in lieu of a degree. 2-3 years' experience in BIM support or production within the AEC industry Experience in Dynamo scripting preferred Autodesk Certified Professional in Revit preferred. Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance visions, color vision, peripheral vision, depth perception and ability to adjust focus. Prolonged period of sitting or standing at a desk while working on a computer. Exposure to outside elements when on location site About Us Cromwell Architects Engineers offers the opportunity to be part of something bigger. Many of our staff boast long-term careers with the firm – some reaching over 40 years. As a full-service firm there are opportunities to advance within the organization as you pursue your vocation. We strive to place employee passion and personal commitments in a healthy relationship with their work commitments. Our team welcomes you to explore opportunities that will allow you to be part of an organization that prides itself on innovation and dedication, while working together to exceed expectations. EOE M/F/D/V
Posted 1 week ago
Cromwell Architects EngineersLittle Rock, AR
MEP BIM Support Specialist Position Purpose The MEP BIM Support Specialist collaborates with the BIM Manager and the Engineering team to optimize Revit workflows, manage content libraries and uphold digital production standards. This role supports the development, deployment, and maintenance of BIM technologies and standards under the direction of the BIM Manager. The Specialist also leads quality control efforts and supports coordination across disciplines to ensure efficient and accurate project delivery. Essential Duties & Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions Standards Assist in the development and maintenance of BIM/CAD standards File Naming conventions, file organization structures, LODs (level of Design) BIM 360 and Autodesk Construction Cloud (ACC) Model Management Perform model setup and organization. Oversee BIM model exchange for project deliverables. Build, develop, maintain templates and families across disciplines. Coordination/Collaboration Facilitate integration between architectural, structural, MEP, civil models Support cloud-based collaboration platforms (ACC). Participate in project kick-off and coordination meetings to resolve modeling and technical issues. Quality Control Audit Revit models as necessary Lead clash detection efforts using tools such as Navisworks. Competencies Proficient in Revit, AutoCAD, and Autodesk Construction Cloud (ACC) and rendering tools such as Enscape and Lumion. Strong understanding of BIM workflows and content management. Excellent communication, time management, and organizational skills. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite. Qualifications / Prior Experience Associate's or Bachelor's Degree in Engineering, or a related design field preferred. Equivalent years of experience will be considered in lieu of a degree. 2-3 years' experience in BIM support or production within the AEC industry Experience in Dynamo scripting preferred Autodesk Certified Professional in Revit preferred. Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance visions, color vision, peripheral vision, depth perception and ability to adjust focus. Prolonged period of sitting or standing at a desk while working on a computer. Exposure to outside elements when on location site About Us Cromwell Architects Engineers offers the opportunity to be part of something bigger. Many of our staff boast long-term careers with the firm – some reaching over 40 years. As a full-service firm there are opportunities to advance within the organization as you pursue your vocation. We strive to place employee passion and personal commitments in a healthy relationship with their work commitments. Our team welcomes you to explore opportunities that will allow you to be part of an organization that prides itself on innovation and dedication, while working together to exceed expectations. EOE M/F/D/V
Posted 6 days ago
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Top Level PromotionsMinneapolis, MN
Office Administration Support – Entry-Level (Part-Time or Full-Time) About the Job Position This flexible opportunity is available to individuals residing in or near Minneapolis, Minnesota. Remote options are available, and all tasks are completed off-site. This entry-level position is ideal for individuals seeking basic administrative duties. Responsibilities may include organizing data, compiling consumer feedback, maintaining records, managing simple email correspondence, and providing general office support. You'll have the flexibility to set your own schedule while working on projects that offer valuable insight to major brands. Who We Are Top Level Promotions is a digital consulting firm that helps top brands gather authentic consumer feedback. Our task-based assignments are straightforward and designed to support real-world research efforts. As we expand in the Minneapolis area, we're looking for dependable, detail-focused individuals who are comfortable handling entry-level administrative work independently. Industries We Support: Administrative and Clerical Services Renewable Energy and Environmental Projects Transportation and Logistics E-commerce and Consumer Retail Fashion and Apparel Food and Beverage Automotive and Mobility Services Technology and Software Solutions Customer Support and User Experience Education and Digital Learning Media, Arts, and Publishing Health and Wellness Services Manufacturing and Industrial Sectors Pet Products and Animal Care Outdoor and Sporting Goods Travel, Hospitality, and Tourism Family, Toy, and Game Products Market Research and Consumer Insights Minneapolis-Based Projects Some assignments may relate to the local strengths of Minneapolis, including healthcare, retail, financial services, and technology. Known for its vibrant arts scene, strong business environment, and emphasis on community and sustainability, Minneapolis provides a well-rounded and diverse consumer base. Your feedback can directly influence how brands engage with customers in the Twin Cities and similar urban areas across the country. Companies value Minneapolis for its progressive values, educated population, and a balance of city life with outdoor culture. Qualifications Reliable high-speed internet Desktop or laptop computer with webcam and microphone Quiet and organized space for task completion Key Skills Effective written communication Strong time management and self-motivation Familiarity with basic spreadsheets and digital platforms Detail-oriented with a focus on accuracy Benefits Choose part-time or full-time hours Remote options available — complete tasks from your preferred location Provide input on commonly used products and services No previous experience required — instructions provided with every assignment Continued opportunities for dependable participants No office commute needed You choose where you work Compensation Pay ranges from $18.50 to $36.00 USD per hour, depending on the complexity and nature of the assignment. Experience No prior experience is necessary. All tasks include step-by-step guidance to help you complete them with confidence. How to Apply If you're based in Minneapolis and looking for flexible entry-level work with remote options, we invite you to apply online to get started.
Posted 30+ days ago
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Computer Information ConceptsWichita, KS
Location : Remote in the following states only CO, IA, IL, KS, MO, NE, or WY. Applicants must currently reside in one of these states to be considered for this position. The Government Support Programmer is responsible for resolving complex, high-priority software support issues escalated by front-line support teams. This role requires strong programming expertise, excellent problem-solving skills, and the ability to analyze and debug code quickly to resolve critical customer issues in a timely and professional manner. The position serves as the technical bridge between customer support and the development team to ensure issue resolution and customer satisfaction. Key Responsibilities: Investigate and resolve advanced software issues escalated from Tier 1 and Tier 2 support teams. Debug source code and perform root cause analysis to identify and fix bugs or provide detailed guidance to development. Log and track all escalated issues and resolutions using internal ticketing system resolving calls within 45 minutes or less. Prioritize and manage multiple high-urgency issues simultaneously. Ensure that 95% of calls are handled within 72 hours or less. Create documentation for recurring escalated issues and contribute to internal knowledge bases. Required Qualifications: Associate's or Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience). 2+ years of professional programming experience, preferably in a support or maintenance environment. Proficiency in VB.NET, ASP.NET, and SQL databases. Experience with VBA and/or VB 6.0 helpful. Proven experience debugging and supporting software applications. Familiarity with SQL and database troubleshooting. Excellent written and verbal communication skills. Ability to work independently and manage time effectively under pressure. **A Culture Index survey will be sent to you via email upon completion of the application** This must be completed in order to be considered for the position. CIC Team Member Benefits & Compensation: Competitive Salary : Start your career with an impressive salary ranging from $65,000 - $80,000 / year! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role. Work from Home : Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable! Health & Wellness Covered : We've got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money! Retirement Planning Made Easy : Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster. Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.
Posted 30+ days ago
In Office Position for an Experienced MSP IT Support Specialist
Delaney Computer Services, Inc.Mahwah, NJ
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Job Description
Are you a skilled IT professional who thrives in hands-on environments and isn’t afraid to get your hands dirty solving real-world problems? Delaney Computer Services, a leading MSP in Northern New Jersey, is looking for an MSP IT Support Specialist to join our dynamic team. This in-office position requires someone who’s ready to tackle everything from troubleshooting complex IT issues to physically racking and stacking network equipment, performing meticulous cable management, and handling on-site client challenges—even on short notice. If you’re adaptable, proactive, and confident enough to de-escalate frustrated clients or assertively guide high-level executives to comply with security protocols, this is the role for you. We're seeking someone who’s eager to ramp up their career, not coast, and who thrives in both team settings and independent problem-solving scenarios. If that’s you, let’s talk!
Responsibilities for MSP IT Support Specialist
- Provide Exceptional IT Support:
- Deliver timely and effective technical assistance for hardware, software, and network-related issues in both remote and on-site environments.
- Support Privilege Access Management Systems:
- Troubleshoot and resolve conflicts stemming from restricted user permissions, ensuring compliance with cybersecurity protocols.
- Manage VoIP Systems:
- Configure, troubleshoot and support Vonage Business VoIP systems, including advanced features and call quality optimization.
- Assist with Self-Service Password Reset (SSPR):
- Guide users in setting up and utilizing self-service password reset tools, resolving related technical issues as needed.
- Enforce and Educate on Cybersecurity Policies:
- Address user resistance to security measures such as MFA, restricted app use, and compliance-based restrictions, while explaining their importance in maintaining a secure IT environment.
- Troubleshoot Network and Connectivity Issues:
- Diagnose and resolve Wi-Fi, LAN, and WAN connectivity problems and manage firewalls, switches, and other network hardware.
- Resolve Hardware and Peripheral Issues:
- Address computer performance concerns, resolve printer and scanner issues, and perform necessary hardware repairs or replacements.
- Handle Malware and Threat Mitigation:
- Detect, remove, and educate users on avoiding cybersecurity threats such as phishing, ransomware, and malware.
- Support Email and Collaboration Tools:
- Troubleshoot and resolve issues in Microsoft 365, including Outlook, Teams, SharePoint, and other collaboration tools.
- Deliver On-Site Support as Needed:
- Visit client locations to handle more complex issues or installations, ensuring optimal performance and strong client relationships.
- Physical Work and On-Site Installation:
- Must have the ability and willingness to perform hands-on tasks such as racking and stacking network equipment, servers, and other hardware. This includes physical labor like lifting equipment (up to 50 lbs), cabling, and ensuring proper hardware installation in client environments.
- Candidates should be comfortable with physically demanding work and capable of tackling on-site challenges with confidence and professionalism.
- Demonstrated ability to perform clean and organized cable management during desktop setups, network installations, and other hardware deployments. Attention to detail is essential to ensure cables are properly routed, labeled, and secured for both functionality and aesthetics.
- Maintain Client Satisfaction:
- Communicate technical solutions clearly, de-escalate user frustrations, and ensure that clients feel supported and informed.
- Document and Improve Processes:
- Create detailed records of support requests and contribute to improving IT support workflows and user education resources.
Additional Expectations
- Conflict Management: Must be able to handle user frustrations calmly and professionally, addressing issues without deferring to management unnecessarily.
- Proactive Problem Solving: Anticipate client needs and prevent recurring issues through proactive measures.
- Real-World Experience: Demonstrate hands-on expertise in IT support with an understanding of privilege access management, VoIP systems, and cybersecurity best practices.
Preferred qualifications:
- MS-102 | Microsoft 365 Certified: Administrator Expert - Certifications
- Cisco CCNA / A+ Security Plus
- Working understanding of basic cybersecurity principals
- Experience with Active Directory, Azure Active Directory, and Group Policy.
- Knowledge of Microsoft Powershell Scripting
- Knowledge of networking principles and protocols.
- Knowledge of physical low-voltage cabling principals
- Familiarity with professional services automation (PSA) software.
Requirements
Certifications:
- Microsoft 365 Certified: Fundamentals - Certifications | MS900
- Microsoft 365 Certified: Administrator Associate (MS-102) – Highly Preferred
- Technical Skills:
- Expertise in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience with Privilege Access Management platforms and VoIP systems (Vonage Business preferred).
- Strong knowledge of cybersecurity best practices (MFA, DNS filtering, BYOD policies).
- Networking troubleshooting skills (Wi-Fi, firewalls, switches).
- Professional Experience:
- 3-4 years in an MSP or similar IT support environment.
- Hands-on troubleshooting of hardware, software, and networking issues.
- Client-facing experience with conflict resolution skills.
- Soft Skills:
- Strong communication and ability to explain technical concepts clearly.
- Confidence to resolve issues independently without frequent escalation.
- Calm under pressure and effective in de-escalating difficult situations.
- Other Requirements:
- Valid driver’s license with a clean driving record (for occasional on-site visits).
- Must be able to lift 50Lbs.
- No criminal record (background check required).
- 100% Willingness to work in-office full-time with flexibility for on-site support and light travel if necessary.
Benefits
- 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
- Company Profit Sharing Program
- Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
- Blue Cross Blue Shield Health Insurance coverage
- Dental and Vision plan
- Optional Supplemental Insurance Plans, including Life Insurance
- Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free.
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