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Sr. User Support Specialist-logo
Sr. User Support Specialist
Contact Government ServicesEl Paso, TX
Sr. User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,965 - $109,728 a year

Posted 30+ days ago

Technical Customer Support Representative-logo
Technical Customer Support Representative
VagaroPleasanton, CA
Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done! What You'll Be Doing: We're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity! This is an onsite position based in Pleasanton, CA.* Why You'll Love Working Here: Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually. Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family. Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart. ️ Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments. Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription. ️ Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills. Financial Security: 401k program with 4% matching and optional life/supplemental insurance. Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized! Your Impact: Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries Troubleshoot, resolve, and document customer issues via phone, chat, and email Work within service level goals and guidelines in a high-volume support center Replicate and escalate issues to the appropriate internal Vagaro team Draft support content and customer resources as needed Become a subject matter expert on the Vagaro platform and related support tools Serve as a main point-of-contact for technical escalations and specific Vagaro product features Assist team members and other Vagaro staff to reach KPIs and goals Other duties as assigned. What You Bring: Proven reliability and teamwork skills Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms Ability to provide detailed public-facing and internal case notes Strong written and verbal communication skills, with a typing speed of over 50 WPM Minimum of two years' front-line, high-volume support/call center experience Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware Patience, empathy, and the ability to defuse difficult situations Flexibility to work on weekends and holidays What Sets You Apart: Experience with CRM tools (e.g., Zendesk) and IVRs Support experience in the health, beauty, and wellness industries Prior save and retention experience in a support organization Knowledge of HTML/XML and page source troubleshooting, specifically with widget code Equal Opportunity Employer: Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law. Privacy Policy: Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process. Learn More About Vagaro: Visit us at vagaro.com/pro and vagaro.com to learn more.

Posted 1 week ago

Direct Support Professional - Classroom Instructional Assistant-logo
Direct Support Professional - Classroom Instructional Assistant
Grafton Integrated Health NetworkBerryville, VA
Direct Support Professional- Children's Services Instructional Assistant Are you beginning to think about teaching as your calling? Are you curious about behavioral health or work with kids with complex disabilities and learning challenges? Do you want to learn some classroom management chops from an experienced team that has been devoted to this population of kids for years? Do you want to learn innovative and ground-breaking approaches to crisis de-escalation? This opportunity might be fore you! An Instructional Assistant at Grafton works directly with a teacher, the education administer, a therapist, a psychiatrist, allied therapists, speech therapists, occupational therapists, skilled behaviorists, & etc. in what we call a "transdisciplinary team" - everyone's voice is equally important as we work with the child and their family in order to build plans that we give them their lives back. Under general supervision, Direct Support Professionals in our Education program, participate in the direct care and plan implementation for clients, as prescribed by physician and treatment teams. They assist the Academic Teacher in implementing instructional and therapeutic activities. They may assist with writing lesson plans and preparing instructional materials to support instruction. They assist the Academic Teacher with assessing progress (analysis of data) and modifying teaching techniques to promote achievement of each assigned client's established goals. They work with clients in residences during academic breaks and holidays. In community-based programs, they provide transportation between the residence and school. They provide supervision, safety and crisis management for the client population; complete documentation of client behavior and participation in programming; adhere to the scheduled activities; role model positive, mature behavior; utilize proactive behavioral strategies to minimize client crisis and maximize success. They report to a teacher or program supervisor/ manager. ESSENTIAL JOB FUNCTIONS Health, Safety and Wellness of Clients Ensures medications are delivered accurately and on time. Provides for the well-being and safety of clients. Supports client health and hygiene. Utilizes infection control procedures. Reports serious incidents, participates in reviews and implements follow-up measures, as applicable. Individual Plan Implementation Knows the SNAP (strengths, needs, abilities and preferences), goals/objectives/outcomes and treatment strategies from the current Plans (Treatment Plan, IEP, ISP) of assigned clients. Promotes clients' achievement of behavioral goals by implementing the behavior strategies and teaching alternative behaviors, as indicated in the Treatment Plan/IEP/ISP. Actively instructs assigned clients so they can achieve education/residential goals and objectives or ID Waiver outcomes. Collects and documents behavioral and instructional data, accurately and reliably. Documents services delivered accurately and in a timely manner. Maintains a high level of engagement with and monitoring of clients. Implements planned activities throughout the workday. Provides a Supportive and Solution-Focused Environment Builds trusting, respectful relationships with clients and helps clients do the same. Demonstrates knowledge about the symptoms and supports associated with diagnoses of assigned clients and a trauma-informed care approach. Manages behavioral crisis safely. Collaborates with the Treatment Team to provide continuity of support and care, by communicating and contributing to team discussions and decisions. Exhibits exemplary customer service with guardians, agency personnel and visitors. Site Management- Housekeeping, Nutrition, Transportation, Finances Ensures a safe residence / classroom environment. Assures a clean and organized residence/classroom. Promotes good nutrition and, in group homes, assists with meal preparation. Provides transportation / community mobility. Assists with purchases and is accountable for program and client money, as applicable. Teamwork and commitment to the mission, values and vision of Grafton Demonstrates knowledge of organization. Demonstrates the core values of personal integrity and accountability. Performs other duties, as assigned. MINIMUM TRAINING AND EXPERIENCE A bachelor's degree in human services; or an associate's degree and 3 months experience working with children; or be a high school graduate or have a G.E.D. and 6 months experience working with children Must be 21 years of age Must pass criminal background check and pre-employment drug screen Valid driver's license with an acceptable driving record Demonstrates moderate computer skills - how to log-in, how to navigate the Web for information, how to start and save a document in Microsoft WORD, and has basic keyboarding skills. COMPENSATION Starting at $17.00 to $22.00/hour based on years of Direct Care experience Depending on hours worked you may be eligible for Grafton's shift differential that is currently being offered EMPLOYEE BENEFITS Medical, dental and vision Flexible Spending & Health Savings Accounts 401(k), including an employer match Generous Paid Time Off plan Education Assistance Life Insurance Employee Assistance Program (EAP) Short-term disability (STD) Long-term disability (LTD) As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness If you have issues applying or have any questions about this position, please reach out to us at HR@Grafton.org or 540-542-0200 Ext. 6429. #DSPShenandoah

Posted 1 week ago

Direct Support Professional-logo
Direct Support Professional
Independent Case ManagementHot Springs, AR
Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule

Posted 30+ days ago

Sr. Associate, Customer Support-logo
Sr. Associate, Customer Support
Element Fleet Management Corp.Baltimore, MD
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We are looking for a Sr. Associate, Customer Support to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! Are You: Self-motivated and show initiative to act and accomplish objectives? Organized and ensure high-quality results in your work? As the Sr Associate, Customer Support you will focus on identifying, evaluating, and acquiring new or used vehicles for a dealership or fleet. This involves building relationships with vendors, conducting market research, analyzing vehicle valuations, and negotiating purchase agreements. A Day in the Life Receive orders from clients Searches dealer inventory Reviews and sends quality offers to clients Manages workflow from order submission through delivery Provide consultative input regarding alternative vehicles and ordering methods for most effective and efficient delivery of complete vehicles (Turn-key with upfit complete) Arranges addition of upfitting throughout the order process & / or post-delivery. Provides insight and consultation on the status of dealership inventory Build and maintain relationships with vendors, and other key stakeholders. Provide support to licensing related inquiries where unusual documentation may be requested as well as in-flight support for transportation issue resolution Support departmental initiatives for best acquisition polices Provides full order resolution support in collaboration with FPS for vehicles purchased from dealerships Requirements Bachelor's degree, preferred or three to five years related experience, or equivalent industry experience Fleet or mechanical experience( with upfit) preferred Ability to work effectively in a business environment characterized by complexity, ambiguity, and rapid change. Strong industry knowledge and familiarity with current state restrictions/laws pertaining to leased vehicles Microsoft office suite proficiency Demonstrate strong communication skills Demonstrate and ability to manage multiple simultaneous projects in an organized fashion. Excellent interpersonal communication, change management and presentation skills (written and verbal) at all levels. Proven problem-solving skills with an analytical and inquisitive approach Internally, this role is referred to as Senior Associate, Acquisitions ( Out of Stock-Non Upfit)* The hiring base salary range for this position is $49,100 to $67,500 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location What's in it for You A culture of innovation, empowerment, decision-making, and accountability Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Know Your Rights: Workplace discrimination is illegal

Posted 2 days ago

Direct Support Professional - Pine Ridge (Sun, Mon, Wed: 7Am-7Pm)-logo
Direct Support Professional - Pine Ridge (Sun, Mon, Wed: 7Am-7Pm)
ChimesPikesville, MD
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Set Pay Rate: $20.25 per hour Core Responsibilities (Applicable to All DSP Roles) Provide direct support and supervision to individuals to ensure safety, engagement, and well-being. Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation. Implement and follow individualized care plans, supporting each person's goals and skill development. Administer medications accurately and in compliance with agency policies and regulations. Ensure a safe, clean, and organized environment, adhering to health and safety protocols. Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation. Maintain accurate documentation of daily activities, progress, incidents, and other required reports. Foster community integration by facilitating participation in activities, events, and social interactions. Maintain open communication with supervisors, team members, and external service providers. Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations. Work a flexible schedule, including evenings, weekends, and holidays, as needed. Treat all individuals with dignity, respect, and kindness. Role-Specific Responsibilities Day Program DSP Engage individuals in structured activities that promote learning, socialization, and skill development. Monitor and support individuals throughout the day, ensuring active participation in program activities. Transport individuals to and from program activities and community outings. Collaborate with the day program team to enhance service delivery and improve outcomes. Residential DSP Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking. Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences. Monitor and report any health concerns, ensuring medical appointments are scheduled and attended. Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care. Floater DSP Adapt to different home and program environments, providing coverage as needed. Be flexible and responsive to staffing needs, traveling between various locations as assigned. Ensure consistency in care and documentation across different program sites. Remain awake and alert during overnight shifts, conducting scheduled safety checks. Requirements Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred. Certifications: Must obtain and maintain active certifications in: Certified Medication Technician (CMT) CPR/First Aid Mandt (or other crisis intervention training) Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential. Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team. Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks. Other: A valid driver's license and an acceptable driving record as determined by agency policies. Additional Information DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge. This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect. Work schedules may vary and can include evenings, weekends, and holidays to meet program needs. What's in it for you? Total Rewards Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" And More! #CMD410

Posted 30+ days ago

Adult Residential Support Professional - Part-Time Every Other Weekend-logo
Adult Residential Support Professional - Part-Time Every Other Weekend
Lutheran Social Services Of Wisconsin And Upper Michigan IncEau Claire, WI
LSS is an Equal Opportunity Employer (EOE).

Posted 30+ days ago

Field Operations Support Assistant-logo
Field Operations Support Assistant
Service Corporation InternationalBrownsville, TX
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. JOB RESPONSIBILITIES Prepares death certificates, prayer cards and related documents Completes required permits and or certificates Prepares and processes Veteran's Paperwork Prepares marker monument placement paperwork Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules Prepares and distributes daily schedules, reports, and documents Receives and processes payments and contracts Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers Orders office supplies Oversees the processing of installation orders to grounds and maintenance departments Processes accounts payable transactions Assists with the preparation of obituaries Assists Location Management, Sales, Family Service Counselors and payroll as needed Acts as backup to Receptionist Greets family members and friends Communicates client family's needs promptly and accurately to the appropriate staff member Conveys a sense of concern and empathy with client family members at all times Responds to customer inquiries via telephone, internet and in person Maintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education High School or equivalent Experience 1 - 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality Postal Code: 78521 Category (Portal Searching): Administration and Clerical Job Location: US-TX - Brownsville

Posted 1 week ago

Route Sales Support Driver-logo
Route Sales Support Driver
VestisYakima, WA
Overview: The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful "RSSs" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and pension. Employees are eligible for 40 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year. Compensation: The hourly rate for this position ranges from $23.86 to $23.86, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Experience: Travel Requirements: Education: High school degree or equivalent License Requirements/ Certifications: Location: Tacoma, WA Surrounding Cities: Puyallup, WA Federal Way, WA Lakewood, WA Olympia, WA Vestis is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Posted 1 week ago

Cloud Support Specialist-logo
Cloud Support Specialist
HomeServe USANorwalk, CT
Position Overview: The Cloud Support Specialist is responsible for designing, implementing, and optimizing Microsoft 365 collaboration tools and video conferencing solutions. This role ensures seamless communication and collaboration across the organization by leveraging Microsoft Teams, SharePoint, OneDrive, Exchange Online, and integrated video conferencing platforms. The specialist will work closely with IT teams, end-users, and vendors to enhance the digital workplace experience and maintain high availability, security, and performance of collaboration solutions. Provide end-to-end technical support for VIP users, including hardware, software, mobile devices, and conferencing systems. Responsibilities: Collaboration & Productivity Tools (Microsoft 365): Design, configure, and administer Microsoft 365 collaboration tools, including Teams, SharePoint, OneDrive, and Exchange Online. Architect and implement innovative solutions for Microsoft 365 platforms, optimizing functionality, security, and user experience while aligning with business objectives and industry best practices. Implement governance policies, security best practices, and compliance measures for Microsoft 365 applications. Provide advanced troubleshooting and technical support for Microsoft 365-related issues. Monitor and optimize the performance of Microsoft 365 applications to enhance user experience. Conduct training sessions and create documentation to improve adoption of collaboration tools. Video Conferencing & Unified Communications: Deploy, manage, and support enterprise video conferencing solutions, such as Microsoft Teams Rooms, Zoom, Webex, or other integrated platforms. Oversee meeting room technology, including audiovisual (AV) hardware, cameras, microphones, and conferencing software. Maintain and optimize virtual and hybrid meeting experiences for employees, executives, and external stakeholders. Troubleshoot and resolve technical issues related to video conferencing and AV setups. Collaborate with facilities and IT teams to design and upgrade conference room technology. Executive Meeting & Event Support: Set up and support video conferencing, presentations, and remote collaboration tools for executive meetings and boardrooms. Provide real-time IT assistance during high-profile events, ensuring a seamless experience. Perform pre-meeting checks to guarantee all AV equipment and network connections are fully functional. Integration & Automation: Automate collaboration processes using Power Automate, Power Apps, and scripting tools (PowerShell, Graph API). Integrate third-party applications with Microsoft 365 and video conferencing platforms to enhance productivity. Work with security and compliance teams to ensure data integrity, DLP policies, and access controls. Monitoring & Reporting: Monitor system health, usage trends, and performance metrics for collaboration and video conferencing tools. Generate reports and provide insights to optimize usage and cost efficiency. Stay updated with new Microsoft 365 and video conferencing features, releases, and best practices. Essential Functions: Essential Job Function % of Time on Function Technical Support & Troubleshooting % 30 Automation & Scripting % 30 Customer Assistance & Guidance % 20 Deployment & Configuration Support % 20 Total 100% Job Requirements: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 5+ years of experience managing Microsoft 365 collaboration tools and enterprise video conferencing solutions. Microsoft 365 Certified: Teams Administrator Associate required Microsoft 365 Certified: Enterprise Administrator Expert required Microsoft Certified: Power Platform Fundamentals preferred AVIXA Certified Technology Specialist (CTS) preferred Managerial experience including overseeing team performance, setting goals and driving process improvements would be a plus. Expertise in Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online administration. Extensive Microsoft 365 licensing knowledge, usage monitoring for adoption, and change management. Experience with AI tools like CoPilot to enhance productivity, streamline workflows, automate tasks, and support data-driven decision-making. Experience in migration projects, including transitioning file servers to Teams/SharePoint and implementing retention strategies. Strong knowledge of video conferencing platforms (Teams Rooms, Zoom, Webex, Poly, Crestron, etc.). Proficiency in PowerShell scripting for Microsoft 365 administration and automation. Experience with identity and access management (Azure AD, MFA, Conditional Access). Familiarity with network and AV infrastructure supporting video conferencing. Excellent troubleshooting, communication, and project management skills. Strong problem-solving and analytical skills. Ability to communicate technical concepts to non-technical stakeholders. Detail-oriented with strong organizational skills. Ability to work in a fast-paced and dynamic environment. Commitment to excellence and a drive for outstanding performance. Minimum Physical Requirements: The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low. Salary Range: $74,012.70 - $115,000 Annual Bonus Potential: 5% HomeServe USA is an equal opportunity employer. #HUSA #LI-NM1 #LI-ONSITE

Posted 4 weeks ago

Daycare Food Manager And Staff Support-logo
Daycare Food Manager And Staff Support
The Learning ExperienceWixom, MI
Benefits We Offer: Paid Time Off: Vacation / Sick / Personal and Holidays Flexible Schedule Education / Training assistance CDA - Child Development Associate Generous Employee Discounts and Childcare Benefits Competitive Salary Bonuses / Awards Referral Program You will: Plan, prepare, and cook healthy and delicious meals for preschool children that meet proper nutritional requirements. Maintain and track food allergies for each child in our center, ensuring their safety, and communicate any identified allergies to teachers daily with every food delivery. Follow proper food safety, handling, and sanitation procedures to ensure food is stored properly. Collaborate with the Center Leadership team to purchase all necessary food and supplies and keep inventory records as local and state agencies require. Provide excellent customer service and a positive attitude towards parents and children, listen, and communicate effectively. Be flexible and adaptable to the daily business needs of a childcare center. If you have: A High School Diploma or equivalent. 1+ year of experience in food preparation and cooking. A food handling certificate or the ability to obtain one within 90 days of hire. The ability to lift a minimum of 25 lbs. We encourage you to apply now to become a Preschool Food Manager and Staff Support! Join our team at The Learning Experience and help make a difference!

Posted 3 weeks ago

Game Support Specialist-logo
Game Support Specialist
Cloud Imperium GamesAustin, TX
We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the "Best Damn Space Sim Ever". We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent. The Game Support Team at Cloud Imperium Games is a public-facing team responsible for troubleshooting individual and service-wide problems of the Star Citizen online service, helping people understand and enjoy the game, and turning reports and feedback into solutions and improvements for Star Citizen. Game Support Specialists are the true subject matter experts on the team, guiding and training others on the complexity of the Star Citizen project. The Game Support Specialist will provide technical assistance and game issue resolution to players of Star Citizen by diagnosing and troubleshooting a wide variety of subjects including (but not limited to): Account Support In-Game Support and Moderation Technical Support Game Support Specialists are also expected to maintain high team standards, help identify problem areas of business, and suggest solutions to improve the service. Support is provided via email where clearly communicated solutions are provided in a fun, light-hearted, and user-friendly manner. Staff will perform related work as required. Additional tasks will include assisting with fraudulent transactions and chargebacks, investigating the in-game effects of those actions, recovery and restoration of hacked accounts, and in-game player behavior moderation. Duties and Tasks/Essential Functions: Deliver a fun level of service and support to our dedicated Star Citizen backers and players, using email, forums, in-game communications and online websites; Interact with players both privately and publicly to provide and process information in response to inquiries, concerns, and requests about products and services; Gather players' information and determine the issue by evaluating and analyzing the symptoms and working with QA and Production to get information into the development pipeline; Diagnose and resolve technical hardware and software issues involving internet connectivity, local networking, and players' installed hardware and software; Follow standard processes and procedures while being allowed to creatively solve problems; Direct players to appropriate support resources; Offer alternative solutions where appropriate with the objective of keeping players happy and playing the game; Coordinate with our teams across the globe; Stay current with system information, changes and updates by learning and playing Star Citizen. Encyclopedic knowledge of the game will be required. Skill and Knowledge Qualifications: Proper online communication etiquette; Knowledge of Star Citizen is highly desirable; Ability to speak and write clearly and accurately in English with a demonstrated proficiency in typing and grammar; Working knowledge of Windows-based software computer applications and equipment; Knowledge of online game communities and player relations and support principles and practices; Effective listening skills; Willingness to co-operate with others and work to the greater good; Multi-tasking capabilities; Willingness to be flexible on schedule during peak play periods and during game updates Competencies: Exemplary attendance and punctuality Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Focuses and guides self and team members in accomplishing work objectives. Interacts with others in a way that gives them confidence in one's intentions and those of the organization. Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener. Makes players and their needs a primary focus of one's actions; developing and sustaining productive player relationships. Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict. Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective player solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates. Has a high degree of patience navigating a variety of troubleshooting situations. Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Posted 30+ days ago

Enterprise IT Support Engineer I - A/V-logo
Enterprise IT Support Engineer I - A/V
QTS Realty Trust, Inc.Ashburn, VA
The Enterprise IT Support Engineer I -A/V is responsible for support and troubleshooting for all A/V equipment to include audio, video, electronic communications and presentation systems equipment for all levels of the QTS organization. This hybrid role will ideally also support any IT or technical computer needs, thus one should also have experience in desktop support to include firewalls, routers or similar IT experience. The ideal candidate will be well versed in the A/V operations and troubleshooting and be able to identify which issues require escalation to our vendor partners. RESPONSIBILITIES, other duties may be assigned. Assisting with the setup, testing, operation, and tearing down of audio visual, videoconference, web meeting equipment; e.g. video data projection systems, computers, audio- and video-conferencing equipment, microphones, video cameras, webcam, audio systems, and operation of integrated A/V systems. Meet with internal and external customers to gather meeting requirements, provide customers overview of their A/V options and make recommendations Coordinate, test, run and troubleshoot VTC and web meetings Coordination and participation in design, installation, configuration and integration of systems Assists in code upload as needed by vendors Run Help request problem tickets Troubleshoots and diagnoses malfunctions to eliminate problem quickly, partnering with our vendor for issues that require escalation Pull and terminate low voltage cable of all types; experience with fiber Track and maintain stock levels of A/V equipment BASIC QUALIFICATIONS Associates degree in IT related field or equivalent professional experience Three or more years of A/V experience in a corporate or professional environment Prior experience supporting Webex or related product configuration management Proficient with audio visual components, integrations, management and design Solid understanding of IP networking Experience with end user desktop troubleshooting US Citizenship for this position is required by law due to federal customer contracts PREFERRED QUALIFICATIONS Professional certifications (CTS, CTS-D, CTS-I) One or more years of experience in Cisco VTC infrastructure including software, hardware and bridge configuration Extensive experience working with CRESTRON and Cisco Grid Infrastructure KNOWLEDGE, SKILLS AND ABILITIES Excellent interpersonal skills with the ability to interface with all levels of the organization Self-starter with the ability to work independently in a fast-paced team environment Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

Posted 4 days ago

Senior User Support Specialist II-logo
Senior User Support Specialist II
Contact Government ServicesAllentown, PA
Senior User Support Specialist II Employment Type:Full Time, Senior-level /p> Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. 4+ years demonstrated ability to set up and disable Zoom.gov accounts. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). Demonstrated ability to resolve issues with Zoom. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: Must have an undergraduate degree. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. Must be a US Citizen upfront. Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $72,895 - $105,293 a year

Posted 30+ days ago

Claims Operations Support Specialist-logo
Claims Operations Support Specialist
Starr CompaniesAtlanta, GA
Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world's fastest growing insurance organizations, capable of writing in 128 countries on 6 continents. This job is in the Aviation Insurance Claims Operations Team - Aviation is a very exciting area of the insurance world. This is a role that supports our following market claims. The claims can be aircraft damage (airplane, helicopter, space related, etc.), bodily injury, or property damage, etc. This person will be responsible for following market claims to analyze, adjust reserves, and make requested payments as necessary. This includes: Analyzing market reports regarding major claims, and analyzing monthly bordereau statements. Processing bordereaux statements from leads. Involves heavy MS Excel in converting leads information into our claim information. Maintaining current file diaries for all claim files Updating adjuster file notes to ensure proper file documentation to meet carrier requirements in both the claims system and our documentation system. Billing time for file processing to each claim file. Additional responsibilities include: Balancing and emailing Coinsurance statements. Balancing involves heavy MS Excel with if statements, vlookups, etc. Balancing and emailing monthly fee statements based on the NACHA, involves heavy MS Excel with pivot tables and vlookups. Resolving system errors on the daily error reports from both our claims system and other systems, such that payments are processed and documented appropriately. Producing reports for insureds, brokers, underwriters, etc. at the end of the month and as requested. The reports will be downloaded from our claims system into excel for further customization. Education: College Graduate Preferred, Accounting, Statistics, Math, Economics, or equivalent work experience. Must be very proficient with excel, and calculating numbers using percentages. Claims experience would be helpful. Must be very organized and have good time management skills. Professional communication skills are a must. Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Posted 2 weeks ago

HR Support Specialist-logo
HR Support Specialist
Global Payments Inc.Oklahoma City, OK
Summary of This Role HR Support acts as the primary contact to employ knowledge of commonly-used concepts, practices, and procedures to support inquiries directly from team members, retirees, beneficiaries, applicants, and/or Human Resource (HR) representatives via email to resolve inquiries; building knowledge of HR related topics and issues. Relies on instructions and pre-established guidelines to answer questions, provide explanations, resolve issues, and respond to inquiries mainly related to HR practices, policies, and procedures. Resolves inquiries by providing information, directing to self-service, or routing to escalate the inquiry. This HR Support team member should possess strong written/verbal communication skills and excellent time management skills. What Part Will You Play? Managing the employee life cycle (onboarding and offboarding administrative duties) Maintain employee records in compliance with data protection regulations Respond to internal and external HR-related inquiries or requests and provide assistance Ensure timely and accurate communication Occasionally supports and backs up other HR team members in their daily activities to include data entry, mailing, imaging, answering correspondence, and sorting and routing incoming mail. Standard business hours, Monday- Friday, hybrid, with 2-3 days a week onsite at our offices in Oklahoma City. What Are We Looking For in This Role? Minimum Qualifications High School Diploma or Equivalent Typically Minimum 2 Years Relevant Exp Customer service in a service center, or human resources background Superior attention to detail Proven track record of maintaining employee confidentiality Preferred Qualifications Bachelor's Degree Typically Minimum 2 Years Relevant Exp General knowledge of benefit programs and basic payroll process What Are Our Desired Skills and Capabilities? Skills / Knowledge- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Job Complexity- Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations. Supervision- Normally receives little instruction on daily work, general instructions on newly introduced assignments. Active Listening- Gives full attention to what other people are saying, takes time to understand the points being made, asks questions as appropriate, does not interrupt at inappropriate times Reading- Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship. The position listed in this requisition is ineligible for the referral bonus award program. #LI-Hybrid

Posted 5 days ago

Direct Support Professional (Wed, 8Am-8Pm, Fri- Sat, 9Am-9Pm)-logo
Direct Support Professional (Wed, 8Am-8Pm, Fri- Sat, 9Am-9Pm)
ChimesNewark, DE
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Set Pay Rate: $18.00 per hour Core Responsibilities (Applicable to All DSP Roles) Provide direct support and supervision to individuals to ensure safety, engagement, and well-being. Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation. Implement and follow individualized care plans, supporting each person's goals and skill development. Administer medications accurately and in compliance with agency policies and regulations. Ensure a safe, clean, and organized environment, adhering to health and safety protocols. Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation. Maintain accurate documentation of daily activities, progress, incidents, and other required reports. Foster community integration by facilitating participation in activities, events, and social interactions. Maintain open communication with supervisors, team members, and external service providers. Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations. Work a flexible schedule, including evenings, weekends, and holidays, as needed. Treat all individuals with dignity, respect, and kindness. Role-Specific Responsibilities Day Program DSP Engage individuals in structured activities that promote learning, socialization, and skill development. Monitor and support individuals throughout the day, ensuring active participation in program activities. Transport individuals to and from program activities and community outings. Collaborate with the day program team to enhance service delivery and improve outcomes. Residential DSP Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking. Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences. Monitor and report any health concerns, ensuring medical appointments are scheduled and attended. Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care. Floater DSP Adapt to different home and program environments, providing coverage as needed. Be flexible and responsive to staffing needs, traveling between various locations as assigned. Ensure consistency in care and documentation across different program sites. Remain awake and alert during overnight shifts, conducting scheduled safety checks. Requirements Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred. Certifications: Must obtain and maintain active certifications in: Certified Medication Technician (CMT) CPR/First Aid Mandt (or other crisis intervention training) Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential. Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team. Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks. Other: A valid driver's license and an acceptable driving record as determined by agency policies. Additional Information DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge. This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect. Work schedules may vary and can include evenings, weekends, and holidays to meet program needs. What's in it for you? Total Rewards Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" Discounts on Verizon mobile service And More! #CDV302

Posted 1 week ago

Customer Support Advocate, Employees-logo
Customer Support Advocate, Employees
JustworksTampa, FL
Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you'll fit right in. Who You Are You are focused on and committed to helping people. You treat others with care and empathy, and assume the best intentions in others. You love to break down complicated concepts into simple terms and solve problems. You are a smart, motivated self-starter looking to learn a lot and join a fast growing company with a top notch culture. The Customer Support team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. Our team represents all of Justworks, we take responsibility and ownership of our customer's concerns, and we actively drive issues to resolution. We believe a positive team is the strongest unit, and we strive to make ourselves and each other better. We are the experts our customers rely on, and a crucial part of the overall Justworks service offering. In this role you will support the worksite employees (WSEs) of our small business customers on a variety of inquiries related to timecards, paychecks, benefits, the Justworks product, and other HR related matters. This is a fast-paced and challenging role, but also incredibly rewarding due to the positive impact we have on our customers, their employees, and their businesses. Please note: We are currently hiring for one shift of Monday-Friday: 11am-8pm EST If hired, you will be expected to attend mandatory training [paid] from 9am-6pm EST Monday-Friday for approximately 4 weeks prior to moving over to your shift schedule. Your Success Profile What You Will Work On Manage inbound inquiries from our small business customers' employees via phone, email, or chat Provide expert-level support to customers around Justworks' continually expanding product and service offerings including our software, benefits, payroll, compliance, and HR Assist WSEs with eligibility and enrollment in benefits and perks including Medical, Dental, and Vision insurance, Life Insurance, Flexible Spending Accounts, Health Savings Accounts, commuter benefits, Long and Short Term Disability insurance, retirement and COBRA Resolve WSE inquiries related to their paycheck, time & attendance, tax withholdings, and tax documents Maintain product expertise on our software and be the go-to resource for customers Manage open cases in our CRM to resolve inquiries in shortest possible time frame while keeping customers regularly informed of status and anticipated resolution timing Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner to create a white-glove customer experience Ensure proper triage, escalation, and effective resolution of higher-level issues and challenging customer interactions through escalation to Team Leads or subject matter experts Contribute recommendations for improving our product and processes while advocating for our customers and communicating bugs to engineering Perform other related duties as assigned How You Will Do Your Work As a Customer Support Advocate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior. Adaptability - the ability to adjust your approach or actions in response to changes in your external environment. Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things. Curious - the innate desire to learn, grow and understand. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie- Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others. Openness- Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others. Grit- You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude. Integrity- Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity- Be like Einstein: "Everything should be made as simple as possible, but no simpler." Qualifications 4 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments Strong customer service instincts and comfort handling challenging situations over the phone with the ability to be empathetic, compassionate, responsive and resourceful A passion for delighting customers and helping people Strong written (email and chat) and verbal (telephone) communication skills with acute attention to detail Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload Proven self-starter, taking ownership and accountability over your work Experience working in SaaS, HR, payroll, PEOs, or health benefits a plus Spanish language capability, or other second language at business conversation level, a plus The base wage range for this position based in our Tampa Office is targeted at $24.20 to $26.62 per hour. #LI-Hybrid #LI-CD1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report and Our DEI Commitment

Posted 2 weeks ago

Part Time Support Lead-logo
Part Time Support Lead
Five Below, Inc.Miami, FL
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 2 weeks ago

Seasonal Property Operations Support-logo
Seasonal Property Operations Support
The Scion GroupBloomington, IN
This position is located in Bloomington, Indiana The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover period, lasting between 4-8-weeks starting in July. As temporary assistance for property Turnover, you will help us to provide a seamless move-out and move-in experience for our residents. Responsibilities: Performs miscellaneous maintenance duties as assigned by the manager including but not limited to painting, minor drywall repairs, replacing batteries, light bulbs, blinds and doors, caulking, power washing, trash removal and furniture removal/install. Participates in apartment inspections and assist in documentation of overall unit condition. Performs light housekeeping duties. Helps to keep grounds clean and free of debris and trash. May also perform general administrative assistance including but not limited to opening, closing and maintaining the office, clubhouse and amenities, maintaining office organization and file structure, logging and retrieving customer packages. Qualifications: All-in attitude and an eagerness to help in a variety of capacities! Good communication skills and a strong customer service mindset. Willing and able to lift and move equipment, trash bags, and other miscellaneous items both indoors and outdoors. Frequent physical movement is expected. Must be 18 years of age or older by date of start. Working Environment and Physical Demands: Extensive mobility including the ability to lift 100 lbs. as necessary, as well as ability to kneel, crouch, crawl and climb to reach items in need of repair Must be able to stand for long periods of time (8 hours or more per day) to perform the following physical activities: bending, climbing step ladders, lifting, carrying, grasping, gripping, turning, reaching above shoulders, pushing and pulling, climbing stairs; stooping and squat kneel. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Posted 30+ days ago

Contact Government Services logo
Sr. User Support Specialist
Contact Government ServicesEl Paso, TX
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Job Description

Sr. User Support Specialist

Employment Type:Full-Time, Mid Entry Level
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Department: IT

As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

  • Assist users with various IT-related troubles
  • Install and maintain USAO hardware and software
  • Physically move IT equipment
  • Administer user accounts
  • Monitor and diagnose IT systems
  • Actively use trouble tickets to follow issues
  • Training district users
  • Tracking IT equipment

Qualifications:

  • Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
  • Certain applications may require certification by the software provider.
  • Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
  • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.

Ideally, you will also have:

  • Prior experience in automated litigation support preferred.
  • Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
  • Excellent oral and written communication skills required.
  • Pleasant telephone manners are important. Undergraduate degree valued.

Our commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of meaningful government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com

$75,965 - $109,728 a year