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AvePoint Grad/InternRichmond, Virginia
We are excited to expand our team with motivated individuals who are passionate about tech, cloud solutions, and AI. As a Support Analyst and Support Engineer, you'll play a crucial role in maintaining our cloud-based services and ensuring our customers stay ahead in the fast-evolving digital world. Recently, our market opportunity has grown significantly, as more companies invest in digital collaboration platforms to support remote and hybrid work models. Over 9 million cloud users already trust AvePoint for their collaboration needs, and there is tremendous potential for this number to grow exponentially. Our expanding product line of SaaS solutions supports Microsoft 365, Google Workspaces, Salesforce, and more, enabling businesses to migrate, manage, and protect their workspaces for secure collaboration. We serve various industries, from financial services to healthcare, offering tools that meet their most challenging business needs. As a rapidly growing public company, there has never been a more exciting time to join us! You should apply for this role if you are looking for a position that allows you to make a high impact, are interested in providing industry-recognized solutions, and thrive in a team environment with positive competition, minimal "red tape," and ample resources to help you excel. Joining our team will give you the opportunity to make a significant impact in a company that invests in its people. We believe that agility, passion, and teamwork offer a wonderful opportunity to take initiative, learn from others, and craft your career with the intention to unleash your full potential! Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .

Posted 30+ days ago

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Worldwide TechServices OpenMacon, Georgia
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Posted 30+ days ago

Silvus Technologies logo
Silvus TechnologiesLos Angeles, California

$31 - $36 / hour

THE COMPANY Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever-evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide the vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons. Silvus StreamCaster® radios are being rapidly adopted by customers all over the world ranging from the U.S Departments of Defense, to International, Federal, State and Local Law Enforcement agencies, all the way to the Super Bowl, Grammys and industry-leading drone, robot, and other unmanned systems manufacturers. Wouldn’t you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “ Keeping Our Heroes Connected ”? Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can provide a rewarding opportunity that creates a pathway to a fulfilling career. THE OPPORTUNITY Silvus is seeking an IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead . This position is fully onsite, Monday through Friday, at Silvus Technologies’ HQ in the heart of vibrant West Los Angeles. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion. ROLE AND RESPONSIBILITIES Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems. Respond to Help Desk IT support tickets in a timely manner. Install, configure, and maintain hardware and software. Develop and maintain documentation related to the company's IT infrastructure and support processes. Maintain an up-to-date inventory of all hardware and software assets. Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities. System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals. REQUIRED QUALIFICATIONS High School Diploma or GED. 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures. Proficient PC skills in a Windows and IOS environment required. Experience with Layer 1 Networking and Cabling. Experience installing/uninstalling and licensing/de-licensing enterprise software. Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint). Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune. Strong interpersonal skills with a positive and enthusiastic attitude. Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff). Must be a U.S. Citizen due to clients under U.S. government contracts. All employment is contingent upon the successful clearance of a background check. PREFERRED KNOWLEDGE, SKILLS AND ABILITIES Completion or in progress of a graduate degree. Prior experience in a fast-paced office environment. Linux and macOS skills are highly desirable. WORKING CONDITIONS & PHYSICAL REQUIREMENTS Office environment. Travel occasionally to different office locations. While performing the duties of this job, the employee is required to do the following: Perform bending and reaching movements to place items on lower and higher shelves. Kneeling or squatting to access lower shelves. Must be able to lift up to 50 lbs. COMPENSATION The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate’s experience and qualifications. CA Pay Range $31.25 - $36.06 USD NOTE - As a U.S. Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements are needed for some Engineering or R&D roles. This generally does NOT apply to International positions; only job postings for positions located in the U.S. Exceptions will be included in the Required Qualifications section of the posted position. All Employment is contingent upon the successful clearance of a background check. Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation. *Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.

Posted 30+ days ago

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Nexo Tecnico, CorpSan Juan, Puerto Rico

$15 - $17 / hour

Sobre la compañía: Nexo Técnico es una compañía de ingeniería y construcción especializada en soluciones a problemas estructurales y geotécnicos con más de 18 años en el mercado. En la actualidad, nos encontramos en proceso de crecimiento y desarrollo, por lo que constantemente buscamos expandir nuestro equipo con personas dinámicas, innovadoras y team players en búsqueda de nuevas experiencias y retos profesionales. Tus Responsabilidades Principales: Empujando Hacia la Excelencia Soporte en Campo: Realizar visitas a proyectos para la documentación y recolección de datos (fotos, notas, mediciones) siguiendo las instrucciones del equipo de ingeniería. Organización de Información: Asistir en el procesamiento y organización de la data recolectada en campo (crear tablas, reportes fotográficos, organizar archivos) para facilitar el análisis del ingeniero. Apoyo en Reportes: Colaborar en la preparación y formato de informes técnicos y propuestas (manejo de formato, compilación de anexos, revisión básica). Asistencia al Equipo de Ingeniería: Apoyar en la coordinación del calendario del departamento, seguimiento a tareas y servir como un enlace profesional con los clientes. Uso de Tecnología: Ser una persona "tech-savvy" con la curiosidad de aprender y aplicar nuevas herramientas (incluyendo software de gestión e IA) para mejorar la eficiencia del equipo. Logística de Proyectos: Apoyar en la coordinación y logística de visitas de campo, incluyendo inspecciones y proyectos de exploraciones. Lo que Buscamos en Ti: Un(a) Profesional "Siempre Pa’lante" Formación Académica: Estudiante activo (en curso) de Bachillerato o Grado Técnico en Ingeniería Civil, Construcción, Delineante (Dibujo) o un campo relacionado. Destreza Tecnológica (Tech-Savvy): Facilidad para aprender y manejar herramientas digitales (Google Workspace, apps móviles). No necesitas ser un experto, pero sí tener la curiosidad y la disposición para aprender rápido nuestro software. Habilidades Técnicas: Familiaridad con la lectura e interpretación de planos de construcción. No se requiere nivel experto, solo la capacidad de entender lo básico. Actitud Proactiva: Demostrar ganas de "Echar el Resto" , con un alto sentido de responsabilidad, organización y atención al detalle. Profesionalismo: Buena presentación, habilidades de comunicación y "tacto" para interactuar directamente con clientes. Logística: Vehículo propio en buenas condiciones y disponibilidad para viajar a los proyectos a través de Puerto Rico. Comunicación: Buenas destrezas de comunicación oral y escrita en español (inglés intermedio es un plus). Beneficios: Licencia de enfermedad. Licencia de vacaciones. Vacaciones en días feriados oficiales. Tiempo libre personal / Personal Time Off (PTO). Flexibilidad y equilibrio. Reembolso de cubierta de salud. Compensación por transporte. Estipendio de comunicación. Oportunidades de desarrollo y crecimiento. Apoyo social y trabajo voluntario en la comunidad. Consultoría profesional gratuita para el empleado y su familia inmediata. Cultura de colaboración y ambiente positivo, lleno de reconocimiento y gratitud. Ubicación: Puerto Rico Modalidad: Tiempo completo/part time - Presencial / On-site. Compensación: $15.00 - $17.00 per hour Policy Statement Nexo Técnico, Corp., in line with our commitment to excellence and professionalism, pledges to maintain a work environment that promotes respect for people and their diversity. We adhere to an equal employment opportunity policy and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, disability, or veteran status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, and termination. Scope This policy applies to all employees, job applicants, interns, and contractors of Nexo Técnico, Corp. Protected Characteristics Nexo Técnico, Corp. is committed to non-discrimination on the basis of protected characteristics under federal and state laws, such as race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, and veteran status. Responsibility Everyone at Nexo Técnico, Corp. is responsible for upholding and supporting this policy. The company’s management will be in charge of implementing and maintaining the policy. Reporting Violations Any employee who suspects a violation of this policy should report it to the company’s management. Nexo Técnico, Corp. will protect against any retaliation for those who report suspected violations. Consequences Non-compliance with this policy can result in disciplinary action, up to and including termination of employment. Review & Update This policy will be reviewed and updated periodically to ensure compliance with current laws. Affirmative Action Plan While Nexo Técnico, Corp. is not legally obligated to have an Affirmative Action Plan, our company is committed to promoting employment opportunities for individuals who have historically been disadvantaged. We strive to maintain an inclusive and diverse work environment. Aquí tienes la actualización de la descripción de la empresa con la información más reciente: Who is Nexo Técnico? We are an engineering and construction firm specializing in solutions for structural, foundation, and infrastructure challenges. Our technical expertise and practical experience allow us to deliver reliable, cost-effective, and durable solutions backed by over 17 years of experience and ZERO FAILURES . What we do: We specialize in the repair, reinforcement, and improvement of structures, foundations, walls, slopes, and soils, implementing specialized techniques in line with international standards and industry best practices in engineering and construction. Our Expertise: Bridge, Marina, and Building Restoration Foundation Reinforcements and Structural Integrity Foundations, Piles, Carbon Fiber, and Other Structural and Geotechnical Solutions Renewable Energy Structures Exclusive Dealers of Ram Jack Foundation Systems Our Mission: To apply our specialized knowledge in structures and foundations with determination and integrity, in our unwavering commitment to serve our customers. Our Vision: To be recognized in Puerto Rico and the Caribbean for providing reliable, cost-effective, specialized solutions, forming a proud team committed to doing things right and contributing to the development of our infrastructure. Our Values: Safety First: Our priority is the safety and well-being of our team and community. Quality Work: We stand out for delivering exceptional quality in every detail of our work. Commitment: We give our best in every project, to our clients and colleagues. Resilience: We continuously grow, learn, and improve, seeing challenges as opportunities to move forward. Responsibility: We are mindful of our environmental impact, ensuring the responsible use of resources and maintaining safety standards. Diversity and Inclusion: We value collaboration, team spirit, and recognize that our differences enhance our innovation. Integrity: We act with professionalism and ethics in everything we do. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Ram Jack.

Posted 1 day ago

Corewell Health logo
Corewell HealthSt Joseph, Michigan
Shift and Status Full time, 10:00 a.m. to 6:30 p.m., no weekends. Job Summary Assists in the preparation, delivery and clean up of patient care during the intra operative phase. Contributes to the smooth operation of the unit. Essential Functions Obtains and organizes necessary equipment, sterile supplies and instruments for each surgical case. Assembles surgical supplies for rooms and case tables. Opens sterile supplies for surgical procedures. Participates in the decontamination and sterilization of instruments. Distributes supplies throughout the department. Returns unneeded items to the appropriate location and follows-up on equipment needing repairs. Handles surgical specimens under the direction of a Registered Nurse (RN) and delivery of the specimens(s) to designated area. Assists with patient care as directed by the RN. Assists with “turnover” of surgical suites between cases. Transports patients to and from the surgical area. Enters and retrieves information from the computer, as needed. May perform clerical duties, as needed. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Performs other duties as assigned. Qualifications Required High School or equivalent Basic Life Support (BLS), American Heart Association or American Red Cross within 60 days. Preferred Associate’s degree Healthcare experience About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here . On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Lakeland Hospital St Joseph- 1234 Napier Ave- St Joseph Department Name Surgical Services- St Joseph Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 10:00 a.m. to 6:30 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.

Posted 2 days ago

Integrity Marketing Group logo
Integrity Marketing GroupSt Albans, West Virginia

$17 - $18 / hour

About Agent Pipeline Founded in 1988, West Virginia-based Agent Pipeline is one of the most successful insurance marketing organizations (IMOs) in the United States, with vast network of proud employees and satisfied customers. Agent Pipeline distributes a comprehensive mix of life and health insurance products. Agent Pipeline is a recognized market leader in the Medicare Advantage, Medicare Supplement, individual health plans, Prescription Drug Plans, and Final Expense markets. Agent Pipeline is based in St. Albans, West Virginia. Job Summary Agent Pipeline (an Integrity Company) is seeking an Account Director to deliver exceptional customer support to agents and marketers. This role serves as the liaison between agents, Agent Pipeline, and carriers, addressing issues as they arise and proactively anticipating and resolving potential roadblocks. The Account Director is expected to be empathetic, forward-thinking, and skilled in critical thinking and problem-solving to ensure agent satisfaction and loyalty. Primary Responsibilities Serve as the main point of contact between agents and carriers, ensuring high levels of service and effective communication. Develop and nurture new and existing relationships to drive agent satisfaction and loyalty. Provide proactive support by troubleshooting and resolving agent concerns, aiming for first-call resolution whenever possible. Guide agents through processes, including contracting, certification, and navigating carrier portals. Address escalations and resolve conflicts with empathy and professionalism, involving leadership when necessary. Ensure thorough documentation of interactions and maintain accurate records. Complete scheduled outreach calls, ensuring timely follow-ups and team communication as needed. Continuously learn and improve to enhance service delivery. Perform additional tasks as assigned to support business objectives. Primary Skills & Requirements Problem-Solving: Quickly identifies and resolves issues, with a focus on collaborative solutions. Customer Service: Responds promptly to agent needs, delivering a high standard of support and communication. Interpersonal Skills: Skilled at conflict resolution, active listening, and open-mindedness. Written Communication: Produces clear and accurate written materials with attention to detail. Teamwork: Contributes to a positive and collaborative team environment. Professionalism: Treats others with respect, takes responsibility for actions, and maintains a reliable work ethic. Organization and Multi-Tasking: Effectively prioritizes and manages tasks. Initiative: Demonstrates self-motivation, seeks opportunities for growth, and takes ownership of responsibilities. Travel Requirements: Limited day travel with occasional overnight travel. Additional Qualifications: Strong verbal and written communication skills. Exceptional attention to detail. Proven track record as a team player. Organized, credible, and dependable. Ability to multitask in a dynamic environment. Benefits Available Medical/Dental/Vision Insurance 401(k) Retirement Plan Paid Holidays PTO Community Service PTO FSA/HSA Life Insurance Short-Term and Long-Term Disability The general pay scale for this open position is $17-$18 per hour. Pay for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate’s experience, skill set, education level, and/or location. About Integrity Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com . Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Posted 1 week ago

Acumen Fiscal Agent logo
Acumen Fiscal AgentMesa, Arizona
Description 🌎 Change the world. Get paid for it . At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign. 💡 About US Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families. Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services. We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful! 💼 What is the job? Acumen Fiscal Agent is looking for a Payroll Support Specialist to join our dynamic team. In this role, you will play a crucial part in assisting clients and employees with payroll-related inquiries and issues. As a Payroll Support Specialist, you will provide exceptional customer service, work collaboratively with the payroll team to ensure accurate processing, and help resolve discrepancies in a timely manner. The ideal candidate will have strong communication skills, a solid understanding of payroll processes, and a problem-solving mindset. This position offers the opportunity to make a positive impact on our clients' experience while deepening your knowledge in payroll support. Responsibilities Provide frontline support to clients and employees for payroll-related questions and concerns. Assist in resolving payroll discrepancies by investigating and providing solutions. Collaborate with the payroll team to ensure accurate and timely payroll processing. Document and maintain records of client interactions and service requests. Conduct follow-ups to ensure client satisfaction and issue resolution. Monitor payroll-related communications and assist in the development of FAQs and support materials for clients. Stay updated on payroll procedures and software to provide effective support. Requirements High school diploma or equivalent required; associate's or bachelor's degree in finance, accounting, or related field is preferred. Experience in payroll processing or support, particularly in a customer service role. Strong understanding of payroll systems and compliance regulations is beneficial. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite, particularly Excel; experience with payroll software is a plus. Strong problem-solving skills and attention to detail. Ability to handle sensitive information with confidentiality. Ability to work independently and collaboratively within a team. Benefits ♥️What's in It for You? 16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do. Paid Time Off and Paid Sick Time Employee Recognition Program Employee Assistance Program Referral Program, get extra rewards for referring your friends to work with Acumen! Paid Parental Leave Be a part of a mission driven culture where you can make a real impact Medical, Dental & Vision coverage 401(k) with company match Voluntary benefits, including Pet Insurance 💭What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day? Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together .

Posted 30+ days ago

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KION Industrial Trucks & ServicesSummerville, South Carolina
The International Dealer Support Coordinator will serve as the dedicated internal point of contact for our strategic channel partner in Mexico. Based in Summerville, SC, this critical role is responsible for streamlining the internal processes of orders, providing comprehensive customer support to the dealer, and acting as a vital liaison between the dealer partner and various internal KION North America (KNA) departments. We are seeking a highly organized, customer-focused, and proactive professional fluent in both English and Spanish, who can effectively navigate internal systems and external communication, while being flexible to support the dealer across time zones. We offer: Essential Duties and Responsibilities: Manage and facilitate the internal lifecycle of orders originating from the Mexican channel partner, ensuring accuracy, efficiency, and timely progression through KNA's systems, from initial inquiry to delivery. Provide direct, expert assistance to the dealer with truck configurations within KNA's quoting systems, ensuring correct product specifications, pricing, and system compliance. Serve as a primary internal resource for the dealer regarding inquiries about KNA's products, systems, and internal procedures, leveraging strong product knowledge and system proficiency. Act as the dedicated liaison between the Mexican channel partner and various internal KNA teams (e.g., Sales, Product Management, Logistics, Aftermarket, Finance, IT) to expedite information gathering, resolve issues, and ensure efficient, accurate communication. Proactively address dealer inquiries, problems, and support needs, mobilizing internal resources as required to provide timely and comprehensive solutions and ensure high partner satisfaction. Cultivate strong, productive working relationships with the Mexican channel partner and key internal stakeholders to foster collaboration and enhance overall partnership value. Maintain consistent and effective communication with the dealer, adapting to their convenient working hours, which may necessitate support beyond standard Eastern time business hours. Assist with documenting common issues, solutions, and internal processes to improve efficiency, inform training materials, and provide insights into partner needs. Research and obtain market intelligence to ensure go to market strategy is aligned with market competitiveness. Tasks and Qualifications: Qualifications: Bilingual Proficiency: Fluent in both English and Spanish (written and verbal) is a mandatory requirement. Customer Focus: Proven experience (3+ years) in a customer service, sales support, channel support, or internal account management role, with a demonstrated commitment to partner satisfaction. Organizational Acumen: Excellent organizational skills, meticulous attention to detail, and the ability to manage multiple tasks and priorities effectively in a dynamic, fast-paced environment. Communication Skills: Exceptional interpersonal and communication skills, capable of clearly conveying complex technical and process-related information to diverse internal and external audiences. Technical Aptitude: Strong ability to quickly learn and become proficient in company-specific quoting systems, CRM (e.g., Salesforce.com), and other internal business software. Product Knowledge Aptitude: Demonstrated capacity to develop a strong understanding of KNA products, their technical specifications, and configuration options to effectively support the dealer. Adaptability & Flexibility: Willingness and ability to adjust work schedule to effectively accommodate the needs of a partner operating in a different time zone. Problem-Solving: Strong analytical and problem-solving abilities to identify root causes of issues and efficiently mobilize appropriate resources for resolution. Education: Bachelor’s Degree in Business Administration, Marketing, International Business, or a related field preferred, or equivalent relevant professional experience. Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems (e.g., Salesforce.com). #LI-AP1

Posted 30+ days ago

K logo
KnitWell GroupEast Lansing, Michigan
About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Discount: 30% Merchandise Discount off Talbots and Haven Well Within in your store. What we Value “WE CARE”: We W in as a team and are dedicated to ensuring and applauding each other’s success. We E ncourage creativity, innovation and smart risk-taking. We are C ommitted to building relationships with our customers and associates by knowing, serving, and delighting them. We A ct with integrity, transparency, candor, and respect. We R espect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We E mbrace community by bringing positive change to those we live and work in. Who You Are: Demonstrate selling competence, styling expertise and possess a love of fashion. Driven to create, build and cultivate relationships. Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives in a team environment. Demonstrates excellent verbal communication skills and a high level of integrity. Possess the technological competency to navigate a computer/iPad/handheld system. Have strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment. Able to work cooperatively in a diverse work environment. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. Able to work a flexible schedule including evenings, weekends and holidays. What You'll Do: Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships. Welcome customers in a warm and engaging manner as a greeter and/or answering the phone. Take an active role in assisting the management team to build store business. Support all service enhancers to build strong relationships. Service multiple customers at a time, multi-task and/or handle projects simultaneously. Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc. Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs. Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback. Support the achievement of sales and service metrics in key measurable areas including: clientelling/outreach, appointment setting and Talbots Classic Awards. Complete projects as assigned including operational assignments: filling orders, replenishment, folding, recovery etc. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00210 East Lansing, MI-Okemos,MI 48864 Position Type: Temporary/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

Posted 2 days ago

PeopleInc logo
PeopleIncBuffalo, New York

$19 - $20 / hour

Pay Rate: $19 Shift: Monday-Friday late afternoons Upon successful completion of a 6-month provisionary period, the hourly rate will increase to $20/hr. All Direct Support Professionals support the persons served character, choices, strengths, interests and needs while ensuring a safe, healthy and clean environment. Direct Support Professionals plan, coordinate and implement meaningful activities that promote independence, inclusion, and productivity of people served by People Inc. on a daily basis through areas of daily living, personal care needs, and activities such as games, music and art. ESSENTIAL FUNCTIONS/RESPONSIBILITIES Respects and maintains the confidentiality of the person served. Demonstrates a positive and caring attitude towards person served, families and staff. Plans, coordinates and implements meaningful activities on a daily basis: areas of daily living and personal care needs as well as person centered activities that promote independence, inclusion and productivity. Completes all tasks necessary to ensure health and safety of each person receiving services’. Safely transports people following proper procedures when approved to drive. Performs daily site cleaning, food preparation and laundry as needed. In a Site Based or Recreational Respite setting, assist person served in social/recreational activities and implementation of monthly activity calendars. Assist in homework assignments as needed. Completes daily documentation and other paperwork OPWDD and agency standards promptly and accurately as applicable. Attends/participates in general staff meetings, in-service training and other pertinent agency meetings/trainings. Keeps in compliance with agency mandated in-service and online trainings. Flexibility to work assignments as needed at the agency within shift and/or other availability. For Day Services, this may include being assigned a residential site to work partially, or in full based, upon status of day program service delivery. Performs CPR and Strategies for Crisis Intervention and Prevention (SCIP-R). Responsible to record time worked at the start and end of each shift and to work the minimum number of accepted hours hired for. Administers medications and follows proper procedures as required. Specific work functions and hours worked may vary from specific departments and locations. Complies with all agency policies and procedures. Other duties as assigned. MINIMUM QUALIFICATIONS 18 years of age. HS Diploma or GED. Valid Driver’s License that meets agency policy. Ability to handle multiple tasks simultaneously. Ability to read, write, comprehend plans and documentation. Basic computer skills necessary for communication and documentation Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. Lifting requirement of 35 lbs. Ability to support people receiving services with repositioning, lifting and transferring as required by their person-centered plan. Physical agility and ability to react to emergency situations, including Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines. Certification in CPR. Part time Direct Support professionals are required to work a minimum of 16 hours per week and not more than 29 hours per week unless otherwise specified by program. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving great benefits (generous PTO, PTO buyback, affordable insurance, tuition reimbursement, career mentoring, shift incentives and more), flexibility and the opportunity to help others move closer to their life goals and dreams. People Inc. is Western New York’s largest and most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one on one with people who have disabilities, and helping them in all aspects of daily life takes a special person – someone who’s dedicated, caring and compassionate – that’s how we treat our employees. #DSP24

Posted 30+ days ago

SouthEast Alaska Regional Health Consortium logo
SouthEast Alaska Regional Health ConsortiumJuneau, Alaska

$25 - $30 / hour

Pay Range:$25.00 - $30.04 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more. Shift Details M-F 8-5 Key Essential Functions and Accountabilities of the Job Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions. Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment. Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing. Raises concerns in an appropriate manner and according to policy. Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling. Responsible for coordination of benefits when more than one insurance carrier is used. Refers all patients without insurance coverage or questions to a Financial Counselor for resolution. Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling. Trained to assist multiple locations within the consortium. Takes messages that are clear and concise. Demonstrates exceptional phone etiquette. Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution. Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling. Schedule appointments for patients calling from multiple locations in Southeast Alaska. Other duties as assigned by the supervisor. Additional Details: Education, Certifications, and Licenses Required High School Diploma or equivalent - preferred. Experience Required 1 year of office experience or customer service experience - required. 1 year call center or medical office experience - preferred. Knowledge of Customer service General office functions, office equipment, and computer applications Skills in Working independently Excellent interpersonal, verbal, and written communication Ability to Prioritize work and multi-task in a fast-paced office setting with many interruptions. Devise effective motivational techniques to improve the performance of their teammates. Self-start and willingness to learn. Read and comprehend complex instructions, correspondence, and memos. Demonstrate time-management, organizational, and customer service skills. Work flexible hours with limited unplanned absences. Meet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation. Ability to work in high stress environment Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Posted 1 day ago

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AHRC Nassau CareerBellmore, New York

$15 - $16 / hour

Direct Support Professional Mon-Fri 7:30-3:30p Bellmore location 40 hours per week Family Friendly Daytime Hours The starting pay scale for this position is $15.00, with experience up to16.00 Qualifications: High School Diploma or Equivalent preferred Good oral and written communication skills required. Valid NYS Driver’s License and needs to be and remain a QUALIFIED driver. AMAP/First Aid/CPR/SCIP-R Training preferred. A minimum of one year experience supporting people with intellectual and other developmental disabilities preferred. Physical Aspects: May include, but are not limited to, lifting and transferring of an adult volunteer. Transportation/Driving as needed, inclusive of wheelchair vehicle/lockdowns Primary duties and responsibilities include but not limited to: Transports volunteers to and from program site, as well as to volunteer job opportunity locations, or other community based activities. Assists volunteers in achieving success and satisfaction in personal growth and their community based endeavors. Ensures safety of program volunteers while at program site; agency locations, community volunteer jobs and all other hubs sites Transports volunteers to and from primary site location, residences, community volunteers jobs, and additional hub site locations. Acts as liaison between the volunteers job site staff and program volunteers.

Posted 30+ days ago

Magna International logo
Magna InternationalLowell, Massachusetts

$105,780 - $196,440 / year

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles. Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector. Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility. Job Responsibilities: As the Customer Support Manager for Magna New Mobility, you will lead a team dedicated to delivering exceptional customer experiences. Your role is critical in ensuring that our customers receive timely, effective, and empathetic support across all touchpoints. You will oversee daily operations, develop support strategies, and collaborate with cross-functional teams to continuously improve service quality and customer satisfaction. Essential Duties and Responsibilities: Team Growth & Leadership: Grow, manage and mentor a team of customer support specialists, ensuring high performance and professional growth. Customer Experience: Drive a customer-first culture by ensuring inquiries and issues are resolved promptly and effectively. Process Improvement: Develop and implement support processes, tools, and best practices to enhance efficiency and scalability. Metrics & Reporting: Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores; provide regular reports to leadership. Escalation Management: Oversee complex or high-priority customer issues, ensuring timely resolution and clear communication. Cross-Functional Collaboration: Work closely with product, engineering, and operations teams to address recurring issues and improve offerings. Training & Development: Create onboarding and continuous training programs for support staff to maintain technical and product knowledge. Customer Feedback: Collect and analyze feedback to identify trends and opportunities for improvement. Education / Experience : Bachelor’s degree in Business, IT, or related field (or equivalent experience required. 5+ years in customer support or service roles required. 2+ years leadership experience preferred. Special Knowledge / Skills: Strong leadership and team management abilities. Excellent communication and problem-solving skills. Familiarity with CRM systems and support tools (e.g., Zendesk, Salesforce). Ability to analyze data and drive decisions based on insights. Industry Knowledge: Understanding of mobility solutions, automotive technology, or SaaS products is a plus. Physical Demands / Work Environment: Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer. Domestic and international travel up to 20 - 30% Hiring Base Salary Range: $105,780 - $196,440 ( Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus. Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. Worker Type: Regular / Permanent Group: Magna Corporate

Posted 3 days ago

Avis Budget Group logo
Avis Budget GroupJacksonville, Florida

$15+ / hour

$15.00/hourShift Premium may Apply Immediately hiring! Are you a highly motivated, detail-oriented clerk, then this job might be a great fit for you! Become a member of our fast-paced, driven team at Avis Budget Group enterprise. What You’ll Do: You will provide clerical and administrative assistance to our airport operations team on employee and operations related matters, such as maintain personnel files and other confidential employee information, conduct new hire orientation, coordinate training, distribute policies, order uniforms and review payroll; compile reports, process invoices, order supplies and manage vendor accounts and communicate with internal and external partners. Perks You’ll Get: Bi-weekly hourly wage plus commission / incentive (unlimited earnings) (New York and Puerto Rico: weekly wage) On-the-job training Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location What We’re Looking For: Effective verbal and written communication skills Self-motivated and self-directed, ability to multi-task in fast paced environment Proficient with Microsoft Office suite of applications (especially Excel) Minimum three years office clerical experience; bonus if payroll processing experience! Must be able to continuously type, sit, talk, hear/listen and move throughout the location Must be 18 years of age and legally authorized to work in the United States. This position requires regular, on-site presence and cannot be performed remotely Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. JacksonvilleFloridaUnited States of America

Posted 6 days ago

Sanford Health logo
Sanford HealthSioux Falls, South Dakota
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: Varies (United States of America) Scheduled Weekly Hours: 40 Union Position: No Department Details Make money selling FUN for a living.We’re not asking you to sell widgets or software licenses.You get to sell unforgettable experiences: * Corporate golf outings + gourmet dining at Great Shots * Stunning weddings & receptions at the Sanford Event Barn * Private parties, holiday events, and catering at Blue Rock Bar & GrillWhy this job is different (and better):* Three incredible venues under one portfolio – triple the inventory, triple the potential * Huge demand already walking in the door (tons of inbound leads + warm corporate relationships) * You also get to go hunt – think outbound prospecting to local businesses, chambers, and HR departments.* Average event size $5k–$50k+* Backed by an awesome events team so you sell it, we execute it flawlessly * Brand-new, high-end facilities that basically sell themselves on the site tour Work with food, golf, and happy people every single day Summary The sales team is responsible for selling the Great Shots, Blue Rock, and Sanford Event Barn experience by creating memorable events for our guests. This role focuses on building partnerships with corporate clients through both inbound and outbound sales efforts while also engaging in outreach and networking within the community to expand relationships. Job Description How You'll Do It: * Actively sell event spaces, dining experiences, catering services, and entertainment packages at Blue Rock Bar and Grill, Great Shots, and the Sanford Event Barn. * Develop and nurture relationships with corporate clients, event planners, and community organizations through outbound calls, emails, site tours, and in-person meetings. * Respond promptly and professionally to inbound leads, providing customized proposals, pricing, and creative event solutions tailored to client needs. * Conduct outreach and networking activities, including attending chamber events, trade shows, and community functions to generate new business opportunities. * Collaborate with the Director of Sales and Marketing, event coordinators, and venue managers to ensure seamless event execution and exceptional guest experiences. * Maintain accurate records in CRM software, track sales pipelines, and provide regular reports on bookings, forecasts, and market trends. * Work with the marketing team to create promotional materials, social media campaigns, and targeted outreach initiatives. * Meet or exceed monthly and quarterly sales targets for bookings and revenue across all venues. * Stay informed on industry trends, competitor offerings, and local market conditions to identify new opportunities. * Perform additional duties as directed to support the overall success of the Sales Team and our venues. Qualifications we're looking for: * Proven sales experience (2+ years preferred) in hospitality, events, catering, or a related field; a track record of meeting or exceeding targets is a strong plus. * Bachelor's degree preferred. * Safe Food Handler certification is preferred (or willingness to obtain). * Excellent communication, negotiation, and presentation skills with a professional and approachable demeanor. * Strong networking abilities and comfort with both inbound lead follow-up and cold outreach. * Highly organized, self-motivated, and able to manage multiple leads and projects simultaneously with excellent time management and follow-through.* Proficiency with CRM software, Microsoft Office, and social media platforms. * Flexible availability, including some evenings and weekends for client meetings, site tours, and networking events. * Valid driver’s license and reliable transportation (for travel between venues and off-site meetings). * Outgoing, energetic personality with a passion for creating memorable experiences and building long-term client relationships. Why Join Blue Rock Bar and Grill, Great Shots, and the Sanford Event Barn? You’ll be part of a vibrant, growing team that delivers unforgettable events and hospitality across premier venues. We offer a supportive environment, opportunities for professional growth, and the chance to directly impact our success while enjoying the excitement of the entertainment industry. Qualifications High school diploma or general education degree (GED) preferred. Minimum of 18 years of age. Experience in customer service and sales preferred. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Posted 1 week ago

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SolidroadSan Francisco, California
About Solidroad Building something great is addictive. It’s like discovering your favorite TV show mid-season, except you're helping write the next episode. It’s like unboxing a new gadget, except you’re the one designing it. You shape how it feels, how it works, and how people react when they use it. At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We’re using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new. About the role We’re looking for a Product Support Specialist who loves problem-solving, thrives in fast-moving environments, and takes pride in delivering exceptional customer experiences. You’ll be the first line of defense — and sometimes offense — when it comes to ensuring our customers get the most out of Solidroad. You’ll diagnose issues, triage bugs, and work closely with our Product and Engineering teams to close the loop fast. You’ll turn support data into insights that shape product decisions and help us deliver world-class reliability to world-class customers. This is a hands-on role for someone who wants to grow quickly, learn deeply, and have a tangible impact on both our users and our roadmap. What you'll actually do day-to-day Develop deep product expertise to troubleshoot and resolve customer issues across Slack, live chat, email, and video calls. Manage inbound support tickets and live chat with empathy, precision, and urgency. Own the escalation process — from identifying bugs to coordinating with Product and Engineering for resolution. Monitor and manage SLAs for response and resolution times, ensuring we meet or exceed expectations. Analyze recurring issues and surface insights that reduce future support volume and improve customer experience. Contribute to internal and external documentation, making it easier for customers (and teammates) to self-serve. Build product education video tutorials and support new customer onboarding. Collaborate cross-functionally to improve processes, close feedback loops, and keep customers delighted. Participate in incident reviews and advocate for long-term fixes, not just short-term patches. Our Team & Culture We’re a small, focused group working full-time in our San Francisco office. We’re here five days a week because building something ambitious means collaborating closely, solving problems together, sharing ideas spontaneously, and occasionally challenging each other to padel matches, cold plunges, or karaoke evenings. We're intentional about creating a culture that's mature, supportive, and fun. You'll be joining experienced founders who've done this before, alongside a tight-knit team genuinely excited about building something impactful. We hope you Have 2–4 years of experience in Product Support, Technical Support, or Customer Success within a SaaS or AI-driven environment. Strong problem-solving skills — you love debugging, identifying patterns, and getting to the root cause. Excellent written and verbal communication skills. You can explain complex issues clearly to non-technical audiences. Calm under pressure — you handle live chats and escalations with composure and clarity. Analytical mindset — you use data to spot trends and opportunities for improvement. Highly organized, detail-oriented, and proactive. You don’t just close tickets; you close loops. Familiarity with tools like SQL, APIs, Intercom, or HubSpot is a plus. A natural curiosity about AI, customer experience, and how humans and machines can work better together. The good, the bad, and the honest truth The highs are real: you’ll help world-class customers like Ryanair, ActiveCampaign, and Crypto.com get value from Solidroad every day. You’ll become an expert in AI, customer operations, and product reliability. The lows? It’s fast, it’s ambiguous, and things break sometimes. You’ll need grit, curiosity, and the ability to problem-solve across multiple fronts. But you’ll never be bored — and you’ll always be learning.

Posted 30+ days ago

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mthree Recruiting PortalSalt Lake, Utah

$48,750 - $63,000 / year

Locations: United States - we are looking for candidates who are flexible to working onsite in multiple locations across the United States. Salary: $45,750 - $54k USD Want to work in technology at an investment bank? Paid graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. As part of the mthree Alumni program, mthree has an exciting and exclusive partnership with Columbia Univ. School of Engineering.All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training. What you'll do: Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on. How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in a MySQL Server. What you'll need: Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, math). A GPA of 2.75 or higher. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas. Ability to troubleshoot, taking an analytical approach to solve problems. Excellent spoken and written English communication skills. The right to work without needing visa sponsorship. What you’ll get: Fully paid, in-depth, interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out. A generous graduate salary. An annual increase to reflect your progress. A flexible benefits package. Ongoing training and support. Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche. How to apply: Apply via the form below and tell us a bit about you. Complete the online assessment (we’ll send you a link by email). Complete the interviews with our friendly talent team over phone and video. Lastly, you’ll interview with one or more of our clients. So you don’t miss out on your dream job, we encourage you to be open to relocating. We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The base pay rate for this position is $48,000- $63,000 USD. This pay rate represents mthree's good faith and reasonable estimate of the base pay for this role at the time of posting and based on the locations listed in the job advertisement. It is anticipated that qualified candidates selected for a placement will receive this pay rate as a starting salary once onsite with the mthree client, however, the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas.

Posted 30+ days ago

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RoseburgRoseburg, Oregon

$20 - $24 / hour

Direct Support Professional (DSP) – Roseburg, Oregon Join Our Family at Almost Family! Are you compassionate, dependable, and ready to make a difference in someone’s life? Almost Family is a locally owned and operated care agency with over 30 years of combined experience providing exceptional care, communication, and compassion to our community. We’re currently looking for a male Direct Support Professional (DSP) to provide 1:1 support for an individual in Roseburg, Oregon . This client has requested male-only DSPs, as they respond best to male support staff. We’re seeking someone who can offer calm, consistent support in a structured and respectful environment , helping the client build skills, maintain routines, and achieve personal goals. Compensation & Benefits Pay: $20–$24/hour (DOE) Hiring & Referral Bonuses Paid Time Off (PTO) Health Insurance Flexible Schedules (Full-Time or Part-Time options) 24/7 On-Call Assistance – No Answering Service! Paid Training Responsibilities Provide 1:1 behavioral and emotional support Follow and implement Behavior Support Plans (BSPs) Support client in maintaining daily routines and achieving personal goals Encourage independence, community involvement, and skill development Provide transportation to appointments, activities, and community outings Maintain a safe, structured, and respectful environment Requirements 18 years or older Able to pass a background check 1+ year experience supporting individuals with I/DD (professional or personal) Valid driver’s license , auto insurance, and reliable transportation-Transportation for client will be needed Ability to obtain CPR/First Aid certification (training required but not paid for) Ability to lift up to 40 lbs OIS Certification – required for this client (training provided if needed) Experience with Behavior Support Plans preferred Location Roseburg, Oregon Equal Employment Opportunity Almost Family – Central Oregon is proud to be an Equal Employment Opportunity Employer , providing equal opportunity to all qualified individuals regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, genetic information, or disability status.

Posted 30+ days ago

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Worldwide TechServices OpenCharlotte, North Carolina
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Posted 30+ days ago

Community Options logo
Community OptionsDrums, Pennsylvania

$16+ / hour

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are Now Hiring Full-Time, Part-Time, PRN Direct Support Professionals (DSP), Caregivers, Direct Care Staff, Home Health Aides in Drums, PA to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. This is a fantastic opportunity for professional growth, while making a difference! No experience required– we provide PAID training! Starting pay is $15.50 an hour. We are offering a $250 Sign-On Bonus opportunity for New Hires! (Must complete 90 days of satisfactory employment to be eligible) Shifts Available: Full Time Part Time Evenings - 4pm to 8pm 7 days a week Responsibilities Provide direct care to individuals with intellectual and developmental disabilities tailored to their Individual Support Plan (ISP)/Person Centered Plan (PCP) Assist with daily routines including cleaning, cooking, feeding, medication administration, and maintaining personal hygiene Monitor the health and medical needs of individuals and immediately report any concerns Assist with the learning and development of independent and community-based skills Participate with individuals in community, social, and recreational activities Drive individuals to medical appointments and activities in the community Ensure program documentation and billable records are completed accurately and timely Build a support network for individuals by developing and maintaining relationships with community members, businesses, and families Ensure work locations and vehicles are clean and well maintained to provide a safe environment Additional tasks and responsibilities may be assigned Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation Minimum Requirements: High School Diploma or GED Valid driver’s license with a satisfactory driving record Ability to establish a comfortable and supportive relationship with individuals receiving supports Ability to exercise good judgment and remain calm in crisis situations Excellent verbal and written communication skills Excellent time management skills Working Conditions: Work in residential programs, day programs, and in the community Transport individuals utilizing your own vehicle or company provided vehicles Schedule may change due to business needs and may include evening and weekend hours Overtime may be required due to business needs May be required to lift or move 25+ pounds Why Community Options? Competitive Insurance Benefits (Medical, Dental, Vision) Paid Holidays—Including a Birthday Holiday Generous PTO Employee Incentive & Discount Programs 403b Retirement Plan Incredible career growth opportunities If you have any questions, please don’t hesitate to contact our friendly staff at the Drums, PA office! Phone Number: 570-497-8389 If interested, please click Apply Now or send resume to: Resumes-POC@comop.org Community Options is an Equal Opportunity Employer M/F/D/V

Posted 30+ days ago

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AvePoint Grad/InternRichmond, Virginia

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Job Description

We are excited to expand our team with motivated individuals who are passionate about tech, cloud solutions, and AI. As a Support Analyst and Support Engineer, you'll play a crucial role in maintaining our cloud-based services and ensuring our customers stay ahead in the fast-evolving digital world.

Recently, our market opportunity has grown significantly, as more companies invest in digital collaboration platforms to support remote and hybrid work models. Over 9 million cloud users already trust AvePoint for their collaboration needs, and there is tremendous potential for this number to grow exponentially.

Our expanding product line of SaaS solutions supports Microsoft 365, Google Workspaces, Salesforce, and more, enabling businesses to migrate, manage, and protect their workspaces for secure collaboration. We serve various industries, from financial services to healthcare, offering tools that meet their most challenging business needs. As a rapidly growing public company, there has never been a more exciting time to join us!

You should apply for this role if you are looking for a position that allows you to make a high impact, are interested in providing industry-recognized solutions, and thrive in a team environment with positive competition, minimal "red tape," and ample resources to help you excel.

Joining our team will give you the opportunity to make a significant impact in a company that invests in its people. We believe that agility, passion, and teamwork offer a wonderful opportunity to take initiative, learn from others, and craft your career with the intention to unleash your full potential!

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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