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EOS Effectiveness & Support Engineer I - Wholesale Ops (Open To All Locations)-logo
EOS Effectiveness & Support Engineer I - Wholesale Ops (Open To All Locations)
Truist Financial CorporationCharlotte, NC
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Position is open to all locations nationwide. This position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization. This position is responsible for driving results, enabling, and supporting teammates. This position works at the tactical and strategic level (analyzing data, solving problems, and working with teams for implementation) to manage identified optimization projects and to develop forward-looking processes and systems that support the development, operational effectiveness, and continual improvement to support EOS objectives. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Responsible for managing and maintaining SharePoint, Access, Excel Macros with the intent to migrate to various tools to applications such as Microsoft BI and SharePoint Online. Functions as a SME within their process vertical and displays mastery of industry specific knowledge. Responsible for sampling and monitoring of assigned processes in relation to defined KPIs. Responsible to report and track KPI metrics and identify bottlenecks/process variations that cause KPIs to be missed. Works with various partners across EOS and supporting LOBs and/or Functions to identify opportunities and structure abstract questions or issues into manageable, specific work streams and deliverables. a. Facilitate sessions to set direction and create change for business processes from a technological and workflow perspective. b. Design and implement process-oriented solutions and ensure adequate change management and adoption across all levels of the organization. Provides oversight and ensures overall quality of junior teammates' key tasks and delivery. c. Within assigned line of business, resolve or escalate risks or roadblocks prohibiting achievement of identified scope. d. Train and support Production groups to ensure awareness and adoption of the target state. Drive improvement process benefit expectation and realization. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability. Facilitate and build relationships internal and external to the assigned business unit to ensure initiative success. Establish and maintain strong working relationships with key business partners with special emphasis on Business sponsors, Audit, Demand Management, Strategic Planning and members of the Senior Leadership Team. Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience. Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry. Experience leading optimization projects in financial services or transactional-based processes. Ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues and drive business decisions. Ability to lead cross-functional teams without formal authority. Excellent skills in presentation, facilitation, communication and negotiation. Solid understanding of program and project management disciplines, techniques, and approaches. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. Solid understanding of program and project management disciplines, techniques, and approaches. Ability to work in a fast-paced, highly complex, results driven environment and to prioritize multiple high-profile projects and initiatives. Excellent verbal and written communication skills, including public speaking, group facilitation and ability to interact effectively with various levels of leadership. Preferred Qualifications: Master's degree in business, engineering, design, or technology field; banking or financial management education. Deep knowledge of operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations. Certified Lean Six Sigma Green Belt certification with two years' experience in applying methodology. Business Process Management (BPM) experience. Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designations. Advanced/Developer knowledge of SharePoint, Access, Power BI, and Excel VBA Macros General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Posted 1 week ago

Support Specialist - Consumer Banking Operations-logo
Support Specialist - Consumer Banking Operations
Intrust BankWichita, KS
At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day. Your career is important to you, which makes it important to us. At INTRUST you'll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you'd like to find a place of work where you're appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role. A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being. Competitive pay Generous time off Employees receive three weeks of paid vacation plus 11 paid holidays each year. Paid time off to volunteer in the community. Paid employee and family sick leave. Paid parental leave. 401(k) plan with 6% employer match and 100% immediately vested. 3% non-elective company contribution; non-elective contribution vested after 3 years of service. Career growth and development resources Tuition reimbursement for full-time and part-time employees enrolled in any degree program. Banking benefits Medical, dental, and vision insurance Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details. Job Summary: Provides assistance to banking center employees with system, procedural and process questions that come up as they help bank customers. Responsible for assisting Main Bank customers with safe deposit needs. Enforces safe deposit procedures, processes, and audit requirements at all banking centers. Manages the escheatment/unclaimed property process in compliance with state laws and federal regulations. processes. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST's Character Qualities. Essential Functions: Responsible for helpline support via phone to banking centers in all markets in regards to systems, procedures and process. Provides procedural and process support to employees via Consumer Banking TEAMs channels. Maintain knowledge of bank policies and procedures, and state laws and federal regulations that impact areas of responsibility. Perform day-to-day safe deposit functions at the Main Bank; open and close boxes, perform accurate account maintenance, maintain accurate records, allow box access, drilling notification/processes and other vital functions. Follows established procedures to mitigate risk/losses and identify potential fraud when opening, performing maintenance, or assisting with access to a safe deposit box. Review recordkeeping and other vital safe deposit functions for adherence to established processes and audit requirements, such as key audits and maintaining appropriate safe box access documentation. Participates in safe deposit box audits. Report exceptions to Senior Manager, CBO. Manage the escheatment/unclaimed property process for all markets; prepare inventories and supporting documentation, file information with the States of Kansas and Oklahoma as required by law, deliver contents to appropriate State agencies, prepare annual Board of Directors report within specified timeframes. Responsible for processing initial and ongoing renewal notary requests on behalf of all INTRUST Bank business units. Maintain accurate documentation of current notaries for INTRUST Bank. Assist in reviewing invoices and entry into invoicing system for review by Senior Manager, CBO. Education and Experience: High School diploma or equivalent required; 2 years banking experience preferred. Required Skills and Knowledge: Must have effective interpersonal skills, ability to work and make decisions independently and display excellent organizational skills. Must display technical and analytical aptitude. Have a working knowledge of Microsoft Office products. Confidentiality and attention to detail are essential. Required Licenses and/or Certifications: None. Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation. Working Conditions: Normal office environment. Occasional travel to banking centers throughout all markets. This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor. INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.

Posted 1 week ago

Legal Support Specialist-logo
Legal Support Specialist
Contact Government ServicesLas Vegas, NV
Litigation Support Specialist Employment Type:Full-Time, Mid-level /p> Department: Legal CGS is looking for a Litigation Support Specialist to provide high-level secretarial and legal support to a group of attorneys. The candidate will be responsible for assisting attorneys from the onset of cases through post-trial. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Handles scheduling and travel arrangements. Schedules court appearances, depositions, arbitrations, mediations, client meetings and conference calls; arranges business itineraries and coordinates lawyers' travel arrangements; processes travel reimbursement, maintains calendar and due dates for lawyers as required Sorts, reads and annotates incoming mail and documents as required. Answers phones and directs callers to appropriate persons as circumstances warrant Types and composes general correspondence, memos, legal documents, faxes, reports, etc. from various sources (e.g., handwritten notes, tape dictation). Responsible for accuracy and clarity of final copy. Ensures that all correspondence or other documentation is dispatched in a timely manner (via mail, messenger, express delivery services, etc.) Prepares draft documents such as briefs, complaints, motions, subpoenas, summonses, using firm templates and information from attorneys. Prepares motion binders and special working binders Coordinates multi-document filings in Federal, Circuit and State courts, including E-filings Establishes and maintains filing and records, in both hard copy and electronic formats. Enters lawyers' time as needed and sends to accounting by month-end deadlines. Prepares client billing as required Assists with the discovery process, including preparing for deposition, propounding and responding to written discovery and preparing for expert discovery Oversees and conducts document reviews; prepares documentation regarding criteria changes; tracks and reports on review progress and results Performs analytical tasks, including preparing witness interview memoranda, reviewing and summarizing documents and deposition and court transcripts and creating and using substantive coding tools Performs and oversees both simple and complex cite checking and proof reading of briefs and other legal documents Assists with trial preparation, including creating trial notebooks, identifying and organizing exhibits, coordinating witness schedules, maintaining trial calendars and communicating effectively with opposing counsel and courtroom staff Assists with printing, scanning, organizing exhibit binders, preparing UPS labels and certified letters Assists with other department activities as needed, and performs additional duties and responsibilities as assigned Qualifications: Bachelor's Degree or equivalent experience preferred Minimum 10 years of experience as a legal secretary, working in a business law practice with exposure to litigation Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document -management and other office technologies, expertise in e-filing Exceptional computer skills with the ability to learn new software applications quickly Ideally, you will also have: Established understanding of litigation laws as they relate to individuals, partnerships and corporations. Proficiency with rules for court document filings Comprehension of a variety of legal court documents, including complaints, answers, rulings, judgments, affidavits, motions, appeals, table of contents/authorities, subpoenas, court dockets, reports, memos and correspondence Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs Strong attention to detail, organizational skills and ability to manage time effectively Excellent interpersonal skills, communication skills and the ability to collaborate well in a team Position also requires the ability to work under pressure to meet strict deadlines Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,000 - $100,000 a year

Posted 30+ days ago

Product & Connectivity Support Tech- Dallas, TX-logo
Product & Connectivity Support Tech- Dallas, TX
Pentair, PlcEuless, TX
Job Description: Product & Connectivity Support Tech- Dallas, TX At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for a Product Connectivity Support Tech to join our Dallas, TX team. You will be responsible for providing advanced technical support for automated and connected pool products, including troubleshooting WIFI/Bluetooth connectivity, mobile app integrations, firmware updates, and system automation issues. This role handles escalations from L1 support, working closely with engineering and field service teams to ensure quick, effective resolutions. You will: Ensure that you deliver exceptional support in escalated L2 support for automated and connected pool systems, including: Troubleshooting of hardware vs. software issues, network/wifi connectivity, Bluetooth provisioning, and automation vs. other pool pad products that connect to automation, and post sales field support. Firmware and software troubleshooting for mobile and cloud-based applications. Automation failures involving pool pumps, lighting, filtration, heat controls, etc. Act as the main point of contact for automation issues from the field, collaborating with internal departments (sales, product management, engineering, software teams, technical support) to ensure seamless service. Assist customers, sales, and field technicians with step by step guided troubleshooting for product set up, app pairing, and advanced configurations Escalate complex issues to engineering and product management when necessary Work with manager to hit key performance metrics, such as, response times, customer satisfaction, and first-time completion metrics to ensure continuous improvement. Develop and maintain strong relationships with the stakeholders, sales, and internal teams ensuring alignment with their business goals and expectations. Contribute to the development of technical knowledge bases and training materials Work closely with engineering, product development, and field service teams to report software/hardware performance issues and customer feedback Ensure all processes and communications align with contractual agreements, service-level agreements (SLAs), and company standards. Document solutions and recurring issues in CRM and ticketing systems Key Qualifications: Associate or bachelor's degree in information technology, Networking, Computer Science, or a related field (preferred, but not required with equivalent experience) Relevant technical certifications are a plus 3-5 years of experience in technical support, field service, or IT help desk roles Hands-on experience with network troubleshooting (WIFI, Bluetooth, mobile device pairing, and IP configurations) Experience working with smart home, automation, or IoT-connected devices (preferred) Strong understanding of networking fundamentals (IP addresses, DHCP, port forwarding, firewalls, etc.) Familiarity with mobile applications, cloud-based platforms, and embedded software. Excellent problem solving and analytical skills to diagnose connectivity and firmware-related issues. Shift/Hours: 8:00 a.m. 5:00 p.m. (Must be flexible) This position is currently remote, however, there may be a transition to a hybrid model in the future, requiring occasional in-office attendance. Compensation: The hourly pay for this role is: $33.00/hr. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience. Benefits: As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees: Paid holidays Paid vacation Paid sick time Medical, Dental, and Vision Insurance 401(k) Up to 5% 401K match starting day one of employment Health savings account Life insurance Paid time off Parental leave Caregiver leave Prescription drug insurance Tuition reimbursement Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

Posted 6 days ago

F-16 Avionics Mechanic - F-16 Contract Logistics Support (Cls) - Foreign Military Sales (Iraq)-logo
F-16 Avionics Mechanic - F-16 Contract Logistics Support (Cls) - Foreign Military Sales (Iraq)
Vectrus (V2x)Madison, MS
Major Job Activities Key Responsibilities: 30% - Train, advise, assist, and integrate IqAF technicians on the inspection, diagnostics, and repair of avionics systems. 25% - Perform maintenance on communication, navigation, radar, flight control, and weapons delivery systems. 15% - Use and teach proper interpretation of technical orders, wiring diagrams, schematics, and electronic test procedures. 10% - Conduct system checks and operational verification on installed avionics equipment. 10% - Ensure accurate documentation of maintenance actions in appropriate tracking systems. 5% - Recommend updates to maintenance procedures to improve efficiency and reliability. 5% - Support additional tasks and initiatives directed by Site Management. Material & Equipment Directly Used Avionics diagnostic tools, multimeters, oscilloscopes, wire repair kits, communication system testers, technical publications, Microsoft Office. Working Environment Flightline, avionics backshops, and deployed operational environments; exposure to high noise levels and aircraft systems. Physical Activities Lifting, kneeling, climbing, and working in confined spaces and on aircraft platforms. Qualifications Education: High school diploma or equivalent required. Technical avionics training preferred. Certifications: USAF 7-skill level (Craftsman) in Avionics Experience: 8 to 10 years of experience in F-16 avionics maintenance and troubleshooting. Other Requirements: U.S. Citizenship; eligible for Secret clearance; prior international experience preferred; able to travel worldwide including to the Middle East. Skills and Technology Used: Avionics diagnostic equipment, maintenance documentation systems, Microsoft Office. Contingent Upon Contract Award.

Posted 30+ days ago

Direct Support Professional-logo
Direct Support Professional
Independent Case ManagementPine Bluff, AR
Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule

Posted 2 weeks ago

Senior User Support Specialist II-logo
Senior User Support Specialist II
Contact Government ServicesChicago, IL
Senior User Support Specialist II Employment Type:Full Time, Senior-level /p> Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. 4+ years demonstrated ability to set up and disable Zoom.gov accounts. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). Demonstrated ability to resolve issues with Zoom. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: Must have an undergraduate degree. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. Must be a US Citizen upfront. Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $72,895 - $105,293 a year

Posted 30+ days ago

Field Computer Support Specialist-logo
Field Computer Support Specialist
U-HaulWebster, MA
Return to Job Search Field Computer Support Specialist If you are detail-oriented, relish variety and feel at home around all kinds of technology, consider becoming U-Haul Company's newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to place to maintain equipment and train users. In exchange U-Haul provides excellent perks and benefits as well as a caring company culture. U-Haul offers its Field Computer Specialists: Full medical coverage, if eligible Prescription plans, if eligible Dental and vision plans Registered Dietitian Program, if eligible Gym Reimbursement Program Weight Watchers, if eligible Virtual doctor visits Career stability Opportunities for advancement Valuable on-the-job training Tuition Reimbursement Program Free online courses for personal and professional development at U-Haul University Business-travel insurance You Matter Employee Assistance Program Paid holidays, vacation and sick days, if eligible Employee Stock Ownership Plan (ESOP) 401(k) savings plan Life insurance Critical illness/group accident coverage 24-hour physician available for kids MetLaw Legal Program MetLife auto and home insurance Mindset App Program Discounts on cell phone plans, hotels and more LifeLock identity theft protection Savvy consumer-wellness programs - from health-care tips to financial wellness Dave Ramsey's SmartDollar Program U-Haul Federal Credit Union membership Field Computer Specialist Primary Responsibilities: Maintain maximum uptime for computer systems and associated broadband connectivity. Implement and maintain field computer systems for all entities within the assigned area. Support and train users as needed. Distinguish between user error and problems requiring escalation to other support teams or software vendors. Identify and coordinate solutions for security gaps and compliance issues. Participate in ongoing continuous U-Haul education through U-Haul University Field Computer Specialist Minimum Qualifications: Experience with technologies such as networking, administration, security-monitoring equipment, storage gates, alarm systems, doors, digital video equipment, printers, computers, VoIP, analog phones, air phones and cash drawers Current, valid driver's license and clean driving record Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 30+ days ago

Smart Home Technical Support Specialist I-logo
Smart Home Technical Support Specialist I
AAA Northern California, Nevada and Utah Insurance ExchangeA3 Smart Home - Tempe, AZ
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period Benefits- Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off- Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment- AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program . At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. WHY WORK FOR US? Great Pay - with the opportunity for increases when performance skill blocks are achieved 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period Annual Incentive Plan- Eligibility to participate in AAA NCNU annual bonus plan Benefits- Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities Collaborative Environment- AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program ESSENTIAL FUNCTIONS Remote troubleshooting Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices Contacts customers (inbound and outbound) regarding troubleshooting issues/requests Uses online resources, websites, computer and web based downloading programs Tests with customer, verify codes signals are received and working properly Submit service tickets as needed for onsite service Document interactions with customers including a summary of the call and any resolution notes Provide basic customer support Answer calls in the customer support queue when call volume dictates Collect customer payments Answer basic billing questions Provide general customer account support KNOWLEDGE AND SKILLS Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members. Ability to interact with customers and field technical staff via phone, email and chat. Accepts assignments with an open, cooperative, positive team oriented attitude. Demonstrates the ability to multi task. Basic working knowledge of Word and Excel EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES High School Diploma; or equivalent combination of education and experience. Six months or more of technical support or helpdesk experience (preferred). Call center or customer facing experience (preferred). Bilingual (preferred). Exercise independent judgment, resourcefulness, and effective problem solving techniques. Minimum 30 WPM typing skills Strong communication skills WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor. #LAV_RX

Posted 5 days ago

Sr. User Support Specialist-logo
Sr. User Support Specialist
Contact Government ServicesSaint Louis, MO
Sr. User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,965 - $109,728 a year

Posted 30+ days ago

Senior Manager - Policycenter Support-logo
Senior Manager - Policycenter Support
Kemper Corp.Jacksonville, FL
Location(s) Alpharetta, Georgia, Birmingham, Alabama, Dallas, Texas, Downers Grove, Illinois, Jacksonville, Florida Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Kemper is growing our team and seeking a Senior Manager - PolicyCenter Support. Responsibilities Manage a team of internal and external employees and contractors in supporting cross-functional 5+ Policy Management application systems which have significant impact on the company's objectives and results. Provide technical oversight and management of a portfolio and backlog of policy management incidents and problems of varying size and complexity. Lead coordination of Information Systems resources with customers, vendors and other Information Systems areas. Provide quality, timely and cost-effective Information Systems services in support of the company mission and strategies. Represent the company externally with Industry bodies and other partners. Qualifications 7+ years of personnel management experience 7+ years of experience in designing, building, and implementing software solutions for P&C Insurance organizations (Guidewire Policy Center and Gosu experience a plus) Technical experience with Java deployed applications on a variety of platforms i.e. Linux/Windows, Tomcat/WebSphere, AWS preferred. Experience leading and building Information Systems delivery organizations Property & Casualty Insurance domain knowledge and change management experience across IT and Business. (Non-Standard Auto experience a plus) Demonstrated leadership qualities communicating and reporting at the business and IT executive level Significant experience in project management Ability to manage simultaneous projects to successful delivery Ability to communicate (verbally and in writing) effectively with stakeholders and senior business leadership of departments and customers participating in this project Ability to organize and work effectively with project teams made up of internal staff and/or external parties (underwriting, operations, product management, vendors, etc.) Demonstrated experience and relevant expertise in the configuration and deployment of Information Systems business solutions Demonstrated experience with vendor management and contract structuring Ability to build consensus among business and technology stakeholders Technical experience with Java deployed applications on variety of platforms ie Linux/Windows, Tomcat/WebSphere, AWS Education equivalent to a college degree in computer science or related field, or the equivalent in related work experience The range for this position is $95,900 $159,700. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.) Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it. #LI-AK-1

Posted 30+ days ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Cape Coral, FL
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 3 weeks ago

Route Sales Support Driver-logo
Route Sales Support Driver
VestisPortage, MI
Overview: The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis Uniform Services operates in a very competitive environment and successful Route Sales Support Driver must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Route Sales Support Driver strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Experience: Travel Requirements: Education: High school degree or equivalent License Requirements/ Certifications: Valid driver's license

Posted 30+ days ago

Supervisor, Starlink Customer Support-logo
Supervisor, Starlink Customer Support
Space Exploration TechnologiesRedmond, WA
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SUPERVISOR, STARLINK CUSTOMER SUPPORT Starlink is revolutionizing internet connectivity by providing high-speed, low-latency satellite internet to even the most remote and rural locations worldwide. Whether you're streaming, gaming, or working remotely, Starlink ensures a seamless online experience where traditional internet services fall short. Perfect for areas with unreliable or unavailable connectivity, Starlink is your gateway to the digital world. We are seeking a dynamic and experienced Supervisor to lead within the Customer Support team. The ideal candidate is a strong effective leader with a talent for problem-solving and a passion for delivering exceptional customer service. As a Starlink Customer Support Supervisor, you'll empower and motivate your team, ensuring they are aligned with our organizational values and committed to providing outstanding customer experiences. This role requires a strategic thinker who can drive process improvements and cultivate a culture of excellence. RESPONSIBILITIES: Supervise and lead a team of customer support agents, providing excellent coaching, training, and performance evaluations. Own development of direct reports to enhance employee skills and career growth, assuring alignment with organizational goals and objectives. Establish clear performance expectations and accountability measures for team members, ensuring consistent follow-up and feedback to drive individual and team success. Lead by setting an example, taking and giving feedback within all levels of the organization, and motivating others to achieve the highest level of results. Monitor customer interactions to ensure quality service and adherence to company policies and procedures. Handle escalated customer issues and complaints, providing resolution and maintaining customer satisfaction. Identify opportunities for process improvements and implement changes to enhance efficiency and customer experience. Collaborate with other departments to streamline processes and improve service delivery. Analyze customer support metrics and prepare reports on team performance, customer satisfaction, and service levels. Use data to root cause, identify trends and develop action plans to address them. Actively listen and incorporate the voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements. Serve as a liaison between the customer support team and other departments, ensuring clear communication and collaboration. Keep the team informed of updates, changes, and new policies. You manage the change and communication of the change. Deliver training programs to enhance the skills and knowledge of the customer support team. Foster a positive and motivating team environment. BASIC QUALIFICATIONS: Bachelor's degree; or 4+ years of professional experience in a customer service or customer success function in lieu of a degree 2+ years of people management experience in customer service or customer support operations with teams of 25+ hourly employees; or 1+ years of SpaceX customer support operations experience as a lead PREFERRED SKILLS AND EXPERIENCE: 2+ years in synchronous (phone/chat/instant messaging) customer support operations. Proven ability to lead and develop a team through effective coaching, development, feedback, and performance management. Strong problem-solving skills and the ability to make quick, effective decisions. Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. Experience with reporting tools (Advanced Excel, SQL, dashboarding/reporting/visualization platforms). Lean/6-Sigma/Kaizen experience (Green/Black Belt certifications). Written/verbal business fluency in Spanish, French, German, Portuguese, Polish, Italian, Japanese, Korean, Czech, Indonesian, Arabic, Turkish, or Malay. Ability to quickly learn and apply new technologies. Excellent written and verbal communication skills. Talking with others comes naturally and you derive satisfaction from resolving their issues. You distill complex concepts into the simplest explanations. Strong attention to detail and organizational skills. ADDITIONAL REQUIREMENTS: Willingness to work extended hours and non-scheduled days when needed to meet critical deadlines This is NOT a remote position and would require relocation if not local to the Redmond, WA area Must be available for one of the following shifts: Shift Charlie- Fri to Mon 12:00am- 10:30am COMPENSATION AND BENEFITS: Pay Range: Supervisor, Starlink Customer Support: $95,000.00 - $115,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday. ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Posted 5 days ago

Patient Support Coordinator-logo
Patient Support Coordinator
Sonrava HealthTallahassee, FL
Overview The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported. Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care. Responsibilities Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments. Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances. Effectively navigate systems to lookup existing patients' information in our dental systems Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments. Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported. Patient Support Coordinators should surpass quality assurance, productivity, and dependability expectations. Follow best practices and adherence to pre-approved procedures in escalating patient concerns. Educate new and existing customers of any available plans, products, and services. Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan. Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions. Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions. Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team Ability to remain focused and productive each day though tasks may be repetitive. Patient Support Coordinators will be an extension of the dental offices located nationwide. Patient Support Coordinators will support building provider schedules through their partnership with the offices they support. All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings Qualifications Experience with using Denticon and Genesys is highly preferred. Must be available to work Monday - Friday remotely with a private workspace and secure internet connection adhering to policies.

Posted 2 weeks ago

Senior IT Support Technician-logo
Senior IT Support Technician
Pivot BioSaint Louis, MO
About Pivot Bio: Fueled by an innovative drive and a deep understanding of microbiology, genomics, crop nutrition and agriculture, Pivot Bio is pioneering game-changing advances in fertilizer technology. Our first commercial product harnesses the power of naturally-occurring microbes, modern gene editing and application technologies to provide nitrogen to crops. We are dedicated to providing new solutions for farmers to improve yield as they work to help feed the world's growing population. Read/Hear more about Pivot Bio on Forbes or PBS News Hour. We are seeking a well-rounded Sr IT Support Technician to join our IT Operations team. This role blends traditional Help Desk support with hands-on responsibilities in workstation management, basic server administration, and network support. You will be the go-to technical resource for Tier 1-3 support issues across end-user systems, perform onsite server and SaaS admin tasks, and serve as remote hands for our infrastructure and network teams. This is a highly visible and impactful role that demands technical versatility, a proactive mindset, and strong customer service skills. You'll work closely with IT Engineering, Security, and SaaS operations teams to ensure staff remain productive and secure across devices, applications, and environments. This role onsite 4 days a week and 1 day WFH. Key Responsibilities Provide Tier 1-3 support for staff across macOS and Windows workstations Troubleshoot and resolve hardware, software, OS, and peripheral issues Perform laptop provisioning, reimaging, and decommissioning using MDM tools (e.g., JAMF, Intune) Monitor compliance with security baselines, patches, and configurations Assist with account provisioning/deprovisioning and SSO troubleshooting Design and lead IT training sessions for new hires or new SaaS rollouts Server and SaaS Support (Layer 1-2) Act as first responder for onsite server outages, escalating to IT Engineering as needed Perform SaaS license provisioning, group management, and end-user configuration changes Document and escalate app or system-level bugs to vendor support or internal admins Network Support (Layer 1 - Remote Hands) Serve as remote hands for network appliances, wiring closets, and office moves Assist with Wi-Fi troubleshooting, port activation, and switch patching Escalate Layer 2+ networking issues to the appropriate engineering team Qualifications Required: 6+ years of experience in an IT support, systems admin, or similar technical support role Proficiency with Windows and macOS environments, MDM tools (JAMF or Intune), and ticketing systems Experience with identity platforms (Microsoft Entra) Experience supporting staff with Microsoft 365 applications (Outlook, SharePoint, Teams) Skilled in remote end user support, troubleshooting and resolving issues via phone, email, or remote desktop tools Understanding of basic networking (DHCP, DNS, VLANs, patch panels, wireless troubleshooting) Strong problem-solving skills, attention to detail, and sense of urgency Experience with support ticketing platforms (Zendesk) Excellent communication and documentation abilities Preferred: Exposure to patch management tools (e.g., PatchMyPC) Previous experience in a fast-paced or hybrid environment (startup/agriculture/science sectors a plus) Work Authorization Must be authorized to work in the United States. What we offer: Sales Incentive Bonus Plan Competitive package in a disruptive startup Stock options Health/Dental/Vision insurance with employer-paid premiums Life, Short-Term and Long-Term Disability policies Employee Assistance Program with free referrals and discounts 401(k) plan, 3% Match Commuter benefits Annual Training & Development support Flexible vacation policy with a generous holiday schedule Exciting opportunity to work with a talented and fun team #LI-HYBRID All remote positions and those not located in our Berkeley facility are paid based on National Benchmark data. Following employment, growth beyond the hiring range is possible based on performance. Hiring Compensation Range $33.46-$41.83 USD

Posted 5 days ago

Senior Specialist, Product Support & Safety-logo
Senior Specialist, Product Support & Safety
Scout MotorsColumbia, SC
Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again. But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you'll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Provide online technical support to our Scout technicians and workshops worldwide to ensure accurate diagnostics and effective repairs of our vehicles. Ensure the definitive and correct repair of complex cases through technical visits to our workshops (flying doctor). Provide Quality Assurance department with early warnings through constant field monitoring of product failures (failure modes, repair costs, warranty claims, tow-ins, repeated repairs, etc.), enabling them to define corrective measures for continuous product quality improvement and enhanced customer satisfaction. Document all identified product quality issues (TPI) and feed this information into the Quality Assurance's Fault Elimination Process (FAP). Document and publish technical bulletins (TPIs) for our workshops, detailing the identified failure repairs. Analyze repeated repair cases to identify workshop process deviations and define corrective measures to ensure customer satisfaction. Monitor the quality of new vehicles during the 12-week launch period through the VW Group process "Profianlauf." Organize and conduct training seminars (API) for workshop technicians on current technical issues in our vehicles. Conduct investigations and root cause analyses of product safety incidents, providing recommendations for resolution and if necessary, turning the case to the product safety committee (APS). Coordinate with the Legal and CRM departments to launch recall/service actions, providing detailed repair instructions and ensuring the availability of spare parts and/or software updates. Location & Travel Expectations: This role will be based out of the Scout Motors location in Columbia, South Carolina. The role requires regular attendance at meetings and events in other Scout locations, such as Novi, MI, and Fremont, CA. Travel: Domestic and international travel is expected for approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years. Passport required. What you'll bring We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: Bachelor's degree in engineering or a related field. Extensive experience in product support or product safety within the automotive industry. In-depth understanding of ICE and EV technologies, including diagnostic procedures, repair methodologies, and quality assurance standards. Familiarity with automotive engineering principles. Ability to develop and implement simpler and faster diagnostic solutions. Strong analytical skills to interpret data, identify trends, and make data-driven decisions. Proven ability to identify complex problems, develop innovative solutions, and implement effective strategies to address challenges in product support operations. Strong critical thinking and decision-making skills to navigate ambiguous situations and drive results. Ability to work independently and collaboratively as part of a team. Proficiency in German is a plus. Valid Driver's License What you'll gain The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights: Competitive insurance including: Medical, dental, vision and income protection plans 401(k) program with: An employer match and immediate vesting Generous Paid Time Off including: 20 days planned PTO, as accrued 40 hours of unplanned PTO and 14 company or floating holidays, annually Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave Pay Transparency This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent. Initial base salary range = $130,000.00 - $160,000.00 Internal leveling code: IC8 Notice to applicants: Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. Residing in New York City: This role is not eligible for remote work in New York City. Equal Opportunity Scout is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.

Posted 30+ days ago

Intern - Inventory Support-logo
Intern - Inventory Support
Mueller Water ProductsKimball, TN
Position Overview: Mueller Kimball is seeking a motivated and detail-oriented person to assist with daily inventory operations and a key project focused on improving the accuracy and efficiency of our materials database. This temporary role offers a unique opportunity to gain practical experience in supply chain management, materials/engineering research, and process improvement. Key Responsibilities: Support daily inventory operations, including organizing and updating material records. Research and analyze inventory data to identify duplicate materials and fasteners listed under different part numbers. Cross-reference internal records, supplier information, and technical specifications to confirm duplicate items. Work with Engineering Prints and specifications Assist with consolidating validated duplicates under a single standardized part number. Update material descriptions to ensure consistency and improve the accuracy of inventory lookups. Help reduce the creation of unnecessary new part numbers by supporting a standardized materials database. Scan and upload material certifications to improve the quality documentation repository. Support cleanup of the master item system, including removing obsolete data and improving item categorization. Collaborate with engineering, procurement, and inventory control teams to validate updates and ensure alignment across systems. Maintain detailed logs of research findings, changes made, and data improvement efforts. Contribute to ideas for process and data management improvements. Qualifications: Currently pursuing a degree in Supply Chain Management, Business, Engineering, or a related field. Analytical skills and attention to detail. Microsoft Excel; learned or ability to quickly learn Organizational and communication skills. Ability to work independently, manage time effectively, and collaborate with multiple departments. What You'll Gain: Hands-on experience in inventory analysis, data cleanup, and cross-functional collaboration as well as learn to read prints and understand material specifications Insight into supply chain systems, material management processes & engineering systems Exposure to real-world challenges in standardization and data governance. Mentorship from experienced professionals in a fast-paced environment. Physical Requirements: Ability to remain in stationary position or standing position for prolonged periods and alternate between Ability to repeat gross or fine manipulation that may include the use of wrists, hands, and/or fingers. Ability to wear Personal Protective Equipment (PPE), including, but not limited to, safety glasses, steel-toed or metatarsal-guarded shoes, and/or ear plugs, while working in an industrial and/or manufacturing environment. Ability to constantly communicate with others to exchange information in person, via phone, or via use of computer. Ability to occasionally lift, carry, push, pull, or move objects up to 25 pounds in weight in all directions. Ability to occasionally reach overhead or at or below shoulder level. Ability to occasionally stoop, crouch, or kneel. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law.

Posted 2 weeks ago

Seasonal Property Operations Support-logo
Seasonal Property Operations Support
The Scion GroupSan Marcos, TX
The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover period, lasting between 4-8-weeks. As temporary assistance for property Turnover, you will help us to provide a seamless move-out and move-in experience for our residents. Responsibilities: Performs miscellaneous maintenance duties as assigned by the manager including but not limited to painting, minor drywall repairs, replacing batteries, light bulbs, blinds and doors, caulking, power washing, trash removal and furniture removal/install. Participates in apartment inspections and assist in documentation of overall unit condition. Performs light housekeeping duties. Helps to keep grounds clean and free of debris and trash. May also perform general administrative assistance including but not limited to opening, closing and maintaining the office, clubhouse and amenities, maintaining office organization and file structure, logging and retrieving customer packages. Qualifications: All-in attitude and an eagerness to help in a variety of capacities! Good communication skills and a strong customer service mindset. Willing and able to lift and move equipment, trash bags, and other miscellaneous items both indoors and outdoors. Frequent physical movement is expected. Must be 18 years of age or older by date of start. Working Environment and Physical Demands: Extensive mobility including the ability to lift 100 lbs. as necessary, as well as ability to kneel, crouch, crawl and climb to reach items in need of repair Must be able to stand for long periods of time (8 hours or more per day) to perform the following physical activities: bending, climbing step ladders, lifting, carrying, grasping, gripping, turning, reaching above shoulders, pushing and pulling, climbing stairs; stooping and squat kneel. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Posted 30+ days ago

User Support Specialist-logo
User Support Specialist
Contact Government ServicesSeattle, WA
User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $59,084.48 - $75,965.76 a year

Posted 30+ days ago

Truist Financial Corporation logo
EOS Effectiveness & Support Engineer I - Wholesale Ops (Open To All Locations)
Truist Financial CorporationCharlotte, NC
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Job Description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Position is open to all locations nationwide.

This position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization. This position is responsible for driving results, enabling, and supporting teammates. This position works at the tactical and strategic level (analyzing data, solving problems, and working with teams for implementation) to manage identified optimization projects and to develop forward-looking processes and systems that support the development, operational effectiveness, and continual improvement to support EOS objectives.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Responsible for managing and maintaining SharePoint, Access, Excel Macros with the intent to migrate to various tools to applications such as Microsoft BI and SharePoint Online. Functions as a SME within their process vertical and displays mastery of industry specific knowledge. Responsible for sampling and monitoring of assigned processes in relation to defined KPIs. Responsible to report and track KPI metrics and identify bottlenecks/process variations that cause KPIs to be missed.

  2. Works with various partners across EOS and supporting LOBs and/or Functions to identify opportunities and structure abstract questions or issues into manageable, specific work streams and deliverables.

a. Facilitate sessions to set direction and create change for business processes from a technological and workflow perspective.

b. Design and implement process-oriented solutions and ensure adequate change management and adoption across all levels of the organization. Provides oversight and ensures overall quality of junior teammates' key tasks and delivery.

c. Within assigned line of business, resolve or escalate risks or roadblocks prohibiting achievement of identified scope.

d. Train and support Production groups to ensure awareness and adoption of the target state.

  1. Drive improvement process benefit expectation and realization. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability.

  2. Facilitate and build relationships internal and external to the assigned business unit to ensure initiative success.

  3. Establish and maintain strong working relationships with key business partners with special emphasis on Business sponsors, Audit, Demand Management, Strategic Planning and members of the Senior Leadership Team.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.

  2. Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry.

  3. Experience leading optimization projects in financial services or transactional-based processes.

  4. Ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues and drive business decisions.

  5. Ability to lead cross-functional teams without formal authority.

  6. Excellent skills in presentation, facilitation, communication and negotiation.

  7. Solid understanding of program and project management disciplines, techniques, and approaches.

  8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

  9. Solid understanding of program and project management disciplines, techniques, and approaches.

  10. Ability to work in a fast-paced, highly complex, results driven environment and to prioritize multiple high-profile projects and initiatives.

  11. Excellent verbal and written communication skills, including public speaking, group facilitation and ability to interact effectively with various levels of leadership.

Preferred Qualifications:

  1. Master's degree in business, engineering, design, or technology field; banking or financial management education.

  2. Deep knowledge of operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations.

  3. Certified Lean Six Sigma Green Belt certification with two years' experience in applying methodology.

  4. Business Process Management (BPM) experience.

  5. Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designations.

  6. Advanced/Developer knowledge of SharePoint, Access, Power BI, and Excel VBA Macros

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify