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Avp, Enterprise Systems Support (Helpdesk Manager)-logo
Avp, Enterprise Systems Support (Helpdesk Manager)
Cross RiverFort Lee, NJ
Who We Are Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world's most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker's list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple - our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team. What We're Looking For An End User Services Manager who can lead the global IT End User Services function that includes the service desk team, desktop engineering, enterprise application administration, and telephony among other user-focused technology. Responsibilities: Collaborate with internal business units including Procurement, Facilities, IT Security, IT Infrastructure, and more as appropriate Manage full user lifecycle including onboarding, equipment provisioning, enterprise applications, user deprovisioning, and equipment retrieval and sanitizing, including: Desktops/laptops iOS devices Application packaging and distribution processes Enterprise printing services ITSM Tools Oversee the daily operations of the global IT service desk, ensuring timely and proactive resolution of IT support requests Executive support services Oversee the end user engineering function including: Enterprise applications administration such as Office 365 OS upgrades, application packaging, OS and application patching Telephony, conference room equipment, and other collaboration technology Remote access including VDI, enterprise browser, and mobile device engineering Implement and maintain ITIL best practices and service management frameworks to improve service quality and efficiency Develop and monitor key performance indicators (KPIs) to assess and enhance team performance Collect feedback from end-users to improve service delivery and user experience Ensure a high level of customer satisfaction by maintaining service excellence and serve as a point of escalation for the most critical issues Stay on top of the latest developments in desktop hardware, software, and services provided by vendors, and recommends upgrades and alternatives to more effectively meet business need Identify and drive initiatives for process improvements to streamline operations, increase productivity, and enhance service levels Prepare and present regular reports on service desk performance, end user technology trends, and areas for improvement to senior management Manage both incident and problem management processes, ensuring root cause analysis and effective resolution Train and mentor team members, continuously improve support processes, and provide guidance to ensure efficient issue resolution and white glove service Qualifications: Bachelor's degree required Experience with automation and scripting technologies (such as PowerShell, Ansible, or Terraform) 10+ years of work experience in a related role; previous experience at a global organization a plus Seasoned people manager with track record of building and cultivating high-performing global teams A proven manager and team leader who is detail-oriented, organized, and thinks strategically, with the ability to delegate and collaboratively resolve issues Client-focused mindset with the ability to interact confidently with colleagues at all levels within the organization and with varying degrees of technology competency Experience and competency with Microsoft Windows and Office applications, iOS, Video Conferencing, Office365, Azure, Mac OS, Mobile Device Management, software application packaging, and remote support experience a plus Ability to work in a fast-paced environment and retain professionalism and accuracy Strong attention to detail with the ability to be proactive, solve problems, think ahead, and multi-task daily A strong work ethic and 'can do' attitude: motivated, flexible nature, team-player spirit, ability to maintain composure at all times Strong comfort and experience liaising with internal and external contacts at all levels Excellent written and oral communication Willing and able to travel up to 15% based on the needs of the team and the business required #LI-TP1 #LI-Hybrid #LI-Onsite Salary Range: $140,000.00 - $160,000.00 Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.

Posted 1 day ago

Business Technical Support II-logo
Business Technical Support II
GTATamuning, GU
About the team: Our highly motivated and resilient group is driven by providing a best-in-class Customer Experience while staying true to our Company Values. We embrace a team culture while still maintaining an independent workforce. Challenged daily with the environmental as well as troubleshooting and installation responsibilities we can always look forward to feeling fulfilled that we are working for something larger than ourselves and GTA. Who we are looking for: We are in search of a candidate who is dedicated to continuous learning and growth. If you are passionate about technical proficiency and delivering great customer service, this could be for you. We are also looking for someone who is self-motivated and takes initiative while maintaining the ability to be a team player. If you want to make a positive impact with the Business Operations team at GTA apply now! Still interested? Here's what the role looks like: As a Business Technical Support, you will oversee providing technical and network problem resolution to our valued business customers daily. The Business Technical Support are expert problem-solvers who work well under pressure and ability to handle multiple issues simultaneously with minimal supervision. Technicians should also be excellent communicators and enjoy challenges. In addition to these traits, we are looking for applicants with the following skillsets: Troubleshoot issues related to internet, voice, data circuits (Ethernet, MPLS, DIA), SIP trunks, and other Business services. Diagnose and resolve network issues, including latency, packet loss, and performance degradation. Perform remote diagnostics on CPE (Customer Premises Equipment), routers, and modems. Guide customers through troubleshooting steps or escalate to Tier 2 Investigate and resolve issues on fixed lines, fiber circuits, and wireless connections. Work with carrier partners and vendors for troubleshooting last-mile and backbone issues. Handle service outages, degradation reports, and SLA adherence. Manage escalated tickets from Tier 1, ensuring prompt resolution within SLAs. Accurately document all troubleshooting steps, findings, and resolutions in ticketing system. Escalate unresolved issues to Tier 2, engineering, or field technicians as needed. Communicate effectively with customers regarding issue status, ETRs, and resolution steps. Perform basic and intermediate provisioning tasks for business services. Assist with VoIP/SIP trunk configurations, router/firewall settings, and static IP setups. Support moves, adds, and changes (MACD) for business customers. Work with NOC, Field Technicians, and Engineering teams to resolve complex issues. Participate in root cause analysis (RCA) for recurring issues. Potential on-site visits to diagnose and resolve customer issues. Also responsible for other duties/projects as assigned Candidates must show: Ability to promote the Company culture and mission to all employees, vendors, clients and business partners. Product/Service knowledge: Remains up to date on the latest services and products we provide and has a clear understanding of how each work. Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required. Customer centric: Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings. Stays current with knowledge of products clients require and can foresee their future technology needs Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment. Critical Thinking and Problem Solving: Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable. Organizational support: Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability. Technical skills: Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research. Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving This is what you need to have: High School Diploma or Equivalent/GED with 3 years in a technical support and networking Clear and concise verbal and written skills for interacting with business customers. Excellent listening and communication skills, customer service and interpersonal skills with the ability to convey technical information to both technical and nontechnical audience Excellent problem-solving and multi-tasking skills Skills with an emphasis on ISP and wireless related technologies including data delivery methods is preferred but not required A working knowledge of Windows, Mac, iOS and Android operating systems, basic computer networking and MS Office products preferred Regular, consistent and punctual attendance and can work on-call, nights and weekends when necessary to include holidays. Possess of, and the ability to obtain and maintain a valid driver license Site visits to customer as the needs of the business as required If you are still interested and the values below resonate with you, apply today! We Build Trust. We Are Respectful. We Are Accountable. We Win Together. We Lead with Care. Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices. Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA). Accommodations for Applicants with Disabilities Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300. This job announcement closes on Friday, May 5, 2025.

Posted 30+ days ago

Hospitality Service Support-logo
Hospitality Service Support
Hooters Of America, LLCSelma, TX
Overview: The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise. Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu. Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. Responsibilities: a. Guest Happiness Food & Beverage Quality Assurance Order Accuracy Speed of Service Accurate Food Presentation Friendly & Attentive Customer Service b. Financial Management Responsible Cash Handling c. Brand Operating Standards Welcoming, Personal, & Courteous Ensures Proper Sanitation and Food Handling Prepared, in Uniform & Punctual for Shift Cleanliness d. Other Menu Knowledge Rotation Seating Aware of Events & Specials Sense of Urgency Store Events Spokesperson Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations Facility Maintenance and Cleanliness Ensures Products are Available for FOH Employees Qualifications: Must be 17/18 years of age or older Customer Service Skills Basic Mathematical Computations Skills Ability to Promote Brand Integrity Ability to Maintain Professionalism at All Times Ability to Communicate Clearly Ability to Work Well with Others Ability to Multi-Task within a Fast-Paced Environment Ability to Adapt to Change Menu Knowledge Knowledge of Sanitation and Use of MSDS All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply

Posted 30+ days ago

Desktop Support Analyst I (Corp) - 1St Shift-logo
Desktop Support Analyst I (Corp) - 1St Shift
Turbocam InternationalBarrington, NH
Join a team of professionals where you will be responsible for providing first tier technical and user level management and support of the company's desktop and laptop computers, software, and related peripheral technology. Come Build with Us by: Tracking and managing hardware and software, including asset inventory. Developing and maintaining standardized desktop and laptop images. Building and deploying desktops and laptops as required using imaging software. Effectively utilizing work order ticketing system to manage operational tasks. Providing desktop hardware and software troubleshooting and support, including but not limited to: Software installation and configuration, hardware upgrades and repairs, warranty exchanges, and retired hardware disposal. Maintain printers, projectors and other peripheral technology. Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment. Provide user assistance in the specification and procurement of new software. Provide user assistance and coaching in the best practice use of existing software and hardware. Assist with implementation of new software and major software upgrades. Complete quarterly training as defined by supervisor. Perform other duties as necessary. Bring Your Expertise: Associates degree in a related field. 2-5 years of Help Desk experience required. Proficient in MS Office: Outlook, Word, and Excel. Must be highly customer focused and service oriented. Must have good attention to detail and high analytical problem solving abilities. Our Culture in Action: Here at TURBOCAM, we have a Commitment to Excellence in everything that we do - whether that's the delivery of flow path components and innovative manufacturing solutions, our relationships with customers around the globe, or the investment in those that make TURBOCAM such an exceptional place to work. We make this commitment to you by: Offering a robust benefits package including Medical, Dental, Vision, Life, 401k, Short and Long-Term Disability, Paid Parental Leave, quarterly bonus, and medical opt-out eligibility. Supporting your work-life balance with PTO accrual from day one, complemented by paid holidays and annual volunteer time. Elevating your health and wellbeing through our fitness centers, basketball court, squash court, walking trails, free fitness classes, and visits from our on-site chiropractor. Empowering your creativity in professional growth and educational development, with our state-of-the-art Educational Center with on-site dedicated staff, training and development opportunities, and tuition reimbursement programs. Embracing opportunities to have fun, and enjoy each other's company at our regular luncheons, company celebrations, and events. Advancing Our Mission The creation of our Mission has led us to honoring God and supporting Christian service to people, creating wealth for our employees, and committing to integrity in our business and personal relationships. We take ownership of our Mission by supporting charitable organizations, whether that's through donations, fundraising events, or other initiatives. We're more than just a company; we're a community! Learn more about TURBOCAM and our Mission at www.turbocam.com. All offers of employment are contingent on the satisfactory results of a pre-employment drug screening and background check, both arranged and paid for by TURBOCAM. This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. EOE/Veterans/Disabled

Posted 1 week ago

Personal Assistant (Direct Support Professional)-logo
Personal Assistant (Direct Support Professional)
Youth Consultation ServicesPaterson, NJ
Dedicated. Compassionate. Inspiring. Rewarding. These are just some of the words to describe what it's like working at YCS. YCS employees are devoted professionals who have a passion for helping children, adolescents and adults. Do you share the same qualities? Sawtelle Buffalo Program in Paterson, NJ provides residential care for adults with intellectual and/or developmental disabilities in a group home setting. The program is currently hiring for a Personal Assistant. Personal Assistants are expected to have a unique sensitivity to recognize and appropriately respond to clients who may have evidenced difficulties. Provide quality daily care (personal hygiene, housekeeping, meal preparation, and other related tasks) to ensure the health and safety of clients in the residence and community. Duties and Responsibilities Include: Assist clients in meeting their individual goals and objectives as defined in their Individual Habilitation Plan. Dependent on client's IHP, teach/support the client with the following: bath, toilet, change adult absorbent underwear and linens, grooming and dressing, and self-administration of medication. Demonstrate a basic understanding of medications, purpose and side effects. Demonstrate proper body mechanics and mobility transfer technique to prevent injuries. De-escalate potential crisis situations and if necessary be prepared to control client physically. Keep accurate and timely records. Job Requirements: High school degree or equivalent Valid driver's license Experience working with developmental disabilities preferred YCS provides a competitive compensation package. Benefits for full-time employees include: Medical, Dental, and Vision Paid time off Life insurance / disability benefits/ health and wellness programs 403 (B) savings and investment plans Potential public service loan forgiveness Shifts Available Full Time, Part-time, and on-call

Posted 30+ days ago

Administrative Support II - Information Technology-logo
Administrative Support II - Information Technology
Fox Valley Technical CollegeAppleton, WI
Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hours Per Week 40 Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal. Job Description Summary This position assists in division operations requiring customer service, independent judgment, knowledge of college policies, operating procedures and practices. Position is responsible for administrative and technical functions for the Associate Dean, Dean, Department Chairs, and other division staff requiring responsibility, initiative, and decision-making skills. Work Schedule: Monday-Friday 7:30am-4:00pm Job Description Essential Functions and Responsibilities The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned. Serve as the primary point of contact for students and guests seeking information from the Division. Coordinate, prepare, and distribute agenda materials for advisory committee meetings. Record and distribute meeting minutes. Maintain communication and files for both new and existing members. Provide primary administrative support to Department Chairs and Division faculty, including managing calendars, scheduling and coordination of meetings and materials, arranging travel and itineraries, and assisting with conference registrations. Assist with internal communication to instructors and staff within the Division. Maintain Division central records and master files, including the annual employee evaluation schedule and Individual Professional Development Plans. Support instructors with software licensing procurement, virtual machine (VM) assistance, and lab setup. Review and prioritize incoming correspondence. Process internal and external forms (e.g., CPL requests, reference forms) once approvals and signatures are obtained. Plan and coordinate conference rooms, facilities, audiovisual materials, and refreshments for workshops, seminars and other campus-wide events. Assist in developing, updating, and maintaining department/program web pages and the Division's SharePoint site. Plan and coordinate marketing strategies and materials for outreach to target audiences. Create and distribute brochures, flyers, ads, and mailing lists. Coordinate promotional efforts for specialized training and events in collaboration with internal departments. Prepare purchase requisitions, process reimbursement requests, and place orders using the computerized requisition system. Assist with ordering instructional supplies and submitting Division-related work orders. Enter and maintain student records related to Division programs, including Maxient and TSA reporting. Coordinate student outreach efforts, including retention calls, follow-up with Division leads, and distribution of graduation cards. Non-Essential Functions and Responsibilities Serve as a backup for other division administrative support personnel. Maintain an understanding of all other division associate degrees and certificate programs. Provide general pertinent program, certificate, and class information to all internal/external customers, and make appropriate referrals to FVTC resources so customer educational needs are met. Minimum Qualifications Education and/or Experience Requirements: Associate Degree in Administrative Assistant or related field. Two to three years of related office experience. Licenses, Certifications, and Other Requirements: Intermediate experience in Microsoft Word, Excel, PowerPoint, and Web-Page Development. Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means. Excellent organizational skills and ability to work under pressure. Demonstrate ethical conduct in all aspects of the work environment. Exceptional customer service skills and the ability to maintain an positive working relationship with internal and external customers. Demonstrate a solution-focused approach. Flexibility in work schedule is required. In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. Work Environment Work must be in completed in-person; however, some virtual flexibility may be an option based on access to technology and manager discretion. Work may require occasional evening responsibilities. May require driving. If so, must have a valid drivers license and acceptable Motor Vehicle Record (MVR). Physical Requirements Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems. Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace. Lifting and Carrying: The role requires occasional/continuous lifting and carrying of light to moderate items (25lbs or less). EOE/ADA Statement Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change. Additional Information Pay Rate: $21.88 per hour. Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data. Note: Internal applicants' wage will be based upon the applicable compensation guidelines. Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities. For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - rayon.brown6751@fvtc.edu (Affirmative Action), TitleIX@fvtc.edu (sex-based discrimination or harassment), or Dan Squires - daniel.squires3328@fvtc.edu (Disability related discrimination).

Posted 30+ days ago

Field Operations Support Assistant (Part-Time)-logo
Field Operations Support Assistant (Part-Time)
Service Corporation InternationalVirginia Beach, VA
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Job Profile Summary Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. JOB RESPONSIBILITIES Prepares death certificates, prayer cards and related documents Completes required permits and or certificates Prepares and processes Veteran's Paperwork Prepares marker monument placement paperwork Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules Prepares and distributes daily schedules, reports, and documents Receives and processes payments and contracts Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers Orders office supplies Oversees the processing of installation orders to grounds and maintenance departments Processes accounts payable transactions Assists with the preparation of obituaries Assists Location Management, Sales, Family Service Counselors and payroll as needed Acts as backup to Receptionist Greets family members and friends Communicates client family's needs promptly and accurately to the appropriate staff member Conveys a sense of concern and empathy with client family members at all times Responds to customer inquiries via telephone, internet and in person Maintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education High School or equivalent Experience 1 - 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality Postal Code: 23462 Category (Portal Searching): Administration and Clerical Job Location: US-VA - Virginia Beach

Posted 2 weeks ago

Seasonal Personal Stylist Support - The Mall At Green Hills-logo
Seasonal Personal Stylist Support - The Mall At Green Hills
Nordstrom Inc.Nashville, TN
Job Description The ideal Personal Stylist Support candidate is motivated, results oriented and committed to providing outstanding customer service every day. A day in a Life… Support salesperson to perform all aspects of the selling process Set up customer fitting room with merchandise selected by the salesperson Support team goals and build positive relationships Perform daily department maintenance tasks, including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning You own this if you… Demonstrated ability to develop relationships with customers and coworkers Strong organizational and follow-through skills Excellent communication and interpersonal skills Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines. 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $18.45 - $19.20 Hourly This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men's Fragrance sales roles typically receive is 3%.

Posted 1 week ago

Senior Instructional Designer And Training Delivery, Customer Support Group (Csg)-logo
Senior Instructional Designer And Training Delivery, Customer Support Group (Csg)
McAfee Corp.Texas, AL
Role Overview: Are you excited at the thought of owning all aspects of learning for a business unit within a SaaS technology company? You'd own strategy as well as the hands-on work of design, creation, and delivery of high-impact onboarding and ongoing training programs. You'll partner with Product, Engineering, Marketing, and other teams to ensure alignment of all training materials with McAfee's strategic objectives. You'll also collaborate, develop, and implement a Train the Trainer program for Vendors and an effective certification process to ensure consistent training quality across the business' operations. The Customer Support Group (CSG) is transforming the customer experience and elevating training is an integral piece of the puzzle. Your ability to partner with vendors, subject matter experts, and multiple internal teams to design and create the learning modality and audience profile while managing project timelines and setting expectations with stakeholders will be key to your success in this role. This is a Hybrid position based in our Frisco, TX office. You will be required to be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance and are not offering relocation assistance at this time. About the role: Own the learning experience goals and the path to accomplish those goals. Ensure learning solutions align with desired outcomes Develop creative, learner-centered, performance-based e-learning modules or videos and ensure that content has a consistent look and feel Create learning objectives, design documents, storyboards, and other learning design deliverables. Develop learning solutions using project-based templates Analyze existing training materials and business processes to identify learning gaps/needs and opportunities for improvement Research appropriate learning content and coordinate with Subject Matter Experts to structure learning paths Develop interactive and engaging training materials using a variety of modalities (videos, user guides, gamified learning, etc.) to create dynamic learning experiences Advise on graphics and animations while remaining on-brand Test and debug deliverables for quality assurance Determine utilization of knowledge checks and compliance tracking Proactively communicate task and project status to internal team and senior leadership About you: 7+ years (we'd love more!) of experience in instructional design, course development, or corporate training, preferably in technology BA/BS/BBA degree in Instructional Design, Communication, or related field preferred Thorough knowledge of the full training life cycle and demonstrated ability to develop and implement Knowledge of contemporary learning management software platforms Experience with traditional and modern training methods, tools, and techniques Ability to convey complex information in a way that people understand Proficiency with Salesforce and Trailhead is a big plus Strong visual design and multimedia skills, including experience with graphic design and video editing software Ability to manage multiple projects in a fast-paced environment Project management capability Ability to build relationships and to collaborate with technical subject matter experts to develop training content and curriculum. Excellent communication skills for knowledge transfer and skill development, including explaining technical topics to non-technical audiences. Aware of cultural nuances in a global support environment and capable of adapting strategies to achieve desired results Multilingual skills (Spanish) are a plus Strong critical thinking, analytical, and problem-solving skills Demonstrated ability to work independently with a strong sense of ownership Ability to collaborate with different business units across time zones and countries Understand the impact of implemented changes and upgrades Skilled in building relationships and collaborating to drive positive and effective change #LI-Hybrid Company Overview McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users' needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Bonus Program Pension and Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Posted 2 days ago

Client Support Manager - Home Improvement-logo
Client Support Manager - Home Improvement
GoodLeapRoseville, CA
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary: The Client Support Manager, Home Improvement works with our clients to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their Home Improvement clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly". Essential Job Duties & Responsibilities: Provide our customers with world-class customer service Be a supportive and collaborative partner our installers can rely on. Communicating with installers regarding past, present and future projects Strategically partner with installers on ways to improve the customer experience. Act as the primary point of contact for escalated client issues, ensuring timely resolutions Help resolve any questions or concerns our existing customers may have Develop a comprehensive knowledge of GoodLeap products and attributes Effectively managing a pipeline of projects to completion. Document client interactions and resolutions in the CRM system to maintain accurate records and track trends Conducting monthly partner due diligence checks regarding Home Improvement Projects Ability to analyze data and spot trends Conduct collaborative investigations into possible fraudulent or suspicious activities Provide timely and effective support to clients via email, phone, and chat Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: Ability to multitask Work independently and collaboratively Effectively interact with high profile partners Superior organizational skills Exceptional verbal and written skills Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.) Excellent problem-solving abilities Ability to work well under pressure and manage multiple priorities effectively. Flexibility to adapt to changing priorities and business needs. Time management Compensation: $24.04/hr Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Posted 5 days ago

Legal Support Specialist-logo
Legal Support Specialist
CONTACT GOVERNMENT SERVICESNew Orleans, LA
Litigation Support Specialist Employment Type: Full-Time, Mid-level Department: Legal CGS is looking for a Litigation Support Specialist to provide high-level secretarial and legal support to a group of attorneys. The candidate will be responsible for assisting attorneys from the onset of cases through post-trial. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Handles scheduling and travel arrangements. Schedules court appearances, depositions, arbitrations, mediations, client meetings and conference calls; arranges business itineraries and coordinates lawyers' travel arrangements; processes travel reimbursement, maintains calendar and due dates for lawyers as required Sorts, reads and annotates incoming mail and documents as required. Answers phones and directs callers to appropriate persons as circumstances warrant Types and composes general correspondence, memos, legal documents, faxes, reports, etc. from various sources (e.g., handwritten notes, tape dictation). Responsible for accuracy and clarity of final copy. Ensures that all correspondence or other documentation is dispatched in a timely manner (via mail, messenger, express delivery services, etc.) Prepares draft documents such as briefs, complaints, motions, subpoenas, summonses, using firm templates and information from attorneys. Prepares motion binders and special working binders Coordinates multi-document filings in Federal, Circuit and State courts, including E-filings Establishes and maintains filing and records, in both hard copy and electronic formats. Enters lawyers' time as needed and sends to accounting by month-end deadlines. Prepares client billing as required Assists with the discovery process, including preparing for deposition, propounding and responding to written discovery and preparing for expert discovery Oversees and conducts document reviews; prepares documentation regarding criteria changes; tracks and reports on review progress and results Performs analytical tasks, including preparing witness interview memoranda, reviewing and summarizing documents and deposition and court transcripts and creating and using substantive coding tools Performs and oversees both simple and complex cite checking and proof reading of briefs and other legal documents Assists with trial preparation, including creating trial notebooks, identifying and organizing exhibits, coordinating witness schedules, maintaining trial calendars and communicating effectively with opposing counsel and courtroom staff Assists with printing, scanning, organizing exhibit binders, preparing UPS labels and certified letters Assists with other department activities as needed, and performs additional duties and responsibilities as assigned Qualifications: Bachelor's Degree or equivalent experience preferred Minimum 10 years of experience as a legal secretary, working in a business law practice with exposure to litigation Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document -management and other office technologies, expertise in e-filing Exceptional computer skills with the ability to learn new software applications quickly Ideally, you will also have: Established understanding of litigation laws as they relate to individuals, partnerships and corporations. Proficiency with rules for court document filings Comprehension of a variety of legal court documents, including complaints, answers, rulings, judgments, affidavits, motions, appeals, table of contents/authorities, subpoenas, court dockets, reports, memos and correspondence Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs Strong attention to detail, organizational skills and ability to manage time effectively Excellent interpersonal skills, communication skills and the ability to collaborate well in a team Position also requires the ability to work under pressure to meet strict deadlines Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $73,500 - $94,500 a year

Posted 2 weeks ago

Customer Support Associate, Bilingual (Starlink)-logo
Customer Support Associate, Bilingual (Starlink)
Space Exploration TechnologiesHawthorne, CA
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL (STARLINK) Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience. RESPONSIBILITIES: In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers. Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX Provide technical support to customers using hardware, software, and network expertise Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues Create and maintain an internal knowledge base and help center collateral BASIC QUALIFICATIONS: High school diploma or equivalency certificate 1+ years of experience in a front-line customer support role Fluent in English and one of the following languages: Arabic, Azerbaijani, Croatian, Czech, Dutch, French, Georgian, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Swahili, Tagalog, Turkish and/or Ukrainian PREFERRED SKILLS AND EXPERIENCE: Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive Strong attention to detail and time management skills. You take pride in your craft Willingness and ability to flex weekend and night shift hours as needed to support our growth Experience in a training, learning and development, analytics, service design, vendor management, or content management role Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. ADDITIONAL REQUIREMENTS: Must be available to work scheduled shifts, including holidays Must be available to work overtime hours and/or weekends as needed This is not a remote position and will require relocation if not already local to the Hawthorne, CA area After 1 week of classroom training Monday to Friday 9AM-5:30PM, must be available to work 10 hours a day on one of the following shifts: Shift Alpha: Sunday- Thursday 10:00 PM - 8:30 AM PST Shift Delta: Friday- Monday 6:00 AM - 4:30 PM PST Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST COMPENSATION AND BENEFITS: Pay range: Level 1: $24.00/hour Level 2: $25.00/hour Level 3: $27.00/hour Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Posted 5 days ago

Customer Service Administrative Support-logo
Customer Service Administrative Support
Integrity Marketing GroupNorfolk, NE
Customer Service Administrative Support Retirement Plan Consultants Norfolk, Nebraska About Retirement Plan Consultants Retirement Plan Consultants, a partner with Integrity Marketing Group, has been in Downtown Norfolk, Nebraska since 2008. Our office services over 1,800 plans and 17,500 participants for companies across the United States. We are focused on providing a customized plan to assist participants on their way to retirement and in doing so, have established an outstanding reputation for quality service. We believe in the growth of our employees and provide opportunity for advancement by providing the training and education needed to be successful. Retirement Plan Consultants offers big-city careers while encouraging community engagement and work/life balance. We are looking for individuals who fit our workplace culture and take pride in having a "service personality" with expert knowledge. Job Summary We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Administrative Support. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support. The ideal candidate possesses excellent communication skills, both verbal and written, along with a proactive and solution-oriented mindset. You should have a strong attention to detail, the ability to multitask, and a genuine passion for helping others. If you thrive in a fast-paced environment, enjoy building relationships, and are committed to delivering exceptional client service, we would love to hear from you! Primary Responsibilities: Deliver exceptional service and resolve client issues effectively via phone and email interactions. Receive and process client level requests and forms; reviewing for accuracy and quickly resolving issues with participants as they arise. Handling and de-escalating challenging industry questions while maintaining professionalism and composure. Assist participants with technical issues regarding the website, app or our forms. Review and update internal processes based on client feedback. Keen attention to detail in managing client information, processing requests, and ensuring accuracy in all interactions. Keep up to date with the changing landscape of the industry through scheduled webinars, trainings and team meetings. Primary Skills & Requirements: Communication Skills: Ability to communicate with customers clearly and effectively, both verbally and in email. Problem-Solving Skills: Capability to handle and resolve customer issues or complaints efficiently and professionally. Patience and Empathy: Being patient and understanding, especially when dealing with frustrated or upset customers. Basic Computer Skills: Familiarity with using computers, including navigating office software, and handling email and other digital communication tools. Attention to Detail: Being meticulous in handling customer requests and maintaining accurate records. Positive Attitude: A friendly and upbeat demeanor can enhance customer interactions and contribute to a better customer experience. About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Posted 1 week ago

Senior Consultant - Technical Support Developer-logo
Senior Consultant - Technical Support Developer
Baker Tilly Virchow Krause, LLPFrisco, TX
Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Technical Support Senior Associate/Consultant responsibilities include providing escalation support for Sage Intacct client customizations and products, building utilities, tools, customized Sage Intacct pages, data fixes, and working on specialized development projects to support ongoing development efforts and strengthening Baker Tilly's internal technical capabilities. Job Responsibilities: Become a technical subject matter expert (SME) in Sage Intacct development and integrations. Communicate effectively with internal staff, external development vendors, development teams of customers, etc. Perform Baker Tilly Sage Intacct product installations. Page Customizations: Design, estimate, and deliver page script customizations for clients. Manage support queue in ZenDesk ensuring timely resolution and communication for inbound requests. Work closely with Baker Tilly Sage Intacct support to ensure quality client communication. Support existing Sage Intacct customizations and delegate/escalate to other team members as needed. As required, scope and design development projects for new customizations, applications, and features within the Sage Intacct ecosystem. Develop utilities, tools, data fixes and page scripts to support clients and internal staff. Review requests for assistance from Customer Support and delegate to appropriate personnel or research and work toward solutions as needed. Job Requirements: A Bachelor's degree or higher in Computer Science, Information Technology, or significant hands-on experience in a similar position. 2+ years' experience as a developer, ideally working on an ERP (Enterprise Resource Planning) system with significant 3rd party integrations. Hands-on experience working in PHP, Python, JavaScript, and Linux/Unix. Experience with AWS a plus. 1-2 years of experience in a consulting environment or in a role that required working directly with external customers and stakeholders. Ability to work effectively and professionally with employees at all levels of a customer's organization Strong desire to grow technically and advance career towards leadership/management positions within the team. The compensation range for this role is $85,910 to $162,890. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Posted 2 days ago

Clinical Engineering Field Support Coordinator-logo
Clinical Engineering Field Support Coordinator
TrimedxLos Angeles, CA
If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. Everyone is focused on serving the customer and we do that by collaborating and supporting each other Associates look forward to coming to work each day Every associate matters and makes a difference It is truly a culture like no other- We hope you will join our team! Find out more about our company and culture here. The Clinical Engineering Field Support Coordinator II provides clerical and administrative support for Clinical Engineering. The Field Support Coordinator organizes and develops information and materials necessary for meetings, special projects, and reports and acts as a liaison between Managers and other leaders. This position acts as a resource and provides support for the Field Operations, provides database support, and professionally represents TRIMEDX in all interactions by demonstrating a commitment to the TRIMEDX vision, mission, and core values. This position is managed centrally from the Corporate Office. This position will be part of a Field Operations administrative support pool. A ticket system is used to track work requested by those in Clinical Engineering supported by the Field Support Coordinator Team. This position will support our West Coast region in a remote capacity. Candidates should ideally live in the West or Mountain time zones. Required Hours: 8 am- 5 pm Pacific Time (9 am- 6 pm Mountain; 10 am- 7 pm Central) Responsibilities Administrative Support Provide clerical and administrative support for staff Organize and develop information/materials necessary for meetings, special projects, presentations, and reports Interact with and provide support to all departmental infrastructure, including human resources, payroll, benefits, service operations, finance, and information technology Manage travel arrangements and expenses, as needed. Place orders for Indirect items in procurement system as outlined by TRIMEDX Supply Chain Perform additional support tasks: coordinate meetings (including QVRs and team meetings), calendar management, prepare documents, take notes/minutes, send reminders/responses, maintain files and records. Maintain documents: EOC Reports, QVR documents and minutes, and other documents as needed (Org chart/pictures) Schedule meetings as requested. Provide regional support for company sponsored events. Data Support Establish and maintain record keeping systems and processes Compile data for routine and special reports, utilizing Microsoft products including Word, Excel and PowerPoint to prepare spreadsheets charts and graphs, Utilize and work with various database software programs. Compile daily, weekly, and monthly reports. Act as a data resource and assist other departments, Managers and Directors as needed. Maintain RSQ data, including approving/updating primary and secondary PM Tech, reassigning workorders, updating Warranty Information (including start/end dates), updating ROTA, and additional items, as directed. Project Management Participate in obtaining information for various projects by contacting subject matter experts and resources at TRIMEDX and the hospital as required. Monitors compliance within various Divisional and TRIMEDX projects and tasks Coordinates and consolidates data collection and information requests, from Region(s) or System(s) All other duties as assigned. Skills and Experience Minimum 3 yrs office experience providing clerical and administrative support is preferred Experience in data management preferred Must be organized and able to communicate effectively (written or orally) Must be task oriented and able to complete assigned tasked on time Must be able to multi-task in support of the Field Operations Knowledge of Microsoft Office applications required Ability to manage time and set priorities amidst multiple tasks and deadlines Ability to work effectively with other team members Strong interpersonal and telephone skills Strong written and verbal communication skills Education and Qualifications High school or equivalent degree required; associates degree preferred #LI-Remote At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement. We embrace people's differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences. Visit our website to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter. TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace. Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.

Posted 3 days ago

Assistant Director, Transfer Student Support-logo
Assistant Director, Transfer Student Support
University Of ChicagoChicago, IL
Department College Dean of Students in the College About the Department College Dean of Students Job Summary The Assistant Director of Transfer Student Support is responsible for supporting the Director of the Office of Transfer Student Support in the development and execution of strategies and programs meant to help transfer students transition to the College, thrive upon arrival, build community, and be successful in their curricular, co-curricular, and extra-curricular endeavors. The dual focus of the role includes (1) offering individual support and (2) developing a comprehensive program to engage, track, and ensure success and community for transfer students. This role involves direct outreach and student support, working with the student advisory board, coordinating with various university offices, and event and program planning, management, and evaluation. Responsibilities Provides individualized and group support to transfer students and serves as a point of contact. Collaborates with academic advisers, college programming office, campus partners, and various offices across the College to develop and manage programs for transfer students, help build community, and foster transfer student success. Develops and manages targeted communications, newsletters, and website for transfer students. Develops trainings, workshops, and initiatives to enhance faculty and staff competencies in supporting transfer students. Coordinates with the programming and orientation office to develop and participate in transfer student specific orientation activities and onboarding from point of admission, college orientation events, and weeks of welcome in autumn quarter. Partners with Academic and Student Services to lead reporting and data analysis efforts to identify transfer student needs. Assists in the annual credit evaluation process for incoming transfer students as needed. Regularly updates the Director and College leadership on transfer facing programs. Participates in meetings, committees, and other groups to communicate information regarding services, programs, and other opportunities for student support. Participates in Orientation and Commencement activities each year as part of The College core programs. Solves problems in areas such as academic and administrative policy, student admissions, curriculum research and development, and budget development. Advises various campus-wide and program committees in various aspects of student life. Recommends process improvements for programs that relate to critical student-life improvement, including emergency management, accommodations for students with disabilities, and/or the administration of health care services and programs for students. Collaborates with academic divisions in educating students on safety issues. Interprets student disciplinary issues and prepares an annual university summary of disciplinary actions. Counsels students, parents, and staff in response to concerns, and handles complex situations including student crises. Performs other related work as needed. Minimum Qualifications Education: Minimum requirements include a college or university degree in related field. Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline. Certifications: -- Preferred Qualifications Education: Bachelor's degree in a related field. Master's degree in a related field. Experience: Minimum 2 years of work experience in a related job discipline. Background with transfer student retention and success strategies and familiarity with university structures and functions. Understanding of intersectional identities and diverse student needs. Technical Skills or Knowledge: Proficiency in Word, Excel, Outlook, and on-line organizational tools. Familiarity with Adobe graphic design/web development environments. Knowledge of best practices in supporting transfer students. Preferred Competencies Strong verbal and written communication skills including excellent editing/proofreading. Handle multiple concurrent projects with competing priorities. Attention to detail and meeting deadlines. A focus on building relationships and community through programming. Work autonomously, taking initiative and utilizing strong problem-solving skills. Maintain confidentiality/discretion at all times. Handle stressful situations. Critical thinking skills. Attention to detail. Creativity. Working Conditions Office environment. Some evening and weekend work. Fast-paced environment. Sit at a computer for 4-6 hours. Periodic walking to other campus locations. Application Documents Resume/CV (required) Cover Letter, which is to include your interest in this position (required) References Contact Information (3) (required) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application. Job Family Student Affairs & Services Role Impact Individual Contributor Scheduled Weekly Hours 37.5 Drug Test Required No Health Screen Required No Motor Vehicle Record Inquiry Required No Pay Rate Type Salary FLSA Status Exempt Pay Range $60,000.00 - $75,000.00 The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting. Benefits Eligible Yes The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook. Posting Statement The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Posted 30+ days ago

Support Center (Service Desk) Manager-logo
Support Center (Service Desk) Manager
Contact Government ServicesSeattle, WA
Support Center (Service Desk) Manager Employment Type:Full Time, Mid-level /p> Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Qualifications: Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science. Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Demonstrated experience re‐engineering or setting up service desks according to industry best practices. Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment. Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity. Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships. Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness. Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques. Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs. Demonstrated experience developing a customer care philosophy that ensures customer satisfaction. Demonstrated experience analyzing service desk performance through various statistical and reporting methods. Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy. Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $57,400 - $73,800 a year

Posted 30+ days ago

IT Instructional Technology & Desktop Support Specialist-logo
IT Instructional Technology & Desktop Support Specialist
Cornell UniversityIthaca, NY
IT Instructional Technology & Desktop Support Specialist Visa Sponsorship is not available for this position. About the Cornell SC Johnson College of Business Our College: Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly. About the Team The SC Johnson College of Business Information Technology (IT) department plays a critical role in the success of the College by providing the technology and systems required to fulfill the mission. Our team members collaborate and partner with customers, IT@Cornell, top peer business schools, and vendors to solve problems, provide innovative and valuable business solutions, and share knowledge and resources across the campus. The intimate knowledge of the business functions of the college, the IT department's collaborative personal relationships with the customers and the pride in what they do helps to set them apart. The department enhances the ability for college personnel to do their jobs effectively and make their lives easier and more productive by providing flexible and user-friendly technology solutions which are helpful and provide a positive user experience. The department is agile and responds quickly as the priorities and needs change. The IT department believes in an ongoing investment in strengthening the team, in professional staff development and continually improving workplace satisfaction. The Opportunity While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. This Position As part of the SC Johnson College of Business IT team, this position reports directly to the Associate Director of Instructional & Collaborative Technologies with a dotted line reporting relationship to the Associate Director of Client Services. It is a dual role that is responsible for providing essential audio-visual support in classrooms and conference rooms as well as end-user support and maintenance for our desktop computing environments. This role will be primarily based at our Breazzano Family Center for Business Education but may need to flex to other SC Johnson College of Business locations on occasion. What We Need Required Qualifications: Bachelor's Degree or equivalent combination of education and experience with two (2) to four (4) years of relevant desktop support and/or Audio Visual (AV) experience. Strong skills in computer hardware/software support. Excellent customer service and a high degree of responsiveness and problem-solving skills are a must. Strong verbal and written communication and interpersonal skills. The ability to work in a team, or independently, completing tasks in a timely manner. If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't. Preferred Qualifications: Bachelor's degree in computer science with a minimum of five (5) years of desktop support and administration for PC's/Mac's. Experience with hardware/software support in a computer lab environment. Application Information: A Cover Letter and Resume are required for further consideration for this position. When applying through our system, please remember to attach your application materials (Cover Letter and Resume) in PDF format. Visa Sponsorship of any kind is not available for this position. Relocation assistance will not be provided for this position. What We Offer Rewards and Benefits Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell. Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell. Cornell is an equal opportunity employer. For more information click here. University Job Title: Instructional Tech Spec II Job Family: Information Technology Level: E Pay Rate Type: Salary Pay Range: $64,804.00 - $75,312.00 Remote Option Availability: Onsite Company: Endowed Contact Name: Maria Avila Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at accommodations@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2025-05-19

Posted 1 week ago

Regional Support Pharmacist-logo
Regional Support Pharmacist
Humana Inc.Plantation, FL
Become a part of our caring community and help us put health first The Regional Support Pharmacist dispenses medications and other pharmaceuticals, administers Immunizations and supervises Pharmacy Technician(s) on duty. The Regional Support Pharmacist's work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Regional Support Pharmacist will be scheduled in the region to support the Retail Pharmacies The Regional Support Pharmacist Prepares and maintains all necessary records on prescriptions, patient charges and inventory. Provides information to the patients and members on drugs and pharmaceuticals. Directly interacts with the patients. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Administers Immuniztions Use your skills to make an impact Schedule: Per Diem as needed, can work typical operation hours 8:00am-5pm EST (can work up to 40 hours per week depending on business need) Required Training Schedule: 2 weeks of training M-F 8:30am-5pm EST. Required Qualifications Bachelor's degree 5 or more years of technical experience 2+ years of Retail Pharmacy experience Must have an active Pharmacist license in in the state of Florida Must have Certification on their Florida License to be able to administer immunizations This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Stand for extended periods Frequently required to walk Frequently reach with hands and arms Frequently bend Frequently lift and/or move up to 25 lbs. Strong written and oral communication skills Must be willing and able to cover shifts at Pharmacies in Deerfield Beach, FL and Plantation, FL Preferred Qualifications PharmD. Bilingual (Spanish/English) Ability to cover shifts in West Boca Raton and Pembroke Pines on a very limited basis Scheduled Weekly Hours 16 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $104,000 - $143,000 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident. About Us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Posted 1 week ago

Family Support Counselor (N. Tahoe /Truckee Region)-logo
Family Support Counselor (N. Tahoe /Truckee Region)
North Valley School - SonomaTruckee, CA
Pay Range: $21.51 - $29.58 Bilingual Pay: $1.92/hr Education Pay: $2.00 - $3.00/hr Why Victor? Learning Organization: Victor provides the best training for new grads and clinicians looking to begin their career! Leadership Development: Victor provides employees leadership training and promotes within! Many of our executive leadership team have been promoted from entry-level positions! Reimbursements: Victor provides reimbursements for license registration fees, CEUs, travel, internet/cell phone usage and more! Loan Forgiveness: Victor employees can apply for Public Service Loan Forgiveness! Benefits: Low cost Medical, Dental and Vision Life Insurance plan for employee and family 8 Paid Holidays, PTO and Sick pay Retirement Savings Plan (403B) 100% Employer Funded Retirement Plan Employee Assistance Program Mileage Reimbursement Verizon Wireless Discount Employee Referral Bonus Program Flexible Community-Based Schedules Job Summary: Under the direct supervision of the assigned Supervisor, the Family Support Counselor has responsibility for providing support services to individuals and families as identified in the designated program and/or individualized plan. Essential Functions: Provides individual and family support services in accordance with the individualized plans. Services may include: providing referrals, advocacy and support to individuals and families (clients), linkage and case management services, support groups, educational services and support, transportation, home management assistance, recreational activities, and behavioral interventions and management, etc. Able to effectively engage and develop relationships with appropriate boundaries with assigned clients. Effectively manages a flexible community based schedule. Completes all required documentation according to Agency and program standards within required time constraints. These may include: client contact forms, CANS, service activity summaries, data tracking, daily progress notes for all mental health services provided, mileage documentation, and other administrative duties, etc. Is an active member of assigned treatment teams. Assumes assigned responsibility within the team in accordance to program needs which may include operating effectively within a Teaming Model and act as a liaison with other community agencies and resources. Meets Agency service percentage standard reflecting expected time spent with clients, if applicable. Completes other assigned program operational tasks in accordance with supervisory directives. Minimum Required Education and Experience: Must possess a high school diploma/GED and two years' experience working with children, youth, adults and/or families preferred. Position/Program Requirements: Must possess a reliable mode of transportation to travel to assigned client homes, schools, offices, etc. If personal vehicle is the mode of transportation, must meet Agency's driving requirements. Must be physically and mentally fit in accordance with the Agency's Personnel Policy: Physical Fitness Standards and Examinations. Must be willing to complete a Tuberculosis (TB) and drug screening test. Must be willing to complete a personal background investigation conducted by the State of California.

Posted 30+ days ago

Cross River logo
Avp, Enterprise Systems Support (Helpdesk Manager)
Cross RiverFort Lee, NJ
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Job Description

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world's most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker's list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple - our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

An End User Services Manager who can lead the global IT End User Services function that includes the service desk team, desktop engineering, enterprise application administration, and telephony among other user-focused technology.

Responsibilities:

  • Collaborate with internal business units including Procurement, Facilities, IT Security, IT Infrastructure, and more as appropriate

  • Manage full user lifecycle including onboarding, equipment provisioning, enterprise applications, user deprovisioning, and equipment retrieval and sanitizing, including:

  • Desktops/laptops

  • iOS devices

  • Application packaging and distribution processes

  • Enterprise printing services

  • ITSM Tools

  • Oversee the daily operations of the global IT service desk, ensuring timely and proactive resolution of IT support requests

  • Executive support services

  • Oversee the end user engineering function including:

  • Enterprise applications administration such as Office 365

  • OS upgrades, application packaging, OS and application patching

  • Telephony, conference room equipment, and other collaboration technology

  • Remote access including VDI, enterprise browser, and mobile device engineering

  • Implement and maintain ITIL best practices and service management frameworks to improve service quality and efficiency

  • Develop and monitor key performance indicators (KPIs) to assess and enhance team performance

  • Collect feedback from end-users to improve service delivery and user experience

  • Ensure a high level of customer satisfaction by maintaining service excellence and serve as a point of escalation for the most critical issues

  • Stay on top of the latest developments in desktop hardware, software, and services provided by vendors, and recommends upgrades and alternatives to more effectively meet business need

  • Identify and drive initiatives for process improvements to streamline operations, increase productivity, and enhance service levels

  • Prepare and present regular reports on service desk performance, end user technology trends, and areas for improvement to senior management

  • Manage both incident and problem management processes, ensuring root cause analysis and effective resolution

  • Train and mentor team members, continuously improve support processes, and provide guidance to ensure efficient issue resolution and white glove service

Qualifications:

  • Bachelor's degree required
  • Experience with automation and scripting technologies (such as PowerShell, Ansible, or Terraform)
  • 10+ years of work experience in a related role; previous experience at a global organization a plus
  • Seasoned people manager with track record of building and cultivating high-performing global teams
  • A proven manager and team leader who is detail-oriented, organized, and thinks strategically, with the ability to delegate and collaboratively resolve issues
  • Client-focused mindset with the ability to interact confidently with colleagues at all levels within the organization and with varying degrees of technology competency
  • Experience and competency with Microsoft Windows and Office applications, iOS, Video Conferencing, Office365, Azure, Mac OS, Mobile Device Management, software application packaging, and remote support experience a plus
  • Ability to work in a fast-paced environment and retain professionalism and accuracy
  • Strong attention to detail with the ability to be proactive, solve problems, think ahead, and multi-task daily
  • A strong work ethic and 'can do' attitude: motivated, flexible nature, team-player spirit, ability to maintain composure at all times
  • Strong comfort and experience liaising with internal and external contacts at all levels
  • Excellent written and oral communication
  • Willing and able to travel up to 15% based on the needs of the team and the business required

#LI-TP1 #LI-Hybrid #LI-Onsite

Salary Range: $140,000.00 - $160,000.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.