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Senior User Support Specialist II-logo
Senior User Support Specialist II
Contact Government ServicesArlington, TX
Senior User Support Specialist II Employment Type:Full Time, Senior-level /p> Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. 4+ years demonstrated ability to set up and disable Zoom.gov accounts. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). Demonstrated ability to resolve issues with Zoom. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: Must have an undergraduate degree. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. Must be a US Citizen upfront. Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $72,895 - $105,293 a year

Posted 30+ days ago

User Support Specialist-logo
User Support Specialist
Contact Government ServicesRockville, MD
User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $59,084.48 - $75,965.76 a year

Posted 30+ days ago

IT Support Technician-logo
IT Support Technician
FlexAustin, TX
Job Posting Start Date 06-13-2025 Job Posting End Date 07-07-2025 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary Summary: The "Technician, IT Support" will be based in ……., reporting to …… This role will be In charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets. Responsibilities: Performs the installation, repair, and preventative maintenance of personal computer and related systems. Configure cellular phones for end users to meet corporate specifications Assists in determining suitable software to meet user requirements. Manage required supplies for printers (not to include paper). Install software, patches, and updates on desktops, laptops. Keep accurate tracking of all assets supported by Deskside. Maintains PC assets in both a physical and logical manner and maintain its accurate tracking. Provide 1st line technical support for end-user's computers hardware and software, printers, and its network connectivity. Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user's computers. Assist Network Administrator/Analyst to troubleshoot end-users' network-related issues. Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops. Performs image builds for use on all desktop and laptops. Qualifications: An associate degree is preferred or equivalent experience and training. Typically requires familiarity with desktop systems and peripherals. General knowledge of PC architecture (hardware and software). Exposure to Windows 10,11. Mac OS, Android and IOS, Knowledge of imaging processes used for deployment of PCs in standard environments. Adherence to prescribed helpdesk procedures. Troubleshooting and problem-solving skills. Microsoft Certified Systems Engineer a plus. Scope and impact are limited to specific work area. Proactively assists supervisor in reaching goal/targets of line or department. Normally receives general instructions on routine work, detailed instructions on new assignments. What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Job Category IT Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Posted 3 days ago

Product Specialist - Hvac Technical Support-logo
Product Specialist - Hvac Technical Support
FergusonNewton, MA
Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We are currently seeking to fill an immediate need for a Residential HVAC Product Specialist. As a Product Specialist, you will provide technical product support to our outside sales and field partners for Residential HVAC products. If you have prior technical experience with Residential HVAC Equipment, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization. This is a remote role that will support the New England District. Our ideal candidate must be in EST time zone. Responsibilities: Assist dealers in troubleshooting service and installation problems over the phone daily Maintain daily call log of customer interactions Provide outside field service customer support on job sites Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times Provide technical product knowledge and product training virtually and in-person to customers and internal associates Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager Assist with filing warranty claims Attend trainings to become Trane/American Standard Field Service Representative (FSR) Become a Mitsubishi Diamond Service Group member (DSG) Other duties as assigned by Manager Qualifications: 5 + years of Technical HVAC Experience. Either in Service, Install or Technical Support EPA Certification and other HVAC licenses strongly preferred Experience with Trane/American Standard and Mitsubishi residential HVAC products, strongly preferred Willing to answer technical support phone calls most days Provide Technical Training in-person and virtually Ability to quickly find product information to assist technicians on the phone or on the jobsite Be able to provide top notch customer service Strong proficiency with computer and software programs, including all Microsoft Applications Ability to communicate technical information to technical and non-technical customers and associates Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests Proven time management and organizational skills Detailed and able to maintain a high level of accuracy Self-starter, creative problem solver, and self-sufficient Ability to travel within New England to job sites, branches and corporate offices as required At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! Pay Range: $4,743.90 - $10,436.80 Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Posted 1 week ago

Support Teacher-logo
Support Teacher
Primrose SchoolPlano, TX
Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Build a brighter future for all children. Teaching is more than a job. It's an opportunity to foster curiosity, creativity and compassion in children-all while helping them develop a lifelong love of learning. As a Support Teacher at Primrose School of Plano at Deerfield, you'll help to create a fun, safe environment for little ones as they explore and learn through purposeful play that nurtures their social, emotional, cognitive, creative and physical development. Make a difference every day. Spend your days building genuine relationships with each child. Help children explore the world, improve their motor skills and grow their vocabulary. Work with your co-teacher to implement the lesson plans from the research-informed Balanced Learning curriculum. Maintain a well-kept classroom that encourages children to create, explore and make decisions with confidence. Discover what works best for each child as you teach them about the world around them. Get everything you need to give children everything they need. At Primrose School of Plano at Deerfield, you bring the passion, and we'll give you all the tools and training to be successful. Our Balanced Learning approach was developed with early learning experts. It provides clear daily plans so you can focus your time in the classroom on forming connections with the children-and spend your time outside of school focused on yourself. Classrooms come fully stocked with everything you need, and our supportive Leadership Team works every day to create a safe, healthy environment and a culture where all children and team members can thrive. And if that's not enough, just wait until you help a child learn something new and see their face light up with excitement. Let's talk about building a brighter future together.

Posted 1 week ago

Administrative Support - Pagosa Springs #193-logo
Administrative Support - Pagosa Springs #193
Les SchwabPagosa Springs, CO
Job Description: Sales & Administration (Clerical & Sales Support) The Sales & Administration position is responsible for performing Administration duties related to store accounting and operations, assisting in the sales of tires and wheels to customers, providing excellent customer service and completing work according to company policies, procedures, and the Code of Conduct. Primary Responsibilities: Greeting customers; discussing customer needs and answering questions related to merchandise, vehicle repairs, and other issues; providing product and service quotes and referring customers to other qualified employees as necessary. Assists in store accounting and bookkeeping procedures; assists in the administration of Les Schwab credit program; assists with store inventory; and picking up merchandise and parts as required. Provides excellent customer service; promotes store sales; asks questions to identify customer wants and needs; refers customers to other qualified employees as necessary. Experience: Les Schwab offers opportunities for a variety of skills, with on-the job training. Qualifications: Valid driver's license; excellent customer service skills and the ability to work in a rapid pace environment; occasional lifting up to 20 pounds; continuous standing and walking Pay and Benefits: $16.00 - $23.75 For full time positions after eligibility criteria are met, benefits include: Quarterly Bonus Medical, dental, vision, and life insurance Company-funded retirement plan Paid time off Short- and long-term disability Employee discount Tuition Assistance Benefits are subject to change at any time and governed by plan documents and Company policy. Higher minimum wage applies in applicable locations.

Posted 30+ days ago

Direct Support Professional: Thurs-Fri 3Pm - 11Pm; Sat 9Am-11Pm-logo
Direct Support Professional: Thurs-Fri 3Pm - 11Pm; Sat 9Am-11Pm
ChimesFairfax, VA
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Set Pay Rate: $21.53 per hour Core Responsibilities (Applicable to All DSP Roles) Provide direct support and supervision to individuals to ensure safety, engagement, and well-being. Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation. Implement and follow individualized care plans, supporting each person's goals and skill development. Administer medications accurately and in compliance with agency policies and regulations. Ensure a safe, clean, and organized environment, adhering to health and safety protocols. Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation. Maintain accurate documentation of daily activities, progress, incidents, and other required reports. Foster community integration by facilitating participation in activities, events, and social interactions. Maintain open communication with supervisors, team members, and external service providers. Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations. Work a flexible schedule, including evenings, weekends, and holidays, as needed. Treat all individuals with dignity, respect, and kindness. Role-Specific Responsibilities Day Program DSP Engage individuals in structured activities that promote learning, socialization, and skill development. Monitor and support individuals throughout the day, ensuring active participation in program activities. Transport individuals to and from program activities and community outings. Collaborate with the day program team to enhance service delivery and improve outcomes. Residential DSP Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking. Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences. Monitor and report any health concerns, ensuring medical appointments are scheduled and attended. Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care. Floater DSP Adapt to different home and program environments, providing coverage as needed. Be flexible and responsive to staffing needs, traveling between various locations as assigned. Ensure consistency in care and documentation across different program sites. Remain awake and alert during overnight shifts, conducting scheduled safety checks. Requirements Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred. Certifications: Must obtain and maintain active certifications in: Certified Medication Technician (CMT) CPR/First Aid Mandt (or other crisis intervention training) Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential. Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team. Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks. Other: A valid driver's license and an acceptable driving record as determined by agency policies. Additional Information DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge. This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect. Work schedules may vary and can include evenings, weekends, and holidays to meet program needs. What's in it for you? Total Rewards Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" Discounts on Verizon mobile service And More! #CDV302

Posted 3 weeks ago

(Remote) Support Analyst-logo
(Remote) Support Analyst
Harris Computer SystemsAllen, TX
Are you ready to dive into the dynamic world of Support Analysis? Here at Cayenta; a division of Harris, support calls are an exciting puzzle, typically falling into one of three thrilling categories: Application issues, Environment and Database issues, and IT/Communications issues. As a Support Analyst, your focus will be on the intriguing realm of software application issues. This is your chance to deepen your expertise in the solutions used by our CIS customers. Whether you're in Canada or the United States, we're looking for talented individuals like you to join us remotely. Embrace the challenge and become a pivotal part of our support team from wherever you are! This remote role welcomes candidates anywhere in Canada and the US. What your impact will be: Provide timely and thorough resolution to customer issues. Monitor the support call queue and take ownership or re-assign new tickets. Interact with a range of internal departments (Environment Specialist, R&D, other analysts, etc.) for issue escalation. Assist in the problem solving of data, architecture, and interface issues. Respond quickly to customer calls and provide frequent updates so customers know their problems are being addressed. Develop a deep understanding of the functional and technical features of our applications and use this knowledge to address application-related issues and questions. Provide recommendations to customers and Product Management to prevent recurrence of the issue. Understand the support services agreement to know when requested services are outside the support agreement terms. Provide suggestions on enhancements to the product or process. What we are looking for: A University degree or technical college degree in computer sciences, software engineering, software development or related field is preferred. Experience delivering solutions, services and/or support to the utility industry is preferred. Experience with Customer Information Systems preferred. Customer Support Qualifications Familiarity and experience in a Customer Support environment. Excellent client communication skills. Ability to manage and shape customer expectations. Ability to work on multiple initiatives and/or support tickets simultaneously. Strong analytical problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively. Ability to work independently, be flexible, be self-motivated and be a team player. Utility industry experience is preferred. Technical Qualifications Software experience in applications based in at least one of the following is preferred: Java, SQL, PL/SQL, Uniface, Web technologies (Node.js, Angular, JavaScript, JSP). What we can offer: 3 weeks' vacation and 5 personal days Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment Employee stock ownership and RRSP/401k matching programs Lifestyle rewards Remote work and more! Compensation Range: 50K-75K About Cayenta: Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success. About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses. #LI-DNI

Posted 30+ days ago

Intern - Client Support Specialist - Emergency Relief-logo
Intern - Client Support Specialist - Emergency Relief
Frederick Memorial Healthcare SystemFrederick, MD
Job Summary This position will diagnose and resolve more advanced hardware, software, and network issues. You'll collaborate closely with other IT teams, escalate tickets as needed, and ensure the stability and functionality of our IT systems. Your expertise will contribute to the efficient operation of our organization's technology infrastructure and the delivery of top-notch support services to our users. Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior. Example of Essential Functions: Responding to user inquiries and providing technical assistance via phone, remote access software, email, or in-person to resolve hardware, software, and network issues. Diagnosing and resolving basic hardware and software problems, including desktops, laptops, printers, and peripherals. Assist Client Support Technicians with troubles related to fixing IT issues A key player with the installation, configuration, and deployment of computer systems, operating systems, and software applications. Performing advanced hardware maintenance tasks such as cleaning, replacing components, and upgrading memory or storage. Key player in the installation of software updates, patches, and security fixes to ensure system stability and security. Providing support for IT projects, such as hardware upgrades, software deployments, and system migrations, under the guidance of the Client Support Coordinator. Collaborating with team members and other departments to resolve technical issues and communicate effectively with users regarding the status of their requests. Entering patient rooms and clinical areas to provide IT support, ensuring that healthcare professionals have access to necessary technology and resolving any technical issues that may arise in these environments while adhering to hospital protocols and regulations. All other necessary duties or job functions as assigned by Client Support Coordinator or Technical Services Supervisor. Required Knowledge, Skills and Abilities: Understanding of computer components, architecture, and hardware configurations. Knowledge of various operating systems, including Windows, IOS and their functionalities. Familiarity with common software applications, productivity suites, and specialized industry-specific software. Understanding of network protocols, topologies, and technologies such as Ethernet, Wi-Fi, VPN, and firewalls. Knowledge of antivirus software, encryption methods, access control mechanisms, and security policies Basic understanding of virtualization concepts and virtualization platforms such as Citrix or VM Familiarity with cloud computing concepts, services, and platforms such as Azure Ability to quickly learn new technologies, adapt to changes in IT environments, and troubleshoot unfamiliar issues. Effective time management skills to prioritize tasks, manage workload efficiently, and meet deadlines. Collaboration skills to work effectively with other IT team members, departments, and external vendors to resolve technical issues and achieve common goals. Strong attention to detail to ensure accuracy in documentation, configurations, and troubleshooting procedures. Professional demeanor and ethical conduct in handling confidential information, interacting with users, and representing the IT department. Commitment to ongoing learning and professional development to stay updated with emerging technologies and industry trends. Hours: Monday-Friday, 9:00am-2:00pm Pay rate: This position is to be paid by TechFrederick. The pay will be $300/week for 10 weeks. There are no benefits offered with this position.

Posted 5 days ago

Legal Support Assistant-logo
Legal Support Assistant
Burr & Forman LLPGreenville, SC
The Greenville office of Burr & Forman, LLP, a dynamic, service-oriented law firm, seeks a full-time Legal Support Assistant to join our growing team. Major responsibilities include reception, courier and general office assignments working directly with attorneys and legal staff. KEY CONTRIBUTIONS Provide reception coverage greeting clients and visitors. Schedule and manage conference room reservations and setups. Notify building security of visitors and clients. Order catering for practice group meetings, office meetings and monthly celebrations; order flowers and gifts for special occasions. Inventory office and kitchen supplies regularly and order/restock as needed. Empty recycle boxes at designated times. File court documents and perform courier runs to bank, post office, client offices or other law firms. Pick up/take mail from or to post office; distribute mail and local hand deliveries within office. Prepare outgoing, certified and overnight mail. Assist attorneys and other team members with administrative functions, including opening and closing files, preparing routine letters, mailings, spreadsheets, and copying. Enter and/or edit time and billing of attorneys and timekeepers. Enter and/or edit expenses of office and designated attorneys; organizing receipts and prepare expense reports and request for reimbursement. Reconcile the office credit card in Chrome River. Assist with setup/moving of IT and video conferencing equipment. Assist with orientation and training setup for new attorneys and staff. Other responsibilities as requested. THE ESSENTIALS Associate's degree or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and/or training; or equivalent combination of education and experience. Professional appearance and demeanor with commitment to providing exceptional client service. Highly organized, detail-oriented, proactive with a desire to take ownership as a contributing member of the team. Ability to balance competing priorities and work effectively in a fast-paced environment, exercising patience and professionalism during stressful situations. Strong verbal and written communication skills. Proficient in Microsoft Word and Outlook. Must have a dependable vehicle, clean driving record, valid driver license, proof of liability insurance, and the ability to walk extensively and to lift up to 35 pounds. ADDITIONAL INFORMATION Burr & Forman is committed to our clients, our colleagues, and our communities. To deliver the highest client service, we recruit the best people and invest in their success. We are active leaders in our local communities and seek to grow and nurture strong relationships with our clients, colleagues, and local communities. It's the Burr way. If our commitment and values align with yours, please consider joining our team. Burr & Forman LLP provides a wide range of benefits designed to support our employees and families including comprehensive health insurance, dental and vision insurance, group term life and disability insurance, a 401(k) retirement plan and retirement planning services, paid time off, and free wellness and mental health services among other benefits. The salary range for this position reflects a reasonable estimate of the range of compensation. Actual compensation is based on a number of factors, including but not limited to, education, work experience, geographic location, skills and competencies, industry knowledge, job responsibilities, market considerations and other business considerations. Equal Opportunity Employer Burr & Forman is an equal opportunity employer and is committed to recruiting, hiring, developing, and promoting lawyers and staff without regard to age, race, color, religion, sex, gender, national origin, sexual orientation, military and protected veteran status, gender identity or expression, transgender status, sex stereotyping, pregnancy, genetic information, disability, or any other protected characteristic. Please view Equal Employment Opportunity, E-Verify, and other related posters at www.burr.com/careers/working-at-burr.

Posted 30+ days ago

Sr. User Support Specialist-logo
Sr. User Support Specialist
Contact Government ServicesUrbana, IL
Sr. User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,965 - $109,728 a year

Posted 30+ days ago

Store Support Teammate-logo
Store Support Teammate
The BuckleWoodbury, MN
Summary The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise. Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Monitor and recognize security risks and thefts, and know how to prevent or handle these situations. Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers. Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks. Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities for this position. Part-time Benefits Benefits Available (after applicable waiting period): Teammate Discount Performance Bonuses Employee Assistance Program 401(k) (subject to additional requirements) Paid Sick Time (where required by state) Education and/or Experience No prior experience or training. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Posted 30+ days ago

Field Operations Support Assistant (Part-Time)-logo
Field Operations Support Assistant (Part-Time)
Service Corporation InternationalPrattville, AL
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. JOB RESPONSIBILITIES Prepares death certificates, prayer cards and related documents Completes required permits and or certificates Prepares and processes Veteran's Paperwork Prepares marker monument placement paperwork Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules Prepares and distributes daily schedules, reports, and documents Receives and processes payments and contracts Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers Orders office supplies Oversees the processing of installation orders to grounds and maintenance departments Processes accounts payable transactions Assists with the preparation of obituaries Assists Location Management, Sales, Family Service Counselors and payroll as needed Acts as backup to Receptionist Greets family members and friends Communicates client family's needs promptly and accurately to the appropriate staff member Conveys a sense of concern and empathy with client family members at all times Responds to customer inquiries via telephone, internet and in person Maintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education High School or equivalent Experience 1 - 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality Postal Code: 36067 Category (Portal Searching): Administration and Clerical Job Location: US-AL - Prattville

Posted 3 days ago

Bob's Squad Sales Support Associate-logo
Bob's Squad Sales Support Associate
Bob's Discount FurnitureRockville, MD
Bob's Squad Support Associate Part Time and Full Time Opportunities Job Summary The primary function of a Bobs Squad Support Associate is to represent Bob's Discount Furniture and its products with honesty and integrity while providing exceptional support to guests through all stages of their journey. The goal of the Sales Support Associate is to support the omnichannel experience and to identify root causes of issues to assist stores efficiently in a timely manner. Who We Are At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states. How We Will Support You At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more. Benefits & Perks- We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer: Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday 401(k) Profit Sharing Plan with a Generous Company match! Pet Insurance to help keep your furry friends happy and healthy Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well! Financial Planning, Voluntary Legal Benefits and Wellness Plans We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day! Additional Employee Discounts through the "Hays Perks discount program" offering hundreds of online discounts from your favorite merchants. And so much more! Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun. DIVERSITY IS A CORE VALUE AT BOB'S At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers. Responsibilities Be consistently positive, enthusiastic, and respectful in all interactions with guests and co-workers. Accurately and honestly represent all company policies, products, and services, to help the store reach quantitative goals the "BOB'S WAY," bringing his positive image and energy into all service situations. Update guest orders into the system accurately and completely across all store locations using BobsBoost. Accurately process payments; be responsible for security of cash and other legal tenders in the store and on the phone. Ensure the company's assets are properly cared for and in good working condition. Answer national incoming calls and respond to guest queries in a timely and courteous manner. Stay well informed about Bob's products, pricing and policies. Assist guests in using the most appropriate Bob's systems. Maintain guest communication on all national open orders and communicate status with guests. Provide communication and guidance along the guest journey from pre-purchase to the day of delivery. Follow up and complete all training and tasks, including but not limited to, e-learnings and daily tasks assigned by the company and managers. Execute all behavioral and operational standards per company policies, procedures, and processes. Arrive to work on time dressed according to the Dress Code Policy on scheduled days, which includes being able to work weekends and major holidays per the company's scheduling guidelines and Dress Code Policy. Support all company initiatives as directed by Bobs Squad Management or company. Attend and constructively participate in all scheduled meetings, workshops and training sessions. Ad hoc assignments that support the instore sales function, that include the CPU instore process The list of responsibilities is not intended to be all-inclusive as there may be other duties assigned. Required Qualifications Flexibility to work a retail schedule that includes nights, weekends, and holidays. Ability to effectively use technology and learn new technologies. Effective cash handling skills. Effective verbal and listening skills. Interpersonal and human relations skills. Global call center experience. Proven analytical and problem-solving skills. Ability to use sound judgment and decision making. Preferred Qualifications Retail background Sales experience Customer Service experience Physical Requirements Ability to stand and walk. Ability to complete seated work at a desk Ability to answer the phone and utilize a computer. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay starting at $16.63 per hour It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Posted 30+ days ago

Senior HPC Technical Support Engineer - Ethernet-logo
Senior HPC Technical Support Engineer - Ethernet
NvidiaWestford, MA
We are seeking a motivated Senior HPC Support Engineer - Ethernet, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues. As a member of our Technical Support team, you are a meticulous, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues. What you will be doing: Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our AI End-to-End Solutions. Responding to customer product support inquiries via telephone, email, or conference calls and occasional site visits Resolving customer issues during installations, operation, maintenance or product application or interoperability with other vendors Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.. Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements. What we need to see: 5+ years in providing in-depth Customer Support and debugging for hardware and software products. Profound knowledge and experience with Linux OS including System Administration and Networking (LFCS / RHCSA) Understanding of networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level. Configuration and operational expertise with network switch/router platforms (i.e. Cumulus Linux, SONiC, IOS, JunosOS, EOS). Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools. Expertise with Data Center Virtualization (VMWARE, Docker, Kubernetes) concepts and trends. Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances. Strong organizational skills and communication skills Adoption of AI Tools such as Cursor, Gemini, ChatGPT, Copilot, Glean, etc. in your daily work routine Four-year degree from an accredited University, College in Computer Science, or Electrical or Computer Engineering (or equivalent experience) Ways to stand out from the crowd: Knowledge and working experience with the following: Experience in solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts Linux and Networking Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS Shell Scripting (Python, bash, Ansible, yaml, etc…) Effective and thorough troubleshooting and debugging methodology The base salary range is 108,000 USD - 201,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Posted 4 days ago

Medical Laboratory Scientist - Technical Support Specialist-logo
Medical Laboratory Scientist - Technical Support Specialist
Diagnostica StagoBox Elder, SD
Ideal candidates will be located within the area of Sioux Falls, SD. Summary: The Technical Support specialist is responsible for providing the highest level of support and service to our customers for the complete STAGO line of products (instruments, reagents and digital products) within a specified territory, but not limited to that territory. Provides support to Sales as requested to assist in the Pre- and Post-Sale activities to maintain customer satisfaction. Essential Duties & Responsibilities Demonstrates the highest level of product knowledge to support both internal and external customers. Completes method verification for all instrument purchase orders to ensure the system(s) are brought live in an efficient time period to meet the customer's expectations. This includes all the Stago products, instruments, reagents and digital products. Completes lot conversions as requested and verified by contract commitments for new reagents in an efficient time period to meet the customer's expectation. This can be on site or remote with a focus for the customer to use the middleware Accreditation tools. Works within the team to solve problems for internal and external customers including but not limited to: instruments, reagents and digital products as needed following Stago's escalation SOP. Provides support to Sales when performing live lectures, demonstrations or evaluations to ensure that Stago is positioned to best meet the customer expectations to win the new contract or renew the existing one as requested. Utilizes materials provided on My Personal Space, Marketing Share File, as provided by Marketing for all Stago product lines as well as competitors. Messaging will be consistent to drive the Stago brand. There is no developing your own PowerPoints, if you feel there is a need for something missing send to Director TSG. Maintains contact with the customers within assigned territory on a regular basis, but ensure that any travel to another territory the follow up is efficiently transitioned to the local teams. Utilizing CRM to record all customer activities in real time so that reports can be pulled at month end. Maintain CRM data so it is current, contacts should be reviewed each time you go into the account. Any changes to account name, address or instrumentation you must complete the proper paperwork and submit to Sales Admin. Provide to customers only the most current CLSI SOPs as developed by Training. Performs customer on-site evaluations/demonstrations/lectures as requested. Furnishes leads to the Sales Team upon technical calls and interactions with existing client base to expand current testing menu or upgrade instruments. Supplies appropriate telephone support. Works on special projects as assigned by management. Education and Requirements: Bachelor's degree in related field from four-year college or university or equivalent required. MT(ASCP) Certification or equivalent strongly preferred. Minimum of five years' experience as a medical technologist with coag exposure; prefer experience with Stago products Current driver's license is mandatory. More than 80% travel based on territory and company needs, including overnight stays and air travel. Bilingual in English and Spanish preferred. Skills: To perform this job successfully, an individual should be familiar with Excel and Windows Office Suite Applications. Ability to write and deliver effective and persuasive technical and non-technical presentations to senior management, sales and service staffs, and customer representatives. Ability to work with mathematical concepts such as fractions, percentages, bias, ratios and proportions to practical situations. Ability to apply clinical knowledge to data analysis. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions. Ability to deal with non verbal symbolism (formulas, scientific equations, graphs, etc.). This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as defined by customer requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Posted 3 weeks ago

Sr. Support Center (Service Desk) Manager-logo
Sr. Support Center (Service Desk) Manager
Contact Government ServicesAtlanta, GA
Sr. Support Center (Service Desk) Manager Employment Type:Full Time, Mid-level /p> Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Qualifications: Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science. Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Demonstrated experience re‐engineering or setting up service desks according to industry best practices. Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment. Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity. Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships. Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness. Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques. Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs. Demonstrated experience developing a customer care philosophy that ensures customer satisfaction. Demonstrated experience analyzing service desk performance through various statistical and reporting methods. Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy. Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $73,800 - $106,600 a year

Posted 30+ days ago

IT Support Engineer-logo
IT Support Engineer
KayakConcord, CA
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business. As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world. KAYAK is looking to grow their US IT Support Team! An IT Support Engineer will be a member of the team responsible for configuring and supporting end user computers and corporate IT services at KAYAK.com, a worldwide leader in Internet travel search. This is a phenomenal opportunity for the right candidate to gain hands-on experience in a dynamic Internet company. The ideal candidate is motivated by new challenges, collaborative and effectively communicates in a distributed team environment. This role will be required to rotate working in our two Massachusetts offices (Cambridge & Concord) 4 days per week. In this role, you will: Provide support to on-site and remote KAYAK employees. Monitor the ticket queue and resolve requests in a timely manner. Support onboarding and offboarding processes (computer setup, orientation, and computer retrieval, etc.). Support and maintain office hardware such as video conferencing equipment, printers, and TV digital signage. Assist with IT asset and endpoint management (MDM administration, computer procurements, deployments, repairs, and recycling). Maintain and create internal process documentation in our knowledge base. Provide technical support for company-wide meetings and events. Participate in company-wide IT projects and initiatives. Please apply if you have: 3+ years of experience in IT Support or similar role. User-focused approach with a problem-solving mentality. Strong troubleshooting knowledge of Windows and Macs. Strong multitasking and prioritization ability. Good communication and interpersonal skills. Knowledge of IT Security standard processes. Knowledge of networking basics (Wi-Fi, IP addressing, DNS). Experience with the following: Google Workspace Apps and Admin Console Okta Administration JAMF and Intune Freshservice Ticketing System Slack Administration Windows Active Directory (users and computers) Terminal, Powershell, or scripting languages Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to HeadSpace Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) No meeting Fridays Paid parental leave Generous paid vacation+ time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousand of on-demand e-learnings Travel Discounts Employee Resource Groups Competitive retirement and health plans Free lunch 2 days per week Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more Diversity, Equity, and Inclusion At KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request an accommodation(s).

Posted 3 days ago

Legal Support Specialist-logo
Legal Support Specialist
Contact Government ServicesMemphis, TN
Litigation Support Specialist Employment Type:Full-Time, Mid-level /p> Department: Legal CGS is looking for a Litigation Support Specialist to provide high-level secretarial and legal support to a group of attorneys. The candidate will be responsible for assisting attorneys from the onset of cases through post-trial. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Handles scheduling and travel arrangements. Schedules court appearances, depositions, arbitrations, mediations, client meetings and conference calls; arranges business itineraries and coordinates lawyers' travel arrangements; processes travel reimbursement, maintains calendar and due dates for lawyers as required Sorts, reads and annotates incoming mail and documents as required. Answers phones and directs callers to appropriate persons as circumstances warrant Types and composes general correspondence, memos, legal documents, faxes, reports, etc. from various sources (e.g., handwritten notes, tape dictation). Responsible for accuracy and clarity of final copy. Ensures that all correspondence or other documentation is dispatched in a timely manner (via mail, messenger, express delivery services, etc.) Prepares draft documents such as briefs, complaints, motions, subpoenas, summonses, using firm templates and information from attorneys. Prepares motion binders and special working binders Coordinates multi-document filings in Federal, Circuit and State courts, including E-filings Establishes and maintains filing and records, in both hard copy and electronic formats. Enters lawyers' time as needed and sends to accounting by month-end deadlines. Prepares client billing as required Assists with the discovery process, including preparing for deposition, propounding and responding to written discovery and preparing for expert discovery Oversees and conducts document reviews; prepares documentation regarding criteria changes; tracks and reports on review progress and results Performs analytical tasks, including preparing witness interview memoranda, reviewing and summarizing documents and deposition and court transcripts and creating and using substantive coding tools Performs and oversees both simple and complex cite checking and proof reading of briefs and other legal documents Assists with trial preparation, including creating trial notebooks, identifying and organizing exhibits, coordinating witness schedules, maintaining trial calendars and communicating effectively with opposing counsel and courtroom staff Assists with printing, scanning, organizing exhibit binders, preparing UPS labels and certified letters Assists with other department activities as needed, and performs additional duties and responsibilities as assigned Qualifications: Bachelor's Degree or equivalent experience preferred Minimum 10 years of experience as a legal secretary, working in a business law practice with exposure to litigation Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document -management and other office technologies, expertise in e-filing Exceptional computer skills with the ability to learn new software applications quickly Ideally, you will also have: Established understanding of litigation laws as they relate to individuals, partnerships and corporations. Proficiency with rules for court document filings Comprehension of a variety of legal court documents, including complaints, answers, rulings, judgments, affidavits, motions, appeals, table of contents/authorities, subpoenas, court dockets, reports, memos and correspondence Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs Strong attention to detail, organizational skills and ability to manage time effectively Excellent interpersonal skills, communication skills and the ability to collaborate well in a team Position also requires the ability to work under pressure to meet strict deadlines Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,000 - $100,000 a year

Posted 30+ days ago

Direct Support Professional (Caregiver) - Plover-logo
Direct Support Professional (Caregiver) - Plover
Aurora ServicesPlover, WI
Your New Beginning Starts Here! Wage:$17/hr. $1.50/hr shift differential for weekend hours FLEXIBLE HOURS Call for details 715-835-9202! Paid Training, no experience necessary for Caregivers We're more than a human services agency-we're partners in transformation, walking alongside you on the journey to a fuller, richer life. We are seeking passionate and committed individuals to work in our residential group homes supporting adults with cognitive and mental health disabilities live fuller, happier, and to empower independence. For over 35 years, Aurora has been a leader in providing customized services that support individuals with disabilities, chronic mental illness, and traumatic brain injuries in residential settings. We value employees that are passionate about making people smile every day by empowering them to live as independently as possible. Duties/Responsibilities: Seek out opportunities for community/social integration Help consumers plan and prepare their choices of fun events and outings Assisting with self care- dressing, bathing or showering, brushing teeth, toileting, shaving Medication Administration Meal Preparation/Planning Transportation of consumers Follow individual service plans Other duties as assigned Essential Functions/Requirements: 18 years of age Acceptable Background Character Verification Ability to lift up to 50 lbs. Must be able to twist, turn, squat, bend, reach, pull, push from high/low position, raise arms above shoulder, walk, sit (chair and floor), climb stairs, and use hands and fingers Communicate basic English Basic reading, writing, and internet navigation skills Benefits: Option to get paid before payday Flexible scheduling around availability, and every other weekend off Opportunities for advancement in a growing, hire-from-within company Shift differential on weekends Employee discount - Verizon and Dell Health Insurance Life Insurance Dental Insurance Vacation/Personal Hours Employee Stock Ownership 401-K Employee Achievement Program Longevity Bonus for Part Time or Full Time Employees Casual dress (no uniforms), fun work atmosphere And more If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer #JobListings #Plover #MentalHealthAwareness #NewBeginning #PersonalCare #hiringnow #hiring #joinourteam #careers #jobs #jobsearch #programassistant #Caregiver #Caretaker #DirectCareStaff #PersonalCareWorker #DirectSupportProfessional #ResidentialCareProvider #DayStaff #NowHiring #InHomeCare #AdultCare #Aide #Caregiver

Posted 30+ days ago

Contact Government Services logo
Senior User Support Specialist II
Contact Government ServicesArlington, TX
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Job Description

Senior User Support Specialist II

Employment Type:Full Time, Senior-level
/p>

Department: Information Technology

CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

  • Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications.
  • 4+ years demonstrated ability to set up and disable Zoom.gov accounts.
  • Demonstrated ability to train over 100 users in all aspects of Zoom.gov use.
  • Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc).
  • Demonstrated ability to resolve issues with Zoom.
  • 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business.
  • Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues.
  • 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues).
  • 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues.
  • 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues.

Qualifications:

  • Must have an undergraduate degree.
  • Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx).
  • Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform.
  • Must be a US Citizen upfront.
  • Must be able to obtain a Public Trust security clearance.

Our commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of meaningful government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com

$72,895 - $105,293 a year