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Regional CRM Support & Data Coordinator-logo
Freshfields Bruckhaus DeringerRaleigh, NC
Overview of the firm and function Freshfields is a global law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments. Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. We think and work globally - we don't just say we are one firm; we act as one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps. We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate. About Marketing & Business Development (MBD) MBD is a dynamic global team which includes business development specialists, research analysts, brand, marketing and communications experts. By working collaboratively, our team shapes the firm's client strategy, completes analysis of complex business issues, targets opportunities, develops compelling proposals, and creates content and marketing campaigns that lead our digital presence. Together, we define the client experience and shape the perception of Freshfields around the globe. Role summary/purpose of job The Client Relationship Management (CRM) team supports the firm's successful engagement and relationship building activities with global priority clients and targets. The Global CRM & Marketing Support team is responsible for Salesforce CRM system data quality, reporting and analysis of firm initiatives and ensuring that marketing campaigns, invitations and other content mailings are managed smoothly through the system. Key duties include supporting our US colleagues with CRM system support: Using deep understanding of CRM and Martech to manage data quality and deliver technical support for Marketing and Business Development. Responsible for working through a service queue to deal with regional requests from internal stakeholders and system related queries alongside team SLA's and KPI's. Provide technical support to firm initiatives active in the region Superuser of data management platforms to support maintaining CRM data hygiene Analysing data held within the CRM to deliver insightful reports and dashboards for analytic requests and support the function to identify trends Managing the marketing process for briefings, newsletters and events. Supporting large campaigns and projects to ensure all marketing material produced conforms to the firm's brand guidelines and collaborate with colleagues in the MBD team through each stage of the end-to-end process, this includes: Contact List Research from CRM and relationship management platforms, Mailing list approval, Email and landing page creation, Managing automation pathways, Test mail approval, Sending mailings, Reporting of key metrics such as viewership, click-to-open rates, event acceptance rates and bounce-back analysis; and Providing suggestions to continuously improve the existing processes Support regional adoption of CRM systems Key contributor to delivery of the support services for the CRM system in line with agreed SLAs and KPIs; CRM Data quality - correct, standardise and verify data stored within the CRM system and custom-built environments: Profiling - inspect data for errors, inconsistencies, redundancies and incomplete information; Cleansing - de-duplication and verification of information; Monitoring - Monitoring changes in data integrity and providing suggestions to continuously improve the existing processes Data Augmentation - enhance data using information from multiple data sources. Data Protection - ensure Global data protection policies are followed to ensure firm wide compliance Data standards - maintain existing controlled vocabulary/taxonomies. Eg update and maintain lists, compare with existing firm wide lists, and ensure standardization across systems. Data quality management queue process Marketing mailings support: Develop mailing campaign within our CRM system based on a brief from the mailing owner, including type of initiative, target audience, deadline and content; Ensure all marketing material produced conforms to the firms brand guidelines Work closely with front office BD through each stage of the end-to-end process including: Contact List Research using Internal Data sources; Mailing list approval; Email and landing page creation Test mail approval; Sending mailings; and Reporting of key metrics such as viewership, click-to-open rates, event acceptance rates and bounceback analysis. Key responsibilities and deliverables Contribute to the development and maintenance of processes and working practices. Build and manage client relationships. Support the firm's CRM system and Martech stack. Key requirements Educated to degree level. Confident and self-motivated. Strong analytical skills and highly numerate. "Can do" attitude and ability to use initiative. Strong attention to detail. Professional and service oriented. Ability to work to tight timelines Good organisational skills and ability to self-manage. Ability to remain calm under pressure and a proven track record to deliver against objectives. Ability to work collaboratively with others including cross-border teams. Excellent team player capable of building good working relationships. EEO Statement Freshfields US LLP is proud to be an equal employment and affirmative action employer. Our policies and practices will be free from unlawful discrimination based upon race, color, ethnicity, religion, creed, sex (including pregnancy, childbirth or related medical conditions), national origin, citizenship, immigration status, ancestry, age, marital status, protected veteran status, military service, disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under federal, state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices, including sexual harassment. Disability Accommodation for Applicants to Freshfields US LLP Freshfields US LLP is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at BusinessServicesRecruitment@Freshfields.com , or you can send your resume to BusinessServicesRecruitment@Freshfields.com , or you can call us at +1-212-277-4000.

Posted 1 week ago

Support Lead Full Time-logo
Five Below, Inc.Tuscaloosa, AL
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Support Lead do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Direction Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILTIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 1 week ago

M
Manhattan Charter School For Curious MindsNew York, NY
Title: Interim Dean of Students and Staff Support Reports to: School Principal Location:MCS IIl Position Overview The Interim Dean of Students and Staff Support plays a critical role in fostering a positive and productive school culture by supporting student behavior, discipline, and staff development. This individual ensures that the school maintains high expectations for student conduct while providing guidance and professional development opportunities for staff to enhance their classroom management and student engagement strategies. Key Responsibilities Student Behavior & School Culture Develop and implement school-wide behavior management systems aligned with the school's mission and values. Serve as the primary point of contact for student discipline, ensuring fair and consistent application of school policies. Monitor student behavior trends and design proactive interventions to support positive student engagement. Foster a culture of accountability, respect, and restorative practices among students. Maintain strong communication with families regarding student behavior and interventions. Staff Support & Development Collaborate with teachers to implement effective classroom management techniques that promote a positive learning environment. Provide coaching and training to teachers on behavior management, student engagement, and conflict resolution. Conduct regular observations and feedback sessions to strengthen instructional practices in alignment with school-wide behavior expectations. Partner with the coaching team and leadership to ensure staff have the tools and strategies to support students effectively. Lead professional development sessions related to classroom culture, trauma-informed practices, and restorative justice. Crisis Response & Intervention Lead crisis management efforts, including de-escalation strategies and emergency behavior intervention protocols. Work closely with the school's Special Education team to ensure appropriate behavior intervention plans (BIPs) for students with IEPs. Coordinate with external agencies and support services as needed to address students' social-emotional and behavioral needs. Data-Driven Decision Making Maintain accurate records of student discipline and behavior incidents. Analyze behavior data to drive interventions and inform school policy adjustments. Regularly report on behavior trends and intervention outcomes to school leadership. Qualifications Master's degree in Education, School Leadership, Counseling, or a related field (preferred). Minimum of 3 years of experience in student behavior management, school culture leadership, or a related role. Experience in an urban charter school setting is highly preferred. Strong understanding of trauma-informed practices, restorative justice, and positive behavior intervention strategies. Proven ability to coach and support educators in classroom management and student engagement. Excellent communication and relationship-building skills with students, staff, and families. Ability to analyze data and use it to inform interventions and school policies. Compensation $80,000 - $90,000 per year To Apply Apply Here! Work Remotely No Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Work Location: In person

Posted 30+ days ago

Managed Services - Azure Data Support Lead - Manager-logo
PwCRochester, NY
Industry/Sector Not Applicable Specialism Managed Services Management Level Manager Job Description & Summary At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decision-making for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Data and Analytics - Business Intelligence team you lead the development and implementation of data engineering solutions, leveraging your proficiency in AWS services, Snowflake, and data transformation tools. As a Manager, you guide and inspire your team to deliver top-quality data solutions, making sure strategic planning and mentoring junior staff. You are responsible for managing client accounts, embracing technology and innovation, and maintaining the utmost standards of integrity and authenticity in every deliverable. Responsibilities Lead the design and execution of data engineering solutions Utilize AWS services and Snowflake for data transformation Inspire and guide team members to achieve excellence Oversee client account management with a focus on innovation Foster a culture of integrity and authenticity in projects Mentor junior staff in strategic planning and development Embrace and implement new technologies to enhance solutions Deliver top-notch data solutions What You Must Have Bachelor's Degree 5 years of experience What Sets You Apart Demonstrating significant abilities in incident management Managing change and problem management effectively Utilizing ITIL processes and service management tools Skilled in AWS services like EC2, S3, and Lambda Specializing in Snowflake for data warehousing solutions Utilizing DBT for data transformation and modeling Knowledgeable in data pipeline tools like Apache Airflow Skilled in Python for data processing and automation Specializing in SQL skills for complex queries and optimization Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 2 weeks ago

Field Computer Support Specialist-logo
U-HaulWebster, MA
Return to Job Search Field Computer Support Specialist If you are detail-oriented, relish variety and feel at home around all kinds of technology, consider becoming U-Haul Company's newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to place to maintain equipment and train users. In exchange U-Haul provides excellent perks and benefits as well as a caring company culture. U-Haul offers its Field Computer Specialists: Full medical coverage, if eligible Prescription plans, if eligible Dental and vision plans Registered Dietitian Program, if eligible Gym Reimbursement Program Weight Watchers, if eligible Virtual doctor visits Career stability Opportunities for advancement Valuable on-the-job training Tuition Reimbursement Program Free online courses for personal and professional development at U-Haul University Business-travel insurance You Matter Employee Assistance Program Paid holidays, vacation and sick days, if eligible Employee Stock Ownership Plan (ESOP) 401(k) savings plan Life insurance Critical illness/group accident coverage 24-hour physician available for kids MetLaw Legal Program MetLife auto and home insurance Mindset App Program Discounts on cell phone plans, hotels and more LifeLock identity theft protection Savvy consumer-wellness programs - from health-care tips to financial wellness Dave Ramsey's SmartDollar Program U-Haul Federal Credit Union membership Field Computer Specialist Primary Responsibilities: Maintain maximum uptime for computer systems and associated broadband connectivity. Implement and maintain field computer systems for all entities within the assigned area. Support and train users as needed. Distinguish between user error and problems requiring escalation to other support teams or software vendors. Identify and coordinate solutions for security gaps and compliance issues. Participate in ongoing continuous U-Haul education through U-Haul University Field Computer Specialist Minimum Qualifications: Experience with technologies such as networking, administration, security-monitoring equipment, storage gates, alarm systems, doors, digital video equipment, printers, computers, VoIP, analog phones, air phones and cash drawers Current, valid driver's license and clean driving record Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 30+ days ago

Clinical Support Associate - New Berlin Primary Care - 1.0Fte-logo
ProHealth CareNew Berlin, WI
Clinical Support Associate- New Berlin Primary Care- 1.0FTE Schedule is Mon-Fri. No weekends or Holidays. We invite you to begin your story with ProHealth Medical Group. With 15 clinic and urgent care locations throughout Waukesha County, you can be an integral part of improving the health of our community. Opportunities within ProHealth Medical Group range from family and internal medicine to specialty practices like allergy, cardiology, dermatology, OB/GYN, orthopedics, pediatrics, and podiatry. If you're like us and are passionate about providing exceptional patient care, we'd like to meet you! We Offer: A culture that's warm, welcoming, and vibrant. A team-oriented work environment where opinions are respected and teamwork is valued. Leading-edge technology with opportunities to learn and grow. Highly competitive wages, an outstanding benefits package and resources to help you further your education. Last year, our more than 5,000 employees and providers spoke up about their love for their jobs and the work that they do, leading Forbes to name ProHealth Care as a best-in-state employer in Wisconsin. We know that a welcoming culture is built every day, and we want you to be a part of it. After all, it's the way you should be treated. Watch this short video to get to know us better, imagine how you can help make a difference, and then #beginyourstory with ProHealth Care. What You Will Do: Provides direct care to patients under the supervision and delegation of the Nurse Practitioner, Physician Assistant or Physician within ProHealth Medical Group. Provides care in partnership with the patient and their family, with the goal of supporting an optimal healing community. Support ProHealth Care's Mission, Vision, and Values while adhering to the ProHealth Experience customer service goals. Efficiently prepare exam rooms by setting up proper equipment and supplies, following standard rooming workflows to prepare patients for provider exams, obtaining vital signs, health history verification, and ensuring accurate documentation in the EMR Clean exam rooms after each patient visit and maintain sufficient stock of supplies. Answer patient calls, obtain medical information, report test results, administer medications and vaccinations, prepare sterile fields, and assist with procedures as directed by providers. Perform therapeutic treatments, health screenings, specimen collection, Point of Care testing, and assist with splints or wound care under supervision. Respond to urgent situations, call for clinical assistance as needed, and assist in maintaining clinic medications, vaccinations, supplies, and equipment. Float to other departments or clinic locations as assigned by PHMG Leadership. What you will Need: High School Diploma or Equivalent Completion of Medical Assistant, EMT, LPN, or other equivalent clinical training program AHA BLS or ability to obtain upon hire 1 Year of experience, New graduates will be considered Competitive Compensation #CA *CA #LI-CJ Please note this is not a seasonal position. About Us: ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Do You Fit at ProHealth Care? Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Posted 2 weeks ago

I
Ingleside At HomeWashington, DC
Looking for a On Call Life Enrichment Assistant for Memory Support Engaged Living Adult Day Programming Recreational experience with Adults Wage rate $19.00 to $21.00 per hour commensurate with experience Great Benefits Roundtrip shuttle transportation to and from Ft Totten and Friendship Heights Metro station for all employees On-Call Onsite CPR Training Well-being Model Certified Dementia Practitioner Training* Free Use of Community Pool and Fitness Center Training and Growth Opportunities Tickets to Work Available for select employees About Ingleside at Rock Creek Ingleside at Rock Creek is a not-for-profit, CARF-accredited, Life Plan Community nestled alongside Washington, DC's beautiful Rock Creek Park. A diverse group of people whose experiences and interests create the perfect balance for stylish retirement living in this engaging community. Ingleside at Rock Creek is certified as a Great Place to Work. We are CARF Certified, and Sage certified. Job Requirements: High School diploma or Associates Degree in a Human Service field required, six (6) months to one year related experience; or equivalent combination of education and experience. Certification as a Dementia Practitioner (CDP) or eligibility to obtain CDP within 90 days of hire date through the National Certification Council for Dementia Practitioners (NCCDP) is required. Incumbent should be able to apply common sense understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, and possess strong interpersonal and organizational skills. Must be proficient in the operation of computer applications such as Microsoft Office, Publisher, fax, etc. Job Summary: The primary responsibility is to serve Ingleside Memory Support Assisted Living residents by supporting each person's best abilities and capability towards thriving. This position will plan and implement group and individual life enrichment programs and services to our residents so that social, physical, emotional, occupational, educational, and cognitive functioning is maximized. This position is responsible for assisting the Director of Life Enrichment with planning and executing person-centered, individualized, and adapted programs on the Memory Support Assisted Living neighborhood that contribute to the improvement, maintenance, and enhancement of the resident's quality of life, taking into account resident preferences, abilities, and challenges and follows Ingleside's Philosophy of Well-Being Model in every interaction' Job Responsibilities Associates Degree; Bachelor's Degree preferred Six (6) months to one-year related experience; or equivalent combination of education and experience. Certification as a Dementia Practitioner (CDP) or eligibility to obtain CDP within 90 days of hire date through the National Certification Council for Dementia Practitioners (NCCDP) is required. ALMS Life Enrichment Assistant will be able to apply common sense understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, and possess strong interpersonal and organizational skills. Must be proficient in the operation of computer applications such as Microsoft Office, Publisher, fax, etc. Assists with planning and/or leading individual and group activities in the Memory Support Assisted Living neighborhood. Develops, promotes, and implements a variety of life enrichment programming that encompass the Seven Dimensions of Wellness for the Memory Support Assisted Living Neighborhood. Assists with transportation of residents from each program location, as needed. Assesses resident's needs, interests, and strengths through resident interviews and collaboration with family members, identifies interventions and goals to help maximize optimal functioning, and creates individualized programming based on interests. Completes/monitors assessments, care plans, progress notes and other documentation related to activity pursuit patterns in compliance with facility requirements and policies as instructed by Director of Life Enrichment Participates in meeting QAPI goals and objectives. Participates in other meetings as assigned such as Care Plan meetings, Huddles, and Program Planning meetings Conducts life enrichment groups and individual activities in a meaningful, person-directed, and individualized manner. Motivates residents to partake in activities of choosing. Evaluates programs conducted on neighborhoods to ensure appropriateness and discusses any improvement of services with Director of Life Enrichment. Adapts activities to meet the residents' needs. Provides one-to-one support to residents as indicated by the resident plan of care. Effectively communicates information with residents in order to create and sustain rapport. Provides oversight, coordination, training, and supervision to students, interns, and volunteers as needed and provides constructive feedback as necessary. Participates in off-site trips for residents as needed and follows off-premise policies and procedures. Maintains department facilities, storage space, and equipment in a condition to promote efficiency, health, comfort and safety of residents/patients and staff. Assists with program set up and/or clean-up of area for scheduled activities. Prepares and arranges materials, decorations and equipment as needed in preparation for programs. Communicates scheduled activities and special events to residents, family members/care givers and staff verbally (as necessary) and ensures each resident receives a copy of the monthly Life Enrichment Calendar. Plans and implements programming intended to cultivate community on the Neighborhood. Integrates understanding of resident's developmental, mental, social, and cultural needs while planning and implementing programming. Assists in dining room as needed. Works periodically on holidays and during special events as instructed by Director of Life Enrichment. Possesses an understanding of the social, psychological, physical and recreational needs of the geriatric population especially those experiencing cognitive decline. Provides education and support to family members as needed Performs other duties as required. EEO Statement As an employer committed to Equal Employment Opportunity, Ingleside recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.

Posted 30+ days ago

Mental Health Tech (Mht) - Direct Support Professional (Dsp)-logo
Grafton Integrated Health NetworkBerryville, VA
Do you want to be a part of the solution for someone who is really struggling? Do you want to start your professional mission in a company where you make a difference? Do you want to be an essential part of team that includes nurses, therapists, psychiatrists, educators, and other specialists? Do you want to learn ground-breaking innovative approaches to helping kids? Join us - and experience the deep fulfillment of knowing your work truly makes a difference! This work isn't for everyone-but for those who have the heart, the drive, and the grit, it's a chance to be part of something truly life-changing. Mental Health Technician The Mental Health Technician (MHT) in our Children & Adolescence program, participates in the direct care and plan implementation for clients, as prescribed by physician and treatment teams. The MHT provides supervision, safety and crisis management for the client population; completes documentation of client behavior and participation in programming; adheres to the scheduled activities; serves as role model for positive and mature behavior; utilizes proactive behavioral strategies to minimize client crisis and maximize success. Shifts Available: Wednesday through Friday 1:30 pm- 10:30 pm and Saturday 8:30 am- 9:30 pm Sunday 8:30 am- 9:30 pm and Monday through Wednesday 1:30 pm- 10:30 pm PRN Shifts available as well. Essential Job Functions: Health, Safety and Wellness of Clients Ensures medications are delivered accurately and on time. Provides for the well-being and safety of clients. Supports client health and hygiene. Utilizes infection control procedures. Reports serious incidents, participates in reviews and implements follow-up measures, as applicable. Individual Plan Implementation Knows the SNAP (strengths, needs, abilities and preferences), goals/objectives/outcomes and treatment strategies from the current Plans (Treatment Plan, IEP, ISP) of assigned clients. Promotes clients' achievement of behavioral goals by implementing the behavior strategies and teaching alternative behaviors, as indicated in the Treatment Plan/IEP/ISP. Actively instructs assigned clients so they can achieve education/residential goals and objectives or ID Waiver outcomes. Collects and documents behavioral and instructional data, accurately and reliably. Documents services delivered accurately and in a timely manner. Maintains a high level of engagement with and monitoring of clients. Implements planned activities throughout the workday. Provides a Supportive and Solution-Focused Environment Builds trusting, respectful relationships with clients and helps clients do the same. Demonstrates knowledge about the symptoms and supports associated with diagnoses of assigned clients and a trauma-informed care approach. Manages behavioral crisis safely. Collaborates with the Treatment Team to provide continuity of support and care, by communicating and contributing to team discussions and decisions. Exhibits exemplary customer service with guardians, agency personnel and visitors. Site Management- Housekeeping, Nutrition, Transportation, Finances Ensures a safe residence / classroom environment. Assures a clean and organized residence/classroom. Promotes good nutrition and, in group homes, assists with meal preparation. Provides transportation / community mobility. Assists with purchases and is accountable for program and client money, as applicable. Teamwork and commitment to the mission, values and vision of Grafton Demonstrates knowledge of organization. Demonstrates the core values of personal integrity and accountability. Performs other duties, as assigned. Minimum Qualifications: Education Requirements: High School Diploma and six months of direct care experience with children and/or adolescents or Associates degree and three months of direct care experience with children and/or adolescents or Bachelors degree in Human Service field Valid driver's license with an acceptable driving record. Demonstrates moderate computer skills - how to log-in, how to navigate the web for information, how to start and save document in Microsoft, and has basic keyboarding skills. COMPENSATION Starting at $18.15 up to $22.00/hour based on experience and qualifications plus opportunity for overtime and shift differentials! Depending on hours worked you may be eligible for Grafton's shift differential that is currently being offered. Shift Differentials: $1.50/hr. weekday evenings & overnight from 3:30p- 7:00a & $3.00/hr. weekends starting Fri 3:30p through Mon 7:00a EMPLOYEE BENEFITS Caring for You, So You can Care for Others Free meals during shift Medical, dental and vision Flexible Spending & Health Savings Accounts Generous Paid Time Off plan & attendance incentives Employer Paid Life Insurance Employee Assistance Program (EAP) Short-term disability (STD) Long-term disability (LTD) Stronger Together: Supporting Your Growth & Success Paid Career Development - we pay you while becoming certified in CPR, Ukeru, Mandt and other career training! 401(k), including an employer match up to $2,500 annually Education Assistance up to $5,250 annually As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness If you have issues applying or have any questions about this position, please reach out to us at hr@grafton.org Grafton is an equal employment opportunity employer and tobacco-free workplace. #HP

Posted 2 weeks ago

Manager Optimization & Support-logo
Children's Healthcare of AtlantaNorth Atlanta, GA
Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:00 AM Shift End Time 5:00 AM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Ensures all information technology applications and implementations are supported and optimized by proactively building partnerships with customers to anticipate technology needs. Takes a lead role in developing support strategies that align with departmental goals. Builds a strong, effective team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential Experience with generally known hospital and/or business software systems and management tools Experience in data or system governance and integration practices Preferred Qualifications N/A Education Bachelor's degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience Certification Summary No professional certifications required Knowledge, Skills, and Abilities Advanced oral and written communication skills for executive communications, proposals, and project reporting Expert knowledge of the business or clinical content of systems Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels Job Responsibilities Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships. Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced. Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements. Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals. and objectives. Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensures staff is meeting and exceeding deliverables. Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member. Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership. Maintains personal professional development. Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees. Mentor team members to encourage personal and professional growth. Encourage ongoing skill development by providing opportunities for continued education. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family IT Business Partnering

Posted 30+ days ago

Taxpayer Support Specialist- Taxpayer Resources Center-logo
State of OklahomaOklahoma City, OK
Job Posting Title Taxpayer Support Specialist- Taxpayer Resources Center Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Job Description Taxpayer Support Specialist- Taxpayer Resources Center Salary- $55,000.00 Why you'll love it here! TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you! There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees: Generous state-paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. A Retirement Savings Plan with a generous match. 15 days of paid vacation and 15 days of sick leave for full-time employees the first year. 11 paid holidays a year. Paid Maternity leave for eligible employees. Employee discounts with a variety of companies and venders. A Longevity Bonus for years of service. The Taxpayer Support Specialist provides professional and technical services and assistance to taxpayers. This position requires a professional to gain advanced technical expertise in tax laws and regulations, have exceptional critical thinking and problem-solving abilities, and superior communication skills for handling complex customer inquiries. The ideal candidate will also possess advanced de-escalation techniques to manage difficult situations and ensure a positive experience for taxpayers. The ability to quickly analyze legislation updates and integrate this knowledge into taxpayer interactions is key to success in this role. Daily contact involves communication with taxpayers and other agency staff via phone calls, electronic communications, and walk-up windows. Bilingual candidates are encouraged to apply. DUTIES AND RESPONSIBILITIES: Respond to inquiries from taxpayers with questions regarding federal, state, and local tax regulations, filings, refunds, and payments. Provide accurate and clear explanations of tax-related issues, applying advanced legislative knowledge. Address and resolve issues related to account discrepancies, tax penalties, audit inquiries, or filing errors. Apply critical thinking skills to analyze and solve complex tax cases, collaborating with relevant departments as needed. Escalate unresolved or highly complex cases to senior staff or specialized departments. Demonstrate proficiency with tax software tools and forms (e.g., 1040, W-2, 1099) and stay informed on the latest tax legislation and policies. Provide detailed explanations of legislative updates and their implications for taxpayers. Maintain a welcoming and professional environment for all taxpayers. Use advanced de- escalation techniques to manage challenging interactions with empathy and professionalism. Handle sensitive taxpayer information with the utmost confidentiality and adherence to data protection regulations. Relay a knowledgeable and self-assured demeanor to instill confidence in the taxpayer. Stay up to date with changes in state and local tax legislation and incorporate this knowledge into customer interactions. Explain complex legislative updates in simple terms to customers, ensuring they understand their impact on tax filings, refunds, or payments. Accurately input customer information, maintain up-to-date case records, and ensure all tax-related documentation is complete, correct, and in compliance with relevant regulations. Handle multiple inquiries simultaneously, assess urgency, and prioritize high-priority cases while maintaining accuracy and efficiency. Participate in continuous learning and training sessions to maintain and enhance technical tax knowledge. Share insights with peers and assist in the onboarding of new team members. Adhere to confidentiality protocols, data protection regulations, and call center policies to ensure compliance with relevant tax laws and security standards. Gather feedback from taxpayers to identify areas for improvement in services and processes. Work collaboratively with other departments or teams to resolve complex issues or improve service delivery. Perform other duties as assigned. COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Advanced Technical Tax Expertise: In-depth knowledge of tax laws, tax filing requirements, tax forms, and tax software. Expertise in navigating complex tax-related systems and databases to extract, verify, and communicate accurate information. Strong knowledge of state, and local tax regulations, including deductions, exemptions, credits, and updates in tax legislation. Skills in: Advanced Critical Thinking & Problem-Solving: Strong analytical skills to evaluate complex tax situations, identify potential solutions, and offer informed guidance to taxpayers. Ability to apply creative problem-solving techniques to resolve unusual or challenging tax-related inquiries and issues. Advanced De-Escalation Skills: Expertise in using de-escalation techniques to manage difficult calls, calming upset customers, and guiding them toward resolutions with empathy and professionalism. Ability to stay composed and use conflict resolution strategies to ensure that customers leave the call feeling supported and satisfied. Customer Service & Soft Skills: Strong interpersonal skills, with the ability to communicate technical tax information in simple, clear language. Empathy, active listening, and patience, especially when assisting taxpayers in stressful or complex situations. Proven ability to manage high call volumes, multitask, and remain calm under pressure while maintaining high service standards. Time Management & Organization: Excellent organizational skills, with the ability to handle multiple cases and prioritize competing demands effectively. Ability to: Demonstrate Technological Proficiency: Strong computer skills, including the use of CRM systems, communication tools (e.g., phone, email, chat), and Microsoft Office (Excel, Word, Outlook). Ability to quickly learn and navigate tax software tools, databases, and call center technologies. Maintain Attention to Detail & Accuracy: Strong attention to detail when handling taxpayer data, ensuring that all records and documentation are accurate and complete. MINIMUM QUALIFICATIONS: High school diploma or GED is required. And 3 years of experience in customer service, tax preparation, or related field is required. PREFERRED QUALIFICATIONS Associate's or bachelor's degree. Strong knowledge of state, and local tax regulations, including deductions, exemptions, and credits. Expertise in navigating tax-related systems and databases to extract, verify, and communicate accurate information. Proficiency in using tax preparation software, CRM systems, and general office applications. Bilingual proficiency in English and Spanish. PHYSICAL DEMANDS Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator, and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. SPECIAL REQUIREMENTS Travel is not required for this position. Willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks. Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency. Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work BOTH on-site and telework at an off-site location, generally in the applicant's home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Posted 30+ days ago

P
Public Health Management CorporationPhiladelphia, PA
PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers. SERVICE AREA: Housing & Justice Related Services (HJRS) PROGRAM: New Pathways Project (NPP) Recovery Support Services (RSS) JOB OVERVIEW: The Recovery Support Services (RSS) program is an enhancement service for the New Pathways Project (NPP) that supports individuals in recovery from substance use disorders. The RSS program provides non-clinical services that assist individuals in recovery in gaining the skills and resources needed to initiate, maintain, and sustain long-term recovery. The Recovery Support Outreach Case Manager provides individualized case management services to individuals in recovery. This role involves assessing client needs, developing recovery plans, connecting clients with resources, and offering ongoing support to promote long-term stability and well-being. The Case Manager serves as an advocate, ensuring clients receive appropriate services while fostering a person-centered and strengths-based approach to recovery. The Case Manager coordinates activities with members of the NPP Recovery Support Services program. MISSION & VISION: PHMC works to create and sustain healthier communities through partnerships with government, foundations, businesses, and community-based organizations. We envision a healthier community for all. Integrity- We are committed to building and sustaining trust across our teams, partners, and funders. Impact- Our work is purposeful and rooted in a data-driven approach. Accountability- We hold ourselves and each other responsible for getting things done, effectively managing resources, and achieving sustainable results. Inclusion & Collaboration- We value and respect the inherent difference of all individuals, strive to amplify those voices and experiences, and are committed to working together to convene diverse perspectives, talents, and approaches to public health. Credibility- We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us. ESSENTIAL JOB FUNCTIONS: The following outlines key responsibilities. Additional duties may be assigned as needed: Conduct comprehensive assessments of clients' strengths, needs, and goals within the first 30 days of enrollment, with updates to be made every 6 months. Develop and implement individualized recovery support plans. Provide case management services, including linking clients to housing, employment, healthcare, and social services. Collaborate with clinical providers, peer recovery support specialists, and community organizations to ensure coordinated care. Be responsible for community outreach and external field follow-up with NPP participants (minimum 2 days in the field). Monitor client progress and adjust support plans as needed. Educate clients on harm reduction strategies, coping skills, and wellness practices. Facilitate support groups, workshops, or educational sessions as needed. Maintain accurate and timely documentation in compliance with organizational and regulatory requirements. Advocate for clients' needs in healthcare, legal, and social service systems. WORK HABITS: Demonstrates strong organizational skills and attention to detail Maintains confidentiality and adheres to ethical standards Works independently while also collaborating effectively with team members Practices cultural humility and fosters an inclusive, supportive environment Exhibits empathy, patience, and a nonjudgmental approach to client interactions PROFESSIONAL DEVELOPMENT: Participates in ongoing training related to recovery, case management, trauma-informed care, and evidence-based practices Seeks supervision and feedback to enhance professional growth Maintains relevant certifications and licensure as required by PHMC KNOWLEDGE, SKILLS, AND ABILITIES: Strong understanding of substance use disorders, mental health conditions, and recovery principles Knowledge of local and national recovery resources, including housing, employment, and healthcare services Excellent communication, interpersonal, and advocacy skills Ability to de-escalate crisis situations and connect clients with appropriate interventions Proficiency in case documentation and basic computer skills WORK ENVIRONMENT & LOCATIONS: Primary Location: 2539 Germantown Ave., Philadelphia, PA 19133 Work is primarily conducted in an office or community settings. Some travel is required to accompany clients to appointments or provide outreach services. May involve occasional evening or weekend hours based on client needs PHYSICAL REQUIREMENTS: Ability to manage high-stress situations Regular data entry Ability to sit, stand, and walk for extended periods when necessary Ability to lift up to 25 lbs. Occasionally Ability to work in diverse environments QUALIFICATIONS: Bachelor's degree in social work, psychology, counseling, or a related field required Minimum of two years of experience in case management, behavioral health, or recovery support services Experience working with diverse populations and knowledge of trauma-informed care principles Preferred: Lived experience with substance use or mental health recovery and/or certification as a Certified Recovery Specialist (CRS), Certified Peer Specialist (CPS), or equivalent Preferred: Previous experience in a harm reduction, recovery-oriented, or community-based setting Preferred: Bilingual abilities (Spanish or other languages) SALARY GRADE: 15 PHMC is an Equal Opportunity and E-Verify Employer.

Posted 30+ days ago

Customer Support Specialist-logo
CACI International Inc.Arlington, VA
Customer Support Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local What You'll Get to Do: Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's web-based Human Resources (HR) solution across all Army Components. IPPS-A provides a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental program, IPPS-A has been certified by PeopleSoft as the largest integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide incident resolution to Army customers with IT problems related to IPPS-A, a PeopleSoft application. You will have the responsibility for analyzing business processes and identifying solutions to ensure mission critical transactions can be completed in the system by Army end users. You will oversee other Help Desk Analysts and assist with day-to-day help desk tasks to include administering staff schedules, assisting in the refinement of current case management processes, and expanding cross-functional collaboration. More About the Role: Assist with the management of the overall Tier II team and directly manage Tier II help desk professionals. Conduct analysis of problems and provide resolution to customers, typically in writing and sometimes verbally. Provide consultative and analytic analysis and problem solving for Oracle PeopleSoft and Non-PeopleSoft application-related issues. Analyze business process breakdowns and identify solutions to enable mission critical processes to be completed by system users. Improve current service desk processes and procedures and champion continuous service improvement initiatives to meet or exceed customer-defined Acceptable Quality Levels of team performance. Escalate incidents to advanced help desk (e.g., Tier III) support as appropriate and partner with senior functional resources and developers to resolve problems. Develop and maintain an updated functional knowledge of Army systems integrated with IPPS-A to inform issue resolution. Collaborate with external agencies on issues pertaining to the system and its functionality. Maintain a good working relationship with the Army Human Resources Command liaisons while working on sensitive cases. Lead customer and internal cross-team training sessions and conduct meetings. Document all incident status and solutions. This position may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical incident support if requested by the customer. You'll Bring These Qualifications: Bachelor's degree in IT, Business, or related discipline At least 3 - 5 years of directly related experience Experience in troubleshooting and root cause analysis Current and active secret clearance or ability to obtain a secret clearance Able to obtain CompTIA A+ certification within 3 months of joining IPPS-A Understanding of common human resources issues Excellent verbal and written communication skills Experience in preparing and updating instruction manuals and SOPs Understanding of internet security and data privacy principles Good teamwork, problem-solving, and analytical skills These Qualifications Would be Nice to Have: Experience working in an Oracle environment Basic ability to run SQL queries, develop queries and investigate data Provisioning and Application Security experience Experience with PeopleSoft Human Resources Experience supporting DoD Army Human Resource Community customers Strong follow-up and organizational skills ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $59,600 - $122,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 3 weeks ago

Direct Support Professional - Beowulf (Wed, Fri, Sat: 8Am - 8Pm)-logo
ChimesRosedale, MD
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Set Pay Rate: $20.25 per hour Core Responsibilities (Applicable to All DSP Roles) Provide direct support and supervision to individuals to ensure safety, engagement, and well-being. Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation. Implement and follow individualized care plans, supporting each person's goals and skill development. Administer medications accurately and in compliance with agency policies and regulations. Ensure a safe, clean, and organized environment, adhering to health and safety protocols. Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation. Maintain accurate documentation of daily activities, progress, incidents, and other required reports. Foster community integration by facilitating participation in activities, events, and social interactions. Maintain open communication with supervisors, team members, and external service providers. Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations. Work a flexible schedule, including evenings, weekends, and holidays, as needed. Treat all individuals with dignity, respect, and kindness. Role-Specific Responsibilities Day Program DSP Engage individuals in structured activities that promote learning, socialization, and skill development. Monitor and support individuals throughout the day, ensuring active participation in program activities. Transport individuals to and from program activities and community outings. Collaborate with the day program team to enhance service delivery and improve outcomes. Residential DSP Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking. Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences. Monitor and report any health concerns, ensuring medical appointments are scheduled and attended. Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care. Floater DSP Adapt to different home and program environments, providing coverage as needed. Be flexible and responsive to staffing needs, traveling between various locations as assigned. Ensure consistency in care and documentation across different program sites. Remain awake and alert during overnight shifts, conducting scheduled safety checks. Requirements Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred. Certifications: Must obtain and maintain active certifications in: Certified Medication Technician (CMT) CPR/First Aid Mandt (or other crisis intervention training) Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential. Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team. Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks. Other: A valid driver's license and an acceptable driving record as determined by agency policies. Additional Information DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge. This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect. Work schedules may vary and can include evenings, weekends, and holidays to meet program needs. What's in it for you? Total Rewards Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" And More! #cmd410

Posted 3 weeks ago

Family Peer Support Specialist (On-Call Only)-logo
SOUTHEAST COMMUNITY Health SystemsIndependence, LA
Apply Description Please Note This Position Provides On-Call Services on Nights and WeekendsOn-Call Plus Call-Out Pay Applies POSITION SUMMARY The Family Peer Support Specialist is an active member of the Youth Mobile Crisis Response (YMCR) Team and provides support services to consumers and families who have experienced a behavioral health crisis. Under supervision of the Clinical Director or designee, the Family Peer Support Specialist functions as a role model for guardians; serves as a consumer advocate, has lived experience with their child having had a behavioral health diagnosis, and providing consumer or family information for continued stabilization. The Family Peer Support Specialist performs a wide range of tasks that relate to assisting parent and/or guardians in regaining optimal functioning within the community for their youth. ESSENTIAL FUNCTIONS Assists clients in identifying strengths, needs, and realistic goals to develop a service plan. Help clients and their families restore and develop social and interpersonal skills Identify and enhance support networks, community awareness, and coping strategies Effectively teaches social skills and household management skills. Assist clients in identifying and responding to triggers that lead to functional impairments Ensure appropriate follow-up for individuals who have experienced a crisis event and ensure linkage to ongoing supports and services, operating in an enhanced localized crisis response system contributing to the goal of increased community stabilization. Participate in collaborative meetings with Youth Mobile Crisis Response staff and other community leaders as needed Communicate client's status regularly, including changes in mood, medical needs, etc. as needed Knowledge of agency and community resources and referral processes. Produce effective, documentation of every interaction with client. Provides supportive services for clients and arranges for the provision of services from community resources based on the service plan. Attends supervision, program, and agency-wide meetings as indicated. May assist with consultation, review, or auditing of records. Performs other duties as requested. Requirements SKILLS & ABILITIES Education: A minimum of a high school diploma or GED required Must successfully complete an LDH/OBH approved peer training program prior to providing peer support services and be recognized as a recognized family peer support specialist (RFPSS). Computer Skills: Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Other Requirements: Must be at least 24 years of age Must have lived experience as the primary caregiver for a child with complex needs inclusive of social, emotional, mental health, and/or substance use concerns, and/or involvement with child welfare or juvenile justice systems Ability to communicate in English, both verbally and in writing. Ability to communicate in different languages desired. Excellent customer service skills Possess a valid driver's license No restrictions or adverse actions that would disqualify for Medicaid or other billing Salary Description $7.25 per hour on-call rate plus $100 call out

Posted 1 week ago

Technical Support Engineer (Tse) - Etch - (E3, Sr)-logo
Applied MaterialsLehi, UT
Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible a Better Future. What We Offer Salary: $80,000.00 - $110,000.00 Location: Beaverton,OR, Boise,ID, Chandler,AZ, Dallas,TX, Hillsboro,OR, Lehi,UT, Malta,NY, Manassas,VA, Phoenix,AZ, Portland,OR, Santa Clara,CA At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Technical Support Engineer (TSE) TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure. Support multiple technical escalations, resolve with focus on time to resolution and quality of work Attend customer field issues meetings with FSO, collaborate with BU engineers Recommend best practices to improve products, processes, or services. Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc. Provide on-site coaching to FSO Provide Alpha and Beta Site support Support NPI development early in the product life cycle, and at key customer sites Support BU DFx (Design for Service / Install) projects Create, or collaborate in creation of, innovative advanced trouble shooting tools Business Expertise: Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. Leadership: Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements. Problem Solving: Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data. Impact: Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. Interpersonal Skills: Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments. Qualifications Education: Bachelor's degree or equivalent in technical field Skills: Ability to work independently and as part of a team Strong organizational and time management skills Excellent interpersonal and communication skills Ability to handle stressful situations and effectively manage difficult problems Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK Certifications: Applied Materials Etch Product Certification or equivalent. Languages: English (written and verbal) Years of Experience: 3+ years of experience with Applied Materials Etch products or similar Work Experience: Minimum 3 years of semiconductor fab experience Shift: Mon-Fri 8 hr per day Travel: Yes, generally 25% of the time, but could be as high as 50%. Relocation Eligible: No Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Posted 30+ days ago

A
Aramark Corp.Wilmington, NC
Job Description The Administrative Support Worker is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker will be required to work well with customers, visitors, and employees in a professional and cheerful manner. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs Job Responsibilities Responsible for performing administrative functions including distributing mail, ordering, and stocking supplies, answering phones, and greeting visitors Assists unit management with clerical tasks in relation to accounting, payroll, receiving, and/or human resources including filing, data entry, record review and maintenance, etc. Greets customers, clients, and employees; answers inquiries or directs calls where necessary Maintain office memos and informative postings Operate technology, systems, and software such as voicemail systems, copy/scanners, personal computers, and MS Office At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Prior administrative experience preferred The ideal candidate will have a solid understanding of Microsoft applications, including but not limited to: Outlook, Word, PowerPoint, and Excel Demonstrates interpersonal and communication skills, both verbal and written Demonstrates strong interpersonal skills, accuracy, and attention to detail Requires frequent performance of repetitive motions with hands and/or arms Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Wilmington

Posted 1 week ago

Direct Support Professional - Classroom Instructional Assistant-logo
Grafton Integrated Health NetworkWinchester, VA
Direct Support Professional- Children's Services An Instructional Assistant at Grafton works directly with a teacher, the education administer, a therapist, a psychiatrist, allied therapists, speech therapists, occupational therapists, skilled behaviorists, & etc. in what we call a "transdisciplinary team" - everyone's voice is equally important as we work with the child and their family in order to build plans that we give them their lives back. Under general supervision, Direct Support Professionals in our Education program, participate in the direct care and plan implementation for clients, as prescribed by physician and treatment teams. They assist the Academic Teacher in implementing instructional and therapeutic activities. They may assist with writing lesson plans and preparing instructional materials to support instruction. They assist the Academic Teacher with assessing progress (analysis of data) and modifying teaching techniques to promote achievement of each assigned client's established goals. They work with clients in residences during academic breaks and holidays. In community-based programs, they provide transportation between the residence and school. They provide supervision, safety and crisis management for the client population; complete documentation of client behavior and participation in programming; adhere to the scheduled activities; role model positive, mature behavior; utilize proactive behavioral strategies to minimize client crisis and maximize success. They report to a teacher or program supervisor/ manager. ESSENTIAL JOB FUNCTIONS Health, Safety and Wellness of Clients Ensures medications are delivered accurately and on time. Provides for the well-being and safety of clients. Supports client health and hygiene. Utilizes infection control procedures. Reports serious incidents, participates in reviews and implements follow-up measures, as applicable. Individual Plan Implementation Knows the SNAP (strengths, needs, abilities and preferences), goals/objectives/outcomes and treatment strategies from the current Plans (Treatment Plan, IEP, ISP) of assigned clients. Promotes clients' achievement of behavioral goals by implementing the behavior strategies and teaching alternative behaviors, as indicated in the Treatment Plan/IEP/ISP. Actively instructs assigned clients so they can achieve education/residential goals and objectives or ID Waiver outcomes. Collects and documents behavioral and instructional data, accurately and reliably. Documents services delivered accurately and in a timely manner. Maintains a high level of engagement with and monitoring of clients. Implements planned activities throughout the workday. Provides a Supportive and Solution-Focused Environment Builds trusting, respectful relationships with clients and helps clients do the same. Demonstrates knowledge about the symptoms and supports associated with diagnoses of assigned clients and a trauma-informed care approach. Manages behavioral crisis safely. Collaborates with the Treatment Team to provide continuity of support and care, by communicating and contributing to team discussions and decisions. Exhibits exemplary customer service with guardians, agency personnel and visitors. Site Management- Housekeeping, Nutrition, Transportation, Finances Ensures a safe residence / classroom environment. Assures a clean and organized residence/classroom. Promotes good nutrition and, in group homes, assists with meal preparation. Provides transportation / community mobility. Assists with purchases and is accountable for program and client money, as applicable. Teamwork and commitment to the mission, values and vision of Grafton Demonstrates knowledge of organization. Demonstrates the core values of personal integrity and accountability. Performs other duties, as assigned. MINIMUM TRAINING AND EXPERIENCE A bachelor's degree in human services; or an associate's degree and 3 months experience working with children; or be a high school graduate or have a G.E.D. and 6 months experience working with children Must be 21 years of age Must pass criminal background check and pre-employment drug screen Valid driver's license with an acceptable driving record Demonstrates moderate computer skills - how to log-in, how to navigate the Web for information, how to start and save a document in Microsoft WORD, and has basic keyboarding skills. COMPENSATION Starting at $17.00 to $21.15/hour based on years of Direct Care experience Depending on hours worked you may be eligible for Grafton's shift differential that is currently being offered. Shift Differentials: $1.50/hr. weekday evenings & overnight 3:30p- 7:00a & $3.00/hr. weekend Fri 3:30p- Mon 7:00a Available Shifts: Monday-Friday 7am-3:00pm Monday-Friday 8:30am-2:30pm EMPLOYEE BENEFITS Medical, dental and vision Flexible Spending & Health Savings Accounts 401(k), including an employer match Generous Paid Time Off plan Education Assistance Life Insurance Employee Assistance Program (EAP) Short-term disability (STD) Long-term disability (LTD) As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness If you have issues applying or have any questions about this position, please reach out to us at HR@Grafton.org or 540-542-0200 Ext. 6429. #DSPShenandoah

Posted 30+ days ago

Seasonal Store Support Teammate-logo
The BuckleFresno, CA
Summary The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Compensation: Pay range: $16.50-$18/hr The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. For sales positions, Buckle pays a base rate plus commission on sales. The range listed is the estimated base rate plus commission for Teammates in this position. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise. Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Monitor and recognize security risks and thefts, and know how to prevent or handle these situations. Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers. Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks. Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities for this position. Part-time Benefits Benefits Available (after applicable waiting period): Teammate Discount Performance Bonuses Employee Assistance Program 401(k) (subject to additional requirements) Paid Sick Time (where required by state) Education and/or Experience No prior experience or training. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Posted 30+ days ago

W
Weltman, Weinberg & ReisDublin, OH
The Litigation Support Assistant, provides administrative, clerical, and legal support to assigned attorneys, requiring a working knowledge of legal concepts, procedures, and terminology. This role assists with assignments of increasing complexity, contributing to case preparation and litigation processes while ensuring efficient workflow. Responsibilities/Duties/Functions/Tasks: Transcribe/type legal documents, correspondence, and pleadings from dictation or drafts. Draft, proofread, and format non-complex legal documents (pleadings, affidavits, correspondence). Review legal documents for accuracy, compliance with policies, and completeness. File pleadings with courts (electronically or in-person) and confirm service of subpoenas/notices. Process post-judgment executions and arrange payments (court costs, fees). Assist attorneys with routine case management (scheduling hearings, tracking deadlines). Contact clients, debtors, courts, and opposing counsel for updates, documentation, or instructions. Forward accounts to external counsel; act as liaison between clients and attorneys. Conduct basic legal research (title searches, asset location, skip tracing). Compile data for legal documents; locate missing records or case information. Negotiate payment arrangements or asset returns (pending attorney approval). May accept and process debtor payments. Monitor and maintain knowledge of legal procedures, court rules, and office software. Complete all required position-specific training. Perform other legal support tasks as assigned. Minimum Qualifications: High school diploma or general education degree (GED). 2 years relevant law office experience or an equivalent combination of education, training, and experience. Professional demeanor with clients and co-workers. Organized and detail oriented to meet deadlines. Excellent oral and written communication skills. Excellent computer skills using Microsoft Office products with the ability to type 45 words per minute. Compensation and Benefits: Starting pay $21.70 or more based upon experience Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information. Promotional opportunities from within the Firm Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Positive office environment with regularly scheduled parties, contests, and community support initiatives On site "Bistro To Go" vending and fresh foods available Free parking Free onsite fitness center for all employees EEO Statement: Weltman is an Equal Opportunity Employer. #Clerical

Posted 4 days ago

Part Time Associate Tech Support Analyst - Lan/Wan - 3Rd Shift-logo
Publix Super MarketsLakeland, FL
Description Join Publix Technology- Where Innovation Meets Impact Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states. Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership. Be part of a Fortune "100 Best Companies to Work For" and help us build more than just great subs - build the future of technology for Publix. Join Publix Technology as a part time Associate Technical Support Analyst on the LAN/WAN team. The position hired will be dependent upon skillset. This position is for 3rd shift and the work schedule after the initial training period will be between the hours of 12:00am- 10:00am. Shifts will be 8-hours, four days per week. Responsibilities: Level 1/2 troubleshooting of the Publix network infrastructure Monitoring and responding to alerts from networking devices. Working directly with Telco vendors on circuit outages Escalating high severity and chronic problems to management Answering phones and logging incident records Additional Information Once your application has been successfully submitted you will receive a confirmation email. Please be sure to monitor your email daily for communications you may receive during the recruiting and selection process for this position. Relocation/Household Good Shipment Allowance will NOT be provided.* Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence. Required Qualifications High School diploma or equivalent 1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities Experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies Preferred Qualifications CCNA, CCENT, CCNP certifications Experience supporting IP office telephone systems. Experience working with trap receivers and tracing tools. Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics) Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery

Posted 1 week ago

Freshfields Bruckhaus Deringer logo

Regional CRM Support & Data Coordinator

Freshfields Bruckhaus DeringerRaleigh, NC

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Job Description

Overview of the firm and function

Freshfields is a global law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams.

We think and work globally - we don't just say we are one firm; we act as one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

About Marketing & Business Development (MBD)

MBD is a dynamic global team which includes business development specialists, research analysts, brand, marketing and communications experts. By working collaboratively, our team shapes the firm's client strategy, completes analysis of complex business issues, targets opportunities, develops compelling proposals, and creates content and marketing campaigns that lead our digital presence. Together, we define the client experience and shape the perception of Freshfields around the globe.

Role summary/purpose of job

The Client Relationship Management (CRM) team supports the firm's successful engagement and relationship building activities with global priority clients and targets. The Global CRM & Marketing Support team is responsible for Salesforce CRM system data quality, reporting and analysis of firm initiatives and ensuring that marketing campaigns, invitations and other content mailings are managed smoothly through the system.

Key duties include supporting our US colleagues with

  • CRM system support:

  • Using deep understanding of CRM and Martech to manage data quality and deliver technical support for Marketing and Business Development.

  • Responsible for working through a service queue to deal with regional requests from internal stakeholders and system related queries alongside team SLA's and KPI's.

  • Provide technical support to firm initiatives active in the region

  • Superuser of data management platforms to support maintaining CRM data hygiene

  • Analysing data held within the CRM to deliver insightful reports and dashboards for analytic requests and support the function to identify trends

  • Managing the marketing process for briefings, newsletters and events. Supporting large campaigns and projects to ensure all marketing material produced conforms to the firm's brand guidelines and collaborate with colleagues in the MBD team through each stage of the end-to-end process, this includes:

  • Contact List Research from CRM and relationship management platforms,

  • Mailing list approval,

  • Email and landing page creation,

  • Managing automation pathways,

  • Test mail approval,

  • Sending mailings,

  • Reporting of key metrics such as viewership, click-to-open rates, event acceptance rates and bounce-back analysis; and

  • Providing suggestions to continuously improve the existing processes

  • Support regional adoption of CRM systems

  • Key contributor to delivery of the support services for the CRM system in line with agreed SLAs and KPIs;

  • CRM Data quality - correct, standardise and verify data stored within the CRM system and custom-built environments:

  • Profiling - inspect data for errors, inconsistencies, redundancies and incomplete information;

  • Cleansing - de-duplication and verification of information;

  • Monitoring - Monitoring changes in data integrity and providing suggestions to continuously improve the existing processes

  • Data Augmentation - enhance data using information from multiple data sources.

  • Data Protection - ensure Global data protection policies are followed to ensure firm wide compliance

  • Data standards - maintain existing controlled vocabulary/taxonomies. Eg update and maintain lists, compare with existing firm wide lists, and ensure standardization across systems.

  • Data quality management queue process

  • Marketing mailings support:

  • Develop mailing campaign within our CRM system based on a brief from the mailing owner, including type of initiative, target audience, deadline and content;

  • Ensure all marketing material produced conforms to the firms brand guidelines

  • Work closely with front office BD through each stage of the end-to-end process including:

  • Contact List Research using Internal Data sources; Mailing list approval;

  • Email and landing page creation

  • Test mail approval;

  • Sending mailings; and

  • Reporting of key metrics such as viewership, click-to-open rates, event acceptance rates and bounceback analysis.

Key responsibilities and deliverables

  • Contribute to the development and maintenance of processes and working practices.
  • Build and manage client relationships.
  • Support the firm's CRM system and Martech stack.

Key requirements

  • Educated to degree level.
  • Confident and self-motivated.
  • Strong analytical skills and highly numerate.
  • "Can do" attitude and ability to use initiative.
  • Strong attention to detail.
  • Professional and service oriented.
  • Ability to work to tight timelines
  • Good organisational skills and ability to self-manage.
  • Ability to remain calm under pressure and a proven track record to deliver against objectives.
  • Ability to work collaboratively with others including cross-border teams.
  • Excellent team player capable of building good working relationships.

EEO Statement

Freshfields US LLP is proud to be an equal employment and affirmative action employer. Our policies and practices will be free from unlawful discrimination based upon race, color, ethnicity, religion, creed, sex (including pregnancy, childbirth or related medical conditions), national origin, citizenship, immigration status, ancestry, age, marital status, protected veteran status, military service, disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under federal, state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices, including sexual harassment.

Disability Accommodation for Applicants to Freshfields US LLP

Freshfields US LLP is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at BusinessServicesRecruitment@Freshfields.com , or you can send your resume to BusinessServicesRecruitment@Freshfields.com , or you can call us at +1-212-277-4000.

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