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G logo
Gong.io Inc.Salt Lake City, UT
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io. Our Customer Success Managers (CSMs) are trusted strategic advisors to revenue and operational leaders. They are responsible for driving strategic plans and business transformation while delivering measurable business impact. As a CSM at Gong, you will drive customer engagement and product adoption, deliver meaningful business outcomes, mitigate risk, and drive account growth. CSMs are measured on quarterly metrics related to gross dollar retention, expansion, and driving multi-year renewals. This particular role will be a foundational member of our new Industry Expansion (IX) team, which is building out the strategy for the newest segment in Gong CS. You will be joining a "startup within a startup," contributing to shaping the customer journey and success model for emerging industries and use cases. You'll help to build the IX outcomes realization journey, leveraging automation, AI, content, and self-service strategies to improve customer health, reduce churn, and increase NDR (Net Dollar Retention) for this critical new segment. RESPONSIBILITIES Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, effectively uncovering and driving towards board-level business outcomes and strategically mapping those to Gong workflows and subsequent value. Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining data to effectively measure value, unearthing and mitigating risk, and creating customer advocacy. Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience. Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR. Achieve cross sell and upsell targets by partnering with Account Executive counterparts to source opportunities, secure growth, and increase the value of your IX portfolio. Partner with Gong's Professional Services organization to ensure customers within the IX segment onboard successfully and achieve the fastest path to value against their desired outcomes. Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops. Contribute to Gong's environment and culture of "builders" versus "scalers," proactively identifying and leading team process improvements and helping us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team. QUALIFICATIONS 7+ years of relevant work experience. Previous B2B SaaS and enterprise software experience. Experience working with Healthcare customers, or working in the Healthcare industry Account management experience a plus. Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative. Demonstrated ability to provide prescriptive project plans, and paths for successful onboarding, support, and change management to customers to deliver high customer satisfaction, advocacy, and loyalty. Excellent verbal and written communication skills. Passionate about providing an exceptional customer experience. Creative, resourceful, detail-oriented, and well-organized. A strong team player and resourceful individual who thrives in a fast-paced, high-growth startup environment. Someone who flourishes when given responsibility and a sense of ownership, often with limited direction. Track record of completing complex projects when the path to success may be unclear and / or requires clarity and focus. Proven ability to lead, challenge, and persuade Fortune 100 customers and executive stakeholders. Comfortable giving and receiving feedback. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $167,000 - $172,000 USD OTE (70/30 split). Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-AC1

Posted 2 weeks ago

US Bank logo
US BankRochester, MN
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Healthcare Business Banking Relationship Managers ("BBRMs") serve as primary advisors to U.S. Bank's Healthcare clients with annual revenue of up to $25 MM. BBRMs are experienced partners who understand their clients' needs and goals, as well as delivering comprehensive financial solutions. They take a holistic approach to relationship management, leveraging deep partnerships across the Bank to deliver a wide range of offerings to support both the individual and the business entity. This includes loan products, credit cards, payment processing, treasury solutions, and personal wealth planning. Healthcare Business Banking RMs are responsible for cultivating and managing new and existing healthcare client relationships. They achieve this by serving as trusted partners who assess and attend to client needs, provide education on available deposit and loan products and services, and recommend financial solutions based on each client's unique goals. They utilize their business banking expertise to consult and deliver a mix of products and services including lines of credit, term debt products, buyouts, and commercial mortgages. When a client's needs extend beyond core business banking offerings, the BBRM continues to direct the overall relationship and plays a leading role in managing referrals to/partnership with other business units. Basic Qualifications Bachelor's degree, or equivalent work experience Seven or more years of relevant experience Preferred Skills/Experience Prior Healthcare and Practice Finance banking & structuring experience Prior experience in clinic and center Commercial Real Estate Experience partnering across a large, matrixed organization in support of client delivery execution (especially with Treasury Management, Payments, and Wealth Management partners) Experience working with Healthcare and Practice clients & prospects Experience managing complex credit structures and loan requests larger than $2.5MM Experience working with companies and practices up to $25MM in annual revenue Experience working with Salesforce and nCino Proven success developing new business and COIs in the healthcare industry Demonstrated knowledge of commercial credit and credit quality Agile and innovative approach to problem solving and decision making Excellent verbal and written communication and presentation skills The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $124,355.00 - $146,300.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Posted 30+ days ago

Cigna logo
CignaWashington, DC
LOCATION: Richmond or McLean, Virginia or Washington, DC or the Baltimore, MD area. This Manager, Hospital Contracting serves as an integral member of the Provider Contracting Team and reports to the Provider Contracting Senior Manager. This role assists in developing the strategic direction and management of the day to day contracting and network management activities for a local given territory. DUTIES AND RESPONSIBILITIES Manages complex contracting and negotiations for fee for service and value-based reimbursements with hospitals and other providers (e.g., Hospital systems, Ancillaries, and large physician groups). Builds relationships that nurture provider partnerships and seeks broader value-based business opportunities to support the local market strategy. Initiates and maintains effective channels of communication with matrix partners including but not limited to, Claims Operations, Medical Management. Credentialing, Legal, Medical Economics, Compliance, Sales and Marketing and Service. Manages strategic positioning for provider contracting, develops networks and identifies opportunities for greater value-orientation and risk arrangements. Contributes to the development of alternative network initiatives. Supports and provides direction to develop network analytics required for the network solution. Works to meet unit cost targets, while preserving an adequate network, to achieve and maintain Cigna's competitive position. Creates and manages initiatives that improve total medical cost and quality. Drives change with external provider partners by assessing clinical informatics and offering consultative expertise to assist with total medical cost initiatives. Prepares, analyzes, reviews, and projects financial impact of larger or complex provider contracts and alternate contract terms. Creates "HCP" agreements that meet internal operational standards and external provider expectations. Ensures the accurate implementation, and administration through matrix partners. Assists in resolving elevated and complex provider service complaints. Researches problems and negotiates with internal/external partners/customers to resolve highly complex and/or escalated issues. Manages key provider relationships and is accountable for critical interface with providers and business staff. Demonstrates knowledge of providers in an assigned geographic area through understanding the interrelationships as well as the competitive landscape. Responsible for accurate and timely contract loading and submissions and interface with matrix partners for network implementation and maintenance. May provide guidance or expertise to less experienced specialists. POSITION REQUIREMENTS Should possess a bachelor degree; preferably in the areas of Finance, Economics, Healthcare or Business related. Significant industry experience will be considered in lieu of a Bachelor degree. MBA or MHA preferred. 5+ years Hospital contracting and negotiating experience involving complex delivery systems and organizations required. Experience in developing and managing key provider relationships Knowledge of complex reimbursement methodologies, including incentive based models strongly preferred. Demonstrated experience in seeking out, building and nurturing strong external relationships with provider partners. Intimate understanding and experience with hospital, managed care, and provider business models. Team player with proven ability to develop strong working relationships within a fast-paced, matrix organization. The ability to influence both sales and provider audiences through strong written and verbal communication skills. Experience with formal presentations. Customer centric and interpersonal skills are required. Demonstrates managerial courage as well as an ability to maneuver effectively in a changing environment. Superior problem solving, decision-making, negotiating skills, contract language and financial acumen. Knowledge and use of Microsoft Office tools. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 91,200 - 152,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Posted 3 weeks ago

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The University Of Kansas HospitalKansas City, KS
Position Title Healthcare Associate (PRN) - Radiation Oncology Clinic Bloch Radiation Oncology Pavilion Position Summary / Career Interest: The Ambulatory Clinic Healthcare Associate is responsible for assuring efficient flow of patients through the health care setting by facilitating examination and treatment of patients in a culturally sensitive manner with exceptional customer service; contributes to patient care by preparing patient for visit, performing limited procedures, scheduling diagnostic test or consults, maintaining patient records, organizing clinic/exam rooms, maintaining supply/equipment inventory, and/or assisting physicians, other medical staff, nurses, other interdisciplinary team members and support staff. Responsibilities and Essential Job Functions Accurately schedules radiology tests; obtains films and reports; prepares laboratory specimens according to policy. Assists physicians and/or nurses with special procedures and examinations as defined on competency checklist. Collaborates with members of the health care team in coordinating and implementing plans for patient care; may record elements of the patient history for clinical staff review. Ensures data collected for completed procedures is recorded on appropriate forms and in medical records Maintains medical records; ensures all required documentation is available in the medical record; distributes reports and correspondence; files, photocopies and processes forms related to medical charts. Maintains orderliness and cleanliness of examination rooms; stocks assigned areas and ensures par levels of supplies are maintained; checks and completes required logs and equipment such as refrigerator logs, eyewash logs, emergency/crash carts, suction and other required checks. Performs clerical duties such as greeting patients; registration; scheduling; pre-certification of tests, procedures and medications; processing insurance forms; preparing financial records; answering phones; and entering ambulatory care charges. Performs simple procedures as directed by the nurse or physician and as defined on the competency checklist. Performs vital signs, height, weight, and screening procedures and documents in medical record. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience High School Graduate Enrolled in an accredited school of nursing having completed OR Bachelors Degree in a Health Care or Science related field OR 3 years of inpatient/rehab/LTC experience under the direction of a RN Preferred Education and Experience Previous medical office experience Required Licensure and Certification Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA) Time Type: Part time Job Requisition ID: R-32626 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Posted 30+ days ago

Malone Workforce Solutions logo
Malone Workforce SolutionsOmaha, NE
Bring your personality to the Malone team! Go-getter. Straight-talker. People person. If that sounds like you, consider joining us for our mission. At Malone, there is nothing we love more than helping people and companies connect to accomplish amazing things. About Us: Malone is a private, award-winning company dedicated to providing staffing and recruitment needs to clients across the nation. Ranked on the SIA 2024 Top 100 List as one of the Largest Staffing Companies in the US, it is our pleasure to serve as the workforce resource and to make a positive impact on people's lives. Malone is actively recruiting an enthusiastic and results-driven Healthcare Recruiter to join our team. If you are passionate about customer service, building your own book of business, have sales, recruiting, or call center experience, we would love to hear from you. Position Summary: The Healthcare Recruiter is primarily responsible for sourcing, recruiting, and placing qualified medical professionals on assignments in healthcare facilities nationwide. This role requires an understanding of the healthcare sector, managing high volume inbound and outbound calls, and the ability to build and maintain relationships with candidates. Location: Omaha, NE 60258 Job Type: Full-time Primary Responsibilities: Source and develop an active network of healthcare professionals for contract, PRN and permanent placement for our client facilities. Develop and implement recruitment strategies to attract and retain top talent in the healthcare industry. Conduct initial phone screens with candidates and assist with the onboarding process Maintain communication with healthcare providers regarding assignment details, compensation, and client expectations Negotiate salary, terms and conditions of employment with candidates Collaborate with Account Managers to source, identify, match and present candidates for placements. Collaborate with Account Managers to ensure all assignment specifics are completed and meet company goals. Stay up to date with industry trends and changes to educate candidates and adjust strategies accordingly. Provide support to candidates. Qualifications: Experience in sales, recruitment, customer service, communications or related role. Knowledge of the healthcare industry and roles is preferred, but not required. Strong organizational skills and attention to detail. Self-motivated individual with drive to take advantage of abundant incentive opportunities. Proficient in Microsoft Office - including Outlook, Word, and Excel Must be able to work in office Monday- Friday 8:00am- 5:00pm The Perks: Full Benefits Package including health, dental, vision, and life insurance Opportunities for internal advancement Relaxed office environment with casual dress code Fun, results-driven culture Career Development Opportunities Opportunity to work with a talented and driven team to support you Paid Time Off and 11 paid company holidays Partnership with Point University, an accredited institution, to provide tuition discounts 2 Paid Days of Giving Health and Dependent Care FSA options 401K with Company Match Management Registry, Inc. hiring decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, please contact our corporate office at 1-866-805-8600.

Posted 4 weeks ago

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Perkins WillAtlanta, GA
Responsibilities: Provide technical leadership and documentation coordination including development of design drawings, technical documentation, and leading project team assignments Direct production of schematic, design development and construction documents; make decisions and negotiate critical issues in collaboration with Project Manager Perform construction administration duties (e.g., RFI's, RFP's, change orders, etc.) Execute applicable agency review analysis (accessibility, zoning, life-safety, etc.) Establish budget, task schedule, and other components of the work plan with Project Manager Maintain contact with clients, consultants, and contractors Participate in marketing efforts and may lead presentations to prospective clients Direct, organize, and mentor junior staff with responsibility for oversight Requirements: A professional degree in Architecture, Design, or related discipline 10-15+ years of experience including significant healthcare experience Proficiency in Revit strongly preferred Experience directing and coordinating work efforts of junior staff Advanced experience in all phases and aspects of a project including reviewing construction documentation Experience with building codes, specifications, building and engineering systems Understanding of project management process Effective verbal and written communication skills Collaborative and professional work ethic LEED AP or within 6 months of hire Licensure required Qualified and interested candidates should submit a resume and work samples. Include your resume and a compact, representative sample of your work (no larger than 4MB).

Posted 30+ days ago

A logo
Aramark Corp.Shelbyville, KY
Job Description It's time for a sweeping change to your career so that you can pursue what matters to you! At Aramark, making sure we provide clean environments is something in which we take pride and is a skill set that can help take you further in your career. As a professional Housekeeper on our team, you'll take pride in cleaning and maintaining the cleanliness of our locations to help keep our guests happy and healthy. Integrity and attention to detail are also two must-have tools that you keep in your cleaning case. By helping us create clean, safe, and orderly environments for our guests, you'll pave the way to more opportunities for yourself at Aramark! Job Responsibilities Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs. Maintains all assigned ancillary and department areas and corridors in a clean neat and sanitary manner, to protect safety and health of others and in compliance with accurate preventative maintenance procedures as outlined in department policy. Inspects and uses judgment in determining which cleaning techniques outlined in orientation guidelines to follow. Demonstrates efficient and safe use of housekeeping equipment and solutions as observed by supervisor. May disinfect and sterilize equipment and supplies, using germicides and sterilizing equipment. Diligently employs universal precautions when disposing of trash and bio-hazardous materials. Keeps cart properly stocked with equipment and cleaning supplies; ensures all chemicals are accurately labeled, and all equipment is in good working condition. Promotes effective interpersonal and interdisciplinary relationships, maintains professional conduct at all times. Assists in improving productivity and efficient operations of the department. Demonstrates commitment to professional growth and competence by adherence to component and departmental training commitments. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Past cleaning experience preferred Attention to detail Ability to communicate effectively with clients, senior management, and Aramark support staff Ability to respond effectively to changing demands This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Louisville

Posted 30+ days ago

Gensler logo
GenslerLos Angeles, CA
Our approach to healthcare is holistic. It is research-driven and designed to create engaging experiences for everyone from patients and families to staff and providers. Gensler seeks innovation for the individual, the community, and the region from a diverse global platform. We call our approach Radically Human. Gensler applies this approach to our work and in building our teams. We seek partners that share our view and are motivated to drive positive change in human health and wellness. Your Role At Gensler Healthcare, we design for people. We leverage our global perspective and local presence to innovate at every scale. We're not just designers. We're tinkerers, craftspeople, visionaries, innovators and thought leaders focused on wellness. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve challenging problems in our healthcare ecosystem. Whether you're into sketching new ideas, hacking a building or growing client relationships in global markets, there's something here for everyone. As a Gensler Architect with our Healthcare team in Los Angeles, your job is to combine creativity and technical knowledge with business skills and understanding to produce functionally beautiful spaces for clients. We are collaborative and client focused, with a commitment to design experience, sustainability, and social purpose. Join our incredible team and leverage the power of informed and purposeful user-centered design to unlock design solutions and strategies that are defining the next chapter in the healthcare industry. What You Will Do Documentation coordination with consultants (structural, MEP, lighting, AV, acoustical, accessibility, building envelope, life safety, etc.) Coordinate with the project team, client, vendors, contractors, and consultants for a variety of healthcare projects (medical office buildings, hospitals, outpatient clinics, surgery centers, community health centers, etc.) Experience delivering healthcare buildings and base buildings is preferred Resolve complex technical and design issues with team to produce innovative, technical, constructible solutions Direct production of drawings, specifications and construction administration tasks Responsible for delivery of documents with design intent and top-notch technical quality Contribute to the maintenance and oversight of the project manual and specifications Conduct on-site observations and document site reviews Process submittals/substitution requests during construction and address RFIs Interface with building and permitting officials during the permitting and construction phases of the project Actively participate and contribute to the financial performance of a project Review and contribute to proposals and contracts Contribute to office activities, initiatives and learning programs Establish and maintain ongoing, productive client relationships Your Qualifications Bachelor's degree in Architecture from an accredited school Registered / Licensed Architect 5+ years (preferred) of related experience on healthcare projects, from feasibility studies, pre-design, space programming, and master planning Understanding of healthcare regulations and codes Highly proficient with Revit LEED AP (or in process) preferred Expertise with building codes, standards and building structures - able to lead and guide our teams and clients with confidence Flexibility to focus on concurrent projects in various stages of development A quick learner with an ability to thrive in a fast-paced work environment Collaborative and team-conscious Must have the ability to maintain existing client relationships and build new client relationships through successful project delivery This position is in-person and requires weekly out-of-state travel for an internationally recognized healthcare institution. The base salary will be estimated between $92,000 - $112,000 plus bonuses and benefits and contingent on relevant experience. To learn more about our compensation philosophy and full benefits offerings, please visit Great People, Great Rewards | Gensler Life at Gensler At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

Posted 30+ days ago

Wolters Kluwer logo
Wolters KluwerClayton, MO
Wolters Kluwer is seeking a dynamic and experienced Product Marketing Manager to join our Healthcare education team. The ideal candidate will be responsible for developing and executing marketing strategies that drive product adoption, engagement, and growth for our innovative suite of higher education learning solutions. This role requires a deep understanding of the healthcare education market and the ability to translate complex product features into compelling value propositions that drive demand and support our sales teams. Key Responsibilities: Market Research: Collaborate internally and externally to complete and collect market research and intelligence, define market segmentation, and develop buyer/decision-making personas. Monitor industry trends and proactively adjust marketing strategies accordingly. Provide strategic insights based on market and competitive analysis. Product Expertise: Maintain an expert understanding of our portfolio, products offered, differentiators, customers, and competition. Product Launches: Define key product launches or marketing campaigns based on the seasonal calendar, ensuring alignment between product, sales, and marketing. Campaign Execution: Develop, execute, and measure cross-channel campaigns, working across a cross-functional team that includes product management, sales, and central marketing organization. Go-to-market strategies include routes to market, offerings, global sales, and partner materials. Refine and optimize product messaging and positioning. Lead Generation: Collaborate with central marketing and solutions marketers to generate and develop/nurture leads and achieve campaign goals/metrics. Data Analytics: Track, report, and analyze program performance and ROI. Utilize data-driven insights to measure and define future best practices. Competitive Analysis: Continuously update and refine product marketing information based on the competitive landscape, adjusting positioning, messaging, and materials as required. Sales Collaboration: Work with sales and partners to develop materials that enable teams to sell and deliver new offerings, including playbooks, sales collateral, presentation assets, flyers/emails, product information documents, and competitive grids; support for internal sales training, Gather customer insights by interacting directly with customers during seminars, tradeshows, and on-site visits to inform product development and marketing strategies. Drive thought leadership initiatives by developing white papers, blog content, and speaking opportunities that position the company as an industry leader. Plan and manage marketing events, including webinars, conferences, and trade shows, to increase brand visibility and engage target audiences. Qualifications Bachelor's degree in Marketing, Business, or a related field (Master's preferred). 3+ years of experience in sales enablement and/or B2B product marketing. Experience in higher education, healthcare, or biological sciences is a plus. Strong project management and leadership capabilities. Demonstrated success in launching new products and growing market share. Advanced expertise in market research, competitive analysis and data interpretation. Proactive problem solver with high level of self-motivation Strong analytical skills with a data-driven approach to decision-making. Ability to quickly grasp complex products and communicate their value clearly. Exceptional writing skills with the ability to simplify technical concepts. Proficiency in marketing automation tools and CRM platforms. Excellent verbal and written communication skills. Collaborative mindset with the ability to thrive in a fast-paced, cross-functional environment. Deep understanding of the healthcare education landscape is a plus. Travel Requirements: This role requires travel an estimated 35% of the time for conferences, campus visits, tradeshows, and team meetings. Attend meetings outside of traditional 9-5 work hours as needed. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Posted 30+ days ago

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Aramark Corp.Wichita Falls, TX
Job Description The EVS Worker cleans and maintains assigned area(s) to meet customer, client, and patient satisfaction. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Job Responsibilities Adheres to established procedures to provide a safe working environment including aligning with OSHA, state/local, federal, and Aramark regulations Performs cleaning and sanitizing of patient / resident rooms that may include vacuuming, high and low dusting, bed making and stripping, and removal of general and hazardous waste. Cleans restrooms following proper infection control procedures. Accurately maintains and cleans housekeeping equipment Cleans assigned areas to Aramark and client standards and requirements Follows procedures for storage and disposal of trash and transports it to designated areas Reports maintenance concerns via work order requests to appropriate personnel Maintains friendly, efficient, positive customer service demeanor toward customers, clients, patients, and co-workers. Is adaptable to customer needs. Secures the facility, ensuring building is locked/unlocked as required Ensures security of company assets Other duties and tasks as assigned by manager At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Previous custodial experience preferred Able to follow basic safety procedures and precautions This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Wichita Falls

Posted 30+ days ago

NBBJ logo
NBBJLos Angeles, CA
NBBJ is an award-winning design firm recognized as a TIME100 Most Influential Company, a Fast Company Most Innovative Architecture Firm and a two-time 2025 AIA National Honor Award recipient. These recognitions reflect our purpose-driven approach that, fueled by ideas and a culture of collaboration, creates healthy buildings, strong communities and a resilient environment. That's where you come in. With leading clients, diverse colleagues and offices in creative capitals around the globe, a career at NBBJ will inspire you to be extraordinary. You can learn more about our firm, see what it's like to work here and explore recent projects and ideas at NBBJ.com. Join us to make an impact today! The role at a glance: NBBJ is seeking a Senior Project Architect for our Healthcare Practice to be located in our San Diego, Los Angeles or San Francisco office. NBBJ is looking for a project architect with demonstrated experience working on HCAI 1/OSHPD 1 projects in California and who has worked primarily with large-scale, healthcare projects involving client contact and leadership responsibilities. The Senior Project Architect performs architectural design and delivery for a wide variety of projects involving the construction of new buildings and the alteration of existing buildings and facilities. In your new role, you will: Work with clients and team members to identify objectives, develop options, and formulate creative solutions. Interpret design concepts by collaborating with project team and translate them into workable construction systems and detailing, while maintaining design intent and advocating for design excellence. Prepare appropriate documentation and deliverables from schematic design through construction administration in accordance with established firm and industry standards. Maintain appropriate records for project phases in accordance with established firm and industry standards. Lead and coordinate the work of other team members and consultants, providing direction, guidance, and mentoring as appropriate. May participate in marketing efforts, including proposal development, presentations, and client interviews. What you will need to succeed: Minimum 15 years of experience in the architectural field with successful experience in the documentation and delivery of large-scale healthcare projects HCAI 1/OSHPD 1 experience is mandatory for this role Active Architectural Licensure is required Demonstrated experience working on healthcare projects in the state of California Fluency in Revit B Arch or M Arch degree LEED or other sustainability accreditation preferred Proven ability to work within a highly collaborative team environment Excellent communication skills and strong attention to detail Ability to work with integrity, trust and commitment; setting an example for others Ability to travel as the project(s) requires The annual base pay range for this role is anticipated to be between $130,000 and $145,000. Actual compensation for successful candidates will be carefully determined based on a number of factors, including their skills, qualifications and experience. This role requires the individual to be based in the United States. Why choose NBBJ? We believe that all NBBJ employees should love their work. This means not only loving what you do but having pride in your workplace. We strive to be that irresistible place to work by enhancing your employee experience with customized programs and comprehensive benefits. In addition to 100% covered employee healthcare costs and 401k contributions, we offer unique professional development opportunities, volunteer opportunities and access to leading technology and resources to further help you love your work and advance your career. NBBJ has been named three times by Fast Company as one of the most innovative architecture firms. Founded in 1943, our first office opened over 75 years ago in Seattle, Washington. We now have over 10 office locations around the globe. We are a transdisciplinary, cross-practice focused firm with a deep portfolio of Civic & Cultural, Commercial, Corporate, Healthcare, Higher Education, Science and Technology, Sports, and Urban Environment projects. We also have several areas of service expertise including: Architecture, Environmental Graphic Design, Interior Design, Lighting Design, Workplace Consulting and more. In the past decade, NBBJ has received more than 300 awards from leading global, national and regional award programs across the business, real estate and design communities. We work with 5 of the top global high-tech companies, 14 of the U.S. News and World Report Top Hospitals, and 4 of the top 10 highest-ranked learning institutions. Our clients include institutional leaders such as Cambridge University, Google, Samsung, Cleveland Clinic, Tencent, and Stanford University. NBBJ is an Equal Opportunity Employer. M/F Disabled and Vet EEO/AA Employer. NBBJ does not accept unsolicited resumes or similar submissions from third party recruiters or employment agencies. Any unsolicited materials received by NBBJ from a source other than an individual candidate will be considered NBBJ property and NBBJ reserves the right to pursue and hire candidates referred to us without any financial obligation to the third party in question. If you are interested in becoming an approved NBBJ external recruiter, please contact a member of the NBBJ Talent Acquisition Team.

Posted 30+ days ago

Huron Consulting Group logo
Huron Consulting GroupChicago, IL
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. At Huron, An Associate leads with expertise and collaboration, partnering with Huron and client leaders to create sustainable solutions that drive meaningful results. As an Associate, with our Healthcare CDI team, you will lead one or more project work streams utilizing Huron approaches, methodologies helping clients solve their business challenges to advance their clinical and financial outcomes. You'll work on varied projects, gain valuable, hands-on consulting and change management experience, while positively impacting mission-driven healthcare organizations. Your role will foster a supportive, inclusive environment, empowering team members and creating a workplace where diverse perspectives are valued. You will build critical leadership skills to grow your career and mentor junior Huron staff. This allows you to make an impact and provide you career opportunities both within and beyond your areas of expertise. If you're passionate about driving impactful solutions and believe in the power of collaboration, Huron offers a rewarding path forward. As the Healthcare Consulting Associate in CDI, you will: Partner with project team members and client stakeholders to design and implement effective solutions by leveraging proven methodologies and best practices Leverage critical thinking skills in both data collection and complex analysis identifying data gaps and risks to develop sound conclusions and create implementable, sustainable recommendations for improvement Effectively summarize information and present findings and recommendations to varying levels of Huron and client leadership Provide direct supervision of junior project team members including coaching mentorship, leading teams, and providing feedback through performance management Deliver solutions tailored to each client's unique needs, enhancing both impact and accessibility across healthcare services Requirements: Bachelors' degree and RHIT (or RHIA) and CCS certifications required Minimum 3 years of inpatient coding experience across all specialties in an acute care hospital Strong leadership and management skills aligning to Huron's core values and competencies Proficient in ICD-10-CM/PCS and both MS-DRG and APR-DRG assignment Maintains 95%+ DRG assignment accuracy Experienced with Epic and Cerner EHR systems Skilled in coding quality audits and inpatient coding education The ability to travel based on client, enterprise, or project needs is an essential function of this role. While travel requirements may vary based on business need, the current average travel in the Healthcare practice is less than 50%, annually Proficiency in Microsoft Office (Word, PowerPoint, Excel) US Work Authorization required Preferences: Experience in a matrixed organization or cross-functional team environment CCDS/CDIP certification #LI-CM1 The estimated base salary range for this job is $100,000 - $130,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $112,000 - $153,400. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Associate Country United States of America

Posted 30+ days ago

Acxiom Corporation logo
Acxiom CorporationConway, AR
Acxiom Healthcare Data Analyst Intern will assist in analyzing healthcare data, generating insights, and supporting our data driven advertising initiatives. You will work with large datasets, build reports, and collaborate with cross-functional teams to optimize healthcare marketing strategies. The intern will assist in developing and implementing project plans, meeting preparations, and follow-ups. The intern will also create and maintain data catalogs, taxonomies, and data spreadsheets for processing data throughout Acxiom and external data platforms. Acxiom is a Conway, Arkansas based database marketing company that collects, analyzes, and sells customer and business data for targeted advertising, offering solutions for customer intelligence and data-driven marketing experiences. Acxiom puts data to work, solving complex challenges for the worlds leading brands and agencies. We help unify, connect and prepare data for AI-driven marketing and decision-making. Internship details: The internship will begin January 20th, 2026 The Internship will be in or near Conway, AR or New York City, NY office with expectation to be in the office most days 20-25 hours/week work dedication during the semester and up to 40/week during breaks and summer Anticipated graduation date between December 2026 - May 2027 Applicants for this internship position with Acxiom in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Acxiom (i.e., H1-B visa, F-1 visa (CPT/OPT), TN visa or any other non-immigrant status) What you will do: Data Analysis & Reporting: Collect, clean, and analyze data to identify trends and patterns for advertising Data Visualization: Create reports and visualizations using various tools to present insights and findings to stakeholders Predictive Analytics: Assist in developing models/algorithms to forecast healthcare campaign performance Compliance & Privacy: Ensure that data handling aligns with HIPAA and healthcare industry standards Collaboration: Work closely with agency teams, data science, data gurus, and other stakeholders to enhance data-driven advertising strategies Project Management: Preparation for internal and external meetings, help identify opportunities for improving processes, and prepare documentation Other: Research projects on relevant industry news, trends, products, services, competitors, and relevant existing and emerging technologies that may impact present and future performance Basic Qualifications: Currently pursuing a Bachelor's or Master's degree in Data Science, Statistics, Public Health, Computer Science, Business Analytics or related field Basic proficiency in Excel, Word, and SQL Strong interpersonal and communication skills Strong analytical and problem-solving skills Ability to work independently and as part of a team. Detail-oriented with excellent organizational skills. Understanding of healthcare data, such as claims data, patient journeys, or EMRs (Electronic Medical Records), is a plus Who are we seeking? Top Talent & High Performers: We hire the brightest in the industry! Innovative Collaborators: We drive operational improvements to promote efficiency and improve performance Future Leaders: We develop our people and promote from within Game Changers: We empower people to challenge the status quo and explore new possibilities Emotional Intelligence: We cultivate greatness both within ourselves and with others Hardworking Employees: We look for initiative to conquer complex challenges We believe in building an exciting workplace where associates feel highly motivated and want to engage every single day. It's important to Acxiom that we invest in our culture and promote a healthy work-life balance. Acxiom has a fast paced, high-performance culture where we empower our people to do innovative, ground breaking work. You will always be guided to do what is right. Primary Location City/State: Conway, Arkansas Additional Locations (if applicable): Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status. Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here. Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.

Posted 3 weeks ago

Risk Strategies logo
Risk StrategiesRichardson, TX
We are seeking a detail-oriented Account Executive to manage commercial insurance lines for large dental groups and organizations. This role involves frequent coordination with internal teams-including HR, Talent Acquisition, and C-suite executives-and requires strong communication and problem-solving skills. Clients often have multiple locations and frequent policy changes, so high attention to detail is essential. Responsibilities include daily account servicing, account rounding, marketing new and renewal business, and advising clients on tailored insurance solutions. Your Impact: In this role you will be responsible for client management and service, new business, and carrier/wholesaler relationships: Responsible for overall service: placement and business development management/retention on an assigned book of business; renewal strategy including markets to approach, claims reviews, gap analysis, coverage specifications as well as facilitating and analyzing the exposure information Marketing, negotiation, writing exec summary and reviewing of proposal, facilitating for binding new business and renewal coverage following the direction of the client Review and communicate with carrier on any material change to the coverage program Cross selling and account rounding on assigned book of house business Participation in written and oral RFP presentations Align RSC with our partner carriers and intermediaries so that renewals are placed with ideal markets Successful Candidate Will Have: 7+ Years of experience in a Property & Casualty brokerage environment Deep technical knowledge of loss sensitive, alternative risk transfer, & self-insured retentions programs Ability to follow process and procedures guidance Strong negotiation skills Ability to develop carrier relationships Above average analytical and problem-solving abilities Exceptional communication, interpersonal, and negotiation skills Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,500 employees as part of the Accession Risk Management Group family of companies. Industry recognition includes being certified a Great Place to Work and on the Inc. 5000 list as one of America's fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers. Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

Posted 30+ days ago

P logo
Press Ganey Associates LLCBoston, MA
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. A stronger safety culture doesn't just reduce harm-it builds trust, boosts morale, and keeps care teams aligned on what matters most. From strategy and design to execution, our expert team of healthcare safety consultants specialize in process and operations improvements that focus on what matters most: safety, quality, experience, and the human elements that affect those vital building blocks of care. Zero harm is closer than ever before, and we're doing our part to make it a reality. Our healthcare safety consultants work closely with healthcare leaders to stop patient and employee harm before it happens, through proven best practices and high reliability organizing (HRO) consulting services. Award-winning expertise High reliability culture transformation. Human-based process improvement. Quality and operations. And outcomes optimization. We specialize in the strategy design and execution of all of the above. Robust safety culture Safety, clinical quality, PX, employee engagement, and workforce efficiency are all intertwined. Our healthcare safety consultants help you evolve the application and adoption of HRO principles and ignite culture transformation. Life-saving partnerships We're working with over 1,000 hospitals, integrated health systems, long-term care providers, and medical group practices to reduce Serious Safety Event Rates (SSER) by 80%. Harm reduction gets real We help you apply Communication and Resolution Program (CRP) fundamentals to elevate clinical outcomes and workforce engagement, lower litigation costs, and keep all your people safer, longer. Press Ganey's team of safety experts guide hospitals, integrated health systems, long-term care providers, and medical group practices to improve patient and workforce safety and sustain consistent performance over time. Press Ganey's Strategic Consulting team and high reliability methodologies have helped more than 1,100 health care organizations improve patient and workforce safety, typically resulting in an 80% or better reduction in Serious Safety Event Rates aligned with the company's Safety Event Classification taxonomy. Responsibilities include: Conduct client interviews, focus groups and common cause analysis processes Develop RFIs and maintain accountability for client data received Utilize tools, methodologies and proprietary PG data to support project team analyses and recommendations Synthesizes and presents data appropriately based on audience and objectives Focuses on performing work in accordance with engagement plans and quality standards Plans, organizes and prioritizes engagement activities using engagement plans and Mavenlink Coordinates actions to get work completed efficiently which includes delegating and leveraging to appropriate internal and client resources Serves as a competent, effective member of a client engagement delivery team Utilizes standard Press Ganey tools and methods in engagement delivery Develops client deliverables, including reports and presentations Communicate and present effectively with all levels of external client Communicate risks and recommendations to engagement management and leadership Leads and coaches coordinators and analysts serving on a client engagement team in the scoping of specific tasks and timelines Build and manage successful client relationships generating positive client feedback on quality, value, innovation, delivery and results Serve as the direct point of contact with the client and quickly establish credibility for respective project work stream by proactively building strategic working relationship Appropriately seek client input and cooperation while ensuring project goals are met Effectively obtain client feedback and appropriately respond to client concerns Participate in sales pursuits as appropriate Assist in preparation of engagement proposals Identify and cultivate engagement expansion opportunities Participates in engagement-based innovations Contributes to thought leadership Supports marketing activities through content development Qualifications include: 15+ years of related healthcare safety and high reliability organization (HRO) experience Clinical background is preferred, i.e. Nursing, Pharmacy Possesses knowledge, skill or experience that further differentiates the consulting team or builds the capacity of the consulting team Possesses consulting capabilities Able to demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations Appropriately influencing and negotiating with clients and willingness to accept and integrate constructive feedback Exceptional organizational and time management skills to manage multiple priorities at once with fast paced turnaround times Flexible learning mind-set to fully understand and integrate Press Ganey methodology with a high level of critical thinking and ability to navigate ambiguous and dynamic circumstances and environments Bachelor's degree required and Master's preferred Flexible to travel 50 - 75% The role may be based remotely (work from home) in the U.S. or based at one of our hub locations in Chicago, Boston, or South Bend. At these locations, to work #bettertogether, we operate with a hybrid working model and we gather in our office locations three days a week (Tuesday, Wednesday, & Thursday). For the remaining days, we work from home. Adjustments to this schedule will occur when traveling. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $120,000 - $172,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

Posted 30+ days ago

US Bank logo
US BankChicago, IL
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Healthcare Business Banking Relationship Managers ("BBRMs") serve as primary advisors to U.S. Bank's Healthcare clients with annual revenue of up to $25 MM. BBRMs are experienced partners who understand their clients' needs and goals, as well as delivering comprehensive financial solutions. They take a holistic approach to relationship management, leveraging deep partnerships across the Bank to deliver a wide range of offerings to support both the individual and the business entity. This includes loan products, credit cards, payment processing, treasury solutions, and personal wealth planning. Healthcare Business Banking RMs are responsible for cultivating and managing new and existing healthcare client relationships. They achieve this by serving as trusted partners who assess and attend to client needs, provide education on available deposit and loan products and services, and recommend financial solutions based on each client's unique goals. They utilize their business banking expertise to consult and deliver a mix of products and services including lines of credit, term debt products, buyouts, and commercial mortgages. When a client's needs extend beyond core business banking offerings, the BBRM continues to direct the overall relationship and plays a leading role in managing referrals to/partnership with other business units. Basic Qualifications Bachelor's degree, or equivalent work experience Seven or more years of relevant experience Preferred Skills/Experience Prior Healthcare and Practice Finance banking & structuring experience Prior experience in clinic and center Commercial Real Estate Experience partnering across a large, matrixed organization in support of client delivery execution (especially with Treasury Management, Payments, and Wealth Management partners) Experience working with Healthcare and Practice clients & prospects Experience managing complex credit structures and loan requests larger than $2.5MM Experience working with companies and practices up to $25MM in annual revenue Experience working with Salesforce and nCino Proven success developing new business and COIs in the healthcare industry Demonstrated knowledge of commercial credit and credit quality Agile and innovative approach to problem solving and decision making Excellent verbal and written communication and presentation skills The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $124,355.00 - $146,300.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Posted 30+ days ago

Philips logo
PhilipsGreenville, NC
Job Title Healthcare Customer Project Manager (Based in Greenville, SC) Job Description Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Services and Solutions Delivery (S&SD) business. Your role: Your role as a Customer Project Manager (CPM) will be to manage multiple implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experience guided by the statement of work. Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact. Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities. This is a field-based position with travel up to 60% of the time within the District, covering Greenville, SC. The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee's start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer. You're the right fit if: You've acquired a minimum 5 years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare Information Technology, Patient Monitoring, Telemetry, Nursing Informatics) You have a Bachelor's degree in the areas of: Clinical or Computer Science, Information Technology, Project Management or equivalent. You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills. Company relocation benefits will not be provided for this position. For this position, you must reside in or within the Greenville, SC area and travel up to 75% in the market. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a Field role in the Greenville, SC market. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in SC is $84,000 to $133,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Greenville, SC. #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Posted 1 week ago

HITT logo
HITTDallas, TX
Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT. Commercial Construction Senior Project Manager - Healthcare & Life Sciences Job Description: The Senior Project Manager's role is to effectively manage both small and large scale projects from discovery and design to development and implementation. The Senior Project Manager is responsible for all of the duties performed by the Project Manager as well as the following: Responsibilities: Maintains adherence to HITT's standards of safety Ensures the all job processes are followed in accordance with HITT policies Negotiates terms and conditions of contracts with clients Monitors the progress of each project through updated schedules Ensures that the project Quality Control Plan is followed Assists that project staff in resolving scope problems with subcontractors Ensures proper assignment and evaluation of field personnel both within the project team and throughout the company Identifies and negotiates time extensions where justified and allowed Acquires new work as well as maintaining existing clients Maintains positive relationships with the subcontractor community Ensures timely completion of closeout process Leads the preconstruction and RFP package effort with the help of the Preconstruction Department and/or other company resources Delegates responsibility when necessary to ensure that the project/tasks run smoothly Qualifications: 10+ years of experience with a commercial general contractor A four-year degree from an accredited university with a concentration in construction, engineering, or business is strongly preferred. In lieu of a degree, additional work experience is acceptable. Has successfully acquired and/or contacted at least one new client Ability to execute multiple project management efforts Proficient in Microsoft suite HITT Contracting is an equal opportunity employer. We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We value a respectful, inclusive workplace where everyone has the opportunity to succeed. HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws.

Posted 30+ days ago

Commerce Bank logo
Commerce BankDenver, CO
About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation Range Annual Salary: $70,500.00 - $139,000.00 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to sell card payment services to "C" level associates at targeted enterprise level businesses, hospitals, educational and government entities. These targeted companies may, or may not, have an established relationship with Commerce Bank. Essential Functions Conduct sales calls using consultative business process reviews and move prospective client through the sales cycle from the first appointment to contract signing Set appointments with prospects through the telephone, email, and marketing campaigns Identify prospect goals and objectives for process improvement then recommend solutions to help meet these goals and objectives Provide value-added services including technical support, Product Development and Relationship Management Negotiate contract terms and pricing that will be appealing to the customer and deliver an acceptable return to Commerce Prepare customized request for information, request for proposal, file spend analysis, proposals and sales presentations Perform other duties as assigned Knowledge, Skills & Abilities Required Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements Strong understanding of business concepts including account payable, purchasing and accounting systems Strong knowledge of consultative sales process Strong data analysis skills Skilled at interacting with senior managers and able to develop a business case Able to work independently but with some oversight from direct supervisor Capable of managing relationships independently and in negotiating sales and contracts Superior presentation skills Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Advanced level proficiency with Microsoft Word, Excel and Outlook Education & Experience Bachelor's degree in Business Administration or equivalent combination of education and experience required 7+ years new customer acquisition sales experience required, preferably within the banking/financial services field Proven track record within the team selling and lead sharing environment required For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you'll be asked to authorize our review of that record. Level of role is determined by knowledge, experience, skills, abilities, and education For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Account Executive I, II, III, Senior- Commercial Card and Senior Account Executive- Healthcare job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $70,500 to $139,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: Remote, Los Angeles, California 90045 Time Type: Full time

Posted 30+ days ago

C logo
Cambia HealthPocatello, ID
PROCUREMENT COMPLIANCE ANALYST I OR II (HEALTHCARE) Work from home (telecommute) to Return To Office - 3 days/wk (onsite-flex) within Oregon, Idaho or Utah Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. Who We Are Looking For: Every day, Cambia's Strategic Sourcing Team is living our mission to make health care easier and lives better. Our Procurement Compliance Analyst(s) will deliver an effective compliance program. They will manage and execute audits and compliance activities within the Procurement Organization, ensuring adherence to company policies, regulatory requirements, and industry best practices. This role includes conducting audits, analyzing standards, identifying improvements, and ensuring compliance with relevant policies, processes, laws, and regulations. The specialist will collaborate with procurement teams, suppliers, and stakeholders to maintain transparency, integrity, and efficiency in procurement. - all in service of making our members' health journeys easier. If you're a motivated and experienced Procurement Analyst looking to make a difference in the healthcare industry, apply for this exciting opportunity today! What You Bring to Cambia: Preferred Key Experience: Compliance & Regulations Able to work and communicate with suppliers Qualifications and Certifications: Procurement Compliance Analyst I A bachelor's degree or equivalent experience 3 years of experience in a role demonstrating success in compliance-related activities and controls, such as risk assessments, training, monitoring, auditing, investigations, root cause analysis, control assessments reporting, preferably within a healthcare or regulated environment. Equivalent combination of education and experience Procurement Compliance Analyst II A bachelor's degree or equivalent experience 5 years of experience in compliance or equivalent related experience, preferably within a healthcare regulated environment. Skills and Attributes (Not limited to): Procurement Compliance Analyst I Knowledge of Excel Proficiency with office computer software such as Word, Excel, PowerPoint, Outlook, Visio, Smartsheet, etc. Familiarity using Contract Lifecycle Management (CLM) systems for procurement processes. Experience in program or project management. Strong analytical skills to interpret data and identify compliance issues. Experience in developing and delivering training programs to educate procurement team on compliance policies and procedures. Experience working cross functionally across teams. Experience in defining and implementing process improvement initiatives using data and metrics. Procurement Compliance Analyst II Experience in driving end to end delivery and communicating results to senior leadership. Experience leading process improvements. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules What You Will Do at Cambia (Not limited to): Support and manage all functions related to an effective compliance program. Produce and maintain policies, job aids, documentation, and desk manuals. Oversee HCBM compliance activities and monitoring within the SERFF platform, including supplier registration, contract filing, and managing OIC feedback and responses. Conduct regular audits of procurement activities for policy and regulation adherence. Ensure timely reporting of audit results to senior management and stakeholders. Develop and implement compliance programs and procedures to mitigate risks. Investigate and resolve discrepancies or non-compliance issues found during audits. Recommend and implement best practices to streamline operations and enhance efficiency. Provide training and guidance to procurement teams on compliance requirements. Act as a subject matter expert on procurement regulations and compliance. Prepare detailed audit reports and compliance assessments. Maintain accurate records of audit activities and corrective actions. The expected hiring range for The Procurement Compliance Analyst I $75-$90k, The expected hiring range for The Procurement Compliance Analyst II $85-$95k depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 10%. The current full salary range for the Procurement Compliance Analyst I is $64k Low/ $81k MRP / $106k High. The current full salary range for the Procurement Compliance Analyst II is $71k Low/ $89k MRP / $116k High. About Cambia Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through. Why Join the Cambia Team? At Cambia, you can: Work alongside diverse teams building cutting-edge solutions to transform health care. Earn a competitive salary and enjoy generous benefits while doing work that changes lives. Grow your career with a company committed to helping you succeed. Give back to your community by participating in Cambia-supported outreach programs. Connect with colleagues who share similar interests and backgrounds through our employee resource groups. We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more. In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. Annual employer contribution to a health savings account. Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). Award-winning wellness programs that reward you for participation. Employee Assistance Fund for those in need. Commute and parking benefits. Learn more about our benefits. We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb. We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

Posted 5 days ago

G logo

IX Enterprise CSM (Healthcare)

Gong.io Inc.Salt Lake City, UT

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Job Description

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Our Customer Success Managers (CSMs) are trusted strategic advisors to revenue and operational leaders. They are responsible for driving strategic plans and business transformation while delivering measurable business impact. As a CSM at Gong, you will drive customer engagement and product adoption, deliver meaningful business outcomes, mitigate risk, and drive account growth. CSMs are measured on quarterly metrics related to gross dollar retention, expansion, and driving multi-year renewals.

This particular role will be a foundational member of our new Industry Expansion (IX) team, which is building out the strategy for the newest segment in Gong CS. You will be joining a "startup within a startup," contributing to shaping the customer journey and success model for emerging industries and use cases. You'll help to build the IX outcomes realization journey, leveraging automation, AI, content, and self-service strategies to improve customer health, reduce churn, and increase NDR (Net Dollar Retention) for this critical new segment.

RESPONSIBILITIES

  • Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, effectively uncovering and driving towards board-level business outcomes and strategically mapping those to Gong workflows and subsequent value.
  • Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining data to effectively measure value, unearthing and mitigating risk, and creating customer advocacy.
  • Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience.
  • Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR.
  • Achieve cross sell and upsell targets by partnering with Account Executive counterparts to source opportunities, secure growth, and increase the value of your IX portfolio.
  • Partner with Gong's Professional Services organization to ensure customers within the IX segment onboard successfully and achieve the fastest path to value against their desired outcomes.
  • Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops.
  • Contribute to Gong's environment and culture of "builders" versus "scalers," proactively identifying and leading team process improvements and helping us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team.

QUALIFICATIONS

  • 7+ years of relevant work experience.
  • Previous B2B SaaS and enterprise software experience.
  • Experience working with Healthcare customers, or working in the Healthcare industry
  • Account management experience a plus.
  • Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative.
  • Demonstrated ability to provide prescriptive project plans, and paths for successful onboarding, support, and change management to customers to deliver high customer satisfaction, advocacy, and loyalty.
  • Excellent verbal and written communication skills.
  • Passionate about providing an exceptional customer experience.
  • Creative, resourceful, detail-oriented, and well-organized.
  • A strong team player and resourceful individual who thrives in a fast-paced, high-growth startup environment.
  • Someone who flourishes when given responsibility and a sense of ownership, often with limited direction.
  • Track record of completing complex projects when the path to success may be unclear and / or requires clarity and focus.
  • Proven ability to lead, challenge, and persuade Fortune 100 customers and executive stakeholders.
  • Comfortable giving and receiving feedback.

PERKS & BENEFITS

  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $167,000 - $172,000 USD OTE (70/30 split).

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-AC1

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