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Legal Support Analyst 1 (Entry Level Legal Support)-logo
Legal Support Analyst 1 (Entry Level Legal Support)
CACI International Inc.Washington, DC
Legal Support Analyst 1 (Entry Level Legal Support) Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 50% Type of Travel: Continental US The Opportunity: Are you looking for an entry level position supporting the Department of Justice Criminal Fraud Section on critical matters? This is an opportunity for an individual to enhance document management skills to provide case management and database maintenance assistance in a litigation support capacity. You will also gain invaluable experience using automated litigation support and eDiscovery tools and resources to add to your skillset. The Document Management Analyst (DMA) role works closely with the Health Care Fraud attorneys in a fast-paced setting and assist in the investigation and prosecution of various matters to enforce the laws of the United States, up to and including support assistance for witness interviews, deposition preparation, and in-courtroom trial support. You will learn in a hands-on, immersive environment, which demands a commitment to both individual tasks and the overall mission of the Section. CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates! This is a great opportunity for someone to grow their careers. Please apply if you are interested to hear more! Responsibilities: Required: In addition to performing functions of Document Management Technician, as described below, performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as financial records, health care materials, and other litigation files; detailed indexing of case files; drafting procedures for accomplishing litigation support assignments; document acquisition related tasks; and conducting database searches. Proofreads and edits deliverable products. Sometimes serves as "team leader" for larger group of Document Management Technicians and clerical support staff. Often works with minimal supervision. Reports to Task Supervisor or Project Supervisor. Qualifications: Required: One year of experience on major litigation support projects or undergraduate degree. Certain assignments may require experience or substantial undergraduate coursework in, for example, finance/accounting, health care, or substantial experience in the legal environment or in information technology. Demonstrated ability to work independently in a team environment. Must have excellent writing skills and oral communication capabilities. Requires hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, internet and server-based databases and other applications, such as Oracle, Relativity or other document review platform, Trial Director, etc. Should be a knowledgeable user of the Government's office and network environment, including but not limited to, word processing, spreadsheet, imaging, and hardware systems. Desired: Automated litigation support experience Ability to perform quality control analysis and report any issues with data Ability to work in a deadline-driven, fast-paced environment Excellent attention to detail and ability to perform tasks accurately and quickly Customer-focused, congenial, professional attitude for working on-site with government clients eDiscovery experience and demonstrated ability to manage multiple tasks similar to the duties and responsibilities described Document review and Relativity experience Bi-lingual preferred ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location. Minimum Required Hourly Wage: $22.42 There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 3 days ago

Legal Support Analyst (Entry Level Legal Support)-logo
Legal Support Analyst (Entry Level Legal Support)
CACI International Inc.Chicago, IL
Legal Support Analyst (Entry Level Legal Support) Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local Are you looking for an entry level position supporting the Department of Justice on critical matters? This is an opportunity for an individual to enhance document management skills to provide case management and database maintenance assistance in a litigation support capacity. You will also gain invaluable experience using automated litigation support and eDiscovery tools and resources to add to your skillset. The Opportunity: The Document Management Analyst (DMA I) works closely with the Department of Justice, Health Care Fraud Division attorneys in a fast-paced setting and assist in the investigation and prosecution of various matters to enforce the laws of the United States, up to and including support assistance for witness interviews, deposition preparation, and in-courtroom trial support. You will learn in a hands-on, immersive environment, which demands a commitment to both individual tasks and the overall mission of the Section. CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates! This is a great opportunity for someone to grow their careers. Please apply if you are interested to hear more! Responsibilities: In addition to performing functions of Document Management Technician, as described below, performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as financial records, health care materials, and other litigation files; detailed indexing of case files; drafting procedures for accomplishing litigation support assignments; document acquisition related tasks; and conducting database searches. Proofreads and edits deliverable products. Sometimes serves as "team leader" for larger group of Document Management Technicians and clerical support staff. Often works with minimal supervision. Reports to Task Supervisor or Project Supervisor. Qualifications: Required: One year of experience on major litigation support projects or undergraduate degree. Certain assignments may require experience or substantial undergraduate coursework in, for example, finance/accounting, health care, or substantial experience in the legal environment or in information technology. Demonstrated ability to work independently in a team environment. Must have excellent writing skills and oral communication capabilities. Requires hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, internet and server-based databases and other applications, such as Oracle, Relativity or other document review platform, Trial Director, etc. Should be a knowledgeable user of the Government's office and network environment, including but not limited to, word processing, spreadsheet, imaging, and hardware systems. Desired: Automated litigation support experience Ability to perform quality control analysis and report any issues with data Ability to work in a deadline-driven, fast-paced environment Excellent attention to detail and ability to perform tasks accurately and quickly Customer-focused, congenial, professional attitude for working on-site with government clients eDiscovery experience and demonstrated ability to manage multiple tasks similar to the duties and responsibilities described Document review and Relativity experience Bi-lingual preferred ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location. Minimum Required Hourly Wage: $21.21 There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 5 days ago

Housekeeper/Support Services Associate II - Support Services Department- Full Time Day Shift - 75 Hrs/Biweekly Weekends/Holidays Required Upon Rotation.-logo
Housekeeper/Support Services Associate II - Support Services Department- Full Time Day Shift - 75 Hrs/Biweekly Weekends/Holidays Required Upon Rotation.
Hendricks Regional HealthDanville, IN
Scroll down for a testimonial of an associate working in Support Services. Job Profile Summary: Provide a positive image of the hospital and medical centers and other hospital owned or managed facilities through maintaining and continually improving a clean, orderly, immaculate and safe work environment. Supports and serves the needs of all our customers: patients, associates, visitors, physicians, volunteers, contractors, vendors, and public, by performing non-clinical tasks in a professional and hospitable manner. Job Description: Essential Responsibilities: Housekeeping Responsibilities: Apply seven-step cleaning process to maintain optimal cleanliness and safety of assigned areas according to the Support Services Policies/Procedures and Standards. Clean Patient Rooms High dust Sanitizing and spot cleaning Empty wastebaskets/Removing soiled linen/Change sharps containers Bathroom cleaning Floor dusting/Vacuum Floor sanitizing Your inspection Complete any unscheduled work as directed by supervisor. Replenish room supplies. Make beds and perform dismissal cleaning as assigned. Project cleaning of walls, windows, carpets, furniture, blinds, cubicle curtains, etc. Deliver supplies, pharmaceutical supplies, and medical records to Satellite campuses. Inspect areas assigned and work performed to ensure cleanliness. Laundry/Pack Room Responsibilities: Clean linen processing: Sort, dry, iron, fold, pack, store and distribute clean linens to designated receiving areas according to applicable policies, procedures and standards. Keep linen room/work area in clean and orderly condition. Conduct linen inventories. Maintain daily linen par levels by area by cart. Fill linen orders for satellite campuses. Document/report daily linen usage and orders filled via linen tracking system. Monitor and maintain Quality Assurance tools/systems. Pack room: Inspect all surgical linens for holes, tears, and lint. Maintain linen life tracking grids. Mend or stamp linen as required. Perform liquid barrier test as required or as needed. Pack components as instructed per case specifications. Monitor and maintain Quality Assurance tools/systems. Combined Housekeeping/Laundry Responsibilities: Maintain assigned equipment for cleanliness and report repairs needed immediately. Know and demonstrate the correct use of chemicals, supplies and tools assigned. Minimum Performance Standards: Fulfill Hendricks Regional Health Minimum Performance Standards, i.e. attendance, orientation/training, departmental meetings, uniform, etc. Support Services Department Standards: Use department standards as guides to learning, performing, and evaluating work. Department standards are vital to both individual and departmental performance appraisal. Guest Relations: Demonstrate courtesy, compassion and respect in interactions with all customers through good hospitality skills and behavior. Legal/Regulatory Compliance: Protect the welfare of patients and staff and support legal/regulatory compliance by properly reporting any evidence of abuse, neglect, or harassment, or any other questionable activities. Confidentiality/Privacy: Protects the right to privacy for all patients and/or Hospital associates. Teamwork: Support the goals, objectives, and standards of the Support Services team by maintaining an attitude of cooperation, collaboration, and constructive communication. Demonstrate awareness of unassigned and uncompleted tasks/responsibilities and take initiative to complete them. Offer assistance to peer associates to complete tasks/responsibilities in a thorough and timely fashion. Encourage/assist others whenever possible to improve job knowledge and skills. Find and support ways for the Support Services team to better utilize resources to deliver the best possible services. Communication: Interact with others (both verbally and non-verbally) in a respectful, dignified, professional manner. Keep supervisor and peer associates aware of needs as they arise. Encourage others to participate in developing solutions to meet needs. Eliminate uncertainty by seeking answers to questions from reliable sources. Does not participate, directly or indirectly, in the spreading of rumors, which can be considered malicious or harmful to another's integrity or character. Observe and report the need to repair furniture, buildings and fixtures. In case of fire or other internal disaster or community disaster, perform duties as assigned. Report safety concerns, unsafe incidents, and associate injuries immediately to supervisor and completes the electronic "Event Notification". Know and apply Material Safety Data and Hazardous Communications. Know and apply Infection Control Policy/Procedures. Know and apply Emergency Preparedness/Safety Policy/Procedures. Know and apply Support Services Policy/Procedures. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Education and Experience Required: High school graduate or G.E.D. preferred. Previous related experience preferred. Work Shift: 1st Shift (United States of America) Scheduled Weekly Hours: 37.5

Posted 3 days ago

Training Support Specialist - Admin Support-logo
Training Support Specialist - Admin Support
ATP Flight SchoolJacksonville, FL
About Us ATP is the nation's largest flight school, providing students with the most efficient path to a successful airline pilot career. For over 35 years, ATP has been the leader in professional flight training and supplying pilots to regional and major airlines.  The Role ATP's flight training enrollment is growing, and is seeking a Training Support Specialist for its Training Support Department. The primary responsibility will be to facilitate a great training experience for each student. This will be done by facilitating each student's access to all the resources and logistical capabilities of ATP to complete training on-time and on-budget. The Training Support Specialist local students through the Airline Career Pilot Program and provides an element of “customer service” support along the way. Qualifications Customer service-oriented work experience required Aviation experience, specifically an understanding of FAA Certification, preferred  not required  Private Pilot Certificate or Aircraft Dispatcher Certificate preferred not required  Some college coursework preferred Excellent organizational and time management skills required Outstanding verbal and written communication skills required Responsibilities Works in groups and one on one with students, proactively initiating contact while responding to student needs Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success Coaches students with scheduling or performance issues and intervenes on behalf of students as needed Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly orientation meetings and instructor meetings Administer FAA Knowledge Tests via CATS (Computer Assisted Testing Service) Schedules and confirms Knowledge Tests, Evaluations, Solo Flights and checkride milestones are on-track Contacts Designated Pilot Examiners (DPE's) for checkride availability, schedules student checkrides, verifies feedback, and facilitates the overall checkride experience for students, instructors, and DPE's. Makes contingency plans for weather, maintenance, aircraft and instructor limitations Has intimate knowledge of program outline Facilitates introductions to other ATP departments in Training, Financing, Housing, etc. as required Records and updates student tracking system to reflect student success Conducts ATP Housing bi-weekly inspections Benefits ATP offers a comprehensive employee benefits program, including: Starting pay commensurate with experience Employer Paid Life Insurance Medical coverage  (Starting day one!)  Dental/Vision/Life Insurance    (Starting day one!)  Critical Illness and Accident Insurance Short-Term and Long-Term Disability Insurance 401(k) Enrollment  (100% Vested with no employer contributions) 8 Paid Holidays  13 Paid Time Off Days per Year (PTO is earned on an accrual-basis) Physical Demands The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  ATP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Posted 3 weeks ago

Technical Support Analyst (Customer Support Consultant)-logo
Technical Support Analyst (Customer Support Consultant)
Phocas SoftwareCosta Mesa, CA
Deliver feel good CX to customers When was the last time you had an incredible customer experience? The kind that makes you want to tell anyone who’ll listen as you jump up and down with excitement and passion. As a 1st line Customer Support Analyst, you'll be on the forefront of delivering great experiences. Helping to ensure our customers feel good about using our Business Planning and Analytics software. With a global retention rate of 97%, we aim to impress customers with an experience so good they become raving fans of Phocas and our team. And is there anything better than knowing your work has brought joy to a customer’s life? Does that sound like the kind of role you could see yourself enjoying? Are you looking for a company who will encourage you to learn and grow? Read on to find out more about Phocas and the position! Our software is MS SQL server based, we use our own mapping DB creation software and various techniques to create extraction and staging layers, and our help desk software is Jira (Atlassian). What you’ll need to help customers become digitally fluent Commitment to resolving issues for customers; demonstrated experience dealing with support cases or requests Minimum 2 year experience working in a similar environment, dealing with support cases / product support or complex customer requests via email, telephone and in person Knowledge of Contact Management systems, Database software, Internet software and Word Processing software Proficient in Microsoft applications Strong communication skills - As well as our wonderful customers you will be willing to work closely with our USA and Australian colleagues Knowledge of basic SQL, data point integration, database design or data analytics A passion and drive to develop a career in a Software support environment Experience of working remotely for a global organization is preferred Financial / Accounting or ERP knowledge would be a bonus! What you’ll do to create a seamless experience Deliver exceptional customer service and support to resolve issues relating to Phocas products and/or their conversion (using remote online tools such as TeamViewer, VPN, RDP, etc), to Best Practice standards Quickly diagnose O/S and application issues and implement corrective actions and end-user training (Send more complex problems through to the appropriate team/consultants) Triage and process the support case queue to ensure we respond and communicate in a timely manner against SLA’s. This can be via Phone (Teams) and Email/Jira as required Take ownership of support cases and perform detailed troubleshooting, provide workaround resolutions, root cause analysis and major incident management Perform detailed validation of customer ETL process and data when required to confirm/diagnose customer support issues Document processes and procedures and update knowledge database Use Jira and HubSpot for maintaining project information and contact details, to document, track, monitor, and report support cases Advocate for the end user; ensure they receive top quality, timely service and support Learn every day and have fun! Starting Base Range from $60,000 to $70,000/yr Did we mention we also have exceptional employee benefits?! Think... private healthcare (medical, dental, vision), retirement plan (401k), Paid Time Off (vacation, sick & public holidays), group life assurance, 30 day work anywhere policy, Public holiday swap, enhanced parental leave, work life balance & wellness benefits.... and SO much more! A bit about us in the hope we’re the UX to your CX (it sounded better in our head) We’re a business planning and analytics company that designs software for people who aren’t super techy. We’ve been hard at it for over 20 years moving from start-up to scale up. And helped thousands of companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun and performance. Phocas invests in it's people and culture to create an environment that is collaborative, fun and fulfilling. Working at Phocas you can expect to be pushed by your peers, challenged every day and have a lot of enjoyment in the process. We work hard, have heaps of enthusiasm, love to learn and are an incredibly close-knit, global team. Sounds good, right?! If you are driven to make an impact, have high energy and a deeply care about providing first class customer service and have a passion & genuine interest for technology then go ahead, apply today! Create your happy place. Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. #LI-EA1 #LI-Remote We are hiring Hybrid if you are living local to our Costa Mesa office. For Remote, we consider applicants in these states: CA, CO, NV, NC, FL, DC, MA, MI, MN, MT, NE, NY, OK, OR, SC, TX, WA, WV, GA.

Posted 1 week ago

Patient Support Specialist, Manila (UK Support)-logo
Patient Support Specialist, Manila (UK Support)
Careers at Eucalyptus,
Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…! About Eucalyptus Eucalyptus  (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health. Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are. Our 5 clinics ( Juniper , Pilot, Kin,   Software and Compound ) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines). We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions. We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally. About the role (What you'll be doing): Support our 5 clinics’ patients through a range of conditions, primarily via email Support our UK market (mid-shift/night shift) Collaborate remotely and liaising with our doctors, pharmacies and delivery partners Identify opportunities to improve our products, processes or service About you (Who you are): You have a passion for health and wellness You’re a natural team player You love supporting customers through tricky situations You are fantastic at anticipating other people’s needs You love learning about new industries and new skills You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc) You have an interest in healthcare and wellness, or experience in the healthcare space or allied services You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus) You are willing to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off Why you should join Euc Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office. We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows. We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling. We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high. quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Posted 2 days ago

Manager, Technical Support Engineering,Technical Support-logo
Manager, Technical Support Engineering,Technical Support
SAS InstitutePune, IN
Job Title: Technical Support Manager Location: Pune, India Department: Technical Support Type: Full-Time Job Summary:We are seeking an experienced and proactive Technical Support Manager to lead a team of support engineers responsible for delivering high-quality technical assistance to customers. The ideal candidate will oversee daily operations, ensure timely resolution of issues, and foster a culture of continuous improvement and learning. This role requires strong leadership, excellent problem-solving abilities, and a passion for delivering exceptional customer support. Key Responsibilities: Manage, mentor, and develop a team of technical support engineers. Ensure smooth daily operations, including case triage, phone support, and ticket management. Act as an escalation point for complex or high-priority technical issues. Collaborate with cross-functional and global teams to drive alignment and service consistency. Monitor team performance through dashboards, KPIs, and service-level metrics. Identify trends and communicate insights to improve customer experience. Lead recruitment, onboarding, and training efforts for the support team. Participate in support strategy, planning, and process improvements. Stay current with SAS technologies, third-party tools, and industry trends. Ensure compliance with internal policies and customer expectations. Contribute to product lifecycle feedback based on customer interactions. Qualifications: 5+ years of experience in technical support or a related field, including 2 years leading a frontline support team. Bachelor's degree in Computer Science, Engineering, or related discipline. Proven experience managing enterprise software support teams. Strong knowledge of ticketing systems (e.g., ServiceNow) and support tools. Excellent communication, interpersonal, and decision-making skills. Ability to manage priorities in a fast-paced, multitasking environment. Experience with SAS software is a strong advantage. Strong customer service orientation and ability to advocate for clients. Demonstrated ability to lead team development and growth initiatives. Diverse and Inclusive At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here. Additional Information: SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS

Posted 1 week ago

Actionet, Inc. Careers - Help Desk Support (Technical Support Specialist)-logo
Actionet, Inc. Careers - Help Desk Support (Technical Support Specialist)
ActioNet, Inc.Newport, RI
Description DecisiveInstincts, LLC, a Joint Venture between ActioNet and Akamai Intelligence has an immediate opportunity for a Technical Support Specialist in Newport, RI. This position will require a Top-Secret Clearance. Will Sponsor for the ideal Candidate. IMMEDIATE NEED in Newport, RI Primary Responsibilities: Provide technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components. Follow Master Incident Management Plan. Provide tiered-level customer support by coordinating software, hardware, network, and security issue resolution. Install, configure, troubleshoot, maintain, and train customers on technical systems. Required Job Experience: Provide Tier 1 support through multiple omni-channels and in-person for incidents and requests. Open, transfer, and close tickets within the Service Level Agreement (SLA). Administer Windows networks, VDI architecture, and IOS platforms. Communicate effectively with customers and peers. Provide first-class information technology service, promoting a positive image, delivering results, and meeting key performance indicators. Act as a knowledge expert and functional team member, understanding customer needs and business processes to provide specialized support. Lift computers, printers, and hardware devices. Support hours are 0700-1700 Monday through Friday. Technical Skills: Proficient with operating systems, application software, network infrastructure, network protocols, and Information Technology Infrastructure Library (ITIL) standards. Use automated tools for remote access, problem identification, trend analysis, and resolution. Troubleshoot, recover, adjust, modify, and improve IT systems. Strong oral and written communication skills, including functional, business rule, standard operating procedures, user, and policy documentation. Knowledge of information security principles for computers, networks, software, and operating systems. Diagnose and resolve customer-reported system incidents, problems, and events. Install and configure hardware, software, and peripheral equipment. Administer accounts, network rights, and access to systems and equipment. Monitor and report computer system performance. Knowledge of cybersecurity principles, cyber threats, and vulnerabilities. Familiarity with Service Desk best practices. Experience with Cloud computing service models including Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) in private, public, and hybrid environments. Degree (Required or certifications below can be substituted in lieu of): BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution. Certification (Preferred one of the following in lieu of Required Degree): CompTIA A+ CompTIA Network+ Certified Network Defender (CND) CompTIA Security+ GIAC Foundational Cybersecurity Technologies (GFACT) ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Direct Applicants, only. No Agencies, No third-party recruiters, please

Posted 3 weeks ago

Peer Support Specialist, C3 Reentry Support (JR 5112)-logo
Peer Support Specialist, C3 Reentry Support (JR 5112)
PATHSan Diego, California
JR 5112 Peer Support Specialist, C3 Reentry Support San Diego, CA Salary: $21.00 to $26.00 per hour Pay Frequency: 24 Pay Periods Per Year Full Time Non-Exempt Driving Required Lower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience. -- PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Care Coordination Services team as the Peer Support Specialist, C3 Reentry Support. ABOUT PATH Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. ABOUT THE JOB The Peer Support Specialist is a lived-experience position that engages, inspires, and facilitates meaningful conversations with clients that assist them to explore, create, and meet their own goals. As part of a multidisciplinary team, the Peer Support Specialist builds positive relationships with clients to provide them with assistance and support with their transition to housing, accessing necessary services, and linkage to mainstream resources. The position offers the clients empathy, support, and advice as challenges are faced along the way. Peer Support Specialist will provide outreach, support, mentoring/coaching that empowers individuals. Position Responsibilities include: As an engagement tool, appropriately share personal experiences, skills, strengths, ongoing support and resource referral for housing related goals. Accompany clients to appointments and meetings, housing searches, voucher application/issuance sessions, and any other activities related to their individualized service plan. Collaborate with clients and other staff members to assist with developing a client-centered Individualized Service Plan (ISP) for each client that address their barriers to obtaining and maintaining stable housing and identify clear objectives, service needs, and short- and long-term goals. Provide field-based, mobile services to address all identified client needs Assist with linkage tasks, advocacy and accompaniment within the community on an as needed basis WHAT YOU BRING We’re looking for candidates with: Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks. Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others. Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention. Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges. Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome. Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries. PREFERRED QUALIFICATIONS One (1) year or part-time equivalent of experience supporting members served with behavioral health challenges. Peer Support Certification. Lived experience demonstrating successful recovery with issues related to homelessness, mental health, and/or substance use challenges which can be utilized to enhance effectiveness of services by informing service models and/or supporting clients through shared personal experiences. MINIMUM QUALIFICATIONS All levels of education and experience are welcome MANDATORY REQUIREMENTS Regardless of qualifications, candidates must: Have employment eligibility verification Have or be able and willing to obtain CPR/First Aid training Successfully complete the following as a condition of hire: Tuberculosis Test Background Screening Drug Test DRIVING Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must: Have reliable transportation A valid driver’s license Proof of insurance and ownership for personal vehicles used during work duties The ability to qualify for PATH's insurance coverage

Posted 5 days ago

Community Support Worker: Community Support for Families - 6405-logo
Community Support Worker: Community Support for Families - 6405
CHR CareerWillimantic, Connecticut
A career can mean different things at different workplaces. Apply now to see what it means to us and what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters. JOB TITLE: Community Support Worker EMPLOYMENT TYPE: Full-time, 40 hours/wk SCHEDULED HOURS: Monday-Friday, 8:30AM-5:00PM; 2 evenings per week of availability PROGRAM/LOCATION: Community Support for Families; Willimantic, CT PC#: 1243 ABOUT THE PROGRAM: COMMUNITY SUPPORT FOR FAMILIES Community Support for Families provides coordination of care for children and adults referred from DCF's Differential Response System. Community Support Workers and Parent Navigators assist the family through a child and family team process that develops care plans based on functional strengths and needs. The workers and the community work as a team to meet the needs of families who may present with a variety of basic needs, behavioral health, substance abuse and/or linkage to community services. ABOUT THE POSITION: Community Support Worker Position Highlights The perfect mix of autonomy and team solidarity to support your day-to-day work. Team meetings and weekly supervision focused on collaboration and professional growth. Some schedule flexibility based on client availability. Connect with clients in the community at their home, or community settings- Everyday is a new experience! Mileage reimbursement and a company vehicle available for shared team use. Build relationships with clients that have a lasting impact on their lives. Duties & Responsibilities Assesses whole family needs including basic needs, therapeutic, medical, and other needs Provides support and crisis management related to family needs. Assists in linking families with needed community support services, programs, and agencies; advocates for clients’ rights and access to services. Works as liaison with DCF, hospitals, other community-based services, family members, and significant others. Processes appropriate requests for flex funding Works in collaboration with Parent Navigators Additional duties as assigned. QUALIFICATIONS: Education: A bachelor’s degree in a Human Services related field is preferred, an associate’s degree plus two years’ experience in a related field in lieu of bachelor's, or high school diploma with a minimum of 4 years’ experience in related field will be considered. Experience: Minimum of 2 years' experience in mental health related setting. Licensure/Certification/Registration: Valid driver’s license. Other Qualifications: Bilingual in Spanish and English preferred. Why Join CHR? 🏆 Award-Winning Workplace: Proudly recognized as a Top Workplace for 11 consecutive years! 🕒 Generous Time Off: Enjoy ample paid time off, including a special day off for your birthday! 💰 Retirement Savings: Benefit from contributions to your 403b Retirement Plan. 🏥 Comprehensive Insurance: Competitive premiums with added discounts on pet, auto, and home insurance! 🎓 Education & Tuition Support: Tuition reimbursement and professional development programs. Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites). Exclusive tuition discounts for CHR employees at several local colleges/universities. 📚 Career Development: FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! Clinical supervision and/or mentoring available at many programs. Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide. 💪 Wellness Program: Annual wellness stipend. FREE 24/7 confidential counseling sessions and a FREE premium subscription to the Calm app, for employees and their families. Fun activities like virtual bring-your-pet-to-work lunches, weekly yoga, coloring contests, employee appreciation events, and more! 🎤 Employee Involvement: Participate in leadership luncheons with our CEO and various agency committees! 📢 Stay Informed: Weekly video updates from our CEO and monthly newsletters to keep you in the loop. 🌟 And So Much More: Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility. Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities! COMPENSATION *: $20.00/hour min, and up commensurate upon experience. *Actual rates are determined at the time of offer and are based off relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked) CHR is an equal opportunity employer, and we encourage all to apply. Take the first step to a meaningful career and apply to CHR today!

Posted 1 week ago

Team Support Specialist - Waiver Support-logo
Team Support Specialist - Waiver Support
Easterseals MORCClinton Township, Michigan
Easterseals MORC is hiring for a Team Support Specialist - Waiver Support to help make a difference and become part of something bigger than yourself! We are looking for Game Changers ! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits of Being a Superhero! Benefits: Low-cost Dental/Health/Vision insurance Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. Generous 401K retirement plan Paid Leave Options Available Up to $125 bonus for taking 5 days off in a row. 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off) Wellness Programs We are a PSLF (Public Service Loan Forgiveness) Employer. We provide bonuses and extra incentives to reward hard work & dedication. Mileage reimbursement in accordance with IRS rate. Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. Student loan repayment options Pet Insurance Qualifications: High School diploma or equivalent. Have two (2) years of responsible full-time clerical experience. Must possess a knowledge and understanding of co-occurring disorders (mental health and substance abuse). Duties and Responsibilities: Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, email, live chat, and in-person interactions. Review weekly report to ensure all plans are uploaded into the WSA System as well as all ISPA plans. Review weekly report for discharges and disenrollment's. Complete disenrollment's in WSA and ISPA within 7 calendar days of discharge. This includes ending alignment in IRIS. Complete enrollments for individuals reopen within 90 days. This includes reviewing report and entering into WSA, ISPA and aligning in IRIS. Maintaining the WSA and ISPA tracking upload spreadsheets, making changes and making follow-up phone calls to the case managers or supervisors to ensure all documents are correct before uploading. Preparing Team reports as requested and collaborating on special Team projects as assigned. Operates a variety of office equipment and systems including personal computers, EHR and HRIS systems. Ensures that paperwork is maintained in accordance with Medicaid and Department of Community Health guidelines, as well as Easterseals MORC policies and procedures. Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!

Posted 2 weeks ago

Product Support Program Mgr (Product Support Program Mgmt)-logo
Product Support Program Mgr (Product Support Program Mgmt)
BoeingTukwila, Washington
Product Support Program Mgr (Product Support Program Mgmt) Company: The Boeing Company Boeing is seeking a highly skilled and motivated Product Support Manager to lead and oversee Logistics Support Analysis (LSA), Product Support Analysis (PSA), MSG-3 methodologies, Provisioning, and Technical Data Authoring and Publishing for the KC-46, P-8, VC-25B, and E-7A programs. The ideal candidate will possess a strong background in product support and logistics, with a focus on delivering high-quality support solutions that enhance operational readiness and customer satisfaction. Key Responsibilities: Lead and manage Logistics Support Analysis and Product Support Analysis efforts for the KC-46, P-8, VC-25B, and E-7A programs, ensuring compliance with government specifications and requirements. Oversee the authoring and publishing of technical data, ensuring accuracy, clarity, and compliance with industry standards and customer requirements. Collaborate with cross-functional teams, including engineering, maintenance, and customer support, to identify and address product support challenges and opportunities. Analyze and interpret data to inform decision-making and improve product support strategies. Develop and maintain strong relationships with internal and external stakeholders, including government and military customers. Provide leadership and mentorship to team members, fostering a culture of continuous improvement and professional development. Monitor and report on key performance indicators related to product support, ensuring alignment with organizational goals. Basic Qualifications (Required Skills/Experience): 7+ years in a Management role 7+ years' experience with Earned Value Management (EVM) 7+ years' experience in Project Management 5+ years of experience in product support, logistics, or related fields, with a focus on military or aerospace programs. Strong knowledge of Logistics Support Analysis, Product Support Analysis, MSG-3 methodologies, and provisioning processes. Experience in technical data authoring and publishing, with a keen attention to detail and quality. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. Proficiency in relevant software tools and applications related to product support and logistics analysis. Preferred Qualifications (Desired Skills/Experience): Bachelor’s degree in Engineering, Logistics, Business Administration, or a related field and or equivalent experience. Experience with KC-46, P-8, VC-25B, and E-7A programs or similar military aircraft. Familiarity with government contracting and compliance requirements. Project management experience and certification (e.g., PMP) is a plus. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. GENERAL: All information provided will be checked and may be verified. Please apply ASAP for this role as recruitment may commence before the end date. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $164,050 – $221,950 Language Requirements: Not Applicable Education: Not Applicable Relocation: This position offers relocation based on candidate eligibility. Export Control Requirement: Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E – Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish)

Posted 1 week ago

Community Support Specialist II: Community Support Program- 6160-logo
Community Support Specialist II: Community Support Program- 6160
CHR CareerManchester, Connecticut
A career can mean different things at different workplaces. Apply now to see what it means to us and what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters. JOB TITLE: Community Support Specialist II EMPLOYMENT TYPE: Full-time; 40 hours/week SCHEDULED HOURS: Monday-Friday 8am-4:30pm PROGRAM/LOCATION: Community Support Program, Manchester, CT * this is a community based position PC#: 1506 ABOUT THE PROGRAM: Community Support Program The Community Support Program is a community-based rehab model designed to assist persons with serious mental illness to live independently. Community Support Specialists provide assistance with learning skills to live independently, accessing community resources, finding appropriate and affordable housing, receipt of entitlements, linking with appropriate treatment sources, coordination of care with collateral providers, assistance with money management (including representative payee or conservatorship, if necessary) and any other goals they have for their recovery. Community Support Specialists can function as a liaison with services to the state acute care facility as well as general hospitals as necessary. Community Support Specialists attempt to teach clients the skills necessary for that individual to meet their own needs. Community Support Specialists provide advocacy services for their clients to receive appropriate clinical services, housing benefits and human rights. The Community Support Program can be time limited or long-term, based on the needs/LOCUS score of the client. ABOUT THE POSITION: Community Support Specialist II Duties & Responsibilities Partnering with the individual to accomplish their recovery goals. Conducts Co-occurring Screens, C-SSRS and Functional Assessments. Collaborates with individuals to create individualized, person-centered treatment plans and documents clients progress during treatment. Use Motivational Interventions to assist clients in meeting their goals and moving along their paths to recovery, utilizing stage wise interventions. Provide psycho-educational rehabilitation services via group and individual modalities. Support individual with linking and engaging with natural (family, friends) or community supports. Develop crisis plans and Safety Plans for clients and work with other staff to respond to crisis situations as needed. Provide skills teaching, such as assisting clients in obtaining/ maintaining housing and utilities; learning how to use transportation services, planning and preparing nutritional meals, engaging and communicating with family and friends, safety in the community, caring for children and other family members, and solve everyday problems that arise. Participate in family education and support activities. Documents client progress per agency policies. Attend and participate in staff meetings, trainings, case conference, supervision and other meetings as assigned. May perform other assignments and duties, as assigned. QUALIFICATIONS: Education: Bachelor’s degree or equivalent education and/or work experience required. Experience: 1+ years working with identified population preferred. Licensure/Certification/Registration: Valid driver’s license required Why Join CHR? 🏆 Award-Winning Workplace: Proudly recognized as a Top Workplace for 11 consecutive years! 🕒 Generous Time Off: Enjoy ample paid time off, including a special day off for your birthday! 💰 Retirement Savings: Benefit from contributions to your 403b Retirement Plan. 🏥 Comprehensive Insurance: Competitive premiums with added discounts on pet, auto, and home insurance! 🎓 Education & Tuition Support: Tuition reimbursement and professional development programs. Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites). Exclusive tuition discounts for CHR employees at several local colleges/universities. 📚 Career Development: FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! Clinical supervision and/or mentoring available at many programs. Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide. 💪 Wellness Program: Annual wellness stipend. FREE 24/7 confidential counseling sessions and a FREE premium subscription to the Calm app, for employees and their families. Fun activities like virtual bring-your-pet-to-work lunches, weekly yoga, coloring contests, employee appreciation events, and more! 🎤 Employee Involvement: Participate in leadership luncheons with our CEO and various agency committees! 📢 Stay Informed: Weekly video updates from our CEO and monthly newsletters to keep you in the loop. 🌟 And So Much More: Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility. Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities! COMPENSATION* : $18.8631/hr minimum, and up commensurate upon experience *Actual rates are determined at the time of offer and are based on relevant experience, as well as, adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked CHR is an equal opportunity employer, and we encourage all to apply. Take the first step to a meaningful career and apply to CHR today!

Posted 30+ days ago

Legal Support Analyst - (Entry level Legal Support)-logo
Legal Support Analyst - (Entry level Legal Support)
CACIDetroit, Michigan
Legal Support Analyst - (Entry level Legal Support) Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * Are you looking for an entry level position supporting the Department of Justice on critical matters? This is an opportunity for an individual to enhance document management skills to provide case management and database maintenance assistance in a litigation support capacity. You will also gain invaluable experience using automated litigation support and eDiscovery tools and resources to add to your skillset. The Opportunity: The Legal Support Analyst will support in Document Management Analysis and will work closely with the (Civil Litigation) attorneys in a fast-paced setting and assist in the investigation and prosecution of various matters to enforce the laws of the United States, up to and including support assistance for witness interviews, deposition preparation, and in-courtroom trial support. You will learn in a hands-on, immersive environment, which demands a commitment to both individual tasks and the overall mission of the Section. CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates! This is a great opportunity for someone to grow their careers. Apply today, if you are interested to hear more! Responsibilities: Required: In addition to performing functions of Document Management Technician, as described below, performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as financial records, health care materials, and other litigation files; detailed indexing of case files; drafting procedures for accomplishing litigation support assignments; document acquisition related tasks; and conducting database searches. Proofreads and edits deliverable products. Sometimes serves as "team leader" for larger group of Document Management Technicians and clerical support staff. Often works with minimal supervision. Reports to Task Supervisor or Project Supervisor. Qualifications: Required: One year of experience on major litigation support projects or undergraduate degree. Certain assignments may require experience or substantial undergraduate coursework in, for example, finance/accounting, health care, or substantial experience in the legal environment or in information technology. Demonstrated ability to work independently in a team environment. Must have excellent writing skills and oral communication capabilities. Requires hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, internet and server-based databases and other applications, such as Oracle, Relativity or other document review platform, Trial Director, etc. Should be a knowledgeable user of the Government's office and network environment, including but not limited to, word processing, spreadsheet, imaging, and hardware systems. Desired: Automated litigation support experience Ability to perform quality control analysis and report any issues with data Ability to work in a deadline-driven, fast-paced environment Excellent attention to detail and ability to perform tasks accurately and quickly Customer-focused, congenial, professional attitude for working on-site with government clients eDiscovery experience and demonstrated ability to manage multiple tasks similar to the duties and responsibilities described Document review and Relativity experience Bi-lingual preferred This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location. ​ Minimum Req uired Hourly Wage: $21.07 There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 1 week ago

Senior Technical Support Engineer, Operations & Support-logo
Senior Technical Support Engineer, Operations & Support
RedditSan Francisco, CA
The Reddit Corporate Technology team is looking for an extraordinary Senior Technical Support Engineer, Operations & Support (SOS), to help drive and scale our support team. Supporting the Central and West regions of the United States and some Asia Pacific regions, this role is expected to be on-site at our San Francisco office at least 4 days a week to support office helpdesk experience, frequent events, AV support and for special events as needed. Our team works cross-functionally with our partners in CorpEng Systems, CorpEng Infrastructure, Biz Apps Engineering, Security, and other teams to coordinate work, handle ticket escalations, and resolve issues. We on-board new employees, provision hardware, and provide hands-on or remote support for all Reddit employees worldwide. You will be a hands-on technical leader, working with the team and assisting our customers via in-person walkup, support tickets, email, and chat. You will support day-to-day end user support end-users for the office while working closely with the greater team to: build and maintain support documentation and tools, administer queues, act as a final escalation for critical issues. You have an excellent background in Mac software and hardware troubleshooting. You are passionate about providing the best customer service experience possible, mentoring others, and driving best practices within the team. Please note: This role is based out of Reddit's office located in San Francisco. We will only consider candidates currently located in San Francisco, or currently within close commuting distance to the SF office. The role requires in-office work 4 days per week. Qualifications for this role: You are seen as leader on the team who is hardworking, learns quickly, and thrives in a fast-paced environment You have 6+ years of experience in end-user support operations, including mentoring junior staff You have exceptional Mac troubleshooting skills You have a strong foundation in troubleshooting theories and component isolation methodology You are fantastic at providing technical support and love solving problems You are constantly learning and strive to maintain domain expertise in most CorpEng-supported systems You excel at identifying and resolving systemic issues within the team and across the organization You understand the importance of asset inventory and how to maintain an organized help desk You are a good communicator with a personable demeanor and a positive attitude. You can read between the lines to understand business needs and prioritize your work accordingly. You evangelize standardization and understand that consistency and an adherence to methodologies are key to helping any organization scale You excel at documenting issues and providing updates to management, the team, and end users You are a team player with a solid commitment to customer service, enjoy technology, and have an aptitude for problem-solving. Responsibilities: Troubleshoot hardware and applications and provide technical support and problem-solving. Provide timely resolution of problems and act as senior escalation point for team and customers to management Work cross-functionally and advocate for team across all functional groups and organization levels Support security standards (endpoint protection software, firewall, patching, multi-factor authentication, access) Maintain user accounts, passwords, data integrity, system access & security within policy Help manage relationships with local vendors, subcontractors and 3rd party providers Assist with inventory management to support operations Independently drive multiple end user operations projects and deliverables for the team Participate in evaluating, recruiting, hiring, and mentoring team members Work with management to set goals, and drive staff to achieve results Requirements: 6-8 years experience in IT Operations or IT Support in a professional environment 2+ years of mentorship experience to junior team members Experience leading support ticket management and tracking Strong customer service, problem-solving and teamwork abilities Google Workspace for enterprise experience Knowledge of audio/video conferencing solutions and support Experience with Information Technology and Security best practices Excellent oral and written communication skills and customer service Experience communicating with vendors to manage expectations and relationships Ability to plan, drive, and support multiple, concurrent projects and initiatives Ability to participate in an on-call rotation that includes after hours and weekend support Bonus Points: Experience supporting a company's IT with little or no oversight Experience with Identity Providers/SAML (Okta, OneLogin, Sailpoint, etc.) Previous experience in a rapidly growing startup environment Experience managing vendor relationships Experience with audio engineering principles and support This role is based out of Reddit's office located in San Francisco. We will only consider candidates currently located in San Francisco, or within close commuting distance to the SF office. Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs 401k Match Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Flexible Vacation & Reddit Global Days off Generous paid Parental Leave Paid Volunteer time off

Posted 1 week ago

Legal Support Analyst 1 (Entry Level Legal Support)-logo
Legal Support Analyst 1 (Entry Level Legal Support)
CACI International Inc.Dallas, TX
Legal Support Analyst 1 (Entry Level Legal Support) Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 50% Type of Travel: Continental US The Opportunity: Are you looking for an entry level position supporting the Department of Justice Criminal Fraud Section on critical matters? This is an opportunity for an individual to enhance document management skills to provide case management and database maintenance assistance in a litigation support capacity. You will also gain invaluable experience using automated litigation support and eDiscovery tools and resources to add to your skillset. The Document Management Analyst (DMA) role works closely with the Health Care Fraud attorneys in a fast-paced setting and assist in the investigation and prosecution of various matters to enforce the laws of the United States, up to and including support assistance for witness interviews, deposition preparation, and in-courtroom trial support. You will learn in a hands-on, immersive environment, which demands a commitment to both individual tasks and the overall mission of the Section. CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates! This is a great opportunity for someone to grow their careers. Please apply if you are interested to hear more! Responsibilities: Required: In addition to performing functions of Document Management Technician, as described below, performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as financial records, health care materials, and other litigation files; detailed indexing of case files; drafting procedures for accomplishing litigation support assignments; document acquisition related tasks; and conducting database searches. Proofreads and edits deliverable products. Sometimes serves as "team leader" for larger group of Document Management Technicians and clerical support staff. Often works with minimal supervision. Reports to Task Supervisor or Project Supervisor. Qualifications: Required: One year of experience on major litigation support projects or undergraduate degree. Certain assignments may require experience or substantial undergraduate coursework in, for example, finance/accounting, health care, or substantial experience in the legal environment or in information technology. Demonstrated ability to work independently in a team environment. Must have excellent writing skills and oral communication capabilities. Requires hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, internet and server-based databases and other applications, such as Oracle, Relativity or other document review platform, Trial Director, etc. Should be a knowledgeable user of the Government's office and network environment, including but not limited to, word processing, spreadsheet, imaging, and hardware systems. Desired: Automated litigation support experience Ability to perform quality control analysis and report any issues with data Ability to work in a deadline-driven, fast-paced environment Excellent attention to detail and ability to perform tasks accurately and quickly Customer-focused, congenial, professional attitude for working on-site with government clients eDiscovery experience and demonstrated ability to manage multiple tasks similar to the duties and responsibilities described Document review and Relativity experience Bi-lingual preferred ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location. Minimum Required Hourly Wage: $18.95 There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 1 week ago

Actionet, Inc. Careers - Desk Side Support Manager (Applications Support)-logo
Actionet, Inc. Careers - Desk Side Support Manager (Applications Support)
Actionet, Inc.Washington, DC
Description Immediate Opening at ActioNet for a Desk Side Support Manager (Applications Support) to join our on-site team supporting developers and service operations. This role serves as a key liaison between development teams and business stakeholders, ensuring smooth delivery and support of technical solutions. The ideal candidate will have a background in DevOps, SharePoint (including PowerApps), and business analysis, with additional experience in ServiceNow considered a strong plus. Location: On-site | Near the White House, Washington, D.C. Clearance: U.S. Citizenship Required | Eligible for Public Trust- High Schedule: Normal Core Hours (Monday-Friday) Key Responsibilities: Provide technical troubleshooting support to developers and end users across multiple platforms. Act as a business analyst to capture requirements, identify process improvements, and translate needs into technical solutions. Support and maintain SharePoint environments, including development and customization using PowerApps and Power Automate. Collaborate with DevOps teams to streamline deployment pipelines, manage version control, and monitor CI/CD processes. Work closely with the service team to resolve incidents, perform root cause analysis, and ensure SLAs are met. Document solutions, standard operating procedures, and knowledge base articles for ongoing support and training. Utilize ServiceNow for ticket management, incident tracking, and workflow support (preferred). Required Qualifications: U.S. Citizenship and eligibility for a Public Trust- High clearance. Proven experience in application support, DevOps practices, or business analysis. Hands-on experience with SharePoint, PowerApps, and related Microsoft 365 tools. Strong communication and stakeholder engagement skills. Ability to work independently on-site and coordinate with remote teams. Preferred: Experience with ServiceNow in an enterprise environment. Familiarity with Agile or ITIL frameworks. ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! Core Capabilities: Advanced and Managed IT Services Agile Software Development DevSecOps Cybersecurity Health IT C4ISR & SIGINT Data Center Engineering & Operations Engineering & Installation Why ActioNet? At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters. Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence. Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation. ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. What's in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: Medical Insurance Vision Insurance Dental Insurance Life and AD&D Insurance 401(k) Savings Plan Education and Professional Training Flexible Spending Accounts (FSA) Employee Referral and Merit Recognition Programs Employee Assistance and Identity Theft Protection Paid Holidays: 11 per year Paid Time Off (PTO) Disability Insurance

Posted 30+ days ago

Legal Support Analyst 1 (Entry Level Legal Support)-logo
Legal Support Analyst 1 (Entry Level Legal Support)
CACI International Inc.Brooklyn, NY
Legal Support Analyst 1 (Entry Level Legal Support) Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 50% Type of Travel: Continental US The Opportunity: Are you looking for an entry level position supporting the Department of Justice Criminal Fraud Section on critical matters? This is an opportunity for an individual to enhance document management skills to provide case management and database maintenance assistance in a litigation support capacity. You will also gain invaluable experience using automated litigation support and eDiscovery tools and resources to add to your skillset. The Document Management Analyst (DMA) role works closely with the Health Care Fraud attorneys in a fast-paced setting and assist in the investigation and prosecution of various matters to enforce the laws of the United States, up to and including support assistance for witness interviews, deposition preparation, and in-courtroom trial support. You will learn in a hands-on, immersive environment, which demands a commitment to both individual tasks and the overall mission of the Section. CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates! This is a great opportunity for someone to grow their careers. Please apply if you are interested to hear more! Responsibilities: Required: In addition to performing functions of Document Management Technician, as described below, performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as financial records, health care materials, and other litigation files; detailed indexing of case files; drafting procedures for accomplishing litigation support assignments; document acquisition related tasks; and conducting database searches. Proofreads and edits deliverable products. Sometimes serves as "team leader" for larger group of Document Management Technicians and clerical support staff. Often works with minimal supervision. Reports to Task Supervisor or Project Supervisor. Qualifications: Required: One year of experience on major litigation support projects or undergraduate degree. Certain assignments may require experience or substantial undergraduate coursework in, for example, finance/accounting, health care, or substantial experience in the legal environment or in information technology. Demonstrated ability to work independently in a team environment. Must have excellent writing skills and oral communication capabilities. Requires hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, internet and server-based databases and other applications, such as Oracle, Relativity or other document review platform, Trial Director, etc. Should be a knowledgeable user of the Government's office and network environment, including but not limited to, word processing, spreadsheet, imaging, and hardware systems. Desired: Automated litigation support experience Ability to perform quality control analysis and report any issues with data Ability to work in a deadline-driven, fast-paced environment Excellent attention to detail and ability to perform tasks accurately and quickly Customer-focused, congenial, professional attitude for working on-site with government clients eDiscovery experience and demonstrated ability to manage multiple tasks similar to the duties and responsibilities described Document review and Relativity experience Bi-lingual preferred ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location. Minimum Required Hourly Wage: $22.72 There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 1 week ago

Aircrew Life Support Operations Technician - F-16 Contract Logistics Support (Cls) - Foreign Military Sales (Iraq)-logo
Aircrew Life Support Operations Technician - F-16 Contract Logistics Support (Cls) - Foreign Military Sales (Iraq)
Vectrus (V2x)Madison, MS
Major Job Activities Key Responsibilities: 30% - Train, advise, assist, and integrate IqAF personnel in the inspection, maintenance, and issue of aircrew life support equipment. 25% - Maintain and repair survival equipment including helmets, oxygen masks, G-suits, parachutes, life rafts, and emergency kits. 10% - Ensure adherence to technical orders, schematics, and equipment specifications. 10% - Conduct fit checks and pre-/post-flight inspections of aircrew gear. 10% - Document all maintenance actions, inspections, and inventory using approved systems. 10% - Recommend and implement improvements in maintenance processes and inventory controls. 5% - Support additional duties and team objectives as assigned by Site Leadership. Material & Equipment Directly Used Survival and life support equipment including oxygen masks, helmets, NVGs, parachutes, anti-G suits, flotation devices, technical manuals, calibration tools, and Microsoft Office software. Working Environment Deployed maintenance and operations environment with exposure to indoor and outdoor conditions. Work closely with U.S. and Iraqi personnel. Physical Activities Standing, lifting, repairing and inspecting equipment. May involve working in enclosed or elevated areas. Capable of worldwide deployment. Qualifications Education: High school diploma or equivalent required. Additional technical training preferred. Certifications: USAF 7-skill level (Craftsman) Experience: 8 to 10 years of experience in Aircrew Life Support for F-16 Other Requirements: U.S. Citizenship required; Secret clearance or interim required; must be able to travel worldwide, including to all Middle East countries; experience working with international partners preferred. Skills and Technology Used: Technical order interpretation, Logistics Management Systems, Microsoft Office, inspection and maintenance tools. Contingent upon contract award.

Posted 30+ days ago

Senior Technical Support Engineer, Operations & Support-logo
Senior Technical Support Engineer, Operations & Support
RedditSan Francisco, CA
Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com . The Reddit Corporate Technology team is looking for an extraordinary Senior Technical Support Engineer, Operations & Support (SOS), to help drive and scale our support team. Supporting the Central and West regions of the United States and some Asia Pacific regions, this role is expected to be on-site at our San Francisco office at least 4 days a week to support office helpdesk experience, frequent events, AV support and for special events as needed. Our team works cross-functionally with our partners in CorpEng Systems, CorpEng Infrastructure, Biz Apps Engineering, Security, and other teams to coordinate work, handle ticket escalations, and resolve issues. We on-board new employees, provision hardware, and provide hands-on or remote support for all Reddit employees worldwide. You will be a hands-on technical leader, working with the team and assisting our customers via in-person walkup, support tickets, email, and chat. You will support day-to-day end user support end-users for the office while working closely with the greater team to: build and maintain support documentation and tools, administer queues, act as a final escalation for critical issues. You have an excellent background in Mac software and hardware troubleshooting. You are passionate about providing the best customer service experience possible, mentoring others, and driving best practices within the team.   Please note:  This role is based out of Reddit's office located in San Francisco. We will only consider candidates currently located in San Francisco, or currently within close commuting distance to the SF office. The role requires in-office work 4 days per week.  Qualifications for this role:  You are seen as leader on the team who is hardworking, learns quickly, and thrives in a fast-paced environment You have 6+ years of experience in end-user support operations, including mentoring junior staff You have exceptional Mac troubleshooting skills You have a strong foundation in troubleshooting theories and component isolation methodology You are fantastic at providing technical support and love solving problems You are constantly learning and strive to maintain domain expertise in most CorpEng-supported systems You excel at identifying and resolving systemic issues within the team and across the organization You understand the importance of asset inventory and how to maintain an organized help desk  You are a good communicator with a personable demeanor and a positive attitude. You can read between the lines to understand business needs and prioritize your work accordingly. You evangelize standardization and understand that consistency and an adherence to methodologies are key to helping any organization scale You excel at documenting issues and providing updates to management, the team, and end users You are a team player with a solid commitment to customer service, enjoy technology, and have an aptitude for problem-solving. Responsibilities​: Troubleshoot hardware and applications and provide technical support and problem-solving. Provide timely resolution of problems and act as senior escalation point for team and customers to management Work cross-functionally and advocate for team across all functional groups and organization levels Support security standards (endpoint protection software, firewall, patching, multi-factor authentication, access) Maintain user accounts, passwords, data integrity, system access & security within policy Help manage relationships with local vendors, subcontractors and 3rd party providers  Assist with inventory management to support operations Independently drive multiple end user operations projects and deliverables for the team Participate in evaluating, recruiting, hiring, and mentoring team members Work with management to set goals, and drive staff to achieve results Requirements:  6-8 years experience in IT Operations or IT Support in a professional environment 2+ years of mentorship experience to junior team members Experience leading support ticket management and tracking Strong customer service, problem-solving and teamwork abilities Google Workspace for enterprise experience Knowledge of audio/video conferencing solutions and support Experience with Information Technology and Security best practices Excellent oral and written communication skills and customer service Experience communicating with vendors to manage expectations and relationships Ability to plan, drive, and support multiple, concurrent projects and initiatives Ability to participate in an on-call rotation that includes after hours and weekend support Bonus Points: Experience supporting a company’s IT with little or no oversight Experience with Identity Providers/SAML (Okta, OneLogin, Sailpoint, etc.) Previous experience in a rapidly growing startup environment Experience managing vendor relationships Experience with audio engineering principles and support This role is based out of Reddit's office located in San Francisco. We will only consider candidates currently located in San Francisco, or within close commuting distance to the SF office. Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs 401k Match Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Flexible Vacation & Reddit Global Days off Generous paid Parental Leave   Paid Volunteer time off     Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/ . To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base pay range for this position is: $132,600 — $185,600 USD Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Posted 1 week ago

CACI International Inc. logo
Legal Support Analyst 1 (Entry Level Legal Support)
CACI International Inc.Washington, DC
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Job Description

Legal Support Analyst 1 (Entry Level Legal Support)

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: DOJ MBI

Employee Type: Regular

Percentage of Travel Required: Up to 50%

Type of Travel: Continental US

The Opportunity:

Are you looking for an entry level position supporting the Department of Justice Criminal Fraud Section on critical matters?

This is an opportunity for an individual to enhance document management skills to provide case management and database maintenance assistance in a litigation support capacity.

You will also gain invaluable experience using automated litigation support and eDiscovery tools and resources to add to your skillset.

The Document Management Analyst (DMA) role works closely with the Health Care Fraud attorneys in a fast-paced setting and assist in the investigation and prosecution of various matters to enforce the laws of the United States, up to and including support assistance for witness interviews, deposition preparation, and in-courtroom trial support.

You will learn in a hands-on, immersive environment, which demands a commitment to both individual tasks and the overall mission of the Section. CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates!

This is a great opportunity for someone to grow their careers. Please apply if you are interested to hear more!

Responsibilities:

Required:

  • In addition to performing functions of Document Management Technician, as described below, performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as financial records, health care materials, and other litigation files; detailed indexing of case files; drafting procedures for accomplishing litigation support assignments; document acquisition related tasks; and conducting database searches.
  • Proofreads and edits deliverable products.
  • Sometimes serves as "team leader" for larger group of Document Management Technicians and clerical support staff.
  • Often works with minimal supervision. Reports to Task Supervisor or Project Supervisor.

Qualifications:

Required:

  • One year of experience on major litigation support projects or undergraduate degree.
  • Certain assignments may require experience or substantial undergraduate coursework in, for example, finance/accounting, health care, or substantial experience in the legal environment or in information technology.
  • Demonstrated ability to work independently in a team environment.
  • Must have excellent writing skills and oral communication capabilities.
  • Requires hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, internet and server-based databases and other applications, such as Oracle, Relativity or other document review platform, Trial Director, etc.
  • Should be a knowledgeable user of the Government's office and network environment, including but not limited to, word processing, spreadsheet, imaging, and hardware systems.

Desired:

  • Automated litigation support experience
  • Ability to perform quality control analysis and report any issues with data
  • Ability to work in a deadline-driven, fast-paced environment
  • Excellent attention to detail and ability to perform tasks accurately and quickly
  • Customer-focused, congenial, professional attitude for working on-site with government clients
  • eDiscovery experience and demonstrated ability to manage multiple tasks similar to the duties and responsibilities described
  • Document review and Relativity experience
  • Bi-lingual preferred
  • ____

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

____

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location.

Minimum Required Hourly Wage:

$22.42

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.