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C logo
CollegisDenver, CO
Description Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com. Position Summary: The IT Support Specialist position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at Regis University in Denver, CO. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, LAN, AV and software support, among other items. The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning. Primary Responsibilities, Essential Functions and Requirements: Communication & Professionalism: The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position. Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved Ensure productivity metrics are achieved and standardized processes are followed Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences. Adhere to and enforce company and client information security policies Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Technical Support: Maintain and support a mixed PC and MAC technology environment Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange Participate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipment Coordinate and set up AV for company meetings and events, including testing and setting up hardware Actively participate in departmental & client meetings Be available in the event of outages and urgent needs (may be after hours) Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments. Document support processes, troubleshooting steps, and user guides to improve knowledge sharing and efficiency. Perform all other duties as assigned in support of IT and AV services. When applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned. Requirements Experience and Qualifications: Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment Thorough knowledge of Windows desktop operating systems and basic office applications Experience administering user and group objects in Active Directory Experience administering Office 365/Exchange mailboxes Experience with desktop imaging tools (SCCM/WinPE is a preferred) Ability to provide after-hours support Strong interpersonal and communication skills Attention to detail, with a focus on systems processes adherence and organizational skills Strong analytical and problem-solving skills Self-starter with the ability to work independently as well as within a team environment Periodic weekly travel is required to remote sites for on-site support Preferred Skills: Experience supporting Office 365 and Windows server platforms Experience working with Education, Certifications and Licensures: Active Directory, PowerShell scripting, and SCCM Experience troubleshooting integrated or ad-hoc AV systems Experience supporting Cisco IP phones and Call Manager Two year degree or higher is preferred or equivalent work experience Microsoft, CompTIA A+ or other technical certificates desired Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain of @mail.paylocity.com or @collegiseducation.com. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

Posted 30+ days ago

Blitt & Gaines P.C. logo
Blitt & Gaines P.C.Vernon Hills, IL
Description Job Title: Client Services Support Representative Job Summary: The Client Services Support Representative is responsible for reviewing assigned accounts and determining the next appropriate action in accordance with established processes, coding requirements, and client-specific workflows. This role focuses on handling closures, settlements, and special handling claims while ensuring accuracy, compliance, and timely completion of tasks. The representative will utilize review lists, training materials, and documented procedures to apply the correct coding mechanisms and move accounts through the proper workflow. The ideal candidate is detail-oriented, able to follow instructions, works well with team members, and can adapt to evolving client needs and internal process updates. Essential Duties: Review accounts from system queues, review lists, or task batches and determine the next appropriate action quickly and accurately. Apply proper coding and documentation based on established workflows for closures, settlements, and special-handling matters. Process settlement approvals, documentation updates, and follow-up actions within required timelines. Handle account closures, including verifying eligibility, confirming required documentation, and updating system statuses accordingly. Manage special-handling claims in accordance with client-specific instructions, escalation guidelines, and regulatory compliance. Follow documented procedures, training materials, and written instructions to apply coding and process steps consistently. Navigate multiple software systems, screens, and workflow tools efficiently. Maintain required accuracy, productivity, and quality benchmarks in a fast-paced, high-volume environment. Collaborate with internal teams, including operations, compliance, and management to resolve issues or clarify instructions. Communicate clearly with supervisors and management regarding discrepancies, challenges, or needed clarifications. Participate in team training sessions, cross-training, and process-improvement efforts as workflows evolve. Ensure all work is completed reliably, consistently, and within expected timeline. Knowledge, Skills and Abilities: High school diploma or equivalent required; some college preferred. Proficiency with computers, data-entry systems, and Microsoft Office (Excel, Outlook, Word) is required. Prior experience in client services, administrative support, account review, or similar detail-oriented roles preferred. Strong reliability and consistent attendance are essential. Comfort working in a fast-paced, high-volume environment with frequent updates and process changes. Ability to learn new systems, tools, and workflows quickly and apply them with confidence. Ability to follow instructions and documented procedures precisely. Effective written and verbal communication skills. Strong organizational and time-management skills. Ability to work effectively as part of a team. What We Offer: Competitive base pay Paid Time Off (PTO) and Paid Holidays Comprehensive benefits package: Medical, Dental, Vision, Life Insurance Short-Term Disability 401 (k) retirement plan Profit sharing Professional Growth and Advancement Opportunities Join Our Team At Blitt & Gaines, P.C., we are committed to a supportive, high-performance, and inclusive workplace. If you value consistency, accuracy, and the ability to grow within a dynamic environment, we encourage you to apply today.

Posted 3 weeks ago

Redfin logo
RedfinPaoli, IN
As a seasonal Listing Support Processor, you will be a critical behind-the-scenes force in our real estate operations. You'll meticulously complete tasks associated with Redfin property listings across various markets and coordinate closely with third-party vendors, and Redfin licensed coordinators throughout the day. You won't have direct contact with clients or agents, but your work greatly influences their success. From the time our sellers sign a listing agreement until an offer is accepted, your responsibility is to complete various tasks associated with supporting the launch and maintenance of our listings on the market. An essential part of your success is being organized and highly detail-oriented. You'll use Redfin online tools to track your work and share information across teams and you have polished written and oral communication. Day-to-Day Responsibilities: Proactively support multiple markets throughout the selling process, working closely with licensed listing coordinators. Efficiently schedule and coordinate critical listing activities, including photoshoots, 3D scans, and open houses. Liaise with various service providers such as photographers, staging companies, and sign installers, ensuring timely and quality service delivery. Manage the processing and quality check of visual assets like photographs, virtual staging, and floor plans, ensuring they meet our high standards (may be asked to obtain MLS credentials). Coordinate installing and maintaining listing materials, such as lockboxes, signs, and flyers. Collaborate closely with assigned listing coordinators for smooth transition and execution of tasks. Utilize Redfin's custom design tools to offer continuous and seamless support across different markets. Qualifications: A minimum of one year of customer service experience, including the use of email, phone, and customer relationship management tools in a high-volume workflow. An interest in, or exposure to, the real estate industry. Exceptional attention to detail; nothing gets past you. Excellent organizational skills and strong interpersonal abilities. Proficient in verbal and written communication, ensuring clarity and conciseness. Demonstrated ability to manage multiple priorities in a high-energy, fast-paced environment. Comfortable with technology; willingness to learn and adapt to new technologies such as Google Suite and Redfin proprietary tools. Experienced in using email and phone as primary communication tools. A calm and composed approach to problem-solving and communication. Be able to work from home in a distraction-free work environment. Be resourceful. Always think ahead and solve problems before they become significant issues. Work in a fast-paced environment with the ability to focus on multiple priorities simultaneously. High level of accountability and a strong service orientation, prioritizing client and agent success. What We Offer: A competitive hourly wage. The opportunity to be part of a dynamic, supportive team in the fast-evolving real estate industry. Comprehensive training and support to ensure you are well-equipped to succeed in your role. Fully remote work environment. You may be asked to work in a local office 1-2 times per month at your manager's request. Possibility for extended engagement with Redfin and career opportunities beyond the initial seasonal hiring period About Redfin: Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better-for customers, for agents, for everyone. Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey, Jersey City, California, D.C. and Washington candidates only: Base Pay Range: $16.53 - 24.75. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Redfin is an equal opportunity employer committed to hiring a diverse workforce. A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We're proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul. Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here. Redfin accepts applications on an ongoing basis.

Posted 2 days ago

Cox Enterprises logo
Cox EnterprisesCarleton, MI

$15 - $22 / hour

Company Cox Automotive- USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $14.71 - $22.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position is NOT remote- it is conducted on-site, in office This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies. Part time position: Approximately 6-12 hours per week (Tuesday, Wednesday, Thursday schedule) Key Responsibilities: Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights. Work with auctioneer virtually to verify system information accurately represents vehicle. Verify vehicle run order to ensure appropriate vehicle is being keyed and sold. Operate monitor virtually, work with auctioneer to review Simulcast bids. Provide arbitration and other vehicle announcements to support auctioneer. Call and e-mail on late titles. Utilize salesforce for title absent support. Other duties as assigned. Minimum Qualifications: High School Diploma/GED Generally, less than 2 years of experience Effective communication skills required. Must possess good problem-solving and organizational skills. Ability to remain focused and composed during fast-paced sale-day activities. Regularly required to stand, walk, reach, talk and hear. Ability to lift 1-10 pounds. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. Preferred Qualifications: Ability to read, write and speak in Spanish. Work Environment Occasional exposure to fumes, odors and weather conditions. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer- All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Posted 30+ days ago

AdaptHealth logo
AdaptHealthSpringdale, AR
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. Respiratory Support Technician This position provides direct and indirect patient care and services in the home, office, and hospital environment in accordance with all governmental, accrediting, and organizational policies and procedures. Utilization of all available resources to ensure a customer receives the appropriate goods and services in the most efficient and patient satisfactory manner possible. Equipment included, but not limited to, are CPAP, BIPAP, Auto-titration set-ups and downloading, phototherapy, CPM, apnea monitor training and downloading, nebulizers (both high and low volume), oxygen and portability, overnight oximetry devices, conserving device tests, suction/trach and enteral. Job Duties: Develop and maintain a working knowledge of current Respiratory Programs and HME products and services offered by the company and all applicable governmental regulations. Effectively convey ideas or written processes and instructions to patients in a polite, informative, and appropriate matter. Identifies need for Pulse Ox testing to recertify or qualify O2 services per insurance regulations. Complete all company, insurance, and/or government-provided paperwork timely and entirely. Included, but not limited to; Delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, equipment-specific instruction/cleaning forms, etc. Initiate, maintain and perform follow-up calls or visits with patients. Perform routine preventative maintenance checks and simple repair as required by company policy or manufacturer's guidelines. Assist with customer equipment problems during business/non-business hours and under emergency situations. Troubleshoot all equipment failures calmly and patiently. Report equipment hazards and/or product incidents as required in accordance with company policies and procedures. Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling. Assume on-call responsibilities during non-business hours in accordance with company policy. Maintain patient confidentiality and function within the guidelines of HIPAA. Perform other related duties as assigned. Competency, Skills, and Abilities: Equipment repair or maintenance skills. Strong verbal and written communication. Strong customer service skills. Ability to prioritize and manage competing priorities and tasks. Decision-making, analytical and problem-solving skills with attention to detail. Requirements Minimum Job Qualifications: High School Diploma or equivalent. Valid and unrestricted driver's license from state of residence. Construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience. AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Posted 3 weeks ago

Nisc logo
NiscLake St Louis, MO
Full remote work is taken under consideration for applicants outside of the local Lake Saint Louis, Missouri, area coming in with prior NISC software and Cooperative Industry experience. Applicants from outside the Industry and without NISC software experience will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process. We are unable to proceed forward in the process if these requirements are not met. This opening on our Operations team will support NISC's Mapping & Staking software products focused on NISC's GIS solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product. What you will do as a Support Specialist Assist members in all aspects of application support for NISC's Mapping & Staking products including troubleshooting, training, and research via phone, and email. Follow up on resolutions and serve as a liaison between our members and our software engineers Assist with software release processes and may be called upon to test the software or give feedback on the software design Communicate with development staff to convey customer feedback Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required. Provide after-hours support via on-call phone support rotation Utilize your ArcGIS server/software skills Leverage generative AI tolls & technologies to enhance productivity, creativity, and problem-solving within the scope of the role. Desired Experience Previous customer support experience, especially experience providing customer service via phone, is desired for Support Specialists. Candidates with knowledge of ArcGIS and mapping experience are strongly preferred for this position. NISC's Support teams display excellent written and verbal communication skills, the ability to develop relationships and support our members, the ability to teach others, and the ability to work in a team and independently. If you have previous experience with presentations or public speaking, that's a plus! Other desired qualifications Experience in Geographic Information Systems strongly preferred. Minimum High School Diploma or equivalent required. Degree in business or technical field preferred. More about NISC And our Support Teams: NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. Minimum Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. Disclaimer: Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Posted 30+ days ago

Servicenet logo
ServicenetChicopee, MA

$20+ / hour

Benefits: Flexible schedule Paid time off Training & development Individual Support Specialist 2 - Community Companion-Shared Living Part time Location: Chicopee, MA Pay : $19.50/hr. Schedule: Fridays & Saturdays, for a total of up to 8 hours ServiceNet, a leading Human Services agency, is eeking compassionate, dedicated, and enthusiastic individuals to join our team. Our Shared Living Programs establish, administer and collaborate with shared living provider care givers who provide full-time housing and support to individuals placed within their homes. You can really make a difference in the lives of individuals and their care providers by helping support them through a position as an Individual Support Specialist - Community companion. Key Responsibilities: Assist individuals in expanding their skills and having enjoyable experiences through community outings and activities. Develop a personal relationship with the individual supporting their interests, strengths and needs. Engage, assist, instruct, motivate and monitor individuals in social/recreational, skill building and family directed activities. Learn the individualized services of each person and participate in their routine implementation. Accompany individual to appointments, social functions, recreational activities and other planned events as requested by the supervisor, to include providing transportation. Complete related records as required and instructed by supervisor per standard format ensuring confidentiality and safe-keeping of documents. Respond and relate to routine inquiries, visitors, the Individual's family, friends and allied staff or professionals as outlined in program standards or by the program supervisor. Submit weekly or bi-weekly time sheets with summaries of activities in a timely manner. Qualifications: Must be 18 years of age or older Valid driver's license. Reliable transportation. High school diploma or GED 2+ years of related experience preferred. Benefits: Flexible Scheduling. Paid Orientation and training Career Growth / Education Advancement Opportunities About ServiceNet ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others. Join Us Join us and become part of a caring community that helps others find joy and purpose. Apply today. Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Posted 30+ days ago

Hub International logo
Hub InternationalSacramento, CA

$22 - $26 / hour

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. THE OPPORTUNITY: The Personal Lines Client Service Specialist is responsible for providing exceptional service to our clients and their co-workers. They work collectively with assigned account managers to provide support in selling and servicing to our current and new clients. DUTIES & RESPONSIBILITIES: Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures. Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues. Produce binders, certificates, endorsements, and other related items while verifying their accuracy. Maintain controls on renewals and binders to ensure timely preparation and processing. Prepare summaries of insurance, schedules, and proposals as needed for account review. Remarket renewals, contact clients, create renewal proposals and handle other renewal activities in coordination with the producer and/or Account Manager. Gather underwriting, pricing, and supporting data for preparation of submission. Assist Producers and/or Account Managers in the premium collection process and handle accounting issues. Responsible for follow up on delinquent accounts which have been set to cancel for non-payment by the carrier. Refers current and prospective clients to other departments for solicitation of those lines of business. Assist clients with claims when necessary. Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data. Performs other duties and projects as assigned. QUALIFICATIONS: High School Diploma / GED; College degree strongly preferred 1-2 years of related insurance experience (brokage experience preferred) or equivalent combination of education & experience strongly preferred Preferred to be currently licensed in good standing in required lines and states but not required. If unlicensed, must be willing to work towards obtaining license for required lines and states within 1 year of hire. KNOWLEDGE / SKILLS / ABILITIES Ability to effectively and professionally communicate orally and in writing with internal and external customers. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Desire to learn and grow within the insurance industry. Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately. Confidence and demeanor to effectively interact with all levels within the organization. Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients' needs. Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly. Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy. Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Working Conditions and Physical Demands This position primarily involves remaining in a stationary position for the majority of the workday. The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . EEOAA Policy E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. The expected salary range for this position is $22-26/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions. #LI-RS1 #LI-LW1 Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: Diploma HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Posted 30+ days ago

Cox Enterprises logo
Cox EnterprisesSan Antonio, TX
Company Cox Automotive- USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $14.71 - $22.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position ensures accurate, efficient recording of vehicle and customer information during the sale and provides administrative support to the auctioneer on sale days. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of the transaction and obtains customer signatures as appropriate. Key Responsibilities: Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights. Work with auctioneer virtually to verify system information accurately represents vehicle. Verify vehicle run order to ensure the appropriate vehicle is being keyed and sold. Operate monitor virtually, work with the auctioneer to review Simulcast bids. Provide arbitration and other vehicle announcements to support the auctioneer. Other duties as assigned. Qualifications: Minimum: High School Diploma/GED Generally, less than 2 years of experience. Physical Requirements: Regularly required to stand, walk, reach, talk and hear. Ability to lift 1-10 pounds. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. Work Environment: Occasional exposure to fumes, odors, and weather conditions. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer- All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Posted 30+ days ago

Burrell Behavioral Health logo
Burrell Behavioral HealthColumbia, MO
Job Description: Job Title: Community Support Specialist Location: Columbia, MO Department: Adult Community Services Employment Type: Full-time Job Summary: As the Community Support Specialist, you will be responsible for helping individuals adapt to living in their communities by creating personalized plans that address their specific needs. This role involves using evidence-based techniques and collaborating with other professionals to provide comprehensive mental health services. Your goal is to empower clients and their families to build strong foundations for long-term well-being and independence. By connecting them with local resources and fostering a robust support network, you will promote growth, stability, and resilience. The Community Support Specialist position offers... Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce. Additional Perks & Benefits- Scroll down to bottom of this post to learn more Key Responsibilities: Provide community-based mental health services to children, adolescents, and/or adults, including assessment, diagnosis, treatment planning, and intervention implementation. Collaborate with clients, families, and other stakeholders to develop and implement individualized treatment plans that address the client's specific needs and goals. Utilize a strengths-based approach emphasizing empowerment, skill-building, and resilience, incorporating evidence-based practices such as Motivational Interviewing, Positive Reinforcement Techniques, Trauma-Informed Strategies, and skills based in CBT and DBT approaches. Provide behavioral interventions, including motivational interviewing, operant conditioning, interpersonal and group dynamics, cognitive processing, and other evidence-based interventions. Coordinate care with other service providers, including primary care physicians, psychiatrists, schools, and community organizations. Maintain accurate and timely records of client interactions, treatments, and progress, in accordance with organizational policies and procedures. Participate in staff development activities, including training and education programs, to enhance knowledge and skills related to youth mental health services. Contribute to the organization's quality improvement initiatives, including data collection, analysis, and reporting. Work collaboratively with other team members, including case managers, therapists, and support staff, to ensure effective coordination of care and support for clients. Develop and maintain relationships with key stakeholders, including parents, teachers, counselors, and other professionals involved in the client's care. Perform other duties as assigned by supervisor or deemed necessary by the department. Prepare for and facilitate PSR group sessions as pertinent to client treatment plan goals. For ACT/ACT TAY/IMPART Only: Knowledge of the basic elements of ACT, the theory behind the ACT model, the core processes that ACT teams follow, and the types of services that ACT team members provide. Knowledge, Skills, and Abilities: Knowledge of case management and rehabilitation methods, principles, and techniques as they relate to mental health and/or substance use disorders. Knowledge of the problems encountered by persons with mental health and/or substance use disorders and how to access the various community resources available. Knowledge of methods and modalities as well as legal requirements and court procedures related to treating mental health and substance use disorders. Ability to problem-solve and communicate ideas clearly and effectively, verbally and in writing to produce clear and concise reports. Ability to be self-motivated to provide high-level performance while meeting the complex needs of clients and their families. Ability to multi-task and coordinate services from various community resources while maintaining proper communication with all staff (e.g. admissions, processes, and discharge plans). Ability to establish effective relationships with youth and their families via telephone and personal contacts. Ability to follow direction and accept supervision. Experience, Education, and/or Credential Qualifications: Bachelor's degree in Psychology, Social Work, or another specialized human services field; OR Bachelor's degree in an unrelated field with two years of related work experience; OR A four-year combination of higher education and two years of related work experience; OR An Associate's of Applied Science in Behavioral Health Support will also fulfill educational requirements; OR An individual with four years of qualifying experience*. Qualifying experience must include delivery of services to individuals with mental health disorders, substance use disorders, or developmental disabilities. Experience must include some combination of the following: Providing one-on-one or group services with a rehabilitation/habilitation and recovery/resiliency focus. Teaching and modeling for individuals how to cope and manage psychiatric, developmental, or substance use disorder issues while encouraging the use of natural resources. Supporting individuals in their efforts to find and maintain employment and/or to function appropriately in family, school, and community settings. Assisting individuals to achieve the goals and objectives in their individual treatment plan. Employment Requirements: Successful completion of background check, including criminal record, driving record, abuse/neglect, and fingerprint check. Completion of New Hire Orientation at the beginning of employment. All training requirements including Relias at the beginning of employment and annually thereafter. Current driver's license, acceptable driving record, and current auto insurance. Obtain training to assist in professional development meeting DMH standards. Extensive knowledge of the policies, procedures, and regulations of the program to which the employee is assigned. You must be at least twenty-one (21) years of age to operate a company-owned vehicle. Must be at least twenty-three (23) years of age to operate a company-owned fifteen (15) passenger van. Must have reliable means of transportation to transport clients in a personal vehicle. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

Posted 30+ days ago

Metroparks logo
MetroparksBrighton, MI

$54,954 - $74,942 / year

BARGAINING UNIT / LEVEL: Non-Supervisory Bargaining Unit- Level 04/06 SALARY RANGE: $54,954 - $74,942 annually DOQ (2026 rate) GENERAL STATEMENT OF DUTIES: Reporting to the Chief of Diversity, Equity & Inclusion (DEI), this position serves as the public face of the DEI department, building and maintaining relationships with communities throughout the Metroparks' service area. This role is responsible for supporting the department's day-to-day operations and strategic initiatives, including: Public Representation: Acting as the primary point of contact (within the DEI department) for community organizations, fostering positive and collaborative partnerships. Program & Project Coordination: Facilitating DEI-related projects (and other projects as assigned), ensuring their successful implementation across the organization. Communications & Administration: Assisting with the coordination of presentations and training, managing communications with key committees, and providing support to the DEI Team. SUPERVISION RECEIVED: Works under the general supervision of the Chief of DEI. Position works independently and exercises judgment and discretion in completion of duties. ESSENTIAL DUTIES: The list below is intended to describe the general nature of duties only. Employees shall perform other duties as assigned. Must have reliable transportation, maintain a valid Michigan driver's license and an acceptable driving record Assist in the ideation, design, coordination, and/or facilitation of DEI workshops, presentations, learning opportunities and other strategic initiatives that promote DEI Serve as a coordinator and liaison to develop mutually beneficial relationships and partnerships with community organizations in Southeast Michigan Assist with the development, implementation, monitoring, and evaluating programs and processes that promote and sustain DEI within the Metroparks Coordinate data collection, entry, analysis, and reporting processes related to DEI work and practices. Use data to monitor and report progress in DEI focus areas. Respects and protects the privacy and confidentiality of all employee- related data and information Work collaboratively and with other departments on projects initiated by Metroparks Leadership Investigate and recommend alternative programming options to promote DEI. Assist in improving community-wide engagement Work with DEI advisory team and other action committees on strategies that promote DEI across the organization Composes and edits a variety of correspondence, reports, and other material requiring judgment as to content, accuracy and completeness Proofs and edits DEI communication content for both internal and external use. Acts as custodian of department documents and records. Establishes and maintains filing systems. Maintains catalog, specifications and commodity record files. Assist at various meetings by taking notes and revising into minutes. Assist in setting up events Maintains department inventories and orders office supplies, materials, supplies, and equipment in accordance with HCMA purchasing policies Coordinate materials to be sent to and attend DEI events and professionally represent the Metroparks Request, receive, proof and coordinate program and event information from multiple departments and locations Tracks project and campaign schedules to ensure deadlines are met and projects stay on task Assist with special projects Serve on employee committees Perform other duties as assigned MINIMUM QUALIFICATIONS- Level 04: Associate degree in related field, bachelor's preferred. Applicants with 4 or more years of related service will be given credit to meet the minimum educational requirements and will be considered for the position. Ability to establish and maintain positive working relationships with the public, outside agencies, other departments and employees Ability to communicate clearly and concisely, both verbally and in writing Ability to demonstrate/articulate understanding of DEI principles Ability to demonstrate attention to detail Ability to demonstrate problem solving skills Ability to work independently with minimal direction Ability to show sound judgment to identify and report problems to supervisors and contribute to resolving them Knowledge and/or skill in a variety of computer software applications including spreadsheets and word processing software Knowledge of administrative, accounting and clerical procedures, filing and record management systems May be required to adjust schedule to meet organizational needs, including special events, evenings, weekends & holidays Ability to perform essential duties MINIMUM QUALIFICATIONS- Level 06: Meets all the minimum qualifications of the DEI Support Specialist- Level 04 Must have direct DEI knowledge and experience Five years of related experience for level 06 TOOLS & EQUIPMENT USED: Computer equipment, Microsoft Office and financial, accounting, payroll, timekeeping, database, scheduling, publishing, spreadsheet, survey monkey, RecTrac, marketing email software, Microsoft teams and word processing software; telephone system; cell phone; calculator, copy & fax machines; phone, radios, camera and video equipment, automobiles. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to move, sit, talk and hear. The employee is frequently required to handle, feel and operate objects tools and controls. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK EVIRONMENT: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees generally perform work within an office environment. The noise level is usually quiet. Occasionally, the employee will be required to work in outdoor environments and will be subject to various weather conditions, (e.g. heat, rain snow) and natural elements including insects. This position has an anticipated start date in early 2026

Posted 30+ days ago

Hammer logo
HammerSaint Paul, MN

$21+ / hour

Apply Job Type Full-time Description Position Title: Lead Direct Support Professional Department: Program Grade Range/Job Status: Full-time, Non-Exempt-Hourly Reporting Relationship: Program Manager Supervisory Responsibilities: Direct Support Professional Typical Schedule: Must be willing and be able to work flexible hours/days, including evenings, overnights, weekends, and holidays. Position Summary The Lead Direct Support Professional will assist the Program Manager with administrative tasks in addition to providing daily support to people with intellectual and/or developmental disabilities living in Hammer & NER homes and apartments. Lead Direct Support professionals develop meaningful relationships and connections with individuals, providing them with a safe living environment and promoting life skills. All employees are expected to center, model and champion Hammer & NER's core values: Person-Centered, Relational, Opportunistic and Stewardship. Primary Duties and Responsibilities Administrative Support Promptly schedule medical appointments for residents served in the home or apartment program Promote communication and active lifestyle for residents by scheduling activities and events in the community Train Direct Support Professionals in the following areas: o Documentation in Carasolva o Emergency procedures o Program specific duties including use of medical equipment, appliances, and finances Medication administration o Documentation through Carasolva o Auditing medication cabinet o Order medications o Works closely with nurse and pharmacy staff to ensure adequate medical supply and orders medication supplies as needed. Daily Living Supports Maintain a clean environment in homes and apartments by following all cleaning and sanitizing rules posted in the apartment or home Assist residents with all daily living skills which may include: o Bathing, showering, toileting. o Meal planning. o Money management. Administer medications. Assist residents to any scheduled medical appointments. Communication Promptly respond to communications through outlook, Teams, and SharePoint. Check program communications through SharePoint daily. Collaborates with Program Manager to resolve performance issues regarding Direct Support Professionals. Promptly addresses any complaints and under the direction of the Program Manager follows procedures to resolve. Immediately report all accidents, injuries, or illnesses, involving residents to the appropriate party (nurse, Program Manager, Program Emergency phone, Program Director or 911). Training and Compliance Must be effective in monitoring all assigned trainings are complete by due date. Must be diligent in maintaining confidentiality and privacy by following HIPPA guidelines. Must adhere to the laws as a mandated reporter to protect vulnerable adults from abuse, neglect, and exploitation. Attend all meetings scheduled by Program Directors or Managers. Must meet the needs of each resident served in our programs to sustain quality of life and optimal care. Essential Knowledge and Qualifications Must be 18 years of age or older. Proficient in using computers and/or smart technology. Physical demands include: o Ability to lift 40lbs (such as lifting a wheelchair into a van), pushing, or pulling an individual in a wheelchair or while assisting with personal cares. o Household chores and physical cares may include twisting/turning, kneeling/squatting, reaching, and assisting with pivot transfers. o Operating specialized medical or adaptive equipment, including use of lifting equipment and driving a lift van. Exceptional interpersonal skills and ability to communicate effectively throughout the organization; must be fluent reading and speaking English. Ability to remain positive and foster a positive work environment while facing pressure or demands from multiple directions. Must be cleared by a background check through the MN Department of Human Services. Requires a valid driver's license and a driving record that meets insurance requirements; ability to drive an organizational vehicle. Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status. Benefits: 401 (k) Paid Time Off Health Insurance (30 hours and above) Dental Insurance (30 hours and above) Vision Insurance (20 hours and above) Life Insurance Paid Training Disability Insurance Wellness Program Employee Assistance Program Parental Leave Health Savings Account Flexible Savings Account Access to Employee Success Coach who assists employees within their first year of employment. #INDLP Salary Description 20.50 per hour

Posted 30+ days ago

Jubilee logo
JubileeKensington, MD
Role Description Title: Housing Support Specialist Reports to: Senior Housing Support Manager Classification: Full Time Salaried, Exempt Starting Pay: $73,000/year Assigned Office Location: Remote/in the field (3 days) and Jubilee Association of Maryland Office (2 days). Position Summary. Jubilee is a leading provider of Housing Support Services for adults with intellectual and developmental disabilities in Maryland. The Housing Support Specialist is a key member of a team of professionals who provide one-on-one services to help people identify and navigate housing opportunities, address or overcome barriers to housing, and secure and retain their own homes. The Housing Support Specialist will directly serve clients and assist the Senior Housing Support Specialists and team in advancing Jubilee's housing support program. Responsibilities. Provide Housing Support Services. Provide direct Housing Support Services to a caseload of approximately 50 people in line with each participant's Person-Centered Plan, service authorization, and goals for where they want to live. Services may include but are not limited to: Housing Transition. Conduct housing assessments and tenant screenings; collaboratively develop and revise Housing Plans; reassess housing needs and goals through monthly check-ins and yearly evaluations. Support clients in identifying housing options, searching for available housing, scheduling, and facilitating tours, and processing required paperwork. Implement the Jubilee step-by-step housing Move-in Guide to assist people with the move-in/transition process. Housing Information and Assistance. Support clients to make the best choice of housing to promote independence, taking into consideration their needs and focusing always on their preferences, health, and safety. Support clients completing housing applications, including gathering required documentation, completing forms, and completing follow up to ensure the application is processed. As needed, request reasonable accommodation under the Fair Housing Act and apply for/process housing vouchers. Assist with applications for utility assistance, rental assistance, and other benefits related to improving housing affordability. Maintain frequent communication, including a monthly check- in, with the client and members of their team to provide updates and information to support them in achieving their housing goals. Tenancy Sustaining Services Support clients to maintain their tenancy, including conducting tenant training on lease agreements. Assist with monthly budget development and set up payment systems for rent, utilities, and other housing-related expenses. Work with landlords and maintenance teams to ensure proper maintenance is completed. Complete housing recertifications and lease agreements on time. Training and Professional Development. Complete and maintain all required training and certifications according to Maryland Developmental Disabilities Administration (DDA), and Jubilee requirements, and training specific to each person you support. Pursue additional professional development opportunities. Data Quality. Ensure Jubilee data systems (e.g., Documentation. Document services provided and progress on person-centered housing goals according to Jubilee's policies. Attend Person-Centered Planning meetings and submit documentation for yearly service authorization. Organizational Participation. Regularly attend team meetings, all-staff meetings, and other meetings relevant to your work. Contribute to program evaluation and help set organizational priorities to ensure quality. Other duties as assigned. Qualifications. GED or high school diploma required; bachelor's degree preferred. Two+ years of relevant experience, preferably with adults with intellectual and developmental disabilities. Experience and knowledge in property management of affordable housing communities, rent assistance program regulations, eligibility criteria, rent calculations and move-in, move out compliance Advanced reasoning abilities and good judgment. Advanced written and verbal communication, with strong interpersonal skills. The use of person-first language and thinking is essential. Excellent organizational/time-management skills and attention to detail. Strong technology skills to effectively use Outlook, Word, Excel, Teams, Zoom, and data systems. Desire to work with and learn from people who have intellectual and developmental disabilities required. Commitment to Jubilee's core values of respect and human dignity, self-determination, community, justice, ethical practices, and spiritual care. DDA-required certifications for the role of a Housing Support Specialist are a plus, but will be provided as needed. Current U.S. driver's license and personal vehicle for site visits. Compensation. This position has a fixed starting pay of $73,000 per year. All staff have opportunities for pay increases and promotions. The median income for full-time Jubilee employees is $66,000 per year. Benefits. Benefits include four weeks of vacation, two weeks sick leave, health/dental/life/disability insurance for the employee and eligible dependents, 3% retirement match after one year, 7 paid holidays, $1,000 student loan assistance or tuition reimbursement, paid training opportunities, Flexible Spending Account (FSA) for medical and dependent care expenses, periodic reimbursement of vacation expenses, and more. Depending on personal situations, additional paid leave may apply, such as parental leave, bereavement leave, and jury service. Eligibility for some benefits starts at 20 or 30 hours of work per week. All employees must be vaccinated for Covid before starting work. Jubilee is currently operating a hybrid workplace model for most administrative roles. Candidates should live within commuting distance of our Kensington, MD office. About Jubilee. Jubilee Association of Maryland is a faith-based nonprofit that provides opportunities and support for adults with intellectual and other developmental disabilities to live in and enrich their community while fulfilling their personal, family, social, and spiritual needs. Jubilee was started by Hyattsville Mennonite Church in 1978 as part of the movement to bring people with intellectual disabilities out of segregated institutions and into the community. Since then, Jubilee has grown to be a leader in person-centered disability services, currently supporting more than 200 people who are included in their communities across Montgomery County, Maryland. The organization has a staff of about 500. Through partnerships, innovation, and attentive care, Jubilee is a leader in providing the highest quality services and helping demonstrate the power of inclusion. Learn more at www.jubileemd.org. Jubilee Association of Maryland is an equal opportunity employer that values a diverse workforce. We are committed to equal employment opportunity regardless of race, color, national origin, citizenship, sex, gender identity, sexual orientation, marital status, age, disability, physical characteristics, genetic information, physical characteristics, veteran status, or religion

Posted 1 week ago

S logo
Surface Experts of Northeast PhiladelphiaSpokane, WA
Benefits: 401(k) matching Company parties Competitive salary Free food & snacks Opportunity for advancement Paid time off Training & development Wellness resources Surface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed. We are looking for a bilingual (English and Spanish speaking) person who enjoying working with a team and has a heart to serve others. In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other. Role and Responsibilities: Answering inbound calls, emails, and Teams messages from customers and franchise owners Scheduling jobs for technicians Assisting franchise owners with administrative tasks Using online software to manage details Working closely with the Support Center Team Answering questions from customers about repairs Supporting salespeople in the field nationwide Taking part in regular meetings and trainings Required Qualifications: English and Spanish Speaking High School Diploma, or GED equivalent Experience working in a fast-paced environment Call Center Experience is a plus Benefits include: Full time - 40 hours Variety of shifts offered, between 6:00 am and 5:00 pm No nights or weekends Paid holidays, sick leave, and vacation days Health Reimbursement Account with monthly company contributions Monthly performance-based bonuses, in addition to base pay Paid parking at our downtown location Paid lunch breaks Advancement opportunities & internal growth Welcoming, open-minded, and low stress office environment Consistent customers that are happy with our services and book with us often Helping small business owners (our franchisees) - not just a huge corporate company If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply here! Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device. No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required. The position is full-time in-person/on-site. The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal. Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at careers@surfaceexperts.com About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile. Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill. Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours. Our Mission Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills. Our Vision To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management. Core Values Serve Others Put Relationships First Be Humble Be a Problem Solver Be Curious Seek to Understand the Cause of the Problem Work Smart Constantly Improve Trust the Process Be Organized Be Teachable Put Business Needs Above Personal Wants This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

Posted 30+ days ago

Burroughs logo
BurroughsElmhurst, IL
Job Summary: Under the direction of the Technical Training Manager, you will provide technical support with troubleshooting, diagnosing, and resolving issues that arise with Burroughs serviced equipment. Provide support to Field Service Technicians seeking assistance with servicing customer equipment, as well as assistance with part number identification and ordering. Provide software support and patch management for specific customers' fleet of Automated Teller Machines (ATM) Essential Functions/Key Responsibilities: Answer inbound calls from Field Service Technicians requesting assistance on repair issues. Assist Technicians with testing, troubleshooting, analyzing, isolating and identifying root causes. Assist Technicians with identifying part numbers, part availability and part ordering. Respond to support emails from Field Service Technicians and various other departments within the Burroughs organization. Document call information in appropriate databases. Relay essential information to co-workers and other departments as warranted. Provide a higher level of support for difficult issues that are unable to be addressed by Technical Service Rep 1/ Service Rep 2 Take ownership of service calls that have been open for an extended period of time or have required the use of a large number of parts. Review call histories and make repair suggestions for sites with chronic faults. Review service calls in the PartOrder status for viability of parts needed, alternate part numbers, part availability and part ordering. Monitor the workflow into the Level 2 support group. Lead and mentor the Level 2 support group. Review metrics to determine process improvements. Communicate new processes and procedures to the support group. Identify training needs for new equipment and new team members. Ability to learn new technologies and adapt quickly to changing demands Utilize technical writing skills to build related training and support material Physical Requirements and Working Conditions: Duties require the use of typical office equipment such as a computer and virtual phone system Duties require the use of lab equipment such as ATMs, Smart Safes, Cash Recyclers and others Some travel for training purposes may be required. Overtime may be required. May be required to sit /stand for extended periods of time while solving complex problems Work desk location is part of collaborative space with other support representatives Knowledge, Skills and Abilities: Behavioral Requirements: Patience Strong attention to detail Excellent verbal and written communication skills Punctuality Ability to work independently Work well with others Ability to explain complex technical terminology to non-technical persons Ability to accurately summarize resolutions to complex service issues Technical Requirements Knowledge of Windows operating systems as it applies to Automated Teller Machines In depth understanding of the 66XX series of NCR Self Serv ATMs Extensive knowledge of service and repair of devices associated with the banking industry including Automated Teller Machines (ATMs) Strong proficiency in the use of Microsoft Office Suite (Excel, Outlook, PowerPoint and Word) Proficient in software/hardware knowledge of NCR/Diebold /Hyosung ATMs Experience with analysis and problem solving via phone support or augmented reality Ability to read and understand technical documentation. Knowledge of PC components and repair Experience with repair and maintenance of electrical and mechanical hardware Proficiency in the use of a Digital Multimeter Demonstrated experience creating/editing written technical or non-technical documentation Education and Experience: At least 5-10 years' experience in the service, software and technical support/repair of the NCR 66XX series of Self Serv ATMs Technical training school graduate. High school diploma, GED or equivalent education (associate's degree preferred) Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Posted 30+ days ago

Catholic Charities of the Archidiocese of Washington logo
Catholic Charities of the Archidiocese of WashingtonGaithersburg, MD
Apply Job Type Full-time Description ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures. JOB SUMMARY: The Community Support Specialist is a skilled, direct-care position focused on assisting adults with developmental disabilities in achieving their personal outcomes while always respecting their personal rights and choices. ESSENTIAL DUTIES and RESPONSIBILITIES: Participates in PCP meetings, plan and implements goals as agreed in the participant's team meeting(s). Clearly documents with a detailed description of participants daily activities, behaviors, goal progress, etc. Creates a stimulating learning environment utilizing various activities, to include sensory, physical and community activities on a daily basis. Communicates clearly and effectively with participants, their families and essential team members at all times. Provides personal assistance to persons with disabilities. Promotes communication using alternative or traditional means. Promotes health and wellness, and actively engages participants in activities onsite and within the community. Assists with maintenance of program site area and program vehicles. Safely transports participants from the Program to various community outings and back in an Agency vehicle as scheduled. Properly records and administers medication to clients as required. Pass the MTTP tests. Recertify as Certified Medication Technician (CMT) with the MBON as required. Follow the directions and procedures per the delegating RN. Performs other job-related duties. Requirements EDUCATION and EXPERIENCE: Must have a high school diploma or equivalent. Experience working with persons with severe and multiple disabilities. Certified Nursing Assistant a plus. SKILLS and COMPETENCIES: Possess basic knowledge of Microsoft Office and Outlook 365. Must possess a valid local, driver's license and the ability to maintain a good driving record. Compensation Package: Medical, prescriptions, dental and vision insurance Retirement savings plan with company match Company-paid and supplemental life insurance Flexible spending accounts Paid vacation, sick and personal leave 11 paid holidays Professional development and training Tuition reimbursement Employee referral bonus program Work Schedule: Monday - Friday, 7:30 AM - 3:30 PM Salary Description $18.81 Hourly

Posted 30+ days ago

CACI International Inc. logo
CACI International Inc.Mclean, VA
Budget Operations & Support Analyst Job Category: Finance and Accounting Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None The Opportunity: CACI is seeking a highly skilled Budget Operations & Support Analyst. This role involves preparing and analyzing budgetary activities, providing financial guidance, and supporting management in making strategic budget decisions. Our contracts offer a diverse selection of labor categories, job types, and locations within the Washington metropolitan area with competitive benefits, salaries and internal growth opportunities (e.g., career advancement opportunities, professional training, and tuition reimbursement.) If you are a motivated individual looking to be a part of critical mission, CACI would like to speak with you. For additional information regarding CACI's outstanding benefits and career developing tools, please visit www.CACI.com. Responsibilities: Review and prepare vouchers for certification and verification of program funding Monitor budget execution, spending rates, and status of obligations Provide advice and guidance on resource plan development and implementation Analyze budgetary reports and offer recommendations for strategic decision-making Monitor financial activities and funding transfers within area of responsibility Interpret and apply finance policies and sponsor authorities Assist in developing specific budget policies and procedures Maintain data integrity in budgetary databases and systems Adhere to federal government and specific standards for budget record-keeping Assist in budget formulation process and resource displays Provide technical guidance on budget policy and procedures Compile and analyze budget execution reports for senior management Functions may be modified based on the designated office requirements Qualifications: Required: Bachelor's degree (Business Administration or related field preferred) Two years of progressively responsible professional experience in financial analysis, contract management, financial operations, and/or program/project management Strong understanding of budget execution responsibilities Considerable knowledge of business resource planning and budgeting practices Analytical ability to research and identify budget-related issues Knowledge of Federal appropriations law Proficiency in Microsoft Office suite, especially Excel Excellent communication skills, able to explain budget topics to various stakeholders Strong organizational skills and ability to meet deadlines TS/SCI with Polygraph Desired: Experience with Federal government budgeting processes Knowledge of automated financial systems Ability to interpret and apply complex financial regulations Strong interpersonal skills to interact with customers and managers at all levels Excellent time management and prioritization skills ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $78,700 - $165,200 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 1 week ago

BarTaco logo
BarTacoCharleston, SC

$5+ / hour

Apply Job Type Full-time, Part-time Description At bartaco, food is our passion-but people are our purpose. We invest in our team because our people are at the heart of everything we do. Whether you're growing into leadership, hospitality, or culinary, bartaco is the place to learn, succeed, and thrive. Founded in 2010 and inspired by a healthy, outdoor lifestyle, bartaco combines fresh, upscale street food with a coastal vibe in a relaxed environment. With more than 30 locations across the country, bartaco remains committed to delivering good vibes, inspiration, and joy to one guest, one employee, and one community at a time. We're guest-obsessed and culture-driven. We're guest-obsessed and culture-driven. Our touchstones-Pride, Good People, Accountability, Growth, Transparency, and Fun-guide how we work together to deliver incredible experiences for our guests. What you'll do as Support Staff: Bring energy, smiles, and hustle to every shift Deliver food + drinks quickly and accurately Keep tables and the dining room fresh and guest-ready Jump in wherever needed to support the team Make guests feel welcome and happy Who you are: Proud of your work and love being part of a team Positive, friendly, and all about great vibes Open, honest, and always looking to improve Ready to have fun while making people happy Perks + Benefits: Fun, fast-paced environment Career growth + learning opportunities Competitive pay + meal discounts Paid time off, health benefits, 401K match Wellness + gym discounts, and more! Requirements Physical Requirements: Bringing an energetic hustle and positive attitude to every shift Lift and carry items up to 25 pounds Walk and stand throughout shifts; remain at assigned stations during busy periods Perform tasks requiring continuous movement, such as reaching, bending, and carrying trays Must meet the legal drinking age to serve alcoholic beverages (per state law) Licenses and Certifications: The specific licenses and certifications required may vary depending on the location and local laws. However, some common certifications for bartenders include: ETIPS (or similar alcohol training program): Required in markets such as Connecticut, New York, Massachusetts, Virginia, Florida, and Georgia to ensure responsible alcohol service. A.B.C. Certification: Required in the Tennessee market to comply with specific state or city laws governing alcohol service. It's important to note that the required licenses and certifications can vary depending on the jurisdiction. No experience? No problem! We'll teach you everything you need to know. It's a vibe. It's a mindset. It's bartaco. For more information about living the #bartacolife, visit www.bartaco.com and follow @bartacolife on Instagram, Facebook, and TikTok. Salary Description Pay: $5.00 per hour + tips

Posted 30+ days ago

Guardian Life logo
Guardian LifeBoston, MA

$103,450 - $169,960 / year

Role Summary: Our Digital team is seeking a Manager, BenTech Support & Solutioning, who will lead a dynamic team of API Solution Leads and BenTech Partner Support Leads. This leader will be responsible for shaping the strategy of partner integrations and maturing the support model for our benefits technology ecosystem. The ideal candidate has leadership experience, deep knowledge of Benefits Technology, and a commitment to continuous improvement and customer excellence. This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and broker technology. Our goal is to cement our market leading position and innovate using technology to capitalize on new market opportunities. This is a unique opportunity to shape the future of Group Benefits and deliver meaningful change for our customers and partners You Will: Manage, mentor, and develop a team of API Solution Leads and BenTech Partner Support Leads, fostering a culture of collaboration, learning, and high performance Foster a collaborative, customer-centric, and innovative team culture Provide coaching and guidance to support professional growth Build our broader API and integration strategy, aligning business objectives and market opportunities Champion the API strategy across the organization, aligning business and technology objectives Act as a liaison between technology, business leadership, and external partners, ensuring alignment and clear communication Ensure timely and effective resolution of partner and client issues related to integrations, platform functionality, and technical troubleshooting Oversee the documentation and tracking of customer interactions, ensuring SLAs are met and recurring issues are addressed Escalate complex issues appropriately and drive long-term solutions in partnership with Product and Development teams Mature our business model, engage with business leaders and partners to identify opportunities, resolve issues, and advance integration capabilities Represent the organization's interests in industry forums and among carrier and BenTech partners Monitor adoption, consumption metrics, and user feedback to identify improvements and ensure solutions remain best in class You Have: Bachelor's degree or equivalent work experience. 5+ years of experience in benefits technology, SaaS, or related fields, with at least 3 years in a leadership or management role Proven experience managing and delivering complex, multi-year programs across business and IT Strong technical acumen, with deep understanding of APIs, EDI workflows, and data integrations Excellent problem-solving, communication, and stakeholder management skills Customer-centric mindset, with a passion for delivering exceptional service Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities Experience with benefits administration, HR platforms, or payroll systems is a plus Reporting Relationship: As a Manager, BenTech Support & Solutioning, you will report to the Sr. Product Manager, Head of Benefits Technology Strategy Location: The work arrangement for this position will be hybrid (3+ days per week in a local Guardian Office). Salary Range: $103,450.00 - $169,960.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Posted 2 weeks ago

F logo
Fishers TechnologySpokane, WA
Apply Job Type Full-time Description Fisher's Technology Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last sixteen years. Fisher's is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com. Position Summary Fisher's Technology is seeking a full time Account Support Specialist to provide support to our geographically distributed sales team and customers. The Account Support Specialist is responsible for managing Fisher's relationships with current customers and providing sales support to generate new business in the region. The Account Support Specialist allows opportunity for growth and professional development, along with bonus incentives based on sales performance. Roles & Responsibilities Develop healthy relationships with Fisher's customers and designated Account Manager to support business growth in both new and existing accounts. Proactively engage existing customers and conduct prospecting research to help identify new business opportunities for the Account Manager. Engage with Account Manager's efforts to increase production and generate new business through tasks including proposal development, account creation review, contract change requests, scheduling customer meetings, managing sales paperwork and documentation, supplying printer assessment reports and order tracking, and acting as a liaison for interdepartmental issue resolution. Work with other Fisher's Departments to ensure Fisher's customers receive our 5-star service by collaborating with other departments to optimize the customer experience and improve overall efficiency. Utilize the CRM Software for general administration and maintenance of accounts within designated territory, ERP connections, report creation including sales activities, call lists, competitive lease data, etc. Requirements Qualifications A 4-year degree is preferred but not required. Must be proficient in Microsoft Outlook, Teams, Windows, Word, and Excel. Must have excellent communication, analytical and interpersonal skills. Customer service experience is preferred but not required. Fisher's Technology offers an extensive benefits package that includes the following: Medical, Dental, & Vision Insurance Life Insurance Additional Voluntary Life Insurance Paid Time Off Paid Holidays & Extra Floating Holiday 401(k) & 401(k) Matching Employee Assistance Program Flexible Spending Account Health Savings Account Hospital Indemnity Short & Long Term Disability Insurance Accident & Critical Illness Insurance

Posted 30+ days ago

C logo

IT Support Specialist

CollegisDenver, CO

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Job Description

Description

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com.

Position Summary:

The IT Support Specialist position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at Regis University in Denver, CO. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, LAN, AV and software support, among other items.

The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning.

Primary Responsibilities, Essential Functions and Requirements:

Communication & Professionalism:

The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position.

  • Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved
  • Ensure productivity metrics are achieved and standardized processes are followed
  • Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences.
  • Adhere to and enforce company and client information security policies
  • Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer

Technical Support:

  • Maintain and support a mixed PC and MAC technology environment
  • Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance
  • Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content
  • Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange
  • Participate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipment
  • Coordinate and set up AV for company meetings and events, including testing and setting up hardware
  • Actively participate in departmental & client meetings
  • Be available in the event of outages and urgent needs (may be after hours)
  • Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues
  • Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
  • Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments.
  • Document support processes, troubleshooting steps, and user guides to improve knowledge sharing and efficiency.
  • Perform all other duties as assigned in support of IT and AV services.
  • When applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned.

Requirements

Experience and Qualifications:

  • Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment
  • Thorough knowledge of Windows desktop operating systems and basic office applications
  • Experience administering user and group objects in Active Directory
  • Experience administering Office 365/Exchange mailboxes
  • Experience with desktop imaging tools (SCCM/WinPE is a preferred)
  • Ability to provide after-hours support
  • Strong interpersonal and communication skills
  • Attention to detail, with a focus on systems processes adherence and organizational skills
  • Strong analytical and problem-solving skills
  • Self-starter with the ability to work independently as well as within a team environment
  • Periodic weekly travel is required to remote sites for on-site support

Preferred Skills:

  • Experience supporting Office 365 and Windows server platforms
  • Experience working with

Education, Certifications and Licensures:

  • Active Directory, PowerShell scripting, and SCCM
  • Experience troubleshooting integrated or ad-hoc AV systems
  • Experience supporting Cisco IP phones and Call Manager
  • Two year degree or higher is preferred or equivalent work experience
  • Microsoft, CompTIA A+ or other technical certificates desired

Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain of @mail.paylocity.com or @collegiseducation.com.

Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

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