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The Information Technology Support Associate works onsite and forms part of the globally distributed End-User Support team, supporting all day-to-day operational requests. The Information Technology Support Associate also assists in the design, build, implementation, and maintenance of NOIRLab's information technology systems and operations, including ticket handling, system documentation, end-user hardware and software deployment, and general support. This position requires the ability to assess and assist customers with organizational needs. Provides the primary IT end-user support, responding to helpdesk tickets and interacting directly with NOIRLab Staff Essential Functions Assists with testing and validation of system designs and enhancements. Contributes to the design and definition of standards, processes, and procedures by which NOIRLab's information technology systems conform and operate. Provides primary support via service desk platform for Linux, Mac, and Windows end-user computers, video conferencing equipment and rooms, and initial support for virtualization, network, and storage systems. Assists in defining end-user equipment standards and follows through on purchasing and delivering end-user devices that adhere to those standards. Supports execution of initiatives in system capacity planning, performance analysis, and tuning. Provides project assistance with consultation and execution of delivering technological innovation to the observatory and/or support successful and sustainable ongoing operations. Possesses an awareness and knowledge of new technologies, systems, methods, and processes and channels this information throughout ITOps to pursue system innovation, efficiency, stability, and scalability. Assists with technical documentation of system designs and architecture. Utilizes processes, procedures, checklists, best practices, and presentations. Observes change/configuration control systems. All AURA employees are responsible for the proper management and control of all AURA property within their work area, whether assigned to them or someone else. This responsibility includes reporting any known missing, stolen, or non-working property in their work area to their supervisor or the AURA Property Officer. Responsible for ensuring compliance with government award terms and conditions assigned to this position or subordinates of this position. Other Functions Other duties as assigned Requirements Bachelor's degree in computer science, related field, or equivalent experience. 2-3 years of experience in enterprise-scale information technology support (Linux, Mac, Windows, virtualization, network, and storage systems). Should possess current professional/technical certifications in support of their primary disciplines (ITIL, CompTIA, CCST) Experience with customer service desk systems and methodologies. Working knowledge of enterprise-scale storage, virtualization, and networking technologies and the ability to provide related support and integration. Knowledge of industry-standard platforms and the ability to provide integration and support for Windows, Mac, and Linux server/client platforms. Ability to communicate and work well with customers and stakeholders. Ability to work independently and as part of a team. Strong problem-solving skills in identifying root causes and offering solutions. Able to do multiple tasks/projects simultaneously. Able to work with continual deadline pressure, handle technical issues, and provide timely solutions. Possess skills and background related to supporting enterprise-scale information systems. Possess the ability to assist with complex projects. Must have a valid Driver's License; clean driving record; ability to drive a 4-wheel drive vehicle Desired Knowledge of Spanish is a plus Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk; or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop; kneel; crouch; or crawl. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. Must possess - sufficient mobility, strength, or dexterity in both arms and hands and both legs to a) reach upward, sideways, downward to work with paper files; b) sufficient mobility and dexterity to utilize computer systems, fax machines, copiers, and other office machines. Must possess- 1) ability to read and understand instructions, drawings, safety guides, and other written materials necessary to perform job; 2) sufficient visual capacity to perform the applicable functions without assistance of visual aids other than eye contacts or eye glasses; 3) sufficient spoken aural capacity to hear and understand instructions, warning bells, fire alarms, or shouted instructions without assistance of auditory aids other than a hearing aid; and 4) ability to impart information orally so that others understand and can respond appropriately. Must possess sufficient mobility, strength or dexterity in both arms and hands and both legs to a) grasp, push, pull, turn or otherwise manipulate tools and mechanisms; b) push, shove, pull or otherwise safely and efficiently manipulate tools or mechanisms; c) lift, hold, maneuver, objects of 50 lbs or more; d) maintain balance while performing work; e) remove parts, systems, tools of 50 lbs or more Occasional work at summit locations ranging from 6,800' to 14,000' altitude Salary Range $26.35 - $30.00 per hour. The final salary will depend on skills, qualification, experience and job location. AURA offers an excellent benefits package including paid time off and retirement contributions, competitive salary commensurate with experience, and a very attractive work environment. Details on benefits can be found at Benefits by Location- Aura Human Resources. How to Apply Apply by August 8, 2025 for priority consideration. This position will remain open until it is filled. Please submit a cover letter and a CV or resume, PDF files preferred. Please name any attachments with the following format: LastName DocName. Individuals needing assistance with the employment process can request assistance at employment@aura-astronomy.org

IMPORTANT: current US citizenship AND current TS/SCI with the ability to obtain/maintain a Polygraph required Highlights: Ideal Innovations Inc. (I3) is a Service-disabled Veteran-Owned small business (SDVOSB) that specializes in providing biometric and forensic services. Headquartered in Arlington, VA, I3 specializes in designing, developing, delivering, and sustaining the very latest, cutting-edge biometric technology. I3 is comprised of biometric software & system engineers, software developers, program managers and experts with global biometric system development experience who provide solutions of the highest overall quality, security, and value to the United States (U.S.) Government. I3 is interested in hiring the very best and brightest managers, engineers, logisticians, subject matter experts. We offer competitive salaries, 401k, and continuing education funds. We pay close attention to our workforce and strive to provide opportunities and longevity that endures beyond our opportunities. At I3, we want to provide our future teammates with opportunities for professional development & growth and the ability to deliver disruptive biometric solutions and support to the battlefield today and into the future. You will be working as the developer of an enterprise-level facial recognition system which performs file processing, matching, examiner review and reporting capabilities. The team provides operational support for the system in Bethesda, MD. You will be working remotely to perform software development and backup the operational support personnel. The team shares a military mindset with a devotion to both professional behavior and dedication to mission success. Working closely with our Government customers and fellow contractors provides a unique opportunity to achieve both job satisfaction and self-fulfillment supporting our nation's heroes. Our DevSecOps processes ensures a collaborative environment that allows our technical workforce to get firsthand user input and allows for your contributions to be integral to the overall success of the team and the program. This is an opportunity to support the FABIS system. As a key member of the FABIS engineering team, you will work in a DevSecOps environment to ensure availability of the biometric system and data to end users. The successful candidate will oversee the integration, maintenance, and monitoring of software to ensure constant availability of all technical resources, and provide technical direction to IT support staff. With a strong IT baseline, the candidate will gain detailed knowledge on biometric software and hardware and deploying DevSecOps solutions. Typical Day: The typical workday will include working on software engineering tasks to make enhancements to the existing system and operational support to diagnose and/or correct any system abnormalities. It is beneficial to visit the operational system at least once a week to be familiar with the operational system, elicit requirements from the users, keep up to date with required training and maintain account access. Tasks: Maintain and enhance the current system Evaluate updates to current face recognition SDK and periodically upgrade system to new release. Provide general software development support as directed by the needs of the customer. Update project documentation for each release. Provide tasking and time estimates for each Program Increment Required Qualifications: DoD 8570 - IAT Level II Certification (e.g. Security+ CE) - if no certification, must be able to attain certification within 90 days of offer acceptance (exam fee and training materials will be paid for, or provided by I3). 3-5 years of software development experience in C# 3-5 years of experience with WPF, .NET website development and REST API 3-5 years of experience working with relational databases US Citizenship Desired Qualifications: Education: CS or IT-related Bachelor's Degree Familiarity with RabbitMQ Messaging Bus. Familiarity with biometric systems and biometric SDKs. Familiarity with code versioning tools, particularly Git. Familiarity with Caliburn.Micro XAML framework. Proficiency in scripting languages. Understanding of application-level security. Knowledge of logging and log analysis systems Proficiency in C# programming, with the ability to understand, maintain, and contribute to applications built on these languages and their respective frameworks. Experience with creating and managing microservices. Understanding or Experience with ANSI/NIST ITL and DoD Electronic Biometric Transmission Specification (EBTS) v1.2 and 4.1. Clearance: current US TS/SCI with ability to obtain/maintain a Polygraph Citizenship: US citizenship required. Physical Requirements/Work Schedule: Computer work at home with partial time at operational site located in the Bethesda, MD area. Work will be performed during weekday business hours. New releases (every 3 months) may be required during early evening hours and support for emergency maintenance if required. Location: hybrid schedule (see details above) at Bethesda, MD Ideal Innovations, Inc. is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Ideal Innovations, Inc. is a VEVRAA Federal Contractor.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Are you ready to work on mission-critical projects that directly impact national security and sustain advanced space systems? Then we are seeking your expertise in product support strategy, logistics, and system sustainment to join our dynamic team. The Analytical Solutions Division (ASD) of Applied Research Associates (ARA), Inc., www.ara.com is seeking a full-time Product Support Logistics Specialist to provide support to a customer, on-site in El Segundo, CA. In this role, you will provide critical support for program acquisition lifecycle planning and systems while ensuring mission-critical space systems remain operational. Your expertise will be instrumental in managing product support strategies, coordinating sustainment activities, and implementing the twelve (12) DoD Product Support Elements (PSE) within Space Systems Command (SSC). The Product Support Logistics Specialist must have experience and an in-depth understanding of the environments that include ground, near-space, space, and any system that operates in the SSC/SZ-BC environment. This is a contingent position. What you'll do as a Product Support Logistics Specialist: Provide comprehensive support throughout the acquisition lifecycle-including design, development, testing, production, sustainment improvement modifications, and system disposition. This covers systems engineering, architecture development, decision making, and integrated logistics planning and execution. Develop, deliver, and refine logistics operations to ensure seamless continuity from product development to sustainment. Manage military airlift cargo using the government transportation network and billing process, requiring intimate knowledge of Financial and Air Clearance Transportation System (FACTS) and Defense Enterprise and Accounting Management System (DEAMS). Providing product support to various space systems, including but not limited to Development Security Operations (DevSecOps) rapid prototyping initiatives. Develop and maintain technical order management and maintenance activities (TOMA). Collaborate with various teams such as engineering, finance, contracting, and operations to create data-driven logistics supportability assessments, define Performance-Based Logistics (PBL) frameworks, and ensure compliance. Lead efforts to integrate logistics planning into early design phases using tools such as Failure Mode, Effects and Criticality Analysis (FMECA), Life Cycle Cost (LCC) modeling, and Logistics Support Analysis Records (LSAR). Requirements for a Product Support Logistics Specialist: Possess a DoD Current/Active TS and eligible to upgrade to TS/SCI Clearance 3-10 years of experience within product support strategies that are directly aligned with DoD acquisition frameworks Experience supporting Air Force and or Space Force Program Management Offices Facilitate logistics considerations are embedded throughout the system lifecycle Identify and operationalize infrastructure, sustainment processes, and frameworks for high-reliability space systems and components Experience in integrating systems engineering design attributes (RMAS) with the 12 Integrated Product Support (IPS) Elements for informed decisions on manpower, maintenance planning, training, and supply chain architecture. product support, acquisition logistics, and sustainment Demonstrated ability to thrive in fast-paced, mission-focused environments A strong background in U.S. Space Force systems and organizations, with particular emphasis on Space Systems Command In-depth understanding of operating environments including ground, near-space, space, and systems operating within and between these domains This will "WOW" us if you are: DAWIA (Defense Acquisition Workforce Improvement Act) Certification for Life Cycle Logistics (LCL). Please apply at www.careers.ara.com for the Product Support Logistics Specialist position. Compensation & Benefits: Pay Ranges: From $89,900.00 - $110,000.00 per year based on years of experience, degree and any special skills and knowledge that they may bring to the position. ARA offers competitive benefits that address our employees' needs now and in the future. Learn more about each of our benefits at https://www.ara.com/benefits/ . #LI-AB1

JOB SUMMARY: Under general supervision of clinical or higher level staff provide direct care to developmentally disabled individuals in a residential setting; assist and motivate individuals in their care to attend to their personal daily living needs and to further develop those vocational, nutritional, social, and personal skills necessary to maintain or achieve the highest possible level of independent functioning in the least restrictive environment. Direct Support Professional I perform a wide variety of routine tasks and activities in support of the full range of habilitative services provided to developmentally disabled individuals. The tasks and activities performed depend upon the specific abilities of the individuals being served and the nature of the setting where the work is performed. These tasks involve encouraging, guiding and training individuals in developing daily living skills and habits, taking care of their personal needs, assuring community integration, ensuring the health and safety of individuals, and maintaining the service environment. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. DSP provide observations, evaluations, and reports to other team members to ensure and/or record an individual's progress toward treatment/habilitation goals. In accordance with habilitative plans, they guide and teach individuals to develop skills required for a more independent lifestyle. Incumbents may take a lead role in one or more of the following duties within a work site. Duties may be performed in several or all of the following areas: Personal Care Teaches and reinforces accepted infection control and personal grooming techniques; assists in bathing, dental care, hair and nail care, personal hygiene, toileting, incontinence care, menstrual care, and grooming routines as necessary. Teaches and assists individuals in dressing, clothing selection, storage, laundering and repair of clothing and accessories; helps them to shop for clothing. Teaches and assists in proper use and care of shavers and razors, eyeglasses, hearing aids, prostheses as prescribed by appropriate medical practitioner. Administers and teaches individuals first aid treatments; administers cardiopulmonary resuscitation techniques and performs other health-related techniques as required. Takes, records, reports temperatures, blood pressures, pulse rate, weight, and other significant symptoms/health-related occurrences; aids developmentally disabled individuals in understanding, recording, and reporting such factors. Maintains confidentiality of information. Reports unusual incidents and physical or behavioral symptoms promptly and accurately to the supervisor. Applies valid and accepted limits for inappropriate behavior and helps control and restrain individuals with challenging behaviors in their care. Administers prescribed medications and treatments; teaches, observes, reports problems and progress in self-administration of medications programs; assists individuals in achieving more independence in administration of medications; teaches use of skin care lotions, topical ointments, eye and ear drops and assists in their use as needed. Accompanies individuals to medical, dental, and other health-related appointments; delivers prescriptions to pharmacy, takes medication to home site and logs same; and instructs and observes individuals in use of those substances. Food Preparation, Mealtimes Assists individuals in eating who cannot feed themselves independently. Teaches individuals to eat in a family-style setting; models and teaches mealtime socialization skills. Teaches and assists individuals to plan, shop, store, prepare and serve meals using currently accepted nutritional standards; and to clean kitchen and dining areas, and dispose of leftover food safely. Maintaining the Environment Under the direction of the appropriate level supervisor, the DSP performs various tasks and duties to assure that the living environment is properly maintained and kept in a clean, neat and orderly condition. Performs/teaches developmentally disabled individuals routine housekeeping duties such as dusting, washing floors and walls, cleaning bathrooms, and vacuuming rugs. Assists developmentally disabled individuals in bed making. Follows safety procedures in living unit by mopping up spills, reporting unsafe conditions, teaches and reinforces fire safety procedures. Checks to see that fire exits are clear, night-lights and exit signs on, windows locked, etc. Stores supplies and assures that storage areas are kept in a neat and orderly condition. Responsible for storage and replacement of linens. May assist in various household inventories. Performs/teaches minor and routine maintenance tasks such as changing light bulbs, fuses, replacement of faucet washers; and obtains repair services for appliances. Performs/teaches routine removal of trash, cleaning of trash containers, ashtrays, etc. Teaches/performs outdoor maintenance tasks and repairs of residence, yard, garden, walks; reports need for or obtains repair services for automobiles, vans, mowers, etc. Checks fire equipment and reports any malfunction. Conducts fire drills following the fire evacuation plan. Individual Development, Personal Interests Teaches and reinforces use of a variety of communication skills. Guides individuals through motor exercises designed to increase physical coordinative functions. Teaches and reinforces principles of human growth and development, including human sexuality, as determined by each person's developmental level and program plan. Teaches acceptable work habits, e.g., punctuality, dress and grooming, to enable individuals to develop readiness for work outside the home, or in support of individuals' habilitative goals. Accompanies developmentally disabled individuals to community activities including worksites, cultural, religious and social events, day programs, and visits to health practitioners; aids them in developing awareness and use of community resources and in interacting with others. Provides support for maximum community integration. Transports/arranges for transport of individuals to community events; and aids them in development of their mobility skills. Maintains an adequate supply of and accounting of personal clothing and possessions. Teaches money management principles to developmentally disabled individuals; and completes/aids in completion of banking activities. Provides an accurate accounting of all financial transactions made on behalf of individuals in their care. Helps developmentally disabled individuals to develop/maintain positive interpersonal relationships with their peers, with others in their families, and with others in the community. Aids in explaining feelings, resolving conflicts, teaching/reinforcing acceptable means of dissipating frustration, and anger. If pets are in the home, teaches/assists with their feeding, grooming, and care. Teaches/supervises/participates in a variety of leisure and recreational activities, crafts projects, seasonal and permanent home decoration; assists in planning, supervising and conducting holiday celebrations selected by residents and staff. May accompany developmentally disabled individuals to dances, camping trips, swimming, horseback riding, basketball, or other sports; assists in selection and teaching of appropriate community inclusion leisure activities. Aids in the selection, purchase, care and use by developmentally disabled individuals of age appropriate personal belongings. Participating as Program Planning Team Member Observes and reports on behavior and specific responses to programming, medication, interpersonal relationships, etc. Actively participates at staff meetings by communicating observations concerning progress and reaction to various therapy programs. At meetings, may suggest alternative programs or procedures based on experience with the individual's habilitation plan. Records all significant behavioral responses in prescribed format. Participates in the development of individual program and habilitation plans. May be asked to assist in the orientation and training of other staff. Other duties that may be assigned COMMUNICATION As members of the Program Planning Team, DSP communicate with other direct care staff or with supervisory or clinical staff for the purpose of sharing information and obtaining direction for specific assignments. They also communicate with the developmentally disabled individuals in their care, their families and others who meet them MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: High school diploma or GED and ability to provide direct services to adults with mental retardation and/or developmental disabilities. Related experience desirable. . Current clean New York State driver's license required. PREFERRED EDUCATION AND/OR EXPERIENCE: Direct Care experience with people with mental and/or physical disabilities. AMAP, SCIP-R, CPR/SFA certified ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of policies and procedures of OPWDD, as well as state and federal regulations as they apply to the care and treatment of the developmentally disabled. Knowledge of active treatment programs as they relate to the developmentally disabled. Currently AMAP certified or able to become certified within six months of hire. Currently SCIP-R certified or able to become certified within six months of hire. Currently CPR and First Aid certified or able to become certified within six months Ability to operate a motor vehicle safely

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! This is a hybrid position based out of our Boise, ID location. What You'll Do: Perform daily Quality Assurance evaluations on all lines of business, meeting or exceeding the assigned productivity targets Conduct patient interaction evaluations for Patient Services phone, chat and emails Conduct pharmacy workflow audits, such as Prior Authorization process adherence and data entry for the Hub Identify trends and opportunities to improve quality in patient interactions and workflow adherence. Communicate these opportunities to QA leadership or other pertinent stakeholders. Collaborate with agents, leaders, and other QA analysts to identify best practices, knowledge gaps and opportunities to enhance protocols, scripting, training and Knowledge Base articles. Remain current on our products, protocols, scripting, new clients, features and departmental processes Participate in calibration sessions to ensure consistency in grading and auditing practices. Serve as a subject matter expert for assigned business segment(s), and function as the expert scoring interactions that others will be calibrated against. Facilitate discussions to explain rationale for scoring, actively listen and make recommendations as necessary to the appropriate scorecards to drive improvement in calibration scores Cross train to be able to evaluate quality on other business segments as needed Complete other duties as assigned What You'll Need: A minimum of 2 years of QA experience in a contact center or hub pharmacy environment Experience with healthcare, insurance, or other highly regulated industry preferred Track record of strong performance and QA scores Attention to detail with a knack for precision Analytical and process oriented Comfortable in a fast-paced environment Ability to work independently and as a member a team Confident, patient, respectful, and a clear communicator Passion for problem solving and troubleshooting Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Sales Support Manager leads the Sales Support team while directing and executing on strategic initiatives. They engage and coach their team and partner with cross-functional departments to ensure internal and external customer needs are met. They are an expert in problem resolution and a leader in organizational change. Essential Duties: Lead and develop a high-performing team of Sales Support specialists, ensuring responsive, proactive, and customer-centric service across all touchpoints. Serve as a key liaison between sales, customer care, supply chain, and category management to ensure accurate execution of sales support processes and programs. Lead cross-functional initiatives that improve efficiency, consistency, and quality of sales support processes. Establish clear team goals and KPIs for the team and continuously analyze performance metrics to improve productivity. Identify process gaps or support challenges and proactively work with internal teams to resolve. Partner with Sales Enablement team on continuous education initiatives to ensure best practices are being utilized within Sales. Other duties as assigned. Qualifications: Bachelor's degree and 5+ years of experience in Sales Operations, Customer Service or Sales Support 3+ years of management experience, with a proven ability to motivate and develop high-performing people and teams. Strong public speaking, communication, and interpersonal skills, as well as experience crafting and delivering engaging presentations Strong operational mindset with demonstrated success in improving processes and systems. High proficiency in CRM systems (Salesforce preferred), ERP platforms, and Excel or reporting tools. Excellent interpersonal and communication skills, with the ability to build trust across all levels of the organization and with customers. Effective problem-solving, including identification of problems, data collection, drawing conclusions and conflict resolution. Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays. Corporate Summary At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Senior Director of Infrastructure Operations and Support Position Summary: The Senior Director of Infrastructure, Operations, and Support provides visionary leadership and strategic oversight for the enterprise's hybrid infrastructure, end-user support, systems administration, cloud environments, and network operations. The role will collaborate closely with peers, executive leadership, and stakeholders to align IT strategies with business needs. This leader is focused on enabling the needs of the business by driving operational excellence, ensuring compliance with regulatory standards, and fostering a culture of innovation, accountability, and customer-centric service as a service provider to the various functions across the organization. This leader ensures technology services are highly available, cost-effective, and scalable to support current and future organizational goals. This position provides leadership, direction, and development for IT infrastructure and support teams, while also serving as a strategic technology leader across the broader IT organization. It includes evaluating current technologies and assessing their viability to support the company's mission and future growth. Direct/Manage/Supervise/Lead Responsible for outcomes across key functional areas, including Infrastructure, Systems Administration, DevSecOps, Cloud Architecture, and Network Engineering & Administration. Collaborate with Executive Leadership to shape goals and strategic plans, advancing organizational growth and maturity Inspire and align team members by connecting their work to the organization's Vision, Mission, Values, and strategic direction Establish objectives and tactical plans within each function, ensuring integration with broader enterprise goals Foster strong partnerships with business units to ensure infrastructure initiatives directly support desired business outcomes Partner with the vCISO to prioritize vulnerability management efforts and align with enterprise security strategy Lead and manage complex, enterprise-scale projects, including those spanning multiple years and cross-functional dependencies Allocate and optimize resources-both human and financial-to meet evolving business priorities Cultivate and oversee relationships with a broad vendor ecosystem to deliver quality and value Oversee the full employee lifecycle for direct reports, including hiring, coaching, performance reviews, and compensation decisions Act as a strategic, influential leader across the IT organization, driving alignment and shared accountability Contribute to the development and execution of the IT Roadmap in partnership with peer technology leaders Demonstrate deep expertise in IT infrastructure and leadership, with the ability to guide and mentor teams effectively Oversee critical vendor contracts and ensure fulfillment of terms, service levels, and organizational needs Manage a significant operational and capital budget, ensuring efficiency, accuracy, and strategic alignment Champion governance, compliance, and regulatory alignment across technical operations Including adherence to SOX, PCI, and cybersecurity standards Infrastructure, Systems Administration, & DevSecOps Lead the Infrastructure and DevOps teams within the IT organization, overseeing the design, development, and ongoing support of modern automation frameworks, cloud services, and enterprise applications. Collaborate cross-functionally with technical and business teams to understand requirements and deliver scalable, reliable, and user-friendly solutions that improve operational effectiveness. Oversee structured and secure deployment pipelines for development, testing, and production environments. Manage teams accountable for the architecture, automation, and continuous evolution of hybrid infrastructure environments (on-prem and cloud). Ensure infrastructure systems are optimized for high performance, availability, and alignment with organizational goals and strategic direction Provide hands-on technical leadership and support in diagnosing and resolving infrastructure-related issues, while ensuring proactive monitoring and alerting is in place for maximum system uptime Lead the execution and continuous improvement of the organization's disaster recovery strategy to ensure uninterrupted delivery of services dependent on core infrastructure Cloud Architecture - Hybrid Environment Leads the strategic planning, design, deployment, and ongoing management of the organization's hybrid cloud infrastructure. Responsible for engineering and administering cloud environments that support enterprise operations, ensuring efficiency, reliability, and scalability. Drives decision-making for architecture, implementation, and continuous improvement of the cloud ecosystem. Effectively manage and optimize cloud platform costs while maximizing performance and value Embed DevSecOps principles into cloud architecture and operational workflows Ensure alignment with security frameworks by integrating appropriate controls into cloud configurations Establish and enforce cloud governance policies to ensure compliance, consistency, and operational excellence Network Engineering & Administration Leads the organization's network infrastructure, ensuring optimal performance, reliability, and scalability of all supporting systems. Maintains a resilient network capable of supporting multiple business channels, both on-premises and cloud-based, with high availability. Develops strategy and oversees the design, deployment, configuration, and ongoing maintenance of hardware, software, LAN/WAN networks, and operating systems. Ensures operational efficiency, data integrity, and security across all network and system environments. Oversees comprehensive system and network administration functions, including management of routers, firewalls, servers, endpoint devices, data backups, and disaster recovery processes. Directs application administration efforts such as user provisioning, remote access optimization, and secure access to enterprise platforms. Partners with other departments to assess needs, prioritize enhancements, and implement system upgrades. Guides the evaluation, testing, and deployment of network and system improvements. Provides strategic direction and operational leadership for all business network requests, resolving issues and aligning solutions with organizational needs End User Support Ensure rapid and reliable response to support requests in alignment with SLA expectations, maintaining operational continuity and effectiveness of restaurant-facing systems. Deploy help desk and support personnel flexibly to enable successful implementation and stabilization of key strategic and project-based initiatives. Serve as a key escalation resource for critical support incidents, coordinating resolution across internal and external stakeholders. Lead problem management and drive root cause analysis to mitigate recurring issues and reduce system downtime. Ensure Managers (direct reports) remain focused on high-priority business needs Communicate proactively with Field Operations regarding significant support concerns or disruptions Act as the primary escalation point for urgent or unresolved restaurant support challenges Oversees the Organization's Change Control Board (CCB) Strategic Planning & Execution (30%) Define strategic goals and technical vision for infrastructure, operations, and support teams. Partner with executive stakeholders to align IT strategy with organizational objectives. Drive technology roadmap development and execution for hybrid (on-prem/cloud) environments. Continuously assess emerging technologies to enhance service delivery, resilience, and scalability. Oversee enterprise architecture alignment and standardization across infrastructure and support domains. Leadership & Organizational Development (20%) Lead and develop high-performing management teams across functional areas. Build leadership bench strength through coaching, succession planning, and performance development. Direct hiring, performance evaluations, compensation decisions, and disciplinary actions for staff. Foster a collaborative, inclusive culture rooted in accountability, innovation, and service excellence. Coordinate with IT and business leadership to ensure cross-functional prioritization and delivery. Operational Oversight and Service Delivery (15%) Own enterprise-wide support functions for restaurant operations and corporate users, ensuring SLA-driven service levels and high customer satisfaction. Oversee hybrid support models including helpdesk, field support, remote assistance, and ITSM operations. Drive continuous improvement and root cause analysis for recurring incidents. Ensure uptime, availability, and performance across business-critical systems and applications. Champion change management policies and procedures to minimize disruption and maximize compliance. Cloud & Infrastructure Strategy (15%) Oversee design, deployment, and maintenance of hybrid infrastructure across on-prem and cloud. Own cloud strategy and governance, including cost optimization, automation, and security controls. Ensure DevSecOps practices and CI/CD pipelines are incorporated into infrastructure delivery. Lead infrastructure modernization initiatives, including edge security, SD-WAN, and infrastructure as code (IaC). Vendor Management & Procurement (10%) Lead vendor evaluations, RFP processes, contract negotiations, and ongoing relationship management. Ensure vendor compliance with SLAs, budgets, and regulatory requirements. Oversee hardware and software procurement and lifecycle planning. Governance, Risk, and Compliance (5%) Ensure adherence to security frameworks (SOX, PCI, Cybersecurity) and internal audit requirements. Own change control board processes and enforcement. Maintain disaster recovery and business continuity readiness across all supported environments. Budget and Financial Management (5%) Develop and manage budgets across infrastructure, support, and operational services. Align spend with business value, ensuring cost efficiency and future scalability. Minimum Experience & Education: Bachelor's degree (Preferred to be in Business Management, Computer Science, Information Systems, IT Engineering/Software) or equivalent work experience 12+ years' experience in managing teams, onsite/remote. 15+ years' relevant functional IT experience. Preferred Experience: 10+ years management, with 15+ years software/systems/network development, engineering, administration, architecture, implementation, configuration, end user support, and/or QA experience Additional Experience: Advanced experience in IT infrastructure and architecture for hardware and software Advanced experience in Windows/Linux systems administration Intimate network knowledge Intimate security knowledge Intimate experience in end-user support and ITSM methodology Mature knowledge of DevOps methodology Mature scripting knowledge Compensation Range: $157,300.00 - $216,400.00 Red Robin is an Equal Opportunity & E-Verify Employer

Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Job Description: Under the general direction of the Division Manager of Residential Services, with specific supervision from the House Manager, is responsible for the provision of support, personal assistance, training, and quality care to people with intellectual disabilities residing in a community group home. Schedule Details: Part-Time Shifts : Friday- Sunday; 8:00am- 4:00pm Saturday; 8:00am- 4:00pm Saturday; 12:00am- 8:00am Location: Ridley Park & Lincoln Green Program: Residential Habilitative Program Pay Range: $16+/hour Job Duties: Assist persons-served in reaching their goals of becoming more independent Act as a positive role model for persons served Provide guidance, instruction, coaching, and support, in accordance with individual plans Engage individuals in beneficial programs and activities Transport and accompany individuals into the community for appointments and outings Directly assist with personal care as needed Assist with meal preparation and routine homemaking duties Assume responsibility for the safety of the person served including medical/medication needs Apply approved behavior plans and intervention strategies as/if needed Complete records and reports; collect data according to Agency policy Minimum Requirements: Education: High school diploma or equivalent Experience: None required Licensure/Certifications: None Required Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" Discounts on Verizon mobile service And More! Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers . Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles. #cpa610

Legal Support Specialist Employment Type: Full-Time, Experienced - Employer will be Greenburg Traurig Department: Legal Services CGS is seeking an experienced Legal Support Specialist to provide high level administrative, clerical, and legal support for a large global law firm. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Maintains legal files (both paper & electronic), organizes and files documents in designated order, as well as prepares, keyboards, enters, proofreads and processes legal and administrative correspondence Processes time entry, opens new matters, drafts engagement letters and audits responses, makes travel arrangements, processes reimbursement expenses, maintains calendar, collates information, writes reports, prepares agendas, reviews and prepares of billing invoices, and other administrative duties, as needed by the department Manages phone lines for supported attorneys, fields calls and conveys messages as necessary Communicates with clients and agencies Updates information and uploads documents into an immigration case management system Manages document deliveries and tracks final executed documentation Assists with overflow work and performs additional duties and responsibilities as assigned Qualifications: Bachelor's Degree or equivalent experience is preferred Minimum 5 years of experience working in an Immigration law practice strongly preferred Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document management and other office technologies Previous experience with INSZoom is a plus Exceptional computer skills with the ability to learn new software applications quickly Ideally, you will also have Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs Strong attention to detail, organizational skills and ability to manage time effectively Excellent interpersonal skills, communication skills and the ability to collaborate well in a team Position also requires the ability to work under pressure to meet strict deadlines Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ $75,000 - $100,000 a year

Scroll down for a testimonial of an associate working in Support Services. Job Profile Summary: Provide a positive image of the hospital and medical centers and other hospital owned or managed facilities through maintaining and continually improving a clean, orderly, immaculate and safe work environment. Supports and serves the needs of all our customers: patients, associates, visitors, physicians, volunteers, contractors, vendors, and public, by performing non-clinical tasks in a professional and hospitable manner. Job Description: Essential Responsibilities: Housekeeping Responsibilities: Apply seven-step cleaning process to maintain optimal cleanliness and safety of assigned areas according to the Support Services Policies/Procedures and Standards. Clean Patient Rooms High dust Sanitizing and spot cleaning Empty wastebaskets/Removing soiled linen/Change sharps containers Bathroom cleaning Floor dusting/Vacuum Floor sanitizing Your inspection Complete any unscheduled work as directed by supervisor. Replenish room supplies. Make beds and perform dismissal cleaning as assigned. Project cleaning of walls, windows, carpets, furniture, blinds, cubicle curtains, etc. Deliver supplies, pharmaceutical supplies, and medical records to Satellite campuses. Inspect areas assigned and work performed to ensure cleanliness. Laundry/Pack Room Responsibilities: Clean linen processing: Sort, dry, iron, fold, pack, store and distribute clean linens to designated receiving areas according to applicable policies, procedures and standards. Keep linen room/work area in clean and orderly condition. Conduct linen inventories. Maintain daily linen par levels by area by cart. Fill linen orders for satellite campuses. Document/report daily linen usage and orders filled via linen tracking system. Monitor and maintain Quality Assurance tools/systems. Pack room: Inspect all surgical linens for holes, tears, and lint. Maintain linen life tracking grids. Mend or stamp linen as required. Perform liquid barrier test as required or as needed. Pack components as instructed per case specifications. Monitor and maintain Quality Assurance tools/systems. Combined Housekeeping/Laundry Responsibilities: Maintain assigned equipment for cleanliness and report repairs needed immediately. Know and demonstrate the correct use of chemicals, supplies and tools assigned. Minimum Performance Standards: Fulfill Hendricks Regional Health Minimum Performance Standards, i.e. attendance, orientation/training, departmental meetings, uniform, etc. Support Services Department Standards: Use department standards as guides to learning, performing, and evaluating work. Department standards are vital to both individual and departmental performance appraisal. Guest Relations: Demonstrate courtesy, compassion and respect in interactions with all customers through good hospitality skills and behavior. Legal/Regulatory Compliance: Protect the welfare of patients and staff and support legal/regulatory compliance by properly reporting any evidence of abuse, neglect, or harassment, or any other questionable activities. Confidentiality/Privacy: Protects the right to privacy for all patients and/or Hospital associates. Teamwork: Support the goals, objectives, and standards of the Support Services team by maintaining an attitude of cooperation, collaboration, and constructive communication. Demonstrate awareness of unassigned and uncompleted tasks/responsibilities and take initiative to complete them. Offer assistance to peer associates to complete tasks/responsibilities in a thorough and timely fashion. Encourage/assist others whenever possible to improve job knowledge and skills. Find and support ways for the Support Services team to better utilize resources to deliver the best possible services. Communication: Interact with others (both verbally and non-verbally) in a respectful, dignified, professional manner. Keep supervisor and peer associates aware of needs as they arise. Encourage others to participate in developing solutions to meet needs. Eliminate uncertainty by seeking answers to questions from reliable sources. Does not participate, directly or indirectly, in the spreading of rumors, which can be considered malicious or harmful to another's integrity or character. Observe and report the need to repair furniture, buildings and fixtures. In case of fire or other internal disaster or community disaster, perform duties as assigned. Report safety concerns, unsafe incidents, and associate injuries immediately to supervisor and completes the electronic "Event Notification". Know and apply Material Safety Data and Hazardous Communications. Know and apply Infection Control Policy/Procedures. Know and apply Emergency Preparedness/Safety Policy/Procedures. Know and apply Support Services Policy/Procedures. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Education and Experience Required: High school graduate or G.E.D. preferred. Previous related experience preferred. Work Shift: 4th Shift (United States of America) Scheduled Weekly Hours: 0

Job Title: Plant Senior Support Analyst Location: Blair, Nebraska Job Type: Full-Time | On-site At NatureWorks, we use renewable resources to create sustainable materials that make a difference. Our Blair, Nebraska manufacturing site plays a key role in this mission, and we're looking for a Plant Senior Support Analyst to ensure the reliability and security of the plant's IT infrastructure. This is a hands-on, structured role focused on maintaining server and network performance, supporting operational systems, and assisting employees with IT needs that keep production running smoothly. Key Responsibilities Administer and maintain Windows servers, Active Directory, backups, and endpoint protection Monitor, configure, and troubleshoot network infrastructure, including switches, firewalls, routers, and VPN (Cisco and/or WatchGaurd preferred) Manage VMware environments to ensure stability and performance Provide on-site IT support for users, resolving hardware, software, and connectivity issues Maintain plant-specific systems such as Pi and D3 Participate in after-hours support rotation as needed Collaborate with internal teams and third-party vendors to resolve issues and implement improvements Maintain documentation and support compliance with IT policies and EH&S standards What We're Looking For This role is ideal for someone who brings: Strong experience with backup technologies and system recovery Practical knowledge of network configuration, ideally with Cisco switching Hands-on experience with VMware A reliable, methodical approach to problem-solving An interest in supporting users across the facility with clear, consistent service A preference for working on-site in a production environment, with a readiness to support critical systems after hours when needed Qualifications Bachelor's degree in Computer Science or related field 10+ years of IT support experience, with at least 5 years in server and network administration Proficiency with Microsoft Server OS, Exchange, Active Directory, endpoint protection, and mobile device management Strong troubleshooting and communication skills Compensation and Benefits Annual salary range: $95,000-$110,000 8% annual bonus opportunity Comprehensive benefits including: Medical, dental, and vision insurance Paid sick leave, family sick time, holidays, and 120 hours of vacation Parental leave and Employee Assistance Program (EAP) Retirement savings with 5.5% automatic company contribution and 50% match on the first 6% of employee contributions Why Join NatureWorks? This role offers an opportunity for an experienced IT professional to apply their expertise in a critical operations environment where system reliability and responsiveness are essential. You'll work on meaningful projects, support a strong team, and help power a facility dedicated to sustainability and innovation. Apply today to make an impact where IT and operations come together.

ICF is currently seeking a Deputy Program Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Deputy Program Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Deputy Program Manager, you will be responsible for project control and management reporting for the entire contract, in collaboration with the Program Manager. The Deputy Program Manager provides oversight over all project staffing, reporting and quality assurance activities, as well as supporting the Program Manager in the oversight of other project activities. The successful candidate should have relevant experience and a proven record of project leadership that includes personnel management, subject matter expertise, quality management, risk management, and critical project and program management skills ideally in a federal contracting environment. Candidates should have a background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation. Key Responsibilities: Plan, organize, secure, and manage resources with appropriate knowledge and skills throughout the life cycle of the contract. This includes the staff to seamlessly phase in and phase-out without disruptions to the program. Support the Program Manager in the effective management and administration of work performed under the contract, ensuring that all work is performed in a timely, efficient, and cost-effective manner while maintaining the highest quality of performance. Collaborate with team leads to develop work plans for the lines of business and the IT management, technical support, training/communications, and data access services work streams. Identify dependencies between the various work plans and make sure teams understand and execute their coordinated plans. Review work plans with task leads, lines of business managers, and Division of Federal Systems (DFS) to ensure progress, clearly identified outcomes, and factors affecting delivery are clearly articulated and addressed. Submit monthly status reports indicating monthly progress, identifying milestones, accomplishments, issues, and risks in alignment with the schedule. Ensure collaboration and communication among resources on this contract, the system development contractors, and the Government. Basic Qualifications: For M.S degree you will need to have a minimum of 6 years' relevant child support services and enforcement experience For B.S. degree you will need to have a minimum of 8 years' relevant child support services and enforcement experience Minimum of 5 years' experience managing projects and programs to include risk management and quality management Minimum of 5 years in a leadership position Ability to travel up to 10% of the time Eligible to complete the HHS background verification process at the Public Trust clearance level Preferred Skills/Experience: PMP Certification Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) would provide additional value Background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation Masters Degree in social services-related field. Professional Skills: Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities. Creating and maintaining quality control through repeatable, managed processes. Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure (WBS). Sound business ethics, including the protection of proprietary and confidential information. Exceptional oral and written communication skills with attention to detail. Analytical, problem-solving, and decision-making capabilities. Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision. Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors. Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint. #Indeed #LI-CCI #PMCSE Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $118,216.00 - $200,967.00 DC Client Office (DC88)

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America. James Hardie is the North American leader in home building products. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. As the #1 producer and marketer of high-performance fiber cement building solutions, James Hardie offers siding and accessories for every style. Hardie products are non-combustible and stand up to weather and time while empowering homeowners and building professionals to achieve the home of their dreams. James Hardie operates with an inclusive company culture, and an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 5,000 employees worldwide. Position Summary The ALLIANCE Support Associate I supports the Re-side and Remodel Segment by maintaining customer relationships with the highest level of service, supporting the R&R Segment team with the administration of the James Hardie Alliance Program by providing timely and accurate follow-up, and demonstrating a positive and helpful attitude. Additionally, the ALLIANCE Support Associate I maintains accurate information and customer profiles within our database and often utilizes software applications like Salesforce.com. The Re-side and Remodel Segment is the largest building-products segment in North America, and James Hardie is the world's largest siding manufacturer. This segment is a strategic priority for the business, and this position will have a high degree of contact and interaction with both contractors and internal sales team members. The ALLIANCE Support Associate I reports to the ALLIANCE Sr. Manager. What You'll Do: Responsibilities: Field and process phone calls and voice mails from both internal and external customers using {insert system}. Assist homeowners, contractors, and members of our sales team with a variety of questions and/or needs related to James Hardie's contractor programs. Resolve customer concerns within service level guidelines, respond to requests for information, and coordinate information between various facets of the segment and cross-functional team. Work with contractors to track their James Hardie Rewards Submissions through the quantification of jobs, audit, and classification of invoices. Audit submitted jobs for accuracy in the company's proprietary Customer Relationship Management (CRM) system. May assist in correcting and following up for prompt processing of rewards claims. Troubleshoot and problem-solve by leveraging knowledge, resources, qualitative and quantitative information. Work closely with the ALLIANCE Specialists by elevating issues that are affecting the program broadly, via daily planning and escalation meetings as part of our Management System. As a primary front-line employee, provide suggestions for process improvements and point out areas of opportunity to improve the user experience and systems. Position Requirements Provide professional and appropriate internal/external communication as well as initiative-taking progress updates to all stakeholders. This includes, but is not limited to, phone calls, video conferences, emails, and written communication. Escalate issues to the appropriate parties to get the right outcomes for our customers. Enthusiastically assist homeowners with product or program-related inquiries with professionalism and excellent customer service. Follow up on requests in a timely fashion for information and communication, including faxes, email messages, voice mail messages, and text/chat messages. Actively participate and engage in team or cross-functional calls The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. What You'll Bring Education/Experience: 1-3 years of working experience, preferably in a customer-centered (customer service or inside sales), high urgency environment. Bachelor's Degree in Business, Communications, or related field preferred. Strong multi-tasking, critical thinking, and problem-solving skills. Strong verbal and written communication skills. Proficiency in Microsoft Office Suite and SharePoint. Experience with Customer Relationship Management and strong customer service skills (Salesforce Preferred). What You'll Receive: As of the date of this posting, a good faith estimate of the current pay scale for this position is $18.75 to $23.41. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits. At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees. Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one! Life insurance Short-term and long-term disability insurance 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary 11 paid holidays per year Paid vacation (Paid sick leave) Wellness Program, Employee Assistance Program, Parental Leave Employee Stock Purchase Plan

Job Family: Strategy & Transformation Consulting Travel Required: Up to 50% Clearance Required: None What You Will Do: The Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device, companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensuring that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions. In this role you will be accountable for growing and managing client relationships while managing client expectations. You will become the client's trusted advisor that contributes to the "key client" business development strategy. You will be accountable to develop business with new buyers within key client/s, drawing upon industry and client connections as well as trends and Guidehouse solutions. As you sell and deliver great work you will also identify and evaluate issues of risk for both Guidehouse and for Guidehouse's relationships with clients. You will oversee multiple projects simultaneously of all varying sizes and durations to ensure quality control and key client's perceived value while supervising, mentoring and developing Guidehouse personnel. As a member of the Patient Services leadership team, you will be tasked with the identification and development of new offerings based on evolving industry needs and team capabilities. You will also be involved in non- client related firm- building activities as a leader in the firm. Common projects include: Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer and customer experience, the mix of programs and services, and level of support provided Identify emerging digital technologies to optimize Patient Services offerings and identify novel ways to address persistent patient and customer challenges Advise client partners on the optimal PS operating model to address unique product and TA needs, including identification, assessment, and selection of vendor partners to deliver innovative customer experiences Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support) Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping) What You Will Need: BA/BS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study. 7-10 years of Life Sciences (Pharmaceutical, Biotech, Specialty Pharma and/or Medical Technology) consulting experience or blend of consulting & industry experience. Subject matter expertise in patient services programs, including Patient Services program design, PS regulatory / compliance issues, patient journey development particularly for specialty medications (e.g., high cost, biologics, CAR-T, REMs, drug-device combinations), Organizational design and change management, and Primary research. Ability to work independently but with oversight from management. Experience in managing components of projects, ownership of workstreams and/or analytics and supervising, coaching or mentoring others in daily tasks is required. Must possess strong analytical skills (Excel, Access, etc.) and leverage analytic techniques to use data to guide client and team decision-making. Must have advanced data collection, research, information finding experience and explore solutions that challenge critical thinking. Proven track record generating revenues with existing clients demonstrating a passion for developing high value client relationships and executing on an account penetration strategy that results in account growth directly or indirectly. Experience managing projects to timeline, scope and budget on multiple teams simultaneously. Must be willing and able to travel to client sites across the US, up to 33% of the time. Authorized to work for any US employer without sponsorship. What Would Be Nice To Have: MBA / PhD / PharmD / MD degree preferred. Demonstrated commitment and passion for the Healthcare and Life Science industries. Excellent written and oral communication skills and ability to produce client ready deliverables including PowerPoint presentations. Ability to grasp and communicate clinical and business implications of technically complex products and services. Excellent attention to detail and ability to review work product of self and others and produce work product and deliverables that require minimal re-work or editing. Collaborative and a team player. The annual salary range for this position is $135,000.00-$225,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

COMPANY: At BioCryst, we share a deep commitment to improving the lives of people living with complement-mediated and other rare diseases. For over three decades we've been guided by our passion for not settling for "ordinary" in our quest to develop novel medicines. We leverage our expertise in structure-guided drug design to develop first-in-class or best-in-class oral small-molecule and protein therapeutics, led by the efforts of our team of expert scientists in our Discovery Center of Excellence in Birmingham, Alabama. Our global headquarters is in Durham, North Carolina, our European headquarters is in Dublin, Ireland and our employees span the globe across sites in multiple countries. We are proud of our culture of engagement and accountability that rewards people for innovative thinking and achievement of key objectives. For more information, please visit our website at www.biocryst.com or follow us on LinkedIn and Instagram. JOB SUMMARY: The Patient Support Manager is a non-commissioned based role independent of the sales organization. This role is responsible for all aspects of Case Management for consented patients on a BioCryst product. This individual will provide reimbursement assistance, education, and support for BioCryst products. This individual will be responsible for educating patients, their caregivers, family members, physicians, nurses, and office staff, to address and prevent access barriers and for continued patient support. This individual will have a strong understanding of the product access and support needs of patients and healthcare providers in rare disease and/or specialty product markets. #LI_REMOTE NOTE: Candidates must live in Chicago, IL, St. Louis, MO or WI areas. ESSENTIAL DUTIES & RESPONSIBILITIES: Direct the access support between consented patients and all relevant stakeholders (Pharmacy, MDO, support organizations). Oversee quality-control efforts relating to Pharmacy interface with payers for consented patients. Own the relationship between BioCryst and consented patients. Direct and coordinate onboarding of all new consented patients. Manage patient status changes within BioCryst Central and follow-up with internal stakeholders and pharmacy. Enforce Patient Support Program business rules to administer access to these programs. Manage and communicate reimbursement-related information to consented patients and MDOs Control the flow of information to and communication touch-points with consented patients. Support adherence efforts. Collaborate with Market Access to execute regional reimbursement patient educational events. Create and manage a comprehensive product access and patient support plan for consented patients. Lead the cross-functional execution activities. Lead weekly meetings with cross-functional colleagues to manage alignment across functions related to patient product access and ongoing support Collaborate with Patient Advocacy on engagement with local, regional, and national patient organizations to support patients. Develop and facilitate training programs for contracted partners or vendors. Collaborate with Marketing and other internal commercial functions to report key insights and findings in a compliant manner. Adhere to all corporate compliance policies and procedures, including with regard to the receipt, and handling of PHI obtained through pharmacies, MDOs, and interactions with patients. Maintain a high degree of customer focus. Represent BioCryst at local, regional, and national conferences. Overnight travel to meetings, conferences, and medical offices as needed Demonstrate the highest degree of compliance and integrity. Other duties as assigned. EXPERIENCE & QUALIFICATIONS: Bachelor's degree preferred, or an equivalent combination of education and experience. 5+ years of commercial experience in Specialty Pharmacy and/or biotech/pharma preferred. Relevant experience in pharmaceutical patient access services. Relevant experience in oncology, rare disease or specialty product markets required. Relevant experience with new product launches strongly preferred. Demonstrated ability to operate in a fast-paced, high-growth environment. Creative thinker; self-directed; able to develop a plan, gain alignment, and execute. Highly collaborative; flexible and can work easily across functions; comfortable leaning into all aspects of a commercial business and making recommendations to optimize company or team approach. Excellent written and verbal communication skills. Can build and maintain strong customer and partner relationships. The statements in this position description are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The manager may assign additional responsibilities and assignments from time to time. BioCryst is an equal opportunity employer and is committed to providing equal employment opportunities without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, Veterans status, disability and/or other protected class characteristics. Additionally, BioCryst is committed to achieving its business objectives in compliance with all federal, state and local law.

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Occasional overnight travel may be required Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 15.00 USD - 17.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen. The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common-the desire to fix a broken system and make it more personalized, affordable, and transparent. If you want to use your talents to transform healthcare in the United States, come join us! Must reside in Florida for consideration About the Role Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare. As a Field Support Representative, your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need in Florida. Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits. What You'll Do Visit our clients onsite across Florida and support members in navigating their Sidecar Health plans Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails Provide excellent customer service in a timely and positive manner Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails Provide excellent customer service in a timely and positive manner Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience What You'll Bring Access to reliable personal transportation and willingness/ability to drive across Florida as necessary to service groups and members on-location (we will compensate for travel expenses) Reliability, strong communication, and accountability that enables you to work successfully and independently Ability to problem-solve in real-time, turning issues and complaints into solutions and wins Ability to teach members about Sidecar Health best practices Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement) Strong empathy and relationship skills Reliable transportation and willing to drive up to several hours to visit groups in the field Open schedule availability Bilingual (preferred) Healthcare and/or insurance experience (preferred) What You'll Get Competitive salary and equity package Comprehensive Medical, Dental, and Vision benefits A 401k retirement plan Paid vacation and company holidays Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S. Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected salary range for this position is $42,000 - $52,000.

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are actively seeking a remote, contract Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support. Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, and you thrive in a fast-paced work environment, we'd love to hear from you! This position is a temporary, contract role expected to go permanent. The work hours will be 10 AM - 7 PM (CT). This is a remote role where you will work off-site. Office visits or travel is limited and generally used for team learning and collaboration meetings. Responsibilities: Call Handling Inbound calls- High call volume (50-100 calls per day) Outbound calls- Product support and customer education Log call notes in Salesforce Create JIRA tickets Customer Relationship Management Maintain client relationships focused on customer satisfaction and retention Educate clients on product and program enhancements Maintain and track communication with clients Facilitate information flow to all relevant parties Flexibility in work schedule is a necessity Complete additional projects as assigned Customer Education Ongoing product support Editor/tool knowledge base and support Guide customers through Corporate Client Intranets, policies and procedures Troubleshooting/Case Management Researching previous and current account activity to resolve issues or answer questions Entering issues for Development to further investigate Close case and follow up with customer on resolution Qualifications: Strong customer service experience Bachelor's Degree or equivalent education is preferred Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others Digital Marketing experience is a plus Salary range $18.00- $19.00 per hour. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. #LI-KS1 #LI-Remote We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. US applicants: Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.