landing_page-logo
  1. Home
  2. »All Job Categories
  3. »Healthcare Support Jobs

Auto-apply to these healthcare support jobs

We've scanned millions of jobs. Simply select your favorites, and we can fill out the applications for you.

S
Shirley Ryan Ability LabChicago, IL
By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes - as we Advance Human Ability, together. Job Description Summary The Customer Service Representative- Support Services will serve as the first point of contact for patients, visitors, and employees who have support service needs (Housekeeping/Facilities/Bio-med). The Support Services Customer Service Representative will be responsible for dispatching and tracking all service needs, and providing follow up to ensure the needs have been met. In addition, the Support Services Customer Service Representative will be responsible for the daily monitoring and dispatching of the Bed Control System. Serves as an office clerical role, maintaining documents and providing support to the Support Services leadership team. The Customer Service Representative- Support Services will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Customer Service Representative- Support Services will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties. Job Description The Customer Service Representative/Housekeeping- Support Services will: Answers phone calls and evaluates caller needs to determine which department to appropriately dispatch. Follows up to ensure all calls have been handled to the caller's satisfaction before closing out the call ticket. Assists with issues regarding cleanliness, facilities and equipment Tracks patient discharges and notifies EVS discharge team when rooms are ready for cleaning, tracking time stamps to ensure performance metrics are met. Assists patients with all other requests and questions, and direct patient to appropriate site/staff when applicable. Performs basic, and moderately complex record keeping and file maintenance tasks such as gathering and sorting file materials and identification and preparation of new files Performs a wide variety of typing and word processing tasks of simple to moderately complex documents such as forms, letters, correspondence, memos, and lists. Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab. Reporting Relationships Reports directly to the Director, Environment Services Knowledge, Skills & Abilities Required High School Diploma required. Experience in a health care field with a knowledge of health care systems preferred. Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel. Proficiency in keyboarding skills. Application of a variety of moderately complex PC software and office equipment (multi-line phone, metrics board, etc.) Strong understanding of data entry and the ability to integrate multiple applications of hospital information systems. Active listening and attention to detail. Ability to engender trust with both customers and team members. Strong organizational skills, including attention to detail and follow through. Demonstrated problem solving and decision-making skills. Ability to handle heavy call volume and stressful situations when quick action is required. Strong customer service skills and experience that work well with our Customer Service Standards. Effective verbal and writing communication skills. Capability to identify, trouble shoot and resolve escalated customer problems including follow through to ensure customer satisfaction. Ability to talk and type- Required Ability to work successfully in a fast-paced work environment- Required Bilingual - fluent in Spanish- A plus Additional Responsibilities Transition with first shift Customer Service Rep, Coordinator and Management team. Performs general housekeeping responsibilities such as moping, dusting, vacuuming, carpet shampooing and other related duties. Cleans and polishes sinks, tubs, mirrors, and similar equipment; replenishes supplies of soap, towels, toilet paper and other dispensable items. Scrub and burnish floors in designated areas on a routine basis. Picks up trash, empties wastebaskets and transport to designated location; cleans waste receptacles. Cleans and/or chemically disinfects walls, ceilings, windows, radiators and blinds in patient rooms, hallways, and other areas. Moves and arranges furniture/equipment in an orderly fashion. Sets up required meeting and functional rooms. Removes soiled bed linen from assigned areas; make beds with fresh linen in prescribed manner at patient discharge. Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab. Working Conditions Normal office environment with little or no exposure to dust or extreme temperature. 3:00 pm- 11:30 pm Pay and Benefits*: Pay Range: $16.20 per hour - $26.14 per hour Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits Benefits and benefits' eligibility can vary by position. Actual compensation will vary based on applicant's experience and qualifications, as well as internal equity. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Equal Employment Opportunity ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Posted 2 weeks ago

Nursing Assistant/Tech Partner - Staffing Support Team - Casual-logo
Excela HealthLatrobe, PA
Job Summary The Technical Partner provides direct and indirect patient care under the direction of the RN or LPN. Essential Job Functions Deliver direct and indirect patient care in accordance with hospital policies, procedures, protocols and standards of care. Perform and/or assist with patient care needs as directed and assists patient with activities of daily living. Respond to call lights, inquiries and requests from patients and families in a timely manner. Collect, document and report ongoing patient care data as directed. Measure and/or document intake and output, including drainage and obtains daily weights when indicated. Obtain individual patient care equipment as directed. Transport patients as directed. May perform the following skills: obtain vital signs, apply heating pads, set up suction equipment, utilize E cylinders, apply antiembolic hose, aseptic techniques, distribute and maintain sufficient supply of linens, apply Sequential Compression Devices, perform blood glucose testing, perform ostomy care, simple dressing changes, apply telemetry leads, bladder scanning, preventative skin care. Apply pulse oximetry, urinary catheter care, transport blood and blood products from blood bank, perform EKGs, oral pharyngeal suctioning, place patient in CPM machine, prepare and maintain isolation boxes and supplies, declutter patient rooms and storage areas, deliver specimens to lab, crutch measurement and teaching, maintenance of specialty carts, supply inventory and special order supplies, stock warmers with blankets, saline, and water. Make regular rounds to address patient needs and physical environment - purposeful hourly rounding, Assist in the educational process to promote and maintain health, foster self-care, and improve outcomes. Obtain resources as needed. Report to the RN/LPN information regarding the patient's readiness to learn. Maintain a collaborative relationship with other health care providers to achieve desired outcomes and assure continuous flow of patient care. Communicate pertinent information of actual/potential problems to the professional/practical nurse. Communicate pertinent information at shift reports and during internal and external transfers. Participate in the unit performance improvement activities designed to enhance the quality of patient care and customer services. Assist in data collection process as requested. Recommend modifications for performance improvement. Demonstrate leadership by utilizing the behaviors inherent to the role of the technical partner. Demonstrate an ability to solve problems utilizing critical thinking skills and seeks assistance from immediate supervisor when appropriate. Maintain accountability for actions taken. Effectively function as a resource person. Act as a patient advocate. Perform effectively in the role of preceptor/mentor to new hires and/or students. Assist in maintaining/decreasing organizational/departmental costs. Assist in the department's compliance with state, Joint Commission, OSHA and other regulatory agencies. Assist in continuous survey readiness for inspections and surveys. Adhere to the infection control process, including standard precautions, to reduce the risk of acquiring or transmitting infections. Assist with maintaining sufficient and proper supplies on an assigned unit. Assist with monitoring sterile supplies for expiration date and replaces as needed. Provide for patient safety in compliance with hospital and nursing department policies. Utilize two forms of patient identification before implementing any form of patient care. Assume appropriate code team role during code situations or mock codes. Respond effectively during emergency situations, including internal and external disasters. Assist in maintaining a safe and clean environment for patients, visitors and staff. Complete proper collection, identification, labeling and delivery of specimens (including diagnostic studies) to the appropriate department. Support limited use of restraints in accordance with established standards and documents according to policies. Other duties as assigned. Required Qualifications High School Diploma, GED or higher level of education. Completion of a Nurse Aide or comparable program (such as EMT, Medical Assistant, nursing student with at least one semester of clinical, or (IH Technical Partner Training Program) or prior experience in related field. Sound judgment, problem solving skills, strong oral and written communication skills, ability to follow directions from other team members; works independently assigned duties. Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Preferred Qualifications Nurse Aide certification. Patient care experience. Computer skills, Phlebotomy, EKG experience. Current Nursing Student (with clinical experience). License, Certification & Clearances Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program required or obtain within orientation period (five (5) days from hire). A Technical Partner refresher training class may be required if an employee has not worked in an acute care setting and/or long-term care facility for past three (3) - five (5) years. Act 33 with renewal. Act 34 with renewal. Act 73 FBI Clearance with renewal. Supervisory Responsibilities This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department. Position Type/Expected Hours of Work Incumbents will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). Travel may be expected locally between Independence Health locations. Equal Employment Opportunity Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations. Disclaimer This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Work Environment Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential- Absolute Necessity. Marginal- Minimal Necessity. Constantly- 5.5 to 8 hours or more or 200 reps/shift. Frequently- 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally- 0.25 to 2.5 hours or 2-32 reps/shift. Rarely- Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat X Extreme Cold X Heights X Confined Spaces X Extreme Noise(>85dB) X Mechanical Hazards X Use of Vibrating Tools X Operates Vehicle X Operates Heavy Equipment X Use of Lifting/Transfer Devices X X Rotates All Shifts X X 8 Hours Shifts X X 10-12 Hours Shifts X X On-Call X Overtime(+8/hrs/shift; 40/hrs/wk) X X Travel Between Sites X Direct Patient Care X X Respirator Protective Equipment X X Eye Protection X X Head Protection (hard hat) X Hearing Protection X Hand Protection X X Feet, Toe Protection X Body Protection X X Latex Exposure X X Solvent Exposure X Paint (direct use) Exposure X Dust (sanding) Exposure X Ethylene Oxide Exposure X Cytotoxic (Chemo) Exposure X Blood/Body Fluid Exposure X X Chemicals (direct use) Exposure X X Mist Exposure X Wax Stripper (direct use) X Non-Ionizing Radiation Exposure X Ionizing Radiation Exposure X X Laser Exposure X Physical Demands When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential- Absolute Necessity. Marginal- Minimal Necessity. Constantly- 5.5 to 8 hours or more or 200 reps/shift. Frequently- 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally- 0.25 to 2.5 hours or 2-32 reps/shift. Rarely- Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Bending (Stooping) X X Sitting X X Walking X X Climbing Stairs X X Climbing Ladders X Standing X X Kneeling X X Squatting (Crouching) X X Twisting/Turning X X Keyboard/Computer Operation X X Gross Grasp X X Fine Finger Manipulation X X Hand/Arm Coordination X X Pushing/Pulling(lbs. of force) X 10# 20# 50# 50# Carry X 10# 10# Transfer/Push/Pull Patients X X Seeing Near w/Acuity X X Feeling (Sensation) X X Color Vision X X Hearing Clearly X X Pulling/Pushing Objects Overhead X X Reaching Above Shoulder Level X X Reaching Forward X X Lifting Floor to Knuckle X 10# Lifting Seat Pan to Knuckle X 50# 50# Lifting Knuckle to Shoulder X 10# 20# Lifting Shoulder to Overhead X 10# When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Posted 30+ days ago

Hospitality Service Support-logo
Hooters Of America, LLCLawrenceville, GA
Overview: The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise. Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu. Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. Responsibilities: a. Guest Happiness Food & Beverage Quality Assurance Order Accuracy Speed of Service Accurate Food Presentation Friendly & Attentive Customer Service b. Financial Management Responsible Cash Handling c. Brand Operating Standards Welcoming, Personal, & Courteous Ensures Proper Sanitation and Food Handling Prepared, in Uniform & Punctual for Shift Cleanliness d. Other Menu Knowledge Rotation Seating Aware of Events & Specials Sense of Urgency Store Events Spokesperson Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations Facility Maintenance and Cleanliness Ensures Products are Available for FOH Employees Qualifications: Must be 17/18 years of age or older Customer Service Skills Basic Mathematical Computations Skills Ability to Promote Brand Integrity Ability to Maintain Professionalism at All Times Ability to Communicate Clearly Ability to Work Well with Others Ability to Multi-Task within a Fast-Paced Environment Ability to Adapt to Change Menu Knowledge Knowledge of Sanitation and Use of MSDS All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply

Posted 30+ days ago

Mental Health Support Specialist - Relief-logo
People IncorporatedMinneapolis, MN
Apply Job Type Part-time Description People Incorporated Mental Health Services is seeking Mental Health Support Specialist Relief Staff to support our Long-Term Residential programs. This is an entry-level position that is responsible for providing scheduling relief within a supportive environment for our clients. Responsibilities include providing person-centered engagement and interventions, medication administration, and providing general program oversight and safety. Schedule: Part-Time, a minimum of 16 hours per pay period. Mornings, evenings, overnights Location: Long-Term Residential programs - Minneapolis, Brooklyn Park, Richfield, Oakdale, Burnsville, Apple Valley, Little Canada, Blaine Hiring Range: $20.50/ Hourly & $1 shift differential for hours worked between 3pm-7am Hiring Bonus: $1,000 Hiring bonus to external candidates Schedule Requirements: While this position is assigned to a primary location, individuals will work at other locations within Long-Term Residential and may do so with limited notice A minimum of 16 hours per pay period will be required with a specific schedule determined based on program needs A portion of shifts will be pre-planned between the individual, supervisor and program in advance to ensure critical coverage. The remainder of the individual's schedule is flexible and they may choose their assignments from program identified open shifts Main Job Duties: Must have physical presence onsite. Document interactions with clients into organization's Electronic Health Record (EHR) and if applicable, program-specific documentation/record-keeping system, while providing clear and concise communication with client, staff and other applicable parties. Effectively interact and exhibit behavior that is consistent with customer service and professional standards established by the organizational, division and program. Responsible for medication administration in accordance with organization and program policies and procedures. Using person-centered principles, actively engage with clients in their daily activities, and develop and maintain appropriate relationships that support the client in meeting their individual goals. Provide crisis intervention and de-escalation for clients experiencing mental health symptoms or other emotional responses while prioritizing client and program safety. Independent Living Skills, teaching and/or coaching, as it relates to the individual's goal and/or treatment plans. Full-time staff are part of an on-call rotation. Attend mandatory team meetings. Requirements Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These essential duties include: Passing all background and credentialing requirements for facility and position; and The ability to pass the screening required by Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding. Must have a valid and current driver's license and auto insurance, if applicable. Education and Experience: GED or High School Diploma Have one year of experience working within the target population served; or Experience as a certified peer specialist according to Minnesota Statute section 256B.0615; or Meets the requirements for unlicensed personnel under Minnesota Statute under sections 144A.43 to 144A.483. If applicable, prefer experience working with individuals with chemical dependency and have been free from substance abuse for one year. Certifications/Licenses Upon hire and prior to independently working with clients, you must earn a certification in CPR, First Aide, Medication Administration as required by the program. van certification, if applicable Benefits: Accrue up to 4 weeks of PTO/ESST, plus company-designated holidays and floating holidays 403(b) Retirement Savings Plan with a 3% employer-match Multiple health and dental insurance plan choices available Lifestyle Benefit - choice between company contribution to health savings account, student loan repayment assistance, or flex time Employer-paid Short & Long-Term Disability Insurance & Life Insurance Free access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunities We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. People Incorporated is committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment. People Incorporated is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. People Incorporated values a diverse workplace and strongly encourages women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Posted 30+ days ago

Talent Manager (Administrative & Customer Support)-logo
Robert Half InternationalBeachwood, OH
JOB REQUISITION Talent Manager (Administrative & Customer Support) LOCATION OH BEACHWOOD JOB DESCRIPTION Our Talent Managers work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients' projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half's presence in the local business community. Qualifications: BA/BS degree preferred. 1+ years administrative or customer support experience preferred. 2+ years' experience with Business Development in a Metrics Driven environment. At least one with success in developing new business in a multi‐call, multi‐decision maker environment. Prior success marketing to and closing top level decision makers at small/medium sized businesses and cultivating mutually beneficial long term relationships. Working knowledge of current Windows Operating System, Microsoft Office Suite, and any Contact Management Application (Salesforce). Knowledge and familiarity with administrative and customer support department operations. Positive attitude and an engaging businesslike approach Top Reasons to Work for Robert Half: EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER - For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match. PERFORMANCE = REWARD - We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com. UPWARD MOBILITY - With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond. TOOLS FOR SUCCESS - We provide world-class training, client relationship management tools and advanced technology to help you succeed. RESPECTED WORLDWIDE - Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world. OUTSTANDING CORPORATE RESPONSIBILITY - We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. In your email please include the following: The specific accommodation requested to complete the employment application. The location(s) (city, state) to which you would like to apply. For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. JOB LOCATION OH BEACHWOOD

Posted 30+ days ago

Patent Attorney Licensing Support-logo
InterDigital Communications CorporationPrinceton, NJ
About InterDigital InterDigital is a global research and development company focused primarily on wireless, video, artificial intelligence ("AI"), and related technologies. We design and develop foundational technologies that enable connected, immersive experiences in a broad range of communications and entertainment products and services. We license our innovations worldwide to companies providing such products and services, including makers of wireless communications devices, consumer electronics, IoT devices, cars and other motor vehicles, and providers of cloud-based services such as video streaming. As a leader in wireless technology, our engineers have designed and developed a wide range of innovations that are used in wireless products and networks, from the earliest digital cellular systems to 5G and today's most advanced Wi-Fi technologies. We are also a leader in video processing and video encoding/decoding technology, with a significant AI research effort that intersects with both wireless and video technologies. Founded in 1972, InterDigital is listed on Nasdaq. InterDigital is a registered trademark of InterDigital, Inc. For more information, visit: www.interdigital.com. Summary InterDigital is currently seeking to hire a Patent Attorney to join its Licensing Support team with a focus on mobile cellular technologies. The successful candidate will be part of a cross-functional international team central to InterDigital's patent licensing businesses. In particular, the Licensing Support Patent Attorney will represent InterDigital in patent technical discussions with prospective licensees, collaborate with other Licensing Support team members to create licensing materials, coordinate with the licensing negotiation team on patent licensing strategies, and provide patent-specific guidance to the enforcement team. In addition, the Licensing Support Patent Attorney will collaborate with patent portfolio managers, patent prosecution teams and other internal stakeholders to identify and develop patents and corresponding technical materials for licensing purposes. Essential Duties and Responsibilities Significant participation in patent assertion projects for mobile cellular and other consumer electronics (CE) devices including leading and/or participating in patent technical discussions Review and/or develop patent claim charts and technical presentations for licensing use, primarily based upon 3GPP cellular standards Collaborate with licensing support technical leads and infringement analysis engineers to develop customer-specific licensing materials Develop patent assertion strategies in collaboration with the license negotiation team Work with patent portfolio managers and prosecution teams to enhance InterDigital's cellular patent portfolio, including participation in regular and ad hoc patent review projects Assist the patent enforcement team with identification, evaluation and technical understanding of select patents Maintain proficiency in 3GPP cellular technologies and standards Remain current with case law and legal issues related to patent licensing Participate in patent acquisition evaluations as needed Qualifications JD or USPTO Registration (Patent Agent) preferred Engineering degree in electrical engineering, physics, computer science or a related field of study Minimum of 5 years experience in patent prosecution, licensing and/or enforcement, preferably with 3GPP based cellular systems Experienced in presenting and defending patent claim charts in licensing negotiations Proficient working knowledge of 3GPP cellular standards, especially 5G, with emphasis on RAN technologies Strong overall understanding of licensing-focused patent prosecution and/or portfolio development Strong collaboration skills and proven ability to work in a cross-functional team Diligent, self-driven and highly organized Ability to effectively prioritize and work on multiple projects Excellent written and verbal communication skills Some (10%) domestic and international travel may be required Location Preferably at one of our office locations in the US (PA, DE, DC, NY or Silicon Valley). InterDigital is an equal employment opportunity employer. InterDigital will not engage in or tolerate unlawful discrimination with regard to any employment decision, policy or practice based on a person's sex, gender, pregnancy (including childbirth, breastfeeding and related medical conditions), age, race, color, religion, creed, national origin, ancestry, citizenship, military status, veteran status, mental or physical disability, medical condition, genetic information, sexual orientation, gender identity or expression, or any other factor protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, compensation, benefits, training, assignments, evaluations, coaching, promotion, discipline, discharge and layoff. A reasonable estimate of the current salary range specific to New York/CA is $180,000 - $230,000 /annually + discretionary incentive bonus, benefits and may include other forms of compensation components such as long-term incentives. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown.

Posted 30+ days ago

Direct Support Professional-logo
ChimesSecane, PA
Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Job Description: Under the general direction of the Division Manager of Residential Services, with specific supervision from the House Manager, is responsible for the provision of support, personal assistance, training, and quality care to people with intellectual disabilities residing in a community group home. Schedule Details: Part-Time: Friday 12:00am- 8:00am, Sunday 4:00pm- 12:00am Location: Secane, PA Program: Residential Habilitative Program Pay Range: $16+/hour Job Duties: Assist persons-served in reaching their goals of becoming more independent Act as a positive role model for persons served Provide guidance, instruction, coaching, and support, in accordance with individual plans Engage individuals in beneficial programs and activities Transport and accompany individuals into the community for appointments and outings Directly assist with personal care as needed Assist with meal preparation and routine homemaking duties Assume responsibility for the safety of the person served including medical/medication needs Apply approved behavior plans and intervention strategies as/if needed Complete records and reports; collect data according to Agency policy Minimum Requirements: Education: High school diploma or equivalent Experience: None required Licensure/Certifications: None Required Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities And More! Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers . Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.

Posted 30+ days ago

Application Support Administrator-logo
Clark InsuranceMorristown, TN
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

Principle For Safety (Pfs) Support-logo
CACI International Inc.Washington, DC
Principle for Safety (PFS) Support Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local CACI is seeking a Principle for Safety (PFS) to support our government customer. In this role you will help design and develop new ships and ship system concepts. What You'll Get to Do: Perform System Safety Engineering tasks and analysis, applying technical knowledge to ensure compliance of system safety requirements as part of Design verification (risk analyses, hazard analyses, software system safety analyses) Apply understanding of system requirements, customer specifications and military standards to develop appropriate safety requirements which eliminate or reduce hazard risk to an acceptable level Prepare internal and customer reports describing various analyses relevant to the System Safety Program Interface with Team Leads to understand issues associated with product architecture and design Take an analytical approach and utilize technical knowledge to solve safety challenges with optimal solutions Conduct independent and collaborative assessments to identify hazards, propose and manage hazard risk reduction plans, follow NAVSEA processes for accepting risks, and track outcomes from safety testing/verification. Participate in engineering and system safety working groups identifying and resolving system safety issues to ensure customer needs are met More About the Role: Day to day engineering support or tasking will include schedule planning, engineering change reviews, ship change reviews, hazard analysis, mishap risk analysis, developing or identifying system safety design requirements for hazard mitigation in the Hazard Tracking System, coordination of system safety efforts with interfacing activities, performing data collection and recording of system safety documents. You'll Bring These Qualifications: Bachelor's Degree in ESOH Management or Systems Safety Engineering or equivalent degree A minimum of 5 years of professional experience in systems safety management preferably working in the maritime industry and/or in ship construction Experience with technical documentation development and review (eg. detailed specifications, engineering drawings, test procedures), identification of safety critical items/functions, and hazard/risk assessment techniques Knowledge of MIL-STD-882E and the tasks outlined in the most recent standard Ability to work alone on individual projects with supervision and collaborate with multidisciplinary program/project team members Proficient in Microsoft 365 Enterprise suite of applications including Teams, SharePoint, PowerPoint, and Excel. Strong oral and written communication and presentation skills, and a background in working with distributed teams. Must be a US Citizen and able to obtain a secret clearance These Qualifications Would be Nice to Have: Familiarity with the DoD/DoN acquisitions process and experience in supporting ship construction programs Experience applying MIL-STD-882E tasks, including the hazard analyses outlined in the standard, to the design of Navy ships and ship systems Experience with safety and program risk management processes Knowledge of, or experience with, maritime/Navy afloat operations Experience in an ESOH, HAZMAT, HSI, or Safety management role What We Can Offer You: We've been named a Best Place to Work by the Washington Post. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive benefits and learning and development opportunities. We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 30+ days ago

Direct Support Professional (Sun, Mon, Wed: 7 Am - 7 Pm)-logo
ChimesNewark, DE
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Set Pay Rate: $18.00 per hour Core Responsibilities (Applicable to All DSP Roles) Provide direct support and supervision to individuals to ensure safety, engagement, and well-being. Assist individuals with personal care tasks, including hygiene, dressing, mobility, and meal preparation. Implement and follow individualized care plans, supporting each person's goals and skill development. Administer medications accurately and in compliance with agency policies and regulations. Ensure a safe, clean, and organized environment, adhering to health and safety protocols. Utilize approved behavior intervention techniques to assist individuals in emotional and behavioral regulation. Maintain accurate documentation of daily activities, progress, incidents, and other required reports. Foster community integration by facilitating participation in activities, events, and social interactions. Maintain open communication with supervisors, team members, and external service providers. Attend required training, staff meetings, and professional development sessions to stay informed and compliant with agency expectations. Work a flexible schedule, including evenings, weekends, and holidays, as needed. Treat all individuals with dignity, respect, and kindness. Role-Specific Responsibilities Day Program DSP Engage individuals in structured activities that promote learning, socialization, and skill development. Monitor and support individuals throughout the day, ensuring active participation in program activities. Transport individuals to and from program activities and community outings. Collaborate with the day program team to enhance service delivery and improve outcomes. Residential DSP Support individuals in maintaining independent living skills, such as housekeeping, budgeting, and cooking. Assist with grocery shopping, meal planning, and meal preparation based on dietary needs and preferences. Monitor and report any health concerns, ensuring medical appointments are scheduled and attended. Serve as a liaison between individuals, their families, and healthcare providers to ensure continuity of care. Floater DSP Adapt to different home and program environments, providing coverage as needed. Be flexible and responsive to staffing needs, traveling between various locations as assigned. Ensure consistency in care and documentation across different program sites. Remain awake and alert during overnight shifts, conducting scheduled safety checks. Requirements Education: High school diploma or equivalent required; additional coursework or certifications in human services preferred. Certifications: Must obtain and maintain active certifications in: Certified Medication Technician (CMT) CPR/First Aid Mandt (or other crisis intervention training) Experience: Prior experience working with individuals with disabilities is preferred but not required; a strong commitment to person-centered support is essential. Skills: Strong communication, problem-solving, and interpersonal skills. Ability to follow detailed care plans and work both independently and as part of a team. Physical Requirements: Must be able to lift, push, or pull at least 50 pounds to assist individuals with mobility and daily tasks. Other: A valid driver's license and an acceptable driving record as determined by agency policies. Additional Information DSPs are required to participate in ongoing training, professional development, and staff meetings to enhance their skills and knowledge. This role requires patience, empathy, and the ability to support individuals with kindness, dignity, and respect. Work schedules may vary and can include evenings, weekends, and holidays to meet program needs. What's in it for you? Total Rewards Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" And More! Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers .

Posted 30+ days ago

Instructional Support Specialist-logo
University of Northern IowaCedar Falls, IA
If you are a current University of Northern Iowa employee and would like to apply for this position, login to UNI Works and type "Find Jobs" in the search bar to view and apply for open positions. Full Consideration Date: 08/10/2025 Job Description: Primary Function: Provides instructional support services for online students, faculty, and Instructional Development (ID) team; assists faculty with accessible content creation/editing and emerging online learning technologies; assists with digital video recording creation, management, captioning, audio descriptions, and transcripts; supports online faculty with content creation and technologies for online education, including assisting with webinars, Learning Tools Interoperability (LTI) integrations with Blackboard Ultra, and Open Educational Resources (OER content); collaborates with online faculty to design, develop, and edit instructional materials for online classes as assigned; and stays abreast of emerging technologies, including Artificial Intelligence (AI), OER, Lightboards, educational applications, and digital accessibility checkers, to support growth and digital accessibility compliance in online education courses. Qualifications: At least a bachelor's degree in education or related field plus at least two years of online instructional development and/or course design at the college/university level; practitioner-level experience with digital accessibility remediation and compliance; experience with Universal Design for Learning (UDL) practices; strong project management and organizational skills; excellent written and verbal communication and customer service skills; and excellent team-based, collaborative interpersonal skills required. Master's degree in curriculum and instruction, educational technology, instructional design, or related field; certificate in digital accessibility compliance; certificate in Universal Design for Learning; teaching experience in a higher education online environment; and familiarity with Quality Matters (QM) Rubric Standards and QM certification preferred. Position Details: Job Category: Professional and Scientific Type of Position: Term Service Schedule: Calendar Year This position is eligible for a partial remote work schedule. Remote work must be performed within the state of Iowa. Employees who elect remote work must comply with the requirements of our remote work policy and agreement. Application Instructions: All application materials received by August 10, 2025, will be given full consideration. To apply for this position, please click on "Apply" and complete the Employment Application. The following materials must be attached when applying: 1) Resume 2) Cover Letter You will be presented with the opportunity to attach multiple documents when completing the application. Before submitting your online job application, ensure that ALL required materials listed above have been uploaded. Once your job application has been submitted, you cannot make changes. If you have questions regarding this application process, please email careers-support@uni.edu or call 319-273-2422. Compensation: $56,000 to Commensurate Pay Grade: 119 Pay Basis: Salary Iowa enjoys a lower cost of living than many other states. See how the Waterloo-Cedar Falls area compares by utilizing the cost of living calculator. Our overall compensation package is enhanced by excellent benefits for eligible non-temporary positions. To learn more about the vibrant Cedar Valley community, visit https://livethevalley.com/ . If you would like general assistance with the application process or an accommodation due to a disability, please contact Human Resource Services at hrs-employment@uni.edu or call (319) 273-2422. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. UNI is an Equal Opportunity/Affirmative Action employer. The University encourages applications from persons of color, women, individuals living with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, ethnicity, gender identity, genetic information, marital status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, veteran or military status, or any other basis protected by federal and/or state law. Campus Security & Crime Statistics, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, information on crime statistics for recent years, Public Safety personnel and programs, building access, reporting crimes, safety suggestions, and policies, programs, and services regarding alcohol, drugs, and sexual abuse, is available in the UNI Annual Security and Fire Report. A paper copy is available from the Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614. Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614. Privacy Statement | Equal Opportunity and Non-Discrimination Statement | Federal EEO Rights | E-Verify | Policies and Procedures | Tobacco Free Campus

Posted 30+ days ago

Application Support Administrator-logo
Clark InsuranceBillings, MT
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. We'd love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight, Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote

Posted 1 week ago

S
Sharetec Systems Inc.Fort Wayne, IN
Apply Job Type Full-time Description Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business. As a Customer Success Support Analyst, you will utilize excellent problem solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. This role exists to provide outstanding, first-in-class support to clients. This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN or Waco, TX. The starting salary for this position is $45,000. Who will love this job: Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience Someone who finds satisfaction in solving problems and helping others Someone who is passionate about providing customer service in the banking and financial services industry Someone who thrives in a call center environment Someone who likes to provide technical assistance and advice to end-users by performing a diagnosis Someone who can communicate technical solutions in a user-friendly, clear, and professional manner As a Customer Success Support Analyst, you will: Use a technical and analytical approach to deliver service and support to end users via remote connections; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer's information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical software issues; Research required information using available resources; Identify and escalate priority issues per client specifications; Accurately process and document case transactions using a designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled callbacks to customers where necessary; Stay current with system information, changes and updates. Participates in after-hours on-call rotation Perform other duties as assigned by Tier II Support Analyst or Support Manager. You should have: High school diploma or equivalent required; Associates or higher in Business or Computer Science preferred. 2+ years direct customer service in the financial services industry. This should include, but is not limited to credit union or banking operations as a teller, loan officer, ACH processor, etc. OR 2+ years in a support call center environment. Ability to communicate clearly via verbal, written or typed media through a provided telephone and computer. Some technical knowledge is a plus; however, a willingness to learn is necessary. Ability to maintain effectiveness when experiencing major changes in work tasks or work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict, working cooperatively with others to set goals, resolve problems, and make decisions that enhance effectiveness Willingness to establish proper courses of action to ensure that work is completed efficiently and on time/within proper time limits High standards of performance for self; assuming responsibility and accountability for successfully completing assignments Why Sharetec: Acquired by Evergreen Financial Technology Group (EFTG) in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge At Sharetec, we believe in taking care of our people-both professionally and personally. Our comprehensive benefits package includes competitive salaries, medical, dental, vision, life, and disability coverage, generous Paid Time Off (PTO), paid holidays (including your birthday off!), a $1,000 employee referral program, and a 401(k) with company matching. We are a team of bold, powerful, and caring individuals who work closely together-whether in a hybrid setting or fully remote. We stay connected through virtual events like mixology classes, escape rooms, and trivia nights, as well as quarterly all-hands meetings that keep us aligned and engaged. At Sharetec, you'll find not just great benefits, but incredible people who lift each other up, challenge each other to grow, and make work meaningful-and fun-every day. Sharetec is an equal opportunity employer. Salary Description $45,000

Posted 30+ days ago

A
Aristocrat Leisure LTDLas Vegas, NV
At Aristocrat, we are known for our position as a global leader in gaming content and technology. Our aim is to bring happiness to life through the power of play. As a Service Support Representative, you will be a vital part of our outstanding team, ensuring the seamless operation of our Multi-Site Progressives (MSP) systems. This role goes beyond just maintaining systems; it's about promoting a culture of excellence and ambition within a fast-paced, dynamic setting. This position is onsite 530p-4am* What You'll Do Monitor all MSP system operations continuously to ensure flawless performance. Answer support phone calls, resolve issues on first contact, or advance them as necessary. Provide operational and maintenance support for MSP systems operations and installations. Maintain agreements and logs according to established procedures. Coordinate resources for MSP installations across North America. Keep all documentation concerning MSP up-to-date and meticulously organized. Record jackpot meter readings and facilitate jackpot verification processes. Verify accurate EGM information for game activation and deactivation. Log, track issues, and follow auditing procedures in a high-volume work environment. Follow through on outstanding issues daily to ensure successful resolution. What We're Looking For Must be 21 years of age or older. Proven ability to effectively multitask in a high-pressure environment. Excellent organizational skills and strict attention to detail. Strong communication skills, with the ability to collaborate with outside departments for blocking issues and problem resolutions. Proficiency in logging and tracking issues, ensuring meticulous auditing procedures. Capable of monitoring and responding to server and application systems alerts. Administrative skills, including reviewing and finalizing documentation and auditing paperwork. Ability to provide overflow support for NSSC Support calls as needed. Dedication to maintaining a high standard of customer service and operational excellence. Flexibility to undertake other duties as assigned to meet team goals. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Pay Range $16.82 - $31.24 per hour Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/ . Additional Information: Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Posted 1 week ago

Digital Product Support - Customer Service-logo
HibuKing Of Prussia, PA
Digital Product Support- Customer Service Starting at $19.55/hour with the opportunity to earn a quarterly performance-based bonus totaling up to $4000 a year! Also hiring Bilingual- English/Spanish with a Bilingual hourly differential! Do you love to support small businesses? Do you have a passion for helping people and problem-solving? Are you frequently told how helpful you are or how customer-focused you are? If you answered yes to those questions, this role is for you! Join Hibu, a leading Digital Marketing provider for small to medium-sized businesses across the country. No digital marketing experience? That's ok! We are looking for driven, passionate, customer-focused individuals to join our Digital Product Support (Customer Service) team, and we provide all the training you need to be successful! Over 6 weeks of best-in-class training, we will provide you with the tools and knowledge to find success in this position. Additionally, this is just the start! Hibu has a clearly defined career path allowing for continuous growth within the organization, and eligibility for advancement begins after your initial 6 months! What is Hibu (in 60 seconds): https://vimeo.com/366996342 Primary Responsibilities: Answer incoming calls and/or emails and gather the appropriate amount of information regarding the issue/concern. Provide support for the full suite of Hibu products: Websites, Listings, Reviews, Reputation, Search, Display, SEO, and Social. Helping customers make changes to their Digital Products as requested within the scope of the product definition. Must have a detailed understanding of applications and procedures in order to assess the nature of the call type in order to handle it appropriately. Research and diagnose technical issues and questions, utilizing available resources, software tools, and documentation. Post live support and modifications that include: billing questions, performance, and analytics, changes to the website or display/social ads, changes to various Campaigns (Key Word Change, Geo Change, etc.). Document and track customer questions along with resolution using Salesforce CRM. Perform appropriate follow-up with clients on outstanding concerns and Salesforce cases. Liaise with internal and/or external customers to resolve questions regarding modifications, explaining the scope of Hibu Digital Products where applicable. Interact with customers, sales reps, and other associates regarding Hibu Digital Products Competencies / Critical Skills: Knowledgeable in Photoshop and other editing tools Ability to effectively and professionally communicate both verbally and in writing Excellent customer service skills, specifically telephone experience Ability to multitask Ability to work independently Ability to accept change in a positive manner Exceptional organizational skills Detail-oriented Our Employees We embrace and value diversity in everything we do. This melting pot of differing opinions, perspectives, cultures, and backgrounds energizes the company and fuels our passion to do what's right for our consumers, our clients, and our employees. It drives our entrepreneurial culture, generates new ideas throughout the organization, and makes Hibu a better, smarter, rewarding company for those of us fortunate enough to work here. For further information about Hibu, visit www.hibu.com Together, we can take your career farther than you've ever imagined! Apply Today! IND10 #LI-AG1 #LI-Hybrid Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package. Learn more about the Hibu culture here: Culture at Hibu NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

Posted 2 weeks ago

Sales Support Representative-logo
FergusonIndianapolis, IN
Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative. Schedule: Monday through Friday 7:00 AM to 4:30 PM Responsibilities Work together with Sales associates to support customer needs by determining the best products and solutions. Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders. Coordinate deliveries on behalf of customers. Answer sales calls for general information, addressing and resolving customer concerns or questions. Ability to effectively use customer relationship management (CRM) system and phone system. Qualifications 1-3 years of sales and/or customer service experience is preferred. Exhibit strong skills for sales, including the ability to upsell. Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner. Ability to react well in a fast-paced environment & follow through on commitments. Highly motivated and customer service oriented mentality with ability to build relationships is a plus. General digital literacy including Microsoft Office. Ability to quickly learn product knowledge and processes. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! Pay Range: $18.71 - $29.92 Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Posted 3 weeks ago

A
Aramark Corp.Philadelphia, PA
Job Description The Administrative Support Worker is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker will be required to work well with customers, visitors, and employees in a professional and cheerful manner. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs Job Responsibilities Responsible for performing administrative functions including distributing mail, ordering, and stocking supplies, answering phones, and greeting visitors Assists unit management with clerical tasks in relation to accounting, payroll, receiving, and/or human resources including filing, data entry, record review and maintenance, etc. Greets customers, clients, and employees; answers inquiries or directs calls where necessary Maintain office memos and informative postings Operate technology, systems, and software such as voicemail systems, copy/scanners, personal computers, and MS Office At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Prior administrative experience preferred The ideal candidate will have a solid understanding of Microsoft applications, including but not limited to: Outlook, Word, PowerPoint, and Excel Demonstrates interpersonal and communication skills, both verbal and written Demonstrates strong interpersonal skills, accuracy, and attention to detail Requires frequent performance of repetitive motions with hands and/or arms Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Philadelphia

Posted 2 weeks ago

Part-Time Freelance Field Sales Support (Los Angeles, CA)-logo
GlossierLos Angeles, CA
Overview Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven. Be the Glossier champion by building brand awareness in Sephora accounts through high sales productivity, building relationships with in store Sephora team members and delivering exceptional client service to Sephora customers. Key Responsibilities Sales: Achieve all retail sales objectives as outlined by Glossier leadership Inspire clients and beauty advisors to fall in love with Glossier through beauty expertise, product knowledge and artist skill set Host and support FSCs and self led events Operations: Support stores with maintaining gondola and stock Demonstrate the ability to work in a fast paced environment. Follow all Sephora policies and procedures. (This includes Dress Code, as well as Cell phone use) Maintain consistent communication with RAE, providing sales results and daily store visit feedback Education & Training: Complete brand and product orientation, quarterly virtual and launch trainings Train on Glossier tips & tricks and link selling Expectations Meet or exceed weekly sales and event goals Support stores in maintaining the Glossier gondola through cleaning and stock replenishment Partner with stores to host self led events Support RAE with local trainings Drive influence through relationship building, championing new launches, events and Sephora trainings Qualifications Sephora experience is preferred but not required Passion for Glossier, sales and the beauty industry Flexibility in scheduling: holidays, weekends & evenings Strong proficiency in customer service, retail, beauty( skincare, makeup and fragrance) Excellent Verbal, written communication skills Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate's qualifications, skills, and experience. NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law. Click here to view the candidate privacy policy under FAQ's We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

Posted 2 weeks ago

Support Lead Part Time-logo
Five Below, Inc.Montgomery, AL
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Support Lead do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Direction Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILITIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 3 weeks ago

Call Center Support And Dispatch (Fulltime Telework)-logo
Lockheed Martin CorporationColorado Springs, CO
Description:We are committed to work-life balance by promoting this remote telework option. These job requirements allow the employee to work their entire schedule somewhere other than a Lockheed Martin designated office or job site. What We're Doing At Lockheed Martin Rotary and Mission Systems, we support the systems that keep missions running and people safe. Our Integrated Support Center (ISC) serves as a centralized help desk, providing 24/7 customer support and dispatch services for internal and external stakeholders. Whether it's logging critical incidents, routing calls, or supporting technical teams, our focus is simple: keep operations flowing with exceptional service and responsiveness. The Work In this Call Center Support and Dispatch role, you'll serve as a vital connection between users and the technical teams that resolve their issues. Acting as the first point of contact, you'll receive incoming calls, document and log incidents, and quickly dispatch requests to the appropriate support teams. This is a customer service-driven position in a high-volume call center environment, where professionalism, accuracy, and empathy are key. Your Daily Responsibilities Will Include: Answering incoming calls and emails with professionalism and urgency. Logging and tracking service requests and incidents with precision in our ticketing system. Escalating and dispatching more complex issues to the appropriate technical teams. Ensuring each caller receives timely, courteous, and helpful service. Following scripts and standard operating procedures to maintain quality and consistency. Identifying patterns in user requests and reporting potential service-wide issues. Contributing to team meetings and sharing feedback to improve support processes. Who We Are At Lockheed Martin, we take pride in doing what's right-for our customers, our communities, and each other. We build cutting-edge technology, but it's our people who make the real difference. We bring together innovation and integrity to solve the world's toughest challenges-and we want you to be part of that mission. Who You Are You're a strong communicator who thrives in a fast-paced, service-oriented environment. You understand that every call is a chance to solve a problem, calm a concern, or support a mission. You bring: A customer-first mindset with a friendly, professional phone demeanor Strong listening and verbal communication skills. The ability to follow structured processes and procedures precisely. Accuracy and attention to detail in data entry and documentation. A calm and composed presence, even when handling urgent or high-pressure calls. Willingness to learn and grow in a collaborative team environment. Experience in a call center, help desk, or customer service role is a plus. Why Join Us We understand that life doesn't stop at the end of a shift. That's why this role offers 100% remote telework, allowing you to work from home-all while supporting meaningful missions. We also offer an industry-leading benefits package, including: Comprehensive health and wellness coverage. Generous paid time off and holidays. Career development, tuition assistance, and certification programs. Employee recognition programs. Legal, financial, and family support services. Your work matters-and so do you. Join a company that values your contribution and empowers your growth. Lockheed Martin- We never forget who we're working for. Learn more about Lockheed Martin's Comprehensive benefits package here! Basic Qualifications: Experience with Service Central or ticket tracking system. Experience and knowledge required to provide first level call resolution on multiple computer platforms such as Microsoft Windows and UNIX applications. 1+ years Call Center/Helpdesk experience. Must be knowledgeable of and possess demonstrated experience with standard PC office applications (Microsoft Office Products- Word and Excel) and database operations. Well-developed/proficient ability to receive incoming calls and translate issues (via typing in real-time) onto the electronic help desk ticket screen. Shift work (ability to work all shifts within the 6:30 am- 6:00 pm timeframe). Desired Skills: Technical school or College preferred. Motivated individual with Computer Systems /Technical skills. Quick learner capable of following technical direction and in implementing processes and procedures. Excellent Telecommunication/Customer Service skills Attention to detail and accuracy with speed is required. Well-developed/proficient written and verbal communications skills with the ability to work in and with a varied group of people to include technical and non-technical customers, members of the engineering/management staff as well as teams assigned to related work centers. Clearance Level: None Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: Non- standard 40 hour work week as assigned by leader Pay Rate: The annual base salary range for this position in most major metropolitan areas in California and New York is $43,000 - $71,645. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $37,400 - $65,895. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Hourly/Non-Exempt Business Unit: RMS Relocation Available: No Career Area: Call Center Type: Full-Time Shift: First

Posted 1 week ago

S

Customer Services Representative /Housekeeping- Support Services - Evening Shift - Full-Time

Shirley Ryan Ability LabChicago, IL

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.1

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

pay-wall

Job Description

By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes - as we Advance Human Ability, together.

Job Description Summary

The Customer Service Representative- Support Services will serve as the first point of contact for patients, visitors, and employees who have support service needs (Housekeeping/Facilities/Bio-med). The Support Services Customer Service Representative will be responsible for dispatching and tracking all service needs, and providing follow up to ensure the needs have been met. In addition, the Support Services Customer Service Representative will be responsible for the daily monitoring and dispatching of the Bed Control System. Serves as an office clerical role, maintaining documents and providing support to the Support Services leadership team.

The Customer Service Representative- Support Services will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Customer Service Representative- Support Services will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

Job Description

The Customer Service Representative/Housekeeping- Support Services will:

  • Answers phone calls and evaluates caller needs to determine which department to appropriately dispatch.

  • Follows up to ensure all calls have been handled to the caller's satisfaction before closing out the call ticket.

  • Assists with issues regarding cleanliness, facilities and equipment

  • Tracks patient discharges and notifies EVS discharge team when rooms are ready for cleaning, tracking time stamps to ensure performance metrics are met.

  • Assists patients with all other requests and questions, and direct patient to appropriate site/staff when applicable.

  • Performs basic, and moderately complex record keeping and file maintenance tasks such as gathering and sorting file materials and identification and preparation of new files

  • Performs a wide variety of typing and word processing tasks of simple to moderately complex documents such as forms, letters, correspondence, memos, and lists.

  • Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships

  • Reports directly to the Director, Environment Services

Knowledge, Skills & Abilities Required

  • High School Diploma required. Experience in a health care field with a knowledge of health care systems preferred.

  • Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel.

  • Proficiency in keyboarding skills. Application of a variety of moderately complex PC software and office equipment (multi-line phone, metrics board, etc.)

  • Strong understanding of data entry and the ability to integrate multiple applications of hospital information systems.

  • Active listening and attention to detail.

  • Ability to engender trust with both customers and team members.

  • Strong organizational skills, including attention to detail and follow through.

  • Demonstrated problem solving and decision-making skills.

  • Ability to handle heavy call volume and stressful situations when quick action is required.

  • Strong customer service skills and experience that work well with our Customer Service Standards.

  • Effective verbal and writing communication skills.

  • Capability to identify, trouble shoot and resolve escalated customer problems including follow through to ensure customer satisfaction.

  • Ability to talk and type- Required

  • Ability to work successfully in a fast-paced work environment- Required

  • Bilingual - fluent in Spanish- A plus

Additional Responsibilities

  • Transition with first shift Customer Service Rep, Coordinator and Management team.

  • Performs general housekeeping responsibilities such as moping, dusting, vacuuming, carpet shampooing and other related duties.

  • Cleans and polishes sinks, tubs, mirrors, and similar equipment; replenishes supplies of soap, towels, toilet paper and other dispensable items.

  • Scrub and burnish floors in designated areas on a routine basis.

  • Picks up trash, empties wastebaskets and transport to designated location; cleans waste receptacles.

  • Cleans and/or chemically disinfects walls, ceilings, windows, radiators and blinds in patient rooms, hallways, and other areas.

  • Moves and arranges furniture/equipment in an orderly fashion.

  • Sets up required meeting and functional rooms.

  • Removes soiled bed linen from assigned areas; make beds with fresh linen in prescribed manner at patient discharge.

  • Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Working Conditions

  • Normal office environment with little or no exposure to dust or extreme temperature.

  • 3:00 pm- 11:30 pm

Pay and Benefits*:

Pay Range: $16.20 per hour - $26.14 per hour

Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits

  • Benefits and benefits' eligibility can vary by position. Actual compensation will vary based on applicant's experience and qualifications, as well as internal equity.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Equal Employment Opportunity

ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

pay-wall