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Overview: The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis Uniform Services operates in a very competitive environment and successful Route Sales Support Driver must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Route Sales Support Driver strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Experience: Travel Requirements: Education: High school degree or equivalent License Requirements/ Certifications: Valid driver's license

R10066631 IT Support Specialist (Open) Location: Sacramento, CA (Regional Office) - Cust. installations How will you CONTRIBUTE and GROW? Are you looking to kickstart your career in IT? Airgas offers an exciting opportunity for individuals eager to grow and develop their technical skills in a supportive environment. Join our team and become a part of the ever-evolving world of technology while contributing to our culture of excellence and innovation. We are currently seeking an IT Support Specialist to assist in maintaining our technology systems and equipment, providing essential support to end users within a dynamic Help Desk setting. Target Hourly Salary: $35 - $40 As an Entry-Level IT Support Specialist at Airgas, your responsibilities will include: Providing timely and effective technical support to end users, resolving issues related to PCs, hardware, software, and IT infrastructure. Ensuring our IT equipment, hardware, and software are up-to-date and compliant with security standards and organizational requirements. Collaborating with tier one technicians to deploy software packages, troubleshoot conflicts, and assist with computer operating systems and approved applications. Assisting in evaluating and testing new technologies, contributing to IT projects, and maintaining positive relationships with end users. Partnering with the IT Security team to support security projects and implement best practices. Staying informed about industry developments through ongoing personal growth and education. Occasional day travel within the region, with up to 10% overnight travel. ____ Are you a MATCH? A high school diploma or equivalent (relevant certifications or coursework are a plus). Basic familiarity with Microsoft operating systems. An eagerness to learn and adapt to new technologies. Knowledge, Skills, and Abilities: Strong customer service skills with a proactive problem-solving approach. Ability to work under pressure, both independently and as part of a team, while meeting deadlines effectively. Basic technical knowledge, including familiarity with Windows Operating Systems. Willingness to expand your knowledge of technical concepts and gain experience in areas such as DNS, DHCP, WINS, TCP/IP, VoIP, and Internet/Intranet concepts. An understanding of basic Telephony, LAN, and WAN concepts. Effective communication skills, with the ability to present technical information to non-technical audiences. Strong organizational skills, time management abilities, and a willingness to learn through personal development opportunities. A positive attitude and willingness to travel as required. ____ We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children. _ ____ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _ ____ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _ ____ California Privacy Notice

Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment. Appropriately handling all customer issues including troubleshooting and providing feedback to the customer. He/she must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities. It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to initiate and track the service activation process. Must be aware of bulk provisioning process. Supports customers per the details contained in the customer maintenance and support contracts. Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues. Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team. Analyze and debug CSG product applications Ensures CSG Support Tool is always updated with the latest ticket details. Delivers product installations according to internal procedures. Assist direct line manager with reporting on KPIs and team progress Escalates opportunities and/or issues according to established procedures Performs Application Health Check Works on performance issues Works in different business times and on-call 24hs / 7 days Shift work, stand by support and working on weeknights/weekends/public holidays is required Ad-hoc occasional travel to customer sites Resource should have 2-4 years of work experience in software industry and application support experience Degree or Diploma in Information Technology; Computer Science, Engineering Sound knowledge on Billing and Rating Good knowledge of Telecommunication environment and customer services procedures Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Shell, Perl, Python, SOAP, REST, Tuxedo, XML Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas e.g., Oracle database, RedHat Linux or Unix OS, etc. Customer facing skills to perform on-site support for customers who have purchased the services Experience in Incident/Problem/Change/Knowledge Management Experience in Automation Frameworks would be a plus Experience with CI/CD tools including Jenkins. ITIL accreditation will be an advantage Works well within a team environment Able to communicate effectively to convey and clarify information Good written and verbal communication skills Able to communicate in English (Advanced) and one additional language is preferred Location(s): IN.Bangalore.Office

Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Job Description: Under the general direction of the Division Manager of Residential Services, with specific supervision from the House Manager, is responsible for the provision of support, personal assistance, training, and quality care to people with intellectual disabilities residing in a community group home. Schedule Details: Various PT Shifts Location:East Petersburg, Secane, Boothwyn, Lancaster, Ridley Park, and Wallingford, all in Pennsylvania. Program: Residential Habilitative Program Pay Rate: $16+/hr Job Duties: Assist persons served in reaching their goals of becoming more independent Act as a positive role model for persons served Provide guidance, instruction, coaching, and support, in accordance with individual plans Engage individuals in beneficial programs and activities Transport and accompany individuals into the community for appointments and outings Directly assist with personal care as needed Assist with meal preparation and routine homemaking duties Assume responsibility for the safety of the person served including medical/medication needs Apply approved behavior plans and intervention strategies as/if needed Complete records and reports; collect data according to Agency policy Minimum Requirements: Education: High school diploma or equivalent Experience: None required Licensure/Certifications: None Required Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities And More! Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers . Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles. #cpa610

Nexus Family Healing is actively hiring mental health Youth Support Professionals for the Southeast Regional Crisis Center (SERCC) in Rochester, MN! In this role, you will support and reinforce the therapeutic treatment plan of clients by providing guidance, assistance, and direction to clients in their daily living activities and scheduled therapeutic activities. This is an exciting opportunity for an individual who is passionate about mission-driven work while aligning communities and regional partners to provide the right kind of care for individuals experiencing mental health crises across southeast Minnesota. Looking for Full Time (around 30 hours a week), 1st shift schedule is 7:00am-3:30pm with rotating weekends. Schedule & Pay: 1st shift: 7am-3:30pm. $19.00 per hour Full time, .75 FTE Nexus' Comprehensive Benefits Include: Four weeks paid time off (PTO) in the first year of employment Multiple options for health insurance coverage No-cost life insurance Short/long-term disability insurance 401k match NEW - Talkspace Therapy Benefit for the whole family NEW - Hinge Health Benefit for the whole family NEW - Carrot Fertility Benefit Tuition assistance and training opportunities Advancement pathways and internal promotion And much more! Responsibilities: Provide mentorship and supervision of client daily activities and behavior according to established guidelines and procedures. Participate with coworkers as a team on implementation of treatment plans and therapeutic services. Demonstrate an acceptance and respectfulness toward diversity concerning commonalities and differences such as gender, race, age, culture, ethnicity, class, religion, disability and gender identity. Ensure client safety and collaborate with coworkers to maintain an environment that is positive, respectful, clean and therapeutic. Plan and participate in client activities. Remain cognizant of individual client phases, privileges, restrictions and adapt interactions accordingly. Ensure compliance with all safety policies and procedures involving living areas, buildings, campus grounds and while attending off-campus activities. Work effectively with clients' families/support networks to reinforce positive family partnerships; Follows established protocols in the use of family engagement and involvement techniques. Maintain appropriate boundaries in all interaction and contact with clients. Hours 3pm-11:30pm with rotating weekends Qualifications: High School diploma or GED required. Minimum 21 years of age. Valid Driver's License Must meet state regulating agency and Corporate driving requirements. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The job requires extended periods of sitting and standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith. Our ICARE Values: Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern Agility: Exhibiting flexibility and adapting quickly Responsiveness: Being quick, positive, and accurate Excellence: Demonstrating quality results that surpass ordinary standards APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives - including your own! Keywords: "Trauma-Informed Care", "Residential Treatment", "Direct Care Professional", "Direct support", "Youth Support Professional", "Mental Health", "Children's Mental Health", "Social Work", "Social Services" "Psychology", "Overnight Shift" "Youth Care" "Counseling" "Community" "QMHA", "QMHP", "social justice", "LGBTQ safe", "mission-driven", "caring career", "behavioral health" #LI-Onsite

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our Atlanta office. Description: We are seeking an IT Support Specialist to join our team. This is an exciting opportunity to work in a dynamic, fast-paced environment and contribute to the continued growth and success of our Firm. The IT Support Specialist will be responsible for providing hands-on technical support to attorneys and staff, ensuring timely resolution of hardware, software, and network-related issues. This on-site position supports all PCs, phones, AV equipment, IT peripherals, and IT infrastructure within the office. The role reports directly to the IT Support Manager. Key Responsibilities Include: Support all PCs, phones, IT peripherals and IT infrastructure in the office. Document work in IT incident ticketing system thoroughly. Provide support to incidents that are escalated from IT Technicians or the Service Desk. Provide technical support during events, conferences and meetings, on site and off site as needed. Support office administration activities, projects and priorities as assigned. Participate with internal IT groups during projects and activities. Respond to power, HVAC, network and other outages, planned and unplanned in the office. Special projects and duties as assigned. Qualifications: 3+ years Corporate Environment. 3+ years Technical Support Experience. Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word. Experience supporting and troubleshooting Cisco VoIP phone and voicemail system. Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams. Experience using and supporting Apple and Android mobile devices and OSes. Experience configuring and supporting printers and multifunction devices. Experience using ServiceNow to log IT Incidents. Network troubleshooting knowledge. General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.). Experience supporting and troubleshooting audio-visual equipment. Strong customer service orientation, with a can-do attitude and follow-through skills. Possess analytical and problem-solving skills. Work well with others in a team environment requiring minimal supervision. Strong overall written and oral communication skills. Ability to effectively contribute to project documentation. Ability to contribute and positively impact internal specialty support team or a major project. Capable of traveling for business and working in different H&K sites independently. Capable of lifting and moving equipment weighing as much as 50 lbs. Ability to work onsite at H&K offices. Minimum Education: Bachelor's degree IT Certifications (ITIL Foundations, A+, etc….) or demonstrated equivalent experience Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents. Benefits may vary by position and office. Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.

Who We Are: At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community. Challenge Unlimited is driven by its core values: community, helpfulness, abilities, leadership, learning, ethics, innovation, growth, and effective outcomes. It is these values that have powered Challenge Unlimited to its success and has helped over 600 disabled individuals find meaningful work across all of our locations. Position Summary: We're seeking someone who is wanting to make a difference in someone's life as a Direct Support Professional (DSP) at Residential Options in Belleville, IL. Individuals with intellectual and developmental disabilities need people in their lives who provide them with assistance and instruction on completing tasks most people take for granted. The people who provide this help and training are called Direct Support Professionals, or DSPs. At Residential Options, our DSPs work in residential settings helping our clients learn new skills, reach life goals, and turn houses into homes. No experience! No Problem! We provide all the PAID training needed to provide the best care. Shift: Part-Time, 3:00pm - 11:00pm Salary:$19.00 per hour Location: Belleville/Fairview Job Duties: Train, supervise, and assist Residents on completing Activity of Daily Living (ADL) skills. Assist Residents by completing cleaning, laundry, cooking, and administering proper dose and timing of medications to Residents. Assist Residents with bathing, hygiene, and toileting when a Resident is not capable of completing independently. Perform tasks necessary to maintain a safe living and working environment (i.e. cleaning, shoveling walks, etc.) Provide active treatment services as outlined in each Resident's plan, and as assigned by the Residential Site Manager (RSM). Ensure adherence to daily activity schedules. Daily document services provided, progress, behaviors, and incidents in the Resident files. Comply with MRO billing procedures as indicated in Resident's plan. Communicate individual Resident concerns and needs to the RSM. Participate in staffing meetings as requested by the RSM. Communicate safety concerns to RSM. Requirements: High School Diploma or G.E.D. Pass a criminal/ child abuse & neglect background check. Motor Vehicle background check. Experience with people with developmental disabilities (DD) or mental illness (MI) is helpful but not required. Must be at least 21 years of age and have a valid driver's license. CPR, 1st Aid, Crisis Prevention Institute (CPI) and DSP training provided by the company must be successfully completed within the first 4 months and annually thereafter to be certified and maintain position. Able to use a computer. Must pass state required CASAS 8th grade literacy assessment prior to employment. Benefits: Paid Time Off Short Term & Long-Term Disability All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Come join our life-changing team building hope, resilience, and well-being as a DSP Lead! Location:Milaca Compensation: $17.25/hour 2 Positions Available! Schedules: 40 hr/wk: Tu-F & every other Sa/Su 7a-3p 40 hr/wk: M & Th 2p-9p; Tu & W 4p-10p; & every other Sa/Su 8a-10p Responsible for the supervision and support of persons with developmental and/or mental disabilities in a group home setting and acts as an informal leader on the team. Essential Duties and Responsibilities: Promotes and assists in the development of a safe, wholesome, orderly, and therapeutic living environment for the residents. Provides and participates in recreational, educational, and social activities that meet resident's physical, intellectual, and social needs. Provides life skills training. Drives residents to activities in the organization's van as needed. Provides medication administration to program participants. Assists with menu planning, and grocery shopping. Assists with staff scheduling. Assists with everyday household needs. Observes, reports, and documents resident behaviors and actions. Effectively and professionally communicates with all members of the treatment team, program participant families, and other outside professionals. Participate and moderate program group meetings. Provide a healthy and appropriate model for residents to emulate. Assures proper medical care is provided as needed by residents. Assists with medical appointments. Assists with staff training. Respond appropriately, as prescribed by program, to crisis situations as they occur. Understand and apply principles, as determined by program, of behavior management. Know, understand, and follow program and organizational policies, rules and procedures Display proficiency working with staff and residents of different cultural and/or gender backgrounds. Assures program participant privacy is maintained by being knowledgeable and following HIPAA privacy and security regulations. Covering direct care shifts as needed for essential coverage which may result in possible overtime. Must be able to work regularly scheduled working hours, typically evenings and weekends. Other duties as assigned. Job Highlights: Medical, Dental & Vision Insurance 403(b) Retirement Plan HSA & FSA Programs Employer Paid Life Insurance, Short-Term/Long-Term Disability Quality training, continuing career education and leadership programs Paid Time Off (Vacation, Holiday & Sick Days) Education/Experience: High School diploma or GED with 3 or more full time years of related work experience (6,000 hours) Or any diploma related to Human Services with 2 or more full time years of related work experience (4,000 hours) Or an AA or BA related to Human Services with 1 or more full time years of related work experience (2,000 hours) Or a minimum of 6 months or more of exemplary performance as a VOA DSP Other Requirements: Ability to communicate effectively, both orally and in writing. Ability to work with a diverse population of individuals by using tact, diplomacy, and flexibility. Utilize basic reasoning skills including analytical, creative problem solving, decision making, independent judgment, and negotiating/mediating. Basic medical care experience. Crisis intervention techniques. Valid driver's license with a good driving record. At all times dress in a manner that is functional, clean, and appropriate. The Disability Services division is dedicated to promoting self-sufficiency, independence and active community engagement for individuals with developmental disabilities of any age. Support services may be provided in the consumer's home, in their local community, or in a residential setting. Volunteers of America Minnesota and Wisconsin is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896, we have helped people gain self-reliance, dignity and hope.

The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover period, lasting between 4-8-weeks. As temporary assistance for property Turnover, you will help us to provide a seamless move-out and move-in experience for our residents. Responsibilities: Performs miscellaneous maintenance duties as assigned by the manager including but not limited to painting, minor drywall repairs, replacing batteries, light bulbs, blinds and doors, caulking, power washing, trash removal and furniture removal/install. Participates in apartment inspections and assist in documentation of overall unit condition. Performs light housekeeping duties. Helps to keep grounds clean and free of debris and trash. May also perform general administrative assistance including but not limited to opening, closing and maintaining the office, clubhouse and amenities, maintaining office organization and file structure, logging and retrieving customer packages. Qualifications: All-in attitude and an eagerness to help in a variety of capacities! Good communication skills and a strong customer service mindset. Willing and able to lift and move equipment, trash bags, and other miscellaneous items both indoors and outdoors. Frequent physical movement is expected. Must be 18 years of age or older by date of start. Working Environment and Physical Demands: Extensive mobility including the ability to lift 100 lbs. as necessary, as well as ability to kneel, crouch, crawl and climb to reach items in need of repair Must be able to stand for long periods of time (8 hours or more per day) to perform the following physical activities: bending, climbing step ladders, lifting, carrying, grasping, gripping, turning, reaching above shoulders, pushing and pulling, climbing stairs; stooping and squat kneel. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

As a Senior Customer Support Specialist, you will be a crucial part of our team, providing first-line support to our customers. You will ensure a seamless support experience, helping our customers navigate their needs with efficiency and empathy. This role involves directly addressing technical, product, account, and billing inquiries and creating efficiencies to help scale our Customer Support Model. Reporting to the Senior Manager, Customer Success, this is a full time, remote position with occasional travel required. What you will do: Resolve inquiries and escalations related to all aspects of Spring Health's customer lifecycle, including functionality, member experience, implementation, billing, account changes, technical support, and feedback. Develop and implement efficiencies within the support model, such as setting up macros in ZenDesk. Build and maintain a comprehensive customer knowledge base to facilitate self-service and reduce dependency on direct support. Work closely with other departments to resolve complex issues and answer customer questions, ensuring cohesive and comprehensive support solutions. Monitor and ensure quick responses to customer inquiries within the agreed-upon service level agreements to maintain high customer satisfaction. Document standard operating procedures (SOPs) for all support tasks and processes. Train and onboard future support specialists to ensure consistency and quality in customer support. Actively collect and analyze customer feedback continuously to enhance tools and processes. Collaborate with other teams to improve the overall customer experience. Proactively identify opportunities to enhance the customer experience through support and mitigate churn risks. Leverage technology and automation to streamline processes and optimize customer interactions. What success looks like: Ticket Resolution Time: 100% First response within 24 hours and 95% full resolution adherence to internal SLAs by request type. Customer Satisfaction (CSAT) Score: Maintain a CSAT of 90% or higher on support interactions Documentation Quality & Knowledge Base Contributions: Regularly contribute to internal/external documentation (e.g., 4-6 macro updates or articles per quarter). Escalation Rate: Maintain an escalation rate below 5% of total tickets. Process Improvement Initiatives: Lead or contribute to at least 1 process improvement or tool optimization per quarter. What you'll bring: 5+ years experience in Customer Support, Customer Success, Account Management, Relationship Management, preferably in a technology or health-related industry Strong technical acumen with the ability to quickly learn and master new software Excellent communication skills, capable of handling complex customer inquiries and providing clear, effective solutions Demonstrated ability to work collaboratively with cross-functional teams Deeply cares about customer interactions, the voice of the customer and understands how customers can elevate the brand Results and data-driven mentality, with a bias for speed and action Thrives in the ever-changing world of a fast-growing company What we'd love to see: You have worked in the HR Benefits or Healthcare space and have worked closely with HR and Benefits leaders Proven track record of creating and implementing support processes that scale Experience with ZenDesk or similar customer support software. Knowledge of building and maintaining customer self-service tools and resources. You have a demonstrated passion for, and understanding of, mental illness and broader U.S. healthcare system The target base salary range for this position is $86,000 - $106,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes.

User Support Specialist Employment Type:Full-Time, Mid Entry Level /p> Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Assist users with various IT-related troubles Install and maintain USAO hardware and software Physically move IT equipment Administer user accounts Monitor and diagnose IT systems Actively use trouble tickets to follow issues Training district users Tracking IT equipment Qualifications: Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communication skills required. Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $59,084.48 - $75,965.76 a year

Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule Shifts Vary

Legal Support Specialist Employment Type:Full-Time, Experienced /p> Department: Legal Services CGS is seeking an experienced Legal Support Specialist to provide high level administrative, clerical, and legal support for a large global law firm. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Maintains legal files (both paper & electronic), organizes and files documents in designated order, as well as prepares, keyboards, enters, proofreads and processes legal and administrative correspondence Processes time entry, opens new matters, drafts engagement letters and audits responses, makes travel arrangements, processes reimbursement expenses, maintains calendar, collates information, writes reports, prepares agendas, reviews and prepares of billing invoices, and other administrative duties, as needed by the department Manages phone lines for supported attorneys, fields calls and conveys messages as necessary Communicates with clients and agencies Updates information and uploads documents into an immigration case management system Manages document deliveries and tracks final executed documentation Assists with overflow work and performs additional duties and responsibilities as assigned Qualifications: Bachelor's Degree or equivalent experience is preferred Minimum 5 years of experience working in an Immigration law practice strongly preferred Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document management and other office technologies Previous experience with INSZoom is a plus Exceptional computer skills with the ability to learn new software applications quickly Ideally, you will also have Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs Strong attention to detail, organizational skills and ability to manage time effectively Excellent interpersonal skills, communication skills and the ability to collaborate well in a team Position also requires the ability to work under pressure to meet strict deadlines Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $75,000 - $100,000 a year

THE WORK: Work as a Physical Security Systems Specialist Support in New York. Experience brand-new security technologies in a dynamic environment at Ripple Labs Inc. Grow your career and develop your skills. WHAT YOU'LL DO: Provide management and administrative support for Ripple security systems, including access control, CCTV, and intrusion systems. Design, configure, commission, and document support for security projects. Provide project management and technical support for both on-site and remote projects. Deliver technical support for end users, system administrators, and service support technicians. Triage and resolve Tier2-level issues through collaboration and resourceful problem-solving. Document issues and resolutions for trend analysis and knowledge sharing. Advance sophisticated issues to vendors or senior engineering support as needed. Maintain outstanding customer focus and happiness by responding promptly to security support team issues. Manage system requirements and configurations for Avigilon supporting security systems. Build and maintain support documentation for ongoing and new security projects. Assist in training and developing standard operating procedures (SOPs). Audit security systems for adherence to global SOPs, identify vulnerabilities, and ensure effective system use. WHAT YOU'LL BRING: Minimum 2 years of physical security experience. College degree or relevant coursework in computer science (or equivalent experience). 2+ years of technical experience with security systems technology, including CCTV, access control, and intrusion detection. Desired experience with IP intercom, analytics, and perimeter security. Strong IP networking skills. Basic field troubleshooting techniques for low voltage systems. Extensive knowledge of Windows operating systems and GSuite. Excellent communication skills, both verbal and written. Assertive, self-starter with a strong sense of urgency. Outstanding integrity and customer-service skills. Strong organizational skills with outstanding attention to detail. Great teammate with a positive attitude. Independent individual with strong problem-solving abilities, who thinks critically and creatively. Willingness to travel as needed for remote office support. Ability to work outside regular business hours to support global teams. Scripting/software development experience is a plus.

SUMMARY/JOB PURPOSE: The Senior Executive Support Specialist is a valued member of a dynamic team focused on providing world-class IT service. We are seeking someone with deep experience providing technical support to senior executive staff, who possesses the top notch people and technical skills needed to support our VIPs. This person will bring a positive attitude, strong technical background, confidence, and expertise to their role, providing executives with the peace of mind that their technology issues will be resolved quickly, accurately, and expertly. They will be a key player in ensuring our VIPs have the strong technology support they need to drive the business and company mission forward. This role will be on-site 5 days/week at the Exelixis Alameda office due to the nature of the work being done. ESSENTIAL DUTIES AND RESPONSIBILITIES: Providing direct client-side, phone and remote support to VIPs who are experiencing hardware, operating system, connectivity, or application issues Taking full ownership of VIP incidents, leading them to resolution directly or by engagement with other IT teams Proactively managing the hardware and software setups of all VIPs, performing upgrades, and continually anticipating their technology needs Providing technical support with conference room AV, web conferencing, and video equipment for VIP conferences and meetings Maintaining awareness and knowledge of changes and policies that may affect VIP hardware and/or software usage Establishing best practices for VIP support, acting as a mentor and role model to junior staff in the areas of attitude, customer service, and professionalism Adeptly communicating technical information to both technical and non-technical users Assisting in resolving escalated and/or complex Mac or PC issues across the team as needed Handling special IT projects across the department as needed SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities EDUCATION / EXPERIENCE / KNOWLEDGE & SKILLS: Education: Bachelor's degree in related discipline and five years of related experience; or Master's degree in related discipline and three years of related experience; or Equivalent combination of education and experience Technical certification may be required Experience: Proven experience providing desktop support to executives / VIPs Experience troubleshooting a broad range of complex technical issues on Macs, PCs, Mobile devices, and Tablets, and across a wide array of applications Experience acting as a mentor and role model to junior staff Experience handling high pressure and sensitive situations with professionalism Experience prioritizing numerous tasks and completing them within time constraints Experience working independently with minimal supervision Experience in the pharmaceutical and biotech industries is a plus Knowledge / Skills: Ability to exhibit a positive, professional attitude and work collaboratively and seamlessly with colleagues Superb communication skills, able to behave with tact and diplomacy at all times Outstanding interpersonal skills, customer service skills, and discretion Advanced knowledge of Macs, PCs, Tablets and Mobile devices Broad knowledge of application support, including MS Office, Teams, and SharePoint Familiarity with and ability to troubleshoot a wide array of varying technologies Excellent organizational and prioritization skills Ability to work independently and with little supervision Willingness to occasionally work after hours to support VIP staff WORKING CONDITIONS: Environment: primarily working indoors in an office environment May require occasional travel to support VIPs #LI-EZ1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The base pay range for this position is $96,000 - $137,500 annually. The base pay range may take into account the candidate's geographic region, which will adjust the pay depending on the specific work location. The base pay offered will take into account the candidate's geographic region, job-related knowledge, skills, experience and internal equity, among other factors. In addition to the base salary, as part of our Total Rewards program, Exelixis offers comprehensive employee benefits package, including a 401k plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Employees are also eligible for a discretionary annual bonus program, or if field sales staff, a sales-based incentive plan. Exelixis also offers employees the opportunity to purchase company stock, and receive long-term incentives, 15 accrued vacation days in their first year, 17 paid holidays including a company-wide winter shutdown in December, and up to 10 sick days throughout the calendar year. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Support Specialist, you will be joining an outstanding Technical Support team. You will provide front line support that focuses on in-office, email and chat support worldwide. Effective troubleshooting and the ability to find solutions quickly will be foundational to your role. Your ability to own problems from end to end and work to root-cause will be key to your success. You're someone whose curiosity drives them to learn new technologies quickly and supports their peers through complex issues. You are a person that loves fixing problems and gains fulfillment in helping others solve their technology challenges, no matter how small or unique. Core Responsibilities Troubleshoot and solve issues ranging from hardware, software, networking and mobile support tickets Install, configure and maintain Windows and Mac workstations Support new user setup including new hire training Provide in-office walk-up support in a fast paced environment Create and maintain documentation of SOP and self help support materials What We Value Excellent interpersonal communication and customer service skills Proactive collaboration with the larger IT organization to identify potential large scale problems Motivation and ability to work as part of a distributed team Excellent time management and multi-tasking skills Actively maintain knowledge of the latest technology, and industry trends Willingness to participate in on-call rotation What We Require 2+ years of experience in providing desktop/help desk support Salary The estimated salary range for this position is estimated to be $50,000 - $60,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus, and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives. Our benefits aim to promote health and wellbeing across all areas of Palantirians' lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies. Benefits Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance Employees are automatically covered by Palantir's basic life, AD&D and disability insurance Commuter benefits Take what you need paid time off, not accrual based 2 weeks paid time off built into the end of each year (subject to team and business needs) 10 paid holidays throughout the calendar year Supportive leave of absence program including time off for military service and medical events Paid leave for new parents and subsidized back-up care for all parents Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation Stipend to help with expenses that come with a new child Employees can enroll in Palantir's 401k plan Life at Palantir We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.

Direct Support Professional (DSP) - Marshall Co. Adult Services Location: Bremen, IN, USA Hourly Rate: $17.18 - $19.00 (including a $1.82 weekend shift differential) Type: Full-Time Job Summary: Are you passionate about supporting individuals with disabilities? Join Cardinal Services as a Direct Support Professional (DSP) and help individuals with intellectual or developmental disabilities enhance their socialization and independent living skills. DSPs play a crucial role in assisting individuals to become active participants in their communities by leveraging their strengths, interests, and abilities. This position involves providing support in various settings, which may include personal care, daily living activities, job coaching, skill development, advocacy, and communication assistance, all aimed at helping individuals achieve their personal goals. Key Responsibilities: Assist individuals with daily living skills such as budgeting, cooking, and personal hygiene. Support individuals in participating in activities at home and within the community. Implement and document program plans as directed by the Residential or Community Living Manager. Qualifications: A genuine desire to make a positive impact in the lives of others. Supportive personality with a strong work ethic. No previous experience required; we offer comprehensive training. Valid driver's license and current auto insurance. Ability to safely transport individuals and work in a Human Services setting with favorable background screens. Schedule & Benefits: Flexible and traditional work schedules available for full or part-time positions. Opportunity to work three days a week with full-time benefits if available for one day on the weekend. Excellent benefits package for full-time (30 hours) employees, including: Medical Insurance (Employee, Child, or Family) Dental and Vision Insurance Company-paid Life Insurance and Long-Term Disability Voluntary Life Insurance Employee Assistance Program (EAP) Retirement Plan Vacation, Sick and Personal Time Employee Referral Bonus Holiday Pay Flexible Scheduling Paid Training and Continued Education Opportunities Advancement Opportunities Tuition Assistance EEO/ADA Compliant To learn more about Cardinal Services and to apply online, visit our website at www.cardinalservices.org. Join us in making a meaningful impact! Apply today.

Title: Mid-Level Enterprise Architecture Support Specialist KBR is seeking a Mid-Level Enterprise Architecture Engineer to support our customer in Chantilly, VA delivering mission-critical capabilities that enable them plan and execute intelligence-gathering missions from overhead systems and process the resulting collected data into useful information distributed to IC and DoD users. KBR is seeking a person to deliver technical assistance to the Enterprise Architect Engineer in executing responsibilities for providing: oversight and guidance of the definition of Enterprise Architecture needs and capabilities in collaboration with other directorates and offices as well as Mission Partners, the Intelligence Community, and the Department of Defense; and facilitation and guidance of appropriate joint Community Enterprise Architecture development efforts in collaboration with directorates and offices and Mission Partners to inform unity of effort planning and end-to-end capability delivery. Responsibilities: Support development and management of strategic communications. Experience and expertise in utilizing software frameworks, and Agile software acquisition techniques, such as Scaled Agile Frameworks for Enterprise (SAFE) Knowledge and experience with GEOINT and SIGINT collection platforms and data is essential. Develop enterprise outreach materials, conduct outreach, and support outreach activities. Developing strategic communication positions on architecture-related topics and products, formulating organization task requests, and recommending improvements to architecture-related efforts and processes Support relevant joint architecting routine and ad hoc forums; to include development of agendas and objectives, coordination of meetings, attendees, and logistics, and development and processing of minutes and actions Drafting, reviewing, and update briefings, point papers, position papers, reports, and other communications Required Qualifications: TS SCI w/ CI Poly Bachelors degree 5+ Years IC Experience Desired Qualifications: STEM Degree NRO Experience Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Cirrus Aircraft's Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet, the world's first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System (CAPS) - the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com. Job Summary Customer Support Representatives (CSR's) are among the first Cirrus employees a customer or partner will communicate with when they have an issue or question about their aircraft, so making a great first impression and promptly responding to their needs is essential to maintain brand loyalty and satisfaction. The FSR will assist partners, owners and pilots with maintenance, warranty questions and concerns, maintenance coordination, scheduling, and operational questions as needed. The CSR will also coordinate AOG support, parts, and repairs to return an aircraft to service as soon as possible. You will provide warranty authorizations within the policy guidelines of Cirrus Aircraft and its vendors and have the authority to make decisions outside of policy in the interest of customer satisfaction. Customer & Field support is provided primarily by email and telephone. Additional duties such as support of maintenance training dept. or AOG dispatch maybe assigned when appropriate and needed. Duties and Responsibilities/Essential Functions Be the primary customer service & technical support liaison between other departments within Cirrus or its customers, partners or vendors. Support and promote company & department directives with a positive attitude. Be able to give and receive candid and helpful feedback; willing to cooperate, consider, and work with others in the department and across the organization with positive attitude. Remain flexible and dynamic, able to adapt to different roles and expectations regularly. Support the regional team that you report too when needed / assigned by CSD. Remain flexible. Support on call (after hours) rotating schedule, answer calls, support customers as needed on nights and weekends. Prioritize and respond to phone and email requests for support in a timely manner. Be a liaison for customer communications while coordinating internal and external support and logistics to resolve issues as quickly as possible. Evaluate and provide warranty authorizations outside of normal policies when appropriate. Practice the "Cirrus Service Essentials" with all customer interactions. Assume ownership from start to finish of a case. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Bachelor's degree or 4 years in a customer service-focused workplace (or combination of education and experience to equal 4 years) Positive attitude and ability to translate that to customers and partners in high stress environments. Ability to demonstrate high levels of flexibility to adapt to daily changes or adjusted job roles as needed. Ability to demonstrate sound judgement and effective communication skills (written and verbal). Ability to effectively manage stress, including competing work demands and multiple projects at the same time. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Drives Results: Consistently achieves results, even under tough circumstances. Ensures Accountability: Holds self and others accountable to meet commitments. Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Interpersonal Savvy: Relates openly and comfortably with diverse groups of people. Being Resilient: Rebounds from setbacks and adversity when facing difficult situations. Our Benefits: Cirrus provides a range of exciting benefits, including: 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting. Employer-Paid Coverages: Group term life, short- and long-term disability insurance. Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options. Free Health Tracking: With rewards for meeting health goals. Generous PTO: 120 + hours accrued within the first year. Employee Referral Bonus: For referring talented candidates. Career Development: Tuition reimbursement and professional growth opportunities. Exclusive Discounts: Access to partner and marketplace discounts. Community & Engagement: Company and employee clubs at various locations. Please note this comp range is reflected in the Duluth, MN ONLY Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.