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N logo
Neighborly BrandsWaco, TX
Audit Support Specialist Are you looking for a place where you can bring your strong attention to detail , communication skills , and dependability to ensure franchise compliance and facilitate smooth audit processes? Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As an Audit Support Specialist on the Franchise Audit team, a typical day for you will include: Provide administrative and operational support to the franchise audit team, including communication with internal and external stakeholders. Compile, analyze, and verify data to assess compliance with franchise agreements. Coordinate compliance audits with franchise owners and external auditors. Utilize databases and software (Microsoft Suite, FranConnect, Great Plains) to gather and securely share information required for audits. Conduct follow-up communications to ensure timely compliance and resolution of outstanding issues. Track audit progress in the Task Management System and provide status updates to the Audit Manager. Maintain confidentiality when handling sensitive documents and information. Bring your skills and be inspired to achieve success. (Required qualifications) Experience: 1 year of business administrative or related experience. Familiarity with Microsoft Dynamics, FranConnect, Smart Compliance, and Great Plains preferred. Skills: Proven experience building relationships Strong written and verbal communication skills. Excellent interpersonal abilities. High attention to detail and accuracy. Critical thinking and problem-solving skills. Dependability and integrity. Persistence and adaptability. Proficiency with technology systems. Positive attitude. Sense of humor. Education: High School Diploma or General Education Degree (GED) required. Schedule / in-office requirements: Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home. Our office locations are: 500 E John Carpenter Fwy, Irving, TX 1010 N University Parks Drive, Waco, TX Bring your goals and be enabled to reach them. Competitive Pay: Commensurate with experience Schedule: Full-time, Monday- Friday, 8 AM - 5 PM local time zone Benefits: Check out our benefits offerings here: Neighborly Benefits Financial Benefits: Equity and bonus opportunities Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. Not the right opportunity for you? Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: Neighborly- USA Shared Services

Posted 30+ days ago

Tory Burch logo
Tory BurchTroy, MI
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love- Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Occasional overnight travel may be required Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable- We change before we have to Entrepreneurial- We own it Collaborative- There's no "I" in Tory Client & Brand Focused- We put ourselves in Tory's shoes Live the Values- We show up for each other Functional Expertise- We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is - . Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Posted 30+ days ago

Culture Amp logo
Culture AmpSan Francisco, CA

$72,000 - $82,000 / year

Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com. Please note, candidates should be able to work from our San Francisco office up to 1-2 days a week. About the role: As a Product Support Specialist at Culture Amp, you'll play a vital role in our global team, ensuring customers have a seamless and personalized experience with our platform. You'll combine your expertise in customer support, technical knowledge, and curiosity to guide users through our product, troubleshoot unexpected challenges, and provide solutions that align with our culture-first approach. Your ability to investigate issues and offer thoughtful guidance will be key in empowering our customers to get the most out of Culture Amp. What you'll do: Serve as the first point of contact for our global customers that reach out to us via our support channels (email, chat, video conference) Answer all questions related to the Culture Amp platform and escalate when necessary Educate and empower our customers to be better Culture Amp users and become People Geeks Serve as an internal resource for all departments and help them be successful - this might look like responding to "quick questions" in Slack or even joining a virtual meeting to serve as the product expert Be responsible for ensuring that customer data is handled securely - we are gatekeepers and manage internal requests for access to accounts Be a customer advocate by providing feedback to the product and engineering team on improving the platform to better solve our customers' challenges What you'll bring: Culture Amp is seeking a self-motivated, dynamic and resourceful individual to join our amazing team as a Product Support Specialist. We are looking for a quick learner who thrives in a fast-paced environment, seamlessly adapts to new processes, and is eager to continue a career within Product Support. If you're motivated by challenge, passionate about assisting customers, and want to make an impact in the world of work, we'd love to hear from you! What you'll need: The minimum qualifications for this role are… 3+ years of experience in high-velocity technical support for a SaaS product Experience using help desk systems (Intercom, Zendesk, Freshdesk, etc.) as your primary tool in previous roles Demonstrated expertise in resourceful problem-solving, creative troubleshooting, and investigative questioning techniques Additionally, these preferred qualifications would indicate a particularly strong candidate… Strong technical understanding of how email, SSO, and SFTP work Ability to explain technical issues in simplified terms Natural curiosity: always looking for opportunities to learn, grow and give/receive feedback Ability to maneuver through ambiguous situations with a positive attitude For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. Base Salary Range (US) $72,000-$82,000 USD We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success Programs, coaching, and budgets to help you thrive personally and professionally Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work Team budgets dedicated to team building activities and connection Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time Extended year-end breaks: An extended refresh period at the end of year Excellent parental leave and in work support program available from day 1 of joining Culture Amp 5 Social Impact Days a year to make a positive impact on the community outside of work MacBooks for you to do your best & a work from home office budget to spend on setting up your home office Medical insurance coverage for you and your family (Available for US & UK only) Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here. Please keep reading... Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience! If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process-and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions. If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

Posted 3 weeks ago

W logo
Welltower, IncDallas, TX
WELLTOWER - REIMAGINE REAL ESTATE WITH US Welltower, now the world's largest real estate company by market capitalization, is continuing to grow at an exciting pace! At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra: The only easy day was yesterday. We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team. SUMMARY The Senior Tax Accountant will be primarily responsible for supporting worldwide income tax accounting matters (U.S., Canada, and UK). This includes supporting the monthly income tax provision process, taxable income estimates, and tax accounting matters related to acquisitions and dispositions. KEY RESPONSIBILITIES Prepare and review monthly and annual income tax provisions in accordance with ASC 740, including valuation allowances for loss entities. Calculate and maintain effective tax rate calculations and update the Company's external reporting (10-K and 10-Q income tax footnotes). Handle income tax accounting matters related to acquisitions and dispositions, including opening deferred balances and US GAAP adjustments. Support the adoption and process build-out of the OneStream tax provision environment. Enhance the tax provision process by improving reporting and control environments. Assist with taxable income estimates and tax provision processes within Fund structures, including monthly reconciliations and variance reporting for income tax accounts. Apply understanding of international taxes, with emphasis on Canada, UK, and IFRS 102. Collaborate with other departments to resolve issues and provide insights on tax accounting matters. Take a hands-on approach to managing multiple priorities in a fast-paced, dynamic environment while maintaining accuracy, organization, and attention to detail. Communicate effectively with internal and external stakeholders, including presenting findings, preparing reports, and providing analytical support. Demonstrate adaptability, self-motivation, and professionalism in all aspects of work, with a willingness to coach and develop team members in the future. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. TRAVEL Some out of area and overnight travel may be expected. MINIMUM REQUIREMENTS Bachelor's degree in Accounting, Finance, or related discipline; CPA license strongly preferred. Minimum of 3 years in corporate or public tax with expertise in ASC 740 Strong working knowledge of accounting and general ledger systems Proficiency in Excel and OneStream or other related tax software. Basic knowledge of real estate taxation preferred. Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position. WHAT WE OFFER Competitive Base Salary + Annual Bonus Generous Paid Time Off and Holidays Employee Stock Purchase Program - purchase shares at a 15% discount Employer-matching 401(k) Program + Profit Sharing Program Student Debt Program - we'll contribute up to $10,000 towards your student loans! Tuition Assistance Program Comprehensive and progressive Medical/Dental/Vision options Professional Growth And much more! https://welltower.com/newsroom/careers/ ABOUT WELLTOWER Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors - our North Star. Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

Posted 30+ days ago

Youth Consultation Services logo
Youth Consultation ServicesPaterson, NJ
Dedicated. Compassionate. Inspiring. Rewarding. These are just some of the words to describe what it's like working at YCS. YCS employees are devoted professionals who have a passion for helping children, adolescents and adults. Do you share the same qualities? Sawtelle Thomas Program in Paterson, NJ provides residential care for adults with intellectual and/or developmental disabilities in a group home setting. The program is currently hiring for a Personal Assistant. Personal Assistants are expected to have a unique sensitivity to recognize and appropriately respond to clients who may have evidenced difficulties. Provide quality daily care (personal hygiene, housekeeping, meal preparation, and other related tasks) to ensure the health and safety of clients in the residence and community. Duties and Responsibilities Include: Assist clients in meeting their individual goals and objectives as defined in their Individual Habilitation Plan. Dependent on client's IHP, teach/support the client with the following: bath, toilet, change adult absorbent underwear and linens, grooming and dressing, and self-administration of medication. Demonstrate a basic understanding of medications, purpose and side effects. Demonstrate proper body mechanics and mobility transfer technique to prevent injuries. De-escalate potential crisis situations and if necessary be prepared to control client physically. Keep accurate and timely records. Job Requirements: High school degree or equivalent Valid driver's license Experience working with developmental disabilities preferred YCS provides a competitive compensation package. Benefits for full-time employees include: Medical, Dental, and Vision Paid time off Life insurance / disability benefits/ health and wellness programs 403 (B) savings and investment plans Potential public service loan forgiveness Shifts Available Part Time, On-call

Posted 30+ days ago

Vestis logo
VestisChicago, IL

$26+ / hour

Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide. Overview: The Route Sales Support (RSS) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and a successful Route Sales Support Driver must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Route Sales Support Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation Manage daily route independently to ensure accurate and timely delivery of product Loads/unloads product per company policies, procedures, and guidelines Review invoices daily for complete and accurate information and make corrections as needed Meet sales goals and promotes overall route growth to enhance profitability Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers Monitor customer feedback and handle customer issues in a prompt and courteous manner Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record Customer service experience with a wide variety of consistent customer contact Strong math and basic computer skills Demonstrated experience selling services/products and generating new business preferred Excellent customer service and verbal communication skills required Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements/Physical Requirements: Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Education: High school degree or equivalent License Requirements/ Certifications: Valid Driver's License Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 40 hours of vacation, 48 hours paid sick time every year. Employees will also receive 5 paid holidays throughout the calendar year. Compensation: The hourly rate for this position is $26.15, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Location:Chicago, IL 60609, USA

Posted 1 week ago

KBI Biopharma logo
KBI BiopharmaDurham, NC
At KBI Biopharma, we are advancing science and accelerating breakthroughs. As a global leader in biopharmaceutical development and manufacturing, we empower life science companies to bring new medicines and vaccines to the world faster. Explore your potential at KBI, where innovation meets impact. Position Summary: The Quality Systems team is responsible for establishing and continuously improving the Quality Management System (QMS) that supports the site and Global Compliance activities ensuring systems and business processes are robust, effective, and efficient to comply with required regulations, policies, and guidelines governing the manufacture and holding of materials for our company. The Quality Systems departments goal is support of the site teams to achieve a culture of ongoing regulatory readiness and sustained compliance that delivers safe, pure and effect materials to our clinical and commercial clients. The Senior Quality Assurance Specialist- Client Support is a key Individual Contributor and client projects leader on the Quality Systems team, serving as the Quality-to-Quality client liaison. The incumbent collaborates closely with counterparts throughout the Quality team, supporting processes required to ensure compliance with internal quality documents, regulatory requirements, and cGMP for early and late phase clinical and commercial manufacturing. The incumbent will be responsible for providing support for such activities as product release, deviation, complaint and supplier investigation and closure and facilitating associated collaborations. Additionally, the incumbent will support the compilation, analyzing and reporting of associated metrics. The role requires routine interactions with all functions supporting the external network, including interaction with functions across the company's global network. This role is an onsite hybrid role, working a schedule Monday through Friday between the hours of 8:00 am- 5:00 pm. Responsibilities: Serves as QA facilitator for the Quality aspect of client projects: accountable as the Quality lead, actions coordinator and delegate for the site client project team, joint QA and related meetings. Provides interface between KBI Quality and client regarding batch status, Quality metrics, and Quality issues impacting batch disposition and disposition timeline. Communicates client concerns to KBI teams; facilitates discussions as necessary to resolve client issues. Escalates issues to leadership as needed. Interfaces with the PMO team to ensure Quality topics are addressed. Supports Batch disposition, fully executing the disposition process as needed. Supports audit / inspection readiness of the site. Participates in regulatory and other quality/compliance report-outs; reviews client audit outcomes to ensure appropriate corrective actions are implemented as assigned. Works with Global Compliance to support Client Audits Supports Deviation Management activities by participating in investigational meetings, activities, writing and approving investigation as needed. Assists with compiling, reviewing/ approving Quality Systems and Compliance documentation and reports. Demonstrates knowledge of Quality Systems and functions supporting drug or related FDA governed manufacturing obtained from professional Quality roles. Includes a balance of, from such areas as Supplier Quality Assurance, Compliance, Audits/Inspections, Shop Floor Support, Batch / Material release, Quality document control, review and approval, Validation, QC, Deviations, audit support. Demonstrated ability to keep Project Leads, such as PMs and team members, informed of the status of assigned work. Ability to determine where escalation is necessary. Capability of being flexible as required tasks change and maintain productivity. Requirements: BS/BA Degree in Science or Engineering relevant to the pharmaceutical / Life Science or related industries AS/AA acceptable with 5-7 years of relevant experience as described below. Minimum 5 years prior experience in the Pharmaceutical/Biotechnology industry with a thorough knowledge of Quality Systems, Quality Assurance, and Quality Operations including solid knowledge of global GMP Quality and Regulatory requirements. Minimum of 2 years of previous experience in QA and in a Client-Facing QA or Project Management role Ability to communicate in customer-facing forums to progress issues and obtain positive results. Ability to work professionally with others and facilitate positive interdepartmental interactions with a diverse group of people. Includes ability to navigate conflict to achieve deliverables and drive to targeted outcomes, as well as to resolve differing perspectives with effective negotiation. Listens and is attentive to others' ideas and contributions. Demonstrated ability to be a strong, dependable team-player, yet effective at advancing assignments and projects independently. Voluntarily communicates needs and suggestions clearly and effectively. Demonstrated strong attention to detail and effective investigation, problem solving, and organizational skills. Ability to properly prioritize tasks and manage time effectively. Proactive approach to drive tasks to completion. Excellent written and verbal communication skills. Ability to read, write, and proofread technical documents, investigations, regulatory documents, etc. Ability to compile and analyze data and information from multiple sources Ability to perform basic calculations and data assessment, simple statistics, graphing, plotting data Minimum intermediate proficiency with of Microsoft Office Excel, Word, PowerPoint (Microsoft365). Intermediate proficiency with ERP and QMS systems required, such as SAP, TrackWise, and LIMS p Ability to sit for extended periods of time. Ability to work on site in a manufacturing environment periodically. KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary. I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

Posted 30+ days ago

I logo
Independent Case ManagementFairfield Bay, AR
Primary Duties and Responsibilities Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion Help customer achieve agreed-upon goals to improve quality of life and integration into the community Provide written daily updates of each shift's activities using an online platform Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials Perform other duties as assigned Key Competencies Quality decision making Effective communication Superior problem solving Interpersonal effectiveness Receptive to feedback Positive work ethic Instills trust Administrative effectiveness General Requirements for All ICM Employees Understands and endorses ICM's mission and vision Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed Understands and complies with all HIPAA regulations Maintains a clean and orderly work environment Must have a high school diploma or equivalent (some positions require additional education) Maintains prompt and regular attendance Work Schedule

Posted 30+ days ago

Puget Sound Energy logo
Puget Sound EnergyBellevue, WA

$79,200 - $131,700 / year

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE's New Product Development team is looking for qualified candidates to fill an open Senior Business Support Analyst position! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Are you passionate about leveraging data to shape the future of innovative clean energy offerings? Puget Sound Energy is seeking a dynamic Senior Business Support Analyst to join our team and play a pivotal role in advancing our Products & Services, including our Transportation Electrification, Renewable Energy, and Battery Storage programs. As a key member of our team, you'll transform complex data into actionable insights that drive strategic decision-making and directly contribute to PSE's mission of being our customers' clean energy partner of choice. The Senior Business Support Analyst is responsible for the evaluative, quantitative, and qualitative analysis in support of business needs and requirements. This role is responsible for technical support (troubleshooting, maintenance, and enhancements) and consultation for a variety of database systems used throughout the department. The Senior Business Support Analyst upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities, and promotes and supports a culture of total safety. The individual in this role demonstrates a commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct, as well as ensures duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities Uses advanced analytics and/or statistical methods to study and analyze available data and determine trends, root causes, metrics, leading and lagging indicators. Responsible for analyzing, trending, forecasting, and/or tracking business unit/program performance and data statistics. Responsible for maintainance, enhancement and development of querying techniques used to effectively, consistently and accurately derive reports and data. Develops metrics and on-going analysis. Assesses current practices and develops new modeling approaches, tools and processes. Communicates analytical methods, assumptions, and results with key stakeholders to allow for effective data-driven decisions in line with business goals. Leads project teams on various, related projects/initiatives, as well as business case documentation. Develops and applies process improvement methodologies to business process and procedures. Responsible for application maintenance, upgrades, troubleshooting, and training for internal and external stakeholders when necessary. Responsible to coordinate system implementations and testing as required. Performs other duties as assigned Minimum Qualifications Associate's degree in business, economics, finance, or related, and 5 years quantitative/qualitative analysis; or equivalent combination of education and/or work experience. Experience working with relational database sytems (querying, analysis, reporting). Solid written, interpersonal, and group communication skills. Experience using a variety of business applications and analysis tools such as Access, Visio, PowerPoint, Excel, statistical software, SAP Business Warehouse, SAP modules, and Cognos. Excellent problem solving skills. Project management skills. Ability to understand and explain technical concepts. Excellent writing, communication and customer service skills. Strong time management and organizational skills. Experience in providing guidance and direction to lower staff. Ability to take initiative and work both independently and as part of a team to accomplish objectives. Desired Qualifications Bachelor's degree in related field. Experience leading teams. 7 years utility-related experience. Related business-specific experience may include: Advanced relational database experience (MS Access, SQL, Oracle). Experience performing advanced statistical analyses (such as predictive analytics, regression forecasting, data visualization and/or survival analytics). Experience with CSEE Systems (CSY, CIS, CMS). Experience in Crystal Reports and Adobe Acrobat Pro. Programming language (Visual Basic, SQL, VB.NET, HTML). Knowledge of rate-making process. Familiarity with SAP, BI, PACE, PowerBI, PowerClerk. Process documentation and improvement experience. Additional Information At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package. The pay range for this position is $79,200.00 - $131,700.00, and this position is eligible for annual goals based incentive bonuses. PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com). Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017. Nearest Major Market: Seattle Nearest Secondary Market: Bellevue

Posted 5 days ago

CACI International Inc. logo
CACI International Inc.Mclean, VA

$43,500 - $86,900 / year

Administrative Support Officer Job Category: Administration Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Local What you'll get to do: The Administrative Support Officer will provide comprehensive support expertise to customers across the organization, managing moderately complex to complex specialized customer requirements. This position requires maintaining relationships with key stakeholders. The role requires adaptability, problem-solving skills, and the ability to work with minimal supervision in a dynamic environment. Candidates should possess strong verbal and written communication skills and demonstrate initiative based on general guidance. Physical requirements may include handling items weighing up to 50 pounds. Key Responsibilities: Customer Support Management: Serve as the primary point of contact for specialized customer requests, managing end-to-end support processes. Develop and maintain effective working relationships across the customer communities. Provide guidance and instruction to customers on specialized support functions. Resolve complex customer issues by integrating multiple disciplines, utilizing creative problem-solving to meet customer requirements. Prioritize and manage high volumes of transactions, ensuring adherence to specific regulations. Process Improvement & Quality Assurance: Apply critical thinking to address non-routine cases, working closely with colleagues to develop effective solutions. Analyze data and trends to improve workflow efficiency and service quality. Support the development and facilitation of training sessions for customers on assigned work unit's processes and policies. Identify areas for process improvement and recommend changes to enhance customer satisfaction and operational effectiveness. Office Management & Documentation: Manage the intake, processing, and deconfliction of various forms and authorization memos in a time-sensitive environment. Collaborate with others to ensure compliance with regulations, policies, and procedures. Organize and maintain electronic and physical files for easy retrieval, ensuring adherence to record-keeping standards. Draft, review, and edit documents, including reports and official correspondence, ensuring clarity and professionalism. Physical Requirements: Physical requirements may include handling items weighing up to 50 pounds. Qualifications: Clearance: TS/SCI with Polygraph Experience: Minimum of five year's of experience in administrative roles, preferably within the federal sectors. Higher level of education can supplement a year of work experience Education: HS Diploma Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to quickly develop expertise in Sponsor-specific processes and protocols. Skills: Strong organizational, communication, and multitasking skills with an ability to prioritize tasks. Ability to assess information from multiple sources and develop actionable recommendations. Experience managing project schedules and deliverables. Ability to work with minimal oversight, receiving general guidance from more senior team members or staff. This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $43,500-$86,900 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 30+ days ago

F logo
First Horizon Corp.Charlotte, NC
Location: On site in New Orleans, LA, Birmingham, AL, Charlotte, NC, Raleigh, NC, Memphis, TN, Nashville, TN, Houston, TX, Dallas, TX, or Miami, FL Job Summary: The DocuSign Business Analyst supports the DocuSign Product Owner in enhancing, implementing, and supporting DocuSign solutions across the bank. This role acts as a liaison between line of business partners, technology teams, vendors, and management to elicit requirements and deliver solutions that improve the client and associate experience. Key Responsibilities: Collaborate with the Product Owner to define and prioritize business requirements for strategic projects, product enhancements, and production support related to DocuSign. Elicit, document, and validate business and functional requirements by engaging stakeholders and translating business needs into detailed specifications. Develop user stories and acceptance criteria and participate in Agile ceremonies, including daily standups, sprint planning, and retrospectives. Coordinate with Quality Assurance to plan and support testing of DocuSign implementations, enhancements, and issue resolution. Work with the Product Owner and vendor partners to monitor product enhancements, evaluate software releases, and address support cases. Identify and document process improvement opportunities, and assess potential solutions for fit with both business and technology needs. Participate in deployment, testing, and implementation of DocuSign releases, monitoring for successful delivery and adoption. Manage and triage support tickets, analyze issues, and drive resolution in partnership with technical teams and vendors. Provide training and support to DocuSign users, assisting with adoption and ongoing improvement efforts. Qualifications Bachelor's degree in Business, Information Technology, or related field preferred. Experience as a Business Analyst or similar role, ideally with exposure to DocuSign or comparable digital workflow platforms. Strong communication skills, with experience in facilitating meetings and documenting requirements. Understanding of Agile methodologies and experience with user story writing. Ability to build relationships across business functions, technology teams, and vendor partners. Strong organizational skills and attention to detail. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefit Highlights Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Posted 6 days ago

Caterpillar logo
CaterpillarPeoria, IL

$110,520 - $179,640 / year

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: The Onboarding team at Cat Digital is seeking a dedicated individual to provide comprehensive support to customers and dealers regarding product implementation, customization, inquiries, and issue resolution. As a member of the product management team for Customer Admin Tool and Registration.cat.com, you will collaborate closely with digital product teams, dealer representatives, and engineering support teams to address concerns and contribute to the ongoing improvement of our web-based products used for customer registration and access to digital applications. What you will Do: Collaborate with the digital call center, tiers 1,2 & 3 support teams, as well as product management, to promptly resolve issues and ensure a high-quality product. Participates in analysis of customer and dealer identified issues or problems which may require changes to software, procedures, or documentation. Assists with implementing new products, new releases and software upgrades. Responds to inquiries and requests from clients. Develop processes and materials that improve the use or maintenance of our digital solutions. Lead the collection and reporting on product quality metrics including availability and incident resolution. What You Will Have: Effective Communications: Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Customer Support Policies, Standards and Procedures: Working knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions. Software Product Technical Knowledge: Extensive knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products. Considerations for Top Candidates: Working knowledge of JIRA and Azure DevOps (formerly VSTS), Confluence Knowledge of Caterpillar business and dealership operations preferred Advance knowledge of Excel, MS PowerPoint, and MS Project Working knowledge of SQL and Snowflake are desirable Additional Information: This position will have the option to be based out of our Chicago, IL; Peoria, IL or Denver, CO offices. #LI #BI (used to post on Built In Chicago) What You Will Get: Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us. About Caterpillar Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Summary Pay Range: $110,520.00 - $179,640.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement These benefits also apply to part-time employees Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: December 10, 2025 - December 16, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.

Posted 5 days ago

Applied Materials logo
Applied MaterialsChandler, AZ

$23 - $31 / hour

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $23.00 - $31.35 Location: Chandler,AZ You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Performs standard Tier I procedures including wafer measurement. Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed. Disassembles, cleans and rebuilds kits as part of kit management quality. Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Able to diagnose and resolve basic technical problems. Strives to perform BKM's. Uses knowledge management systems. Follows all IP guidelines. Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations. Complies with all safety procedures and consistently demonstrates safety as a value. Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. Functional Knowledge Has developed analytical skills and application of scientific methods to perform a variety of activities Business Expertise Has good understanding of how the team integrates with others Leadership Has no supervisory responsibilities Problem Solving Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods Impact Impacts the quality of own work Interpersonal Skills Uses communication skills to exchange of information Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Posted 5 days ago

T logo
TruBlue Home Service AllyCarmel, IN
Benefits: Bonus based on performance Flexible schedule Free uniforms Opportunity for advancement Training & development We are seeking a reliable and proactive individual to join our team and provide essential support across various operational areas. This dynamic role is ideal for a "jack-of-all-trades" who thrives in a fast-paced environment and enjoys a diverse range of tasks. You will be instrumental in ensuring smooth daily operations, from general duties and local deliveries to assisting with special projects. Candidate will ideally have access to truck/van for material deliveries. Candidate must be able to lift 50+ lbs. All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office."

Posted 30+ days ago

T logo
TransMedics Group, Inc.New York City, NY
Job Description: Position Summary The Clinical Support Specialist plays a vital role in supporting the TransMedics Organ Care System (OCS) program. Following extensive training, this position provides clinical and operational support to ensure the safe maintenance, optimization, and transport of donor organs for transplantation. The role requires travel to transplant centers and operational hubs, supporting OCS Specialists and ensuring consistent adherence to TransMedics protocols, policies, and quality standards. Key Responsibilities: Clinical & Technical Support Travel to transplant centers (primarily local or regional but may vary) to provide coverage and relief to OCS Specialists on extended cases. Maintain and optimize procured organs on the OCS in accordance with TransMedics' clinical protocols. Operate the OCS console and perform technical tasks including: Organ assessment and monitoring Blood sampling and i-STAT operation Medication administration to the OCS module Gas tank exchange Final organ flush and facilitation of organ transfer off the OCS Communicate effectively with internal and external clinical teams throughout all stages of transport and support. Operational Support. Dispose of used OCS modules, clean and prepare OCS consoles for subsequent cases. Return OCS consoles to the hub and complete all post-case documentation accurately and promptly. Participate in hub operations as requested, including receiving deliveries and supporting logistics. Scheduling & Availability Participate in on-call rotation for approximately fifteen 24-hour shifts per month (including holidays and weekends). Once assigned to a case, remain available to support operations for a minimum of 16 hours before rest. Perform additional TransMedics duties as assigned. Management Responsibilities: This position does not have supervisory responsibilities. Physical Requirements: Must be able to lift/pull/push up to 75 pounds and safely navigate aircraft stairs with equipment, comply with TransMedics' medical screening and vaccination requirements and able to stand, walk, and perform repetitive tasks during extended case coverage. The company provides legally required accommodations where possible; however, as on-site hospital access is essential for this position, some accommodations may not be feasible without creating undue burden. Minimum Qualifications: Associate Degree in Nursing (ADN), or certification as an EMT, CMA, or equivalent combination of education and experience. Strong organizational, problem-solving, and critical-thinking skills. Excellent interpersonal and communication skills with the ability to collaborate effectively across teams. Ability to perform calmly and professionally in high-pressure clinical environments. Flexibility to work nights, weekends, and holidays as needed. Demonstrated adaptability, dependability, and a proactive attitude toward achieving company goals. Preferred Qualifications: Two (2) or more years of experience as an Associate Nurse, EMT, or Certified Medical Assistant. Every Organ Wasted is a Life Not Saved. TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients' lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health. Maximize your potential at TransMedics, Inc. www.TransMedics.com Employee Benefit: Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA Dental Vision Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Short Term Disability Long Term Disability 401K Plan Pet insurance Employee Stock Purchase Plan TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.

Posted 1 week ago

Tekmetric logo
TekmetricHouston, TX
About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. What You'll Do In this role, you lead our Customer Support department with the goal of driving successful outcomes and long term customer satisfaction. You know what it takes to provide world-class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates) You will be responsible for: Maintain best in class SLA's for customer support communication channels, including phone, chat, and email Establish quarterly strategy and corresponding KPIs, prioritize work and monitor team performance Drive operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score) and with less resources. Manage critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships. Gather results, analysis, quality control metrics, client feedback, questions, audit results and other forms of output in order to monitor, manage and implement additional training and support services as required to ensure the highest quality of services to the customer. Work collaboratively with internal stakeholders such as product, sales, and other departments along with external partners to build customer success programs for new product offerings. Partner cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget. Lead collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved What You'll Bring You are a proven, empathetic and dynamic leader that motives those around you. You will combine business acumen, executive presence and exceptional leadership skills, and a pursuit of quality and delivery excellence. You enjoy a fast paced environment where technology change and innovation are constant. 5+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment. Expertise in customer service operations, processes, and infrastructure in support. Experience in addressing customer needs by leveraging AI tools. Ability to gain deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction. Experience successfully recruiting, building, training, and promoting world class teammates. Excellent collaboration skills and team focus. Clear understanding of core drivers of Customer Success. Candidates must be local to Houston; this is a hybrid work model The Tekmetric Way At Tekmetric, we're building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast as a team, remain curious, and take full ownership of our results - no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and value honest feedback as a tool for growth, you'll feel right at home here. We're direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, challenge assumptions (even your manager's), and push for better outcomes. This is a place for builders, not bystanders. Success here requires focus, follow-through, and a willingness to roll up your sleeves - but, if you're motivated by meaningful work and real results, the experience is deeply rewarding. You'll join a team that cares about the work, supports one another, and isn't afraid to take smart risks to achieve bold goals. If that fires you up rather than intimidates you - we can't wait to meet you! Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life-with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we're invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Posted 30+ days ago

CareBridge logo
CareBridgeRaleigh, NC
#HealthyBlueCareTogetherCFSP Placement Support Coordinator $2,500 SIGN ON BONUS We are partnering with North Carolina DHHS to operationalize a statewide Medicaid Plan designed to support Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system so that they receive seamless, integrated, and coordinated health care. Within the Children and Families Specialty Plan (CFSP), and regardless of where a member lives, they will have access to the same basic benefits and services, including Physical health, Behavioral health, Pharmacy, Intellectual/Developmental Disabilities (I/DD) services, long term services and supports, Unmet health-related resource needs, and Integrated care management. We envision a North Carolina where all children and families thrive in safe, stable, and nurturing homes. North Carolina residency is required! Location: We are currently seeking people throughout the State of North Carolina in the following DSS Regions: Region 1 counties: Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Madison, Polk, Swain, Transylvania, Yancey, Macon, Jackson, Mitchell. Region 2 counties: Alexander, Alleghany, Ashe, Avery, Burke, Caldwell, Catawba, Cleveland, Gaston, Iredell, Lincoln, McDowell, Rutherford, Watauga, Wilkes. Region 3 counties: Alamance, Caswell, Chatham, Davidson, Davie, Durham, Forsyth, Guilford, Orange, Person, Randolph, Rockingham, Stokes, Surry, Yadkin. Region 4 counties: Anson, Cabarrus, Harnett, Hoke, Lee, Mecklenburg, Montgomery, Moore, Richmond, Robeson, Rowan, Scotland, Stanly, Union. Region 5 counties: Edgecombe, Franklin, Granville, Halifax, Johnston, Nash, Northampton, Pitt, Vance, Wake, Warren, Wayne, Wilson, Greene. Region 6 counties: Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Perquimans, and Sampson Region 7 counties: Beaufort, Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Hyde, Martin, Pasquotank, Perquimans, Tyrrell, and Washington. Travel within your assigned DSS Region is required. When you are not in the field, you will work virtually from your home. These roles are statewide field-based and requires you to interact with patients, members, or providers in person four to five days per week. This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Placement Support Coordinator plays a critical role in the Foster Care team by ensuring that children are placed in appropriate and caring foster homes. This role requires excellent communication skills, empathy, and a strong sense of responsibility to match children with the most suitable foster families. The coordinator works closely with case managers, foster families, and other stakeholders to facilitate placements and provide ongoing support. How you will make an impact: Perform case management telephonically and/or through home visits within the scope of licensure for special programs like Foster Care. Assess and identify appropriate foster home placements considering each child's specific needs and circumstances. Develop comprehensive care plans to address objectives and goals identified during assessments. Facilitate pre-placement visits and introductions to help children and families transition smoothly. Coordinate with internal and external resources to meet the integrated (physical and behavioral) whole person care needs of the member. Maintain strong relationships with foster families, providing support and guidance throughout the placement process. Support members' access to appropriate quality and cost-effective care, modifying plans as needed. Maintain accurate records of placements and communications following organizational and legal requirements. For the State of North Carolina, in accordance with federal/state law, scope of practice regulations or contract, the requirements are: Requires an active and current license as an LCSW, LCMHC, LPA, LMFT, or RN issued by the state of North Carolina. Requires a MS/MA in social work, counseling, or a related behavioral health field, or a degree in nursing. Requires three (3) years of experience providing care management, case management, or care coordination to individuals served by the child welfare system. Preferred: Previous experience in foster care, social work, or related fields is strongly preferred. Strong understanding of the foster care system and child welfare policies is strongly preferred. Excellent interpersonal and communication skills, with an ability to work collaboratively is strongly preferred. Proficiency in Microsoft Office Suite and experience with child welfare databases is strongly preferred. Empathy, compassion, and a strong commitment to child welfare is strongly preferred. We are unable to accommodate LCSW-A, LCMHC-A or any other associate level licenses #HealthyBlueCareTogetherCFSP Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 30+ days ago

iRhythm Technologies logo
iRhythm TechnologiesSan Francisco, CA

$27 - $34 / hour

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Job Description "Boldly innovating to create trusted solutions that detect, predict, and prevent disease." Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm's employees and the mission of the company. We are better together, embrace change, and help one another. We are Thinking Bigger and Moving Faster. iRhythm is currently seeking a Clinician Support Agent to join our dynamic team at our San Francisco, CA locations/Hybrid. This is for days, evenings, or night shift positions. We thrive in a fast-paced and collaborative work environment, driven by our passion for delivering innovations that enhance healthcare quality and improve patient experience. We are inviting like-minded individuals to contribute to our mission and join our team today! What You Will be Doing As the Clinician Support Liaison for our accounts and patients, your role will involve the following responsibilities: Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations. Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required. Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information. Utilize clinical case management ticket systems to respond, act, and update case status. Verify process notification MDN criteria and ensure completeness of reports. Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians). Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases. Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices. Maintain compliance with job-specific proficiency requirements. Undertake other duties as assigned. What We Need to See An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry. At least two days a week of in-office attendance at our San Francisco CA IDTF. This is subject to change per business need. Able to work alternating weekends and shifts. Prior experience in a healthcare environment, preferably in EKG interpretation. Proficiency in medical terminology. Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word. Strong verbal and written communication skills. Flexibility and adaptability to handle a fast-paced, growth-oriented company environment. Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions. Positive attitude and team player Successful completion of new hire training requirements Knowledge of medical terminology specific to Cardiology Able to be CCT certified within 120 days of hire (maximum 3 attempts) Demonstrated interest and desire to learn rhythm analysis and interpretation Ways to Stand Out Excellent attention to detail Positive attitude and team player Ability to use critical thinking skills Solution-minded with independent thinking and sound judgment skills. Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients. Why iRhythm? Collaborative & Supportive Team: Join a passionate group of professionals committed to making a positive impact on patient care. Growth & Learning: Take advantage of opportunities to further develop your skills in ECG interpretation and cardiac care. Hybrid Flexibility: Work remotely while staying connected with your team in a flexible work environment. Mission-Driven: Contribute to innovations that improve the quality of healthcare and the patient experience. What's In It For You This is a regular full-time position with a competitive compensation package, and excellent benefits including medical, dental, and vision insurance (all of which start on your first day), health savings account employer contributions (when enrolled in a high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer: Emotional health support for you and your loved ones Legal/financial / identity theft/ pet and child referral assistance Paid parental leave, paid holidays, travel assistance for personal trips, and PTO iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, an unlimited amount of Linked In Learning classes and so much more. #LI-JR1 #LI-Remote Location: San Francisco Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $26.92 - $33.65 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Posted 30+ days ago

Upstate Cerebral Palsy logo
Upstate Cerebral PalsyUtica, NY
Pay $21.00 The Direct Support Professional (DSP) is responsible to implement each individualized plan, attend to personal care needs, oversee the health, safety and well-being of the people we support, keep nurses advised, participate in Agency activities, transport and accompany people we support on activities in the community, assist in daily housekeeping and other facility-related duties and maintain documentation in either or both the residential and/or day habilitation / community habilitation/ school age program site. Join the Upstate Caring Partners Team as a Direct Support Professional- Earn up to $19.00/hour! Upstate Caring Partners is looking for energetic and motivated staff to work with individuals with disabilities to help them achieve their goals! The DSP provides care, support, and assists residents with activities of daily living. Full-time, part-time, and weekend only opportunities exist. Valid NYS Driver's License required. No previous experience needed - we provide paid training! Starting pay $21.00/hour! BENEFITS Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off. Comprehensive Health/Dental/Vision Direct Deposit Flexible Spending Account (FSA) Retirement Plan 403(b) Life Insurance Voluntary Benefits Employee Assistance Program (EAP) Generous PTO Plans (Sick, Vacation and Employee Leave) Tuition Reimbursement Service Awards Employee Appreciation Events Employee Discounts Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org To access a copy of the job description Click Here- DSP Level II

Posted 30+ days ago

V logo
VOYA Financial Inc.Windsor, CT

$139,110 - $173,890 / year

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage- Apply Now Position Summary: Voya is seeking a IT Service Management (ITSM) Director to join the ITSM team. This individual must be a self-starter, extremely customer focus and pay close attention to detail. This candidate must enjoy working in a fast paced and complex environment. Demonstrated communication, problem solving and resource management skills are a must. The ITSM Director is accountable for managing multiple Service Management processes and large process initiatives. The ITSM Director will also interface with customers leveraging sound internal consulting skills to gather process requirements, access process design and adoption and identify continuous improvement opportunities. Additionally they interact with Senior IT leadership to identify process concerns, collaborate of improvements and communicate changes to the larger IT audience. The ITSM Director has strong written and verbal skills and is able to communicate with practitioner level individuals through senior leadership on the IT and Business side. The Director is responsible for assisting ITSM leadership with establishing and maintaining a roadmap for the ITSM disciplines. Additionally, the Director will help the ITSM team delivery capabilities and enhancements in support of the roadmap deliverables. The candidate will have an extensive knowledge of ITIL Foundation and ITSM processes. The ITSM Director is responsible for establishing solutions to address business needs related to Service Management processes. The resource will collaborate with customers, vendor partners and other Voya IT areas to develop and implement solutions. Responsibilities: Lead the organization in adoption and operationalization of ITIL based processes leveraging ITSM best practices Understand and review Process Architecture Designs and ensure delivery of ITIL process solutions for key Service Management areas Define associated policies and standards to be employed with process solutions Develop and support integrated process roadmap with interfaced processes. Responsible for understanding the interfaces between their process and other processes or sub-processes. Works closely with other process owners and sub-owners to optimize the integration of their process with other processes. Responsible for defining process service levels derived from customer requirements and measurement of the process against those service levels. Monthly, quarterly and yearly validation of process service levels with customers to ensure consistent alignment. Conducts periodic operational reviews with management to review process performance, explain gaps and develop and execute plans to close them. Manage enterprise initiatives and Technology Services projects on an as need basis Champion integration between IT Service Management processes, ensuring end-end integration Facilitate requirements gathering discussions with stakeholders. Interact with both technical resources and customers to identify and document business requirements. Transform business requirements into process specifications Manage and oversee process activities from creation and improvements, through process design and organizational impact & change management to implementation Workflow analysis and identification of problem solving and service improvement opportunities Interface with Service Now reporting team to define and document the appropriate service performance reports that will assist the IT Service Management team Perform process assessments ensuring effectiveness, efficiency, adaptability and continuous improvement. Participate in periodic audits to ensure processes comply to policy and standards Facilitate user training including the creation of training material Other duties as assigned Knowledge & Experience: ITIL Foundation Certified (at a minimum) Advanced ITIL certification in processes under primary management 10+ years of experience with ITIL processes Demonstrated success in project execution with involvement in multiple major projects Ability to draw from knowledge of multidisciplinary practices to achieve desired outcomes Working knowledge of all aspects of IT including, Operations, Infrastructure and Applications Ability to assess cost, benefits and viability of proposed solutions #LI-ND1 Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $139,110 - $173,890 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan - with generous company matching contributions (up to 6%) Voya Retirement Plan - employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time- 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Posted 6 days ago

N logo

Audit Support Specialist

Neighborly BrandsWaco, TX

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Job Description

Audit Support Specialist

Are you looking for a place where you can bring your strong attention to detail , communication skills , and dependability to ensure franchise compliance and facilitate smooth audit processes?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As an Audit Support Specialist on the Franchise Audit team, a typical day for you will include:

  • Provide administrative and operational support to the franchise audit team, including communication with internal and external stakeholders.

  • Compile, analyze, and verify data to assess compliance with franchise agreements.

  • Coordinate compliance audits with franchise owners and external auditors.

  • Utilize databases and software (Microsoft Suite, FranConnect, Great Plains) to gather and securely share information required for audits.

  • Conduct follow-up communications to ensure timely compliance and resolution of outstanding issues.

  • Track audit progress in the Task Management System and provide status updates to the Audit Manager.

  • Maintain confidentiality when handling sensitive documents and information.

Bring your skills and be inspired to achieve success.

(Required qualifications)

  • Experience:

  • 1 year of business administrative or related experience.

  • Familiarity with Microsoft Dynamics, FranConnect, Smart Compliance, and Great Plains preferred.

  • Skills:

  • Proven experience building relationships

  • Strong written and verbal communication skills.

  • Excellent interpersonal abilities.

  • High attention to detail and accuracy.

  • Critical thinking and problem-solving skills.

  • Dependability and integrity.

  • Persistence and adaptability.

  • Proficiency with technology systems.

  • Positive attitude.

  • Sense of humor.

  • Education: High School Diploma or General Education Degree (GED) required.

  • Schedule / in-office requirements:

  • Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.

  • Our office locations are:

  • 500 E John Carpenter Fwy, Irving, TX

  • 1010 N University Parks Drive, Waco, TX

Bring your goals and be enabled to reach them.

  • Competitive Pay: Commensurate with experience

  • Schedule: Full-time, Monday- Friday, 8 AM - 5 PM local time zone

  • Benefits: Check out our benefits offerings here: Neighborly Benefits

  • Financial Benefits: Equity and bonus opportunities

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Neighborly- USA Shared Services

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