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Senior User Support Specialist-logo
Senior User Support Specialist
Contact Government ServicesWilliamsport, PA
Senior User Support Specialist Employment Type:Full Time, Senior-level /p> Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. 4+ years demonstrated ability to set up and disable Zoom.gov accounts. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). Demonstrated ability to resolve issues with Zoom. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: Must have an undergraduate degree. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. Must be a US Citizen upfront. Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $56,696.64 - $72,895.68 a year

Posted 30+ days ago

Regional Field Support Service Manager - Northern Region-logo
Regional Field Support Service Manager - Northern Region
Timberland PartnersMinneapolis, MN
We are looking for a Regional Field Support Service Manager to help across the northern region at our properties in the following states: MN, ND, IA, NE, MI, and OH . As the Regional Field Support Service Manager, you are responsible in aiding all general maintenance of various apartment communities. This includes routine and preventive maintenance, turnover maintenance, and other duties to maintain the properties. Perks: Health Insurance (Company Paid Option), Dental, and Vision Company Paid Life Insurance Short Term Disability 401K with Company Match Health Savings Account (HSA) & Flexible Spending Account (FSA) Company Paid Long Term Disability Rent Discount Paid Time Off and Paid Holidays Career Development Program & Advancement Opportunities Educational Assistance Referral Bonus Program Various Vendor Discounts such as Verizon, Sherwin-Williams, and more Employee Assistance Program (EAP) One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward! Schedule: Traveling to multiple properties across MN, ND, IA, NE, MI, and OH. Monday - Friday (occasionally requires on-call or weekends with additional pay). Up to 80% travel. Responsibilities: (include, but are not limited to) Conduct repair of: the building exterior, grounds, mechanical systems, plumbing systems, etc. Establish, assign and maintain schedules regarding routine maintenance, landscaping, cleaning, painting, turnover work, etc. Implement and follow a preventive maintenance program Supervise all contract work and payments to ensure quality of the work completed Ensure vacated apartments are in "make ready" condition for showing and renting Serve as on-call emergency maintenance contact as scheduled at night or on weekends and ensure compliance of staff Operate property within established budget and notify Community Manager of any expected variations Keep ongoing and updated inventory of the property tools, furniture & accessories Attend, when possible, all trade association meetings and seminars Minimum Required Qualifications: Ability to travel to various properties 3+ years of general maintenance experience 1+ years of supervisor experience 1+ years in a multi-family or institutional work order environment. High school diploma or equivalent strongly preferred, college-level/trade school preferred EPA universal license for HVAC, CPO, and Boilers License required or able to obtain within 30 days Preference for candidates with desired certifications: CAMT, electrical, plumbing, first aide, etc. Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other community systems. Basic computer proficiency preferred YARDI experience preferred Pay: $72,000 - $75,000 per year Physical Demands: Will be exposed to the constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying light and heavy loads, climbing stairs and ladders. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.

Posted 5 days ago

Large Vessel Integration And Service Support Specialist-logo
Large Vessel Integration And Service Support Specialist
Brunswick Corp.Palmetto, FL
Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality: Position Overview: As part of the talented Customer Experience team, you will be the on-site and remote technical service support liaison, resulting in positive customer relations, experience, and ultimate satisfaction of consumers, OEMs, and dealers of Mercury Marine products. This position specializes in large vessel systems installation, malfunction troubleshooting, maintenance and repair, electronic integration. This position reports to a Director of Service. At Brunswick, we have passion for our work and a distinct ability to deliver. Relocation Assistance: We offer relocation assistance for candidates moving from out of state to Central or South Florida. You'll have the flexibility to choose the location that works best for you, and we'll help cover the costs associated with your move. Essential Functions: Provide field onsite support of Mercury and Brunswick products, integrated controls, networked vessel systems, and emerging products. Provide internal staff, dealers, and boat builders support with new installations and repowering of large vessels to ensure proper installation and boat application. Investigate, diagnose, and resolve product installation, setup, configuration, malfunctions, errors & issues in all US regions and international service areas. Recommend and perform preventative & routine maintenance, repair ensuring trouble free operation. Produce clear written and verbal data and communication of emerging manufacturing and product issues to internal groups as required. Perform other duties and various tasks as assigned by the Director of Service Provide management and support for: . Required Skills: Acquire and maintain MU Outboard certification within the 1st year of employment while demonstrating a thorough knowledge of Mercury and Brunswick products. Thorough knowledge of large vessel systems, with strong electrical background. Full understanding of customer service philosophy and procedures of the company. Effectively plan, develop, execute strategies for issue resolution, installation, and integration in the field. Willingness to live and travel (75% - 90%) within assigned LVSS region. Occasional multi-week travel events outside of region may be required. Ability to work independently, make accurate decisions and analyze risk. Excellent interpersonal skills and effective communication skills. Excellent Computer and technology skills, capitalizing on effective communication and documentation through digital media and meticulous data gathering capabilities. The anticipated pay range for this position is 84,500 - 136,100 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. Why Brunswick: Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we're proud of being recognized for making a splash with numerous awards! About Mercury: Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury's industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land 'N' Sea, BLA, Payne's Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, - click here Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com. #Brunswick Corporation - Mercury Marine

Posted 3 weeks ago

Senior Technical Support Analyst, Jersey City - 7537-logo
Senior Technical Support Analyst, Jersey City - 7537
ION GroupJersey City, NJ
Who Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Senior Technical Support Analyst to focus on second-level technical application support. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management. Responsibilities Lead projects and team members when needed. Investigates incidents assigned to them. Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation. Deals with unexpected events or failures which limit clients use of the supported systems Carries out application system checks, aiming to identify and resolve issues before they impact clients Develops strong working relationships with other departments to assist with the delivery of our service to clients Adheres to "best practice" and department procedures for client communications, incident progression and investigation Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Required Experience, Skills and Competencies BS in Computer Science, Computer Engineering, or equivalent degree. 5+ years of experience in application, technical support. Some experience as a team lead is preferred Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable. Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure Good grounding in and desire to develop technical skills in areas such as database technologies and system performance. Ability to troubleshoot and approach problem solving in a logical manner Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers Excellent written and verbal communication skills A confident and professional manner Able to manage own time and a changing workload Co-operative approach to working with team members and other departments Able to view situations from a customer perspective and act accordingly A strong desire to develop a deep understanding of financial markets and business flows and system functionality Working knowledge of networks and network infrastructure is desirable About ION We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work. Learn more at iongroup.com .

Posted 30+ days ago

Technical Support Analyst-logo
Technical Support Analyst
ION GroupJersey City, NJ
Who Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support. This is an excellent opportunity for a recent grad or someone with up to 3 years of experience. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management. Responsibilities Investigates incidents assigned to them. Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation. Deals with unexpected events or failures which limit clients use of the supported systems Carries out application system checks, aiming to identify and resolve issues before they impact clients Develops strong working relationships with other departments to assist with the delivery of our service to clients Adheres to "best practice" and department procedures for client communications, incident progression and investigation Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Required Experience, Skills and Competencies BS in Computer Science, Computer Engineering, or equivalent degree. Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable. Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure Good grounding in and desire to develop technical skills in areas such as database technologies and system performance. Ability to troubleshoot and approach problem solving in a logical manner Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers Excellent written and verbal communication skills A confident and professional manner Able to manage own time and a changing workload Co-operative approach to working with team members and other departments Able to view situations from a customer perspective and act accordingly A strong desire to develop a deep understanding of financial markets and business flows and system functionality Working knowledge of networks and network infrastructure is desirable About ION We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work. Learn more at iongroup.com .

Posted 1 week ago

Trading Support Analyst-logo
Trading Support Analyst
ION GroupJersey City, NJ
Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform. This platform provides high-speed access to global equities exchanges and execution venues and is used by top tier brokers worldwide. Based in Jersey City, Trading Support team is part of the Fidessa Global Service Desk and is formed of an enthusiastic mix of individuals with strong technical, functional and customer service skills, looking for a challenging and varied role in a fast paced environment. This is an excellent opportunity for a recent grad or someone with up to 4 years of experience who wants direct interaction with clients and trading floors, exposure to complex financial products and a career pathway in trade support, product management or technical account management. Responsibilities In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve. In addition to providing real time phone, chat, and e-mail Support, Trading Support Analysts also conduct regular on-site customer visits to provide product training and support for Fidessa users. These visits provide valuable ground-level insight on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions. Travel will be required but will be typically less than 25% (when things stabilize). Required Experience and Competencies Basic (1 year min) experience in equities trading operations, including basic knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business lows will also be considered. Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers Self-motivated and positive attitude Strong customer service ability Excellent problem-solving skills Ability to handle stressful situations in a trading environment Desired Experience and Competencies Experience supporting Software as a Service platforms Knowledge of financial software platforms Spanish and/or Portuguese speaking About Us: We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. • Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe, Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Posted 1 week ago

IT Desktop Support Engineer (Level 2)-logo
IT Desktop Support Engineer (Level 2)
ION GroupNew York, NY
The Role This Level 2 IT Service Desk Engineer role will be part of the ION's US IT Service Desk primarily based in NYC (midtown). The IT team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills. User interactions will involve in-office walk ups, to users across the Americas via Teams chat, email, etc. While daily ticketing monitoring will be the norm, you will also be involved with larger projects running in parallel. Key Responsibilities Administration of ION's ITSM Ivanti Neurons including logging of IT support calls received via walk ups, Teams, email, phone calls, etc. Range from performing basic tasks (inventory of spare hardware, desk moves, etc) to the increasingly involved (building out of laptops for new hires, user management in Azure, FollowMe printing, troubleshooting of conference room tech, etc), and cross delving into other IT areas (basic network management, software deployments, etc) General in-office user management (handling wifi issues, walk ups, etc) Exercise professionalism and composure during interactions with executives and other higher level employees. Required Skills, Experience and Qualifications At least 4 of years of solid experience in desktop support. Financial Services and Software Engineering environments preferred. At least 1-2 years of Level 2 support required. Basic network troubleshooting skills required. Practical experience with Azure/M365, VMware. JAMF is a plus Certifications highly preferable (MSFT, CompTIA, ITIL) but not required. BA or BS degree preferred Salary Range The estimated salary range is $65,000 - $80,000. Salary is negotiable depending on experience and skills. About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. • Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Posted 30+ days ago

Team Lead, Fleet Support Operations (1st Shift)-logo
Team Lead, Fleet Support Operations (1st Shift)
ZooxFoster City, CA
The Team Lead, Fleet Support Specialist for Base Operations plays a vital leadership role in supporting the efficiency, reliability, and readiness of the Zoox autonomous vehicle fleet. This individual is responsible for overseeing and prioritizing incoming work requests, coordinating the scheduling of repairs, reworks, maintenance, and testing activities, and ensuring all necessary parts, tools, and documentation are in place before work begins. Acting as the operational hub for fleet service activities, the Team Lead maintains real-time visibility into fleet health through dashboard monitoring and direct involvement with the technician team. They work closely with engineering, quality, logistics, and program management teams to streamline the handoff of both hardware and software from development into operations. A key part of the role involves creating and implementing Standard Operating Procedures (SOPs) to ensure efficient and scalable workflows. The Team Lead also plays an active role in building and developing the Fleet Support Specialist team, guiding daily operations, and leading efforts to implement best-in-class industry practices. Travel to other Zoox locations may be required to support cross-site operations, expansion, and standardization. This is a hands-on leadership role requiring deep situational awareness and strong coordination skills across a wide range of technical and operational stakeholders. Travel: 25% Shift: Monday - Friday, 7am - 4pm In this role, you will: Lead a team of Fleet Support Specialists to drive accountability and excellence in execution. Develop and implement Standard Operating Procedures (SOPs) to ensure scalable, streamlined workflows across locations. Review the pipeline monitor of work requests, providing ongoing communication with the requestor and determining next steps for the requested work. Evaluate and improve processes by benchmarking against industry best practices and leveraging continuous improvement methodologies. Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time, ensuring open communication with the requestor and determining next steps for the requested work. Review open vehicle issues and generate action plans to ensure constant monitoring and updates on fleet health. Maintain accurate historical data and record-keeping for vehicle health and repairs. Assist in the creation and development of technical documentation and processes. Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance. Perform quality inspections of repair orders to ensure compliance with Zoox standards. Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs. Close the loop on repair feedback to drive improvements in product design and operations. Support expansion efforts by helping build out new team structures, processes, and training documentation at additional Zoox sites. Qualifications 8+ years of experience in a fast-paced service-based environment. Experience leading a team through performance management and maintaining high standards Prior experience in an automotive service environment and familiarity with automotive repair processes and fundamentals Strong collaborative mindset and ability to work in a cross-functional team. Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites Strong organizational skills and the ability to manage multiple projects Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.) Strong collaborative mindset and ability to work in a cross-functional team Bonus Qualifications Bachelor’s Degree in a related field Autonomous vehicle or advanced robotics experience There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $100,000 to $150,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g,. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

Posted 30+ days ago

Principle For Safety (Pfs) Support-logo
Principle For Safety (Pfs) Support
CACI International Inc.Washington, DC
Principle for Safety (PFS) Support Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local CACI is seeking a Principle for Safety (PFS) to support our government customer. In this role you will help design and develop new ships and ship system concepts. What You'll Get to Do: Perform System Safety Engineering tasks and analysis, applying technical knowledge to ensure compliance of system safety requirements as part of Design verification (risk analyses, hazard analyses, software system safety analyses) Apply understanding of system requirements, customer specifications and military standards to develop appropriate safety requirements which eliminate or reduce hazard risk to an acceptable level Prepare internal and customer reports describing various analyses relevant to the System Safety Program Interface with Team Leads to understand issues associated with product architecture and design Take an analytical approach and utilize technical knowledge to solve safety challenges with optimal solutions Conduct independent and collaborative assessments to identify hazards, propose and manage hazard risk reduction plans, follow NAVSEA processes for accepting risks, and track outcomes from safety testing/verification. Participate in engineering and system safety working groups identifying and resolving system safety issues to ensure customer needs are met More About the Role: Day to day engineering support or tasking will include schedule planning, engineering change reviews, ship change reviews, hazard analysis, mishap risk analysis, developing or identifying system safety design requirements for hazard mitigation in the Hazard Tracking System, coordination of system safety efforts with interfacing activities, performing data collection and recording of system safety documents. You'll Bring These Qualifications: Bachelor's Degree in ESOH Management or Systems Safety Engineering or equivalent degree A minimum of 5 years of professional experience in systems safety management preferably working in the maritime industry and/or in ship construction Experience with technical documentation development and review (eg. detailed specifications, engineering drawings, test procedures), identification of safety critical items/functions, and hazard/risk assessment techniques Knowledge of MIL-STD-882E and the tasks outlined in the most recent standard Ability to work alone on individual projects with supervision and collaborate with multidisciplinary program/project team members Proficient in Microsoft 365 Enterprise suite of applications including Teams, SharePoint, PowerPoint, and Excel. Strong oral and written communication and presentation skills, and a background in working with distributed teams. Must be a US Citizen and able to obtain a secret clearance These Qualifications Would be Nice to Have: Familiarity with the DoD/DoN acquisitions process and experience in supporting ship construction programs Experience applying MIL-STD-882E tasks, including the hazard analyses outlined in the standard, to the design of Navy ships and ship systems Experience with safety and program risk management processes Knowledge of, or experience with, maritime/Navy afloat operations Experience in an ESOH, HAZMAT, HSI, or Safety management role What We Can Offer You: We've been named a Best Place to Work by the Washington Post. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive benefits and learning and development opportunities. We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ____ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 1 week ago

Route Sales Support Driver-logo
Route Sales Support Driver
VestisKnoxville, TN
Overview: The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful RSSs must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Education: High school degree or equivalent License Requirements/ Certifications: Valid Driver License Location: Knoxville, TN

Posted 1 week ago

Joint Logistics Planner And Operational Contract Support (Ocs) Analyst/Trainer - Clearance Required-logo
Joint Logistics Planner And Operational Contract Support (Ocs) Analyst/Trainer - Clearance Required
Logistics Management InstituteArlington, VA
Overview LMI is seeking a Logistics Planner/Operational Contract Support (OCS) Analyst for a position supporting the Joint Staff (J4), OCS Division in the Pentagon. This is a great opportunity to join an established team setting the conditions to better plan and manage commercial capabilities in military operations. This position cannot be worked remotely. Overview. The successful candidate will work on a team of subject matter experts to integrate commercial capabilities and OCS, a joint capability described in Joint Publication 4-10-Operational Contract Support, into joint policy, doctrine, operations and campaign planning, processes, systems, training, as well as strategic guidance and concepts. While contracted support is an immense capability and capacity represented by the private sector in military operations, OCS is the government's capability to harness (plan for, procure, manage, and assess) that commercial capability in military operations. The ideal candidate would have recent experience in one or more of the following areas listed in preferred order: Combatant Command (CCMD), Joint Task Force (JTF), or Service component command experience in planning or managing contracted support to military forces in overseas military operations or joint exercises, experience in military operations planning in a joint or Service component environment to shape, develop, and review operations and campaign plans, annexes, and appendices that integrate commercial capabilities. Experience drafting operational, warning, execute, and fragmentary orders Experience in joint planning processes, systems, or data (e.g., familiarity with joint operation planning and execution system [JOPES], global force management [GFM], time-phased force & deployment data [TPFDD]) Joint Staff or Office of the Secretary of Defense experience in, or working closely with, one of the following Joint Staff Directorates: (J3) Operations; (J5) Plans; (J4) Logistics; (J8) Force Structure, Resources and Assessment, (J7) Force Development; or (J2) Intelligence. Strong interpersonal skills and ability to interact with senior staff, as well as tactical and operational officers. The purpose of such interaction is to persuade, motivate, influence, justify, negotiate, or resolve operations or campaign planning matters involving OCS, logistics, and operational relevance (opportunities and risks) of commercial support to operations. Expert proficiency in oral and written communications. The candidate must be skilled at writing concisely, expressing thoughts clearly, and developing ideas in logical sequence. Instructor experience in a military environment teaching joint operational planning, logistics, OCS, or other joint operational doctrine concepts and procedures. Acquisition experience related to contingency contracting, vendor vetting, or developing operational planning factors or contract requirements supporting contingency operations. LMI: Innovation at the Pace of Need At LMI, we're reimagining the path from insight to outcome at The New Speed of Possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs. LMI offers a generous compensation package with excellent benefits that start the first day of employment. Flexible work schedules, tuition and professional development reimbursement, generous retirement contributions and leave policies; are just a few of our many work-life benefits available to our employees. Come join the organization consistently ranked as a top workplace! Responsibilities The primary duties of this position are to integrate commercial capabilities into joint operations and campaign planning, processes, systems, and data; review and assess operational plans and orders to ensure adequate planning for contracted support; and to support other joint force development activities (e.g., policy, doctrine) advancing the operational relevance and reality of contracted support to military operations. To be effective, the candidate should have recent and strong operational or logistics planning experience that lends itself to the following tasks: Operating within the Joint Planning Process, apply strategic and operational OCS guidance to review and offer analytical inputs to CCMD-created CONPLANS and OPLANS, WARNORDS, OPORDS, and FRAGORDS or supporting Service component plans and orders. Originate, conceive, and conduct commercial capability planning and execution research, process analysis, or studies leading to: Improvements in joint planning, execution, and integration of commercial capabilities into joint planning processes, procedures, systems, and data Planning factors and methods that anticipate contracted support requirements to prompt planners Qualitative and quantitative analysis of logistics operations, including application of analytical and simulation models. OCS execution tools that enable and support CCMD/JTF headquarters OCS capability Instruction on OCS concepts, tactics, techniques and procedures to deploying personnel Review and develop policy, instructions, joint doctrine, manuals, handbooks, procedures, briefings, talking points, information papers, training products, or other guidance as they relate to OCS and contracted support. Adjust to shifts in priorities and manage multiple tasks simultaneously that may include staff support relating to current operations. A 6-9 month objective of this position, after indoctrination and training, is to become an instructor and administrator for the Joint OCS Planning and Execution Course (JOPEC), which teaches application of OCS in planning and operations. JOPEC is taught by a two-instructor team to students ranging from senior non-commissioned officers to field grade officers. JOPEC instructors travel to worldwide sites for the two-week mobile courses, requiring each instructor to travel roughly 6 weeks per year. Sustainment and delivery of this joint-certified course requires coordination with hosting commands and periodic updates to continue being recent and relevant based on operational lessons. Qualifications Minimum Qualifications NOTE: Any candidate with School of Advanced Military Studies (SAMS), Joint Advanced Warfighting (JAWS), Maritime Advanced Warfighting School (MAWS), School of Advanced Warfighting (SAW), or School of Advanced Air and Space Studies (SAASS), graduate certification is qualified for this position regardless of other experience. Final Top Secret Clearance with SCI eligibility Master's degree and 4 years related experience in joint planning, operational logistics, contingency contracting, or OCS as defined in Joint Publication 4-10, Operational Contract Support, OR a Bachelor's degree and 8 years related experience in joint planning, contingency contracting, or OCS Graduate of Phase I Joint Professional Military Education (JPME) or equivalent level joint tour(s) Desired Skills Graduate of Phase 2 JPME or equivalent level joint tour(s) Experience as a U.S. Army Logistics Support Plans and Operations (SPO) Officer or other joint or Service equivalent (J/G/A/N/S-4) Recent experience planning and executing combined and joint operations at the theater/CCMD/JTF or component level, experience with the Joint Training System, joint interagency operations planning, logistics, and civil-military operations conducted at CCMD or Service component command level Familiarity with key stakeholders and organizations in the joint planning process or OCS Communities of Interest Targeted Salary Range: $120,000-$152,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. #LI-SH1

Posted 2 weeks ago

Store Support Teammate-logo
Store Support Teammate
The BuckleCoeur D Alene, ID
Summary The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise. Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Monitor and recognize security risks and thefts, and know how to prevent or handle these situations. Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers. Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks. Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities for this position. Part-time Benefits Benefits Available (after applicable waiting period): Teammate Discount Performance Bonuses Employee Assistance Program 401(k) (subject to additional requirements) Paid Sick Time (where required by state) Education and/or Experience No prior experience or training. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Posted 1 week ago

Lead Customer Support Workforce Analyst-logo
Lead Customer Support Workforce Analyst
Space Exploration TechnologiesHawthorne, CA
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. LEAD CUSTOMER SUPPORT WORKFORCE ANALYST We're seeking a dynamic Lead Customer Support Workforce Analyst to join our customer success team. In this role, you'll be responsible for managing staffing models, forecasting, and scheduling for our customer support teams (internal and external third parties) and ensuring we meet service level agreements (SLAs). Additionally, you'll play a critical role in using data to drive decision-making, designing dashboards, and applying statistical analysis to provide actionable insights into support demand, our team's performance, customer demand, and operational efficiency. RESPONSIBILITIES: Determine and set aggressive goals for customer support service levels, manage project priorities, and ensure they align with overall Starlink program goals. Develop and maintain staffing models and schedules that align with business needs. Create and manage dashboards that track key performance indicators (KPIs), including productivity, response times, queue levels, and staffing levels. Provide actionable insights and recommendations for operational efficiency improvements based on data trends and analysis. Collaborate with internal recruiting and BPOs to align staffing and performance strategy. Analyze historical data and trends while incorporating product roadmaps and other demand drivers to accurately forecast service levels. Lead and develop an agile, innovative team of analysts and specialists to manage queue levels in real time. Foster a culture of data-driven excellence within the customer support organization. BASIC QUALIFICATIONS: Bachelor's degree in business, supply chain management, information systems, computer science, engineering, or economics. Experience working with technical customer support and customer success within the consumer goods industry. 5+ years of experience as a Workforce Management Analyst or similar role, specifically with Resource Planning. Experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker). 2+ years of experience in a leadership role with direct reports. PREFERRED SKILLS AND EXPERIENCE: Strong project management and self-directed prioritization skills. Experience forecasting and capacity planning for a globally distributed team (with both FTE and BPO headcount). Ability to develop and maintain strong relationships across disciplines and with multiple levels of management. Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels. Experience managing a third-party (BPO) vendor that provides customer support services. Strong programming/software fundamentals, including SQL and Python. Experience routinely presenting to and steering executive-level audiences and strategic direction. ADDITIONAL REQUIREMENTS: Must be able to work extended hours and/or weekends as needed. Some travel may be required. COMPENSATION AND BENEFITS: Pay range: Lead Customer Support Workforce Analyst: $110,000.00 - $145,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law. ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Posted 30+ days ago

IT & Security Support Specialist (Reston, VA Office, Hybrid 4 Days/Week)-logo
IT & Security Support Specialist (Reston, VA Office, Hybrid 4 Days/Week)
Armis Inc.Reston, VA
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. Location: Reston VA (Hybrid - Full Time) Reports to: IT & Security Support Team Lead (US) Responsibilities: Deliver professional global Tier 2 technical support to employees and systems globally Work as per IT & Security processes and KPIs Create and improve technical documentation, training materials, and how-to articles to streamline the support process Identify, automate and document solutions to common issues Responsible for new employees' on-boarding setup and orientation Responsible for employees' off-boarding process Collaborate with other cross-org teams or departments to understand, research and resolve problems Work with vendors and suppliers of physical and virtual assets Work with on-prem and cloud systems Support and maintain FedRAMP IT & Security systems, users and permissions Minimum Requirement: 2-3 years of experience with employees in IT technical support 2+ years experience supporting cross-org systems Okta, Google and Microsoft Office 2 + years of experience with solving hardware, software, permissions, and network issues Must be a US Citizen due to FedRamp work requirements Preferred Skills: Excellent and proven serviceability skills Excellent verbal and written communication and interpersonal skills Ability to prioritize tasks and delegate them when appropriate Strong analytical and problem-solving skills, ability to troubleshoot issues and summarize Ability to be patient with non-technical users and simplify processes and procedures Excellent documentation capabilities Very high motivation and willingness to continuously learn High level of independence and time management skills Team player state of mind, caring about the impact of infrastructure on its users CompTIA A+ or similar certification is a plus Salary range guidance for this position is: $85,000 - $100,000 (Plus Bonus and Pre-IPO Equity) The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Posted 2 weeks ago

IT Litigation Support-logo
IT Litigation Support
Contact Government ServicesKnoxville, TN
IT Litigation Support Employment Type:Full Time, Mid level /p> Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities. Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format. Ensures systems availability, functionality, integrity, and efficiency. Installs new or modified litigation support hardware and software. Resolves hardware/software interface and interoperability problems. Maintains and controls the district's litigation support equipment inventory. Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. Promotes awareness of security issues among management and employees. Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. Performs other related duties as assigned. Qualifications: Must be a U.S. Citizen Bachelor's Degree (In related field) Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance Experience with Litigation Support principles, methods, and practices Experience with Litigation Support systems development concepts Performance monitoring principles and methods Quality assurance principles Familiarity with Technical documentation methods and procedures Familiarity with Systems security methods and procedures Oral and written communication techniques Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we've been growing our government-contracting portfolio, and along the way we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $52,416 - $67,392 a year

Posted 30+ days ago

Manager, Technical Support-logo
Manager, Technical Support
CheckrDenver, CO
About the team/role Our Operations organization is at the heart of delivering exceptional customer experiences, streamlining workflows, and generating impactful insights for smarter decision-making. As manager of the Technical Support team within Operations at Checkr, you will lead a team of skilled support engineers, fostering a culture of continuous learning and development. You will play a key role in maintaining high-quality support services and achieving strategic goals. Success in this role requires a combination of technical expertise and team leadership. You will play a central role in establishing and refining standard operating procedures (SOPs) and optimizing team operations to enhance overall performance and customer satisfaction. You will manage team queues, workflows, and task assignments, and serve as an escalation path for complex issues. What you'll do Lead and mentor a team of technical support engineers, fostering a culture of continuous improvement and professional development. Ensure team alignment with Checkr's support standards and goals. Serve as an escalation point for complex technical issues, ensuring timely and effective resolution. Define and uphold quality standards, setting benchmarks for what good looks like, and drive improvements in customer satisfaction (CSAT) outcomes. Oversee task assignment and manage team workflows to ensure efficient handling of support requests. Drive improvements in operational processes, focusing on achieving key performance indicators (KPIs) and service level agreements (SLAs). Drive the development and maintenance of internal documentation and knowledge bases to support efficient issue resolution. Analyze support metrics and customer feedback to identify trends and areas for improvement, implementing data-driven strategies to enhance team performance. Foster collaboration and communication within the team and across departments to ensure seamless support operations. What you bring 3+ years of experience in technical support or operations management within a SaaS or technology environment, with a focus on quality and customer satisfaction. Proven leadership skills with experience managing technical support teams, experience with BPO team operations a plus. Demonstrated ability to set benchmarks for performance and drive improvements in customer satisfaction (CSAT) outcomes Strong analytical skills with a track record of driving operational process improvements and achieving key performance indicators (KPIs) and service level agreements (SLAs) Strong technical background with experience in troubleshooting and resolving complex technical issues. Excellent communication skills, with the ability to convey technical information to non-technical audiences clearly and empathetically. Proficiency in SQL and familiarity with tools such as DataDog, Snowflake, and Mulesoft. Strong analytical skills with the ability to use data to drive decision-making and process improvements. A collaborative mindset with the ability to work effectively across teams and departments. What you get: A fast-paced and collaborative environment Learning and development allowance Competitive cash and equity compensation and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend, home office stipend At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. One of Checkr's core values is Transparency. To live by that value, we've made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. The base salary range for this role is $99,000 to $124,000 in Denver, CO. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance.

Posted 3 weeks ago

Operating Room Support Specialist, VNS - Part Time (Cincinnati, OH)-logo
Operating Room Support Specialist, VNS - Part Time (Cincinnati, OH)
LivaNovaDayton, OH
Join us today and make a difference in people's lives! LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems. The company is listed on the NASDAQ stock exchange under the ticker symbol " LIVN ." LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide. LivaNova Neuromodulation: As pioneers of the VNS (Vagus Nerve Stimulation) Therapy system, LivaNova continues to advance medical device solutions for patients affected by Drug-Resistant Epilepsy (DRE) and Difficult-to-Treat Depression (DTD). There are 3 million people in the U.S. alone and one on three people with epilepsy are drug resistant. People with severe seizures have, on average, a shorter life expectancy and an increased risk of cognitive impairment particularly if the seizures developed in early childhood. VNS Therapy for DRE is delivered through a device that sends mild pulses to the vagus nerve at regular intervals throughout the day in an effort to prevent seizures. Our Operating Room Support Specialists help to make a positive impact on the lives of our patients living with epilepsy. Whether you are an experienced Nurse, Operating Room Support Specialist, or someone looking to be trained to enter the medical field, this is your opportunity! Get the chance to work in the OR collaborating with neurosurgeons, epileptology's, and nurses supporting case coverage for our VNS Therapy System, which is FDA-approved for the treatment of refractory epilepsy. The best person for the job will be able to; Understand the implantation, operating room, and credentialing process Gain or know the local hospitals Be available to work with short notice 1-2 days, no more than 29 hours a week Reside within territory. Our Operating Room Support Specialist becomes a highly trained, subject matter expert responsible for surgical case coverage in the OR during implantation of the Vagus Nerve Stimulator (VNS) Therapy System. You will also be responsible for supporting Operating Room staff in product-related matters intraoperative, including VNS diagnostics, troubleshooting, and programming assistance, so communication is an essential part of this job. The underlying knowledge of the VNS Therapy System is not necessary right away as training on the Vagus Nerve Stimulator will be provided at our Houston corporate office, as well as procedural training as needed. Travel requirements will be limited with the potential for an overnight stay on occasion. The Operating Room Support Specialist position is a field-based position requiring the employee to visit hospital facilities regularly. It will require compliance with hospital credentialing and access requirements (including any necessary immunizations as are required for healthcare employment). Minimum Qualifications BS/BA degree or clinical technical/operating room environment experience Ability to project a positive image Must be computer literate with proficiency in MS Office software Exceptional written and verbal communication skills and nonverbal skills to communicate in the OR Maintain all required necessary immunizations for healthcare employment as described above. Pay Transparency: A reasonable estimate of the hourly rate for this position is $60 per hour. Pay ranges may vary by location. This is a Part-Time Opportunity, working no more than 29 hours a week. If you want to make a difference in others' lives and make additional income, apply today! Valuing different backgrounds: LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification. Notice to third party agencies: Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for "See Open Jobs" on https://www.livanova.com/en-us/careers , and check that all recruitment emails come from an @livanova.com email address.

Posted 1 week ago

Support/Sales Associate/Stylist-logo
Support/Sales Associate/Stylist
Club Monaco Corp.Los Angeles, CA
Club Monaco is an international men's and women's lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe. Position Overview The objective of the stylist is to meet or exceed the sales and profitability goals of the store by maximizing personal sales consistently. Provide optimum level of customer service by fulfilling customer's requirements and needs and consistently apply non-negotiable sales standards. The stylist also assists in all areas of store operations as requested. Essential Duties & Responsibilities Maximize personal sales at all opportunities Provide a friendly and welcoming environment Demonstrate how new product can mix with existing stock and previous purchases Communicate product and customer feedback to managers Apply Point of Sale knowledge to process needed transactions Handle multiple customers at fitting rooms by following all policies and procedures Demonstrate effective phone etiquette through customer service Follow through with customer experience by utilizing thank you cards, business cards, and maintaining client book Ensure ease of customer experience through visual presentation and overall store maintenance Assist in the execution of the brand integrity and visual standards set by the company Attend and participate in store flips Clean, vacuum, fold, size, steam, replenish as assigned Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes Maintain a professional appearance consistent with established dress code and image guidelines Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures Experience, Skills, and Knowledge Excellent interpersonal skills supporting both a team environment and customer service Excellent English communication- verbal and written Excellent time management/project skills Strong attention to detail Ability to recognize and react to changing work demands Goal oriented: ability to stay focused on creating winning results Salary: $18 - $20

Posted 5 days ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.San Antonio, TX
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 2 weeks ago

Support Lead Part Time-logo
Support Lead Part Time
Five Below, Inc.Hummelstown, PA
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent College experience preferred Minimum 1 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 3 weeks ago

Contact Government Services logo
Senior User Support Specialist
Contact Government ServicesWilliamsport, PA
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Job Description

Senior User Support Specialist

Employment Type:Full Time, Senior-level
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Department: Information Technology

CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

  • Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications.
  • 4+ years demonstrated ability to set up and disable Zoom.gov accounts.
  • Demonstrated ability to train over 100 users in all aspects of Zoom.gov use.
  • Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc).
  • Demonstrated ability to resolve issues with Zoom.
  • 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business.
  • Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues.
  • 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues).
  • 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues.
  • 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues.

Qualifications:

  • Must have an undergraduate degree.
  • Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx).
  • Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform.
  • Must be a US Citizen upfront.
  • Must be able to obtain a Public Trust security clearance.

Our commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of meaningful government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com

$56,696.64 - $72,895.68 a year