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Calvin University

Job Description

Job Title:                    Dispatcher Manager

Department:             Campus Safety

Reports To:                Director of Campus Safety    

Status:                         Full-time, Hourly

SUMMARY

This position is accountable for the safety and security of the campus through the coordination of all Campus Safety Dispatch functions and activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned. 

Supervises student and full-time/part-time staff dispatchers. Coordinates and manages the scheduling of all dispatchers. Provides training for new dispatchers, as well as on-going training for existing dispatchers, including training in all dispatch computer systems including computer aided dispatch, access control, video monitoring, emergency notification systems, and Microsoft Suite. Responsible for the maintenance and timely updates of dispatch procedures manual, training binders, and all other dispatch resources. Present requests/recommendations to the director of Campus Safety for changes and updates to dispatch protocols, equipment, and staffing. Assists/coordinates with the physical security specialist and the access control vendor on solutions to issues with the access control system. Fosters relationships with local law enforcement dispatch centers with respect to emergency calls and dispatching. Performs all of the Essential Duties and Responsibilities of a student dispatcher, including:

• Manages both emergency and non-emergency calls for service.
• Dispatch officers to calls for service, and record call information into the Computer Aided Dispatch (CAD) System.
• Monitors alarm systems (Including door, fire, panic, intrusion, card watch and AED alarms), cameras system, weather system, and AppArmor/KnightGuard. Disseminates appropriate information to officers per dispatch protocol.
• Initiates emergency notifications through the university’s notification system.
• Ensures all information at dispatch center is accurate and current. 

SUPERVISORY RESPONSIBILITIES

This position is responsible for hiring/firing/training and conducting performance reviews of all dispatchers.  Additionally, this position is responsible for ensuring all dispatch shifts are fully staffed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS

This position requires an associate degree (A.A.) or three to five years’ related experience (in the criminal justice field) and supervisory experience preferred; or an equivalent combination of education and experience. Strong communications skills are essential. Familiarity with emergency management and Incident Command Systems (ICS). Must be available and flexible to periodically work weekends, evening, and holidays. Must be a collaborator, able to be flexible and collaborative with a variety of people and personalities. Must be able to manage confidential information. 

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work in this position is performed with routine office conditions, usually without exposure to hazardous or unpleasant conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Walking and standing
• Possess a valid driver’s license.
• No criminal record
• Lifting and carrying of objects 5-20 pounds or more.

FAITH and EDUCATIONAL COMMITMENT

1. Commitment to the educational mission of Calvin as a Christian liberal arts University affiliated with the Christian Reformed Church.

2. A commitment to the Christian faith and to the integration of faith, learning, and student development.

DIVERSITY COMMITMENT

Demonstrated awareness and commitment to effectively establishing relationships and positive communication across multiple dimensions of diversity including, but not limited to, race, gender, physical limitations, class, or religious perspectives.