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OverviewWe are seeking an EHR Support and Training Specialist who excels at the human side of technology. In this role, you will be the primary point of contact for providers and medical assistants, serving as the approachable face of our EHR. You will resolve frontline issues, develop practical training materials, and ensure clinical teams feel confident and supported in their daily workflows.

Success in this role requires patience, empathy, and the ability to translate complex system functionality into clear, usable steps that work in a fast paced clinical environment.

Purpose of the PositionThe EHR Support and Training Specialist supports clinical teams by providing hands on EHR assistance, delivering effective training, and driving adoption of best practices. This role focuses on user experience, education, and continuous improvement of day to day EHR usage.

Essential Competencies and Performance ExpectationsThe successful candidate will demonstrate the following competencies and behaviors.

• Demonstrates competence in applying organizational core values.

• Practices all facets of health, safety, and human resource responsibility.

• Demonstrates strong communication, professionalism, and technical skills, with working knowledge of eClinicalWorks configuration and workflows.

• Complies with applicable laws, regulations, and internal policies and procedures.

Key Responsibilities

• Frontline Support

  Serve as the first line of support for providers and clinical staff, troubleshooting EHR issues onsite or remotely with patience, empathy, and professionalism.

• Training and Curriculum Development

  Create, maintain, and improve a library of quick guides, standard operating procedures, and video walkthroughs that drive system adoption and efficient use.

• Provider and Staff Onboarding

  Lead EHR training sessions for new providers and clinical staff, ensuring proficiency in documentation, ordering, and daily workflows from day one.

• Adoption and Workflow Coaching

  Work directly with providers and medical assistants by observing real workflows, identifying pain points, and offering immediate guidance to improve efficiency and confidence.

• Feedback and Continuous Improvement

  Act as the voice of the end user by collecting feedback from clinics, identifying recurring issues, and partnering with the Applications Manager to address systemic opportunities.

Ideal Candidate Profile

• Clinical EmpathyYou may be a former medical assistant, nurse, or clinic superuser who understands the pace, pressure, and realities of clinical care.

• Clear Technical CommunicatorYou can explain technical concepts in plain language and tailor your communication style to different learning needs.

• Passion for TeachingYou enjoy helping others succeed and find satisfaction in the moment when a tool or workflow finally clicks for a user.

Qualifications

• One to three plus years of experience supporting eClinicalWorks or a comparable clinical EMR system.
• Demonstrated experience creating training materials such as guides, one pagers, or workflow documentation.
• Strong understanding of clinical operations and provider documentation workflows.
• Excellent written and verbal communication skills with confidence presenting to providers and clinical staff.

Preferred Qualifications

• Previous experience serving as a clinical superuser or workflow champion.
• Background in clinical operations such as medical assistant, licensed practical nurse, registered nurse, or practice manager.

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