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Account Strategist
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Job Description
- Build and maintain excellent relationships with L2T’s outside sales reps as well as clients, with the goal of helping to retain the customer.
- Be the liaison between the client and the internal product delivery teams to make account changes and ensure monthly updates are completed.
- Identify decreases in customer KPI’s and proactively alert product delivery team to help customers achieve their business goals.
- Assist Management and Sales Team with reports, correspondence, procedures, directives, training materials.
- Manage a large client load with extreme attention to detail.
- Be proactive in identifying and organizing new opportunities to ensure L2T is always moving forward.
- Delegate tasks to appropriate departments.
- Read and apply all SOPs for department to ensure processes are followed.
- Keep abreast of digital media and automotive trends.
- Ability to communicate clearly and effectively with outside sales and internal departments.
- Manage a high volume of daily tasks and prioritize based on deadlines with the ability to re-prioritize based on urgent matters.
- Ensure all tasks are completed on deadline and communicate to the appropriate party.
- Perform monthly internal account reviews of assigned client list to ensure client KPIs are met.
- Escalate critical issues to manager.
- Understanding automotive competitive landscape across the market (Tier I, II, III); how customers generate revenue, what is important to clients.
- Position is based out of Evanston, IL and hybrid work schedule (2x in-office per week) must be maintained.
- Strong computer skills (Word, Excel, PowerPoint, Outlook).
- Ability to translate technical aspects to customers-facing business language.
- Proven track record of flawless execution, attention to detail and quality assurance.
- Keeping up with industry trends (read monthly automotive and digital related publications).
- Ability to learn processes and software programs.
- Internal small group presentation skills; ability to write materials, present information and field questions with confidence.
- Exemplary Communication (clarity, tone and convey information in an organized, efficient manner that is suitable for the audience; both written and verbal).
- Customer-centric—conveys strong commitment to think with the customer in mind and eager to increase understanding of auto landscape.
- Attention to detail and commitment to producing quality work as an individual contributor and team member.
- Problem-solving, both independent and group.
- Critical thinker; ability to anticipate needs and impact of decisions.
- Self-motivated and team player.
- Driven to hit deadlines and efficient time management skills.
- Ability to develop relationships built on trust and mutual respect.
- Time Management: ability to juggle numerous responsibilities while prioritizing work to ensure all deadlines are met.
- Can execute tasks independently but recognizes when to seek help to avoid inefficiencies or errors.
- Contributor to bigger team picture (understands how their role impacts overall company goals and contributes to their goals for overall company success).
- Proposes optimal solutions to business problems and escalates critical issues.
- Familiarity with Digital Media platforms (Google Ads, Microsoft Ad, Facebook, YouTube, Google Analytics).
- CRM experience/ Salesforce Experience preferred.
- 1-2 years of Digital media/ automotive industry experience.
- Sales experience.
The above statements are intended to provide a general overview and level of work being performed by most people assigned to this job. They are not intended to be a list of all responsibilities, duties and requirements. Additional duties can be assigned as determined.
L2T is an Equal Opportunity/Affirmative Action Employer. We support a diverse workforce.
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Submit 10x as many applications with less effort than one manual application.
