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JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

What this job involves

The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service. The Guest Service Manager will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. This role will oversee the daily operations of the Guest Services program and will provide oversight of a secondary office location, participation in regular regional meetings among other things. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Your day-to-day tasks will include:

• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.

• Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations.

• Oversee the following programs: temporary access badges, landlord building access cards, lost & found, luggage storage, quarterly inspections for art and meeting rooms.

• Oversee the execution of on site events in coordination with the conference services team and admins.

• Facilitate mail and package services.

• Perform daily quality assurance checks to make sure the overall operation is staffed properly and operating smoothly.

• Resolve problems associated with all building services including: janitorial, facilities, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.

• Work collaboratively with other service line leads and the landlord to ensure expectations are exceeded.

• Update training and informational materials as needed.

• Assists with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.

• Manages the weekly guest service schedules, schedule requests and approves weekly timesheets.

• Assists in the recruiting, onboarding, training, year evaluation and coaching of the team.

• Perform additional job duties, as requested.

Physical Demands and Work Environment:

• Ability to be visibly engaged and maintain a strong on-site presence throughout the workplace
• Capability to conduct routine walkthroughs and assessments of multiple workspace areas
• Flexibility to assist with client events, catering, and serve as training center concierge for internal/external events as needed
• Ability to quickly adapt to new devices, technology, and applications in a dynamic work environment
• Capability to work collaboratively within integrated account teams across all workstreams

Required Qualifications:

• High school diploma or GED

• Previous Supervisory or Management experience with experience in the Hospitality industry or knowledge of the commercial real estate industry

• Proficient skills in Google Suite (Gmail, sheets, slides and docs)

• Proven ability to manage multiple priorities and deliver results in fast-paced environments with demonstrated initiative, integrity, and strong judgment, coupled with excellent verbal and written communication skills, highly collaborative interpersonal abilities, and exceptional customer service expertise.

Preferred Qualifications:

• Familiarity with soft services delivery including food services, mailroom, and vendor relationship management
• Experience managing service level agreements and performance metrics in workplace or hospitality settings
• Background in work order management systems and administrative support functions

Pay $30.19 Hourly

On-site: Riverwoods, IL

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

50,236.00 - 62,796.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Riverwoods, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.