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Xometry logo
XometryNorth Bethesda, MD
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are seeking a Senior Case Manager to join our growing team and serve as a key player in resolving complex customer and partner issues. The ideal candidate will be highly organized, solution-oriented, and experienced in managing escalations in a high-growth, tech-enabled environment. As a Senior Case Manager, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You’ll ensure timely, empathetic, and effective support aligned with Xometry’s commitment to world-class service. Key Responsibilities: Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders. Manage supplier orders Manage On time shipments with suppliers and assist suppliers with manufacturing challenges Perform open order reports with customers Manage the fulfillment of complex orders Project manager high line item bill of material orders Serve as the escalation point for frontline support teams, providing guidance and hands-on resolution. Coordinate across departments such as Logistics, Quality, Account Management, and Partner Management to investigate and resolve issues. Monitor case progress and ensure SLA adherence and customer satisfaction metrics are met or exceeded. Proactively identify trends or systemic issues and propose scalable solutions to reduce future case volume. Create and maintain documentation, workflows, and knowledge bases to support internal training and process improvements. Coach and mentor junior case managers and support staff. Communicate effectively with executive leadership when required, providing data-driven insights and status updates. Qualifications: 5+ years of experience in customer support, case management, supply chain operations, or a related field, preferably in a tech, manufacturing, or logistics environment. Proven ability to resolve high-pressure, time-sensitive cases with a customer-first mindset. Strong communication, negotiation, and conflict resolution skills. Experience as a QE or SQE Project management experience Supplier Management CNC Experience is a bonus Familiarity with CRM systems such as Salesforce or Zendesk; experience with ERP tools and logistics platforms a plus. Comfortable working with data to track KPIs and identify root causes. High degree of ownership, initiative, and accountability. Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred. #LI-Remote Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Posted 30+ days ago

Xometry logo
XometryNorth Bethesda, MD
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking a Staff Product Manager to define and drive the strategy for our customer data and marketing technology platforms. You will own the roadmap for how we capture, organize, and activate customer data — spanning our customer data platform (CDP), event collection pipelines across front-end, back-end, go-to-market systems, and attribution services. You will be a key individual contributor reporting to the Senior Director of Product Management for MarTech, directly influencing at least 2 engineering teams and collaborating with 4-5 partner teams. At the Staff level, you will be expected to mentor other PMs and help shape our product culture, providing a natural pathway to broader leadership opportunities. Your work will directly impact how Xometry acquires, engages, converts, and retains customers, which is a strategic priority for us. By ensuring our marketing and customer data systems deliver reliable, actionable insights, you will help optimize growth initiatives, improve ROI on marketing spend, and strengthen the overall customer experience. Responsibilities: Develop Product Vision and Roadmap : Define and prioritize the roadmap for customer data, event collection, and attribution systems, ensuring alignment with business goals around acquisition, conversion, and retention. Lead Cross-Functional Execution: Collaborate with engineering, analytics, marketing, sales, and customer success to deliver scalable data and attribution capabilities that drive measurable outcomes. Champion Data-Driven Decision Making: Establish clear success metrics tied to business impact. Use data, experimentation, and customer insights to guide product strategy and measure progress. Enhance Data Quality and Trust: Build and scale mechanisms that ensure reliable event collection and accurate attribution, enabling confidence in reporting and decision-making across the organization. Advocate for the End User: Serve as the voice of marketers, sellers, and customer success teams, ensuring product decisions meet real-world needs and deliver tangible value. Strengthen the Product Management Function: Share best practices with other PMs and squads, helping elevate product management standards across Xometry. Outcomes You Will Influence: Improve attribution accuracy, enabling better allocation of marketing spend and clearer ROI measurement. Increase customer acquisition and engagement through higher-quality data and insights. Enhance conversion and retention by delivering systems that provide actionable signals across the customer lifecycle. Strengthen trust in customer data across marketing, sales, and customer success. Ensure applicable customer privacy and consent regulations are met in all markets we serve. Qualifications: 8+ years of product management experience, with a track record of delivering high-impact marketing technology products. 2+ years of product management experience in large enterprise organizations ($1B+ annual revenue). Direct experience with customer data platforms, event collection, attribution, or related MarTech systems. Demonstrated success leading cross-functional initiatives and delivering measurable business outcomes. Ability to engage in technical discussions with engineering teams and communicate trade-offs to partner teams. Strong business acumen — able to connect platform work to growth, efficiency, and customer experience improvements. Excellent communication and storytelling skills; able to influence stakeholders at multiple levels. Proven success managing products through all lifecycle stages, from ideation to scaling and ongoing iteration. Bachelor’s or Master’s degree in Business, Engineering, or related field. #LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Posted 30+ days ago

Xometry logo
XometryNorth Bethesda, MD
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking a Senior Software Engineer to join our software engineering organization. In this role, you’ll work as part of a skilled, collaborative team to build and maintain solutions for the Post Order/Order Management team. You will play a crucial role in the Xometry platform, ensuring the reliability, scalability, and security of our services. Responsibilities: Software Development – Design, code, test, and release software across the stack Infrastructure & DevOps – Configure, optimize, and troubleshoot CI/CD pipelines and infrastructure-as-code (IaC) Cloud Engineering – Build and maintain scalable, event-driven architectures using AWS services Observability & Reliability – Own operational responsibility for team microservices, implementing monitoring, logging, and alerting best practices Collaboration – Work closely with engineers, product managers, and designers to deliver high-quality solutions On-Call Support – Participate in an on-call rotation for critical systems Continuous Improvement – Work in an environment that supports your individual growth while improving team processes Qualifications: 5+ years of professional software development experience in a fast-paced, product-driven environment. Marketplace product experience is highly desirable, with an understanding of scaling multi-sided platforms. Strong technical expertise in full-stack development, including: - Backend development with Python (services, APIs, data-driven systems). - Backend microservices and REST API design using Node.js. - Frontend development with React and TypeScript, with a focus on scalable UI design and usability. Experience with AWS is required, including deploying, monitoring, and scaling production workloads. Proven leadership skills, with the ability to set technical direction, mentor engineers across levels, and influence product and business decisions. Excellent communication and collaboration abilities, comfortable engaging with both technical and non-technical stakeholders, from junior ICs to executives. #LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Posted 6 days ago

Xometry logo
XometryNorth Bethesda, MD
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Thomas is seeking a Sales Manager to leads a team of Account Executives responsible for expanding existing customer relationships and driving new business growth. This role combines strategic leadership, data-driven performance management, and hands-on coaching to ensure the team meets and exceeds revenue goals. You’ll play a key role in shaping sales execution, collaborating across departments, and maintaining a culture of accountability, learning, and results. About Thomas Thomas, a Xometry company, is a leading digital marketing and supplier discovery platform for North American manufacturing. For nearly 130 years, Thomas has connected industrial buyers and suppliers through trusted data, content, and technology. Today, Thomasnet.com continues to be the go-to resource for supplier discovery and product sourcing, while our digital marketing solutions help manufacturers grow their online presence, generate leads, and win new business in an increasingly digital supply chain. Responsibilities: Lead a High-Performing Team Recruit, hire, and develop a talented team of Account Executives who excel at both renewals and new business acquisition. Establish clear expectations, coach for improvement, and foster a culture of ownership and high performance. Drive Results & Manage Performance Set and manage sales quotas, ensuring consistent attainment of monthly and quarterly goals. Maintain a structured 1:1 and team coaching cadence to review pipeline health, deal strategy, and skill development. Identify performance gaps early and take action through coaching plans, training, and PIPs where needed. Optimize Sales Operations Partner closely with Sales Operations, Marketing, and Campaign Management to streamline handoffs, improve processes, and enhance conversion rates. Ensure CRM (Salesforce) hygiene and full adoption of sales tools for pipeline management and forecasting accuracy. Inspire and Motivate Maintain high morale and momentum through clear communication, recognition, and accountability. Share best practices, run performance contests, and build team engagement around key initiatives. Report and Forecast Track, analyze, and present key sales metrics to senior leadership, using insights to guide strategy and resource allocation. Monitor market trends and customer feedback to identify emerging risks and opportunities. Customer and Market Expertise Develop a deep understanding of target customer segments, industry dynamics, and competitive positioning. Coach the team on how to align Thomas’ solutions with customer needs and communicate measurable ROI. Qualifications: Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience) 6+ years of B2B sales experience, including 2+ years leading a team or managing a sales pod Proven success driving outbound sales and full-cycle new business acquisition Experience selling digital marketing, advertising, or SaaS solutions preferred Strong business acumen, analytical mindset, and CRM fluency (Salesforce required) Demonstrated ability to coach, motivate, and develop sales talent in a fast-paced, evolving environment Clear, confident communicator who thrives in a goal-driven culture and leads by example #LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Posted 30+ days ago

Xometry logo
XometryNorth Bethesda, MD
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. As an Account Executive I, you will be responsible for managing and converting inbound leads into loyal customers as well as managing an existing book of business. You will serve as a key point of contact for customers guiding them through the sales process and ensuring a seamless experience from initial contact to deal closure. This is an exciting opportunity for a driven individual with a passion for sales and a desire to grow within a dynamic organization. Responsibilities: Building relationships, projecting company values of trust, service, and honesty, identifying strategic long-term clients, and ultimately securing substantial and repeatable orders Develop business with existing and new inbound customers Create and actively manage plans to reach specific sales objectives, profitable growth, and market share/image improvement Assist customers in selecting the best rapid manufacturing technology for their development projects Be the contact person for all new projects related to prototyping and low volume production Provide guidance to our sales engineering team to develop quotes based on specific customer needs. Ensure new customer requirements are collected and made available for internal departments to initiate project management Deliver technical presentations at customer seminars and industry events Collect and report industry trends, competitor information, customer events Qualifications: Bachelor's degree required At least 2+ years of sales experience in a quota carrying full cycle sales role Experience in a high volume inbound sales role Proficiency in programs such Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting CRM experience with Salesforce or similar systems required Strong negotiation skills and results driven High energy with positive attitude to comfortably engage with and sell to customers Ability to work well in a fast-paced high growth environment Ability to work onsite in our Lexington office #LI-Hybrid Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Posted 30+ days ago

Xometry logo
XometryNorth Bethesda, MD
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry isseeking a strategic, results-driven Senior Operational Excellence Manager to join our growing team. This role is designed for a strategic thinker and hands-on executor who can analyze operational and customer service data, identify inefficiencies or performance gaps, and translate insights into actionable improvements. You will partner cross-functionally with Customer & Partner Support, Partner Network Management, and other operational teams to drive scalable process improvements and create standards that enhance efficiency, customer and partner satisfaction, and financial performance. Key Responsibilities: Data Analysis & Insight Generation: Conduct in-depth analysis of operational metrics, KPIs, and customer experience data to uncover trends, inefficiencies, and root causes of issues. Strategic Problem Solving & Recommendations: Identify high-impact areas for improvement across operational and customer service workflows. Develop and present clear, evidence-based recommendations to executive leadership and team leads. Collaborate with stakeholders to align improvement initiatives with company goals and customer and partner expectations. Implementation Support: Lead or co-lead implementation of approved recommendations, partnering closely with frontline and management teams. Define KPIs for success, measure impact of initiatives, and iterate on changes as needed. Provide change management guidance to ensure smooth adoption of new workflows or systems. Process Optimization & Standardization: Map current processes and identify bottlenecks, inconsistencies, and manual inefficiencies. Design and implement standardized procedures and documentation across teams to promote consistency, compliance, and quality. Introduce tools and automation to reduce waste and increase productivity. Cross-functional Collaboration: Act as a liaison between Customer Service, Partner Support, Product, Engineering, and Operations teams. Foster a culture of continuous improvement through training, workshops, and coaching. Share best practices across the organization and promote a data-first approach to operational strategy. Qualifications: 7+ years of experience in operations, customer experience, business analysis, or related fields. Proven experience using data to identify problems, make recommendations, and drive process improvement. Proficiency in tools such as Excel/Google Sheets, SQL, BI dashboards (Looker, Tableau, Power BI, etc.). Strong understanding of customer and partner support workflows and metrics Exceptional communication and stakeholder management skills. Ability to work independently and manage multiple initiatives in a fast-paced environment. Experience with CRM/ticketing platforms (e.g., Zendesk, Salesforce, Freshdesk). Background in SaaS, marketplace, or partner-led businesses. #LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Posted 30+ days ago

Xometry logo
XometryGaithersburg, MD
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is a fast growing digital technology company that is disrupting the manufacturing industry. We are hiring a Quality Assurance Engineer to support our rapid customer growth. Do you thrive on working on the edge? Do you want to transform an industry? This job is for you if your true strength is the ability to prioritize and communicate effectively to get you through even the most demanding of situations. Work in a dynamic environment in which you’ll use your passion, technical experience, and strong problem solving skills to continuously improve mechanical solutions from concept to full rate production within Quality Assurance. The successful candidate will interact with DFM Engineering, Manufacturing, Quality Control, Case Management, and our Supply Chain (Partner) Network and must have the ability to effectively communicate in a fast paced, multidisciplinary team environment at all levels.  A typical day will consist of, virtually and onsite, leading a myriad of quality centric activities from concept to full rate production within Xometry and it’s partner network.  Using your experience, you will work cross-functionally with internal and external customers teams to reduce supplier nonconformities by leading RCAs to improve customer satisfaction through systematic methods within Gaithersburg.  Additionally, you will manage the internal, customer, and certification audits along with the Quality Management System (QMS) library.  To ensure customer growth, aid in completing customer surveys while managing internal corrective actions and the Material Review Board (MRB).  This person will work closely with Case Management, Partner Support, and remote Quality Engineering, effectively managing quality as an onsite quality expert to ensure quick turnaround time.   Qualifications: Bachelor degree in Engineering or equivalent experience 5+ years experience in a quality role, or equivalent 2+ years experience in customer/supplier facing role or equivalent  Strong Quality Assurance / Supplier Development experience Effective communicator with data at all levels of the organization Effective facilitator of cross functional team meetings and problem solving Ability to relentlessly triage multiple process root causes simultaneously Good time management / project management capabilities Experience with DFMEA/PFMEA and DFM/DFQ Full understanding of GD&T and tooling Mechanical/Manufacturing processing knowledge Able to read and interpret drawings/specifications  Big Data development and trend analysis experience ISO 9001 and Internal audits experience Expected travel requirement of 5%-10% Preferred Qualifications: ASQ Certification Familiar with Google Workspace, Looker, Salesforce Knowledge of Process Certification/Process Robustness AS9100, ISO 13485, or IATF 16949 auditing certifications Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Posted 30+ days ago

Xometry logo
XometryNorth Bethesda, MD

$18+ / hour

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Are you a motivated college student eager to dive deep into the world of financial accounting? Our General Ledger Accounting Internship offers an exceptional opportunity to gain comprehensive experience in core financial operations and develop critical accounting skills. As a Accounting Intern, you'll work closely with our accounting team to support essential financial reporting and record-keeping processes, gaining invaluable insights into the backbone of financial management. What You'll Do: Financial Analysis: Assist in the preparation of monthly financial reports and variance analysis to track actuals versus budget. Support the team in building rolling forecasts and identifying trends in department spending. Cleanse and organize large datasets to ensure accuracy in our financial modeling. Collaborate on ad-hoc strategic projects, such as cost saving initiatives or capital expenditure reviews. What We Offer: Mentorship: Learn from experienced professionals and receive guidance from a dedicated intern captain. Dynamic Culture: Embrace a fast-paced, collaborative environment that values innovation and flexibility. Professional Development: Gain practical skills in general ledger accounting processes. What We’re Looking For: Academic Excellence: Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027 , with a minimum 3.5 GPA . Strong Work Ethic: Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2025). Excellent Communication Skills: Strong verbal and written communication skills. Entrepreneurial Spirit: A passion for problem-solving and a desire to drive results. Legal Authorization: Ability to provide proof of legal right to work in the United States. Location Requirement: Ability to commute to our North Bethesda, MD or Lexington, KY office to work onsite for at least 3 days a week . Provide Unofficial Transcript The estimated base pay rate for new hires into this role is $18.00 per hour depending on factors such as job-related skills, relevant experience, and location. This is a temporary position. #LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Posted 2 days ago

Xometry logo
XometryNorth Bethesda, MD
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. The Thomas Sales organization is seeking a strategic and results-oriented Director, Supplier Sales to join our team! In this leadership role, you will play a critical role in growing our advertiser base, driving consistent revenue performance, and ensuring our customers are leveraging the full breadth of Thomas digital marketing solutions. You will lead a team of Account Executives and be responsible for achieving ambitious sales and growth goals for the supplier sales channel. Responsibilities: Strategic Leadership: Develop and execute a data-driven sales strategy to grow Thomas’ core supplier customer base and drive adoption of our advertising and digital marketing solutions. Align your strategy with Thomas’s overall business objectives and market demands. Sales Team Leadership and Coaching: Lead and develop a team of Account Executives, providing coaching and guidance to help them achieve their individual and team sales goals. Foster a collaborative and high-performing sales environment. Sales Process Optimization: Continuously evaluate and improve the supplier sales process to effective pipeline management, strengthen forecasting discipline, and improve overall sales execution and customer outcomes. Metrics and Analytics: Track and analyze key sales metrics to measure performance against targets and identify areas for improvement. Develop and deliver reports to provide insights into supplier sales performance and inform strategic decision-making. Cross-Functional Collaboration: Partner effectively with internal stakeholders across various teams (e.g., Campaign Management, Product, Marketing) to ensure a seamless supplier onboarding experience and successful supplier partnerships. Qualifications: Bachelor's degree in Business Administration, Engineering, or a related field, with a minimum of 10 years of experience in B2B sales leadership (Proven success in a leadership role within the manufacturing industry is a plus) Demonstrated experience in developing and implementing successful sales strategies for complex B2B environments Strong understanding of the manufacturing industry, supply chain dynamics, and supplier relationship management best practices Proven ability to build and lead high-performing sales teams and achieve ambitious sales goals Excellent communication, collaboration, and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders Strong analytical skills and the ability to translate data into actionable insights for strategic decision-making Ability to work independently and manage multiple priorities in a fast-paced environment Ability to travel as need Ability to work onsite 3 days a week #LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Posted 6 days ago

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Applied Technology ServicesBaltimore, MD
This posting is for a pending award. The AWS Security Engineer will support UMGC by ensuring the security of its AWS cloud infrastructure and applications. The resource will design, implement, and maintain security controls, conduct assessments, and provide ongoing monitoring and response. The contractor will collaborate with cross- functional teams to embed security best practices and lead initiatives to strengthen the organization’s cloud security posture. This resource reports to the Manager, Information Security. Responsibilities Design, implement, and manage AWS cloud security controls (IAM, VPC, S3, KMS, GuardDuty, CloudTrail, Security Hub). Conduct vulnerability assessments, penetration testing, and risk analyses; recommend and implement mitigations. Monitor and respond to security events; support incident response and forensic investigations. Automate security processes and integrate security tools into CI/CD pipelines. Develop and maintain AWS security policies, procedures, and documentation. Train engineers on secure coding practices and AWS security standards. Lead AWS-focused security roadmap projects and ensure compliance with frameworks (e.g., NIST, ISO 27001, ITIL, COBIT). Collaborate with IT, engineering, and vendors to ensure secure design, deployment, and operations. Qualifications Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience). 3+ years AWS security engineering experience with deep knowledge of AWS services (IAM, VPC, KMS, GuardDuty, CloudTrail, Security Hub, etc.). AWS Security or Architect certifications preferred. Experience with cloud security principles (network segmentation, IAM, encryption, monitoring). Proficiency with scripting/automation (Python, PowerShell, etc.). Strong background in vulnerability management, incident response, and security assessments. Knowledge of compliance frameworks (PCI, GDPR, GLBA, CMMC, etc.). Familiarity with secure software development lifecycle, code reviews, and API security. Strong problem-solving, analytical, and communication skills. Ability to work independently, lead initiatives, and mentor others when needed. Full-Time Employee Benefits: Competitive compensation Health benefits including Medical, Dental and Vision Vacation and Personal Days 401K Employee Assistance Plan Continuous education and learning opportunities. Powered by JazzHR

Posted 2 weeks ago

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Liberty PureTowson, MD
Experienced Plumber Our team is looking for an experienced Plumber to join our company. As a Plumber, you'll handle all aspects of installation, maintenance, and repair for residential plumbing systems. We offer competitive pay, consistent work, and a comprehensive benefits package. Responsibilities Perform routine maintenance on residential and commercial plumbing systems. Install new plumbing systems in both new construction and renovated properties. Adhere to all national and local plumbing codes to ensure installations pass inspection on the first try. Qualifications Minimum of 3 years of plumbing experience. In-depth knowledge of plumbing system maintenance and repairs. Solid understanding of current plumbing codes and regulations. Experience with faucets and fixtures. Excellent customer service skills. Possession of a valid driver's license and a clean driving record. Ability to work both independently and as part of a team. Compensation & Benefits Hourly Pay: Starting at $35–$50 per hour. Opportunities for Advancement: We offer rapid opportunities for career and pay advancement, with a review after 90 days. Paid Time Off: Paid holidays and vacation time. Overtime: Overtime is available. Comprehensive Benefits: Health, vision, dental, and life insurance, plus a 401k with a 6% company match. Company Vehicle: A company vehicle, gas card, E-ZPass, and insurance are provided, along with all maintenance. If you are an experienced Plumber looking to join a top-tier team, we encourage you to contact us today. Powered by JazzHR

Posted 30+ days ago

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ZOLL LifeVestOcean City, MD
Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest® has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest ®.  LifeVest®  is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition.  It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.   This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest® patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the  use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off. Responsibilities: C ontact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends.  Travel to patient’s homes and health care facilities   to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest® Program LifeVest® according to the prescribing physician’s orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose  family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check  Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver’s license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically   Powered by JazzHR

Posted 30+ days ago

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Interview HuntersBaltimore, MD
We are looking for a representative to join our team. This person will operate as the lead on all critical business accounts.  The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The manager is responsible for addressing client issues and responding to questions.    The ideal candidate comes with experience in and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.  Responsibilities:  Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits. Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services. Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives. Requirements:  Sales or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Our employees enjoy a work culture that promotes hard work, dedication, working well with those around you, and work diligently to addressing problems with costumers.   Employees can also take advantage of Generous Compensation Program, Weekly Performance Bonus, and Leadership Development Programs to Take Your Career to the Next Level Powered by JazzHR

Posted 30+ days ago

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Lanham Partners IncHyattsville, MD
At Lanham Partners, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Entry Level Client Success Associate Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Entry Level Client Success Associate Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Entry Level Client Success Associate role was made for you! Responsibilities of a Entry Level Client Success Associate: Establish and maintain long-lasting business and client relationships in person Identify, troubleshoot, and provide clients with resolutions to their issues and concerns in a face-to-face setting Maintain open communication between our clients, their consumers, and our Entry Level Client Success Associate Team Utilize product knowledge to upsell products and services as needed, and assist our sales team in new client acquisitions Provide clients with an individualized purchasing experience and utmost customer service Coordinate with the sales team to ensure that process orders are completed and installation dates are set Document the client’s contact information, ensure their purchase order is correct, and submit all information to our Senior Client Success Associates Collaborate with fellow Entry Level Client Success Associate and other Customer Service and Sales team members to ensure that all sales targets are met The Ideal Candidate for the Entry Level Client Success Associate: High School Diploma or equivalent certification required Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred People-oriented and passionate about building relationships Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members Results-driven and self-motivated to improve interpersonal skills Practices active listening and is empathetic to client’s concerns Solution-oriented and takes initiative in resolving unexpected challenges #LI-OnSite Powered by JazzHR

Posted 2 days ago

Peterson Technologies logo
Peterson TechnologiesAnnapolis Junction, MD

$120,000 - $150,000 / year

POSITION SUMMARY: System Administrator / Watch Desk position that provides support for a dynamic operational environment while maintaining the capability to interact with multiple levels of the Agencies organizations. The following roll will be responsible for supporting the current infrastructure by checking for system vulnerabilities and managing various Data flow / Watch desk projects. This position is also responsible for providing request management support, which can include but is not limited to, account creation, removal, transfer, grouping, password management, as well as storage allocation, locality, recovery, backup, and restoration, etc. Responsibilities also include support for Windows operating systems. Including installing and loading operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This position will also need to provide detailed documentation. For the required and desired qualifications, include what position the candidate acquired the said experience and one (1) example of what they did to gain that experience. REQUIRED QUALIFICATIONS: a) Bachelor’s Degree in a technical field. Five (5) additional years’ experience in a Systems Administrative or Watch Desk position can be substituted for a bachelor’s degree b) Minimum 3 years’ experience as a Systems Administrator or Watch Desk Analyst c) Minimum 2 years’ experience with Microsoft Windows operating systems administration and industry best practices. d) Minimum 1 years’ experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems e) Past proven ability and willingness to work under the technical direction of senior staff. f) Experience performing under various levels of urgency and ability to meet deadlines. g) Experience communicating and documenting technical issues, risks, and approaches to direct reports, peers, superiors, and clients h) Experience providing support for the escalation and communication of status to agency management and internal customers i) Experience gathering requirements based on feedback and feature requests of users. Requirements: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required. Must be willing to work Panama Shift DESIRED QUALIFICATIONS: Previous Watch Desk Support experience Information Assurance Technical (IAT) Certification Salary range = $120,000 - $150,000, depending on education, certification and experience. Peterson Technologies provides for an excellent benefit package to include generous PTO, healthcare, STD, LTD, Life Insurance, 401k contribution and Tuition and Training reimbursement.  Salary range depending on experience Peterson Technologies will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to HR at jobs@ptech-llc.com or call. Peterson Technologies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.   Powered by JazzHR

Posted 30+ days ago

N logo
New Freedom FinancialSalisbury, MD
About New Freedom Financial New Freedom Financial is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn’t a corporate seat — it’s a pathway to ownership. You’ll build your own business & develop a book of business, lead a team, and scale your income based on performance. No cold calls. No chasing. You’ll work warm, qualified clients who’ve already requested help. What you’ll do Master our systems and product suite to deliver first-class client experiences. Follow up with warm leads and prior client inquiries (we provide high-quality leads). Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth. Manage your client communication and relationship lifecycle. Build a personal brand and scale your book — recruit and lead a team when ready. Hit performance goals to unlock promotions, leadership roles, and revenue-share opportunities. Maintain licensing, contracting, and compliance for your market. Attend weekly virtual training and leadership development. Requirements Reliable phone, data, and Wi-Fi. Must pass background check and carrier contracting. Active Life & Health license, or willingness to get licensed (we’ll help you in 7–10 days). Who you are You want to build and own something — not just collect a paycheck. Entrepreneurial mindset: you plan, execute, iterate, and refuse to be average. Strong communicator — phone and video-first comfort. Organized, self-motivated, and tech-savvy. Preferably 2+ years in sales, service, or business ownership — but grit and results matter more. Benefits Compensation & growth Uncapped commission structure + performance bonuses and incentives. Clear path to leadership / territory ownership / revenue-share for top performers. Many of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams. 100% Commission Perks Remote, flexible schedule (evenings/weekends as client needs require). Comprehensive training and a proven playbook to build your business. Annual all-expense-paid trips for top producers. Discounted health and life coverage options. Leadership development and agent-to-owner transition support. Powered by JazzHR

Posted 1 week ago

Gopuff logo
GopuffHalethorpe, MD
Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers. Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. Responsibilities: -Pick and pack items for dispatch to customers -Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies -Manage inventory and re-shelving of canceled orders -Clean and organize sales floor and overall facility -Manage waste and spoilage through strict compliance with FIFO practice -Contact customer for substituted or out-of-stock items -Handle, scan and move product in a safe and well-organized manner -Stand, push, pull, squat, bend, reach and walk during shifts -Use carts, pallet jacks, dollies and other equipment to move product -Handle products that may contain tobacco, nicotine, and/or alcohol -Work in freezer locations periodically throughout shifts -Capability to walk several flights of steps periodically throughout the day -Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards -Ensure accuracy of all food and beverage packaged for delivery -Follow health, safety and sanitation guidelines for all products -Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements -Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation -Prepare, package and stage/handoff orders Qualifications: -High School Diploma or GED Equivalent -Experience working in a restaurant or retail environment (preferred, not required) -The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts) -General working knowledge of basic web-based software applications (e.g. Google G-Suite) -Stand and walk for the duration of an assigned shift -Lift up to 49 pounds -Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays #LI-DNP Pay Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area. Baltimore, MD Salary Range: $15.25 The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role. At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Posted 30+ days ago

Gopuff logo
GopuffBaltimore, MD

$15+ / hour

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers. Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. Responsibilities: -Pick and pack items for dispatch to customers -Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies -Manage inventory and re-shelving of canceled orders -Clean and organize sales floor and overall facility -Manage waste and spoilage through strict compliance with FIFO practice -Contact customer for substituted or out-of-stock items -Handle, scan and move product in a safe and well-organized manner -Stand, push, pull, squat, bend, reach and walk during shifts -Use carts, pallet jacks, dollies and other equipment to move product -Handle products that may contain tobacco, nicotine, and/or alcohol -Work in freezer locations periodically throughout shifts -Capability to walk several flights of steps periodically throughout the day -Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards -Ensure accuracy of all food and beverage packaged for delivery -Follow health, safety and sanitation guidelines for all products -Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements -Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation -Prepare, package and stage/handoff orders Qualifications: -High School Diploma or GED Equivalent -Experience working in a restaurant or retail environment (preferred, not required) -The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts) -General working knowledge of basic web-based software applications (e.g. Google G-Suite) -Stand and walk for the duration of an assigned shift -Lift up to 49 pounds -Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays #LI-DNP Incentives: $500 90 day referral bonus Pay Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area. Baltimore, MD Salary Range: $15.25 The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role. At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Posted 30+ days ago

Arlo Solutions logo
Arlo SolutionsSilver Spring, MD
Company Summary Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future. Position Description: The Technical Writer will support the NOAA Research Security Program by developing, editing, and maintaining clear, accurate, and compliant documentation in alignment with federal standards. This role will be responsible for producing deliverables such as policies, SOPs, training materials, incident response documentation, and compliance reports, ensuring consistency with NSPM-33, NIST, and related federal research security guidelines. Location: (Hybrid) Silver Spring, MD Clearance: Active Top Secret Clearance (SSBI/Tier 5) required prior to start. Responsibilities: Draft, edit, and format policies, procedures, and standard operating procedures (SOPs) in support of the Research Security Program. Translate technical and security requirements (cybersecurity, export control, compliance, risk management) into clear, user-friendly documents. Prepare deliverables including assessment reports, training materials, compliance reports, risk registers, and incident response documentation. Create templates and standardized disclosure forms in accordance with NSPM-33 requirements. Develop user-friendly reference guides and training aids for federal employees, contractors, and researchers. Ensure all documents adhere to federal style, Section 508 accessibility standards, and NOAA’s documentation guidelines. Collaborate with program managers, analysts, cybersecurity specialists, and trainers to capture technical input and convert it into polished documentation. Maintain version control and manage document updates during review cycles. Support preparation of presentation materials (PowerPoint, briefing decks) and process diagrams for stakeholder engagement. Minimum Qualifications: Bachelor’s degree in English, Communications, Technical Writing, or a related field. 5+ years of experience in technical writing within a federal, research, or cybersecurity program environment. Strong writing, editing, and formatting skills with the ability to simplify complex technical material. Proficiency in Microsoft Office Suite, Google Workspace, and Smartsheets. Experience preparing federal deliverables (policies, SOPs, compliance reports). Understanding of federal IT/security standards (e.g., NIST SP 800 series, FISMA, RMF). Preferred Skills: Experience with research security, export control policies, or federal compliance documentation. Familiarity with NSPM-33 and research-related security frameworks. Knowledge of Section 508 accessibility compliance. Ability to create process diagrams using Visio or Lucid chart. Experience drafting training content and job aids. Security Requirement Active Top Secret Clearance (SSBI/Tier 5) required prior to start. Must comply with DoD/NISPOM regulations and NOAA security requirements. AAP Statement We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.

Posted 30+ days ago

Arlo Solutions logo
Arlo SolutionsSilver Spring, MD
Company Summary Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future. Position Description: The Management Analyst III will provide high-level analytical support for the implementation of the NOAA Research Security Program. This position will focus on program management, framework development, compliance monitoring, and policy implementation to ensure adherence to NSPM-33 requirements across NOAA research operations. Location: Silver Spring, MD (Hybrid) Clearance: Top Secret Responsibilities and/or Success Factors: Program Development and Management Develop and maintain the Research Security Program framework aligned with NSPM-33 requirements Create the Concept of Operations (CONOPS) document that outlines the operational vision for the program Design and document workflows, process diagrams, and reference guides for program implementation Support the development of the implementation roadmap with timelines and milestones Policy Development and Implementation Lead the drafting and implementation of comprehensive research security policies and procedures Develop standardized templates and formats for research security documentation Create guidance documents for NOAA institutions on achieving NSPM-33 compliance Support development of collaboration procedures with other federal agencies and stakeholders Compliance and Monitoring Establish continuous monitoring systems to ensure ongoing compliance with NSPM-33 Design and implement research security assessment methodologies Create compliance tracking mechanisms and reporting templates Develop the risk register for integration with NOAA Risk Expert Network (REN) Performance Metrics and Documentation Design performance metrics and quality assurance indicators for the Research Security Program Produce monthly/quarterly compliance reports documenting program status Generate assessment reports identifying vulnerabilities and tracking improvements Develop and maintain program documentation including working group structures and support plans Minimum Qualifications Including Certificates: Bachelor's degree in management, Business Administration, Public Administration, or related field Minimum 4 years of experience in program/policy analysis, with at least 3 years in federal government contracts Demonstrated experience in developing policies and frameworks for federal programs Strong understanding of project management methodologies and compliance frameworks Experience with risk management and control systems Proficiency with Microsoft Office Suite, Google Workplace tools, and Smartsheets Excellent analytical, documentation, and organizational skills AAP Statement We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.

Posted 1 week ago

Xometry logo

Senior Case Manager, Operations

XometryNorth Bethesda, MD

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Job Description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are seeking a Senior Case Manager to join our growing team and serve as a key player in resolving complex customer and partner issues. The ideal candidate will be highly organized, solution-oriented, and experienced in managing escalations in a high-growth, tech-enabled environment. As a Senior Case Manager, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You’ll ensure timely, empathetic, and effective support aligned with Xometry’s commitment to world-class service.

Key Responsibilities:

  • Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders. 
  • Manage supplier orders 
  • Manage On time shipments with suppliers and assist suppliers with manufacturing challenges   
  • Perform open order reports with customers 
  • Manage the fulfillment of complex orders 
  • Project manager high line item bill of material orders  
  • Serve as the escalation point for frontline support teams, providing guidance and hands-on resolution.
  • Coordinate across departments such as Logistics, Quality, Account Management, and Partner Management to investigate and resolve issues.
  • Monitor case progress and ensure SLA adherence and customer satisfaction metrics are met or exceeded.
  • Proactively identify trends or systemic issues and propose scalable solutions to reduce future case volume.
  • Create and maintain documentation, workflows, and knowledge bases to support internal training and process improvements.
  • Coach and mentor junior case managers and support staff.
  • Communicate effectively with executive leadership when required, providing data-driven insights and status updates.

Qualifications:

  • 5+ years of experience in customer support, case management, supply chain operations, or a related field, preferably in a tech, manufacturing, or logistics environment.
  • Proven ability to resolve high-pressure, time-sensitive cases with a customer-first mindset.
  • Strong communication, negotiation, and conflict resolution skills. 
  • Experience as a QE or SQE 
  • Project management experience 
  • Supplier Management 
  • CNC Experience is a bonus
  • Familiarity with CRM systems such as Salesforce or Zendesk; experience with ERP tools and logistics platforms a plus.
  • Comfortable working with data to track KPIs and identify root causes.
  • High degree of ownership, initiative, and accountability.
  • Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.

#LI-Remote

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Submit 10x as many applications with less effort than one manual application.

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