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Alertus TechnologiesBaltimore, MD
Company Description At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job Description We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. The Technical Support Analyst I will report to the Technical Support Manager and will be a key player in bringing our mission to life. In this role, you will be responsible for keeping our customers’ installed Alertus systems at full readiness by combining deep technical knowledge with exceptional customer service. Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service. This position may possibly require adjusted work hours. Technical support coverage ranges from 7am-7pm EST. A Day in the Life: Answer incoming Support calls Research, analyze & resolve Alertus hardware & software issues escalated from lower-tiered support Support lower-tiered Support Analysts assisting customers via phone, email, and screen share Collaborate with Support Lead & colleagues to identify, diagnose, & resolve software or hardware issues Prioritize assigned cases & escalate to higher-tiered support or Support Lead as needed Support colleagues during testing, troubleshooting, and problem replication phases of product life cycles Provide guidance to customers on installing & configuring Alertus solutions Collect & analyze detailed information to categorize and document requests Create, review & update knowledge base articles for both internal and customer use Conduct Assurance Reviews with Alertus customers Leverage knowledge & experiences to grow the Alertus knowledge base Leverage skills in technical leadership / case management Required Skills: Flexibility to work different shifts Ability to participate in mandatory on-call rotation to maintain support coverage during nights, weekends, & company holidays Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc. Strong customer service mindset Strong analytical and critical thinking skills to diagnose root cause of issues Ability to work independently and as part of a team Proficient understanding of IT concepts including networking, databases and application architecture Strong understanding of networking concepts such as DNS, DHCP, HTTP(S), TLS/SSL Certificates Proficient in Root Cause & Server Log Analysis Ability to multitask & prioritize in a fast-paced, ever changing environment Understanding of IT Security Principles and Policies that impact network environments Experience with ticketing systems and remote support tools Desired Skills: Understanding of Windows, Linux and/or macOS Administration Application Support involving REST and API integrations Windows Workstation Deployment and Administration skills Web Application support Cisco and/or Avaya VoIP solutions suport Small electronics or IoT device support experience Windows Domain & Active Directory Services Scripting & Automation knowledge (Powershell, Python, etc.) Education and Experience: Bachelor’s Degree in Computer Science, Computer or Electrical Engineering, Information Technology or related field A+, Net+, ITIL Foundation or similar certification(s) 4 - 7 years prior experience working in a technical help desk environment Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work HomeBuying Incentive Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information: All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
Posted 30+ days ago
Alertus TechnologiesBaltimore, MD
Company Description At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job Description We are currently looking for a talented Electrical Engineer to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. The Electrical Engineer will report to the VP, Product Development, and be a key player in bringing our mission to life. In this role, you will be responsible for developing, maintaining, and improving innovative life safety solutions. Our ideal candidate is an experienced, detail-oriented person used to working on a team and contributing to the project's ongoing success. A Day in the Life: Work with other engineers to develop embedded electronic solutions Design, prototype, and document these solutions, which can be standalone elements or parts of larger systems Create necessary packages for transfer to Production and Implementations teams, including bill(s) of materials, assembly instructions, test plans, and user documentation Work with QA to ensure product developments meet requirements and are ready to transition to Production team Provide high-level technical assistance to Sales team(s) for existing and legacy product(s) as necessary Required Skills: Experience with digital and analog design techniques, including best practices for volume production repeatability and reliability Electrical design experience using schematic capture tools Experience with design of multilayer and controlled impedance PCBs Design experience with mixed voltage systems and various serial protocols Experience with prototype debug tools such as oscilloscope and logic analyzer as well as techniques to identify and resolve issues Working experience with embedded firmware development and repository systems Desired Skills: Experience with LCD Display technologies Knowledge of network operation and infrastructure Some experience working with Industrial Designers to develop product packaging Experience with low power design/battery-powered design/design to cost concepts Working knowledge of techniques to reduce EMI/ESD/Susceptibility issues. Some experience working with Contract Manufacturers Strong written and oral communication skills with understanding how to engage both technical and non-technical audiences Education and Experience: 4-year degree in Electrical Engineering or related field. Equivalent experience will be considered 5-8 years of hands-on product and system design experience Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information: All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
Posted 30+ days ago
Alertus TechnologiesBaltimore, MD
Company Description At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job Description As a Software Development Manager, you will be a key player in the product development lifecycle building bridges between the customer’s product requirements and the product development team, and ensuring the end product meets user needs. In this role, you will be responsible for leading a talented team of developers to work on new and exciting SaaS products at Alertus Technologies that will help us fulfill our mission—empowering organizations with mass notification solutions to protect lives, secure assets, and maintain business continuity. This team works directly with our SaaS offerings to ensure they are reliable, secure, scalable, and has all the required protocols to ensure smooth operation. This is a crucial role where strong communication skills, a detailed understanding of Agile software development and Scrum methodologies, and the software development life cycle (SDLC) are critical to success. Our ideal candidate is knowledgeable of Alertus Technologies’ products and business vision, possesses critical thinking skills, and is enthusiastic in collaborating with other members of the leadership and product teams to achieve SDLC and roadmap objectives in order to deliver products and services to customers that meet identified needs. A Day in the Life: Lead, mentor, and manage a diverse and geographically distributed team of software developers, ensuring their professional growth and productivity Provide hands-on technical leadership by actively participating in the design, coding, and debugging of backend systems Define and execute the technical vision, strategy, and roadmap for our SaaS product, aligning it with business goals and market demands Oversee the end-to-end software development process, ensuring timely and high-quality delivery of features, updates, and enhancements Foster collaboration, communication, and knowledge sharing among international team members, facilitating a cohesive and efficient work environment Ensure that all development processes, architecture, and code are well-documented and accessible to team members Evaluate, select, and implement the appropriate backend technologies, frameworks, and tools to enhance our SaaS products Required Skills: Working knowledge of backend technologies such as PHP, NodeJS, or similar Working knowledge of mobile technologies. Flutter knowledge is a big plus. Working knowledge of SaaS solution design, deployment, and operations within AWS Excellent leadership and time management skills Strong problem-solving and decision-making abilities Outstanding communication skills Experience and demonstrated competence with Confluence and Jira Experience with office productivity software suites such as G Suite and/or MS Office software Education and Experience: Bachelor’s in Computer Science, Software Engineering, or related field At least five (5) years of leadership experience leading Agile teams; experience leading or working with an international team is a plus Proven experience with cloud architecture and developing SaaS based platforms Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information: All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
Posted 1 week ago
Alertus TechnologiesBaltimore, MD
Company Description Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job Description We are looking for a high energy professional to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. In this role, you will be responsible for developing and applying product knowledge specific to Alertus Technologies’ emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical publications, product training, product management activities, solution design, and product demonstrations. Our ideal candidate possesses a technical aptitude, a strong work ethic, collaborative communication skills, and an ability to thrive in a fast-paced environment. Additionally, the candidate will be someone who finds purpose in providing the best possible solution to mitigate gaps in our customers’ critical communication strategy. A Day in the Life: Work with the Director of Product Management and the Sales Engineering Team to develop product knowledge and assist in maintaining Alertus’ many demo environments Assist the Director of Product Management in identifying customer requirements and conveying requirements to the product development teams to ensure requirement understanding Conduct market research using tools such as surveys, desktop research, and customer calls to assist in analyzing market trends, customer feedback, and other sources to influence product strategy Participate in sales and product meetings as assigned by the Director of Product Management to collaborate and strategize with business and engineering teams Demonstrate Alertus’ core products and services as assigned by the Director of Product Participate in qualifying system integration opportunities and assist in implementing, testing, and documenting integrations Assist the Technical Writing Team in drafting and reviewing product documentation Participate in product training development and delivery to support Alertus employee professional development Assist with new product releases and events Required Skills: Basic understanding of application programming interfaces (APIs) and webhooks Ability to learn complex concepts and communicate them to technical and non-technical individuals Energy, passion, enthusiasm, and a positive attitude Exceptional organization, time management, and prioritization skills Unmatched verbal, written, and interpersonal communication skills Ability to become an expert assigned to Alertus products and services Education and Experience: BA/BS in Computer Science, Information Technology, or Electrical Engineering Academic or practical experience with Java and Python Demonstrated ability to articulate the value proposition of product functionalities Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information: All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
Posted 30+ days ago
Alertus TechnologiesBaltimore, MD
Company Description When minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus is experiencing unprecedented growth in all markets, and we're looking for like-minded individuals who take pride in offering well-developed and invaluable life safety products to an engaged customer base. Job Description We are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Sales Development Representative (SDR) will report to the SDR Manager and will be a key team player in bringing our mission to life. In this role, you will be responsible for lead generation, delivering the Alertus value proposition, and new customer acquisition. This role will put you on the front lines of the company increasing product awareness and helping provide our life-saving solutions to various target markets. Our ideal candidate is a fantastic communicator with an unmatched ability to overcome challenges. A Day in the Life: Use various methods (phone/email/etc.) to create interest in and schedule demonstrations for the Alertus solution. Communicate the Alertus value proposition in an effective and flawless manner in order to schedule demonstrations of Alertus solutions Identify new accounts, contacts, and business opportunities Own the prospecting life cycle from researching and profiling strategic accounts to scheduling demonstrations Adeptly overcome objections and drive prospective customers into the sales funnel Promote and market the Alertus solution through persistent outbound sales efforts Collaborate with Regional Sales Managers to create and maintain an effective territory plan Become a key individual contributor as well as a mentor to other members of the SDR team Required Skills: Energy, passion, enthusiasm, and a positive attitude A confident and fearless approach to cold, outbound calling Willingness to hop on the phone with new people every day to explain the Alertus value proposition Exceptional organizational, time management, and prioritization skills Unmatched verbal, written, and interpersonal communication skills Vision, drive, and determination to win through being coachable and resilient Education and Experience: Bachelor’s degree or equivalent experience 1-2 years experience in a sales or customer service position Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling *Additional compensation consists of sales incentives including commissions and bonuses totaling $0-$5,000 annually The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information: All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
Posted 30+ days ago
AnaVationLinthicum Heights, MD
Be Challenged and Make a Difference In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture. Description of Task to be Performed: AnaVation is looking for a talented Deployment Staff Officer who is passionate about supporting National Security missions. The ideal candidate appreciates partnering with our customer and a group of intelligence and cybersecurity experts to oversee travel coordination and related administrative tasks. This position is full time on-site in Linthicum Heights, Maryland. Position Responsibilities: Works closely with the program travelers and uses the Defense Travel System (DTS) to make necessary reservations for travelers and at the conclusion of travel, the contractor shall assist the traveler with completing and submitting the necessary documentation in DTS to ensure the traveler and the Government travel charge card are properly reimbursed. Performs as the Organizational Defense Travel Administrator (ODTA) and will be responsible for assisting, providing guidance and training concerning DTS. Performs as the Program Coordinator responsible for the transitioning, maintenance, and all related activity of Government cards for the program. Assists personnel with the initiation and routing of DTS authorizations and vouchers. Works closely with travelers and approving officials to resolve any discrepancies and/or problems. Supports the designated Center, Office, and Task Force with administrative functions and deployment processes. Supports activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing standard operation procedures performance. Provides group facilitation, training, and additional forms of knowledge transfer if required. Requires a practical knowledge of DTS gained through experience dealing with the program, regulations (specifically the Joint Travel Regulation), guidelines, and policies. Required Qualifications: Clearance: U.S. Citizen, SCI cleared within last 2 years. Location: Full time on-site in Linthicum Heights, Maryland. Education: Bachelor's Degree or 4 years of additional relevant experience Experience and knowledge: Experience using the Defense Travel System (DTS) Exceptional organizational skills. Demonstrates exceptional oral and written communication skills and the ability to work in a fast-paced environment. Preferred Qualifications: Clearance: Polygraph within last year Education: Bachelor's Degree and 4 years of DTS experience. Experience and Knowledge : Experience supporting USCYBERCOM missions/programs. Experience creating and maintaining standard operating procedures. Successful examples of process improvements. Experience communicating and working with technical and non-technical audiences. Benefits · Generous cost sharing for medical insurance for the employee and dependents · 100% company paid dental insurance for employees and dependents · 100% company paid long-term and short term disability insurance · 100% company paid vision insurance for employees and dependents · 401k plan with generous match and 100% immediate vesting · Competitive Pay · Generous paid leave and holiday package · Tuition and training reimbursement · Life and AD&D Insurance About AnaVation AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team. If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you! AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Posted 30+ days ago
Home Genius ExteriorsAnnapolis, MD
$70,000 - $85,000 / year
Company Story: Home Genius Exteriors has experienced rapid growth, expanding from $3M to $200M in just five years. We are a dynamic company aiming to be nationwide by 2030, and we are looking for passionate and driven individuals to join our team and grow with us. Our mission is to provide “A Different Experience” to both our customers and our employees. Our energetic culture mixed with a heavy dose of training and development makes for a cool, fun environment that encourages personal growth. HGE isn't just a home remodeling company – we're creating tomorrow's business leaders. We are looking for positive & charismatic individuals that are ready to work hard and start to build their career. If you're the right person, we're the right company. Let's meet up and see if there's some chemistry here! Job description: Home Genius Exteriors' Install Managers oversee anywhere from 3 to 4 Project Managers as well as all aspects of the customer experience and vendor relationship post-sale up to final installation. Install Manager Job Duties: Responsible for inspecting all aspects of the project to make determination of the scope of work. Oversee 3 to 4 project managers in the territory Responsible for communicating the agreement between company and customer Identifies alternative courses of action needed, and negotiates directly with the customer to alter the specific terms of the plan as appropriate. Analyzes all legal requirements related to licensing and permitting to obtain permits. Recruiting, screening and managing crew members and subcontractors Ensure that project is complete to spec at the end of every project Ensure HGE safety regulations are being followed Maintain high standards of workmanship Develop and maintain effective working relationships with suppliers, contractors, and clients MINIMUM REQUIREMENTS Must have a valid driver's license and be capable of driving to, from, and in between sites as needed. Education: High school diploma or GED. Experience: 5+ years of Project Management Experience Overseeing PM's and sub contractors Familiar with working with roofing, siding, windows and doors for residential Professionalism with client facing experience Self-motivation and discipline Excellent communication, organizational and interpersonal skills Resourceful problem solving abilities Top notch customer service skills Compensation: $70,000 - $85,000 Year Salary (Based on Experience) + Bonuses OTE Year 1: 80k - 120k Job Type: Full-time Benefits: Dental insurance, Health insurance, Vision insurance available after 30 days of employment Company Vehicle Use Gas and tolls reimbursement iPad for all Systems Compensation package: Bonus opportunities Experience level: 5 years Schedule: 8 hour shift Monday to Friday Weekends as needed Work Location: In person
Posted 1 week ago
Premier Logistic SolutionsHyattsville, MD
Our Competitive Pay & Incentives: SAP Friendly. 88% of the load less required deductions. Up to $2,000 net weekly after all deductions including your truck payment. Affordable Insurance programs. 24/7 365 Dispatch and after-hour service. Various brands of equipment to choose from. Limited Deductions (only what it costs you to get making great NET money paid weekly Great teamwork internally to support you as a true partner on the road. Breakdown support and National discounts on repairs as needed. You choose your start date- Orientations are 7 days a week and last 24-48 hours max. (driver will need to cover $200-$300) to get a negative drug test and travel to orientation. We will cover your lodging during orientation. Terms: Weekly Truck Payments are based on the year of the truck. Payments are as low as $300 a week. No Credit History Check. No additional mileage penalties & no further interest rate.
Posted 30+ days ago
Global Elite Empire AgencySilver Spring, MD
BREAK FREE OF A JOBSITE AND WORK FULLY REMOTE BUILD AND LEAD YOUR OWN TEAM NO PRIOR EXPERIENCE NECESSARY- YOU WILL BE FULLY TRAINED Hey there! We're all about embracing the virtual work lifestyle, especially after seeing how it rocked during the last few years. We've ditched the old 9-5 grind and opened up to a world of flexibility, learning, and collaboration. Position Overview: Looking for a rock star to join our squad as a Remote Manager in Training. You'll get to work from wherever you feel most productive, soak up wisdom from pros across different time zones, and get mentored by our awesome leadership team. Plus, there's serious potential for you to level up into a leadership role within the company as we keep growing. Key Responsibilities: • Lead our remote client service crew to deliver top-notch support and keep our clients happy. • Use all the cool virtual tools out there to manage and support your team, no matter where they're based. • Soak up all that knowledge from our leadership squad, learning the ropes and picking up invaluable skills. • Help our customer service game level up by bringing in fresh ideas and making things run smoother than ever. • Keep it pro at all times, delivering A+ service and building solid relationships with our clients. Qualifications: • Got some experience in management? Awesome! But if not, no worries, as long as you're hungry to learn. • Love chatting with people and making connections? Perfect – we need someone who can lead and inspire a team. • Totally cool with working remotely and thrive in a fast-paced, ever-changing environment. • Got big dreams of climbing the career ladder? Great – we're all about helping you get there. • Can handle whatever curve balls get thrown your way and still keep that positive vibe going strong. Benefits: • Say goodbye to the old 9-5 and hello to a flexible work schedule that fits your life. • Work from wherever – as long as you've got Wi-Fi, you're good to go. • Get the lowdown from our leadership pros, no matter where they're based, and level up your skills. • Competitive performance-based pay structure and tons of opportunities for growth and advancement within the company. • Join a team that's all about shaking things up, pushing boundaries, and making a difference!
Posted 30+ days ago
EAC Claims Solutions LLCColumbia, MD
At EAC Claims Solutions, we are dedicated to resolving claims with integrity and efficiency. Join us in delivering exceptional service while upholding the highest standards of professionalism and compliance. Explore more about our commitment to innovation and community impact at https://eacclaims.com/ Overview: Join EAC Claims Solutions as a Property Field Adjuster, where you will be managing insurance claims from inception to resolution. Key Responsibilities: - Planning and organizing daily workload to process claims and conduct inspections - Investigating insurance claims, including interviewing claimants and witnesses - Handling property claims involving damage to buildings, structures, contents and/or property damage - Conducting thorough property damage assessments and verifying coverage - Evaluating damages to determine appropriate settlement - Negotiating settlements - Uploading completed reports, photos, and documents using our specialized software systems Requirements: - Ability to perform physical tasks including standing for extended periods, climbing ladders, and navigating tight spaces - Strong interpersonal communication, organizational, and analytical skills - Proficiency in computer software programs such as Microsoft Office and claims management systems - Self-motivated with the ability to work independently and prioritize tasks effectively - High school diploma or equivalent required - Previous experience in insurance claims or related field is a plus but not required Next Steps: If you're passionate about making a difference, thrive on challenges, and deeply value your work, we invite you to apply. Should your application progress, a recruiter will reach out to discuss the next steps. Join us at EAC Claims Solutions, where your passion meets purpose, and where your contributions truly matter.
Posted 5 days ago
DriveLine Solutions & ComplianceMaryland City, MD
Class A CDL Flatbed Truck Driver Lease Purchase Owner Operator Start ASAP! POSITION DETAILS: Average $1,400 to $2,100 Per Week One, Two and Three-Year Lease Purchase Options Available No Money Down No Credit Check No fixed expenses for two weeks 2017 or newer Freightliner, Peterbilt or Volvo trucks Guaranteed pay on fuel surcharge collected Fuel discounts Tire fund: 1.8 CPM comes out of your check and covers the costs of new tires when you need them One-year lease: $4,000 Completion Bonus Catastrophic in term of lease — Bumper-to-Bumper is 30 days + all factory warranty Requirements Must be at least 21 years of age Must have at least 1 year of Class A OTR Driving Experience Must have at least 6 Months of OTR Flatbed Experience in the last 2 years Benefits • Fuel Discounts• Tire fund• No fixed expenses for two weeks• One-year lease: $4,000 completion bonus• Purchase options available at the end
Posted 30+ days ago
UrrlyAnnapolis, MD
$95,000 - $125,000 / year
Clinical Operations Manager (Clinic & Telehealth Team) Earn $95K–$125K all-in leading clinic + telehealth ops for a fast-growing healthcare team. Role Snapshot Title: Clinical Operations Manager (Clinic & Telehealth Team) Pay: $95K–$125K all-in (base + 10–15% bonus) Location: Annapolis, MD area Onsite Schedule: Full-time, Mon–Fri, standard business hours Own daily flow for both in-clinic MAs and remote NPs. Fix broken workflows, coach tough personalities, and keep care running smooth—no waiting on approvals. What You'll Do Lead MA team onsite and remote daily check-ins Support NP telehealth workflows and clinic operations Spot bottlenecks and fix workflows fast Track metrics on productivity, schedules, and response times Hold team accountable to clear goals Coach, hire, and develop strong support staff Partner with leadership to drive change and scale operations Must-Haves 3+ years managing people in healthcare or operations Experience leading MAs, clinic staff, or telehealth support teams Strong communication and follow-through; comfortable with tough talks Proficient in EMR/EHR systems Authorized to work in the U.S. Nice to Have Startup or multi-site clinic experience Exposure to remote or hybrid clinical teams Performance management or quality improvement background Perks & Pay Pay: $95K–$125K all-in (base + 10–15% bonus) Benefits: Health, dental, vision, 401(k), PTO, paid holidays Equipment: Laptop and setup for clinic + remote use Growth: Early operator role with mentorship and advancement path Schedule & Setup Full-time, Mon–Fri, daytime hours Onsite in Annapolis clinic managing both in-person and remote teams Uses modern EMR, Teams, and workflow dashboards Your work keeps both clinic and telehealth teams running at peak efficiency. You'll own people, process, and performance from day one. You like pace and ownership. You start, finish, and follow through. Fairness & Hiring At Urrly , fairness matters. Every application is reviewed against the same clear requirements for the role. Each candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is a consistent, objective, and equal opportunity hiring process for all applicants. Apply Today to join a growing healthcare team where your leadership drives real patient impact and smoother clinic operations.
Posted 30+ days ago
DriveLine Solutions & ComplianceGermantown, MD
Class A CDL Flatbed Truck Driver Lease Purchase Owner Operator Start ASAP! POSITION DETAILS: Average $1,400 to $2,100 Per Week One, Two and Three-Year Lease Purchase Options Available No Money Down No Credit Check No fixed expenses for two weeks 2017 or newer Freightliner, Peterbilt or Volvo trucks Guaranteed pay on fuel surcharge collected Fuel discounts Tire fund: 1.8 CPM comes out of your check and covers the costs of new tires when you need them One-year lease: $4,000 Completion Bonus Catastrophic in term of lease — Bumper-to-Bumper is 30 days + all factory warranty Requirements Must be at least 21 years of age Must have at least 1 year of Class A OTR Driving Experience Must have at least 6 Months of OTR Flatbed Experience in the last 2 years Benefits • Fuel Discounts• Tire fund• No fixed expenses for two weeks• One-year lease: $4,000 completion bonus• Purchase options available at the end
Posted 30+ days ago
Stratford Davis Staffing LLCBaltimore, MD
We do not hire international candidates. Are you in pursuit of your next Sales adventure? Step into the role of Sales Representative with us on a 1099 contract basis. This opportunity is open to both seasoned sales professionals and those taking their first steps into the field. Carve out your path in sales, relishing the freedom of remote work. Unleash your potential earnings with our steadfast support, charting a career that's not just fulfilling but also rewarding. Responsibilities for the Sales Representative position: Cultivate and nurture client connections through effective communication. Deliver compelling and enlightening product presentations. Execute virtual demonstrations, spotlighting essential features and benefits. Strive for individual and team sales targets. Articulate the value propositions to potential customers with finesse. Engage with warm leads, expertly guiding them through the sales funnel. Maintain precise and up-to-date records of all sales activities. What's in it for You as a Sales Representative at Our Organization? Work from the comfort of your home, eliminating commute hassles and creating a workspace tailored to your needs. Reap the benefits of an uncapped commission system, directly shaping your earnings based on performance in this 1099 position. No previous sales experience is required; receive thorough training on our products/services, sales techniques, and virtual communication tools for success in your role. No more cold calling; gain access to premium leads, allowing you to concentrate on sealing deals and unlocking your full potential. DISCLAIMER: This is a 1099 commission only position. You will be offering financial products like IUL’s, Annuities, Life Insurance, etc. to people who have reached out requesting more information. Powered by JazzHR
Posted today
Belay TechnologiesColumbia, MD
$168,000 - $240,000 / year
Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Belay Technologies is seeking a Senior Systems Engineer to join our intel team. This is a brand new, high-priority project. This team will be responsible for aggregating data sources to create a clear picture of what infrastructure was requested, what infrastructure was deployed, and proactively alert on any discrepancies. The team's application will then be used by subject matter experts to investigate, create, and iterate on best practices and deployment rules. Then, the team will proactively identify and alert when requested or provisioned infrastructure breaks those best practices and rules. This team must interact with many stakeholders from across the organization and iterate as frequently as possible. this role focuses on designing, implementing, and supporting schemas across multiple database technologies to answer specific customer questions about infrastructure. Responsibilities: Design schemas and models in graph (Neo4j), document (Elastic), and relational (Postgres) databases. Optimize queries and data structures for performance and scalability. Work with analytics engineers to shape how data supports customer missions. Implement governance rules to ensure data quality and compliance. Candidates should have the following qualifications: TS/SCI Clearance with polygraph 12 yrs, B.S. or 4 additional yrs in place of B.S. Proven experience with graph, document, and relational databases. Strong background in schema design, query optimization, and analytics support. Ability to translate analytical questions into database design solutions. Candidates are desired to have the following skills: Experience analyzing cyber security-related data sets (network traffic, OS events). Knowledge of end-to-end SIGINT collection and analysis systems. Experience with production CNO capabilities and operations. General software engineering skills (devops, web applications, ETL, etc.) Familiarity with Git and GitLab. Atlassian Tools (Jira, Confluence). Perks and Benefits: 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program 10% matching in 401(k) contributions vested on day one $5,000 annual training/tuition Student Loan Repayment Program 100% company-funded HSA Rich medical coverage (100% coinsurance) Dental coverage including orthodontia Up to $420,000 in life insurance, premiums 100% company funded Amazon Prime, gym reimbursement, monthly lunches, games and prizes Pet adoption program, generous referral bonus program, fun events, and more! At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development. Salary Range: $168,000 to $240,000 Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Powered by JazzHR
Posted 30+ days ago
Bath Concepts Independent DealersSavage, MD
Call Center Representative Location: Savage, MD Company Overview: Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes — and earn a substantial income doing it! General Purpose: Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads. Responsibilities: Deliver a scripted pitch to homeowners Adjust the script as needed to meet homeowners' needs Handle homeowner questions and overcome objections Collect homeowner information (name, address, phone number, etc.) Receive and schedule appointments over the phone Enter appointment details and homeowner information into the system Confirm appointments with canvassers or sales representatives Assign appointments to sales representatives Make quality control calls Respond to incoming calls from potential homeowners Follow up with homeowners after initial contact Maintain and update lead information and reports Qualifications: Sales background required Previous sales experience preferred Previous telemarketing experience preferred Strong knowledge of sales and marketing principles and strategies Excellent communication and customer service skills Proficiency in relevant computer applications Product knowledge (training provided) Positive, professional attitude and team-oriented mindset Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Retirement Plan Paid Vacation Paid Sick Time Professional Development Opportunities Powered by JazzHR
Posted 30+ days ago
Dunlop Protective Footwear USA, LLCHavre de Grace, MD
$60,000 - $80,000 / year
Dunlop Protective Footwear in Havre de Grace (MA) is the global market leader in safety footwear within the boots segment. With an excellent brand name and a worldwide position of Purofort products, Dunlop is active in the design, development and manufacture of high quality boots. We offer customers worldwide high quality safety boots for professional use in sectors such as agriculture, food processing, construction, infrastructure, mining and oil & gas. We have three advanced production locations in Leiria (Portugal), Havre de Grace (USA) and Raalte (The Netherlands) where the organization's headquarter is located. Position Overview: The production supervisor is responsible for supervising shop employees in a manufacturing and assembly environment. This position plans and assigns work, implements policies and procedures and recommends improvements in production methods, equipment, operating procedures and working conditions. Essential Functions: Ensure effective employee relations. Provide employee coaching and development. Makes employment decisions. Resolve employee issues through problem resolution. Balance quality, productivity, cost, safety and morale to achieve positive results in all areas. Work to continuously improve in all areas. Manage departmental performance measures, including visual controls and provides regular progress reports to manager. Provide leadership through a 30-day planning cycle. Manage QDRs. Perform accident investigations. Maintain proper inventory levels. Manage department priorities. Track absenteeism and timekeeping. Report daily results against KPI measures. Complete all assigned paperwork accurately Champion continuous improvement projects. Strong and consistent communication across shift and hand off with other Supervisors and departments. Competencies: Performance Management. Problem Solving/Analysis Leadership Results Driven Communication Proficiency Time Management Technical Capacity Learning Orientation Supervisory Responsibility: This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department. Work Environment: While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Position Type/Expected Hours of Work: This is a full-time position. Hours of work are typically Monday through Friday, with some weekends required. Scheduling flexibility may be needed. 1 st , 2 nd or 3 rd shift may be required. Travel: No travel is expected for this position. Required Education and Experience: Associate’s degree or equivalent experience. 5 - 10 years of experience in a production environment. Other Duties: The above job description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Dunlop retains the right to modify these duties as required. Benefits: Health, dental, and vision insurance 401K with company match Health Savings Accounts Life and Disability Insurance Critical Illness Insurance Pet Insurance Tuition Reimbursement Employee Assistance Program Holidays, time for bereavement and more Compensation: We offer competitive wages commensurate with job skills, experience, education and geographic location. The starting range for this role is $60,000 – 80,000 plus a 7% bonus opportunity. You must be eligible to work for any employer in the US without sponsorship. This position is onsite in Havre de Grace, MD. DPF-USA is an equal employment opportunity employer. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR
Posted 30+ days ago
LifeSproutBaltimore, MD
Who we are LifeSprout is developing revolutionary products for aesthetic and regenerative medicine. Leveraging recent breakthroughs in materials science, we have created a platform that looks and behaves like the body’s own tissues. We are turning this into a suite of products for the millions of patients each year with soft tissue losses from aging, cancer, and metabolic disease. Our next generation products enhance form and function with minimal downtime and superb results. About the job Position Overview: The Validation Specialist supports validation and maintenance activities essential to the development and manufacturing of medical devices. This role ensures compliance with regulatory standards through the qualification of equipment, software, and processes, contributing directly to product quality and patient safety. Key responsibilities include generating and executing validation protocols, maintaining calibrated equipment, and supporting equipment qualification activities for both manufacturing and quality control laboratory teams. The Validation Specialist also assists in developing and reviewing validation plans, user and functional requirements, protocols, final reports, and change control assessments. This cross-functional role collaborates closely with Engineering, Manufacturing, and Quality teams to maintain a compliant and efficient equipment maintenance and validation programs. Responsibilities: Validation Support Support the development and review of validation plans, protocols, requirements, and final reports. Assist in the execution and documentation of validation activities including Equipment qualification (IQ/OQ/PQ), Software validation and documentation, Test method validation and reporting, Process qualification and data analysis Draft and revise standard operating procedures (SOPs), technical documentation, and change control assessments. Prepare and support validation-related change control requests and impact assessments. Equipment Calibration & Maintenance Coordinate calibration and preventive maintenance activities for lab and production equipment to ensure ongoing compliance and operational readiness. Support onboarding of new equipment, including specification review, installation checks, and qualification. Maintain accurate equipment logs, calibration certificates, and system status tracking in alignment with regulatory and internal standards. Cross-Functional Collaboration Represent the validation function on cross-functional project teams involving Manufacturing, Quality Control, Quality Assurance, and Engineering. Assist in troubleshooting validation-related issues and contribute to corrective and preventive actions (CAPAs). Support internal and external audits and inspections by preparing and presenting validation documentation. Qualifications: Bachelor’s degree in Engineering, Life Sciences, or a related technical field. 0–2 years of experience in validation or within a regulated industry (medical device, biotech, or pharmaceutical). Familiarity with FDA regulations (21 CFR Part 820), ISO 13485, and Good Manufacturing Practices (GMP). Detail oriented, self-motivated, and organized with the ability to prioritize work Ability to easily adapt to change Strong analytical, organizational, and technical writing skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with basic data analysis tools. Effective communication and teamwork abilities with a willingness to learn and grow. Eligibility to work in the U.S. is required. Powered by JazzHR
Posted 6 days ago
Carrie Rikon & Associates, LLC.White Marsh, MD
Assistant Branch Manager- Must Have Big Box Company Background 65K Plus Benefits White Marsh, Maryland Position Summary: Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supervision. Maintains a positive company image by providing courteous, friendly and efficient customer service. Maintains company standards by ensuring employees are aware of expectations, are properly trained and are held accountable for their actions. Essential Functions: General operations of the Branch. Develops strong business relationships with customers by maintaining open communication with customers, and by quickly and effectively resolving problems Ensures compliance with established policies and procedures including but not limited to safety (HACCP, OSHA) personnel, security, pest control and shrink control. Reviews financial and operational reports and takes necessary actions based on report results. Directs subordinates to ensure timely and accurate management of all warehouse operations including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping and in store customer service. Defines the service standards and the operational mission of the branch, communicates it to the employees and monitors activities in order to meet the goals of the branch. Maximizes all sales opportunities by ensuring high levels of customer service by ensuring proper scheduling of the workforce while meeting budgetary guidelines. Manages selection, annual performance appraisals and professional development of all Management level personnel. Directly supervises and manages department managers. Coaches managers on employee relation issues such as new hires, transfers, promotions, demotions and any disciplinary action including termination. Maintains communication with the Corporate Offices to ensure compliance with company policies and procedures as well as state and federal laws and regulations. Reviews inventory on a regular basis to ensure that the inventory is correct and the products are in-house Completes and processes necessary reports and paperwork accurately and timely. Other Responsibilities: Assumes special projects and responsibilities as required. Education, Experience and Skills Required: Bachelor’s degree (preferred but not required), Minimum 4 years management experience in food service or grocery distribution in a supermarket, club warehouse, big box or mass merchandising environment. Background in P&L, Inventory control, merchandising, hiring / training staff, front end, merchandising, cash control, payroll, security / loss prevention mandatory. Strong leadership skills, capable of running a high volume warehouse operation. Must have excellent communication, organizational and people management / training skills and be extremely customer service oriented. Commitment to company values and strong customer orientation. Must have backing in big box, food service, or food retail. Work Environment: For the most part the ambient temperature will be moderate, there are areas that are cold such as the Freezer and hot suchas the Damages area. The work is mostly performed standing/walking – must be able to stand/walk for up to 4 hours without a break. Physical labor is infrequent but there may be times when merchandise may need to be moved or an area cleaned. There will be industrial vehicles (forklifts, Hilo) moving material throughout the warehouse. Salary : 65K and benefits! Powered by JazzHR
Posted 30+ days ago
EduMD, LLC (MileMarker)Baltimore, MD
Developed by leaders of the Johns Hopkins University School of Medicine, MileMarker™ is an on the job, real-time assessment software for surgical training to help universities, attendings and residents meet evolving ACGME requirements for milestone-based learning, while reducing training costs, facilitating communication and increasing efficiency. We are a young and agile company built by a team of Internet entrepreneurs, surgeons and researchers with deep experience in education technology. Our clients consist of university hospital residency programs. We are a SAAS provider. Our system is 100% web-based. MileMarker is an early-stage company on a very fast growth trajectory. Come join us! We offer many perks, from a 100% remote work option to a very generous vacation plan. Best of all, we are a team of smart, fun people who enjoy working together and love using technology to train medical professionals more efficiently. We are looking for a high-energy, driven professional with an understanding of the educational technology and medical training landscape and natural sales instincts to be our next Enterprise Sales Executive. The Executive will focus on educating prospects about MileMarker, qualifying opportunities, and scheduling meetings for the Sales team. RESPONSIBILITIES Manage and qualify leads Contact prospects via phone/email asking pertinent questions, listening and qualifying opportunities Provide accurate product information and solutions based upon prospect use cases Schedule meetings between the qualified prospects and an Account Executive Updating CRM to ensure the team is working with consistent and accurate information QUALIFICATIONS 1-2 years relevant work experience Exceptional verbal and written communication skills Excellent organizational and follow-through skills are required Experience with a CRM platform is preferred, but not required Confident and professional phone presence Competitive nature / motivated to achieve goals Pre-call planning/Research – LinkedIn Computer / internet savvy, experience with Microsoft Office DETAILS Compensation: Base plus commission Employment Type: Part-time or Full-Time Area of Position: Headquarters is in Baltimore, MD, but this person may work remotely in the United States. Powered by JazzHR
Posted 30+ days ago
Technical Support Analyst II
Alertus TechnologiesBaltimore, MD
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Job Description
Company Description
At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
Job Description
We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. The Technical Support Analyst I will report to the Technical Support Manager and will be a key player in bringing our mission to life. In this role, you will be responsible for keeping our customers’ installed Alertus systems at full readiness by combining deep technical knowledge with exceptional customer service.
Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service.
This position may possibly require adjusted work hours. Technical support coverage ranges from 7am-7pm EST.
A Day in the Life:
- Answer incoming Support calls
- Research, analyze & resolve Alertus hardware & software issues escalated from lower-tiered support
- Support lower-tiered Support Analysts assisting customers via phone, email, and screen share
- Collaborate with Support Lead & colleagues to identify, diagnose, & resolve software or hardware issues
- Prioritize assigned cases & escalate to higher-tiered support or Support Lead as needed
- Support colleagues during testing, troubleshooting, and problem replication phases of product life cycles
- Provide guidance to customers on installing & configuring Alertus solutions
- Collect & analyze detailed information to categorize and document requests
- Create, review & update knowledge base articles for both internal and customer use
- Conduct Assurance Reviews with Alertus customers
- Leverage knowledge & experiences to grow the Alertus knowledge base
- Leverage skills in technical leadership / case management
Required Skills:
- Flexibility to work different shifts
- Ability to participate in mandatory on-call rotation to maintain support coverage during nights, weekends, & company holidays
- Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc.
- Strong customer service mindset
- Strong analytical and critical thinking skills to diagnose root cause of issues
- Ability to work independently and as part of a team
- Proficient understanding of IT concepts including networking, databases and application architecture
- Strong understanding of networking concepts such as DNS, DHCP, HTTP(S), TLS/SSL Certificates
- Proficient in Root Cause & Server Log Analysis
- Ability to multitask & prioritize in a fast-paced, ever changing environment
- Understanding of IT Security Principles and Policies that impact network environments
- Experience with ticketing systems and remote support tools
Desired Skills:
- Understanding of Windows, Linux and/or macOS Administration
- Application Support involving REST and API integrations
- Windows Workstation Deployment and Administration skills
- Web Application support
- Cisco and/or Avaya VoIP solutions suport
- Small electronics or IoT device support experience
- Windows Domain & Active Directory Services
- Scripting & Automation knowledge (Powershell, Python, etc.)
Education and Experience:
- Bachelor’s Degree in Computer Science, Computer or Electrical Engineering, Information Technology or related field
- A+, Net+, ITIL Foundation or similar certification(s)
- 4 - 7 years prior experience working in a technical help desk environment
Alertus Career Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work HomeBuying Incentive
- Employee Referral Bonuses
- Flex Scheduling
The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.
Additional Information:
All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All your information will be kept confidential according to EEO guidelines.
AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
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