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THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00 - $30.00 Hourly

Hiring Salary Range:

$15.00 - $18.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Baltimore City Department of Recreation and Parks Horticulture Division is seeking a Rental Program Assistant to administer the photo permit program and manage events in support of the rental program at both Rawlings Conservatory and Cylburn Arboretum. The selected candidate will average 2-3 days a week in office during business hours and will be expected to pick up events including weekends and evenings. They will be primarily responsible for scheduling/booking photography shoot requests and answering questions regarding the rental and photo permit program at Rawlings Conservatory and Cylburn Arboretum. This also includes a public facing role as a front desk person answering phones and greeting visitors. When working events, they will be responsible for supervising and, at times, conducting event set-up and break down, directing clients and vendors, enforcing rules, regulations and protocols. Work may require moderate physical exertion. Incumbents receive general supervision from a technical superior. Work is performed where there is no exposure to uncomfortable working conditions. Work may require moderate physical exertion. Work may require standing for long periods of time in hot or cold environments, light physical activity, and lifting not to exceed 30lbs.

Essential Function

Administrative duties

• Greet, direct, and engage with a diverse community of visitors, communicating the mission of Cylburn Arboretum and Rawlings Conservatory.
• Managing communications with photo shoot and proposal clients. This includes guiding clients through the process to apply, scheduling, and dispensing permits, as well as maintaining regular communication with area photographers. Be aware, photo shoot and proposal requests ebb and flow depending on the season.
• Inform prospective rental clients on our program and details. Direct event rental inquiries to a rental coordinator.
• Answer phone calls, respond to voicemails, filing, and periodically review inventory.
• Special projects may include drafting messaging for marketing purposes, researching like programs, reviewing current and updating brochures, applications, or other program documents.
• Other duties as assigned.

Event Duties

• Provide excellent customer service to guests.
• Act as lead during event rentals, overseeing facilities and vendor/gust conduct for safety and appropriate use of space. This may include enforcing rules or making on site decisions to accommodate both events needs and facility requirements.
• Prepare venue by setting up before and breaking down equipment after event.
• Perform light custodial duties during events.
• Open and close facilities, making sure to follow protocol and procedures.
• Direct parking for larger events.
• Provide audio visual equipment support as needed.
• Provide completed checklist following each event.
• Other duties as assigned.

Minimum Qualifications

Education: Graduated from an accredited high school or possession of a GED certificate

AND

Experience: At least 18 years of age, have driver's license and at least one year of customer service or special events experience preferred

OR

Equivalency Notes: Have an equivalent combination of education and experience. Non- supervisory experience or education may not be substituted for the required supervisory experience.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver's permit. PROVISIONAL DRIVER'S LICENSES ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER'S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Knowledge, Skills, and Abilities

• Outstanding organizational skills.
• Excellent written and verbal communication.
• Ability to work and thrive independently and in group settings.
• Diligence and attention to detail.
• Exceptional interpersonal skills and a friendly demeanor.
• Physical stamina and high energy levels.
• Good problem-solving skills.
• Ability to perform under stress.
• Excellent multitasking ability.
• Conflict management skills.
• Microsoft Office and Google Office experience.
• Preferred Canva and CivicRec experience.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER