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Job Summary

The Intermodal Specialist supports the overall operation of the intermodal terminal and serves as the primary backup to Terminal Operations Supervisors. This role is responsible for ensuring safe, efficient, and profitable terminal operations through a strong focus on vehicle quality, inventory accuracy, damage prevention, and regulatory compliance. The position oversees daily operational activities, coordinates communication between internal departments and external partners, manages vehicle damage investigations and reporting, monitors site security, and ensures adherence to CSX and TDSI safety standards. The Intermodal Specialist also assists with staffing, training, inspections, process improvements, and customer service initiatives to support the delivery of a damage-free product and maintain terminal performance. CSX Intermodal Terminals, Inc. (CSXIT) serves as an independent contractor at the Annapolis Junction facility through services provided by Total Distribution Services Inc. (TDSI) to its customers.

Primary Activities and Responsibilities

• Ensure decisions are made to maximize profitability of the company

• Ensure all CSX intermodal safety and environmental policies are adhered to by all employees and contractors

• Oversee Vehicle Damage:

• Identify and generate reports according to TDSI/CSX Damage protocol

• Investigate Damage on/off rail

• Enter Damage Repairs into EOM

• Managing a high volume of communication, including responding to 50+ emails daily and following up on after-hours requests to ensure timely resolution of operational issues.

• Assign job responsibilities (door openers, bridge plate setters, etc.)

• Monitoring and coordinating guard activities to ensure site security and prevent unauthorized access to the Property

• Overseeing daily and weekly inventory accuracy

• Reviewing and validating daily outbound load lists from car haulers to ensure shipment accuracy.

• Coordinating with towing providers for vehicles requiring transport to ITR locations

• Liaison between terminal and Regional Claim Agent.

• Work with Terminal Manager to set short and long-term plans for maintenance, upgrades, and updates in accordance with CSX rules and guidelines

• Make sure all periodic inspections (daily, weekly, and monthly) are performed, reviewed, and addressed

• Assist Terminal Manager in determining sufficient staffing levels and establish schedules to maximize the use of clerical and contract employees

• Implement training of all new employees and recurrent training for all other employees and contractors

• Ensure all necessary departments of CSX intermodal are informed of all terminal needs and special conditions (daily updates if necessary).

• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• High School Diploma/GED
• 1 or more years of experience in Transportation, Logistics, or Rail Operations

Preferred Qualifications

• Bachelor's Degree/4-year Degree
• 2 or more years of supervisory experience in Transportation, Logistics, or Rail Operations

Knowledge and Skills

• Railroad industry knowledge
• Working knowledge of load/unload process
• Proficient in Microsoft Office
• Effective communication skills (written and verbal)
• Federal Railroad Administration (FRA) regulatory knowledge
• Knowledge of Association of American Railroad (AAR) guidelines
• Ability to lift 50 lbs. overhead and work at varied levels of heights
• Strong Business Acumen

Leadership

The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

Job Requirements

• May be required to complete a background check
• Wear protective equipment (such as welding shields, hard hat, hearing protection)
• Work with hazardous materials on an occasional basis
• Work hours may vary in length and schedule (may include a non-standard work week)
• Work outside in all weather conditions
• Work inside an office environment